HP Photosmart D7500 series
Windows Help
HP Photosmart D7500 series
Contents
1 HP Photosmart D7500 series Help..........................................................................................7
2 HP Photosmart overview
The HP Photosmart at a glance.................................................................................................9
Control panel features..............................................................................................................10
Enter text using the visual keyboard.........................................................................................11
Use the HP Photosmart Software.............................................................................................11
3 Find more information............................................................................................................13
4 Finish setting up the HP Photosmart
Set your preferences................................................................................................................15
Set your language and country/region................................................................................15
Set the default paper tray for PictBridge/DPOF/UPnP printing..........................................16
Enable faster browsing of photos.......................................................................................16
Set the energy save mode..................................................................................................16
Set the paper tray for printing from a Bluetooth device......................................................17
Restore the factory defaults................................................................................................17
Play a slideshow on the display..........................................................................................18
Adjust the volume...............................................................................................................18
Computer connection information.............................................................................................19
Connect to a Bluetooth
What you need for a Bluetooth connection.........................................................................20
Connect the HP Photosmart to a computer using a Bluetooth
Manage your Bluetooth settings.........................................................................................22
®
device................................................................................................19
®
wireless connection.........20
Contents
5 How do I?.................................................................................................................................27
6 Load paper
Choose papers for printing.......................................................................................................29
Recommended papers for printing.....................................................................................29
Papers to avoid...................................................................................................................31
Load paper...............................................................................................................................31
Load full-size paper or small-size photo paper...................................................................31
Load postcards, Hagaki, or index cards.............................................................................35
Load envelopes..................................................................................................................37
Load other types of paper...................................................................................................38
Load a CD/DVD........................................................................................................................39
Avoid paper jams......................................................................................................................43
7 Print from your computer
Print from a software application..............................................................................................45
Make the HP Photosmart the default printer............................................................................46
1
Contents
Change the print settings for the current job............................................................................46
Set the paper size...............................................................................................................46
Set the paper type for printing............................................................................................47
View the print resolution.....................................................................................................47
Change the print speed or quality.......................................................................................48
Change the page orientation..............................................................................................48
Scale the document size....................................................................................................49
Change the saturation, brightness, or color tone................................................................49
Preview your print job.........................................................................................................49
Change the default print settings..............................................................................................50
Printing shortcuts......................................................................................................................50
Create printing shortcuts....................................................................................................51
Delete printing shortcuts.....................................................................................................51
Perform special print jobs.........................................................................................................52
Print a borderless image.....................................................................................................52
Print a photo on photo paper..............................................................................................53
Print using Maximum dpi....................................................................................................54
Print onto a CD/DVD...........................................................................................................55
Print on both sides of the page...........................................................................................56
Print a multiple-page document as a booklet.....................................................................57
Print multiple pages on a single sheet................................................................................59
Print a multiple-page document in reverse order................................................................60
Reverse an image for iron-on transfers..............................................................................61
Print on transparencies.......................................................................................................61
Print a group of addresses on labels or envelopes............................................................62
Print a poster......................................................................................................................63
Print a Web page................................................................................................................63
Stop a print job.........................................................................................................................64
8 Use the photo features
Insert a memory card................................................................................................................65
Print photos..............................................................................................................................66
Create special projects from your photos.................................................................................67
Save photos to your computer..................................................................................................68
Edit photos using the control panel..........................................................................................69
Remove red-eye.................................................................................................................69
Rotate a photo....................................................................................................................69
Zoom and pan to crop a photo...........................................................................................70
Automatically enhance your photos....................................................................................71
Print a frame around your photo.........................................................................................71
Adjust the brightness of your photos..................................................................................71
Apply special color effects to your photos..........................................................................72
9 Maintain the HP Photosmart
Work with ink cartridges............................................................................................................73
Information on ink cartridges and the printhead.................................................................73
Check the estimated ink levels...........................................................................................74
Replace the ink cartridges..................................................................................................75
Remove ink from your skin and clothing.............................................................................78
Advanced printhead maintenance......................................................................................78
Print a printer status report.......................................................................................................80
2
Contents
Print and evaluate a print quality report....................................................................................80
Clean the HP Photosmart.........................................................................................................85
Turn off the HP Photosmart......................................................................................................85
10 Shop for ink supplies.............................................................................................................87
11 Troubleshooting
View the Readme file................................................................................................................89
Setup troubleshooting...............................................................................................................89
The product will not turn on................................................................................................90
After setting up the product, it does not print......................................................................93
Uninstall and reinstall the software.....................................................................................99
Paper jams..............................................................................................................................100
Information on paper........................................................................................................101
Print quality troubleshooting...................................................................................................102
Wrong, inaccurate, or bleeding colors..............................................................................102
Ink is not filling the text or graphics completely................................................................105
The printout has a horizontal band of distortion near the bottom of a borderless
print...................................................................................................................................108
Printouts have horizontal streaks or lines.........................................................................109
Printouts are faded or have dull colors.............................................................................111
Printouts seem blurry or fuzzy..........................................................................................112
Printouts are slanted or skewed.......................................................................................114
Ink streaks on the back of the paper................................................................................115
Paper is not picked up from the input tray........................................................................116
The text edges are jagged................................................................................................117
The product prints slowly..................................................................................................119
Print troubleshooting...............................................................................................................120
Envelopes print incorrectly...............................................................................................120
The product is not responding..........................................................................................121
The product prints meaningless characters......................................................................124
Nothing happens when I try to print..................................................................................125
The margins are not printing as expected........................................................................128
Text or graphics are cut off at the edge of the page.........................................................129
A blank page came out while printing...............................................................................131
Memory card troubleshooting.................................................................................................131
The Attention light blinks when I insert my memory card or storage device.....................132
The product does not read the memory card...................................................................133
The photos on the memory card do not transfer to my computer.....................................134
Photos in a connected digital camera with PictBridge do not print...................................136
Contents
3
CD/DVD print troubleshooting................................................................................................136
The product does not detect the CD/DVD holder.............................................................137
The product does not detect a CD/DVD on the holder.....................................................138
The product is printing on a non-printable area of my disc...............................................139
The ink on the CD/DVD is not drying................................................................................140
Errors......................................................................................................................................141
Product messages............................................................................................................141
File messages...................................................................................................................156
General user messages...................................................................................................158
Contents
Paper messages...............................................................................................................162
Power and connection messages.....................................................................................167
Ink cartridge and printhead messages.............................................................................170
12 HP warranty and support
Warranty.................................................................................................................................215
Ink cartridge warranty information..........................................................................................215
Support process.....................................................................................................................216
Before you call HP support.....................................................................................................216
HP support by phone..............................................................................................................217
Phone support period.......................................................................................................217
Placing a call....................................................................................................................217
After the phone support period.........................................................................................217
Additional warranty options....................................................................................................217
HP Quick Exchange Service (Japan).....................................................................................218
HP Korea customer support...................................................................................................218
Prepare the product for shipment...........................................................................................219
Secure the ink system......................................................................................................219
Remove the control panel faceplate.................................................................................219
Pack the HP Photosmart........................................................................................................220
13 Technical information
Specifications.........................................................................................................................221
4
Contents
Environmental product stewardship program.........................................................................222
Paper use.........................................................................................................................222
Plastics.............................................................................................................................222
Material safety data sheets...............................................................................................222
Recycling program............................................................................................................223
HP inkjet supplies recycling program...............................................................................223
Energy Star® notice.........................................................................................................223
Attention California users.................................................................................................223
Battery disposal in the Netherlands..................................................................................223
Battery disposal in Taiwan................................................................................................223
EU battery directive..........................................................................................................224
Disposal of waste equipment by users in private households in the European
Union................................................................................................................................225
Regulatory notices..................................................................................................................226
Regulatory model identification number...........................................................................226
FCC statement..................................................................................................................227
Notice to users in Korea...................................................................................................227
VCCI (Class B) compliance statement for users in Japan................................................227
Notice to users in Japan about the power cord................................................................228
Noise emission statement for Germany...........................................................................228
Toxic and hazardous substance table..............................................................................228
Declaration of conformity (European Economic Area).....................................................228
HP Photosmart D7500 series declaration of conformity...................................................229
Index............................................................................................................................................231
Contents
5
Contents
6
1 HP Photosmart D7500 series Help
For information about the HP Photosmart, see:
•“
HP Photosmart overview” on page 9
Find more information” on page 13
•“
Finish setting up the HP Photosmart” on page 15
•“
How do I?” on page 27
•“
Load paper” on page 29
•“
Print from your computer” on page 45
•“
Use the photo features” on page 65
•“
Maintain the HP Photosmart” on page 73
•“
Shop for ink supplies” on page 87
•“
HP warranty and support” on page 215
•“
Technical information” on page 221
•“
HP Photosmart D7500 series Help
HP Photosmart D7500 series Help 7
HP Photosmart D7500 series Help
Chapter 1
8 HP Photosmart D7500 series Help
2 HP Photosmart overview
Use the HP Photosmart to print photos from a memory card or print directly on the surface
of specially coated CDs and DVDs. You can access many HP Photosmart functions
directly from the control panel, without turning on your computer.
This section contains the following topics:
•
The HP Photosmart at a glance
Control panel features
•
Enter text using the visual keyboard
•
Use the HP Photosmart Software
•
The HP Photosmart at a glance
Label Description
1 Color graphics display (also referred to as the display)
2 Control panel
3 Memory card slots and Photo light
4 Front USB port
5 Output tray
6 Paper tray extender (also referred to as the tray extender)
7 CD/DVD holder storage area
8 CD/DVD holder
9 Main input tray (also referred to as the input tray)
10 Photo tray
11 CD/DVD tray
12 Ink cartridge access door
The HP Photosmart at a glance 9
Overview
Chapter 2
(continued)
Label Description
13 Rear door
14 Rear USB port
15 Power connection*
* Use only with the power adapter supplied by HP.
Control panel features
The following diagram and related table provide a quick reference to the HP Photosmart
control panel features.
Label Icon Name and Description
1 Display: The touch screen display shows menus, photos, and messages. The display
4 Attention light: Indicates a problem occurred. See the display for more information.
2 Home: Returns to the Home screen (the default screen when you turn on the
Overview
3 Print Photos: Prints the photos selected on your memory card. If no photos are
5 Cancel: Stops the current operation and returns to the main screen.
6 Red-Eye Removal: Turns the Red-Eye Removal feature on or off. This feature turns
7 On: Turns the product on or off. When the product is off, a minimal amount of power
10 HP Photosmart overview
can be pulled up and angled for better viewing.
product).
currently selected, the product prints the photo currently showing on the display.
on when a memory card is inserted. The product automatically corrects red-eye
coloring in the photo currently shown on the display.
is still used. To completely remove power, turn off the product, and then unplug the
power cord.
Enter text using the visual keyboard
You can enter text or symbols by using the visual keyboard that automatically appears
on the display when you need to enter text. For example, the visual keyboard
automatically appears when you are setting up the Bluetooth device name.
To enter text using the visual keyboard
1. To select a letter, number, or symbol on the visual keyboard, touch the appropriate
selection.
To enter lowercase letters, uppercase letters, numbers, and symbols
• To enter lowercase letters, touch abc on the visual keyboard.
• To enter uppercase letters, touch ABC on the visual keyboard.
• To enter numbers, touch 123 on the visual keyboard.
• To enter symbols, touch .@! on the visual keyboard.
2. After you touch the appropriate letter, number, or symbol, the selection appears in
the white space above the visual keyboard.
TIP: To erase a letter, number, or symbol, touch Del on the visual keyboard.
3. When you are finished entering text, numbers, or symbols, touch Done on the visual
keyboard.
Use the HP Photosmart Software
The HP Photosmart Software provides a fast and easy way to make prints of your photos.
