HP Photosmart D7200 series
基础知识手册
Basics Guide
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HP Photosmart D7200 series
基础知识手册
简体中文
目录
1
简体中文
2
3
4
HP Photosmart 概述
HP Photosmart 总览....................................................................................................5
控制面板功能...............................................................................................................6
查找更多信息...............................................................................................................6
网络设置
有线网络所需组件........................................................................................................8
将 HP Photosmart 连接到网络.....................................................................................9
安装软件进行网络连接...............................................................................................10
连接到网络上的其他计算机.......................................................................................10
将 HP Photosmart 从 USB 连接更改为网络连接.......................................................10
管理网络设置.............................................................................................................11
使用 HP Photosmart 的功能
放入纸张....................................................................................................................13
避免卡纸....................................................................................................................15
查看、选择和打印照片...............................................................................................15
检查预计的墨水量......................................................................................................17
更换墨盒....................................................................................................................17
疑难排解和支持
卸载并重新安装软件..................................................................................................20
硬件安装问题疑难排解...............................................................................................20
网络疑难排解.............................................................................................................22
清除卡纸....................................................................................................................24
有关墨盒和打印头的信息...........................................................................................26
支持程序....................................................................................................................26
5
技术信息
系统要求....................................................................................................................27
产品技术规格.............................................................................................................27
墨盒产能....................................................................................................................27
规范声明....................................................................................................................27
保修...........................................................................................................................28
4 HP Photosmart D7200 series
1
HP Photosmart 概述
使用 HP Photosmart 可方便快速地完成从存储卡或存储设备打印照片这样的任
务。您可以从控制面板直接访问许多 HP Photosmart 的功能，而不必打开计算
机。
注意 本手册介绍了基本操作和疑难排解，并提供了有关联系 HP 支持中心和
订购耗材的信息。
屏幕帮助详细介绍了完整的特性和功能，包括如何使用 HP Photosmart 随附
的 HP Photosmart 软件。
HP Photosmart 总览
简体中文
标签 说明
1
2
3
4
5
6
7
8
9
10
11
12
13
开／关机按钮
墨盒门
彩色图形显示屏（也称显示屏）
控制面板
存储卡插槽和“照片”灯
正面 USB 端口
照片纸盒
主进纸盒（也称进纸盒）
纸盒延长板（也称延长板）
出纸盒
电源接口
Ethernet 端口
背面 USB 端口
*
HP Photosmart 概述
5
第 1 章
（续）
标签 说明
*
控制面板功能
以下图示和相关表格提供了 HP Photosmart 控制面板功能的快速参考。
简体中文
14
只用于 HP 提供的电源适配器
后盖
Ethernet
标签 名称和描述
1
2
3
4
5
彩色图形显示屏（也称为显示屏）：查看菜单、照片和消息。可将触摸屏调整到不同位置。这使
用户可以更改显示屏角度，以适应不同的设备放置位置及照明条件。
打印照片：您可以从“查看”、“打印”或“创建”菜单访问照片，根据不同的情况，打印照片
按钮会显示“打印预览”屏幕或者打印任何选中的照片。如果未选中任何照片，系统会询问您是
否要打印存储卡或存储设备中的所有照片。
警示灯：表示出现了问题。有关详细信息，请参阅显示屏。
取消：停止当前操作、退出菜单或退出设置。
红眼消除：打开或关闭红眼消除功能。默认情况下，此功能为关闭状态。当此功能为打开状态
时， HP Photosmart 将自动消除当前显示屏中所显示照片的红眼。
查找更多信息
在很多印刷和屏幕资源中都提供了 HP Photosmart 的安装和使用信息。
6 HP Photosmart D7200 series
•
安装手册
《安装手册》提供了 HP Photosmart 和软件的安装说明。请务必依次执行
《安装手册》中的步骤。
如果在安装过程中遇到问题，请参阅《安装手册》最后一节中的“疑难排
解”，或者参阅本手册中的位于第 20 页的“
•
屏幕帮助
疑难排解和支持”。
屏幕帮助详细介绍了此《基础知识手册》中没有描述的 HP Photosmart 的功
能，包括那些只有使用与 HP Photosmart 一起安装的软件才可用的功能。
•
www.hp.com/support
如果能够访问 Internet，则可从 HP 网站获得帮助和支持信息。该网站提供技
术支持、驱动程序、耗材和订购信息。
简体中文
查找更多信息
7
2
简体中文
网络设置
本节介绍如何使用以太网电缆将 HP Photosmart 连接到以太网路由器、交换机
或集线器，以及如何安装 HP Photosmart 软件来进行网络连接。这称作有线或
以太网网络。
要在有线网络上设置 HP Photosmart，需要执
行下列操作：
首先，收集所有所需材料。 位于第 8 页的“有线网络所需组件”
下一步，连接到有线网络。 位于第 9 页的“将 HP Photosmart 连接到网
最后，安装软件。 位于第 10 页的“安装软件进行网络连接”
有线网络所需组件
将 HP Photosmart 连接到网络之前，确保具有所有必需的材料。
一个包括路由器、交换机或具有以太网端口的集线器的功能完好的以太网。
❑
CAT-5 以太网电缆。
❑
虽然标准的以太网电缆看起来与标准的电话电缆相似，但它们是不可互换
的。每种电缆中的导线数目不同，并且每种电缆的接头也不同。以太网电缆
请参阅本节：
络”
8 HP Photosmart D7200 series
的接头（也称作 RJ-45 接头）较宽且较厚，其末端总是有 8 个触点。电话接
头有 2 到 6 个触点。
带有以太网连接的台式计算机或膝上型电脑。
❑
注意 HP Photosmart 同时支持 10 Mbps 和 100 Mbps 的以太网。如果
