Hp COMPAQ PROLIANT 8500 Maintenance and Service Guide

ProLiant 8500 Server

Maintenance and Service Guide

Third Edition (April 2000) Part Number 124847-003 Spare Part Number 123190-003 Compaq Computer Corporation

Notice

Compaq, Compaq Insight Manager, ProLiant, QuickFind, ROMPaq, SmartStart, and the Compaq logo Registered in U. S. Patent and Trademark Office. Netelligent and QuickLock are trademarks and/or service marks of Compaq Information Technologies Group, L.P. Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Intel Pentium, and Xeon are trademarks of Intel Corporation. UNIX is a registered trademark of The Open Group. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.

The information in this publication is subject to change without notice and is provided “AS IS” WITHOUT WARRANTY OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SHALL APPLY REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY AND REGARDLESS OF WHETHER SUCH LIABILITY SOUNDS IN CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty.

Compaq ProLiant 8500 Server Maintenance and Service Guide Third Edition (April 2000) Part Number 124847-003 Spare Part Number 123190-003

THE FOREGOING

About This Guide

Text Conventions ......................................................................................................vii

Symbols in Text........................................................................................................viii

Symbols on Equipment.............................................................................................viii

Rack Stability .............................................................................................................ix

Compaq Technician Notes .........................................................................................ix

Getting Help ................................................................................................................ x

Integrated Management Display...........................................................................x

Compaq Technical Support................................................................................. xi

Compaq Website .................................................................................................xi

Compaq Authorized Reseller ..............................................................................xi

Chapter 1

Illustrated Parts Catalog

Mechanical Parts Exploded View.............................................................................1-2

Processor and Memory Module Exploded View......................................................1-4

Media Module Exploded View.................................................................................1-7

I/O Module Exploded View .....................................................................................1-9

Chapter 2

Removal and Replacement Procedures

Electrostatic Discharge Information.........................................................................2-2

System Interconnect Status Indicators......................................................................2-2

Preparation Procedures.............................................................................................2-3

Hot-Pluggable Parts...........................................................................................2-3

Non-Hot-Pluggable Parts ..................................................................................2-3

Weight Warning................................................................................................2-4

Rack Warnings..................................................................................................2-4

Server Warnings and Precautions......................................................................2-5

Compaq ProLiant 8500 Server .................................................................................2-6

Server Modules.........................................................................................................2-7

Top Access Panel .....................................................................................................2-8

Media Module Assembly .........................................................................................2-9

Media Module Bezel .......................................................................................2-10

Media Module .................................................................................................2-11

Integrated Management Display......................................................................2-13

Hard Drive Blank ............................................................................................2-15

Hot-Pluggable Drive Replacement Guidelines................................................2-16

Hot-Pluggable Drive Replacement Precautions ..............................................2-16

Media Module Cable Routing Diagram ..........................................................2-18

iv Compaq ProLiant 8500 Server Maintenance and Service Guide

Removal and Replacement Procedures

continued

Processor and Memory Module..............................................................................2-19

Shipping Screw ...............................................................................................2-19

Opening and Removing the Processor and Memory Module..........................2-20

Memory Board ................................................................................................2-22

Dual Inline Memory Modules ......................................................................... 2-23

Processor Board Layout ..................................................................................2-26

Processor .........................................................................................................2-27

Processor Power Module.................................................................................2-29

Processor Terminator Board............................................................................2-30

Middle Air Baffle............................................................................................2-31

Cache Accelerators..........................................................................................2-32

Processor Board...............................................................................................2-33

I/O Module .............................................................................................................2-34

Removing the I/O Module from Tower Model Servers ..................................2-34

Removing the I/O Module from a Rack-Mounted Server ............................... 2-36

Locating the I/O Expansion Slots....................................................................2-38

I/O Expansion Slot Cover................................................................................2-39

PCI Expansion Board......................................................................................2-40

9-Slot Hot-Pluggable Basket...........................................................................2-42

Hot-Pluggable Fans.........................................................................................2-44

Fan Cage Assembly.........................................................................................2-46

I/O Module Central Support Bracket ..............................................................2-47

I/O Plenum Top and Plenum...........................................................................2-48

Fan Cage Plenum ............................................................................................2-49

