HP (Hewlett-Packard) D730 User Manual

HP Deskjet D730 Printer

Windows Help

© 2007 Hewlett-Packard Development
Company, L.P.

Hewlett-Packard Company
notices

The information contained in this
document is subject to change without
notice.

All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright laws.

The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.

Acknowledgements

Windows and Windows XP are U.S.
registered trademarks of Microsoft
Corporation. Windows Vista is either a
registered trademark or trademark of
Microsoft Corporation in the United
States and/or other countries.

Accessibility

Your HP printer provides a number of
features that make it accessible for
people with disabilities.

product accessibility, visit HP's Web
site at:

www.hp.com/accessibility.

Visual

The printer software is accessible for
users with visual impairments or low
vision through the use of Windows
accessibility options and features. It
also supports most assistive technology
such as screen readers, Braille readers,
and voice-to-text applications. For
users who are color blind, colored
buttons and tabs used in the software
and on the HP printer have simple text
or icon labels that convey the
appropriate action.

Mobility

For users with mobility impairments, the
printer software functions can be
executed through keyboard
commands. The software also supports
Windows accessibility options such as
StickyKeys, ToggleKeys, FilterKeys,
and MouseKeys. The printer doors,
buttons, paper trays, and paper guides
can be operated by users with limited
strength and reach.

Support

For more details about the accessibility
of this product and HP's commitment to

Contents

1Welcome....................................................................................................................................5

2 Special features........................................................................................................................7

3 Get started

The printer at a glance................................................................................................................8

Buttons and lights.......................................................................................................................9

Power button and light........................................................................................................10

Cancel button.....................................................................................................................10

Resume button and light.....................................................................................................11

Print Cartridge Status lights................................................................................................11

Paper tray.................................................................................................................................12

Unfold the paper tray..........................................................................................................12

Use the paper tray..............................................................................................................13

Fold the paper tray.............................................................................................................14

Print cartridges..........................................................................................................................15

Ink-backup mode......................................................................................................................15

Ink-backup mode output.....................................................................................................16

Exit ink-backup mode.........................................................................................................16

4 Connect the printer

USB..........................................................................................................................................17

5 Print photos

Print borderless photos.............................................................................................................18

Print photos with a border.........................................................................................................19

Print photos on plain paper.......................................................................................................21

HP Real Life Technologies photo fix........................................................................................22

Exif Print...................................................................................................................................22

Store and handle photo paper..................................................................................................23

Save money and ink when printing photos...............................................................................23

Contents

6 Print other documents

Print e-mail................................................................................................................................25

Print documents........................................................................................................................26

Print letters................................................................................................................................27

Print envelopes.........................................................................................................................28

Print postcards..........................................................................................................................29

Print index cards and other small media..................................................................................29

Print labels................................................................................................................................30

Print transparencies..................................................................................................................31

Print brochures.........................................................................................................................32

Print greeting cards..................................................................................................................33

Print booklets............................................................................................................................33

Print posters..............................................................................................................................35

Print iron-on transfers...............................................................................................................36

1

7 Printing tips

Print a test page.......................................................................................................................38

Printing shortcuts......................................................................................................................38

Use printing shortcuts.........................................................................................................39

Create printing shortcuts....................................................................................................39

Delete printing shortcuts.....................................................................................................39

Set the page order....................................................................................................................40

Fast/Economical printing..........................................................................................................40

Print multiple pages on a single sheet of paper........................................................................41

Contents

Print in grayscale......................................................................................................................41

Two-sided printing....................................................................................................................42

General Everyday printing........................................................................................................42

Print preview.............................................................................................................................42

Set a custom paper size...........................................................................................................43

Select a paper type...................................................................................................................43

Change the print speed or quality.............................................................................................44

Print resolution..........................................................................................................................44

Maximum dpi............................................................................................................................44

Resize a document ..................................................................................................................45

Bound two-sided documents....................................................................................................45

Print a Web page......................................................................................................................46

Presentation printing.................................................................................................................47

8 Printer software

Make the HP Deskjet the default printer...................................................................................48

Set default print settings...........................................................................................................48

Printer Properties dialog box....................................................................................................49

What's This? help.....................................................................................................................50

Download printer software updates..........................................................................................50

9 Maintenance

Work with print cartridges.........................................................................................................51

Selection numbers..............................................................................................................51

Printing with one print cartridge..........................................................................................52

Replace print cartridges......................................................................................................52

Align print cartridges.................................................................................................................54

Automatically clean print cartridges..........................................................................................54

View estimated ink levels.........................................................................................................54

Maintain the printer body..........................................................................................................55

Remove ink from your skin and clothing...................................................................................55

Manually clean print cartridges.................................................................................................56

Maintain print cartridges...........................................................................................................57

Printer Toolbox.........................................................................................................................57

2

Contents

10 Shop for ink supplies ............................................................................................................58

11 Troubleshooting

Error messages........................................................................................................................59

Print cartridge error messages...........................................................................................59

Incorrect print cartridge or print cartridge missing........................................................59

Print cartridge problem message..................................................................................60

Print cartridge carriage is stuck....................................................................................60

Paper Mismatch or Paper Size...........................................................................................62

Out of paper........................................................................................................................63

There was an error writing to USB port..............................................................................63

Two-way communication cannot be established or Printer not responding.......................63

Installation problems.................................................................................................................63

Printer lights are on or flashing.................................................................................................66

Power light is flashing ........................................................................................................67

Resume light is flashing......................................................................................................67

Both Power and Resume lights are flashing.......................................................................68

Print Cartridge Status lights are on or flashing...................................................................68

Printer does not print................................................................................................................69

Verify the following.............................................................................................................69

Unable to print....................................................................................................................69

If the printer still does not print...........................................................................................75

Document prints slowly.............................................................................................................75

Print cartridge problems...........................................................................................................76

Resolving print cartridge error messages...........................................................................76

Print cartridge carriage is stalled........................................................................................79

Paper problems........................................................................................................................82

Out of paper........................................................................................................................84

Printer prints on multiple sheets at once............................................................................87

Photos do not print correctly.....................................................................................................88

Check the paper tray..........................................................................................................88

Check the printer properties...............................................................................................88

Problems with borderless documents.......................................................................................89

Borderless printing guidelines............................................................................................89

Image is printed at an angle...............................................................................................89

Fading occurs on the edges of a photo..............................................................................90

Photo has an unwanted border..........................................................................................90

Print quality is poor...................................................................................................................91

Wrong, inaccurate, or bleeding colors................................................................................91

Ink is not filling the text or graphics completely..................................................................94

The printout has a horizontal band of distortion near the bottom of a borderless

print.....................................................................................................................................96

Printouts have horizontal streaks or lines...........................................................................97

Printouts are faded or have dull colors...............................................................................99

Printouts seem blurry or fuzzy..........................................................................................100

Printouts are slanted or skewed.......................................................................................102

Ink streaks on the back of the paper................................................................................102

Paper is not picked up from the input tray........................................................................103

The text edges are jagged................................................................................................105

Document is misprinted..........................................................................................................105

If you continue to have problems............................................................................................107

Contents

3

A HP support

Ink cartridge warranty information..........................................................................................108

Support process.....................................................................................................................108

HP support by phone..............................................................................................................108

Phone support period.......................................................................................................109

Placing a call....................................................................................................................109

After the phone support period.........................................................................................109

B Technical information

Contents

Printer specifications..............................................................................................................110

Notice to Windows 2000 users...............................................................................................110

Environmental product stewardship program.........................................................................110

Paper use.........................................................................................................................111

Plastics.............................................................................................................................111

Material safety data sheets...............................................................................................111

Recycling program............................................................................................................111

HP inkjet supplies recycling program...............................................................................111

Energy Star® notice.........................................................................................................111

Disposal of waste equipment by users in private households in the European

Union................................................................................................................................113

Regulatory notices..................................................................................................................113

FCC statement..................................................................................................................114

Notice to users in Korea...................................................................................................114

VCCI (Class B) compliance statement for users in Japan................................................115

Notice to users in Japan about the power cord................................................................115

Toxic and hazardous substance table..............................................................................115

HP Deskjet D730 Printer declaration of conformity..........................................................116

Index............................................................................................................................................117

4

1Welcome

Welcome to the HP Deskjet D730 Printer Help. For details on how to use your computer
and the printer together, see the following table and select an appropriate topic. You can
also use the table of contents pane on the left to locate information.

If you are using the product with a Windows 2000 computer, some features may not be
available. For more information, see

NOTE: For information about installing the software, see the Start Here guide that
came with the printer.

Section Description

Special features Learn about some of the printer's special features.

Get started Learn how to operate the printer and use and replace the print

Connect the printer Learn how to connect the printer to your computer.

Print photos Learn how to print photos, adjust the appearance of photos

Print other documents Learn how to print a variety of documents, including e-mail,

Printing tips Learn how to use printing shortcuts, select a paper type, change

Printer software Learn how to make the HP Deskjet the default printer, set default

Maintenance Learn how to install and care for print cartridges, view how much

Troubleshooting Find a solution to a hardware or software problem.

HP support Find out how to contact HP support.

Shop for ink supplies Order supplies for the printer.

Printer specifications Learn about the paper capacity, requirements, and other

Notice to Windows 2000 users.

cartridges.

before you print, install a print cartridge, store and handle photo
paper, and share photos with friends and family.

greeting cards, envelopes, labels, posters, booklets,
transparencies, and iron-on media.

the print resolution, set the page order, print multiple pages on
a single sheet, preview a document, and use two-sided printing.

print settings, and download printer software updates.

ink is left in a print cartridge, print a test page, and remove ink
stains.

specifications for the printer.

Welcome

Welcome 5

Chapter 1

(continued)

Section Description

Welcome

HP inkjet supplies recycling
program

Find out how to recycle print cartridges.

6Welcome

2 Special features

Congratulations! The HP Deskjet is equipped with several exciting features:

• User friendly: Easy to install and operate.

• Borderless printing: Print 4 x 6 inch photos to the edges of the paper by using the

borderless printing feature. For information, see

• Estimated ink levels: Know the approximate ink level of each print cartridge with the
Estimated Ink Levels option in the printer Toolbox. For information, see

estimated ink levels.

• Ink-backup mode: Print with one print cartridge. For information, see

mode.

Print borderless photos.

View

Ink-backup

Special features 7

Special features

3 Get started

• The printer at a glance
Buttons and lights

•
Paper tray

•
Print cartridges

•
Ink-backup mode

•

The printer at a glance

Click the links below to learn about the printer features.

Get started

8 Get started

1 Buttons and lights

2 Paper tray

1 Print cartridges

1 Connect the printer port

Buttons and lights

Use the printer buttons to turn the printer on and off, cancel a print job, and restart a job.
The printer lights give you visual cues about the status of the printer.

1 Power button and light

2 Cancel button

3 Resume button and light

4 Print Cartridge Status lights

Buttons and lights 9

Get started

Chapter 3

Power button and light

Use the Power button to turn the printer on and off. It can take a few seconds for the
printer to turn on after you press the Power button.

1 Power button and light

The Power light flashes when the printer is processing.

CAUTION: Always use the Power button to turn the printer on and off. Using a power
strip, surge protector, or a wall-mounted switch to turn the printer on and off might
cause printer failure.

Cancel button

Get started

10 Get started

Use the Cancel button to cancel the current print job.

1 Cancel button

Resume button and light

The Resume light flashes when an action is required, such as loading paper or clearing
a paper jam. When the problem is solved, press the Resume button to continue printing.

1 Resume button and light

Print Cartridge Status lights

The Print Cartridge Status lights are located on the control panel.

1 Print Cartridge Status lights

Get started

Buttons and lights 11

Chapter 3

1 Tri-color print cartridge light

2 Black print cartridge light

1. The left status light represents the tri-color print cartridge, which is installed in the left
side of the print cartridge carriage.

• The light is on and solid when the tri-color print cartridge is low on ink.

• The light flashes when the tri-color print cartridge needs to be serviced.

2. The right status light represents the black print cartridge, which is installed in the right
side of the print cartridge carriage.

• The light is on and solid when the black print cartridge is low on ink.

• The light flashes when the black print cartridge needs to be serviced.

For more information, see

Print Cartridge Status lights are on or flashing.

Paper tray

For information about the paper tray, select one of these topics.

•

Unfold the paper tray
Use the paper tray

•
Fold the paper tray

•

Unfold the paper tray

To unfold the paper tray

1. Lower the paper tray.

Get started

12 Get started

2. Pull out the tray extension.

3. If you are printing in the Fast Draft mode, fold out the tray extension stop.

Use the paper tray

Print on different sizes of media by sliding the paper guide to the right or to the left. The
printer deposits printed pages on the top of the paper tray.

Paper tray 13

Get started

Chapter 3

Fold the paper tray

To fold the paper tray

1. Remove paper or other media from the paper tray.

2. If the tray extension stop is folded out, fold it back in.

3. Push the tray extension into the paper tray.

Get started

14 Get started

4. Raise the paper tray.

Print cartridges

Two print cartridges can be used with the printer.

