HP Digital Sender 9200c service manual

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HP 9200c Digital Sender

Service Manual

HP 9200c Digital Sender

Service Manual

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Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number Q5916–90908

Edition 1, 11/2004

Java™ is a US trademark of Sun Microsystems, Inc.

Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

PostScript® is a trademarks of Adobe Systems Incorporated.

Table of contents

1 Product information

Features and benefits..............................................................................................................................2

Hardware features .................................................................................................................2

Software features ...................................................................................................................2

Minimum system requirements ..............................................................................................3

Digital-sender components .....................................................................................................................4

Digital-sender parts.................................................................................................................4

Control-panel features ...........................................................................................................5

Model and serial numbers......................................................................................................7

Site requirements.....................................................................................................................................8

Physical specifications............................................................................................................8

Environmental specifications..................................................................................................8

Digital sender specifications ...................................................................................................................9

Electrical specifications ..........................................................................................................9

Acoustic specifications............................................................................................................9

Skew specifications.................................................................................................................9

Media specifications..............................................................................................................................11

Regulatory information..........................................................................................................................12

FCC and Telecom regulations..............................................................................................12

FCC regulations...................................................................................................12

Environmental Product Stewardship program......................................................................12

Protecting the environment..................................................................................12

Power consumption..............................................................................................12

Plastics.................................................................................................................12

Materials and recycling information ....................................................................12

Country-/region-specific safety statements..........................................................................14

Canadian DOC statement ...................................................................................14

VCCI statement (Japan) ......................................................................................14

EMI statement (Korea) ........................................................................................14

Declaration of conformity .....................................................................................................14

2 Service approach

Service approach...................................................................................................................................18

How to order parts and supplies............................................................................................................18

Hewlett-Packard Limited Warranty Statement......................................................................................19

Availability of support and service.........................................................................................................20

HP maintenance agreements ...............................................................................................................20

Next-Day Onsite Service......................................................................................................20

iii

3 Installation and configuration

What ships in the box............................................................................................................................22

Viewing the digital sender information pages........................................................................................23

To view the device information pages by using the control panel........................................23

To view the device information pages by using the EWS ...................................................23

Configuration information......................................................................................................23

Security features....................................................................................................................................26

Restricting software access..................................................................................................26

Securing the embedded Web server ..................................................................26

Securing HP Web Jetadmin.................................................................................26

Using the security lock..........................................................................................................26

4 Maintenance

Cleaning the digital sender ...................................................................................................................30

To clean the glass ................................................................................................................30

To clean the touchscreen ....................................................................................................30

Cleaning the ADF delivery system .......................................................................................30

To clean the ADF delivery system ......................................................................30

To clean the ADF rollers .....................................................................................32

Replacing the mylar sheet.....................................................................................................................34

Calibrating the scanner..........................................................................................................................35

To print the calibration target ...............................................................................................35

To calibrate the scanner ......................................................................................................36

Calibrating the control panel..................................................................................................................37

Performing preventative maintenance ..................................................................................................39

ADF maintenance kit ............................................................................................................39

Setting the real-time clock.....................................................................................................................40

Setting the date and time......................................................................................................40

To set the date format..........................................................................................40

To set the date.....................................................................................................40

To set the time format..........................................................................................40

To set the time......................................................................................................41

Setting the wake time............................................................................................................41

To set the wake time............................................................................................41

Setting the sleep delay.........................................................................................................42

To set the sleep delay..........................................................................................42

Upgrading the firmware.........................................................................................................................43

Determining the current level of firmware.............................................................................43

Downloading the new firmware from the HP Web site.........................................................43

Using FTP to upgrade the firmware on a direct network connection...................................43

Using HP Web Jetadmin to upgrade the firmware...............................................................45

Upgrading the HP Jetdirect Inside firmware ........................................................................45

Configuring and verifying an IP address...............................................................................................47

TCP/IP assignment ..............................................................................................................4 7

Automatic discovery ............................................................................................47

Dynamic Host Configuration Protocol (DHCP)....................................................47

Verifying the TCP/IP configuration........................................................................................47

Changing an IP address ......................................................................................................47

To change an IP address by using HP Web Jetadmin........................................48

To change an IP address by using the embedded Web server..........................48

5 Theory of Operation

Basic operation......................................................................................................................................50

Sequence of operation (scanner) ........................................................................................50

Formatter system...................................................................................................................................51

Sleep mode...........................................................................................................................51

CPU.......................................................................................................................................51

Memory ................................................................................................................................51

Control panel.........................................................................................................................52

Scanner controller board......................................................................................................52

Engine control system ..........................................................................................................................53

Engine power supply circuit .................................................................................................53

Flatbed unit and ADF system ...............................................................................................................54

Electrical system...................................................................................................................54

Motors and fans ...................................................................................................................55

Optical assembly...................................................................................................................55

ADF feed system..................................................................................................................57

Jam detection........................................................................................................................57

Residual-media jam.............................................................................................57

ADF pickup jam....................................................................................................58

ADF jam...............................................................................................................58

Registration-sensor jam......................................................................58

Read-sensor jam.................................................................................58

Exit-sensor jam....................................................................................58

ADF cover-open jam............................................................................................58

ADF open jam......................................................................................................58

6 Removal and replacement

Removal and replacement strategy.......................................................................................................60

Required tools.......................................................................................................................60

Before performing service ....................................................................................................60

After completing service ......................................................................................................61

Screws that are used in the digital sender............................................................................61

User-replaceable parts..........................................................................................................................62

Separation pad......................................................................................................................63

Pickup roller assembly..........................................................................................................6 5

Pickup-roller cover ...............................................................................................................66

ADF mylar shield...................................................................................................................67

Mylar-holder assembly..........................................................................................................70

Control panel.........................................................................................................................71

Control-panel overlays..........................................................................................................7 2

Formatter assembly..............................................................................................................73

Hard disk...............................................................................................................................74

Hard-disk drive cable............................................................................................................76

Memory DIMM......................................................................................................................77

Compact flash card ..............................................................................................................78

Hinge flaps............................................................................................................................79

Paper input tray.....................................................................................................................80

External components and covers .........................................................................................................81

Control panel lower cover.....................................................................................................81

Control panel upper cover....................................................................................................83

Control panel cover assembly..............................................................................................84

External control-panel cable.................................................................................................87

Output bin base cover or output bin extender .....................................................................88

Output bin paper lever..........................................................................................................89

ADF right cover.....................................................................................................................90

ADF right corner cover..........................................................................................................92

ADF left cover.......................................................................................................................93

ADF left corner cover............................................................................................................94

ADF rear cover......................................................................................................................95

Scanner right cover ..............................................................................................................96

Scanner left cover ................................................................................................................97

Scanner front cover...............................................................................................................98

Scanner rear cover ..............................................................................................................99

Right hinge cover................................................................................................................100

Left hinge cover..................................................................................................................101

Upper hinge cover...............................................................................................................102

Internal components............................................................................................................................103

ADF assembly or scanner assembly..................................................................................104

ADF jam access latch.........................................................................................................106

Right hinge guide................................................................................................................107

Left hinge guide..................................................................................................................108

Damper cover, left damper spring, right damper spring, or damper base cover................109

White mylar backing or white mylar backing spring ..........................................................110

Fan filter..............................................................................................................................111

ADF cable...........................................................................................................................112

Separation pad case...........................................................................................................115

Clear plastic paper guide....................................................................................................116

White scan background......................................................................................................117

Scanner controller board....................................................................................................118

Flatbed-unit assembly.........................................................................................................119

Power supply......................................................................................................................122

Power-switch assembly......................................................................................................125

Scanner base fan................................................................................................................126

Power plug..........................................................................................................................127

SCB cable ..........................................................................................................................128

Internal control-panel cable................................................................................................129

Scanner glass and cover....................................................................................................130

Carriage lock assembly......................................................................................................132

Open sensor assembly.......................................................................................................133

Inverter................................................................................................................................134

Optical assembly.................................................................................................................137

Scanner motor....................................................................................................................140

Scanner motor belt..............................................................................................................144

Scanner lamp......................................................................................................................145

Scanner belt assembly.......................................................................................................146

Scanner motor fan..............................................................................................................148

7 Troubleshooting

Understanding the troubleshooting process........................................................................................150

Initial troubleshooting checklist ..........................................................................................150

Troubleshooting checklist..................................................................................150

Power-on checks................................................................................................................150

Power-on troubleshooting overview ..................................................................150

Understanding control-panel messages .............................................................................................152

Using the digital sender help system..................................................................................152

Resolving operational issues ..............................................................................................................161

Understanding digital-sender LEDs ....................................................................................................165

HP Jetdirect LEDs...............................................................................................................165

Formatter LED....................................................................................................................165

Clearing jams.......................................................................................................................................166

Solving repeated jams........................................................................................................166

Solving e-mail problems......................................................................................................................168

Finding the LDAP server address ......................................................................................168

Verifying an LDAP address ................................................................................................168

Troubleshooting the LDAP Find Settings process..............................................................168

Finding an SMTP server address ......................................................................................169

Verifying an SMTP address ...............................................................................................169

Solving network-connectivity problems ..............................................................................................170

Embedded LAN troubleshooting ........................................................................................170

Error codes.........................................................................................................170

LAN diagnostics.................................................................................................170

Loopback test....................................................................................170

Ping test.............................................................................................171

Ping results........................................................................................171

To enable or disable the LAN............................................................................172

Hard-failure troubleshooting for the embedded LAN.........................................172

Connectivity problems........................................................................................173

Save + Restore..................................................................................................173

Verifying communication over the network.........................................................................174

To verify communication over the network........................................................174

Using diagnostic tools..........................................................................................................................175

Scanner tests......................................................................................................................175

Control panel tests..............................................................................................................175

LED test..............................................................................................................175

Display test.........................................................................................................175

Buttons test........................................................................................................176

Touchscreen test................................................................................................176

Using the service-mode functions ......................................................................................................177

Cold reset............................................................................................................................177

NVRAM initialization...........................................................................................................177

Disk initialization.................................................................................................................178

Using the Service menu .....................................................................................................................179

Using the troubleshooting tools ..........................................................................................................180

Using the embedded Web server.......................................................................................180

Features.............................................................................................................180

To view the EWS Web pages............................................................................180

Information pages..............................................................................................181

Settings pages...................................................................................................181

Digital sending pages.........................................................................................182

Networking pages .............................................................................................182

vii

Using HP Web Jetadmin software......................................................................................182

Using the troubleshooting diagrams ...................................................................................................183

Digital-sender wiring diagram.............................................................................................183

Scanner controller board diagram......................................................................................184

Parts used in troubleshooting ............................................................................................185

8 Parts and diagrams

Ordering parts and supplies................................................................................................................190

How to use the parts diagrams and lists.............................................................................................191

Screws that are used in the digital sender .........................................................................................192

