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Edition 3, 2/2019
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Printer front view ................................................................................................................................................. 4
Printer back view .................................................................................................................................................. 5
Supported operating systems ......................................................................................................................... 18
Power consumption, electrical specications, and acoustic emissions .................................................... 21
Operating-environment range ........................................................................................................................ 21
Printer hardware setup and software installation ............................................................................................................ 21
2 Paper trays .............................................................................................................................................................................................. 23
Load paper to Tray 1 ............................................................................................................................................................. 24
Tray 1 paper orientation ................................................................................................................................... 25
Use alternative letterhead mode .................................................................................................................... 29
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 29
Load paper to Trays 2 and 3 ................................................................................................................................................ 30
Load Trays 2 and 3 ............................................................................................................................................ 30
Trays 2 and 3 paper orientation ...................................................................................................................... 31
Use alternative letterhead mode .................................................................................................................... 35
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 35
Load and print envelopes ..................................................................................................................................................... 36
3 Supplies, accessories, and parts .......................................................................................................................................................... 41
Order supplies, accessories, and parts ............................................................................................................................... 42
Replace the toner cartridge .................................................................................................................................................. 43
Cartridge information ....................................................................................................................................... 43
Remove and replace the cartridge (E77822, E77825, E77830 models) ................................................. 43
Remove and replace the cartridge (E72525, E72530, E72535 models) ................................................. 45
Replace the toner collection unit ......................................................................................................................................... 48
Remove and replace the toner collection unit (E77822, E77825, E77830 models) .............................. 48
Remove and replace the toner collection unit (E72525, E72530, E72535 models) .............................. 49
Replace the staple cartridge ................................................................................................................................................. 51
How to print (Windows) .................................................................................................................................... 60
Automatically print on both sides (Windows) ............................................................................................... 60
Manually print on both sides (Windows) ........................................................................................................ 61
Print multiple pages per sheet (Windows) .................................................................................................... 61
Select the paper type (Windows) .................................................................................................................... 62
How to print (macOS) ........................................................................................................................................ 64
Automatically print on both sides (macOS) ................................................................................................... 64
Manually print on both sides (macOS) ........................................................................................................... 65
Print multiple pages per sheet (macOS) ........................................................................................................ 65
Select the paper type (macOS) ........................................................................................................................ 65
Store print jobs on the printer to print later or print privately ........................................................................................ 67
Create a stored job (Windows) ......................................................................................................................... 67
Create a stored job (macOS) ............................................................................................................................ 68
Print a stored job ............................................................................................................................................... 69
Delete a stored job ............................................................................................................................................ 70
ivENWW
Delete a job that is stored on the printer .................................................................................. 70
Change the job storage limit ....................................................................................................... 70
Information sent to printer for Job Accounting purposes ........................................................................... 70
Print from a USB ash drive ................................................................................................................................................. 71
Enable the USB port for printing ..................................................................................................................... 72
Method one: Enable the USB port from the printer control panel ........................................ 72
Method two: Enable the USB port from the HP Embedded Web Server (network-
Print USB documents ........................................................................................................................................ 72
Print using high-speed USB 2.0 port (wired) ..................................................................................................................... 74
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus ................... 74
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server
Make a copy ............................................................................................................................................................................. 75
Copy on both sides (duplex) ................................................................................................................................................. 77
Set up Scan to Email .............................................................................................................................................................. 82
Before you begin ................................................................................................................................................ 82