1 Black print cartridge

2 Tri-color print cartridge

NOTE: Your printer might be packaged with only a tri-color print cartridge. For better
results, install a black print cartridge in addition to the tri-color print cartridge. You can
print without a black print cartridge but doing so can cause the printer to print more
slowly and printed colors to differ from those you would see if a black print cartridge
and a tri-color print cartridge were installed.

For information on ordering print cartridges, see

Related topics

Shop for ink supplies

•

Maintain print cartridges

•

Shop for ink supplies.

Ink-backup mode

In the ink-backup mode, the printer operates with only one print cartridge. The ink-backup
mode is initiated when a print cartridge is removed from the print cartridge carriage.

NOTE: When the printer operates in ink-backup mode, a message is displayed on
screen. If the message is displayed and two print cartridges are installed in the printer,
verify that the protective piece of plastic tape has been removed from each print
cartridge. When plastic tape covers the print cartridge contacts, the printer cannot
detect that the print cartridge is installed.

Get started

Ink-backup mode 15

Chapter 3

To remove plastic tape from a print cartridge

▲ Hold the print cartridge so that the copper strips are on the bottom and facing toward

the printer, and then carefully remove the plastic tape.

1 Remove plastic tape

CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical connections.
Do not remove the copper strips. They are required electrical contacts.

For more information about ink-backup mode, see the following topics:

Ink-backup mode output

•
Exit ink-backup mode

•

Ink-backup mode output

Printing in ink-backup mode slows the printer and affects the quality of printouts.

Installed print cartridge Result

Black print cartridge Colors print as grayscale.

Tri-color print cartridge

Exit ink-backup mode

Install two print cartridges in the printer to exit ink-backup mode.

For information about installing a print cartridge, see

Get started

16 Get started

Colors print but black is grayed and is not a true
black.

Replace print cartridges.

4 Connect the printer

• USB

USB

The printer connects to the computer with a universal serial bus (USB) cable.

NOTE: For best printing performance, use a USB 2.0 compatible cable.

For instructions about connecting the printer with a USB cable, see the Start Here guide
that came with the printer.

NOTE: A USB cable might not be packaged with your printer.

Connect the printer

USB 17

5 Print photos

The printer software offers several features that make printing digital photos easier and
improve photo quality.

Learn how to print photos

Print borderless photos. Print photos with a border.

Learn how to perform other photo printing tasks

• Print an Exif Print-formatted photo if you have Exif Print-enabled software. For more
information, see

• Prevent photo paper from curling for great photos everytime. For more information

Print photos

on storing photo paper, see

• Save more by using HP Everyday Photo Paper. For more information, see

money and ink when printing photos.

Print borderless photos

Use borderless printing to print to the edges of certain paper types and to print on a range
of paper sizes.

Exif Print.

Store and handle photo paper.

Save

NOTE: If you are using the product with a Windows 2000 computer, some features
may not be available. For more information, see

Guidelines

• Use an appropriate borderless paper size. For a complete list of supported media
sizes, see the printer software.

• Do not print borderless photos in ink-backup mode. Always have two print cartridges
installed in the printer.

For more information, see

• Open the file in a software program such as HP Photosmart Software and resize the
photo. Ensure that the size corresponds to the paper size that you want to use.

• For maximum fade resistance, use HP Advanced Photo Paper.

• Verify that the photo paper that you are using is flat. For information about preventing
photo paper from curling, see the

• Do not exceed the paper tray capacity: 30 sheets of photo paper.

Prepare to print

1. Slide the paper guide all the way to the left.

2. Verify that the photo paper is flat.

18 Print photos

Notice to Windows 2000 users.

Ink-backup mode.

photo paper storage instructions.

3. Place the photo paper in the right side of the tray. The side to be printed on should

face down and the short edge should point towards the printer.

4. Push the paper into the printer until it stops.

5. Slide the paper guide firmly against the edge of the paper.

Print

NOTE: If your software program includes a photo printing feature, follow the

instructions that are provided with the software program. Otherwise, follow these
instructions.

1. Open the photo in a software program that allows editing, such as HP Photosmart

Software.

2. Open the

3. Click the Printing Shortcuts tab.

4. In the Printing Shortcuts list, click Photo Printing-Borderless, and then select the

following options:

• Print Quality: Normal or Best

Printer Properties dialog box.

Print photos

NOTE: For maximum dpi quality, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list. For more information, see

Maximum dpi.

• Paper Type: An appropriate photo paper type

• Paper Size: An appropriate borderless photo paper size

• Orientation: Portrait or Landscape

5. If necessary, change the HP Real Life Technologies settings. For more information,

HP Real Life Technologies photo fix.

see

6. Select any other print settings that you want, and then click OK.

Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box. For more information, see

Print photos with a border

NOTE: If you are using the product with a Windows 2000 computer, some features

may not be available. For more information, see

What's This? help.

Notice to Windows 2000 users.

Print photos with a border 19

Print photos

Chapter 5

Guidelines

• For maximum fade resistance, use HP Advanced Photo Paper.

• Verify that the plain paper that you are using is flat.

• Do not exceed the paper tray capacity: 80 sheets of paper.

Prepare to print

1. Slide the paper guide all the way to the left.

2. Verify that the photo paper is flat.

3. Place the photo paper in the right side of the tray. The side to be printed on should

face down and the short edge should point towards the printer.

4. Push the paper into the printer until it stops.

5. Slide the paper guide firmly against the edge of the paper.

1 Small photos

2 Large photos

Print

NOTE: If your software program includes a photo printing feature, follow the

instructions that are provided with the software program. Otherwise, follow these
instructions.

1. Open the photo in a software program that allows editing, such as HP Photosmart
Software.

2. Open the

3. Click the Printing Shortcuts tab.

20 Print photos

Printer Properties dialog box.

4. In the Printing Shortcuts list, click Photo Printing-with white borders, and then

select the following options:

• Print Quality: Normal or Best

NOTE: For maximum dpi quality, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list. For more information, see

Maximum dpi.

• Paper Type: An appropriate photo paper type

• Paper Size: An appropriate photo paper size

• Orientation: Portrait or Landscape

5. If necessary, change the HP Real Life Technologies settings. For more information,

HP Real Life Technologies photo fix.

see

6. Select any other print settings that you want, and then click OK.

Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box. For more information, see

Print photos on plain paper

Guidelines

• For maximum fade resistance, use HP Advanced Photo Paper.

• Verify that the plain paper that you are using is flat.

• Do not exceed the paper tray capacity: 80 sheets of paper.

Prepare to print

1. Slide the paper guide all the way to the left.

2. Place plain paper in the right side of the tray. The side to be printed on should face

down.

3. Push the paper into the printer until it stops.

What's This? help.

Print photos

NOTE: Depending on the paper size, the paper might extend over the edge of

the tray.

4. Slide the paper guide firmly against the edge of the paper.

Print photos on plain paper 21

Chapter 5

Print

NOTE: If your software program includes a photo printing feature, follow the

instructions that are provided with the software program. Otherwise, follow these
instructions.

1. Open the photo in a software program that allows editing, such as HP Photosmart
Software.

Print photos

2. Open the

3. Click the Printing Shortcuts tab.

4. In the Printing Shortcuts list, click Photo Printing-Plain Paper, and then select the

following options:

• Print Quality: Normal, Best, or Fast Draft

• Paper Type: An appropriate plain paper type

• Paper Size: Letter or A4

• Orientation: Portrait or Landscape

5. If necessary, change the

6. Select any other print settings that you want, and then click OK.

Use the
dialog box.

Printer Properties dialog box.

HP Real Life Technologies photo fix setting.

What's This? help to learn about the features that appear in the Printer Properties

HP Real Life Technologies photo fix

HP Real Life Technologies enhance the quality of your printed photos.

In most cases, you do not need to change the Basic default print setting. The Basic setting
sharpens the images that you print, and improves the quality and clarity of low resolution
images, such as those downloaded from the Internet.

You can change the setting to Full if the images that you print are under exposed or over
exposed, contain dark areas or red eye, or have colors that appear washed out.

You can also select the Off setting if you prefer to edit the image manually in a software
program such as HP Photosmart Software.

To change the HP Real Life Technologies setting

1. Open the

2. Click the Features tab.

3. In the HP Real Life Technologies Photo fix drop-down list, select the appropriate

Exif Print

Exif Print (Exchangeable Image File Format 2.2) is an international digital imaging
standard that simplifies digital photography and enhances printed photos. When a photo
is taken with an Exif Print-enabled digital camera, Exif Print captures information such as
exposure time, type of flash, and color saturation, and stores it in the image file. The

TIP: You can remove red-eye coloring in the photo when using the Off or Basic
mode by selecting the Remove red eye check box.

Printer Properties dialog box.

setting for the photo you are printing.

22 Print photos

printer software then uses this information to automatically perform image-specific
enhancements to create outstanding photos.

To print Exif Print-enhanced photos, you must have the following items:

• A digital camera that supports Exif Print

• Exif Print-enabled photo software, such as HP Photosmart Software

To print Exif Print-enhanced photos

1. Open the photo in an Exif Print-enabled software program that allows editing, such

as HP Photosmart Software.

2. Open the

3. Click the Features tab.

4. In the Paper Type drop-down list, click More, and then select the appropriate photo

paper type.

5. In the Print Quality drop-down list, click Normal or Best.

6. Select any other print settings that you want, and then click OK.

The printer software automatically optimizes the printed image.

Printer Properties dialog box.

NOTE: For maximum dpi quality, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list. For more information, see

Maximum dpi.

Store and handle photo paper

Follow these instructions to maintain the quality of HP brand photo paper.

Storage

• Keep unused photo paper in a sealed plastic bag. Store the packaged photo paper
on a flat surface in a cool place.

• When you are ready to print, remove only the paper that you plan to use immediately
from the plastic bag. When you have finished printing, return any unused photo paper
to the plastic bag.

• Do not leave unused photo paper in the paper tray. The paper might start to curl,
which can reduce the quality of your photos.

Handling

• Always hold photo paper by its edges. Fingerprints on photo paper can reduce print
quality.

• If the corners of the photo paper curl more than 10 mm (0.4 inch), flatten the paper
by putting it in the storage bag, and then gently bending it in the opposite direction of
the curl until the paper lies flat.
Photo paper should be flat before it is printed on.

Save money and ink when printing photos

To save money and ink when printing photos, use HP Everyday Photo Paper and set the
print quality to Normal.

Print photos

Save money and ink when printing photos 23

Print photos

Chapter 5

HP Everyday Photo Paper is designed to create quality photos with less ink.

NOTE: For higher-quality photos, use HP Advanced Photo Paper and set the print
resolution to Best or Maximum dpi. For more information on enabling the maximum
dpi mode, see

Maximum dpi.

24 Print photos

6 Print other documents

E-mail Documents Letters Envelopes

Postcards Index cards Labels Transparencies

Brochures Greeting cards Booklets Posters

Iron-on transfers

Printing tips: Minimize your cost and effort while maximizing the quality of your printouts

with printing tips.

Printer software: Learn about the printer software.

Print e-mail

Guidelines

Do not exceed the paper tray capacity: 80 sheets of plain paper.

Prepare to print

1. Slide the paper guide all the way to the left.

2. Place plain paper in the right side of the tray. The side to be printed on should face

down.

Print other documents

Print e-mail 25

Chapter 6

3. Push the paper into the printer until it stops.

4. Slide the paper guide firmly against the edge of the paper.

Print

1. Open the

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click General Everyday Printing or Fast/Economical
Printing, and then specify the following print settings:

• Paper Type: Plain paper

• Paper Size: An appropriate paper size

4. Select any other print settings that you want, and then click OK.

Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box. For more information, see

Printer Properties dialog box.

What's This? help.

Print documents

Guidelines

• For draft documents, use

• To save paper, use

Print other documents

• Do not exceed the paper tray capacity: 80 sheets of paper.

Prepare to print

1. Slide the paper guide all the way to the left.

2. Place plain paper in the right side of the tray. The side to be printed on should face

down.

3. Push the paper into the printer until it stops.

4. Slide the paper guide firmly against the edge of the paper.

Fast/Economical printing.

Two-sided printing.

NOTE: Depending on the paper size, the paper might extend over the edge of
the tray.

26 Print other documents

Print

1. Open the

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click General Everyday Printing, and then specify

the following print settings:

• Paper Type: Plain paper

• Paper Size: An appropriate paper size

4. Select the following print settings:

• Print Quality if you want a print quality other than Normal

• Print On Both Sides if you want to print on both sides of the paper

5. Select any other print settings that you want, and then click OK.

Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box. For more information, see

Print letters

Guidelines

• For information about printing an envelope for your letter, see

• Do not exceed the paper tray capacity: 80 sheets of paper.

Prepare to print

1. Slide the paper guide all the way to the left.

2. Place plain paper in the right side of the tray. The side to be printed on should face

down.

Printer Properties dialog box.

For more information, see

Two-sided printing.

What's This? help.

envelopes.

NOTE: If you are using letterhead paper, the letterhead should face down and
point toward the printer.