Related documentation and software..................................................................................................194

Customer replaceable components.....................................................................................................196

ADF components.................................................................................................................................206

Scanner components...........................................................................................................................224

Alphabetical parts list...........................................................................................................................258

Numerical parts list..............................................................................................................................262

Index....................................................................................................................................................................267

viii

List of tables

Table 1-1 HP 9200c Digital Sender minimum system requirements...............................................................3

Table 1-2 Control-panel button functions ........................................................................................................6

Table 1-3 Product dimensions .........................................................................................................................8

Table 1-4 Power requirements ........................................................................................................................9

Table 1-5 Power consumption (average, in watts)...........................................................................................9

Table 1-6 Sound power and pressure level......................................................................................................9

Table 6-1 Common fasteners that are used in this digital sender..................................................................6 1

Table 7-1 Control-panel messages..............................................................................................................152

Table 8-1 Common fasteners used in this MFP...........................................................................................192

Table 8-2 Related documentation and software .........................................................................................195

Table 8-3 Internal components.....................................................................................................................197

Table 8-4 Cables and interfaces...................................................................................................................199

Table 8-5 Control-panel overlays.................................................................................................................201

Table 8-6 Maintenance kits..........................................................................................................................203

Table 8-7 Memory.........................................................................................................................................205

Table 8-8 ADF Assembly..............................................................................................................................207

Table 8-9 ADF base assembly.....................................................................................................................209

Table 8-10 Separation pad case ...................................................................................................................211

Table 8-11 Pickup roller assembly ................................................................................................................213

Table 8-12 Control panel cover assembly .....................................................................................................215

Table 8-13 Control panel assembly................................................................................................................217

Table 8-14 ADF left cover...............................................................................................................................219

Table 8-15 ADF input tray assembly..............................................................................................................221

Table 8-16 Mylar holder assembly ................................................................................................................223

Table 8-17 ......................................................................................................................................................225

Table 8-18 Bottom unit assembly ..................................................................................................................227

Table 8-19 Right hinge guide ........................................................................................................................229

Table 8-20 Left hinge guide............................................................................................................................231

Table 8-21 Power plug....................................................................................................................................233

Table 8-22 Top formatter ...............................................................................................................................235

Table 8-23 Fan assembly ..............................................................................................................................237

Table 8-24 Keyboard assembly .....................................................................................................................239

Table 8-25 Carriage lock assembly ...............................................................................................................241

Table 8-26 Open sensor assembly ................................................................................................................243

Table 8-27 Scanner belt assembly ................................................................................................................245

Table 8-28 Optical assembly..........................................................................................................................247

Table 8-29 ......................................................................................................................................................249

Table 8-30 Scanner motor fan........................................................................................................................251

Table 8-31 Lower cover assembly .................................................................................................................253

Table 8-32 Scanner glass and cover .............................................................................................................255

Table 8-33 Scanner rear cover ......................................................................................................................257

Table 8-34 Alphabetical parts list...................................................................................................................258

Table 8-35 Numerical parts list.......................................................................................................................262

List of figures

Figure 1-1 External parts (1 of 3) ......................................................................................................................4

Figure 1-2 External parts (2 of 3) ......................................................................................................................5

Figure 1-3 External parts (3 of 3).......................................................................................................................5

Figure 1-4 Control panel....................................................................................................................................6

Figure 1-5 Product dimensions .........................................................................................................................8

Figure 3-1 What ships in the box ....................................................................................................................22

Figure 3-2 Security lock...................................................................................................................................27

Figure 4-1 Replacing the mylar sheet .............................................................................................................34

Figure 4-2 Scanner calibration target .............................................................................................................36

Figure 5-1 Scanner assembly electrical structure...........................................................................................54

Figure 5-2 Scan carriage components ...........................................................................................................55

Figure 5-3 Optical assembly ...........................................................................................................................56

Figure 5-4 ADF paper path and sensors ........................................................................................................57

Figure 6-1 Removing the separation pad (1 of 2)............................................................................................63

Figure 6-2 Removing the separation pad (2 of 2)............................................................................................64

Figure 6-3 Removing the pickup roller assembly (1 of 3)................................................................................65

Figure 6-4 Removing the pickup roller assembly (2 of 3)................................................................................65

Figure 6-5 Removing the pickup roller assembly (3 of 3)................................................................................65

Figure 6-6 Removing the pickup-roller cover...................................................................................................66

Figure 6-7 Replacing the ADF mylar shield (1 of 5)........................................................................................67

Figure 6-8 Replacing the ADF mylar shield (2 of 5)........................................................................................67

Figure 6-9 Replacing the ADF mylar shield (3 of 5)........................................................................................68

Figure 6-10 Replacing the ADF mylar shield (4 of 5)........................................................................................68

Figure 6-11 Replacing the ADF mylar shield (5 of 5)........................................................................................69

Figure 6-12 Removing the mylar-holder assembly (1 of 2)...............................................................................70

Figure 6-13 Removing the mylar-holder assembly (2 of 2)...............................................................................70

Figure 6-14 Removing the control panel (1 of 2)...............................................................................................71

Figure 6-15 Removing the control panel (2 of 2)...............................................................................................71

Figure 6-16 Removing the control panel overlays.............................................................................................72

Figure 6-17 Removing the formatter cage ........................................................................................................73

Figure 6-18 Removing the hard drive (1 of 2)....................................................................................................74

Figure 6-19 Removing the hard drive (2 of 2)....................................................................................................75

Figure 6-20 Removing the hard-disk drive cable (1 of 2)..................................................................................76

Figure 6-21 Removing the memory DIMM .......................................................................................................77

Figure 6-22 Removing the compact flash card..................................................................................................78

Figure 6-23 Removing the hinge flaps ..............................................................................................................79

Figure 6-24 Removing the paper input tray ......................................................................................................80

Figure 6-25 Removing the control panel lower cover........................................................................................82

Figure 6-26 Removing the control panel upper cover.......................................................................................83

Figure 6-27 Removing the control panel cover assembly (1 of 6).....................................................................84

Figure 6-28 Removing the control panel cover assembly (2 of 6).....................................................................84

Figure 6-29 Removing the control panel cover assembly (3 of 6).....................................................................85

Figure 6-30 Removing the control panel cover assembly (4 of 6).....................................................................85

Figure 6-31 Removing the control panel cover assembly (5 of 6).....................................................................86

Figure 6-32 Removing the control panel cover assembly (6 of 6).....................................................................86

Figure 6-33 Removing the external control-panel cable....................................................................................87

Figure 6-34 Removing the output bin base cover or output bin extender.........................................................88

Figure 6-35 Removing the output bin paper lever.............................................................................................89

Figure 6-36 Removing the ADF right cover (1 of 2)..........................................................................................90

Figure 6-37 Removing the ADF right cover (2 of 2)..........................................................................................90

Figure 6-38 Removing the ADF right corner cover............................................................................................92

Figure 6-39 Removing the ADF left cover (1 of 2).............................................................................................93

Figure 6-40 Removing the ADF left cover (2 of 2).............................................................................................93

Figure 6-41 Removing the ADF left corner cover..............................................................................................94

Figure 6-42 Removing the ADF rear cover .......................................................................................................95

Figure 6-43 Removing the scanner right cover.................................................................................................96

Figure 6-44 Removing the scanner left cover....................................................................................................97

Figure 6-45 Removing the scanner front cover.................................................................................................98

Figure 6-46 Removing the scanner rear cover..................................................................................................99

Figure 6-47 Removing the right hinge cover ..................................................................................................100

Figure 6-48 Removing the left hinge cover .....................................................................................................101

Figure 6-49 Removing the upper hinge cover ................................................................................................102

Figure 6-50 Removing the ADF assembly (1 of 3)..........................................................................................104

Figure 6-51 Removing the ADF assembly (2 of 3)..........................................................................................104

Figure 6-52 Removing the ADF assembly (3 of 3)..........................................................................................105

Figure 6-53 Removing the jam access latch ..................................................................................................106

Figure 6-54 Removing the right hinge guide ..................................................................................................107

Figure 6-55 Removing the left hinge guide .....................................................................................................108

Figure 6-56 Removing the damper cover .......................................................................................................109

Figure 6-57 Removing the white mylar backing or white mylar backing spring..............................................110

Figure 6-58 Removing the fan filter ................................................................................................................111

Figure 6-59 Removing the ADF cable (1 of 5).................................................................................................112

Figure 6-60 Removing the ADF cable (2 of 5).................................................................................................112

Figure 6-61 Removing the ADF cable (3 of 5).................................................................................................113

Figure 6-62 Removing the ADF cable (4 of 5).................................................................................................113

Figure 6-63 Removing the ADF cable (5 of 5).................................................................................................114

Figure 6-64 Removing the separation pad case..............................................................................................115

Figure 6-65 Removing the clear plastic paper guide.......................................................................................116

Figure 6-66 Removing the scanner controller board (1 of 2)...........................................................................118

Figure 6-67 Removing the scanner controller board (2 of 2)...........................................................................118

Figure 6-68 Removing the flatbed-unit assembly (1 of 4)...............................................................................119

Figure 6-69 Removing the flatbed-unit assembly (2 of 4)...............................................................................120

Figure 6-70 Removing the flatbed-unit assembly (3 of 4)...............................................................................120

Figure 6-71 Removing the flatbed-unit assembly (4 of 4)...............................................................................121

Figure 6-72 Removing the power supply (1 of 6)............................................................................................122

Figure 6-73 Removing the power supply (2 of 6)............................................................................................122

Figure 6-74 Removing the power supply (3 of 6)............................................................................................123

Figure 6-75 Removing the power supply (4 of 6)............................................................................................123

Figure 6-76 Removing the power supply (5 of 6)............................................................................................124

Figure 6-77 Removing the power supply (6 of 6)............................................................................................124

xii

Figure 6-78 Removing the power-switch assembly.........................................................................................125

Figure 6-79 Removing the scanner base fan (1 of 2)......................................................................................126

Figure 6-80 Removing the scanner base fan (2 of 2)......................................................................................126

Figure 6-81 Removing the power plug (1 of 2)................................................................................................127

Figure 6-82 Removing the power plug (2 of 2)................................................................................................127

Figure 6-83 Removing the SCB cable ............................................................................................................128

Figure 6-84 Removing the internal control-panel cable (1 of 2)......................................................................129

Figure 6-85 Removing the internal control-panel cable (2 of 2)......................................................................129

Figure 6-86 Removing the scanner glass and cover (1 of 2)..........................................................................130

Figure 6-87 Removing the scanner glass and cover (2 of 2)..........................................................................131

Figure 6-88 Removing the carriage lock assembly.........................................................................................132

Figure 6-89 Removing the open sensor assembly..........................................................................................133

Figure 6-90 Removing the inverter (1 of 4) .....................................................................................................134

Figure 6-91 Removing the inverter (2 of 4) .....................................................................................................135