2-Slot Plenum..................................................................................................2-50

Hot-Pluggable Power Supply and Midplane Assembly .........................................2-51

Hot-Pluggable Power Supply .......................................................................... 2-51

System Midplane Assembly............................................................................2-52

Power On/Standby Switch Assembly..............................................................2-53

Internal Battery.......................................................................................................2-55

Chapter 3

Diagnostic Tools

Diagnostic Tools Utility Overview...........................................................................3-2

Default Configuration...............................................................................................3-4

Default Configuration Messages.......................................................................3-4

Inspect Utility....................................................................................................3-4

Utilities Access.........................................................................................................3-5

Running Compaq Utilities.................................................................................3-5

Power-On Self-Test..................................................................................................3-6

POST Error Messages .......................................................................................3-7

Diagnostic Tools

continued

Diagnostics Software..............................................................................................3-30

Steps for Diagnostics.......................................................................................3-30

100 – 199, Primary Processor Test Error Codes .............................................3-31

200 – 299, Memory Test Error Codes ............................................................. 3-32

300 – 399, Keyboard Test Error Codes ........................................................... 3-32

400 – 499, Parallel Printer Test Error Codes...................................................3-33

500 – 599, Video Display Unit Test Error Codes............................................3-33

600 – 699, Diskette Drive Test Error Codes ...................................................3-34

800 – 899, Monochrome Video Board Test Error Codes................................3-35

1100 – 1199, Serial Test Error Codes .............................................................3-35

1200 – 1299, Modem Communications Test Error Codes ..............................3-36

1700 – 1799, Hard Drive Test Error Codes.....................................................3-36

1900 – 1999, Tape Drive Test Error Codes.....................................................3-37

2400 – 2499, Advanced VGA Board Test Error Codes ..................................3-38

6000 – 6099, Compaq NIC Boards Test Error Codes .....................................3-39

6500 – 6599, SCSI Hard Drive Test Error Codes ...........................................3-40

6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes............................3-40

6700 – 6799, SCSI Tape Drive Test Error Codes ...........................................3-41

7000 – 7099, Server Manager/R Board Test Error Codes...............................3-41

8600 – 8699, Pointing Device Interface Test Error Codes..............................3-42

Array Diagnostic Utility.........................................................................................3-43

Starting ADU...................................................................................................3-43

Integrated Management Log...................................................................................3-53

Multiple Ways of Viewing the Log.................................................................3-53

Event List ........................................................................................................3-55

Event Messages...............................................................................................3-55

Rapid Error Recovery.............................................................................................3-57

Automatic Server Recovery-2.........................................................................3-58

Server Health Logs..........................................................................................3-67

ASR-2 Integrated Management Log Messages...............................................3-67

Storage Fault Recovery Tracking.................................................................... 3-69

Storage Automatic Reconstruction..................................................................3-70

Network Interface Fault Recovery Tracking...................................................3-70

Memory Fault Recovery Tracking ..................................................................3-70

Remote Service Features ........................................................................................3-70

ROMPaq Error Recovery Options..........................................................................3-71

ROMPaq Disaster Recovery ...........................................................................3-71

Redundant ROM Image Recovery ..................................................................3-72

Compaq Insight Manager .......................................................................................3-73

Features of Compaq Insight Manager .............................................................3-73

Compaq Insight Management Software Architecture .....................................3-74

Contents v

Chapter 4

Connectors, Switches, and LED Indicators

Connectors................................................................................................................4-2

Rear Panel .........................................................................................................4-2

I/O Board...........................................................................................................4-3

Processor Board.................................................................................................4-4

Switches ...................................................................................................................4-5

I/O Board Switches ...........................................................................................4-5

Processor Board.................................................................................................4-6

SW1 - SW4 Processor Board Bus/Core Frequency Ratio .................................4-7

vi Compaq ProLiant 8500 Server Maintenance and Service Guide

Connectors, Switches, and LED Indicators

continued

LED Indicators .........................................................................................................4-8

System Interconnect Status Indicator LED Indicators.......................................4-8

Hot-Pluggable I/O Fan LED Indicators.............................................................4-9

PCI Hot Plug LED Indicators..........................................................................4-10