3. Push the paper into the printer until it stops.

4. Slide the paper guide firmly against the edge of the paper.

Print

1. Open the

2. Click the Printing Shortcuts tab.

Printer Properties dialog box.

Print letters 27

Print other documents

Chapter 6

3. In the Printing Shortcuts list, click Presentation Printing, and then specify the
following print settings:

• Paper Type: Plain paper

• Paper Size: An appropriate paper size

4. Select any other print settings that you want, and then click OK.

Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box. For more information, see

Print envelopes

Guidelines

• Avoid using envelopes that have the following features:

◦ Clasps or windows
◦ Thick, irregular, or curled edges
◦ Shiny or embossed coatings
◦ Wrinkles, tears, or other damage

• You can print a single envelope or multiple envelopes.

• Align the envelope edges before inserting the envelopes in the paper tray.

• Do not exceed the paper tray capacity: 10 envelopes.

Prepare to print

1. Slide the paper guide all the way to the left.

2. Place the envelopes in the right side of the tray. The side to be printed on should face

down. The flap should be on the left side.

3. Push the envelopes into the printer until they stop.

4. Slide the paper guide firmly against the edge of the envelopes.

Print other documents

What's This? help.

Print

1. Open the

2. Click the Features tab, and then select the following print settings:

• Paper Type: Plain paper

• Size: An appropriate envelope size

3. Select any other print settings that you want, and then click OK.

Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box. For more information, see

28 Print other documents

Printer Properties dialog box.

What's This? help.

Print postcards

Guidelines

Do not exceed the paper tray capacity: 20 postcards.

Prepare to print

1. Slide the paper guide all the way to the left.

2. Place the cards in the right side of the tray. The side to be printed on should face

down and the short edge should point toward the printer.

3. Push the cards into the printer until they stop.

4. Slide the paper guide firmly against the edge of the cards.

Print

1. Open the

2. Click the Features tab, and then specify the following print settings:

• Paper Type: Click More, click Specialty Papers, and then select an appropriate

card type.

• Print Quality: Normal or Best

• Size: An appropriate card size

3. Select any other print settings that you want, and then click OK.

Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box. For more information, see

Printer Properties dialog box.

What's This? help.

NOTE: For information on resolving an out-of-paper message, see Out of paper.

Print index cards and other small media

Guidelines

Do not exceed the paper tray capacity: 30 cards.

Prepare to print

1. Slide the paper guide all the way to the left.

2. Place the cards in the right side of the tray. The side to be printed on should face

down and the short edge should point toward the printer.

Print index cards and other small media 29

Print other documents

Chapter 6

3. Push the cards into the printer until they stop.

4. Slide the paper guide firmly against the edge of the cards.

Print

1. Open the

2. Click the Features tab, and then specify the following print settings:

• Paper Type: Plain paper

• Size: An appropriate card size

3. Select any other print settings that you want, and then click OK.

Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box. For more information, see

NOTE: For information on resolving an out-of-paper message, see Out of paper.

Printer Properties dialog box.

What's This? help.

Print labels

Print other documents

Guidelines

• Use only paper, plastic, or clear labels that are designed specifically for inkjet printers.

• Use only full sheets of labels.

• Avoid using labels that are sticky, wrinkled, or pulling away from the protective
backing.

• Do not exceed the paper tray capacity: 20 sheets of labels (use only Letter or A4-size
sheets).

Prepare to print

1. Slide the paper guide all the way to the left.

2. Fan the edges of the label sheets to separate them, and then align the edges.

3. Place the label sheets in the right side of the tray. The label side should face down.

4. Push the sheets into the printer until they stop.

5. Slide the paper guide firmly against the edge of the sheets.

30 Print other documents

Print

NOTE: If your software program includes a label printing feature, follow the

instructions that are provided with the software program. Otherwise, follow the
instructions below.

1. Open the Printer Properties dialog box.

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click General Everyday Printing, and then specify

the following print settings:

• Paper Type: Plain paper

• Paper Size: An appropriate paper size

4. Click OK.

Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box. For more information, see

Print transparencies

Guidelines

• For great results, use HP Premium Inkjet Transparency Film.

• Do not exceed the paper tray capacity: 30 transparencies.

Prepare to print

1. Slide the paper guide all the way to the left.

2. Place the transparencies in the right side of the tray. The side to be printed should

face down and the adhesive strip should face up and toward the printer.

3. Carefully push the transparencies into the printer until they stop, so that the adhesive

strips do not catch on one another.

4. Slide the paper guide firmly against the edge of the transparencies.

What's This? help.

Print

1. Open the

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click Presentation Printing, and then specify the

following print settings:

• Paper Type: Click More, and then select an appropriate transparency film.

• Paper Size: An appropriate paper size

4. Select any other print settings that you want, and then click OK.

Printer Properties dialog box.

Print transparencies 31

Print other documents

Chapter 6

Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box. For more information, see

Print brochures

Guidelines

• Open the file in a software program and assign the brochure size. Ensure that the
size corresponds to the paper size on which you want to print the brochure.

• Do not exceed the paper tray capacity: 30 sheets of brochure paper.

Prepare to print

1. Slide the paper guide all the way to the left.

2. Place the paper in the right side of the tray. The side to be printed on should face

down.

3. Push the paper into the printer until it stops.

4. Slide the paper guide firmly against the edge of the paper.

What's This? help.

Print

1. Open the

Print other documents

32 Print other documents

2. Click the Features tab.

3. Specify the following print settings:

• Print Quality: Best

• Paper Type: Click More, and then select an appropriate HP inkjet paper.

• Orientation: Portrait or Landscape

• Size: An appropriate paper size

• Two-sided printing: Manual

4. Click OK to print.

Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box. For more information, see

Printer Properties dialog box.

For more information, see

Two-sided printing.

What's This? help.

Print greeting cards

Greeting cards

• Unfold prefolded cards, and then place them in the paper tray.

• For great results, use HP Greeting Card Paper.

• Do not exceed the paper tray capacity: 20 cards.

Prepare to print

1. Slide the paper guide all the way to the left.

2. Fan the edges of the greeting cards to separate them, and then align the edges.

3. Place the greeting cards in the right side of the tray. The side to be printed on should

face down.

4. Push the cards into the printer until they stop.

5. Slide the paper guide firmly against the edge of the cards.

Print

NOTE: If your software program includes a greeting card printing feature, follow the

instructions that are provided with the software program. Otherwise, follow the
instructions below.

1. Open the Printer Properties dialog box.

2. Click the Features tab, and then specify the following print settings:

• Print Quality: Normal

• Paper Type: Click More, and then select an appropriate card type.

• Size: An appropriate card size

3. Select any other print settings that you want, and then click OK.

Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box. For more information, see

Print booklets

Booklet printing automatically arranges and resizes the pages of a document so that when
the document is folded into a booklet, the page order is correct.

Print other documents

What's This? help.

Print booklets 33

Chapter 6

For example, when a four-page booklet is printed on both sides of the paper, the pages
are reordered and printed like this:

Guidelines

Do not exceed the paper tray capacity: 80 sheets of paper.

Prepare to print

1. Slide the paper guide all the way to the left.

2. Place plain paper in the right side of the tray. The side to be printed on should face

down.

3. Push the paper into the printer until it stops.

4. Slide the paper guide firmly against the edge of the paper.

Print other documents

Print

1. Open the

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click Two-sided (Duplex) Printing.

4. In the Print On Both Sides drop-down list, select one of the following binding options:

• Left Edge Booklet

• Right Edge Booklet

5. Select any other print settings that you want, and then click OK.

34 Print other documents

Printer Properties dialog box.

6. When prompted, reload the printed pages in the paper tray as shown below.

7. Click Continue to finish printing the booklet.

Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box. For more information, see

Print posters

Guidelines

• For poster printing, sections of the poster are automatically arranged on individual
sheets that can be taped together. After the sections of a poster have been printed,
trim the edges of the sheets and tape the sheets together.

What's This? help.

• Do not exceed the paper tray capacity: 80 sheets of paper.

Prepare to print

1. Slide the paper guide all the way to the left.

2. Place plain paper in the right side of the tray. The side to be printed on should face

down.

Print posters 35

Print other documents

Chapter 6

3. Push the paper into the printer until it stops.

4. Slide the paper guide firmly against the edge of the paper.

Print

1. Open the

2. Click the Features tab, and then specify the following print settings:

• Paper Type: Plain paper

• Orientation: Portrait or Landscape

• Size: An appropriate paper size

3. Click the Advanced tab, and then click Printer Features.

4. In the Poster Printing drop-down list, select the number of sheets for the poster.

5. Click the Select Tiles button.

6. Check that the number of tiles that are selected matches the number of sheets for
the poster, and then click OK.

7. Select any other print settings that you want, and then click OK.

Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box. For more information, see

Printer Properties dialog box.

What's This? help.

Print iron-on transfers

Print other documents

Guidelines

• When printing a mirror image, the text and the pictures are horizontally reversed from
what is displayed on the computer screen.

• Do not exceed the paper tray capacity: 10 iron-on transfers.

36 Print other documents

Prepare to print

1. Slide the paper guide all the way to the left.

2. Place the iron-on transfer paper in the right side of the tray. The side to be printed on

should face down.

3. Push the paper into the printer until it stops.

4. Slide the paper guide firmly against the edge of the paper.

Print

NOTE: If your software program includes an iron-on transfer printing feature, follow

the instructions that are provided with the software program. Otherwise, follow the
instructions below.

1. Open the Printer Properties dialog box.

2. Click the Features tab, and then specify the following print settings:

• Print Quality: Normal or Best

• Paper Type: Click More, click Specialty Papers, and then click Other specialty
paper.

• Size: An appropriate paper size

3. Click the Advanced tab.

4. Click Printer Features, and then set Mirror Image to On.

NOTE: Some iron-on transfer software programs do not require you to print a

mirror image.

5. Select any other print settings that you want, and then click OK.

Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box. For more information, see

What's This? help.

Print iron-on transfers 37

Print other documents

7 Printing tips

Learn how to use printing shortcuts, select a paper type, change the print resolution, set
the page order, print multiple pages on a single sheet, preview a document, and use two­sided printing. Click any of the following links:

Check your printer

•

Connect the printer.
Print a test page.

•

Save time

•

Printing shortcuts.
Set the page order.

•

Save money

•

Fast/Economical printing.
Print multiple pages on a single sheet of paper.

•

Print in grayscale.

•

Two-sided printing.

•

Enhance the quality of prints

•

Set a custom paper size.
Select a paper type.

•

Change the print speed or quality.

•

Print resolution.

•

Maximum dpi.

•

Resize a document.

•

Print a test page

You can print a test page to verify that the printer can print from the computer correctly.

To print a test page

1. Load Letter or A4 unused plain white paper in the paper tray.

2. Open the printer

3. On the Device Services tab, click the Print a Test Page button.

The Print a Test Page dialog box is displayed.

4. Click the Print Page button.
Recycle or discard the test page.

Printing shortcuts

Printing tips

38 Printing tips

Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.

Toolbox.

NOTE: When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is or change them.

This section contains the following topics:

•

Use printing shortcuts
Create printing shortcuts

•
Delete printing shortcuts

•

Use printing shortcuts

Use the Printing Shortcuts tab for the following print tasks:

•

General Everyday printing
Photo Printing–Plain Paper

•

Photo Printing–Borderless

•

Photo Printing–with white borders

•

Two-sided printing

•

Presentation printing

•

Fast/Economical printing

•

Booklet Printing

•

Create printing shortcuts

In addition to the printing shortcuts that are available in the Printing Shortcuts list, you
can create your own printing shortcuts.

If you frequently print on transparency film, for example, you can create a printing shortcut
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for
example, Transparency Presentations. After creating the printing shortcut, simply select
it when printing on transparency film rather than changing the print settings each time.

To create a printing shortcut

1. Open the

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click a printing shortcut.

The print settings for the selected printing shortcut are displayed.

4. Change the print settings to those you want in the new printing shortcut.

5. In the Type new shortcut name here box, type a name for the new printing shortcut,

and then click Save.
The printing shortcut is added to the list.

Printer Properties dialog box.

Delete printing shortcuts

You might want to delete printing shortcuts that you no longer use.

NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.

Printing tips

Printing shortcuts 39

Chapter 7

To delete a printing shortcut

1. Open the

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click the printing shortcut that you want to delete.

4. Click Delete.

The printing shortcut is removed from the list.

Printer Properties dialog box.

Set the page order

The page order determines the order in which your multipage documents print.

To set the page order

1. Open the

2. Click the Advanced tab.

3. Click Document Options, and then click Layout Options.

4. Select one of the following Page Order options:

• Front to back: Prints the first page of the document last. This setting saves time

• Back to front: Prints the last page of the document last.

5. Select any other print settings that you want, and then click OK.

Printer Properties dialog box.

because you do not have to reorder the printed pages. It is the appropriate setting
for most print jobs.

Fast/Economical printing

Use Fast/Economical printing to produce draft-quality printouts quickly.

To use Fast/Economical printing

1. Open the

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts list, click Fast/Economical Printing.

4. Specify the print settings that you want, and then click OK.

Printing tips

Printer Properties dialog box.

