HP Pavilion dv4000 Notebook PC
Compaq Presario V4000 Notebook PC
Document Part Number: 377367-002
August 2005
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel, Pentium, and Celeron are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries. Bluetooth is a trademark owned by its proprietor and used
by Hewlett-Packard Company under license. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion dv4000 Notebook PC
Compaq Presario V4000 Notebook PC
Second Edition August 2005
First Edition March 2005
Document Part Number: 377367-002
The HP Pavilion dv4000 Notebook PC 1 and Compaq
Presario V4000 Notebook PC 2 offer advanced modularity,
Intel® Pentium® M and Celeron® M processors, and extensive
multimedia support.
HP Pavilion dv4000 Notebook PC and Compaq Presario V4000
Notebook PC
Maintenance and Service Guide1–1
Product Description
1.1Features
■Intel Pentium M 2.00-, 1.73-, 1.60-, or 1.50-GHz processors,
or Intel Celeron M 1.50-, 1.40-, or 1.30-GHz processors,
varying by notebook model
■15.4-inch, WXGA, TFT (1280 × 800) with BrightView
display, or 15.4-inch, WXGA, TFT (1280 × 800) display,
varying by notebook model
■100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by
notebook model
■256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
■Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by notebook model
■Full-size Windows keyboard with embedded numeric keypad
■TouchPad pointing device, including dedicated horizontal
(Compaq Presario V4000 models) and vertical scroll regions
■Integrated 10Base-T/100Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
■Integrated high-speed 56K modem with RJ-11 jack
■Integrated wireless support for Mini PCI IEEE 802.11b/g
WLAN device (select models only)
■Support for one Type I or Type II PC Card slot, with support
for both 32-bit (CardBus) and 16-bit PC Cards
■Support for ExpressCard slot
■External 65-watt AC adapter with 3-wire power cord
■12- or 6-cell Li-Ion battery pack, varying by notebook model
■Stereo speakers
■Volume up, volume mute, and volume down buttons
■QuickPlay buttons (select models only)
■Support for the following optical drives:
❏ DVD±RW and CD-RW Combo Drive
❏ DVD/CD-RW Combo Drive
1–2Maintenance and Service Guide
✎
Product Description
Numerous references are made throughout this Maintenance and
Service Guide to “full-featured” and “defeatured” models.
A model is considered to be full-featured if it has 4 Universal
Serial Bus ports and the following components:
A notebook model is considered to be defeatured if it has only
2 Universal Serial Bus ports and none of the components listed
above.
■Connectors:
❏ Audio-in (microphone)
❏ Audio-out (headphone)
❏ Digital Media Slot (full-featured models only)
❏ Expansion port (full-featured models only)
❏ ExpressCard slot (full-featured models only)
❏ External monitor
❏ IEEE 1394 (full-featured models only)
❏ Infrared (full-featured models only)
❏ PC Card
❏ Power
❏ Primary battery
❏ RJ-11 (modem)
❏ RJ-45 (network)
❏ S-Video-out
❏ Serial port (full-featured models only)
❏ Smart card
❏ Universal Serial Bus (USB) v. 2.0 (4 ports on full-featured
models, 2 ports on defeatured models)
Maintenance and Service Guide1–3
Product Description
1.2Resetting the Notebook
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Enter an incorrect password and press
2. Repeat step 1 2 times.
After the third entry of the incorrect password, the notebook
responds with a “System Disabled” message and provides an
override password.
3. Access MS/DOS by clicking Start > All Programs >
Accessories > Command Prompt.
4. Enter “unlock6 xxxxx 0,” where “xxxxx” is the password
generated by the notebook in step 2.
The notebook responds with another system-generated
password. This password can be used to reset the notebook
and clear all CMOS settings.
1.3Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The
notebook supports the following power management features:
enter.
■Standby
■Hibernation
■Setting customization by the user
■Hotkeys for setting the level of performance
■Battery calibration
■Lid switch standby/resume
■Power/standby button
■Advanced Configuration and Power Management (ACPM)
compliance
1–4Maintenance and Service Guide
1.4External Components
The external components on the front of the notebook are shown
below and described in Table 1-1. Depending on your notebook
model, component locations may vary.
Front Components
Product Description
Table 1 -1
Front Components
ItemComponentFunction
1Power/standby light■ On: Notebook is turned on.
■ Blinking: Notebook is in standby.
■ Off: Notebook is off or in hibernation.
2Battery light■ On: The battery pack is charging.
■ Blinking: The battery pack has reached a
low-battery condition.
■ Off: The battery pack is fully charged or
not inserted.
3Integrated Drive
Electronics (IDE) drive
light
4Consumer infrared
(IR) lens (select
models only)
On or blinking: The internal hard drive or an
optical drive is being accessed.
Links the notebook to an optional remote
control.
5SpeakersProduce stereo sound.
6Display release buttonOpens the notebook.
Maintenance and Service Guide1–5
Product Description
The external components on the right side of the HP Pavilion
dv4000 are shown below and described in Table 1-2. Depending
on your notebook model, component locations may vary.
Right-Side Components, HP Pavilion dv4000
1–6Maintenance and Service Guide
Product Description
Table 1 -2
Right-Side Components, HP Pavilion dv4000
ItemComponentFunction
1Optical driveSupports an optical disc, such as a CD
or DVD.
2Audio-out
(headphone) jack
(full-featured
models only)
3Audio-in (microphone)
jack (full-featured
models only)
4USB ports
(full-featured
models only)
Number of USB ports vary by model.
✎
5Monitor port
(full-featured
models only)
6S-Video-out jack
(full-featured
models only)
7Security cable slotAttaches an optional security cable to the
Connects an optional headphone or
powered stereo speakers. Also connects
the audio function of an audio/video device,
such as a television or VCR.