It also provides access to other basic HP imaging software features, such as saving and
viewing your photos.
For more information on using the HP Photosmart Software:
• Check the Contents panel on the left. Look for the HP Photosmart Software Help
contents book at the top.
• If you do not see the HP Photosmart Software Help contents book at the top of the
Contents panel, access the software help through the HP Solution Center.
Use the HP Photosmart Software 11
Overview
Chapter 2
Overview
12 HP Photosmart overview
3 Find more information
You can access a variety of resources, both printed and onscreen, that provide
information about setting up and using the HP Photosmart.
Start Here guide
The Start Here guide provides instructions for setting up the HP Photosmart,
including printhead installation, ink cartridge insertion, paper loading, and
software installation. Make sure you follow the steps in the Start Here guide in
order.
If you have problems during setup, check the Start Here guide for
troubleshooting information, or see “
onscreen Help.
Basics Guide
The Basics Guide contains an overview of the HP Photosmart, including stepby-step instructions for basic tasks, troubleshooting tips, and technical
information.
HP Photosmart animations
The HP Photosmart animations, located in the relevant sections of the onscreen
Help, show you how to complete key tasks on the HP Photosmart. You will learn
how to load paper, load a CD/DVD, insert a memory card, and replace the ink
cartridges.
Onscreen Help
The onscreen Help provides detailed instructions on using all features of the
HP Photosmart.
The How Do I? section provides links so you can quickly find information
•
on performing common tasks.
The HP Photosmart overview section provides general information about
•
the main features of the HP Photosmart.
The Troubleshooting section provides information about resolving errors
•
you might encounter with the HP Photosmart.
Readme
The Readme file contains the most recent information which might not be found
in other publications.
Install the software to access the Readme file.
www.hp.com/support If you have Internet access, you can get help and support from the HP Web
site. This Web site offers technical support, drivers, supplies, and ordering
information.
Troubleshooting” on page 89 in this
Find more information 13
Find more information
Chapter 3
Find more information
14 Find more information
4 Finish setting up the
HP Photosmart
After you have completed the steps in your Start Here guide, refer to this section to help
you finish setting up the HP Photosmart. This section contains important setup-related
information for your product.
This section contains the following topics:
•
Set your preferences
Computer connection information
•
Connect to a Bluetooth® device
•
Set your preferences
Before you begin using your product, you should review and, if necessary, adjust the
general settings described in this section.
This section contains the following topics:
•
Set your language and country/region
Set the default paper tray for PictBridge/DPOF/UPnP printing
•
Enable faster browsing of photos
•
Set the energy save mode
•
Set the paper tray for printing from a Bluetooth device
•
Restore the factory defaults
•
Play a slideshow on the display
•
Adjust the volume
•
Finish setup
Set your language and country/region
The language setting determines which language the HP Photosmart uses to show
messages on the display. The country/region setting determines the default paper sizes
and layouts for printing. You can change these settings at any time by using the following
procedure.
To set your language and country/region
1. Touch the Setup icon.
2. Touch Preferences.
3. Touch Set Language.
4. Touch the down arrow to scroll through the languages. When the language you want
to use appears, touch that language.
Set your preferences 15
Chapter 4
5. When prompted, touch Yes to confirm your selection.
The Preferences menu reappears.
6. Touch Set Country/Region.
7. Touch the down arrow to scroll through the countries/regions. When the country/
region you want to use appears, touch that country/region.
8. When prompted, touch Yes to confirm your selection.
Finish setup
Set the default paper tray for PictBridge/DPOF/UPnP printing
You can set the default paper tray to use when you print photos from a Pictbridge device,
DPOF file, or a Universal Plug and Play (UPnP) device. This setting only applies to print
jobs where the paper size settings are not specified on the Pictbridge device, DPOF file,
or the UPnP device.
To set the default paper tray
1. Touch the Setup icon.
2. Touch Preferences.
3. Touch Device-Printer Tray Select.
4. Touch Main Tray or Photo Tray.
Enable faster browsing of photos
You can set up the HP Photosmart to enable faster photo browsing by writing small
thumbnails to the memory card. The thumbnails take up a relatively small amount of
space and are used to speed up the browsing performance of photos on the card.
NOTE: This feature is on by default.
To turn faster browsing on or off
1. Touch the Setup icon.
2. Touch Preferences.
3. Touch the down arrow to scroll through the options, and then touch Enable Faster
Browsing.
4. Touch On or Off.
Set the energy save mode
When you turn off the HP Photosmart, it goes into Energy Save mode by default. This
makes the product more energy efficient, but also means it can take longer than expected
to turn the product on. Additionally, when turned off in Energy Save mode, the
16 Finish setting up the HP Photosmart
HP Photosmart might not be able to complete some automated maintenance tasks. If you
routinely see messages on the display about a real-time clock failure or if you want to
reduce the start-up time, you can turn off the Energy Save mode.
NOTE: This feature is on by default.
To turn energy saving mode on or off
1. Touch the Setup icon.
2. Touch Preferences.
3. Touch the down arrow to scroll through the options, and then touch Energy Save
Mode.
4. Touch On or Off.
Set the paper tray for printing from a Bluetooth device
Set the default paper tray to use when you print photos from a Bluetooth device.
To set the paper tray for printing from a Bluetooth device
1. Touch the Setup icon.
Finish setup
2. Touch the down arrow to scroll through the options, and then touch Bluetooth.
3. Touch Bluetooth.
4. Touch Main Tray or Photo Tray.
Restore the factory defaults
You can restore the current settings to what they were when you purchased the
HP Photosmart.
NOTE: Restoring the factory defaults will not affect any changes you made to the
language and country/region settings.
You can perform this process from the control panel only.
To restore the factory defaults
1. Touch the Setup icon.
Set your preferences 17
Chapter 4
2. Touch Tools.
3. Touch the down arrow to scroll through the options, and then touch Restore Factory
Defaults.
The factory default settings are restored.
Play a slideshow on the display
Finish setup
You can set up the HP Photosmart to play a slideshow on the display, similar to a
screensaver on a computer, when you are not using the product.
There are two types of slideshows that you can enable:
• Demo Mode: appears after the HP Photosmart is inactive for one minute. The
HP Photosmart shows interactive slides that enable you to try various features of the
product. If Demo Mode is on, the product will not go to a low power sleep mode.
Demo Mode is off by default.
NOTE: HP recommends leaving Demo Mode off.
• Tips Slideshow: appears only after you print from the computer. The HP Photosmart
shows a short set of slides with information describing special features available on
the product. The slideshow plays twice and then the display returns to the Home
screen. Tips Slideshow is on by default.
To turn the demo mode on or off
1. Touch the Setup icon.
2. Touch Tools.
3. Touch the down arrow to scroll through the options, and then touch Demo Mode.
4. Touch On or Off.
To turn tips slideshow on or off
1. Touch the Setup icon.
2. Touch Tools.
3. Touch the down arrow to scroll through the options, and then touch Tips
Slideshow.
4. Touch On or Off.
Adjust the volume
The HP Photosmart provides three levels for adjusting the volume of sounds associated
with device events and errors. The default setting is Soft.
18 Finish setting up the HP Photosmart
To adjust the volume
1. Touch the Setup icon.
2. Touch Preferences.
3. Touch Sound Effects Volume, and then touch the volume you want to select.
Computer connection information
The HP Photosmart comes equipped with a rear USB 2.0 High Speed port for connection
to a computer.
If you use a USB cable to connect the HP Photosmart to a computer on a network, you
can set up printer sharing on your computer. This enables other computers on the network
to print to the HP Photosmart, using your computer as the host.
The host computer (your computer, connected directly to the HP Photosmart by a USB
cable) has full software functionality. Other computers, which are referred to as the
clients, have access only to the print features. HP recommends up to 5 computers for
the best performance. You must perform other functions from the host computer or from
the control panel on the HP Photosmart.
To connect the product with the USB cable
▲ Refer to the Start Here guide that came with your product for information on
connecting to a computer with a USB cable.
Finish setup
NOTE: Do not connect the USB cable to the product until you are prompted to
do so.
To enable printer sharing on a Windows computer
▲ Refer to the user guide that came with your computer or see the Windows onscreen
Help.
Connect to a Bluetooth® device
If you insert an HP Bluetooth Adapter (such as the HP bt500) into the front USB port,
you can print to the HP Photosmart from Bluetooth devices such as PDAs, camera
phones, and computers.
This section contains the following topics:
•
What you need for a Bluetooth connection
Connect the HP Photosmart to a computer using a Bluetooth® wireless connection
•
Manage your Bluetooth settings
•
Connect to a Bluetooth® device 19
Chapter 4
What you need for a Bluetooth connection
To connect the HP Photosmart with a Bluetooth connection, you will need the following:
A Bluetooth capable device (such as a PDA, camera phone, or computer)
❑
An HP Bluetooth Adapter
❑
Some Bluetooth products exchange device addresses when they communicate with each
other, so you might also need to find out the device address of the HP Photosmart in
Finish setup
order to establish a connection.
To find out the device address of the product
1. Insert the HP Bluetooth Adapter into the front USB port.
2. Touch the Setup icon.
3. Touch the down arrow to scroll through the options, and then touch Bluetooth.
4. Touch Device Address.
The Device Address appears, which is read only.
5. Make a note of the device address. You might need it later.
Connect the HP Photosmart to a computer using a Bluetooth® wireless connection
A Bluetooth connection provides a quick and easy way to print images from a Bluetoothenabled computer without using a cable. With a Bluetooth connection you can access
many of the same printing features as with a USB connection. For example, you can
check the printer status, as well as the estimated amount of ink remaining in your ink
cartridges.
NOTE: The only software functionality available with a Bluetooth connection is
printing. Scanning and software-based copying cannot be done over a Bluetooth
connection. However, stand-alone copy functions are still available.
Before you print, you must connect an HP Bluetooth Adapter to the HP Photosmart.
You must have Windows Vista or Windows XP and either the Microsoft Bluetooth
Protocol Stack or the Widcomm Bluetooth® Protocol Stack installed in order to connect
20 Finish setting up the HP Photosmart
®
the HP Photosmart. It is possible to have both the Microsoft Stack and the Widcomm
Stack on your computer, but you use only one of them to connect the HP Photosmart.
• Microsoft stack: If you have Windows Vista or Windows XP with Service Pack 2
installed on your computer, then your computer has the Microsoft Bluetooth
Stack. The Microsoft stack allows you to install an external Bluetooth
automatically. If your Bluetooth
install automatically, then you do not have the Microsoft stack on your computer.
Check the documentation that came with the Bluetooth
®
adapter supports the Microsoft stack but it does not
®
adapter to see if it supports
®
®
adapter
Protocol
the Microsoft stack.
• Widcomm stack: If you have an HP computer with Bluetooth
®
built in then your
computer has the Widcomm stack. If you have an HP computer and plug in an HP
Bluetooth Adapter, it will install automatically using the Widcomm stack.
To install and print using the Microsoft stack
1. Make sure that you have installed the product software on the computer.
Finish setup
NOTE: The purpose of installing the software is to make sure the printer driver
is available for the Bluetooth
the software, you do not need to reinstall it. If you want both a USB and a
Bluetooth
®
connection to the product, install the USB connection first. For more
®
connection. Therefore, if you have already installed
information, see the Start Here guide. However, if you do not want a USB
connection, select Directly to the computer on the Connection Type screen.
Also, on the Connect Your Device Now screen, select the check box next to If
you are unable to connect your device now... at the bottom of the screen.
2. Attach an HP Bluetooth Adapter to the front USB port of the product.
®
3. If you are using an external Bluetooth
computer is started and then attach the Bluetooth
computer. If you have Windows Vista or Windows XP with Service Pack 2, the
Bluetooth
Bluetooth
If your computer has Bluetooth
®
drivers are installed automatically. If you are prompted to select a
®
profile, select HCRP.