40 Printing tips

Print multiple pages on a single sheet of paper

You can print up to 16 pages on a single sheet of paper.

12

3

To print multiple pages on a single sheet of paper

1. Open the

2. Click the Features tab.

3. In the Pages Per Sheet drop-down list, select the number of pages that you want to

appear on each sheet of paper.

4. In the Page Order drop-down list, select a layout for the pages.
A preview of the page order is displayed at the top of the Features tab.

5. Select any other print settings that you want, and then click OK.

Printer Properties dialog box.

4

Print in grayscale

You can print a photo in black and white instead of color.

To print in grayscale

1. Open the

2. Click the Color tab.

3. Click Print In Grayscale.

Printer Properties dialog box.

Printing tips

Print in grayscale 41

Chapter 7

4. In the Print In Grayscale drop-down list, select from the following options:

• High Quality: uses all the available colors to print your photo in grayscale. This

creates smooth and natural shades of gray.

• Black Ink Only: uses black ink to print your photo in grayscale. The gray shading

is created by varying patterns of black dots, which might result in a grainy image.

5. Select any other print settings that you want, and then click OK.

Two-sided printing

Use two-sided printing, also called duplexing, to print on both sides of the paper. Printing
on both sides of the paper is not only economical, but environmentally conscious as well.

To create a two-sided document with a binding, see

To print a two-sided document

1. Open the

2. Click the Printing Shortcuts tab.

3. In the Printing Shortcuts drop-down list, click Two-sided (Duplex) Printing.

4. In the Print On Both Sides drop-down list, click Manually.

5. Select any other print settings that you want, and then click OK.

The printer prints the odd-numbered pages first.

6. After the odd-numbered pages have been printed, reload the printed pages with the

printed side facing up.

Printer Properties dialog box.

Bound two-sided documents.

7. Click Continue to print the even-numbered pages.

General Everyday printing

Use General Everyday printing to print documents quickly. For more information, see:

•

Print documents
Print e-mail

•

Print preview

Use the print preview function to view a printout on your computer before printing a

Printing tips

42 Printing tips

document. If the printout does not look correct, you can cancel the print job and adjust
the print settings as needed.

To preview a printed document

1. Open the

2. Click the Features or the Color tab.

3. Select the Show preview before printing check box.

4. Select any other print settings that you want, and then click OK.

Before the document prints, a preview is displayed.

5. Do one of the following:

• Click OK to print the document.

• Click Cancel to cancel the print job. Adjust the print settings as needed before

Printer Properties dialog box.

printing the document.

Set a custom paper size

Use the Custom Paper Size dialog box to print on a special paper size.

NOTE: This feature is not available for all paper types.

To define a custom paper size

1. Open the

2. Click the Features tab.

3. In the Size drop-down list, select Custom.

The Custom Paper Size dialog box is displayed.

4. In the Name box, type a name for the custom paper size.

5. In the Width and Length boxes, type the dimensions of the custom paper size.

The minimum and maximum dimensions are displayed beneath Width and Length.

6. Click the unit of measurement: Inches or Millimeters.

7. Click Save to save the custom paper size.

8. Click OK to exit the Custom Paper Size dialog box.

9. To use the custom paper size, select its name in the Size drop-down list.

Printer Properties dialog box.

Select a paper type

When printing a higher-quality document, HP recommends that you select a specific
paper type.

To select a specific paper type

1. Open the

2. Click the Features tab.

3. Click More in the Paper Type drop-down list, and then select the paper type that you

want to use.

4. Click OK.

5. Select any other print settings that you want, and then click OK.

Printer Properties dialog box.

Printing tips

Select a paper type 43

Chapter 7

Change the print speed or quality

The HP Deskjet automatically chooses a print quality and speed setting depending on
the paper type setting you select. You can also change the print quality setting to
customize the speed and quality of the print process.

Print quality settings

• Fast Draft produces draft-quality output at the fastest printing speed, while using the

least amount of ink.

• Normal provides the best balance between print quality and speed and is appropriate

for most documents.

• Best provides the best balance between high quality and speed and can be used for

high quality prints. For most documents, the Best setting prints more slowly than the
Normal setting.

NOTE: For maximum dpi quality, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list. For more information, see

dpi.

To select a print quality and speed

1. Open the

2. Click the Features tab.

3. In the Paper Type drop-down list, select the type of paper that you have loaded.

4. In the Print Quality drop-down list, select the appropriate quality setting for your

project.

Printer Properties dialog box.

Maximum

Print resolution

The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.

To view the print resolution

1. Open the

2. Click the Features tab.

3. In the Paper Type drop-down list, select the type of paper that you have loaded.

4. In the Print Quality drop-down list, select the appropriate print quality setting for your

project.

5. Click the Resolution button to view the print resolution dpi.

Maximum dpi

Use maximum dpi mode to print high-resolution, sharp images.

To get the most benefit from maximum dpi mode, use it to print high-resolution images

Printing tips

44 Printing tips

such as digital photographs. When you select the maximum dpi setting, the printer
software displays the optimized dots per inch (dpi) that the HP Deskjet printer will print.
Printing in maximum dpi is supported on the HP Advanced Photo Paper only.

Printer Properties dialog box.

Printing in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space.

To print in Maximum dpi mode

1. Open the

2. Click the Advanced tab.

3. In the Printer Features area, select Enabled from the Maximum dpi drop-down list.

4. Click the Features tab.

5. In the Paper Type drop-down list, click More, and then select the appropriate paper

type.

6. In the Print Quality drop-down list, click Maximum dpi.

7. Select any other print settings that you want, and then click OK.

Printer Properties dialog box.

NOTE: To disable maximum dpi mode, select Disabled from the drop-down list.

NOTE: To view the maximum dpi that the HP Deskjet printer will print, click
Resolution.

Resize a document

Use the printer software to print a document that is formatted for one paper size on
another paper size. Doing this can be useful if you do not have the correct paper size
available.

For example, if you have created a document that is formatted for letter-size paper, but
you do not have any letter-size paper available, you can print the document on another
paper size that is available.

To resize a document for a different paper size

1. Open the

2. Click the Features tab.

3. Click Scale to paper size, and then select the target paper size in the drop-down list.

The target paper size is the size of the paper on which you are printing, not the size
for which the document was formatted.

4. Select any other print settings that you want, and then click OK.

Printer Properties dialog box.

Bound two-sided documents

If you want to bind printed pages into a book, you can adjust the print settings to
accommodate the binding.

Bound two-sided documents can have a book binding (binding on the side) or a tablet
binding (binding at the top). Book binding is the most common type of binding.

To print a two-sided document with a book binding

▲ Follow the

instructions for basic two-sided printing.

Printing tips

Bound two-sided documents 45

Chapter 7

To print a two-sided document with a tablet binding

1. Open the

2. Click the Features tab.

3. In the Two-sided printing drop-down list, click Manual.

4. Select the following check boxes:

• Flip Pages Up

• Preserve Layout

5. Select any other print settings that you want, and then click OK.

The printer prints the odd-numbered pages first.

6. After the odd-numbered pages have been printed, reload the printed pages, with the

printed side facing up according to the document orientation, portrait or landscape.

Figure 7-1 Portrait

Figure 7-2 Landscape

Printer Properties dialog box.

7. Click Continue to print the even-numbered pages.

Print a Web page

You can print a Web page from your Web browser on the HP Deskjet.

If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web
Printing to ensure simple, predictable web printing with control over what you want and
how you want it printed. You can access HP Smart Web Printing from the toolbar in
Internet Explorer. For more information about HP Smart Web Printing, see the help file
provided with it.

Printing tips

46 Printing tips

To print a Web page

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your Web browser, click Print.

TIP: For best results, select HP Smart Web Printing on the File menu. A check

mark appears when it is selected.

The Print dialog box appears.

3. Make sure the product is the selected printer.

4. If your Web browser supports it, select the items on the Web page that you want to

include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as As

laid out on screen, Only the selected frame, and Print all linked documents.

5. Click Print or OK to print the Web page.

TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.

Presentation printing

Use Presentation printing to print high-quality documents, including letters, brochures,
and transparencies. For more information, see:

•

Print letters
Print brochures

•

Print transparencies

•

Presentation printing 47

Printing tips

8 Printer software

Most print settings are automatically handled by the software application. You need to
change the settings manually only when you change print quality, print on specific types

Printer software

Make the HP Deskjet the default printer

of paper or transparency film, or use special features.

This section contains the following topics:

•

Make the HP Deskjet the default printer
Set default print settings

•
Printer Properties dialog box

•
What's This? help

•
Download printer software updates

•

You can set the HP Deskjet as the default printer to use from any software program. This
means that the HP Deskjet is automatically selected in the printer drop-down list when
you click Print from the File menu in a software program.

Windows Vista users

1. On the Windows taskbar, click Start, and then click Control Panel.

2. Click Printers.

3. Right-click the HP Deskjet icon, and then click Set as default printer.

Windows XP users

1. On the Windows taskbar, click Start, and then click Printers and Faxes.

2. Right-click the HP Deskjet icon, and then click Set as Default Printer.

Windows 2000 users

1. On the Windows taskbar, click Start, point to Settings, and then click Printers.

2. Right-click the HP Deskjet icon, and then click Set as Default Printer.

Set default print settings

The HP Deskjet uses default print settings for all documents unless you specify other
settings.

To save time when printing, set the default print settings to options that you use often.
That way, you do not have to specify the options every time you use the printer.

48 Printer software

To change the default print settings

1. Double-click the HP Digital Imaging Monitor icon on the right side of the Windows

taskbar.

1 HP Digital Imaging Monitor icon

The HP Solution Center is displayed.

2. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.

3. Make changes to the print settings, and then click OK.

Printer software

Printer Properties dialog box

The printer is controlled by software that is installed on your computer. Use the printer
software, also known as the printer driver, to change the print settings for a document.

To change the print settings, open the Printer Properties dialog box.

NOTE: The Printer Properties dialog box is also referred to as the Printing
Preferences dialog box.

TIP: Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box. For more information, see

To open the Printer Properties dialog box

1. Open the file that you want to print.

2. Click File, click Print, and then click Properties or Preferences.

The Printer Properties dialog box is displayed.

NOTE: The path to the Printer Properties dialog box can vary depending on the
software program you are using.

What's This? help.

Printer Properties dialog box 49

Chapter 8

What's This? help

Use What's This? help to learn more about the available printing options.

To use What's This? help

1. Move the cursor over the feature that you want to learn more about.

Printer software

2. Click the right mouse button.

The What's This box is displayed.

3. Move the cursor over the What's This? box, and then click the left mouse button.

An explanation of the feature is displayed.

Download printer software updates

Download the latest printer software update every few months to ensure you have the
latest features and improvements.

NOTE: Installing the printer software update you download from the HP Web site
does not update the HP Photosmart Software you might have installed on the
computer. For information about updating the HP Photosmart Software, see the
HP Photosmart Help.

To download a printer software update

1. Make sure you are connected to the Internet.

2. From the Windows Start menu, click Programs or All Programs, point to HP, and

then click HP Update.
The HP Update window is displayed.

3. Click Next.

HP Update searches the HP Web site for printer software updates.

• If the computer has the most recent version of the printer software installed, No
updates are available for your system at this time is displayed in the
HP Update window.

• If the computer does not have the most recent version of the printer software
installed, a list of options to download later versions of the software is displayed
in the HP Update window.

4. If a software update is available, select the check box beside the update name.

5. Click Install.

6. Follow the onscreen instructions.

50 Printer software

9 Maintenance

The HP Deskjet requires little maintenance. You will need to replace, align, or clean your
print cartridges from time to time. This section provides instructions for keeping the
HP Deskjet in top working condition. Perform these simple maintenance procedures as
necessary.

This section contains the following topics:

•

Work with print cartridges

•

Align print cartridges

•

Automatically clean print cartridges

•

View estimated ink levels

•

Maintain the printer body

•

Remove ink from your skin and clothing

•

Manually clean print cartridges

•

Maintain print cartridges

•

Printer Toolbox

Work with print cartridges

When you need to replace print cartridges, make sure you have the correct print
cartridges for your printer, and then install them in the print cartridge carriage.

•

Selection numbers

•

Printing with one print cartridge

•

Replace print cartridges

Maintenance

Selection numbers

When buying replacement print cartridges, look for the print cartridge selection number.

You can find the selection number in three places:

• Selection number label: Look at the label on the print cartridge that you are replacing.

1 Selection number label

Work with print cartridges 51

Chapter 9

• Printer documentation: For a list of print cartridge selection numbers, see the
reference guide that came with the printer.

• Print Cartridge Information dialog box: For a list of print cartridge selection
numbers, open the printer
the Print Cartridge Information button.

Printing with one print cartridge

The printer can operate with only one print cartridge installed. For more information, see

Ink-backup mode.

Replace print cartridges

When the ink level for the print cartridge is low, a message appears on your computer
screen. You can also check the ink levels by using the software installed with the product.
Follow these instructions when the ink level is low.

NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace the
print cartridges until print quality becomes unacceptable.