您正购买或已经购买网络接口卡 (NIC)，请确保它能够以任一速度工作。
将 HP Photosmart 连接到网络
要将 HP Photosmart 连接到网络，可使用设备背面的以太网端口。
将 HP Photosmart 连接到网络
1. 拔掉 HP Photosmart 后面的黄色插头。
2. 将 Ethernet 电缆连接到 HP Photosmart 背面的“Ethernet”端口。
3. 将 Ethernet 电缆的另一端连接到 Ethernet 路由器、交换机或无线路由器的可
用端口上。
简体中文
4. 在将 HP Photosmart 连接到网络之后，按照位于第 10 页的“安装软件进
行网络连接”中的描述安装软件。
将 HP Photosmart 连接到网络
9
第 2 章
安装软件进行网络连接
要在连接到网络的计算机上安装 HP Photosmart 软件，请参阅本节。安装该软
件前，请确保已经将 HP Photosmart 连接到网络上。
注意 如果所配置的计算机连接到了许多网络驱动器上，则请确保在安装软件
之前，已将计算机连接到这些驱动器上。否则， HP Photosmart 安装软件可
能尝试使用一个保留的驱动器盘符，这样，您将不能访问计算机上的该网络
简体中文
驱动器。
注意 根据您的操作系统、可用空间量以及计算机的处理器速度，安装时间的
范围可为 20 到 45 分钟。
安装 Windows HP Photosmart 软件
1. 退出正在计算机上运行的所有应用程序，包括所有病毒检测软件。
2. 将 HP Photosmart 随附的 Windows CD 插入计算机的 CD-ROM 驱动器中，
并按照屏幕说明执行操作。
3. 如果显示有关防火墙的对话框，请按照说明执行操作。如果看到防火墙弹出
消息，则必须始终接受或允许弹出消息。
4. 在“连接类型”屏幕上，请选择“通过网络”，然后单击“下一步”。
当安装程序搜索网络上的 HP Photosmart 时，会出现“搜索”屏幕。
5. 在“找到打印机”屏幕上，确认打印机的描述是正确的。
如果在网络上找到多台打印机，则会出现“找到多台打印机”屏幕。选择您
要连接的 HP Photosmart。
6. 请按照提示安装软件。
完成软件安装后，就可以使用 HP Photosmart。
7. 如果在计算机上禁用了任何病毒检测软件，请确保重新启用。
8. 要测试网络连接，请转至您的计算机，并打印 HP Photosmart 的自检报告。
连接到网络上的其他计算机
可以在网络上共享 HP Photosmart，这样更多的计算机就可以使用它。如果
HP Photosmart 已连接到网络上的某台计算机，则必须为其他每台计算机都安
装 HP Photosmart 软件。安装期间，该软件将在网络上为每台计算机搜索
HP Photosmart。一旦在网络上安装了 HP Photosmart，则在添加其他计算机时
便无需再次对其进行配置。
将 HP Photosmart 从 USB 连接更改为网络连接
如果最初安装 HP Photosmart 时使用了 USB 连接，则以后可以更改为以太网网
络连接。如果已经知道如何连接到网络，则可以使用下面的常规方法进行更改。
将 USB 连接更改为有线（以太网）连接
1. 拔掉 HP Photosmart 背面的 USB 电缆。
2. 将以太网电缆从 HP Photosmart 背面的以太网端口连接到路由器或交换机上
的可用以太网端口。
10 HP Photosmart D7200 series
3. 安装用于网络连接的软件，选择“添加设备”，然后选择“通过网络”。
4. 安装结束后，打开“控制面板”中的“打印机和传真”（或“打印机”），
然后从以前的 USB 安装中删除打印机。
有关将 HP Photosmart 连接到网络的更多详细说明，请参阅：
位于第 8 页的“
网络设置”
管理网络设置
可以通过 HP Photosmart 控制面板来管理 HP Photosmart 的网络设置。可以使
用嵌入式 Web 服务器进行其他高级设置，该服务器是一个可使用 HP Photosmart
的现有网络连接通过 Web 浏览器来访问的配置和状态工具。
从控制面板更改基本网络设置
可以从控制面板执行各种网络管理任务，如打印网络设置和恢复网络默认设置。
查看和打印网络设置
可以在 HP Photosmart 控制面板上显示网络设置摘要，也可以打印更详细的配
置页。网络配置页列出了所有重要的网络设置，如 IP 地址、链接速度、DNS
和 mDNS。
1. 点击显示屏上的“设置”。
2. 点击“网络”。
注意 如果屏幕上没有显示您需要的菜单选项，请点击 或 滚动浏览
所有菜单选项。
简体中文
3. 点击“查看网络设置菜单”。
4. 执行下列操作之一：
•
要显示有线网络设置，请点击“显示有线摘要”。
•
要打印网络配置页，请点击“打印网络配置页”。
恢复网络默认设置
可以重置购买 HP Photosmart 时的厂商网络设置。
1. 点击显示屏上的“设置”。
2. 点击“网络”。
注意 如果屏幕上没有显示您需要的菜单选项，请点击 或 滚动浏览
所有菜单选项。
3. 点击“恢复网络默认设置”。
4. 点击“是”或“否”。
从控制面板设置更改高级网络设置
高级网络设置是为了给您提供方便而设。然而，除非您是高级用户，否则请勿更
改任何设置。
管理网络设置
11
简体中文
第 2 章
更改 IP 设置
默认的 IP 设置为“自动”，该选项自动设定 IP 设置。但是，如果您是高级用
户，则可能需要手动更改 IP 地址、子网掩码或默认网关。要查看 HP Photosmart
的 IP 地址和子网掩码，可从 HP Photosmart 打印网络配置页。
注意 手动输入 IP 设置时，您必须已经连接到活动网络上，否则当您从菜单
中退出后该设置将不再存在。
小心 手动分配 IP 地址时要十分慎重。如果在安装过程中输入无效的 IP 地
址，则无法将网络组件连接到 HP Photosmart。
1. 点击显示屏上的“设置”。
2. 点击“网络”。
注意 如果屏幕上没有显示您需要的菜单选项，请点击 或 滚动浏览
所有菜单选项。
3. 点击“高级设置”。
4. 点击 “IP 设置”。
5. 点击“手册”。
6. 点击以下 IP 设置之一。
•
“IP 地址”
•
“子网掩码”
•
“默认网关”
软键盘将出现在显示屏上。
7. 通过软键盘输入您的 IP 设置。
12 HP Photosmart D7200 series
3
使用 HP Photosmart 的功能
本章包括有关如何使用 HP Photosmart 进行基本操作的信息。此外，还介绍有
关如何放入纸张、查看、选择和打印照片以及更换墨盒的说明。
放入纸张
本节介绍了在 HP Photosmart 中放入不同类型和尺寸的打印用纸的方法。
放入标准纸
提示 为了防止纸张撕裂、起皱、卷曲或弯曲，应将所有纸张平放在密封袋中
保存。如果纸张存放不当，剧烈的温度和湿度变化可能会导致纸张卷曲，从
而无法在 HP Photosmart 上正常使用。
可以在 HP Photosmart 的主进纸盒中放入多种类型的 Letter 或 A4 纸。
放入全尺寸的纸张
1. 拉出主进纸盒，然后将纸张宽度和纸张长度导板滑到最外侧。
2. 将一摞纸在平面上墩齐，然后检查以下事项：
•
确保纸张无裂缝、无尘、无褶皱、无卷曲或折边。
•
确保这摞纸中所有纸张的尺寸和类型都相同。
3. 将这摞纸短边朝前、打印面朝下放到主进纸盒中。将纸张向前推，直到不能
移动时为止。
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使用 HP Photosmart 的功能
13
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第 3 章
小心 确保将纸张放入主进纸盒中时 HP Photosmart 处于没有工作的闲置
状态。如果 HP Photosmart 正在处理墨盒或忙于其他任务，纸张会在还
没有准备就绪的设备内部停止。可以将纸张尽量往前推，使得
HP Photosmart 退出白纸。
提示 如果用的是信头纸，请先插入纸张顶端并将打印面朝下。有关放入
全尺寸的纸张和信头纸的详细帮助，请参阅主进纸盒底座上的图示。
4. 向内滑动纸张宽度和纸张长度导板，直到它们停靠在纸张边缘处。
不要在主进纸盒中放入过多的信封；确保纸可以装在主进纸盒中，并且高度
不超过纸张宽度导板的顶部。
5. 将主进纸盒推回到 HP Photosmart 中。
6. 将出纸盒延长板完全拉出。
注意 在使用 legal 大小的纸张时，请关闭纸盒延长板。
放入 10 x 15 厘米（4 x 6 英寸）照片纸
可以将尺寸最大为 10 x 15 厘米 的照片纸放入 HP Photosmart 的照片纸盒中。
为了获得最佳效果，请使用 10 x 15 厘米 HP 超高级照片纸或 HP 高级照片纸。
在照片纸盒中放入 10 x 15 厘米照片纸
1. 抬起出纸盒，然后拉出照片纸盒。
14 HP Photosmart D7200 series
2. 将这摞照片纸短边朝前、打印面朝下放到照片纸盒中。向前推照片纸，直到
3. 将纸张长度导板和纸张宽度导板朝着照片纸垛的方向向内滑动，直到无法滑
4. 推入照片纸盒，并放下出纸盒。
避免卡纸
遵循以下操作规范可避免卡纸。
•
•
•
•
•
•
•
不能移动时为止。
如果使用的照片纸上有孔，在放入照片纸时，应将有孔的一边朝外。
动为止。
不要在照片纸盒中放入过多的照片纸；确保照片纸可以装在照片纸盒中，并
且高度不超过纸张宽度导板顶部。
经常从出纸盒中取出打印好的纸张。
将所有未使用的纸张平放在密封袋中保存，以防纸张卷曲或起皱。
确保纸张平整地放在进纸盒中，且纸张边缘没有卷曲或撕裂。
不要在进纸盒中混用不同类型和尺寸的纸张；进纸盒中的整叠纸张都必须尺
寸、类型完全相同。
调整进纸盒中的纸张宽度导板，使其紧贴所有纸张。确保纸张宽度导板没有
将进纸盒中的纸压弯。
不要将纸张强行塞入进纸盒。
使用推荐用于 HP Photosmart 的纸张类型。
简体中文
查看、选择和打印照片
可在打印存储卡或存储设备上的照片之前或在打印照片时，查看和选择这些照
片。
避免卡纸
15
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第 3 章
查看、选择和打印照片
1. 将存储卡插入 HP Photosmart 的相应插槽中，或将存储设备连接到正面 USB
端口。
1
xD-Picture 卡
2
CompactFlash (CF) I 型和 II 型
3
Memory Stick、Memory Stick Pro、Memory Stick Select、Memory Stick Magic
Gate、Memory Stick Duo 或 Duo Pro（适配器可选）、Memory Stick Micro
（适配器必需）
4
Secure Digital (SD)、Secure Digital Mini（适配器必需）、Secure Digital High
Capacity (SDHC)、MultiMediaCard (MMC)、MMC Plus、MMC Mobile（RS-
MMC；适配器必需）、TransFlash MicroSD 卡、Secure MultiMedia 卡
将出现 “Photosmart Express” 菜单，且显示屏上显示最新照片。
