HP Envy 14 Sleekbook Maintenance And Service Manual

HP Envy 14 Sleekbook

Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

Copyright 2013 Hewlett-Packard
Development Company, L.P.

Intel is a trademark of Intel Corporation in
the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of itsproprietor.

The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take
full advantage of Windows 8 functionality.
See

http://microsoft.com for details.

First edition: September 2013

Document Part Number: 732244-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 5

Display ................................................................................................................................... 5

Buttons and speakers ................................................................................................................ 6

Keys ....................................................................................................................................... 8

Lights ...................................................................................................................................... 9

TouchPad .............................................................................................................................. 10

Left side ................................................................................................................................ 11

Bottom .................................................................................................................................. 13

Right side .............................................................................................................................. 14

Service label ......................................................................................................................... 15

3 Illustrated parts catalog .................................................................................................. 16

Computer major components ................................................................................................... 16

Display assembly subcomponents ............................................................................................. 22

Mass storage devices ............................................................................................................. 24

Miscellaneous parts ................................................................................................................ 25

Sequential part number listing .................................................................................................. 26

4 Removal and replacement procedures ............................................................................ 32

Preliminary replacement requirements ....................................................................................... 32

Tools required ......................................................................................................... 32

Service considerations ............................................................................................. 32

Plastic parts ............................................................................................. 32

Cables and connectors ............................................................................. 32

Drive handling ......................................................................................... 33

Grounding guidelines .............................................................................................. 33

Electrostatic discharge damage .................................................................. 33

Packaging and transporting guidelines ........................................ 35

Component replacement procedures ........................................................................................ 37

v

Service cover .......................................................................................................... 37

Battery ................................................................................................................... 39

Solid-state drive ...................................................................................................... 40

Hard drive ............................................................................................................. 42

WLAN module ........................................................................................................ 44

WWAN module ..................................................................................................... 45

Memory modules .................................................................................................... 47

RTC battery ............................................................................................................ 48

RJ-45 module cover ................................................................................................. 49

Left speaker/subwoofer ........................................................................................... 50

USB/audio board ................................................................................................... 52

Power connector cable ............................................................................................ 53

Card reader board .................................................................................................. 54

Fan ....................................................................................................................... 55

System board ......................................................................................................... 57

Heat sink ............................................................................................................... 62

Power button board ................................................................................................. 64

Right speaker .......................................................................................................... 66

Keyboard ............................................................................................................... 68

NFC board ............................................................................................................ 70

TouchPad module .................................................................................................... 72

Display assembly .................................................................................................... 74

5 Setup Utility (BIOS) and System Diagnostics .................................................................... 81

Using Setup Utility .................................................................................................................. 81

Starting Setup Utility ................................................................................................ 81

Changing the language of Setup Utility ...................................................................... 81

Navigating and selecting in Setup Utility .................................................................... 82

Displaying system information ................................................................................... 82

Restoring factory settings in Setup Utility ..................................................................... 83

Exiting Setup Utility ................................................................................................. 83

Updating the BIOS .................................................................................................. 83

Determining the BIOS version .................................................................... 83

Downloading a BIOS update ..................................................................... 84

Using System Diagnostics ........................................................................................................ 85

6 Specifications .................................................................................................................. 86

Computer specifications .......................................................................................................... 86

35.6-mm (14.0-inch) display specifications ............................................................................... 87

vi

7 Backing up, restoring, and recovering ............................................................................ 88

Creating recovery media and backups ..................................................................................... 89

Creating HP Recovery media .................................................................................... 89

Restore and recovery .............................................................................................................. 91

Using Windows Refresh for quick and easy recovery ................................................... 92

Remove everything and reinstall Windows ................................................................. 92

Recovering using HP Recovery Manager .................................................................... 93

What you need to know ............................................................................ 93

Using the HP Recovery partition to recover (select models only) ...................... 94

Using HP Recovery media to recover .......................................................... 94

Changing the computer boot order ............................................................. 94

Removing the HP Recovery partition .......................................................................... 95

8 Power cord set requirements .......................................................................................... 96

Requirements for all countries .................................................................................................. 96

Requirements for specific countries and regions ......................................................................... 97

9 Recycling ........................................................................................................................ 99

Index ............................................................................................................................... 100

vii

viii

1 Product description

Category Description

Product Name HP ENVY 14 Sleekbook

Processors Intel Dual i7-4500U (1.8GHz, turbo up to 3.0GHz) 1600MHz/4MB Cache

Intel Dual i5-4200U (1.6GHz, turbo up to 2.6GHz) 1600MHz/3MB Cache

Intel Dual i3-4010U (1.7GHz) 1600MHz/3MB L3

Chipset Intel Lynx Point — LP PCH (Integrated in MCP)

Graphics Intel HD Graphics 4400 discrete-class graphics. Supports HD decode, and DX11 support and HDMI

support

Intel HD Graphics 5000 discrete-class graphics. Supports HD decode, and DX11 support and HDMI

support

Nvidia N14P-GV2 (GeForce GT 740M) with 2 GB of dedicated video memory

Panel 35.6-mm (14.0-inch) HD WLED BrightView (1366x768) (Slim 3.0mm) SVA, 200 nits

35.6-mm (14.0-inch) HD+ WLED AntiGlare (1600x900) (Slim 3.0mm) SVA, 250 nits

35.6-mm (14.0-inch) Pentile QHD+ WLED BrightView (3200x1800) (Ultra Slim 2.8mm) SVA, 300
nits for Non-Touch, 260 nits for Touch

Touchscreen, multitouch enabled, 220 nits for HD+, 175 nits for HD

All display assemblies include 2 wireless local area network (WLAN) antenna cables.

Supports 16:9 wide aspect ratio

Support for non-flush glass panel cover (non-PMMA)

Memory Supports up to 16-GB max system memory in the following configurations:

●

4096MB (2048MB x 2)

●

4096MB (4096MB x 1)

●

6144MB (2048MB x 1 + 4096MB x 1)

●

8192MB (4096MB x 2)

●

8192MB (8192MB x 1)

●

12288MB (8192MB + 4096MB)

●

16384MB (8192MB x 2)

1

Category Description

DDR3L - 1600MHz dual channel support

Hard Drives Supports 7-mm/9.5-mm, SATA, 2.5-in hard drives

Support Intel Smart Response Technology (SRT)

Accelerometer / HDD protection support

SATA hard drive configurations:

●

1 TB, 5400 rpm, 9.5 mm

●

1 TB, 5400 rpm, 8 GB NAND hybrid, 9.5 mm

●

750 GB, 5400 rpm, 9.5 mm

●

750 GB, 5400 rpm, 8 GB NAND hybrid, 9.5 mm

●

500 GB, 5400 rpm, 7 mm

●

500 GB, 5400 rpm, 8 GB NAND hybrid, 7 mm

mSATA SSD configurations:

●

128-GB SSD MLC

●

128-GB SSD TLC

mSATA cache configurations:

●

32-GB SSD

●

24-GB SSD

Optical Drives

(External USB)

12.7 mm tray load, SATA, External USB

DVD+/-RW DL SuperMulti

Audio and video Dual array digital microphones

Dual speakers

Subwoofer

Beats audio

HP TrueVision high-definition webcam (fixed, no tilt, 1280x720 by 30 frames per second)

Ethernet Integrated 10/100/1000 GB network interface card (NIC)

Wireless Integrated WLAN options by way of wireless module

Compatible with Miracast-certified devices for Windows 8.1

2 Chapter 1 Product description

Category Description

Supports the following WLAN formats:

●

Intel Wireless-N 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 combo Adapter

●

Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

●

Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter

●

Broadcom BCM 4352 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter

●

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter

●

Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

External expansion
card

Push-push insertion/removal

HP Multi-Format Media Reader supports the following digital card formats:

●

Secure Digital (SD) Card

●

Secure Digital High-Capacity (SDHC) Card

●

Secure Digital Extended Capacity (SDxC) Card

Inernal expansion
card

One half-size mini-card slot for WLAN

One full-size mini-card slot for Intel mSATA Cache

One NGFF slot for WLAN

One NGFF slot for WWAN

Ports

●

3-pin AC power (Smart pin)

●

Audio-in (mono microphone), supports jack detection

●

Audio-out (stereo headphone), supports jack detection

●

HDMI version 1.4 supporting up to 1920x1200 @ 60Hz

●

RJ-45 (Ethernet, includes link and activity lights)

●

USB 3.0 ports (2)

●

USB 2.0 charging port (1)

Backlit keyboard/
pointing devices

Full-size island-style keyboard

●

Standard keyboard, black, Dura coat

●

Backlit keyboard, 3-coat, black

TouchPad with multi-touch gestures

Clickpad with imaging sensor

Taps enabled as default

Supports Windows 8 modern trackpad gestures

3

Category Description

Power
requirements

Supports the following HP AC adapters:

●

65-W Smart Pin, 4.5 mm connector

●

65-W Smart Pin, 4.5 mm connector, EM

●

65-W Smart Pin, 4.5 mm connector, MSH

Power cord, 1 m

Supports the following batteries:

●

3-cell, 5.0WHr 4.56 AH battery

Operatingsystem Preinstalled:

●

Windows 8.1

●

Windows 8 Standard

●

Windows 8 Professional

●

Ubuntu Linux

Serviceability End-user replaceable parts:

●

AC adapter

●

Memory

●

Optical drive

●

Hard drive

●

Battery

●

MiniCard components

4 Chapter 1 Product description

2 External component identification

Display

Component Description

(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless

wide area networks (WWAN).