Figure 6-92 Removing the inverter (3 of 4) .....................................................................................................135

Figure 6-93 Removing the inverter (4 of 4) .....................................................................................................136

Figure 6-94 Removing the optical assembly (1 of 4).......................................................................................137

Figure 6-95 Removing the optical assembly (2 of 4).......................................................................................138

Figure 6-96 Removing the optical assembly (3 of 4).......................................................................................138

Figure 6-97 Removing the optical assembly (4 of 4).......................................................................................139

Figure 6-98 Removing the scanner motor (1 of 5)..........................................................................................140

Figure 6-99 Removing the scanner motor (2 of 5)..........................................................................................141

Figure 6-100 Removing the scanner motor (3 of 5)..........................................................................................141

Figure 6-101 Removing the scanner motor (4 of 5)..........................................................................................142

Figure 6-102 Removing the scanner motor (5 of 5)..........................................................................................143

Figure 6-103 Removing the lamp .....................................................................................................................145

Figure 6-104 Removing the scanner belt assembly (1 of 2)..............................................................................146

Figure 6-105 Removing the scanner belt assembly (2 of 2)..............................................................................146

Figure 6-106 Removing the scanner motor fan ................................................................................................148

Figure 7-1 Digital-sender LEDs ....................................................................................................................165

Figure 7-2 Digital sender wiring diagram ......................................................................................................183

Figure 7-3 Scanner controller board .............................................................................................................184

Figure 7-4 ADF troubleshooting parts ..........................................................................................................185

Figure 7-5 ADF internal troubleshooting parts...............................................................................................186

Figure 7-6 Flatbed internal troubleshooting parts..........................................................................................187

Figure 7-7 Flatbed base troubleshooting parts..............................................................................................188

Figure 7-8 Rear troubleshooting parts ..........................................................................................................188

Figure 8-1 Related documentation and software..........................................................................................194

Figure 8-2 Internal components ....................................................................................................................196

Figure 8-3 Cables and interfaces...................................................................................................................198

Figure 8-4 Control-panel overlays.................................................................................................................200

Figure 8-5 Maintenance kits..........................................................................................................................202

Figure 8-6 Memory.........................................................................................................................................204

Figure 8-7 ADF Assembly..............................................................................................................................206

Figure 8-8 ADF base assembly ....................................................................................................................208

Figure 8-9 Separation pad case ...................................................................................................................210

Figure 8-10 Pickup roller assembly ................................................................................................................212

Figure 8-11 Control panel cover assembly .....................................................................................................214

Figure 8-12 Control panel assembly ...............................................................................................................216

Figure 8-13 ADF left cover...............................................................................................................................218

xiii

Figure 8-14 ADF input tray assembly .............................................................................................................220

Figure 8-15 Mylar holder assembly ................................................................................................................222

Figure 8-16 ......................................................................................................................................................224

Figure 8-17 Bottom unit assembly ..................................................................................................................226

Figure 8-18 Right hinge guide ........................................................................................................................228

Figure 8-19 Left hinge guide ...........................................................................................................................230

Figure 8-20 Power plug....................................................................................................................................232

Figure 8-21 Top formatter................................................................................................................................234

Figure 8-22 Fan assembly...............................................................................................................................236

Figure 8-23 Keyboard assembly .....................................................................................................................238

Figure 8-24 Carriage lock assembly ...............................................................................................................240

Figure 8-25 Open sensor assembly ................................................................................................................242

Figure 8-26 Scanner belt assembly ................................................................................................................244

Figure 8-27 Optical assembly .........................................................................................................................246

Figure 8-28 ......................................................................................................................................................248

Figure 8-29 Scanner motor fan .......................................................................................................................250

Figure 8-30 Lower cover assembly .................................................................................................................252

Figure 8-31 Scanner glass and cover .............................................................................................................254

Figure 8-32 Scanner rear cover ......................................................................................................................256

xiv

1 Product information

This chapter contains information about the following topics:

Features and benefits

●

Digital-sender components

●

Site requirements

●

Digital sender specifications

Media specifications

●

Regulatory information

Features and benefits

The HP 9200c Digital Sender helps quickly and conveniently distribute paper documents in an electronic format. It scans all kinds of documents and then uses the included HP Digital Sending Software (HP DSS) to send them to e-mail addresses, fax destinations, or network folders. The digital sender can also be set up to send documents to workflow destinations, along with metadata files containing workflow information that is captured at the device control-panel interface.

Hardware features

The device includes the following hardware features:

■ ADF-The device comes with a legal-size automatic document feeder (ADF) that accepts up to 50

pages.

■ Interactive touchscreen control panel-Intuitive onscreen menus and wizards help to complete

digital-sending tasks.

■ Flatbed scanner-The letter/A4-size scanner can scan both black-and-white and color

documents, with the ability to scan up to 1 mm (0.04 inch) from the paper edge.

■ Memory-The device comes standard with 128 megabytes (MB) of random access memory

(RAM).

■ Hard disk-The device includes a 20-gigabyte (GB) internal hard drive for storing documents and

settings.

■ Connectivity-The device provides a 10/100Base-T port and an enhanced input/output (EIO) port

for connectivity.

■ HP Jetdirect Inside- An embedded network interface ensures reliable network connectivity.

Software features

The HP DSS program supports the digital sender by providing the following features:

■ Send to e-mail-Scan a document and send it to one or more e-mail recipients in the form of

a .PDF, .JPEG, .TIFF, or .MTIFF file.

■ Send to secondary (secure) e-mail-Send a document by using a secure third-party e-mail

solution.

■ Send to fax-Scan a document and send it to a local area network (LAN) fax, Internet fax, or

Windows® 2000 fax destination. (This device does not have analog fax capability.)

■ Send to workflow-Scan a document and save it to a network folder or file transfer protocol

(FTP) site along with a file containing additional information about the document. A third-party software program can then retrieve and decipher the information, and perform the appropriate operation on the scanned image. A printer can also be set up as a workflow destination, so that scanned documents can be printed.

■ Send to network folder-Scan a document and send it to a folder on the network.

2 1 Product information

Minimum system requirements

The following table describes the network components that are used for digital sending.

Table 1-1 HP 9200c Digital Sender minimum system requirements

Component Description

Network server running Microsoft® Windows 2000 Professional, Server, or Advanced Server; Windows XP Professional; or Windows 2003 Standard or Enterprise Server

Network Fast Ethernet 100Base-TX or Ethernet 10Base-T

Digital senders or MFP products An HP DSS server can support up to 250 HP 9200c Digital

Web browser Users can use a Web browser from any computer on the

SMTP gateway This gateway facilitates the e-mail and Internet fax digital-

The server contains the following components:

■ HP DSS

■ HP MFP DSS Configuration Utility-used to configure

and monitor digital-sending features after the HP DSS program has been installed

■ Windows 2000 Fax service-required only when the

Windows 2000 Fax service is the method of fax transport

Senders or MFP products on the same network. Each device can be individually configured to support any or all of the digital-sending options.

NOTE HP DSS does not support the HP 9100C or

8100C Digital Senders.

network to configure and monitor the digital sender by using HP Web Jetadmin, or the embedded Web server in the digital sender.

sending options.

LAN fax server A LAN fax server is a network device that centrally handles

LDAP server An LDAP server is a directory server that contains

FTP server An FTP server can be used as a destination for documents

Domain controller/Novell directory server In order to support user authentication, the digital sender

Network printer A network printer can be set up as a destination for

the sending and receiving of large numbers of fax jobs. HP DSS can be used to configure the digital sender to route outgoing faxes to a LAN fax server.

recipients' names and e-mail addresses and supports Lightweight Directory Access Protocol (LDAP). HP DSS uses the LDAP server to obtain addresses for the digitalsender address book.

scanned by the digital sender.

must have access to a domain controller or Novell directory server in order to validate the user's login information.

documents scanned by the digital sender.

Features and benefits 3

Digital-sender components

The following illustrations show the main external parts of the digital sender.

Digital-sender parts

Figure 1-1 External parts (1 of 3)

1 Jam-release button

2 Control panel

3 On/off switch

4 Output bin

5 ADF input bin

4 1 Product information

Figure 1-2 External parts (2 of 3)

6 ADF cable

7 Control-panel cable

8 Embedded Jetdirect 10/100Base-T network port

9 EIO port

10 Power connector

Figure 1-3 External parts (3 of 3)

11 Scanner lock

12 Serial number

Control-panel features

The digital-sender control panel contains the following items.

Digital-sender components 5

Figure 1-4 Control panel

1 Touch-screen graphical display

2 Numeric key pad

3 R

4 M

5 S

6 S

7 S

8 S

ESET

button

ENU

button

LEEP

button and LED

TATUS

button

TOP

button

TART

button and LED

9 Attention LED

10 Data LED

11 Ready LED

12 Contrast control wheel

Table 1-2 Control-panel button functions

Button Function

ESET

ENU

Logs off the current user. Resets the job settings to factory or user-defined default values.

Shows the control-panel menu interface on the control-panel display. For a complete list of controlpanel menu items, see the HP 9200C Digital Sender Support Guide.

LEEP

TATUS

TOP

Puts the device into sleep mode, in which it shuts down some functions to conserve energy.

Shows the digital-sender supply status information on the control-panel display.

Cancels the job that is currently being scanned. After scanning is complete, the job cannot be canceled.

TART

Begins a digital-sending job or continues a job that has been interrupted.

6 1 Product information

Model and serial numbers

The model and serial number are located on the back of the device. The serial number can also be found at the back of the flatbed.

Digital-sender components 7

Site requirements

Place the digital sender on a sturdy surface, away from direct sunlight. Allow enough space around the digital sender to open the doors and trays.

Physical specifications

Table 1-3 Product dimensions

Product Height Depth Width Weight

HP 9200c Digital Sender 340.26 mm (13.40

inches)

Figure 1-5 Product dimensions

Environmental specifications

Environmental condition

Operating Storage/standby

571.82 mm (22.51 inches)

552.62 mm (17.82 inches)

22.7 kg (50 lbs)

Temperature 0°C to 40°C (32°F to 104°F) -40°C to 60°C (-40°F to 140°F)

Relative humidity 15% to 80% 15% to 90%

8 1 Product information

Digital sender specifications

Electrical specifications

Table 1-4 Power requirements

Power requirements 100-240 V (±10%)

Minimum recommended circuit capacity 1.0 Amp

50/60 Hz (±2 Hz)

PPM)

Ready Sleep Off

Table 1-5 Power consumption (average, in watts)

Product model Scanning (47

HP 9200c Digital Sender 95 W 36 W 13 W 0 W

Values current as of June 22, 2004. Values subject to change. See

support/9200c for current information.

Power reported is highest value measured

www.hp.com/

for color and monochrome scanning using all standard voltages.

Default time from Ready mode to Sleep = 60 minutes.

