HP CX2600 User Manual

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hp Integrity cx2600

Installation Guide

Regulatory Model Number: RSVLA-0303-DC

Version 3.0

Manufacturing Part Number: AB216-90001

March 2004

U.S.A.

Legal Notices

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Adobe and Acrobat are trademarks of Adobe Systems Incorporated. HP-UX Release 10.20 and later and HP-UX Release 11.00 and later (in both 32 and 64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products. Intel and Itanium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Linux is a registered trademark of Linus Torvalds. UNIX is a registered trademark of The Open Group. Windows is a registered trademark of Microsoft Corporation.

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Reproduction, adaptation, or translation of this document without prior written permission is prohibited, except as allowed under the copyright laws.

Related Documents. The HP Server Documentation CD-ROM has been provided with your server. It contains a complete documentation set for the server, including localized versions of key documents. Included on the CD-ROM are the Site Preparation and Operations and Maintenance guides, which contain in-depth troubleshooting, installation, and repair information.

The CD will autorun when you insert it into a Windows® workstation, or, point your browser at the index.htm file located under the Start directory of the CD. All users, including UNIX®/Linux, can access a complete manual set by viewing the directory manuals. The manuals are in Adobe® Acrobat® Reader (pdf) format.

IMPORTANT The latest versions of these documents, and any updates to these documents, are posted under

the appropriate server at http://docs.hp.com.

Where to Get Help. For online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad multivendor knowledge base, and monitoring and diagnostic tools, go to http://www.hp.com/support.

1. About This Document

What’s in This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

HP Encourages Your Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Where to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Information to Collect Before You Contact Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2. Server Overview and Unpacking

Server Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Unpacking the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Unpacking the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Removing the HP Server from the Shipping Container . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing the HP Server into a Rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3. Installing Additional Components

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Service Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Accessing a Rack Mounted Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing Components When the Server is in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Remove the Server from a Rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Install the Server into a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing Hot-Plug Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing Hot-Plug Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Hot-Swap Power Supply Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing and Replacing a Hot-Swap Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Front Grill and Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Removing the Front Grill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Replacing the Front Grill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Removing the Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Replacing the Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Hot-Swap Chassis Fan Units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Removing and Replacing a Front Panel Hot-Swap Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Removing and Replacing a Rear Panel Hot-Swap Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

PCI Card Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Removing the PCI Card Cage Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Removing a PCI Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Installing a PCI Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Installing the PCI Card Cage Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing Processors and Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Removing a Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Installing a Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Contents

4. Troubleshooting

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Troubleshooting Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using the Front Panel Power Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

If the Server Will Not Power Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

If EFI Is Not Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

If the Operating System Will Not Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

If the Operating System Will Boot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

If Intermittent Server Problems Occur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

If DVD Problems Occur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

If Hard Drive Problems Occur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

If Console Problems Occur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Troubleshooting Using Beep Codes (System e-buzzer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Troubleshooting Using LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Rear Panel LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Error Messages and Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

EFI Error and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Event Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Management Processor (MP) Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Troubleshooting Using Offline Support Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Offline Diagnostic Environment (ODE). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

E-Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Other Event Logs and General Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Hypothetical Troubleshooting Scenario. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

5. Cable Connections

Input Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Wire Selection and Terminal Lugs for Connection of DC Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Core I/O Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Management Processor (MP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Booting the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Figures

Figure 2-1. hp Integrity cx2600 Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Figure 2-2. hp Integrity cx2600 Server (front view). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Figure 2-3. hp Integrity cx2600 Server (rear view) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Figure 3-1. Chassis Ground Lug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 3-2. Front View of the hp Integrity cx2600 Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Figure 3-3. Disk Drives in Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Figure 3-4. Hot-Swap Power Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Figure 3-5. Removing a Hot-Swap Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Figure 3-6. Power Supply Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Figure 3-7. Removing the Front Grill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Figure 3-8. Removing the Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Figure 3-9. Removing a Front Panel Hot-Swap Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Figure 3-10. Removing a Rear Panel Hot-Swap Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Figure 3-11. Removing the PCI Card Cage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Figure 3-12. PCI Card Retaining Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Figure 3-13. Installing the PCI Card Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Figure 3-14. Processors in Server Chassis (Top Cover Removed) . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Figure 3-15. Processor Airflow Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Figure 3-16. Disconnecting the Power Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Figure 3-17. Loosen the Turbo Fan Heatsink Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Figure 3-18. Unlocking the Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Figure 3-19. Installing the Turbo Fan and Processor Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Figure 3-20. Memory Airflow Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Figure 3-21. DIMM Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Figure 3-22. Inserting DIMM into a DIMM Socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Figure 4-1. Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Figure 4-2. Rear Panel LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Figure 4-3. Offline Diagnostic Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Figure 5-1. hp Integrity cx2600 Power Supply (rear view) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Figure 5-2. hp Integrity cx2600 Server (rear view) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Figures

1 About This Document

This document describes how to install your hp Integrity cx2600 Server, Regulatory Model Number: RSVLA-0303-DC.

The document printing date and part number indicate the document’s current edition. The printing date will change when a new edition is printed. Minor changes may be made at reprint without changing the printing date. The document part number will change when extensive changes are made.

Document updates may be issued between editions to correct errors or document product changes. To ensure that you receive the updated or new editions, you should subscribe to the appropriate product support service. See your HP sales representative for details.

IMPORTANT The latest version of this document can be found online at http://docs.hp.com.

What’s in This Document

The hp Integrity cx2600 Server Installation Guide contains these chapters:

• Chapter 2, “Server Overview and Unpacking.” Use this chapter to learn how to unpack and setup your hp Integrity cx2600 Server.

• Chapter 3, “Installing Additional Components.” Use this chapter to learn how to install additional components.

• Chapter 4, “Troubleshooting.” Use this chapter to learn how to perform minimal troubleshooting of your system.

• Chapter 5, “Cable Connections.” Use this chapter to learn about core I/O ports, SCSI ports, and management processor LAN ports.

Typographical Conventions

This document uses the following conventions.

Title The title of a document or a CD.

KeyCap The name of a keyboard key. Note that Return and Enter both refer to the same key.

Emphasis Text that is emphasized.

Bold Text that is strongly emphasized, such as the summary text in bulleted paragraphs.

ComputerOutput Text displayed by the computer.

UserInput Commands and other text that you type.

Command A command name or qualified command phrase.

Chapter 1

About This Document

HP Encourages Your Comments

HP encourages your comments concerning this document. We are truly committed to providing documentation that meets your needs.

Please send any comments by contacting us at http://docs.hp.com/assistance/index.html.

Please include document title, manufacturing part number, and any comment, error found, or suggestion for improvement you have concerning this document.

Where to Get Help

For online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad multivendor knowledge base, and monitoring and diagnostic tools, go to

http://www.hp.com/support.

For the latest information on HP-UX patches, check the HP IT Resource Center at http://itrc.hp.com.

Information to Collect Before You Contact Support

Before you contact HP support, you should:

Step 1. Check information on troubleshooting and attempt to solve the problem. See Chapter 4,

“Troubleshooting.”

• Note failure symptoms and error indications (LEDs and messages) by checking the SEL and FPL logs.

• Try to determine precisely what did or did not happen.

Step 2. Collect the following information:

• The model number of your server (for example, cx2600).

Chapter 1

• The product number of your server. This can be found on the identification label, which is found at the front of the unit (typically A6837B A6838B, and so on).

• The serial number of your server. This can be found on the identification label.

Step 3. Become familiar with your system configuration:

• Are you using the LAN, RS232, or web interface to monitor the server?

• How many processors, DIMMs, and PCI cards have been installed?

• What versions of processor, memory, and PCI cards are used and where are they installed?

• What accessories are installed?

Step 4. Determine the following:

• Which firmware versions are in use?

• When did the problem start?

• Have recent changes been made to the system?

• Which operating system and version is in use?

About This Document

Where to Get Help

Chapter 1

About This Document

Where to Get Help

Chapter 1

2 Server Overview and Unpacking

Server Overview

The hp Integrity cx2600 Server (Regulatory Model No. RSVLA-0303-DC) is a 1- or 2-way, IA-64, carrier grade server based on the Itanium processor family architecture. This server is NEBS level-3 compliant and is intended for Telco users. The hp Integrity cx2600 Server accommodates 1 or 2 processors, from 4 to 12 DIMMs (providing 1 to 24 GB of memory), and internal peripherals including up to 3 disks and a CD/DVD-ROM. Its high availability features include hot-swap fans and power supplies, and hot-plug disk drives. The hp Integrity cx2600 Server uses the Debian CG 5.0+ operating system (Linux).

Figure 2-1 hp Integrity cx2600 Server

Chapter 2

chasoblq

Server Overview and Unpacking

Server Overview

Figure 2-2 hp Integrity cx2600 Server (front view)

LAN4321 System

chasfront

Figure 2-3 hp Integrity cx2600 Server (rear view)

hp integrity cx2600

rearview

Fault

DC Out DC In

Fault

DC Out DC In

Chapter 2

Server Overview and Unpacking

Unpacking the Server

Hewlett-Packard shipping containers protect their contents under normal shipping conditions. After the equipment arrives, carefully inspect each carton for signs of shipping damage. If damage is found, document the damage with photographs and contact the transport carrier immediately.

If the equipment has any damage, a damage claim form must be obtained from the shipping representative. The customer should complete the form and return it to the shipping representative.

Unpacking the Server

WARNING Because a filled hp Integrity cx2600 shipping container may weigh as much as 95

pounds (43 kilograms), two people should lift the container together. Do not lift or carry the HP Server alone. The unit should be transported on a cushioned, wheeled cart or carrier. Failure to heed this warning could result is serious personnel injury.

Removing the HP Server from the Shipping Container

WARNING The hp Integrity cx2600 Server may weigh as much as 95 pounds (43 kilograms). Two

people are required to lift the unit and remove packing material. Failure to heed this warning could result in serious personal injury or damage to the HP Server.

The hp Integrity cx2600 Server is shipped in a standard container, but is cushioned against shock. Open the top of container and lift the HP Server and packing material from the box. Place the unit on a level work surface and remove the packing material.

Installing the HP Server into a Rack

HP Rack

Any hp Integrity cx2600 Server that is to be installed into a rack is shipped with a mounting kit or equipment slides. With every mounting kit and slides comes an installation guide. Follow the steps in this installation guide to determine where and how to place the server into the rack.

Non-HP Rack

There is a guide for evaluating the installation of HP equipment in non-HP racks. This document should be utilized when there is a need to evaluate and qualify whether any HP equipment can be installed, maintained, and serviced in a non-HP rack. The guide is located on the Web at:

http://www.hp.com/racksolutions.

Once there, select “mounting information” from the menu on the left side, then select the guide titled Mounting in Non-HP Racks.

Chapter 2

Server Overview and Unpacking

Unpacking the Server

Chapter 2

3 Installing Additional Components

Safety Information

This chapter describes installing additional or optional hardware to your hp Integrity cx2600 Server.

Follow the procedures listed below to ensure safe handling of components and to prevent harm to both you and the HP Server:

• Use an antistatic wrist strap and a grounding mat, such as those included in the Electrically Conductive Field Service Grounding Kit (HP 9300-1609).

• Handle accessory boards and components by the edges only. Do not touch any metal-edge connectors or any electrical components on accessory boards.

• Do not wear clothing that is subject to static charge build-up, such as wool or synthetic materials.

WARNING Hazardous energy is present inside the HP Server. Always remove power from

the server before working inside the unit. Serious injury may result if this warning is not observed.

Service Tools Required

Service of this product may require one or more of the following tools:

• Electrically Conductive Field Service Kit (P/N 9300-1609)

• 1/4 inch flat blade screwdriver

• ACX-15 torx screwdriver

• ACX-10 torx screwdriver

• IPF CPU install tool (P/N 5069-4551—supplied with processors shipped separately)

Accessing a Rack Mounted Server

The hp Integrity cx2600 Server is designed to be rack mounted. The following procedure explains how to gain access to an hp Integrity cx2600 Server that is mounted in an approved rack.

WARNING Ensure that all anti-tip features (front and rear anti-tip feet installed; adequate

ballast properly placed, and so on) are employed prior to extending the server.

Chapter 3

Installing Additional Components

Accessing a Rack Mounted Server

Installing Components When the Server is in a Rack

Power supplies, disks and fans can be installed when the server is fully inserted into a rack. Only front and rear access is required.

Internal components can be accessed by removing the top cover. Proceed as follows:

WARNING Hazardous energy is present inside the HP Server. Always remove power from the

server before working inside the unit. Serious injury may result if this warning is not observed.

