HP Edgeline EL300 Maintenance And Service Manual
HPE Edgeline EL300 Converged Edge System Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and
requirements for hardware components and software. This guide is for an experienced service technician.
Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: P10817-002b
Published: September 2019
Edition: 3
©
Copyright 2018, 2019 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise
products and services are set forth in the express warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical
or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying.
Consistent with FAR 12211 and 12212, Commercial Computer Software, Computer Software Documentation, and Technical
Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no
control over and is not responsible for information outside the Hewlett Packard Enterprise website.
Acknowledgments
Intel® and Xeon® are trademarks of Intel Corporation in the U.S. and other countries.
Microsoft®, Windows®, and Windows Server® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
microSD is a trademark or a registered trademark of SD-3D in the United States, other countries of both.
Contents
Illustrated parts catalog.........................................................................................................5
Mechanical components.........................................................................................................................................................................................................5
Drive cage cover spare part................................................................................................................................................................................5
Dust cover spare part.............................................................................................................................................................................................6
Bracket spare part....................................................................................................................................................................................................6
DIN rail mounting panel........................................................................................................................................................................................ 6
Wall mounting panel spare part....................................................................................................................................................................... 6
Cable management bracket spare part........................................................................................................................................................6
Heat spreader spare part..................................................................................................................................................................................... 7
System components..................................................................................................................................................................................................................7
SD card spare part....................................................................................................................................................................................................8
9V-36V DC power connector spare part.................................................................................................................................................... 8
Power adapter spare part.................................................................................................................................................................................... 8
WiFi antenna spare part........................................................................................................................................................................................8
LTE antenna spare part........................................................................................................................................................................................ 8
Antenna holder spare part.................................................................................................................................................................................. 8
Intel AC9260 WiFi card spare part.................................................................................................................................................................8
WWAN 4G/LTE card spare part.......................................................................................................................................................................8
M.2 device spare part............................................................................................................................................................................................. 9
Customer self repair............................................................................................................. 10
Removal and replacement procedures..............................................................................19
Required tools........................................................................................................................................................................................................................... 19
Safety considerations............................................................................................................................................................................................................19
Preventing electrostatic discharge..............................................................................................................................................................19
Symbols on equipment.......................................................................................................................................................................................19
Preparing to remove or replace components......................................................................................................................................................... 20
Powering down the system..............................................................................................................................................................................20
Dismounting the system....................................................................................................................................................................................20
Dismount the system from a wall mount panel..................................................................................................................21
Dismount the system from a rail mount panel....................................................................................................................21
Removing the security cover...........................................................................................................................................................................22
Removing the drive cage...................................................................................................................................................................................23
Removing and replacing the dust covers..................................................................................................................................................................24
Removing and replacing the power adapter...........................................................................................................................................................25
Removing and replacing the 9V-36V DC connector.......................................................................................................................................... 26
Removing and replacing the antenna holders........................................................................................................................................................26
Removing and replacing the antennas....................................................................................................................................................................... 27
Removing and replacing the LTE antenna............................................................................................................................................. 27
Removing and replacing the WiFi antenna.............................................................................................................................................29
Removing and replacing the cable management bracket............................................................................................................................... 30
Removing and replacing the brackets.........................................................................................................................................................................31