Recovery time from Sleep to start of scanning = less than 10 seconds.

Heat dissipation in Ready mode = 123 BTU/ hour.

Acoustic specifications

Table 1-6 Sound power and pressure level

Sound power level Declared per ISO 9296

Scanning (47 PPM)

= 6.6 Bels (A) [66 dB(A)]

WAd

Ready

= 5.4 Bels (A) [54 dB (A)]

pAm

Sound pressure level - Bystander Position Declared per ISO 9296

Scanning (47 PPM)

Ready

Values current as of April 26, 2004. Values subject to change. See information.

Configuration tested by Scanning simplex monochrome

www.hp.com/support/9200c for current

=51 dB (A)

pAm

=39 dB (A)

pAm

using ADF at 47 ppm and Letter-size paper.

Skew specifications

The skew specification is 0.6%. The actual skew varies depending on the length or the width of the page. For example, on a letter-size page the vertical skew is a maximum of 1.67 mm (0.065 inches)

Digital sender specifications 9

and the horizontal skew is a maximum of 1.29 mm (0.05 inches). The digital sender conforms to the following skew specifications:

■ ADF platen <= 0.6%

■ ADF simplex <= 0.6%

■ ADF duplex <= 0.6%

Media Horizontal Vertical

Letter 1.29 mm (0.05 inches) 1.67 mm (0.065 inches)

A4 1.26 mm (0.0496 inches) 1.78 mm (0.07 inches)

Legal 1.29 mm (0.05 inches) 2.13 mm (0.0838 inches)

10 1 Product information

Media specifications

The HP 9200c Digital Sender supports the following standard paper sizes:

■ Letter: 215.9 x 279 mm (8.5 x 11 inches)

■ Executive: 190 x 254 mm (7.5 x 10 inches)

■ A4: 210 x 297 mm (8.3 x 11.7 inches)

■ A5: 148 x 210 mm (5.83 x 8.27 inches)

■ B5: 176 x 250 mm (6.9 x 9.8 inches)

■ Legal (from the ADF only): 215.9 x 355.6 mm (8.5 x 14 inches)

Paper weight: 60 to 120 g/m2 (16 to 32 lb)

Up to 50 sheets of paper can be stacked in the ADF, for a maximum height of 5 mm (0.2 inch).

Media specifications 11

Regulatory information

FCC and Telecom regulations

FCC regulations

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it can cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation; the presence of interference can be determined by turning the equipment off and on. If this equipment does cause harmful interference to radio or television communications, the user is encouraged to try to correct the interference by one or more of the following measures:

■ Reorient or relocate the receiving antenna.

■ Increase distance between equipment and receiver.

■ Connect equipment to an outlet on a circuit different from that to which the receiver is located.

■ Consult your dealer or an experienced radio/television technician.

NOTE Any changes or modifications to the device that are not expressly approved by HP

could void the user’s authority to operate this equipment.

Environmental Product Stewardship program

Protecting the environment

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.

Power consumption

Power usage drops significantly while in Sleep mode, which saves natural resources and saves money without affecting the high performance of this product.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life.

Materials and recycling information

Material restrictions

This HP product contains mercury in the fluorescent lamp of the control-panel liquid crystal display that can require special handling at end-of-life. This HP product contains a lithium battery on the formatter board that can require special handling at end-of-life.

12 1 Product information

For recycling information, you can contact www.hp.com/recycle or contact your local authorities or the Electronics Industry Alliance:

www.eiae.org.

For more information

www.hp.com/go/environment, www.hp.com/hpinfo/community/environment/productinfo/safety,

Visit

www.hp.com/recycle.www.hp.com/go/environment, www.hp.com/hpinfo/community/environment/

productinfo/safety, or www.hp.com/recycle to obtain information about environmental topics, including:

■ the product environmental profile sheet for this and many related HP products

■ HP's commitment to the environment

■ HP's environmental management system

■ HP's end-of-life product return and recycling program

Regulatory information 13

Country-/region-specific safety statements

Canadian DOC statement

Complies with Canadian EMC Class B requirements.

«Conforme àla classe B des normes canadiennes de compatibilité électromagnétiques (CEM).»

VCCI statement (Japan)

EMI statement (Korea)

Declaration of conformity

Declaration of Conformity

according to ISO/IEC Guide 22 and EN 45014

Manufacturer's Name: Hewlett-Packard Company

Manufacturer's Address: 11311 Chinden Boulevard

Boise, Idaho 83714-1021, USA

declares that the product

Product Name: HP 9200c Digital Sender

Regulatory number - what's this? Place holder content.unit.

Regulatory Model Number

Product Options: ALL

conforms to the following Product Specifications:

Safety: IEC 60950-1:2001 / EN60950-1: 2001

EMC:

IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A2 (Class 1 Laser/LED Product)

GB4943-2001

CISPR 22:1997 / EN 55022:1998 - Class B

EN 61000-3-2:2000

EN 61000-3-3:1995 / A1

BOISB-0401–00

EN 55024:1998

14 1 Product information

Declaration of Conformity

FCC Title 47 CFR, Part 15 Class B

/ ICES-003, Issue 4

GB9254-1998, GB17625.1-1998

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-Marking accordingly.

1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. Compliance testing of product to standard with the exception of Clause 9.5, which is not yet in effect.

2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing name or the product number(s).

Boise, Idaho , USA

June 16, 2004

For regulatory topics only:

Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd.,, 31-41 Joseph Street Blackburn, Victoria 3130,

Australia,

European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE /

Standards Europe,, Herrenberger Strasse 140 , D-71034, Böblingen, (FAX: +49-7031-14-3143),

USA Contact: Product Regulations Manager, Hewlett-Packard Company,, PO Box 15, Mail Stop 160 Boise, ID 83707-0015, ,

(Phone: 208-396-6000),

Regulatory information 15

16 1 Product information

2 Service approach

This chapter contains information about the following topics:

Service approach

●

How to order parts and supplies

●

Hewlett-Packard Limited Warranty Statement

●

Availability of support and service

HP maintenance agreements

●

Service approach

Digital-sender repair normally begins by using the digital sender internal diagnostics and the following two-step process:

1 Isolate the problem to the major system (for example, the network or server, or the digital-sender

system).

2 Troubleshoot the problem by using the procedures in chapter 7.

After a faulty part is located, the digital sender can usually be repaired at the assembly level by replacing field replaceable units (FRUs). Some mechanical assemblies might need to be repaired at the subassembly level. Hewlett-Packard Company does not support replacement of components on the printed circuit assembles.

How to order parts and supplies

You can obtain the following items directly from HP:

■ Replacement parts To order replacement parts in the U.S. see

Outside the United States, order parts by contacting your local authorized HP service center.

■ Supplies To order supplies in the U.S., see

worldwide, see

www.hp.com/ghp/buyonline.html.

www.hp.com/go/ljsupplies. To order supplies

www.hp.com/go/hpparts/.

18 2 Service approach

Hewlett-Packard Limited Warranty Statement

HP PRODUCT

HP 9200c Digital Sender

DURATION OF LIMITED WARRANTY

1 year, Onsite service

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products might be either new or equivalent in performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

HP products might contain remanufactured parts equivalent to new in performance or might have been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/ region, state to state, or province to province. HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive might vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion might not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Hewlett-Packard Limited Warranty Statement 19

Availability of support and service

Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location.

HP maintenance agreements

Hewlett-Packard Company has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by location. Contact HP Customer Care to determine the services that are available and for more information about maintenance agreements. In general, the digital sender will have the following maintenance agreement:

Next-Day Onsite Service

This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP’s designated service zones are available on most onsite agreements (for additional charges).

20 2 Service approach

3 Installation and configuration

This chapter contains information about the following topics:

What ships in the box

●

Viewing the digital sender information pages

●

Security features

●

What ships in the box

The following items ship in the box with the digital sender.

Figure 3-1 What ships in the box

1 Getting started guide

2 Warranty booklet

3 HP DSS software and digital-sender documentation CDs

4 Digital sender

5 Control-panel overlays (optional)

6 Power cord

22 3 Installation and configuration

Viewing the digital sender information pages

Because the digital sender cannot print its information pages, they must be viewed by using the digital-sender control panel or by using the embedded Web server (EWS).

To view the device information pages by using the control panel

Follow these instructions to view the digital-sender information pages:

1 Press the M

2 Touch the INFORMATION menu.

3 Touch SHOW CONFIGURATION.

4 Use the scroll bar to scroll down through the configuration information. Touch NEXT to view the

EIO/Jetdirect information.

ENU

button on the control panel.

To view the device information pages by using the EWS

To view the EWS Web pages, you need to have the IP address for the device. You can find the IP address in one of the following two ways:

■ Go to the digital sender and look at the upper-left corner of the touchscreen. The IP address

should appear next to the word Ready.

ENU

■ If the IP address does not appear on the touchscreen, press the M

panel. Touch the INFORMATION menu, and then touch SHOW CONFIGURATION. The digitalsender configuration information appears on the touchscreen. Touch the NEXT button to see the Jetdirect data. Scroll through the information until you find the IP address.

NOTE You can gain access to the embedded Web server from any operating system that

supports the TCP/IP protocol and a Web browser, preferably either Netscape Navigator 4.7x or Microsoft Internet Explorer 5.0x or later. You cannot view the embedded Web server pages from outside a firewall.

button on the control

1 Open a Web browser and type the digital sender IP address into the Address box to open the

EWS Web page.

2 Click Configuration Page to view the configuration page information or Device Information to

see the device name and the IP address for the device.

3 Scroll to view the information page that you want to see.

Configuration information

The following configuration information appears on the control panel or the EWS page.

Device Information

Product Name: hp 9200c Digital Sender

Device Name: hp 9200c Digital Sender

Model Number: XXXXXX

Viewing the digital sender information pages 23

Device Serial Number: XXXXXXXXXX

Formatter Number: XXXXXXXXXX

CPB: X.XXX (X.X)

SCB: XXXX X

Firmware Datecode: XXXXXXXX XX.XX.0

Service ID: XXXXX

PS Wait Time–out: 300 seconds

Page Count: XXX

Document Feeder Kit Interval: 90000

Pages since last Doc Feeder Maintenance: XXX

Memory

Total RAM: 128MB

Security

Control Panel Lock: NONE

Control Panel Password: DISABLED

Write Protect: DISABLED

File System Access:

PJL: ENABLED

PML: ENABLED

NFS: ENABLED

PostScript: ENABLED

Options

DIMM Slot 1: Empty

Card Slot 1: 64 MB F/W FLASH: 2MB

Card Slot 2: Empty

EIO 1: Empty

EIO 2: HP Scanner Processor Card

LDAP Gateway: X.X.X.X

SMTP Gateway: X.X.X.X

hp MFP Digital Sending Server: X.X.X.X

24 3 Installation and configuration

The following information is important to note:

■ Firmware date codes: CPB displays the firmware date code for the copy processor board, and

SCB displays the firmware date code for the scanner controller board. When you upgrade the firmware, the firmware bundle upgrades all of the product components. See

Upgrading the

firmware for instructions to upgrade the firmware.