NOTE Ensure that there is enough area (approximately 1.5 meters [5 ft.]) to fully extend the server

out the front of the rack and work on it.

Step 1. Turn off and disconnect system power. Disconnect power at the DC source end of the power cable(s),

using the disconnect device that is part of the rack or facility power system.

Step 2. Label and disconnect all cables from the unit rear panel connectors.

Step 3. Remove or loosen (as appropriate) the screws that fasten the server to the rack.

Step 4. If the server is slide-mounted, slowly pull the chassis forward (or push from the rear) to extend the

chassis from the rack. The server is fully extended when the rail clips are locked in place. If the server is tray-mounted, it is not held in the rack and can fall from its mounting. Do not extend the server from the rack but remove it from the rack for internal access.

Step 5. Remove the top cover. Refer to “Removing the Top Cover” on page 25.

Remove the Server from a Rack

WARNING Do not attempt to lift the server alone. The server may weigh as much as 32

kilograms (70 lbs). Serious injury may result if this warning is not observed.

NOTE Ensure that there is enough area (approximately 1.5 meters [5 ft.]) to fully extend the server

out the front of the rack and work on it.

To remove the server from the rack, perform the following steps:

Step 1. Turn off and disconnect system power. Disconnect power at the DC source end of the power cable(s),

using the disconnect device that is part of the rack or facility power system.

Step 2. Label and disconnect all cables from the unit rear panel connectors.

Step 3. Remove or loosen (as appropriate) the screws that fasten the server to the rack.

Step 4. Label and disconnect the rack/facility ground cable from the chassis rear panel. (See Figure 3-1.)

Chapter 3

Figure 3-1Chassis Ground Lug

Installing Additional Components

Accessing a Rack Mounted Server

Chassis

Ground

Lug

chasgndlug

WARNING Do not attempt to lift the server alone. The server may weight as much as 32

kilograms (70 lbs). Serious injury may result if this warning is not observed.

Step 5. If the server is slide-mounted, slowly pull the chassis forward (or push from the rear) to extend the

chassis from the rack. The server is fully extended when the rail clips are locked in place. Do not extend tray-mounted servers. Tray-mounted servers are not locked in place and can fall if extended from rack.

Step 6. Disengage the slides or mounting hardware and take the server to a static-free work station.

Install the Server into a Rack

To insert the server into the rack, perform the following steps:

WARNING Do not attempt to lift the server alone. The server may weigh as much as 32

kilograms (70 lbs). Serious injury may result if this warning is not observed.

Step 1. Engage the server slides or mounting kit, as appropriate.

Step 2. Slide the server inward and push the server into the rack until it is in position.

Step 3. Connect server cables to rear-panel connectors.

Step 4. Connect rack/facility ground cable to chassis ground lug. (See Figure 3-1.)

Chapter 3

Installing Additional Components

Installing Disk Drives

Step 5. Replace or tighten (as appropriate) the screws that fasten the server to the rack.

Installing Disk Drives

The supported configuration of an hp Integrity cx2600 Server includes 1, 2 or 3 Low-Voltage-Differential (LVD), hot-plug disk drives. If any of the three disk drives are not installed a disk filler must be installed in the disk location.

Hot-plug disk drives are located at the front of the server. The following sections describe removing and reinstalling a disk drive.

CAUTION A hot-plug device may require interaction with the operating system before the device can be

safely removed from or installed into the server. Determine if the operating system supports replacement of disk drives while the operating system is running. If the operating system does not support this feature, shut down the operating system before performing these procedures. Failure to observe this caution could result in system failure.

Figure 3-2 Front View of the hp Integrity cx2600 Server

hp integrity cx2600

LAN4321 System

chasfront

Disk Slot 2

Disk Slot 1

Disk Slot 0

Removing Hot-Plug Disk Drives

Slots are provided for up to three hot-plug disk drives in your hp Integrity cx2600 Server. When disk drives are not installed, filler assemblies are installed to prevent air leakage and ensure adequate cooling.

NOTE The filler assemblies are removed and installed in the same manner as described for hard

drives. Simply pull the dummy release lever to pull the filler from the server.

When inserting a filler, simply push the filler into position.

To remove a hot-plug disk drive, perform the following steps:

Chapter 3

Installing Additional Components

Installing Disk Drives

CAUTION The disk drives in the hp Integrity cx2600 Server are not hot-swappable. They are merely

hot-pluggable. A manual software procedure may be required in order to safely remove or insert disk drives while the system is running. To avoid damage to the hard drives:

Refer to the documentation provided with the disk drive for additional information about removing and inserting a drive.

Refer to the operating system documentation for additional information about removing and inserting hot-plug assemblies.

Step 1. If required (OS does not support hot-plugging devices), stop the operating system.

Step 2. Squeeze inward on the colored release clip and pull the release lever to pull the drive from the

server chassis.

Figure 3-3Disk Drives in Server

S C S

dskdrvfrnt1

Release Clip

Release Lever

Installing Hot-Plug Disk Drives

Up to three hot-plug disk drives may be installed in your hp Integrity cx2600 Server. Always use low profile disk drives (1.0" height) in your server.

To install a hot-plug disk drive, perform the following steps:

Step 1. If required (OS does not support hot-plugging devices), stop the operating system.

Step 2. If a disk filler is installed, remove it by pulling the release lever.

Step 3. With the release lever pulled out, slide a hot-plug hard disk into the disk slot until it is seated.

Chapter 3

Installing Additional Components

Hot-Swap Power Supply Units

Step 4. Press the release lever until it is flush with the front of the server. You will hear it click as it locks

into position.

Step 5. If the operating system was stopped in step 1, reset the system to the EFI Boot Maintenance Menu,

to rescan the hard drives.

Step 6. If the operating system was stopped in step 1, use the EFI shell map command to verify that the

newly inserted drive has been correctly installed. Refer to Chapter 5 of this guide (Cable Connections) and to the hp Integrity cx2600 Operation and Maintenance Guide for information about connecting a console and using the EFI shell. (The hp Integrity cx2600 Operation and Maintenance Guide is included on the CD provided with your system).

Hot-Swap Power Supply Units

The supported configuration of an hp Integrity cx2600 Server requires that two power supplies be installed. During normal operations, the two power supplies share the load. Each provides power via a separate power rail. A single power supply can provide all power needed for normal operations, but a second power supply is installed to provide backup capability.

Hot-swap power supplies 1 and 2 are located at the rear of the chassis. The power supplies are identical and interchangeable.

NOTE A hot-swap device does not require interaction with the operating system before the device is

removed from or installed into the server. If the second power supply is functioning correctly, a power supply can be powered down and removed with no effect on server operations.

The power to the server (other power supply) does not have to be off to remove or replace a hot-swap power supply.

Chapter 3

Figure 3-4 Hot-Swap Power Supplies

Installing Additional Components

Hot-Swap Power Supply Units

chaspsxtnd

Power

Supply 1

Power

Supply 2

Removing and Replacing a Hot-Swap Power Supply

A power supply can be replaced while the server is installed in a rack, with the server operating normally. Removal and installation of a power supply will have no effect on operations if the other power supply is functioning correctly. To remove and replace a hot-swap power supply, perform the following steps:

Chapter 3

Installing Additional Components

Hot-Swap Power Supply Units

Figure 3-5 Removing a Hot-Swap Power Supply

Mounting

Screws

chaspsxtnd

Cable

Clamp

Handle

Step 1. If rack-mounted, it may be necessary to extend a slide-mounted server out from the rack for better

access. If needed, slide the server out to the fully extended position.

Step 2. Remove power from the power supply being replaced. Disconnect power at the DC source end of the

power cable, using the disconnect device that is part of the rack or facility power system.

Step 3. Loosen the two knurled knobs on the power supply cable clamp to release the power feed leads.

Step 4. Press up on the two lower tabs of the terminal barrier strip cover to snap off the cover.

WARNING Always check that the power cable is not connected to a power source

before attempting to disconnect the power cable from power supply terminals. Failure to heed this warning could result in injury.

Step 5. Loosen or remove (as appropriate) the screws that secure power cable leads to the terminal strip

and disconnect the power cable leads from the power supply.

Step 6. Reinstall the terminal strip hardware and the barrier strip cover (removed in steps 4 and 5) to

prevent loss. Hang the cover on the upper tabs and snap the cover into place.

Step 7. Using an ACX-15 torx screwdriver, loosen the two captive mounting screws that secure the power

supply to the server chassis.

Chapter 3

Installing Additional Components

Front Grill and Top Cover

Step 8. Pull the power supply from the server chassis by pulling the curved handle.

Step 9. Orient the replacement power supply such that the securing screws are aligned with the

corresponding holes in the server chassis. Gently push the power supply into position.

Step 10. When the power supply is fully inserted into the server chassis, tighten the two mounting screws to

secure the power supply in place.

Step 11. Press up on the two lower tabs on the terminal barrier strip cover to snap off the cover.

WARNING Always check that the power cable is not connected to a power source

before attempting to connect the power cable to power supply terminals. Failure to heed this warning could result in injury.

Step 12. Connect the power cable leads to the power supply terminals. (Connect the leads as shown in

Figure 3-6.)

Figure 3-6Power Supply Terminals

++––

Fault

DC Out DC In

psrearpnl2

Step 13. Reinstall the terminal barrier strip cover (removed in step 11). Hang the cover on the upper tabs

and snap the cover into place.

Step 14. Route the power cable through the power supply cable clamp and tighten the two knurled knobs to

secure the cable in place.

Step 15. Connect the power cable to the DC power source.

Front Grill and Top Cover

CAUTION Operation of the HP Server without the front grill and top cover in place will make the server

susceptible to EMI and overheating problems, which can result in system failure. Keep the front grill and top cover in place during normal operation.

Chapter 3

Installing Additional Components

Front Grill and Top Cover

Observe all ESD safety precautions while performing this procedure. Failure to follow ESD safety precautions could result in damage to the server.

Figure 3-7 Removing the Front Grill

chasfrntoff

Captive Screws

Removing the Front Grill

You must remove the front grill for access to the front mounted fans or the optical drive. To remove the front grill, perform the following steps:

Step 1. Using an ACX-15 torx screwdriver, loosen the five captive screws that secure the grill to the

chassis.

Step 2. Pull the grill from the front of the server chassis.

Replacing the Front Grill

To replace the front grill, perform the following steps:

Step 1. Hold the grill against the front of the server chassis, in mounting position.

Step 2. Tighten the five captive screws to secure the grill to the server chassis.

Chapter 3

Removing the Top Cover

Figure 3-8 Removing the Top Cover

Holding

Installing Additional Components

Front Grill and Top Cover

Cover

Screw

Slots for Tabs

in Cover

(2 each side)

ESD Ground

Jack (Connect

wrist strap here)

topupwguide

Cover Tabs

Slots for Tabs

To remove the top cover, perform the following steps:

Chapter 3

Installing Additional Components

Front Grill and Top Cover

WARNING Hazardous energy is present within the server when power is applied. Do not

remove the server top cover without first turning off and disconnecting power. Always replace the top cover before turning the system on.

Step 1. Turn off and disconnect system power. Disconnect power at the DC source end of the power cable(s),

using the disconnect device that is part of the rack or facility power system.

Step 2. Slide the server out from the rack until it stops. Refer to “Accessing a Rack Mounted Server” on

page 15.

Step 3. If desired, remove the server from the rack at this time. Refer to “Remove the Server from a Rack”

on page 16.

Step 4. Using an ACX-15 torx screwdriver, loosen the captive screw that holds the top cover in place.

Step 5. Slide the cover toward the rear of the server chassis and lift it straight up.

Replacing the Top Cover

To replace the top cover, perform the following steps:

Step 1. Align each pair of tabs on the left and right sides of the cover with the corresponding slots in the

chassis. Set the cover in place on the chassis.

Step 2. Align the three tabs on the front of the cover with the corresponding apertures at the top front of

the chassis and insert the tabs into the slots.

Step 3. Push the cover forward until it seats on the chassis.

Step 4. Tighten the captive screw to secure the cover in place.

Chapter 3

Installing Additional Components

Hot-Swap Chassis Fan Units

There are five hot-swap chassis fan units in the HP Server. Fan units 1, 2, 3 and 4 are accessible from the front of the chassis. Fan unit 5 is accessible from the rear of the chassis. Fan units 1, 2, 3 and 4 are identical and interchangeable.