Removing and replacing the base only bracket...................................................................................................................................31
Removing and replacing the standard bracket....................................................................................................................................32
Removing and replacing the wall mount panel......................................................................................................................................................33
Removing and replacing the rail mounting panel................................................................................................................................................ 33
Removing and replacing the heat spreader.............................................................................................................................................................35
3
Removing the drive cage cover.......................................................................................................................................................................................36
Removing and replacing the M.2 device....................................................................................................................................................................37
Removing and replacing the SD card.......................................................................................................................................................................... 38
Removing and replacing the LTE card....................................................................................................................................................................... 39
Removing and replacing the WiFi card.......................................................................................................................................................................40
Troubleshooting....................................................................................................................42
HPE Edgeline Troubleshooting Guide........................................................................................................................................................................ 42
Component identification....................................................................................................43
HPE Edgeline EL300 Converged Edge System configurations...................................................................................................................43
Front panel component........................................................................................................................................................................................................43
Rear panel components.......................................................................................................................................................................................................43
No daughter card configuration....................................................................................................................................................................44
4 ports 1GBE Ethernet with TSN support daughter card configuration.............................................................................. 45
2 ports RS232/422/485 opto isolated daughter card configuration.....................................................................................46
2 ports CAN Bus A/B/FD 20 opto isolated daughter card configuration........................................................................... 47
8 Bits Configurable GPIO daughter card configuration.................................................................................................................. 48
Rear panel LEDs.......................................................................................................................................................................................................................49
Antenna connector locations............................................................................................................................................................................................50
Specifications.........................................................................................................................51
Product QuickSpecs...............................................................................................................................................................................................................51
Environmental specifications .......................................................................................................................................................................................... 51
Mechanical specifications................................................................................................................................................................................................... 51
Power supply specifications..............................................................................................................................................................................................51
Power consumption specifications.............................................................................................................................................................. 52
Battery specifications............................................................................................................................................................................................................52
Websites................................................................................................................................. 53
Support and other resources.............................................................................................. 54
Optional service........................................................................................................................................................................................................................54
Accessing Hewlett Packard Enterprise Support................................................................................................................................................... 54
Accessing updates..................................................................................................................................................................................................................55
Customer self repair...............................................................................................................................................................................................................55
Acronyms and abbreviations..............................................................................................56
Documentation feedback.....................................................................................................57
4
Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts
information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer).
Item Description
1 Heat spreader spare part on page 7
2 Bracket spare part on page 6
3 Drive cage cover spare part on page 5
4 Dust cover spare part on page 6
5 Cable management bracket spare part on page 6
6 DIN rail mounting panel on page 6
7 Wall mounting panel spare part on page 6
*Not shown
For more information, see Removal and replacement procedures on page 19.
Drive cage cover spare part
Customer self repair on page 10: Mandatory
Illustrated parts catalog 5
Description Spare part number
Drive cage cover P10743-001
Dust cover spare part
Customer self repair on page 10: Mandatory
Description Spare part number
Dust cover kit
• RJ-45 port cover
• USB 20 port cover
• USB 30 port cover
• Audio ports cover
• HPMI port cover
• Display port cover
• Serial port cover
Bracket spare part
Customer self repair on page 10: Mandatory
Description Spare part number
Base only bracket P10403-001
Standard bracket* P10420-001
*Not shown
P10413-001
DIN rail mounting panel
Customer self repair on page 10: Mandatory
Description Spare part number
DIN rail mounting panel P10404-001
Wall mounting panel spare part
Customer self repair on page 10: Mandatory
Description Spare part number
Wall mounting panel P10405-001
Cable management bracket spare part
Customer self repair on page 10: Mandatory
6 Illustrated parts catalog
Description Spare part number
Cable management bracket P10421-001
Heat spreader spare part
Customer self repair on page 10: Mandatory
Description Spare part number
Heat spreader P10744-001
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts
information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer).
Item Description
1 LTE antenna spare part on page 8
2 9V-36V DC power connector spare part on page 8
3 Power adapter spare part on page 8
4 SD card spare part on page 8
5 WiFi antenna spare part on page 8
6 Antenna holder spare part on page 8
7 Intel AC9260 WiFi card spare part on page 8*
8 WWAN 4G/LTE card spare part on page 8*
9 M.2 device spare part on page 9*
*Not shown
For more information, see Removal and replacement procedures on page 19.