Power Supply LED Indicators.........................................................................4-12

Hot-Pluggable SCSI Hard Drive Indicators ....................................................4-13

Chapter 5

Physical, Operating, and Performance Specifications

System Unit .............................................................................................................. 5-2

Power Supply ...........................................................................................................5-3

Dual Inline Memory Module (DIMM).....................................................................5-4

1.44-MB Diskette Drive ........................................................................................... 5-4

24X Max IDE CD-ROM Drive ................................................................................5-5

Hot-Pluggable Wide Ultra2 SCSI Hard Drives........................................................5-6

Hot-Pluggable Wide Ultra3 SCSI Hard Drives........................................................5-7

Compaq Integrated Smart Array Controller .............................................................5-8

Compaq NC3131 Fast Ethernet Controller/ 64 PCI Dual Port 10/100 .....................5-9

Index

This maintenance and service guide can be used for reference when servicing Compaq ProLiant 8500 servers.

IMPORTANT: The installation of options and servicing of this product shall be performed by individuals who are knowledgeable of the procedures, precautions, and hazards associated with equipment containing hazardous energy circuits.

Text Conventions

This document uses the following conventions to distinguish elements of text:

About This Guide

WARNING: To reduce the risk of personal injury from electric shock and hazardous energy

levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.

Keys

USER INPUT

FILENAMES

Menu Options, Command Names, Dialog Box Names

COMMANDS, DIRECTORY NAMES, and DRIVE NAMES

Type When you are instructed to type information, type

Enter When you are instructed to enter information, type

Keys appear in boldface. A plus sign (+) between two keys indicates that they should be pressed simultaneously.

User input appears in a different typeface and in uppercase.

File names appear in uppercase italics.

These elements appear in initial capital letters.

These elements appear in uppercase.

the information without pressing the Enter key.

the information and then press the Enter key.

viii Compaq ProLiant 8500 Server Maintenance and Service Guide

Symbols in Text

These symbols may be found in the text of this guide. They have the following meanings.

WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.

Symbols on Equipment

These symbols may be located on equipment in areas where hazardous conditions may exist.

This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard. The potential for injury exists if warnings are not observed. Consult your documentation for specific details.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user- or field-serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.

This symbol on an RJ-45 receptacle indicates a Network Interface Connection. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not

plug telephone or telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

These symbols on power supplies or systems indicate the equipment is supplied by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.

This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

42 - 62 kg

93 - 137 lb

WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

Rack Stability

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

■ The leveling jacks are extended to the floor.

■ The full weight of the rack rests on the leveling jacks.

■ The stabilizing feet are attached to the rack if it is a single rack installation.

■ The racks are coupled together in multiple rack installations.

■ Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

Compaq Technician Notes

About This Guide ix

WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indications of component replacement or printed wiring board modifications may void any warranty.

WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, do not exceed the level of repair specified in these procedures. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs could create conditions that are hazardous.

WARNING: To reduce the risk of electric shock or damage to the equipment:

■ If the system has multiple power supplies, disconnect power from the system by unplugging all power cords from the power supplies.

■ Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

CAUTION: To properly ventilate your system, you must provide at least 30.5 cm (12 inches) of clearance at the front and back of the computer.

CAUTION: The computer is designed to be electrically grounded. To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.

x Compaq ProLiant 8500 Server Maintenance and Service Guide

Getting Help

If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations:

■ User documentation

■ Compaq Service Quick Reference Guide

■ Service training guides

■ Compaq service advisories and bulletins

■ Compaq QuickFind

■ Compaq Insight Manager

■ Compaq Download Facility: Call 1-281-518-1418

Integrated Management Display

Some Compaq server models include a Compaq Integrated Management Display (IMD), an integrated, 16 x 4 character display mounted on the front of the server. This display provides easy-to-use menu-driven access to server information, including model number, LCD firmware revision, and POST operations.