If a fan failure is total (both rotors), or if the fan has been removed from the chassis for more than 30 seconds, a system will log the event as a critical error. A critical error will cause the System LED to flash red and will require a reboot to reset the error status. A total fan failure (including removal) for more than 2 minutes will result in system shutdown. If you are hot-swapping a fan assembly in response to an error message, and the system is operating normally, hot-swapping the fan in less than 30 seconds will eliminate the requirement for a system reboot. Hot-swapping a fan in less than 2 minutes will allow continued operation and prevent automatic shutdown.

CAUTION Operating the server with the front grill removed will risk EMI. Operate the server with the

front grill removed only when hot-swapping a fan. Always replace the front grill immediately after replacing the fan.

Observe all ESD safety precautions while performing this procedure. Failure to follow ESD safety precautions could result in damage to the server.

NOTE A hot-swap device does not require interaction with the operating system before the device is

removed from or installed into the server.

The power to the server does not have to be off to remove or replace a hot-swap chassis fan unit.

Chapter 3

Installing Additional Components

Hot-Swap Chassis Fan Units

Removing and Replacing a Front Panel Hot-Swap Fan

Figure 3-9 Removing a Front Panel Hot-Swap Fan

Fan 1

chasfan1xtnd

Fan 2

Captive Screws

Fan 3

Fan 4

The server does not need to be removed or extended from the rack to allow fan replacement. To remove and replace a hot-swap fan from the front of the server chassis, perform the following steps:

Step 1. Remove the front grill. Refer to “Removing the Front Grill” on page 24.

Step 2. Using an ACX-15 torx screwdriver, loosen the two captive screws on the plastic fan extractor

handle (left side of fan).

CAUTION Hot-swapping a fan can interrupt system operation. If you are hot-swapping a fan

assembly in response to an error message, and the system is operating normally, hot-swapping the fan in less than 30 seconds will eliminate the requirement for a system reboot. Hot-swapping the fan in less than 2 minutes will allow continued operation and prevent automatic shutdown.

Step 3. Using the extractor handle, pull the fan from the server chassis.

Step 4. Orient the replacement fan such that the extractor handle is at the left. Insert the fan into the

chassis opening and press firmly into place.

Step 5. Tighten the two captive screws that secure the fan in place.

Chapter 3

Removing and Replacing a Rear Panel Hot-Swap Fan

Figure 3-10 Removing a Rear Panel Hot-Swap Fan

Installing Additional Components

Hot-Swap Chassis Fan Units

Fan 5

Mounting

Screws

chasfan5xtnd

To remove and replace the hot-swap fan from the rear of the server chassis, perform the following steps:

NOTE The server does not need to be removed from the rack to allow fan replacement.

Step 1. If rack-mounted, it may be necessary to extend a slide-mounted server out from the rack for better

access. If needed, slide the server out to the fully extended position.

Chapter 3

Installing Additional Components

Hot-Swap Chassis Fan Units

Step 2. Using an ACX-15 torx screwdriver, loosen the two captive screws that secure the fan unit to the

server chassis.

CAUTION Hot-swapping a fan can interrupt system operation. If you are hot-swapping a fan

assembly and the system is operating normally, hot-swapping the fan in less than 30 seconds will eliminate the requirement for a system reboot. Hot-swapping the fan in less than 2 minutes will allow continued operation and prevent automatic shutdown.

Step 3. Pull the fan assembly from the server chassis by pulling the curved handle.

Step 4. Orient the replacement fan assembly such that the curved handle is at the bottom. Gently push the

fan unit into position.

Step 5. Tighten the two captive screws that secure the fan unit to the server chassis.

Chapter 3

Installing Additional Components

PCI Card Installation

The hp Integrity cx2600 Server has four 64-bit, 133 MHz PCI-X accessory card sockets located in a removable card cage. The PCI card cage must be removed before PCI cards can be removed or installed. The following sections remove and open the card cage, remove and install PCI cards, and reinstall the card cage.

Removing the PCI Card Cage Assembly

To remove the PCI card cage assembly, perform the following steps:

Step 1. If rack mounted, extend a slide-mounted server out from the rack until it stops. Refer to “Accessing

a Rack Mounted Server” on page 15.

Step 2. Turn off the system. Disconnect all external cables.

Step 3. If desired, remove the server from the rack and place it on an ESD-protected work surface. Refer to

“Remove the Server from a Rack” on page 16.

WARNING Ensure that the system is powered down and all power sources have been

disconnected from the server prior to removing or replacing the PCI card cage assembly.

Voltages and hazardous energy can be present at various locations within the server whenever a power source is connected. This hazard is present even when the power switch is in the off position.

Failure to observe this warning could result in personal injury or damage to equipment.

Step 4. Remove the top cover from the chassis. Refer to “Removing the Top Cover” on page 25.

CAUTION Observe all ESD safety precautions while performing this procedure. Failure to

follow ESD safety precautions could result in damage to the server.

Step 5. Pull up on the PCI card cage release lever (colored lever) and the back edge of the card cage, then

lift the card cage out of the server chassis.

Chapter 3

Installing Additional Components

PCI Card Installation

Figure 3-11Removing the PCI Card Cage

PCI Card

Cage

Release

Lever

chaspciccdwn

Step 6. Place the card cage on an ESD-protected work surface.

Step 7. Orient the card cage such that PCI card connectors (within the card cage) are at the bottom, when

viewed through the open side of the card cage, and cards can be removed by lifting them from the sockets.

Step 8. Remove the cover that is now on top of the card cage by sliding the cover toward the rear of the card

cage and lifting the cover. Remove the cover from the card cage.

NOTE The four connectors within the card cage are identical and have the same capabilities. A

compatible PCI card can be installed in any slot.

Removing a PCI Card

NOTE The PCI card cage must be removed from the server chassis to allow access to the PCI cards.

To remove a PCI card, perform the following steps:

Step 1. Remove the PCI card cage from the server chassis. Refer to “Removing the PCI Card Cage

Assembly” on page 31.

Step 2. Remove the cover from the PCI card cage.

Chapter 3

Installing Additional Components

PCI Card Installation

CAUTION Observe all ESD safety precautions while performing this procedure. Failure to

follow ESD safety precautions could result in damage to the server.

Step 3. If a cable will block card removal, or if it is connected to the card to be removed, disconnect the

cable(s) from card connector(s) at this time.

Step 4. Using an ACX-15 torx screwdriver, remove the retaining screw that secures the card in place. See

Figure 3-12.

Figure 3-12PCI Card Retaining Screws

Card

Retaining

Screws

pciccscrw2

Step 5. Grasp the card by the two opposing edgers and lift the card from the socket.

Step 6. If no card will be installed in the empty socket, install a blank panel in the bulkhead opening at the

end of the card cage. The blank panel is necessary to ensure correct air flow and EMI protection when the card cage is installed in a working server.

Installing a PCI Card

NOTE The PCI card cage must be removed from the server chassis to allow installation of PCI cards.

The four connectors in the PCI card cage are identical and have the same capabilities. A compatible PCI card may be installed in any slot. To install a PCI card, perform the following steps:

Step 1. Remove the PCI card cage from the server chassis. Refer to “Removing the PCI Card Cage

Assembly” on page 31.

Chapter 3

Installing Additional Components

PCI Card Installation

Step 2. Remove the cover from the PCI card cage.

CAUTION Observe all ESD safety precautions while performing this procedure. Failure to

follow ESD safety precautions could result in damage to the server.

Step 3. If a blank panel is installed at the end of the card cage (for the card position/socket which will be

used), remove the blank panel.

Step 4. Grasp the card to be installed by opposing edges and orient the card such that its connector is

aligned with the card cage socket and the PCI interface connector can be extended through the opening at the end of the card cage. Insert the card into the desired socket.

Step 5. Secure the card in the card cage using the retaining screw provided.

Step 6. Connect any cables (if appropriate) to card sockets at this time.

Installing the PCI Card Cage Assembly

To install the PCI card cage assembly, perform the following steps:

WARNING Ensure that the system is powered down and all power sources have been

disconnected from the server prior to removing or replacing the PCI card cage assembly.

Voltages and hazardous energy can be present at various locations within the server whenever a power source is connected. This hazard is present even when the power switch is in the off position.

Failure to observe this warning could result in personal injury or damage to equipment.

CAUTION Observe all ESD safety precautions while performing this procedure. Failure to follow ESD

safety precautions could result in damage to the server.

Step 1. If the card cage cover has been removed, insert the cover tabs (fan end of cover) into the

corresponding slots on the card cage and press the cover into position on the card cage. Slide the cover toward the front of the card cage to secure the cover in place.

Step 2. Orient the PCI card cage as shown in Figure 3-13. Lift the release lever and hold it in the open

position. Lower the card cage into position and press gently to seat card cage connectors.

Chapter 3

Figure 3-13Installing the PCI Card Cage

PCI Card

Cage

Installing Additional Components

PCI Card Installation

Release

Lever

chaspciccup

Step 3. Press the release lever down (into position) to lock the card cage in place in the chassis.

Step 4. Reinstall the chassis top cover. Refer to “Replacing the Top Cover” on page 26.

Step 5. Reconnect rear panel cables, and turn on the system.

Step 6. Run info io at the EFI shell to verify that the PCI card(s) has been correctly installed.

Chapter 3

Installing Additional Components

Installing Processors and Memory

This section provides information about removing and installing processors and memory. The processors and memory are located on the system board and are accessible after removing the top cover and air guides. Processor 0 (CPU 0) is located closer to the chassis side panel and processor 1 (CPU 1) is located closer to the DIMM sockets. (See Figure 3-14.)

Your hp Integrity cx2600 Server may be delivered with one or two processors installed. You may wish to install the second processor, or replace the processors with newer, compatible processors. Additional or larger DIMMs may be available for installation. The following sections provide detailed procedures for removal and installation of processors and memory.

Figure 3-14 Processors in Server Chassis (Top Cover Removed)

CPU 0

CPU 1

chastop2cpus

Removing a Processor

To remove a processor, proceed as follows:

R O N

Step 1. If rack-mounted, extend the server out from the rack on slides until it stops. Refer to “Accessing a

Rack Mounted Server” on page 15.

Chapter 3

Installing Additional Components

Installing Processors and Memory

WARNING Voltages and hazardous energy can be present at various locations within

the server whenever a power source is connected. This hazard is present even when the power switch is in the off position.

Ensure that the system is powered down and all power sources have been disconnected from the server prior to performing the following procedures.

Failure to observe this warning could result in personal injury or damage to equipment.

Step 2. Turn off the system. Disconnect all external cables.

Step 3. If desired, remove the server from the rack and place it on an ESD-protected work surface. Refer to

“Remove the Server from a Rack” on page 16.

Step 4. Remove the chassis top cover. Refer to “Removing the Top Cover” on page 25.

CAUTION Observe all ESD safety precautions while performing processor removal. Failure to

follow ESD safety precautions could result in damage to the server.

Step 5. Remove the processor airflow guide. (See Figure 3-15).

Figure 3-15Processor Airflow Guide

Processor

Airflow

Guide

chascvroff

Step 6. Unplug the CPU power module cable.

Chapter 3

Installing Additional Components

Installing Processors and Memory

Step 7. Loosen the power module mounting screws and disconnect the module from its processor by sliding

it toward the back of the chassis.

Figure 3-16Disconnecting the Power Module

Power Module

Mounting

Screws

Power

Module

Cable

cpu1wpm1

Processor

Fan

Turbo Fan

Power

Cable

Step 8. Remove the CPU power module from the server chassis.

Step 9. Disconnect the turbo fan power cable.

Step 10. Loosen the four heatsink captive screws using the special processor tool that was shipped with your

processor.

Step 11. Slide the sequencing retainer plate toward the back of the chassis to open the hole in the edge of the

turbo fan heatsink for insertion of the special processor tool into the processor locking mechanism.

Chapter 3

Figure 3-17Loosen the Turbo Fan Heatsink Screws

Sequencing

Retainer

Plate

Insert Processor

To o l H e re

Installing Additional Components

Installing Processors and Memory

cputopvue

Step 12. Insert the processor tool into the hole that runs down through the edge of the turbo fan heatsink.

Figure 3-18Unlocking the Processor

Insert Processor To o l H ere

Unlocked

cpusoclock

Locked

Step 13. Unlock the processor locking mechanism by rotating the tool counterclockwise 180 degrees. (See

Figure 3-18).

Step 14. Remove the turbo fan heatsink and processor from the chassis.

