HP Edgeline EL20 User Manual

HPE IoT Gateway GL20 (Formerly HPE EL20 Intelligent Gateway) User Guide

Abstract

This document is for the person who installs, administers, and troubleshoots servers and
storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with hazardous energy
levels.

Part Number: 863926-004
Published: August 2017
Edition: 4

©

Copyright 2016, 2017 Hewlett Packard Enterprise Development LP

Notices

The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.

Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.

Acknowledgments

Intel®, Itanium®, Pentium®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation in
the United States and other countries.

Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.

Linux™ is the registered trademark of Linus Torvalds in the U.S. and other countries.

SD™ and microSD™ are trademarks or registered trademarks of SD-3C in the United States, other
countries or both.

NVIDIA™ is a trademark of NVIDIA Corporation in the U.S. and other countries.

In mid 2017, Hewlett Packard Enterprise decided to re-brand the HPE EL20 Intelligent Gateway to the
following:

HPE IoT Gateway GL20

Some documentation and, labeling, or both might reference the following while HPE evaluates the re­brand of the HPE IoT Gateway product line:

• Edgeline EL20

• Edgeline

• EL20

Contents

Component identification.......................................................................6

Operations............................................................................................. 10

Front panel components............................................................................................................... 6

Front panel LEDs and buttons...................................................................................................... 6

Rear panel components................................................................................................................7

Expansion board components...................................................................................................... 8

Antenna connector locations.........................................................................................................8

Digital I/O connector pin assignments.......................................................................................... 9

Install the power supply.............................................................................................................. 10

Power up the gateway................................................................................................................ 10

Power down the gateway............................................................................................................10

Install the antennas.....................................................................................................................10

Install the WiFi or LTE antenna........................................................................................ 10

Install the WiFi and LTE combo antennas........................................................................ 11

Mount the gateway......................................................................................................................11

Dismount the gateway................................................................................................................ 12

Remove the bottom access panel...............................................................................................13

Remove the drive tray.................................................................................................................14

Setup...................................................................................................... 15

Optional services.........................................................................................................................15

Optimum environment.................................................................................................................15

Temperature requirements...............................................................................................15

Power requirements......................................................................................................... 16

Installing hardware options ........................................................................................................ 16

Installing the operating system................................................................................................... 16

Installing OS using a USB key......................................................................................... 16

Create an ISO-imaged USB key........................................................................... 16

Install OS using the imaged USB.......................................................................... 19

Installing OS using local media........................................................................................ 22

Registering the product...............................................................................................................22

Hardware options installation..............................................................23

Installing the 3G/LTE module......................................................................................................23

Installing the half-length WiFi/WLAN module..............................................................................24

Installing the full-length WiFi/WLAN module...............................................................................26

Software and configuration utilities.................................................... 28

Product QuickSpecs................................................................................................................... 28

Supported operating systems and drivers matrix .......................................................................28

System BIOS...............................................................................................................................28

Updating the system BIOS...............................................................................................28

Using the system BIOS to configure gateway and troubleshoot issues ..........................34

Accessing the system BIOS.............................................................................................35

Contents 3

Setting up the system BIOS............................................................................................. 35

BIOS menu components....................................................................................... 35

Navigating and modifying menu options............................................................... 35

Main tab............................................................................................................................36

Setting the System Date and System Time...........................................................36

Advanced tab................................................................................................................... 36

PCI Subsystem Settings........................................................................................37

ACPI Settings........................................................................................................ 38

S5 RTC Wake Settings..........................................................................................38

CPU Configuration.................................................................................................38

SATA Configuration............................................................................................... 38

Intel(R) Rapid Start Technology............................................................................ 39

PCH-FW Configuration..........................................................................................39

USB Configuration.................................................................................................39

Embedded Controller Configuration...................................................................... 39

IT8768 Super IO Configuration............................................................................. 39

Serial Port Console Redirection............................................................................ 39

Network Stack....................................................................................................... 40

Intel (R) Ethernet Connection................................................................................40

Chipset tab....................................................................................................................... 40

PCH-IO Configuration............................................................................................40

System Agent (SA) Configuration......................................................................... 41

Boot tab............................................................................................................................41

CSM parameters................................................................................................... 42

Security tab...................................................................................................................... 42

Secure Boot...........................................................................................................43

Save & Exit tab.................................................................................................................43

Troubleshooting.................................................................................... 45

Troubleshooting resources..........................................................................................................45

Battery....................................................................................................46

Battery specifications.................................................................................................................. 46

Warranty and regulatory information..................................................47

Warranty information...................................................................................................................47

Regulatory information................................................................................................................47

Belarus Kazakhstan Russia marking.......................................................................................... 47

Turkey RoHS material content declaration................................................................................. 48

Ukraine RoHS material content declaration................................................................................49

Japanese certification mark for 3G module................................................................................ 49

Federal Communications Commission notice for Class A equipment........................................ 49

European Union (CE) compliance.............................................................................................. 49

Specifications........................................................................................51

Product QuickSpecs................................................................................................................... 51

Environmental specifications ..................................................................................................... 51

Mechanical specifications........................................................................................................... 51

Power supply specifications........................................................................................................51

Power consumption specifications..............................................................................................52

4 Contents

Websites................................................................................................ 53

Support and other resources...............................................................54

Accessing Hewlett Packard Enterprise Support......................................................................... 54

Accessing updates......................................................................................................................54

Customer self repair....................................................................................................................55

Remote support.......................................................................................................................... 55

Acronyms and abbreviations...............................................................56

Documentation feedback..................................................................... 58

Contents 5

Component identification

HDMI

VGA

LAN1 LAN2

PWR

Optional I/O 1 Optional I/O 2

SSD

SSD

1

7

2 3 4 5 6

HDMI

VGA

LAN1 LAN2

PWR

Optional I/O 1 Optional I/O 2

SSD

SSD

1 2 3 4

Front panel components

Item Description

1 USB 2.0 connectors (2)

2 HDMI connector

3 Drive bay

4 VGA connector

5 LAN connectors (2)

6 Optional I/O serial connectors (RS-232 or RS-422/485) (2)

7 USB 3.0 connectors (2)

Front panel LEDs and buttons

6 Component identification

Item Description Status

PE

POE1 POE2 POE3

ANT ANT

System

ANT

POE4

PIN 0-5 DI
PIN 6-7

DO

PIN 8-9

GND

1 2 3 3 4 5 6 7 8 9

V

+V-

1 2 3 4 5 6

1 Reset button Press to reset the system

1

2 Drive LED

3 Power LED

4 Power On/Off button

1

The reset button is indented and you might need a tool such as a pin to press it.