®
adapter for your computer, make sure your
®
adapter to a USB port on the
built in, just make sure the computer is started.
4. On the Windows taskbar, click Start, and then click Printers and Faxes (or click
Control Panel, and then Printers).
5. Double-click the Add Printer icon (or click Add a printer).
6. Click Next, and then select A Bluetooth Printer.
7. Follow the onscreen instructions to finish the installation.
8. Print as you would to any printer.
Connect to a Bluetooth® device 21
Chapter 4
To install and print using the Widcomm stack
1. Make sure that you have installed the product software on the computer.
NOTE: The purpose of installing the software is to make sure the printer driver
is available for the Bluetooth
Finish setup
the software, you do not need to reinstall it. If you want both a USB and a
Bluetooth
information, see the Start Here guide. However, if you do not want a USB
connection, select Directly to the computer on the Connection Type screen.
®
Also, on the Connect Your Device Now screen, select the check box next to If
you are unable to connect your device now... at the bottom of the screen.
2. Attach an HP Bluetooth Adapter to the front USB port.
3. Click the My Bluetooth Places icon on the desktop or in the taskbar.
4. Click View devices in range.
5. Once the available devices are discovered, double-click the name of the product to
finish the installation.
6. Print as you would to any printer.
Manage your Bluetooth settings
You can manage Bluetooth settings for the HP Photosmart through the HP Photosmart
control panel.
This section contains the following topics:
•
View and print Bluetooth settings
Change the device name
•
Set Bluetooth security for the HP Photosmart
•
Reset Bluetooth settings on the HP Photosmart
•
®
connection. Therefore, if you have already installed
connection to the product, install the USB connection first. For more
View and print Bluetooth settings
You can view and print the Bluetooth settings for the HP Photosmart through the
HP Photosmart control panel.
To view and print Bluetooth settings
1. Touch the Setup icon.
2. Touch the down arrow to scroll through the options, and then touch Bluetooth.
3. Touch View and print Bluetooth settings.
The product shows the Bluetooth settings on the display and then prints them.
22 Finish setting up the HP Photosmart
The following table describes the Bluetooth settings shown on the configuration page.
Parameter Description
Device Address The hardware address of the Bluetooth device.
Device Name The device name assigned to the product, which can identify it on a Bluetooth
Passkey A value that the user must enter in order to print via Bluetooth.
Visibility Shows whether or not the HP Photosmart is visible to Bluetooth devices that
Security The level of security set for an HP Photosmart connected by Bluetooth.
device.
are within range.
Visible to all: Any Bluetooth device within range can print to the
•
HP Photosmart.
Not visible: Only Bluetooth devices that have stored the device address
•
of the HP Photosmart can print to it.
Low: The HP Photosmart does not require a passkey. Any Bluetooth
•
device within range can print to it.
High: The HP Photosmart requires a passkey from the Bluetooth device
•
before allowing the device to send a print job.
Change the device name
Some Bluetooth products display the name of the HP Photosmart when connected. If you
do not want the default name displayed as the name of the HP Photosmart, you can
change the device name.
Finish setup
To change the device name of the HP Photosmart
1. Touch the Setup icon.
2. Touch the down arrow to scroll through the options, and then touch Bluetooth.
3. Touch Device Name.
NOTE: The HP Photosmart ships with the predefined name of Photosmart
D7500.
4. Use the visual keyboard to enter a new name.
5. When you have finished entering a name for the HP Photosmart, touch OK.
The name you entered will appear on your Bluetooth device when you connect to the
HP Photosmart to print.
6. Touch OK to exit the Setup menu.
Related topics
Enter text using the visual keyboard” on page 11
“
Connect to a Bluetooth® device 23
Finish setup
Chapter 4
Set Bluetooth security for the HP Photosmart
You can enable the product security settings through the Bluetooth menu on the
HP Photosmart. From the Bluetooth menu, you can:
• Ensure passkey authentication prior to someone printing to the HP Photosmart from
a Bluetooth device.
• Make the HP Photosmart visible or invisible to Bluetooth devices that are within range.
This section contains the following topics:
•
Set the security level
Set the HP Photosmart to be invisible to Bluetooth devices
•
Set the security level
You can set the security level of the HP Photosmart to either Low or High. The default
security setting is Low. Low level security does not require authentication.
• Low: does not support authentication. No passkey is required and any Bluetooth
device within range can print to the HP Photosmart. This is the default security setting.
• High: supports authentication. You will need to enter a passkey before printing to the
HP Photosmart.
NOTE: The HP Photosmart ships with a predefined passkey that is set to four zeroes
"0000".
To set the HP Photosmart to require passkey authentication
1. Touch the Setup icon.
2. Touch the down arrow to scroll through the options, and then touch Bluetooth.
3. Touch Passkey.
4. Use the visual keyboard to enter a new passkey.
NOTE: The passkey must be 1 to 4 characters long, and can only consist of
numbers.
5. When you have finished entering your passkey, touch OK.
The Bluetooth menu appears.
6. Touch Security Level.
7. Touch High.
High level security requires authentication.
Passkey authentication is now set for the HP Photosmart.
Related topics
Enter text using the visual keyboard” on page 11
“
24 Finish setting up the HP Photosmart
Set the HP Photosmart to be invisible to Bluetooth devices
You can set the HP Photosmart to be either Visible to all Bluetooth devices (public) or
Not visible to any (private).
• Visible to all: This is the default accessibility level. Any Bluetooth device within range
can print to the HP Photosmart.
• Not visible: Only Bluetooth devices that have stored the device address of the
HP Photosmart can print to it.
To set the HP Photosmart to be Not visible
1. Touch the Setup icon.
2. Touch the down arrow to scroll through the options, and then touch Bluetooth.
3. Touch Visibility.
4. Touch Not visible.
The HP Photosmart is inaccessible to Bluetooth devices that have not stored its
device address.
Reset Bluetooth settings on the HP Photosmart
You can reset all of the Bluetooth settings on the HP Photosmart to the factory defaults.
NOTE: Only select Reset Bluetooth if you want all of the HP Photosmart Bluetooth
settings returned to factory defaults.
Finish setup
To reset the Bluetooth settings
1. Touch the Setup icon.
2. Touch the down arrow to scroll through the options, and then touch Bluetooth.
3. Touch Reset Bluetooth.
Connect to a Bluetooth® device 25
Finish setup
Chapter 4
26 Finish setting up the HP Photosmart
5 How do I?
This section contains links to commonly performed tasks, such as printing photos and
optimizing your print jobs.
•“
How do I print up to 13 x 18 cm (5 x 7 inch) borderless photos from a memory
card?” on page 66
How do I print multiple 10 x 15 cm (4 x 6 inch) photos on a single page from a memory
•“
card?” on page 66
How do I get the best print quality?” on page 48
•“
How do I print on both sides of the paper?” on page 56
•“
How do I print custom labels on printable CD/DVDs?” on page 55
•“
How do I?
How do I? 27
Chapter 5
How do I?
28 How do I?
6 Load paper
You can load many different types and sizes of paper in the HP Photosmart, including
letter or A4 paper, photo paper, transparencies, and envelopes. In addition, the
HP Photosmart lets you load and print directly on the surface of specially coated CDs
and DVDs.
By default, the HP Photosmart is set to detect the size and type of paper you load in the
input tray automatically and then adjust its settings to generate the highest quality output
for that paper. If you are using special papers, such as photo paper, transparency film,
envelopes, or labels, or if you experience poor print quality using the automatic setting,
you can manually set the paper size and type.
This section contains the following topics:
•
Choose papers for printing
Load paper
•
Load a CD/DVD
•
Avoid paper jams
•
Choose papers for printing
You can use different types and sizes of paper in the HP Photosmart. Review the following
recommendations to get the best printing quality.
This section contains the following topics:
•
Recommended papers for printing
Papers to avoid
•
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing. Using paper that is too thin or too thick,
paper that has a slick texture, or paper that stretches easily can cause paper jams. Using
paper that has a heavy texture or does not accept ink can cause printed images to smear,
bleed, or not fill in completely.
Depending on your country/region, some of these papers might not be available.
HP Advanced Photo Paper or HP Photo Paper
HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that
features an instant-dry finish for easy handling without smudging. It resists water, smears,
fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch) (with or without tabs), and 13 x 18 cm (5 x 7 inch). HP Advanced Photo
Paper is marked on the nonprinting corners with the following symbol:
Load paper
Choose papers for printing 29
Chapter 6
HP Premium Plus Photo Paper
HP Premium Plus Photo Papers are the best HP photo paper, with image quality and
fade resistance superior to store-processed photos. They are ideal for printing your highresolution images for framing or including in a photo album. These papers are available
in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x
7 inch), A4, and 8.5 x 11 inch.
HP Premium Photo Paper
HP Premium Photo Papers are high-quality, glossy-finish or soft gloss-finish photo
papers. They look and feel like store-processed photos and can be mounted under glass
or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6
inch) (with or without tabs), A4, and 8.5 x 11 inch sizes for printing or copying photos from
the product.
HP Premium Inkjet Transparency Film
HP Premium Inkjet Transparency Film make your color presentations vivid and even more
impressive. This film is easy to use and handle and dries quickly without smudging.
HP Premium Inkjet Paper
HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A
smooth, matte finish makes it ideal for your highest-quality documents.
HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque
enough for two-sided color usage with no show-through, which makes it ideal for
newsletters, reports, and flyers.
Load paper
30 Load paper
HP Inkjet-Printable CD/DVD Discs
HP Inkjet-Printable CD and DVD optical discs are offered in both white and silver matte
finishes. Personalize CDs and DVDs with titles, graphics, or photos by printing directly
on the discs.
HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look
and feel more substantial than documents printed on standard multipurpose or copy
paper.
HP Iron-On Transfers
HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution
for creating custom T-shirts from your digital photos.
HP Premium Photo Cards
HP Premium Photo Cards enable you to make your own greeting cards.
HP Brochure & Flyer Paper
HP Brochure & Flyer Paper (Gloss or Matte) is glossy-coated or matte-coated on both
sides for two-sided use. They are the perfect choice for near-photographic reproductions
and business graphics for report covers, special presentations, brochures, mailers, and
calendars.
HP Premium Presentation Paper
HP Premium Presentation Paper gives your presentation a quality look and feel.
To order genuine HP supplies for the product, go to
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
Papers to avoid
Using paper that is too thin or too thick, paper that has a slick texture, or paper that
stretches easily can cause paper jams. Using paper that has a heavy texture or does not
accept ink can cause printed images to smear, bleed, or not fill in completely.
Papers to avoid for all print jobs
• Any size paper other than those listed in “
driver.
• Paper with cutouts or perforations (unless specifically designed for use with HP inkjet
products).
• Highly textured stock, such as linen. It might not print evenly, and the ink can bleed
into these papers.
• Extremely smooth, shiny, or coated papers not specifically designed for the product.
They can jam the product or repel the ink.
• Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck,
and the ink is more likely to smear.
• Envelopes with clasps or windows. They can get stuck in the rollers and cause paper
jams.
• Banner paper.
www.hp.com/buy/supplies. If
Specifications” on page 221 or in the printer
Load paper
This section describes the procedure for loading different types and sizes of paper into
the HP Photosmart for your printouts.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in
a resealable bag. If the paper is not stored properly, extreme changes in temperature
and humidity might result in curled paper that does not work well in the
HP Photosmart.
This section contains the following topics:
•
Load full-size paper or small-size photo paper
Load postcards, Hagaki, or index cards
•
Load envelopes
•
Load other types of paper
•
Load full-size paper or small-size photo paper
You can load many types and sizes of paper into the input trays of the HP Photosmart.
