HP DATA PROTECTOR V5.0 User Manual

HP OpenView Storage Data Protector

Integration Guide for HP OpenView

Manual Edition: August 2002

Manufacturing Part Number: B6960-90069

Release A.05.00

Legal Notices

Hewlett-Packard makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard

shall not be held liable for errors contained herein or direct, indirect, special, incidental or consequential damages in connection with the furnishing, performance, or use of this material.

Warra n t y. A copy of the specific warranty terms applicable to your Hewlett- Packard product and replacement parts can be obtained from your local Sales and Service Office.

Restricted Rights Legend. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. The information contained in this document is subject to change without notice.

Use, duplication or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 for DOD agencies, and subparagraphs (c) (1) and (c) (2) of the Commercial Computer Software Restricted Rights clause at FAR

52.227-19 for other agencies.

HEWLETT-PACKARD COMPANY United States of America

Reproduction, adaptation, or translation of this document without prior written permission is prohibited, except as allowed under the copyright laws.

This software is based in part on the Fourth Berkeley Software Distribution under license from the Regents of the University of California.

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X Window System is a trademark of the Massachusetts Institute of Technology.

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iii

HP-UX Release 10.20, HP-UX Release 11.00 and later (in both 32 and 64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products.

Netscape and Netscape Navigator are U.S. trademarks of Netscape Communications Corporation.

OpenView® is a registered U.S. trademark of Hewlett-Packard Company.

Other reserved names are trademarks of the respective companies.

Contents

1. Introduction

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Data Protector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

OpenView Products Integrated with Data Protector . . . . . . . . . . . . . . . . . . . . . . . . . . 2

OpenView Service Information Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

OpenView Service Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

OpenView Reporter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

OpenView Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Service Level Management Integrations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Data Protector-SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Data Protector-OVO-SIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Data Protector-OVO-OVR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Data Protector-OVO-OVSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2. Data Protector-SIP Integration

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Product Capabilities and Integration Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Component List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Data Protector/SIP Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Data Protector Integration Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Cell Request Server (CRS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How Data Protector Integrates with SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Deployments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Deployment A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Deployment B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Deployment C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setup Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Prerequisite Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

On the Data Protector Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Establishing Data Protector/SIP Communication. . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing on a SIP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing on a Windows NT SIP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing on an HP-UX SIP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing on a Web Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing on a Windows Web Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Contents

Installing on an HP-UX Web Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Setting Up Backup Groups on Data Protector . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Editing ConfigSpec.xml. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Creating Customer Models and Portal Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Customer Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Importing the Customer Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Management Data Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Adding and Removing Services in a Portal View . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Error Messages Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Understanding Data Protector Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Data Protector Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Editing Data Protector Message Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Editing the PortalView.XML File Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Protection Status Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Understanding the Protection Status Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Protection Status Gauge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

All Hosts Backup Statistics Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Client Host Backup Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Host Statistics Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Detail View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Editing the Backup Health Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using the Backup Health - Edit page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Backup Health Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Directly Editing the PortalView.xml File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Data Protector Reports Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Understanding Data Protector Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Data Protector Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Editing the Data Protector Reports Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using the Reports - Edit page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Directly Editing the PortalView.xml File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Establishing Global Settings for Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Internationalization Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Language Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Data Unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Parse Rest of Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Contents

3. Data Protector-OVO-SIP Integration

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Product Capabilities and Integration Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Component List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Data Mappings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Setup Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Sample Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Editing Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Configuring the Management Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Updating the Customer Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Creating a SIP User/Role Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Add Password Authentication (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Finalize the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

4. Data Protector-OVO-OVR Integration

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Product Capabilities and Integration Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Component List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Data Mappings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Setup Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Creating Custom Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Creating Data Protector Custom Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Data Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Message Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

5. Data Protector-OVO-OVSD Integration

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

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Contents

Product Capabilities and Integration Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Component List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Import Mapping and Data Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Integration feature for backup operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Setup Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Installation and Configuration for General Integration. . . . . . . . . . . . . . . . . . . . . . . 82

On the Service Desk application server: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

On your OVO Server running on UNIX: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Installation and Configuration for a Backup-Specific Integration . . . . . . . . . . . . . . 83

On your OVO Management Server running on UNIX . . . . . . . . . . . . . . . . . . . . . . 83

On the Service Desk application server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

On the Service Desk Application Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

On your OVO Server running on UNIX: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

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Printing History

The manual printing date and part number indicate its current edition. The printing date will change when a new edition is printed. Minor changes may be made at reprint without changing the printing date. The manual part number will change when extensive changes are made.