■ The Page Count, Document Feeder Kit Interval, and Pages since last Doc Feeder

Maintenance items are important to note for digital-sender maintenance. The default Document

Feeder Kit replacement interval is 90,000 pages.

■ The LDAP Gateway and SMTP Gateway addresses will be filled in if the digital sender is using

its embedded digital-sending functionality (that is, if it is not using a digital sending server). If the digital sender is using a digital sending server, then the hp MFP Digital Sending Server address will be filled in, and the LDAP and SMTP addresses will be 0.0.0.0. The hp MFP Digital Sending Server address is the IP address of the server where the HP MFP Digital Sending Software is installed.

NOTE Using “restore factory defaults” command clears the HP MFP Digital Sending

Server address.

Viewing the digital sender information pages 25

Security features

The most basic security feature of the digital sender is its ability to require a network login before a user can gain access to digital sending functions. This prevents unauthorized users from walking up to the device and sending documents. Hewlett-Packard Company highly recommends that authentication be enabled when configuring the digital sender.

For users who are concerned about e-mail security, the digital sender comes with a secure e-mail option. A number of third-party software vendors offer services for secure e-mail delivery. The Secondary E-mail feature is designed to work with one of these third-party software programs for users who require an extra measure of data security. It differs from the regular e-mail feature in that the data between the device and the HP DSS server is encrypted. An rfc822-compliant e-mail message that includes the scanned data as an attachment is created in a folder on the HP DSS server. The third-party software program, which is monitoring this folder, processes the e-mail message and sends it out in a secure manner.

Restricting software access

In order to keep the digital sender secure, you must also restrict access to the software programs that can be used to configure the device. By default, the digital-sending configuration options in the EWS are disabled when the digital sender begins using the HP DSS service. The digital sender can then only be configured by using the HP MFP DSS Configuration Utility. This centralizes configuration tasks and helps control security. Make sure that the HP DSS is installed on a secure server and that unauthorized users cannot use the HP MFP DSS Configuration Utility.

In addition, a password can be set in the EWS to prevent unauthorized access to the device-settings tabs. After the password has been set, users can only see the EWS Information tab.

Securing the embedded Web server

You can assign a password for access to the embedded Web server so that unauthorized users cannot change the digital sender settings.

1 Open the embedded Web server. See

2 Click the Settings tab.

3 On the left side of the window, click Security.

4 Type the password next to New Password, and type it again next to Verify Password.

5 Click Apply. Make note of the password, and store it in a safe place.

Viewing the digital sender information pages.

Securing HP Web Jetadmin

The final software program that can be used to control the digital sender is the HP Web Jetadmin program. This program can also be configured to require a password before any changes can be made. It should also be installed on a secure server and should be protected from unauthorized use.

Using the security lock

The security lock is a mechanical lock that prevents the removal of internal device components, such as the hard disk, compact flash, and memory DIMM. The lock is a third-party computer lock similar to the ones that are used to secure laptop computers. Purchase the lock separately, and then install it on the product in the location shown in this figure.

26 3 Installation and configuration

Figure 3-2 Security lock

Security features 27

28 3 Installation and configuration

4 Maintenance

This chapter contains information about the following topics:

Cleaning the digital sender

●

Replacing the mylar sheet

●

Calibrating the scanner

●

Calibrating the control panel

Performing preventative maintenance

●

Setting the real-time clock

●

Upgrading the firmware

Configuring and verifying an IP address

●

Cleaning the digital sender

To maintain the scan quality, clean the device only if the ADF or glass is visibly marked or dirty, or if you see a decrease in the scan quality (such as streaking). Clean the outside of the device with a water-dampened cloth. Clean the inside with only a dry, lint-free cloth. Observe all warnings and cautions in the following cleaning tasks.

To clean the glass

■

Clean the glass only if dirt is visible, or if you see poor scan quality (such as streaking).

■ Clean the glass surface by wiping it gently with a clean, damp, lint-free cloth. Use an ammonia-

based surface cleaner to dampen the cloth.

CAUTION Do not pour or spray liquids directly onto the glass. Do not press hard on the

glass surface, as this could break the glass.

To clean the touchscreen

Clean the touchscreen when needed to clear away fingerprints or dust build-up. To clean it, wipe the touchscreen gently with a clean, water-dampened, lint-free cloth.

CAUTION Use water only. Solvents or cleaners can damage the touchscreen. Do not pour

or spray water directly onto the touchscreen.

Cleaning the ADF delivery system

Clean the ADF only if it is visibly marked or dirty, or if you experience a decrease in scan quality (such as streaking).

To clean the ADF delivery system

1 Lift the top part of the digital sender.

2 Locate the white, vinyl ADF backing.

30 4 Maintenance

3 Locate the white, vinyl calibration strips.

4 Clean the ADF backing and the calibration strips by wiping them with a clean, damp, lint-free

cloth. Use an ammonia-based surface cleaner to dampen the cloth.

5 Close the top of the digital sender.

Cleaning the digital sender 31

To clean the ADF rollers

You should clean the rollers in the ADF if documents are misfeeding or if originals show marks as they exit the ADF.

CAUTION Clean the rollers only if documents are misfeeding or marks appear on the

originals, and you notice dust on the rollers. Cleaning the rollers frequently could introduce dust into the device.

1 Open the top of the digital sender.

2 Locate the rollers near the white, vinyl calibration strips.

3 Wipe the rollers gently with a clean, water-dampened, lint-free cloth.

CAUTION Do not pour water directly onto the rollers. Doing so might damage the device.

4 Close the top of the digital sender.

32 4 Maintenance

5 Push the release button to open the ADF cover.

6 Locate the rollers.

7 Wipe the rollers with a clean, water-dampened, lint-free cloth.

CAUTION Do not pour water directly onto the rollers. Doing so might damage the device.

8 Locate the separation pad.

9 Wipe the pad with a clean, water-dampened, lint-free cloth.

10 Close the ADF cover.

NOTE If the separation pad and feed rollers cannot be cleaned adequately, they might

need to be replaced.

Cleaning the digital sender 33

Replacing the mylar sheet

If vertical streaks appear on the scanned images, as shown in the following figure, you might need to replace the mylar sheet at the base of the ADF. The device ships with an envelope containing three extra mylar sheets and installation instructions. The envelope is in a pocket behind the ADF vinyl backing, as shown in the following figure.

Figure 4-1 Replacing the mylar sheet

Follow the instructions that come in the envelope to replace the mylar sheet.

NOTE If necessary, order extra mylar sheet replacement kits from an HP sales

representative. The HP part number is Q6496A.

34 4 Maintenance

Calibrating the scanner

The purpose of the scanner calibration process is to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Because of mechanical tolerances, the scanner carriage head might not read the position of the image accurately. During the calibration procedure, scanner offset values are calculated and stored. The offset values are subsequently used when producing scans so that the correct portion of the scanned image is obtained by either adding or subtracting the number of pixels that are indicated in the offset from the lines or rows of the image.

Scanner calibration should only be carried out if you notice offset problems with the scanned images. The scanner is calibrated before it leaves the factory and normally should not need to be calibrated again.

NOTE The scanner should be recalibrated any time the ADF is removed or replaced.

Before calibrating the scanner, you must print the calibration target on a printer.

To print the calibration target

1 Go to www.hp.com/go/9200c_scanner_cal and follow the instructions to download the calibration

target. The calibration target file is also available on the documentation CD that came with the device. The file name is CALIBRATION.PDF or CALIBRATION.DOC.

Calibrating the scanner 35

2 Print the target on any HP LaserJet printer or another available, laser-quality printer.

a Verify that the page size in the software program is set to legal, and do not make any

adjustments to the image size.

NOTE Ignore any printer errors that might appear about using incorrect paper size.

By selecting legal as the page size and printing on letter or A4 paper, the file prints to the edge of the paper.

b Place letter or A4 paper in tray 1 (or the multipurpose tray) and adjust the side guides.

c Print the first pass of the calibration target. (First copy of the file.)

d Return the first pass of the calibration target to tray 1 so that the arrows are facing into the

printer.

e Print the second pass (second copy of the file). The final calibration target must look like the

following figure.

Figure 4-2 Scanner calibration target

CAUTION If the calibration target does not look like the figure shown here, the

calibration process will fail and the quality of the digital-sender scans will be degraded. Where shown, the black areas must extend completely to the edges of the page. If they do not, use a black marker to extend the black areas to the edges of the page. If you have problems printing the calibration target, try using a different printer.

To calibrate the scanner

Use the following procedure to calibrate the scanner:

1 Take the calibration target to the digital sender.

2 Place it into the scanner ADF face-up and adjust the side guides.

ENU

3 Press the M

CALIBRATE SCANNER.

4 After the calibration target has passed through the ADF once, reposition it in the ADF face down.

5 After completing the second pass, position the target on the scanner glass and initiate the final

pass.

button, touch DIAGNOSTICS on the control-panel screen, and then touch

36 4 Maintenance

Calibrating the control panel

Use the following procedure to calibrate the control panel

1 Hold down the number (#) key and the C key while turning on the power.

2 Use non-scratching stylus to precisely touch the upper-left calibration point.

Calibrating the control panel 37

3 Use non-scratching stylus to precisely touch the lower-left calibration point.

4 The calibration is complete, and a normal boot with the memory count should resume in a few

seconds.

38 4 Maintenance

Performing preventative maintenance

The only preventative maintenance operation for the digital sender is the replacement of the ADF maintenance kit.

ADF maintenance kit

The device notifies you when it is time to replace the ADF Maintenance Kit by showing a message on the control-panel display. You can view the remaining life of the Maintenance Kit at any time by

TATUS

pressing the S Number Q5997A when you need to order a new ADF Maintenance Kit.

The ADF Maintenance Kit includes the following items:

■ One pick-up roller assembly

■ One separation pad

■ One mylar-sheet kit

■ An instruction sheet

Follow the instructions that come with the kit to install it.

After replacing the kit, set the NEW DOCUMENT FEEDER KIT setting in the control-panel RESETS menu to YES.

button on the control panel or visiting the EWS Supplies Status page. Use Part

Performing preventative maintenance 39

Setting the real-time clock

Use the real-time clock feature to set the date and time settings. The date and time information is attached to digital-send jobs. You can also set the digital sender to automatically warm up and prepare for use at a set time each day.

Setting the date and time

When setting the date and time you can set the date format, date, time format, and time.

To set the date format

1 Touch M

2 Scroll to and touch CONFIGURE DEVICE.

3 Scroll to and touch SYSTEM SETUP.

4 Touch DATE/TIME.

5 Touch DATE FORMAT.

6 Touch the appropriate format. The settings are saved and the control panel returns to the DATE/

TIME submenu.