2. 将最大尺寸为 10 x 15 厘米的照片纸放入照片纸盒或将标准照片纸放入主进
纸盒。
3. 点击“查看”。
将显示“查看照片”屏幕。
4. 点击
或 滚动浏览照片缩略图。
5. 当出现您要查看的照片缩略图时，请点击它。
6. 当显示屏上单独显示该照片时，请再次点击该图像。
将显示“照片选项”屏幕。
7. 点击“打印预览”。
将出现“打印预览”屏幕，显示照片打印后的效果。
如果您还要选择查看和打印其他照片，请点击“添加更多”并重复步骤
4 - 6。
16 HP Photosmart D7200 series
8. （可选）如果您要检查和／或修改任何打印设置，请点击“设置”。
9. 要打印照片，请点击“打印”或按控制面板上的打印照片按钮。
打印状态屏幕将显示要打印的页数和估计的完成时间。
检查预计的墨水量
您可以方便地查看墨水量，以确定多长时间后需要更换墨盒。通过查看墨水量，
可以大致了解墨盒内的剩余墨水量。
注意 HP Photosmart 只能检测原厂 HP 墨水的墨水量。重新灌注或已经在
其他设备中使用过的墨盒的墨水量可能无法准确判断。
从控制面板检查墨水量
1. 点击显示屏上的“设置”。
2. 点击“工具”。
3. 点击“显示墨水量”。
HP Photosmart 将显示一个计量图，说明所有已装入墨盒的估计墨水量。
简体中文
更换墨盒
当需要更换墨盒时，请根据这些说明操作。
如果您还没有 HP Photosmart 的更换墨盒，请单击计算机上的“购买 HP 耗
材”图标进行订购。在运行 Windows 操作系统的计算机中，该图标位于“开
始”菜单中的“HP”文件夹下。
有关详细信息，请参阅
更换墨盒
1. 确保 HP Photosmart 已经打开。
2. 从设备正前方抬起并打开墨盒盖，直到盒盖锁定到位。
注意 如果第一次为 HP Photosmart 装墨盒，请一定要使用随设备附送的墨
盒。这些墨盒中的墨水是特殊配制的，要在首次安装时与打印头装置中的墨
水混合。
www.hp.com/buy/supplies。
检查预计的墨水量
17
简体中文
第 3 章
3. 挤压要更换的墨盒下方的插销底部，然后抬起插销。
如果要更换黑色墨盒，则抬起最左侧的卡销。
如果要更换五个彩色墨盒中的一个，如黄色、浅青色（蓝色）、青色、浅洋
红（粉色）或洋红，请提起中间区域内对应的卡销。
1
对应黑色墨盒的墨盒卡销
2
对应彩色墨盒的墨盒卡销
4. 将墨盒朝外拉，使其脱离墨盒槽以将其卸下。
5. 从包装中取出新墨盒，使用手柄将墨盒推入空的墨盒槽中。
将墨盒的颜色和样式与墨盒托架上的颜色和样式相匹配。
18 HP Photosmart D7200 series
6. 合上插销，确保其牢固地卡住。
7. 对于每个要更换的墨盒，重复步骤 3 到 6。
8. 关闭墨盒盖。
简体中文
更换墨盒
19
4
简体中文
疑难排解和支持
本章包含有关 HP Photosmart 的疑难排解信息。另外，还提供了有关安装和配置问题的
特定信息和一些有关操作的主题。有关疑难排解的详细信息，请参阅软件随附的屏幕帮
助。
如果在将 HP Photosmart 软件安装到计算机之前已将 HP Photosmart 通过 USB 电缆连
接到计算机，则会产生许多问题。如果您在软件安装屏幕提示您进行连接前就已将
HP Photosmart 连接到计算机上，则必须按以下步骤操作：
有关常见安装问题的疑难排解信息
1. 从计算机上拔下 USB 电缆。
2. 卸载软件（如果已安装软件）。
3. 重新启动计算机。
4. 关闭 HP Photosmart，等待一分钟后再重新打开。
5. 重新安装 HP Photosmart 软件。
小心 在软件安装屏幕提示您连接 USB 电缆之前，不要将电缆连接到计算机上。
有关支持联系信息，请参阅本手册封底内页。
卸载并重新安装软件
如果安装不完全，或者在软件安装屏幕出现提示之前就将 USB 电缆连接到了计算机，则
可能需要卸载然后重新安装软件。不要只是简单地从计算机中删除 HP Photosmart 应用
程序文件。一定要使用安装 HP Photosmart 随附软件时提供的卸载工具进行正确卸载。
从 Windows 计算机上卸载然后重新安装
1. 在 Windows 任务栏上，依次单击“开始”、“设置”、“控制面板”（或直接单
击“控制面板”）。
2. 双击“添加／删除程序”（或单击“卸载程序”）。
3. 选择“HP Photosmart 驱动程序软件”，然后单击“更改／删除”。
按屏幕说明操作。
4. 断开 HP Photosmart 和计算机的连接。
5. 重新启动计算机。
注意 重新启动计算机前，一定要断开 HP Photosmart 的连接。重新安装完软件
后，才能将 HP Photosmart 连接到计算机上。
6. 将 HP Photosmart CD-ROM 插入计算机的 CD-ROM 驱动器，然后启动 Setup 程序。
7. 按屏幕说明和 HP Photosmart 随附的《安装手册》中提供的说明进行操作。
硬件安装问题疑难排解
使用本节来解决在安装 HP Photosmart 的硬件时可能会出现的问题。
HP Photosmart 无法启动
原因: HP Photosmart 没有正确连接到电源上。
解决方法
•
确保电源线牢固地连接到 HP Photosmart 和电源适配器上。将电源线插到电源插
座、电涌保护器或接线板上。
20 HP Photosmart D7200 series
1
电源接头
2
电源线和适配器
3
电源插座
•
如果使用接线板，则请确保接线板的开关已打开。或者，试着将 HP Photosmart
的电源线直接插到电源插座上。
•
测试电源插座，确保其工作正常。插上一台可正常工作的设备，看设备是否有
电。如果没电，则电源插座可能有问题。
•
如果将 HP Photosmart 插入到开关插座中，则请确保开关插座的开关已打开。如
果将开关转到打开，仍然未工作，则可能是电源插座出了问题。
原因: 您按开／关机按钮的速度太快了。
解决方法: 如果将开／关机按钮按得太快， HP Photosmart 可能会没有响应。按下
开／关机按钮一次。开启 HP Photosmart 可能需要几分钟。如果此时再次按开／关机
按钮，可能会将设备关闭。
小心 如果仍然无法打开 HP Photosmart，可能是因为出现机械故障。请从电源
插座中拔出 HP Photosmart 电源线并联系 HP：
www.hp.com/support。如出现提
示，请选择您所在国家／地区，然后单击“联系 HP”，以了解如何致电技术支
持。
连接了 USB 电缆，但是无法从计算机使用 HP Photosmart
原因: 安装软件前连接 USB 电缆。在看到提示之前就插入 USB 电缆会导致错误。
解决方法: 连接 USB 电缆之前，必须首先安装 HP Photosmart 随附的软件。在安装
过程中，除非屏幕说明提示您插入 USB 电缆，否则请不要将其插入。
安装完软件之后，使用 USB 电缆将计算机连接到 HP Photosmart 就水到渠成了。只
需将 USB 电缆的一端插入到计算机的背面，将另一端插入到 HP Photosmart 的背
面。可以连接到计算机背面的任何一个 USB 端口中。
简体中文
硬件安装问题疑难排解
21
简体中文
第 4 章
有关安装软件及连接 USB 电缆的详细信息，请参阅 HP Photosmart 随附的《安装手
册》。
HP Photosmart 不打印
原因: HP Photosmart 和计算机不能互相通信。
解决方法: 检查 HP Photosmart 和计算机之间的连接。
原因: 一个或多个墨盒可能存在问题。
解决方法: 检查墨盒安装是否正确以及其中是否有墨水。
原因: HP Photosmart 可能没打开。
解决方法: 查看 HP Photosmart 上的显示屏。如果显示屏上没有显示，并且开／关
机按钮不亮，则说明 HP Photosmart 还没有启动。请确保电源线已牢固地连接到
HP Photosmart 上并且已插入电源插座中。按开／关机按钮启动 HP Photosmart。
原因: HP Photosmart 可能缺纸。
解决方法: 在进纸盒中放入纸张。
网络疑难排解
本节介绍了设置有线网络时可能遇到的问题。
计算机没有检测到 HP Photosmart
原因: 电缆连接不正确。
解决方法: 检查以下电缆，确保其连接正确。
•
•
•
原因: 计算机上的局域网卡（LAN 卡）安装不正确。
HP Photosmart 和集线器或路由器之间的电缆
集线器或路由器和计算机之间的电缆
从调制解调器或 HP Photosmart 的 Internet 连接处引入或引出的电缆（如果有）
22 HP Photosmart D7200 series
解决方法: 确保局域网 (LAN) 卡安装正确。
检查局域网卡（Windows 2000 和 XP）
1. 右键单击“我的电脑”。
2. 在“系统特性”对话框中，单击“硬件”选项卡。
3. 单击“设备管理器”。
4. 确保在“网卡”下面列出了您的网卡。
5. 参阅随网卡提供的文档。
检查局域网卡 (Windows Vista)
1. 在 Windows 任务栏中，依次单击“开始”、“计算机”和“属性”。
2. 单击“设备管理器”。
3. 确保在“网卡”下面列出了您的网卡。
4. 参阅随网卡提供的文档。
原因: 连接不上网络。
解决方法: 检查是否能正常连接网络。
查看是否能正常连接网络
▲ 检查 HP Photosmart 后面的 RJ-45 以太网插孔顶部和底部的两个以太网指示灯。
灯指示如下信息：
a. 顶部灯：如果灯是墨绿色，则表示设备已经正确连接到网络上，并且已建立了
通信。如果顶部灯不亮，则表示没有网络连接。
b. 底部灯：当设备通过网络发送或接收数据时，黄色灯会闪烁。
建立一个活动的网络连接
1. 检查 HP Photosmart 和网关、路由器或集线器之间的电缆连接，确保连接正常。
2. 如果连接安全，请按下控制面板上的开／关机按钮将 HP Photosmart 关闭。然后
关闭路由器或集线器的电源。接下来先打开路由器或集线器，然后按下开／关机
按钮将 HP Photosmart 打开。
简体中文
原因: 之前可以将 HP Photosmart 连接到网络，但现在无法连接到网络。
解决方法: 关闭 HP Photosmart、计算机和路由器。等待 30 秒钟。先打开路由器，
然后打开 HP Photosmart 和计算机。
原因: HP Photosmart 和计算机未连接到同一网络。
解决方法: 尝试访问 HP Photosmart 上的嵌入式 Web 服务器。要查找 IP 地址，请
打印网络配置页。
安装过程中出现“未找到打印机”屏幕
原因: HP Photosmart 没有开启。
解决方法: 打开 HP Photosmart。
原因: 连接不上网络。
网络疑难排解
23
第 4 章
解决方法: 确保能正常连接网络。
确保能正常连接网络
1. 如果连接正常，请关闭 HP Photosmart，然后再打开。按控制面板上的开／关机
按钮关闭 HP Photosmart，然后再按该按钮，重新启动设备。另外，请关闭路由
器或集线器的电源，然后再打开。
2. 检查 HP Photosmart 和网关、路由器或集线器之间的电缆连接，确保连接正常。
3. 确保 HP Photosmart 通过 CAT-5 以太网电缆连接到网络上。
简体中文
清除卡纸