(2) Internal microphones (2) Record sound.

(3) Webcam light On: The webcam is in use.

(4) HP TrueVision HD Webcam Records video, captures still photographs, and provides access to

video conferences and online chat by means of streaming video.

To use the webcam, from the Start screen, type c, and then select
CyberLink YouCam from the list of applications.

Display

5

Component Description

(5) Internal display switch Turns off the display and initiates Sleep if the display is closed

while the power is on.

NOTE: The internal display switch is not visible from the

outside of the computer.

(6) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

local area networks (WLANs).

NOTE: To set up a WLAN and connect to the Internet, you

need a broadband modem (either DSL or cable) (purchased
separately), high-speed Internet service purchased from an
Internet service provider, and a wireless router (purchased
separately).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, see your User guide.

Buttons and speakers

6 Chapter 2 External component identification

Component Description

(1)

Power button

●

When the computer is off, press the button to turn on
the computer.

●

When the computer is in the Sleep state, press the
button briefly to exit Sleep.

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn off
the computer.

NOTE: For select models, the Intel Rapid Start Technology

feature is enabled at the factory. Rapid Start Technology
allows your computer to resume quickly from inactivity.

To learn more about your power settings, see your power
options. From the Start screen, type power, select Settings,
and then select Power Options from the list of
applications.

(2) Speakers (2) Produce sound.

Buttons and speakers

7

Keys

Component Description

(1) esc key Reveals system information when pressed in combination

with the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the esc key.

(3)

Windows button Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return you to

the previous screen.

(4) Action keys Execute frequently used system functions.

NOTE: On select models, the f5 action key turns the

backlight keyboard feature off or on.

8 Chapter 2 External component identification

Lights

Component Description

(1)

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, which is an
energy-saving mode. The computer shuts off power to
the display and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount of
power.

NOTE: For select models, the Intel Rapid Start

Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly
from inactivity.

(2) Caps lock light On: Caps lock is on, which switches the keys to all capital

letters.

(3)

Mute light

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

(4)

Wireless light White: An integrated wireless device, such as a wireless

local area network (WLAN) device and/or a Bluetooth
device, is on.

NOTE: On some models, the wireless light is amber when

all wireless devices are off.

Lights

9

TouchPad

Component Description

(1) TouchPad zone Reads your finger gesture to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button of an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

10 Chapter 2 External component identification

Left side

Component Description

(1)

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.

(2)

HDMI port Connects an optional video or audio device, such as a high-

definition television, any compatible digital or audio
component, or a high-speed HDMI device.

(3)

USB 3.0 charging (powered) port (1) Connects an optional USB device. USB charging ports allow

you to charge connected USB devices. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to
use a powered port.

NOTE: USB charging ports can also charge select models

of cell phones and MP3 players, even when the computer is
off.

(4)

USB 3.0 port (1) Connects an optional USB 3.0 device and provides

enhanced USB power performance.

(5)

Memory Card Reader Supports the following media formats:

●

Secure Digital (SD) Memory Card

●

Secure Digital High Capacity (SDHC) Memory Card

●

Secure Digital Extended Capacity (SDxC) Memory
Card

Left side

11

Component Description

(6)

Hard drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP3D DriveGuard has temporarily parked the
hard drive.

(7)

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, which is an
energy-saving mode. The computer shuts off power to
the display and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount of
power.

12 Chapter 2 External component identification

Bottom

Component Description

(1) HP Triple Bass Reflex Subwoofer Provides superior bass sound.

(2) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.

Bottom

13

Right side

Component Description

(1)

SIM slot (select models only) Supports a wireless subscriber identity module (SIM).

(2)

Audio-out (headphone) jack/Audio-in
(microphone) jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does not
support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices. To access
this guide, see your User guide.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and
audio-in (microphone).

(3)

USB 2.0 port Connects an optional USB device.

(4)

RJ-45 (network) jack Connects a network cable.

(5) AC adapter light

●

White: The AC adapter is connected and the battery is
charged.

●

Amber: The AC adapter is connected and the battery is
charging.

●

Off: The computer is using DC power.

(6)

Power connector Connects an AC adapter.

14 Chapter 2 External component identification

Service label

When ordering parts or requesting information, provide the computer serial number and model number
provided on the service label, which is found on the bottom of the computer.

Item Component Description

(1) Serial number (SN) This is an alphanumeric identifier that is unique to

eachproduct.

(2) Part number/Product number (PN) This number provides specific information about the

products hardware components. The part number helps a
service technician determine what components and parts
are needed.

(3) Model This is the model number of the computer.

(4) Warranty This number describes the duration of the warranty

period for the computer.

Service label

15

3 Illustrated parts catalog

Computer major components

16 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

(1) Display assembly

Touchscreen models (35.6-mm (14.0-inch), WLED):

●

HD ,Brightview display panel in Natural Silver (Touchscreen) 727484-001

●

HD , Brightview display panel in Ruby Red (Touchscreen) 727485-001

●

HD, AntiGlare display panel in Natural Silver (Touchscreen) 727486-001

●

HD, AntiGlare display panel in Ruby Red (Touchscreen) 727487-001

●

QHD, Brightview display panel in Natural Silver (Touchscreen) 727488-001

●

QHD, Brightview display panel in Ruby Red (Touchscreen) 727489-001

●

HD, Brightview display panel in Natural Silver (Touchscreen) for computers equipped
with WWAN

727490-001

●

HD, AntiGlare display panel in Natural Silver (Touchscreen) for computers equipped
with WWAN

727491-001

●

QHD, Brightview display panel in Natural Silver (Touchscreen) for computers equipped
with WWAN

727492-001

Non-touchscreen models (35.6-mm (14.0-inch), WLED):

●

HD, Brightview display panel in Natural Silver 727493-001

●

HD, Brightview display panel in Ruby Red 727494-001

●

HD, AntiGlare display panel in Natural Silver 727495-001

●

HD, AntiGlare display panel in Ruby Red 727496-001

●

QHD, Brightview display panel in Natural Silver 727497-001

●

QHD, Brightview display panel in Ruby Red 727498-001

●

HD, Brightview display panel in Natural Silver for computers equipped with WWAN 727499-001

●

HD, AntiGlare display panel in Natural Silver for computers equipped with WWAN 727500-001

●

QHD, Brightview display panel in Natural Silver for computers equipped with WWAN 727501-001

(2) Top cover (includes TouchPad and security bracket)

For use in non-touchscreen models without WWAN 727536-001

For use in non-touchscreen models with WWAN 727537-001

For use in touchscreen models without WWAN 729732-001

For use in touchscreen models with WWAN 729733-001

(3) TouchPad (includes cable) 727540-001

(4) NFC board not spared

(5) Keyboard (includes keyboard cable):

Keyboard without backlight for use in the United States 727502-001

Computer major components

17

Item Component Spare part

number

Keyboard with backlight for use in the United States 727503-001

Keyboard with backlight for use in Latin America 727503-161

Keyboard with backlight for use in Thailand 727503-281

Keyboard with backlight for use in Japan 727503-291

Keyboard with backlight for use in Taiwan 727503-AB1

Keyboard with backlight for use in South Korea 727503-AD1

Keyboard with backlight for use in Canada 727503-DB1

(6) Keyboard support bracket 728181-001

(7) Power button board 727504-001

Speaker Kit, includes: 727513-001

(8) Left subwoofer/speaker (includes cable)

(9) Right speaker

(10) System board

For use in models with discrete graphics:

●

For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core
i7-4500U processor and a non-Windows 8 operating system

744760-001

●

For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core
i7-4500U processor and Windows 8 Standard operating system

744760-501

●

For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core
i7-4500U processor and Windows 8 Professional operating system

744760-601

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core
i7-4500U processor and a non-Windows 8 operating system

727527-001

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core
i7-4500U processor and Windows 8 Standard operating system

727527-501

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core
i7-4500U processor and Windows 8 Professional operating system

727527-601

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core
i5-4200U processor and a non-Windows 8 operating system

727530-001

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core
i5-4200U processor Windows 8 Standard operating system

727530-501

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core
i5-4200U processor and Windows 8 Professional operating system

727530-601

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core
i5-4200U processor, QHD display, and a non-Windows 8 operating system

737595-001

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core
i5-4200U processor, QHD display, and Windows 8 Standard operating system

737595-501

18 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core
i5-4200U processor, QHD display, and Windows 8 Professional operating system

737595-601

●

For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core
i5-4200U processor and a non-Windows 8 operating system

744761-001

●

For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core
i5-4200U processor Windows 8 Standard operating system

744761-501

●

For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core
i5-4200U processor and Windows 8 Professional operating system

744761-601

●

For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core
i5-4200U processor, QHD display, and a non-Windows 8 operating system

744762-001

●

For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core
i5-4200U processor, QHD display, and Windows 8 Standard operating system

744762-501

●

For use only with model numbers 14-k100 - 14-k199 with an Intel Core i5-4200U
processor, QHD display, and Windows 8 Professional operating system

744762-601

System board for use in models with UMA graphics:

●

For use only with model numbers 14-k000 - 14-k099 equipped with Intel Core i5-4200U
processor, WWAN, and a non-Windows 8 operating system

