HP e-diagtools 3.5x User Manual

e-diagtools 3.5x

user’s guide

www.hp.com/desktops/diagtools

hp business pcs

hp e-pc hp brio hp vectra

hp workstations

including: hp visualize hp kayak

hp notebook pcs

hp omnibook hp pavilion

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

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, Acrobat® and Acrobat® Reader™ are trademarks of Adobe Systems

Incorporated.

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, MS®, MS-DOS®, Windows®, and Windows NT® are U.S. registered

trademarks of Microsoft Corporation.

Intel

and Pentium® is a registered trademark of Intel Corporation.

HP France Business Desktop Division 38053 Grenoble Cedex 9 France

Version of 07/2001 for e-Diagtools 3.5x

HP e-Diagtools 3.5x User’s Guide

Who Should Read This Book?

This manual is for anyone who wants to:

•

Diagnose hardware problems on an HP computer

•

Understand the purpose of e-Diagtools

•

Learn how to use e-Diagtools

•

Know what to do when an e-Diagtools test fails

•

Provide their support provider with more information for solving problems quickly and effectively

•

Find out where to get more information and support.

Other e-Diagtools Documentation

Apart from this User’s Guide, the following documentation is also available:

•

HTML Quick Tour Provides a useful online introduction and overview of e-Diagtools. It is available

on the

Diagtools web site

www.hp.com/desktops/diagtools

•

e-Diagtools Administrator’s Guide

Explains to IT or MIS personnel how to configure the HP e-Diagtools diagnostic solution to obtain optimal e-support and remote capabilities. It is available

on your HP

computer’s support web site (refer to

page 6

for web addresses).

•

Virtual Call Assistant User’s Guide

Explains how to install, configure and use the Virtual Call Assistant, an e-Diagtools diagnostic aid that is capable of detecting and recognizing audio error signals from remote computers. It is available

on your HP computer’s support web site (refer to

page 6

for web addresses).

•

HP Utility Partition Whitepaper

Describes the HP Utility Partition, a hard disk partition provided on most HP computers that contains most of the e-Diagtools software. It is available

on the Vectra

support web site

www.hp.com/go/vectrasupport

What is e-Diagtools?

The first step in solving a problem with a computer is diagnosis.

HP’s e-Diagtools helps you diagnose hardware-related problems on a HP computer.

It is a series of tools designed to help you to:

• Distinguish between software and hardware problems

• Diagnose hardware-related problems

• Provide precise information to support providers so that they can solve any problem quickly

and effectively.

e-Diagtools is not a repair tool.

4 English

Overview of e-Diagtools

e-Diagtools has three main components:

❒ The e-Diagtools pre-boot diagnostic capability. This generates an audible set of beeps

that helps diagnose a problem manually or automatically when the computer cannot boot. You can also present the beep error code to your support provider for remote diagnosis and enhanced problem solving. Available on HP Business PCs and Workstations only.

❒ The e-Diagtools core tests, which provide hardware detection, basic and advanced

system tests, and a Support Ticket with a complete record of the test results and the computer’s configuration.

❒ A set of functions to forward the Support Ticket to your authorized support provider

via email, and to retrieve and flash the latest BIOS version for your computer.

What’s New in e-Diagtools Version 3.5x

Version 3.5x of e-Diagtools has these new features:

•

Supports the latest HP computers

•

Incorporates new, more efficient hardware diagnostics tests

•

Has an improved user interface, especially for advanced tests

•

Available in these languages: English, French, German, Italian, Spanish, Portuguese, Simplified Chinese and Japanese

•

Has a context sensitive help system

•

Minimizes the number of reboots (restarts) required

•

For HP Business PCs, provides a new activation from the HP logo screen (using

<F8>

key)

•

Provides step-by-step troubleshooting recommendations if there is a test warning or error

•

Issues a warning message in the basic tests if any main hardware components are missing.

•

Provides more information in the support ticket, such as the history of the computer’s configuration from the first time e-Diagtools was run up to the last time e-Diagtools was run.

Media

This version of HP e-Diagtools is supplied on the following media:

•

The Utility Partition pre-installed on your hard disk — on most new HP computers.

•

The recovery CD supplied with your computer:

• The

HP PC Image Engineer - Image Library and Diagnostics CD-ROM

for e-pc and

Vectra PCs.