Chapter 3

Installing Additional Components

Installing Processors and Memory

Installing a Processor

The following procedure is applicable to installation of processor 0 or processor 1. Processor 0 must be installed before installing processor 1. Proceed as follows:

NOTE Installation instructions are provided with replacement processors. Read those instructions

carefully. Changes in processor design (and installation) may have occurred since this procedure was written. Always follow the instructions provided with a replacement processor.

Step 1. If rack mounted, extend a slide-mounted server out from the rack until it stops. Refer to “Accessing

a Rack Mounted Server” on page 15.

WARNING Voltages and hazardous energy can be present at various locations within

the server whenever a power source is connected. This hazard is present even when the power switch is in the off position.

Ensure that the system is powered down and all power sources have been disconnected from the server prior to performing the following procedures.

Failure to observe this warning could result in personal injury or damage to equipment.

Step 2. Turn off the system. Disconnect all external cables.

Step 3. If desired, remove the server from the rack and place it on an ESD-protected work surface. Refer to

“Remove the Server from a Rack” on page 16.

Step 4. Remove the chassis top cover. Refer to “Removing the Top Cover” on page 25.

CAUTION Observe all ESD safety precautions while performing processor installation. Failure

to follow ESD safety precautions could result in damage to the server.

Step 5. Remove the processor airflow guide. (See Figure 3-15)

Step 6. Ensure that the processor locking mechanism is rotated to the unlocked position. (See Figure 3-18.)

Step 7. Inspect the pins of the processor to be installed. Verify that processor pin(s) are not bent.

Step 8. Use the four locator posts on the heatsink and the turbo fan power cable to properly align the fan

and processor assembly on the system board. The four locator posts will fit in locator holes on the processor mount of the system board. The turbo fan power cable must be positioned so that it is located on the side of the heatsink that faces the front of the chassis.

Chapter 3

Figure 3-19Installing the Turbo Fan and Processor Assembly

Screw 1 (not shown)

(Tighten first)

Screw 4 (Tighten

last)

Locator

Post

Insert Processor

Tool H e r e

Installing Additional Components

Installing Processors and Memory

Screw 3

(Tighten third)

Screw 2 (Tighten second

Locator

Hole

Locator Post

Locator Hole

cpu1noppm3

Step 9. Use the special processor tool shipped with processor assemblies to lock the processor in place on

the system board. To do this, insert the special processor tool into the hole that runs down the side of the heatsink and rotate it clockwise 180 degrees.

Step 10. Slide the sequencing retainer plate toward the front of the system.

Step 11. Tighten the four captive screws of the heatsink in the order shown in Figure 3-19. Tighten each

screw 1/2 turn, and then tighten the next screw. Continue this sequence until the heatsink is secured to the system board.

Step 12. Connect the power cable for the processor turbo fan to its connector on the system board.

Step 13. Slide the CPU power module on the system board metal mounting bracket so that the power

module connector aligns with the connector on the processor. Align the two mounting screw holes on the power module with their screw holes on the system board’s metal mounting bracket. Screw in the power module mounting screws.

Step 14. Connect the CPU power module power cable.

Step 15. Place the processor airflow guide in position.

Step 16. Install the chassis top cover. Refer to “Replacing the Top Cover” on page 26.

Chapter 3

Installing Additional Components

Installing Processors and Memory

Step 17. If necessary, reinstall the chassis in the rack. Refer to “Install the Server into a Rack” on page 17.

Step 18. Reconnect power and system cables to rear panel connectors.

Step 19. Turn on the system.

Step 20. Run info cpu at the EFI shell prompt to verify that the processor has been installed correctly. Refer

to Chapter 5 of this guide (Cable Connections) and to the hp Integrity cx2600 Operation and Maintenance Guide for information about connecting a console and using the EFI shell. (The hp Integrity cx2600 Operation and Maintenance Guide is included on the CD provided with your

system).

Installing Memory

Your hp Integrity cx2600 Server comes with 4, 8, or 12 DIMMs installed. The system is minimally configured with 1 GB of memory (four 256 MB DIMMs loaded in quad 0 (slots 0A, 0B, 1A, and 1B). The system is maximally configured with 24 GB of memory (four 2 GB DIMMs loaded in each of quads 0, 1, and 2 (quad 0 slots 0A, 0B, 1A, and 1B, quad 1 slots 2A, 2B, 3A, and 3B, and quad 2 slots 4A, 4B, 5A, and 5B.

You may replace these DIMMs, or insert DIMMs into unused quads if desired. When adding DIMMs, you must use a minimum of four like-sized DIMMs in the next available quad.

Supported DIMM Sizes

Supported DIMM sizes are 256 MB, 512 MB, 1 GB, 2 GB. Dissimilar DIMM sizes may be used in the system, but all four DIMMs in each quad must be identical.

Removing DIMMs

To remove a DIMM, perform the following steps:

WARNING Voltages and hazardous energy can be present at various locations within the server

whenever a power source is connected. This hazard is present even when the power switch is in the off position.

Ensure that the system is powered down and all power sources have been disconnected from the server prior to performing the following procedures.

Failure to observe this warning could result in personal injury or damage to equipment.

Step 1. If rack mounted, extend a slide-mounted server out from the rack until it stops. Refer to “Accessing

a Rack Mounted Server” on page 15.

Step 2. Turn off the system. Disconnect all external cables.

Step 3. If desired, remove the server from the rack and place it on an ESD-protected work surface. Refer to

“Remove the Server from a Rack” on page 16.

Step 4. Remove the top cover from the chassis. Refer to “Front Grill and Top Cover” on page 23.

CAUTION Observe all ESD safety precautions while performing DIMM removal. Failure to

follow ESD safety precautions could result in damage to the server.

Step 5. Remove the memory airflow guide. (See Figure 3-20).

Chapter 3

Figure 3-20Memory Airflow Guide

Memory

Airflow

Guide

Installing Additional Components

Installing Processors and Memory

chascvroff

Step 6. Locate the DIMM(s) to be removed. (See Figure 3-21).

Chapter 3

Installing Additional Components

Installing Processors and Memory

Figure 3-21DIMM Slots

sysbrd1cpu

Step 7. Press down on the DIMM retainer clips on either end of the DIMM connector, and lift the DIMM

from the system board socket.

Step 8. If the removed DIMM is functional, store it for future use. (Store the DIMM in a static-free

container.)

Step 9. Repeat steps 6 through 8 for each DIMM to be removed.

Step 10. If DIMMs will not immediately be installed, set the memory airflow guide in position and reinstall

the top cover. Refer to “Replacing the Top Cover” on page 26.

Installing DIMMs

DIMMs must be installed in groups of 4 (quads), and in specific locations. DIMM sockets are shown in Figure 3-21. The first quad (4 DIMMs) must be installed in sockets 0A, 0B, 1A, and 1B. The second quad must be installed in sockets 2A, 2B, 3A, and 3B. The third (and final) quad must be installed in sockets 4A, 4B, 5A, and 5B. If DIMMs of different sizes are to be installed, the smallest DIMMs (least memory) must be installed in the first quad. DIMMs in the second quad can be equal to or larger (more memory) than the DIMMs in the first quad. If DIMMs are to be installed in the third quad, they must be equal to or larger than the DIMMs in the second quad.

To install DIMMs, perform the following steps:

WARNING Voltages and hazardous energy can be present at various locations within the server

whenever a power source is connected. This hazard is present even when the power switch is in the off position.

Ensure that the system is powered down and all power sources have been disconnected from the server prior to performing the following procedures.

Chapter 3

Installing Additional Components

Installing Processors and Memory

Failure to observe this warning could result in personal injury or damage to equipment.

NOTE DIMMs must be installed in matched groups of four. DIMM sizes can vary between quads, but

all DIMMs within a quad must be identical.

Step 1. If rack mounted, extend a slide-mounted server out from the rack until it stops. Refer to “Accessing

a Rack Mounted Server” on page 15.

Step 2. Turn off the system. Disconnect all external cables.

Step 3. If desired, remove the server from the rack and place it on an ESD-protected work surface. Refer to

“Remove the Server from a Rack” on page 16.

Step 4. Remove the top cover from the chassis. Refer to “Front Grill and Top Cover” on page 23.

CAUTION Observe all ESD safety precautions while performing DIMM installation. Failure to

follow ESD safety precautions could result in damage to the server.

Step 5. Remove the memory airflow guide. (See Figure 3-20).

Step 6. Locate the DIMM sockets in which DIMMs will be installed. See Figure 3-21.

Step 7. Holding the DIMM by its edges, orient the DIMM such that the component side is facing the

processors, then insert the DIMM into the appropriate socket.

NOTE DIMM connectors are keyed so that they can be installed in only the correct

orientation.

Step 8. Gently and evenly push on each side of the DIMM until it seats in the socket. Observe that the

socket retainer clips return to the upright position when the DIMM is fully inserted.

Chapter 3

Installing Additional Components

Installing Processors and Memory

Figure 3-22Inserting DIMM into a DIMM Socket

dimm_sokt

Step 9. Snap the socket retainer clips into place, ensuring that the DIMM is locked in the socket.

Step 10. Repeat steps 6 through 9 for each DIMM to be installed.

Step 11. Set the memory airflow guide in position and reinstall the top cover.

Chapter 3

4 Troubleshooting

Introduction

This chapter presents troubleshooting information. Basic tips for start-up problems are presented, audio cues and LED indicators are described and interpreted, and error messages (and how to retrieve them) are described. In addition, problems that are associated with I/O functions and paths are discussed here.

Troubleshooting Methodology

WARNING Always disconnect the power cords and unplug telephone cables before removing

the server cover. Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages. Disconnect the power cords to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry.

CAUTION Do not operate the server for more than 2 minutes with any cover (including power supplies

and disk drives) removed. The covers also provide EMI containment and direct airflow within the chassis. Depending on which cover or assembly is missing, the server may shutdown, interrupting operations. In addition, damage to system components may result due to overheating.

You can safely remove the front grill while the HP Server is running to remove and replace hot-swap fans. The hot-swap power supplies and one hot-swap fan (accessible from the rear of the chassis) can be replaced at any time. For any other service activity requiring access to internal components, power down the server and observe all safety precautions.

The server was tested prior to shipping and should be in perfect working order. Failures encountered during installation may be due to damage that occurred in transit. Reseating connectors may clear problems that result from rough handling. If you are installing components or assemblies, compatibility problems or incorrect installations may be the cause of problems. If you are installing components or assemblies, check that items are correctly installed and that all connectors are fully engaged. If the unit will not power on, check the power source before proceeding.

If a problem is encountered during initial operation, remove any add-in or optional components and retest the server before continuing. Verify basic server operation before installing additional cards and configuring software and hardware for your system requirements.

Troubleshooting is based on observation of server status indications and error messages, and by checking system event logs. The system e-buzzer will provide an immediate indication of any start-up problems. LED indicators can be observed on the front and rear of the server. Error messages are displayed on local and remote consoles. System history (console, event, and history logs) are available through the management processor, and can be accessed through the console. Additional information about troubleshooting can be found in the hp Integrity cx2600 Operation and Maintenance Guide.

Chapter 4

Troubleshooting

Troubleshooting Methodology

Offline troubleshooting programs are available on the resource CD that is shipped with your HP Server. To troubleshoot your system you should be familiar with the Offline Diagnostics Environment (ODE) which runs in the Extensible Firmware Interface (EFI). Descriptions and user information about offline troubleshooting tools are available at http://docs.hp.com. The offline tools are available for downloading at

http://software.hp.com.

Using the Front Panel Power Button

The server power button on the front panel operates differently, depending on how long the button is held in and on what the system is doing when the button is pressed. You must be aware of its uses to properly troubleshoot the system.

If the server is off, and power is not connected to server power supplies, pressing the power button has no effect.

If the server is off, and power is connected to server power supplies, the front panel power LED will blink at a 1-Hz rate. In this state, standby power is available to server circuits, but main power is off. Pressing and holding the power button will accomplish the following:

• 1 – 3 seconds. System power turns on. The e-buzzer will beep if an error is encountered. (Refer to “Troubleshooting Using Beep Codes (System e-buzzer)” on page 50 for a description of the e-buzzer.)

• 3 – 5 seconds. The e-buzzer will repeat the last stored error message (beep code).

If the server is on and the system is at the EFI, pressing and holding the power button will accomplish the following:

• 1 – 3 seconds. System power turns off immediately (hard power down).

• 3 – 5 seconds. The e-buzzer will repeat the last stored error message (beep code).

• 5 seconds or longer. System power turns off immediately (hard power down).

If the server is on and the operating system is running, pressing and holding the power button will accomplish the following:

• 1 – 3 seconds. System power turns off (software controlled power down).

• 3 – 5 seconds. The e-buzzer will repeat the last stored error message (beep code).

• 5 seconds or longer. System power turns off immediately (hard power down).

If the Server Will Not Power Up

Power problems during installation are usually related to the install process. If your server will not power up, check the LED indicators on the power supply rear panels. Refer to “Rear Panel LEDs” on page 57 and perform the following:

• If the DC In indicators are lit, it can be assumed that power is available to the server.

• If a fault indicator is lit, reseat the power supply. If the problem persists, remove and reseat boards within the server. If the problem still persists, replace the power supply and/or the power supply interface board.

• If the DC Out indicators are lit, it can be assumed that power is supplied to the server circuits. If the console shows that the server is powered up, but server LEDs indicate that power is off, remove and reseat connectors on the LED status board. (If the problem still persists, replace the LED status board.) If the console shows that the server is not powered up (server is off), remove and reseat connectors on the system board. (If the problem still persists, replace the power supply interface board, the MP board, or the system board.)

Chapter 4

Troubleshooting

Troubleshooting Methodology

If EFI Is Not Available

If it is not possible to reach the EFI (from either the main disk partition or CD), then you must use the following tools to help solve your problem:

• Front panel LEDs (page 52)

• Management processor (MP) (page 62)

— Console messages

— System event logs (SEL)

If the Operating System Will Not Boot

If your operating system will not boot, but you are able to reach the EFI (from either the main disk partition or CD), then use the following tools to help solve your problem:

• Using the EFI shell, check the system logs and analyze any error messages. Refer to “Error Messages and Event Logs” on page 58. Refer to Chapter 5 of this guide (Cable Connections) and to the hp Integrity cx2600 Operation and Maintenance Guide for information about connecting a console and using the EFI shell. (The hp Integrity cx2600 Operation and Maintenance Guide is included on the CD provided with your system.)

• Offline Diagnostic Environment (ODE) (page 63)

• E-Diag Tools (page 64)

If the Operating System Will Boot

If your operating system is running and you are experiencing problems, use the following tools to help solve your problem.

• Beep Codes (page 50)

• LEDs (page 51)

• Error Messages and event logs (page 58)

If Intermittent Server Problems Occur

Intermittent problems that occur during installation can usually be traced to power source problems, to a loose connector, or to some other hardware problem. If you are experiencing intermittent problems, proceed as follows:

• Check MP logs and analyze the problem. (Determine if there is more than one symptom and if the problem is random.) Refer to “Management Processor (MP) Event Logs” on page 62.

• Verify that the DC power source is stable and within the –40 to –72 VDC range.

• Reseat all rear panel connectors.

• Reseat all hot-swappable fans and power supplies.

• Reseat all main memory DIMMs.

• Reseat all internal connectors (cable harness and board connectors).

Chapter 4

Troubleshooting

Troubleshooting Using Beep Codes (System e-buzzer)

If DVD Problems Occur

DVD problems that occur during installation are usually related to faulty connections. If you are experiencing DVD problems, proceed as follows:

• Remove and reinsert the disk.

• Replace the disk.

• Remove and reinstall the DVD drive. Check that connectors are fully engaged.

• Replace the DVD drive.

If Hard Drive Problems Occur

Hard drive problems that occur during installation are usually due to rough handling. The drive(s) may not be correctly seated or may have been damaged in transit. If you are experiencing hard drive problems, proceed as follows:

• Remove and reinsert the suspect hard drive(s).

• Swap the hard drive with one from another slot or with a known good spare.

• Remove and reinstall the hard drive backplane. Check that connectors are fully engaged.

• Replace the hard drive backplane.

If Console Problems Occur

Console problems during installations can be caused by faulty interconnections. If you are experiencing monitor, keyboard, or mouse problems, proceed as follows:

• Check the monitor controls. Adjust contrast and brightness as required.

• Inspect all power and interconnecting cables. Check that all console connectors are fully engaged.

• Check that all MP board connectors are fully engaged.

• Exercise the appropriate self-test features of the console software.

Troubleshooting Using Beep Codes (System e-buzzer)

If a problem is detected when the system is booting, or when it is running, the system e-buzzer emits a series of audible beeps that present an encoded error message. The e-buzzer emits a different number of beeps for each type of error. If you do not hear the beeps, or may have miscounted beeps, you can repeat the message by pressing the front panel power button for 3 to 5 seconds. (Release the power button when you first hear the e-buzzer. Do not press the power button for more than 5 seconds).

The e-buzzer emits a modem-like sound that is repeated three times. Next, the e-buzzer emits a beep code consisting of 0 to 7 beeps occurring at 1 second intervals. Each beep lasts 1 second. The e-buzzer does not report all problems—only the error conditions described here. If the e-buzzer describes an error, check the front panel LEDs and the system logs for additional information.

Chapter 4

Troubleshooting

Troubleshooting Using LED Indicators

NOTE The error message and identifying information can be sent via telephone line to an authorized

help desk or to an HP Support facility. This telephone signal can be decoded to identify the server by model and serial number, and to help identify the error. To send this signal to HP Support via telephone, just hold the telephone next to the Locator button on the server front panel while the system is booting.

The beep codes provide only general information. If you hear an error code, always check the LEDs and system logs before replacing components. The LEDs and system error messages can help you identify the failing item or assembly.

Tabl e 4-1 Beep Code Descrip tions

Number of

Beeps

1 Processor Processor absent or not correctly connected: Reseat or replace

2 Power Supply Power supply failure: Replace power supply.

3 Memory Memory failure: Check that matched DIMMs are correctly installed,

4 MP Card Management processor card malfunction: Reseat or replace the

5 PCI Card PCI I/O card malfunction: Reseat or replace the PCI card.

6 Critical System

Suspect

Component

Fai lur e

Description

processor.

replace DIMMs as appropriate.

Management processor card.

Two minutes have elapsed after BMC system startup and no BOOT_START event has been logged into the System Event Log.

Possible causes include:

a. System clock failed

b. System board malfunction

c Bad CPU connection to mother board connection

d. CPU power pod malfunction

e. CPU malfunction

f. System firmware bad

7 System Board Defective system board: Contact HP Support for assistance.

Troubleshooting Using LED Indicators

Your hp Integrity cx2600 Server has LED indicators located on the front and rear of the server that you can use to determine what repair action is required. (Additional LEDs within the server are described in the hp Integrity cx2600 Operation and Maintenance Guide, which is included on the CD provided with your system.) Descriptions of front and rear panel LEDs are provided in the following sections.

Chapter 4

Troubleshooting

Troubleshooting Using LED Indicators

Front Panel LEDs

The front panel LEDs show you the system status at a glance. They include four diagnostic LEDs, and the System, LAN, and power LEDs. The front panel LEDs are listed in the following tables, together with system status and/or probable cause descriptions of likely system failures.

Figure 4-1 Front Panel LEDs

Locator

Button

chasfront

E-Buzzer

(behind panel)

Locator

LED

DVD/CD

Eject

Button

Diagnostic

LEDs 1-4

LAN4321 System

DVD/CD

Activity

LED

Table 4-2 Front Panel LED Definitions

LED/

Button

System

State

Flash Rate Color Description

LAN LED

System

LED

Disk

Status

LED

Power

Button

Disk

Activity

LED

hp integrity cx2600

Power

LED

System LED Off Off Off System is off.

System LED Running Flashing at

Green System is booting or running EFI.

0.5 Hz

System LED Running Steady Green System normal—the operating system is up

and running.

System LED Warning Flashing at

1 Hz

Amber Attention required. Check the four diagnostic

LEDs and the MP Status log for information. The LED will turn off when the MP log is accessed.

System LED Fault Flashing at

2 Hz

Red Fault detected. Check the four diagnostic

LEDs and the MP Status log for information. The LED can be turned off by the MP DC command, or by correcting the problem.

Chapter 4

Table 4-2 Front Panel LED Definitions (Continued)

Troubleshooting

Troubleshooting Using LED Indicators

LED/

Button

Diag LEDs (1 thru 4)

LAN LED Off Off N/A The system is off (no power to LAN circuits) or

LAN LED Active Steady Green LAN link is established but LAN is inactive.

LAN LED Active Flashing at

Disk Activity LED

Disk Status LED

System

State

-- - Display system error condition (when System

Off Off Off Disk not active.

Active Flashing at

Off Off Off Pass through mode.

Flash Rate Color Description

LED is flashing yellow) or fault condition (when System LED is flashing red). Refer to Table 4-3 for error code information.

hardware failure.

Green LAN is active. rate of LAN activity

Green Disk is active. rate of LAN activity

Disk Status LED

CD Activity LED

Locator LED/Button

Power LED No power Off Off DC power not available to the server.

Power LED Standby

Power LED Main power onSteady Green Power is applied to all server circuits.

Off Steady Amber Drive fault.

Active Steady Green Drive operating normally.

Active Flashing at

rate of LAN activity

(Flag) Flashing at

1 Hz

Flashing at

power

1 Hz

Green Disk is active.

Blue System locator LED may be remotely or

locally activated/deactivated to call attention to a particular server.

Green DC power is connected to the server, but

power is off. Standby power (3.3V) is applied to some server circuits.

Chapter 4

Troubleshooting

Troubleshooting Using LED Indicators

Table 4-3 Diagnostic LED Displays and Meanings

Diag 1

LED

Off Off Green Red Flashing

Off Green Off Red Flashing

Off Green Green Red Flashing

Off Red Green Red Flashing

Off Red Red Off Flashing

Diag 2

LED

Diag 3

LED

Diag 4

LED

System

LED

Yellow

Description

Fan 3 warning. BMC is reporting that one fan rotor is turning more slowly than expected (or stopped). Investigate problem at the first opportunity.

Fan 2 warning. BMC is reporting that one fan rotor is turning more slowly than expected (or stopped). Investigate problem at the first opportunity.

Fan 5 warning. BMC is reporting that one fan rotor is turning more slowly than expected (or stopped). Investigate problem at the first opportunity.

Power supply 2 warning. The power supply is functioning but reporting an error condition. Replace the power supply at the first opportunity.

No video warning. No video output is available from the management processor. Replace the MP board.

Green Off Off Red Flashing

Yellow

Green Green Off Red Flashing

Yellow

Green Green Red Off Flashing

Yellow

Green Red Off Red Flashing

Yellow

Red Off Green Green Flashing

Yellow

Red Green Green Red Flashing

Yellow

Red Red Off Green Flashing

Yellow

Fan 1 warning. BMC is reporting that one fan rotor is turning more slowly than expected (or stopped). Investigate problem at the first opportunity.

Fan 4 warning. BMC is reporting that one fan rotor is turning more slowly than expected (or stopped). Investigate problem at the first opportunity.

System battery voltage low. Replace the system battery.

Power supply 1 warning. The power supply is functioning but reporting an error condition. Replace the power supply at the first opportunity.

Memory load order warning. Verify that DIMMs are correctly installed.

Intake air temperature hot. Check for blockage. Clean air intake openings.

CPU 1 temperature warning. Check for blockages. Investigate the problem at the first opportunity.

Chapter 4

Troubleshooting Using LED Indicators

Table 4-3 Diagnostic LED Displays and Meanings (Continued)

Troubleshooting

Diag 1

LED

Red Red Green Off Flashing

Red Red Red Red Flashing

Off Off Green Red Flashing

Off Green Off Red Flashing

Off Green Green Red Flashing

Diag 2

LED

Diag 3

LED

Diag 4

LED

System

LED

Yellow

Red

Description

CPU 0 temperature warning. Check for blockages. Investigate the problem at the first opportunity.

Undefined error condition (warning only). Check the SEL for information.

Fan 3 failure. BMC is reporting that both fan rotors are turning more slowly that expected (or stopped). Replace the fan, fan control board, or system board.

Fan 2 failure. BMC is reporting that both fan rotors are turning more slowly that expected (or stopped). Replace the fan, fan control board, or system board.

Fan 5 failure. BMC is reporting that both fan rotors are turning more slowly that expected (or stopped). Replace the fan, fan control board, or system board.

Off Green Red Off Flashing

Red

Off Red Off Off Flashing

Red

Off Red Off Red Flashing

Red

Off Red Green Red Flashing

Red

Green Off Off Red Flashing

Red

Green Off Green Red Flashing

Red

Green Off Red Off Flashing

Red

VRM overvoltage fault. Replace the system board.

System firmware error. Power down the server, wait 20 seconds and resume operation. If the problem continues, replace the system board.

VRM power pod fault. Replace the system board.

Power supply 2 fault. Replace power supply 2, the power supply interface board, or the system board.

Fan 1 failure. BMC is reporting that both fan rotors are turning more slowly that expected (or stopped). Replace the fan, fan control board, or system board.

CPU 1 turbofan failure. Replace CPU 1, the CPU power module, or the system board.

VRM undervoltage fault. Replace the system board.

Chapter 4

Troubleshooting

Troubleshooting Using LED Indicators

Table 4-3 Diagnostic LED Displays and Meanings (Continued)

Diag 1

LED

Green Green Off Red Flashing

Green Green Green Red Flashing

Green Red Off Red Flashing

Green Red Green Red Flashing

Red Off Off Green Flashing

Red Green Off Off Flashing

Diag 2

LED

Diag 3

LED

Diag 4

LED

System

LED

Red

Description

Fan 4 failure. BMC is reporting that both fan rotors are turning more slowly that expected (or stopped). Replace the fan, fan control board, or system board.

CPU 0 turbofan failure. Replace CPU 0, the CPU power module, or the system board.

Power supply 1 fault. Replace power supply 1, the power supply interface board, or the system board.

12V range error. Something is loading the 12V source. This can be either power supply, the power supply interface, the system board, or any using circuit. Replace items (1 at a time) to identify the cause.

Memory bank error. Verify that DIMMs are correctly installed.

Memory mismatch fault. DIMMs of different size are installed in a single quad. Replace DIMMs as required.

Red Green Green Off Flashing

Red

Red Green Green Green Flashing

Red

Red Green Green Red Flashing

Red

Red Green Red Off Flashing

Red

Red Green Red Green Flashing

Red

Red Red Off Green Flashing

Red

Red Red Green Off Flashing

Red

Red Red Green Green Flashing

Red

Memory access fault. Check error messages in the SEL. Reseat or replace DIMMs as required.

Memory error detected. Check error messages in the SEL. Reseat or replace DIMMs as required.

Intake air overtemperature fault. Check for blockages. Replace the system board.

BMC firmware error. Power down the server, wait 20 seconds and resume operation. If the problem continues, replace the system board.

MP firmware error. Power down the server, wait 20 seconds and resume operation. If the problem continues, replace the management processor.

CPU 1 overtemperature fault. Check for blockages. Replace CPU 1 or the system board.

CPU 0 overtemperature fault. Check for blockage. Replace CPU 0 or the system board.

Either or both CPUs not detected. Check CPU installation and replace CPU, power module, or system board if necessary.

Chapter 4

Troubleshooting Using LED Indicators

Table 4-3 Diagnostic LED Displays and Meanings (Continued)

Troubleshooting

Diag 1

LED

Red Red Red Red Flashing

Diag 2

LED

Diag 3

LED

Diag 4

LED

System

LED

Red

Description

Undefined error condition (catastrophic failure). Check the SEL for information.

Rear Panel LEDs

The rear panel LEDs show you LAN and power supply status at a glance. The rear panel LEDs are listed in the following table, together with descriptions of LAN and power status indications. Additional information about these LEDs is provided in the hp Integrity cx2600 Operation and Maintenance Guide. (The hp Integrity cx2600 Operation and Maintenance Guide is included on the CD provided with your system.)

Figure 4-2 Rear Panel LEDs

10/100 System

Management

LAN LEDs

Management

Processor

LAN LEDs

Gigabit

LAN

LEDs

Fault

DC Out DC In

rearview

Fault

DC InDC Out

Locator

Fault

DC Out DC In

DC InDC Out

Table 4-4 Rear Panel LED Definitions

LED/

Button

System Management LAN Activity LED

System Management LAN Speed LED

Locator Blue Lit by pressing the associated button, by pressing the corresponding

Power Supply Fault Amber Lit when a power supply failure has been detected. Indicates that

Chapter 4

Color Description

Green When lit, shows that port is linked.

Green When off (and Activity LED is lit), shows that port is linked to 10 Mb

LAN.

When lit, shows that port is linked to 100 Mb LAN.

button on the front panel, or by command from a remote location. Identifies one server among many.

power supply has been cycled down or is not fully functional.

Troubleshooting

Error Messages and Event Logs

Table 4-4 Rear Panel LED Definitions (Continued)

LED/

Button

Power Supply DC Out

Power Supply DC In

Gigabit LAN Gbit LED (top)

Gigabit LAN 100 Mbit LED (2nd from top)

Gigabit LAN Link LED (2nd from bottom)

Gigabit LAN Activity LED (bottom)

Management Processor Self Test LED (top)

Management Processor 10BT LED (2nd from top)

Color Description

Green Lit when a power supply is operating normally. Indicates that DC

power is being supplied to server circuits.

Green Lit when power (–36 to –72 VDC) is being supplied to the power

supply. Indicates that source power is available.

Green When off, no 1000 Mbps link has been detected.

When lit, port is linked at 1000 Mbps.

Green When off, no 100 Mbps link has been detected.

When lit, port is linked at 100 Mbps.

Green When off, no 10 Mbps link has been detected.

When lit, port is linked at 10 Mbps.

Green When off, no LAN activity has been detected.

When lit, port is linked at 1000 Mbps.

Green When off, self test is not active.

When lit, MP is running self test.

Green When off, no link detected or 100BT link is active.

When flashing, indicates 10BT LAN activity.

When lit steady, indicates that 10BT link has been established.

Management Processor 100BT LED (2nd from bottom)

Management Processor LAN Standby Power LED (bottom)

Green When off, no link detected or 10BT link is active.

When flashing, indicates 100BT LAN activity.

When lit steady, indicates that 100BT link has been established.

Green When off, standby power is not applied to Management LAN circuits.

When lit, power is connected to the server but the server is not on.

Error Messages and Event Logs

Server firmware and management features monitor system operation, report errors, and log all significant events. This section presents error message and log information. Refer to the hp Integrity cx2600 Operation and Maintenance Guide for additional information and instructions to access error messages and logs.

Chapter 4

Troubleshooting

Error Messages and Event Logs

EFI Error and Warning Messages

EFI error and warning messages are displayed on the console as part of the boot process. They can also be retrieved using the EFI command: info warnings. Table 4-5 lists the error messages that may be encountered during installation. Refer to the hp Integrity cx2600 Operation and Maintenance Guide for additional information. It can be found on the HP Server Documentation CD-ROM which is provided with your hp Integrity cx2600 Server.

Table 4-5 EFI Error and Warning Messages

Error

Number

2 Insufficient resources to assign to 1 or

more I/O devices

4 Unexpected hardware I/O configuration Incorrect I/O configuration. Contact the HP

7 No BMC installed in platform Update BMC firmware.

8 BMC cannot be accessed Check system logs for errors. Replace the

9 One or more BMC ports failed Communication with the BMC failed. Check

10 BMC system event log is full Clear the SEL.

11 Platform SCR is bad Contact the HP Support center for

12 Set time to BMC SEL failed Communication with the BMC failed.

13 SEL get info failed Communication with the BMC failed.

Message Description/Solution

Incorrect I/O configuration. Contact the HP Support center for assistance.

Support center for assistance.

system board.

power. Replace the system board.

assistance.

Replace the system board.

14 Initial BMC SEL event failed —Communication with the BMC failed.

Replace the system board.

15 Update of BMC buffered data failed Communication with the BMC failed.

Replace the system board.

16 All ACPI BMC ports bad Communication with the BMC failed.

Replace the system board.

17 Read error on BMC token Communication with the BMC failed.

Replace the system board.

18 BMC token transmit checksum error Communication with the BMC failed.

Replace the system board.

19 Error writing BMC token on download Communication with the BMC failed.

Replace the system board.

20 NVM token access error Communication with the BMC failed.

Replace the system board.

Chapter 4

Troubleshooting

Error Messages and Event Logs

Table 4-5 EFI Error and Warning Messages (Continued)

Error

Number

21 BMC token write error during NVM write

through

22 Error reading BMC token on upload to

NVM

23 Error reading BMC first boot token Communication with the BMC failed.

24 Primary FIT failed Reflash firmware.

25 Secondary FIT failed Reflash firmware.

26 PAL A warning. One copy of PAL is bad Reflash firmware.

27 PAL A warning. PAL is not compatible with

at least 1 CPU

28 Memory errors detected and PDT is

disabled

30 Memory required reinterleave to get a good

page 0

31 One or more ranks have chipspare disabled Information only, no action required.

Message Description/Solution

Communication with the BMC failed. Replace the system board.

Replace the system board.

Update firmware.

Reseat DIMMs, if error persists replace bad DIMMs.

Information only, no action required.

33 1 or more memory ranks are mismatched

or deallocated

34 Memory deallocated because of a loading

error

35 Memory load order error Check memory installation. DIMMs must be

36 The PDT is full Clear with pdt clear command in EFI shell.

37 At least one (1) CPU has bad fixed core

ratio

38 All CPUs were slated for compatibility

deconfig

39 Incompatible CPUs detected Check processor installation and match CPU

Check memory installation. Match DIMM part numbers within each quad.

Check memory installation. DIMMs must be installed with smallest capacity in the first quad, an equal or larger capacity in the second quad, and an equal or largest capacity in the third quad.

installed with smallest capacity in the first quad, an equal or larger capacity in the second quad, and an equal or largest capacity in the third quad.

Check processor installation. (Verify installation and that identical processors have been installed.)

Processor failure. Verify installation, then replace processor. Contact the HP Support center for assistance.

part numbers. CPUs must be identical.

Chapter 4

Table 4-5 EFI Error and Warning Messages (Continued)

Troubleshooting

Error Messages and Event Logs

Error

Number

40 CPUs installed with mixed cache sizes Check processor installation and match CPU

41 CPUs installed with mixed steppings Check processor installation and match CPU

42 All CPUs are over clocked Check processor installation and match CPU

43 At least one (1) CPU is over clocked Check processor installation and match CPU

44 Monarch changed to lowest stepping CPU Information only. If the message is repeated,

46 CPUs loaded in wrong order Reload processors in correct order.

48 SAL NVM cleared Information only, no action required.

49 EFI NVM cleared Information only, no action required.

50 EFI NVM failed Reboot the server. If the error message is

Message Description/Solution

part numbers. CPUs must be identical.

contact the HP Support center for assistance.

repeated, contact the HP Support center for assistance.

51 CPU deconfigured by SAL_B Check processor installation. (Verify

installation.) Replace processor that was deconfigured.

52 A ROM revision is inconsistent with FIT or

REVBLOCK

53 Error building S MBIOS Contact the HP Support center for

54 Failure constructing the EFI Memory Data

Table (MDT)

55 UUID error Update with sysset command.

56 Error reading CPU S MBUS information

ROM

57 Error accessing FRU information Replace the FRU which was reported. If the

58 Checksum error accessing FRU

information

One or more firmware components (fw, bmc, mp) is out of date.

assistance.

Contact the HP Support center for assistance.

Reboot the server. If the error message is repeated, replace the failing processor.

error message is repeated, contact the HP Support center for assistance.

Replace the FRU which was reported. If the error message is repeated, contact the HP Support center for assistance.

Chapter 4

Troubleshooting

Error Messages and Event Logs

Table 4-5 EFI Error and Warning Messages (Continued)

Error

Number

59 FRU information version error Replace the FRU which was reported. If the

Message Description/Solution

error message is repeated, contact the HP Support center for assistance.

Event Logs

The System Event Log (SEL) and Forward Progress Log (FPL), Live Event Log, and Boot logs are available via the MP. The SEL records system events that are of major importance to system operations. All entries for the SEL are forwarded to the FPL. The FPL contains system events, forward progress messages from the BMC, and status/error messages from system firmware, EFI, and from the operating system. The Live Event and Boot Logs record operating events as they occur.

You can view these logs using the MP. Only basic information is provided here. For complete information, refer to the hp Integrity cx2600 Operation and Maintenance Guide. It can be found on the HP Server Documentation CD-ROM which is provided with your hp Integrity cx2600 Server.

Management Processor (MP) Event Logs

The MP interface provides diagnostic and configuration capabilities. To access your MP interface, perform the following steps:

NOTE The MP interface must be accessed from a terminal console which is attached to the MP via the

MP LAN or MP remote serial connector. Refer to the hp Integrity cx2600 Operation and Maintenance Guide for additional information.

Step 1. If necessary, press

Step 2. Log in with proper username and password.

Step 3. Press

Step 4. Press

Step 5. Select the desired log for viewing. (For a complete explanation of the management processor and all

cl to display the console logs. This log displays console history from oldest to newest.

sl to display the system logs. The system logs consist of:

•System event

• Forward progress

• Current boot

• Previous boot

• Live events

• Clear SEL/FPL logs

commands see the hp Integrity cx2600 Operation and Maintenance Guide.)

Ctrl+B to access the MP interface.

Chapter 4

Troubleshooting

Troubleshooting Using Offline Support Tools

Disk and I/O Path Logging

Some failures result in I/O path logging. These paths help to indicate the source of the error and may be included in the error message or logged into console or event logs. The following table describes the disk drive and PCI slot paths for your HP Server.

Table 4-6 Disk and DVD Paths

Slot Path

Slot 0 Acpi(HWP0002,100)/Pci(1|0)/Scsi(Pun0,Lun0)

Slot 1 Acpi(HWP0002,100)/Pci(1|0))/Scsi(Pun1,Lun0)

Slot 2 Acpi(HWP0002,100)/Pci(1|1))/Scsi(Pun2,Lun0)

DVD Acpi(HWP0002,0)/Pci(2|0))/Ata(Primary,Master)

Tabl e 4-7 I/O Pat hs

I/O Slot Path

PCI Slot 1 Acpi(HWP0002,400)/Pci(1|0)

PCI Slot 2 Acpi(HWP0002,300)/Pci(1|0)

PCI Slot 3 Acpi(HWP0002,200)/Pci(1|0)

PCI Slot 4 Acpi(HWP0002,600)/Pci(1|0)

Troubleshooting Using Offline Support Tools

You can use offline support tools to troubleshoot your hp Integrity cx2600 Server.

• Offline Diagnostic Environment (ODE)—available on IPF Offline Diagnostics on the resource CD that comes with your HP Server.

• E-DiagTools—available from IPF Offline Diagnostics on the resource CD that comes with your server.

• Management Processor (MP) event logs—available by logging on to the management processor via the MP LAN or MP remote serial connectors.

Offline Diagnostic Environment (ODE)

ODE is used to evaluate specific hardware components via a command line interface. To access ODE from the IPF Offline Diagnostics CD, perform the following steps:

Step 1. Power on your HP Server and insert the IPF Offline Diagnostics CD into the DVD-ROM tray.

Step 2. Do not permit the server to boot into an operating system and at the EFI Boot Manager, select EFI

shell.

Step 3. Determine the file system that represents the CD and enter the appropriate command to access the

CD.

Chapter 4

Troubleshooting

Troubleshooting Using Offline Support Tools

E-Diag Tools

E-DiagTools is used to evaluate the hardware integrity of your HP Server. To access E-DiagTools from the IPF Offline Diagnostic CD, perform the following steps:

Step 1. Power on your HP Server and insert the IPF Offline Diagnostics CD into the DVD-ROM tray.

Step 2. Do not permit the server to boot into an operating system and at the EFI Boot Manager, select EFI

shell.

Step 3. Determine the file system that represents the CD and enter the appropriate command to access the

CD.

Step 4. After accessing the CD diagnostic menu, launch e-Diagtools for IPF and run the Basic and

Advanced tests according to the menus.

Figure 4-3 Offline Diagnostic Main Menu

*************************************************************************** ****** ****** ****** Offline Diagnostic Environment ****** ****** ****** ****** (C) Copyright Hewlett-Packard Co 1993-2003 ****** ****** All Rights Reserved ****** ****** ****** ****** HP shall not be liable for any damages resulting from the ****** ****** use of this program. ****** ****** ****** ****** TC Version B.00.10 ****** ****** SysLib Version B.00.06 ****** ****** Mapfile Version B.01.05 ****** ****** ****** *************************************************************************** Type HELP for command information. ODE> ls Modules on this boot media are: filename type size created description

-----------------------------------------------------------------------------

CIODIAG2.EFI TM 642560 06/06/2003 Core IO diagnostic CPUDIAG.EFI TM 737280 06/06/2003 Processor diagnostic IODIAG.EFI TM 143872 06/06/2003 Runs selftests on I/O modules MAPPER.EFI TM 1653248 06/06/2003 System mapping utility MEMDIAG.EFI TM 263168 06/06/2003 Memory diagnostic PERFVER.EFI TM 814592 06/06/2003 Runs ROM-based selftests on peripherals PLUTODIAG.EFI TM 514560 06/06/2003 SBA/LBA diagnostic COPYUTIL.EFI TM 1041920 06/06/2003 Disk-to-tape copy utility DFDUTIL.EFI TM 850432 06/06/2003 Disk firmware download utility FCFUPDATE.EFI TM 608256 06/06/2003 FW Update Utility for Fibre Channel ODE>

Other Event Logs and General Diagnostic Tools

This section describes other general diagnostic tools that will be provided for your HP Server and how to generate other event logs for troubleshooting diagnosis.

• A general diagnostic tool that is available to support your HP Server is the MCA analyzer

• Event logs not generated by the management processor include:

— Machine check abort log (MCA)

— Corrected machine check log (CMC)

— Corrected platform error log (CPE)

Chapter 4

Troubleshooting

Troubleshooting Using Offline Support Tools

To access these logs type in at the shell>command line prompt:

errdump mca

errdump cmc

errdump cpe

Hypothetical Troubleshooting Scenario

The following describes a hypothetical troubleshooting scenario that might occur with your hp Integrity cx2600 Server.

1. This is the entry point to the troubleshooting process. Here, you pick from a set of symptoms, ranging from very simple (system LED is blinking) to the most difficult (MCA has occurred). The following is a list of symptom examples:

• System LED blinking

• System will not power up

• System will not boot

• Machine check abort (MCA) occurred

2. This step narrows down the observed problem to the specific troubleshooting procedure required. Here, you isolate the failure to a specific part of the machine so that you can perform more detailed troubleshooting. For example:

• Problem—System LED blinking yellow or red

— If the LED corresponds to a system alert message on the control console, analyze recent errors

logged by the management processor.

— If the diagnostic LEDs identify a probable cause, analyze the logged error messages for additional

information.

3. At this point you will probably know which component of your HP Server needs attention. For example, if the symptom was “System won’t power up” the initial troubleshooting procedure may have led to a problem with the power supplies.

4. You have now reached the point where the failed Field Replaceable Unit (FRU or FRUs) have been identified and need to be replaced. You must now perform the specific remove and replace and verification steps. See the hp Integrity cx2600, Operation and Maintenance Guide on the documentation CD included with your system for remove and replace procedures on all FRUs in your HP Server.

NOTE If multiple FRUs are identified as part of the solution, a fix may not be complete unless all

identified failed FRUs are replaced.

5. There may be specific recovery procedures you need to perform to finish the repair. For example, if the management processor is replaced, you will need to restore customer-specific information such as user profiles, network IDs, and passwords. See the hp Integrity cx2600, Operation and Maintenance Guide on the documentation CD included with your system for procedures on setting up your management processor.

Chapter 4

Troubleshooting

Troubleshooting Using Offline Support Tools

Chapter 4

5 Cable Connections

Input Power

The hp Integrity cx2600 server comes with two power supplies installed: each powered from its own power cable. The input for each connector is rated for –48 VDC (–40 to –72 VDC) at up to 15 amps (max.). (See Figure 5-2 for power supply terminals/connections.) The server will function normally with only one power supply installed, but N+1 redundancy requires that both power supplies be used during normal operations. Under normal operating conditions, the two power supplies share the load.

Figure 5-1 hp Integrity cx2600 Power Supply (rear view)

–

++––

Fault

DC Out DC In

psrearpnl2

WARNING Voltages and hazardous energy can be present at various locations within the server

whenever a power source is connected. This hazard is present even when the power switch is in the off position. Failure to observe this warning could result in personal injury or damage to equipment.

Chapter 5

Cable Connections

Wire Selection and Terminal Lugs for Connection of DC Power

WARNING Always check that the power cable is not connected to a power source before

attempting to connect the power cable to server power supply terminals. Failure to observe this warning could result in personal injury or damage to equipment.

WARNING Failure to use the appropriate wire and terminal lugs when connecting DC power to

the server could result in personal injury or damage to equipment.

A DC power terminal block is provided at the rear of each DC power supply. All four terminals (2+ and 2-) should be used. HP recommends a minimum #12 AWG or larger copper conductor be used for connecting DC power. The wire style and insulation type must be appropriately rated for the application.

Aluminum conductors should be avoided. Aluminum has a coefficient of expansion that differs significantly from that of other metals commonly used in power hardware. Because of this difference, use of aluminum conductors can cause connector hardware to loosen, overheat, and fail.

The terminal lugs used to connect DC power must be rated to handle the expected load of 15A/PSU. The width of the lug can be no larger than 0.3 inches (0.762 cm).

Chapter 5

Cable Connections

Core I/O Connections

The locations of interface connectors on the hp Integrity cx2600 Server rear panel are shown in Figure 5-2. Each hp Integrity cx2600 server core I/O includes:

Figure 5-2 hp Integrity cx2600 Server (rear view)

MP Reset

Switch

MP LAN

LVD/ SE

SCSI

VGA

rearview

Gigabit

Ethernet

LAN

• One USB Keyboard connector

Locator Button

Fault

DC Out DC In

10/100 System

Management

LAN

and LED

TOC

Button

Console/

Remote/

UPS

Keyboard USB Port

Serial Port A/

Console

Fault

DC Out DC In

Mouse

USB Port

Serial Port B

USB Port

• One USB Mouse connector

•Two USB ports

• Two serial ports (A and B)

• One tri-port serial connector (Console, Remote, and UPS) for connection breakout cable

• VGA controller connector

• One System Management (10/100) LAN -RJ45

• One 10/100 LAN-RJ45

•One 1 Gb LAN-RJ45

• One Management Processor (MP) LAN -RJ45

• SCSI LVD/SE connector.

• Four PCI Connections (0 to 4 PCI cards may be used)

Chapter 5

Cable Connections

Core I/O Connections

Management Processor (MP)

The management processor is an independent support system for the server. It provides a way for you to connect to a server and perform administration or monitoring tasks for the server hardware.

The management processor controls power, reset, transfer of control (TOC) capabilities, provides console access, displays and records system events, and can display detailed information about the various internal subsystems. The management processor also provides a virtual front panel which can be used to monitor the front panel LEDs from a remote location.

The management processor is available whenever the system is connected to a power source, even if the hp Integrity cx2600 server main power switch is in the off position.

Access to the management processor can be restricted by user accounts. User accounts can be password protected and provide a specific level of access to the server and management processor commands.

Multiple users can interact with the management processor. Users can select any of the following options from the MP Main Menu: enter management processor command mode, enter console, view event logs, view console history, display virtual front panel, enter console session, or connect to another management processor. Multiple users can select different options from the MP Main Menu at the same time. However, management processor command mode and console mode are mirrored. The MP allows only one user at a time to have write access to the shared console.

Accessing the Management Processor

You can connect a console to the management processor using either of the following methods:

• Local access-connect a terminal to the rear panel console/remote/UPS port using a breakout cable.

• Network access-connect via web console or telnet to the management processor LAN port, if login access through the management processor LAN is enabled.

Local Terminal Access to the Management Processor

Communication with the management processor can be established by connecting a terminal to the local MP I/O serial port (Console/Remote/UPS connector) on the server rear panel. Install the M (breakout) cable and connect the terminal to the console connector of the M cable.

A terminal session may be established using a standalone terminal, or using terminal emulation software such as Reflection 1 running on a PC. Install the breakout (M) cable (connect to the Console/Remote/UPS connector) and connect the terminal to the Console connector.

During installation, communicating with the management processor enables such tasks as:

• Verifying that the components are present and installed correctly

• Setting the LAN IP addresses

Setting Terminal Parameters

After powering on the terminal, ensure the communications settings are as follows:

•8/none (parity)

• 9600 baud

• None (receive)

•None (transmit)

Chapter 5

Cable Connections

Core I/O Connections

If the terminal is a PC using Reflection 1, check or change these communications settings by performing the following steps:

Step 1. From the Reflection 1 Main screen, pull down the Connection menu and select Connection

Setup.

Step 2. Select Serial Port.

Step 3. Select Com1.

Step 4. Check the settings and change, if required.

Go to More Settings to set Xon/Xoff. Click OK to close the More Settings window.

Step 5. Click OK to close the Connection Setup window.

Step 6. Pull down the Setup menu and select Terminal (under the Emulation tab).