Rear panel components

• Solid or flashing white = Drive active

• Off = Drive not active

• Solid green = System on

• Off = System off

• Solid white = System on

• Off = System off

Item Description

1 DC input connector

2 LAN connectors (10/100 Mbps) with PoE capability (4)

3 Digital I/O connector

4 Mic

5 Line in

6 Line out

Rear panel components 7

Expansion board components

2

3

1

PE

POE1 POE2 POE3

ANT ANT

System

ANT

POE4

PIN 0-5 DI
PIN 6-7

DO

PIN 8-9

GND

1 2 3 3 4 5 6 7 8 9

V

+V-

HDMI

VGA

LAN1 LAN2

PWR

Optional I/O 1 Optional I/O 2

SSD

SSD

1 2

12

Item Description

1 SIM card holders

2 3G module slots

3 WiFi/WLAN module slots

Antenna connector locations

Item Decription

1 WiFi/WLAN antenna

2 3G/LTE antenna

8 Expansion board components

Digital I/O connector pin assignments

0 1 2 3 4 5 6 7 8 9

DI DO GND

Pin Assignment

0 to 5 Digital input

6 and 7 Digital output

8 and 9 Ground

Digital I/O connector pin assignments 9

Operations

Install the power supply

Procedure

1. Connect the power cord to the power connector at the rear of the gateway.

2. Power up the gateway.

Power up the gateway

If the gateway is connected to a power source, it powers up automatically. It needs to be powered up only
after a manual shutdown.

To power up the gateway, press the Power On/Standby button twice.

Power down the gateway

Before powering down the gateway for any upgrade or maintenance procedures, you must back up
critical gateway data and programs.

Use one of the following methods to power down the gateway:

• Press and release the Power On/Standby button.

This method initiates a controlled shutdown of applications and the OS before the gateway enters
standby mode.

• Press and hold the Power On/Standby button for more than 4 seconds to force the gateway to power
down.

This method forces the gateway to power down without properly exiting applications and the OS. If an
application stops responding, you can use this method to force a shutdown.

Before proceeding, you must ensure that the gateway is in standby mode by verifying that the system
power LED is off.

Install the antennas

Depending on the type of antenna installed, perform one of the following procedures:

• Install the WiFi or LTE antenna on page 10

• Install the WiFi and LTE combo antennas on page 11

Install the WiFi or LTE antenna

Procedure

1. Power down the gateway on page 10.

2. Dismount the gateway on page 12.

3. Locate the correct antenna.

4. Install the antenna.

10 Operations

5. Mount the gateway on page 11.

6. Power up the gateway on page 10.

Install the WiFi and LTE combo antennas

You can connect WiFi antenna cables only, LTE antenna cables only, or the WiFi and LTE antenna cables
together.

Procedure

1. Power down the gateway on page 10.

2. Dismount the gateway on page 12.

3. Locate the correct port for installing the antenna cables.

For antenna connector locations, see Antenna connector locations on page 8.

4. Install the antenna cable.

5. Mount the gateway on page 11.

6. Power up the gateway on page 10.

Mount the gateway

Procedure

1. Install the wall-mount bracket on the gateway with the four Torx head screws.

2. Install the wall-mount bracket to the wall with the four Torx head screws.

Install the WiFi and LTE combo antennas 11

1

2

2

2

2

3

Dismount the gateway

Procedure

1. Remove the four Torx head screws securing the wall-mount bracket to the wall.

2. Remove the four Torx head screws securing the wall-mount bracket to the gateway, and then remove

the brackets.

3. Remove the wall-mount bracket from the gateway.

12 Dismount the gateway

1

2

2

2

3

Remove the bottom access panel

Using a T-10 Torx head screwdriver, remove the six Torx head screws securing the access panel to the
bottom of the gateway.

Remove the bottom access panel 13

1

1

1

2

1

1

1

Remove the drive tray

1

1

2

Procedure

1. Locate the drive tray on the side of the gateway.

2. Loosen the two thumbscrews securing the drive tray to the gateway, and then remove the drive tray.

14 Remove the drive tray

Setup

IMPORTANT:

The HPE Synergy Gen10 compute module installation involves a minimum upgrade requirement for
component compatibility purposes. To ensure proper system functionality, you must update your
system to Release Set Version 3.00.20170707 (or later) before installing and operating your
compute module. Go to http://www.hpe.com/downloads/synergy and see the HPE Synergy

Firmware Update Overview guide at http://www.hpe.com/info/synergy-firmware-update-
overview-en for specific details on updating compute module components.

Optional services

Hewlett Packard Enterprise offers the HPE Foundation Care Next Business Day Exchange Service for
this product.

HPE Foundation Care Next Business Day Exchange Service provides a replacement product or part
delivered free of freight charges to your location the next business day after a call is opened and provides
support 24 hours per day, Monday through Sunday.

Hardware exchange offers a reliable and fast parts exchange service for eligible Hewlett Packard
Enterprise products. Specifically targeted at products that can easily be shipped and on which you can
easily restore data from backup files, HPE Foundation Care Next Business Day Exchange is a cost­efficient and convenient alternative to onsite support.

Replacement products or parts are new or equivalent to new in performance.

In addition, HPE Foundation Care Next Business Day Exchange provides electronic access to related
product and support information, enabling any member of your IT staff to locate commercially available
essential information.

For more information on HPE Foundation Care Next Business Day Exchange Service, see the

Packard Enterprise website.