737453-001

●

For use only with model numbers 14-k000 - 14-k099 equipped with Intel Core i5-4200U
processor, WWAN, and Windows 8 Standard operating system

737453-501

●

For use only with model numbers 14-k000 - 14-k099 equipped with Intel Core i5-4200U
processor, WWAN, and Windows 8 Professional operating system

737453-601

●

For use only with model numbers 14-k000 - 14-k099 equipped with Intel i5-4200U
processor and a non-Windows 8 operating system

727518-001

●

For use only with model numbers 14-k000 - 14-k099 equipped with Intel i5-4200U
processor and the Windows 8 Standard operating system

727518-501

●

For use only with model numbers 14-k000 - 14-k099 equipped with Intel i5-4200U
processor and the Windows 8 Professional operating system

727518-601

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel i5-4200U
processor and a non-Windows 8 operating system

744758-001

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel i5-4200U
processor and the Windows 8 Standard operating system

744758-501

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel i5-4200U
processor and the Windows 8 Professional operating system

744758-601

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U
processor, WWAN, and a non-Windows 8 operating system

744759-001

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U
processor, WWAN, and Windows 8 Standard operating system

744759-501

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U
processor, WWAN, and Windows 8 Professional operating system

744759-601

Computer major components

19

Item Component Spare part

number

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U
processor, WWAN, QHD display, and a non-Windows 8 operating system

744763-001

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U
processor, WWAN, QHD display, and Windows 8 Standard operating system

744763-501

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U
processor, WWAN, QHD display, and Windows 8 Professional operating system

744763-601

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core
i3-4010U processor and a non-Windows 8 operating system

727521-001

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core
i3-4010U processor and Windows 8 Standard operating system

727521-501

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core
i3-4010U processor and Windows 8 Professional operating system

727521-601

(11) Solid-state drive (SSD)

128-GB SSD, MLC 727514-001

128-GB SSD, TLC 747210-001

24-GB SSD 734247-001

(12) Security bracket (included in top cover spare part kits)

(13) WLAN module:

Intel Centrino N 2320+ Bluetooth combo w/* 2 Antennas (802.11 b/g/n) 670290-001

Qualcomm Atheros AR9565 802.11b/g/n WiFi Adapter 733476-001

Intel Dual Band Wireless-AC + Bluetooth combo w/* 2 Antennas (802.11 ac) 717384-001

Ralink RT 3290LE + Bluetooth combo w/* 2 Antennas (802.11 b/g/n) 690020-001

Mediatek MT 7630 + Bluetooth combo w/* 2 Antennas (802.11 b/g/n) 710418-001

Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n/ac (1x1) WiFi with Bluetooth 4.0

combo

710662-001

Broadcom BCM 4352 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 724935-001

(14) HP hs3114 HSPA+ Mobile Broadband Module (WWAN) 723896-001

(15) Power connector cable 736358-001

Heat sink

For computers equipped with discrete memory (not illustrated) 727480-001

(16) For computers equipped with UMA memory 728132-001

(17) USB/audio board

For use on models without WWAN 729607-001

For use on models with WWAN 727507-001

(18) Fan 725445-001

20 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

(19) RTC battery 725458-001

(20) RJ-45 cover

Black 729606-001

Red 733475-001

(21) Card reader board 728133-001

(22) Battery (3-cell, 5.0 WHr, 4.52 AH, Li-ion battery) 715050-001

(23) Service cover

Black 727508-001

Red 728180-001

Computer major components

21

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel 727478-001

(2) Webcam/microphone module 725465-001

(3) Hinges

For use in non-touchscreen models 727483-001

For use in touchscreen models 728930-001

For use in models with WWAN 735102-001

(4) Raw display panel (35.6-mm (14.0-inch), WLED)

HD, BrightView 727509-001

HD, anti-glare 727510-001

QHD, BrightView 727511-001

(5) WLAN antenna cable

Non-touchscreen models 727470-001

Touchscreen models 727471-001

(6) Display cable

Non-touchscreen 727479-001

22 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Touchscreen 728929-001

QHD touchscreen 740240-001

(7) WWAN antenna cable

NOTE: Available in antenna kit that contains both WLAN and WWAN antenna

cables.

727742-001

(8) Display enclosure

For use with silver models without a touchscreen and without WWAN 727474-001

For use with silver models without a touchscreen with WWAN 727475-001

For use with red models without a touchscreen 727476-001

For use with silver models with a touchscreen 728177-001

For use with silver models with a touchscreen and WWAN 728178-001

For use with red models with a touchscreen 728179-001

Display assembly subcomponents

23

Mass storage devices

Item Component Spare part number

(1) Solid-state drives

128-GB solid-state (SSD) drive, MLC 727514-001

128-GB SSD, TLC 747210-001

24-GB solid-state (SSD) drive 734247-001

Hard drive, SATA (not illustrated)

1-TB, 5400 rpm, 2.5 in 676521-001

1-TB, 5400 rpm, 2.5 in, hybrid (8-GB integrated flash memory) 731999-001

750-GB, 5400 rpm, 2.5 in 634250-001

750-GB, 5400 rpm, 2.5 in, hybrid (8-GB integrated flash memory) 732001-001

500-GB, 5400 rpm, 7 mm 683802-001

500-GB, 5400 rpm, 7 mm, hybrid (8-GB integrated flash memory) 732000-001

Hard Drive Hardware Kit (includes left and right brackets, hard drive cable, and

screws)

741683-001

External optical drive, DVD+-RW and CD-RW Super Multi Double-Layer Combo

Drive

659940-001

24 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part number

AC adapter (65W, nPFC, 4.5mm)

For use in all countries and regions except for India 710412-001

For use in India 714657-001

Power cord (3-pin,black,1.83-m):

For use in Argentina 490371-DO1

For use in Australia 490371-011

For use in Europe 490371-021

For use in India 490371-D61

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Korea 490371-AD1

For use in Taiwan 490371-AB1

For use in Thailand 490371-201

For use in the United Kingdom and Singapore 490371-031

Screw Kit 727512-001

Miscellaneous parts

25

Sequential part number listing

Spare part
number

Description

490371-001 Power cord for use in North America (3-pin, black, 1.83-m)

490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m)

490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)

490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)

490371-D01 Power cord for use in Argentina (3-pin, black, 1.83m)

490371-D61 Power cord for use in India (3-pin, black, 1.83-m)

634250-001 750-GB 5400 rpm, SATA, 2.5 in hard drive

659940-001 External optical drive, DVD+-RW and CD-RW Super Multi Double-Layer Combo Drive

670290-001 Intel Centrino Wireless-N 2320 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 3.0)

676521-001 1-TB, 5400 rpm, SATA, 2.5 in hard drive

683802-001 500-GB, 5400 rpm, SATA, 7 mm hard drive

690020-001 Ralink Wireless + Bluetooth combo w/ *2 antennas (802.11 b/g/n)

691739-001 2-GB memory module (PC3L, 12800, 1600-MHz)

691740-001 4-GB memory module (PC3L, 12800, 1600-MHz)

693374-001 8-GB memory module (PC3L, 12800, 1600-MHz)

701943-001 HDMI to VGA adapter

710412-001 AC adapter (smart) 65 W for use in all countries and regions except for India

710418-001 Mediatek 7630E 802.11b/g/n 11 WiFi and Bluetooth 4.0 Combo Adapter

710662-001 Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n/ac (1x1) WiFi with Bluetooth 4.0 combo

714657-001 AC adapter (smart) 65 W for use in India

715050-001 3-cell, 50 WHr 4.52AH Li-ion battery

717384-001 Intel Dual Band Wireless AC 7260 + Bluetooth combo w/+2 antennas (802.11 ac)

723896-001 HP hs3114 HSPA+ Mobile Broadband Module

724935-001 Broadcom BCM 4352 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter

725445-001 Fan

26 Chapter 3 Illustrated parts catalog

Spare part
number

Description

725458-001 RTC battery

725465-001 Webcam

727470-001 WLAN antenna for use in non-touchscreen models

727471-001 WLAN antenna for use in touchscreen models

727472-001 WWAN and WLAN antennas for use in non-touchscreen models

727474-001 Display back cover for use with silver models without a touchscreen and without WWAN

727475-001 Display back cover for use with silver models without a touchscreen with WWAN

727476-001 Display back cover for use with red models without a touchscreen

727478-001 Display bezel

727479-001 Display cable for use with Non-touchscreen displays

727480-001 Heat sink for use in discrete models

727483-001 Display hinges for use in non-touchscreen models

727484-001 Display panel for use on silver models (touch screen, BrightView, HD)

727485-001 Display panel for use on red models (touch screen, BrightView, HD)

727486-001 Display panel for use on silver models (touch screen, anti-glare, HD)

727487-001 Display panel for use on red models (touch screen, anti-glare, HD)

727488-001 Display panel for use on silver models (touch screen, BrightView, QHD)

727489-001 Display panel for use on red models (touch screen, BrightView, QHD)

727490-001 Display panel for use on silver models (touch screen, BrightView, HD) with WWAN

727491-001 Display panel for use on silver models (touch screen, anti-glare, HD) with WWAN

727492-001 Display panel for use on silver models (touch screen, BrightView, QHD) with WWAN

727493-001 Display panel for use on silver models (non-touch screen, BrightView, HD)