Maintenance

NOTE: The printer can operate in ink-backup mode. For more information, see Ink-

backup mode.

WARNING! Keep both new and used print cartridges out of the reach of children.

Toolbox, click the Estimated Ink Levels tab, and then click

To install a print cartridge

1. Press the Power button to turn on the printer.

2. Open the printer cover.

The print cartridge carriage moves to the right side of the printer.

3. Push down on the print cartridge.

4. Slide the print cartridge out of the carriage.

1 Press the Power button

2 Open the printer cover

3 Push down on the print cartridge

4 Slide the print cartridge out of the carriage

52 Maintenance

5. Remove the replacement print cartridge from its packaging and carefully remove the

plastic tape. Hold the print cartridge so that the copper strip is on the bottom and
facing toward the printer.

1 Remove plastic tape

CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical connections.
Do not remove the copper strips. They are required electrical contacts.

Maintenance

1 Ink nozzles

2 Copper contacts

6. Slide the print cartridge firmly into the carriage at a slight upward angle until you feel

resistance.

7. Push the cartridge into the carriage.

You hear a snap when the print cartridge is correctly positioned.

Work with print cartridges 53

Chapter 9

8. Close the printer cover.

9. Align the print cartridges for optimum print quality. For more information, see

print cartridges.

Related topics

Shop for ink supplies

•

Maintain print cartridges

•

HP inkjet supplies recycling program

•

Align print cartridges

After installing a print cartridge, align the print cartridges to ensure the best print quality.

To align print cartridges

1. Load Letter or A4 unused plain white paper in the paper tray.

2. Open the printer Toolbox.

For more information, see

3. Click Align the Print Cartridges.

Maintenance

4. Click Align, and then follow the onscreen instructions.

The product prints a test page, aligns the print cartridges, and calibrates the printer.
Recycle or discard the test page.

Align

Printer Toolbox.

Automatically clean print cartridges

If your printed pages are faded or if they contain ink streaks, the print cartridges might be
low on ink or might need to be cleaned. For more information, see

levels.

If the print cartridges are not low on ink, clean the print cartridges automatically.

If your documents are still faded after cleaning, manually clean the print cartridge
contacts. For more information, see

CAUTION: Clean print cartridges only when necessary. Unnecessary cleaning
wastes ink and shortens the life of the cartridge.

To clean the print cartridges

1. Open the printer Toolbox.

For more information, see

2. Click Clean the Print Cartridges.

3. Click Clean, and then follow the onscreen instructions.

Manually clean print cartridges.

Printer Toolbox.

View estimated ink levels

Follow these instructions to view the estimated ink levels of the print cartridges that are
installed in the printer:

View estimated ink

54 Maintenance

NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the device and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see

To check the ink levels

1. Open the printer

2. Click the Estimated Ink Levels tab.

The Estimated Ink Levels tab also contains print cartridge ordering information. To
view this information, click the Print Cartridge Information button.

NOTE: If the print cartridges were used before being installed in the printer, or have
been refilled, the estimated ink levels on the Estimated Ink level tab may be
inaccurate or unavailable.

www.hp.com/go/inkusage.

Toolbox.

Maintain the printer body

Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will
eventually appear.

CAUTION: Do not use any type of cleaning solution. Household cleaners and
detergents might damage the printer finish. Keep all fluids away from the interior. Do
not lubricate the metal rod on which the print cartridge carriage slides. Noise is normal
when the carriage moves back and forth.

Maintenance

To remove smudges, stains, or dried ink from the exterior

1. Turn off the product, and then disconnect the power cord.

2. Wipe the outside of the product with a soft cloth that has been lightly moistened with

water.

Remove ink from your skin and clothing

Follow these instructions to remove ink from your skin and clothing:

Surface Remedy

Skin Wash the area with an abrasive soap.

White fabric Wash the fabric in cold water and use chlorine bleach.

Color fabric Wash the fabric in cold water and use sudsy ammonia.

CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.

Remove ink from your skin and clothing 55

Chapter 9

Manually clean print cartridges

CAUTION: Do not clean the print cartridge contacts unless you are having a problem

with print quality and other measures have not been successful. For more information,
see

Print quality is poor.

If the HP Deskjet is used in a dusty environment, a small amount of debris can accumulate
on the print cartridge contacts. This debris can cause ink streaks on printed pages. The
problem can be corrected by manually cleaning the print cartridge contacts.

You need the following items to clean the print cartridges:

• Distilled water (tap water can contain contaminants that can damage the print
cartridge)

• Cotton swabs or other soft, lint-free material that will not stick to the print cartridge

Be careful not to get ink on your hands or clothing as you clean. For more information,
see

Remove ink from your skin and clothing.

To prepare to clean

1. Open the HP Deskjet cover.

Maintenance

2. Wait until the print cartridge carriage moves to the right side of the HP Deskjet and is

idle and quiet.

3. Remove the print cartridges and place them on a piece of paper, with the copper strips
facing up.

CAUTION: Do not leave the print cartridges outside the HP Deskjet for more
than 30 minutes.

To manually clean print cartridge contacts

1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from

the swab.

2. Gently wipe the print cartridge copper contacts with the cotton swab.

CAUTION: Do not touch the print cartridge ink nozzles. Touching the ink nozzles

will result in clogs, ink failure, and bad electrical connections.

1 Ink nozzles (do not touch)

2 Copper contacts

56 Maintenance

3. Repeat this process until no ink residue or dust appears on the swab.

4. Insert the print cartridges in the HP Deskjet, and then close the cover. For more

information, see

Replace print cartridges.

Maintain print cartridges

Follow these guidelines to maintain and store HP print cartridges and to ensure consistent
print quality.

• When you remove a print cartridge from the printer, store it in an airtight plastic
container to protect your print cartridge and to prevent the ink from drying out.

• Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (15° to 35° C or 59° to 95° F).

• Do not remove the plastic tape covering the ink nozzles until you are ready to install
the print cartridge in the printer. If the plastic tape has been removed from the print
cartridge, do not attempt to reattach it. Reattaching the tape damages the print
cartridge.

CAUTION: Always turn the printer off with the Power button before you unplug the
power cord or turn off a power strip. This allows the printer to store the print cartridges
properly. When you store the printer, always leave the active print cartridges inside
the printer.

Printer Toolbox

The printer Toolbox contains a number of useful tools to enhance the performance of the
printer.

Use the printer Toolbox to perform the following tasks:

•

Align print cartridges
Automatically clean print cartridges

•

Print a test page

•

View estimated ink levels

•

Maintenance

To open the printer Toolbox

1. Open the

2. Click the Features tab, and then click the Printer services button.

The Toolbox is displayed.

Printer Properties dialog box.

Printer Toolbox 57

10 Shop for ink supplies

To find the print cartridge reorder number, see the printed documentation that came with
the HP Deskjet. You can also use the software that came with the HP Deskjet to find out
the reorder number for the print cartridge. You can order print cartridges online from the
HP Web site. Additionally, you can contact a local HP reseller to find out the correct print
cartridge reorder number for your device and purchase print cartridges.

To order HP papers and other supplies, go to
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

NOTE: Ordering print cartridges online is not supported in all countries/regions. If it

is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.

To order print cartridges from your desktop

▲ Connect to HP SureSupply . You will see a list of original HP printing supplies that

are compatible with your device, as well as options to conveniently purchase the
supplies you need (options vary by country/region).

To order HP printing supplies through the HP Solution Center

1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.

www.hp.com/buy/supplies. If prompted,

Shop for ink supplies

2. Click the Estimated Ink Levels tab.

3. Click Cartridge details.

The ink cartridge reorder numbers appear.

4. Click Shop Online.
HP sends detailed printer information, including model number, serial number, and

ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.

58 Shop for ink supplies

NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click

Printer Services.

11 Troubleshooting

• Error messages

•

Installation problems

•

Printer lights are on or flashing

•

Printer does not print

•

Document prints slowly

•

Print cartridge problems

•

Paper problems

•

Photos do not print correctly

•

Problems with borderless documents

•

Print quality is poor

•

Document is misprinted

•

If you continue to have problems

Error messages

If an error message displays on the computer screen, check the following topics for a
solution:

•

Print cartridge error messages

•

Paper Mismatch or Paper Size

•

Out of paper

•

There was an error writing to USB port

•

Two-way communication cannot be established or Printer not responding

Print cartridge error messages

If you receive a print cartridge error message, see one of the following topics:

•

Incorrect print cartridge or print cartridge missing

•

Print cartridge problem message

•

Print cartridge carriage is stuck

•

Print cartridge is in the wrong slot

•

Non-HP print cartridges

•

Previously used genuine HP cartridge

•

Original HP ink depleted

•

Low on ink

•

Printing in ink-backup mode

Incorrect print cartridge or print cartridge missing

The printer can only print when the correct print cartridges are installed. If you receive a
print cartridge error message, one or both of the print cartridges cannot be used in the
printer.

To resolve the problem, follow the instructions in

messages.

Resolving print cartridge error

Troubleshooting

Error messages 59

Chapter 11

Print cartridge problem message

The printer cannot print if the print cartridges are faulty, or if they are not installed properly.

If you receive a message stating there is a problem with a print cartridge, follow the
instructions in

Resolving print cartridge error messages to resolve the problem.

Print cartridge carriage is stuck

If the printer stalls while you are printing a document, follow the instructions in

Print

cartridge carriage is stalled.

Print cartridge is in the wrong slot

Solution: Always install the tri-color print cartridge in the left print cartridge carriage

compartment.

Install the black print cartridge in the right print cartridge carriage compartment.

Cause: If you received this error message, the print cartridge was installed in the
wrong side of the print cartridge carriage.

Non-HP print cartridges

Solution: Follow the prompts on the computer screen to continue or replace the

indicated print cartridges. For more information, see

Replace print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.

Previously used genuine HP cartridge

Troubleshooting

60 Troubleshooting

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: The product detected that a non-HP print cartridge was installed.

Solution: Check the print quality of the current print job. If it is satisfactory, follow

the prompts on the computer screen to continue.

Ink levels might not be available for the indicated print cartridges. Ink level warnings
and indicators provide estimates for planning purposes only. When you receive a low­ink warning message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace the print cartridges until print
quality becomes unacceptable.

Cause: A genuine HP print cartridge was previously used in another printer.

Original HP ink depleted

Solution: Follow the prompts on the computer screen to continue or replace the

indicated print cartridges. For more information, see

Replace print cartridges.

Ink levels might not be available for the indicated print cartridges. Ink level warnings
and indicators provide estimates for planning purposes only. When you receive a low­ink warning message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace the print cartridges until print
quality becomes unacceptable.

HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: The original HP ink in the indicated print cartridges has been depleted.

Low on ink

Solution: Ink level warnings and indicators provide estimates for planning purposes

only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace the
print cartridges until print quality becomes unacceptable. If you have installed a refilled
or remanufactured print cartridge, or a cartridge that has been used in another printer,
the ink level indicator may be inaccurate or unavailable.

For more information on replacing print cartridges, see

Replace print cartridges.

Cause: At least one of the print cartridges is estimated to be low on ink and may
need to be replaced soon.

Printing in ink-backup mode

Solution: If you receive the ink-backup mode message and two print cartridges are

installed in the printer, verify that the protective piece of plastic tape has been

Error messages 61

Troubleshooting

Chapter 11

removed from each print cartridge. When plastic tape covers the print cartridge
contacts, the printer cannot detect that the print cartridge is installed.

To remove plastic tape from a print cartridge

▲ Hold the print cartridge so that the copper strips are on the bottom and facing

toward the printer, and then carefully remove the plastic tape.

1 Remove plastic tape

CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical
connections. Do not remove the copper strips. They are required electrical
contacts.

Cause: When the printer detects that only one print cartridge is installed, ink-backup
mode is initiated. This printing mode lets you print with a single print cartridge, but it
slows the printer and affects the quality of printouts.

Paper Mismatch or Paper Size

When printing #10 envelopes from the Envelope Tool in Microsoft Word, a Paper
Mismatch or Paper Size error displays, and the Resume and Cartridge lights also blink.

Try the following solutions:

•

Solution 1: Press the Resume button
Solution 2: Set the paper size in Microsoft Word

•

Solution 1: Press the Resume button

Solution: After the error message opens, press the Resume button. The envelope

will then print correctly.

If this did not solve the issue, try the next solution.

Troubleshooting

Solution 2: Set the paper size in Microsoft Word

Solution: In Microsoft Word, prior to printing envelopes, set the paper size to #10

envelope on the Features tab of the Printer Preferences dialog box.

62 Troubleshooting

NOTE: Do not set the paper size from the Printers folder or from the printer icon
located in the lower-right hand corner of the screen next to the clock, because this
will affect all applications. Only set the paper size in Microsoft Word.

To set the paper size in Microsoft Word

1. In Microsoft Word, click File, and then click Print.

2. Make sure that the appropriate printer is selected, and then click Properties.

3. Click the Features tab.

4. In the Size drop-down list, select Envelope #10.

5. Click OK on the Printer Properties dialog box.

6. Click Cancel on the Print dialog box.

7. Print the envelope using the Envelopes and Labels feature in Microsoft Word. The

envelope should print without any errors.