• The

Recovery CD

for HP Notebook PCs.

•

The HP Diagtools CD-ROM for Linux HP computer models.

•

The generic HP Diagtools CD-ROM — this CD contains all e-Diagtools versions to cover a wide range of HP e-pc, Vectra, Kayak, Brio, Notebook and Visualize computers. This CD-ROM can be ordered from the Diagtools web site

www.hp.com/desktops/diagtools

e-Features

The “e-features” of e-Diagtools are network functions that enable you to do remote BIOS updates, and send the Support Ticket by email to your support provider.

These e-features can be extended using HP Toptools or HP Instant Support to include remote troubleshooting and diagnosis via your LAN.

NOTE Only the HP Utility Partition version of e-Diagtools 3.5x supports the full range of

e-features. When you run e-Diagtools 3.5x from a CD-ROM you will not be able to update the BIOS.

Compatibility

e-Diagtools version 3.5x can run on the latest models of HP computers.

Other versions of e-Diagtools are available for older HP Business PCs, Notebook PCs and Workstations.

To learn which version of e-Diagtools to use for your HP computer, refer to the HP Support web sites, described on page 6.

Upgrading e-Diagtools on your computer’s Utility Partition

For HP Business PCs

You can download the latest version of the HP Utility Partition version of e-Diagtools from the support web site for your HP Business PC (refer to page 6 for web addresses).

For HP Notebook PCs

You can upgrade the HP Utility Partition version of e-Diagtools using e-Diagtools for Windows, described in chapter 8, “e-Diagtools for Windows“.

6 English

HP Instant Support

For selected HP computers, e-Diagtools can also be run as part of the HP Instant Support framework.

This e-Diagtools capability is not described in this manual. For more information on HP Instant Support, refer to:

www.hp.com/go/instantsupport

More Information and HP Support Web Sites

For more information about e-Diagtools, refer to the e-Diagtools web site:

www.hp.com/desktops/diagtools

For more information about support for your HP computer, including e-Diagtools information, refer to the HP Support web sites:

For more information about HP Customer Care Service and Support, refer to chapter 9, “HP Customer Care Service and Support“.

HP Support www.hp.com/go/support

HP Vectra Support www.hp.com/go/vectrasupport

HP Brio Support www.hp.com/go/briosupport

HP Kayak Support www.hp.com/go/kayaksupport

HP e-pc Support www.hp.com/go/e-pcsupport

HP Workstation Support www.hp.com/workstations/support

HP Notebook Support www.hp.com/go/support

Contents

1 Pre-Boot Diagnostics and BIOS Errors

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Pre-Boot Audio Signal and Beeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

BIOS Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

What to Do if You Get a Pre-boot, BIOS, or e-Diagtools Error . . . . . . . . . . . . . . 14

Calling Your Support Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Troubleshooting the Error Yourself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

e-Diagtools Online Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2 Starting e-Diagtools

Before Starting e-Diagtools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Starting e-Diagtools from the Utility Partition on your Hard Disk . . . . . . . . . . . 19

Option 1: Starting e-Diagtools on new HP Business PCs . . . . . . . . . . . . . . . . . . . . . . . 19

Option 2: Starting e-Diagtools on Other HP Computers

(Including HP Notebook PCs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

If You Are Unable to Start e-Diagtools From the Hard Disk . . . . . . . . . . . . . . . . 23

Starting e-Diagtools from a CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Which CD-ROM to Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

How to Start e-Diagtools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

The e-Diagtools Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Update BIOS (when available) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Update BIOS, Clearing its Settings (when available) . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Run e-Diagtools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Support Ticket (when available) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Select Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

3 Updating the BIOS and Sending the Support Ticket

Overview of e-Diagtools e-Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

HP Business PCs and HP Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

HP Notebook PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Basic to Intermediate Users: Setting Up the e-Features . . . . . . . . . . . . . . . . . . . 31

Contents

8 English

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Step 1: Open the e-Diagtools Networking Parameters Screen. . . . . . . . . . . . . . . . . . . 32

Step 2: Set the BIOS Update Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Step 3: Set the Parameters for Sending the Support Ticket . . . . . . . . . . . . . . . . . . . . 33

Step 4: Save the Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Advanced Users: Setting Up the e-Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Step 1: Open the e-Diagtools Networking Parameters Screen. . . . . . . . . . . . . . . . . . . 34

