HP D6028-90004 User Manual

HP TopTools

Remote Control

User Guide

HP Part Number D6028-90004

Printed June 1999

Notice

The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including,

but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated t o another language without the prior written consent of Hewlett-Packard Company.

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Hewlett-Packard Company Net w ork Se rver D ivision Technical Communications/MS 45SLE 10955 Tantau Avenue Cupertino, CA 95014-0770, USA

Contents

1 Quick Start................................................................................................... 1

2 Introducing HP TopTools Remote Control ................................................5

How HP TopTools Remot e Control Works..................................................... 6

Package Contents ......................................................................................... 7

Documentation.............................................................................................. 8

Acronyms.................................................................................................. 8

Who S hould Use This Guide ......................................................................... 9

HP TopTools Remote Control Features and Functions .................................. 9

HP TopTools Remote Control System Requirements .................................. 12

Minimum Server Requirem ents............................................................... 12

Minimum Remot e Client Requirements................................................... 13

Supported Web Browsers........................................................................ 14

3 Hardware Installation and Configuration................................................. 15

Verifying and Updating t he S er ver’s System BIOS....................................... 16

Preparing the HP TopTools Remote Cont r ol Card ....................................... 16

Mounting the B attery Pack....................................................................... 16

Connecting the I

Installing the TopTools Remote Control Card in the Server ......................... 19

Connecting the I

Connecting an Optional AC/DC Adapter...................................................... 20

Verifying Card Installation............................................................................ 21

Self Test Power Up Sequence................................................................. 22

C Cable to the Remote Control Card............................. 18

C Cable to the Ser ver................................................... 19

4 Setting Up the Remote Connection.......................................................... 23

Running the HP TopTools Remote Control BIOS Setup P r ogr am ................ 24

LAN Confi gur ation................................................................................... 25

PPP Configurat ion................................................................................... 26

Remote Boot Configuration..................................................................... 27

Firmware Update Configurat ion............................................................... 27

Setting Up a LA N Connec tion...................................................................... 28

Remote Cl ient Confi gur ation (LAN) ......................................................... 29

Setting Up to Use an External Modem......................................................... 29

Remote Client Confi gurat ion (PPP/Dial-Up Networking) .......................... 30

iii

Contents

5 Logging In and Using the HP TopTools Remote Control Web Int erf ace 35

Logging In to HP TopTools Remote Cont r ol................................................. 36

Using the HP TopTools Remote Control Web Inter face............................... 38

6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32. 41

Installing pcANYWHERE32 on the Server................................................... 42

Installing pcANYWHERE32 Server Software........................................... 42

Configur ing pcANYWHERE32 Serv er S oftware....................................... 43

Installing pcANYWHERE32 on the Remote Client....................................... 45

Installing pcANYWHERE32 Remote Client Software............................... 46

Configur ing pcANYWHERE32 Remote Cl ient Software........................... 46

Using NT Graphi c s Console Redirection...................................................... 49

7 Troubleshooting........................................................................................ 51

Problems with Installation............................................................................ 51

Paging......................................................................................................... 51

Remote Client ............................................................................................. 54

A Event Codes .............................................................................................. 57

B Recommended Modems ........................................................................... 71

Getti ng the Latest Recomm ended M odems List....................................... 72

C Installing and Using TFTP ........................................................................ 73

Overview: What Is TFTP?....................................................................... 73

TFTP Requirements................................................................................ 75

Starting the TFTP Server........................................................................ 75

Updating HP TopTools Remote Control Firm ware ................................... 75

Using the HP TopTools Remote Control Remote Boot Feat ur e................ 77

D Technical Specifications........................................................................... 85

E Battery Operati on...................................................................................... 87

Safety...................................................................................................... 87

Shutting Down the Card to Conserve Batt er y P ower................................ 87

Charging ................................................................................................. 87

Battery Initialization................................................................................. 88

Life Expectancy....................................................................................... 88

Replacement........................................................................................... 89

Battery Disposal...................................................................................... 89

F LED Codes................................................................................................. 91

Contents

Failur e Codes.......................................................................................... 92

G Keyboard Layouts..................................................................................... 95

H Softw are License, Warranty, Regulatory and Support............................ 97

Hardware Product Limited Warranty............................................................ 97

Software Produc t Limited Warranty............................................................. 97

HP Software License Agreement................................................................. 99

Notice for USA ...........................................................................................100

FCC Radio Frequenc y E missions Statem ents........................................100

Technical Support ......................................................................................103

U.S. and Canada....................................................................................103

Europe...................................................................................................104

Other Countries......................................................................................104

Index..............................................................................................................105

1 Quick Start

This chapter provides a quick overview of the steps required for setting up and using HP TopTools Remote Control. If you have experience setting up computer hardware and software, you can use the following section as a brief installation guide. Before installing the HP TopTools Remote Control PCI card, you must already have completed initial installation and configuration of your HP NetServer. For a brief overview of how HP TopTools Remote Control works, see Figure 2-1 before proceeding.

