Hp COMPAQ PROLIANT 8500 Maintenance and Service Guide

ProLiant 8500 Server

Maintenance and Service Guide

Third Edition (April 2000) Part Number 124847-003 Spare Part Number 123190-003 Compaq Computer Corporation

Notice

Compaq, Compaq Insight Manager, ProLiant, QuickFind, ROMPaq, SmartStart, and the Compaq logo Registered in U. S. Patent and Trademark Office. Netelligent and QuickLock are trademarks and/or service marks of Compaq Information Technologies Group, L.P. Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Intel Pentium, and Xeon are trademarks of Intel Corporation. UNIX is a registered trademark of The Open Group. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.

The information in this publication is subject to change without notice and is provided “AS IS” WITHOUT WARRANTY OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SHALL APPLY REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY AND REGARDLESS OF WHETHER SUCH LIABILITY SOUNDS IN CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty.

Compaq ProLiant 8500 Server Maintenance and Service Guide Third Edition (April 2000) Part Number 124847-003 Spare Part Number 123190-003

THE FOREGOING

About This Guide

Text Conventions ......................................................................................................vii

Symbols in Text........................................................................................................viii

Symbols on Equipment.............................................................................................viii

Rack Stability .............................................................................................................ix

Compaq Technician Notes .........................................................................................ix

Getting Help ................................................................................................................ x

Integrated Management Display...........................................................................x

Compaq Technical Support................................................................................. xi

Compaq Website .................................................................................................xi

Compaq Authorized Reseller ..............................................................................xi

Chapter 1

Illustrated Parts Catalog

Mechanical Parts Exploded View.............................................................................1-2

Processor and Memory Module Exploded View......................................................1-4

Media Module Exploded View.................................................................................1-7

I/O Module Exploded View .....................................................................................1-9

Chapter 2

Removal and Replacement Procedures

Electrostatic Discharge Information.........................................................................2-2

System Interconnect Status Indicators......................................................................2-2

Preparation Procedures.............................................................................................2-3

Hot-Pluggable Parts...........................................................................................2-3

Non-Hot-Pluggable Parts ..................................................................................2-3

Weight Warning................................................................................................2-4

Rack Warnings..................................................................................................2-4

Server Warnings and Precautions......................................................................2-5

Compaq ProLiant 8500 Server .................................................................................2-6

Server Modules.........................................................................................................2-7

Top Access Panel .....................................................................................................2-8

Media Module Assembly .........................................................................................2-9

Media Module Bezel .......................................................................................2-10

Media Module .................................................................................................2-11

Integrated Management Display......................................................................2-13

Hard Drive Blank ............................................................................................2-15

Hot-Pluggable Drive Replacement Guidelines................................................2-16

Hot-Pluggable Drive Replacement Precautions ..............................................2-16

Media Module Cable Routing Diagram ..........................................................2-18

iv Compaq ProLiant 8500 Server Maintenance and Service Guide

Removal and Replacement Procedures

continued

Processor and Memory Module..............................................................................2-19

Shipping Screw ...............................................................................................2-19

Opening and Removing the Processor and Memory Module..........................2-20

Memory Board ................................................................................................2-22

Dual Inline Memory Modules ......................................................................... 2-23

Processor Board Layout ..................................................................................2-26

Processor .........................................................................................................2-27

Processor Power Module.................................................................................2-29

Processor Terminator Board............................................................................2-30

Middle Air Baffle............................................................................................2-31

Cache Accelerators..........................................................................................2-32

Processor Board...............................................................................................2-33

I/O Module .............................................................................................................2-34

Removing the I/O Module from Tower Model Servers ..................................2-34

Removing the I/O Module from a Rack-Mounted Server ............................... 2-36

Locating the I/O Expansion Slots....................................................................2-38

I/O Expansion Slot Cover................................................................................2-39

PCI Expansion Board......................................................................................2-40

9-Slot Hot-Pluggable Basket...........................................................................2-42

Hot-Pluggable Fans.........................................................................................2-44

Fan Cage Assembly.........................................................................................2-46

I/O Module Central Support Bracket ..............................................................2-47

I/O Plenum Top and Plenum...........................................................................2-48

Fan Cage Plenum ............................................................................................2-49

2-Slot Plenum..................................................................................................2-50

Hot-Pluggable Power Supply and Midplane Assembly .........................................2-51

Hot-Pluggable Power Supply .......................................................................... 2-51

System Midplane Assembly............................................................................2-52

Power On/Standby Switch Assembly..............................................................2-53

Internal Battery.......................................................................................................2-55

Chapter 3

Diagnostic Tools

Diagnostic Tools Utility Overview...........................................................................3-2

Default Configuration...............................................................................................3-4

Default Configuration Messages.......................................................................3-4

Inspect Utility....................................................................................................3-4

Utilities Access.........................................................................................................3-5

Running Compaq Utilities.................................................................................3-5

Power-On Self-Test..................................................................................................3-6

POST Error Messages .......................................................................................3-7

Diagnostic Tools

continued

Diagnostics Software..............................................................................................3-30

Steps for Diagnostics.......................................................................................3-30

100 – 199, Primary Processor Test Error Codes .............................................3-31

200 – 299, Memory Test Error Codes ............................................................. 3-32

300 – 399, Keyboard Test Error Codes ........................................................... 3-32

400 – 499, Parallel Printer Test Error Codes...................................................3-33

500 – 599, Video Display Unit Test Error Codes............................................3-33

600 – 699, Diskette Drive Test Error Codes ...................................................3-34

800 – 899, Monochrome Video Board Test Error Codes................................3-35

1100 – 1199, Serial Test Error Codes .............................................................3-35

1200 – 1299, Modem Communications Test Error Codes ..............................3-36

1700 – 1799, Hard Drive Test Error Codes.....................................................3-36

1900 – 1999, Tape Drive Test Error Codes.....................................................3-37

2400 – 2499, Advanced VGA Board Test Error Codes ..................................3-38

6000 – 6099, Compaq NIC Boards Test Error Codes .....................................3-39

6500 – 6599, SCSI Hard Drive Test Error Codes ...........................................3-40

6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes............................3-40

6700 – 6799, SCSI Tape Drive Test Error Codes ...........................................3-41

7000 – 7099, Server Manager/R Board Test Error Codes...............................3-41

8600 – 8699, Pointing Device Interface Test Error Codes..............................3-42

Array Diagnostic Utility.........................................................................................3-43

Starting ADU...................................................................................................3-43

Integrated Management Log...................................................................................3-53

Multiple Ways of Viewing the Log.................................................................3-53

Event List ........................................................................................................3-55

Event Messages...............................................................................................3-55

Rapid Error Recovery.............................................................................................3-57

Automatic Server Recovery-2.........................................................................3-58

Server Health Logs..........................................................................................3-67

ASR-2 Integrated Management Log Messages...............................................3-67

Storage Fault Recovery Tracking.................................................................... 3-69

Storage Automatic Reconstruction..................................................................3-70

Network Interface Fault Recovery Tracking...................................................3-70

Memory Fault Recovery Tracking ..................................................................3-70

Remote Service Features ........................................................................................3-70

ROMPaq Error Recovery Options..........................................................................3-71

ROMPaq Disaster Recovery ...........................................................................3-71

Redundant ROM Image Recovery ..................................................................3-72

Compaq Insight Manager .......................................................................................3-73

Features of Compaq Insight Manager .............................................................3-73

Compaq Insight Management Software Architecture .....................................3-74

Contents v

Chapter 4

Connectors, Switches, and LED Indicators

Connectors................................................................................................................4-2

Rear Panel .........................................................................................................4-2

I/O Board...........................................................................................................4-3

Processor Board.................................................................................................4-4

Switches ...................................................................................................................4-5

I/O Board Switches ...........................................................................................4-5

Processor Board.................................................................................................4-6

SW1 - SW4 Processor Board Bus/Core Frequency Ratio .................................4-7

vi Compaq ProLiant 8500 Server Maintenance and Service Guide

Connectors, Switches, and LED Indicators

continued

LED Indicators .........................................................................................................4-8

System Interconnect Status Indicator LED Indicators.......................................4-8

Hot-Pluggable I/O Fan LED Indicators.............................................................4-9

PCI Hot Plug LED Indicators..........................................................................4-10

Power Supply LED Indicators.........................................................................4-12

Hot-Pluggable SCSI Hard Drive Indicators ....................................................4-13

Chapter 5

Physical, Operating, and Performance Specifications

System Unit .............................................................................................................. 5-2

Power Supply ...........................................................................................................5-3

Dual Inline Memory Module (DIMM).....................................................................5-4

1.44-MB Diskette Drive ........................................................................................... 5-4

24X Max IDE CD-ROM Drive ................................................................................5-5

Hot-Pluggable Wide Ultra2 SCSI Hard Drives........................................................5-6

Hot-Pluggable Wide Ultra3 SCSI Hard Drives........................................................5-7

Compaq Integrated Smart Array Controller .............................................................5-8

Compaq NC3131 Fast Ethernet Controller/ 64 PCI Dual Port 10/100 .....................5-9

Index

This maintenance and service guide can be used for reference when servicing Compaq ProLiant 8500 servers.

IMPORTANT: The installation of options and servicing of this product shall be performed by individuals who are knowledgeable of the procedures, precautions, and hazards associated with equipment containing hazardous energy circuits.

Text Conventions

This document uses the following conventions to distinguish elements of text:

About This Guide

WARNING: To reduce the risk of personal injury from electric shock and hazardous energy

levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.

Keys

USER INPUT

FILENAMES

Menu Options, Command Names, Dialog Box Names

COMMANDS, DIRECTORY NAMES, and DRIVE NAMES

Type When you are instructed to type information, type

Enter When you are instructed to enter information, type

Keys appear in boldface. A plus sign (+) between two keys indicates that they should be pressed simultaneously.

User input appears in a different typeface and in uppercase.

File names appear in uppercase italics.

These elements appear in initial capital letters.

These elements appear in uppercase.

the information without pressing the Enter key.

the information and then press the Enter key.

viii Compaq ProLiant 8500 Server Maintenance and Service Guide

Symbols in Text

These symbols may be found in the text of this guide. They have the following meanings.

WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.

Symbols on Equipment

These symbols may be located on equipment in areas where hazardous conditions may exist.

This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard. The potential for injury exists if warnings are not observed. Consult your documentation for specific details.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user- or field-serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.

This symbol on an RJ-45 receptacle indicates a Network Interface Connection. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not

plug telephone or telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

These symbols on power supplies or systems indicate the equipment is supplied by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.

This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

42 - 62 kg

93 - 137 lb

WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

Rack Stability

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

■ The leveling jacks are extended to the floor.

■ The full weight of the rack rests on the leveling jacks.

■ The stabilizing feet are attached to the rack if it is a single rack installation.

■ The racks are coupled together in multiple rack installations.

■ Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

Compaq Technician Notes

About This Guide ix

WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indications of component replacement or printed wiring board modifications may void any warranty.

WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, do not exceed the level of repair specified in these procedures. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs could create conditions that are hazardous.

WARNING: To reduce the risk of electric shock or damage to the equipment:

■ If the system has multiple power supplies, disconnect power from the system by unplugging all power cords from the power supplies.

■ Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

CAUTION: To properly ventilate your system, you must provide at least 30.5 cm (12 inches) of clearance at the front and back of the computer.

CAUTION: The computer is designed to be electrically grounded. To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.

x Compaq ProLiant 8500 Server Maintenance and Service Guide

Getting Help

If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations:

■ User documentation

■ Compaq Service Quick Reference Guide

■ Service training guides

■ Compaq service advisories and bulletins

■ Compaq QuickFind

■ Compaq Insight Manager

■ Compaq Download Facility: Call 1-281-518-1418

Integrated Management Display

Some Compaq server models include a Compaq Integrated Management Display (IMD), an integrated, 16 x 4 character display mounted on the front of the server. This display provides easy-to-use menu-driven access to server information, including model number, LCD firmware revision, and POST operations.