7 Touch EXIT to exit the menu.

ENU

To set the date

1 Touch M

2 Scroll to and touch CONFIGURE DEVICE.

3 Scroll to and touch SYSTEM SETUP.

4 Touch DATE/TIME.

5 Touch DATE.

6 Touch the appropriate options to set the correct month, date, and the year.

ENU

NOTE The order of modifying the month, date, and year depends upon the date format

setting.

7 The settings are saved and the control panel returns to the DATE/TIME submenu.

8 Touch EXIT to exit the menu.

To set the time format

1 Touch M

2 Scroll to and touch CONFIGURE DEVICE.

3 Scroll to and touch SYSTEM SETUP.

4 Touch DATE/TIME.

40 4 Maintenance

ENU

5 Touch TIME FORMAT.

6 Touch the appropriate format. The settings are saved and the control panel returns to the DATE/

TIME submenu.

7 Touch EXIT to exit the menu.

To set the time

1 Touch M

ENU

2 Scroll to and touch CONFIGURE DEVICE.

3 Scroll to and touch SYSTEM SETUP.

4 Touch DATE/TIME.

5 Touch TIME.

6 Touch the appropriate options to set the correct hour, minute, and AM or PM setting.

NOTE The order of modifying the hour, minute, and AM or PM setting depends upon the

time-format setting.

7 The settings are saved and the control panel returns to the DATE/TIME submenu.

8 Touch EXIT to exit the menu.

Setting the wake time

Use the wake-time feature to wake the digital sender at a set time each day. If a wake time is set, use an extended sleep-delay period. See

To set the wake time

Setting the sleep delay.

1 Touch M

ENU

2 Scroll to and touch CONFIGURE DEVICE.

3 Scroll to and touch SYSTEM SETUP.

4 Touch WAKE TIME.

5 Touch the day of the week for which you want to set the wake time.

6 Touch CUSTOM.

7 Touch the appropriate options to set the correct hour, minute, and AM or PM setting.

8 If you want to wake the digital sender at the same time each day, on the APPLY TO ALL DAYS

screen, touch YES.

9 If you want to set the time for individual days, touch NO, and repeat the procedure for each day.

10 The settings are saved and the control panel returns to the WAKE TIME submenu.

11 Touch EXIT to exit the menu.

Setting the real-time clock 41

Setting the sleep delay

Use the sleep-delay feature to set the period of time that the digital sender must be idle before it enters the sleep mode.

NOTE If the sleep-delay feature is turned off in the RESETS menu, the digital sender never

enters the sleep mode. Selecting a sleep-delay value automatically turns the sleep feature on. The default value for the sleep delay setting is 60 minutes.

To set the sleep delay

1 Touch M

2 Scroll to and touch CONFIGURE DEVICE.

3 Scroll to and touch SYSTEM SETUP.

4 Touch SLEEP DELAY.

5 Scroll to and touch the sleep-delay setting that you want.

6 The settings are saved and the control panel returns to the SYSTEM SETUP submenu.

7 Touch EXIT to exit the menu.

ENU

42 4 Maintenance

Upgrading the firmware

The HP 9200c Digital Sender features remote firmware update (RFU) capability. Use the following steps to remotely upgrade the digital-sender firmware. These steps are explained in more detail in the following sections.

1 Determine the current level of firmware that is installed on the device.

2 Go to the Web site and find out whether a new version is available. If it is, download the latest

firmware to your computer.

3 Download the new firmware to the device.

Determining the current level of firmware

To determine the current level of firmware, view the configuration page on the digital-sender control panel. To view the configuration page, follow these instructions.

1 On the control panel, press the M

2 Select the INFORMATION menu.

3 Select VIEW CONFIGURATION.

4 Scroll to the configuration section marked Device Information to find the Firmware date code.

The firmware date code looks something like this: 20030502 05.003.0.

ENU

button to open the menus.

Downloading the new firmware from the HP Web site

To find the most recent firmware upgrade for the digital sender, go to www.hp.com/

go/9200c_firmware. This page also contains instructions for how to download the new firmware

version. Download the new firmware version from the Web site and then use one of the following methods to update the digital sender firmware.

Using FTP to upgrade the firmware on a direct network connection

The device must be in a "ready" state to receive an .RFU file update. Any jobs that are ahead of the RFU job in the queue are completed before the update is processed.

The elapsed time for an update depends on the I/O transfer time as well as on the time that it takes for the device to reinitialize. The I/O transfer time depends on a number of things, including the speed of the host computer that is sending the update. If the remote firmware update process is interrupted before the firmware is downloaded (while Receiving Upgrade appears on the controlpanel display), the firmware file must be sent again. If power is lost during the flash DIMM update (while the Performing Upgrade message appears on the control-panel display), the update is interrupted and the message Resend Upgrade appears (in English only) on the control-panel display.

Follow these instructions to perform the upgrade by using FTP.

Upgrading the firmware 43

NOTE The firmware update involves a change in the format of nonvolatile random-access

memory (NVRAM). Any menu settings that are changed from the default settings might return to default settings and must be changed again if you want settings that are different from the defaults.

1 If you do not already have it, get the TCP/IP address of the digital sender from the Jetdirect

page. The HP Jetdirect page is the second page that you see when viewing the configuration page on the control panel.

NOTE Before connecting to the digital sender, make sure that it is not in Sleep mode.

Also make sure that any error messages are cleared from the control-panel display.

2 Open a command window on your computer.

Type: ftp <TCP/IP ADDRESS>. For example, if the TCP/IP address is 192.168.0.90, type ftp

192.168.0.90.

4 Press Enter on the keyboard.

5 When prompted for the user name, press Enter.

6 When prompted for the password, press Enter.

Type bin at the command prompt.

8 Press Enter. The message 200 Types set to I, Using binary mode to transfer files appears in

the command window.

Type put <FILENAME>, where <FILENAME> is the path to the .RFU file that you downloaded from the Web. For example, type put C:\LJ\3500FW.RFU, and then press Enter.

NOTE If the file name or path includes a space, you must enclose the file name or path

in quotation marks. For example, type put "C:\MY DOCUMENTS\LJ\3500FW.RFU"

The following series of messages appears in the command window:

200 PORT command successful

150 Opening BINARY mode data connection

226 Ready

226 Processing Job

226 Transfer complete

Then, a message containing the transfer-speed information appears.

10 The download process begins and the firmware is updated on the device. This can take about

five minutes. Let the process finish without further interaction with the device or computer.

NOTE The digital sender automatically restarts the firmware after processing the

upgrade.

At the command prompt, type bye to exit the ftp command.

At the command prompt, type exit to return to the Windows interface.

44 4 Maintenance

Using HP Web Jetadmin to upgrade the firmware

This procedure requires HP Web Jetadmin Version 7.0 or later to be installed. Complete the following steps to update a single device through HP Web Jetadmin after downloading the .RFU file from the HP Web site.

1 Start HP Web Jetadmin.

2 Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to

the Device Lists folder.

3 Expand the Device Lists folder and select All Devices. Locate the digital sender that you want

to update in the list of devices, and then click to select it.

4 Locate the drop-down box for Device Tools in the upper-right corner of the window. Select

Update Printer Firmware from the action list.

5 Click Browse under Upload New Firmware Image and navigate to the location of the .RFU file

that you downloaded from the Web. Select the file.

6 Click Upload to move the .RFU file to the correct location on the HP Web Jetadmin server. After

the upload is complete, the browser window refreshes.

7 Select the new .RFU date code from the Select New Firmware Version drop-down menu.

8 Click Update Firmware Now. HP Web Jetadmin sends the selected .RFU file to the device. The

digital-sender control panel shows messages that indicate the progress of the upgrade. At the end of the upgrade process, the digital sender restarts the firmware.

Upgrading the HP Jetdirect Inside firmware

The HP Jetdirect Inside network interface in the device has firmware that can be upgraded separately from the digital-sender firmware. This procedure requires HP Web Jetadmin Version 6.2 or greater to be installed. Complete the following steps to update the HP Jetdirect firmware with HP Web Jetadmin.

1 Open the Web Jetadmin program.

2 Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to

the Device Lists folder.

3 Select the device that you want to update.

4 In the Device Tools drop-down list, select Jetdirect Firmware Update.

5 Under Jetdirect firmware version the Jetdirect model number and current firmware version are

listed. Write down this information.

6 Go to

7 Scroll down to the list of Jetdirect model numbers and find the model number that you wrote down.

8 Look at the current firmware version for the model, and see if it is later than the version that you

www.hp.com/go/wja_firmware.

wrote down. If it is, right-click the firmware link and follow the instructions on the Web page to download the new firmware file. The file must be saved into <drive>: \PROGRAM FILES\HP WEB JETADMIN\DOC\PLUGINS\HPWJA\FIRMWARE \JETDIRECT on the computer that is running the HP Web Jetadmin software.

Upgrading the firmware 45

9 In HP Web Jetadmin, return to the main device list and select the digital sender again.

10 In the Device Tools drop-down list, select Jetdirect Firmware Update again.

11 On the Jetdirect firmware page, the new firmware version appears under Jetdirect Firmware

Available on HP Web Jetadmin. Click the Update Firmware Now button to update the

Jetdirect firmware.

46 4 Maintenance

Configuring and verifying an IP address

You can use either of two options to assign and configure TCP/IP addresses on an HP Jetdirect print server:

■ HP Web Jetadmin

■ Embedded Web server

TCP/IP assignment

The system administrator or primary user is responsible for determining the TCP/IP address for a specific print server. If you are unsure what the TCP/IP address should be or if you are unfamiliar with using TCP/IP on a network, go to the HP Web site at left corner of the Web page and search for TCP/IP Overview.

Automatic discovery

The product is equipped with an HP Jetdirect Inside embedded print server. If a BootP or DHCP server is available during product installation, the print server is automatically assigned an IP address for use on the network. This occurs because the print server defaults to 192.0.0.192 (Legacy default) or to 159.254.x.x (Auto IP) if the print server cannot obtain an IP address over the network from a BootP or DHCP server. The default that is assigned depends on the particular network (small/ private or enterprise) by using sensing algorithms.

www.hp.com. Click Search in the upper-

To determine the new IP address, view the configuration page and check the TCP/IP status and address.

Dynamic Host Configuration Protocol (DHCP)

When the product is turned on, the HP Jetdirect Inside print server broadcasts DHCP requests. DHCP automatically downloads an IP address from a network server. DHCP servers maintain a fixed set of IP addresses and only loan an IP address to the print server. Consult your operating system documentation to set up DHCP service on your network.

Verifying the TCP/IP configuration

Two ways are available to view the TCP/IP address of the digital sender:

■ Go to the digital sender and look at the upper-left corner of the touchscreen. The IP address

should appear next to the word Ready.