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 82
Step two: Congure the Network Identication settings ............................................................................ 83
Step three: Congure the Send to Email feature .......................................................................................... 85
Method one: Basic conguration using the Email Setup Wizard ........................................... 85
Method two: Advanced conguration using the Email Setup ................................................ 88
Step four: Congure the Quick Sets (optional) .............................................................................................. 92
Step ve: Set up Send to Email to use Oice 365 Outlook (optional) ....................................................... 94
Congure the outgoing email server (SMTP) to send an email from an Oice 365
Outlook account ............................................................................................................................ 94
Set up Scan to Network Folder ............................................................................................................................................ 96
Before you begin ................................................................................................................................................ 96
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 96
Step two: Set up Scan to Network Folder ...................................................................................................... 98
Method one: Use the Scan to Network Folder Wizard ............................................................ 98
Method two: Use Scan to Network Folder Setup ................................................................... 100
Step one: Begin the conguration ....................................................................... 100
ENWWv
Step two: Congure the Scan to Network Folder settings .............................. 101
Step three: Complete the conguration ............................................................. 110
Set up Scan to SharePoint® ................................................................................................................................................ 112
Before you begin ............................................................................................................................................. 112
Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 112
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set ............................... 113
Scan a le directly to a Microsoft SharePoint site ...................................................................................... 114
Quick set scan settings and options for Scan to SharePoint ................................................................... 116
Set up Scan to USB Drive .................................................................................................................................................... 118
Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 118
Step two: Enable Scan to USB Drive ............................................................................................................. 119
Step three: Congure the Quick Sets (optional) ......................................................................................... 119
Default scan settings for Scan to USB Drive setup .................................................................................... 120
Default le settings for Save to USB Setup ................................................................................................. 120
Scan to email ........................................................................................................................................................................ 122
Scan to email ................................................................................................................................................... 122
Scan to job storage .............................................................................................................................................................. 125
Scan to job storage on the printer ................................................................................................................ 125
Print from job storage on the printer ........................................................................................................... 127
Scan to network folder ....................................................................................................................................................... 128
Scan to network folder ................................................................................................................................... 128
Scan to SharePoint .............................................................................................................................................................. 130
Scan to SharePoint .......................................................................................................................................... 130
Scan to USB drive ................................................................................................................................................................. 132
Scan to USB drive ............................................................................................................................................ 132
Use HP JetAdvantage business solutions ........................................................................................................................ 133
Set up fax .............................................................................................................................................................................. 136
Send a fax ............................................................................................................................................................................. 139
View or change network settings ................................................................................................................. 155
Rename the printer on a network ................................................................................................................ 155
Manually congure IPv4 TCP/IP parameters from the control panel ...................................................... 156
Manually congure IPv6 TCP/IP parameters from the control panel ...................................................... 156
Link speed and duplex settings .................................................................................................................... 157
Printer security features ..................................................................................................................................................... 159
Assign an administrator password ............................................................................................................... 160
Use the HP Embedded Web Server (EWS) to set the password ......................................... 160
Provide user access credentials at the printer control panel .............................................. 160
IP Security ......................................................................................................................................................... 161
Encryption support: HP High Performance Secure Hard Disks ................................................................ 161
Lock the formatter .......................................................................................................................................... 161
Print with EconoMode .................................................................................................................................... 163
Congure EconoMode from the print driver ........................................................................... 163
Congure EconoMode from the printer control panel .......................................................... 163
ENWWvii
Set the sleep timer and congure the printer to use 1 watt or less of power ...................................... 163
Set the sleep schedule ................................................................................................................................... 164