Manual updates may be issued between editions to correct errors or document product changes. To ensure that you receive the updated or new editions, you should subscribe to the appropriate product support service. See your HP sales representative for details.

Table 1 Edition History

Part Number Manual Edition Product

B6960-90069 August 2002 HP OpenView Storage Data

Protector A.05.00

Table 2

Conventions

The following typographical conventions are used in this manual.

Convention Meaning Example

Italic Book or manual

titles, and manual page names

Provides emphasis You must follow these steps.

Specifies a variable that you must supply when entering a command

Bold New terms The Data Protector Cell

Computer Text and items on the

computer screen Command names Use the grep command ...

File and directory names

Process names Check to see if Data

Refer to the HP OpenView

Storage Data Protector Integration Guide for more

information.

At the prompt type: rlogin your_n ame where you supply your login name.

Manager is the main ... The system replies: Press

Enter

/usr/bin/X11

Protector Inet is

running.

Window/dialog box names

Computer Bold

Keycap Keyboard keys Press Return.

Text tha t you must enter

In the Backup Options dialog box...

At the prompt, type: ls -l

Data Protector provides a cross-platform (Windows and UNIX) graphical user interface. Refer to the HP OpenView Storage Data Protector Administrator’s Guide for information about the Data Protector graphical user interface.

Figure 1 Data Protector Graphical User Interface

xii

Contact Information

General Information

Technical Support Technical support information can be found at the HP Electronic Support

Documentation Feedback

Training Information

General information about Data Protector can be found at

http://www.openview.hp.com/products/dataprotector/

Centers at

http://support.openview.hp.com/support.jsp

Information about the latest Data Protector patches can be found at

http://support.openview.hp.com/patches/patch_index.jsp

For information on the Data Protector required patches, see the HP

OpenView Storage Data Protector Software Release Notes

HP does not support third-party hardware and software. Contact the respective vendor for support.

Your comments on the documentation help us to understand and meet your needs. You can provide feedback at

http://ovweb.external.hp.com/lpe/doc_serv/

For information on currently available HP OpenView training, see the HP OpenView World Wide Web site at

http://www.openview.hp.com/training/

Follow the links to obtain information about scheduled classes, training at customer sites, and class registration.

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Data Protector Documentation

Data Protector documentation comes in the form of manuals and online Help.

Manuals Data Protector manuals are available in printed format and in PDF

format. Install the PDF files during the Data Protector setup procedure by selecting the User Interface component on Windows or the

OB2-DOCS component on UNIX. Once installed, the manuals reside in the \<Data_Protector_home>docs directory on Windows and on the /docs/C/ directory on UNIX. You can also find the manuals in PDF

format at http://ovweb.external.hp.com/lpe/doc_serv/

HP OpenView Storage Data Protector Administrator’s Guide

This manual describes typical configuration and administration tasks performed by a backup administrator, such as device configuration, media management, configuring a backup, and restoring data.

HP OpenView Storage Data Protector Installation and Licensing Guide

This manual describes how to install the Data Protector software, taking into account the operating system and architecture of your environment. This manual also gives details on how to upgrade Data Protector, as well as how to obtain the proper licenses for your environment.

HP OpenView Storage Data Protector Integration Guide

This manual describes how to configure and use Data Protector to back up and restore various databases and applications. There are two versions of this manual:

• HP OpenView Storage Data Protector Windows Integration Guide

This manual describes integrations running the Windows operating systems, such as Microsoft Exchange, Microsoft SQL, Oracle, SAP R/3, Informix, Sybase, NetApp Filer, HP OpenView Network Node Manager and Lotus Domino R5 Server.

• HP OpenView Storage Data Protector UNIX Integration Guide

This manual describes integrations running on the UNIX operating system, such as: Oracle, SAP R/3, Informix, Sybase, NetApp Filer, HP OpenView Network Node Manager and Lotus Domino R5 Server.