Step 2: Enter the Basic Network Parameters or Set to DHCP. . . . . . . . . . . . . . . . . . . 35

Step 3: Set the BIOS Update Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Step 4: Set the Parameters for Sending the Support Ticket . . . . . . . . . . . . . . . . . . . . 36

Step 5: Save the Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

HP Toptools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Information About The LAN Configuration Agent . . . . . . . . . . . . . . . . . . . . . . . . 37

Updating the BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

How To Update the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Sending the Support Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

How To Send the Support Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

4 e-Diagtools Hardware Detection

Overview of Hardware Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Hardware Detection Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

If a Component is Not Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

5 e-Diagtools Basic System Test

Overview of the Basic System Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

How to Run the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Test Result: PASSED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Test Result: WARNING or FAILED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Important Recommendation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

What is Tested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

6 Advanced System Tests

Overview of the Advanced System Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

How to Enter the Advanced System Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Contents

How to Run an Advanced System Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Test Result: PASSED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Test Result: WARNING or FAILED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Important Recommendation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

7 The Support Ticket

What is the Support Ticket?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using the Support Ticket Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Accessing the Support Ticket Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Performing Actions in the Support Ticket Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

8 e-Diagtools for Windows

What is e-Diagtools for Windows? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

“e-Diagtools for Windows” Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Support Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

BIOS Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Download and Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Connection Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

9 HP Customer Care Service and Support

Your HP Authorized Reseller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Hewlett-Packard Support and Information Services . . . . . . . . . . . . . . . . . . . . . . 76

HP Customer Care Center Phone Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Contents

10 English

this chapter applies to

hp business pcs

✔✔✔✔

hp workstations

✔✔✔✔

hp notebook pcs

✘✘✘✘

Pre-Boot Diagnostics and BIOS Errors

This chapter describes Pre-boot Diagnostics and BIOS errors, which help you troubleshoot hardware problems when your HP Business PC or HP Workstation cannot boot (start) properly. Pre-boot diagnostics are not provided on all HP Workstations.

It also describes a web-based troubleshooting tool related to pre-boot diagnostics, BIOS EMU errors, and e-Diagtools for HP Business PCs or HP Workstations.

1 Pre-Boot Diagnostics and BIOS Errors

Overview

12 English

Overview

What do you do if your computer does not start properly and you cannot run e-Diagtools to diagnose the problem? The answer is to use e-Diagtools’ pre-boot diagnostic capabilities or BIOS error messages.

If your computer powers on but does not start properly, it attempts to report the error in two ways:

•

It emits a modulated audio signal followed by one or more distinct beeps – this is pre-boot diagnostics

•

It displays an error message on the screen – this is a BIOS error.

Pre-Boot Audio Signal and Beeps

NOTE Pre-boot diagnostics are not provided on all HP Workstations.

The pre-boot audio signal can be used to identify the hardware component that needs troubleshooting or replacement:

•

The modulated audio signal can be interpreted by a support provider equipped with the Virtual Call Assistant. (For more information about the Virtual Call Assistant, refer to the Virtual Call Assistant User’s Guide, available on your HP computer’s support web site – refer to page 6 for web addresses

)

•

The distinct beeps form a beep code that you can interpret using the following table:

Problem Number of beeps

If there is a buzzing sound:

•

If you pushed the power button for more than 5 seconds, this is normal; there is no error

•

The power button may be stuck.

If there is no buzzing sound, the computer has no power. This could mean:

•

Computer is not plugged in

•

Power supply failure

•

System board failure.

Absent or incorrectly connected processor 1

Power supply in protected mode 2

Memory failure 3

Video controller failure 4

PCI device initialization failure 5

Corrupted BIOS 6

BIOS terminal error 7

1 Pre-Boot Diagnostics and BIOS Errors

BIOS Error Messages

If you miss the beep code, press and hold the power button for at least five seconds until the modulated sound is emitted again. This “playback” of the memorized code can also be used to diagnose an intermittent fault on a computer that appears to be working again.

NOTE Avoid disconnecting the computer’s power cord as this will delete some of the

computer’s error diagnostic information encoded in the modulated audio signal.

BIOS Error Messages

Error Message on Screen

If your computer encounters a BIOS error, it will display a BIOS error message on the screen, such as:

Error message 1 of 1: Error code 0103 Keyboard not detected - Keyboard error

Sometimes, recommendations for troubleshooting are also displayed below the error message, or you need to press

<Enter>

to get the recommendations.