Load paper
Load paper 31
Chapter 6
TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the paper
in the stack is the same size and type and free of rips, dust, wrinkles, and curled or
bent edges.
To load full-size paper
1. Raise and hold the output tray in the open position.
TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the
paper in the stack is the same size and type and free of rips, dust, wrinkles, and
curled or bent edges.
2. Slide the paper-width guide to its outermost position.
Load paper
32 Load paper
3. Insert the stack of paper into the main input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION: Make sure that the product is idle and silent when you load paper
into the main input tray. If the product is servicing the ink cartridges or otherwise
engaged in a task, the paper stop inside the product might not be in place. You
could push the paper too far forward, causing the product to eject blank pages.
TIP: If you are using letterhead, insert the top of the page first with the print side
down.
4. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the main input tray; make sure the stack of paper fits within the main
input tray and is no higher than the top of the paper-width guide.
5. Lower the output tray. Pull the tray extender towards you, as far as it will go. Flip the
paper catch at the end of the tray extender to open the extender the rest of the way.
NOTE: When you use legal-size paper, leave the tray extender closed.
Load paper 33
Load paper
Chapter 6
To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray
1. Raise the photo tray lid.
2. Slide the paper-width guide to its outermost position.
Load paper
3. Insert the stack of photo paper into the photo tray with the short edge forward and the
print side down. Slide the stack of photo paper forward until it stops.
If the photo paper you are using has perforated tabs, load the photo paper so that the
tabs are closest to you.
34 Load paper
4. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
5. Lower the photo tray lid.
Related topics
Recommended papers for printing” on page 29
•“
Change the print settings for the current job” on page 46
•“
Print photos” on page 66
•“
Load postcards, Hagaki, or index cards
You can load postcards, Hagaki, and index cards in the photo tray.
To load postcards, Hagaki, or index cards in the photo tray
1. Raise the photo tray lid.
Load paper
Load paper 35
Chapter 6
2. Slide the paper-width guide to its outermost position.
3. Insert the stack of cards into the photo tray with the short edge forward and the print
side down. Slide the stack forward until it stops.
Load paper
4. Slide the paper-width guide inward against the stack of cards until it stops.
Do not overload the photo tray; make sure the stack of cards fits within the photo tray
and is no higher than the top of the paper-width guide.
5. Lower the photo tray lid.
36 Load paper
Related topics
Change the print settings for the current job” on page 46
“
Load envelopes
You can load one or more envelopes into the main input tray of the HP Photosmart. Do
not use shiny or embossed envelopes or envelopes that have clasps or windows.
NOTE: For specific details on how to format text for printing on envelopes, consult
the help files in your word processing software. For best results, consider using a label
for the return address on envelopes.
To load envelopes
1. Raise and hold the output tray in the open position.
2. Remove all paper from the main input tray.
3. Slide the paper-width guide to its outermost position.
Load paper
Load paper 37
Chapter 6
4. Insert one or more envelopes into the far-right side of the main input tray, with the
envelope flaps on the left and facing up. Slide the stack of envelopes forward until it
stops.
TIP: To avoid paper jams, tuck the flap inside each envelope.
5. Slide the paper-width guide inward against the stack of envelopes until it stops.
Do not overload the main input tray; make sure the stack of envelopes fits within the
main input tray and is not higher than the top of the paper-width guide.
6. Lower the output tray.
Load paper
Related topics
Change the print settings for the current job” on page 46
“
Load other types of paper
The following types of paper are designed for special projects. Create your project in the
HP Photosmart Software or another application, set the paper type and size, and then
print.
38 Load paper
HP Premium Inkjet Transparency Film
▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on
top and is going into the input tray first.
NOTE: The HP Photosmart cannot automatically detect the paper type. For best
results, set the paper type to transparency film in the software before printing onto
transparency film.
HP Iron-on Transfers
1. Flatten the transfer sheet completely before using it; do not load curled sheets.
TIP: To prevent curling, keep transfer sheets sealed in the original package until
you are ready to use them.
2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually
feed one sheet at a time into the input tray with the blue stripe facing up.
HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards
▲ Insert a small stack of HP greeting card paper into the input tray with the print side
down; slide the stack of cards forward until it stops.
TIP: Make sure the area on which you want to print is inserted first, print side
down in the input tray.
Related topics
Change the print settings for the current job” on page 46
•“
Recommended papers for printing” on page 29
•“
Load a CD/DVD
In addition to printing on paper, the HP Photosmart enables you to print directly on the
surface of specially coated CDs and DVDs for print jobs started from a connected
computer. You can design and create a custom label for your CD or DVD using the
software that came with the HP Photosmart. You can then print the label on your printable
CD or DVD media.
TIP: It is recommended that you write your data to the CD or DVD before printing
the label on it.
NOTE: The HP Photosmart does not support a CD/DVD print job started from the
control panel.
Load paper
Load a CD/DVD 39
Chapter 6
To load a regular-size (120 mm) CD/DVD on the CD/DVD tray
1. If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away from
the wall.
2. Carefully remove the CD/DVD holder from the storage area below the main paper
tray.
3. Securely snap the inkjet printable media onto the CD/DVD holder with the printable
side up.
NOTE: The CD/DVD should be placed on the ring at the end of the holder with
the arrows.
Load paper
40 Load paper
4. Lower the CD/DVD tray.
The CD/DVD tray is located just below the control panel. When in its lowered position,
the CD/DVD tray sits on top of the output tray.
5. Push the CD/DVD holder into the product until the white lines on the CD/DVD holder
line up with the white lines on the CD/DVD tray, and then touch OK.
NOTE: The product pulls the CD/DVD holder while printing on the media.
6. After printing, make sure you insert the CD/DVD holder back into the storage area.
To load a small-size (80 mm) CD/DVD on the CD/DVD tray
1. If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away from
the wall.
2. Carefully remove the CD/DVD holder from the storage area below the main paper
tray.
Load a CD/DVD 41
Load paper
Chapter 6
3. Securely snap the inkjet printable media onto the CD/DVD holder with the printable
side up.
NOTE: The CD/DVD should be placed on the ring at the end of the holder with
the arrows.
4. Flip the CD/DVD holder ring over the CD/DVD.
5. Lower the CD/DVD tray.
The CD/DVD tray is located just below the control panel. When in its lowered position,
the CD/DVD tray sits on top of the output tray.
Load paper
42 Load paper
6. Push the CD/DVD holder into the product until the white lines on the CD/DVD holder
line up to the white lines on the CD/DVD tray.
NOTE: The product pulls the CD/DVD holder while printing on the media.
7. After printing, make sure you insert the CD/DVD holder back into the storage area.
NOTE: Refer to the software that came with the product for printing on CD/DVDs.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• If you are printing labels, ensure that the label sheets are no more than two years old.
Labels on older sheets might peel off when the paper is pulled through the product,
and cause paper jams.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
Load paper
Avoid paper jams 43
Chapter 6
• Do not force paper too far forward in the input tray.
• Use paper types that are recommended for the product.
Related topics
Recommended papers for printing” on page 29
•“
Papers to avoid” on page 31
•“
Clear paper jams” on page 100
•“
Load paper
44 Load paper
7 Print from your computer
The HP Photosmart can be used with any software application that allows printing. You
can print a range of projects, such as borderless images, newsletters, greeting cards,
iron-on transfers, and posters.
This section contains the following topics:
•
Print from a software application
Make the HP Photosmart the default printer
•
Change the print settings for the current job
•
Change the default print settings
•
Printing shortcuts
•
Perform special print jobs
•
Stop a print job
•
Print from a software application
Most print settings are automatically handled by the software application. You need to
change the settings manually only when you change print quality, print on specific types
of paper or transparency film, or use special features.
To print from a software application
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
NOTE: When printing a photo, you must select options for the specific photo
paper and photo enhancement.
5. Select the appropriate options for your print job by using the features available in the
Advanced, Printing Shortcuts, Features, and Color tabs.
TIP: You can easily select the appropriate options for your print job by choosing
one of the predefined print tasks on the Printing Shortcuts tab. Click a type of
print task in the Printing Shortcuts list. The default settings for that type of print
task are set and summarized on the Printing Shortcuts tab. If necessary, you
can adjust the settings here and save your custom settings as a new printing
shortcut. To save a custom printing shortcut, select the shortcut and click Save
As. To delete a shortcut, select the shortcut and click Delete.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Print from a software application 45
Print
Chapter 7
Make the HP Photosmart the default printer
You can set the HP Photosmart as the default printer to use from all software applications.
This means that the HP Photosmart is automatically selected in the printer list when you
select Print from the File menu in a software application. The default printer is
automatically selected when you click the Print button in the toolbar of most software
applications. For more information, see the Windows Help.
Change the print settings for the current job
You can customize the print settings of the HP Photosmart to handle nearly any print
task.
This section contains the following topics:
•
Set the paper size
Set the paper type for printing
•
View the print resolution
•
Change the print speed or quality
•
Change the page orientation
•
Scale the document size
•
Change the saturation, brightness, or color tone
•
Preview your print job
•
Set the paper size
The Size setting helps the HP Photosmart determine the printable area on the page.
Some of the paper size choices have a borderless equivalent, which allows you to print
to the top, bottom, and side edges of the paper.
Usually, you set the paper size in the software application you used to create your
document or project. However, if you are using custom-size paper, or if you cannot set
the paper size from your software application, you can change the paper size in the
Properties dialog box before printing.
To set the paper size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
5. Click the Features tab.
6. In the Resizing Options area, from the Size drop-down list, select More.
7. Select the appropriate paper size, and then click OK.
Print
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
The following table lists the suggested paper size settings for the different types of
paper you can load in the input tray. Make sure to look at the long list of choices in
46 Print from your computer
the Size list to see if a defined paper size already exists for the type of paper you are
using.
Paper type Suggested paper size settings
Copier, multi-purpose, or
plain papers
Envelopes Appropriate listed envelope size
Greeting-card papers Letter or A4
Index cards Appropriate listed card size (if listed sizes are not appropriate,
Inkjet papers Letter or A4
Iron-on T-shirt transfers Letter or A4
Labels Letter or A4
Legal Legal
Letterhead Letter or A4
Panorama photo paper Appropriate listed panorama size (if listed sizes are not
Photo papers 10 x 15 cm (4 x 6 inch) (with or without tab), up to 13 x 18 cm
Transparency films Letter or A4
Custom-size papers Custom paper size
Set the paper type for printing
If you print on special papers, such as photo paper, transparency film, envelopes, or
labels, or if you experience poor print quality, you can set the paper type manually.
Letter or A4
you can specify a custom paper size)
appropriate, you can specify a custom paper size)
(5 x 7 inch) (with or without tab), letter, A4, or an appropriate
listed size
To set the paper type for printing
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More.
7. Select the type of paper that you have loaded, and then click OK.
View the print resolution
The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.
Print
Change the print settings for the current job 47
Chapter 7
To view the print resolution
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper Type drop-down list, select the type of paper that you have loaded.
7. In the Print Quality drop-down list, select the appropriate print quality setting for your
project.
8. Click the Resolution button to view the print resolution dpi for the paper type and
print quality combination you selected.
Change the print speed or quality
The HP Photosmart automatically chooses a print quality and speed setting depending
on the paper type setting you select. You can also change the print quality setting to
customize the speed and quality of the print process.
To select a print speed or quality
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper Type drop-down list, select the type of paper that you have loaded.
7. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
NOTE: To find out what dpi the product will print based on the paper type and
print quality settings you selected, click Resolution.
Change the page orientation
The page orientation setting allows you to print your document vertically or horizontally
on the page.
Usually, you set the page orientation in the software application you used to create your
document or project. However, if you are using custom-size or special HP paper, or if you
cannot set the page orientation from your software application, you can change the page
orientation in the Properties dialog box before printing.