HP OpenView Storage Data Protector Concepts Guide

This manual describes Data Protector concepts and provides background information on how Data Protector works. It is intended to be used with the task-oriented HP OpenView Storage Data Protector Administrator’s Guide.

HP OpenView Storage Data Protector EMC Symmetrix/Fastrax Integration Guide

This manual describes how to install, configure, and use the EMC Symmetrix and EMC Fastrax integrations. It is intended for backup administrators or operators.

• The first part describes the integration of Data Protector with the EMC Symmetrix Remote Data Facility and TimeFinder features for Symmetrix Integrated Cached Disk Arrays. It covers the backup and restore of filesystems and disk images as well as online databases, such as Oracle and SAP R/3.

• The second part describes the integration of Data Protector with the EMC Fastrax. It covers the backup and restore of disk images as well as Oracle8i and SAP R/3 systems, using direct disk to tape technology.

HP OpenView Storage Data Protector HP SureStore Disk Array XP Integration Guide

This manual describes how to install, configure, and use the integration of Data Protector with HP SureStore Disk Array XP. It is intended for backup administrators or operators. It covers the backup and restore of Oracle, SAP R/3, Microsoft Exchange, and Microsoft SQL.

HP OpenView Storage Data Protector HP SureStore Virtual Array Integration Guide

This manual describes how to install, configure, and use the integration of Data Protector with HP SureStore Virtual Array. It is intended for backup administrators or operators. It covers the backup and restore of Oracle, SAP R/3 and Microsoft Exchange.

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HP OpenView Storage Data Protector Integration Guide for HP OpenView

This manual describes how to install, configure, and use the integration of Data Protector with HP OpenView Service Information Portal, HP OpenView Service Desk, and HP OpenView Reporter. It is intended for backup administrators. It discusses how to for Data Protector

HP OpenView Storage Data Protector Software Release Notes

This document gives a description of new features of HP OpenView Storage Data Protector A.05.00. It also provides information on supported configurations (devices, platforms and online database integrations, SAN configurations, EMC split mirror configurations, and HP SureStore XP configurations), required patches, limitations, as well as known problems and workarounds. An updated version of the supported configurations is available at http://www.openview.hp.com/products/data_protector/specifications/inde x.asp.

Online Help Data Protector provides online Help for Windows and UNIX platforms.

service management.

use the OpenView applications

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In This Book

The HP OpenView Storage Data Protector HP SureStore Virtual Array Integration Guide describes how to install, configure, and use the

integration of Data Protector with HP OpenView Service Information Portal, HP OpenView Service Desk, and HP OpenView Reporter.

NOTE This manual describes Data Protector functionality without specific

information on particular licensing requirements. Some Data Protector functionality is subject to specific licenses. The related information is covered in the HP OpenView Storage Data Protector Installation and Licensing Guide.

Audience

This manual is intended for backup administrators or operators who plan to install and configure the integration of Data Protector with HP OpenView Service Information Portal, HP OpenView Service Desk, and HP OpenView Reporter.

Conceptual information can be found in the HP OpenView Storage Data Protector Concepts Guide, which is recommended in order to fully understand the fundamentals and the model of Data Protector.

Organization

The manual is organized as follows:

Chapter 1 “Introduction” on page 1.

Chapter 2 “Data Protector-SIP Integration” on page 5.

Chapter 3 “Data Protector-OVO-SIP Integration” on page 41.

Chapter 4 “Data Protector-OVO-OVR Integration” on page 61.

Chapter 5 “Data Protector-OVO-OVSD Integration” on page 75.

The integrations of Data Protector with the following database applications are described in the HP OpenView Storage Data Protector Integration Guide:

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• Microsoft SQL Server 7.0/2000

• Microsoft Exchange

• Microsoft Exchange 2000

The integrations of Data Protector with the following applications is described in the HP OpenView Storage Data Protector Administrator’s Guide:

•OmniStorage

• Microsoft Cluster Server

• MC/ServiceGuard

• Data Source Integration

• Application Response Measurement

•ManageX

1 Introduction

Chapter 1 1

Introduction

Overview

This chapter provides a brief overview of Data Protector, the HP OpenView products integrated with it to create an enterprise-wide solution that provides service level management, and the integrations, themselves.