NOTE: When you are finished printing envelopes, set the paper size back to
the default print settings.

Out of paper

If you receive an out of paper message, follow the guidelines in Out of paper.

There was an error writing to USB port

The printer might not be receiving correct data from another USB device or USB hub.
Connect the printer directly to the USB port on the computer.

Two-way communication cannot be established or Printer not responding

The printer might not be able to communicate with the computer if the USB cable is too
long.

If you receive this error message, make sure that the USB cable is not greater than 3
meters (approximately 9.8 feet) in length.

NOTE: For best printing performance, use a USB 2.0 compatible cable.

Installation problems

If the software installation program stops or fails, check the following topics for more
information:

•

Installation program stops
Unknown Device message displays

•
Printer name does not appear

•

If you continue to have problems, visit HP Technical Support at

www.hp.com/support.

Installation problems 63

Troubleshooting

Chapter 11

Installation program stops

Cause: If the installation program stops when it looks for new hardware, one of the

following issues is causing a communication problem:

• The USB cable is old or defective.

• Software, such as an antivirus program, is running.

• Another device, such as a scanner, is connected to the computer.

Solution:

To resolve the problem

1. Make sure that no USB devices other than the printer, the keyboard, and the

mouse are connected to the computer.

2. Disconnect and reconnect the USB cable.

3. Make sure that the printer is connected directly to a USB port on the computer

(instead of through a USB hub).

4. If the installation program still does not locate the printer, replace the USB cable,

and then continue to the next step.

5. Click Cancel, and then restart the computer.

6. Turn the printer off, and then disconnect the USB cable and power cord.

7. Quit any antivirus programs or other software programs that are running on the

computer.

Troubleshooting

NOTE: To quit an antivirus program, follow the manufacturer’s instructions.

8. Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions. When the installation program prompts you,

connect the USB cable and the power cord to the printer, and then make sure
that the printer is on.

NOTE: Do not connect the USB cable until you are told to do so.

c. Follow the onscreen instructions to finish the installation.

9. Restart the antivirus program.

Unknown Device message displays

Cause: During installation, an “Unknown Device” message might be displayed

when you connect a USB cable between the printer and the computer. A possible
cause might be a defective USB cable.

Solution:

NOTE: This is not a problem if you are using Windows 2000. If you are using

Windows 2000 and this message is displayed, you can continue with the software
installation.

64 Troubleshooting

To resolve the problem

1. Disconnect the USB cable from the printer.

2. Disconnect the power cord from the printer.

3. Wait approximately 30 seconds.

4. Reconnect the power cord to the printer.

5. Reconnect the USB cable to the printer.

6. If the “Unknown Device” message is still displayed, replace the USB cable.

Printer name does not appear

Solution: If the printer software seems to install correctly, but the printer name does

not appear in the list of printers when you click Print on the File menu or in the Printers
folder in Control Panel, try reinstalling the printer software.

To reinstall the printer software

1. Quit any antivirus programs or other software programs that are running on the

computer.

NOTE: To quit an antivirus program, follow the manufacturer’s instructions.

2. Uninstall the printer software:
a. Insert the printer software CD into the drive, and then follow the onscreen

instructions.

NOTE: If the installation program does not start automatically, click your
CD drive letter in Windows Explorer, then double-click the setup.exe file.
For example, double-click D:\setup.exe.

b. When prompted, click Remove All.

3. Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions to finish the installation.

4. Restart the antivirus program.

Troubleshooting

Installation problems 65

Chapter 11

Printer lights are on or flashing

The printer lights indicate the printer status.

1 Power light

2 Resume light

3 Print Cartridge Status lights

To resolve the problem that is causing the lights to flash, click the appropriate link.

Troubleshooting

NOTE: There may be more than one reason why the printer lights are flashing, so

you may see several solutions.

• Power light is flashing
Resume light is flashing

•
Both Power and Resume lights are flashing

•
Print Cartridge Status lights are on or flashing

•

66 Troubleshooting

Power light is flashing

1 Power light

If the Power light is flashing, the printer is preparing to print. The light stops flashing when
the printer has received all data.

Resume light is flashing

1 Resume light

If the Resume light is flashing, check the following conditions:

• The printer might be out of paper.

Place paper in the input tray, and then press the Resume button.

• There might be a paper jam.
For information about clearing a paper jam, see

Paper jam.

• The printer might be stalled.
For more information about correcting the problem, see

stalled.

Printer lights are on or flashing 67

Print cartridge carriage is

Troubleshooting

Chapter 11

Both Power and Resume lights are flashing

The printer might need to be restarted.

1. Press the Power button to turn off the printer, and then press the Power button to

restart the printer.
Proceed to step 2 if the lights continue to flash.

2. Press the Power button to turn off the printer.

3. Disconnect the printer power cord from the electrical outlet.

4. Reconnect the printer power cord to the electrical outlet.

5. Press the Power button to turn on the printer.

Print Cartridge Status lights are on or flashing

The printer has two print cartridge status lights.

1. The left status light represents the tri-color print cartridge, which is installed in the left

2. The right status light represents the black print cartridge which is installed in the right

If one or both Print Cartridge Status lights are on and not flashing

• Check to see if a print cartridge is low on ink. For more information, see

• If neither print cartridge is low on ink, press the Resume button. If the Print Cartridge

Troubleshooting

68 Troubleshooting

side of the print cartridge carriage.

side of the print cartridge carriage.

View

estimated ink levels.

NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.

Status light remains on, turn off, and then turn on the printer.

If one or both Print Cartridge Status lights are on and flashing

• The light on the left blinks when the tri-color print cartridge (on the left) is the problem,
the light on the right blinks when the black cartridge (on the right) is the problem. For
resolving the error with the problem cartridge, see

messages.

• If both lights are flashing, verify that the correct print cartridges are installed. For more
information, see

• If you were printing a borderless document when the light started flashing, see

Borderless printing guidelines.

Otherwise, follow these steps:

1. Raise the printer cover, remove the print cartridge on the right, and then lower the
cover.

2. Follow one of these steps:

• If the Power light is flashing: Open the printer cover, reinsert the print cartridge

that you removed, and then remove the other print cartridge. Proceed to step 3.

• If the Power light is off: There is a problem with the print cartridge that you

removed. Proceed to step 3.

3.

Manually clean the print cartridge.

After cleaning the print cartridge, reinsert it into the printer.
If the light continues to flash,

Replace print cartridges.

Printer does not print

If the printer does not print, check the following topics for more information:

•

Verify the following
Unable to print

•
If the printer still does not print

•

Resolving print cartridge error

replace the print cartridge.

Verify the following

Verify the following conditions if the printer is not printing:

• The printer is connected to the power source.

• The cable connections are secure.

• The printer is turned on.

• The print cartridges are the correct print cartridges for the printer and are properly
installed.

For more information, see

• The paper or other media is correctly loaded in the paper tray.

• The printer cover is closed.

• The rear access door is attached.

Unable to print

Try the following solutions:

•

Solution 1: Make sure the printer is turned on
Solution 2: Print a test page

•

Print cartridges and Replace print cartridges.

Troubleshooting

Printer does not print 69

Chapter 11

• Solution 3: Clear the print queue
Solution 4: Check the printer cable connection

•
Solution 5: Verify the printer driver configuration

•
Solution 6: Check if the printer is paused or offline

•
Solution 7: Clear the print queue manually

•
Solution 8: Restart the print spooler

•
Solution 9: Verify whether the software application is causing the problem

•

Solution 1: Make sure the printer is turned on

Solution: Look at the Power light located on the front of the printer. If it is not lit, the

printer is turned off. Make sure the power cord is firmly connected to the printer and
plugged into a power outlet. Press the Power button to turn on the printer.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 2: Print a test page

Solution: Print a test page to see if the product can print and is communicating with

the computer.

To print a test page

1. Load Letter or A4 unused plain white paper in the paper tray.

2. Open the printer

Toolbox.

3. On the Device Services tab, click the Print a Test Page button.

The Print a Test Page dialog box is displayed.

4. Click the Print Page button.

Recycle or discard the test page.

If the test page fails to print, make sure you set up the product properly. See the Start
Here guide that came with the product for information about setting it up.

Cause: The product was not set up properly.

If this did not solve the issue, try the next solution.

Troubleshooting

70 Troubleshooting

Solution 3: Clear the print queue

Solution: Restart your computer to clear the print queue.

To clear the print queue

1. Restart your computer.

2. After the computer has restarted, check the print queue.
a. Depending upon your operating system, do one of the following:

• Windows Vista: On the Windows taskbar, click Start, click Control
Panel, and then click Printers.

• Windows XP: On the Windows taskbar, click Start, click Control Panel,
and then click Printers and Faxes.

• Windows 2000: On the Windows taskbar, click Start, point to Settings,
and then click Printers.

b. Double-click the icon for your product to open the print queue.

If there are no print jobs pending, the issue might have been resolved.

3. Try to print again.

Cause: The computer needed to be restarted to clear the print queue.

If this did not solve the issue, try the next solution.

Solution 4: Check the printer cable connection

Solution: Disconnect the USB cable from the computer and product, and then

reconnect it.

To disconnect and reconnect the USB cable

1. Disconnect the USB cable from the product.

2. Disconnect the USB cable from the computer.

3. Leave the USB cable disconnect for 5-6 seconds.

4. Reconnect the USB cable to the product and the computer.

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After reconnecting the USB cable, the product should start printing the jobs in
queue.

NOTE: If you are connecting the product through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.

5. If the product does not start printing automatically, start another print job.

Cause: The USB cable needed to be disconnected.

If this did not solve the issue, try the next solution.

Solution 5: Verify the printer driver configuration

Solution: Check to make sure the product is set as the default printer and that it is

using the correct printer driver.

To verify that the product is set as the default printer

1. Depending upon your operating system, do one of the following:

• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.

• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.

• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.

2. Make sure the correct product is set as the default printer.

The default printer has a check mark in a black circle next to it.

3. If the wrong product is set as the default printer, right-click the correct product and
select Set as Default.

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72 Troubleshooting

To verify the print driver

1. Depending upon your operating system, do one of the following:

• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and

then click Printers.

• Windows XP: On the Windows taskbar, click Start, click Control Panel, and

then click Printers and Faxes.

• Windows 2000: On the Windows taskbar, click Start, point to Settings, and

then click Printers.

2. Right-click the icon next to the product, and select Properties.

3. Click the Ports tab to verify that the product is using the correct port.

The port that the product is using is highlighted and has a check mark next to it.
The product should be set to use a DOT4 or the USB00X (where X is replaced
by a number) port.

4. If the product is using the wrong port, click the correct port to select it.
The port that the product is now using is highlighted and has a check mark next
to it.

5. Click the Advanced tab.

6. Check the driver listed in the Driver drop-down menu to verify that the product is

using the correct driver.
The name of your product should be listed as the driver.

7. If the wrong driver is selected, select the correct driver from the Driver drop-down

menu.

8. Click OK to save your changes.

Cause: If there was more than one product configured on the same computer, the

product in use was not be set as the default printer, or the wrong driver might have
been configured.

If this did not solve the issue, try the next solution.

Solution 6: Check if the printer is paused or offline

Solution: Check to make sure the product is not paused or offline.

To check if the printer is paused or offline

1. Depending upon your operating system, do one of the following:

• Win do ws V is ta : O n the Windows taskbar, click Start, click Control Panel, and
then click Printers.

• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.

• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.

2. Double-click the icon for your product to open the print queue.

3. On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline. If a check mark is present on either option, click

the menu option to remove it. If the menu has the Use Printer Online option,
select that option to put a check mark next to it.

4. If you made any changes, try to print again.

Cause: The product was paused or offline.

If this did not solve the issue, try the next solution.

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Solution 7: Clear the print queue manually

Solution: Manually clear the print queue.

To clear the print queue manually

1. Depending upon your operating system, do one of the following:

• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.

• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.

• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.

2. Double-click the icon for your product to open the print queue.

3. On the Printer menu, click Cancel all documents or Purge Print Document,
and then click Yes to confirm.

4. If there are still documents in the queue, restart the computer and try printing

again after the computer has restarted.

5. Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed

to the next solution.

Cause: The print queue needed to be manually cleared.

If this did not solve the issue, try the next solution.

Solution 8: Restart the print spooler

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74 Troubleshooting

Solution: Restart the print spooler.

To stop and restart the print spooler

1. Depending upon your operating system, do one of the following:

• Windows XP and Windows Vista: On the Windows taskbar, click Start, and

then click Control Panel.

• Windows 2000: On the Windows taskbar, click Start, point to Settings, and

then click Control Panel.

2. Double-click Administrative Tools, and then double-click Services.

3. Scroll down the list and click Print Spooler, and then click Stop to stop the

service.

4. Click Start to restart the service, and then click OK.

5. Restart the computer and try printing again after the computer has restarted.

Cause: The print spooler needed to be restarted.

If this did not solve the issue, try the next solution.