原因: 电缆连接不正确。
解决方法: 检查以下电缆，确保其连接正确。
•
HP Photosmart 和集线器或路由器之间的电缆
•
集线器或路由器和计算机之间的电缆
•
从调制解调器或 HP Photosmart 的 Internet 连接处引入或引出的电缆（如果有）
原因: 防火墙、防病毒软件或反间谍应用程序正在阻止 HP Photosmart 访问计算机。
解决方法: 卸载 HP Photosmart 软件，然后重新启动计算机。临时禁用防病毒软件
或反间谍应用程序，然后重新安装 HP Photosmart 软件。可以在安装完成后重新启用
防病毒软件或反间谍应用程序。如果看到防火墙弹出消息，则必须始终接受或允许弹
出消息。
如果该屏幕仍然出现，则请尝试卸载 HP Photosmart 软件，重新启动计算机，并在重
新安装 HP Photosmart 软件之前临时禁用防火墙。安装完成后，可重新启用防火墙应
用程序。如果仍然看到防火墙弹出消息，则必须始终接受或允许弹出消息。
有关信息详细，请参阅防火墙软件随附的文档。
原因: 虚拟专用网络 (VPN) 正在阻止 HP Photosmart 访问计算机。
解决方法: 尝试在继续安装前临时禁用 VPN。
注意 在 VPN 会话期间 HP Photosmart 不可访问。但是，打印作业保存在打印队
列中。退出 VPN 会话时，打印队列中的打印作业将被打印。
如果 HP Photosmart 卡纸，请首先检查后盖。如果后面的滚筒没有卡纸，请检查顶盖。
从后盖清除卡纸
1. 关闭 HP Photosmart。
2. 按后盖上的插销以打开检修门。从 HP Photosmart 上向外拉，卸下检修门。
小心 试图从 HP Photosmart 的前面清除卡纸可能会损坏打印机的机械结构。请
始终从后盖进入和清理卡住的纸张。
24 HP Photosmart D7200 series
3. 慢慢地将纸从滚筒里拉出来。
小心 如果纸张在从滚筒里取出时破损，请检查滚筒和齿轮，看是否还有破碎的纸
片留在设备里。如果没有从 HP Photosmart 中取出所有纸片，则会发生更多的卡
纸情况。
4. 重新装上后盖。慢慢地向前推检修门，直到其卡在相应位置。
5. 打开 HP Photosmart，然后点击“确定”继续当前的作业。
从顶盖清除卡纸
1. 关闭 HP Photosmart。
2. 打开墨盒门。
3. 掀开位于墨盒和打印头组件后方的顶盖。
简体中文
清除卡纸
25
第 4 章
4. 轻轻地将纸张拉出滚筒。
小心 如果纸张在从滚筒里取出时破损，请检查滚筒和齿轮，看是否还有破碎的纸
片留在设备里。如果没有从 HP Photosmart 中取出所有纸片，则会发生更多的卡
纸情况。
5. 合上顶盖。
6. 关闭墨盒门。
简体中文
7. 打开 HP Photosmart，然后点击 “确定”，继续当前作业。
有关墨盒和打印头的信息
下面的提示可以帮助您维护 HP 墨盒，确保稳定的打印质量。
•
请查看打印在墨盒包装上的截止安装日期，安装墨盒的时间应不晚于该日期。
•
将所有墨盒保存在原包装中，直到需要时再拿出来使用。
•
按设备上的开／关机按钮关闭 HP Photosmart。不要通过关闭电源插线板或拔掉
HP Photosmart 的电源线来关闭设备。如果关闭 HP Photosmart 时操作不当，则打印
头不会返回到正确位置。
•
将墨盒保存在温度为 15.6°- 26.6°C 或 60°- 78°F 的房间内。
•
HP 建议在有可供安装的更换墨盒之前，请勿将墨盒从 HP Photosmart 中取出来。
如果您要传送 HP Photosmart，请确保通过按开／关机按钮正确关闭电源来关闭设
备。此外，还应确保墨盒已安装。执行这些操作可防止墨水从打印头组件中漏出来。
•
当发现打印质量明显下降时，请清洁打印头。
•
不要进行不必要的打印头清洁。这会浪费墨水并且缩短墨盒的使用寿命。
•
小心处理墨盒。安装期间，投掷、震动或草率处理墨盒可能会导致出现暂时打印问
题。
支持程序
如果遇到问题，请执行以下步骤：
1. 查阅 HP Photosmart 随附的文档。
2. 访问 HP 的在线支持网站：
支持。在这里可以迅速获取最新设备信息和专家帮助，其包含以下功能：
•
快速访问有资质的在线支持专家
•
为您的 HP Photosmart 提供软件和驱动程序更新
•
为常见问题提供有价值的 HP Photosmart 和故障排除信息
•
注册 HP Photosmart 后可以获取主动设备更新、支持提醒以及 HP 新闻简报
3. 联系惠普支持。支持选项和可用性因设备、国家／地区和语言的不同而有所不同。
有关支持的电话号码列表，请参阅本手册封底内页的内容。
26 HP Photosmart D7200 series
www.hp.com/support。所有 HP 用户均可获取 HP 在线
5
技术信息
本节提供了有关 HP Photosmart 的技术规格和国际规范信息。
系统要求
软件系统要求见自述文件。
产品技术规格
有关产品技术规格的信息，请访问 HP 网站： www.hp.com/support。
纸张规格
•
主进纸盒容量：普通纸：最多 100 张（20 磅/75 gsm 纸张）
•
出纸盒容量：普通纸：最多 50 张（20 磅/75 gsm 纸张）
•
照片纸盒容量：照片纸：最多 20 张
注意 有关支持的介质尺寸的完整列表，请参阅打印机软件。
物理规格
•
高：17.2 厘米
•
宽：46 厘米
•
厚：38.7 厘米
•
重量：7.8 千克（安装耗材后）
电源规格
•
能耗：最大 25W（打印时平均功率）
•
输入电压：AC 100 至 240 V ~ 1300 mA 50‐60 Hz
•
输出电压：DC +32 V===1560 mA
简体中文
墨盒产能
规范声明
注意 只使用 HP 提供的电源适配器。
环境规格
•
推荐的工作温度范围：15º 至 32ºC（59º 至 90ºF）
•
允许的工作温度范围：5º 至 35ºC（41º 至 95ºF）
•
湿度：15% 至 80% RH，无冷凝
•
不工作（存储）时的温度范围：‐20º 至 60º C（‐4º 至 140º F）
•
在强电磁场区域， HP Photosmart 的打印效果可能会有轻微失真
•
HP 建议使用长度不超过 3 米（10 英尺）的 USB 电缆，以便将因潜在电磁场的存在
而造成的注入噪声降至最低
墨盒中的墨水以多种不同方式使用于打印过程，这些使用方式包括用来让设备和墨盒准备
就绪的初始化过程，还包括用于确保打印喷头清洁和墨水顺利流动的打印头维护过程。此
外，当墨盒用完后，墨盒中还会残留一些墨水。有关更多信息，请参见
inkusage。
有关估计的墨盒产能的更多信息，请访问：
HP Photosmart 符合您所在国家／地区规范机构对产品的要求。有关规范声明的完整列
表，请参阅屏幕帮助。
www.hp.com/pageyield。
www.hp.com/go/
技术信息
27
简体中文
第 5 章
标准型号
为了便于识别，为产品指定了一个“标准型号”。本产品的标准型号为 SDGOB-0710。
不要将此标准型号与产品的市场名称（如 HP Photosmart D7200 series 等）或产品编号
（如 CC975A 等）相混淆。
保修
28 HP Photosmart D7200 series
HP Photosmart D7200 series
Basics Guide
English
Contents
1 HP Photosmart overview
The HP Photosmart at a glance.................................................................................................3
Control panel features................................................................................................................4
Find more information.................................................................................................................5
2Network setup
What you need for a wired network............................................................................................6
Connect the HP Photosmart to the network...............................................................................7
Install the software for a network connection.............................................................................8
Connect to additional computers on a network..........................................................................8
Change the HP Photosmart from a USB connection to a network connection...........................9
Manage your network settings....................................................................................................9
3 Use the HP Photosmart features
Load paper...............................................................................................................................11
Avoid paper jams......................................................................................................................13
View, select, and print photos...................................................................................................13
English
Check the estimated ink levels.................................................................................................15