To change the page orientation
1. Make sure you have paper loaded in the input tray.
Print
48 Print from your computer
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, do one of the following:
• Click Portrait to print the document vertically on the page.
• Click Landscape to print the document horizontally on the page.
Scale the document size
The HP Photosmart allows you to print the document at a different size than the original.
To scale the document size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing options area, click Scale to paper size, and then click the
appropriate paper size from the drop-down list.
Change the saturation, brightness, or color tone
You can change the intensity of colors and the level of darkness in your printout by
adjusting the Saturation, Brightness, or Color Tone options.
To change the saturation, brightness, or color tone
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Color tab.
6. Click the More Color Options button.
7. Move the sliders to adjust the Saturation, Brightness, or Color Tone.
• Brightness indicates the lightness or darkness of the printed document.
• Saturation is the relative purity of printed colors.
• Color Tone affects the perceived warmth or coolness of printed colors, by adding
more orange or blue tones, respectively, to your image.
Preview your print job
You can preview your print job before sending it to the HP Photosmart. This helps to
prevent wasting paper and ink on projects that do not print as expected.
Print
Change the print settings for the current job 49
Chapter 7
To preview your print job
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Select the print settings appropriate for your project on each of the tabs in the dialog
box.
6. Click the Features tab.
7. Select the Show Preview Before Printing check box.
8. Click OK, and then click Print or OK in the Print dialog box.
Your print job displays in the preview window.
9. In the HP preview window, do one of the following:
• To print, click Start Printing.
• To cancel, click Cancel Printing.
Change the default print settings
If there are settings that you frequently use for printing, you might want to make them the
default print settings so they are already set when you open the Print dialog box from
within your software application.
To change the default print settings
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
2. Make changes to the print settings, and click OK.
Printing shortcuts
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
NOTE: When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is, change them, or create your own
shortcuts for commonly used tasks.
Use the Printing Shortcuts tab for the following print tasks:
• General Everyday Printing: Print documents quickly.
• Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm
(4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers.
• Photo Printing–With White Borders: Print a photo with a white border around the
edges.
• Fast/Economical Printing: Produce draft-quality printouts quickly.
Print
50 Print from your computer
• Presentation Printing: Print high-quality documents, including letters and
transparencies.
• Two-sided (Duplex) Printing: Print two-sided pages manually.
This section contains the following topics:
•
Create printing shortcuts
Delete printing shortcuts
•
Related topics
•“
Print a borderless image” on page 52
Print a photo on photo paper” on page 53
•“
Print on transparencies” on page 61
•“
Print on both sides of the page” on page 56
•“
Create printing shortcuts
In addition to the printing shortcuts that are available in the Printing Shortcuts list, you
can create your own printing shortcuts.
If you frequently print on transparency film, for example, you can create a printing shortcut
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for
example, Transparency Presentations. After creating the printing shortcut, simply
select it when printing on transparency film rather than changing the print settings each
time.
To create a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
6. Change the print settings to those you want in the new printing shortcut.
7. Click Save as and type a name for the new printing shortcut, and then click Save.
The printing shortcut is added to the list.
Delete printing shortcuts
You might want to delete printing shortcuts that you no longer use.
To delete a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
Print
Printing shortcuts 51
Chapter 7
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
6. Click Delete.
The printing shortcut is removed from the list.
NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.
Perform special print jobs
In addition to supporting standard print jobs, the HP Photosmart can perform special jobs
such as printing borderless images, iron-on transfers, and posters.
This section contains the following topics:
•
Print a borderless image
Print a photo on photo paper
•
Print using Maximum dpi
•
Print onto a CD/DVD
•
Print on both sides of the page
•
Print a multiple-page document as a booklet
•
Print multiple pages on a single sheet
•
Print a multiple-page document in reverse order
•
Reverse an image for iron-on transfers
•
Print on transparencies
•
Print a group of addresses on labels or envelopes
•
Print a poster
•
Print a Web page
•
Print a borderless image
Borderless printing lets you print to the top, bottom, and side edges of up to 13 x 18 cm
(5 x 7 inch) photo paper.
TIP: For the best results, use HP Advanced Photo Paper to print your photos.
To print a borderless image
1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray.
Print
52 Print from your computer
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Size list, click More, and then select the size of photo paper loaded in the photo
tray.
If a borderless image can be printed on the specified size, the Borderless printing
check box is enabled.
7. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
NOTE: You can only print a borderless image on photo paper.
8. Select the Borderless check box if it is not already checked.
If the borderless paper size and paper type are not compatible, the product software
displays an alert and allows you to select a different type or size.
9. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start
to curl, which could reduce the quality of your printout. Photo paper should be flat
before printing.
Print a photo on photo paper
To achieve the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing along with genuine HP ink. HP papers
and HP ink are specifically designed to work well together to provide high-quality output.
For photo printing, HP recommends that you use HP Advanced Photo Paper with the
HP Photosmart.
To print a photo on photo paper
1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in
the main input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
Perform special print jobs 53
Print
Chapter 7
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More. Then,
select the appropriate photo paper type.
7. In the Resizing Options area, from the Size drop-down list, select More. Then, select
the appropriate paper size.
If the paper size and paper type are not compatible, the printer software displays an
alert and allows you to select a different type or size.
8. In the Basic Options area, select a high print quality, such as Best, from the Print
Quality drop-down list.
NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi
setting with supported types of photo paper. If Maximum dpi is not listed in the
Print quality drop-down list, you can enable it from the Advanced tab. For more
information, see “
Print using Maximum dpi” on page 54.
9. In the HP Real Life Technologies area, click the Photo fix drop-down list and select
from the following options:
• Off: applies no HP Real Life Technologies to the image.
• Basic: enhances low-resolution images; moderately adjusts image sharpness.
• Full: automatically adjusts brightness, contrast, and sharpness; enhances low-
resolution images; automatically removes red-eye coloring in the photo.
TIP: You can remove red-eye coloring in the photo when using the Off or
Basic mode by selecting the Remove red eye check box.
10. Click OK to return to the Properties dialog box.
11. (Optional) If you want to print the photo in black and white, click the Color tab and
select the Print in grayscale check box. From the drop-down list, select one of the
following options:
• High Quality: uses all the available colors to print your photo in grayscale. This
creates smooth and natural shades of gray.
• Black Ink Only: uses black ink to print your photo in grayscale. The gray shading
is created by varying patterns of black dots, which might result in a grainy image.
12. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start to
curl, which could reduce the quality of your printout. Photo paper should be flat before
printing.
Print using Maximum dpi
Use maximum dpi mode to print high-quality, sharp images.
To get the most benefit from maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the maximum dpi setting, the printer software
Print
54 Print from your computer
displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing
in maximum dpi is supported on the following paper-types only:
• HP Premium Plus Photo Paper
• HP Premium Photo Paper
• HP Advanced Photo Paper
• Photo Hagaki cards
Printing in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space.
To print in Maximum dpi mode
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Features area, select the Enable maximum dpi setting check box.
7. Click the Features tab.
8. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
9. In the Print Quality drop-down list, click Maximum dpi.
NOTE: To find out what dpi the product will print based on the paper type and
print quality settings you selected, click Resolution.
10. Select any other print settings that you want, and then click OK.
Print onto a CD/DVD
You can use the HP Photosmart Software to print directly onto the surface of an inkjet
printable CD/DVD.
Print
Perform special print jobs 55
Chapter 7
To print directly onto a CD/DVD
1. Use the software that came with the product to create and print a CD/DVD label.
2. When prompted, load a CD/DVD into the CD/DVD holder on the product.
3. Push the CD/DVD holder into the product until the green lines on the CD/DVD holder
line up to the green lines on the CD/DVD tray.
NOTE: The product pulls the CD/DVD holder while printing on the media.
Related topics
Load a CD/DVD” on page 39
“
Print on both sides of the page
You can print two-sided pages with the HP Photosmart manually. When printing twosided pages, make sure to use paper that is thick enough so that images do not show
through to the other side.
To print on both sides of the page
1. Load paper into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing drop-
down list.
Print
56 Print from your computer
7. For binding, do one of the following:
• For binding on the top like a notebook or calendar, select the Flip Pages Up check
box.
This causes the odd and even pages of your document to print opposite of each
other top-to-bottom. This ensures that the top of the page is always at the top of
the sheet when you flip the pages up in your bound document.
• For binding on the side like a book or magazine, click to clear the Flip Pages
Up check box.
This causes the odd and even pages of your document to print opposite of each
other left-to-right. This ensures that the top of the page is always at the top of the
sheet when you turn the pages in your bound document.
8. Click OK, and then click Print or OK in the Print dialog box.
The product begins printing. Wait until all the odd-numbered pages are printed before
removing any of the printed pages from the output tray.
A dialog box displays instructions on the screen when it is time to process the second
side of your job.
9. Click Continue when done.
Print a multiple-page document as a booklet
The HP Photosmart allows you to print your document as a small booklet, which you can
fold and then staple together.
For best results, design your document to fit on a multiple of four pages, such as an 8,
12, or 16-page program for a child's school play or for a wedding.
Print
Perform special print jobs 57
Chapter 7
To print a multiple-page document as a booklet
1. Load paper into the input tray.
The paper should be thick enough so that the images do not show through to the
other side.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing drop-
down list.
7. Select the binding edge from the Booklet layout is list, as appropriate for your
language.
• If your language reads left-to-right, click Left edge binding.
• If your language reads right-to-left, click Right edge binding.
The Pages per sheet box is automatically set to two pages per sheet.
8. Click OK, and then click Print or OK in the Print dialog box.
The product begins printing.
A dialog box displays instructions on the screen when it is time to process the second
side of your job. Do not click Continue in the dialog box until you have reloaded the
paper as instructed in the following steps.
9. Wait until the product has stopped printing for several seconds before removing any
of the printed pages from the output tray.
If you remove the pages while the document is still printing, the pages might get out
of order.
10. Follow the instructions that appear on your screen for reloading the paper to print on
the second side, and then click Continue.
11. When the entire document has finished printing, fold the stack of paper in half, so that
the first page is on top, then staple the document along the crease.
TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long
reach to staple the booklet.
Figure 7-1 Left-edge binding for left-to-right languages
Print
58 Print from your computer
Figure 7-2 Right-edge binding for right-to-left languages
Print multiple pages on a single sheet
You can print up to 16 pages on a single sheet of paper.
To print multiple pages on a single sheet
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Pages per sheet list, click 2, 4, 6, 9, or 16.
7. If you want a border to appear around each page image printed on the sheet of paper,
select the Print page borders check box.
8. In the Page order list, click an appropriate page order option.
The sample output graphic is numbered to show how the pages will be ordered if you
select each option.
9. Click OK, and then click Print or OK in the Print dialog box.
Perform special print jobs 59
Print
Chapter 7
Print a multiple-page document in reverse order
Because of the way the paper feeds through the HP Photosmart, the first page that prints
is print side up at the bottom of the stack. Usually this means you need to put the printed
pages in the correct order.
A better way is to print the document in reverse order so that the pages are stacked
correctly.
Print
TIP: Set this option as a default setting so you do not have to remember to set it
every time you print a multiple-page document.
To print a multiple-page document in reverse order
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Layout Options area, select Front to Back in the Page Order option.
NOTE: If you set your document to print on both sides of the page, the Front to
Back option is not available. Your document will automatically print in the correct
order.
7. Click OK, and then click Print or OK in the Print dialog box.
NOTE: When you are printing multiple copies, each set is printed completely
before the next set is printed.
60 Print from your computer
Reverse an image for iron-on transfers
This feature reverses an image so you can use it for iron-on transfers. This feature is also
useful for transparencies when you want to make notations on the back of the
transparency without scratching the original.