Compaq Technical Support

In North America, call the Compaq Technical Phone Support Center at 1-800-OK-COMPAQ. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

Outside North America, call the nearest Compaq Technical Support Phone Center. Telephone numbers for worldwide Technical Support Centers are listed on the Compaq website. Access the Compaq website by logging on to the Internet:

http://www.compaq.com

Be sure to have the following information available before you call Compaq:

■ Technical support registration number (if applicable)

■ Product serial number

■ Product model name and number

■ Applicable error messages

■ Add-on boards or hardware

About This Guide xi

■ Third-party hardware or software

■ Operating system type and revision level

Compaq Website

The Compaq website has information on this product as well as the latest drivers and Flash ROM images. You can access the Compaq website by logging on to the Internet:

http://www.compaq.com

Compaq Authorized Reseller

For the name of your nearest Compaq authorized reseller:

■ In the United States, call 1-800-345-1518.

■ In Canada, call 1-800-263-5868.

Elsewhere, see the Compaq website for locations and telephone numbers.

Chapter 1

Illustrated Parts Catalog

This chapter provides the illustrated parts breakdown and a spare parts list for the Compaq ProLiant™ 8500 Server with Intel Pentium III Xeon processor. See the table following each illustration for the names of referenced spare parts.

1-2 Compaq ProLiant 8500 Server Maintenance and Service Guide

Mechanical Parts Exploded View

Figure 1-1. Mechanical parts exploded view

Illustrated Parts Catalog 1-3

Table 1-1

Mechanical Spare Parts List

Item Description Spares Part Number

Chassis

1 Chassis 122231-001 2 Top access panel 122214-001 3 Processor module (with processor board) 122216-001 4 Media module

a) Drive tray drawer* b) Drive tray bezel assembly* c) Drive cage assembly* d) Integrated Management Display (IMD)* e) CD-ROM/1.44-MB diskette drive* f) Media module bezel* g) Bezel screws (qty 4)*

5 I/O module with I/O board 122229-001

System Components

6 Hot-pluggable power supply 500/1150 W 122235-001

Boards

7 System midplane assembly 122234-001

*Not shown

146446-001

1-4 Compaq ProLiant 8500 Server Maintenance and Service Guide

Processor and Memory Module Exploded View

10a

16a

10b

15a

Figure 1-2. Processor and memory module exploded view

15c

15d

15b

Illustrated Parts Catalog 1-5

Table 1-2

Processor and Memory Module Spare Parts List

Item Description Spares Part Number

Boards

8 Processor module with processor board

a) Processor drawer b) Processor/Memory host board c) Processor guide, front d) Processor guide, rear e) Processor Power Module guide* f) Memory guide (qty 2)* g) Memory board insertion guide* h) Air baffle assembly* i) Neoprene bumpers (qty 2)* j) Black keeper*

9 Processor, 550 MHz with 2-MB cache with heatpipe 153098-001

10 Processor Power Module

a) Redundant (Termination)

b) Redundant 11 Processor terminator board 122224-001 12 Memory board 122215-001

122216-001

312257-001

continued

1-6 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 1-2 Processor and Memory Module Spare Parts List

Item Description Spares Part Number

13 Memory module, 256 MB, 60 ns 146489-001 14 Cache Accelerator (qty 2) 143887-001

continued

15 Miscellaneous plastics kit

a) Memory guide right and left (qty 2)

b) Terminator PPM guide

c) Drawer ejector right front

d) Drawer ejector left front

e) Fan cage plenum*

f) Plenum, 9 slot, top*

g) Plenum, 2 slot*

h) I/O plenum, 9 slot*

i) Port PCI retainers (qty 11)*

j) I/O slot double guide*

k) I/O slot triple guide*

l) Black keeper*

m) CPU drawer ejector, right*

n) CPU drawer ejector, left* 16 Miscellaneous hardware kit

a) Processor drawer air baffle cover

b) I/O center support bracket*

123185-001

123187-001

*Not shown

Media Module Exploded View

Illustrated Parts Catalog 1-7

Figure 1-3. Media module exploded view

17b

1-8 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 1-3

Media Module Spare Parts List

Item Description Spares Part Number

Chassis

17 Front bezel kit

a) Processor bezel*

b) Media bezel

c) IMD blank panel*

Assemblies

18 Media module 146446-001 19 IMD with cable 122223-001 20 Power switch assembly with LED 122233-001

Mass Storage

21 Wide Ultra2 hard drive with tray, 9 GB 1 inch 386536-001 22 LVDS 1-inch hard drive blank 122759-001

*Not shown

122236-001

I/O Module Exploded View

Illustrated Parts Catalog 1-9

26a

26d

29i

29g

26c

29k

23d

29e

26b

29l

28b

29f

23b

23a

Figure 1-4. I/O module exploded view

1-10 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 1-4

I/O Module Spare Parts List

Item Description Spare Part Number

Chassis

23 I/O Module (with I/O board)

a) I/O board

b) Array enabler board (replacement part is Item 40, Table 1-5)