Replace the ink cartridges........................................................................................................15
4 Troubleshooting and support
Uninstall and reinstall the software...........................................................................................18
Hardware setup troubleshooting...............................................................................................18
Network troubleshooting...........................................................................................................20
Clear paper jams......................................................................................................................22
Information on ink cartridges and the print head......................................................................24
Support process.......................................................................................................................24
5 Technical information
System requirements................................................................................................................25
Product specifications...............................................................................................................25
Ink cartridge yield.....................................................................................................................25
Regulatory notices....................................................................................................................25
Warranty...................................................................................................................................27
2 HP Photosmart D7200 series
1 HP Photosmart overview
Use the HP Photosmart to quickly and easily accomplish tasks such as printing photos
from a memory card or storage device. You can access many HP Photosmart functions
directly from the control panel, without turning on your computer.
NOTE: This guide introduces basic operations and troubleshooting, as well as
provides information for contacting HP support and ordering supplies.
The onscreen Help details the full range of features and functions, including use of
the HP Photosmart software that came with the HP Photosmart.
The HP Photosmart at a glance
English
Label Description
1 On button
2 Ink cartridge door
3 Color graphics display (also referred to as the
4 Control panel
5 Memory card slots and Photo light
6 Front USB port
7 Photo tray
8 Main input tray (also referred to as the input tray)
9 Paper tray extender (also referred to as the tray
10 Output tray
11 Power connection
12 Ethernet port
display)
extender)
*
HP Photosmart overview 3
Chapter 1
(continued)
Label Description
13 Rear USB port
14 Rear door
* Use only with the power adapter supplied by HP.
Control panel features
The following diagram and related table provide a quick reference to the HP Photosmart
control panel features.
English
Ethernet
Label Name and Description
1 Color graphics display (also referred to as the display): View menus, photos, and messages.
2 Print Photos: Depending on whether you access your photos from the View, Print, or Create
3 Attention light: Indicates that a problem occurred. See the display for more information.
4 Cancel: Stops the current operation, exits a menu, or exits settings.
5 Red Eye Removal: Turns the Red Eye Removal feature On or Off. By default, this feature is
The touch screen display can be adjusted to different positions. This enables the user to change
the display angle to accommodate various device placements and lighting conditions.
menu, the Print Photos button will display the Print Preview screen or it will print any selected
photo(s). If no photos are selected, a prompt appears asking if you want to print all the photos
on your card or storage device.
turned off. When the feature is turned on, the HP Photosmart automatically corrects red eye
coloring in the photo currently shown on the display.
4 HP Photosmart D7200 series
Find more information
A variety of resources, both printed and onscreen, provide information about setting up
and using the HP Photosmart.
• Setup Guide
The Setup Guide provides instructions for setting up the HP Photosmart and installing
software. Make sure you follow the steps in the Setup Guide in order.
If you have problems during setup, see Troubleshooting in the last section of the
Setup Guide, or see “
• Onscreen Help
The onscreen Help provides detailed instructions on features of the HP Photosmart
that are not described in this Basics Guide, including features that are only available
using the software you installed with the HP Photosmart.
•
www.hp.com/support
If you have Internet access, you can get help and support from the HP Web site. This
Web site offers technical support, drivers, supplies, and ordering information.
Troubleshooting and support” on page 18 in this guide.