Step 7. Select a supported terminal type.

The preferred type is VT100.

Step 8. Click Apply.

This option is not highlighted if the terminal type you want is already selected.

Step 9. Click OK.

Network Access to the Management Processor

By connecting the management processor LAN port to an active network, another host on the same subnet can set the management processor IP address via the ping command. After the IP address has been set, a telnet session can be established to configure additional parameters.

To configure the management processor LAN IP address, perform the following steps:

Step 1. Determine the Medium Access Control (MAC) address of the management processor LAN interface

by viewing the label located at the rear of the server.

Step 2. Connect a LAN cable on your local subnet to the MP LAN port.

Step 3. Add an Address Resolution Protocol (ARP) table entry to another host located on your local subnet.

This ARP table entry will map the MAC address of the core I/O LAN interface to the IP address chosen for that interface.

NOTE Adding an entry to the ARP table is typically done using the ARP command with the

appropriate option. For example, arp -s is used with Windows. Consult your operating system documentation for more information.

Step 4. Use the ping command from the host that has the new ARP table entry. The destination address is

the IP address that is mapped to the MAC address of the management processor. The management processor LAN port should now be configured with the appropriate IP address.

Step 5. Use the telnet command to connect to the management processor from a host on the local subnet.

Interacting with the Management Processor

To interact with the management processor, perform the following steps:

Chapter 5

Cable Connections

Core I/O Connections

NOTE On initial system installation, the MP has two default user accounts. They are:

1. Administrator level user; login=Admin, password=Admin (both are case sensitive).

2. Operator level user; login=Oper, password=Oper (both are case sensitive).

For security reasons, it is recommended that the UC command be used during the initial logon session (enter CM at the MP prompt, and enter UC at the MP:CM> prompt) to modify default passwords or to delete and create user accounts.

Step 1. Log in using your management processor user account name and password.

NOTE The management processor will start with the MP Main Menu displayed. To follow

these steps, make sure you are at the Main Menu. If you are not at the Main Menu, use Ctrl+B to return to the Main Menu.

Step 2. Use the management processor menus and commands as needed. Main Menu commands are shown

in Table 5-1, “Management Processor Commands and Descriptions.” Commands not displayed in the MP Main Menu can be accessed in command mode by first using the

CM command at the MP

prompt. A list of available commands is presented in and can be displayed by using the management processor help function (enter the MP Main Menu by typing

Ctrl+B.

HE followed by LI at the MP>prompt). You can return to

Step 3. Log out using the X command (enter

X at the MP> prompt) after returning to the MP Main Menu.

The MP Main Menu

Main menu commands:

MP MAIN MENU:

CO: Console

VFP: Virtual Front Panel

CM: Command Menu CL: Console Logs SL: Show Event Logs HE: Main Menu Help

X: Exit Connection

Configuring Management Processor LAN Information

LAN information includes the management processor network name, the management processor IP address, the management processor subnet mask, the management processor gateway address, and the web console port number.

To set the management processor LAN IP address:

Step 1. At the MP Main Menu prompt (MP>), enter CM to select command mode.

Step 2. At the command mode prompt (MP:CM>), enter LC (for LAN configuration).

The screen displays the default values and asks if you want to modify them. It is good practice to write down the information, as it may be required for future troubleshooting. See “The LC Command Screen”.

Chapter 5

Cable Connections

Core I/O Connections

NOTE The value in the “IP address” field is set at the factory. The customer must provide

the actual management processor LAN IP address.

Step 3. The current lc data is displayed. When prompted to enter a parameter name, A to modify All, or

Q to Quit, enter A to select all parameters.

Step 4. The current IP address is displayed. When prompted to enter a new value or Q, enter the new IP

address.

Step 5. The current host name is displayed. When prompted to enter a new value or Q, enter the new

management processor network name.

This is the host name for the management processor LAN. The name can be up to 64 characters in length, and can include dashes, underlines, periods and spaces.

Step 6. The current subnet mask name is displayed. When prompted to enter a new value or Q, enter the

new subnet mask name.

Step 7. The current gateway address is displayed. When prompted to enter a new value or Q, enter new the

gateway address.

Step 8. The current web console port number is displayed. When prompted to enter a new value or Q, just

hit

enter. The message -> Current Web Console Port Number has been retained will be

displayed.

Step 9. The current link state information is displayed. When prompted to enter a new value or Q, just

press

enter. The message -> Current Link State has been retained will be displayed.

Step 10. A new lc listing is displayed, including the values entered in the preceding steps. Verify that the

desired values have been accepted. When prompted to enter a parameter for revision, Y to confirm, or Q to Quit, enter Y to confirm all parameters.

Step 11. Observe the following display:

> LAN Configuration has been updated

-> Reset MP (XD command option ‘R’) for configuration to take effect.

MP Host Name: name (the name entered in step 5)

MP:CM>

Step 12. Enter XD -reset to reset the MP.

Step 13. After the MP resets, log into the MP again. Then enter the MP command mode (enter CM at the MP:

prompt).

Step 14. At the MP:CM> prompt, enter LS to confirm the new LAN settings.

Step 15. Enter SA to enable/disable web console and telnet access after the MP has been reset.

Chapter 5

Cable Connections

Core I/O Connections

The LC Command Screen

LC commands:

MP:CM> lc -ip 127.0.0.1 -host uninitialized -subnet 255.255.255.0 -gate 127.0.0.1 -web 2003

New LAN Configuration (* modified value): * IP Address: 127.0.0.1 * MP Host Name: uninitialized * Subnet Mask: 255.255.255.0 * Gateway Address: 127.0.0.1

Link State: Auto Negotiate * Web Console Port Number: 2023 Confirm? (Y/ {N}) : y

-> LAN configuration has been updated

-> Reset the MP (XD command option ‘R’ ) for confirmation to take effect. MP Host Name : uninitialized

MP:CM> xd -reset

Chapter 5

Management Processor Commands

Table 5-1 Management Processor Commands and Descriptions

Command Description

BP Reset BMC passwords

CA Configure serial port parameters

CE Log a repair in the history buffer

CL Display console history

CG Certificate generator

CM Enter command mode

CO Return to redirected console mode

CSP Connect to another service processor

DATE Display date

Cable Connections

Core I/O Connections

DC Default configuration

DF Display FRUID

DI Disconnect remote or LAN console

FW MP firmware upgrade

HE Display help for menu or command

ID System information

IT Modify MP inactivity timers

LC LAN configuration

LS LAN status

MA Return to MP Main Menu

MR Modem reset

MS Modem status

PC Remote power control

PG Configure paging

PR Power restore policy configuration

PS Power management module status

RB Reset BMC through toggle GPIO pin

RS Request BMC to reset system through RST signal

SA Configure remote/modem-LAN telnet and web access options

SE Activate a system session on locator remote port

Chapter 5

Cable Connections

Booting the Server

Table 5-1 Management Processor Commands and Descriptions (Continued)

Command Description

SL Show logs

SO Security options and access control

SYSREV Display all firmware revisions

SS System status of processor modules

TC Transfer of control-system reset through INIT signal

TE Tell-send a message to other users

UC User configuration

VFP Virtual front panel

WHO Display connected management processor users

X Exit from MP Main Menu

XD MP diagnostics and/or reset

Booting the Server

To boot the server, press the power switch located on the front panel.

If the autoboot function is enabled, the system will boot to the installed operating system. If autoboot is not enabled, the system will enter the EFI boot manager. The EFI boot manager allows you to control the server’s booting environment. For more information about the EFI boot manager, review the Utilities chapter of the Operations and Maintenance Guide.

Chapter 5

Index

Accessing a rack mounted server aluminum conductors, DC power, 68 antistatic wrist strap, 15

Booting

HP Server

Console problems occur Core I/O

connections

Covers

top, removing

DIMMs

installing removing, 42

Disk drives

installing, 19 removing, 18

Disk drives, Hot-Plug

installing

DVD problems occur, 50

E-Diag Tools EFI error and warning messages, 59 EFI Is not available, 49 Event logs, 62

CMC, 64 CPE, 64 Management processor, 62 MCA, 64

Fans, removing and replacing

front fans rear fans, 29

Grill

removing replacing, 24

Ground lug, 17

Hard drive problems occur Hot Plug

disk drives

Hot Swap

chassis fans, remove and replace power supplies, 18

Hot-swapping components

front fans power supplies, 20

, 76

, 50

, 69

, 25

, 44

, 18, 19

, 64

, 28

, 24

, 18, 19

, 28

, 15

, 50

, 20, 27

rear fan, 29

Hypothetical troubleshooting scenario, 65

I/O baseboard I/O, core, 69 Input power, 67 Installing components

disk drives front grill, 24 memory, 42 PCI card cage, 31 PCI cards, 31 rear fan, 29 top cover, 25

Intermittent Server Problems, 49 IP address

default

LEDs, front panel LEDs, rear panel, 57 Logs, 64

Management processor

accessing configuring for LAN, 72 description, 70 network access, 71 terminal access to, 70

Memory

installing DIMMs removing DIMMs, 42 supported DIMMs, 42

Offline Diagnostic Environment, ODE Operating System

will boot or will not boot

PCI Card

installing removing fan, 31

PCI card cage

installing, 31 removing fan, 31

Power button, 48 Power connection, 67 Power problems, 48 Power supplies

rear view removing and replacing, 67 terminals, 23

Processor

installing removing fan, 36

, 31, 34

, 19

, 72

, 52

, 70

, 42

, 63

, 49

, 31

, 21

, 40

Index

Rack

installing into

Rack Mounted, accessing, 15 Reflection 1, 71 Removing components

disk drives front fans, 28 front grill, 24 memory, 36 PCI card cage, 31 PCI cards, 31 power supplies, 20 processors, 36 rear fan, 29 top cover, 25

terminal lug, DC power Tools, 15 Top cover

removing, 25 replacing, 26

Troubleshooting

beep codes console problems occur, 50 DVD problems occur, 50 error messages, 58 front panel LEDs, 52 hard drive problems occur, 50 methodology, 47 offline support tools, 63 operating system, 49 rear panel LEDs, 57

, 13

, 18

, 68

, 50

Unpacking the server

wire selection, DC power

, 13

, 68

HP CX2600 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Legal Notices

1 About This Document

What’s in This Document

Typographical Conventions

Related Documents

HP Encourages Your Comments

Where to Get Help

Information to Collect Before You Contact Support

2 Server Overview and Unpacking

Server Overview

Unpacking the Server

Unpacking the Server

Removing the HP Server from the Shipping Container

Installing the HP Server into a Rack

3 Installing Additional Components

Safety Information

Service Tools Required

Accessing a Rack Mounted Server

Installing Components When the Server is in a Rack

Remove the Server from a Rack

Install the Server into a Rack

Installing Disk Drives

Removing Hot-Plug Disk Drives

Installing Hot-Plug Disk Drives

Hot-Swap Power Supply Units

Removing and Replacing a Hot-Swap Power Supply

Front Grill and Top Cover

Removing the Front Grill

Replacing the Front Grill

Removing the Top Cover

Replacing the Top Cover

Hot-Swap Chassis Fan Units

Removing and Replacing a Front Panel Hot-Swap Fan

Removing and Replacing a Rear Panel Hot-Swap Fan

PCI Card Installation

Removing the PCI Card Cage Assembly

Removing a PCI Card

Installing a PCI Card

Installing the PCI Card Cage Assembly

Installing Processors and Memory

Removing a Processor

Installing a Processor

Installing Memory

Supported DIMM Sizes

Removing DIMMs

Installing DIMMs

4 Troubleshooting

Introduction

Troubleshooting Methodology

Using the Front Panel Power Button

If the Server Will Not Power Up

If the Operating System Will Not Boot

If the Operating System Will Boot

Troubleshooting Using Beep Codes (System e-buzzer)

If DVD Problems Occur

If Hard Drive Problems Occur

If Console Problems Occur

Troubleshooting Using LED Indicators

Front Panel LEDs

Rear Panel LEDs

Error Messages and Event Logs

EFI Error and Warning Messages

Event Logs

Management Processor (MP) Event Logs

Troubleshooting Using Offline Support Tools

Disk and I/O Path Logging

Offline Diagnostic Environment (ODE)

E-Diag Tools

Other Event Logs and General Diagnostic Tools

Hypothetical Troubleshooting Scenario

5 Cable Connections

Input Power

Wire Selection and Terminal Lugs for Connection of DC Power

Core I/O Connections

Management Processor (MP)

Local Terminal Access to the Management Processor