Data Protector

HP OpenView Storage Data Protector is a backup and recovery solution that provides reliability and protection for your fast growing business data. Data Protector offers comprehensive backup and restore functionality designed specifically for enterprise wide and distributed environments.

Data Protector also provides information that can be used, through reports and messaging tools, to help you monitor the status of your processes, in addition to providing backup and recovery functionality.

OpenView Products Integrated with Data Protector

Data Protector is designed to allow the integration of other HP OpenView products, in order to provide you with an enterprise-wide solution for your IT environment. Integrations with the following products are described in this manual:

OpenView Service Information Portal

Service Information Portal (SIP) is a tool that lets you present data from your internal applications such as Data Protector, OVIS, OVR, and OVO/OVSN as reports on custom web pages for each of your clients.

OpenView Service Desk

OpenView Service Desk is a central problem management point for systems, applications, and services (which are defined as configuration items by OVSD). OVSD registers incidents and monitors their resolution for its configuration items. OVSD manages problem resolution to ensure compliance with a configuration item specific SLA.

Chapter 12

Introduction

Overview

OpenView Reporter

OpenView Reporter is a reporting service that further analyzes, inspects, and collects data gathered by OVO and formats them into a human readable and usable web-based presentation.

OpenView Operations

OpenView Operations is a central management point for various remote OpenView applications. Collects and analyzes data, automates critical response, as well as message forwarding to other services.

Service Level Management Integrations

Data Protector and the HP OpenView products listed above are integrated to create an enterprise-wide solution that provides service level management. The integrations are introduced below:

Data Protector-SIP

The integration of Data Protector with SIP helps you achieve a specific, consistent, measurable level of service by offering pertinent information to backup service managers. This integration provides additional network visibility to Data Protector and allows integration of Data

Protector-specific information with other SIP services.

Data Protector-OVO-SIP

The integration of Data Protector with SIP (with OVO) offers pertinent information to the managers of the backup service of a specific group. It provides additional network visibility to Data Protector and allows integration of Data Protector-specific data with other SIP services.

Data Protector-OVO-OVR

The integration of Data Protector with OpenView Reporter provides additional capabilities for monitoring and reporting on backup and recovery processes. It provides detailed, in depth information concerning

the health and status of Data Protector’s data protection services.

Data Protector-OVO-OVSD

This integration provides support and network-wide availability for Data Protector’s backup and recovery tools.

Chapter 1 3

Introduction

Overview

Chapter 14

2 Data Protector-SIP Integration

Chapter 2 5

Data Protector-SIP Integration

Introduction

This section describes how to install, configure, and use Data Protector with OpenView Service Information Portal to serve customer-defined reports in the portal.

Prerequisites

The integration requires the following licensed components:

•Data Protector

• OpenView Service Information Portal

Product Capabilities and Integration Benefits

The integration of Data Protector and OpenView Service Desk (Service Desk) helps enable Service Level Management (SLM) to help you achieve a specific, consistent, measurable level of service. In short, this integration helps you achieve maximum service availability by providing a simple, effective way to:

• Convenient data protection service monitoring through web access from any machine.

• Specification of resource in terms of machine and group names.

• Segmentation of accessible data by the different backup administrators.

• Information aggregation from other services (not related to Data Protector) to the portal, using SIP's configuration mechanisms. Single presentation format for all modules.

• Easy configuration: GUI configuration editor and XML document editing only.

• Stability and reliability. The integration modifies very little code and relies upon SIP customization features and components.

Component List

• Data Protector - A backup solution that provides reliable data protection and maximum accessibility for your business data. Data

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Data Protector-SIP Integration

Introduction

Protector offers comprehensive backup and restore functionality specifically tailored for enterprise-wide and distributed environments.

• OV SIP (OpenView Service Information Portal) - A tool that aggregates information collected from various services. The information is presented and formatted through various portal components and is made available through a web page. Portal components and modules include Service Browser, Service Graph, and Service Cards.