English
Find more information 5
2Network setup
This section describes how to connect the HP Photosmart to a router, switch, or hub using
an Ethernet cable and how to install the HP Photosmart software for a network
connection. This is known as a wired or Ethernet network.
English
To set up the HP Photosmart on a wired
network, you need to do the following:
First, collect all of the required materials. “What you need for a wired network”
Next, connect to a wired network. “Connect the HP Photosmart to the network”
Finally, install the software. “Install the software for a network connection”
What you need for a wired network
Before you connect the HP Photosmart to a network, make sure you have all of the
required materials.
A functional Ethernet network that includes a router, switch, or hub with an Ethernet
❑
port.
CAT-5 Ethernet cable.
❑
See this section:
on page 6
on page 7
on page 8
Although standard Ethernet cables look similar to standard telephone cables, they
are not interchangeable. There is a different number of wires in each one, and each
6 HP Photosmart D7200 series
has a different connector. An Ethernet cable connector (also called an RJ-45
connector) is wider and thicker and always has 8 contacts on the end. A phone
connector has between 2 and 6 contacts.
A desktop computer or laptop with an Ethernet connection.
❑
NOTE: The HP Photosmart supports both 10 Mbps and 100 Mbps Ethernet
networks. If you are purchasing, or have purchased, a network interface card
(NIC), make sure it can operate at either speed.
Connect the HP Photosmart to the network
To connect the HP Photosmart to the network, use the Ethernet port on the back of the
device.
To connect the HP Photosmart to the network
1. Remove the yellow plug from the back of the HP Photosmart.
English
2. Connect the Ethernet cable to the Ethernet port on the back of the HP Photosmart.
3. Connect the other end of the Ethernet cable to an available port on your Ethernet
router, switch, or wireless router.
Connect the HP Photosmart to the network 7
Chapter 2
4. Once you have connected the HP Photosmart to the network, install the software as
described in “
Install the software for a network connection” on page 8.
Install the software for a network connection
Use this section to install the HP Photosmart software on a computer connected to a
network. Before you install the software, make sure you have connected the
HP Photosmart to a network.
NOTE: If your computer is configured to connect to a series of network drives, make
sure that your computer is currently connected to these drives before installing the
software. Otherwise, HP Photosmart installation software might try to use one of the
reserved drive letters, and you will not be able to access that network drive on your
computer.
NOTE: Installation time can range from 20 to 45 minutes depending on your
operating system, the amount of available space, and the processor speed of your
computer.
To install the Windows HP Photosmart software
1. Quit all applications running on your computer, including any virus detection software.
2. Insert the Windows CD that came with the HP Photosmart into the CD-ROM drive on
English
your computer and follow the onscreen instructions.
3. If a dialog box about firewalls appears, follow the instructions. If you see firewall pop-
up messages, you must always accept or allow the pop-up messages.
4. On the Connection Type screen, select Through the network, and then click
Next.
The Searching screen appears as the Setup program searches for the
HP Photosmart on the network.
5. On the Printer Found screen, verify that the printer description is correct.
If more than one printer is found on the network, the Printers Found screen appears.
Select the HP Photosmart you want to connect.
6. Follow the prompts to install the software.
When you have finished installing the software, the HP Photosmart is ready for use.
7. If you disabled any virus detection software on your computer, make sure to enable
it again.
8. To test your network connection, go to your computer and print a self-test report to
the HP Photosmart.
Connect to additional computers on a network
You can share the HP Photosmart on a network so that more computers can use it. If the
HP Photosmart is already connected to a computer on the network, you must install the
HP Photosmart software for each additional computer. During the installation, the
software will discover the HP Photosmart on the network for each of the computers. Once
you have set up the HP Photosmart on the network you will not need to configure it again
when you add additional computers.
8 HP Photosmart D7200 series
Change the HP Photosmart from a USB connection to a network connection
If you first install the HP Photosmart with a USB connection, you can later change to an
Ethernet network connection. If you already understand how to connect to a network, you
can use the general directions below.
To change a USB connection to a wired (Ethernet) connection
1. Unplug the USB connection from the back of the HP Photosmart.
2. Connect an Ethernet cable from the Ethernet port on the back of the HP Photosmart
to an available Ethernet port on the router or switch.
3. Install the software for a network connection, choose Add a Device, and then choose
Through the network.
4. When the installation is complete, open Printers and Faxes (or Printers) in the
Control Panel and delete the printers from the previous USB installation.
For more detailed instructions on connecting the HP Photosmart to a network, see:
“
Network setup” on page 6
Manage your network settings
You can manage network settings for the HP Photosmart through the HP Photosmart
control panel. Additional advanced settings are available in the Embedded Web Server,
a configuration and status tool you access from your Web browser using an existing
network connection to the HP Photosmart.
Change basic network settings from the control panel
You can perform a variety of network management tasks from the control panel, such as
printing the network settings and restoring network defaults.
English
View and print network settings
You can display a summary of the network settings on the HP Photosmart control panel,
or you can print a more detailed configuration page. The network configuration page lists
all of the important network settings such as the IP address, link speed, DNS, and mDNS.
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch View Network Settings Menu.
4. Do one of the following:
• To display wired network settings, touch Display Wired Summary.
• To print the network configuration page, touch Print Network Configuration
Page.
Restore network defaults
You can reset the network settings to what they were when you purchased the
HP Photosmart.
Change the HP Photosmart from a USB connection to a network connection 9
Chapter 2
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Restore Network Defaults.
4. Touch Yes or No.
Change advanced network settings from the control panel settings
The advanced network settings are provided for your convenience. However, unless you
are an advanced user, you should not change any of these settings.
Change IP settings
The default setting for the IP settings is Automatic, which sets the IP settings
automatically. However, if you are an advanced user, you might want to manually change
the IP address, subnet mask, or the default gateway. To see the IP address and subnet
mask of the HP Photosmart, print a network configuration page from the HP Photosmart.
NOTE: When manually entering an IP setting, you must already be connected to an
active network, otherwise the setting will not stay when you exit from the menu.
English
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid
IP address during the installation, your network components will not be able to connect
with the HP Photosmart.
1. Touch Setup on the display.
2. Touch Network.
NOTE: If the menu option you want is not visible on the screen, touch or
to scroll through all the menu options.
3. Touch Advanced Setup.
4. Touch IP Settings.
5. Touch Manual.
6. Touch one of the following IP settings.
• IP Address
• Subnet Mask
• Default Gateway
The visual keyboard appears on the display.
7. Use the visual keyboard to enter your IP settings.
10 HP Photosmart D7200 series
3 Use the HP Photosmart features
This chapter includes information about how to use the HP Photosmart for basic
operations. In addition, it provides instructions about how to load paper, view, select, and
print photos, and replace the ink cartridges.
Load paper
This section describes the procedure for loading different types and sizes of paper into
the HP Photosmart for your printouts.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in
a resealable bag. If the paper is not stored properly, extreme changes in temperature
and humidity might result in curled paper that does not work well in the
HP Photosmart.
Load full-size paper
You can load many types of letter or A4 paper into the main input tray of the
HP Photosmart.
To load full-size paper
1. Pull out the main input tray, and then slide the paper-width and paper-length guides
to their outermost positions.
English
2. Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
• Make sure all the paper in the stack is the same size and type.
3. Insert the stack of paper into the main input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
Use the HP Photosmart features 11
English
Chapter 3
CAUTION: Make sure that the HP Photosmart is idle and silent when you load
paper into the main input tray. If the HP Photosmart is servicing the ink cartridges
or otherwise engaged in a task, the paper stop inside the device might not be in
place. You could push the paper too far forward, causing the HP Photosmart to
eject blank pages.
TIP: If you are using letterhead, insert the top of the page first with the print side
down. For more help on loading full-size paper and letterhead, refer to the diagram
engraved in the base of the main input tray.
4. Slide the paper-width and paper-length guides inward until they stop at the edges of
the paper.
Do not overload the main input tray; make sure the stack of paper fits within the main
input tray and is no higher than the top of the paper-width guide.
5. Push the main input tray back into the HP Photosmart.
6. Pull the output tray extender toward you, as far as it will go.
NOTE: When you use legal-size paper, leave the tray extender closed.
