HP D7808A, D7808T User Manual
HP D7808A
HP D7808T
HP 56K V90 PCI
Fax Modem
User’s Guide
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1998 Hewlett-Packard Company
User’s Guide (this manual)
RJ-11 Telephone Cable
Fax Modem Card
CD-ROM
2 Floppy Disks
HP Fax Modem
User’s Guide
Important Information
Safety Information
WARNING Do not attempt to connect this product to the telephone line
during a lightning storm. Never install telephone jacks in wet
locations unless the telephone line has been disconnected at
the network interface. Never touch uninsulated telephone
wires or terminals unless the telephone line has been
disconnected at the network interface.
Use caution when installing or modifying telephone lines.
Avoid using a telephone (other than a cordless type) during a
lightning storm. There may be a risk from lightning.
Do not use the telephone to report a gas leak in the vicinity of
the leak. All inputs and outputs are extra-safety low-voltage
circuits, except the telephone and line connectors, which are
telecommunications network voltage circuits.
Always disconnect the host computer from any analog
telephone circuits before removing any covers.
Never touch or remove the communications card without
first removing the connection to the telephone network.
Telephone Line Compatibility
Use an Analog Telephone Line
To use the HP Modem, you must have an analog telephone
line. If you are not sure if you have an analog telephone line or
a digital line, have it verified by the person in charge of your
telephone system before you install your modem.
CAUTION The modem will be damaged if you use a digital telephone line.
Company Telephone Systems
HP does not guarantee that the HP Fax Modem will function
correctly when connected to a company telephone system
(PABX, Key systems, etc.). Use a direct telephone line coming
from a telephone operator.
iv English
Contents
1 Introduction
This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
HP Fax Modem Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Before You Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Software Provided. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How Your HP Fax Modem Works . . . . . . . . . . . . . . . . . . . . 12
2 Installing Your HP Fax Modem
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Online Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Step 1: Installing the Modem Card in Your PC. . . . . . . . . . 15
Step 2: Connecting the Modem to the Telephone Line . . . 17
Step 3: Installing the Drivers . . . . . . . . . . . . . . . . . . . . . . . . 18
In Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
In Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
In Windows NT 4.0. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
To Verify the Modem Installation . . . . . . . . . . . . . . . . . . . . . 22
Step 4: Setting up your Computer’s Internet Connection 23
In Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
In Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
English v
In Windows NT 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Step 5: Installing and Setting up the Fax Software . . . . . . 27
Registering the Fax Software . . . . . . . . . . . . . . . . . . . . . . . 30
Getting Information About Using the Fax Software. . . . . . 31
3 Troubleshooting
If You Have a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Step 1: Check the Modem Hardware. . . . . . . . . . . . . . . . . . 35
Step 2: Check the Driver Installation . . . . . . . . . . . . . . . . . 36
In Windows 95 and Windows 98 . . . . . . . . . . . . . . . . . . . . . 36
In Windows NT 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
If the Driver is Incorrectly Installed . . . . . . . . . . . . . . . . . . 37
Step 3: Use the Troubleshooting Tree . . . . . . . . . . . . . . . . . 38
Step 4: Consult the Windows Online Help . . . . . . . . . . . . . 40
HP Customer Care Service and Support . . . . . . . . . . . . . . 40
Regulatory Information and Warranty
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
HP Hardware Accessory Warranty . . . . . . . . . . . . . . . . . . . 45
HP Software Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
HP Software License Agreement. . . . . . . . . . . . . . . . . . . . . 47
vi English
1
Introduction
Congratulations on your purchase of the HP Fax Modem.
Whether you want to access the Internet (surf the Web,
exchange email, access newsgroups), do fax mailings, or
simply receive faxes on your PC, your HP Fax Modem
provides the high-speed transmission capabilities you
need.The HP Fax Modem is ideal for accessing graphicsintensive web sites, as well as for downloading highbandwidth audio and video files from the web.
Introduction
This Manual
This Manual
This manual shows you how to get your HP Fax Modem up
and running. It includes information about installing the
modem card, software drivers, and fax software provided with
the modem.
HP Fax Modem Features
The HP Fax Modem provides your PC with the following
features:
• High speed Internet downloading at up to 56 Kbps.
• High speed data transfer (send and receive) at up to
33.6 Kbps.
• High speed fax send and receive rates of up to 14.4 Kbps.
NOTE The HP Fax Modem is for the US only.
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Introduction
System Requirements
System Requirements
The HP Fax Modem can be installed on selected HP Vectra
PCs, HP Brio PCs, and HP Kayak PC Workstations. To learn if
the HP Fax Modem is qualified for use with your HP
computer, consult HP’s web site at:
For HP Vectra PCs
For HP Kayak PC
Workstations
For HP Brio PCs
http://www.hp.com/go/vectraaccessories
http://www.hp.com/go/kayakaccessories
http://www.hp.com/go/brioaccessories
To use the HP Fax Modem, the minimum PC system
requirements are:
•
A microprocessor running at 100 MHz or higher.