727494-001 Display panel for use on red models (non-touch screen, BrightView, HD)

727495-001 Display panel for use on silver models (non-touch screen, anti-glare, HD)

727496-001 Display panel for use on red models (non-touch screen, anti-glare, HD)

727497-001 Display panel for use on silver models (non-touch screen, BrightView, QHD)

727498-001 Display panel for use on red models (non-touch screen, BrightView, QHD)

727499-001 Display panel for use on silver models (non-touch screen, BrightView, HD) with WWAN

727500-001 Display panel for use on silver models (non-touch screen, anti-glare, HD) with WWAN

727501-001 Display panel for use on silver models (non-touch screen, BrightView, QHD) with WWAN

727502-001 Keyboard (no backlight) in black finish for use in the United States (includes keyboard cable)

727503-001 Backlit keyboard in black finish for use in the United States (includes keyboard cable)

Sequential part number listing

27

Spare part
number

Description

727503-161 Backlit keyboard in black finish for use in Latin America (includes keyboard cable)

727503-281 Backlit keyboard in black finish for use in Thailand (includes keyboard cable)

727503-291 Backlit keyboard in black finish for use in Japan (includes keyboard cable)

727503-AB1 Backlit keyboard in black finish for use in Taiwan (includes keyboard cable)

727503-AD1 Backlit keyboard in black finish for use in South Korea (includes keyboard cable)

727503-DB1 Backlit keyboard in black finish for use in Canada (includes keyboard cable)

727504-001 Power button board

727507-001 USB/audio board with cable for use in models with WWAN

727508-001 Service cover, black

727509-001 Raw display panel, HD, BrightView

727510-001 Raw display panel, HD, anti-glare

727511-001 Raw display panel, QHD, BrightView

727512-001 Screw kit

727513-001 Speaker assembly (includes left speaker/subwoofer and right speaker)

727514-001 mSATA solid-state drive, 128 GB, MLC

727518-001 System board for use only with model numbers 14-k000 - 14-k099 equipped with Intel i5-4200U

processor, graphics subsystem with UMA memory, and non-Windows 8 operating systems

727518-501 System board for use only with model numbers 14-k000 - 14-k099 equipped with Intel i5-4200U

processor, graphics subsystem with UMA memory, and the Windows 8 Standard operating system

727518-601 System board for use only with model numbers 14-k000 - 14-k099 equipped with Intel i5-4200U

processor, graphics subsystem with UMA memory, and the Windows 8 Professional operating system

727521-001 System board for use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i3-4010U

processor, graphics subsystem with UMA memory, and non-Windows 8 operating systems

727521-501 System board for use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i3-4010U

processor, graphics subsystem with UMA memory, and Windows 8 Standard operating system

727521-601 System board for use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i3-4010U

processor, graphics subsystem with UMA memory, and Windows 8 Professional operating system

727527-001 System board for use only with model numbers 14-k000 - 14-k099 equipped with i7-4500U processor

and graphics subsystem with discrete memory

727527-501 System board for use only with model numbers 14-k000 - 14-k099 equipped with i7-4500U processor,

graphics subsystem with discrete memory, and Windows 8 Standard operating system

727527-601 System board for use only with model numbers 14-k000 - 14-k099 equipped with i7-4500U processor,

graphics subsystem with discrete memory, and Windows 8 Professional operating system

727530-001 System board for use only with model numbers 14-k000 - 14-k099 equipped with i5-4200U processor

and graphics subsystem with discrete memory

28 Chapter 3 Illustrated parts catalog

Spare part
number

Description

727530-501 System board for use only with model numbers 14-k000 - 14-k099 equipped with i5-4200U processor,

graphics subsystem with discrete memory, and Windows 8 Standard operating system

727530-601 System board for use only with model numbers 14-k000 - 14-k099 equipped with i5-4200U processor,

graphics subsystem with discrete memory, and Windows 8 Professional operating system

727536-001 Top cover with TouchPad for use in non-touchscreen models without WWAN

727537-001 Top cover with TouchPad for use in non-touchscreen models with WWAN

727540-001 TouchPad (with cable)

728132-001 Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory

728133-001 Card reader board

728177-001 Display back cover for use with silver models with a touchscreen

728178-001 Display back cover for use with silver models with a touchscreen and WWAN

728179-001 Display back cover for use with red models with a touchscreen

728180-001 Service cover, red

728181-001 Keyboard support bracket

728929-001 Display cable for use with touch screen displays

728930-001 Display hinges for use in touchscreen models

729606-001 RJ-45 cover, black

729607-001 USB/audio board with cable for use in models without WWAN

729732-001 Top cover with TouchPad for use in touchscreen models without WWAN

729733-001 Top cover with TouchPad for use in touchscreen models with WWAN

731999-001 Hard drive, 1-TB, 5400 rpm, 2.5 in, hybrid (8-GB integrated flash memory)

732000-001 Hard drive, 750-GB, 5400 rpm, 2.5 in, hybrid (8-GB integrated flash memory)

732001-001 Hard drive, 500-GB, 5400 rpm, 2.5 in, hybrid (8-GB integrated flash memory)

733475-001 RJ-45 cover, red

733476-001 Qualcomm Atheros AR9565 802.11b/g/n WiFi Adapter

734247-001 mSATA solid-state drive, 24 GB

735102-001 Display hinges for use in models with WWAN

736358-001 Power connector cable

737453-001 System board for use only with model numbers 14-k000 - 14-k099 equipped with i5-4200U processor

and graphics subsystem with UMA memory, and WWAN, on non-Windows 8 models

737453-501 System board for use only with model numbers 14-k000 - 14-k099 equipped with i5-4200U processor

and graphics subsystem with UMA memory, WWAN, and Windows 8 Standard operating system

737453-601 System board for use only with model numbers 14-k000 - 14-k099 equipped with i5-4200U processor

and graphics subsystem with UMA memory, WWAN, and Windows 8 Professional operating system

Sequential part number listing

29

Spare part
number

Description

737595-001 System board for use only with model numbers 14-k000 - 14-k099 equipped with Intel Core i5-4200U

processors, QHD display, and graphics subsystem with discrete memory, on non-Windows 8 models

737595-501 System board for use only with model numbers 14-k000 - 14-k099 equipped with Intel i5-4200U

processor, QHD display, and graphics subsystem with discrete memory, and Windows 8 Standard
operating system

737595-601 System board for use only with model numbers 14-k000 - 14-k099 equipped with Intel i5-4200U

processor, QHD display, and graphics subsystem with discrete memory, and Windows 8 Professional
operating system

740240-001 Display cable for use with QHD touchscreen displays

741683-001 Hard Drive Hardware Kit (includes left and right brackets, hard drive cable, and screws)

744758-001 System board for use only with model numbers 14-k100 - 14-k199 equipped with Intel i5-4200U

processor and a non-Windows 8 operating system

744758-501 System board for use only with model numbers 14-k100 - 14-k199 equipped with Intel i5-4200U

processor and the Windows 8 Standard operating system

744758-601 System board for use only with model numbers 14-k100 - 14-k199 equipped with Intel i5-4200U

processor and the Windows 8 Professional operating system

744759-001 System board for use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U

processor, WWAN, and a non-Windows 8 operating system

744759-501 System board for use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U

processor, WWAN, and Windows 8 Standard operating system

744759-601 System board for use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U

processor, WWAN, and Windows 8 Professional operating system

744760-001 System board for use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i7-4500U

processor and a non-Windows 8 operating system

744760-501 System board for use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i7-4500U

processor and Windows 8 Standard operating system

744760-601 System board for use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i7-4500U

processor and Windows 8 Professional operating system

744761-001 System board for use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i5-4200U

processor and a non-Windows 8 operating system

744761-501 System board for use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i5-4200U

processor Windows 8 Standard operating system

744761-601 System board for use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i5-4200U

processor and Windows 8 Professional operating system

744762-001 System board for use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i5-4200U

processor, QHD display, and a non-Windows 8 operating system

744762-501 System board for use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i5-4200U

processor, QHD display, and Windows 8 Standard operating system

744762-601 System board for use only with model numbers 14-k100 - 14-k199 with an Intel Core i5-4200U

processor, QHD display, and Windows 8 Professional operating system

30 Chapter 3 Illustrated parts catalog

Spare part
number

Description

744763-001 System board for use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U

processor, WWAN, QHD display, and a non-Windows 8 operating system

744763-501 System board for use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U

processor, WWAN, QHD display, and Windows 8 Standard operating system

744763-601 System board for use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U

processor, WWAN, QHD display, and Windows 8 Professional operating system

747210-001 128-GB SSD, TLC

Sequential part number listing

31

4 Removal and replacement

procedures

CAUTION: This computer does not have user-replaceable parts. Only HP authorized service

providers should perform the removal and replacement procedures described here. Accessing the
internal part could damage the computer or void the warranty.

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use

care when handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

32 Chapter 4 Removal and replacement procedures

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package FRAGILE.

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon
junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.

Preliminary replacement requirements

33

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by
differentactivities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

34 Chapter 4 Removal and replacement procedures

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive
foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

●

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe
materials.

●

Keep the work area free of non-conductive materials, such as ordinary plastic assembly aids and
Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Preliminary replacement requirements

35

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm 10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Non-conductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Non-conductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

36 Chapter 4 Removal and replacement procedures

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 90 screws that must be removed, replaced, or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.