c) I/O drawer sheet metal and plastics*

d) Fan cage

e) Fiber optic fan cage CA assembly*

f) Hot-pluggable fan interface*

g) PCI POC divider*

h) Fiber optic fan plenum CA assembly*

i) Hot-pluggable basket, 9 slot*

j) PCI Hot Plug switch cable, 9 slot*

k) PCI Hot Plug switch cable, 2 slot*

Assemblies

24 Hot-pluggable basket, 9 slot 122230-001 25 Hot-pluggable I/O fan 122225-001

Boards

26 PCI Hot Plug interface board with cables*

a) Lever PCB with insulation and latches, 2 slot

b) Lever PCB with insulation and latches, 9 slot

c) PCI Hot Plug switch cable, 9 slot

d) PCI Hot Plug switch cable, 2 slot

122229-001

122228-001

27 Compaq Netelligent™ 3131 Network Interface Controller (NIC) 152270-001

Miscellaneous

28 Miscellaneous hardware kit*

a) Processor drawer air baffle cover*

b) I/O center support bracket

123187-001

continued

Illustrated Parts Catalog 1-11

Table 1-4 I/O Module Spare Parts List

Item Description Spare Part Number

continued

29 Miscellaneous plastics kit*

a) Memory guide right and left (qty 2)*

b) Terminator PPM guide*

c) Drawer ejector right front (qty 2)*

d) Drawer ejector left front (qty 2)*

e) Fan cage plenum

f) Plenum, 9 slot, top

g) Plenum, 2 slot

h) I/O plenum, 9 slot*

i) Port PCI retainers (qty 11)

j) Memory board connector guide front*

k) I/O slot double guide

l) I/O slot triple guide

m) Black keeper*

n) CPU drawer ejector, right*

o) CPU drawer ejector, left*

*Not shown

123185-001

Table 1-5

Miscellaneous and Options Spare Parts List

Item Description Spare Part Number

30 Miscellaneous screw kit*

a) Drawer ejector screws (qty 6)*

b) Diskette drive shoulder screws (qty 3)*

c) Diskette drive fastening screw* 31 Miscellaneous cable kit*

a) PCI Hot Plug switch cable, 9 slot*

b) PCI Hot Plug switch cable, 2 slot*

c) Diskette drive power cable*

d) CD-ROM drive cable*

e) Diskette drive data cable* 32 Cable management arm, 28-inch rails, slides* 123188-001 33 SCSI adapter (50/68)* 189638-001

123186-001

123184-001

continued

1-12 Compaq ProLiant 8500 Server Maintenance and Service Guide

Table 1-5 Miscellaneous and Options Spare Parts List

Item Description Spare Part Number

34 Country kit* 152406-001 35 Return kit* 123189-001 36 Carton and buns, international* 123189-002 37 Maintenance and service guide* 124847-003 38 Illustrated parts map* 125792-003 39 Internal battery* 179322-001 40 Integrated Array Enabler Board* 122232-001

Options

41 Ethernet loopback RJ-45* 317465-001 42 Wide Ultra2 hard drive with tray, 9 GB, 1 inch, 7200 rpm* 104665-001 43 Wide Ultra2 hard drive with tray, 18 GB, 1 inch,7200 rpm* 104663-001 44 Wide Ultra3 hard drive with tray, 9.1 GB, 1 inch, 10000 rpm* 152188-001 45 Wide Ultra3 hard drive with tray, 18.2 GB, 1 inch, 10000 rpm* 152190-001