To reverse an image for iron-on transfers
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Features tab.
5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer
from the list.
6. If the selected size is not what you want, click an appropriate size in the Size list.
7. Click the Advanced tab.
8. In the Features area, select the Mirror Image check box.
9. Click OK, and then click Print or OK in the Print dialog box.
NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input
tray one sheet at a time.
Print on transparencies
For the best results, HP recommends you use HP transparency products with the
HP Photosmart.
To print on transparencies
1. Load the transparency into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
Print
Perform special print jobs 61
Chapter 7
6. In the Basic Options area, from the Paper Type drop-down list, select More. Then
select the appropriate paper type.
TIP: If you want to make notations on the back of the transparencies and erase
them later without scratching the original, click the Advanced tab, and select the
Mirror Image check box.
7. In the Resizing Options area, from the Size drop-down list, select More. Then, select
an appropriate size.
8. Click OK, and then click Print or OK in the Print dialog box.
NOTE: The product automatically waits for transparencies to dry before
releasing them. Ink dries slower on film than on plain paper. Make sure you allow
enough time for the ink to dry before handling the transparency.
Print a group of addresses on labels or envelopes
With the HP Photosmart, you can print on a single envelope, a group of envelopes, or
label sheets designed for inkjet printers.
To print a group of addresses on labels or envelopes
1. Print a test page on plain paper first.
2. Place the test page on top of the label sheet or envelope, and hold both up to the
light. Check the spacing for each block of text. Make adjustments as needed.
3. Load the labels or envelopes into the main input tray.
CAUTION: Do not use envelopes with clasps or windows. They can get stuck in
the rollers and cause paper jams.
4. Slide the paper-width guide inward against the stack of labels or envelopes until the
guide stops.
5. If you are printing on envelopes, do the following:
a. Display the print settings, and click the Features tab.
b. In the Resizing Options area, click the appropriate envelope size in the Size list.
6. Click OK, and then click Print or OK in the Print dialog box.
Print
62 Print from your computer
Print a poster
You can create a poster by printing a document on multiple pages. The HP Photosmart
prints dotted lines on some pages to indicate where to trim the pages before taping them
together.
To print a poster
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
5. Click the Advanced tab.
6. Expand Document Options, and then expand Printer Features.
7. In the Poster Printing drop-down list, click either 2x2 (4 sheets), 3x3 (9 sheets),
8. Click OK, and then click Print or OK in the Print dialog box.
9. After the poster has printed, trim the edges of the sheets and tape the sheets together.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4x4 (16 sheets), or 5x5 (25 sheets).
This selection tells the product to enlarge your document so that it fits on 4, 9, 16, or
25 pages.
If your originals are of multiple pages, each of those pages will be printed on 4, 9, 16,
or 25 pages. For example, if you have a one-page original and you select 3x3, you
will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print.
Print a Web page
You can print a Web page from your Web browser on the HP Photosmart.
If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web
Printing to ensure simple, predictable web printing with control over what you want and
how you want it printed. You can access HP Smart Web Printing from the toolbar in
Internet Explorer. For more information about HP Smart Web Printing, see the help file
provided with it.
Print
Perform special print jobs 63
Chapter 7
To print a Web page
1. Make sure you have paper loaded in the main input tray.
2. On the File menu in your Web browser, click Print.
The Print dialog box appears.
3. Make sure the product is the selected printer.
4. If your Web browser supports it, select the items on the Web page that you want to
include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as As
laid out on screen, Only the selected frame, and Print all linked documents.
5. Click Print or OK to print the Web page.
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.
Stop a print job
Although you can stop a print job from either the HP Photosmart or the computer, HP
recommends you stop it from the HP Photosmart for best results.
To stop a print job from the product
▲ Press Cancel. If the print job does not stop, press Cancel again.
It can take a few moments for the print job to be cancelled.
Print
To stop a print job from the computer
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Click Printers (or double-click Printers and Faxes).
3. Double-click the product icon.
TIP: You can also double-click the printer icon in the Windows taskbar.
4. Select the print job you want to cancel.
5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key
on your keyboard.
It can take a few moments for the print job to be cancelled.
64 Print from your computer
8 Use the photo features
The HP Photosmart is equipped with memory card slots and a front USB port that enable
you to print or edit photos from a memory card or storage device (such as a keychain
drive, portable hard drive, or a digital camera in storage mode) without uploading your
photos to a computer first. Additionally, if the HP Photosmart is connected to a computer
with a USB cable, you can also transfer your photos to the computer to print, edit, or
share.
You can print photos by connecting a PictBridge-compatible digital camera directly to the
front USB port. When you print from a digital camera, the printer uses the settings that
you selected on the camera. For more information, see the documentation that came with
the camera.
This section contains the following topics:
•
Insert a memory card
Print photos
•
Create special projects from your photos
•
Save photos to your computer
•
Edit photos using the control panel
•
Insert a memory card
The HP Photosmart supports memory cards and storage devices as described below.
Each type of memory card can only be inserted in the appropriate slot for that card, and
only one card or a storage device may be inserted at a time.
Photos
CAUTION: Do not insert more than one memory card or a storage device at a time.
If more than one memory card is inserted, or if a storage device is connected when
a memory card is inserted, unrecoverable data loss might occur.
Insert a memory card 65
Chapter 8
Photos
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory
Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required)
2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter
required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC),
TransFlash MicroSD Card (adapter required), or xD-Picture card
3 CompactFlash (CF) types I and II
4 Front USB port (for storage devices)
To insert a memory card
1. Make sure the product is on.
2. Insert the memory card or storage device into the appropriate slot.
The memory card area has a Photo light (below the camera icon) that indicates the
status of the memory card. When it is solid green, your photos are ready to be viewed.
CAUTION: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the product is accessing the memory card. Wait until the light
remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the product or memory card.
NOTE: The product only recognizes the JPG and TIF file formats on your memory
card or storage device.
Print photos
You can print the photos on your memory card or storage device in a variety of sizes,
from 10 x 15 cm (4 x 6 inch) up to the size of letter or A4 paper, including multiple smallsize photos on a single page.
66 Use the photo features
TIP: To achieve the best print quality, HP recommends using HP papers that are
specifically designed for the type of project you are printing along with genuine HP
ink. HP papers and HP ink are specifically designed to work well together to provide
high-quality output.
To print photos
1. Load photo paper in the appropriate input tray.
• Load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray.
• Load full-size photo paper in the main input tray.
2. Insert a memory card into the appropriate slot on the product or connect a storage
device to the front USB port.
NOTE: If there are camera-selected photos on the memory device, the DPOF
Found screen appears. Touch Yes to print the camera-selected photos, or touch
No to browse through the photos on the memory device.
3. Touch View & Print.
4. Touch the left or right arrow to scroll through the thumbnails of your photos.
TIP: If you want to print all the photos on your card, touch Options and then
touch Select All Photos & Preview.
5. Touch the photos you want to print.
TIP: If you want to print one copy of the photo using the default print settings,
touch the photo and then press Print Photos twice.
Photos
6. Touch Done and then touch the up arrow to increase the number of copies. You must
specify at least one copy or the photo will not print.
TIP: If you want to crop, rotate, or make any other changes to the photo before
printing, touch Edit.
7. (Optional) Continue left-right scrolling to add more photos to the print queue.
8. Touch Done to preview the print job.
9. (Optional) Touch Settings to change the print settings.
10. Touch Print or press Print Photos.
TIP: During printing, you can touch Add more photos to add more photos to
the print queue.
Related topics
Edit photos using the control panel” on page 69
“
Create special projects from your photos
The HP Photosmart enables you to create special projects from your photos, including:
• Photo albums
• Panorama prints
Create special projects from your photos 67
Chapter 8
Photos
• Wallet-size photos
• Passport-size photos
To create special projects
1. Insert a memory card into the appropriate slot on the product or connect a storage
device to the front USB port.
NOTE: If there are camera-selected photos on the memory device, the DPOF
Found screen appears. Touch Yes to print the camera-selected photos, or touch
No to browse through the photos on the memory device.
2. Make sure the photo tray or main input tray is loaded with the correct paper for the
type of project you are creating.
3. Touch Create.
4. Touch the left arrow or right arrow to scroll through the projects. Touch the project
you want to create.
• Album Pages: Enables you to select multiple photos and print them onto a series
of themed album pages, which you can then bind to create a photo album. The
photos in your album pages are placed in the same orientation for a visually
pleasing presentation.
• Panorama Prints: Enables you to print an existing wide angle (or panoramic)
photo.
TIP: Some cameras have a panoramic mode that produces wide angle
photos automatically. You can also "stitch" a series photos together using
photo editing software, then save the file on your memory card for printing.
• Wallets: Enables you to print your own wallet-size photos to carry with you or give
to friends or relatives.
• Passport Photos: Enables you to print your own passport-size photos. (If you
have questions on guidelines or restrictions for passport photos, contact a local
passport service agency.)
5. Respond to the prompts for the project you are creating.
6. At the Print Preview screen, press Print Photos.
Save photos to your computer
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card or storage device to your computer’s hard drive for sharing photos
online and printing from your computer.
NOTE: The HP Photosmart must be connected to a computer that has the
HP Photosmart Software installed on it.
68 Use the photo features
To save photos
1. Insert a memory card into the appropriate slot on the product or connect a storage
device to the front USB port.
2. Touch Save.
3. Follow the onscreen prompts on your computer to save the photos to your computer.
Edit photos using the control panel
The HP Photosmart offers several basic editing features that you can use to edit your
photos manually before you print them, as well as a feature that enables you to
automatically enhance your photos.
This section contains the following topics:
•
Remove red-eye
Rotate a photo
•
Zoom and pan to crop a photo
•
Automatically enhance your photos
•
Print a frame around your photo
•
Adjust the brightness of your photos
•
Apply special color effects to your photos
•
Remove red-eye
The flash on a camera (especially on older camera models) can sometimes cause a
subject's eyes to appear red in your photos. The HP Photosmart is set to automatically
remove redness so that eyes appear the correct shade in your photos.
Photos
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card.
To remove red-eye from photos
▲ By default, red-eye correction is automatically applied to all photos in the print queue.
To turn off this feature, press the Red-Eye Removal button on the control panel when
a memory card or storage device is inserted.
Related topics
Print a photo on photo paper” on page 53
“
Rotate a photo
Depending on how you were holding your digital camera at the time you took a photo,
the photo might appear sideways or upside down on the display. You might need to rotate
the photo to make it show properly on the display.
Edit photos using the control panel 69
Chapter 8
NOTE: The HP Photosmart automatically adjusts the rotation so photos print
properly on the page. When printing more than one, the photos are oriented to fit a
maximum number of photos on the page.
To rotate a photo
1. Touch Edit on the photo selection screen.
2. In the Edit Photo menu, touch Rotate.
3. Touch Rotate repeatedly to rotate the image clockwise in 90 degree increments.
Photos
4. When you are done rotating the image, touch Done.
Related topics
Print a photo on photo paper” on page 53
“
Zoom and pan to crop a photo
The HP Photosmart enables you to zoom in or out on a specific area of a photo. When
you print the photo, the photo is cropped so only the area shown on the display prints.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card.
To crop a photo
1. Touch Edit on the photo selection screen.
2. In the Edit Photo menu, touch Crop.
3. Touch Zoom In or the Zoom Out to zoom closer to or farther away from the subject
of the photo.
An outline appears on the photo to show you an approximate view of the area that
will print.