The error message and recommendations (if provided) can be used to troubleshoot the problem.

Audio Error Signal

For many errors, some HP computers can also emit the modulated audio signal that corresponds to the displayed error. This can be especially useful when you call your support provider (this feature is described below in “Calling Your Support Provider”). To emit the audio error signal, press

<Enter>

then

<F11>

1 Pre-Boot Diagnostics and BIOS Errors

What to Do if You Get a Pre-boot, BIOS, or e-Diagtools Error

14 English

What to Do if You Get a Pre-boot, BIOS, or e-Diagtools Error

There are two ways to deal with the error. You can call your support provider or troubleshoot the error yourself.

Calling Your Support Provider

A service provider equipped with the Virtual Call Assistant kit can interpret modulated audio error signals to determine the source of the error, whether from pre-boot diagnostics (beep errors), from the BIOS (BIOS error messages), or from e-Diagtools. The audio signal should contain all the necessary information, including computer model and serial number.

To do this, simply call your service provider and, when prompted, play the audio error signal into the telephone handset. To play the audio error signal:

•

For BIOS error messages, press

<Enter>

then

<F11>

•

For pre-boot errors (beep errors), press the computer’s power button for at least five seconds

•

For e-Diagtools errors, press

<F11>

when indicated on the screen.

The support provider can then decode the signal and provide a solution.

For more information about Virtual Call Assistant, refer to the Virtual Call Assistant User’s Guide, available in PDF format on your HP computer’s support web site (refer to page 6 for web addresses).

Troubleshooting the Error Yourself

If you got a pre-boot error, you can count the number of beeps then determine the problem by referring to the table on page 12.

For extensive web-based troubleshooting, use e-Diagtools online troubleshooting, described on page 15.

NOTE Ensure you are using the most recent BIOS version for your computer. This will help to

ensure that you have full BIOS error message reporting.

1 Pre-Boot Diagnostics and BIOS Errors

e-Diagtools Online Troubleshooting

You can use the e-Diagtools web-based troubleshooting tools if your computer has:

•

Pre-boot diagnostic errors (beep errors)

•

BIOS EMU error messages (also called “configuration diagnostics”)

•

e-Diagtools hardware diagnostic errors (described on page 51 and page 60).

These web-based troubleshooting tools can provide valuable support information and help you solve your problem.

The tools are available for HP e-pc, HP Brio, HP Vectra, and HP Kayak computers.

You can access e-Diagtools online troubleshooting by connecting to your computer’s support web site (refer to page 6 for web addresses).

1 Pre-Boot Diagnostics and BIOS Errors

e-Diagtools Online Troubleshooting

16 English

Starting e-Diagtools

This chapter describes how to start and run e-Diagtools from the HP Utility Partition or from a CD-ROM.

this chapter applies to

hp business pcs

✔✔✔✔

hp workstations

✔✔✔✔

hp notebook pcs

✔✔✔✔

2 Starting e-Diagtools

Before Starting e-Diagtools

18 English

Before Starting e-Diagtools

This section applies to HP Business PCs and Workstations. If you have an HP Notebook PC, you can ignore this section.

Before you start e-Diagtools, do the following:

1 Enter the computer’s BIOS Setup program.

•

To enter the Setup program on new HP Business PCs, restart the computer, press

when the logo screen appears, then press F2.

•

To enter the Setup program on other HP computers (including HP Notebook PCs), restart the computer and press

when the HP logo appears.

2 If present, ensure all

Hardware Protection

items in the

Security

menu are set to

Enabled

Unlocked

3 If you are using a CD-ROM to run e-Diagtools, ensure the option to start from the

CD-ROM is enabled and the CD-ROM is configured to be the first device to boot from.

After running e-Diagtools, you can restore the original Setup values on your computer.

2 Starting e-Diagtools

Starting e-Diagtools from the Utility Partition on your Hard Disk

How you start e-Diagtools depends on your HP computer model. Most of the latest HP Business PCs have a new configuration and diagnostics startup menu.

Option 1: Starting e-Diagtools on new HP Business PCs

1 Restart your computer.

2 When the HP logo appears, press

<F8>

to enter the Configuration and Diagnostics

menu.

If you do not have the screen shown below, refer to "Option 2: Starting e-Diagtools on Other HP Computers (Including HP Notebook PCs)", on page 22.