continued

46 Processor, 550 MHz with 512-KB cache and heatpipe* 153096-001 47 Processor, 550 MHz with 1-MB cache and heatpipe* 153097-001 48 Processor, 550 MHz with 2-MB cache and heatpipe* 153098-001 49 Processor, 700 MHz with 1-MB cache and heatpipe* 178943-001 50 Processor, 700 MHz with 2-MB cache and heatpipe* 178944-001 51 Memory module, 128 MB, 64 Mb, CL2 (qty 1)* 146488-001 52 Memory module, 256 MB, 128 Mb, CL2 (shown in Figure 1-2, Item 13) 146489-001 53 Memory module, 512 MB, 128 Mb, CL2 (qty 1)* 170515-001 54 Memory module, 256 MB, 64 Mb, CL2 (qty 1)* 170514-001 55 Memory module, 512 MB, 256 Mb, CL2 (qty 1)* 170515-001 56 Memory module, 512 MB, 128 Mb, CL3 (qty 1)* 170516-001 57 Memory module, 512 MB, 256 Mb, CL3 (qty 1)* 170517-001 58 Memory module 1 GB, 256 Mb, CL2 (qty 1)* 170518-001 59 Memory module 1 GB, 256 Mb, CL3 (qty 1)* 170519-001

*Not shown

Chapter 2

Removal and Replacement Procedures

This chapter provides subassembly/module-level removal and replacement procedures for Compaq ProLiant 8500 servers. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly.

To service Compaq ProLiant 8500 servers, you might need the following:



Flat-blade screwdriver (four millimeter)



Torx T-15 screwdriver



Phillips screwdriver



From the Compaq SmartStart™ and Support Software CD:

 System Configuration Utility software

 Drive Array Advanced Diagnostics software (DAAD)

 Array Diagnostics Utility software (ADU)

 Diagnostics software

2-2 Compaq ProLiant 8500 Server Maintenance and Service Guide

Electrostatic Discharge Information

A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions:



Transport products in static-safe containers such as conductive tubes, bags, or boxes.



Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.



Cover workstations with approved static-dissipating material. Provide a wrist strap

connected to the work surface and properly grounded tools and equipment.



Keep the work area free of nonconductive materials, such as ordinary plastic assembly

aids and foam packing.



Make sure you are always properly grounded when touching a static-sensitive component

or assembly.



Avoid touching pins, leads, or circuitry.



Always place drives PCB assembly-side down.



Use conductive field service tools.

System Interconnect Status Indicators

Compaq ProLiant 8500 servers ship with system interconnect status indicators. System interconnect status indicators consist of 17 LEDs that provide a closed-loop checking mechanism for verifying proper component mating and interconnections between critical server components. The indicators provide a visual aid to assist in isolating which components to check if the server will not power up. These LEDs are located in the I/O module and can be viewed through the top access panel. See Chapter 4, “Connectors, Switches, and LED Indicators,” for more information.

Preparation Procedures

System power in Compaq ProLiant 8500 servers does not completely shut off with the front panel Power On/Standby switch. The switch toggles between On and Standby, rather than On and Off. The Standby position removes power from most electronics and the drives, but portions of the power supply, the Integrated Management Display (IMD), the system interlock circuitry, and some internal circuitry remain active. You must disconnect all power cords from the server to completely remove all power from the system.

WARNING: To reduce the risk of electric shock or damage to the equipment, disconnect power from the server by unplugging all power cords from either the electrical outlet or the server.

IMPORTANT: To completely remove all power from the system, you must disconnect the power cord from the server. In systems with multiple power supplies, you must disconnect all the power cords to completely remove power from the system.

IMPORTANT: It is necessary to be knowledgeable of electrostatic discharge information before conducting the preparation procedures. For electrostatic discharge information, see “Electrostatic Discharge Information” earlier in this chapter.

Removal and Replacement Procedures 2-3

Hot-Pluggable Parts

Before beginning the removal of any serviceable parts, determine whether the part is hot-pluggable or non-hot-pluggable. If it is hot-pluggable, do not perform a power shutdown of the server. The access panels can be removed while the server is powered up without causing a system shutdown. When the server is in Standby mode, portions of the power supply, auxiliary power (+5V), and some internal circuitry will remain active.

Non-Hot-Pluggable Parts

If any serviceable parts are non-hot-pluggable, then the server must be shut down. Non-hot-pluggable parts include the processor, Processor Power Module, system board, memory board, and DIMMs. Refer to “Turning Off the Server” later in this chapter for complete instructions.