Load 10 x 15 cm (4 x 6 inch) photo paper
You can load up to 10 x 15 cm (4 x 6 inch) photo paper into the photo tray of the
HP Photosmart. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo
Paper or HP Premium Photo Paper.
To load 10 x 15 cm (4 x 6 inch) photo paper in the photo tray
1. Raise the output tray, and then pull out the photo tray.
12 HP Photosmart D7200 series
2. Insert the stack of photo paper into the photo tray with the short edge forward and the
print side down. Slide the stack of photo paper forward until it stops.
If the photo paper you are using has perforated tabs, load the photo paper so that the
tabs are closest to you.
3. Slide the paper-length and paper-width guides inward against the stack of photo
paper until the guides stop.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
4. Push in the photo tray, and then lower the output tray.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
• Do not force paper too far forward in the input tray.
• Use paper types that are recommended for the HP Photosmart.
English
View, select, and print photos
You can view and select photos on your memory card or storage device before or while
printing them.
To view, select, and print photos
1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a
storage device to the front USB port.
Avoid paper jams 13
English
Chapter 3
1 xD-Picture Card
2 CompactFlash (CF) types I and II
3 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,
Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required)
4 Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity
(SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter required),
TransFlash MicroSD Card, or Secure MultiMedia Card
The Photosmart Express menu appears, with the most recent photo shown on the
display.
2. Load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray or full-size photo
paper in the main input tray.
3. Touch View.
The View Photos screen appears.
4. Touch
or to scroll through the thumbnails of your photos.
5. When the thumbnail of the photo you want to view appears, touch it.
6. When the photo appears by itself on the display, touch the image again.
The Photo Options screen appears.
7. Touch Print Preview.
The Print Preview screen appears, showing how your photo will look when printed.
If you want to select additional photos to view and print, touch Add More and repeat
steps 4-6.
8. (Optional) If you want to check and/or modify any of your print settings, touch
Settings.
9. To print the photo(s), touch Print or press the Print Photos button on the control
panel.
A print status screen displays the number of pages to print and the estimated time to
complete.
14 HP Photosmart D7200 series
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace an ink cartridge. The ink supply level shows an estimate of the amount of ink
remaining in the ink cartridges.
NOTE: The HP Photosmart can only detect the ink levels for genuine HP ink. The
ink levels in ink cartridges that are refilled or have been used in other devices might
not register accurately.
To check the ink levels from the control panel
1. Touch Setup on the display.
2. Touch Tools.
3. Touch Display Ink Gauge.
The HP Photosmart displays a gauge that shows the estimated ink levels of all
cartridges installed.
Replace the ink cartridges
Follow these instructions when you need to replace ink cartridges.
NOTE: If you are installing ink cartridges in the HP Photosmart for the first time, be
sure to use only the ink cartridges that came with the device. The ink in these
cartridges is specially formulated to mix with the ink in the print head assembly at firsttime setup.
If you do not already have replacement ink cartridges for the HP Photosmart, you can
order them by clicking the Shop for HP Supplies icon on your computer. On a Windows
computer this is located in the HP folder in the Start menu.
For more information see
To replace the ink cartridges
1. Make sure the HP Photosmart is turned on.
2. Open the ink cartridge door by lifting from the front center of the device, until the door
locks into place.
www.hp.com/buy/supplies.
English
Check the estimated ink levels 15
English
Chapter 3
3. Squeeze the bottom of the latch below the ink cartridge you want to replace, and then
lift the latch.
If you are replacing the black ink cartridge, lift the latch on the far left.
If you are replacing one of the five color ink cartridges, such as yellow, light cyan
(blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center
area.
1 Ink cartridge latch for the black ink cartridge
2 Ink cartridge latches for the color ink cartridges
4. Pull the ink cartridge toward you out of its slot to remove it.
16 HP Photosmart D7200 series
5. Remove the new ink cartridge from its packaging, and then, holding it by the handle,
push the ink cartridge into the empty slot.
Match the color and pattern of the ink cartridge to the color and pattern on the print
carriage.
6. Close the latch and make sure it is secure.
English
7. Repeat steps 3 through 6 for each ink cartridge you are replacing.
8. Close the ink cartridge door.
Replace the ink cartridges 17
4 Troubleshooting and support
This chapter contains troubleshooting information for the HP Photosmart. Specific information is
provided for installation and configuration issues, and some operational topics. For more
troubleshooting information, see the onscreen Help that came with your software.
Many issues are caused when the HP Photosmart is connected to the computer using a USB cable
before the HP Photosmart software is installed on the computer. If you connected the HP Photosmart
to your computer before the software installation screen prompts you to do so, you must follow these
steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP Photosmart, wait one minute then turn it on.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the software
installation screen.
For support contact information, see the inside back cover of this guide.
Uninstall and reinstall the software
English
If your installation is incomplete, or if you connected the USB cable to the computer before prompted
by the software installation screen, you might need to uninstall and then reinstall the software. Do
not simply delete the HP Photosmart application files from your computer. Make sure to remove
them properly using the uninstall utility provided when you installed the software that came with the
HP Photosmart.
To uninstall from a Windows computer and then reinstall
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart Driver Software, and then click Change/Remove.
Follow the onscreen instructions.
4. Disconnect the HP Photosmart from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the HP Photosmart before restarting your
computer. Do not connect the HP Photosmart to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup
program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came
with the HP Photosmart.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the HP Photosmart
hardware.
The HP Photosmart will not turn on
Cause: The HP Photosmart is not properly connected to a power supply.
18 HP Photosmart D7200 series
Solution
• Make sure the power cord is firmly connected to both the HP Photosmart and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1 Power connection
2 Power cord and adapter
3 Power outlet
• If you are using a power strip, make sure the power strip is on. Or, try plugging the
HP Photosmart directly into a power outlet.
• Test the power outlet to make sure it is working. Plug in an appliance that you know works,
and see if the appliance has power. If not, then there might be a problem with the power
outlet.
• If you plugged the HP Photosmart into a switched outlet, make sure the switch is on. If it is
switched to on but still does not work, then there might be a problem with the power outlet.
English
Cause: You pressed the On button too quickly.
Solution: The HP Photosmart might not respond if you press the On button too quickly. Press
the On button once. It might take a few minutes for the HP Photosmart to turn on. If you press
the On button again during this time, you might turn the device off.
CAUTION: If the HP Photosmart still does not turn on, it might have a mechanical failure.
Unplug the HP Photosmart from the power outlet and contact HP. Go to:
www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
I connected the USB cable, but I am having problems using the HP Photosmart with
my computer
Cause: The USB cable was connected before the software was installed. Connecting the USB
cable before prompted can cause errors.
Solution: You must first install the software that came with the HP Photosmart before
connecting the USB cable. During installation, do not plug in the USB cable until prompted by
the onscreen instructions.
Once you have installed the software, connecting your computer to the HP Photosmart with a
USB cable is straightforward. Simply plug one end of the USB cable into the back of your
computer and the other into the back of the HP Photosmart. You can connect to any USB port
on the back of your computer.
Hardware setup troubleshooting 19
Chapter 4
For more information on installing the software and connecting the USB cable, see the Setup
Guide that came with the HP Photosmart.
The HP Photosmart does not print
Cause: The HP Photosmart and computer are not communicating with each other.
Solution: Check the connection between the HP Photosmart and computer.
English
Cause: There might be a problem with one or more of the ink cartridges.
Solution: Check that the ink cartridges are installed properly and have ink.
Cause: The HP Photosmart might not be turned on.
Solution: Look at the display on the HP Photosmart. If the display is blank and the On button
is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to the
HP Photosmart and plugged into a power outlet. Press the On button to turn on the
HP Photosmart.
Cause: The HP Photosmart might be out of paper.
Solution: Load paper in the input tray.
Network troubleshooting
This section addresses problems you might encounter setting up a wired network.
The computer is unable to discover the HP Photosmart
Cause: Cables are not connected properly.
Solution: Check the following cables to ensure they are connected properly.