Service cover

Description Spare part number

Service cover, black 727508-001

Service cover, red 728180-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

Remove the service cover:

1. Position the computer face down, and then remove the 4 smaller Phillips screws along the front of

the computer.

Component replacement procedures

37

2. Remove the 8 larger Phillips screws nearer the rear of the computer.

3. Lift the front of the service cover upward (1), and then lift the cover off the computer (2).

38 Chapter 4 Removal and replacement procedures

Battery

Description Spare part number

3-cell, 50 WHr, 4.52 AH Li-ion battery 715050-001

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

Remove the battery:

1. Position the computer upright with the front toward you.

2. Disconnect the battery cable from the system board (1).

3. Remove the 3 Phillips PM2.5×3.5 screws (2) that secure the battery to the computer.

4. Lift up and remove the battery from the computer (3).

Reverse this procedure to install the battery.

Component replacement procedures

39

Solid-state drive

Description Spare part number

128-GB mSATA solid-state drive (SSD), MLC 727514-001

128-GB SSD, TLC 747210-001

24-GB mSATA solid-state drive (SSD) 734247-001

Before removing the SSD, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Disconnect the battery cable (see

Battery on page 39).

Remove the solid-state drive:

1. Remove the Phillips PM2.0×2.0 screw (1) that secures the solid-state drive to the computer. The

drive tilts upwards.

40 Chapter 4 Removal and replacement procedures

2. Remove the solid-state drive from the connector (2).

Reverse these procedures to reassemble and install the solid-state drive.

Component replacement procedures

41

Hard drive

Description Spare part number

1-TB, 5400 rpm, 2.5 in 676521-001

1-TB, 5400 rpm, 2.5 in, hybrid (8-GB integrated flash memory) 731999-001

750-GB, 5400 rpm, 2.5 in 634250-001

750-GB, 5400 rpm, 2.5 in, hybrid (8-GB integrated flash memory) 732001-001

500-GB, 5400 rpm, 7 mm 683802-001

500-GB, 5400 rpm, 7 mm, hybrid (8-GB integrated flash memory) 732000-001

Hard Drive Hardware Kit (includes left and right brackets, hard drive cable, and screws) 741683-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Disconnect the battery cable (see

Battery on page 39).

Remove the hard drive:

1. Remove the 4 Phillips PM2.5×3.5 screws (1) that secure the hard drive to the computer.

2. Lift the hard drive enough to gain access to the hard drive connector cable (2)

42 Chapter 4 Removal and replacement procedures

3. Disconnect the hard drive connector (3) from the hard drive.

4. Remove the hard drive from the computer.

Remove the hard drive bracket:

1. Remove the 4 Phillips PM 2.0×3.0 screws (1) on the hard drive bracket.

2. Remove the hard drive brackets (2) from the hard drive.

Reverse these procedures to reassemble and install the hard drive.

Component replacement procedures

43

WLAN module

Description Spare part number

Intel Centrino Wireless-N 2230+ Bluetooth combo w/ *2 antennas (802.11 b/g/n) 670290-001

Ralink Wireless + Bluetooth combo w/ *2 antennas (802.11 b/g/n) 690020-001

Mediatek 7630E 802.11b/g/n 11 WiFi and Bluetooth 4.0 Combo Adapter 710418-001

Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n/ac (1x1) WiFi with Bluetooth 4.0 combo 710662-001

Intel Dual Band Wireless AC 7260 717384-001

Qualcomm Atheros AR9565 802.11b/g/n WiFi Adapter 733476-001

Broadcom BCM 4352 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 724935-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless devices
in your country or region. If you replace the module and then receive a warning message, remove the
module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Disconnect the battery cable (see

Battery on page 39).

Remove the WLAN module:

1. Disconnect the #1 and #2 WLAN antenna cables from the WLAN module (1).

NOTE: The #1 WLAN antenna white cable is connected to the WLAN module #1 main

terminal. The #2 WLAN antenna black cable is connected to the WLAN module #2 auxiliary
terminal.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the keyboard support

bracket.

44 Chapter 4 Removal and replacement procedures

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors.

WWAN module

Description Spare part number

HP hs3114 HSPA+ Mobile Broadband Module 723896-001

CAUTION: The WWAN module and the WLAN module are not interchangeable.

To prevent an unresponsive system, replace the wireless module only with a wireless module authorized
for use in the computer by the governmental agency that regulates wireless devices in your country or
region. If you replace the module and then receive a warning message, remove the module to restore
device functionality, and then contact technical support.

Before removing the WWAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Disconnect the battery cable (see

Battery on page 39).

Component replacement procedures

45

Remove the WWAN module:

1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal.

The blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WWAN module to the system board.

3. Remove the WWAN module (2) by pulling the module away from the slot.

Reverse this procedure to install the WWAN module.

46 Chapter 4 Removal and replacement procedures

Memory modules

Description Spare part

number

2–GB memory module (PC3L, 12800, 1600–MHz) 691739–001

4–GB memory module (PC3L, 12800, 1600–MHz) 691740–001

8–GB memory module (PC3L, 12800, 1600–MHz) 693374–001

Before removing a memory module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Disconnect the battery cable (see

Battery on page 39).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory

module. (The memory module tilts up.)

2. Remove the memory module (2) by pulling the module away from the slot at an angle.

Reverse this procedure to install a memory module.

Component replacement procedures

47

RTC battery

Description Spare part number

RTC battery 725458-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Disconnect the battery cable (see

Battery on page 39).

6. Remove the WWAN module (see

WWAN module on page 45).

Remove the RTC battery:

1. Disconnect the RTC battery cable from the system board (1).

2. Lift the battery to disengage the adhesive that secures it to the system board (2).

Reverse this procedure to install the RTC battery on computer models.

48 Chapter 4 Removal and replacement procedures

RJ-45 module cover

Description Spare part number

RJ-45 module cover (black) 729606-001

RJ-45 module cover (red) 733475-001

Before removing the RJ-45 module cover:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Remove the battery (see

Battery on page 39).

Remove the RJ-45 module cover:

1. Remove the power connector cable and the antenna cables from the clip built into the side of the

RJ-45 module cover.

2. Remove the 2 Phillips PM2.5×5.5 screws that secure the RJ-45 module cover (1) to the computer.

3. Remove the cover (2) from the computer.

Reverse this procedure to install the RJ-45 module cover.

Component replacement procedures

49

Left speaker/subwoofer

Description Spare part number

Speaker Kit (includes left speaker/subwoofer and right speaker) 727513-001

The computer includes two separate speakers — a speaker on the right side, and a speaker/subwoofer
on the left side. You must remove the system board to remove the right speaker. You do not have to
remove the system board to remove the left speaker/subwoofer. You do have to remove the RJ-45
module cover to remove the left speaker/subwoofer.

Before removing the left speaker, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Remove the battery (see

Battery on page 39).

6. Remove the RJ-45 module cover (see

RJ-45 module cover on page 49).

Remove the left speaker/subwoofer:

1. Remove the 2 Phillips PM2.5×5.5 screws that secure the left display hinge to the computer, and

then rotate the hinge upward (2).

2. Disconnect the speaker cable from the USB/audio board (1).

50 Chapter 4 Removal and replacement procedures

3. Remove the 2 Phillips PM2.0×2.0 broadhead screws (2) that secure the subwoofer to the

computer.

NOTE: Make sure the rubber grommets are installed in the screw holes (3) when installing the

subwoofer.

4. Remove the subwoofer (4).

Reverse this procedure to install the left speaker/subwoofer.

Component replacement procedures

51

USB/audio board

Description Spare part number

USB/audio board for use in models without WWAN 729607-001

USB/audio board for use in models with WWAN 727507-001

Before removing the USB/audio board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Disconnect the battery cable (see

Battery on page 39).

6. Remove the RJ-45 module cover (see

RJ-45 module cover on page 49).

Remove the USB/audio board:

1. Disconnect the flat ribbon cable from the system board ZIF connector (1).

2. Disconnect the cable from the USB/audio board (2).

3. Move the antenna cables from atop the board (3).

4. Disconnect the left speaker/subwoofer cable (4).

5. Lift the USB/audio board upward (5).

6. Pull the USB/audio board to the right to remove it (6).

Reverse this procedure to install the USB/audio board.

52 Chapter 4 Removal and replacement procedures

Power connector cable

Description Spare part number

Power connector cable (includes bracket) 736358-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

Display assembly on page 74).

5. Remove the service cover (see

Service cover on page 37).

6. Remove the battery (see

Battery on page 39).

7. Remove the RJ-45 module cover (see

RJ-45 module cover on page 49).

8. Remove the USB/audio board (see

USB/audio board on page 52).

Remove the power connector cable:

1. Remove the 2 Phillips PM2.5×5.5 screws that secure the left display hinge to the computer, and

then rotate the hinge upward (2).

2. Disconnect the power connector cable from the system board (1), and then remove the cable from

the clip build into the fan (2).

3. Remove the 2 Phillips PM2.5×3.5 broadhead screws that secure the bracket that sits atop the

power connector (3).

Component replacement procedures

53

4. Lift the bracket (4) from atop the connector, and then lift the power connector and cable from the

computer (5).

Reverse this procedure to install the power connector and cable.