Optimum environment

When installing the gateway, select a location that meets the environmental standards.

• Temperature requirements

• Power requirements

Temperature requirements

To ensure continued safe and reliable equipment operation, install or position the gateway in a well­ventilated, climate-controlled environment.

Configuration Temperature

System with no modules installed Operating temperature of up to 60°C (140°F)

WiFi option without extended ambient temperature
support

Hewlett

0°C to 45°C (32°F to 113°F)

WiFi option with extended ambient temperature support -20°C to 60°C (-4°F to 140°F)

3G option -20°C to 45°C (-4°F to 113°F)

Setup 15

Power requirements

Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, see the product rating label or the user documentation supplied with that option.

For more information on power requirements, see "Power supply specifications."

Installing hardware options

Install any hardware options before initializing the gateway. For options installation information, see the
option documentation. For gateway-specific information, see "Hardware options installation."

Installing the operating system

The HPE IoT Gateway GL20s are standard, Intel-based PC server systems. However, the gateway does
not include a CD or DVD-ROM device for installing the OS. To install a
the gateway, you can use one of the following methods:

• Installing using a USB key with an ISO image

•

Installing using local media

• Installing using PXE boot via network

supported operating system in

Installing OS using a USB key

To install an OS using a USB key, you must perform the following procedures:

• Create an ISO-imaged USB key

• Install the OS using the imaged USB key

Create an ISO-imaged USB key

Procedure

1. On a separate workstation, download the RUFUS utility.

2. Download the portable option of the RUFUS utility.

3. Run the RUFUS utility.

16 Power requirements

4. Insert a USB drive into the workstation.

The RUFUS utility will automatically detect the USB drive and display the drive details.

Setup 17

5. Select ISO image from the Create a bootable disk using drop-down.

6. Click the disk icon, and select the ISO image of the required OS.

7. Confirm that Standard Windows installation is selected.

18 Setup

8. Click the Start button to begin the USB key imaging process.

It will take approximately 15 minutes for the imaging process to complete.

9. Click the Close button to close the RUFUS utility.

10. Safely remove the imaged USB key from the workstation.

Install OS using the imaged USB

Prerequisites

The gateway should be powered off before starting this procedure.

Procedure

1. Insert the USB key into the gateway.

2. Power up the gateway.

3. Access the System BIOS settings.

4. Navigate to the Boot tab.

For information on navigating the BIOS menu, see Navigating and modifying menu options.

5. Select Hard Drive BBS Priorities.

Install OS using the imaged USB 19

6. Select Boot Option #1 under Boot Option Priorities.

A menu for selecting the Boot Option #1 is displayed.

7. Select the USB key as Boot Option #1.

20 Setup

8. Press the Escape key.

9. Navigate to the Save & Exit tab.

10. Select Boot Override.

11. Select the USB key option.

Setup 21

12. Press Enter.

13. Follow the OS installation prompts to complete the OS installation on the device.

Wait for the OS installation to complete.

14. Remove the USB key from the gateway.

The OS installation from the USB key is complete. The gateway boots from the new HDD at reboot.

Installing OS using local media

You can use local media such as a USB CD, DVD, or disk drive with installation media to install the OS.

To install the OS, access the System BIOS settings.

The last BIOS screen will enable you to select your installation media, temporarily overriding the default
boot order.

Registering the product

To experience quicker service and more efficient support, register the product at the Hewlett Packard
Enterprise Product Registration website.

22 Installing OS using local media

Hardware options installation

WAN

WAN

Installing the 3G/LTE module

Procedure

1. Power down the gateway on page 10.

2. Dismount the gateway on page 12.

CAUTION:

DO NOT remove the top access panel under any circumstance. Removing the top access panel
can harm the heatsink or void the warranty to the equipment.

3. Remove the bottom access panel on page 13.

NOTE:

The 3G/LTE module can be installed in either of the two PCI slots. If there is only one 3G/LTE
module installed, Hewlett Packard Enterprise recommends installing in the slot on the right.

NOTE:

If you are installing a module that requires USB routing, install the module in the full-height PCIe
slot. The half-height PCIe slot on the system board does not support USB signal.

4. Using a T-10 Torx screwdriver, install the module with the two screws.

5. Connect the two WAN antenna cables to the antenna connectors on the 3G/LTE module.

Hardware options installation 23

WAN

WAN

6. Install the bottom access panel.

7. Mount the gateway on page 11.

8. Power up the gateway on page 10.

Installing the half-length WiFi/WLAN module

You will need a half-length WiFi module adapter provided with the WiFi option kit to install this option.

Procedure

1. Power down the gateway on page 10.

2. Dismount the gateway on page 12.

CAUTION:

DO NOT remove the top access panel under any circumstance. Removing the top access
panel can harm the heatsink or void the warranty to the equipment.

3. Remove the bottom access panel on page 13.

4. Remove the drive tray on page 14.

5. Install the WiFi module adapter using the two holes of the half-length WiFi module.

24 Installing the half-length WiFi/WLAN module

1

1

2

6. Insert the WiFi module connector into the full-length WiFi module slot.

WLAN

WLAN

7. Using a T-10 Torx screwdriver, install the half-length WiFi module and adapter assembly with the two

screws.

8. Connect the two WLAN antenna cables to the antenna connectors on the half-length WiFi module.

Hardware options installation 25

WiFi

WiFi

9. Install the bottom access panel.

WLAN

WLAN

10. Mount the gateway on page 11.

11. Power up the gateway on page 10.

Installing the full-length WiFi/WLAN module

Procedure

1. Power down the gateway on page 10.

2. Dismount the gateway on page 12.

CAUTION:

DO NOT remove the top access panel under any circumstance. Removing the top access panel
can harm the heatsink or void the warranty to the equipment.