Before y ou begin, review the "HP TopTools Remote Control System Requirements" section of Chapter 2.

Battery pack

Diagnostic LEDs

RS-232 Connector

5 volt DC input

LAN LEDs

LAN Connector

Ba tterypac k connector

I C/IP MB connector to system

Figure 1-1. HP TopTool s Remote Control PCI Car d Connect ors

Verify that the server BIOS is compatible with HP TopTools Remote Contr ol:

1. Insert the HP NetServer Navigator CD supplied with HP TopTools Remot e Cont rol i n the NetServer’s CD-RO M dri ve and reboot. Th e Navigat or CD boots and au tomatically verifies that the system BIOS and firmware are compatible with HP TopTools Remote Control.

2. If the BIOS or firmware is out of date or otherwise incompatible, it is automatically updated.

3. Remove the HP NetServer Navigator CD and reboot the s ystem.

Chapter 1 Quick Start

Install and set up hardware at the server (see Chapter 3 for detailed instructions):

1. Mount the battery pack on the HP TopTools Remote Control PCI card and connect the battery cable to the battery pack connector (see Figure 1-1).

2. Connect one end of the supplied I

C/IPM B ca bl e to the con nector on the

HP TopTools Remote Control card.

3. Install the HP TopTools Remote Control card in one of the server’s free PCI slots.

NOTE HP does not support installations of the HP TopTools Remote

Control card in systems that do not include the I2C/IPMB management bus feature. HP NetServers such as the LC 3 and LH 3 include this feature. If you don’t have one of these systems, refer to your system documentation for more information.

4. Con nect the free en d of the I2C/IPM B ca bl e to the I2C/IPMB management bus connector on the ser ver’s system board. T he conn ector is keyed a nd color coded.

5. If applicable, plug in the optional 5-volt AC/DC power adapter to the connector on the card’s bracket. Plug the AC/DC adapter power cord into a wall outlet or uninterruptible power supply.

Set up the remote connection (see Chapter 4 for detailed instructions):

1. Set up the LAN or modem connection that allows the HP TopTools Remote Control card to communicate with a remote client:

◊ For a LAN connection: Connect your dedicated 10Base-T compatible

LAN line to the card’s RJ-45 LAN connector.

◊ For a modem connection: Connect a serial modem cable (not

provided) to the card’s serial port and connect the other end to an external modem.

2. Boot the s e rver . Durin g Power-On Se lf-Test, when prompted, pr e s s F3 to enter the HP TopTools Remote Control BIOS setup program.

◊ If you plan on connecting to the TopTools Remote Control card via

the LAN: Define card’s TCP/IP properties (either use a un i que IP Address for the card, Subnet Mask, and Gateway, or enable DHCP and have your DHCP server assig n these addresses for you).

Chapter 1 Quick Start

◊ If you plan on connecting to the TopTools Remote Control card via

modem: Define the car d ’s PPP settings (modem initialization string, IP Address, Subnet Mask). Typically, you would leave the PPP IP Address and PPP Subnet Mask a t the factory defaults si nce your PPP connection does not interact with the site network.

3. Save the configuration and exit.

4. At a remote client running Microsoft Windows NT 4.0 or 95:

If you plan to connect to the HP TopTools Remote Control card via the LAN:

◊ Verify that the client has TCP/IP software is installed and it is

properly configured for your LAN (client’s IP Address, Subnet Mask, and Gateway) by checking the TCP/IP protocol properties from the Network program in the Control Panel.

◊ Verify your client’s browser’s proxy settings. If your site uses a proxy

server, enter the IP address of the TopTools Remote Control card in the browser’s exceptions list to bypass it. If you are using DHCP, reboot th e s e rver and run TopT ools Remote Con trol BIOS setup program to see the assigned IP address.

And/or:

If you plan to connect to the HP TopTools Remote Control card via modem (PPP):

Verify your client’s PPP settings. Double-click the "My Computer" icon on your desktop and then double-click Dial-up Networking. Add an entr y and define its properties (modem, initialization string, server PPP and T C P/ I P setup, login script). If you wish to use server dialback, you may configure it via the TopTools Remote Control web interface after you first login.

5. Make your first remote connection using HP TopTools Remote Control’s web interface (see next secti on).

Make your first remote connection (see Chapter 5 for detailed instructions):

From the remote client, connect to HP TopTools Remote Control via LAN or modem connection.

1. If you are u sing a m od em ( PPP) at th e remote cli ent (proceed to step 2 if you are not), make your connection using the Dial-Up Networking program. O nce your connection has been established, proceed to step 2 .

2. At the remote client, start your web browser software.

Chapter 1 Quick Start

3. Enter the URL address of the HP TopTools Remote Control card, which

should be one of the following:

◊ If connecting via LAN, enter either the card’s IP address (for example:

http://xxx. xxx. xxx. xxx/ ), or a host name, if one has been assigned to the HP TopTools Remote Control card in your DNS server (for example: http://cardname.companyname.com).

◊ If connecting via modem, en t er the car d ’s PPP IP-address that you

entered when you ran the HP TopTools Remote Control BIOS setup (for example: http://xxx.xxx. xxx. xxx/).

Once you are connected, the TopTools Remote Control Identity page is displayed in your browser window (see Figure 5-1).

4. Click the Configuration Tab. The login prompt is displayed.

5. In the User Name field, enter a valid administrator name. For your first login, the factory default n a m e i s ADMI N.

6. At the password prompt, enter the password that belongs to the administrator name. For your first login, the factory default password is ADMIN.

NOTE The user ID and the access password for HP TopTools Remote

Control software are case sensitive. To avoid a potential security breach allowing someone to log in using the defaults, your first task should be to set up an administrator for the card. Under Configuration|User, create a new user assigned to the "Administrator" group and assign a new password. Then delete th e defaul t ADMI N u ser account.

7. Once logged into the HP TopTools Remote Control web interface, create your user groups and set your communication and notification preferences. If you have HP TopTools Device Manager, you can perform some administration actions on multiple cards at once. See online help for details (click the "?" button in the upper righ t corner of the browser window).

You are now logged on to HP TopTools Remote Control. For a description of features, see the section, "HP TopTools Remote Control Features and Functions," in Chapter 2.

2 Introducing HP TopTools Remote

Control

HP TopTools Remote Control combines an intelligent PCI card and integrated software that provides powerful remote server management. Management capabilities include server status monitoring, configurable event notification, and diagnostic features. The card’s remote management capabilities are accessed using standard web browser software. HP TopTools Remote Control consists of:

• The HP TopTools Remote Control card. A PCI card that plugs into

your HP NetServer. It includes an independent processor and dr aws power from t he server ’s PCI bus. If neces s ary, however, the ca rd can also draw power from an on-board battery pack, or from an optional external AC/DC power adapter. These features allows remote access to the server via HP TopTools Remote Control that is independent of the server’s operating status.

• A comprehensive management application stored in the board’s

firmware. Using this software, HP TopTools Remote Control provides remote server control and management. Access to Intelligent Platform Management Bus (IPMB) located on the server provide for monitoring, server power control and diagnostic features.

NOTE To provide complete independence of the server’s Network

Operating System, HP TopTools Remote Control is accessed and controlled via a separate and independent communication interface (LAN or RS-232) built onto the product’s PCI card. The card does not pr ovid e direct control from th e hosting server.

• A platform-independent web-based graphical user interface. Th e HP

TopTools Remote Control web interface allows users to connect to the card in the server and, using a standard web browser, run th e stored management application. Access to card functions may be controlled by specifying user a ccess p rivil eg es.

Note that using a "web" interface does not mean that the card may be accessed by anyone on the Internet. Your company’s firewall and proxy servers prevent outside access to your local network or intranet. The

Chapter 2 Introducing TopTools Remote Control

TopTools dialback capability also provides extra security when communicating with the card via a dial-up modem.

How HP TopTools Remote Control Works

HP TopTools Remote Control operates independent of the server. It has its own processor chip, a serial and LAN port, and interface. These are completely separate from the server and the server’s Network Operating System (NOS). The benefit to network administrators is comprehensive remote server management, even in the event of a downed server. Thus, HP TopTools Remote Control frees system administrative staff from direct round-the-clock server monitoring.

When HP TopTools Remote Control detects a problem, it immediately notifies the assigned administrator by sending a notification message that identifies the server and the nature of the problem using one or more of the following methods:

• E-mail (server ID and short text message identifying the problem)

• Numeric page (server ID and five-digit event code)

• Alphanumeric page (server ID and short text message identifying the

problem)

Regardless of location, an administrator can log in to the server using a standard web browser and run HP TopTools Remote Control software to identify and, in many cases, correct server problems. See Figure 2-1.

Chapter 2 Introducing TopTools Remote Control

Userreceives an email or a page (shown below)that identifies the server andthe event code that triggeredthe notification.

19010 90021 Memoryerror

Whena notification-enabled event occurs, HP T opT ools RemoteControl sends apage or email to the configureduser.

PPP

LAN

5-digit Server ID

5-digitcode identifies event

Userconnects to HPT opT ools Rem o teControl from aLANor PPPconnected remote client toobtainmore informationand rundiagnostics.

0211 TEMPW

T ext description (ifusingaTAP pager)

Figure 2-1. HP TopTools Remote Control M anagement Process

Package Contents

Your HP TopTools Remote Control product contains the following:

• An HP TopTools Remote Control PCI card

• A battery pack (including plastic fastening darts)

• An HP NetServer Navigator CD

• An I

NOTE An optional AC/DC adapter for the HP TopTools Remote

C/IPMB cable kit

Control card (HP part number D6138A) is available from your authorized HP dealer. HP recommends use of the adapter when you want to extend the card’s remote power on feature beyond the limits of the battery pack’s capability (30 to 60 minutes).

Chapter 2 Introducing TopTools Remote Control

Documentation

HP TopTools Remote Control includes the following documentation:

• This guide, which describes how to install the HP TopTools Remote

Control and set it up to communicate with the server.

• HP TopTools Remote Control online help, which describes all aspects of

the user interface including how to use HP TopTools Remote Control to manage your network server.

• pcANYWHERE32 online documentation. The complete pcANYWHERE32

User Guide is in Adobe Acrobat PDF format on the HP NetServer Navigator CD in the \util\pca32\xx\ subdirecory (where xx rep resent s a

two letter abbreviation for your local language).

• The HP TopTools Remote Control README file located in the \ttrc\us

dir ectory of the HP NetServer Navigator CD, provides up-to-date information that became available after this guide was printed.

Acronyms

The following acronyms designate hardware and software components that are associated with HP TopTools Remote Control installation or usage. You will encounter these acronyms throughout this user guide.

• DHCP: The Dynamic Host Configuration Protocol provides a mechanism

through which computers using TCP/IP can obtain protocol configuration parameters automatically through the network.

• I

C: Inter-Integrated Circuit bus. A multi-master, two-wire, serial bus

used as the basis for the Intelligent Platform Management Bus.

• IPMB: Intelligent Platform Management Bus. Name for the architecture,

protocol, and implementation of the industry-standard server management bus that interconnects the server’s system board and chassis instrumentation electronics. TopTools Remote Control connects to the IPMB via the I system sensors and the server’s front panel and reset controls.

C cable, thus p roviding access to the ser ver’s event log,

• PPP: Point-to-Point Protocol. A standardized network protocol for dial-up

network connectivity.

Chapter 2 Introducing TopTools Remote Control

• TFTP: Trivial File Transfer Protocol. This file transfer protocol allows

PUT and GET operations with absolute file names and does not require user authentication. TopTools remote control uses TFTP to implement firmware upd ates and remote boots.

Who Should Use This Guide

This guide is designed for system administrators and people who are familiar with installing, managing, and troubleshooting servers on a network. It assumes that you’r e knowledgeable about using operating systems such as Microsoft Windows 95 and NT, using web browsers such as Microsoft Internet Expl orer and Netscape Communicator, and installing software and hardware in PC systems.

HP TopTools Remote Control Features and Functions

HP TopTools Remote Control provides a wealth of server management features that make it a powerful remote management tool. HP TopTools Remote Control works independently of the server’s state and network operating system. An onboard, web-based user interface is accessed via communications ports (for modem or LAN) that are functionally independent from the HP NetServer on which the HP TopTools Remote Control card is installed.

An on-board battery or an optional external AC/DC power adapter keeps HP TopTools Remote Control functional even if the server loses power.

For security reasons, access privileges are mapped to user groups. In the following chapters, all features and functions are described from an administrator’s point of view. However, subsets of the HP TopTools Remote Control features and functions are also available for use by operators and users.

Remote Control

Remote server console redirection. An administrator at a remote client (connected to the server via a m odem and or LAN) can view the server cons ol e screen and take control of the keyboard server. HP TopTools Remote Control supports chara cter-based server console screens. Windows NT graphics console redirection is supported using Symantec’s pcANYWHERE32 software (incl ud ed on the HP NetServer Navigator CD).

Remote access t o ser ver power functions. An administrator at a remote client has virtual control of the server’s power states. He or she can reset the server with

, performing operations as if seated at the

Chapter 2 Introducing TopTools Remote Control

a gra ceful shutdown (if th e NetServer SNMP agent software i s i nstalled), a reboot, or a comp lete p ower cycle. An admi nistrator c an also remote ly power off the server if, for example, there has been a critical hardware failure. If text remote contr ol is enabl e d durin g serve r re boot, the actual bootup s c reens can be viewed at a remote site.

Remote configuration. An administrator at a remote client can reconfigure HP TopTools Remote Control and change features such as notification actions. An administrator can also change user and administrator permissions without having to be at the server.

Management and Security

Remote management security. An administrator can assign access for up to 16 users, providing them with individual login identification, encrypted password and privileges. User privileges define the right to perform a specific action (for example, powering down the server). Use management can thus be set up by an administrator at a remote site without compromising network security. The TopTools Remote Control login procedure is protected so that the password is not sent across the LAN.

Dialback option. If a user is using modem communications, the HP TopTools Remote Control card may be configured for dialback. Dialback authorization requires the user’s ID. If the ID matches an entry in the user database, HP TopTools Remote Control initiates an automatic call-back via the external modem connected to the ca rd.

Server Performance Monitoring

HP TopTools Remote Control monitors I/O performance by gathering statistics on PCI bus usage. The following server operations and conditions are monitored:

• Bus utilization. The ratio of use to total PCI cycles. This is an indicator of

the server’s I/O load.

• Bus efficiency. The ratio of the amount of data transferred (throughput)

to total PCI data transfer capacity. This is an indicator of how effectively the s erver’s PCI devices are usi ng th e bu s .

HP TopTools Remote Control monitors the following conditions: Environment monitoring. HP TopTools Remote Control displays sensor values

for each sensor in the server. These include sensors for voltages, temperatures, and fan speed.

Logging of server events. HP TopTools Remote Control displays the server’s System Event Log (SEL) information for viewing by an administrator at a remote

Chapter 2 Introducing TopTools Remote Control

client. This is the same event log available via TopTools when the server is online.

Event notification. HP TopTools Remote Control notifies designated users when an event occurs that has been specified for notification. Using Remote Control notification, an administrator’s valuable time is freed from constant surveillance of the server, and server downtime is kept to a minimum. HP TopTools Remote Control can send notification via email using the Simple Mail Transfer Protocol (SMTP), numeric pager, or alphanumeric pager using the Telocator Alphanumeric Protocol (TAP). An administrator can define the notification path and enable or disable paging for any event group.

TAP paging allows the HP TopTools Remote Control to send meaningful text notifications to designated pagers. If your mobile phone service provider supports the TAP protocol, you can use HP TopTools Remote Control to send Short Message Service (SMS) n oti fications up to 160 characters in length to your mobile phone.

Diagnostics

Memory diagnostics. If enabled, this function reads continuously through the complete memory range at a defined maximum performance impact. Single bit errors are logged and a session count is calculated.

Last screen before Automatic Server Restart (ASR). If the NetSer ver SNMP agents software is installed, HP TopTools Remote Control automatically captures a snap shot of the server’s screen (blue scr een on Windows NT servers) up on a n ASR event, preserving error messages or other screen activity that appeared before restart. An administrator can view the snapshot from a remote client and use the screen contents to tr oubl es hoot server problem s .

Other Features

Automatic server shutdown on voltage or temperature emergencies. The HP TopTools Remote Control card can be configured to automatically shut down your server if it detects an over-voltage or over-heating condition.

Remote floppy boot of the server. For remote reboot, HP T opTools Re mote Control allows an administrator to specify a boot floppy image file located on a TFTP server (see Appendix C for details). The HP NetServer in which the HP TopTools Remote Control card is installed automatically fetches this boot image after a reset operation and executes the new boot image. Using this feature, for example, an administrator can remotely update the HP NetServer’s BIOS, or remotely run server diagnostics.

Chapter 2 Introducing TopTools Remote Control

Remotely upgrade firmware. The HP TopTools Remote Control management program code is stored in Flash ROM on the HP TopTools Remote Control card. If it is necessary to upgrade the firmware, a newer r evision of the program code may be downloaded via a TFTP server to the programmable ROM (see Appendix C for details). When available, new firmware versions can be obtained from the HP web s ite.

SNMP support. HP TopTools Remote Control includes SNMP support embedded in firmware on the Remote Control card. SNMP queri es (MIB-II) provide seamless integration with any SNMP mana g em ent platform including HP TopTools and HP OpenView. SNMP t raps th a t occur d uring a server hang or power down may be forwarded to a management console of your choosing. These management solutions provide in-band (network connected) monitoring of your servers.

DHCP support. DHCP is based on a client-server paradigm in which the HP TopTools Remote Control card contacts a DHCP server for configuration parameters. The DHCP server is typically centrally located and operated by the network administrator. The HP TopTools Remote Control card can be reliably and dynamically configured with parameters appropriate to the current network architecture. These parameters are the IP address, subnet mask and default gateway.

HP TopTools Remote Control System Requirements

Minimum Server Requirements

To install and use HP TopTools Remote Control, you will need:

• An HP NetServer system that supports I

slot.

NOTE The HP TopTools Remote Control card is only supported in

HP NetServers that support the I2C/IPMB. Currently, these includ e systems such a s the HP NetServer LC 3, LH 3 and LH 4. If you don’t have one of these systems, refer to your HP NetServer’s system documentation to confirm that it supports the HP TopTools Remote Control card.

C/IPMB and has an available PCI

Chapter 2 Introducing TopTools Remote Control

• The server must also have been initially set up with a Network Operating

System and the HP NetServer SNMP agent s i nstalled. HP TopTools Remote Control uses these agents to perform certain functions. If you are not sur e, refer to the HP NetServer SNMP a g ent installation instructions available from the Information Assistant program on the HP NetServer Documentation CD that came with your NetServer.

• An external modem (requir ed only for paging and dia l -up remote access).

A list of recommended modems is included in Appendix B. An updated (most current) list may be found on the Tested Products List for your particular HP NetServer. To view this list, refer to Appendix B.

• A dedicated 10Base-T compatible LAN connection (required for email

notification and LAN access) and a unique IP address for the HP TopTools Remote Control card (either fixed or DHCP).

• For HP NetServers running Windows NT 3.51 or 4.0, full graphics

console redirection to the remote client is available using Symantec’s pcANYWHERE32 (see Chapt er 6, Setting Up NT Graphics Console Redirection Using pcANYWHERE32).

Minimu m Remote Client Requ iremen ts

To access HP TopTools Remote Control, you need the following:

• A personal computer with an Intel Pentium processor

• A VGA color display (800 X 600, greater than 256 colors minimum

resolution)

• Micr osoft Windows 95 ( with Ser vice Pack 1), Wind ows 98 , or Windows

NT 4.0 (with service pack 3)

• TCP/IP stack (included with Microsoft Windows software)

LAN C onnect ion Requirements

To access HP TopTools Remote Control via LAN, you need the following:

• LAN connection with 10Mbit support

• Supported Web Browser (see below)

• pcANYWHERE32 Version 8.0 for Windows NT server con sole

redirection (included on HP NetServer Navigator CD)

Chapter 2 Introducing TopTools Remote Control

Dial-up (PPP) Connect ion Requirements

To access HP TopTools Remote Control via modem, you need:

• A supported modem (refer to Appendix B) and phone line

• MS Windows NT or 95 Dial-up Networking installed. For non-Windows

platforms, suitable PPP software installed.

• A supported Web Browser (see below)

• pcANYWHERE32 Version 8.0 for Windows NT server con sole

redirection (included on HP NetServer Navigator CD)

Supported W eb Br owsers

To access HP TopTools Remote Control’s web-based user interface, one of the following web browsers must be installed at the remote client:

• Internet Expl orer 4. 01 with Service Pack 1 (version 4.72.3110.8, update

version SP1, as viewed from the "About Internet Explorer" option under Help) or higher (downloadable from Microsoft’s web site: www.microsoft.com)

• Netscape Communicator 4.5 (as viewed from the "About Communicator"

option under Help) or higher (downloadable from Netscape’s web site: www.netscape.com)

NOTE Netscape 4.5 does not allow for independently resizing Java

applets i nside HTML frames.

3 Hardware Installation and

Configuration

This chapter provides instructions for installing the HP TopTools Remote Control card in a server and setting up a hardware connection that permits remote management of the server. (See Chapter 4 for information on setting up HP TopTools Remote Control management software.) Installation and configuration of the hardware includes:

• Verifying and, if necessary, updating system BIOS for compatibility with

HP TopTools Remote Control

• Preparing the HP TopTools Remote Control card

• Installing the HP TopTools Remote Control card

• Verifying that the HP TopTools Remote Control card has been installed

correctly

• Running the HP TopTools Remote Control BIOS setup program

Chapter 3 Hardware Installation and Configuration

Verifying and Updating the Server’ s System BIOS

To verify that the server’s system BIOS is compatible with HP TopTools Remote Control:

1. Insert the HP NetServer Navigator CD supplied with HP TopTools Remot e Cont rol i n the NetServer’s CD-RO M dri ve and reboot. Th e Navigator CD boots and automatically verifies that the system BIOS and firmware are compatible with HP TopTools Remote Control.

2. If the system BIOS (or associated firmware) is out of date or otherwise incompatible, update it.

3. Wh en you have finished , remove the HP NetServer Navigator CD and reboot th e s ystem.

Preparing the HP TopTools Remote Control Card

The HP TopTools Remote Control card can function independently of the server’s power state (on or off). Power for the card can be supplied through the use of the included rechargeable on-board battery pack and/or an optional external AC/DC adapter.

For example, if the server power is not available due to a power failure, HP TopTools Remote Control switches automatically to an alternate source. The first priority is to use the external AC/DC adapter, if an AC/DC adapter is not available, it uses the battery.

NOTE Without an external AC/DC adapter, the battery pack is able

to power the HP TopTools Remote Control card for about one hour in case of a server power failure. When the server’s power is on, the battery recharges off the server’s PCI bus.

Mountin g the Batter y Pack

The battery pack must be mounted on the HP TopTools Remote Control card before the card is installed in the server. Note that the battery’s sides are slotted so that it can slide onto the pr inted circuit board as shown in Figure 3-1.

Chapter 3 Hardware Installation and Configuration

CAUTION The HP TopTools Remote Control card is sensitive to static

electricity and can easily be damaged by improper handling. Use of an antistatic service kit, such as 3M® 8501/8502/8505 or equivalent is recommended.

To mount the battery pack:

1. Place the HP TopTools Remote Control card on a clean non-conductive surface and disconnect the battery cable from the card.

2. With reference to Figure 3-1, the cooling vents on the battery pack should be on the same side as the board components. Be sure the battery cable is situated on the right and can easily reach the battery connector on the card.

1.Slide battery onto board

2. Insert darts fromrear side of board

Co olingvent s

3. Plug battery cable into battery connector.

Figure 3-1. Connecti ng t he Batt er y Pack and Cables

3. Make sure that the battery pack is securely mounted to the card using two of the supplied plastic darts. These must be pressed in from the back (the circuit side) of the card. The third dart in the package is a spare.

NOTE In case the battery must be removed (for exchange or

replacement), use a screwdriver or a coin to remove the darts.

Chapter 3 Hardware Installation and Configuration

4. Plug in the cable leading from the battery pack into the battery connector on the card (refer to Figure 3-1).

For proper operation make sure that the battery is fully charged after installation into the server. Charging takes about two hours after the server has been powered up, or after the optional AC/DC power adapter has been plugged in.

CAUTION The battery pack is already pre-charged. Be careful handling

the battery pack – a short-circuit in the battery cable can damage the battery pack.

For detailed information about battery operation, replacement, recycling, and disposal, see Appendix E.

Connecting th e I2C Cable to the Remote Control Card

HP TopTools Remote Control provides an I2C/IPMB interface. This 4-pin conn ector pr ovid es access to th e I

C/IPMB bus on th e ser ver system board . It allows remote monitoring of all sensors (for example, voltages and temperatures) built into the system board, as well as access to the System Event Log (SEL) and control of the front panel power and reset buttons.

Before installing the HP TopTools Remote Control card in the server, you need to conn ect the I

1. Locate the I

C cable t o t he car d . To conn ect the I2C cable:

C cable connector on th e HP T op Tools Remote Con trol card. You'll find it next to and just below the battery pack connector. (Refer to Figure 3-2.)

IC/IPMB connector

Figure 3-2. Locati ng t he I2C/IPMB Connect or

Chapter 3 Hardware Installation and Configuration

2. Plug in either en d of the I2C cable (HP Part Number 5183-6569).

Note: I Ccable end connectors are identical

Figure 3-3: I2C cable

Installing the TopTools Remote Control Card in the Server

The exact procedure for installing the HP TopTools Remote Control PCI card depends on your particular server model. For specific information about installing a PCI card in your server, refer to the user guide supplied with your server. See Appendix D, "Technical Specifications," for information about the power requirements for HP TopTools Remote Control.

WARNING Hazardous voltages are present inside the server. Always

disconnect AC power and un pl ug external connecting cables from the HP NetServer while working inside the unit. Serious injury may result if this warning is not observed.

Connecting th e I2C Cable to the Ser ver

After you have physically installed the HP TopTools Remote Control card into your server, you must cable the card t o t he server’s system board. O ne end of the supplied I Car d (see previ ou s s ection). Conn ect the other end to the I the s erver.

C/IPM B ca bl e should a lread y be connected to the Remote Control

C/IPM B con nector on

Chapter 3 Hardware Installation and Configuration

NOTE The I2C cable is both color coded and keyed to plug in to the

I2C/IPMB connector only one way. HP does not support installations of the HP TopTools Remote Control card in systems that do not include the I thes e includ e s ystems such a s the HP NetServer LC 3, LH 3 and LH 4. To find out if your server includes an I

C/IPMB feature. Currently,

C/IPMB

connector, refer to your server documentation.

Connecting an Optional AC/DC Adapter

In addition to the battery pack, you may purchase an external AC/DC 5-volt adapter and use it to supply power to the HP TopTools Remote Control card even if the server’s power is down. The optional AC/DC adapter (HP part number D6138A) is available from your authorized HP dealer. HP recommends use of the adapter when you want to extend the card’s remote power-on feature beyond the limits of the battery pack’s capability (30 to 60 minutes).

100-240VAC 50-60Hz

Figure 3-4. AC/ DC Adapt e r f or HP TopTools Remote Control car d

5V(±5%)

2.0AMax.

1. Plug the optional AC/DC adapter into an available power receptacle or Uninterrupt i ble Power Supply (UPS).

2. Plug the power supply cable into the 5-volt DC input on the rear bra cket of the HP TopTools Remote Control card.

Chapter 3 Hardware Installation and Configuration

5 volt DC input

Figure 3-5. Pl uggi ng in the Optional AC/ DC Adapter

3. HP recommends that you attach the AC/DC adapter directly to the server housing using tie wraps to ensure th at t he power supply cable to the card isn’t accidentally disconnected.

CAUTION Do not power down a server with an installed HP TopTools

Remote Control card if the card’s battery is weak and the card does not have an AC/DC adapter plugged in. In such a case, you will not be able to remotely connect to the server until someone goes to the server site and powers the unit back on.

Verifying Card Installation

Each time the HP TopTools Remote Control card is powered up, a built-in self-test procedure automatically executes.

Diagnostic LEDs

RS-232 port

LAN LEDs

Figure 3-6. HP TopTool s Remote Control PCI Car d LEDs

Chapter 3 Hardware Installation and Configuration

Self Test Power Up Sequence

During the HP TopTools Remote Control card’s self test, observe the diagnostic LEDs locat e d just above the card’s RS-232 port (refer to Figure 3-6).

1. The green (heartbeat) LED and the red (error) LED switch on for about 10 seconds.

2. If n o error s are det ected, the green heartbeat LED flash es every 5 seconds, indicating normal operation. After initial power-up, the red LED should not be visi ble.

3. If, after power up, the red error LED switches on, a problem with the HP Remote Control card is indicated. Refer to Appendix F for detailed information about blinking LED failure codes.

Before you can use HP TopTools Remote Control, an independent communications link (LAN or modem) must be set up, cabled, and properly configu red. Proceed to the next chapt er for detailed instructions on how to set up a remote connection to the HP TopTools Remote Control card.

4 Setting Up the Remote Connec tion

This chapter describes how to cable and configure the remote communications link to HP TopTools Remote Control card (LAN or modem). Once communications have been established, you may control your HP NetServer using the HP TopTools Remote Control web interface.

NOTE If you have not provided for an independent communications

link to the card (either via a dedicated LAN line or dial-up modem line), you will be unable to communicate with the HP TopTools Remote Control card.

Your options for setting up the server for remote connection include one, or both of the following:

• A connection through the local area network (LAN) via a dedicated line

connected to the HP TopTools Remote Control card’s LAN port

• A connection through an external modem connected to the HP TopTools

Remote Control card’s RS-232 (serial) port

RS-232 connector

10Base-T 10 Mbit LAN connector

Figure 4-1. Remote Connection Opti ons

Chapter 4 Setting Up the Remote Connection

Regardless of the type of physical connection joining the TopTools Remote Control card and remote client, you must initially use the HP TopTools Remote Control BIOS setup program at the server (described in the next section) to configure a communications link between the HP TopTools Remote Control card and a remote client.

Running the HP TopTools Re mote Control BIOS Setup Program

HP TopTools Remote Control includes its own on-board processor that provides remote access and server supervision even if the server’s power and operating system are not functional. Because of the card’s operational independence, the installation procedure differs from more standard PCI interface cards such as LAN cards.

Use the card’s BIOS setup program (available at server bootup) to configure the card for the interface(s) you are currently using or plan to use. For example, if the HP TopTools Remote Control card is to be accessed via your local area network, the LAN settings must be defined. If you are planning both local area network and m odem a ccess, you need to defin e both LAN a nd the PPP settings.

NOTE Once the communications link is initially configured using the

HP TopTools Remote Control BIOS Setup program, you can change these configuration parameters at your remote client using the HP TopTools Remote Control web interface (described in Chapter 5) without rebooting the server.

To configure the HP TopTools Remote Control card:

1. Boot the s e rver .

2. Wait for the monitor to display the message, "HP TopTools Remote Control card detected, <firmware version> IP Address <xx.xxx.xxx.xxx>" then press F3 to enter the HP TopTools Remote Control setup routine.

3. Enter the appropriate number to access the required configuration screen. To exit the configuration and continue with the boot p rocess, press X.

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