Card reader board

Description Spare part number

Card reader board 728133-001

Before removing the card reader board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Remove the battery (see

Battery on page 39).

Remove the card reader board:

1. Remove the 2 Phillips PM2.0×2.0 screws that secure the card reader board to the system board

(1).

2. Remove the Phillips PM2.5×3.5 screw that secures the card reader board to the computer (2).

54 Chapter 4 Removal and replacement procedures

3. Lift up on the board to disconnect the connector on the bottom of the board from the system board,

and then remove the card reader board from the computer (3).

Reverse this procedure to install the card reader board.

Fan

Description Spare part number

Fan 725445-001

Before removing the fan:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Remove the battery (see

Battery on page 39).

Remove the fan:

1. Disconnect the fan cable from the system board (1).

2. Remove the power connector cable that routes through the clip on the side of the fan (2).

Component replacement procedures

55

3. Remove the 2 Phillips PM2.0×3.0 screws securing the fan to the computer (3), and then lift the fan

upward to remove it (4).

Reverse this procedure to install the fan.

56 Chapter 4 Removal and replacement procedures

System board

NOTE: The system board spare part kit includes replacement thermal material.

Description Spare part number

System board for use in models with discrete graphics:

●

For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i7-4500U
processor and a non-Windows 8 operating system

744760-001

●

For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i7-4500U
processor and Windows 8 Standard operating system

744760-501

●

For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i7-4500U
processor and Windows 8 Professional operating system

744760-601

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i7-4500U
processor and a non-Windows 8 operating system

727527-001

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i7-4500U
processor and Windows 8 Standard operating system

727527-501

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i7-4500U
processor and Windows 8 Professional operating system

727527-601

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i5-4200U
processor and a non-Windows 8 operating system

727530-001

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i5-4200U
processor Windows 8 Standard operating system

727530-501

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i5-4200U
processor and Windows 8 Professional operating system

727530-601

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i5-4200U
processor, QHD display, and a non-Windows 8 operating system

737595-001

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i5-4200U
processor, QHD display, and Windows 8 Standard operating system

737595-501

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i5-4200U
processor, QHD display, and Windows 8 Professional operating system

737595-601

●

For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i5-4200U
processor and a non-Windows 8 operating system

744761-001

●

For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i5-4200U
processor Windows 8 Standard operating system

744761-501

●

For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i5-4200U
processor and Windows 8 Professional operating system

744761-601

●

For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i5-4200U
processor, QHD display, and a non-Windows 8 operating system

744762-001

●

For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i5-4200U
processor, QHD display, and Windows 8 Standard operating system

744762-501

●

For use only with model numbers 14-k100 - 14-k199 with an Intel Core i5-4200U processor,
QHD display, and Windows 8 Professional operating system

744762-601

Component replacement procedures

57

Description Spare part number

System board for use in models with UMA graphics:

●

For use only with model numbers 14-k000 - 14-k099 equipped with Intel Core i5-4200U
processor, WWAN, and a non-Windows 8 operating system

737453-001

●

For use only with model numbers 14-k000 - 14-k099 equipped with Intel Core i5-4200U
processor, WWAN, and Windows 8 Standard operating system

737453-501

●

For use only with model numbers 14-k000 - 14-k099 equipped with Intel Core i5-4200U
processor, WWAN, and Windows 8 Professional operating system

737453-601

●

For use only with model numbers 14-k000 - 14-k099 equipped with Intel i5-4200U processor
and a non-Windows 8 operating system

727518-001

●

For use only with model numbers 14-k000 - 14-k099 equipped with Intel i5-4200U processor
and the Windows 8 Standard operating system

727518-501

●

For use only with model numbers 14-k000 - 14-k099 equipped with Intel i5-4200U processor
and the Windows 8 Professional operating system

727518-601

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel i5-4200U processor
and a non-Windows 8 operating system

744758-001

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel i5-4200U processor
and the Windows 8 Standard operating system

744758-501

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel i5-4200U processor
and the Windows 8 Professional operating system

744758-601

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U
processor, WWAN, and a non-Windows 8 operating system

744759-001

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U
processor, WWAN, and Windows 8 Standard operating system

744759-501

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U
processor, WWAN, and Windows 8 Professional operating system

744759-601

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U
processor, WWAN, QHD display, and a non-Windows 8 operating system

744763-001

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U
processor, WWAN, QHD display, and Windows 8 Standard operating system

744763-501

●

For use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U
processor, WWAN, QHD display, and Windows 8 Professional operating system

744763-601

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i3-4010U
processor and a non-Windows 8 operating system

727521-001

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i3-4010U
processor and Windows 8 Standard operating system

727521-501

●

For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i3-4010U
processor and Windows 8 Professional operating system

727521-601

58 Chapter 4 Removal and replacement procedures

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Remove the battery (see

Battery on page 39).

6. Remove the hard drive (see

Hard drive on page 42).

7. Remove the card reader board (see

Card reader board on page 54).

8. Remove the fan (see

Fan on page 55).

When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:

●

RTC battery (see

RTC battery on page 48)

●

Solid-state drive (see

Solid-state drive on page 40)

●

Heat sink (see

Heat sink on page 62)

●

Memory module see (

Memory modules on page 47).

●

WLAN module see (

WLAN module on page 44).

●

WWAN module see (

WWAN module on page 45).

Remove the system board:

1. Remove the following cables:

●

Right speaker cable (1)

●

Power button board cable (2)

●

Display panel cable (3)

●

Keyboard cable (4)

●

TouchPad cable (5)

●

Keyboard backlight cable (6)

●

NFC cable (7)

●

Fan cable (8)

●

USB/audio board cable (9)

●

USB/audio board cable (10)

Component replacement procedures

59

●

Power connector cable (11)

●

RTC battery cable (12)

●

Left speaker and subwoofer cable (13)

2. Remove the Phillips PM 2.5x5.5 screw that secures the security bracket to the computer (1), and

then remove the bracket from the computer (2).

3. Remove the 3 Phillips PM2.0×3.5 screws (1) that secure the system board to the computer.

60 Chapter 4 Removal and replacement procedures

4. Lift the left side of the system board upward (2), and then lift the system board toward the left and

out of the computer (3).

Reverse this procedure to install the system board.

Component replacement procedures

61

Heat sink

Description Spare part number

Heat sink for use with computer models with a graphics subsystem with discrete graphics 727480-001

Heat sink for use with computer models with a graphics subsystem with UMA graphics 728132-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of

the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature
sensor and is designed to turn on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system power consumption, power
management/battery conservation configurations, battery fast charging, and software requirements.
Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing the fan, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Remove the battery (see

Battery on page 39),

6. Remove the fan (see

Fan on page 55).

7. Remove the card reader board (see

Card reader board on page 54).

8. Remove the system board (see

System board on page 57).

Remove the heat sink:

1. Remove the 4 broadhead Phillips PM2.5×2.5 screws securing the heat sink (1) to the system

board.

CAUTION: These screws must be removed in the sequence that is marked on the heat sink so

that the correct pressure is applied to the processor and other components.

62 Chapter 4 Removal and replacement procedures

2. Remove the heat sink from the system board (2).

3. Note the locations of thermal material over the soldered on processor on the system board (1)

and the bottom of the heat sink that services it (2).

Reverse this procedure to install the heat sink.

CAUTION: These screws must be installed in the sequence that is marked on the heat sink so that the

correct pressure is applied to the processor and other components.

Component replacement procedures

63

Power button board

Description Spare part number

Power button board (includes cable) 727504-001

Before removing the Power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Remove the battery (see

Battery on page 39).

6. Remove the fan (see

Fan on page 55).

7. Remove the card reader board (see

Card reader board on page 54).

8. Remove the system board (see

System board on page 57).

Remove the power button board and cable:

1. Remove the Phillips PM2.5×3.5 screw (1) and the Phillips PM2.5×5.5 screw (2) that secures the

right hinge to the computer.

2. Rotate the hinge upward to gain access to the power button board (3).

64 Chapter 4 Removal and replacement procedures

3. Remove the two Phillips PM2.5×3.5 screws (1) that secure the power button board to the

computer.

4. Remove the power button board (2).

Reverse this procedure to install the power button board.

Component replacement procedures

65

Right speaker

Description Spare part number

Speaker Kit (includes left speaker/subwoofer and right speaker) 727513-001

The computer includes two separate speakers — a speaker on the right side, and a speaker/subwoofer
on the left side. You must remove the system board to remove the right speaker. You do not have to
remove the system board to remove the left speaker/subwoofer. You do have to remove the RJ-45
module cover to remove the left speaker/subwoofer.

Before removing the front speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Remove the battery (see

Battery on page 39),

6. Remove the fan (see

Fan on page 55).

7. Remove the card reader board (see

Card reader board on page 54).

8. Remove the system board (see

System board on page 57).

Remove the speakers:

1. Remove the Phillips PM2.5×3.5 screw (1) and the Phillips PM2.5×5.5 screw (2) that secures the

right hinge to the computer.

66 Chapter 4 Removal and replacement procedures

2. Rotate the hinge upward to gain access to the speaker (3).

3. Remove the Phillips PM2.0×3.5 broadhead screw that secures the right speaker (1).

4. Remove the right speaker from the computer (2).

Reverse this procedure to install the right speaker.