Solution 9: Verify whether the software application is causing the problem

Solution: Verify whether the software application is the problem.

To verify the software application

1. Close the software application and reopen it.

2. Try to print again from the software application.

NOTE: The printer might not support printing from a DOS application.

Determine if the software application is Windows-based or DOS-based by
checking the system requirements of the application.

3. Try printing from Notepad to see if the issue is the software application or the

driver.

To print from Notepad
a. On the Windows taskbar, click Start, and then click Programs or All

Programs.
b. Click Accessories, and then click Notepad.
c. Type a few characters of text into Notepad.
d. Click File, and then click Print.

4. If printing is successful from Notepad but not the software application, contact the

manufacturer of that application for support.

Cause: The software application was failing or could not interface with the print
driver correctly.

If the printer still does not print

1. Select the topic below that best describes the problem:

Paper jam

•

Out of paper

•

Print cartridge carriage is stalled

•

2. If the printer still does not print, shut down, and then restart your computer.

Document prints slowly

If the printer prints slowly, there could be several reasons. For more information, check
the following topics:

•

Multiple software programs are open

•

Complex documents, graphics, or photos are printing

•

Best or Maximum dpi print mode is selected

•

Printer is in ink-backup mode

•

Printer software is outdated

•

Computer does not meet system requirements

Multiple software programs are open

The computer resources are insufficient for the printer to print at its optimum speed.

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Chapter 11

To increase printer speed, close all unnecessary software programs when printing.

Complex documents, graphics, or photos are printing

Documents containing graphics or photos print more slowly than text documents.

Best or Maximum dpi print mode is selected

The printer prints more slowly when Best or Maximum dpi is selected as the print quality.
To increase the printer speed, select a different print quality mode.

Printer is in ink-backup mode

The printer might print more slowly if it is in ink-backup mode. For more information, see

Ink-backup mode.

To increase the print speed, use two print cartridges in the printer.

Printer software is outdated

Outdated printer software might be installed.

For information about updating the printer software, see

updates.

Computer does not meet system requirements

If your computer does not have enough RAM or a large amount of free space on the hard
drive, the printer processing time will be longer.

1. Verify that the computer hard disk space, RAM, and processor speed meet the system

requirements.
The system requirements are listed in the Readme file that came with the printer.

2. Make space available on the hard drive by deleting unwanted files.

Download printer software

Print cartridge problems

If the printer slows down or cannot print, there could be a problem with the print cartridge.
For more information, check the following topics:

•

Resolving print cartridge error messages
Print cartridge carriage is stalled

•

Resolving print cartridge error messages

After you install a print cartridge, one or both of the print cartridge status lights begin to
blink. The printer will not print. One of the following messages may appear on your
computer screen:

Print Cartridge Problem

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76 Troubleshooting

Incorrect Print Cartridge(s)

Incorrectly Installed Cartridge(s)

Print Cartridge(s) Missing

NOTE: In the procedures below, the "problem" cartridge is identified by the blinking

light. The light on the left blinks when the tri-color print cartridge (on the left) is the
problem and the light on the right blinks when the black cartridge (on the right) is the
problem. If both lights blink, either both cartridges are the problem, or the printer
cannot determine the problem cartridge.

To determine which cartridge is having the problem

1. Make sure the printer is on.

2. Open the printer cover. Wait until the print cartridge carriage moves to the right side

of the printer and is idle and quiet.

3. Remove the tri-color print cartridge from the slot on the left. Press down on the

cartridge, and then slide it out of the print cartridge carriage.

4. Close the printer cover.

5. Check to see if the error has been resolved.

• If the error has been resolved, then there is a problem with the tri-color print
cartridge.

• If the error has not been resolved, continue to the next step.

6. Open the cover and reinsert the tri-color print cartridge by sliding it forward into the

slot on the left. Then push the print cartridge forward until it snaps into place.

7. Repeat the steps to remove the other print cartridge from the slot on the right.

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8. Check to see if the error has been resolved.

• If the error has been resolved, then there is a problem with the black print
cartridge.

• If the error has not been resolved, then there is a problem with both print
cartridges.

9. When you have identified the problem cartridge, continue with the following solutions.

Work through the following sections in order. When the print cartridge status light stops
blinking, you have solved the problem.

•

Solution 1: Remove and reinstall the print cartridges
Solution 2: Clean the print cartridge contacts

•
Solution 3: Print in ink-backup mode

•

Solution 1: Remove and reinstall the print cartridges

Solution: The print cartridge may not have full electrical contact with the printer.

Removing and reinstalling the cartridge may help.

NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.

To verify and install the correct print cartridges

1. Make sure the printer is on. Press the Power button if it is not lit.

2. Open the printer cover, and then wait until the print cartridge carriage is idle and

silent.

3. Press down lightly on the end of the problem cartridge to release it.

4. Slide the cartridge out and inspect it:

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78 Troubleshooting

CAUTION: Do not touch the copper electrical contacts or the ink nozzles.

1 Ink nozzles (do not touch)

2 Copper contacts

• Check the electrical contacts for debris.

• Make sure all the clear nozzle protective tape has been removed.

CAUTION: Do not attempt to remove the copper electrical strip!

5. Read the selection number on the print cartridge label and make sure it is

compatible with your printer. Compatible print cartridges are listed in the reference
guide that came with your printer.

1 Selection number

6. If the print cartridge has the wrong selection number, install a new print cartridge.

For more information, see

Replace print cartridges.

7. Close the printer cover.

If this did not solve the issue, try the next solution.

Solution 2: Clean the print cartridge contacts

Solution: If the print cartridge selection number is correct and the previous solution

did not resolve the problem, try cleaning the print cartridge. For more information, see

Manually clean print cartridges.

If the print cartridge status light continues to flash after cleaning the print cartridge,
replace the print cartridge. For more information, see

Replace print cartridges.

If this did not solve the issue, try the next solution.

Solution 3: Print in ink-backup mode

Solution: If you do not have a replacement print cartridge, you can still print in ink

backup mode. Remove the problem cartridge and print with the remaining cartridge.

For more information, see

Print cartridge carriage is stalled

The print cartridge cradle (carriage) may get stuck on either side or in the middle of the
printer. This is called a carriage stall. When this happens, the error message Print
Cartridge Cradle is Stuck may appear.

Ink-backup mode.

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Print cartridge problems 79

Chapter 11

Try the following solutions:

•

Solution 1: Turn the power off and on
Solution 2: Clear any paper jams

•
Solution 3: Move the printer carriage

•
Solution 4: Verify the power source

•
Solution 5: Remove and reinstall the print cartridges

•

Solution 1: Turn the power off and on

Solution: Turn the power off and then back on.

CAUTION: Check for any loose or broken parts in the printer. If you find loose

or broken parts, go to

www.hp.com/support.

To turn off the printer

1. Turn off the printer by pressing and releasing the Power button. If it will not turn

off, proceed to the next solution.

2. After the printer turns off, press the Power button to turn the printer back on.

NOTE: The printer may go through a warm-up period of up to two minutes.

Lights may flash, and the carriage may move. Wait until this warm-up period
is complete before continuing to the next step.

3. If the Power light is on and does not blink, print a self-test page. For more

information, see

Print a test page.

If this did not solve the issue, try the next solution.

Solution 2: Clear any paper jams

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80 Troubleshooting

Solution: Clear the printer of any jammed paper. For more information, see

jam.

If this did not solve the issue, try the next solution.

Paper

Solution 3: Move the printer carriage

Solution: If the printer carriage is still stuck, try moving it as described in the

following procedure.

To move the printer carriage

1. Press the Power button to turn off the printer, and then disconnect the power cord

from the printer.

2. Open the printer cover and try to move the print carriage from side to side by hand.

1 Print carriage in the access door

If the print carriage does not move, then your printer needs to be serviced. If the
print carriage does move, then proceed to the next step.

3. Verify that the print cartridges are locked into the printer carriage and have not

come loose. Also, verify that there are no obstructions under or around the printer
carriage to prevent it from moving.

4. Verify that the printer carriage can move freely across the width of the printer by

gently pushing the carriage to the left, and then to the right. Clear any obstructions.

5. Close the printer cover and reconnect the power cord.

6. Press the Power button to turn on the printer.

7. Try the print job again to see if this procedure resolved the issue.

If this did not solve the issue, try the next solution.

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Solution 4: Verify the power source

Solution: Verify that the printer is properly connected to a suitable power source.

To verify the power source

1. Verify that the computer and the printer have the correct power plugs depending

on your country/region.

2. Remove the printer cable from any power strips or surge suppressors, and then

plug it directly into a power outlet.

3. Try the print job again to see if this procedure resolved the issue.

NOTE: If the printer prints when plugged directly into a power outlet, the

power strip or surge suppressor may not be allowing sufficient voltage to reach
the printer.

If this did not solve the issue, try the next solution.

Solution 5: Remove and reinstall the print cartridges

Solution: Improper placement or installation of the print cartridges can cause the

printer carriage to stall. Remove and reinstall the print cartridges. For more
information, see

Replace print cartridges.

Paper problems

To clear a paper jam or resolve other paper problems, check the following topics:

•

Paper jam
Printer does not feed paper

•
Out of paper

•
Printer prints on multiple sheets at once

•

Paper jam

Solution: In case of a paper jam, first check the rear access door.

To clear a paper jam

1. Remove the paper from the paper tray.

2. If you are printing labels, verify that a label did not become detached from the

Troubleshooting

3. Turn off the printer.

4. Disconnect the printer power cord from the electrical outlet.

NOTE: If paper jams occur frequently, try using a heavier paper. See Printer

specifications for paper weight specifications.

label sheet while passing through the printer.

82 Troubleshooting

5. Remove the rear access door. Press the handle to the right, and then pull out the

door.

6. Remove the paper jam from the back of the printer, and then replace the rear

access door securely.

7. If the paper jam cannot be removed from the back of the printer, raise the printer

cover, remove the paper jam from the front of the printer, and then lower the cover.

CAUTION: Remove the paper jam carefully as it is possible to damage the
printer when removing paper from the front.

8. Reload paper in the paper tray.

9. Reconnect the printer power cord to the electrical outlet.

10. Turn on the printer.

11. Reprint the document.

Cause: Paper had jammed in the product.

Printer does not feed paper

Solution: Try one or more of the following solutions:

• Reduce the number of sheets in the paper tray.

• Remove the paper from the paper tray, and then reload it.

• Use a different type of paper.

• Do not mix paper types in the input tray

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Chapter 11

Out of paper

Try the following solutions:

•

•

•

•

•

•

Solution 1: Make sure the paper tray is not empty

Solution 2: Check the rear door of the printer

Solution 1: Make sure the paper tray is not empty
Solution 2: Check the rear door of the printer
Solution 3: Check the paper
Solution 4: Use the HP Paper Feed Cleaning Kit
Solution 5: Clean the rollers
Solution 6: Contact HP support for service

Solution: If the paper tray is empty, add more paper.

Cause: The paper tray was empty.

Solution: If you removed the rear door to clear a paper jam, replace it. Gently push

the door forward until it snaps into place.

Solution 3: Check the paper

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84 Troubleshooting

Cause: The rear door was removed from the product.

If this did not solve the issue, try the next solution.

Solution: Check the paper loaded in the paper tray and the print settings.

To check the paper in the paper tray

1. While the product is on, remove the power cord from the back of the product.

2. Wait 30 seconds, and then plug the power cord into the back of the product.

3. If the product is not already on, turn it on by pressing the Power button.

4. Remove the stack of paper from the paper tray and verify that all the paper in the

paper tray is the same size and type.

5. Replace any paper that is ripped, dusty, wrinkled, or bent.

If the paper is curled, uncurl the paper by gently bending it in the opposite direction
of the curl or replace the paper.

NOTE: Use plain paper in the product until the issue is resolved.

6. Tap the stack of paper on a flat surface to align the edges.

7. Verify that the stack of paper contains between 10 and 25 sheets of paper.

8. Insert the stack of paper into the paper tray with the short edge towards the printer

and the print side down. Slide the stack of paper towards the printer until it stops.

9. Slide the paper-width inward until it stops at the edge of the paper.

NOTE: Do not overload in the paper tray. Make sure the stack of paper fits

within the paper tray and is no higher than the top of the paper-width guide.

10. Make sure the print settings, paper size and type, match the paper loaded in the

paper tray.
See the following tasks for information about checking and changing these

settings.

11. Try to print again.

To set the paper size

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure you have selected the correct printer.

4. Click the button that opens the Printer Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Resizing Options area, click the appropriate paper size from the Size list.

The following table lists the suggested paper size settings for the different types
of paper you can load in the input tray. Make sure to look at the long list of choices
in the Size list to see if a defined paper size already exists for the type of paper
you are using.