Dependencies

• Sun's Java Developer's Kit 1.3 is required for SIP.

• Some OpenView components require that Netscape Navigator 4.7 be installed. This step is unnecessary and may be skipped as long as alternative means of browsing HTML pages is available (e.g., a web browser on a separate machine, or an alternative compatible web browser).

• Successful configuration must also comply with the software requirements as described in the table below.

• The environment must be properly set and configured prior to the installation of the integration components. This may include patches, environment variables, kernel parameters, and other software components as required. For detailed information about the specific requirements, please refer to the installation guides for those components.

• This integration uses Data Protector backup specification groups. Refer to the HP OpenView Storage Data Protector Administrator’s Guide and the Data Protector online help for more information about backup specification groups and how to configure them.

Table 2-1 Software Requirements

Component Version Operating System

Data Protector

SIP 3.0 HP-UX 11.0, Windows 2000

Chapter 2 7

5.0 HP-UX 11.0, 11.11, Windows NT 4.0, Windows 2000

Data Protector-SIP Integration

Introduction

Data Protector/SIP Integration

The Data Protector/SIP integration consists of two major elements:

•The Data Protector Integration module, installed on the SIP server or on a separate web server.

•The Cell Request Server process, installed on the Data Protector cell server.

These elements are described in detail in the sections that follow.

Data Protector Integration Module

The Data Protector Integration module components are automatically installed along with SIP, and are located either on your SIP web server or on a separate web server, depending on your deployment.

This integration module consists of two primary elements:

• SIP components, including SIP XML, XSL, and module definitions.

• SIP-Data Protector servlets, including the Java servlets described below, as well as the Configuration Specifications, ConfigSpec.xm l.

This integration uses three Java servlets to communicate between SIP and Data Protector.

•The CustomerGroup servlet provides the customer model to the SIP Management Data Filter.

•The Reporter servlet generates and creates XML reports, and also includes a configurable threading option.

•The StatusGauge servlet generates status gauges.

Cell Request Server (CRS)

The other main element of the Data Protector-SIP integration is the Cell Request Server (CRS) process in Data Protector cell server. The CRS serves reports to SIP via the socket. For information on configuring this module, see “Setup Process” on page 13.

How Data Protector Integrates with SIP

To integrate with SIP, Data Protector’s CRS daemon serves reports to the Java servlets on the SIP or web server, as shown in the following illustrations.

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Data Protector-SIP Integration

Introduction

Data Protector

Reports

socket

SIP sends a request for your configured reports to Data Protector via the socket connection

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Reports

SIP

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Manager Portal

Administrator Portal

User Portal

When a user requests a report, as in the illustration above, the request goes to the Customer Group servlet, which then maps that user to the group or groups in his or her customer profile. The Customer Group servlet then sends the request to Data Protector’s report database via the socket connection between the SIP portal and Data Protector.

After Data Protector receives the user request for data, it sends report data via the socket connection to the Docs servlet and/or the Gauges servlet to be formatted.

SIP filters the Data Protector reports according to your configured Customer Models and returns them to your users based on their profiles

Manager Portal

Administrator Portal

User Portal

Data Protector

Reports

socket

SIP

Reports

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Chapter 2 9

Data Protector-SIP Integration

Introduction

Finally, the information is formatted, then the final reports and gauges pass through the security filter, and are returned to the user who initially requested them.

See “Deployments” on page 10 for more detailed information about how SIP and Data Protector work together.

Deployments

The first step in setting up your Data Protector cell server with SIP is to determine which deployment model to use. There are three basic models you can use to deploy your services, each of which is described in this chapter.

• Deployment A describes a deployment option in which Data Protector and SIP communicate through a socket that runs through a firewall. The SIP portal host may also be exposed through the firewall and accessed by an external customer.

• Deployment B describes a deployment option in which the Data Protector integration module resides on a web server, which then communicates with SIP via HTTP through the firewall.

• Deployment C describes an option in which Data Protector and SIP communicate through a socket completely contained within the firewall.

Deployment A

This option can be implemented either completely behind a firewall or with access to SIP via port 8080 to a user portal outside the firewall.

Figure 2-1 Deployment A

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