Component replacement procedures

67

Keyboard

For use in country or region: Spare part number: For use in country or region: Spare part number:

Keyboard support bracket 728181-001

Keyboard in black finish (not backlit) for use in the United States 727502-001

Backlit keyboard in black finish:

For use in the United States 727503-001 For use in Japan 727503-291

For use in Latin America 727503-161 For use in Taiwan 727503-AB1

For use in South Korea 727503-AD1 For use in Thailand 727503-281

For use in Canada 727503-DB1

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Remove the battery (see

Battery on page 39),

6. Remove the fan (see

Fan on page 55).

7. Remove the card reader board (see

Card reader board on page 54).

8. Remove the system board (see

System board on page 57).

Remove the keyboard:

68 Chapter 4 Removal and replacement procedures

NOTE: You do not have to remove the display panel to remove the keyboard, but you do have to

rotate the display hinges upward.

1. Remove the 2 Phillips PM2.5×5.5 screws that secure the left display hinge to the computer, and

then rotate the hinge upward (2).

2. Remove the Phillips PM2.5×3.5 screw (1) and the Phillips PM2.5×5.5 screw (2) that secures the

right hinge to the computer.

3. Rotate the hinge upward.

4. Remove the 9 Phillips PM 2.5x3.5 screws (1) that secure the keyboard shield to the computer.

5. Make sure the keyboard cable and keyboard backlight cable fit through the openings in the

keyboard shield (2). Also note their locations when installing the shield.

Component replacement procedures

69

6. Slide the keyboard shield back slightly (3), and then lift it off the computer (4).

7. Lift the keyboard straight up and off the computer.

Reverse this procedure to install the keyboard.

NFC board

Before removing the NFC board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Remove the battery (see

Battery on page 39),

70 Chapter 4 Removal and replacement procedures

6. Remove the fan (see Fan on page 55).

7. Remove the card reader board (see

Card reader board on page 54).

8. Remove the system board (see

System board on page 57).

9. Remove the keyboard (see

Keyboard on page 68).

Remove the NFC board:

1. Disconnect the cable (1) from the NFC board.

NOTE: Note the post (2) built into the computer that the NFC board fits onto.

2. Remove the NFC board (3) from the computer.

Reverse this procedure to install the NFC board.

Component replacement procedures

71

TouchPad module

Description Spare part number

TouchPad (includes cable) 727540-001

Before removing the TouchPad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Remove the battery (see

Battery on page 39),

6. Remove the fan (see

Fan on page 55).

7. Remove the card reader board (see

Card reader board on page 54).

8. Remove the system board (see

System board on page 57).

9. Remove the keyboard (see

Keyboard on page 68).

Remove the TouchPad:

1. Remove the 2 Phillips PM20×30 screws (1) that secure the TouchPad to the computer .

2. Remove the 2 Mylar screw insulators (2).

3. Lift the TouchPad up at an angle (3).

72 Chapter 4 Removal and replacement procedures

4. Remove the TouchPad and cable (4).

Reverse this procedure to install the TouchPad assembly.

Component replacement procedures

73

Display assembly

Description Spare part number

Touchscreen models (35.6-mm (14.0-inch) WLED):

HD BrightView display assembly for use in silver models 727484-001

HD BrightView display assembly for use in red models 727485-001

HD AntiGlare display assembly for use in silver models 727486-001

HD AntiGlare display assembly for use in red models 727487-001

QHD BrightView display assembly for use in silver models 727488-001

QHD BrightView display assembly for use in red models 727489-001

HD BrightView display assembly for Touchscreen computers equipped with WWAN for use in silver
models

727490-001

HD AntiGlare display assembly for Touchscreen computers equipped with WWAN for use in silver
models

727491-001

QHD BrightView display assembly for Touchscreen computers equipped with WWAN for use in
silver models

727492-001

Non-touchscreen models (35.6-mm (14.0-inch)):

HD BrightView display assembly for use in silver models 727493-001

HD BrightView display assembly for use in red models 727494-001

HD AntiGlare display assembly for use in silver models 727495-001

HD AntiGlare display assembly for use in red models 727496-001

QHD BrightView display assembly for use in silver models 727497-001

QHD BrightView display assembly for use in red models 727498-001

HD BrightView display assembly for use in silver models equipped with WWAN models 727499-001

HD AntiGlare display assembly for use in silver models equipped with WWAN models 727500-001

QHD BrightView display assembly for use in silver models equipped with WWAN models 727501-001

Before removing the display panel, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 37).

5. Remove the battery (see

Battery on page 39),

74 Chapter 4 Removal and replacement procedures

6. Remove the fan (see Fan on page 55).

7. Remove the card reader board (see

Card reader board on page 54).

8. Remove the system board (see

System board on page 57).

Remove the display panel:

1. Remove the 3 Phillips PM2.5×5.5 screws from the hinges (2 from the left, 1 from the right hinge)

(1).

2. Remove the Phillips PM2.5×3.5 screw from right hinge (2).

3. Rotate both hinges to the open position (3).

4. Lift the computer up to an angle (4), and then pull the display assembly away from the computer

(5).

5. Remove the 2 screw covers (1) and the 2 Phillips PM2.0×2.5 screws (2) from the bottom corners

of the bezel.

6. Loosen the top edge of the plastic bezel cover (3) from all four sides of the display panel.

Component replacement procedures

75

7. Loosen the left and right side edges of the plastic bezel cover (4), and then loosen the bottom

edge of the plastic bezel cover (5). Remove the plastic bezel cover (6).

NOTE: There is also adhesive that secures the bottom of the bezel to the display.

The display bezel is available using spare part number 727478-001.

8. If you need to remove the display hinges, remove the 5 Phillips PM2.5×3.0 screws (1) that secure

each hinge to the display , and then lift the hinge off the display (2).

The display hinges are available using the following spare part numbers:

●

727483-001: Non-touchscreen

●

728930-001: Touchscreen

●

735102-001: Non-touchscreen with WWAN

76 Chapter 4 Removal and replacement procedures

9. If you need to replace the webcam module, disconnect the webcam cable (1), and then lift to

disengage the adhesive that secures the webcam (2) to the display enclosure.

The webcam module is available using spare part number 725465-001.

10. If you need to remove the raw display panel, remove the 4 Phillips PM2.0×3.0 screws (1) that

secure the panel to the display enclosure, and then rotate the panel upward (2) to gain access to
the display cable connection on the back .

Raw display panels are available using the following spare part numbers:

●

727509-001: HD BrightView

●

727510-001: HD AntiGlare

●

727511-001: QHD BrightView

Component replacement procedures

77

11. Lift the adhesive strip atop the display panel connector on the back of the raw display panel (1),

and then disconnect the display cable. (2). Remove the display panel from the display enclosure

(3).

12. If you need to replace the display/webcam cable, lift the WWAN transceiver (1).

13. Remove the cable from routing clips on the side of the display enclosure (2), and then lift the

cable out of the display enclosure (3).

Display panel cables are available using the following spare part numbers:

●

728929-001: Touchscreen displays

●

740240-001: QHD touchscreen displays

●

727479-001: Non-touchscreen displays

78 Chapter 4 Removal and replacement procedures

14. If you need to replace the WWAN antennas and transceivers, remove the antennas from routing

clips on the side of the display enclosure (1), and then lift the antennas out of the display
enclosure (2). The WWAN antennas and transceivers route to the top of the display enclosure.

Antenna cables are available using the following spare part numbers:

●

727470-001: WLAN only, non-touchscreen displays

●

727471-001: WLAN only, touchscreen displays (models without WWAN)

●

727472-001: WWAN and WLAN, non-touchscreen displays

Component replacement procedures

79

15. If you need to replace the WLAN antennas and transceivers, remove the antennas from routing

clips on the side of the display enclosure (1), and then lift the antennas out of the display
enclosure (2). The WLAN antennas and transceivers route to the bottom of the display enclosure.

Reverse this procedure to install the display panel.

80 Chapter 4 Removal and replacement procedures

5 Setup Utility (BIOS) and System

Diagnostics

Using Setup Utility

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility
includes settings for the types of peripherals installed, the startup sequence of the computer, and the
amount of system and extended memory.

NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer from

operating properly.

Starting Setup Utility

NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only if

USB legacy support is enabled.

To start Setup Utility, follow these steps:

1. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu

message is displayed at the bottom of the screen.

2. Press f10 to enter Setup Utility.

Changing the language of Setup Utility

1. Start Setup Utility.

2. Use the arrow keys to select System Configuration > Language, and then press enter.

3. Use the arrow keys to select a language, and then press enter.

4. When a confirmation prompt with your language selected is displayed, press enter.

5. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving

Changes, and then press enter.

Your change takes effect immediately.

Using Setup Utility

81

Navigating and selecting in Setup Utility

To navigate and select in Setup Utility, follow these steps:

1. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu

message is displayed at the bottom of the screen.

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.

●

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.

●

To close open dialog boxes and return to the main Setup Utility screen, press esc, and then
follow the on-screen instructions.

2. Press f10 to enter Setup Utility.

To exit Setup Utility menus, choose one of the following methods:

●

To exit Setup Utility menus without saving your changes, press the esc key, and then follow the on­screen instructions.

or

Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

●

To save your changes and exit Setup Utility menus, press f10, and then follow the on-screen
instructions.

or

Use the tab key and the arrow keys to select Exit > Exit Saving Changes, and then press

enter.