Paper type Suggested paper size settings

Copier, multi-purpose, or
plain papers

Envelopes Appropriate listed envelope size

Letter or A4

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Paper type Suggested paper size settings

Greeting-card papers Letter or A4

Index cards Appropriate listed card size (if listed sizes are not

Inkjet papers Letter or A4

Iron-on T-shirt transfers Letter or A

Labels Letter or A4

Letterhead Letter or A4

Panorama photo paper Appropriate listed panorama size (if listed sizes are not

Photo papers 10 x 15 cm. (with tab), 4 x 6 in. (with tab), letter, A4, or

Transparency films Letter or A4

Custom-size papers Custom paper size

appropriate, you can specify a custom paper size)

appropriate, you can specify a custom paper size)

appropriate listed size

To select a specific paper type

1. Open the

Printer Properties dialog box.

2. Click the Features tab.

3. Click More in the Paper Type drop-down list, and then select the paper type that

you want to use.

4. Click OK.

5. Select any other print settings that you want, and then click OK.

Cause: There was a problem with the paper loaded in the paper tray, or the print

settings did not match.

If this did not solve the issue, try the next solution.

Solution 4: Use the HP Paper Feed Cleaning Kit

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Solution 5: Clean the rollers

86 Troubleshooting

Solution: Some Deskjet products require a special kit, called the HP Paper Feed
Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects
your product, go to:

www.hp.com/support.

Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to
check whether it is required for your product.

Cause: The paper feed rollers were dirty and needed to be cleaned with the HP
Paper Feed Cleaning Kit.

If this did not solve the issue, try the next solution.

Solution: Clean the rollers.

Make sure you have the following materials available:

• Lint-free cloth, or any soft material that will not come apart or leave fibers.

• Distilled, filtered, or bottled water.

To clean the rollers

1. Turn off the product and remove the power cord.

2. Remove the rear door to access the rollers.

3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess

water from it.

4. Clean the rubber rollers to remove any dust or dirt buildup.

5. Replace the rear door. Gently push the door forward until it snaps into place.

6. Plug the power cord back in, and turn on the product.

7. Try to print again.

Cause: The rollers were dirty and needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 6: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions,

contact HP support for service.

Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.

Cause: Your product needs servicing.

Printer prints on multiple sheets at once

If the printer prints on multiple sheets at once, check the following:

•

Paper weight
Paper might be loaded improperly

•

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Chapter 11

Paper weight

The printer might print on multiple sheets of paper at once if the paper is under the
recommended paper weight. Use paper that is within the recommended specifications.
For more information, see

Paper weights.

Paper might be loaded improperly

The printer might print on multiple sheets of paper at once if the paper is loaded too far
toward the back of the printer or if the paper guide is not positioned firmly against the
paper. Reload the paper into the paper tray, pushing the paper until you feel resistance,
and then slide the paper guide firmly against the edge of the paper stack.

The printer also might print on multiple sheets if different paper types are loaded in the
printer. For example, photo paper might be mixed with plain paper. Empty the paper tray
and load only the paper type that is appropriate for the document that you are printing.

Photos do not print correctly

If your photos do not print correctly, check the paper tray or printer properties.

•

Check the paper tray
Check the printer properties

•

Check the paper tray

1. Verify that the photo paper is placed in the paper tray with the side to be printed on

facing down.

2. Slide the paper forward until it stops.

3. Slide the paper guide firmly against the edge of the paper.

Do not press the guide so firmly against the paper that the paper bends or curls.

For more information, see:

Print documents

•

Print photos

•

Check the printer properties

Open the Printer Properties dialog box and verify the following options:

Tab Setting

Features

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88 Troubleshooting

Size: An appropriate paper size

Paper Type: An appropriate photo paper

Print Quality: Best or Maximum dpi

NOTE: For more information on enabling the maximum dpi

mode, see Maximum dpi.

Problems with borderless documents

If you are having problems with printing borderless documents and photos, observe the
guidelines and check the solutions in the following topics:

•

Borderless printing guidelines
Image is printed at an angle

•
Fading occurs on the edges of a photo

•
Photo has an unwanted border

•

Borderless printing guidelines

When printing borderless photos or brochures, follow these guidelines:

• Verify that the paper size that is specified in the Paper Size drop-down list on the
Printing Shortcuts tab matches the size of the paper that is loaded in the paper tray.

• Select the appropriate paper type in the Paper Type drop-down list on the Printing
Shortcuts tab.

• If printing in grayscale, select High Quality under Print in Grayscale on the Color
tab.

• Do not print borderless documents in ink-backup mode. Always have two print
cartridges installed in the printer when printing borderless documents.

For more information, see

Image is printed at an angle

Ink-backup mode.

Verify that no problem exists with the source image. For example, if you are printing a
scanned image, verify that the image was not crooked when it was scanned.

If the problem is not caused by the source image, follow these steps:

1. Remove all paper from the paper tray.

2. Load the photo paper correctly in the paper tray.

3. Verify that the paper guide fits firmly against the edge of the paper.

4. Follow loading instructions for the paper type.

Problems with borderless documents 89

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Chapter 11

Fading occurs on the edges of a photo

Verify that the photo paper is not curled. If the photo paper is curled, place the paper in
a plastic bag and gently bend it in the opposite direction of the curl until the paper lies
flat. If the problem persists, then use photo paper that is not curled.

For instructions about preventing photo paper from curling, see

paper.

Photo has an unwanted border

Store and handle photo

If the printout has an unwanted border, try the following solutions:

•

• Open the

Troubleshooting

• Verify that no problem exists with the source image. For example, if you are printing

• Verify that the software application you are using supports borderless printing.

90 Troubleshooting

Align the print cartridges.

Printer Properties dialog box, click the Features tab, and verify that the

selected paper size matches both the paper size that the photo is formatted for and
the size of the paper that is loaded in the printer.

a scanned image, verify that the image was not crooked when it was scanned.

Print quality is poor

This section contains the following topics:

•

Wrong, inaccurate, or bleeding colors
Ink is not filling the text or graphics completely

•
The printout has a horizontal band of distortion near the bottom of a borderless print

•
Printouts have horizontal streaks or lines

•
Printouts are faded or have dull colors

•
Printouts seem blurry or fuzzy

•
Printouts have vertical streaks

•
Printouts are slanted or skewed

•
Ink streaks on the back of the paper

•
Paper is not picked up from the input tray

•
The text edges are jagged

•

Wrong, inaccurate, or bleeding colors

If your printout has one of the following print quality problems, try the solutions in this
section for help.

• Colors look slightly different than what you expected.
For example, the colors in your graphic or photo look one way on your computer

screen, but print out differently.

• You expected to see one color in the printout, and a completely different color
appeared.
For example, magenta was replaced with cyan in your printout.

• Colors run into each other, or look like they have been smeared on the page. The
edges might have a feathering appearance instead of being sharp and defined.

•

Solution 1: HP recommends using genuine HP print cartridges
Solution 2: Check the paper loaded in the input tray

•
Solution 3: Check the paper type

•
Solution 4: Check to see if the product is in ink-backup mode

•
Solution 5: Check the print settings

•
Solution 6: Clean the print cartridges

•

Solution 1: HP recommends using genuine HP print cartridges

Solution: Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.

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NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink was being used.

If this did not solve the issue, try the next solution.

Solution 2: Check the paper loaded in the input tray

Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too

thick.

• Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo paper, load the paper with the glossy side down.

• If the paper is too close to the print cartridge during printing, the ink might be
smeared. This can happen if the paper is raised, wrinkled, or very thick, such as
a mailing envelope. Make sure the paper lays flat in the input tray and is not
wrinkled.

For more information, see:

•

Print other documents
Store and handle photo paper

•

Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.

If this did not solve the issue, try the next solution.

Solution 3: Check the paper type

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92 Troubleshooting

Solution 4: Check to see if the product is in ink-backup mode

Solution: HP recommends that you use HP Advanced Papers or any other paper

type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.

For more information, see:

Store and handle photo paper

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution: Check to see if the the product is printing in ink-backup mode, with only
one print cartridge installed.

If the product is in ink-backup mode, text and photo quality will differ from those printed
when using all print cartridges.

If you are satisfied with the print quality, continue printing in ink-backup mode. Or,
replace the missing print cartridge.

For more information, see:

•

Ink-backup mode
Replace print cartridges

•

Cause: A print cartridge was missing, and the product was printing in ink-backup
mode.

If this did not solve the issue, try the next solution.

Solution 5: Check the print settings

Solution: Check the print settings.

• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check

to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.

• Check the print quality setting and make sure it matches the type of paper loaded
in the product.

You might need to choose a lower print quality setting, if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Premium Photo Papers, is loaded
in the input tray.

NOTE: On some computer screens, colors might appear differently than they do
when printed on paper. In this case, there is nothing wrong with the product, print
settings, or print cartridges. No further troubleshooting is required.

For more information, see:

Change the print speed or quality

Cause: The print settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 6: Clean the print cartridges

Solution: Print a self-test report to determine if there is a problem with the print

cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.

Cause: The print cartridges need to be cleaned.

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Chapter 11

Ink is not filling the text or graphics completely

Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.

•

Solution 1: Check the print settings
Solution 2: Check the paper type

•
Solution 3: HP recommends using genuine HP print cartridges

•
Solution 4: Check the print cartridges

•
Solution 5: Replace the print cartridge

•

Solution 1: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in

the input tray.

• Check the quality setting. Use a higher quality setting to increase the amount of

ink used for printing.

For more information, see:

•

Select a paper type
Change the print speed or quality

•

Maximum dpi

•

Cause: The paper type or print quality settings were incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Check the paper type

Solution 3: HP recommends using genuine HP print cartridges

Troubleshooting

94 Troubleshooting

Solution: HP recommends that you use HP Advanced Papers or any other paper
type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.

For more information, see:

Store and handle photo paper

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution: Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink was being used.

If this did not solve the issue, try the next solution.

Solution 4: Check the print cartridges

Solution: Print a self-test report to determine if there is a problem with the print

cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.

Check the estimated ink levels in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.

If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.

For more information, see:

•

View estimated ink levels
Print a test page

•

Automatically clean print cartridges

•

Cause: The print cartridges needed to be cleaned or there was insufficient ink.

If this did not solve the issue, try the next solution.

Solution 5: Replace the print cartridge

Solution: Replace the indicated print cartridge. You can also remove the indicated

print cartridge and print using ink-backup mode.

Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.

• If the end of warranty date has been reached, purchase a new print cartridge.

• If the end of warranty date has not been reached, contact HP support. Go to

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Cause: The print cartridge was damaged.

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Chapter 11

The printout has a horizontal band of distortion near the bottom of a borderless print

Try the following solutions if your borderless print has a blurry band or line on the bottom
of it.

NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the print cartridges is not necessary.

• Solution 1: Check the paper type
Solution 2: Check the print quality setting

•
Solution 3: Rotate the image

•

Solution 1: Check the paper type

Solution: HP recommends that you use HP Advanced Papers or any other paper

type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.

For more information, see:

Store and handle photo paper

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 2: Check the print quality setting

Solution 3: Rotate the image

Troubleshooting

96 Troubleshooting

Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.

For more information, see:

•

Change the print speed or quality
Maximum dpi

•

Cause: The print quality setting was set to low.

If this did not solve the issue, try the next solution.

Solution: If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.

Cause: The photo image had light blue, gray, or brown hues that print near the
bottom of the page.

Printouts have horizontal streaks or lines

Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.

•

Solution 1: Make sure the paper is loaded correctly
Solution 2: Check the print quality setting

•
Solution 3: If the print cartridge was dropped, wait for it to recover

•

•

Solution 4: Clean the print cartridge nozzles
Solution 5: Check the print catridges

•
Solution 6: Replace the print cartridge

•

Solution 1: Make sure the paper is loaded correctly

Solution: Make sure the paper is loaded correctly.

For more information, see:

•

Print documents
Print photos

•

Cause: The paper was not feeding properly or was not loaded correctly.

If this did not solve the issue, try the next solution.

Solution 2: Check the print quality setting

Solution: Check the quality setting. Use a higher quality setting to increase the

amount of ink used for printing.

For more information, see:

•

Change the print speed or quality
Maximum dpi

•

Cause: The print quality setting was set too low.

If this did not solve the issue, try the next solution.

Solution 3: If the print cartridge was dropped, wait for it to recover

Solution: Allow half an hour for the print cartridge to recover.

Cause: A print cartridge was jarred or handled roughly during installation.

If this did not solve the issue, try the next solution.

Solution 4: Clean the print cartridge nozzles

Solution: Check the print cartridges. If it looks as though there are fibers or dust

around the ink nozzles, clean the ink nozzle area of the print cartridge.

For more information, see:

Manually clean print cartridges

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Chapter 11

Cause: The print cartridge nozzles needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 5: Check the print catridges

Solution: Print a self-test report to determine if there is a problem with the print

cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.

Check the estimated ink levels in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.

If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.

For more information, see:

•

View estimated ink levels
Print a test page

•

Automatically clean print cartridges

•

Cause: The print cartridges needed to be cleaned or there was insufficient ink.

If this did not solve the issue, try the next solution.

Solution 6: Replace the print cartridge

Troubleshooting

98 Troubleshooting

Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.

Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.

• If the end of warranty date has been reached, purchase a new print cartridge.

• If the end of warranty date has not been reached, contact HP support. Go to

www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Cause: The print cartridge was damaged.