Compaq Technical Support

In North America, call the Compaq Technical Phone Support Center at 1-800-OK-COMPAQ. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

Outside North America, call the nearest Compaq Technical Support Phone Center. Telephone numbers for worldwide Technical Support Centers are listed on the Compaq website. Access the Compaq website by logging on to the Internet:

http://www.compaq.com

Be sure to have the following information available before you call Compaq:

■ Technical support registration number (if applicable)

■ Product serial number

■ Product model name and number

■ Applicable error messages

■ Add-on boards or hardware

About This Guide xi

■ Third-party hardware or software

■ Operating system type and revision level

Compaq Website

The Compaq website has information on this product as well as the latest drivers and Flash ROM images. You can access the Compaq website by logging on to the Internet:

http://www.compaq.com

Compaq Authorized Reseller

For the name of your nearest Compaq authorized reseller:

■ In the United States, call 1-800-345-1518.

■ In Canada, call 1-800-263-5868.

Elsewhere, see the Compaq website for locations and telephone numbers.

Chapter 1

Illustrated Parts Catalog

This chapter provides the illustrated parts breakdown and a spare parts list for the Compaq ProLiant™ 8500 Server with Intel Pentium III Xeon processor. See the table following each illustration for the names of referenced spare parts.

1-2 Compaq ProLiant 8500 Server Maintenance and Service Guide

Mechanical Parts Exploded View

Figure 1-1. Mechanical parts exploded view

Illustrated Parts Catalog 1-3

Table 1-1

Mechanical Spare Parts List

Item Description Spares Part Number

Chassis

1 Chassis 122231-001 2 Top access panel 122214-001 3 Processor module (with processor board) 122216-001 4 Media module

a) Drive tray drawer* b) Drive tray bezel assembly* c) Drive cage assembly* d) Integrated Management Display (IMD)* e) CD-ROM/1.44-MB diskette drive* f) Media module bezel* g) Bezel screws (qty 4)*

5 I/O module with I/O board 122229-001

System Components

6 Hot-pluggable power supply 500/1150 W 122235-001

Boards

7 System midplane assembly 122234-001

*Not shown

146446-001

1-4 Compaq ProLiant 8500 Server Maintenance and Service Guide

Processor and Memory Module Exploded View

10a

16a

10b

15a

Figure 1-2. Processor and memory module exploded view

15c

15d

15b

Illustrated Parts Catalog 1-5

Table 1-2

Processor and Memory Module Spare Parts List

Item Description Spares Part Number

Boards

8 Processor module with processor board

a) Processor drawer b) Processor/Memory host board c) Processor guide, front d) Processor guide, rear e) Processor Power Module guide* f) Memory guide (qty 2)* g) Memory board insertion guide* h) Air baffle assembly* i) Neoprene bumpers (qty 2)* j) Black keeper*

9 Processor, 550 MHz with 2-MB cache with heatpipe 153098-001

10 Processor Power Module

a) Redundant (Termination)

b) Redundant 11 Processor terminator board 122224-001 12 Memory board 122215-001

122216-001

312257-001

continued

1-6 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 1-2 Processor and Memory Module Spare Parts List

Item Description Spares Part Number

13 Memory module, 256 MB, 60 ns 146489-001 14 Cache Accelerator (qty 2) 143887-001

continued

15 Miscellaneous plastics kit

a) Memory guide right and left (qty 2)

b) Terminator PPM guide

c) Drawer ejector right front

d) Drawer ejector left front

e) Fan cage plenum*

f) Plenum, 9 slot, top*

g) Plenum, 2 slot*

h) I/O plenum, 9 slot*

i) Port PCI retainers (qty 11)*

j) I/O slot double guide*

k) I/O slot triple guide*

l) Black keeper*

m) CPU drawer ejector, right*

n) CPU drawer ejector, left* 16 Miscellaneous hardware kit

a) Processor drawer air baffle cover

b) I/O center support bracket*

123185-001

123187-001

*Not shown

Media Module Exploded View

Illustrated Parts Catalog 1-7

Figure 1-3. Media module exploded view

17b

1-8 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 1-3

Media Module Spare Parts List

Item Description Spares Part Number

Chassis

17 Front bezel kit

a) Processor bezel*

b) Media bezel

c) IMD blank panel*

Assemblies

18 Media module 146446-001 19 IMD with cable 122223-001 20 Power switch assembly with LED 122233-001

Mass Storage

21 Wide Ultra2 hard drive with tray, 9 GB 1 inch 386536-001 22 LVDS 1-inch hard drive blank 122759-001

*Not shown

122236-001

I/O Module Exploded View

Illustrated Parts Catalog 1-9

26a

26d

29i

29g

26c

29k

23d

29e

26b

29l

28b

29f

23b

23a

Figure 1-4. I/O module exploded view

1-10 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 1-4

I/O Module Spare Parts List

Item Description Spare Part Number

Chassis

23 I/O Module (with I/O board)

a) I/O board

b) Array enabler board (replacement part is Item 40, Table 1-5)

c) I/O drawer sheet metal and plastics*

d) Fan cage

e) Fiber optic fan cage CA assembly*

f) Hot-pluggable fan interface*

g) PCI POC divider*

h) Fiber optic fan plenum CA assembly*

i) Hot-pluggable basket, 9 slot*

j) PCI Hot Plug switch cable, 9 slot*

k) PCI Hot Plug switch cable, 2 slot*

Assemblies

24 Hot-pluggable basket, 9 slot 122230-001 25 Hot-pluggable I/O fan 122225-001

Boards

26 PCI Hot Plug interface board with cables*

a) Lever PCB with insulation and latches, 2 slot

b) Lever PCB with insulation and latches, 9 slot

c) PCI Hot Plug switch cable, 9 slot

d) PCI Hot Plug switch cable, 2 slot

122229-001

122228-001

27 Compaq Netelligent™ 3131 Network Interface Controller (NIC) 152270-001

Miscellaneous

28 Miscellaneous hardware kit*

a) Processor drawer air baffle cover*

b) I/O center support bracket

123187-001

continued

Illustrated Parts Catalog 1-11

Table 1-4 I/O Module Spare Parts List

Item Description Spare Part Number

continued

29 Miscellaneous plastics kit*

a) Memory guide right and left (qty 2)*

b) Terminator PPM guide*

c) Drawer ejector right front (qty 2)*

d) Drawer ejector left front (qty 2)*

e) Fan cage plenum

f) Plenum, 9 slot, top

g) Plenum, 2 slot

h) I/O plenum, 9 slot*

i) Port PCI retainers (qty 11)

j) Memory board connector guide front*

k) I/O slot double guide

l) I/O slot triple guide

m) Black keeper*

n) CPU drawer ejector, right*

o) CPU drawer ejector, left*

*Not shown

123185-001

Table 1-5

Miscellaneous and Options Spare Parts List

Item Description Spare Part Number

30 Miscellaneous screw kit*

a) Drawer ejector screws (qty 6)*

b) Diskette drive shoulder screws (qty 3)*

c) Diskette drive fastening screw* 31 Miscellaneous cable kit*

a) PCI Hot Plug switch cable, 9 slot*

b) PCI Hot Plug switch cable, 2 slot*

c) Diskette drive power cable*

d) CD-ROM drive cable*

e) Diskette drive data cable* 32 Cable management arm, 28-inch rails, slides* 123188-001 33 SCSI adapter (50/68)* 189638-001

123186-001

123184-001

continued

1-12 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 1-5 Miscellaneous and Options Spare Parts List

Item Description Spare Part Number

34 Country kit* 152406-001 35 Return kit* 123189-001 36 Carton and buns, international* 123189-002 37 Maintenance and service guide* 124847-003 38 Illustrated parts map* 125792-003 39 Internal battery* 179322-001 40 Integrated Array Enabler Board* 122232-001

Options

41 Ethernet loopback RJ-45* 317465-001 42 Wide Ultra2 hard drive with tray, 9 GB, 1 inch, 7200 rpm* 104665-001 43 Wide Ultra2 hard drive with tray, 18 GB, 1 inch,7200 rpm* 104663-001 44 Wide Ultra3 hard drive with tray, 9.1 GB, 1 inch, 10000 rpm* 152188-001 45 Wide Ultra3 hard drive with tray, 18.2 GB, 1 inch, 10000 rpm* 152190-001

continued

46 Processor, 550 MHz with 512-KB cache and heatpipe* 153096-001 47 Processor, 550 MHz with 1-MB cache and heatpipe* 153097-001 48 Processor, 550 MHz with 2-MB cache and heatpipe* 153098-001 49 Processor, 700 MHz with 1-MB cache and heatpipe* 178943-001 50 Processor, 700 MHz with 2-MB cache and heatpipe* 178944-001 51 Memory module, 128 MB, 64 Mb, CL2 (qty 1)* 146488-001 52 Memory module, 256 MB, 128 Mb, CL2 (shown in Figure 1-2, Item 13) 146489-001 53 Memory module, 512 MB, 128 Mb, CL2 (qty 1)* 170515-001 54 Memory module, 256 MB, 64 Mb, CL2 (qty 1)* 170514-001 55 Memory module, 512 MB, 256 Mb, CL2 (qty 1)* 170515-001 56 Memory module, 512 MB, 128 Mb, CL3 (qty 1)* 170516-001 57 Memory module, 512 MB, 256 Mb, CL3 (qty 1)* 170517-001 58 Memory module 1 GB, 256 Mb, CL2 (qty 1)* 170518-001 59 Memory module 1 GB, 256 Mb, CL3 (qty 1)* 170519-001

*Not shown

Chapter 2

Removal and Replacement Procedures

This chapter provides subassembly/module-level removal and replacement procedures for Compaq ProLiant 8500 servers. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly.

To service Compaq ProLiant 8500 servers, you might need the following:



Flat-blade screwdriver (four millimeter)



Torx T-15 screwdriver



Phillips screwdriver



From the Compaq SmartStart™ and Support Software CD:

 System Configuration Utility software

 Drive Array Advanced Diagnostics software (DAAD)

 Array Diagnostics Utility software (ADU)

 Diagnostics software

2-2 Compaq ProLiant 8500 Server Maintenance and Service Guide

Electrostatic Discharge Information

A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions:



Transport products in static-safe containers such as conductive tubes, bags, or boxes.



Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.



Cover workstations with approved static-dissipating material. Provide a wrist strap

connected to the work surface and properly grounded tools and equipment.



Keep the work area free of nonconductive materials, such as ordinary plastic assembly

aids and foam packing.



Make sure you are always properly grounded when touching a static-sensitive component

or assembly.



Avoid touching pins, leads, or circuitry.



Always place drives PCB assembly-side down.



Use conductive field service tools.

System Interconnect Status Indicators

Compaq ProLiant 8500 servers ship with system interconnect status indicators. System interconnect status indicators consist of 17 LEDs that provide a closed-loop checking mechanism for verifying proper component mating and interconnections between critical server components. The indicators provide a visual aid to assist in isolating which components to check if the server will not power up. These LEDs are located in the I/O module and can be viewed through the top access panel. See Chapter 4, “Connectors, Switches, and LED Indicators,” for more information.

Preparation Procedures

System power in Compaq ProLiant 8500 servers does not completely shut off with the front panel Power On/Standby switch. The switch toggles between On and Standby, rather than On and Off. The Standby position removes power from most electronics and the drives, but portions of the power supply, the Integrated Management Display (IMD), the system interlock circuitry, and some internal circuitry remain active. You must disconnect all power cords from the server to completely remove all power from the system.

WARNING: To reduce the risk of electric shock or damage to the equipment, disconnect power from the server by unplugging all power cords from either the electrical outlet or the server.

IMPORTANT: To completely remove all power from the system, you must disconnect the power cord from the server. In systems with multiple power supplies, you must disconnect all the power cords to completely remove power from the system.

IMPORTANT: It is necessary to be knowledgeable of electrostatic discharge information before conducting the preparation procedures. For electrostatic discharge information, see “Electrostatic Discharge Information” earlier in this chapter.

Removal and Replacement Procedures 2-3

Hot-Pluggable Parts

Before beginning the removal of any serviceable parts, determine whether the part is hot-pluggable or non-hot-pluggable. If it is hot-pluggable, do not perform a power shutdown of the server. The access panels can be removed while the server is powered up without causing a system shutdown. When the server is in Standby mode, portions of the power supply, auxiliary power (+5V), and some internal circuitry will remain active.

Non-Hot-Pluggable Parts

If any serviceable parts are non-hot-pluggable, then the server must be shut down. Non-hot-pluggable parts include the processor, Processor Power Module, system board, memory board, and DIMMs. Refer to “Turning Off the Server” later in this chapter for complete instructions.

IMPORTANT: It is not necessary to turn off the server to replace hot-pluggable devices, such as PCI Hot Plug power supplies or hot-pluggable fans.

2-4 Compaq ProLiant 8500 Server Maintenance and Service Guide

Before beginning any of the removal and replacement procedures for non-hot-pluggable devices:

1. Press the Power On/Standby switch to Standby. This places the server in Standby mode,

thereby disabling the main power supply output and providing auxiliary power (+5V) to the server. Standby does not disable main input power.

2. Verify that the system LED on the front panel, near the Power On/Standby switch, is off

and that the fan noise stops.

3. Disconnect all power cords from the server to disable all power to the server.

4. For some removal and replacement procedures, you must remove the server from the rack

and place it on a sturdy table or workbench. Refer to the Compaq ProLiant 8500 Setup and Installation Guide for instructions.

Weight Warning

WARNING The Compaq ProLiant 8500 weighs 62 kilograms (137 pounds) when fully

assembled. To reduce the risk of personal injury or damage to the equipment:

Rack Warnings

42-62 kg

93-137 lb

■ Observe local health and safety requirements and guidelines for manual material handling.

■ Obtain adequate assistance to lift and stabilize the product during installation or removal.

■ Remove all pluggable modules and power supplies to reduce the overall weight of the product.

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

■ The leveling jacks are extended to the floor.

■ The full weight of the rack rests on the leveling jacks.

■ The stabilizers are attached to the rack if it is a single-rack installation.

■ The racks are coupled together in multiple-rack installations.

■ Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

Server Warnings and Precautions

WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.

WARNING: To reduce the risk of personal injury from hazardous energy or damage to the equipment when working on energized servers:

■ Remove all watches, rings, and any other loose-fitting jewelry.

■ Do not use conductive tools inside the server that could bridge live parts.

WARNING: To reduce the risk of electric shock or damage to the equipment:

■ Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

■ Plug the power cord into a grounded electrical outlet that is easily accessible at all times.

■ Install the power supply before connecting the power cord to the power supply.

■ Unplug the power cord before removing the power supply from the server.

■ If the system has multiple power supplies, disconnect power from the system by

unplugging all power cords from the power supplies.

Removal and Replacement Procedures 2-5

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.

CAUTION: Because the Compaq ProLiant 8500 server does not have safety interlocks, it is possible for a unit to be operated without the cover and air baffles properly installed. This could cause thermal damage in the system and may void your warranty. The rack-mountable Compaq ProLiant 8500 server should always be operated with the system unit cover on. Proper cooling will not be achieved if the system unit cover is removed for extended periods of time.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

2-6 Compaq ProLiant 8500 Server Maintenance and Service Guide

Compaq ProLiant 8500 Server

In Compaq ProLiant 8500 servers, options, and accessories are easily accessed through a sliding top access panel and three removable modules: the processor and memory module, the media module, and the I/O module. See Figure 2-1, Figure 2-2, Table 2-1, and Table 2-2 for identification of these modules and other components.

Figure 2-1. Compaq ProLiant 8500 server – front view

Table 2-1

Front Components

Item Description











Processor and memory module Media module 24X Max IDE CD-ROM drive

1.44-MB diskette drive Integrated Management Display (IMD

Removal and Replacement Procedures 2-7

Figure 2-2. Compaq ProLiant 8500 server – rear view

Server Modules

The Compaq ProLiant 8500 server chassis facilitates the replacement or installation of hardware using three removable modules and a sliding top access panel. Table 2-3 describes the contents of the modules and how to access the components.

Table 2-2

Rear Components

Item Description







I/O module with system fans Integrated server lift handles Hot-pluggable power supplies

Module and Bay Components

Table 2-3

Module Contents To Access

PCI Hot Plug expansion slots Slide top access panel toward the front of the

server

I/O module and system fans

Processor and Memory Module

Configuration switches Slide top access panel toward the front of the

server.

Fans 1 and 2 Slide top access panel toward the front of the

server.

Processor (CPU) sockets Remove processor and memory module.

Processor Power Modules Remove processor and memory module.

continued

2-8 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 2-3 Module and Bay Components

Module Contents To Access

continued

Processor and memory module

Media module CD-ROM/diskette drives Remove media module. Hard drive bays Hot-pluggable hard drives Access directly at front of server.

Top Access Panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system

components to cool before touching them.

CAUTION: When the server is powered on, the access panel must be installed for proper system cooling. Otherwise, component stress and permanent equipment damage may result.

The top access panel is opened to access the PCI Hot Plug expansion slots, system fans, and configuration switches.

To open the top access panel:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

Processor bus/core ratio switches Remove processor and memory module.

Cache Accelerator Remove processor and memory module. Memory (DIMMs) Open processor and memory module. Remove

memory board.

2. Insert the access tool (Torx T-15 screwdriver or equivalent) into the access lock (if locked)



and turn the tool counter-clockwise .

Figure 2-3. Opening the access lock

Removal and Replacement Procedures 2-9

NOTE: Compaq recommends leaving the top access panel locked during normal use.

3. Lift the forward-most edges of the top access panel

front of the server

Figure 2-4. Opening the top access panel





Reverse steps 1 through 3 to replace the top access panel.

, and then slide the panel toward the

Media Module Assembly

Mass storage in Compaq ProLiant 8500 servers is located in the media module. The media module is capable of configuring a maximum of four 1-inch hot-pluggable Wide Ultra2 or Wide Ultra3 SCSI hard drives. The media module supports two non-hot-pluggable media drive bays:



One third-height drive bay occupied by a 1.44-MB diskette drive



One third-height drive bay occupied by a 24X Max (or higher) IDE CD-ROM drive

2-10 Compaq ProLiant 8500 Server Maintenance and Service Guide

Media Module Bezel

To remove the media module bezel:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the four screws securing the bezel to the module.

3. Lift up and pull the bezel away from the chassis.

Figure 2-5. Removing the bezel from the media module

Reverse steps 1 through 3 to replace the media module bezel.

Media Module

To remove the media module from the server:

Removal and Replacement Procedures 2-11

CAUTION: Removable media blank bezels and hot-pluggable drive cage blanking panels must be installed over unused mass storage and removable media device bays to maintain proper airflow.

1. Perform the preparation procedures. See “Preparation Procedures Preparation Procedures”

earlier in this chapter.

2. Push in the sides of the cam levers



downward

Figure 2-6. Removing the media module

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.



on the media module and rotate the top of the levers

2-12 Compaq ProLiant 8500 Server Maintenance and Service Guide

3. Pull the media module out of the chassis until it contacts the module stop latch

4. Press in the module stop latches, then pull the module out of the chassis

Figure 2-7. Media module opened to stops

Reverse steps 2 and 4 to reinstall the module.





NOTE: Check the System Interconnect Status Indicator LEDs to ensure that the module is properly seated. See Chapter 4, “Connectors, Switches, and LED Indicators.”

Integrated Management Display

To remove the Integrated Management Display (IMD):

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the bezel. See “Media Module Bezel” earlier in this chapter.

3. Remove the media module. See “Media Module” earlier in this chapter.

Removal and Replacement Procedures 2-13

4. Disconnect the IMD cable from the media backplane board

Routing Diagram” later in this chapter.

Figure 2-8. Removing the IMD cable



. See “Media Module Cable

2-14 Compaq ProLiant 8500 Server Maintenance and Service Guide

5. Press inward the two locking tabs on the rear of the display panel

6. Pull the IMD from the front of the server

Figure 2-9. Removing the IMD



Reverse steps 1 through 6 to replace the IMD.



Hard Drive Blank

To remove a hard drive blank from a hard drive bay:

Removal and Replacement Procedures 2-15

1. Push the side of the retaining clip inward

2. Pull the hard drive blank from the bay

Figure 2-10. Removing a hard drive blank





Reverse steps 1 and 2 to replace a hard drive blank.

2-16 Compaq ProLiant 8500 Server Maintenance and Service Guide

Hot-Pluggable Drive Replacement Guidelines

You should be able to hot-plug a drive during normal activity. Be aware, however, that hot-plugging a disk drive will affect system performance and fault tolerance.

NOTE: Depending upon your configuration, a drive failure and the subsequent rebuild process will cause storage subsystem performance degradation. For example, the replacement of a single drive on an array with 50 logical drives will have less impact than if the array has three logical drives.

Although the system is operational, the disk subsystem may no longer be fault tolerant when a disk drive is hot-plugged.

CAUTION: Fault tolerance will be lost until the removed drive is replaced and the rebuild operation is completed (this will take several hours, even if the system is not busy while the rebuild is in progress). If another drive in the array incurs an error during the period when fault tolerance is unavailable, a fatal system error could result. If another drive fails during this period, the entire contents of the array will be lost.

IMPORTANT: Perform a disk drive replacement during low activity periods whenever possible. In addition, have a current valid backup available for the logical drives in the array of the drive being replaced, even if drive replacement is being made during server downtime.

Hot-Pluggable Drive Replacement Precautions

Be aware of the following Compaq guidelines for safe hot-plug replacement:



Do not remove a degraded drive if any other member of the array is offline (the online

LED is off). No other drive in the array can be hot-plugged without data loss, unless RAID 0+1 is used as a fault tolerant form. In this case, drives are mirrored in pairs. More than one drive can fail and be replaced as long as the drive or drives they are mirroring are online.

Refer to your Smart Array Controller user guide for information on fault tolerance

options.



Do not remove a degraded drive if any member of an array is missing (previously

removed and not yet replaced).



Do not remove a degraded drive if any member of an array is being rebuilt, unless the

drive being rebuilt has been configured as an online spare. The online LED for the drive being rebuilt will flash, indicating that a replaced drive is being rebuilt from data stored on the other drives.

NOTE: An online spare will not activate and start rebuilding after a predictive failure alert because the degraded drive is still online. The online spare activates only after a drive in the array has failed.



Do not replace multiple degraded drives at the same time (for example, when the system is

off), or the fault tolerance may be compromised. When a drive is replaced, the controller uses data from the other drives in the array to reconstruct data on the replacement drive. If more than one drive is removed, a complete data set is not available to reconstruct data on the replacement drive or drives, and permanent data loss could occur.

CAUTION: Do not turn off an attached disk drive enclosure when the server containing the Smart Array Controller is powered on. Also, do not turn on the server before turning on the disk enclosure. If these ordering rules are not followed, the Smart Array Controller may mark the drives in this enclosure as “failed,” which could result in permanent data loss.

CAUTION: Replace a hot-pluggable SCSI hard drive only when the drive LED is amber. Do not remove a hot-pluggable SCSI hard drive if the online LED is green.

To remove a hot-pluggable SCSI hard drive:

Removal and Replacement Procedures 2-17

1. Push the tab to unlock the drive



2. Rotate the hot-pluggable drive ejector lever outward

3. Pull the hot-pluggable drive from the drive bay

Figure 2-11. Removing a hot-pluggable SCSI hard drive





Reverse steps 1 through 3 to replace a hot-pluggable SCSI hard drive.

2-18 Compaq ProLiant 8500 Server Maintenance and Service Guide

Media Module Cable Routing Diagram

1 2 3 4 5

Figure 2-12. Media module cable routing diagram

Media Module Cable Routing

Item Description











CD-ROM drive signal cable Diskette drive control and data cable Diskette drive power cable IMD cable Power switch/LED/ambient air temperature sensor cable

Table 2-4

Processor and Memory Module

Shipping Screw

To loosen the shipping screw:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Open the top access panel. See “Top Access Panel” earlier in this chapter.

Removal and Replacement Procedures 2-19

3. Lift up the fan intake plenum

4. Loosen the thumbscrew

Figure 2-13. Loosening the shipping screw

To tighten the shipping screw, repeat steps 1 through 3 and tighten the screw.





2-20 Compaq ProLiant 8500 Server Maintenance and Service Guide

Opening and Removing the Processor and Memory Module

To open the processor and memory module:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Push in the sides of the cam levers

top of the levers downward

Figure 2-14. Opening the processor and memory module





on the processor and memory module, and rotate the

Removal and Replacement Procedures 2-21

3. Pull the processor and memory module out of the chassis until it contacts the module



stop latches

4. Push the module stop latches inward, and slide the processor and memory module out of

the chassis



Figure 2-15. Removing the processor and memory module

Reverse steps 1 through 4 to reinstall and close the processor and memory module.

2-22 Compaq ProLiant 8500 Server Maintenance and Service Guide

Memory Board

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system

components to cool before touching them.

To remove a memory board:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Open the processor and memory module drawer. See “Memory Board Opening and

Removing the Processor and Memory Module” earlier in this chapter.

3. Rotate the memory board ejectors outward

the processor board





, and then remove the memory board from

4. Place the memory expansion board, components facing up, on a flat surface.

Figure 2-16. Removing the memory board

IMPORTANT: The memory board is part of the system interconnect scheme and must be seated properly for server startup.

Reverse steps 1 through 4 to replace the memory board.

Dual Inline Memory Modules

Compaq ProLiant 8500 servers ship with 128-MB, 256-MB, 512-MB, or 1-GB Synchronous DRAM (SDRAM) Dual Inline Memory Modules (DIMMs) installed. Memory can be expanded to a maximum of 16 GB. Install SDRAM DIMM module pairs, one module at a time, into the proper sockets.

CAUTION: Compaq recommends using only Compaq SDRAM DIMMs. DIMMs from other sources may adversely affect data integrity.

Adhere to the following guidelines when installing or replacing memory:



DIMMs must be installed in pairs.



Use only 128-MB, 256-MB, 512-MB, or 1-GB SDRAM DIMMs.



Both DIMMs of a given bank must be the same size, type, and speed.

The recommended SDRAM DIMM installation order is to begin with Bank 1, DIMMs 1 and 2, then populate toward Bank 8.

Figure 2-17 shows DIMM memory bank locations 1 through 8 and DIMMs 1 through 16 on the memory expansion board in Compaq ProLiant 8500 servers.

Removal and Replacement Procedures 2-23

Memory

DIMM 2 DIMM 4

DIMM 6

DIMM 8 DIMM 10 DIMM 12 DIMM 14 DIMM 16

Banks

1 2 3 4 5 6 7 8

Figure 2-17. Locating DIMM sockets on memory banks 1 through 8

DIMM 1 DIMM 3

DIMM 5 DIMM 7

DIMM 9 DIMM 11 DIMM 13 DIMM 15

2-24 Compaq ProLiant 8500 Server Maintenance and Service Guide

Any combination of SDRAM DIMMs can be used as long as the guidelines explained earlier are followed. Examples of possible SDRAM DIMM upgrade combinations for each memory board are shown in Table 2-5.

Table 2-5

Examples of SDRAM DIMM Upgrade Combinations

Total

Memory Bank 1 Bank 2 Bank 3 Bank 4 Bank 5 Bank 6 Bank 7 Bank 8

256 MB 2 x 128 MB 512 MB 2 x 128 MB 2 x 128 MB 1 GB 2 x 128 MB 2 x 128 MB 2 x 128 MB 2 x 128 MB

1.5 GB 2 x 128 MB 2 x 128 MB 2 x 128 MB 2 x 128 MB 2 x 128 MB 2 x 128 MB 2 GB 2 x 256 MB 2 x 256 MB 2 x 256 MB 2 x 256 MB 4 GB 2 x 256 MB 2 x 256 MB 2 x 256 MB 2 x 256 MB 2 x 256 MB 2 x 256 MB 2 x 256 MB 2 x 256 MB 4 GB 2 x 512 MB 2 x 512 MB 2 x 512 MB 2 x 512 MB 6 GB 2 x 512 MB 2 x 512 MB 2 x 512 MB 2 x 512 MB 2 x 512 MB 2 x 512 MB 8 GB 2 x 512 MB 2 x 512 MB 2 x 512 MB 2 x 512 MB 2 x 512 MB 2 x 512 MB 2 x 512 MB 2 x 512 MB 16 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB

Removal and Replacement Procedures 2-25

To remove a DIMM:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the processor and memory module drawer. See “Opening and Removing the

Processor and Memory Module” earlier in this chapter.

3. Remove the memory board. See “Media Module” earlier in this chapter.

4. Press outward on the socket latches at each end of the DIMM

5. Remove the DIMM from the memory expansion board

Figure 2-18. Removing a DIMM from the memory board

Reverse steps 1 through 5 to replace a DIMM.





CAUTION: The ejectors prevent the memory expansion board from lying completely flat. Inserting a DIMM without counter pressure applied behind the socket to the back of the expansion board can cause the memory expansion board to flex and could result in damage. Always support the memory expansion board or apply counter pressure while inserting a DIMM.

IMPORTANT: Make sure that both latches are secured when the DIMM is installed.

2-26 Compaq ProLiant 8500 Server Maintenance and Service Guide

Processor Board Layout

Figure 2-19 and Table 2-6 show the processor board layout and processor socket numbering.

8765432

Figure 2-19. Processor board layout

Item Description





















Processor socket 1 and associated power module socket Processor socket 2 and associated power module socket Processor socket 3 and associated power module socket Processor socket 4 and associated power module socket Processor socket 5 and associated power module socket Processor socket 6 and associated power module socket Processor socket 7 and associated power module socket Processor socket 8 and associated power module socket Processor bus termination power module Memory board socket Bus 1 cache accelerator socket

Table 2-6

Processor Board Layout

Bus 2 cache accelerator socket



Bus 1 processor/core ratio switch (SW1) Bus 2 processor/core ratio switch (SW2)

Processor

Removal and Replacement Procedures 2-27

CAUTION: Handle the processor only by the ejectors. If you must set the processor down, lay it down on the side with the hologram to prevent damage to the heat pipes and fins.

IMPORTANT: If you remove a processor, a processor terminator board must be reinstalled in the slot before powering up the server.

To remove a processor:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the processor and memory module. See “Opening and Removing the Processor

and Memory Module” earlier in this chapter.

3. Rotate the front and rear ejector levers on the processor outward until the processor is

disconnected from the connector



4. Remove the processor by lifting up on the ejectors

Figure 2-20. Removing a processor

Reverse steps 1 through 4 to replace a processor.



2-28 Compaq ProLiant 8500 Server Maintenance and Service Guide

CAUTION: The Processor Power Module must be installed before you install the accompanying processor. Attempting to install the Processor Power Module afterward could damage its electronic components.

CAUTION: The server will NOT boot if Intel Pentium III Xeon 500/550-MHz processors and Pentium III Xeon 700-MHz or higher speed processors are installed in the same server.

IMPORTANT: When installing a processor, push down on both levers simultaneously. The server may not recognize the processor if it is not properly installed.

NOTE: The System ROM will automatically detect the presence of the new processor and clear the POST processor failure message.

Processor Power Module

CAUTION: The processor must be removed before you remove the Processor Power Module.

Attempting to remove the Processor Power Module before removing the processor could damage its electronic components.

To remove a Processor Power Module:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the processor and memory module. See “Opening and Removing the Processor

and Memory Module” earlier in this chapter.

Removal and Replacement Procedures 2-29

3. Rotate the ejector levers on the Processor Power Module outward

4. Remove the Processor Power Module

Figure 2-21. Removing a Processor Power Module



Reverse steps 1 through 4 to replace the Processor Power Module.



CAUTION: The Processor Power Module must be installed before you install the accompanying processor. Attempting to install the Processor Power Module afterward could damage its electronic components.

NOTE: The Processor Power Module is keyed for correct alignment.

2-30 Compaq ProLiant 8500 Server Maintenance and Service Guide

Processor Terminator Board

To remove a processor terminator board:

1. Rotate the ejector levers on the processor terminator board

2. Remove the processor terminator board

Figure 2-22. Removing a processor terminator board



Reverse steps 1 and 2 to replace a processor terminator board.



outward.

Middle Air Baffle

IMPORTANT: The middle air baffle must be installed during operation of the server to ensure proper

processor cooling.

To remove the middle air baffle:

Removal and Replacement Procedures 2-31

1. Loosen the thumbscrew of the middle air baffle

2. Lift the baffle upward

3. Remove the middle air baffle

Figure 2-23. Removing the middle air baffle







Reverse steps 1 through 3 to replace the middle air baffle.

2-32 Compaq ProLiant 8500 Server Maintenance and Service Guide

Cache Accelerators

IMPORTANT: Cache accelerators must be installed when processors are installed on both buses.

To remove a cache accelerator:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the processor and memory module. See “Opening and Removing the Processor

and Memory Module” earlier in this chapter.

3. Loosen the thumbscrew of the middle air baffle and lift the baffle upward to allow access

to the cache accelerator. See “Middle Air Baffle” earlier in this chapter.

4. Locate the cache accelerator.

5. Push down on the release lever on the side of the cache accelerator slot

6. Remove the cache accelerator

Figure 2-24. Removing a cache accelerator



Reverse steps 1 through 6 to replace the cache accelerator.



NOTE: Cache accelerator modules are keyed to ensure correct alignment.

After replacing the cache accelerator, complete the following steps to clear the cache accelerator POST Error 220:

1. Reboot the server and press F9 to enter the ROM-based System Configuration Utility.

2. Once in the utility, select Advanced Options.

3. Select Set Cache Accelerator Corrected.

4. Select the slot, either 1 or 2, that has been corrected.

5. Press ESC twice, and then press F10 to save.

The bit in NVRAM is cleared at this point. If the cache accelerator replacement has been successful, POST Error 220 should no longer appear at reboot.

Processor Board

The processor board is located at the bottom of the processor and memory module and should not be removed. If there is a need to replace the processor board, a new processor module with system board must be ordered. The new processor board will be attached to the bottom of the module, along with processor guide rails.

Removal and Replacement Procedures 2-33

2-34 Compaq ProLiant 8500 Server Maintenance and Service Guide

I/O Module

The I/O module is located at the rear of the server. Remove it to replace or service non-hot-pluggable components or to access other components in the I/O module.

Removing the I/O Module from Tower Model Servers

To remove the I/O module:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Open the top access panel. See “Top Access Panel” earlier in this chapter.

3. Loosen the shipping screw, if necessary. See “Shipping Screw” earlier in this chapter.

4. Push in on the sides of the stop latches

downward

5. Pull the I/O module out of the chassis

Figure 2-25. Partially removing the I/O module





on the I/O module, and rotate the cam levers



until it catches on the module stop latch.

Removal and Replacement Procedures 2-35

6. To completely remove the I/O module from the chassis, press in on the module stop



latches

Figure 2-26. Removing the I/O module

, and pull the module out of the chassis .

Reverse steps 1 through 6 to reinstall the module in the server.

2-36 Compaq ProLiant 8500 Server Maintenance and Service Guide

Removing the I/O Module from a Rack-Mounted Server

To remove the I/O module from a rack-mounted server:

1. Slide the top access panel forward. See “Top Access Panel” earlier in this chapter.

2. Loosen the internal shipping screw. See “Shipping Screw” earlier in this chapter.

3. Disconnect all cables from the rear of the I/O module.

4. Loosen the green thumbscrew that secures the cable management arm and bracket to the

I/O module

5. Move the bracket, with cable management arm attached, slightly up and then back from

the server





so that it is possible to access the cam levers on the I/O module (Step 7).

Figure 2-27. Disconnecting the cable management bracket from the I/O module

Removal and Replacement Procedures 2-37

6. Rotate the cable management arm to the left and out of the way

Figure 2-28. Rotating the cable management arm to the left



7. Push in on the sides of the stop latches and rotate the cam levers downward.

See “Removing the I/O Module from Tower Model Servers” earlier in this chapter.

8. Press the stop latches inward, and remove the I/O module just enough to clear the stops.

See “Removing the I/O Module from Tower Model Servers” earlier in this chapter.

9. Reach into the rack and pull out the I/O module, making sure that the I/O module stop

latches clear the sides of the rack.

Reverse steps 1 through 9 to reinstall the I/O module in the server.

2-38 Compaq ProLiant 8500 Server Maintenance and Service Guide

Locating the I/O Expansion Slots

The I/O expansion slots are located on the I/O board in the I/O module. The I/O board in the Compaq ProLiant 8500 server uses two 33-MHz PCI buses and one 66-MHz bus. The PCI expansion slots associated with each of the three PCI buses are identified in Figure 2-29, Figure 2-30, and Table 2-7. Bus balancing is not required.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.

2 1 3

1 2 3 4 5 6 7 8 9 10 11

Figure 2-29. Diagram of I/O slot connections from the rear of the server

67891011

Figure 2-30. Bus distribution of PCI Hot Plug slots

123

Removal and Replacement Procedures 2-39

Table 2-7

Bus Distribution of PCI Hot Plug Slots

Bus Number Associated PCI Bus PCI Hot Plug Slot Number

NOTE: The I/O expansion board slots are numbered from right to left as you face the front of the server.

I/O Expansion Slot Cover

To remove the I/O expansion slot cover:

1. Press down on the top of the expansion slot release lever

2. Remove the expansion slot cover

PCI bus primary, 64 bit, 33 MHz PCI bus secondary 64 bit, 33 MHz PCI bus tertiary 64 bit, 66 MHz



Slots  through Slots  through Slots  and



and push the lever up .





Figure 2-31. Removing the I/O expansion slot cover

Reverse steps 1 and 2 to replace the I/O expansion slot cover.

2-40 Compaq ProLiant 8500 Server Maintenance and Service Guide

PCI Expansion Board

CAUTION: DO NOT open the slot release lever unless the green PCI Hot Plug LED indicator is

off. System power down and subsequent data loss could occur.

To remove a PCI expansion board:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Open the top access panel. See “Top Access Panel” earlier in this chapter.

3. Use the PCI Hot Plug button to turn power off to the slot



. The green LED flashes during the power down transition and turns off when power down is complete. For more information on PCI Hot Plug LED indicators, see Chapter 4, “Connectors, Switches, and LED Indicators.”

NOTE: Pressing the PCI Hot Plug button within five seconds of the first press cancels the action.

Figure 2-32. Accessing the PCI Hot Plug button

Removal and Replacement Procedures 2-41

4. When the green LED is off, disconnect the cables to the PCI expansion board.

5. Press down on the top of the expansion slot

6. Lift up the I/O plenum

7. Remove the PCI expansion board







, and open the slot release lever .

8. Return power to the slot through the PCI Hot Plug button. The green LED will flash

during the power up transition and will glow steadily when power up is complete. For more information on PCI Hot Plug LED indicators, see Chapter 4, “Connectors, Switches, and LED Indicators.”

Figure 2-33. Removing a PCI expansion board

Reverse steps 1 through 8 to replace the PCI expansion board.

IMPORTANT: If you have installed the Integrated Array Bypass kit, you will not be able to use it with the options installed in slots 10 or 11.

IMPORTANT: If only removing the board, install an expansion slot cover in the slot.

IMPORTANT: Remove any shipping brackets from the replacement board prior to installation.

2-42 Compaq ProLiant 8500 Server Maintenance and Service Guide

9-Slot Hot-Pluggable Basket

To remove the 9-slot hot-pluggable basket:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Open the top access panel. See “Top Access Panel” earlier in this chapter.

3. Remove all installed boards in slots 1 through 9. See “PCI Expansion Board” earlier in

this chapter.

4. Flex the snap tab holding the array enabler daughterboard

Figure 2-34. Removing the array enabler daughterboard



and remove the board .

Removal and Replacement Procedures 2-43

5. Remove the screw

6. Disengage the two hot-pluggable basket tabs



securing the hot-pluggable basket to the chassis.



near slot 1 from the I/O module chassis.

7. Remove the hot-pluggable basket from of the I/O module

Figure 2-35. Removing the 9-slot hot-pluggable basket



Reverse steps 1 through 7 to replace the 9-slot hot-pluggable basket.

2-44 Compaq ProLiant 8500 Server Maintenance and Service Guide

Hot-Pluggable Fans

The Compaq ProLiant 8500 server ships with two hot-pluggable fans. Fan 1 is closest to the rear of the server. Each fan has LEDs that indicate the status of the fan. For more information on the hot-pluggable fan LEDs, see Chapter 4, “Connectors, Switches, and LED Indicators.”

Figure 2-36. Top view of hot-pluggable fans

Hot-Pluggable Fans

Item Description





Hot-pluggable fan 1 Hot-pluggable fan 2

Table 2-8

Removal and Replacement Procedures 2-45

To remove a hot-pluggable fan from the server:

CAUTION: Never remove both hot-pluggable fans while the server is powered up. Overheating and damage to hardware could result. If the appropriate Compaq software drivers are installed, the operating system software will initiate a power shutdown in the event of overheating.

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Open the top access panel. See “Top Access Panel” earlier in this chapter.

3. Press in the locking latches



of the module

Figure 2-37. Removing a hot-pluggable fan



and remove the failed hot-pluggable fan (either 1 or 2) from

Reverse steps 1 through 3 to replace a hot-pluggable fan.

2-46 Compaq ProLiant 8500 Server Maintenance and Service Guide

Fan Cage Assembly

To remove the fan cage assembly:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the I/O module. See the sections on removing the I/O Modules earlier in this

chapter.

3. Remove any PCI expansion boards in slots 10 and 11. See “PCI Expansion Board” earlier

in this chapter.

4. Remove the hot-pluggable I/O fans. See “Hot-Pluggable Fans” earlier in this chapter.

5. Loosen the three screws securing the fan cage assembly to the I/O module

6. Remove the fan cage assembly

Figure 2-38. Removing the fan cage assembly



Reverse steps 1 through 6 to replace the fan cage assembly.



I/O Module Central Support Bracket

To remove the I/O module central support bracket:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the I/O module. See the sections on removing the I/O modules earlier in this

chapter.

3. Remove the fan cage assembly. See “Fan Cage Assembly” earlier in this chapter.

Removal and Replacement Procedures 2-47

4. Loosen the thumbscrew securing the bracket to the chassis

5. Remove the bracket

Figure 2-39. Removing the I/O module central support bracket





Reverse steps 1 through 5 to replace the I/O module central support bracket.

2-48 Compaq ProLiant 8500 Server Maintenance and Service Guide

I/O Plenum Top and Plenum

To remove the I/O plenum top and plenum:

1. Lift up the plenum top

2. Remove the plenum top

Figure 2-40. Removing the I/O plenum top

3. Lift up the plenum



, and flex each end to release the catches .





, and flex each end to release the catches .

4. Remove the plenum

Figure 2-41. Removing the I/O plenum



Reverse steps 1 through 4 to replace the I/O plenum and plenum top.

Fan Cage Plenum

To remove the fan cage plenum from the I/O module:

Removal and Replacement Procedures 2-49

1. Lift up the fan cage plenum

2. Remove the plenum

Figure 2-42. Removing the fan cage plenum





, and flex each end until the catches are released .

Reverse steps 1 and 2 to replace the fan cage plenum.

2-50 Compaq ProLiant 8500 Server Maintenance and Service Guide

2-Slot Plenum

To remove the 2-slot plenum:

1. Locate the 2-slot plenum attached to the side of the fan cage plenum.

2. Remove the fan cage plenum. See “Fan Cage Plenum” earlier in this chapter.

3. Slightly separate the fan cage plenum walls that trap the 2-slot plenum.

4. Remove the 2-slot plenum.

Figure 2-43. Removing the 2-slot plenum

Reverse steps 1 through 4 to replace the 2-slot plenum.

Removal and Replacement Procedures 2-51

Hot-Pluggable Power Supply and Midplane Assembly

Compaq ProLiant 8500 servers support up to two hot-pluggable, redundant power supplies.

Hot-Pluggable Power Supply

The system power in the Compaq ProLiant 8500 server does not have to be shut off to replace one of the power supplies.

To replace a hot-pluggable power supply with the system power on:

1. Remove the power cord from the power supply.

2. Squeeze upward on the release tab in the middle of the power supply handle



3. Pull the power supply handle down  and slide the power supply out of the chassis

IMPORTANT: Use only power supply part number 122235-001 for the Compaq ProLiant 8500 server. Power supplies from other servers will not fit.

NOTE: When you remove the power supply, a spring-loaded trap door closes to block the opening. This door preserves the air path required to cool the internal components of the server.



Figure 2-44. Removing a hot-pluggable power supply

Reverse steps 1 through 3 to replace the hot-pluggable power supply.

2-52 Compaq ProLiant 8500 Server Maintenance and Service Guide

System Midplane Assembly

To remove the system midplane assembly:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Open the top access panel. See “Top Access Panel” earlier in this chapter.

3. Remove and disconnect all modules and power supplies. See sections on removing the I/O

module, “Media Module,” “Processor and Memory Module,” and “Hot-Pluggable Power Supply” earlier in this chapter.

4. Loosen the two thumbscrews securing the system midplane assembly to the chassis

5. Remove the board from the chassis

Figure 2-45. Removing the system midplane assembly



Reverse steps 1 through 5 to replace the system midplane assembly.



Power On/Standby Switch Assembly

To remove the Power On/Standby switch:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the media module bezel. See “Media Module Bezel” earlier in this chapter.

3. Remove the media module. See “Media Module” earlier in this chapter.

4. Unplug the IMD cable from the media backplane board. See “Media Module Cable

Routing Diagram” earlier in this chapter.

5. Remove the IMD. See “Integrated Management Display” earlier in this chapter.

Removal and Replacement Procedures 2-53

6. Disconnect the Power On/Standby switch connector from the media backplane board

See “Media Module Cable Routing Diagram” earlier in this chapter.

7. Loosen the thumbscrew that secures the power switch plate to the media backplane



board

Figure 2-46. Unplugging the power switch cable and loosening the thumbscrew



2-54 Compaq ProLiant 8500 Server Maintenance and Service Guide

8. Remove the power switch plate from the media module

Figure 2-47. Removing the power switch plate from the media module



9. Squeeze the grommets around the LEDs, and remove the LEDs from the grommets.



Remove the thermistor from the bracket assembly

10. Pull the switch assembly out of the power switch plate



Figure 2-48. Removing the Power On/Standby switch from the power switch plate

Reverse steps 1 through 10 to replace the Power On/Standby switch assembly.

NOTE: The Power On/Standby switch LED is in the top position, and the thermistor is in the bottom position.

Internal Battery

To remove the internal battery:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Open the top access panel. See “Top Access Panel” earlier in this chapter.

3. Locate the battery on the I/O board behind slots 10 and 11.

Removal and Replacement Procedures 2-55

4. Pull the battery out of the battery socket

CAUTION: Replace the battery within 15 minutes of removal to avoid data loss.

Figure 2-49. Removing the internal battery (fan guide and other plastics not shown)



Reverse steps 1 through 4 to replace the battery .

CAUTION: Loss of BIOS settings will occur if the lithium battery is removed. BIOS settings must be reconfigured whenever the battery is replaced.

CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to Compaq, your authorized Compaq Partners, or their agents.

Chapter 3

Diagnostic Tools

This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are:

■ Diagnostic Tools Utility Overview

■ Default Configuration

■ Utilities Access

■ Power-On Self-Test (POST)

■ Diagnostics Software

■ Array Diagnostic Utility (ADU)

■ Integrated Management Log

■ Rapid Error Recovery

■ Remote Service Features

■ Compaq ROMPaq™ Error Recovery Options

■ Compaq Insight Manager™

3-2 Compaq ProLiant 8500 Server Maintenance and Service Guide

Diagnostic Tools Utility Overview

Compaq has developed utilities to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware.

Table 3-1

Diagnostic Tools

Tool What it is How to run it

Compaq Diagnostics Program

Compaq Inspect Utility

Compaq Insight Manager

Compaq Survey Utility

A utility to assist in testing or verifying operation of Compaq hardware. If problems are found, Compaq Diagnostics isolates failures down to replaceable part, whenever possible.

A utility that provides a report detailing system information.

A client/server application used to remotely manage Compaq hardware in a network environment. Reports hardware fault conditions (both failure and pre-failure) and collects data for reporting and graphing.

An online information gathering agent that runs on servers, gathering critical hardware and software information from various sources. The Survey Utility is used on servers running Microsoft Windows NT or NetWare.

If a significant change occurs between data gathering intervals, previous information is marked, and the survey text file is overwritten to reflect the latest configuration and changes since the last configuration. This provides a historical record of change events for server hardware and software.

Diagnostics and utilities are located on the system partition on the hard drive and must be accessed when a system configuration error is detected during Power-On Self-Test (POST). Compaq Diagnostics software is also available on the Compaq SmartStart and Support Software CD. A Diagnostics diskette can be created from SmartStart and Support Software CD, to run Diagnostics from diskette.

The Inspect utility can be run from either the main menu of the System Configuration utility or the Compaq Diagnostics program.

For more information, refer to the Compaq Management CD and the Compaq Insight Manager User Guide.

More information on viewing and printing the event list can be found in the “Compaq Insight Manager” section of this chapter.

Install the Survey Utility from SmartStar t, the Compaq Integration Maintenance Utility, or the Compaq Management CD.

continued

Table 3-1 Diagnostic Tools

Tool What it is How to run it

continued

Diagnostic Tools 3-3

Array Diagnostics Utility (ADU)

Drive Array Advanced Diagnostics (DAAD)

Integrated Management Log

A Windows-based tool designed to run on all Compaq systems that support Compaq array controllers. Two main functions of ADU are to collect all possible information about the array controllers in the system and to generate a list of detected problems.

This tool is available for all Compaq servers covered by this guide.

The predecessor to ADU, DAAD is a DOS-based tool for Compaq servers with SMART Array Controllers. DAAD collects information about the array controllers in the system and offers a list of detected problems.

A log of system events, such as system failures or nonfatal error conditions. Events in the Integrated Management Log are displayed:

■ On the Integrated Management Display

■ From within Compaq Insight Manager

■ From within Compaq Survey Utility

Use the information provided in “Array Diagnostics Utility” later in this chapter.

For a list of Compaq servers still supported by this tool, visit the Compaq website:

http://www.compaq.com

The Integrated Management Log requires Compaq operating system-dependent drivers. Refer to the Compaq Support Software CD for instructions on installing the appropriate drivers.

System Configuration Utility

A utility to easily configure the hardware installed in or connected to the server. Specifically, it can:

■ Resolve resource conflicts in areas such as memory, port addresses, and interrupts (IRQs)

■ Configure PCI boards automatically

■ Provide switch and jumper settings

■ Manage installation of memory,

processor upgrades, and mass storage devices such as hard drives, tape drives, and diskette drives

■ Store configuration information in nonvolatile memory

■ Assist in installation of an operating system

■ Assist in running diagnostic tools such as TEST and INSPECT

If the server has a bootable CD-ROM drive, run Compaq System Configuration Utility directly from Support Software CD supplied with SMART Controller Option Kit, or SmartStart and Support Software CD supplied with server. Use the CD supplied for the latest version supporting SMART Controller.

If the server does not have a bootable CD-ROM drive, create diskettes with the latest version of the System Configuration Utility from Support Software CD, or SmartStart and Support Software CD.

3-4 Compaq ProLiant 8500 Server Maintenance and Service Guide

Default Configuration

When the system is first turned on, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal Compaq SmartStart and System Configuration programs.

Default Configuration Messages

IMPORTANT: Formatting and partitioning the boot drive before running SmartStart and the System

Configuration programs may prohibit creating a system partition and the off-line remote management features that a partition provides.

If you insert a System Configuration, Diagnostics, or SmartStart and Support Software CD into the CD-ROM drive before powering on the server, the system ROM boots to that utility. If the system ROM does not detect one of those CDs, you will be prompted for the intended operating system. The system reboots if any operating system-dependent configurations have changed with the new operating system selection. If the selected operating system-dependent configurations are the same as the current configurations, the system boots normally. If you enter a wrong choice, you can change the operating system on subsequent reboots by pressing F9 when prompted to invoke ROM Default Configuration.

Inspect Utility

The Inspect Utility provides configuration information such as the contents of the operating system startup files, the current memory configuration, the ROM version, and Integrated Management Log information. It operates with MS-DOS and in the MS-DOS emulation mode of IBM OS/2.

Running the Inspect Utility

Printing the Inspect Listing

Select Print on the Inspect screen to print a copy of the Inspect listing. Keep a copy of the listing with each server for later reference.

1. Turn the server off, then back on. Then press F10 when the cursor appears in the upper

right corner of the screen.

2. At the main menu, select Diagnostics and Utilities.

3. Press Enter.

4. Select Inspect Computer and press Enter.

NOTE: If the Diagnostics diskette is not installed on the hard drive, the System Configuration utility prompts you to insert the Diagnostics diskette in drive A.

5. Follow the instructions on the screen. The first time the Inspect Utility displays, select

Entire System and press Enter.

Utilities Access

The SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain the system, including:

■ System Configuration Utility

■ Array Configuration Utility

■ Array Diagnostic Utility

■ ROMPaq Firmware Upgrade Utilities

■ Compaq Diagnostics

CAUTION: Do not select the Erase Utility when running the SmartStart and Support Software CD. Selecting the Erase Utility will result in data loss to the entire system.

Running Compaq Utilities

There are three ways to access Compaq Utilities: from the system partition on the hard drive, from diskette, and from the SmartStart and Support Software CD.

Diagnostic Tools 3-5

Running the Utilities from the System Partition

If the system was installed using SmartStart, the Compaq utilities will automatically be available on the system partition. The system partition could also have been created during a manual system installation.

To run the utilities on the system partition, boot the system and press F10 when you see:

Press F10 for system partition utilities.

Then select the utilities from the menu:

■ The System Configuration Utility is available under the System Configuration menu.

■ The Array Configuration Utility is available under the System Configuration menu.

■ Compaq Diagnostics (Test and Inspect) are available under the Diagnostics and Utilities

menu.

■ The ROMPaq Firmware Upgrade Utility is available under the Diagnostics and Utilities

menu.

Running the Utilities from Diskette

■ Run the utilities from their individual diskettes. If you have a utility diskette newer than

the version on the SmartStart and Support Software CD, use that diskette.

■ Create a diskette version of the utility from the SmartStart and Support Software CD.

3-6 Compaq ProLiant 8500 Server Maintenance and Service Guide

To create diskette versions of the utilities from the CD:

1. Boot the SmartStart and Support Software CD.

2. From the Compaq System Utilities screen, select Create Support Software Disks then

select Next.

3. Select the diskette you would like to create from the list. Then follow the instructions on

the screen.

Running the Utilities from the Compaq SmartStart and Support Software CD

IMPORTANT: Only the System Configuration Utility, the Array Configuration Utility, and the Array

Diagnostic Utility can be executed from the SmartStart and Support Software CD. All other utilities must be executed from the system partition or from diskette.

To run these utilities directly from the SmartStart and Support Software CD:

1. Boot the Compaq SmartStart and Support Software CD.

2. From the Compaq System Utilities screen, select the utility you wish to run. Then

select Next.

 To execute the System Configuration Utility, select Run System Configuration Utility.

 To execute the Array Configuration Utility, select Run Array Configuration Utility.

 To execute the Array Diagnostic Utility, select Run Array Diagnostic Utility.

Power-On Self-Test

The Power-On Self-Test (POST) is a series of diagnostic tests that run automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly:

■ System ROM

■ Keyboard

■ System board

■ Memory

■ Memory expansion boards

■ Controllers

■ Diskette drives

■ Hard drives

■ Processor Power Modules

■ Fans

POST Error Messages

If POST finds an error in the system, an error condition is indicated by an audible or visual message. If an error code displays on the screen during POST or after resetting the system, follow the instructions in the POST Error Messages table.

NOTE: Many of the actions listed in the POST Error Message table require you to run the Diagnostics or the Compaq System Configuration Utility. Steps for running these utilities are provided after the POST Error Messages tables.

The Recommended Action Column in the POST Error Message table lists the steps necessary to correct the problem. After completing each step, run the Diagnostics program to verify whether the error condition has been corrected. If the error code reappears, perform the next step, then run the Diagnostics program again. Follow this procedure until the Diagnostics Utility no longer detects an error condition.

Error Code Audible Beeps Probable Source of Problem Recommended Action

Diagnostic Tools 3-7

Table 3-2

POST Error Messages

A Correctable Memory Error occurred prior to this power-up

A Critical Error occurred prior to this power-up

None A memory module has

experienced an error which, while recoverable, has generated a predictive failure warning.

None A catastrophic system error,

which caused the server to crash, has been logged.

Beeps only 2 long No valid memory is present in

the system.

Beeps only 2 long, 2 short The power has cycled because

the temperature is too hot. The processor fan is not installed, or is not spinning.

Run Compaq Diagnostics to identify and replace the appropriate memory module.

Run Diagnostics. Replace failed assembly as indicated.

1. If no memory modules are present, install at least one memory module to conform to minimum hardware configuration specifications.

2. Reseat all installed memory modules.

3. If the system contains more than one memory module, remove one module, and restart the server. Repeat as needed to isolate the bad memory module.

Check fans.

continued

3-8 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

Critical Fan Failure Detected – System Shutting Down

System Halted ECC Multiple Bit Error

Detected in DIMM:

FATAL ROM ERROR: The System ROM is not properly programmed

Initialization failure. Re-seat the

processor and Processor Power Module before attempting replacement

Invalid electronic serial number

No SCSI Devices Detected

None A critical fan is not spinning. 1. Check fans.

2. Check fan cable connections.

None A memory module failure

generated a multiple bit error that could not be corrected.

1 long, 1 short The System ROM is not properly

programmed.

None Processor was not fully seated.

A processor internal failure occurred.

None Serial number in BIOS is

incorrect.

None No SCSI devices are connected

to the boot controller.

Run Compaq Diagnostics and replace failed memory module as indicated.

Flash the ROM as explained in Chapter 6, ROMPaq Disaster Recovery Options, or call a Compaq authorized service provider.

1. Reseat the processor.

2. Replace the processor if the failure recurs.

Run the server setup utility to program serial number.

Verify configuration. Check SCSI cable, attached drives, and SCSI IDs.

Non-System disk or disk error

Parity Check 2 None A PCI device generated a parity

(RESUME – F1 key)

(Run System Configuration Utility – F10 key)

None No bootable disk partition was

found on the boot drive.

error 2.

None As indicated to continue

None A configuration error occurred

during POST.

1. Remove diskette from diskette drive.

2. Check controller order in server setup utility.

3. Check boot order in server setup utility.

4. Reinstall operating system.

Remove recently added PCI adapters. Re-add the adapters one at a time to determine which is generating errors. Replace the failed device.

Press F1.

Press F10 to run server setup utility.

continued

Diagnostic Tools 3-9

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

Unsupported Processor Detected System Halted.

101-ROM Error 1 long, 1 short System ROM checksum Run Compaq Diagnostics.

101-I/O ROM Error None Options ROM checksum Run Compaq Diagnostics.

102-System Board Failure

104-ASR-2 Timer Failure

105-Current System ROM is corrupt – now booting redundant System ROM

162-System Options Not Set

163-Time & Date Not Set

1 long, 1 short Processor not supported by

current system ROM.

None 8237 DMA controllers, 8254

timers, etc.

None System board failure Run Compaq Diagnostics.

2 long Non-booted ROM image is

corrupted

2 short Configuration incorrect Run the server setup utility and

2 short Invalid time or date in

configuration memory

Check documentation for supported processors. If supported, remove the processor and update system to latest ROM.

Replace failed assembly as indicated.

Replace the system board. Run the server setup utility.

Replace failed assembly as indicated.

Flash the ROM using ROMPaq.

correct. Run the server setup utility and

correct.

164-Memory Size Error

172-Configuration Non-volatile Memory Invalid

173-Slot ID Mismatch

174-Configuration/ Slot Mismatch Device Not Found

175-Configuration/ Slot Mismatch Device Found

177-Configuration Not Complete

178-Processor Configuration Invalid

2 short Configuration memory incorrect Run the server setup utility and

correct.

None Nonvolatile configuration corrupt

or jumper installed

None Board replaced, configuration not

updated

None EISA or PCI board not found Run the server setup utility and

None EISA or PCI board added,

configuration not updated

None Incomplete System Config urati on

detected.

None Processor type or step does not

match configuration memory.

Run the server setup utility and correct.

correct.

Run the server setup utility and correct.

continued

3-10 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

180-Log Reinitialized None The Integrated Management Log

has been reinitialized, probably due to corruption of the log.

201-Memory Error None RAM failure detected Run Diagnostics. Replace failed

202-Memory Type Mismatch

203-Memory Address Error

207-ECC Corrected Single Bits Errors in DIMM in Memory Module Socket

207-Invalid Memory Configuration Check DIMM Installation

208-Invalid Memory Speed - Check DIMM Installation

2 short An incompatible memory module

is installed in the system.

None RAM failure detected Run Diagnostics. Replace failed

2 short A memory module is

malfunctioning.

None Memory module installed

incorrectly

1 long, 1 short The speed of the memory is not

compatible.

Event message, no action needed.

assembly as indicated. Compare Compaq part numbers

from installed memory modules with the manual.

If not listed, the memory modules are incompatible and should be replaced or removed.

assembly as indicated. Run Compaq Diagnostics.

Replace or remove malfunctioning memory module as indicated.

Verify placement of memory modules.

Verify the speed of the memory modules installed, then check your server user documentation and replace as indicated.

209-Memory Detection Failure Check Memory Installation

211 Invalid Voltage Regulator Module installed for Processor X

212-System Processor Failed/ Mapped out

214-Processor PPM Failed Module X

215-Non-functioning Voltage Regulator Module for Processors

1 long, 1 short Unable to size memory Check memory module

installation. If error persists, call Compaq authorized service provider.

None Non-redundant Processor Power

Module (PPM) installed in indicated processor slot.

1 short Processor in slot X failed Run Compaq Diagnostics and

None Indicated Processor Power

Module (PPM) failed.

None Indicated Processor Power

Module PPM (DC-DC Converter) has failed or lost redundancy.

Replace with a PPM that supports redundancy.

replace failed processor.

Replace failed PPM assembly as indicated.

Run Compaq Diagnostics. Replace failed assembly if necessary

continued

Diagnostic Tools 3-11

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

216-Voltage Regulator Module for Processor X no longer redundant

216-Processor PPM has lost Redundancy, Module X

218-Cache Accelerators Not Installed. System Halted.

219-Tag Update Rules SRAM Failure. System Halted

219-Snoop Rules SRAM Failure. System Halted.

220-Cache Accelerator Slot X Initialization Failed. System Halted.

None Redundancy failed in Processor

Power Module (PPM)

None Indicated Power Processor

Module (PPM) has lost redundancy.

None Cache Accelerators not installed

or improperly installed

None Catastrophic chipset failure

occurred.

None Catastrophic chipset failure

occurred.

None Cache Accelerator in slot X

improperly installed or bad

To restore redundancy, replace the PPM.

Replace failed PPM assembly as indicated.

Check Cache Accelerator installation.

Call Compaq authorized service provider.

Check Cache Accelerator installation and if not properly installed, replace.

If the Cache Accelerator is properly installed, see Chapter 2, “Removal and Replacement Procedures,” for instructions on clearing the error.

221-Power Fault On Processor Bus X

301-Keyboard Error None Keyboard failure occurred. Turn off the computer. Then

301-Keyboard Error or Test Fixture Installed

ZZ-301-Keyboard Error

303-Keyboard Controller Error

None A Processor Power Module (PPM)

on indicated bus is in a failed state.

None Keyboard failure occurred. Replace the keyboard.

None Keyboard failure occurred. (ZZ

represents the Keyboard Scan Code.)

None System board, keyboard, or

mouse controller failure occurred.

Run Compaq Diagnostics. Replace failed PPM assembly as indicated.

reconnect the keyboard.

1. A key is stuck. Try to free it.

2. Replace the keyboard.

1. Run Compaq Diagnostics.

2. Replace failed assembly as indicated.

continued

3-12 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

304-Keyboard or System Unit Error

40X-Parallel Port X Address Assignment Conflict

404-Parallel Port Address Conflict Detected.

A hardware conflict in your system is keeping some system components from working correctly. If you have recently added new hardware, remove it to see if it is the cause of the conflict. Alternatively, use Computer Setup or your operating system to ensure that no conflicts exist.

None Keyboard, keyboard cable, or

system board failure occurred.

2 short Both external and internal ports

are assigned to parallel port X.

2 short A hardware conflict in your

system is preventing the parallel port from working correctly.

1. Make sure the keyboard is attached.

2. Run Compaq Diagnostics to determine which part is in error.

3. Replace the part indicated.

Run the server setup utility to correct the part assignment.

1. If you have recently added new hardware, remove it to see if the hardware is the cause of the conflict.

2. Run your server setup utility to reassign resources for the parallel port and manually resolve the resource conflict.

3. Run Compaq Diagnostics to resolve the issue.

601-Diskette Controller Error

602-Diskette Boot Record Error

605-Diskette Drive Type Error

None Diskette controller circuitry

failure occurred.

None The boot sector on the boot disk

is corrupt.

2 short Mismatch in drive type occurred. Run the server setup utility to

1. Make sure the diskette drive cables are attached.

2. Replace the diskette drive, the cable, or both.

3. Research and replace failed assembly as indicated.

1. Remove diskette from the diskette drive.

2. Replace diskette in drive.

3. Reformat diskette.

set diskette drive type correctly.

continued

Diagnostic Tools 3-13

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

800-Server Feature Board must be installed in slot 1 for proper operation

801-Server Feature Board is not properly cabled to the system. Verify that the server management information cable from the system board to the Server Feature Board in slot 1 is intact and fully seated at both ends.

802-Processor X is missing or terminator board is not present. System Halted.

None The system has detected the

absence of the Server Feature Board.

None The system has detected that the

server management information cable is not properly installed.

None The system detected that the

indicated processor is empty.

1. Install the Server Feature Board in PCI slot 1.

2. Reseat the Server Feature Board.

3. Verify that the Server Feature Board is from this system.

1. Check to make sure that a server management information cable is installed in the system.

2. Inspect the server management information cable for signs of damage.

3. Reseat the server management information cable on the system board and on the Server Feature Board.

1. Verify that a processor or processor terminator card is installed in each processor slot.

2. Reseat the processor or processor terminator card in each processor slot.

3. Verify that each processor has a corresponding Processor Power Module installed.

4. Try replacing each processor with a processor terminator card to detect a failed processor or Processor Power Module.

continued

3-14 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

803-Processor speeds must match for system operation. System Halted.

804-100 MHz memory is incompatible. System Halted.

805-The bootstrap processor is not the lowest stepping processor in the system. This is an unsupported configuration. Swap the position of the processor on the system board to correct this issue.

None Two processors with different

speed ratings are installed in the system.

All installed processors must have the same speed rating for safe operation.

None A memory module other than

133-MHz ECC registered SDRAM DIMM has been detected.

None The system has detected that the

processors in the system are not the same stepping and that the processor in processor slot 1 has a lower stepping than the processor in processor slot 2. The processor in processor slot 2 must have the same or lower stepping than the processor in processor slot 1. (Processor stepping is a designation that reflects the processor generation.)

1. Replace one of the processors with a processor terminator card.

2. Replace one of the processors with an alternate processor rated for the same operating speed as the installed processor.

1. Reseat all memory modules in the system.

2. Remove incompatible memory modules.

3. Sequentially try each memory module individually in DIMM slot 1 to identify the incompatible memory module.

1. Remove the processor from processor slot 1.

2. Remove the processor from processor slot 2.

3. Install the processor from processor slot 1 into processor slot 2.

4. Install the remaining processor in the available processor slot.

continued

Diagnostic Tools 3-15

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

806-NVRAM has been reset.

Please power off the system and restore SW1.2 to default position. Run BIOS Setup to set default values.

807-The Setup password is cleared. Please power off and restore the clear password switch (SW1).

None The system board configuration

switch (SW`1) position 2 has been turned on and the system configuration data has been cleared from CMOS. This switch must be returned to the default off position for normal operation and the ability to save configuration setup data.

The system must be reconfigured.

None The system board configuration

switch SW1.1 has been turned on and the system configuration password has been cleared. SW1.1 must be returned to the default off position for normal operation and the ability to set a password with the server setup utility.

1. Remove power from the system.

2. Locate the system board configuration switch (SW1). Refer to the user documentation for instructions.

3. Return position 2 to the off position.

4. Restart the system.

5. Press F10 to run the server setup utility and configure the system.

6. Select the primary operating system.

7. Set the date and time.

8. Complete additional configuration as needed.

1. Remove power from the system.

2. Locate the system board configuration switch.

3. Return SW1.1 to the off position. Restart the system.

4. Press F10 and use the server setup utility to set a new password.

1151-Com Port 1 Address Assignment Conflict

1151-Serial Port A Address Conflict Detected

1152-Com Port 2, 3, or 4 Address Assignment Conflict

1152-Serial Port B Address Conflict Detected

2 short Both external and internal serial

ports are assigned to COM1.

2 short A hardware conflict is preventing

the normal operation of a serial port.

2 short Both external and internal serial

ports are assigned to COM2, COM3, or COM4.

2 short A hardware conflict is preventing

the normal operation of a serial port.

Run the server setup utility and correct.

Run the server setup utility to reassign the serial port address and manually resolve the conflict.

Run the System Configuration Utility and correct.

Run the server setup utility to reassign the serial port address and manually resolve the conflict.

continued

3-16 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1155-Serial Port Address Conflict Detected

1610-Temperature violation detected. Waiting for system to cool.

1611-CPU Fan failure detected

1611-CPU Fan not present

1611-CPU fan (Fan X) failure detected

1611-I/O fan (Fan X) failure detected

1611-Fan failure detected

1611-System Fan failure detected

2 short A hardware conflict is preventing

the normal operation of a serial port.

2 short Ambient system temperature too

hot

None Required fan is not spinning. Check fans.

None Required fan is not installed. Check fans.

2 short CPU fan has failed. Replace the failed fan.

2 short I/O fan has failed. Replace the failed fan.

2 short Required fan not installed or

spinning.

None Required fan is not spinning. Check fans.

Run the server setup utility to reassign the serial port address and manually resolve the conflict.