• Cables between the HP Photosmart and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP Photosmart Internet connection (if applicable)
Cause: Your computer's Local Area Network card (LAN card) is not set up properly.
Solution: Make sure that your LAN card is set up properly.
To check your LAN card (Windows 2000 and XP)
1. Right-click My Computer.
2. In the System Properties dialog box, click the Hardware tab.
3. Click Device Manager.
20 HP Photosmart D7200 series
4. Make sure your card shows up under Network Adapters.
5. Refer to the documentation that came with your card.
To check your LAN card (Windows Vista)
1. On the Windows taskbar, click Start, Computer, and then click Properties.
2. Click Device Manager.
3. Make sure your card shows up under Network Adapters.
4. Refer to the documentation that came with your card.
Cause: You do not have an active network connection.
Solution: Check to see if you have an active network connection.
To see if you have an active network connection
▲ Check the two Ethernet indicator lights on the top and bottom of the RJ-45 Ethernet jack on
the back of the HP Photosmart. The lights indicate the following:
a. Top light: If this light is a solid green, the device is properly connected to the network,
and communications have been established. If the top light is off, there is no network
connection.
b. Bottom light: This yellow light flashes when data is being sent or received by the device
over the network.
To establish an active network connection
1. Check the cable connections from the HP Photosmart to your gateway, router, or hub to
ensure connections are secure.
2. If the connections are secure, press the On button on the control panel to turn the
HP Photosmart off. Then turn off the power on your router or hub. Turn on the router or hub
first, and then press the On button to turn the HP Photosmart on.
Cause: You were able to connect the HP Photosmart to the network previously, but now it will
not connect.
Solution: Turn off the HP Photosmart, the computer, and the router. Wait 30 seconds. Turn
on the router first, and then turn on the HP Photosmart and the computer.
English
Cause: The HP Photosmart and computer are not connected to the same network.
Solution: Try accessing the Embedded Web Server on the HP Photosmart. To find the IP
address, print a network configuration page.
The Printer not Found screen appears during installation
Cause: The HP Photosmart is not turned on.
Solution: Turn on the HP Photosmart.
Cause: You do not have an active network connection.
Solution: Make sure you have an active network connection.
To make sure your network connection is active
1. If the connections are secure, turn off the power on the HP Photosmart, and then turn it on
again. Press the On button on the control panel to turn the HP Photosmart off, and press it
again to turn the device on. Also, turn off the power on your router or hub, and then turn it
on again.
2. Check the cable connections from the HP Photosmart to your gateway, router, or hub to
ensure connections are secure.
3. Make sure the HP Photosmart is connected to the network with a CAT-5 Ethernet cable.
Cause: Cables are not connected properly.
Network troubleshooting 21
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Solution: Check the following cables to ensure they are connected properly:
• Cables between the HP Photosmart and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP Photosmart Internet connection (if applicable)
Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP Photosmart from
accessing your computer.
Solution: Uninstall the HP Photosmart software, and then reboot your computer. Temporarily
disable anti-virus or anti-spyware applications, and then reinstall the HP Photosmart software.
You can re-enable your anti-virus or anti-spyware applications after installation is complete. If
you see firewall pop-up messages, you must always accept or allow the pop-up messages.
If the screen still appears, try uninstalling the HP Photosmart software, rebooting your computer,
and temporarily disabling your firewall before reinstalling the HP Photosmart software. You can
re-enable your firewall application after installation is complete. If you still see firewall pop-up
messages, you must always accept or allow the pop-up messages.
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP Photosmart from accessing your
computer.
Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE: The HP Photosmart is not accessible during VPN sessions. However, print jobs
are saved in the print queue. When you exit the VPN session, print jobs in the print queue
will be printed.
Clear paper jams
If the HP Photosmart has a paper jam, first check the rear door. If the jammed paper is not in the
rear rollers, check the top door.
To clear a paper jam from the rear door
1. Turn off the HP Photosmart.
2. Press in the tab on the rear door to release the door. Remove the door by pulling it away from
the HP Photosmart.
CAUTION: Trying to clear a paper jam from the front of the HP Photosmart can damage
the print mechanism. Always access and clear paper jams through the rear door.
22 HP Photosmart D7200 series
3. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the device. If you do not
remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur.
4. Replace the rear door. Gently push the door forward until it snaps into place.
5. Turn on the HP Photosmart, and then touch OK to continue the current job.
To clear a paper jam from the top door
1. Turn off the HP Photosmart.
2. Open the ink cartridge door.
3. Lift the top door that is located behind the ink cartridges and print head assembly.
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4. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the device. If you do not
remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur.
5. Close the top door.
6. Close the ink cartridge door.
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7. Turn on the HP Photosmart, and then touch OK to continue the current job.
Information on ink cartridges and the print head
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• Install the ink cartridge on or before the install by date, which is printed on the ink cartridge
package.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Turn off the HP Photosmart by pressing the On button located on the device. Do not turn off the
device by turning off a power strip or unplugging the power cord from the HP Photosmart. If you
improperly turn off the HP Photosmart, the print head assembly might not return to the correct
position.
• Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
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• HP recommends that you do not remove the ink cartridges from the HP Photosmart until you
have replacement cartridges available to install.
If you are transporting the HP Photosmart make sure you turn off the device by pressing the
On button to power it down properly. Also, make sure you leave the ink cartridges installed.
Doing these actions will prevent ink leaking from the print head assembly.
• Clean the print head when you notice a significant decrease in print quality.
• Do not clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause
temporary printing problems.
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP Photosmart.
2. Visit the HP online support Web site at
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP Photosmart
• Valuable HP Photosmart and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when you
register the HP Photosmart
3. Call HP support. Support options and availability vary by device, country/region, and language.
For a list of support phone numbers, see the inside back cover of this guide.
24 HP Photosmart D7200 series
www.hp.com/support. HP online support is available to
5 Technical information
The technical specifications and international regulatory information for the HP Photosmart are
provided in this section.
System requirements
Software system requirements are located in the Readme file.
Product specifications
For product specifications, go to the HP Web site at www.hp.com/support.
Paper specifications
• Main input tray capacity: Plain paper sheets: Up to 100 (20 lb./75 gsm. paper)
• Output tray capacity: Plain paper sheets: Up to 50 (20 lb./75 gsm. paper)
• Photo tray capacity: Photo paper sheets: Up to 20
NOTE: For a complete list of supported media sizes, see the printer software.
Physical specifications
• Height: 17.2 cm (6.8 inches)
• Width: 46 cm (18.1 inches)
• Depth: 38.7 cm (15.2 inches)
• Weight: 7.8 kg (17.1 pounds) with supplies installed
Power specifications
• Power consumption: 25 watts maximum (average printing)
• Input voltage: AC 100 to 240 V ~ 1300 mA 50-60 Hz
• Output voltage: DC +32 V===1560 mA
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NOTE: Use only with the power adapter supplied by HP.
Environmental specifications
• Recommended operating temperature range: 15º to 32º C (59º to 90º F)
• Allowable operating temperature range: 5º to 35º C (41º to 95º F)
• Humidity: 15% to 80% RH non-condensing
• Non-operating (Storage) temperature range: -20º to 60º C (-4º to 140º F)
• In the presence of high electromagnetic fields, it is possible the output from the HP Photosmart
may be slightly distorted
• HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields
Ink cartridge yield
Ink from the cartridges is used in the printing process in a number of different ways, including in the
initialization process, which prepares the device and cartridges for printing, and in printhead
servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink
is left in the cartridge after it is used. For more information, see
www.hp.com/pageyield for more information on estimated cartridge yields.
Visit
Regulatory notices
The HP Photosmart meets product requirements from regulatory agencies in your country/region.
For a complete listing of regulatory notices, see the onscreen Help.
www.hp.com/go/inkusage.
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Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SDGOB-0710. This regulatory number should not be
confused with the marketing name (HP Photosmart D7200 series, etc.) or product numbers
(CC975A, etc.).
26 HP Photosmart D7200 series
Warranty
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Warranty 27
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Chapter 5
28 HP Photosmart D7200 series
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