ENU

■ If the IP address does not appear on the touchscreen, press the M

button on the control

Changing an IP address

Use the following procedures if you need to change the product TCP/IP address.

Configuring and verifying an IP address 47

To change an IP address by using HP Web Jetadmin

Open HP Web Jetadmin. Type the TCP/IP address in the Quick Device Search field and click Go. At the top menu bar, follow this procedure for discovery options.

1 In the drop-down menu, click Devices.

2 In the drop-down menu, click New Devices. Click Go.

3 Click the column header of your choice (such as IP Address or Device Model) to arrange the list

of available devices in ascending or descending order.

4 Highlight the product that you want to configure, and click Open Device.

5 From the submenu at the top of the HP Web Jetadmin screen, select Configuration.

6 Click the network link located on the left side of the configuration screen.

7 Type the new IP information. You might need to scroll down for more options.

8 Click Apply to save the settings.

9 Click the Refresh button located next to the question mark on the right side of the screen.

10 Verify the IP information by clicking Status Diagnostics or by viewing the configuration page.

To change an IP address by using the embedded Web server

The digital sender has an embedded Web server that can be used to modify the TCP/IP parameters. To use the embedded Web server, the IP address for the HP Jetdirect Inside print server must already be configured. On a network, this is done automatically during initial product installation.

1 In a supported Web browser, type the current IP address of the device as the URL. The Device

Status page of the embedded Web server appears.

2 Click Networking. On this page, you can modify the digital sender network configuration.

48 4 Maintenance

5 Theory of Operation

This chapter presents an overview of the relationships between major components in the digital sender, and includes information about the following topics:

Basic operation

●

Formatter system

●

Engine control system

Flatbed unit and ADF system

●

Basic operation

All high-level digital sender processes are routed through the formatter, which processes the image and communicates with the host computer.

The basic digital sender operation can be divided into three systems:

■ The engine control system, which includes the power supply and the scanner controller board

■ The pickup-and-feed system, which consists of various rollers and transports the media through

the digital sender

■ The scanner system, which scans data and sends it to the formatter for sending

Sequence of operation (scanner)

Period (sequence) Description

Power on The period of time from when the digital sender power is turned on until the main motor

Initialization The period of time after the initial power-on sequence and before the digital sender is

Standby The period of time from the end of the initialization sequence until a request for a scan.

Scan The period of time immediately following a request for a scan. The scanner fan turns on,

begins to rotate.

ready to scan. During this time, the scanner and ADF initialization is completed, scanner calibration is performed, and the ADF checks for media in the input tray.

During this time, the scan carriage is in the Home position and the digital sender might go into Sleep mode.

the scan start position is adjusted, the digital sender performs the scan, and data is sent to the formatter.

50 5 Theory of Operation

Formatter system

The formatter is responsible for the following procedures:

■ Controlling Sleep mode

■ Receiving and processing scan data

■ Monitoring control-panel functions and relaying digital-sender status information (through the

control panel and the network)

■ Developing and coordinating data placement and timing with the scanner controller board

■ Communicating with the host computer through the network

The formatter provides the electrical interface and mounting locations for one EIO card, two memory DIMMs, the hard-disk, one flash memory slot for firmware, and one open flash memory card slot

Sleep mode

This feature conserves power after the digital sender has been idle for an adjustable period of time. When the digital sender is in Sleep mode, the control-panel backlight is turned off, but the digital sender retains all settings. The default setting is for Sleep mode to be enabled, and the digital sender enters the Sleep mode after a 60-minute idle time. Sleep mode can also be turned off from the Configure Device System Setup menu on the control panel.

The digital sender exits Sleep mode and enters the warm-up cycle when any of the following occurs:

■ A PML or PJL command is received

■ A control-panel button is pressed or you touch the touchscreen

■ The top cover is opened

■ Media is placed in the input tray

NOTE Digital-sender error messages override the Sleep message. The digital sender enters

Sleep mode at the appropriate time, but the error message continues to appear.

CPU

The formatter incorporates a 533 MHz RISC processor.

Memory

The formatter system contains the digital sender memory, which is divided into several components. This section describes each memory component.

Formatter system 51

NOTE If the digital sender encounters a problem when managing available memory, a

clearable warning message appears on the control panel.

■ Hard disk-The digital sender comes standard with a hard disk that has a capacity of more than

20 GB. The hard disk is used to store settings and jobs.

■ DIMM slots with random-access memory-The random-access memory (RAM) contains the

scanned image. Memory capacity can be increased by adding a DIMM to the formatter or replacing the existing DIMM with a larger DIMM.

■ Flash-memory slots-The firmware is contained on a flash-memory card in the first slot on the

formatter. Do not remove the flash-memory card that contains the firmware or the device will not boot. A remote firmware upgrade process is available, which overwrites the firmware on the flash-

memory card.

■ Nonvolatile memory-The digital sender uses nonvolatile memory (NVRAM) to store I/O

information and other permanent information, such as page counts and serial number. The contents of NVRAM are retained when the digital sender is turned off or disconnected.

Control panel

The control panel contains both touchscreen and hard keys, and sends user commands to the formatter.

Scanner controller board

The scanner controller board sends data to the formatter and receives commands from the formatter. The scanner controller board controls motors, fans, and sensors.

52 5 Theory of Operation

Engine control system

Engine power supply circuit

The power supply consists of a low-voltage circuit. The low-voltage circuit provides uninterrupted 5 V and 3.3 V power to the formatter, and provides 24 V, 5 V, and 3.3 V power to the scanner controller board.

Engine control system 53

Flatbed unit and ADF system

Electrical system

The scanner-assembly electrical system consists of the following components:

■ The charged-coupled device (CCD) PCA (optical assembly)

■ The inverter

■ The scanner controller board

■ The ADF intermediate board

Figure 5-1 Scanner assembly electrical structure shows the scanner-assembly electrical structure.

Figure 5-1 Scanner assembly electrical structure

54 5 Theory of Operation

Motors and fans

The scanner assembly has three motors and three fans. The motors are stepping motors, which drive the components inside the scanner assembly. The fans cool various motors and components in the system.

Name Purpose Type Rotation Failure detection

Scanner motor (flatbed motor)

Feed motor Drives the pickup, the

Read motor Drives the feed and

Scanner base fan Cools the power supply Fan Exhaust No

Scanner motor fan Cools the scanner

ADF fan Cools the feed motor

Drives the scanner carriage unit

separation, and registration rollers

delivery rollers

lamp and the CCD

and the read motor

Stepping motor Varies No

Fan Intake Yes

Fan Exhaust Yes

Optical assembly

The optical assembly contains the lamp, five mirrors, a lens, and the charged coupled device (CCD).

Figure 5-2 Scan carriage components

The scanner lamp illuminates a small strip of the document that is called the raster line. The mirrors direct the light through the lens to the CCD. The CCD senses and records the light, creating an analog representation of the raster line. If the ADF is being used, the document then advances in the ADF to the next raster line. If the flatbed is being used, the carriage advances to the next raster line. This advancing and collection process continues to the end of the sheet.

Flatbed unit and ADF system 55

Figure 5-3 Optical assembly

The image data is collected on the scanner controller board, where it is processed and sent to the formatter.

56 5 Theory of Operation

ADF feed system

The ADF has built-in duplexing capability for scanning two-sided documents. Pages from the original document enter the ADF from the ADF input tray. A separation roller and separation pad work together to separate the top sheet from the stack. The page passes through a set of registration rollers and two sets of feed rollers that advance the page. A set of delivery rollers delivers the page to the ADF output bin. A bin-full sensor detects when the ADF output bin is full and stops the feed mechanism until the bin is emptied.

Figure 5-4 ADF paper path and sensors

Jam detection

When the sensors inside the ADF detect a jam, the feed and read motors immediately stop. A signal is sent to the scanner controller board, which notifies the formatter. An ADF Paper Jam message appears on the control-panel display.

To clear a jam, open the jam-access cover and remove the media. When sensors do not detect media after entering the jam state, the jam message is cleared from the control-panel display.

Residual-media jam

During the initialization sequence or after the ADF jam cover has been opened and closed, if the registration sensor, read sensor, or exit sensor detects the presence of media, the scanner controller board determines that a residual-media jam has occurred.

Flatbed unit and ADF system 57

ADF pickup jam

If the leading edge of the media did not reach the registration sensor within a specific period of time, the scanner controller board determines that an ADF pickup jam has occurred.

ADF jam

ADF jams can occur in three places inside the ADF.

Registration-sensor jam

If the registration sensor does not detect the trailing edge of the media after the leading edge reaches the scan-ready position, the scanner-controller board determines that an ADF jam has occurred.

Also, when the scanner duplexer is in use, if the registration sensor does not detect the leading edge of the media after a specific period of time after media enters the duplexer, the scanner-controller board determines that an ADF jam has occurred.

Read-sensor jam

If the read sensor does not detect the leading edge of the media within a specific period of time, or if the read sensor does not detect the trailing edge of the media within a specific period of time after it detects the leading edge, the scanner-controller board determines that an ADF jam has occurred.

Exit-sensor jam

If the exit sensor does not detect the leading edge of the media within a specific period of time after the leading edge reaches the read sensor, or if the exit sensor does not detect the trailing edge of the media within a specific period of time after the read sensor detects the trailing edge, the scannercontroller board determines that an ADF jam has occurred.

ADF cover-open jam

If the ADF jam-access cover is opened while media is feeding through the ADF, a jam occurs.

ADF open jam

If the ADF is opened while media is feeding through the ADF, a jam occurs.

58 5 Theory of Operation

6 Removal and replacement

This chapter contains information about the following topics:

Removal and replacement strategy

●

User-replaceable parts

●

External components and covers

●

Internal components

Removal and replacement strategy

This chapter describes how to remove, replace, and reassemble the major assemblies of the digital sender. Replacement is generally the reverse of removal.

WARNING! Unplug the power cord from the power outlet (at the wall receptacle) before

attempting to service the digital sender. If you do not follow this warning, severe injury can result. Certain functional checks during troubleshooting might require power to be supplied to the digital sender. However, all power should be turned off and the product should be unplugged when you remove any digital sender assemblies or components. Never operate or service the digital sender when the protective cover is removed from the laser/scanner assembly. The reflected beams, although invisible, can damage your eyes.

CAUTION The product contains components that are sensitive to electrostatic discharge

(ESD). Always perform service work at an ESD-protected workstation. If an ESD-protected workstation is not available, discharge body static by grasping the digital sender chassis before touching an ESD-sensitive component. Ground the digital sender chassis before servicing the digital sender.

NOTE To identify the left side and right side of the digital sender, face the control panel.