Check fan in system environment.

Reseat fan cable. Replace fan.

Reseat fan cable. Install missing fan.

Check fans in system environment.

Reseat fan cable. Replace fan.

1611-System Fan not present

1612-Primary power supply failure

1613-Low System Battery

1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X

None Required fan not installed. Check fans.

Reseat fan cable. Install missing fan.

2 short Primary power supply has failed. Replace power supply as soon

as possible.

None Real-time clock system battery is

running low on power.

None A power supply has failed. Reseat power supply firmly.

Replace battery (or add external battery) as soon as possible.

-Or-

Replace power supply as soon as possible.

continued

Diagnostic Tools 3-17

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1615-Power supply configuration error

1617-Fan controller

not responding. System halted.

1617-I/O Fan

controller not responding. System halted.

1617-CPU Fan

controller not responding. System halted.

1618-PCI slots

powered down. Check PCI Hot-Plug enabler connectors.

1620-Locked SCSI

Bus Detected. Verify SCSI bus cabling. System halted.

None Your configuration requires an

additional power supply. A moving bar will display, indicating that the system is waiting for another power supply to be installed.

Install the additional power

supply.

2 short Fan controller failure detected. Check and replace failed

controller assembly.

2 short I/O fan controller failure detected. Check and replace failed

controller assembly.

2 short CPU fan controller failure

detected.

None PCI Hot Plug enabler is missing

or failed.

Check and replace failed

controller assembly.

Check and replace missing or

failed assembly.

None SCSI bus failure detected. Ensure that the integrated SCSI

controller has SCSI termination attached.

1621-Current SCSI

bus cable configuration is not recommended

1622-Internal SCSI Jumper Board Not Installed

1702-SCSI Cable Error Detected

None Improper SCSI bus cabling

detected.

None The system has detected that the

array enabler board is not installed.

None SCSI cable has failed. 1. Reseat the SCSI cable on

Check documentation for proper

SCSI bus cabling.

Install the array enabler board.

the controller and all attached devices.

2. Check the SCSI cable at all connectors for bent pins.

3. Replace SCSI cable.

continued

3-18 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1720-Slot X Drive

Array – S.M.A.R.T. Hard Drive(s) Detect Imminent Failure SCSI: Port Y: SCSI ID Z.

1721-Slot X Drive

Array – Drive parameter tracking predicts imminent failure. The following devices should be replaced when conditions permit. Do not replace drive unless all other drives in the array are on-line! Back up data before replacing drive(s) if using RAID 0.

1721- SMART SCSI Hard Drive detects imminent failure

1724-Slot X Drive

Array – Physical Drive Position Change(s) Detected – Logical drive configuration has automatically been updated.

RESUME = F1 KEY

None Hard drive predictive failure

condition detected.

None Monitor and Performance

thresholds exceeded condition.

None Indicated drive has reported a

SMART predictive-failure condition and may fail at some time in the future.

The indicated drive has reported

a SMART predictive failure condition. It may fail at some time in the future. If this drive is part of a non-fault-tolerant configuration, back up all data before replacing the drive and restore all data afterward. If this drive is part of a fault-tolerant configuration, do not replace this drive unless all other drives in the array are online. Press F1 key to resume.

Replace the drive when it is

reasonable for you to do so. The drive has not failed, but Compaq recommends you replace the drive.

If this drive is part of a non-fault tolerant configuration, back up all data before replacing the drive, and restore all data afterward.

-Or-

If this drive is part of a fault tolerant configuration, do not replace this drive unless all other drives in the array are online.

Press F1 key to resume.

None Drive change detected. This message indicates that

logical drive configuration has been updated automatically following physical drive position changes. Press F1 key to resume.

continued

Diagnostic Tools 3-19

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1726-Slot X Drive

Array – Array Accelerator Memory Size Change Detected. – Array Accelerator configuration has been updated automatically.

1727-Slot X Drive

Array – New Logical Drive(s) Attachment Detected. If more than 32 logical drives, this message will be followed by: “Auto-configuration failed: Too many logical drives.”

1729-Slot 1 Drive Array – Disk Consistency Initialization in Progress – RAID 4/5 performance may be lower until Auto Reliability Monitoring has completed Automatic Background Parity Consistency Initialization.

None Configuration updated. This message indicates that the

array accelerator configuration has been updated automatically due to replacement of the array accelerator (or controller), with one having different cache memory size. Press F1 key to resume operation.

None Additional drives detected. This message indicates that the

controller has detected an additional array of drives that was attached when the power was off. The logical drive configuration information has been updated to add the new logical drives. The maximum number of logical drives supported is 32. Additional logical drives will not be added to the configuration. Press F1 key to resume operation.

None Initial RAID configuration in

progress.

This message is normal following the initial configuration of RAID 4 or RAID 5 logical drives. Performance of the controller will improve after the parity data has been initialized by ARM (an automatic process that runs in the background on the controller).

1730-Fixed Disk 0

does not support DMA Mode.

1731-Fixed Disk 1

does not support DMA Mode.

1740-Fixed Disk 0 failed Set Block Mode command

1741-Fixed Disk 1 failed Set Block Mode command

1750-Fixed Disk 0 failed Identify command

None Fixed disk drive error detected. Run the server setup utility and

correct.

None Fixed disk drive error detected. Run the server setup utility and

correct.

None

None Fixed disk drive error detected. Run the server setup utility and

Fixed disk drive error detected. Run the server setup utility and

correct.

Fixed disk drive error detected. Run the server setup utility and

correct.

continued

3-20 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1751-Fixed Disk 1 failed Identify command

1752-Slot X Drive Array – This controller is not supported in systems with more than 3 GB of memory. The array controller will be disabled. (RESUME = F1 KEY)

1760-Fixed Disk 0 does not support Block Mode

1761-Fixed Disk 1 does not support Block Mode

1764-Slot X Drive Array - Capacity Expansion Process is temporarily disabled (followed by one of the following):

■ Expansion will resume when Array Accelerator has been reattached.

■ Expansion will resume when Array Accelerator has been replaced.

■ Expansion will resume when Array Accelerator RAM allocation is successful.

■ Expansion will resume when Array Accelerator battery reaches full charge.

■ Expansion will resume when automatic data recovery has been completed.

None

None The array controller cannot

None

Fixed disk drive error detected. Run the server setup utility and

access physical system memory above the 3 GB address range.

Fixed disk drive error detected. Run the server setup utility and

correct.

Remove the array controller and

replace with a version that will address memory in the required range.

correct.

Reattach or replace array accelerator. Wait until the array accelerator batteries have charged or for Automatic Data Recovery to complete, as indicated.

1765-Slot X Drive Array Option ROM Appears to Conflict with an ISA Card. ISA

cards with 16-bit memory cannot be configured in memory range C0000 to DFFFF along with the SMART-2/E 8-bit Option ROM due to EISA bus limitations.

Please remove or reconfigure the ISA card.

1766-Slot X Drive Array requires System ROM Upgrade. Run Systems ROMPaq Utility.

1767-Slot X Drive Array Option ROM is not programmed correctly or may conflict with the Memory Address Range of an ISA Card. Check the Memory Address Configuration of installed ISA Card(s) or run Options ROMPaq Utility to attempt SMART-2/E Option ROM Reprogramming.

1768-Slot X Drive Array - Resuming logical drive expansion process.

None SMART-2 Controller error No action required. Message

Remove or reconfigure conflicting ISA cards. Disable shared memory on any ISA network cards that may be installed.

Run the latest Systems ROMPaq Utility to upgrade the system ROMs.

Remove or reconfigure conflicting ISA cards, especially any cards that are not recognized by the System Configuration Utility. Try reprogramming the ROM on the SMART-2/E controller using the latest Options ROMPaq (version 2.29 or higher).

appears whenever a controller reset or power cycle occurs while array expansion is in progress.

continued

Diagnostic Tools 3-21

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1769-Slot X Drive Array - Drive(s) disabled due to failure during expand. Select F1 to continue with logical drives disabled. Select F2 to accept data loss and to reenable logical drives.

1771-Primary Disk

Port Address Assignment Conflict

1772-Secondary

Disk Port Address Assignment Conflict

1773-Primary Fixed Disk Port Assignment Conflict

1774-Slot X Drive Array - Obsolete data found in Array Accelerator. Select F1 to discard contents of Array Accelerator. Select F2 to write contents of Array Accelerator to drives.

None SMART-2 Controller error

detected.

None Internal and external hard drive

controllers are both assigned to the primary address.

None Address Assignment Conflict.

Internal and external hard drive controllers are both assigned to the secondary address.

None Fixed disk drive error detected Run the server setup utility and

None

SMART-2 Controller error

detected.

Data has been lost while

expanding the array; therefore, the drives have been temporarily disabled. Press F2 to accept the data loss and reenable the logical drives. Restore data from backup.

Run the server setup utility and

correct the address assignment.

Run the server setup utility and

correct the address assignment.

correct .

Data found in array accelerator

is older than data found on drives. Press F1 to discard the older data in the array accelerator and retain the newer data on the drives.

1775-Slot X Drive Array - ProLiant Storage System Not Responding SCSI Port (Y): Check storage system power switch and cables. Turn the system power off while checking the ProLiant power and cable connections, then turn the system power back on to retry.

None

Storage system problem

detected.

Turn off power to system.

Check external ProLiant power switch – external drives must all be powered up before or at the same time as the main system. Check cables. If retry does not help, try replacing the cable, firmware, backplane, or the Smart Array Controller.

continued

3-22 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1776-Slot X Drive

Array – SCSI Bus Termination Error – Internal and external drives cannot both be attached to the same SCSI port.

SCSI port Y: Check

cables

RESUME = F1 Key

1777-Slot X Drive Array – ProLiant Drive Storage Enclosure Problem Detected (followed by one or more of the following):

SCSI Port Y: Cooling Fan Malfunction Detected

SCSI Port Y: Overheated Condition Detected

SCSI Port Y: Side-Panel must be Closed to Prevent Overheating

SCSI Port Y: Redundant Power Supply Malfunction Detected

SCSI Port Y: Wide SCSI Transfer Failed

SCSI Port Y: Interrupt Signal Inoperative

(RESUME = F1 KEY)

None External and internal connectors

of the specified SCSI ports are both attached to drives. The indicated SCSI bus is disabled until this problem is resolved.

None Temperature violation detected. Check cooling fan operation by

The SCSI bus is not properly

terminated when internal and external drives are attached concurrently to the same SCSI bus.

1. Turn off power to the server.

2. Verify cabling to the specified port.

3. Reconfigure drives as indicated.

placing hand over fan. Verify internal plenum cooling fan in tower servers or storage systems is operational. If fan is not operating, check for obstructions and verify all internal connections. Replace unit side panel if removed.

If the ProLiant Storage System power LED is amber instead of green, this indicates a redundant power supply failure.

Check SCSI cables. If the message indicates to check SCSI cables, verify your cabling against the diagrams in your Compaq Smart Array Controller user guide. If the routing is correct, replace cables on the specified port until the POST message is eliminated.

1778-Drive Array

resuming Automatic Data Recovery process

None This message displays whenever

a controller reset or power cycle occurs while Automatic Data Recovery is in progress.

No action necessary.

continued

Hp COMPAQ PROLIANT 8500 Maintenance and Service Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

About This Guide

Illustrated Parts Catalog

Mechanical Parts Exploded View

Processor and Memory Module Exploded View

Media Module Exploded View

I/O Module Exploded View

Removal and Replacement Procedures

Electrostatic Discharge Information

System Interconnect Status Indicators

Preparation Procedures

Compaq ProLiant 8500 Server

Server Modules

Top Access Panel

Media Module Assembly

Processor and Memory Module

I/O Module

Hot-Pluggable Power Supply and Midplane Assembly

Internal Battery

Diagnostic Tools

Diagnostic Tools Utility Overview

Default Configuration

Utilities Access

Power-On Self-Test