4. Touch the arrows to pan around the photo and select a specific area to print.
5. Touch Crop to crop the photo.
Related topics
“
Print a photo on photo paper” on page 53
70 Use the photo features
Automatically enhance your photos
The HP Photosmart is set up, by default, to enhance your photos automatically when you
print them. When this feature is enabled, the HP Photosmart uses HP Real Life
Technologies to:
• Adjust the brightness or darkness of your photos (shown in print preview and printed
output)
• Adjust the lighting to make dark images appear brighter (shown on printed output
only)
• Sharpen blurry images (shown on printed output only)
You can turn off the automatic photo enhancement feature for individual photos, on a perimage basis.
To turn off automatic photo enhancement
1. Touch Edit on the photo selection screen.
2. In the Edit Photo menu, touch Photo Fix.
3. Touch Off.
Related topics
“
Print a photo on photo paper” on page 53
Print a frame around your photo
You can print a decorative colored border around the outside edge of your photo to frame
the photo.
Photos
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card.
To print a frame around your photo
1. Touch Edit on the photo selection screen.
2. In the Edit Photos menu, touch Add Frame.
3. Touch the left arrow or right arrow to scroll through the frames.
4. Touch the frame you want to use.
The selected frame is applied to the photo and shown by itself on the display.
Related topics
Print a photo on photo paper” on page 53
“
Adjust the brightness of your photos
You can adjust the brightness of a photo so that it prints lighter or darker than the original
photo you took with your digital camera.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card.
Edit photos using the control panel 71
Chapter 8
To adjust the brightness
1. Touch Edit on the photo selection screen.
2. In the Edit Photo menu, touch Brightness.
3. Touch the left arrow or right arrow to increase or decrease the brightness of the photo.
The current brightness selection is indicated by the vertical line on the slidebar.
4. When you are done adjusting brightness, touch Done.
Related topics
Print a photo on photo paper” on page 53
Photos
“
Apply special color effects to your photos
You can apply special color effects to a photo so that it prints with a sepia, hand-tinted,
or black-and-white finish.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card.
To change the color effects
1. Touch Edit on the photo selection screen.
2. In the Edit Photo menu, touch Color Effect.
3. Touch one of the following color effect options.
No Effect Does not apply any special color effects to your photo.
Black & White Prints the photo in black and white.
Sepia Applies brown tones, similar to photos produced in the early 1900s, to
Antique Applies brown tones along with some pale colors to your photo. With
your photo.
this option, your photo will look like it was hand-tinted.
Related topics
Print a photo on photo paper” on page 53
“
72 Use the photo features
9 Maintain the HP Photosmart
The HP Photosmart requires little maintenance. Sometimes you might want to clean the
glass and lid backing to remove surface dust and ensure that your copies and scans
remain clear. You will also need to replace ink cartridges, clean the printhead assembly,
or align the printer from time to time. This section provides instructions for keeping the
HP Photosmart in top working condition. Perform these simple maintenance procedures
as necessary.
This section contains the following topics:
•
Work with ink cartridges
Print a printer status report
•
Print and evaluate a print quality report
•
Clean the HP Photosmart
•
Turn off the HP Photosmart
•
Work with ink cartridges
To ensure the best print quality from the HP Photosmart, you will need to perform some
simple maintenance procedures. This section provides guidelines for handling the ink
cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the
printhead.
This section contains the following topics:
•
Information on ink cartridges and the printhead
Check the estimated ink levels
•
Replace the ink cartridges
•
Remove ink from your skin and clothing
•
Advanced printhead maintenance
•
Maintain the HP Photosmart
Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• Make sure you follow the instructions in the Start Here guide for installing the
printhead and the ink cartridges for the first time. The instructions in this online help
are for replacing ink cartridges, and are not intended for first time installation.
• If you need to replace an ink cartridge, wait until you have the new ink cartridge
available to install before removing the old cartridge.
CAUTION: Wait until you have a new ink cartridge available before removing
the old ink cartridge. Do not leave the ink cartridge outside of the product for an
extended period of time. This can result in damage to both the product and the
ink cartridge.
• Keep all ink cartridges in the original sealed packages until they are needed.
Work with ink cartridges 73
Maintain the HP Photosmart
Chapter 9
• Turn off the HP Photosmart by pressing the On button located on the product. Wait
until the On light turns off before unplugging the power cord or turning off a power
strip. If you improperly turn off the HP Photosmart, the print carriage might not return
to the correct position causing problems with the ink cartridges and print quality
issues.
• Store ink cartridges at room temperature (15.6-26.6° C or 60-78° F).
• If you notice a significant decrease in print quality, check the estimated ink levels
remaining in the ink cartridges. Replace any ink cartridges that are low on ink. If none
of the ink cartridges are low, clean the printhead.
• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the
cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation
can cause temporary printing problems.
• If you are transporting the product, do the following to prevent ink leaking from the
print carriage or other damage from occurring to the product:
◦ Make sure you turn off the product by pressing the On button.
The print carriage should be parked on the right side in the service station.
◦ Make sure you leave the ink cartridges and printhead installed.
◦ Lightly pack the inside of the product with crumpled newspaper to prevent the
print carriage from moving during transportation.
◦ The product must be transported sitting flat; it should not be placed its side, back,
front, or top.
Related topics
•“
Check the estimated ink levels” on page 74
Clean the printhead” on page 79
•“
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace an ink cartridge. The ink supply level shows an estimate of the amount of ink
remaining in the ink cartridges.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not have to replace the
cartridges until the print quality is unacceptable.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see
www.hp.com/go/inkusage.
74 Maintain the HP Photosmart
To check the ink levels from the control panel
1. Touch the Setup icon.
2. Touch Tools.
3. Touch Display Ink Gauge.
The product displays a gauge that shows the estimated ink levels of all cartridges
installed.
To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
2. Click the Estimated Ink Level tab.
The estimated ink levels for the ink cartridges appear.
Replace the ink cartridges
Follow these instructions when you need to replace ink cartridges.
NOTE: If you are setting up the product for the first time, make sure you follow the
instructions in the Start Here guide for installing the printhead and the ink cartridges.
If you do not already have replacement ink cartridges for the HP Photosmart, to order
cartridges, go to
follow the prompts to select your product, and then click one of the shopping links on the
page.
NOTE: At this time, some portions of the HP Web site are available in English only.
CAUTION: Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the product for an extended
period of time. This can result in damage to both the product and the ink cartridge.
www.hp.com/buy/supplies. If prompted, choose your country/region,
Maintain the HP Photosmart
Work with ink cartridges 75
Maintain the HP Photosmart
Chapter 9
To replace the ink cartridges
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product, until
the door locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Press the tab on the front of the ink cartridge to release it, and then remove it from
the slot.
4. Remove the new ink cartridge from its packaging by pulling the orange pull-tab
straight back to remove the plastic wrap from the ink cartridge.
NOTE: Make sure you remove the plastic wrap from the ink cartridge before
installing it in the product, or printing will fail.
76 Maintain the HP Photosmart
5. Twist the orange cap to snap it off.
6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
CAUTION: Do not lift the latch handle on the print carriage to install the ink
cartridges. Doing so can result in incorrectly seated ink cartridges and printing
problems. The latch must remain down in order to correctly install the ink
cartridges.
Maintain the HP Photosmart
Work with ink cartridges 77
Maintain the HP Photosmart
Chapter 9
Make sure that you insert the ink cartridge into the slot that has the same shaped icon
and color as the one you are installing.
7. Repeat steps 3 through 6 for each ink cartridge you are replacing.
8. Close the ink cartridge door.
Related topics
Shop for ink supplies” on page 87
“
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
Surface Remedy
Skin Wash the area with an abrasive soap.
White fabric Wash the fabric in cold water and use chlorine bleach.
Color fabric Wash the fabric in cold water and use sudsy ammonia.
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
Advanced printhead maintenance
If you are experiencing problems with printing, you might have a problem with the
printhead. You should perform the procedures in the following sections only when
directed to do so for resolving print quality issues.
Performing the aligning and cleaning procedures unnecessarily can waste ink and
shorten the life of the cartridges.
78 Maintain the HP Photosmart
If you receive an error message about the ink cartridges, see “Ink cartridge and printhead
messages” on page 170 for more information.
This section contains the following topics:
•
Clean the printhead
Align the printer
•
Clean the printhead
If your printed output is streaked or has any incorrect or missing colors, the printhead
might need to be cleaned.
This process uses ink to attempt to unclog and clean the nozzles in the printhead.
This might take a few minutes and will use one or more sheets of paper.
To clean the printhead from the control panel
1. Touch the Setup icon.
2. Touch Tools.
3. Touch Clean Printhead.
The product cleans the printhead.
To clean the printhead from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
Maintain the HP Photosmart
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Clean the printhead.
6. Follow the prompts until you are satisfied with the quality of the output, and then click
Done.
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet
of paper, and uses an increasing amount of ink. After each stage, review the quality
of the printed page. You should only initiate the next phase of cleaning if the print
quality is poor.
If print quality still seems poor after you complete both stages of cleaning, try aligning
the printer. If print quality problems persist after cleaning and aligning, contact HP
support.
Related topics
“
Align the printer” on page 80
Work with ink cartridges 79
Chapter 9
Align the printer
The product automatically aligns the printhead during the initial setup.
You might want to use this feature when the printer status report shows streaking or white
lines through any of the blocks of color or if you are having print quality issues with your
printouts.
To align the printhead from the control panel
1. Touch the Setup icon.
2. Touch Tools.
Maintain the HP Photosmart
3. Touch Align Printer.
The product aligns the printhead.
Print a printer status report
If you are experiencing problems with printing, print a printer status report before you
replace ink cartridges or have the product serviced. This report provides useful
information on several aspects of your product, including your ink cartridges.
NOTE: If your problem is related to print quality, print a print quality report to help
diagnose the problem.
To print a printer status report
1. Load letter or A4 unused plain white paper into the input tray.
2. Touch the Setup icon.
3. Touch Tools.
4. Touch Printer Status Report.
The product prints a status report.
Related topics
Print and evaluate a print quality report” on page 80
“
Print and evaluate a print quality report
Print quality issues can occur for a variety of reasons. You might be using the wrong
software settings or printing a poor quality source file, or there might be a problem with
the printing system in the HP Photosmart. If you are unhappy with the quality of your
prints, you can print a print quality report to help you determine if the printing system is
working properly.
80 Maintain the HP Photosmart
To print a print quality report
1. Load letter or A4 unused plain white paper into the input tray.
2. Touch the Setup icon.
3. Touch Tools.
4. Touch Print Quality Report.
The product prints a print quality report that you can use to diagnose print quality
issues.
To evaluate the print quality report
1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and
you find the print quality unacceptable, consider replacing that ink cartridge. Print
quality typically deteriorates as cartridges run out of ink.
NOTE: If the print quality report is not legible, you can check the estimated ink
levels from the control panel or HP Photosmart Software.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
2. Look at the large text above the color blocks. The type should be sharp and clear.
Maintain the HP Photosmart
Figure 9-1 Sample text area - expected result
• If the type is jagged, align the printer, and then print this diagnostic page again.
Figure 9-2 Sample text area - jagged text
• If the text is uneven, streaked, or smeared, clean the printhead, and then print
this diagnostic page again.
Figure 9-3 Sample text area - uneven ink distribution
Figure 9-4 Sample text area - streaks or smears
Print and evaluate a print quality report 81
Maintain the HP Photosmart
Chapter 9
3. Look at the demonstration picture, on the left side of the page below the large text.
The picture should be sharp and clear.
Figure 9-5 Sample demonstration picture - expected result
• If the picture is blurry or streaked, clean the printhead, align the printer, and then
print this diagnostic page again.
Figure 9-6 Sample demonstration picture - blurry
82 Maintain the HP Photosmart
Figure 9-7 Sample demonstration picture - streaks
NOTE: If cleaning the printhead and aligning the printer do not solve this print
quality issue, contact HP support for service.