Your changes go into effect when the computer restarts.

Displaying system information

1. Start Setup Utility.

2. Select the Main menu. System information such as the system time and date, and identification

information about the computer is displayed.

3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit

Discarding Changes, and then press enter.

82 Chapter 5 Setup Utility (BIOS) and System Diagnostics

Restoring factory settings in Setup Utility

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Setup Utility to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu

message is displayed at the bottom of the screen.

2. Press f10 to enter Setup Utility.

3. Use the arrow keys to select Exit > Load Setup Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, press f10, and then follow the on-screen instructions.

or

Use the arrow keys to select Exit > Exit Saving Changes, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory

settings.

Exiting Setup Utility

●

To exit Setup Utility and save your changes from the current session:

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the
arrow keys to select Exit > Exit Saving Changes, and then press enter.

●

To exit Setup Utility without saving your changes from the current session:

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the
arrow keys to select Exit > Exit Discarding Changes, and then press enter.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed
on the computer, you need to know the version of the system BIOS currently installed.

Using Setup Utility

83

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn
+esc (if you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main.

3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select

Exit Discarding Changes, and then press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the AC
adapter. Do not download or install a BIOS update while the computer is running on battery power,
docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, select the HP Support Assistant app.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. If the update is more recent than your BIOS, make a note of the date, name,
or other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

1. From the Start screen, type e, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

84 Chapter 5 Setup Utility (BIOS) and System Diagnostics

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly. The following diagnostic tests are available in System Diagnostics:

●

Start-up test — This test analyzes the main computer components that are required to start the
computer.

●

Run-in test — This test repeats the start-up test and checks for intermittent problems that the start-up
test does notdetect.

●

Hard disk test — This test analyzes the physical condition of the hard drive, and then checks all
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the
data to a good sector.

●

Memory test — This test analyzes the physical condition of the memory modules. If it reports an
error, replace the memory modules immediately.

●

Battery test — This test analyzes the condition of the battery. If the battery fails the test, contact HP
support to report the issue and purchase a replacement battery.

You can also view system information and error logs in the System Diagnostics window.

To start System Diagnostics:

1. Turn on or restart the computer. While the Press the ESC key for Startup Menu message is

displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

Using System Diagnostics

85

6 Specifications

Computer specifications

Metric U.S.

Dimensions

Width 29.16 cm 11.48 in

Depth 2.15 cm 8.46 in

Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in

Weight

With 6-cell battery 1.60 kg 3.53 lb

With 3-cell battery 1.46 kg 3.22 lb

Input power

Operating voltage and current 19.5 V dc @ 3.33 A - 65 W

Temperature

Operating 5C to 35C 41F to 95F

Nonoperating 20C to 60C 4F to 140F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ?15 m to 3,048 m ?50 ft to 10,000 ft

Nonoperating ?15 m to 12,192 m ?50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this

range of temperatures.

86 Chapter 6 Specifications

35.6-mm (14.0-inch) display specifications

Metric U.S.

Dimensions

Height 16.50 cm 6.50 in

Width 25.34 cm 11.60 in

Diagonal 33.66 cm 14.0 in

Number of colors 262,144

Contrast ratio 200:1 (typical)

Brightness 200 nits (typical)

Pixel resolution

Pitch 0.197 mm 0.197 mm

Format 1366 768

Configuration RGB vertical stripe

Backlight LED

Character display 80 25

Total power consumption 2.0 W

Viewing angle 65 horizontal, 50 vertical (typical)

35.6-mm (14.0-inch) display specifications

87

7 Backing up, restoring, and

recovering

Your computer includes tools provided by HP and Windows to help you safeguard your information
andretrieve it if you ever need to. These tools will help you return your computer to a proper working
state or even back to the original factory state, all with simple steps.

This chapter provides information about the following processes:

●

Creating recovery media and backups

●

Restoring and recovering your system

NOTE: This guide describes an overview of backing up, restoring and recovering options. For more

details about the tools provided, see Help and Support. From the Start screen, type h, and then select
Help and Support.

88 Chapter 7 Backing up, restoring, and recovering

Creating recovery media and backups

Recovery after a system failure is only as good as your most recent backup.

1. After you successfully set up the computer, create HP Recovery media. This step creates a backup

of the HP Recovery partition on the computer. The backup can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced.

HP Recovery media you create will provide the following recovery options:

●

System Recovery — Reinstalls the original operating system and the programs that were
installed at the factory.

●

Minimized Image Recovery — Reinstalls the operating system and all hardware-related
drivers and software, but not other software applications.

●

Factory Reset — Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and
the software that was installed at the factory.

See

Creating HP Recovery media on page 89.

2. As you add hardware and software programs, create system restore points. A system restore point

is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
A system restore point contains information that Windows uses, such as registry settings. Windows
creates a system restore point for you automatically during a Windows update and during other
system maintenance (such as a software update, security scanning, or system diagnostics). You
can also manually create a system restore point at any time. For more information and steps for
creating specific system restore points, see Help and Support. From the Start screen, type h, and
then select Help and Support.

3. As you add photos, video, music, and other personal files, create a backup of your personal

information. Windows File History can be set to regularly and automatically back up files from
libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and
they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore
the files that you backed up using File History. Restoring files is also useful if you ever choose to
reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager.

NOTE: File History is not enabled by default, so you must turn it on.

For more information and steps for enabling Windows File History, see Help and Support. From
the Start screen, type h, and then select Help and Support.

Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory, and then configures the settings for the programs. HP

Creating recovery media and backups

89

Recovery media can also be used to customize the system or restore the factory image if you replace
the hard drive.

●

Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and
keep them in a safe place.

●

HP Recovery Manager examines the computer and determines the required storage capacity for
the blank USB flash drive or the number of blank DVD discs that will be required.

●

To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not
use rewritable discs such as CDRW, DVDRW, double-layer DVDRW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or instead you can use a
high-quality blank USB flash drive.

●

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs, or you can obtain recovery discs for your computer from the
HP website. For U.S. support, go to

http://www.hp.com/go/contactHP. For worldwide support,

go to

http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical

drive, it must be connected directly to a USB port on the computer; the drive cannot be connected
to a USB port on an external device, such as a USB hub.

●

Be sure that the computer is connected to AC power before you begin creating the recovery
media.

●

The creation process can take up to an hour or more. Do not interrupt the creation process.

●

If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Recovery Media Creation, and then follow the on-screen instructions.

If you ever need to recover the system, see

Recovering using HP Recovery Manager on page 93.

90 Chapter 7 Backing up, restoring, and recovering

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:

●

If you need to restore your personal files and data, you can use Windows File History to restore
your information from the backups you created. For more information and steps for using File
History, see Help and Support. From the Start screen, type h, and then select Help and
Support.

●

If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or
driver.

From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.

●

If you want to restore the system to a previous state without losing any personal information,
Windows System Restore is an option. System Restore allows you to restore without the
requirements of Windows Refresh or a reinstallation. Windows creates system restore points
automatically during a Windows update and other system maintenance events. Even if you did not
manually create a restore point, you can choose to restore to an automatically created restore
point. For more information and steps for using Windows System Restore, see Help and Support.
From the Start screen, type h, and then select Help and Support.

●

If you want a quick and easy way to recover the system without losing your personal information,
settings, or apps that came preinstalled on your computer or were purchased from the Windows
Store, consider using Windows Refresh. This option does not require backing up data to another
drive. See

Using Windows Refresh for quick and easy recovery on page 92.

●

If you want to reset your computer to its original state, Windows provides an easy way to remove
all personal data, apps, and settings, and reinstall Windows.

For more information, see

Remove everything and reinstall Windows on page 92.

●

If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.
Minimized Image Recovery installs only drivers and hardware-enabling applications. Other
applications included in the image continue to be available for installation through the Drivers and
Applications Reinstall option in HP Recovery Manager.

For more information, see

Recovering using HP Recovery Manager on page 93.

●

If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery partition (select models only) or the HP Recovery
media. For more information, see

Recovering using HP Recovery Manager on page 93.

●

If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to
restore the factory image to the replacement drive. For more information, see

Recovering using HP

Recovery Manager on page 93.

●

If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager
offers the Remove Recovery Partition option.

Restore and recovery

91

For more information, see Removing the HP Recovery partition on page 95.

Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.

IMPORTANT: Refresh removes any traditional applications that were not originally installed on the

system at the factory. Any Windows 8 apps that came preinstalled on your computer or were
purchased from the Windows Store will be saved.

NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a

quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling
traditional applications. From the Start screen, type h, and then select Help and Support.

NOTE: You may be prompted for your permission or password when using Refresh. See Help and

Support for more information. From the Start screen, type h, and then select Help and Support.

To start Refresh:

1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the

charms.

2. Click Settings.

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Under Refresh your PC without affecting your files, select Get started, and then follow

the on-screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The process described in this
section provides a speedy, simple way to return the computer to its original state. This option removes
all personal data, apps, and settings from your computer, and reinstalls Windows.

IMPORTANT: This option does not provide backups of your information. Before using this option,

back up any personal information you wish to retain.

You can initiate this option by using the f11 key or from the Start screen.

To use the f11 key:

1. Press f11 while the computer boots.

or

Press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select Reset your PC, and then follow the on-screen instructions.

92 Chapter 7 Backing up, restoring, and recovering