HP Web Jetadmin ................................................................................................................................................................. 164
Software and rmware updates ........................................................................................................................................ 164
Customer support ................................................................................................................................................................ 168
Control panel help system ................................................................................................................................................. 168
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 169
Printer does not pick up paper or misfeeds .................................................................................................................... 171
The printer does not pick up paper .............................................................................................................. 171
The printer picks up multiple sheets of paper ............................................................................................ 173
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 176
Clear paper jams .................................................................................................................................................................. 178
Paper jam locations ........................................................................................................................................ 178
Auto-navigation for clearing paper jams ..................................................................................................... 179
Experiencing frequent or recurring paper jams? ....................................................................................... 179
Clear paper jams in the document feeder—31.13.yz .............................................................................. 180
Clear paper jams in tray 1—13.A1 ............................................................................................................... 181
Clear paper jams in tray 2, tray 3—13.A2, 13.A3 ...................................................................................... 182
Clear paper jams in the output bin—13.E1 ................................................................................................ 183
Clear paper jams in the fuser area—13.B9, 13.B2, 13.FF ........................................................................ 184
Checklist for solving fax problems ............................................................................................................... 202
What type of phone line are you using? ................................................................................. 202
Are you using a surge-protection device? .............................................................................. 202
Are you using a phone company voice-messaging service or an answering machine? . 203
Does your phone line have a call-waiting feature? ............................................................... 203
Check fax accessory status ....................................................................................................... 203
General fax problems ..................................................................................................................................... 204
The fax failed to send ................................................................................................................ 204
No fax address book button displays ...................................................................................... 204
Not able to locate the Fax settings in HP Web Jetadmin ...................................................... 204
The header is appended to the top of the page when the overlay option is enabled ..... 204
A mix of names and numbers is in the recipients box .......................................................... 204
A one-page fax prints as two pages ........................................................................................ 205
A document stops in the document feeder in the middle of faxing ................................... 205
The volume for sounds coming from the fax accessory is too high or too low ............... 205
USB ash drive is not responding ..................................................................................................................................... 206
Method one: Enable the USB port from the printer control panel .......................................................... 206
Method two: Enable the USB port from the HP Embedded Web Server (network-connected
Index ........................................................................................................................................................................................................... 207
ENWWix
xENWW
1Printer overview
Review the location of features on the printer, the physical and technical specications of the printer, and where
to locate setup information.
●
Warning icons
●
Potential shock hazard
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For video assistance, see www.hp.com/videos/a3.
The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE72500MFP or http://www.hp.com/support/colorljE77800MFP.
For more information:
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.
●Caution: Electric shock
ENWW1
●Caution: Hot surface
●Caution: Keep body parts away from moving parts
●Caution: Sharp edge in close proximity
●Warning
2Chapter 1 Printer overviewENWW
Potential shock hazard
Review this important safety information.
●Read and understand these safety statements to avoid an electrical shock hazard.
●Always follow basic safety precautions when using this product to reduce risk of injury from re or electric
shock.
●Read and understand all instructions in the user guide.
Observe all warnings and instructions marked on the product.
●Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualied electrician.
●Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
●Unplug this product from wall outlets before cleaning.
●Do not install or use this product near water or when you are wet.
●Install the product securely on a stable surface.
●Install the product in a protected location where no one can step on or trip over the power cord.
ENWWPotential shock hazard3
Printer views
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13
Locate key features on the printer and the control panel.
●
Printer front view
●
Printer back view
●
Interface ports
●
Control-panel view
Printer front view
Locate features on the front of the printer.
Figure 1-1 Printer front view
ItemDescription
1Automatic document feeder cover, for access for clearing jams
2Automatic document feeder input tray
3Automatic document feeder output tray
4Control panel with color touchscreen display (tilts up for easier viewing)
4Chapter 1 Printer overviewENWW
ItemDescription
5Output bin
6On/o button
7Right door, for access for clearing jams
8Tray 1
9Front door, for access to the toner cartridges
10Power connection
11Tray 2
12Tray 3
13Retractable keyboard (Flow models only)
14Hardware integration pocket (HIP), for connecting accessory and third-party devices
15Easy-access USB port
Printer back view
Insert a USB ash drive for printing or scanning without a computer or to update the printer rmware.
NOTE: An administrator must enable this port before use.
Locate features on the back of the printer.
ENWWPrinter views5
Figure 1-2 Printer back view
1
2
3
ItemDescription
1
2Interface ports
3Serial number and product number label
Interface ports
Locate the interface ports on the printer formatter.
Formatter cover
CAUTION: Electric Shock icon
Only allowed person can open the formatter cover.
If you touch the fax(TNV) kit inside the formatter cover, there is risk of electric shock.
6Chapter 1 Printer overviewENWW
Figure 1-3 Interface ports view
2
1
3
4
ItemDescription
1USB host ports for connecting external USB devices (these ports might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
2Slot for a cable-type security lock
3Local area network (LAN) Ethernet (RJ-45) network port
4Hi-Speed USB 2.0 printing port
ENWWPrinter views7
Control-panel view
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1
7
6
23
45
8
The control panel provides access to the printer features and indicates the current status of the printer.