3. Remove the bottom access panel on page 13.

4. Remove the drive tray on page 14.

5. Using a T-10 Torx screwdriver, install the full-length WiFi module with the two screws.

26 Installing the full-length WiFi/WLAN module

6. Connect the two WLAN antenna cables to the antenna connectors on the full-length WiFi module.

WLAN

WLAN

7. Install the bottom access panel.

8. Mount the gateway on page 11.

9. Power up the gateway on page 10.

Hardware options installation 27

Software and configuration utilities

Product QuickSpecs

For more information about product features, specifications, options, configurations, and compatibility, see
the product QuickSpecs on the Hewlett Packard Enterprise website (

Supported operating systems and drivers matrix

Operating system support

For more information on Hewlett Packard Enterprise Certified and Supported systems for the operating
systems available for your system, see the Hewlett Packard Enterprise OS support website:

http://www.hpe.com/info/ossupport

ROM, BIOS, and driver support

For more information on Hewlett Packard Enterprise Certified and Supported systems for the latest
software ROM, BIOS, and drivers available for your system, see the Hewlett Packard Enterprise Support
Center website:

http://www.hpe.com/support/hpesc

http://www.hpe.com/info/qs).

System BIOS

Updating the system BIOS

You can download the latest system BIOS, whenever updates are available, from the Hewlett Packard
Enterprise Support Center website (http://www.hpe.com/info/ossupport).

For more information on product entitlement, and accessing product updates, see Accessing updates
on page 54.

Prerequisites

• You need an empty USB drive that is FAT32 formatted for saving the utility and bin files for updating
the system BIOS.

• Product entitlement is required to perform updates.

Procedure

1. Go to the Hewlett Packard Enterprise Support Center website.

2. Download the afuefix64.efi utility and <xxxxx> BIOS bin files to the USB drive.

3. Remove the USB drive and connect it to the system.

4. Power up the gateway on page 10.

5. Access the system BIOS (Accessing the system BIOS on page 35).

6. Locate the BIOS version.

If the Build Date is 12/16/2015, the BIOS must be updated.

28 Software and configuration utilities

7. Identify the current Management Engine version by using Advanced —> PCH-FW Configuration.

The old Management Engine Firmware version is 9.5.13.1706 and the updated version is

9.5.61.3012.

Software and configuration utilities 29

Alternatively, press the Ctrl+P keys while the device boots to identify the ME FW version.

8. Modify the following settings in the BIOS:

a. Set ME FW Image Re-Flash to [Enabled] by using Advanced—>PCH-FW Configuration—

>Firmware Update Configuration.

b. Set UEFI: Built-in EFI Shell as Boot Option #1.

30 Software and configuration utilities

9. Select Save Changes and Exit.

The settings changes made so far will take effect only if you save and exit.

The system will now boot to the Shell. The following is a sample screen:

If your screen looks different from the sample screen provided, reset the UEFI: Built-in EFI Shell to
Boot Option #1.

10. Identify the USB drive.

Software and configuration utilities 31

The following is a sample screen with fs1 as the USB drive.

11. Initiate the BIOS update:

a. To select the USB drive, enter the fs1: command.
b. To ensure that both the utility and bin files are visible, enter the dir command.

c. To initiate the update, enter the AfuEfix64.efi XXXX.bin /P /B /N /X /ME command.

In the following sample screen, the command is: AfuEfix64.efi
L510K112.BIN /P /B /N /X /ME

You will see a screen similar to the following while the update is in progress:

32 Software and configuration utilities

After the update, one of the following screens appear:

• An error screen showing that the BIOS does not support ME Entire Firmware update. The
following is a sample screen:

Software and configuration utilities 33

To fix this error, repeat the steps from accessing the BIOS to save changes and exit, and then
run the update again.

• A screen showing that the BIOS update was successful. The following is a sample screen:

12. Power down the gateway on page 10 for the changes to take effect.

All BIOS options are restored to the default values and the Management Engine password is set back to
the default password.

The Build Date now appears updated to 06/13/2017 on the BIOS Main tab. The ME FW version is now

9.5.61.3012.

Using the system BIOS to configure gateway and troubleshoot issues

The gateway can be set up and configured through the system BIOS. The system BIOS also has options
for restoring default configurations and resetting the system. The setup information is stored in the
battery-backed CMOS, therefore it retains the setup information even when the power is turned off.

34 Using the system BIOS to configure gateway and troubleshoot issues

For more information, see "Setting up the system BIOS."

Accessing the system BIOS

Procedure

1. Connect KVM to the gateway.

2. Power up the gateway.

3. Press the Delete key or the F2 key.

The BIOS Main tab is displayed.

Setting up the system BIOS

BIOS menu components

The BIOS menu has the following frames:

• Left frame—Displays the sub menu. Only the sub-menu options in blue can be modified. When an
option is selected in the left frame, it is highlighted in white.

• Top right frame—Displays information about the sub-menu option selected.

• Bottom right frame—Displays the keys to use to make changes to the selected sub menu.

Navigating and modifying menu options

Procedure

1. Access the system BIOS.

2. Press the right arrow key to navigate to the tab to modify.

3. Press the up and down arrow keys to navigate to the sub-menu options on the left frame.

4. When you reach a sub-menu option to modify, press the Enter key.

5. Press the + key or the - key to modify the setting selected.

6. Do one of the following:

• Press the F4 key to save the new setting and exit.

• Press the Esc key to exit without saving.

Accessing the system BIOS 35

Main tab

Setting the System Date and System Time

Procedure

1. Access the system BIOS Main tab.

2. Press the up and down arrow keys to navigate to the sub-menu options on the left frame.

3. When you reach a sub-menu option to modify, press the Enter key.

4. Press the Tab key or the arrow keys to navigate the fields.

5. Enter the new values.

The date must be entered in the MM/DD/YY format. The time must be entered in the HH:MM:SS
format.

6. Do one of the following:

• Press the F4 key to save the new values and exit.

• Press the Esc key to exit without saving.

Advanced tab

The Advanced tab has the following menu options:

• PCI Subsystem Settings

• ACPI Settings

• S5 RTC Wake Settings

• CPU Configuration

• SATA Configuration

36 Main tab

• Intel(R) Rapid Start Technology

• PCH-FW Configuration

• AMT Configuration (not active)

• USB Configuration

• Embedded Controller Configuration

• IT8768 Super IO Configuration

• Serial Port Console Redirection

• Network Stack

• Intel(R) Ethernet Connection

PCI Subsystem Settings

The PCI Bus driver version and common settings are displayed, including:

• PCI Latency Timer—Displays value programmed into the PCI Latency Timer Registry

• VGA Palette Snoop—Enables or disables VGA palette register snooping

• PERR# Generation—Enables or disables the PCI device to generate PERR#

• SERR# Generation—Enables or disables the PCI device to generate SERR#

• PCI Express Settings:

◦ Relaxed Ordering—Enables or disables PCI Express device relaxed ordering
◦ Extended Tag—Enables user to set the PCI Express device to use an 8-bit tag field as a requester
◦ No Snoop—Enables or disables PCI Express device No Snoop option
◦ Maximum Payload—Enables user to set maximum payload of PCI Express device, or allow the

system BIOS to select the value (Auto)

◦ Maximum Read Request—Enables user to set maximum read request size of PCI Express device

or allow the system BIOS to select the value (Auto)

◦ ASPM Support—Enables user to set the ASPM level

PCI Subsystem Settings 37

◦ Extended Synch—Enables user to allow the generation of extended synchronization patterns.
◦ Link Training Retry—Enables user to define the number of retry attempts the software will make

to retrain the link if previous training attempt was unsuccessful

◦ Link Training Timeout (uS)—Enables user to define the number of microseconds the software will

wait before polling 'Link Training' bit in Link Status register. Values range from 10 to 10,000.

◦ Unpopulated Links—Enables user to set to 'Disable Link' in order to save power by unpopulating

the PCI Express links

◦ Restore PCIE Registers—Enables user to restore PCI Express device configurations. Enabling

might cause issues with other hardware components.

ACPI Settings

• Enable ACPI Auto Configuration—Enables or disables BIOS ACPI auto configuration

• Enable Hibernation—Enables or disables the system's ability to hibernate

• ACPI Sleep State—Enables user to set the ACPI sleep state

• Lock Legacy Resources—Enables or disables the lock of legacy devices' resources

• S3 Video Repost—Enables or disables S3 video repost

• ACPI Low Power S0 Idle—Enables or disables system wake on alarm event by items settings

S5 RTC Wake Settings

Wake system with fixed time—Enables or disables system wake on alarm event

CPU Configuration

General CPU configuration values and settings are displayed, including:

• Hyper Threading—Enables or disables Intel Hyper Threading technology

• Active Processor Cores—Enables user to set the number of processor cores that should be active

• Limit CPUID Maximum—Enables user to limit the maximum value of CPUID

• Execute Disable Bit—Enables or disables the No-Execution page protection technology

• Intel Virtualization Technology—Enables or disables Intel’s virtualization technology

• Hardware Prefetcher—Enables or disables the hardware pre-fetcher feature

• Adjacent Cache Line Prefetch—Enables or disables the adjacent cache line pre-fetch feature

• CPU AES—Enables or disables CPU Advanced Encryption Standard instructions

• Boot performance mode—Enables user to select the performance state that the BIOS will set before
OS handoff

• EIST—Enables or disables Intel SpeedStep

• Turbo Mode—Enables or disables Turbo mode

• Energy Performance—Enables user to optimize performance and power savings

• CPU C-states—Enables or disables CPU C-states

• ACPI CTDP BIOS—Enables or disables the ACPI CTDP BIOS support

• Configurable TDP Level—Enables user to allow reconfiguration of TDP levels based on current
power and thermal delivery capabilities of the system

• Config TDP LOCK—Enables user to lock the Config TDP Control register

SATA Configuration

• SATA Controller(s)—Enables or disables the SATA controllers

• SATA Mode Selection—Enables user to select the mode of SATA controllers

• Aggressive LPM Support—Enables or disables the aggressive LPM support

• SATA Controller Speed—Enables user to select the mode of SATA controller speed

• Software Feature Mask Configuration—Enables or disables storage features

Each SATA port is displayed with the following information and options:

38 ACPI Settings

• Software Preserve

• Port #—Enables or disables the SATA port

• Hot Plug—Enables or disables the hot plug

• External SATA—Enables or disables the external SATA

• SATA Device type—Enables user to select the mode of SATA device type

Intel(R) Rapid Start Technology

Intel(R) Rapid Start Technology—Enables or disables Rapid Start Technology, if supported

PCH-FW Configuration

The ME technology parameters are displayed, including:

• ME Firmware Version—Displays the current firmware version

• ME Firmware Mode—Displays the current firmware mode

• ME Firmware Type—Displays the current firmware type

• ME Firmware SKU—Displays the current firmware SKU

• PTT Capability/State—Displays the PTT capability and state

• Firmware Update Configuration—Enables or disables ME firmware image re-flash function

USB Configuration

The USB configuration and device options are displayed, including:

• Legacy USB Support—Enables user to set support for legacy USB. Auto option disables legacy
support if no USB devices are connected.

• USB 3.0 Support—Enables or disables USB 3.0 support

• XHCI Hand-Off—Offers user a workaround for the OS without XHCI hand-off support. The XHCI
ownership change should be claimed by the XHCI driver.

• EHCI Hand-Off—Offers user a workaround for the OS without EHCI hand-off support. The EHCI
ownership change should be claimed by the EHCI driver.

• USB Mass Storage Driver Support—Enables or disables mass storage support

• USB transfer time-out—Enables user to set the time-out value for control, bulk, and interrupt
transfers

• Device reset time-out—Enables user to set the USB mass storage device start unit command time­out value

• Device power-up delay—Enables user to set the maximum time the device will take before it properly
reports itself to the Host Controller. 'Auto' uses default value: for a Root port it is 100 ms: for a Hub
port the delay is taken from Hub descriptor.

Embedded Controller Configuration

The EC firmware version and general functions are displayed, including:

• EC Power Saving Mode—Enables user to set the EC power saving mode

• EC Watchdog Function—Enables user to set the EC watchdog timer

IT8768 Super IO Configuration

The Super Chip configuration details are displayed, including:

• Serial Port 1 Configuration—Enables user to configure serial port 1

• Serial Port 2 Configuration—Enables user to configure serial port 2

Serial Port Console Redirection

The COM1 settings and console redirection settings are displayed, including:

Intel(R) Rapid Start Technology 39

• Console Redirection—Enables or disables console redirection for Microsoft Windows EMS

• Console Redirection Settings—Enables user to set configuration console redirection detail settings

Network Stack

Network Stack—Enables or disables the UEFI network stack

Intel (R) Ethernet Connection

The Port Configuration Menu information is displayed, including:

• NIC Configuration—Enables user to configure the boot protocol, wake on LAN, link speed, and VLAN
details

• Blink LEDs—Enables user to identify the physical network port by flashing the associated LED

• Link Status—Displays the link status (connected or disconnected)

Chipset tab

The Chipset tab has the following sub-menu options:

• PCH-IO Configuration

• System Agent (SA) Configuration

PCH-IO Configuration

• PCI Express Configuration—Displays PCIE1~PCIE8 root port detail configuration settings:

◦ PCI Express Clock Gating—Enables or disables PCI Express Clock Gating for each root port
◦ DMI Link ASPM Control—Enables or disables the DMI Link ASPM Control
◦ DMI Link Extended Synch Control—Enables user to configure the Mini PCI Express setting

40 Network Stack

◦ PCIe-USB Glitch W/A—Enables or disables PCIe-USB Glitch workaround for bad USB devices

connected behind the PCIE/PEG Port.
◦ PCI Root Port Function Swapping—Enables or disables PCI Express root port function swapping
◦ Subtractive Decode—Enables or disables subtractive decode
◦ PCI Express Root Port 1/2/3/6—Enables user to configure PCI express root port 1/2/3/6 setting

• USB Configuration—Displays configuration of USB functions:

◦ USB Precondition—Enables or disables USB precondition. Precondition work on the USB host

controller and root ports for faster enumeration.
◦ XHCI Mode—Enables user to select the mode of operation of XHCI mode
◦ XHCI Idle L1—Enables or disables XHCI Idle L1. The XHCIIDLE L1 can be set to disabled for LPT-

LP Ax stepping to work around USB 3. 0 hot plug failure after 1 hot-plug removal.
◦ BTCG—Enables or disables trunk clock gating
◦ USB Ports Per-Port Disable Control—Enables or disables USB ports per-port disable control

• PCH Azalia Configuration—Displays configuration of azalia functions

• LAN 1/2 controller—Enables or disables the LAN 1/2 controller:

◦ LAN 1/2 PXE Rom—Enables or disables PXE Rom for LAN 1/2
◦ Wake on LAN—Enables or disables LAN1 wake up from sleep state

• PCIE Wake from S5—Enables or disables PCIE device wake up from S5

• USB Wake From S4 Support—Enables or disables USB to wake the system from S4

• SLP_S4 Assertion Width—Enables user to set a delay

• Restore AC Power Loss—Enables user to set off, on, and last state

System Agent (SA) Configuration

• VT-d—Enables or disables VT-d

• Graphics Configuration:

◦ Graphics Turbo IMON Current—Enables user to select the graphics turbo IMON current
◦ Primary Display—Enables user to select primary display
◦ Internal Graphics—Enables or disables IGD
◦ Aperture Size—Enables user to select aperture size
◦ DVMT Pre-Allocated—Enables user to select DVMT pre-allocated memory size
◦ DVMT Total Gfx Mem—Enables user to select DVMT total memory size
◦ Gfx Lower Power Mode—Available for SFF only. Enables user to lower the graphics power mode.
◦ LCD Control:

Primary IGFX Boot Display—Enables user to select boot display device at post stage

• Memory Configuration:

Memory Information—Displays memory configuration parameters

Boot tab

The Boot tab has the following sub-menu options:

• Setup Prompt Timeout—Displays the number of seconds to wait for setup activation key

• Bootup NumLock State—Enables to select the keyboard NumLock state

• Quiet Boot—Enables or disables the Quiet Boot option

• UEFI Boot—Enables or disables the ability to boot from UEFI devices

• Boot Option Priorities—Enables user to set the system boot priority order

• Hard Drive BBS Priorities—Enables user to set the order of legacy devices

• CSM parameters —Enables user to set the order of legacy devices

System Agent (SA) Configuration 41

CSM parameters

• Launch CSM—Enables or disables CSM launch

• Boot option filter—Enables user to select which devices the system can boot to

• Launch PXE OpROM policy—Enables user to control the execution of UEFI and legacy PXE Option
ROM

• Launch Storage OpROM policy—Enables user to control the execution of UEFI and legacy Storage
Option ROM

• Launch Video OpROM policy—Enables user to control the execution of UEFI and legacy Video
Option ROM

• Other PCI device ROM priority—Enables user to define which Option ROM to launch for PCI devices
other than network, mass storage, or video

Security tab

The Security tab has the following sub-menu options:

• Administrator password—Enables user to set the administrator password

• User password—Enables user to set the user password

• HDD Security configuration—Enables user to set the HDD password

• Secure Boot menu —Enables user to customize the secure boot settings

42 CSM parameters

Secure Boot

The system mode and secure boot configuration is displayed, including the following:

• Secure Boot—Enables or disables Secure Boot

• Secure Boot Mode—Secure Boot mode selector. Enables user to change the image execution policy
and manage secure boot keys

• Key Management—Enables experienced users to modify secure boot variables:

◦ Default Key Provision—Enables user to install factory default secure boot keys when the system

is in Setup mode
◦ Enroll All Factory Default Keys—Enables user to force system into User mode after reboot
◦ Save All Secure Boot Variables—Enables user to store the content of each secure boot variable

to file system root folder
◦ Platform Key—Enables user to delete or set new Platform Key
◦ Key Exchange Key—Enables user to delete, set, or append Key Exchange Key
◦ Authorized Signatures—Enables user to delete, set, or append DB
◦ Authorized Timestamps—Enables user to delete, set, or append DBT
◦ Forbidden Signatures—Enables user to delete, set, or append DBX

Save & Exit tab

The Save & Exit menu tab includes the following menu options:

• Save Changes and Exit—Enables user to exit system setup after saving changes

• Discard Changes and Exit—Enables user to exit system setup without saving any changes

• Save Changes and Reset—Enables user to reset the system after saving the changes

• Discard Changes and Reset—Enables user to reset the system without saving the changes

• Save Changes—Enables user to save changes made so far to any of the options

Secure Boot 43

• Discard Changes—Enables user to discard changes made so far to any of the options

• Restore Defaults—Enables user to restore/load default values for all the options

• Save as User Defaults—Enables user to save the changes made so far as user defaults

• Restore User Defaults—Enables user to restore the user defaults to all the options

• Boot Override—Enables user to override your boot priority

44 Software and configuration utilities

Troubleshooting

Troubleshooting resources

The HPE IoT Gateway GL20 (Formerly HPE EL20 Intelligent Gateway) Maintenance and Service Guide
includes additional troubleshooting resources, and is available on the Hewlett Packard Enterprise website

http://www.hpe.com/info/edgeline-docs).

(

Troubleshooting 45

Battery

Battery specifications

Feature Specification

Type CR2032 RTC batteries with a rating of 210 mAh

Power Battery RTC circuitry draws 2uA when in use (system off)

Maximum Battery
Life Cycle

Maximum Battery
Life Cycle under
Storage Mode

Maximum Battery
Life Cycle under
Operation Mode

210 mAh/2 uAh = 10,5000 hours

105000 hours/(365 x 24) = 11.98 years

(Battery in Storage Mode - System Powered Off all day, RTC battery is in use)

105000 hours/(365 x (24-8)) = 17.97 years

(Battery in Operation Mode - System Power On, 8 hours/day, RTC circuitry does
not use battery power when system is on)

46 Battery

Warranty and regulatory information

Warranty information

To view the warranty for your product or to view the Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products reference document, go to the Enterprise Safety and

Compliance website:

www.hpe.com/support/Safety-Compliance-EnterpriseProducts

Additional warranty information

HPE ProLiant and x86 Servers and Options

www.hpe.com/support/ProLiantServers-Warranties

HPE Enterprise Servers

www.hpe.com/support/EnterpriseServers-Warranties

HPE Storage Products

www.hpe.com/support/Storage-Warranties

HPE Networking Products

www.hpe.com/support/Networking-Warranties

Regulatory information

To view the regulatory information for your product, view the Safety and Compliance Information for
Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise

Support Center:

www.hpe.com/support/Safety-Compliance-EnterpriseProducts

Additional regulatory information

Hewlett Packard Enterprise is committed to providing our customers with information about the chemical
substances in our products as needed to comply with legal requirements such as REACH (Regulation EC
No 1907/2006 of the European Parliament and the Council). A chemical information report for this product
can be found at:

www.hpe.com/info/reach

For Hewlett Packard Enterprise product environmental and safety information and compliance data,
including RoHS and REACH, see:

www.hpe.com/info/ecodata

For Hewlett Packard Enterprise environmental information, including company programs, product
recycling, and energy efficiency, see:

www.hpe.com/info/environment

Belarus Kazakhstan Russia marking

Manufacturer and Local Representative Information

Warranty and regulatory information 47

Manufacturer information:

• Hewlett Packard Enterprise Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S.

Local representative information Russian:

• Russia:

• Belarus:

• Kazakhstan:

Local representative information Kazakh:

• Russia:

• Belarus:

• Kazakhstan:

Manufacturing date:

The manufacturing date is defined by the serial number.

CCSYWWZZZZ (serial number format for this product)

Valid date formats include:

• YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting
point; for example, 238: 2 for 2002 and 38 for the week of September 9. In addition, 2010 is indicated
by 0, 2011 by 1, 2012 by 2, 2013 by 3, and so forth.

• YYWW, where YY indicates the year, using a base year of 2000; for example, 0238: 02 for 2002 and
38 for the week of September 9.

Turkey RoHS material content declaration

48 Turkey RoHS material content declaration

Ukraine RoHS material content declaration

Japanese certification mark for 3G module

Federal Communications Commission notice for Class A equipment

This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including interference that may cause undesired
operation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at their own expense.

This equipment complies with radio frequency (RF) exposure limits adopted by the Federal
Communications Commission for an uncontrolled environment. This equipment should be installed and
operated with a minimum distance of 20 cm between the radiator and your body.

Changes or modifications not expressly approved by the party responsible for compliance could void the
authority of the user to operate the equipment.

European Union (CE) compliance

Operating frequency band Maximum radio frequency (RF) power

transmitted (dBm)

2.4 GHz 18

5 GHz 8.5

GSM 900 33

The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range.

AT BE BG HR CY CZ DK

EE FI FR DE EL HU IE

IT LV LT LU MT NL PL

PT RO SK SI ES SE UK

Ukraine RoHS material content declaration 49

WARNING:

Risk of explosion if a battery is replaced by an incorrect type. Dispose of used batteries according to
the instructions.

RF exposure information

This device has been tested and meets applicable limits for Radio Frequency (RF) exposure. Specific
Absorption Rate (SAR) refers to the rate at which the body absorbs RF energy. Tests for SAR are
conducted using standard operating positions with the device transmitting at its highest certified power
level in all tested frequency bands. This device was tested with a separation distance of 25 mm. Always
keep this device away from your body to ensure exposure levels remain at or below the as-tested levels.

Hereby, Hewlett Packard Enterprise declares that the radio equipment type used in the gateway is in
compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the
following internet address:

www.address.com/DoC.pdf

The European Union WEEE Directive Page is available at: http://h20564.www2.hpe.com/portal/site/
hpesc/public/kb/docDisplay/?docId=c03471072.