2 Starting e-Diagtools

Starting e-Diagtools from the Utility Partition on your Hard Disk

20 English

3 In the Configuration and Diagnostics menu, use the arrow keys to select HP

Diagnostics and press

<Enter>

. On some computers you can also press

<F10>

to run

e-Diagtools.

If you get an error message after choosing the option to run e-Diagtools, it probably means that the Utility Partition has been disabled. Refer to "If You Are Unable to Start e-Diagtools From the Hard Disk", on page 23.

The actual Configuration and Diagnostics screen may differ between computer models

2 Starting e-Diagtools

Starting e-Diagtools from the Utility Partition on your Hard Disk

4 The e-Diagtools main menu appears. Highlight the desired option and press

<Enter>

This menu is described in more detail on "The e-Diagtools Main Menu", on page 25.

Some menu options are not available on all HP computers

2 Starting e-Diagtools

Starting e-Diagtools from the Utility Partition on your Hard Disk

22 English

Option 2: Starting e-Diagtools on Other HP Computers (Including HP Notebook PCs)

1 Restart your computer.

2 After the initial splash screen with the HP logo, a message is displayed. The exact

message may vary; here are two examples:

Press <F10> to enter HP Utility Partition ... or any other key to proceed

Press <F10> to start diagnostics

Press the <

F10

> key.

If this message does not appear, it probably means that the Utility Partition has been disabled or deleted. Refer to "If You Are Unable to Start e-Diagtools From the Hard Disk", on page 23.

3 The following menu appears: Select the desired option. This menu is described in

more detail in "The e-Diagtools Main Menu", on page 25.

Some menu options are not available on all HP computers

2 Starting e-Diagtools

If You Are Unable to Start e-Diagtools From the Hard Disk

If you are unable to start e-Diagtools from the hard disk, it probably means that the Utility Partition where e-Diagtools is stored has been deleted. Try running e-Diagtools from a CD-ROM instead (refer to "Starting e-Diagtools from a CD-ROM", on page 23).

Starting e-Diagtools from a CD-ROM

When you run e-Diagtools from a CD-ROM you will have all the features available in the hard disk version, with the exception of the BIOS update feature. However, you can always update your computer’s BIOS using other standard methods described on the HP computer’s support web site (refer to page 6 for web addresses).

Which CD-ROM to Use

Different CD-ROMs are provided with each type of HP computer. To know which CD-ROM to use for running e-Diagtools on your computer, refer to the section "Media", on page 5.

How to Start e-Diagtools

To start e-Diagtools from the recovery CD-ROM provided with your computer:

1 Insert the HP CD-ROM in your CD-ROM drive. Restart your computer.

2 For HP Business PCs and Workstations, ensure that the option to start from the

CD-ROM drive is enabled and that the CD-ROM is configured to be the first device to boot from (refer to “Before Starting e-Diagtools” on page 18 for more information).

For HP Notebook PCs, press

<Esc>

during startup and set computer to boot from the

CD-ROM first.

3 e-Diagtools either starts automatically or, depending on the HP CD-ROM used, a

menu appears. In the latter case, select the option to run the hardware diagnostics.

2 Starting e-Diagtools

Starting e-Diagtools from a CD-ROM

24 English

4 In the next screen, select the desired language:

5 The main menu appears. Select the desired option. This menu is described in more

detail on "The e-Diagtools Main Menu", on page 25.

2 Starting e-Diagtools

The e-Diagtools Main Menu

Help

Gives a brief explanation of menu options.

In all e-Diagtools screens where appears, you can get help information by pressing

<F1>

Update BIOS (when available)

Checks for a BIOS update and, if available, installs it on your system. Your system’s BIOS settings are retained.

Refer to "Updating the BIOS", on page 38 to learn how to do this.

For information on how to configure e-Diagtools to update the BIOS, refer to chapter 3.

Update BIOS, Clearing its Settings (when available)

Checks for a BIOS update and, if available, installs it on your system and resets the BIOS settings to their default values. For HP Notebook PCs, the BIOS update must already be present in the utility partition (you can download the latest BIOS into the utility partition using e-Diagtools for Windows, described in chapter 8).

Some menu options are not available on all HP computers

+ 57 hidden pages

HP e-diagtools 3.5x User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual