HP D6028-90004 User Manual

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HP TopTools

Remote Control

User Guide

HP Part Number D6028-90004

Printed June 1999

Notice

The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including,

but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated t o another language without the prior written consent of Hewlett-Packard Company.

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Hewlett-Packard Company Net w ork Se rver D ivision Technical Communications/MS 45SLE 10955 Tantau Avenue Cupertino, CA 95014-0770, USA

Contents

1 Quick Start................................................................................................... 1

2 Introducing HP TopTools Remote Control ................................................5

How HP TopTools Remot e Control Works..................................................... 6

Package Contents ......................................................................................... 7

Documentation.............................................................................................. 8

Acronyms.................................................................................................. 8

Who S hould Use This Guide ......................................................................... 9

HP TopTools Remote Control Features and Functions .................................. 9

HP TopTools Remote Control System Requirements .................................. 12

Minimum Server Requirem ents............................................................... 12

Minimum Remot e Client Requirements................................................... 13

Supported Web Browsers........................................................................ 14

3 Hardware Installation and Configuration................................................. 15

Verifying and Updating t he S er ver’s System BIOS....................................... 16

Preparing the HP TopTools Remote Cont r ol Card ....................................... 16

Mounting the B attery Pack....................................................................... 16

Connecting the I

Installing the TopTools Remote Control Card in the Server ......................... 19

Connecting the I

Connecting an Optional AC/DC Adapter...................................................... 20

Verifying Card Installation............................................................................ 21

Self Test Power Up Sequence................................................................. 22

C Cable to the Remote Control Card............................. 18

C Cable to the Ser ver................................................... 19

4 Setting Up the Remote Connection.......................................................... 23

Running the HP TopTools Remote Control BIOS Setup P r ogr am ................ 24

LAN Confi gur ation................................................................................... 25

PPP Configurat ion................................................................................... 26

Remote Boot Configuration..................................................................... 27

Firmware Update Configurat ion............................................................... 27

Setting Up a LA N Connec tion...................................................................... 28

Remote Cl ient Confi gur ation (LAN) ......................................................... 29

Setting Up to Use an External Modem......................................................... 29

Remote Client Confi gurat ion (PPP/Dial-Up Networking) .......................... 30

iii

Contents

5 Logging In and Using the HP TopTools Remote Control Web Int erf ace 35

Logging In to HP TopTools Remote Cont r ol................................................. 36

Using the HP TopTools Remote Control Web Inter face............................... 38

6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32. 41

Installing pcANYWHERE32 on the Server................................................... 42

Installing pcANYWHERE32 Server Software........................................... 42

Configur ing pcANYWHERE32 Serv er S oftware....................................... 43

Installing pcANYWHERE32 on the Remote Client....................................... 45

Installing pcANYWHERE32 Remote Client Software............................... 46

Configur ing pcANYWHERE32 Remote Cl ient Software........................... 46

Using NT Graphi c s Console Redirection...................................................... 49

7 Troubleshooting........................................................................................ 51

Problems with Installation............................................................................ 51

Paging......................................................................................................... 51

Remote Client ............................................................................................. 54

A Event Codes .............................................................................................. 57

B Recommended Modems ........................................................................... 71

Getti ng the Latest Recomm ended M odems List....................................... 72

C Installing and Using TFTP ........................................................................ 73

Overview: What Is TFTP?....................................................................... 73

TFTP Requirements................................................................................ 75

Starting the TFTP Server........................................................................ 75

Updating HP TopTools Remote Control Firm ware ................................... 75

Using the HP TopTools Remote Control Remote Boot Feat ur e................ 77

D Technical Specifications........................................................................... 85

E Battery Operati on...................................................................................... 87

Safety...................................................................................................... 87

Shutting Down the Card to Conserve Batt er y P ower................................ 87

Charging ................................................................................................. 87

Battery Initialization................................................................................. 88

Life Expectancy....................................................................................... 88

Replacement........................................................................................... 89

Battery Disposal...................................................................................... 89

F LED Codes................................................................................................. 91

Contents

Failur e Codes.......................................................................................... 92

G Keyboard Layouts..................................................................................... 95

H Softw are License, Warranty, Regulatory and Support............................ 97

Hardware Product Limited Warranty............................................................ 97

Software Produc t Limited Warranty............................................................. 97

HP Software License Agreement................................................................. 99

Notice for USA ...........................................................................................100

FCC Radio Frequenc y E missions Statem ents........................................100

Technical Support ......................................................................................103

U.S. and Canada....................................................................................103

Europe...................................................................................................104

Other Countries......................................................................................104

Index..............................................................................................................105

1 Quick Start

This chapter provides a quick overview of the steps required for setting up and using HP TopTools Remote Control. If you have experience setting up computer hardware and software, you can use the following section as a brief installation guide. Before installing the HP TopTools Remote Control PCI card, you must already have completed initial installation and configuration of your HP NetServer. For a brief overview of how HP TopTools Remote Control works, see Figure 2-1 before proceeding.

Before y ou begin, review the "HP TopTools Remote Control System Requirements" section of Chapter 2.

Battery pack

Diagnostic LEDs

RS-232 Connector

5 volt DC input

LAN LEDs

LAN Connector

Ba tterypac k connector

I C/IP MB connector to system

Figure 1-1. HP TopTool s Remote Control PCI Car d Connect ors

Verify that the server BIOS is compatible with HP TopTools Remote Contr ol:

1. Insert the HP NetServer Navigator CD supplied with HP TopTools Remot e Cont rol i n the NetServer’s CD-RO M dri ve and reboot. Th e Navigat or CD boots and au tomatically verifies that the system BIOS and firmware are compatible with HP TopTools Remote Control.

2. If the BIOS or firmware is out of date or otherwise incompatible, it is automatically updated.

3. Remove the HP NetServer Navigator CD and reboot the s ystem.

Chapter 1 Quick Start

Install and set up hardware at the server (see Chapter 3 for detailed instructions):

1. Mount the battery pack on the HP TopTools Remote Control PCI card and connect the battery cable to the battery pack connector (see Figure 1-1).

2. Connect one end of the supplied I

C/IPM B ca bl e to the con nector on the

HP TopTools Remote Control card.

3. Install the HP TopTools Remote Control card in one of the server’s free PCI slots.

NOTE HP does not support installations of the HP TopTools Remote

Control card in systems that do not include the I2C/IPMB management bus feature. HP NetServers such as the LC 3 and LH 3 include this feature. If you don’t have one of these systems, refer to your system documentation for more information.

4. Con nect the free en d of the I2C/IPM B ca bl e to the I2C/IPMB management bus connector on the ser ver’s system board. T he conn ector is keyed a nd color coded.

5. If applicable, plug in the optional 5-volt AC/DC power adapter to the connector on the card’s bracket. Plug the AC/DC adapter power cord into a wall outlet or uninterruptible power supply.

Set up the remote connection (see Chapter 4 for detailed instructions):

1. Set up the LAN or modem connection that allows the HP TopTools Remote Control card to communicate with a remote client:

◊ For a LAN connection: Connect your dedicated 10Base-T compatible

LAN line to the card’s RJ-45 LAN connector.

◊ For a modem connection: Connect a serial modem cable (not

provided) to the card’s serial port and connect the other end to an external modem.

2. Boot the s e rver . Durin g Power-On Se lf-Test, when prompted, pr e s s F3 to enter the HP TopTools Remote Control BIOS setup program.

◊ If you plan on connecting to the TopTools Remote Control card via

the LAN: Define card’s TCP/IP properties (either use a un i que IP Address for the card, Subnet Mask, and Gateway, or enable DHCP and have your DHCP server assig n these addresses for you).

Chapter 1 Quick Start

◊ If you plan on connecting to the TopTools Remote Control card via

modem: Define the car d ’s PPP settings (modem initialization string, IP Address, Subnet Mask). Typically, you would leave the PPP IP Address and PPP Subnet Mask a t the factory defaults si nce your PPP connection does not interact with the site network.

3. Save the configuration and exit.

4. At a remote client running Microsoft Windows NT 4.0 or 95:

If you plan to connect to the HP TopTools Remote Control card via the LAN:

◊ Verify that the client has TCP/IP software is installed and it is

properly configured for your LAN (client’s IP Address, Subnet Mask, and Gateway) by checking the TCP/IP protocol properties from the Network program in the Control Panel.

◊ Verify your client’s browser’s proxy settings. If your site uses a proxy

server, enter the IP address of the TopTools Remote Control card in the browser’s exceptions list to bypass it. If you are using DHCP, reboot th e s e rver and run TopT ools Remote Con trol BIOS setup program to see the assigned IP address.

And/or:

If you plan to connect to the HP TopTools Remote Control card via modem (PPP):

Verify your client’s PPP settings. Double-click the "My Computer" icon on your desktop and then double-click Dial-up Networking. Add an entr y and define its properties (modem, initialization string, server PPP and T C P/ I P setup, login script). If you wish to use server dialback, you may configure it via the TopTools Remote Control web interface after you first login.

5. Make your first remote connection using HP TopTools Remote Control’s web interface (see next secti on).

Make your first remote connection (see Chapter 5 for detailed instructions):

From the remote client, connect to HP TopTools Remote Control via LAN or modem connection.

1. If you are u sing a m od em ( PPP) at th e remote cli ent (proceed to step 2 if you are not), make your connection using the Dial-Up Networking program. O nce your connection has been established, proceed to step 2 .

2. At the remote client, start your web browser software.

Chapter 1 Quick Start

3. Enter the URL address of the HP TopTools Remote Control card, which

should be one of the following:

◊ If connecting via LAN, enter either the card’s IP address (for example:

http://xxx. xxx. xxx. xxx/ ), or a host name, if one has been assigned to the HP TopTools Remote Control card in your DNS server (for example: http://cardname.companyname.com).

◊ If connecting via modem, en t er the car d ’s PPP IP-address that you

entered when you ran the HP TopTools Remote Control BIOS setup (for example: http://xxx.xxx. xxx. xxx/).

Once you are connected, the TopTools Remote Control Identity page is displayed in your browser window (see Figure 5-1).

4. Click the Configuration Tab. The login prompt is displayed.

5. In the User Name field, enter a valid administrator name. For your first login, the factory default n a m e i s ADMI N.

6. At the password prompt, enter the password that belongs to the administrator name. For your first login, the factory default password is ADMIN.

NOTE The user ID and the access password for HP TopTools Remote

Control software are case sensitive. To avoid a potential security breach allowing someone to log in using the defaults, your first task should be to set up an administrator for the card. Under Configuration|User, create a new user assigned to the "Administrator" group and assign a new password. Then delete th e defaul t ADMI N u ser account.

7. Once logged into the HP TopTools Remote Control web interface, create your user groups and set your communication and notification preferences. If you have HP TopTools Device Manager, you can perform some administration actions on multiple cards at once. See online help for details (click the "?" button in the upper righ t corner of the browser window).

You are now logged on to HP TopTools Remote Control. For a description of features, see the section, "HP TopTools Remote Control Features and Functions," in Chapter 2.

2 Introducing HP TopTools Remote

Control

HP TopTools Remote Control combines an intelligent PCI card and integrated software that provides powerful remote server management. Management capabilities include server status monitoring, configurable event notification, and diagnostic features. The card’s remote management capabilities are accessed using standard web browser software. HP TopTools Remote Control consists of:

• The HP TopTools Remote Control card. A PCI card that plugs into

your HP NetServer. It includes an independent processor and dr aws power from t he server ’s PCI bus. If neces s ary, however, the ca rd can also draw power from an on-board battery pack, or from an optional external AC/DC power adapter. These features allows remote access to the server via HP TopTools Remote Control that is independent of the server’s operating status.

• A comprehensive management application stored in the board’s

firmware. Using this software, HP TopTools Remote Control provides remote server control and management. Access to Intelligent Platform Management Bus (IPMB) located on the server provide for monitoring, server power control and diagnostic features.

NOTE To provide complete independence of the server’s Network

Operating System, HP TopTools Remote Control is accessed and controlled via a separate and independent communication interface (LAN or RS-232) built onto the product’s PCI card. The card does not pr ovid e direct control from th e hosting server.

• A platform-independent web-based graphical user interface. Th e HP

TopTools Remote Control web interface allows users to connect to the card in the server and, using a standard web browser, run th e stored management application. Access to card functions may be controlled by specifying user a ccess p rivil eg es.

Note that using a "web" interface does not mean that the card may be accessed by anyone on the Internet. Your company’s firewall and proxy servers prevent outside access to your local network or intranet. The

Chapter 2 Introducing TopTools Remote Control

TopTools dialback capability also provides extra security when communicating with the card via a dial-up modem.

How HP TopTools Remote Control Works

HP TopTools Remote Control operates independent of the server. It has its own processor chip, a serial and LAN port, and interface. These are completely separate from the server and the server’s Network Operating System (NOS). The benefit to network administrators is comprehensive remote server management, even in the event of a downed server. Thus, HP TopTools Remote Control frees system administrative staff from direct round-the-clock server monitoring.

When HP TopTools Remote Control detects a problem, it immediately notifies the assigned administrator by sending a notification message that identifies the server and the nature of the problem using one or more of the following methods:

• E-mail (server ID and short text message identifying the problem)

• Numeric page (server ID and five-digit event code)

• Alphanumeric page (server ID and short text message identifying the

problem)

Regardless of location, an administrator can log in to the server using a standard web browser and run HP TopTools Remote Control software to identify and, in many cases, correct server problems. See Figure 2-1.

Chapter 2 Introducing TopTools Remote Control

Userreceives an email or a page (shown below)that identifies the server andthe event code that triggeredthe notification.

19010 90021 Memoryerror

Whena notification-enabled event occurs, HP T opT ools RemoteControl sends apage or email to the configureduser.

PPP

LAN

5-digit Server ID

5-digitcode identifies event

Userconnects to HPT opT ools Rem o teControl from aLANor PPPconnected remote client toobtainmore informationand rundiagnostics.

0211 TEMPW

T ext description (ifusingaTAP pager)

Figure 2-1. HP TopTools Remote Control M anagement Process

Package Contents

Your HP TopTools Remote Control product contains the following:

• An HP TopTools Remote Control PCI card

• A battery pack (including plastic fastening darts)

• An HP NetServer Navigator CD

• An I

NOTE An optional AC/DC adapter for the HP TopTools Remote

C/IPMB cable kit

Control card (HP part number D6138A) is available from your authorized HP dealer. HP recommends use of the adapter when you want to extend the card’s remote power on feature beyond the limits of the battery pack’s capability (30 to 60 minutes).

Chapter 2 Introducing TopTools Remote Control

Documentation

HP TopTools Remote Control includes the following documentation:

• This guide, which describes how to install the HP TopTools Remote

Control and set it up to communicate with the server.

• HP TopTools Remote Control online help, which describes all aspects of

the user interface including how to use HP TopTools Remote Control to manage your network server.

• pcANYWHERE32 online documentation. The complete pcANYWHERE32

User Guide is in Adobe Acrobat PDF format on the HP NetServer Navigator CD in the \util\pca32\xx\ subdirecory (where xx rep resent s a

two letter abbreviation for your local language).

• The HP TopTools Remote Control README file located in the \ttrc\us

dir ectory of the HP NetServer Navigator CD, provides up-to-date information that became available after this guide was printed.

Acronyms

The following acronyms designate hardware and software components that are associated with HP TopTools Remote Control installation or usage. You will encounter these acronyms throughout this user guide.

• DHCP: The Dynamic Host Configuration Protocol provides a mechanism

through which computers using TCP/IP can obtain protocol configuration parameters automatically through the network.

• I

C: Inter-Integrated Circuit bus. A multi-master, two-wire, serial bus

used as the basis for the Intelligent Platform Management Bus.

• IPMB: Intelligent Platform Management Bus. Name for the architecture,

protocol, and implementation of the industry-standard server management bus that interconnects the server’s system board and chassis instrumentation electronics. TopTools Remote Control connects to the IPMB via the I system sensors and the server’s front panel and reset controls.

C cable, thus p roviding access to the ser ver’s event log,

• PPP: Point-to-Point Protocol. A standardized network protocol for dial-up

network connectivity.

Chapter 2 Introducing TopTools Remote Control

• TFTP: Trivial File Transfer Protocol. This file transfer protocol allows

PUT and GET operations with absolute file names and does not require user authentication. TopTools remote control uses TFTP to implement firmware upd ates and remote boots.

Who Should Use This Guide

This guide is designed for system administrators and people who are familiar with installing, managing, and troubleshooting servers on a network. It assumes that you’r e knowledgeable about using operating systems such as Microsoft Windows 95 and NT, using web browsers such as Microsoft Internet Expl orer and Netscape Communicator, and installing software and hardware in PC systems.

HP TopTools Remote Control Features and Functions

HP TopTools Remote Control provides a wealth of server management features that make it a powerful remote management tool. HP TopTools Remote Control works independently of the server’s state and network operating system. An onboard, web-based user interface is accessed via communications ports (for modem or LAN) that are functionally independent from the HP NetServer on which the HP TopTools Remote Control card is installed.

An on-board battery or an optional external AC/DC power adapter keeps HP TopTools Remote Control functional even if the server loses power.

For security reasons, access privileges are mapped to user groups. In the following chapters, all features and functions are described from an administrator’s point of view. However, subsets of the HP TopTools Remote Control features and functions are also available for use by operators and users.

Remote Control

Remote server console redirection. An administrator at a remote client (connected to the server via a m odem and or LAN) can view the server cons ol e screen and take control of the keyboard server. HP TopTools Remote Control supports chara cter-based server console screens. Windows NT graphics console redirection is supported using Symantec’s pcANYWHERE32 software (incl ud ed on the HP NetServer Navigator CD).

Remote access t o ser ver power functions. An administrator at a remote client has virtual control of the server’s power states. He or she can reset the server with

, performing operations as if seated at the

Chapter 2 Introducing TopTools Remote Control

a gra ceful shutdown (if th e NetServer SNMP agent software i s i nstalled), a reboot, or a comp lete p ower cycle. An admi nistrator c an also remote ly power off the server if, for example, there has been a critical hardware failure. If text remote contr ol is enabl e d durin g serve r re boot, the actual bootup s c reens can be viewed at a remote site.

Remote configuration. An administrator at a remote client can reconfigure HP TopTools Remote Control and change features such as notification actions. An administrator can also change user and administrator permissions without having to be at the server.

Management and Security

Remote management security. An administrator can assign access for up to 16 users, providing them with individual login identification, encrypted password and privileges. User privileges define the right to perform a specific action (for example, powering down the server). Use management can thus be set up by an administrator at a remote site without compromising network security. The TopTools Remote Control login procedure is protected so that the password is not sent across the LAN.

Dialback option. If a user is using modem communications, the HP TopTools Remote Control card may be configured for dialback. Dialback authorization requires the user’s ID. If the ID matches an entry in the user database, HP TopTools Remote Control initiates an automatic call-back via the external modem connected to the ca rd.

Server Performance Monitoring

HP TopTools Remote Control monitors I/O performance by gathering statistics on PCI bus usage. The following server operations and conditions are monitored:

• Bus utilization. The ratio of use to total PCI cycles. This is an indicator of

the server’s I/O load.

• Bus efficiency. The ratio of the amount of data transferred (throughput)

to total PCI data transfer capacity. This is an indicator of how effectively the s erver’s PCI devices are usi ng th e bu s .

HP TopTools Remote Control monitors the following conditions: Environment monitoring. HP TopTools Remote Control displays sensor values

for each sensor in the server. These include sensors for voltages, temperatures, and fan speed.

Logging of server events. HP TopTools Remote Control displays the server’s System Event Log (SEL) information for viewing by an administrator at a remote

Chapter 2 Introducing TopTools Remote Control

client. This is the same event log available via TopTools when the server is online.

Event notification. HP TopTools Remote Control notifies designated users when an event occurs that has been specified for notification. Using Remote Control notification, an administrator’s valuable time is freed from constant surveillance of the server, and server downtime is kept to a minimum. HP TopTools Remote Control can send notification via email using the Simple Mail Transfer Protocol (SMTP), numeric pager, or alphanumeric pager using the Telocator Alphanumeric Protocol (TAP). An administrator can define the notification path and enable or disable paging for any event group.

TAP paging allows the HP TopTools Remote Control to send meaningful text notifications to designated pagers. If your mobile phone service provider supports the TAP protocol, you can use HP TopTools Remote Control to send Short Message Service (SMS) n oti fications up to 160 characters in length to your mobile phone.

Diagnostics

Memory diagnostics. If enabled, this function reads continuously through the complete memory range at a defined maximum performance impact. Single bit errors are logged and a session count is calculated.

Last screen before Automatic Server Restart (ASR). If the NetSer ver SNMP agents software is installed, HP TopTools Remote Control automatically captures a snap shot of the server’s screen (blue scr een on Windows NT servers) up on a n ASR event, preserving error messages or other screen activity that appeared before restart. An administrator can view the snapshot from a remote client and use the screen contents to tr oubl es hoot server problem s .

Other Features

Automatic server shutdown on voltage or temperature emergencies. The HP TopTools Remote Control card can be configured to automatically shut down your server if it detects an over-voltage or over-heating condition.

Remote floppy boot of the server. For remote reboot, HP T opTools Re mote Control allows an administrator to specify a boot floppy image file located on a TFTP server (see Appendix C for details). The HP NetServer in which the HP TopTools Remote Control card is installed automatically fetches this boot image after a reset operation and executes the new boot image. Using this feature, for example, an administrator can remotely update the HP NetServer’s BIOS, or remotely run server diagnostics.

Chapter 2 Introducing TopTools Remote Control

Remotely upgrade firmware. The HP TopTools Remote Control management program code is stored in Flash ROM on the HP TopTools Remote Control card. If it is necessary to upgrade the firmware, a newer r evision of the program code may be downloaded via a TFTP server to the programmable ROM (see Appendix C for details). When available, new firmware versions can be obtained from the HP web s ite.

SNMP support. HP TopTools Remote Control includes SNMP support embedded in firmware on the Remote Control card. SNMP queri es (MIB-II) provide seamless integration with any SNMP mana g em ent platform including HP TopTools and HP OpenView. SNMP t raps th a t occur d uring a server hang or power down may be forwarded to a management console of your choosing. These management solutions provide in-band (network connected) monitoring of your servers.

DHCP support. DHCP is based on a client-server paradigm in which the HP TopTools Remote Control card contacts a DHCP server for configuration parameters. The DHCP server is typically centrally located and operated by the network administrator. The HP TopTools Remote Control card can be reliably and dynamically configured with parameters appropriate to the current network architecture. These parameters are the IP address, subnet mask and default gateway.

HP TopTools Remote Control System Requirements

Minimum Server Requirements

To install and use HP TopTools Remote Control, you will need:

• An HP NetServer system that supports I

slot.

NOTE The HP TopTools Remote Control card is only supported in

HP NetServers that support the I2C/IPMB. Currently, these includ e systems such a s the HP NetServer LC 3, LH 3 and LH 4. If you don’t have one of these systems, refer to your HP NetServer’s system documentation to confirm that it supports the HP TopTools Remote Control card.

C/IPMB and has an available PCI

Chapter 2 Introducing TopTools Remote Control

• The server must also have been initially set up with a Network Operating

System and the HP NetServer SNMP agent s i nstalled. HP TopTools Remote Control uses these agents to perform certain functions. If you are not sur e, refer to the HP NetServer SNMP a g ent installation instructions available from the Information Assistant program on the HP NetServer Documentation CD that came with your NetServer.

• An external modem (requir ed only for paging and dia l -up remote access).

A list of recommended modems is included in Appendix B. An updated (most current) list may be found on the Tested Products List for your particular HP NetServer. To view this list, refer to Appendix B.

• A dedicated 10Base-T compatible LAN connection (required for email

notification and LAN access) and a unique IP address for the HP TopTools Remote Control card (either fixed or DHCP).

• For HP NetServers running Windows NT 3.51 or 4.0, full graphics

console redirection to the remote client is available using Symantec’s pcANYWHERE32 (see Chapt er 6, Setting Up NT Graphics Console Redirection Using pcANYWHERE32).

Minimu m Remote Client Requ iremen ts

To access HP TopTools Remote Control, you need the following:

• A personal computer with an Intel Pentium processor

• A VGA color display (800 X 600, greater than 256 colors minimum

resolution)

• Micr osoft Windows 95 ( with Ser vice Pack 1), Wind ows 98 , or Windows

NT 4.0 (with service pack 3)

• TCP/IP stack (included with Microsoft Windows software)

LAN C onnect ion Requirements

To access HP TopTools Remote Control via LAN, you need the following:

• LAN connection with 10Mbit support

• Supported Web Browser (see below)

• pcANYWHERE32 Version 8.0 for Windows NT server con sole

redirection (included on HP NetServer Navigator CD)

Chapter 2 Introducing TopTools Remote Control

Dial-up (PPP) Connect ion Requirements

To access HP TopTools Remote Control via modem, you need:

• A supported modem (refer to Appendix B) and phone line

• MS Windows NT or 95 Dial-up Networking installed. For non-Windows

platforms, suitable PPP software installed.

• A supported Web Browser (see below)

• pcANYWHERE32 Version 8.0 for Windows NT server con sole

redirection (included on HP NetServer Navigator CD)

Supported W eb Br owsers

To access HP TopTools Remote Control’s web-based user interface, one of the following web browsers must be installed at the remote client:

• Internet Expl orer 4. 01 with Service Pack 1 (version 4.72.3110.8, update

version SP1, as viewed from the "About Internet Explorer" option under Help) or higher (downloadable from Microsoft’s web site: www.microsoft.com)

• Netscape Communicator 4.5 (as viewed from the "About Communicator"

option under Help) or higher (downloadable from Netscape’s web site: www.netscape.com)

NOTE Netscape 4.5 does not allow for independently resizing Java

applets i nside HTML frames.

3 Hardware Installation and

Configuration

This chapter provides instructions for installing the HP TopTools Remote Control card in a server and setting up a hardware connection that permits remote management of the server. (See Chapter 4 for information on setting up HP TopTools Remote Control management software.) Installation and configuration of the hardware includes:

• Verifying and, if necessary, updating system BIOS for compatibility with

HP TopTools Remote Control

• Preparing the HP TopTools Remote Control card

• Installing the HP TopTools Remote Control card

• Verifying that the HP TopTools Remote Control card has been installed

correctly

• Running the HP TopTools Remote Control BIOS setup program

Chapter 3 Hardware Installation and Configuration

Verifying and Updating the Server’ s System BIOS

To verify that the server’s system BIOS is compatible with HP TopTools Remote Control:

1. Insert the HP NetServer Navigator CD supplied with HP TopTools Remot e Cont rol i n the NetServer’s CD-RO M dri ve and reboot. Th e Navigator CD boots and automatically verifies that the system BIOS and firmware are compatible with HP TopTools Remote Control.

2. If the system BIOS (or associated firmware) is out of date or otherwise incompatible, update it.

3. Wh en you have finished , remove the HP NetServer Navigator CD and reboot th e s ystem.

Preparing the HP TopTools Remote Control Card

The HP TopTools Remote Control card can function independently of the server’s power state (on or off). Power for the card can be supplied through the use of the included rechargeable on-board battery pack and/or an optional external AC/DC adapter.

For example, if the server power is not available due to a power failure, HP TopTools Remote Control switches automatically to an alternate source. The first priority is to use the external AC/DC adapter, if an AC/DC adapter is not available, it uses the battery.

NOTE Without an external AC/DC adapter, the battery pack is able

to power the HP TopTools Remote Control card for about one hour in case of a server power failure. When the server’s power is on, the battery recharges off the server’s PCI bus.

Mountin g the Batter y Pack

The battery pack must be mounted on the HP TopTools Remote Control card before the card is installed in the server. Note that the battery’s sides are slotted so that it can slide onto the pr inted circuit board as shown in Figure 3-1.

Chapter 3 Hardware Installation and Configuration

CAUTION The HP TopTools Remote Control card is sensitive to static

electricity and can easily be damaged by improper handling. Use of an antistatic service kit, such as 3M® 8501/8502/8505 or equivalent is recommended.

To mount the battery pack:

1. Place the HP TopTools Remote Control card on a clean non-conductive surface and disconnect the battery cable from the card.

2. With reference to Figure 3-1, the cooling vents on the battery pack should be on the same side as the board components. Be sure the battery cable is situated on the right and can easily reach the battery connector on the card.

1.Slide battery onto board

2. Insert darts fromrear side of board

Co olingvent s

3. Plug battery cable into battery connector.

Figure 3-1. Connecti ng t he Batt er y Pack and Cables

3. Make sure that the battery pack is securely mounted to the card using two of the supplied plastic darts. These must be pressed in from the back (the circuit side) of the card. The third dart in the package is a spare.

NOTE In case the battery must be removed (for exchange or

replacement), use a screwdriver or a coin to remove the darts.

Chapter 3 Hardware Installation and Configuration

4. Plug in the cable leading from the battery pack into the battery connector on the card (refer to Figure 3-1).

For proper operation make sure that the battery is fully charged after installation into the server. Charging takes about two hours after the server has been powered up, or after the optional AC/DC power adapter has been plugged in.

CAUTION The battery pack is already pre-charged. Be careful handling

the battery pack – a short-circuit in the battery cable can damage the battery pack.

For detailed information about battery operation, replacement, recycling, and disposal, see Appendix E.

Connecting th e I2C Cable to the Remote Control Card

HP TopTools Remote Control provides an I2C/IPMB interface. This 4-pin conn ector pr ovid es access to th e I

C/IPMB bus on th e ser ver system board . It allows remote monitoring of all sensors (for example, voltages and temperatures) built into the system board, as well as access to the System Event Log (SEL) and control of the front panel power and reset buttons.

Before installing the HP TopTools Remote Control card in the server, you need to conn ect the I

1. Locate the I

C cable t o t he car d . To conn ect the I2C cable:

C cable connector on th e HP T op Tools Remote Con trol card. You'll find it next to and just below the battery pack connector. (Refer to Figure 3-2.)

IC/IPMB connector

Figure 3-2. Locati ng t he I2C/IPMB Connect or

Chapter 3 Hardware Installation and Configuration

2. Plug in either en d of the I2C cable (HP Part Number 5183-6569).

Note: I Ccable end connectors are identical

Figure 3-3: I2C cable

Installing the TopTools Remote Control Card in the Server

The exact procedure for installing the HP TopTools Remote Control PCI card depends on your particular server model. For specific information about installing a PCI card in your server, refer to the user guide supplied with your server. See Appendix D, "Technical Specifications," for information about the power requirements for HP TopTools Remote Control.

WARNING Hazardous voltages are present inside the server. Always

disconnect AC power and un pl ug external connecting cables from the HP NetServer while working inside the unit. Serious injury may result if this warning is not observed.

Connecting th e I2C Cable to the Ser ver

After you have physically installed the HP TopTools Remote Control card into your server, you must cable the card t o t he server’s system board. O ne end of the supplied I Car d (see previ ou s s ection). Conn ect the other end to the I the s erver.

C/IPM B ca bl e should a lread y be connected to the Remote Control

C/IPM B con nector on

Chapter 3 Hardware Installation and Configuration

NOTE The I2C cable is both color coded and keyed to plug in to the

I2C/IPMB connector only one way. HP does not support installations of the HP TopTools Remote Control card in systems that do not include the I thes e includ e s ystems such a s the HP NetServer LC 3, LH 3 and LH 4. To find out if your server includes an I

C/IPMB feature. Currently,

C/IPMB

connector, refer to your server documentation.

Connecting an Optional AC/DC Adapter

In addition to the battery pack, you may purchase an external AC/DC 5-volt adapter and use it to supply power to the HP TopTools Remote Control card even if the server’s power is down. The optional AC/DC adapter (HP part number D6138A) is available from your authorized HP dealer. HP recommends use of the adapter when you want to extend the card’s remote power-on feature beyond the limits of the battery pack’s capability (30 to 60 minutes).

100-240VAC 50-60Hz

Figure 3-4. AC/ DC Adapt e r f or HP TopTools Remote Control car d

5V(±5%)

2.0AMax.

1. Plug the optional AC/DC adapter into an available power receptacle or Uninterrupt i ble Power Supply (UPS).

2. Plug the power supply cable into the 5-volt DC input on the rear bra cket of the HP TopTools Remote Control card.

Chapter 3 Hardware Installation and Configuration

5 volt DC input

Figure 3-5. Pl uggi ng in the Optional AC/ DC Adapter

3. HP recommends that you attach the AC/DC adapter directly to the server housing using tie wraps to ensure th at t he power supply cable to the card isn’t accidentally disconnected.

CAUTION Do not power down a server with an installed HP TopTools

Remote Control card if the card’s battery is weak and the card does not have an AC/DC adapter plugged in. In such a case, you will not be able to remotely connect to the server until someone goes to the server site and powers the unit back on.

Verifying Card Installation

Each time the HP TopTools Remote Control card is powered up, a built-in self-test procedure automatically executes.

Diagnostic LEDs

RS-232 port

LAN LEDs

Figure 3-6. HP TopTool s Remote Control PCI Car d LEDs

Chapter 3 Hardware Installation and Configuration

Self Test Power Up Sequence

During the HP TopTools Remote Control card’s self test, observe the diagnostic LEDs locat e d just above the card’s RS-232 port (refer to Figure 3-6).

1. The green (heartbeat) LED and the red (error) LED switch on for about 10 seconds.

2. If n o error s are det ected, the green heartbeat LED flash es every 5 seconds, indicating normal operation. After initial power-up, the red LED should not be visi ble.

3. If, after power up, the red error LED switches on, a problem with the HP Remote Control card is indicated. Refer to Appendix F for detailed information about blinking LED failure codes.

Before you can use HP TopTools Remote Control, an independent communications link (LAN or modem) must be set up, cabled, and properly configu red. Proceed to the next chapt er for detailed instructions on how to set up a remote connection to the HP TopTools Remote Control card.

4 Setting Up the Remote Connec tion

This chapter describes how to cable and configure the remote communications link to HP TopTools Remote Control card (LAN or modem). Once communications have been established, you may control your HP NetServer using the HP TopTools Remote Control web interface.

NOTE If you have not provided for an independent communications

link to the card (either via a dedicated LAN line or dial-up modem line), you will be unable to communicate with the HP TopTools Remote Control card.

Your options for setting up the server for remote connection include one, or both of the following:

• A connection through the local area network (LAN) via a dedicated line

connected to the HP TopTools Remote Control card’s LAN port

• A connection through an external modem connected to the HP TopTools

Remote Control card’s RS-232 (serial) port

RS-232 connector

10Base-T 10 Mbit LAN connector

Figure 4-1. Remote Connection Opti ons

Chapter 4 Setting Up the Remote Connection

Regardless of the type of physical connection joining the TopTools Remote Control card and remote client, you must initially use the HP TopTools Remote Control BIOS setup program at the server (described in the next section) to configure a communications link between the HP TopTools Remote Control card and a remote client.

Running the HP TopTools Re mote Control BIOS Setup Program

HP TopTools Remote Control includes its own on-board processor that provides remote access and server supervision even if the server’s power and operating system are not functional. Because of the card’s operational independence, the installation procedure differs from more standard PCI interface cards such as LAN cards.

Use the card’s BIOS setup program (available at server bootup) to configure the card for the interface(s) you are currently using or plan to use. For example, if the HP TopTools Remote Control card is to be accessed via your local area network, the LAN settings must be defined. If you are planning both local area network and m odem a ccess, you need to defin e both LAN a nd the PPP settings.

NOTE Once the communications link is initially configured using the

HP TopTools Remote Control BIOS Setup program, you can change these configuration parameters at your remote client using the HP TopTools Remote Control web interface (described in Chapter 5) without rebooting the server.

To configure the HP TopTools Remote Control card:

1. Boot the s e rver .

2. Wait for the monitor to display the message, "HP TopTools Remote Control card detected, <firmware version> IP Address <xx.xxx.xxx.xxx>" then press F3 to enter the HP TopTools Remote Control setup routine.

3. Enter the appropriate number to access the required configuration screen. To exit the configuration and continue with the boot p rocess, press X.

Chapter 4 Setting Up the Remote Connection

HP TopTools Remote Control for HP NetServers Card Setup <L> LAN Settings <P> PPP Settings <R> Remote Boot Settings <F> Firmware Update Settings <X> Exit

Figure 4-2. Main Setup Screen

The displayed value on any of the setting screens is updated as soon as an entered value is validated.

LAN Configuration

For a remote connection to the TopTools Remote Control card via LAN, the LAN Settings screen is used to set up the connector on the card. If you are not sure how to set network parameters, contact your network administrator for the correct network settings.

NOTE The HP TopTools Remote Control card requires its own

unique IP address (different from the server’s IP address) since it functions independently of the server on which it is installed.

Press the desired letter (D, I, N, or G) on the keyboard to chan ge one of your Local Area Network settings. An entry window pops up that allows the entry of the new value. Closing this entry window initializes the validation of the new entry. If it is valid it will be updated on the corresponding setting screen, otherwise an error message occurs. Press M to return to the Main Setup Screen.

HP TopTools Remote Control for HP NetServers - LAN Settings <D> Enable DHCP DHCP is DISABLED <I> Set IP-Address 192.168.10.10 <N> Set Netmask 255.255.255.0 <G> Set Gateway 127.0.0.1 <M> Main Menu

Figure 4-3. Local Area Net work Configuration

Chapter 4 Setting Up the Remote Connection

If DHCP is enabled, the next time the HP TopTools Remote Control card reboots it will obtain its network settings (including its IP address) from the DHCP server. The card will attempt to keep the assigned network settings for as long as possible so you won’t n eed to go back into the card’s BIOS setup program to view a new IP address (or view the card’s new address via HP TopTools Device Manager) every time the card reboots. If, for some re ason, th e IP address on t he card changes, an event will be generated warning you of the change. You may configu re th e card to p age you for this event.

NOTE The TopTools Remote Control card always requests the

maximum lease time for network settings so that they do not change. It will also attempt to renew the lease before the lease time expires. As long as the card does automatic renewing in time, it will not lose the leased IP Address. However, if the card is switched off, and remains off past the lease renewal date, it will lose its lease on the IP Address and will need to obtain a new one.

PPP Configuration

For remote connection to the TopTools Remote Control card via a modem, the Point-to-Point Network configuration must be enabled and defined. This includes an initialization string for your external modem, a PPP IP address and a PPP Netmask address. Typically, you leave the PPP IP address an d PPP Netmask at the factor y defaults si nce your PPP connection does not i nteract with the sit e network.

NOTE The PPP IP ad d ress must be different from the HP TopTools

Remote Control card’s LAN IP address.

HP TopTools Remote Control for HP NetServers - PPP Settings <P> Enable PPP PPP is DISABLED <S> Set PPP Initialization String ATL1M1X3E0S0=3 <I> Set PPP IP-Address 192.168.100.10 <N> Set PPP Netmask 255.255.255.0 <M> Main Menu

Figure 4-4. Point-to-Point Configuration

Chapter 4 Setting Up the Remote Connection

Remote Boot Configuration

The HP TopTools Remote Control card i s able t o boot the ser ver using a boot floppy image file located on a TFTP server (see Appendix C for detailed information about TFTP remote boot setup). This feature can also be configured at the remote client using the TopTools Remote Control web interface software.

To us e the remot e boot feat ure:

1. Se t Remot e Boot to "on." N ote that once this is set , th e NetServer will continue to attempt to boot off a remote boot image until you go back into the HP TopTools Remote Control BIOS setup program and set this option to "off."

2. De fine the filen ame of t he boot image.

3. Enter the IP Address of the TFTP server where the image file is located.

4. When you are finished running the HP TopTools Remote Control card’s BIOS Setup program, restart the NetServer and run the NetServer’s BIOS Setup program (typically, accessed by pressing F2 when prompted during the boot-up process). Be sure that the floppy drive is listed as a bootable devic e and is placed fi rst in the boot order.

HP TopTools Remote Control for HP NetServers - Remote Boot Settings <R> Disable Remote Boot Remote Boot ENABLED <N> Set Boot Image Filename bootimg.bin <A> Set IP-Address of Image TFTP Server 127.0.0.1 <M> Main Menu

Figure 4-5. Prepar at i on for Remote Boot

NOTE Instructions for setting up a TFTP server may be found in

Appendix C, or contact your local network administrator for the correct TFTP server setup and for available boot images. A TFTP server should typically be located within your company’s firewall.

Firmware Update C onfigur ation

If a new or backup version of the HP TopTools Remote Control card firmware is stored on a local TFTP server (see Appendix C for detailed information about firmware update configuration using TFTP), use the firmware update screen to

Chapter 4 Setting Up the Remote Connection

download the desired version onto your card. Note that once you select "Start Firmware Update" the update begins immediately.

HP TopTools Remote Control for HP NetServers - Firmware Update Settings <S> Start Firmware Update <F> Set Firmware Image Filename firmimg.bin <A> Set IP-Address of Firmware TFTP Server 127.0.0.1 <M> Main Menu

Figure 4-6. Prepar at ion for Firmware Updat e

After firmware update is finished you will be prompted to reboot the c ard , so the new settings can take effect.

NOTE If you don’t see this prompt or the connection to the HP

TopTools Remote Control card is interrupted during the firmware update, repeat this update before rebooting the card.

Setting Up a LAN Connection

You can communicate with remote clients by connecting to your local 10Base-T compatible network using the RJ-45 jack located at the rear bracket of the HP TopTools Remote Control card and an appropriate cable.

The following figure illustrates a LAN connection joining an HP NetServer (with HP TopTools Remote Control card) and a remote client.

Remote Client

RJ-45 cable

Office LANjack

HPTopTools Remote Control cardto10Base-T or 10/100 Hub

Figure 4-7. Rem ot e Connect i on via the LAN

Chapter 4 Setting Up the Remote Connection

To enable remote connection over your local area network, LAN settings must have been defined in t he card’s BIOS setup program (see previous section).

Remote Client Configuration (LA N)

Your remote client should already be set up and connected to your local area network. Verify that TCP/IP protocol is set up properly for the client (client’s IP Address, Subnet Mask, and Gateway) by checking its properties from the Network program in the Control Panel. Verify your browser’s proxy settings. If your site uses a proxy server for Internet access, you will need to bypass the proxy server by entering the IP address of your HP TopTools Remote Control card in the exceptions list.

When you are rea d y to make your fir s t connection, proceed to Chapter 5.

Setting Up to Use an External Modem

You can communicate with a remote client by connecting an external modem to the card’s serial communications port. A modem connection at the remote client is required to complete the data link. The following figure illustrates this type of connection joining the server and the remote client.

See Appendix B for information on modem support for HP TopTools Remote Control.

Phone jack

Modem cable

Remote Client PC

Modem

Phone jack

RJ-11 cable

Modem

Server

Figure 4-8. Remote Connection Through an External Modem

Chapter 4 Setting Up the Remote Connection

NOTE HP recommends tha t you supply power to your external

modem from an Uninterrupt ible Power Supply (UPS), so that you can be notified in case of an AC line power failure.

Remote Client Configuration (PPP/Dial-Up Networking)

This section describes using dial-up networking for a Windows NT 4.0 client. Windows 95 and 98 configuration steps are similar. For other operating systems, refer to your system documentation for instructions on how to set up a PPP connection.

In Windows NT 4.0, after running the TopTools Remote Control BIOS setup program to configure t he card for PPP communication, do the following to set up the r em ote cli ent for PPP communi cation with the TopTools Remote Control card:

1. The Dial-Up Networking feature must be installed and a modem must be configured through the Windows Control Panel|Modems program.

2. If you want to set up dialback with your TopTools Remote Control Card:

◊ From Control Panel|Modems, select on your modem. ◊ Click Properties. ◊ Select the Connection tab. ◊ Click Advanced. Then add the following string in the "extra settings"

field:

x3&c0&d0

The dialback feature cannot function properly if you do not enter this string in the Extra Settings field as indicated.

3. Configure Dial-Up Networking by double-clicking the "My Computer" icon and then "Dial-Up Networking."

NOTE If you wish to configure dialback with the HP TopTools

Remote Control card, you need to login to the card first and set the dial-back number under Configuration|Users.

4. In the Dial-Up Networking window, include phonebook entry and dialin g information.

Chapter 4 Setting Up the Remote Connection

Figure 4-9. Example: Configuri ng Di al-Up Networking in Windows NT 4.0

5. Under "More," select "Edit entry and modem properties." Here you can set up modem configuration using the "Basic" tab.

6. Click the "Server" tab to specify the dial-up server type, network protocols, and compression. Make sure your settings match the following figure. (If you have Windows 95, make sure you do not check the "Login to network" option.)

Chapter 4 Setting Up the Remote Connection

Figure 4-10. Defi ne t he Dial-Up Server Type

7. Click the "TCP/IP Settings" button (see Figure 4-11). Select the "Server assigned IP address" option. The client will automatically get an IP Addr es s from th e HP TopTools Remote C ontrol ca rd. C heck "Speci fy name server addresses" and make sure all DNS and WINS en try fields are set to zero (0). Uncheck "Use default gateway on remote network." Click OK.

NOTE The card derives th e ad d ress using t he PPP IP Address of the

card which it increments by "1". If the resulting address is equal to "0" or "255," it is incr ement ed by "1" again.

Chapter 4 Setting Up the Remote Connection

Figure 4-11. Define TCP/IP Settings

8. Click the "Script" tab. To expedite the TopTools Remote Control login process, use the script provided by HP included on the HP NetServer Navigator CD in \ttrc\us\ttrc.scp. Copy this script file to your remote client and enter that path in the script dialog box.

Chapter 4 Setting Up the Remote Connection

Figure 4-12. Configure Script

If you don’t wish to use the script, select "Pop up a terminal window" instead.

9. Cl ick the " S ecu rity" ta b a nd select " accept only encrypted a uthentication".

10. You may now dial up to establish the modem connection to the card using the card’s external modem phone number. Once connected, you will see a modem connection icon on the task bar of your desktop.

When you are rea d y to make your fir s t connection, proceed to Chapter 5.

5 Logging In and Using the HP

TopTools Remote Control Web Interface

After you’ve installed, cabled, and configured the HP TopTools Remote Control card using the card’s BIOS setup program, you are ready to set options for the Remote Control card using HP TopTools Remote Control’s management software.

Using your web browser you can remotely set all card options including:

• Setting up an administrator list (up to 16) for system access and

notification

• Configuring event management operations, including the enabling of

paging and e-mail notification

• Configuring serial communications for external modem

• Config uring LAN access

CAUTION Configuring LAN access during a remote connection is

dangerous. Changing your LAN access settings while logged on could terminate your connection.

• Viewing a log of server events and PCI utilization

• Viewin g current mea s u remen t sensor s

• Viewing ser ver screen s

• Running diagnostics on the server

• Performing remote firmware or BIOS updates

• Remotely power on, power off, power cycle, or reset the server

Chapter 5 Logging In and Using the TopTools Remote Control Web Interface

Logging In to HP TopTools Re mote Control

To initiate a connection to HP TopTools Remote Control from the remote client, connect to HP TopTools Remote Control via LAN or modem connection, as follows:

1. If you are u sing a m od em ( PPP) at th e remote cli ent (proceed to step 2 if you are not), make your connection using the Dial-Up Networking program. Once connected, you will see a modem connection icon on the task ba r of your desktop, proceed t o step 2.

2. At the remote client, start your web browser software. Make sure that the proxy settings for your browser have been correctly set. If your site uses a proxy server, enter the IP address of the TopTools Remote Control card in the browser’s exceptions list to bypass it.

3. Enter the URL address of the HP TopTools Remote Control card, which should be one of the foll owing :

◊ If connecting via LAN, enter the card’s IP address (for example:

http://xxx. xxx. xxx. xxx/ ), or a host name, if one has been assigned to HP TopTools Remote Control in your DNS server (for example: http://cardname.companyname.com).

◊ If connnecting via PPP, enter the card’s PPP IP-address t hat you

entered when you ran the HP TopTools Remote Control BIOS setup (for example: http://xxx.xxx. xxx. xxx/)

Once you are connected, the TopTools Remote Control Identity page is displayed in your browser window (see Figure 5-1).

Chapter 5 Logging In and Using the TopTools Remote Control Web Interface

Click here for HP TopTools Remote Control Online Help

Figure 5-1. HP TopTools Remote Control Web Interf ace Sof tware

4. Click the Configuration tab. The login prompt is displayed.

5. In the User Name field, enter a valid administrator name. For your first login, the factory default n a m e i s ADMI N.

6. At the password prompt, enter the password that belongs to the administrator name. For your first login, the factory default password is ADMIN.

NOTE The user ID and the access password for HP TopTools Remote

Chapter 5 Logging In and Using the TopTools Remote Control Web Interface

some administration actions on multiple cards at once. See online help for details (click the "?" button in the upper righ t corner of the browser window).

Using the HP TopTools R emote Control Web Interface

You can use HP TopTools Remote Control web interface to remotely manage the server in which you have installed the HP TopTools Remote Control card. The following management features are available for setting up and configuring remote control of the HP NetServer.

NOTE Only one user can be logged on to the HP TopTools Remote

Control card at a time. To log off, using your web browser, shift to another URL. By default you are automatically logged off after five minutes of inactivity (you may increase this time using the TopTools Remote Control web interface).

For detailed information about each tab, click the online help button in the upper right corner.

• Identity. Description of key information about the HP TopTools Remote

Cont rol car d and the connected server including compu t er na me, description, location, and IP Address.

• Status. Provides an Event Log and access to environmental data,

including voltage and temperature readings at the server.

• Configuration. This is where you set up information about event

management (how you will be notified of problems), add users, configure information about the server, and configure information about the card, includ i ng LAN and PPP a ssi g nments. From here you can al so set up a remote firmware update of the HP TopTools Remote Control card or you can set u p th e HP NetServer to boot us ing a remote boot image.

• Diagnostics. Includes a diagnostic test to scan server memory.

• Remote Control. Used to initiate remote control of server functions,

includ ing s e rver c onsole redirection , remote shutdown and server reboot. To use these options, you must install the included TFTP software. Refer to Appendix C for details.

Chapter 5 Logging In and Using the TopTools Remote Control Web Interface

• Support. Provides listings of additional user resources relative to server

configuration and management. Best used when also connected to the World Wide Web for rea d y access to HP’s web pag es .

• Use with TopTools Device Manager. TopTools Remote Control fully

integrates with the TopTools Device Manager product (version 4.1x an d above). Access to your TopTool s Remote Control card may be done via accessing a server page of a server that has the TopTools Remote Control card installed, or through the Others list under Devices|Device Types.

Group actions on multiple TopTools Remote Control cards may be performed using TopTools Device Manager by selecting the cards you want with your mouse and right-clicking. Group actions include adding and deleting users, changing user passwords, viewing user configurations, powering on and off the server, and updating card firmware.

Access to the HP TopTools Remote Control management features depend on the privilege level of the user. For detailed information about user privileges, refer to HP TopTools Remote Control online help.

6 Setting Up NT Graphics Console

Redirection Using pcA NYWHERE3 2

For NetServer systems r u nnin g Mi crosoft Windows NT 3.51 or 4. 0 , you can redirect the server’s NT graphics console to a remote PC client to remotely perform operations as if you were sitting at the server. To do this, you must install pcANYWHERE32 software. p cANYWHERE32 compon ents must be installed and configured at both the server and the remote client to use NT remote control. The figure below show how it works:

At the RemoteClient Using

the user dials into

aModem:

At the Server:

installing pcANYW HER E32 and configuring it for LAN and/or modem communications, the server maybe takenover by the remote client via a LAN and/or modem connection.

after

HPTopT oolsRemote Control, selects "NTRemote Control," hangs up and dials back to the server using pcANYWHE RE32and takes full graphicscontrol of the HP NetServer.

Modem

NetServer

Modem

LAN

Remote

Console

LAN

Figure 6-1. NT Console Redirection to a Rem ot e Cl ient

At the RemoteClient Using the LAN:

the user launches pcANYWH ERE32andtakes full graphics control of the HP NetServer.

Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32

Installing pcANYWHERE32 on the Server

To enable console redirection (the ability to redirect what’s graphically displayed on your server) either over the LAN or via modem, you must first install the pcANYWHERE32 host software, i ncluded with your system, on your HP NetServer.

NOTE Remember that the HP TopTools Remote Control card

software license authorizes a single administrator for each copy of software (includi ng Symantec’s pcANYWHERE32).

Console Redirection Over a LAN

If you want console redirection (remote control) of your server over a LAN (instead of using a modem with pcANYWHERE32), you must have TCP/IP software installed on your server. TCP/IP is available with the standard Windows NT product.

Installing pcA NYWHERE 32 Serv er Softwar e

Installing pcANYWHERE32 at the ser ver requires a dministrator privileges in order to configure the program’s communications features. Your server must be running either Windows NT 3.51 or 4.0.

To install the pcANYWHERE32 software at your Win d ows NT server :

1. Log in to Windows NT with administrator privileges. You need to be the system administrator, or have an account that belongs to the administrator group.

2. Insert the HP NetServer Navigator CD (supplied with HP TopTools Remote Control) in the CD-ROM drive.

3. If you want to run p cANYWHERE32 via t he modem connected to the HP TopTools Remote Control card, install the appropriate NT serial driver by running one of the following NT driver setup programs.

For Windows NT 4.0, the driver is located in:

:\ttrc\us\nt40drvr\setup.exe

For Windows NT 3.51, the driver is located in:

:\ttrc\us\nt35drvr\setup.exe

where x: is the letter of your CD-ROM drive. Follow the on-screen setup instructions.

Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32

4. Run the pcANYWHERE32 setup progr am. From t he Windows Start menu, click "Run" and browse to the setup program’s location:

:\util\pca32\us\disk1\setup.exe

where x: is the letter of your CD-ROM drive. Follow the on-screen setup instructions.

5. When setup is complete, you are prompted to restart. Remove the HP NetServer Navigator CD and click OK.

Configurin g pcAN YWHE RE32 Ser ver Software

After you have completed pcANYWHERE32 installation at the server, you need to configure the software to function as a host for graphics console redirection. Once configured and enabled, the HP NetServer waits on a direct serial connection via the HP TopTools Remote Control card’s serial port (COM4 by default).

To configure pcANYWHERE32 on t he server:

1. Run pcANYWHERE32. Eith er double-click the pcANYW HERE32 program icon i n the p cANYWHERE 3 2 p rogram g roup, or access the program from the Start menu.

2. At the pcANYWHERE32 main screen, click the Be a Host PC action button.

Menu bar

Action but ton bar

Figure 6-2. pcANYWHERE32 Server-Si de Toolbar

Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32

3. Make a new connection item for your server. Double-click the "Add Be a Host PC Item".

4. Configure the connection item for LAN or modem use.

◊ LAN connection: Select TCP/IP a s the connection device. ◊ Modem connection: You will be prompted for a Host Name and

conn ection devi ce. Select the COM port (not modem) as signed by the HP TopTools Remote Control card’s serial driver (see previous section).

With your selected COM port highlighted, click Details and check the communications parameters assigned to the port. Configure the port as shown in Figure 6-3.

Figure 6-3. Conf i gur ing the Server-side CO M Port in pcANYWHERE32

NOTE You can configure the pcANYWHERE32 host to wait for both

a modem and LAN connection by checking both a COM port and TCP/IP in the host icon’s "Properties."

Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32

5. Click OK then Next and deselect the checkbox to "Automatically launch after wizard," then click Finish. Your new connection item appears in the pcANYWHERE32 main window.

6. Right-click your new connection item and click "Properties".

7. From the Properties menu, click the Settings tab and check the "Launch with Windows" and "Run minimized" checkboxes. Click OK to return to the main program window.

8. If you want to rename the connection item you just created, right-click the connection item and click Rename. Type in the new name.

9. Close pcANYWHERE32 an d restart your ser ver . Once restar ted, pcANYWHERE32 is automatically launched and ready to support a remote connection.

You can customize your host configuration to allow for more options and greater security. For example you can create a list of allowed callers, or enable features such as call-back. Refer to pcANYWHERE32’s on line hel p for more information on configuration.

Your pcANYWHERE32 server- si d e installation and configuration is complete. After rest a rting Windows NT, pcANYWHERE32 is automatically launched and remains ready, in the background, as an NT service. The server is ready to accept a call from a remote computer runn in g pcANYWHERE32 remote control software.

Installing pcANYWHERE32 on the Remote Client

After you have installed pcANYWHERE32 host software at t he HP NetServer hosting the HP TopTools Remote Control card, you need to install the pcANYWHERE32 remote client software.

NOTE Remember that the software license authorizes the installation

of pcANYWHERE32 on one remote client and one HP NetServer. If you want to install pcANYWHERE32 on additional systems, purchase additional licenses from Symantec.

The instructi ons that follow focus on the use of pcANYWHERE32 with HP TopTools Remote Control. pcANYWHERE32 supports man y other additional features that may be useful to you. For details about pcANYWHERE32’s featu res, refer to the online pcANYWHERE32 Use r Gu i d e .

Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32

Console Redirection Over a LAN

If you want console redirection (remote control) of your server over a LAN (instead of using a modem with pcANYWHERE32), you must have TCP/IP software installed on your client. TCP/IP is available with the standard Windows NT product.

Installing pcA NYWHERE 32 Remote Client Softwar e

pcANYWHERE32 must be already in stalled and configured as a host on your HP NetServer before you can initiate a call from your remote client. Refer to "Installing pcANYWHERE32 on the Server" in t his chapt er for installation and configuration procedures.

Once installed and properly configured, pcANYWHERE32 runs as a startup service on your server and is therefore always ready and waiting for a call from a remote client run ning pcANYWHERE32 remote client softwar e.

To install pcANYWHERE32 at a remote client runn i ng eith er Windows 95, NT

3.51, or NT 4.0, run the pcANYWHERE32 setup progr a m. Inser t t he HP NetServer Navigator CD into the CD-ROM drive and run setup.exe located in the following directory:

:\util\pca32\us\disk1\setup.exe

where x: is the letter of the CD-ROM. Follow the on-screen instructions to complete installation of pcANYWHERE32 software at t he client.

Once the software is installed, go to the next section and configure pcANYWHERE32’s remote features to access and g raphi cally redirect your server’s console to the remote client.

Configuring pcANYWHERE32 Remote Client Software

The first time you start pcANYWHERE32, the Sma rt Setup Wizard helps you configure your system by prompting you for basic information. Configure the connection items depending on the type of connection you want to use. If you wish, you can configure separate LAN and modem connections to the same HP NetServer.

To configure pcANYWHERE32 a t t he remote client:

1. Run pcANYWHERE32 eit her by double-clicking the pcANYWHERE32 program icon (in the pcANYWHERE32 program group), or by accessing it from the Start menu.

Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32

2. At the pcANYWHERE32 main screen, click the Remote Control action button from the action button bar. You will see the Remote Control connection items displayed.

Figure 6-4. pcANYWHERE32 Rem ot e Control Connection It ems

3. Create a new connection item to access your HP NetServer by doubleclicking the "Add Remote Control Item". An installation Wizard prompts you for information needed to set up a new connection item.

4. The Wizard first prompts you for the name of a "New Host to Call". Enter the name of the HP NetServer where you installed the HP TopTools Remote Control card and click Next.

5. Select a connection device. Configure the connection item depending on the type of connection you require. Choose either of the following:

◊ LAN connection: If you are setting up a LAN connection item, select

TCP/ I P and proceed to the following LA N s ection.

◊ Modem connection: If you are setting up a modem connection item,

select an installed modem and proceed to the following modem section.

NOTE For both Windows NT and Windows 95, you must have a

modem already installed to complete the configuration. If the PC you intend to use as the remote client does not have a modem installed and recognized by Windows, you must install one to proceed.

Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32

To complete configuration of the connection item, proceed to the appropriate section below.

LAN C onnect ion

1. Highlight the TCP/IP option in the list of connection devices and click "Details".

2. Enter Gateway information if necessary, then click OK.

3. Identify the Host PC’s n am e (or IP Address for the host HP NetServer), then click "Next". If you leave this field blan k , p cANYWHERE32 provides a list of available server "Hosts" when you run this connection item. Be sure not to use the HP TopTools Remote Control card’s IP Address.

4. Uncheck "Automatically begin remote control session upon Wizard completion", then click Finish.

5. Optional: To automate login to the host HP NetServer, right click the connection item you just created and click "Properties", then the "Settings" tab. Fill in the "Login information" section.

NOTE If you intend to acces s the ser ver through the LAN exclusively,

skip the following "Modem C onnection" section and proceed to "Finishing Your Connection Items".

Modem Conne ction

1. Highlight an in stalled modem from the list of connection devices and click Details. Microsoft Windows 95 and NT 4.0 present you with a pre-configured list of Unimodem entries for your selection.

2. Check to be sure that the "Maximum speed" field corresponds to the capabilities of the installed modem you selected.

3. Enter the phone number of the HP TopTools Remote Control card’s modem, then click Next.

4. Uncheck "Automatically begin remote control session upon Wizard completion", then click Finish.

Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32

Customizing Y our Conne ction It ems

If you want to rename a connection item, right-click it, select Rename, and type in a new name. You can also copy, paste, and reconfigure a connection item to create an icon for each server you manage.

Installation and configuration of pcANYWHERE32 at the cli ent is now complet e. Proceed t o t he next section for inst ructi ons on the use of pcANYWHERE32 to redirect the NT graphics console.

Using NT Graphics Console Redirection

From your remote client, to enable graphics console redirection (the ability to redirect what’s graphically displayed on your server) either over the LAN or via modem, follow the directions listed below.

For a LA N conne ction

To initiate NT remote control via the LAN connection, do not go through the TopTools Remote Control web in t erface. Simply run the pcANYWHERE32 application at your client. Click the Remote Control action button. Then double-click the connection item you created for the server you want to manage. Your NetServer’s console is immediately redirected to your client.

For a Modem connec tion

1. From your remote client, connect to server’s HP TopTools Remote Control card using dial-up networkin g.

2. Once a connection is established, use your web browser to login to HP TopTools Remote Control and click the Remote Control tab.

3. Click the "NT Remote Control" button. This switches control of the TopTools Remote Control card serial port to the server. You have 5 minu t es t o esta bli sh a connecti on u si ng pcANYWHERE32 before TopTools Remote Control resets the serial port.

4. Hang up the dial-up networking connection. Right-click on the dial-up networking icon on the task bar (shown below) and click "hang up."

Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32

5. Start pcANYWHERE32. Double-click the remote control connection i tem for the ser ver’s HP TopTools Remote Control card. pcANYWHERE32 conn ects to th e server and begins redi recting th e N T console.

For more information on using Windows NT console redirection, or for details about pcANYWHERE32 features, refer to the onl i ne pcANYWHERE32 User Guide.

7 Troubleshooting

This chapter provides some guidelines for troubleshooting HP TopTools Remote Control card. Different sections highlight difficulties related to:

• Installation problems

• Paging concerns

• Remote client issues

Problems with Installation

The HP TopTools Remote C ontrol card does not respond.

Make sure that the HP TopTools Remote Control card is securely seated in a PCI slot.

Ch e ck th e diag nostic LED s locat e d above the RS-232 port on th e back panel of the card. If the green (heartbeat) light is not alternately flashing, something is wrong with the card. See Appendix F, "LED Codes," for more information.

Make sure the server’s system BIOS has been updated to the latest release (see Chapter 3 for details).

I can only vie w two se nsor s built into m y server, but I know that there must be more.

If the function "Show all Sensors" lists PCI Efficiency and PCI Utilization only, check that the I card and the server’s motherboard is installed and that both end connectors are securely engaged.

C cable connecti on between the HP TopTools Remote Control

Paging

I generated a test page from the HP TopTools Remote Contr ol Configur ation pa ge, but never received it.

Has a pager number and paging string been set up in HP TopTools Remote Cont rol? Also check to see that the telephone cor d is properly connected to th e exter nal m od em. Verify that the correct cable is properly connect ed to the card.

Chapter 7 Troubleshooting

If your pager service generates repetitive tones when it answers, the HP TopTools Remote Control modem may interpret the tones as a busy signal and attempt to re-dial. To prevent this, change the X4 command in the modem initialization string to X0 (blind dialing).

Can I use H P TopTools Remot e Contr ol to page ce llular phone s us ing Short Message Service (SMS)?

SMS (Short Messa ge Service) enhances paging by providing the ability to send and receive sh ort messa g es u p to 160 characters over cellular phones. If your cellular phone service supports the TAP protocol, you can use HP TopTools Remote Control t o sen d SMS notifications. Here’s how it works: HP TopTools Remote Control sends a notification to the provider using TAP, and the mobile service provider transmits the message to the cellular phone using SMS.

A tes t TAP page init iated by my server was never received by my pager.

The following event codes indicate conditions that interfere with successful paging.

20202: No Connection

Event code 20202 occurs when one of the following conditions is detected:

1. Your terminal is busy and thus was unable to connect.

2. Your modem is not plugged into the phone line.

3. The terminal may be inactive. Paging companies incur occasional down-time as they make upgrades and repairs to their terminals.

4. You may have select ed the wron g number for your Terminal Access Number. This number should not be the same as your pager number. After dialing, you should hear standard handshaking protocols begin upon connection.

5. Your modem is having trouble connecting at 300 or 1200 baud. Baud rate difficulties can usually be rectified by entering the correct initialization string for your modem. Modem initialization strings for modems supported by HP are listed in Appendix B.

20203 TAP: No ID=Prompt

Event code 20203 occurs when the terminal does not allow the HP TopTools Remote Control card to log on to the terminal system. The most common cause is that your modem is unable to connect at 300 Baud. To correct, see 20202 above (condition number 5).

Chapter 7 Troubleshooting

20204 TAP: No message go ahead

Event code 20204 occurs when the Termin al Logon is not accept ed . This indicates that:

1. Your terminal has required more information than HP TopTools Remote Control is configured to send.

2. Your paging service provider is not completely adhering to the alphanumeric paging protocols. If this appears to be the case, call HP Technical Support.

3. It is also possible that you are not dialing the correct modem access number. Check to see if the number you are dialing responds with typical modem handshaking protocols. If not, call your pager service provider and double-check to be sure you are dialing the correct modem access number (Terminal Number).

20205 TAP: Message not accepted

Event code 20205 occurs when a message is not accepted by the termi nal.

1. Your message ex ceeds the l ength (number of characters per message) of the service provider’s limits. Make sure that your service provider supports a message length of 80 characters.

2. Your Pager ID number is invalid. If you use multiple service providers, make s u re you have selected the correct s ervice pr ovid er for the Pager ID or PIN number.

3. Your service i s currently not accepting messa g es . Try to sen d your message later.

4. Call your service provider and ask them to send you a test message. This helps determine if the problem lies with your service provider, or if you are using an invalid Pager ID number.

I generated an e-mail test page using HP TopTools Remote C ontrol and never received it.

Has an e-mail address and a valid IP address of an SMTP server been set up in the HP TopTools Remote Control? Check with your local network administrator.

Chapter 7 Troubleshooting

Remote Client

I cannot log into HP TopTools Remote Control f rom t he remote client.

Are you entering th e correct p assword? The login nam e and password are case sensitive. The factory default login name is ADMIN. Likewise, the factor y default login password is ADMIN.

I can no longer c omm unicat e with H P TopTools Remote Contr ol from the remote client.

If DHCP is enabled for the HP TopTools Remote Control card, the IP address on the card may have changed. Go back into the card’s BIOS setup program to view the new IP address, or view the card’s new address via HP T op T ool s D evi ce Manager.

My web browser gives me proxy errors when I try to log into HP TopTools Remote Control from the remote client.

If your network uses a proxy server for Internet (World Wide Web) access, you may need to bypass it to communicate with your HP TopTools Remote Control card. You do this by manually entering the IP address of your HP TopTools Remote Control card in the "exceptions" list in your browser’s connection preferences.

While using c onsole r edirection, I clic k "NT Rem ote C ontrol" but do not see any graphics.

NT gra p hics console redirection is ma naged via pcANYWHERE32. When connected via modem, clicking "NT Remote Control" from the Remote Control page simply redirects control of the HP TopTools Remote Control card serial port to the host server. Once that has been done, you hang up the connection and run pcANYWHERE32 on the remote client and dial back into the HP TopTools Remote Control card. If your server is running Microsoft Windows NT, its console will be redirected to your remote client.

When connected via LAN, you don ’t n eed to use th e HP T opTools Remote Contr ol i nterface. Just l aunch pC ANYWHERE32 a nd double-click the connection item you set up for your server.

When conne cte d to HP TopTools Rem ote C ontrol, I a m logged of f aft er several minutes of ina ctiv ity.

By default, HP TopTools Remote Control automatically terminates a connection after five minutes of inactivity. This feature prevents a user from monopolizing

Chapter 7 Troubleshooting

access especially when the connection is forgotten. An administrator may change the default automatic logout time.

The keys I type from the remote client don’t appear on the server screen.

Type in the keyboard lock password to unlock the keyboard. The keyboard remains unlocked until the next system reboot. If th e password does not enabl e the keyboard, try toggling the Numlock key at the server to enable the numeric keypad.

My power c ontrol func tions a ppear to be disabled.

Power control functions are disabled when the server’s keyboard lock is on. To turn off keyboard lock, either execute a remote Reset, or type in the keyboard lock password using Text Remote Control. Verify that the I

C cable i s p roperl y connected both to the HP TopTools Remote Control card and to the HP NetServer’s system board.

If you are a member of the "User" group, controlling server power functions is not one of your privileges.

Some of my remote control functions appear to be disabled.

If the server’s power goes down, some HP TopTools Remote Control functions that r equir e the server to be powered up are also suspended, including console redirection, PCI Bus Utilization monitoring, and server resets. The battery will still allow you to connect to the card and perform functions which don’t require the server to be powered on.

The card does not accept a new connection even if I have closed a previous connection.

The HP TopTools Remote Control card allows a maximum of 30 HTTP connections to be opened at the same time. If you are closing an HTTP connection it may take about two minutes until the socket disappears. During this time a new connection may be rejected if the total amount of active sockets is greater than 30.

While using the Ne tscape browser, resizing of the window logs me out .

If the Netscape client browser window displaying the TopTools Remote Control page is resized or refreshed the remote client will be logged out for security reasons. Please login again using your login name and password.

Chapter 7 Troubleshooting

I forgot my pa ss word and c an no longe r log into the card.

If you are the TopTools Remote Control card administrator and have forgotten your password, there is a special utility on the HP NetServer Navigator CD that will allow you to reset the TopTools Remote Control user database back to the factory defaults (Login=ADMIN, Password=ADMIN). Note that doing this will erase all existing user account information.

To reset the database, go to the server with the TopTools Remote Control card. Insert the HP NetServer Navigator CD (L.16.00 or above) and reboot the s erver . Then find and run the Reset TopTools RCC User Database utility (under NetServer Utilities or Tool b ox from the Navigator Main Menu).

A Event Codes

The table below describes the event codes that can be listed in the event log and optionally directed to specified users via e-mail or pager. When the HP TopTools Remote Control card sends notification about a server event, it includes the server identifying number and a five-digit code identifying the event. (If you use email or a TAP pager, you will receive the server nam e and some d es criptive text as well.)

In the Severity column, an asterisk (*) indicates that the severity rating depends on particular data for the event. The final column indicates which NOS agents need to be loaded on the HP NetServer before the particular event is generated. Refer to the HP NetServer SNMP ag ents documentation (viewable in HP Information Assista nt on the NetServer Documentation CD) for agent installation and configuration instructions.

NOTE It’s a good idea to copy appropriate sections of this table and

keep it wi th the pager you use to receive notifications. A regularly updated list of HP supported event codes is available via the WWW at http://www.hp.com/go/netserver.

Notification and log messages are limited to a length of 40 characters.

Event Code Severity Description Agent

System Power

00201 * Vol tage +5V Threshold None 00202 * Vol tage -5V Threshold None 00203 * Vol tage +12V Threshold None 00204 * Vol tage -12V Threshold None 00206 * Vol tage +3. 3V Threshol d None 00207 Warni ng SCSI Termin ator Voltage Limit Exceeded None 00210 * Primary CPU Voltage Threshold None 00211 * Secondary CPU Voltage Threshold None 00800 * Redundant Power Supp ly Removed or Inser ted None 00801 Warni ng Red undant Power Supp ly Aux or DC Power Failure None 00900 Inf ormati onal Redundant Power Supply Un it Red undancy Gained None

Appendix A Event Codes

Event Code Severity Description Agent

00901 Warni ng Red undant Power Supp ly Unit Redundan cy Lo st None 00906 Critical Redundant Power Supply Critical # of Power Supply Units None 20100 Inf ormati onal Remote Initiated <Ctrl-Alt-Del> None 20101 Inf ormati onal Remote Initiated Reset None 20102 Inf ormati onal Remote Initiated Power Cyc l e None 20103 Inf ormati onal Remote Initiated Power Down None 20104 Inf ormati onal Remote Initiated Power Up None 20105 Non-recoverable Critical Threshold Power Down None 20106 Warni ng Front Panel Power Off None 20107 Inf ormati onal Auto matic G r acef ul Shutd own None 20108 Inf ormational Grac eful Shutdown Initiated None

Temperature Sensors

00110 * Prim a r y CPU Tempe rature Thr eshold None 00111 * Secondary CPU Temperature Threshold None 00120 * Sys tem Temper ature Thresho ld None 00170 * Pow er Supply Bo ar d Temp erature Threshold None

Fans

00424 * CPU Fan Warning or Failure None 00430 * System Fan Warning or Failur e None 00432 * Sys tem F an 0 or 1 (I/ O area) Warning or Failur e N one 00433 * Sys tem F an 2 or 3 (rear panel) Warning o r Failure None 00434 * Sys tem F an 4 or 5 (rear pair) Warnin g or Fai lure None 00435 * System Fan 6 or 7 ( fron t pair) Warnin g or Failure None

Memory Errors

01200 Inf ormati onal ECC Si ngle -bit Error Correc ted None 01201 Non-recoverable ECC Multi-bit Erro r None

Critical H ardware Errors

01902 Non-rec overable I/O Channel Check None 01904 Warni ng Uncorrectable Bus Er r or None 01905 Warni ng PCI S ystem Error None 01907 Inf ormati onal Correctable Data Er ror None 02502 Warni ng Cache Prot ocol or Parity Error None

System Hang (ASR)

01701 Non-rec overable Server Reset after NOS Han g (ASR) None

Appendix A Event Codes

Event Code Severity Description Agent

01703 Non-recoverable OS Watchdog Pow e r Down None 01704 Non-rec overable Server Power Cycled after NOS Hang (ASR) None 01706 Non-rec overable Warning N O S Hang (ASR) None

POST Errors

01520 P O ST Error None

Security

00530 Warni ng Chassis Intrus ion None 20000 Warni ng Illegal Login Threshold None 20001 Inf ormati onal Remote User L ogin None 20002 Inf ormati onal Remote User L ogout None 20003 Informational Aut ologout None 20004 Inf ormati onal Connection Lost None 20005 Inf ormati onal Dialback Failed None 20006 * Configuration Cleared None

System Status

01602 Warni ng Event Log Cleared None 01620 Warni ng Log Area Getting Full None 01801 Inf ormati onal System B oot (POST Complete) None 19900 Inf ormati onal NetS erver Management Controller Restarted None 19901 * NetS erve r Management Controller Sensor Records Cleared None 20901 Inf ormati onal Front Panel Controller Firmware Updated None 20902 Inf ormati onal Prim a ry Hot Swap Controller Firmware Up dated No ne 20903 Inf ormati onal Sec ondary Hot Swap Controller Firmware Updated None 20905 Inf ormati onal NetS erver Management Controller Firmware Updated None

Remote Control

00000, 54321

20206 Warni ng E-mail Notific ation Failed None 20300 Inf ormati onal Mem ory Diagnos tic Started None 20301 Inf ormati onal Mem ory Diagnos tic Completed Successfully None 20302 Inf ormati onal Mem ory Diagnos tic Stopped by User None 20303 * Mem ory Diagnostic Stopped None 20400 Inf ormati onal Remote Control Card Started None 20401 Warni ng Serious E r ror None 20402 Inf ormati onal Firm ware Update None

Informational Test event code None

Appendix A Event Codes

Event Code Severity Description Agent

20403 Warni ng Batte r y Low None 20404 Warni ng Batte r y Disconnected None 20405 Warni ng Configuration I nfo. Corrupted ( set t o defaults) None 20406 Inf ormati onal Remote Control Card IP Address C hanged None

Disk Drives and Controllers

00140, 00141

00240, 00241

01300, 01340, 01341

01301, 01340, 01341

01320 Critical Hot-swap Drive Power Fail Hotswap 01321 Inf ormati onal Hot-swap Drive Cage Te mper ature Mo nitor Error Hotswap 01322 Warni ng Hot-swap Drive Cage Te mper ature Warning Hotswap 01323 Critical Hot-swap Drive Cage Temperature Critical Hotswap 01330,

02740, 02741

01331, 02740, 02741

01332, 02840, 02841

01333, 02840, 02841

21001 Warni ng Drive Volume Capacity Minor Threshol d Volcap 21002 Warni ng Drive Volume Capacity Major Threshold Vol cap 21008 Warni ng Drive Volume Capacity Warni ng Threshold Vol cap 21100 Inf ormati onal SCSI Agent SNMP is Down SCSIFLT/

21101 Inf ormati onal SCSI Agent SNMP is Up SCSIFLT/

21107 Warni ng Duplicate Ho st Adapter ID SCSIFLT/

* Hot-swap Drive Cage Temperature Threshold None

Critical System V oltage Failure: Hot-swap Drive Cage o r S CSI

terminator

Warning Hot-swap Drive Removed Hotswap

Information al Hot-swap Drive Inserted Hotswap

Information al Hot-swap Drive Cage SCSI Cabl e Inserted Hotswap

Warning Hot-swap Drive Cage SCSI Cable Removed Hotswap

Information al Hot-swap Drive Cage SCSI Terminator Inserted Hotswap

Warning Hot-swap Drive Cage SCSI Terminator Removed Hotswap

None

SMART

Appendix A Event Codes

Event Code Severity Description Agent

21108 Inf ormati onal Host Adapter Discov ered SCSIFLT/

21109 Informati onal Host Adapter Chan ged SCSIFLT/

21110 Critical Host Ad apte r F ailed SCSIFLT/

21111 Inf ormati onal Host Adapter Re covered SCSIFLT/

21112 Warni ng Device F a iled SCSIFLT/

21113 Warni ng SCSI D evice Dis covered SCSIFLT/

21114 Warni ng SCSI D evice Recove red SCSIFLT/

21115 Warni ng SCSI D evic e Changed SCSIFLT/

21116 Warni ng SCSI D evice SMART Failure Event SCSIFLT/

21117 Inf ormati onal ASP I Databas e is Cleared SCSIFLT/

21118 Critical ASPI has Crashed SCSIFLT/

21119 Warni ng No Memory Left for ASPI Operati ons SCSIFLT/

21120 Warni ng Unable to Open ASP I File for Wr itin g SCSIFLT/

21121 Warni ng Unable to Open ASP I File SCSIFLT/

21122 Warni ng ASPI Device F ile Do es Not Exist SCSIFLT/

21123 Warni ng ASPI Memory Allocation is Failin g SCSIFLT/

21124 Warning ASP I Unabl e to Read Database File SCSIFLT/

21125 Warni ng ASPI Database is Corrupted SCSIFLT/

21126 Inf ormati onal ASP I Initializing SCSIFLT/

21130 Inf ormati onal SCSIFLT/SMART Agent is Down SCSI FLT/

21131 Inf ormati onal SCSIFLT/SMART Agent is Up SCSIFLT/

SMART

Appendix A Event Codes

Event Code Severity Description Agent

SMART

21138 Inf ormati onal Host Adapter Discov ered SCSIFLT/

21139 Informati onal Host Adapter Chan ged SCSIFLT/

21140 Critical Host Ad apte r F ailed SCSIFLT/

21141 Inf ormati onal Host Adapter Re covered SCSIFLT/

21142 Warni ng SCSI D evice Fail ed SCSIFLT/

21143 Warni ng SCSI D evice Dis covered SCSIFLT/

21144 Warni ng SCSI D evice Recove red SCSIFLT/

21145 Warni ng SCSI D evic e Changed SCSIFLT/

21146 Warni ng SCSI D evice has SMAR T/predictive Fai lure Ev ent SCSIFL T/

21147 S C SI SMART: Internal F ailure SCSIFLT/

21201 Inf ormati onal Disk Array Configuration Update NetRAID

21202 Warning Physical D r ive State Changed NetRAID

21203 Warni ng Logical Dri ve State Chan ged NetRAID

21204 Warni ng Disk Array I nitialize Started NetRAID

21205 Warni ng Disk Array I nitialize Completed NetRAID

21206 Warni ng Disk Array I nitialize Aborted NetRAID

21207 Warni ng Disk Array I nitialize Failed NetRAID

21208 Warni ng Check Consistency Started NetRAID

21209 Warni ng Che ck Consist ency Completed NetRAID

21210 Warni ng Che ck Consist ency Aborted NetRAID

SMART

DAC

Appendix A Event Codes

Event Code Severity Description Agent

21211 Warni ng Che ck Consist ency Correcte d NetRAID

21212 Warni ng Che ck Consist ency Failed NetRAID

21213 Warni ng Reconst ructio n Started NetRA ID

21214 Warni ng Reconstructi on Completed NetRAI D

21215 Warni ng Reconstructi on Failed NetRAID

21216 Warni ng Physical D r ive Predictive Failures NetRAID

21217 Warni ng Physical D r ive Fa ilure Pr edic tion Th resh old Ex ceeded NetRAID

21218 Warni ng Physical D r ive Check Conditions NetRAID

21219 Warni ng New Drive Inserted into Array NetRAID

21220 Inf ormational Dis k Array Controller Battery Mis sing NetRAID

21221 Inf ormational Dis k Array Controller Battery Voltage Low NetRAID

21222 Inf ormati onal Disk Array Controller Battery Temperature High NetRAID

21600 Inf ormati onal SNMP is Down SCSIFLT 21605 Warni ng Host Adapter Timeout SCSIFLT 21606 Warni ng Device Timeout SCSIFLT 21608 Inf ormati onal Host Adapter Discov ered SCSIFLT 21609 Informati onal Host Adapter Chan ged SCSIFLT 21610 Critical Host Ad apte r F ailed SCSIFLT 21611 Inf ormati onal Host Adapter Re covered SCSIFLT 21612 Critical SCSI Device F ailed SCSIFLT 21613 Inf ormati onal SCSI D evic e Discove red SCSIFLT 21614 Inf ormati onal SCSI D evic e Rec overed SCSIFL T 21615 Inf ormati onal SCSI D evic e Changed SCSIFLT 21625 Warni ng ASPI Database is Corrupted SCSIFLT 21900 Inf ormati onal A physical device became online FCARRAY 21901 Informational A physical device became a hot spare FCARRAY

DAC

Appendix A Event Codes

Event Code Severity Description Agent

21902 Critical A physical device reports a hard error FCARRAY 21903 Warning A phys ical device predicted potential failure (PFA/SMART) FCARRAY 21904 Inf ormati onal Auto matic r ebuild started FCARRAY 21905 Informati onal Manual rebuild started FCARRAY 21906 Inf ormati onal Rebuild completed FCARRAY 21907 Inf ormati onal Rebuild canceled FCARR AY 21908 Critical Rebuild error FCARRAY 21909 Critical Rebuild failed due to new physical device FCARRAY 21910 Critical Rebuild failed d ue to logical device failure FCARRAY 21911 Critical A physical device f ailed FCARRAY 21912 Informational A phys ical device was found (Event not to be logged) FCARRAY 21913 Informational A physical device is gone FCARRAY 21914 Informational A physical device is unconfigured FCARRAY 21915 Informati onal Physical device ex pand c a pacity started FCAR RAY 21916 Inf ormati onal Physical device expand capacity finished FCAR RAY 21917 Critical Physical device expand capacity failed FCARRAY 21918 Critical Command to physical device timed out FCARRAY 21919 Critical Phys ical device command aborted FCARRAY 21920 Inf ormati onal Command was retried FCARRAY 21921 Inf ormati onal Parity Error FCAR RAY 21922 Inf ormati onal Soft Error FCAR RAY 21923 Inf ormati onal Miscellaneous erro r FCARRAY 21924 Inf ormati onal Physical D evic e Res et FCARRAY 21925 Inf ormati onal A physical device became an active spare FCARRAY 21926 Informational A physical device became a warm spare FCARRAY 21927 Inf ormational Request Sense data pres ent FCARRAY 21928 Inf ormati onal Consistency check started FCARRA Y 21929 Inf ormati onal Consistency check completed w ith no errors FCAR RAY 21930 Inf ormati onal Consistency canc eled FCARRAY 21931 Critical Consistency check completed w ith an error FCARRAY 21932 Critical Consistency check failed due to logical dev ice FCARRAY 21933 Critical Consistency chec k failed due to physical device failure FCARRAY 21934 Non-recoverable Logical device became of f - lin e FCARRAY 21935 Critical Logical dev i ce became critic al FCARRAY

Appendix A Event Codes

Event Code Severity Description Agent

21936 Inf ormati onal Logical device became o n-li ne FCARRAY 21937 Inf ormati onal Auto matic r ebuild started FCARRAY 21938 Informati onal Manual rebuild started FCARRAY 21939 Inf ormati onal Rebuild completed FCARRAY 21940 Inf ormati onal Rebuild canceled FCARR AY 21941 Critical Rebuild error FCARRAY 21942 Critical Rebuild failed due to new physical device FCARRAY 21943 Non-recoverable Rebuil d fail ed due to lo gical devi ce f ailure FCARRAY 21944 Inf ormati onal A lo gical device initializ ation started FCARRAY 21945 Inf ormati onal A lo gical device initialization completed FCARRAY 21946 Inf ormati onal A lo gical device initialization was canceled FCARRAY 21947 Critical A logic al device initialization failed FCARRA Y 21948 Inf ormati onal A lo gical device was found (event not to be logged) FCARRAY 21949 Inf ormati onal A lo gical device is gone FCARRAY 21950 Inf ormati onal Expand capacity started FCARRA Y 21951 Inf ormati onal Expand capacity finished FCARRAY 21952 Critical Expand capacity failed FCARRAY 21953 Warni ng Bad Block was found FCAR RAY 21954 Inf ormati onal A lo gical device size c hange d FCARRAY 21955 Inf ormati onal A lo gical device type changed FCARRAY 21956 Inf ormati onal A bad data block w as found on a logical device FCAR RAY 21957 Inf ormati onal System starte d FCAR RAY 21958 Critical Write Back error FCARRAY 21959 Inf ormati onal State Table is full FCARRAY 21960 Inf ormati onal Cont rolle r is dead FC ARRAY 21961 Inf ormati onal Cont rolle r has reset FCARRAY 21962 Inf ormati onal A Controller was fo und (event not to be logged) FCARRAY 21963 Inf ormati onal A Controller is gone FCARRAY 21964 Inf ormati onal Batte r y Backup Unit found (Eve nt not to be logged) FCARRAY 21965 Warni ng Battery Bac kup Uni t power is low FCARRAY 21966 Inf ormati onal Batte r Backup Unit power is OK FCARRAY 21967 Non-recoverable Controller has been powe red off FCARRAY 21968 Inf ormati onal Cont rolle r has b een powe red on FCARRAY 21969 Inf ormati onal Cont rolle r online FCARRAY

Appendix A Event Codes

Event Code Severity Description Agent

21970 Non-recoverable Controller off line FCARR AY 21971 Critical Controller’s partner is gone FCARRAY

21972 Inf ormati onal Batte r y Backup Unit Recondition Start FCARRAY 21973 Inf ormati onal Batte r y Backup Unit Recondition Finished FCARRAY 21974 Inf ormati onal Batte r y Backup Unit Recondition canceled FCARRAY 21975 Inf ormati onal Physical device size table is full FCARRAY 21976 Non-recoverable Storag e cabinet fan Failed FCARRAY 21977 Inf ormati onal Stor age cabinet fan is OK FCARRA Y 21978 Critical Drive Enclosure fan failed FCARRAY 21979 Inf ormati onal Stor age cabinet fan is not pres ent FCARRAY 21980 Non-recoverable Storag e cabinet power supply f a iled FCARRAY 21981 Inf ormati onal Stor age cabinet power sup ply is OK FCAR RAY 21982 Inf ormati onal Stor age cabinet power sup ply is not present FCARRAY 21983 Non-recoverable Storag e cabinet too hot FCARRAY 21984 Critical Storage cabinet is hot FCARRAY 21985 Inf ormati onal Stor age cabinet temperature is OK FCAR RAY 21986 Inf ormati onal Stor age cabinet temperature sensor i s not pres ent FCAR R AY

Network Interface Controllers

21301 Warning NIC Adapter Mism atch NIC 21320 Warning Received errors exceeded relative threshold NIC 21321 Warni ng Trans mit errors exceeded relative threshold NIC 21322 Warni ng Adapter r eset erro rs ex ceeded relative threshold NIC 21323 Warni ng Ali gnment er rors exceeded relative threshold NIC 21324 Warni ng Giant frame error s exceeded relative threshold NIC 21325 Warning Hardw ar e mismatch error s exceeded relative threshold NIC 21326 Warni ng Late collision e rro rs exceeded relative threshold NIC 21327 Warni ng Excessive collision errors exceeded relative threshold NIC 21328 Warni ng Carrier sense errors exceeded relative threshold NIC 21329 Warni ng Deferral errors exceeded relative threshold NIC 21330 Warni ng No ECB errors exceeded relative threshold NIC 21331 Warni ng Rx overflow errors exceeded relative threshold NIC 21332 Warning Utilization c o unt e x ceeded relative threshold NIC 21340 Warning Received errors exceeded threshold NIC 21341 Warni ng Trans mit errors exceeded threshold NIC

Appendix A Event Codes

Event Code Severity Description Agent

21342 Warni ng Adapter r eset erro rs ex ceeded absolute threshold NIC 21343 Warni ng Ali gnment er rors exceeded absolute threshold NIC 21344 Warni ng Giant frame error s exceeded absolute threshold NIC 21345 Warning Hardw ar e mismatch error s exceeded absolute threshold NIC 21346 Warni ng Late collision e rro rs exceeded absolute threshold NIC 21347 Warni ng Excessive collision errors exceeded absolute threshold NIC 21348 Warni ng Carrier sense errors exceeded absolute threshold NIC 21349 Warni ng Deferral errors exceeded absolute threshold NIC 21350 Warni ng No ECB errors exceeded absolute threshold NIC 21351 Warni ng Rx overflow errors exceeded absolute threshold NIC 21352 Warning Utilization c o unt e x ceeded absolute threshold NIC 21353 Warni ng Active N IC in Redunda nt group fai led NIC 21354 Warni ng Failed NIC in redundant group b ecame operational NIC 21355 Warni ng Standby NIC in redundant group failed NIC 21356 Critical All NICs in re dundant group failed NIC 21360 Warning Received errors exceeded delta threshold NIC 21361 Warni ng Trans mit errors exceeded delta threshold NIC 21362 Warni ng Adapter r eset erro rs ex ceeded delta threshold NIC 21363 Warni ng Ali gnment er rors exceeded delta threshold NIC 21364 Warni ng Giant frame error s exceeded delta threshold NIC 21365 Warning Hardw ar e mismatch error s exceeded delta threshold NIC 21366 Warni ng Late collision e rro rs exceeded delta threshold NIC 21367 Warni ng Excessive collision errors exceeded delta threshold NIC 21368 Warni ng Carrier sense errors exceeded delta threshold NIC 21369 Warni ng Deferral errors exceeded delta threshold NIC 21370 Warni ng No ECB errors exceeded delta threshold NIC 21371 Warni ng Rx overflow errors exceeded delta threshold NIC 21372 Warning Utilization c o unt e x ceeded delta threshold NIC

Notification (Never Paged)

20201 Inf ormati onal Modem er ror None 20202 Inf ormati onal No Connection None 20203 Inf ormati onal TAP: No ID= Pro mpt None 20204 Inf ormati onal TAP: No Message go ahead None 20205 Inf ormati onal TAP: Message n ot accepted None

Appendix A Event Codes

Event Code Severity Description Agent

Other

21401 Warning Tape Read Problems TapeAlert 21402 Warni ng Tape Wr ite Problems TapeAler t 21403 Warning Tape Read/Write Data Error TapeAlert 21404 Warning Tape Faulty Me dia TapeAlert 21405 Warning Tape Read Fault TapeAler t 21406 Warni ng Tape Wr ite Faul t TapeAlert 21407 Warning Tape Worn Out Media TapeAle r t 21408 Warning Tape Substandard Media TapeAlert 21409 Warni ng Tape Wr ite Protec ted TapeAlert 21410 Warning Tape Locked, Ejec t Refused TapeAlert 21411 Warning Tape Media is Cleaning Cartridge TapeAlert 21412 Warni ng Tape U nsupported Media TapeAlert 21413,

21414 21415 Warning Tape Cartridge Mem ory Failed TapeAler t 21416 Warning Tape Cartridge Ejected Dur ing Operation TapeA lert 21417 Warning Tape De tected Read-on ly Media TapeAl ert 21418 Warning Tape has Corrupted Direct ory TapeAlert 21420 Warni ng Tape Drive Ne eds I mmediate Cleaning TapeAlert 21421 Warni ng Tape Drive Ne eds R outine Cleaning TapeAle rt 21422 Warni ng Tape Worn Out Cleaning Cartridge TapeAler t 21423 Warni ng Tape Invalid C leaning Cartr idge TapeAl ert 21429 Warning Tape Requires Preventi ve Maintenance TapeAlert 21430 Warni ng Tape Drive Hardware Fault: Needs Reset TapeAlert 21431 Warni ng Tape Drive Hardware Fault: Needs Power Cycle TapeAlert 21432 Warning Tape Dri ve SCSI Inte rface Fault Tap eAlert 21433 Warning Tape Dri ve Eject Media Request TapeAlert 21434 Warning Tape Dri ve Incorrect Firmware D ownl oad Attempt TapeAlert 21435 Warni ng Tape Device Humidity Specification Exceeded TapeAlert 21436 Warni ng Tape Device Temp. Specifi cation Exceeded TapeAlert 21437 Warni ng Tape Device Voltage Speci ficat ion Exceeded TapeAlert 21438 Warni ng Tape Device Predicte d to Fail: Call Helplin e TapeAlert 21439 Warni ng Tape Device May have Hard ware F ault: Run Diagnostics TapeAlert 21440 Warning Tape A utoload er Com munica tion F ault Tape Alert

Warning Tape Snapped Media TapeAlert

Appendix A Event Codes

Event Code Severity Description Agent

21441 Warning Tape A utoload er Stray Tape TapeAlert 21442 Warning Tape A utoload er Mechanism Fault TapeAle rt 21443 Warning Tape A utoload er Door Open TapeAle r t 21444 Warning Tape A utoload er Door Hardwar e Fault: Call Helpline TapeAlert 21445 Warning Tape A utoload er Door Need s Magazine TapeA lert 21446 Warni ng Tape Device Predicte d to Fail: Call Helplin e TapeAlert 21447 Warning Tape A utoload er Door Need s Magazine TapeA lert 21450 Warni ng Library has Communications Fault TapeAlert 21451 Warning Librar y has Change r Mechanism Fault TapeAlert 21452,

21453 21454 Warni ng Library May have Ha rdware Fault: Run Diagnostics TapeAlert 21455 Warni ng Library has Lost I nterface Fault TapeAlert 21456 Warni ng Library Predic ted to Fault: Call Helpline TapeAlert 21457 Warni ng Library Requires Preventive Maintenance TapeAlert 21458 Warni ng Library Humidity Specification Exceeded TapeAlert 21459 Warni ng Library Temperature Spe cifi cation Exceeded TapeAlert 21460 Warni ng Library Voltage Spe cifi cation Exceeded TapeAlert 21461 Warni ng Library Detects Stray Tape in Drive TapeAlert 21462 Warni ng Library has Problems Pic king Car tridg e from Slot TapeAlert 21463 Warni ng Library has Probl ems Placing Cartridge into Slot TapeAlert 21464 Warning Librar y has Problems L oading Cartridge into Drive Tape Alert 21465 Warni ng Library Door is Open TapeAle rt 21466 Warning Librar y has Mechanical F a ult with Mail Slot Tape Alert 21467 Warni ng Library Needs Magazine TapeAlert 21468 Warni ng Library Security has been Compromised TapeAlert 21469 Warni ng Library Security Mode Changed TapeAlert 21470 Warni ng Library Manual ly Turne d Offline TapeAl ert 21471 Warni ng Library Driv e Turned Off line TapeAlert 21472 Warni ng Library has Probl ems R eadin g Barco de Lab els TapeAlert 21473 Warni ng Library Inventory is Inconsi stent TapeAlert 21474 Warni ng Invalid Library Op eratio n Attempted TapeAle r t 21501 Critical APC U P S Co mmunication Lost APC/UPS 21502 Critical APC UP S Overload APC/UPS 21503 Critical APC UP S Self-Test Failed APC/UPS

Warning Library has Hardware Fault: Reset Lib rary TapeAlert

Appendix A Event Codes

Event Code Severity Description Agent

21504 Critical APC U P S Discharged Battery APC/UPS 21505 Warni ng APC UPS on Battery APC/UPS 21506 Warning APC UPS Smart-B oost Enabled APC/ UPS 21507 Critical APC U P S Lo w Battery APC/UP S 21508 Inf ormati onal APC UPS Commun ication Est a blished APC/UPS 21509 Inf ormati onal APC UPS A/C Power Restored APC/UPS 21510 Inf ormati onal APC UPS Self-Test Passed APC/UPS 21511 Inf ormati onal APC UPS Return from L ow Battery APC/UPS 21513 Inf ormati onal APC UPS Sleep Mode Enabled APC/UPS 21517 Critical APC U P S Battery Needs Replacement APC/UPS 21518 Critical APC Measure- UPS Contact Fault APC/UPS 21519 Informati onal APC Measure-UPS Contact Nor mal APC/U PS 21520 Critical APC U P S Hardw are F ailure Bypass AP C/UPS 21521 Warni ng APC UPS On Software Bypass APC/UPS 21522 Warning APC UPS On Bypass via Rear Swi tch APC /UPS 21523 Inf ormati onal APC UPS Return from Bypass APC/UPS 21524 Critical APC U P S P o wer Supply Failure Bypass APC/UPS 21525 Critical APC U P S Bas e Fan Failure APC/UPS 21526 Critical APC UP S Battery P ack Com munications Lost APC/UPS 21527 Warni ng APC UPS Battery Pack Commun ications Established APC /UPS 21528 Warni ng APC UPS Run-Tim e Calibration Initiated APC/UPS

B Recommended Modems

For modem connection to the HP TopTools Remote Control card, an external modem is required. HP recommends that you use the same model (or at least the same brand) of modem at the remote client that you use at the server. A list of recommended modems with their initialization strings for PPP communication and numeric paging is listed in Table B-1 below.

Table B-1. Recommended Modems and Initialization Strings

Modem Model Initialization String (for PPP and Nume r i c Paging)

Generi c Hayes Compatible

Diamond SupraExpress 56e SP (K56Flex)

Hayes Optima 33.6 ATQ0V1X4S0=3&K3&C1&Q5&D3S36=7B33 Hayes Accura

56K+FAX(K56Flex) Motorola

ModemSURFR 56K MultiTech MT1432L ATQ0&Q1V1X4S0=3&E4&C1$BA0&E1&E13&D3B0 MultiTech MT2834BA ATQ0&Q1V1X4S0=3&E4&C1$BA0&E1&E13&D3B0 MultiTech

MT5600ZDXV (K56flex)

Microcom Des kPort e

28.8S/14.4S USR Sportster 56K

Faxmodem(X2) USR Sportster 33.6

Faxmodem USR Courier

V.Everything 33.6/28.8 ZyXEL Omni 288S ATQ0V1X4S0=3&H3&C1&B1&K4&D3B0&N0

ATQ0V1X4S0=3&C1&D2

ATQ0V1X4S0=3&K3&C1\N2%C3+MS=V34

ATQ0V1X4S0=3&K3&C1&Q5%C3B0&D3S37=0

ATQ0V1X4S0=3&K3&C1%C2%C3+MS=11

ATQ0V1X4S0=3&K3&C1&Q5\N2%C3&D3B0+MS=11

ATQ0V1X4S0=3\G0&K3&C1&Q5 %C3 &D3B0 +MS=1 1, 1

ATQ0V1X4S0=3&H1&R2&C1&B1&M5&K2&D3B0&N0

ATQ0&A1V1X4S0=3&H3&R2&I0&C1&B1&M5&K1&D2B0&N0

Appendix B Recommended Modems

Getting the Latest Recomm ended M odems List

An updated list of recommended modems may be found on the HP NetServer Tested Products List. To review the Tested Products List, go to either:

• HP NetServer Navigator CD: To access the modem list from the HP

NetServer Navigator CD:

1. Insert the HP NetServer Navigator CD into a client with a CD-ROM drive.

2. Run Windows Explorer and double-click on the TPL.HLP file located in the TPL directory.

• HP web site: For the most up-to-date modem list, go to HP’s web site.

Open your browser and enter the following URL:

http://www.hp.com/netserver/support/compatibility/ compatibility.asp

Refer to the "HP NetServer Tested Products Lists."

C Installing and Using TFTP

Overview: W hat I s TFTP?

TFTP, the Trivial File Transfer Protocol, allows the HP TopTools Remote Con trol c ard to acces s boot floppy images and new firmware images stored at a LAN or modem-connected computer. TFTP is built on top of TCP/IP and is functionally a subset of FTP. As its name indicates, this protocol is used to transfer data between a "TFTP server" and either the HP TopTools Remote Control or some other device that acts as the "TFTP client."

NOTE TFTP and the HP TopTools Remote Control card depend on

the TCP/IP protocol. If you are able to view the HP TopTools Remote Control user interface on your remote computer, this protocol is already functioning correctly. If not, modification of eit her your brows er or networking environme nt may be required.

HP TopTools Remote Control uses the TFTP service to:

• Access boot floppy images that allow administrators to help diagnose HP

NetServer problems and update the server BIOS.

• Update HP TopTools Remote Control firmware.

TFTP file transfer consists of client-side and server-side components. Because the HP TopTools Remote Control card has the client TFTP service built into its firmware, you can use TFTP to transfer either firmware images or boot images from either a local or a remote computer running a TFTP server program, see Figure C-1.

Appendix C Installing and Using TFTP

HP NetServer

Local systemwith TFTP Server Software and firmware or floppy image

LAN

with TopTools Remote Control card

Remote Client with TFTP Server Softwa re andfirmware or floppy image (firmware update of TopT ools Remote Control Card NOT allowed using PPP)

LAN or PPP (Modem)

Figure C-1. Usi ng TFTP t o Remotely Supply Updates and Boot Images

TFTP server side software for Windows 95 and Wi ndows NT is supplied on t he HP NetServer Navigator CD as the file:

\ttrc\us\tftpserv.exe

The s erver software is desi g ned onl y to serve files to a TFTP cli ent, not to r eceive them. The software provides additional security by allowing the client to retrieve files only from a directory which is designated on the command line when starting the server.

NOTE Contact your local network administrator for the correct TFTP

server setup and for available boot images.

For any of the following operations you may also use another available TFTP server such as the TFTP server daemon normally supplied with UNIX workstations and servers.

Appendix C Installing and Using TFTP

TFTP Re q u ir e m e n ts

To use the TFTP service with HP TopTools Remote Control, you must have:

• TFTP client software. The client software is already built into the

firmware of the HP TopTools Remote Control card.

• TFTP server software (tftpserv.exe). To run tftp serv you need one of

the following operating systems:

◊ Microsoft W indows N T 4.0 ◊ Mi c rosoft W indows N T 3.51 ◊ Mi c rosoft W indows 95 or 98

TFTP server software requires TCP/IP availability on the computer on which it will run.

Starting the TFTP Server

To start the supplied TFTP server, you must execute the program "tftpserv.exe"

on the server in a DOS window or using the Run… command from the Windows Start menu. Usage is as follows:

tftpserv.exe [

root

]

where [ root] in dicates the base directory from which a client can retrieve files. If you do not specify [root], the directory containing the tftpserv.exe file is used as the ba s e d irectory.

A TFTP client can request files within the base directory or its subdirectories but does not have access to lower directories. The server software enables the base directory to act only as a file source, not as a file destination.

Updating HP TopTools Remote Con trol Fir mwar e

If a new or backup version of the HP TopTools Remote Control card firmware is stored on the TFTP server, you can download the update to your HP TopTools Remote Control card. This must be done over the LAN. Firmware update of the TopTools Remote Control card is not supported using a PPP connection.

To update the HP TopTools Remote Control firmware, you must have a firmware image file stored under the base directory used by the TFTP server.

There are two different methods you can use to update HP TopTools Remote Control firmware:

• Update Option 1 requires hands-on access to the NetServer.

• Update Option 2 uses the HP TopTools Remote Control web interface.

Appendix C Installing and Using TFTP

To configure the Remote Control card for firmware updates, use one the following procedures:

Update Option 1

1. Shut down and reboot the HP NetSer ve r contain ing the HP TopTools Remote Control card.

2. Enter the BIOS setup interface by pressing F3 when prompted duri ng HP NetServer boot.

3. Select "<F> Firmware Update Settings", and enter the IP address of the TFTP server and the filename of the firmware image. The filename you enter should include a relative path from the base directory.

4. Ensure the TFTP server is running.

5. Select "<S> Start Firmware Update".

Update Option 2

This option may be performed on a single card or, if you have TopTools Device Manager, multiple cards at once. Instructions for a single card are listed here. To perform this action on multiple cards, refer to the TopTools Remote Control online help.

1. From the HP TopTools Remote Control software interface, click the Configuration tab.

2. Then click the Card Info button.

3. In the Card Maintenance section, fill in the IP address of the TFTP server and the filename of the firmware. The filename you enter should include a relative path from the base directory.

4. Ensure the TFTP server is running.

5. To start the firmware update, click Update.

For example, if the TFTP server used \tftp\public as its root and the firmware image file is named

\tftp\public\hp\fw\ttrc\us\ttrc_rom.bin

you would enter the file name as:

hp\fw\ttrc\us\ttrc_rom.bin

An update can also be performed using a firmware image file and TFTP server at a remote client (see Figure C-1).

Appendix C Installing and Using TFTP

NOTE HP recommends that you do not update the HP TopTools

Remote Control card firmware if the link between the TFTP server and the HP NetServer is a dial-up network connection. A disconnection during an update can leave the HP TopTools Remote Control card partially updated and you would need to repea t the u p d ate before proceeding .

A firmware update takes approximately one minute over a 10Base-T LAN connection. After the update has completed, the HP TopTools Remote Control will be reset in order to start the new firmware.

Using the H P TopTools Remote Contr ol Rem ote Boot Featur e

You can us e the HP TopTools Remote Control to r emotel y boot the HP N e tSer ve r in which you have installed the HP TopTools Remote Control card. The card boots the HP Ne tSer ve r using a boot floppy image located on a TFTP server.

Starting an HP N e tServe r from a remote boot image requires that you have already created an alternate bootable floppy image file and that this image is available in the base directory used by the TFTP server. After the HP TopTools Remot e Cont rol process es a re mote reboot, the feature is disa bled automatically so that the next boot will be a local boot.

You use the HP Copydisk utility to create a floppy image file. The 1.44MB file created contains a sector-by-sector copy of the floppy plus a 32-byte copydisk header; you can also use generic floppy image files (no header) created with other utilities. The image file (usually with the extension .DSK), when a ccessed via TFTP, is interpreted by the HP NetServer with the HP TopTools Remote Control card as if it were a local floppy disk image. Thus, the HP NetServer boots us ing this image as if it were accessing a bootable disk stored in floppy drive A.

The ability to create a floppy boot image opens up powerful remote administration possibilities. A system administrator can create boot floppy images to:

• update the server BIOS

• change and/or upda t e software drivers

• boot your var ious diagnostic utilities

• boot virus-checkin g software

Appendix C Installing and Using TFTP

NOTE Check the HP NetServer’s BIOS Setup program (typically,

acces sed by pre s sin g F2 whe n prompted during the boot process) to ensure that the floppy drive is positioned at the top of the lis t of bootable devi c e s in t he boot order.

Creating a Floppy Boot Ima ge

Before you c an create a boot image, you must get a copy of the HP utility "copydisk.exe".

NOTE Do not confuse HP’s copydisk.exe with the DOS utility

diskcopy. e xe su pp l ied with Micr osoft MS-DOS operating

systems.

Copydisk can be found on the HP NetServer Navigator CD in the dir ectory

\ttrc\us

In the following procedure, you format a floppy disk to include system (boot) capability and load the software (drivers, applications) that you want run during the boot process. Finally when you have provided all necessary software components to the disk, you copy an image of the floppy to your TFTP server using copydisk.exe.

To creat e a floppy boot image:

1. Insert a 1.44MB floppy disk in drive A and format it. This could be at a Windows 95 or 98 client, but to ensure that the diskette has enough room for all the files, use a system with MS-DOS 6.x. At a DOS prompt: ent er the command

format /s a:

The /s parameter instructs DOS to inclu d e the system on the disk , making the disk bootable.

2. Copy all drivers and software (e.g. BIOS update) to the floppy disk drive. Create an appropriate autoexec.bat file on the floppy to run the desired program(s).

3. Using the HP Copydisk utility, create a floppy boot image file in the root directory of your TFTP server. Use the following syntax:

copydisk a:

x:\path\filename.dsk

Appendix C Installing and Using TFTP

where a: is the source diskette and

x:\path\filename

is the destination drive, path and filename with a .dsk extension for your image file. An image file is created and transferred to the designated directory.

Initiating a Re mote Boot U sing a Floppy Boot Im age

There are t wo ways to boot t he HP NetSer ver using a remote boot image:

• Remot e Boot Option 1 requires "hands-on" access at the HP NetServer.