• 8 MB of system memory (RAM) or higher.
• 4 MB of free hard disk space.
• One free PCI accessory card slot.
• A CD-ROM drive.
• A 3.5” floppy disk drive.
• Windows 95, Windows 98, or Windows NT 4.0 operating
system.
NOTE For Windows NT 4.0 users, it is recommended that you update
your computer with the Microsoft Service Pack 3 (or later) for
Windows NT 4.0, if you have not already done so.
Recent HP computers preloaded with Windows NT 4.0 will
already be updated with Microsoft Service Pack 3 or later.
If your Windows NT 4.0 computer has been updated with
Microsoft SP3, the following message is displayed at the top of
your screen when Windows starts:
TM Version 4.0 (Build xxxx: Service Pack 3).
Microsoft (R) Windows NT
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Introduction
Before You Start
Before You Start
1 Check that the following items were provided with the HP
Fax Modem installation kit:
❒ The internal modem card.
Write down its serial number here:
❒ The RJ-11 telephone cable. This is a standard telephone
cable that you use to connect the modem card to the
wall jack for an analog telephone line.
❒ The Windows 95 / Windows 98 Drivers and
Diagnostics floppy disk. This disk contains the modem
drivers for Windows 95 and Windows 98, as well as the
modem diagnostics utility.
❒ The Windows NT 4.0 Drivers floppy disk. This disk
contain the modem drivers for Windows NT 4.0.
❒ The HP Modem Fax Software CD-ROM. This CD-ROM
contains the fax application for your modem.
❒ This manual.
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Introduction
Before You Start
2 You will also need the following items:
❒ The User’s Guide that came with your computer.
Although not essential, this manual can be useful as it
contains information about installing accessory cards in
your PC.
❒ A medium-sized flat-head screwdriver. This is not
required for all HP computers, since some have thumb
screws.
❒ An analog telephone line. This is the standard wall jack
that most homes have. Use of a telephone line
connected to a company telephone system (PBX, Key
systems, etc.) is not supported by the HP Fax Modem.
❒ If you have Windows 95, the Windows 95 CD-ROM or HP
Recovery CD-ROM that came with your PC.
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Introduction
Software Provided
Software Provided
The HP Fax Modem kit includes the following software:
• Drivers for Windows 95, Windows 98, and Windows NT 4.0.
• The Modem Diagnostics utility.
• Fax software.
How Your HP Fax Modem Works
In data mode, the HP Fax Modem takes advantage of the
typical network configuration found when an analog
subscriber connects to a digitally connected server. Because
it bypasses the analog-to-digital conversion in the
downstream path, the modem can use nearly all of the
available network bandwidth.
The HP Fax Modem can send or upload data at up to
36.6 Kbps. Also, it is capable of downloading at 56 Kbps.
However, current regulations limit download speeds to
53 Kbps.
12 English
2
Installing Your HP Fax Modem
This chapter will guide you through the installation of the
hardware and software for your modem. You should read this
chapter before starting the installation process.
Installing Your HP Fax Modem
Installation Overview
Installation Overview
The following steps must be carried out in the correct order
to ensure the proper installation of your HP Fax Modem:
1 Install the modem card in your computer.
2 Connect the modem to an analog telephone line.
3 Install the software drivers and set up the dialing
properties for the modem.
4 Set up your computer’s Internet connection.
5 Install the fax software and set up your computer to use
fax.
Online Help
Apart from this manual, Windows 95, Windows 98 and
Windows NT 4.0 have extensive online help information about
installing, setting up and using modems. It also has
information about troubleshooting modem problems.
To access this valuable online information any time, click the
Start
“
modems”. Windows provides several topics about modems. To
view a topic, double-click it.
button, click Help, click the Index tab, and type in
14 English
Installing Your HP Fax Modem
Step 1: Installing the Modem Card in Your PC
Step 1: Installing the Modem Card in Your PC
This section explains how to install the modem card in your
computer. You must install the modem card before installing
any drivers or software.
CAUTION Static electricity can damage electronic components. Turn off
all equipment. Don’t let your clothes touch the accessory. To
equalize the static electricity, rest the accessory bag on top of
the power supply unit (desktop models) or the top of the
computer (minitower models) while you are removing the
accessory from the bag. Handle the accessory as little as
possible and with care.
1 Turn off the computer. Disconnect all power cords and any
telecommunication cables.
2 Remove the computer’s cover.
3 Find a free PCI accessory card slot.
4 Unscrew and remove the slot cover. Store it in a safe place.
If the slot cover is tight, loosen the screws on the adjacent
slots.
5 Slide the modem card, gold-edge first, into the PCI slot. Do
not bend the card.
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