• If the picture has a smear or scrape, check to see if the paper is wrinkled. Insert
clean, wrinkle-free paper, and then print this diagnostic page again.
Figure 9-8 Sample demonstration picture - smeared or scraped
NOTE: If you still encounter this issue after inserting clean, wrinkle-free
paper, contact HP support for service.
4. Look at the adjacent yellow and magenta color blocks, below the large text. The
division between the two colors should be sharp and clean, with no blurriness or area
of mixed color.
Maintain the HP Photosmart
Figure 9-9 Adjacent color blocks - expected result
Print and evaluate a print quality report 83
Maintain the HP Photosmart
Chapter 9
If the division between the colors is blurry, fuzzy, or the color seems mixed, clean the
printhead, and then print this diagnostic page again.
Figure 9-10 Adjacent color blocks - blurry, fuzzy, or mixed colors
NOTE: If cleaning the printhead does not solve this print quality issue, contact
HP support for service.
5. Look at the labeled color blocks above the color bars. The color blocks should match
the color listed immediately below and should not contain any streaks.
If any of the labeled color blocks are streaked, or if the color of the block is different
from the name (for instance, if the block labeled 'green' looks blue), clean the
printhead, and then print this diagnostic page again.
Figure 9-12 Labeled color blocks - streaks ('red' block) and incorrect colors
('green' block)
NOTE: If cleaning the printhead does not solve this print quality issue, contact
HP support for service.
6. Look at the color bars at the bottom of the page. The bars should be solid and extend
all the way across the page.
Figure 9-13 Color bars - expected result
If any of the color bars are streaked with white, lighter on one side, or contain one or
more streaks of a different color, clean the printhead, and then print this diagnostic
page again.
Figure 9-14 Color bars - white streaks (blue bar) and uneven color (top bar)
84 Maintain the HP Photosmart
Figure 9-15 Color bars - color mixing (yellow bar contains magenta streaks)
NOTE: If cleaning the printhead does not solve this print quality issue, contact
HP support for service.
If you do not see any defects on the print quality report, then the printing system is working
correctly. There is no reason to replace supplies or have the product serviced, because
they are functioning properly. If you still have a print quality problem, here are some other
things you can check:
• Check the paper.
• Check the print settings.
• Make sure your image has sufficient resolution.
• If the problem seems confined to a band near the edge of your printout, use the
software you installed with the product or another software application to rotate the
image 180 degrees. The problem might not appear on the other end of the print.
Related topics
•“
Load full-size paper or small-size photo paper” on page 31
Replace the ink cartridges” on page 75
•“
Check the estimated ink levels” on page 74
•“
Align the printer” on page 80
•“
Clean the printhead” on page 79
•“
Print quality troubleshooting” on page 102
•“
Maintain the HP Photosmart
Clean the HP Photosmart
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the
case. The interior of the HP Photosmart does not require cleaning. Keep fluids away from
the control panel and the interior of the HP Photosmart.
CAUTION: To avoid damage to the exterior of the HP Photosmart, do not use
alcohol or alcohol-based cleaning products.
Turn off the HP Photosmart
To avoid damaging the product, you must properly shut it down by using the On button
located on the product. Wait until the On light turns off before you unplug the power cord
or turn off a power strip.
Turn off the HP Photosmart 85
Maintain the HP Photosmart
Chapter 9
86 Maintain the HP Photosmart
10 Shop for ink supplies
For a list of ink cartridge numbers, see the printed documentation that came with the
HP Photosmart. You can also use the software that came with the HP Photosmart to find
out the reorder number for all the ink cartridges. You can order ink cartridges online from
the HP Web site. Additionally, you can contact a local HP reseller to find out the correct
ink cartridge reorder numbers for your product and purchase ink cartridges.
To order genuine HP supplies for the HP Photosmart, go to
If prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is
not supported in your country/region, contact a local HP reseller for information about
purchasing ink cartridges.
To order ink cartridges from your desktop
▲ Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply.
You will see a list of original HP printing supplies that are compatible with your product,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon from your desktop, click the Start menu, point to the HP folder,
then click Shop for Supplies.
To order HP printing supplies through the HP Solution Center
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
www.hp.com/buy/supplies.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
2. Click the Estimated Ink Levels tab.
3. Click Ink Cartridge Ordering Information.
The ink cartridge reorder numbers appear.
4. Click Order Online.
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
Shop for ink supplies 87
Shop for ink supplies
Chapter 10
Shop for ink supplies
88 Shop for ink supplies
11 Troubleshooting
This section contains the following topics:
•
View the Readme file
Setup troubleshooting
•
Paper jams
•
Print quality troubleshooting
•
Print troubleshooting
•
Memory card troubleshooting
•
CD/DVD print troubleshooting
•
Errors
•
View the Readme file
You might want to refer to the Readme file for information on system requirements and
possible installation problems.
You can access the Readme file by clicking Start, pointing to Programs or All
Programs, pointing to HP, pointing to Photosmart D7500 series, and then clicking
Readme.
You can access the Readme file by double-clicking the icon located in the top-level folder
of the HP Photosmart software CD-ROM.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
For more information, see “
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
Uninstall and reinstall the software” on page 99.
Setup troubleshooting 89
Troubleshooting
Chapter 11
This section contains the following topics:
•
The product will not turn on
I connected the USB cable, but I am having problems using the product with my
•
computer
After setting up the product, it does not print
•
The display shows the wrong language
•
The wrong measurements are showing in menus on the display
•
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
•
The Minimum System Checks screen appears
•
A red X appears on the USB connect prompt
•
I received a message that an Unknown Error has occurred
•
The registration screen does not appear
•
Uninstall and reinstall the software
•
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement
from the product when you turn it on.
•
Solution 1: Make sure you use the power cord that came with the product
Solution 2: Reset the product
•
Solution 3: Press the On button more slowly
•
Solution 4: Contact HP to replace the power supply
•
Solution 5: Contact HP support for service
•
Troubleshooting
90 Troubleshooting
Solution 1: Make sure you use the power cord that came with the product
Solution:
• Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1 Power connection
2 Power cord and adapter
3 Power outlet
• If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
• Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
• If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause: The product was not being used with the power cord provided.
If this did not solve the issue, try the next solution.
Solution 2: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Setup troubleshooting 91
Troubleshooting
Chapter 11
Solution 3: Press the On button more slowly
Solution: The product might not respond if you press the On button too quickly.
Press the On button once. It might take a few minutes for the product to turn on. If
you press the On button again during this time, you might turn the product off.
Cause: You pressed the On button too quickly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply
Solution: Contact HP support to request a power supply for the product.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The power supply was not intended for use with this product.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
I connected the USB cable, but I am having problems using the product with my
computer
Troubleshooting
92 Troubleshooting
Solution: You must first install the software that came with the product before
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions.
Once you have installed the software, plug one end of the USB cable into the back
of your computer and the other into the back of the product. You can connect to any
USB port on the back of your computer.
For more information on installing the software and connecting the USB cable, see
the Start Here guide that came with the product.
Cause: The USB cable was connected before the software was installed.
Connecting the USB cable before you are prompted can cause errors.
After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the connection between the product and computer
Solution 2: Set your product as the default printer
•
Solution 3: Check that the ink cartridges are installed properly and have ink
•
Solution 4: Press the On button to turn on the product
•
Solution 5: Load paper in the input tray
•
Solution 1: Check the connection between the product and computer
Solution: Check the connection between the product and computer.
Cause: The product and computer were not communicating with each other.
If this did not solve the issue, try the next solution.
Solution 2: Set your product as the default printer
Solution: Use the system tools on your computer to change your product to be the
default printer.
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Cause: You sent the print job to the default printer, but this product was not the
default printer.
If this did not solve the issue, try the next solution.
Solution 3: Check that the ink cartridges are installed properly and have ink
Solution: Check that the ink cartridges are installed properly and have ink.
For more information, see:
“
Work with ink cartridges” on page 73
Cause: There might have been a problem with one or more of the ink cartridges.
If this did not solve the issue, try the next solution.
Solution 4: Press the On button to turn on the product
Solution: Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Make sure the power cord is firmly connected
to the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause: The product might not have been turned on.
If this did not solve the issue, try the next solution.
Solution 5: Load paper in the input tray
The display shows the wrong language
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94 Troubleshooting
The wrong measurements are showing in menus on the display
Solution: Load paper in the input tray.
For more information, see:
“
Load paper” on page 31
Cause: The product might have been out of paper.
Solution: Change the language setting.
For more information, see:
“
Set your language and country/region” on page 15
Cause: You might have selected the incorrect language when setting up the
product.
Solution: Change the country/region setting.
For more information, see:
“
Set your language and country/region” on page 15
Cause: You might have selected the incorrect country/region when setting up the
product. The country/region you select determines the paper sizes shown on the
display.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution: If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows Start menu, click Run (or click Accessories, and then Run).
2. In the Run dialog box, enter d:\setup.exe, and then click OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
Cause: The installation failed to run automatically.
The Minimum System Checks screen appears
Solution: Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
Cause: Your system did not meet the minimum requirements to install the software.
A red X appears on the USB connect prompt
Solution: Check that the product is turned on, and then try the USB connection
again.
To retry the USB connection
1. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into
a different USB port.
• Do not attach the USB cable to a keyboard.
• Verify that the USB cable is 3 meters (9.8 feet) or less in length.
• If you have several USB devices attached to your computer, you might want
to unplug the other devices during the installation.
2. Unplug the product power cord, and then plug it in again.
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3. Verify that the USB cable and power cord are plugged in.
4. Click Retry to retry the connection.
5. Continue with the installation and restart the computer when prompted.
Cause: The USB connection between the product and the computer failed.
I received a message that an Unknown Error has occurred
Solution: Uninstall the software completely, and then reinstall it.
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96 Troubleshooting
To uninstall the software and reset the product
1. Disconnect and reset the product.
To disconnect and reset the product
a. Make sure the product is turned on.
b. Press the On button to turn off the product.
c. Disconnect the power cord from the back of the product.
d. Reconnect the power cord to the back of the product.
e. Press the On button to turn on the product.
2. Uninstall the software completely.
NOTE: It is important that you follow the uninstall procedure carefully to
ensure you have removed the software completely from the computer, before
reinstalling it.
To uninstall the software completely
a. On the Windows taskbar, click Start, Settings, Control Panel, (or just
Control Panel).
b. Double-click Add/Remove Programs (or click Uninstall a program).
c. Remove all the items that are related to the HP Photosmart Software.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
• HP Imaging device functions
• HP Document Viewer
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery
• HP Photosmart, Officejet, Deskjet (with the product name and software
version number)
• HP Software update
• HP Share to Web
• HP Solution Center
•HP Director
• HP Memories Disk Greeting Card Creator 32
d.Go to C:\Program Files\HP or C:\Program Files\Hewlett-
Packard (for some older products) and delete the Digital Imaging
folder.
e.Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.
3. Turn off programs that run in the background.
NOTE: When the computer is turned on, a software group called the
Terminate and Stay Resident (TSR) programs automatically loads. These
programs activate some of the computer utilities, such as the anti-virus
software, but are not required for the computer to function. Occasionally,
TSR's prevent the HP software from loading so that it does not install properly.
In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR
programs and services from starting up.
To turn off programs that run in the background
a. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:
• In Windows Vista: In Start Search, type MSCONFIG, and then press
Enter.
When the User Account Control dialog box appears, click Continue.
• In Windows XP: Click Run. When the Run dialog box appears, type
MSCONFIG, and then press Enter.
The MSCONFIG utility application appears.
c. Click the General tab.
d. Click Selective Startup.
e. If there is a check mark next to Load Startup Items, click the check mark to
remove it.
f. Click the Services tab, and select the Hide All Microsoft Services box.
g. Click Disable all.
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