• Remot e Boot Option 2 uses the HP TopTools Remote Control web

interface.

Remote Boot Option 1

To us e Remote Boot Opti on 1 m e thod, you mus t have pr operl y configured HP TopTools Remote Control. Refer to "Running the HP TopTools Remote Control BIOS Setup Program" in Chapter 4.

In Re mote Boot O ption 1, you start from the user interface stored in the HP TopTools Remote Control ROM based setup options.

1. Boot the HP N e tSer ver.

2. When the HP TopTools Remote Control banner appears, press F3 when prompted. You are presented with a menu of configurable options.

3. Enable the Remot e Boot feat ure in the BIOS setu p. Be su re it is "on."

4. Ente r the fil e nam e of the boot image.

5. Supply the IP Address of the TFTP server. That is, i dent i fy the IP Address of the ser ver where the r e mote boot image is located.

6. Reboot. Du ring the HP NetServer r eboot, a messa ge in dicates that the server is attempting to start from the designated boot image.

Remote Boot Option 2

The secon d remote boot method re quires you to log onto the HP TopTools Remot e Cont rol web i nterface in order to set up a remot e boot.

To set up a remote boot, using the HP Top Tools Remote Control use r interface:

1. From the HP TopTools Remote Control user interface, select the Remote Control tab.

2. Under Server Control, select one of the following HP NetServer start-up options:

Appendix C Installing and Using TFTP

◊ Power on (if the s erver is off) ◊ Power cycle ◊ Reset

Once you have selected an action that would bring the HP NetServer back online , you can fur ther sele c t Remote Boot feat ures.

3. Se lect Remote Boot . Th is en ables HP TopTools Remote Con trol to retri e ve a floppy disk image from the designated remote computer.

4. Ente r the IP Addre ss of the TFT P server and the fil e nam e of the boot image. The filename you specify should be a relative path from the root directory.

5. Press "Start Power/Reset Option" to initiate the remote boot.

As an example, if the TFTP server used \tftp\public as its root and the file of interest is named:

\tftp\public\hp\boot\ttrc\us\dos.dsk

you would enter the file name as:

hp\boot\ttrc\us\dos.dsk

Example s of R emot e Boot Using a Floppy Boot Image

Using the HP utility copydisk.exe, you can remotely administrate numerous alternate boot routines and a utomate a range of diagnostic procedures for your HP NetServers.

The following examples demonstrate how an administrator would set up and use floppy boot images in a typical network:

• Example 1: A remote server BIOS update

• Example 2: A remote boot of HP Diagnosti c Assi sta n t

• Exam p l e 3: A remote DOS file tr ansfer

In these examples a remote client functions as the TFTP server (refer to Figure C-1). As you review these examples, keep in min d t hat for each scenario, the task could be accomplished in some other fashion. For example, the TFTP server could be located elsewhere on the intranet.

Appendix C Installing and Using TFTP

Example 1: A remote server BIOS update

In this example, the system administrator wants to update the BIOS of a remote HP NetServer. The administrator first obtains the latest BIOS from the HP web site and downloads it to a local hard disk. The administrator then runs the self extracting BIOS update file and copies the biosxyz.dsk file to the tftpserv base directory. The ad ministrator then uses TopTools Re mote Control to remote boot the biosxyz.dsk BIOS update disk.

To rem ot ely update t he server BIOS, the administrat or would pr oceed as follows:

1. Obtain up-to-date server BIOS. Go to HP’s web site (www. hp.com /go/netserver) a nd download the appropriate BIOS upgrade from the HP NetServer Service and Support page.

2. Ru n the biosxyz.exe s e lf-extra c tin g file to extract th e biosxyz.dsk boot floppy image file. Copy the biosxyz.dsk file to your TFTP base directory.

3. Run tftpserv.exe. TFTP waits for a request for an image file from the TopTools Remote Control card.

4. Run the HP TopTools Remote Control web interface. Click the Remote Con trol tab. S e lect t he Reset and Remote boot option s .

5. In the TFTP IP Address field, type the IP address of your client ma ch i ne. In the TFTP File Name field, type: biosxyz.dsk.

6. Click "Start Power/Reset Option". The server restarts and TFTP loads the image file onto the HP TopTools Remote Control card where it is then supplied to the HP NetServe r as a boot image. The BIOS update executes automatically. Use Text Remote Control to view the progress of the update.

Example 2: A remote boot of HP Diagnostic Assistant

In thi s example, th e s ystem administra tor wa nts to boot to HP ’s Diagnostic Assistant. To do so the adm inistrator obtains a copy of the Diagnostic Assistant disk from the HP NetServer Navigator CD Diskette Librar y, uses Copydisk to create a floppy image file, and uses TopTools Remote Control to remote boot the Diagn osti c Assi st ant disk image.

To remote ly boot Diagnos tic Assist ant, t he administrator would p roceed as follows:

1. Insert the HP NetServer Navigator CD at the remote Windows client. The Diskette Library program will auto-start.

Appendix C Installing and Using TFTP

2. Select HP Diagn ostic Assistant a nd follow the inst ructions to cr ea t e t he floppy in drive A.

3. Using the Copydisk progra m, create a floppy boot image in the base directory of your TFTP server. Use the following syntax:

copydisk a: x:\

where a: is the source diskette and

path

\diagasst.dsk

x:\path

is the destination TFTP

base dire c tory on your hard drive .

4. Run tftpserv.exe. TFTP waits for a request for an image file from the TopTools Remote Control card.

5. Run the HP TopTools Remote Control web interface. Click the Remote Con trol tab. S e lect t he Reset and Remote boot option s .

6. In the TFTP IP Address field, type the IP address of your client ma ch i ne. In the TFTP File Name field, type: diagasst.dsk.

7. Click "Start Power/Reset Option". The server restarts and TFTP loads the image file onto the HP TopTools Remote Control card where it is then supplied to the HP NetServe r as a boot image. The HP NetServer boots Diagn osti c Assi st ant.

Example 3: A remote DOS file transfer to update a NetWare driver

In this example, the system administrator at a remote client running Windows 95 wan ts to reboot a remote HP NetServer ru nning N ove ll NetWare in order to l oad a new SCSI device driver (the old one is believed to be faulty). To do so, the administrator obtains the latest copy of the driver from HP (AIC7870.dsk) and copies it to a formatted DOS boot disk, use s c opydisk to create a floppy image file , and uses TopTools Remote Con trol to remote boot the disk which copie s the new driver to the DOS par tition. Finally, the administrator uses Text Remote Console to edit the NetWare startup.ncf file to point to the new driver.

To remote ly reboot and c opy the new driver :

1. Insert a 1.44MB floppy disk in drive A and create a bootable diskette. This could be at a Windows 95 or 98 client, but to ensure that the diskette has enough room for all the files, use a system with MS-DOS 6.x. At a DOS prompt, enter t he command:

format a:/s

The /s parameter instructs DOS to inclu d e the system on the disk , making the disk bootable.

Appendix C Installing and Using TFTP

2. Obtain the new driver (in this case AIC7870.dsk). Go to HP’s NetServer web site (www.hp. c o m/g o /ne tserver) a nd download the appropriate driver from the HP’s NetServer Service and Support page.

3. Copy the driver file to the formatted floppy in drive A. Copy the DOS editor to the floppy (in Windows 95, this file is located in: \windows\command\edit.com).

4. Create an autoexec.bat file on the floppy that includes the following command lines:

mkdir c:\temp copy aic7870.dsk c:\temp edit c:\nw411\startup.ncf

When finished the floppy in a: would include the following files:

command.com autoexec.bat aic7870.dsk edit.com

5. Use the Copydisk progra m to create a flopp y boot image in the base directory of the TFTP server using the following syntax:

copydisk a:

path

\doscopy.dsk

where path is the TFTP base directory on your hard drive.

6. Run tftpserv.exe. TFTP waits for a request for an image file from the TopTools Remote Control card.

7. Run the HP TopTools Remote Control web interface. Click the Remote Con trol tab. S e lect t he Reset and Remote boot option s .

8. In the TFTP IP Address field, type the IP address of your client ma ch i ne. In the TFTP File Name field, type: doscopy.dsk.

9. Click "Start Power/Reset Option". The server restarts and TFTP loads the image file onto the HP TopTools Remote Control card where it is then supplied to the HP NetServe r as a boot image. The HP NetServer boots the DOS disk an d executes t he autoexec.bat file. It creates a "c:\temp" dir ectory, copies t he new driver there, and br ings u p the NetWa re startup.ncf file in the DOS edit or . The administrator uses Text Remote Console to modify the path to the SCSI driver:

LOAD c:\temp\aic7870.dsk SLOT=10001

The administrator saves the file, exits the editor and runs server.exe to

start the NetWare server.

D Technical Specifications

This appendix provides specifications for the HP TopTools Remote Control PCI card.

Feature Description

On-Board Features

Physical Characteristics

Environmental Conditions

Power Consumption Battery

32-bit PCI Bus Master board (occupies a single slot) with 64 bit form factor

External 9-pin RS-232 connector External RJ45 for 10Base-T, 10Mbit LAN connector Rear panel connector for AC/DC adapter

C/IPMB interface connector 4 MB Static RAM memory 2 MB of Flash ROM memory (firmware is customer-

upgradeable) Short PCI card

Operating temperature: 5-35 degrees C ambient Non-operating temperature: -40 degrees to 65 degrees C Operating humidity: 20% to 80% Non-operating humidity: 95% non condensing Operating altitude: 3,046 m Non-operating altitude: 12,200 m 2 A at +5 V (10 W maximum) 250 mA at +12 V Custom NiMH rechargeable 4-cell battery Operating Temperature: 15-35 degrees C ambient*

4.8V, 1100 mAh Provides up to one hour of standby usage

Appendix D Technical Specifications

Feature Description

Optiona l AC/DC Power Adapter

Input voltage: 100 - 240 V AC, 50/60 Hz

Output voltage: 5V ± 5 % Output current: 2.0 A max. Operating temperature: 0 degrees to 40 degrees C Certification: CSA, C22.2 No 950-95, EN 60950, CE

* For optimal battery lifetime, the temperature inside the server should be maintained below 40 degrees C an d should never exceed 50 degr ees C.

E Battery Operation

The HP TopTools Remote Control card includes a rechargeable Nickel Metal-Hydride (NiMH) battery pack that ensures a supply of power to the card components.

This battery pack contains four cells and is rated at 4.8V at 1100mAH. In case of a loss of AC power to the server, or a power supply failure, the battery continues to power the HP TopTools Remote Control for up to one hour. The battery pack, which is attached to the card with two plastic darts, is designed for easy removal and repla cement by th e cu stomer.

NOTE HP TopTools Remote Control can continue to perform its

functions with a non-operating battery as long as power is being supplied to the server or power is being applied by the optional external AC/DC adapter.

Safety

To reduce the possibility of an electric shock from the local area network, plug the computer into an AC outlet before connecting to the network. Likewise, disconnect the network before unplugging t he computer from the AC power outlet.

Shuttin g Down the Car d to Conserv e Battery Power

In the event that the server must be turned off for an extended period of time and no external AC/DC adapter is connected, the HP TopTools Remote Control card should also be shut down. This prevents battery pack discharge while the server is not in service.

The HP TopTools Remote Control card automatically powers on when AC power is applied to the server.

Charging

To ensure battery power, the HP TopTools Remote Control card provides two sources for battery charging. The on-board battery is charged:

• Through the host server’s PCI bus when the host server is powered on, or

• When the card’s optional external AC/DC adapter is connected.

Appendix E Battery Operation

The HP TopTools Remote Control card also provides the following alternate charging modes:

• Fast charge. If the card determines that the battery has been depleted, it

begins a fast charge.

• Trickle charge. When the battery is fully charged, the card switches to a

trickle-charge mode of operation.

When power is first applied to the card, the battery is always initially fast charged. (This is true even if the battery is already fully charged.) After a few minutes, if the card’s on-board circuitry determines that the battery’s cells are fully charged, HP TopTools Remote Control automatically switches to trickle-charge mode.

Battery In itialization

If the server’s power is interrupted, HP TopTools Remote Control automatically switches to battery operation. HP TopTools Remote Control logs the event and generates an alert (if so configured). In addition, some HP TopTools Remote Control functions that require the server to be powered up are also suspended, including console redirection, PCI Bus Utilization monitoring, and server resets. If a remote connection is active when power is interrupted, the connection will be maintained. The HP TopTools Remote Control card will continue to function for at least one hour on battery power.

NOTE If you are using an external modem with HP TopTools Remote

Control, the modem won’t have access to battery power. To guarantee power to an external modem, use a modem that is attached to an Uninterr uptible Power Supply (UPS).

Life Expectancy

The life expectancy of the battery pack varies depending on temperature extremes and number of charg ing cycles experien ced by the cells. A nominal life expectancy is over two years. If the card provides less than half an hour of operation while operating on battery power, it may be time to replace the battery pack.

Appendix E Battery Operation

Replacement

To replace the HP TopTools Remote Control battery pack (Part No. 5183-6570) contact your HP Sales and Service office. In the U.S. call (800) 227-8164. To order a replacement battery pack from Hewlett-Packard, refer to its Part Number.

Battery Disposal

Nickel Metal-Hydride batteries should be disposed of in a responsible fashion according to the laws in the country where the card is used.

CAUTION Do not crush, puncture, or incinerate the battery. Do not short

the battery’s external contacts.

F LED Codes

A failure on the HP TopTools Remote Control card is indicated by a flashing signal pattern displayed by the red diagnostic LED visible above the RS-232 port (refer to Figure F-1). The other set of LEDs located next to the LAN port indicate LAN connection activity.

NOTE In the event that more than one error is affecting card

operation, the HP TopTools Remote Control reports only the first failure discovered.

Diagnostic LEDs

LAN LEDs

LAN Connector

Figure F-1. HP TopTool s Remote Control LED

NOTE The LEDs mounted on the HP TopTools Remote Control card

are unusually small micro devices that, until activated, appear as little white dashes on the circuit board.

Each failure is stored as a four-digit code. This allows each code up to 10 "sub-codes" that can be interpreted by the diagnostic utility.

Appendix F LED Codes

For example, a 2-1-1-2 error (DRAM Error) would appear as:

flash-flash, pause, flash, pause, flash, pause, flash-flash, pause

The failure pattern repeats indefinitely.

Failure C odes

The table below lists the error or report codes, which are flashed by the HP TopTools Remote Control card’s red diagnostic LED. A flashing red LED always indicates a problem with the card’s operation.

To determine a Suggested Action, note the first three digits of the error and refer to the Report Code in the following table. The fourth digit is represented by an "X" because the number is irrelevant to the analysis.

Table F-1. Fail ur es and Suggest ed Act ions

Report Code

Red LED blink pattern)

(

Failure Reason Suggested

Action

LED on continuously ASIC CPU Subsystem Error See action 1

1111 FLASH-ROM Err or See action 2 211X DRAM Error See action 3 311X LAN Interface Error See action 1 411X RS-232 Interface Error See action 1 511X PCI Inter face Err or See action 1 611X ICMB Error See action 1

The "X" in the report code represents a possible number between 1 and 9 and is not significant.

Suggested A c tions

The following r emedies refer to the Suggested Actions listed in the last column of Table F-1 above.

Action 1: First verify the fault. Disconnect the AC/DC adapter from the card and cycle power at the server to restart HP TopTools Remote Control. If the same error is reported again, call your local support center.

Appendix F LED Codes

Action 2: The card firmware may be corrupted and require updating. You may either use the firmware image that came with the card on the HP NetServer Navigator CD, or you may download the latest firmware update image from the HP NetServer BBS or web site (see Technical Support in Appendix H). This image should be copied to your TFTP server (to use the TFTP software, refer to Appendix C). If you are unable to complete this procedure, call your local support center.

Action 3: Call your support center. If you need to call your local support center, make sure that you have HP TopTools Remote Control product information on hand including serial and version number. Also be sure to note the relevant LED code and description.

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