●
How to use the touchscreen control panel
NOTE: Tilt the control panel for easier viewing.
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button. Touch the Home button on the left
side of the printer control panel, or touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
Figure 1-4 Control-panel view
ItemControlDescription
1
2Reset buttonThe Reset button returns the printer to default settings and is always present if users
3Sign In or Sign Out buttonTouch the Sign In button to access secured features.
Home button
8Chapter 1 Printer overviewENWW
Touch the Home button to return to the Home screen.
are not logged in. The Reset button is not present when the Sign Out button is present.
Touch the Reset button to resume and release jobs from the previous pause state and
interrupt mode, reset the quick copy count in the copy count eld, exit special modes,
reset the display language and the keyboard layout.
Touch the Sign Out button to sign out of the printer. The printer restores all options to
the default settings.
NOTE: This button displays only if the administrator has congured the printer to
require permission for access to features.
ItemControlDescription
4
5
6Applications areaTouch any of the icons to open the application. Swipe the screen sideways to access
7Copy buttonTouch the Copy button to start a copy job.
Information button
Help button
Touch the information button to access a screen that provides access to several types
of printer information. Touch the buttons at the bottom of the screen for the following
information:
●Display Language: Change the language setting for the current user session.
●Sleep Mode: Place the printer into sleep mode.
●Wi-Fi Direct: View information for how to connect directly to the printer using a
phone, tablet, or other device with Wi-Fi.
●Wireless: View or change wireless connection settings (only when an optional
wireless accessory is installed).
●Ethernet: View or change Ethernet connection settings.
●HP Web Services: View information to connect and print to the printer using
HP Web Services (ePrint).
Touch the Help button to open the embedded help system.
The status line provides information about the overall printer status.
more applications.
NOTE: The available applications vary by printer. The administrator can congure
which applications appear and the order in which they appear.
8Home-screen page indicatorIndicates the number of pages on the Home screen or in an application. The current
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
ActionDescriptionExample
TouchTouch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
page is highlighted. Swipe the screen sideways to scroll between pages.
Touch the Settings icon to open the Settings app.
ENWWPrinter views9
ActionDescriptionExample
SwipeTouch the screen and then move your nger
horizontally to scroll the screen sideways.
ScrollTouch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Swipe until the Settings app displays.
Scroll through the Settings app.
10Chapter 1 Printer overviewENWW
Printer specications
Review hardware, software, and printer environment specications in this section.
●
Technical specications
●
Supported operating systems
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating-environment range
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see http://www.hp.com/support/ljE72500MFP or http://www.hp.com/support/
colorljE77800MFP.
Technical specications
Review the printer technical specications.
See http://www.hp.com/support/ljE72500MFP or http://www.hp.com/support/colorljE77800MFP for current
information.
Automatic tone
adjustment sets
contrast, brightness,
and background
removal for each page
Digital SendSend documents to
email, USB, and shared
folders on a network
Send documents to
SharePoint®
Supported operating systems
Use the following information to ensure printer compatibility with your computer operating system.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specic Windows HP PCL 6 print drivers, HP print drivers for
macOS, and to the software installer.
Windows: Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver. Or, go to the printersupport website for this printer, http://www.hp.com/support/ljE72500MFP or http://www.hp.com/support/
colorljE77800MFP, to download the print driver or the software installer to install the HP print driver
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macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/
LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver.
1.Go to 123.hp.com/LaserJet.
2.Follow the steps provided to download the printer software.
Table
1-3 Supported operating systems and print drivers
Operating systemPrint driver installed (for Windows, or the
installer on the web for macOS)
Windows 7, 32-bit and 64-bitThe "HP PCL 6" printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8, 32-bit and 64-bitThe "HP PCL 6" printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8.1, 32-bit and 64-bitThe "HP PCL-6" V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows 10, 32-bit and 64-bitThe "HP PCL-6" V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Notes
18Chapter 1 Printer overviewENWW
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