50 Warranty and regulatory information

Specifications

Product QuickSpecs

For more information about product features, specifications, options, configurations, and compatibility, see
the product QuickSpecs on the Hewlett Packard Enterprise website (

Environmental specifications

Specification Value

Temperature range

1

http://www.hpe.com/info/qs).

—

Operating

Non-operating -40°C to 85°C (-40°F to 185°F)

Relative humidity (noncondensing) 95% relative humidity at 40°C

1

All temperature ratings shown are for sea level. An altitude derating of 1.0°C per 304.8 m (1.8°F per 1000 ft) to 3048
m (10,000 ft) is applicable. No direct sunlight allowed. Maximum rate of change is 20°C per hour (36°F per hour).

Mechanical specifications

Specification Value

Length 26.45 cm (10.41 in)

Width 13.30 cm (5.24 in)

Depth 7.51 cm (2.96 in)

Weight 2.72 kg (6.0 lb)

Power supply specifications

-20°C to 60°C (-4°F to 140°F) with 0.7 m/s air flow
with extended temperature peripherals

0°C to 45°C (32°F to 113°F) with 0.7 m/s air flow
with extended temperature peripherals

Specification Value

AC input to power supply requirements

Rated input voltage 100 to 240 VAC

Rated input frequency 50 Hz to 60 Hz

Rated input current 2.0 A

DC direct input requirements

Rated input voltage 9 to 36 VDC (1.5 KV isolated)

Rated input frequency >10.9V for full power

Table Continued

Specifications 51

Rated input current ~12.5 A (@ 12 VDC)

Power supply output

Rated output voltage 19.0 V

Rated output current 7.89 A

Power consumption specifications

Specification Value

Typical 70 W with full load on PoE

Maximum 35 W

1

The four-port PoE power budget is 30 W in total. Each PoE port supports up to <15 W at 802.3af Class 3.

1

52 Power consumption specifications

Websites

General websites

Hewlett Packard Enterprise Information Library

www.hpe.com/info/EIL

Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix

www.hpe.com/storage/spock

Storage white papers and analyst reports

www.hpe.com/storage/whitepapers

For additional websites, see Support and other resources.

Websites 53

Support and other resources

Accessing Hewlett Packard Enterprise Support

• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:

http://www.hpe.com/assistance

• To access documentation and support services, go to the Hewlett Packard Enterprise Support Center
website:

http://www.hpe.com/support/hpesc

Information to collect

• Technical support registration number (if applicable)

• Product name, model or version, and serial number

• Operating system name and version

• Firmware version

• Error messages

• Product-specific reports and logs

• Add-on products or components

• Third-party products or components

Accessing updates

• Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update method.

• To download product updates:

Hewlett Packard Enterprise Support Center

www.hpe.com/support/hpesc

Hewlett Packard Enterprise Support Center: Software downloads

www.hpe.com/support/downloads

Software Depot

www.hpe.com/support/softwaredepot

• To subscribe to eNewsletters and alerts:

www.hpe.com/support/e-updates

• To view and update your entitlements, and to link your contracts and warranties with your profile, go to
the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials
page:

www.hpe.com/support/AccessToSupportMaterials

IMPORTANT:

Access to some updates might require product entitlement when accessed through the Hewlett
Packard Enterprise Support Center. You must have an HPE Passport set up with relevant
entitlements.

54 Support and other resources

Customer self repair

Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a
CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your
convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service
provider will determine whether a repair can be accomplished by CSR.

For more information about CSR, contact your local service provider or go to the CSR website:

http://www.hpe.com/support/selfrepair

Remote support

Remote support is available with supported devices as part of your warranty or contractual support
agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event
notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your
product's service level. Hewlett Packard Enterprise strongly recommends that you register your device for
remote support.

If your product includes additional remote support details, use search to locate that information.

Remote support and Proactive Care information

HPE Get Connected

www.hpe.com/services/getconnected

HPE Proactive Care services

www.hpe.com/services/proactivecare

HPE Proactive Care service: Supported products list

www.hpe.com/services/proactivecaresupportedproducts

HPE Proactive Care advanced service: Supported products list

www.hpe.com/services/proactivecareadvancedsupportedproducts

Proactive Care customer information

Proactive Care central

www.hpe.com/services/proactivecarecentral

Proactive Care service activation

www.hpe.com/services/proactivecarecentralgetstarted

Customer self repair 55

Acronyms and abbreviations

ACPI

Advanced Configuration and Power Interface

AES

Advanced Encryption Standard

AMT

Active Management Technology

ASPM

active state power management

Azalia

Intel high-definition audio

BBS

BIOS Boot Specification

CPUID

CPU identification

CSM

Compatibility Support Module

cTDP

configurable Thermal Design Power

DMI

Desktop Management Interface

DVMT

dynamic video memory technology

EHCI

Enhanced Host Controller Interface

EIST

Enhanced Intel SpeedStep Technology

EMS

Emergency Management Services

GFX

graphics

IGD

Integrated Graphics Device

IGFX

integrated graphics

IMON

56 Acronyms and abbreviations

Load Current Monitor

LPM

Link Power Management

LTE

long-term evolution

ME

Management Engine

PCH

Platform Controller Hub

PCI

peripheral component interconnect

PCI Express

Peripheral Component Interconnect Express

PCIe

Peripheral Component Interconnect Express

PoE

Power over Ethernet

PTT

Push-to-Talk

PXE

preboot execution environment

RTC

real-time clock

TDP

Thermal Design Power

UEFI

Unified Extensible Firmware Interface

VT-d

Intel Virtualization Technology for Directed I/O

xHCI

Extensible Host Controller Interface

Acronyms and abbreviations 57

Documentation feedback

Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us
improve the documentation, send any errors, suggestions, or comments to Documentation Feedback
(

[e-mail]). When submitting your feedback, include the document title, part number,
edition, and publication date located on the front cover of the document. For online help content, include
the product name, product version, help edition, and publication date located on the legal notices page.

58 Documentation feedback