Required tools

■ #1 Phillips screwdriver

■ #2 Phillips screwdriver

■ #2 Phillips screwdriver with a shaft diameter of 6 mm (0.25 inch) or less

■ Short #2 Phillips screwdriver shaft length of 76 mm (3.0 inches)

■ Right-angle #2 Phillips screwdriver

■ Small flat-blade screwdriver

■ Needle-nose pliers

■ ESD mat (if available; see the preceding ESD caution)

■ Penlight (optional)

■ Tape (optional)

CAUTION A pozidriv screwdriver can damage screw heads on the product. Use a #2 Phillips

screwdriver.

Before performing service

■ If possible, go to the digital sender embedded Web server and print the configuration page.

60 6 Removal and replacement

After completing service

■ Reconnect all cables to the product.

■ Replace all of the accessories.

■ Verify that the most recent firmware is installed. See

Viewing the digital sender information pages.

Screws that are used in the digital sender

This table describes the screws that are used in the digital sender and provides guidelines to help determine where each type of screw is used. The screws can vary in length depending on the thickness of the material that is being fastened. Always note where each type of screw is located and replace each one in its original location.

NOTE When you are disassembling the product, place the screws into the chassis holes

from which they were removed. This prevents their loss, and ensures that the proper type and length of screw for each location is used when the product is reassembled

Table 6-1 Common fasteners that are used in this digital sender

Drawing and description Purpose

This screw is used to fasten metal to metal when good electrical contact is needed. This screw also provides high resistance to loosening.

Phillips–head machine screw with captive star washer

This screw is used to fasten sheet metal or plastic to plastic frames. The deep, coarsely spaced threads provide an increased holding capability while decreasing the possibility of stripping the target hole.

Phillips–head screw with self-tapping threads

Phillips washer-head machine screw with a broad, flat washer attached to the screw head

Screw measurement guide

NOTE To install a self-tapping screw, first turn it counterclockwise to

align it with the existing thread pattern, and then carefully turn it clockwise to tighten it. You will feel resistance and hear the screw click when it engages the existing threads in the hole. Do not overtighten the screw. If a self-tapping screw-hole becomes stripped, repair the screwhole or replace the affected assembly.

This screw is used to fasten sheet metal parts to the sheet metal chassis. It spans large clearance holes and distributes the load by increasing the bearing surface.

Removal and replacement strategy 61

User-replaceable parts

● Separation pad

Pickup roller assembly

●

Pickup-roller cover

●

ADF mylar shield

●

Mylar-holder assembly

Control panel

●

Control-panel overlays

Formatter assembly

●

Hard disk

●

Hard-disk drive cable

Memory DIMM

●

Compact flash card

Hinge flaps

●

Paper input tray

●

62 6 Removal and replacement

Separation pad

1 Open the ADF top cover.

2 Raise the separation pad frame assembly.

Figure 6-1 Removing the separation pad (1 of 2)

User-replaceable parts 63

3 Push the bottom edge of the separation pad away from the frame.

Figure 6-2 Removing the separation pad (2 of 2)

4 Remove the separation pad.

64 6 Removal and replacement

Pickup roller assembly

1 Open the ADF top cover.

Figure 6-3 Removing the pickup roller assembly (1 of 3)

2 Open the pickup-roller cover by pressing the locking tab and rotating the top of the assembly

away from the ADF.

Figure 6-4 Removing the pickup roller assembly (2 of 3)

3 Disengage the left side (gear end) of the roller-assembly drive shaft, and slide the assembly to

the left of the device to remove it.

Figure 6-5 Removing the pickup roller assembly (3 of 3)

User-replaceable parts 65

Pickup-roller cover

1 Open the ADF top cover.

2 Open the pickup-roller cover.

3 Release two clips (callout 1) to remove the cover.

Figure 6-6 Removing the pickup-roller cover

66 6 Removal and replacement

ADF mylar shield

1 Open the ADF/scanner assembly and release the locking tabs on the mylar-holder assembly.

Figure 6-7 Replacing the ADF mylar shield (1 of 5)

The mylar-holder assembly will drop open.

Figure 6-8 Replacing the ADF mylar shield (2 of 5)

User-replaceable parts 67

2 Carefully unhook the mylar shield from the four tabs on the mylar-holder assembly, and then

remove and discard the mylar shield.

Figure 6-9 Replacing the ADF mylar shield (3 of 5)

3 Insert a new mylar shield, and clip it onto the four tabs on the mylar-holder assembly.

Figure 6-10 Replacing the ADF mylar shield (4 of 5)

68 6 Removal and replacement

4 Close the mylar-holder assembly.

Figure 6-11 Replacing the ADF mylar shield (5 of 5)

User-replaceable parts 69

Mylar-holder assembly

1 Open the ADF/scanner assembly and release the locking tabs on the mylar-holder assembly.

Figure 6-12 Removing the mylar-holder assembly (1 of 2)

Figure 6-13 Removing the mylar-holder assembly (2 of 2)

2 Remove the mylar-holder assembly by unclipping two clips (callout 1) and pulling the assembly

toward you.

70 6 Removal and replacement

Control panel

1 Turn the two latches (callout 1) counterclockwise 90° until they click.

Figure 6-14 Removing the control panel (1 of 2)

2 Rotate the top of the control panel away from the device and disconnect one connector to free

the control panel from the device.

Figure 6-15 Removing the control panel (2 of 2)

3 Remove the control panel.

User-replaceable parts 71

Control-panel overlays

Use a small flat-blade screwdriver to release the two control-panel overlays.

Figure 6-16 Removing the control panel overlays

72 6 Removal and replacement

Formatter assembly

1 Unscrew the thumb screws at the back of the device and use them to pull the formatter cage out

of the unit.

Figure 6-17 Removing the formatter cage

2 Remove the hard disk (see

memory DIMM (see

Memory DIMM), and install them into the new formatter cage.

Hard disk), the compact flash (see Compact flash card), and the

User-replaceable parts 73

Hard disk

WARNING! The product contains components that are sensitive to electrostatic discharge

(ESD). Always perform service work at an ESD-protected workstation. If an ESD-protected workstation is not available, discharge body static by grasping the device chassis before touching an ESD-sensitive component. Ground the device chassis before servicing the product.

1 Remove the formatter cage and open the formatter cage door. See Formatter assembly.

2 Disconnect the hard-disk drive cable from the hard-disk drive.

Figure 6-18 Removing the hard drive (1 of 2)

74 6 Removal and replacement

3 Squeeze the locking tab to release the hard-disk drive, and then push it to the right to remove it.

Figure 6-19 Removing the hard drive (2 of 2)

User-replaceable parts 75

Hard-disk drive cable

WARNING! The product contains components that are sensitive to electrostatic discharge

1 Remove the formatter cage and open the formatter cage door. See Formatter assembly.

2 Disconnect the hard-disk-drive cable from the hard-disk drive (callout 1) and from the formatter

(callout 2).

Figure 6-20 Removing the hard-disk drive cable (1 of 2)

76 6 Removal and replacement

Memory DIMM

1 Remove the formatter cage. See Formatter assembly.

2 Push down on the two tabs (callout 1) and release the memory DIMM.

Figure 6-21 Removing the memory DIMM

User-replaceable parts 77

Compact flash card

1 Remove the formatter cage. See Formatter assembly.

2 Slide the compact flash card up to remove it.

Figure 6-22 Removing the compact flash card

NOTE The compact flash that contains the firmware image can only be installed in the

first slot.

78 6 Removal and replacement

Hinge flaps

Grasp each hinge flap (callout 1) by its edges and pull back to remove the flaps.

Figure 6-23 Removing the hinge flaps

User-replaceable parts 79

Paper input tray

1 Open the ADF top cover.

2 Pull the tab on the left side of the paper input tray.

Figure 6-24 Removing the paper input tray

3 Remove the tray.

80 6 Removal and replacement

External components and covers

● Control panel lower cover

Control panel upper cover

●

Control panel cover assembly

●

External control-panel cable

●

Output bin base cover or output bin extender

Output bin paper lever

●

ADF right cover

ADF right corner cover

●

ADF left cover

●

ADF left corner cover

ADF rear cover

●

Scanner right cover

Scanner left cover

●

Scanner front cover

●

Scanner rear cover

Right hinge cover

●

Left hinge cover

●

Upper hinge cover

Control panel lower cover

1 Remove the control panel. See Control panel.

External components and covers 81

2 Remove four screws (callout 1).

Figure 6-25 Removing the control panel lower cover

3 Remove the control panel lower cover.

82 6 Removal and replacement

Control panel upper cover

1 Remove the following items:

● Control panel. See

● Control panel lower cover. See

2 Remove five screws (callout 1) in the back of the control panel, and pull two tabs (callout 2)

toward you to release the control panel upper cover.

Control panel.

Control panel lower cover.

Figure 6-26 Removing the control panel upper cover

3 Remove the control-panel upper cover.

External components and covers 83

Control panel cover assembly

1 Remove the control panel. See Control panel.

2 Remove three screws (callout 1), and slide the cable bundle out of the slot.

Figure 6-27 Removing the control panel cover assembly (1 of 6)

3 Slide the rear control-panel cover past the latches and remove the cover.

4 Remove two screws (callout 2).

Figure 6-28 Removing the control panel cover assembly (2 of 6)

84 6 Removal and replacement

HP Digital Sender 9200c service manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product information

Features and benefits

Hardware features

Software features

Minimum system requirements

Digital-sender components

Digital-sender parts

Control-panel features

Model and serial numbers

Site requirements

Physical specifications

Environmental specifications

Digital sender specifications

Electrical specifications

Acoustic specifications

Skew specifications

Media specifications

Regulatory information

FCC and Telecom regulations

FCC regulations

Environmental Product Stewardship program

Protecting the environment

Power consumption

Plastics

Materials and recycling information

Country-/region-specific safety statements

Canadian DOC statement

VCCI statement (Japan)

EMI statement (Korea)

Declaration of conformity

Service approach

Service approach

How to order parts and supplies

Hewlett-Packard Limited Warranty Statement

Availability of support and service

HP maintenance agreements

Next-Day Onsite Service

3 Installation and configuration

What ships in the box

Viewing the digital sender information pages

To view the device information pages by using the control panel

To view the device information pages by using the EWS

Configuration information

Security features

Restricting software access

Securing the embedded Web server

Securing HP Web Jetadmin

Using the security lock

4 Maintenance

Cleaning the digital sender

To clean the glass

To clean the touchscreen

Cleaning the ADF delivery system

To clean the ADF delivery system

To clean the ADF rollers

Replacing the mylar sheet

Calibrating the scanner

To print the calibration target

To calibrate the scanner

Calibrating the control panel

Performing preventative maintenance

ADF maintenance kit

Setting the real-time clock

Setting the date and time

To set the date format

To set the date

To set the time format

To set the time

Setting the wake time

To set the wake time

Setting the sleep delay

To set the sleep delay

Upgrading the firmware

Determining the current level of firmware

Downloading the new firmware from the HP Web site

Using FTP to upgrade the firmware on a direct network connection