Illustrated parts catalog 7
SD card spare part
Customer self repair on page 10: Mandatory
Description Spare part number
8GB WT 30 SD card P10741-001
9V-36V DC power connector spare part
Customer self repair on page 10: Mandatory
Description Spare part number
9V-36V DC power connector P10410-001
Power adapter spare part
Customer self repair on page 10: Mandatory
Description Spare part number
Power adapter spare part P10412-001
WiFi antenna spare part
Customer self repair on page 10: Mandatory
Description Spare part number
Intel WiFi antenna P10422-001
LTE antenna spare part
Customer self repair on page 10: Mandatory
Description Spare part number
4G/LTE antenna P10425-001
Antenna holder spare part
Customer self repair on page 10: Mandatory
Description Spare part number
Antenna holders P10423-001
Intel AC9260 WiFi card spare part
Customer self repair on page 10: Optional
Description Spare part number
Intel AC9260 WiFi card P10439-001
WWAN 4G/LTE card spare part
Customer self repair on page 10: Optional
8 Illustrated parts catalog
Description Spare part number
WWAN 4G/LTE card P10424-001
M.2 device spare part
Customer self repair on page 10: Optional
Description Spare part number
HPE Edgeline VPU module with Intel® Movidius® Myriad X P10163-001
Illustrated parts catalog 9
Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard
Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished
by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement. There are two
categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these
parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges,
depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer
warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified
as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or fourhour delivery may be oered at an additional charge where geography permits. If assistance is required, you can call the
Hewlett Packard Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard Enterprise
specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard
Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the defective
part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part
must be returned with the associated documentation in the provided shipping material. Failure to return the defective part
may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self repair, Hewlett Packard
Enterprise will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the North
American program, go to the Hewlett Packard Enterprise CSR website
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only
warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le
client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de
diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
eectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces
CSR :
• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard
Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour
permettre au client d'eectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
10 Customer self repair
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'eectuer lui-même
la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit
eectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si
votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous
sera facturée. Pour toute assistance, appelez le Centre d’assistance Hewlett Packard Enterprise pour qu’un technicien vous
aide au téléphone Dans les documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5)
jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce
défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une
pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de
courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pour
plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de
rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à Hewlett Packard
Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti Hewlett
Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR,
Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o un centro di servizi o di assistenza Hewlett
Packard Enterprise) identifica il guasto come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà
direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:
• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne aida la riparazione ad
Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il servizio.
• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per
questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare
la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali
parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo
seguente. La consegna nel giorno stesso o entro quattro ore è oerta con un supplemento di costo solo in alcune zone. In caso
di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise.
Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei
component. Qualora sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett
Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso
deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del
componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso di riparazione da
parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/
utilizzare.
vettore da
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per il
programma in Nord America fare riferimento
al sito Web.
Customer self repair 11
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di
garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Se
il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera
per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und
höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein Hewlett
Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden
kann, sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:
• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser
Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service
berechnet.
• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair
ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch
des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten
Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte
Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe
benötigen, können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon
helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie
entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das
defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in
der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der
Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann
Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett
Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem
Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard Enterprise
Website unter.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice
ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise
Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von
Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar
(Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los proveedores o
socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un
12 Customer self repair
componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los
componentes CSR se clasifican en dos categorías:
• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise
que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de
obra de dicho servicio.
• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están diseñados
para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su
sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al
producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el
usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de
servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente
día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste
adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá
ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard
Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en
los que sea necesario devolver algún componente a Hewlett Packard Enterprise, deberá hacerlo en el periodo de tiempo
especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la
documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard
Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que
se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise, póngase
en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de
Hewlett Packard Enterprise CSR.
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes.
Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los componentes de
repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario
(CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de
los gastos de desplazamiento y de mano de obra de dicho servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot
een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen
worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett Packard Enterprise
Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett
Packard Enterprise dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie
door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor
extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
Customer self repair 13
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband
met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag.
Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de
locatie. Indien assistentie is gewenst, belt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning
van een technicus te ontvangen. Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel
of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett
Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf
(5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met de bijbehorende documentatie
worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett
Packard Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett
Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard
Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett
Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat. Volgens de
bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos vervangende onderdelen ter
beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise verzoekt
deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de
diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas
categorias de peças CSR:
• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua
essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo
cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças
estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as
condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se
precisar de auxílio, entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o
ajude por telefone. A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça
com defeito deve ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça
com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard Enterprise
dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito deve ser enviada com a
documentação correspondente no material de transporte fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá
cobrar a reposição. Para as peças de reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de
transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato
com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise.
14 Customer self repair
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os termos
do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma
taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard Enterprise substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 15
16 Customer self repair
Customer self repair 17
18 Customer self repair
Loading...