IMPORTANT: It is not necessary to turn off the server to replace hot-pluggable devices, such as PCI Hot Plug power supplies or hot-pluggable fans.

2-4 Compaq ProLiant 8500 Server Maintenance and Service Guide

Before beginning any of the removal and replacement procedures for non-hot-pluggable devices:

1. Press the Power On/Standby switch to Standby. This places the server in Standby mode,

thereby disabling the main power supply output and providing auxiliary power (+5V) to the server. Standby does not disable main input power.

2. Verify that the system LED on the front panel, near the Power On/Standby switch, is off

and that the fan noise stops.

3. Disconnect all power cords from the server to disable all power to the server.

4. For some removal and replacement procedures, you must remove the server from the rack

and place it on a sturdy table or workbench. Refer to the Compaq ProLiant 8500 Setup and Installation Guide for instructions.

Weight Warning

WARNING The Compaq ProLiant 8500 weighs 62 kilograms (137 pounds) when fully

assembled. To reduce the risk of personal injury or damage to the equipment:

Rack Warnings

42-62 kg

93-137 lb

■ Observe local health and safety requirements and guidelines for manual material handling.

■ Obtain adequate assistance to lift and stabilize the product during installation or removal.

■ Remove all pluggable modules and power supplies to reduce the overall weight of the product.

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

■ The leveling jacks are extended to the floor.

■ The full weight of the rack rests on the leveling jacks.

■ The stabilizers are attached to the rack if it is a single-rack installation.

■ The racks are coupled together in multiple-rack installations.

■ Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

Server Warnings and Precautions

WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.

WARNING: To reduce the risk of personal injury from hazardous energy or damage to the equipment when working on energized servers:

■ Remove all watches, rings, and any other loose-fitting jewelry.

■ Do not use conductive tools inside the server that could bridge live parts.

WARNING: To reduce the risk of electric shock or damage to the equipment:

■ Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

■ Plug the power cord into a grounded electrical outlet that is easily accessible at all times.

■ Install the power supply before connecting the power cord to the power supply.

■ Unplug the power cord before removing the power supply from the server.

■ If the system has multiple power supplies, disconnect power from the system by

unplugging all power cords from the power supplies.

Removal and Replacement Procedures 2-5

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.

CAUTION: Because the Compaq ProLiant 8500 server does not have safety interlocks, it is possible for a unit to be operated without the cover and air baffles properly installed. This could cause thermal damage in the system and may void your warranty. The rack-mountable Compaq ProLiant 8500 server should always be operated with the system unit cover on. Proper cooling will not be achieved if the system unit cover is removed for extended periods of time.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

2-6 Compaq ProLiant 8500 Server Maintenance and Service Guide

Compaq ProLiant 8500 Server

In Compaq ProLiant 8500 servers, options, and accessories are easily accessed through a sliding top access panel and three removable modules: the processor and memory module, the media module, and the I/O module. See Figure 2-1, Figure 2-2, Table 2-1, and Table 2-2 for identification of these modules and other components.

Figure 2-1. Compaq ProLiant 8500 server – front view

Table 2-1

Front Components

Item Description











Processor and memory module Media module 24X Max IDE CD-ROM drive

1.44-MB diskette drive Integrated Management Display (IMD

Removal and Replacement Procedures 2-7

Figure 2-2. Compaq ProLiant 8500 server – rear view

Server Modules

The Compaq ProLiant 8500 server chassis facilitates the replacement or installation of hardware using three removable modules and a sliding top access panel. Table 2-3 describes the contents of the modules and how to access the components.

Table 2-2

Rear Components

Item Description







I/O module with system fans Integrated server lift handles Hot-pluggable power supplies

Module and Bay Components

Table 2-3

Module Contents To Access

PCI Hot Plug expansion slots Slide top access panel toward the front of the

server

I/O module and system fans

Processor and Memory Module

Configuration switches Slide top access panel toward the front of the

server.

Fans 1 and 2 Slide top access panel toward the front of the

server.

Processor (CPU) sockets Remove processor and memory module.

Processor Power Modules Remove processor and memory module.

continued

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