Connects an optional stereo microphone.
Connect optional USB devices.
Connects an optional VGA monitor or
projector.
Connects the video function of an optional
S-Video device, such as a television, VCR,
or video capture card.
notebook.
The purpose of security solutions is to act as a deterrent. These
✎
solutions do not prevent the product from being mishandled or
stolen.
Maintenance and Service Guide1–7
Product Description
The external components on the right side of the
Compaq Presario V4000 are shown below and described
in Table 1-3. Depending on your notebook model, component
locations may vary.
Right-Side Components, Compaq Presario V4000
1–8Maintenance and Service Guide
Product Description
Table 1 -3
Right-Side Components, Compaq Presario V4000
ItemComponentFunction
1Optical driveSupports an optical disc, such as a CD
or DVD.
2Audio-out (headphone)
jack (full-featured
models only)
3Audio-in (microphone)
jack (full-featured
models only)
4USB ports
(full-featured
models only)
Number of USB ports vary by model.
✎
5Monitor port
(full-featured
models only)
6S-Video-out jack
(full-featured
models only)
7Security cable slotAttaches an optional security cable to the
Connects an optional headphone or
powered stereo speakers. Also connects
the audio function of an audio/video device,
such as a television or VCR.
Connects an optional stereo microphone.
Connect optional USB devices.
Connects an optional VGA monitor or
projector.
Connects the video function of an optional
S-Video device, such as a television, VCR,
or video capture card.
notebook.
The purpose of security solutions is to act as a deterrent. These
✎
solutions do not prevent the product from being mishandled or
stolen.
Maintenance and Service Guide1–9
Product Description
The external components on the left side of the HP Pavilion
dv4000 are shown below and described in Table 1-4. Depending
on your notebook model, component locations may vary.
Left-Side Components, HP Pavilion dv4000
Table 1 -4
Left-Side Components, HP Pavilion dv4000
ItemComponentFunction
1Power connectorConnects the AC adapter cable.
2RJ-11 (modem) jackConnects a modem cable (not included).
3RJ-45 (network) jackConnects a network cable (not included).
4Expansion port 2
(full-featured
models only)
The notebook has only one expansion port. The term
✎
5USB portsConnect optional USB devices.
describes the type of expansion port.
port 2
Connects the notebook to an optional
docking device.
expansion
1–10Maintenance and Service Guide
Table 1 -4
Product Description
Left-Side Components, HP Pavilion dv4000
ItemComponentFunction
61394 port (4-pin;
full-featured
models only)
7Digital Media Slot
(full-featured
models only)
8Digital Media Slot
light (full-featured
models only)
9ExpressCard slot
(full-featured
models only)
10PC Card slotSupports an optional Type I or Type II 32-bit
Connects an optional 1394a device such as
a scanner, a digital camera, or a digital
camcorder.
Supports the following optional digital
cards: SD (Secure Digital) Memory Card,
SD I/O Card, Memory Stick, Memory Stick
Pro, MultiMediaCard, xD-Picture Card, and
SmartMedia.
On: An optional digital card is being
accessed.
Supports an optional ExpressCard.
(CardBus) or 16-bit PC Card.
(Continued)
11PC Card eject buttonEjects PC Cards from the PC Card slot.
12Monitor port
(full-featured
models only)
13S-Video-out jack
(full-featured
models only)
14Audio-in (microphone)
jack (full-featured
models only)
15Audio-out (headphone)
jack (defeatured
models only)
Maintenance and Service Guide1–11
Connects an optional VGA monitor or
projector.
Connects the video function of an optional
S-Video device, such as a television, VCR,
or video capture card.
Connects an optional stereo microphone.
Connects an optional headphone or
powered stereo speakers. Also connects
the audio function of an audio/video device,
such as a television or VCR.
Product Description
The external components on the left side of the Compaq Presario
V4000 are shown below and described in Table 1-5. Depending
on your notebook model, component locations may vary.
Left-Side Components, Compaq Presario V4000
Table 1 -5
Left-Side Components, Compaq Presario V4000
ItemComponentFunction
1Power connectorConnects the AC adapter cable.
2RJ-11 (modem) jackConnects a modem cable (not included).
3RJ-45 (network) jackConnects a network cable (not included).
4Expansion port 2
(full-featured
models only)
The notebook has only one expansion port. The term
✎
5USB portsConnect optional USB devices.
describes the type of expansion port.
port 2
Connects the notebook to an optional
docking device.
expansion
Number of USB ports vary by model.
✎
1–12Maintenance and Service Guide
Table 1 -5
Product Description
Left-Side Components, Compaq Presario V4000
ItemComponentFunction
61394 port (4-pin;
full-featured
models only)
7Memory Reader
(full-featured
models only)
8Memory Reader
light (full-featured
models only)
9ExpressCard slot
(full-featured
models only)
10PC Card slotSupports an optional Type I or Type II 32-bit
Connects an optional 1394a device such as
a scanner, a digital camera, or a digital
camcorder.
Supports the following optional digital
cards: SD (Secure Digital) Memory Card,
SD I/O Card, Memory Stick, Memory Stick
Pro, MultiMediaCard, xD-Picture Card, and
SmartMedia.
On: An optional digital card is being
accessed.
Supports an optional ExpressCard.
(CardBus) or 16-bit PC Card.
(Continued)
11PC Card eject buttonEjects PC Cards from the PC Card slot.
12Monitor port
(full-featured
models only)
13S-Video-out jack
(defeatured
models only)
14Audio-in (microphone)
jack (defeatured
models only)
15Audio-out (headphone)
jack (defeatured
models only)
Maintenance and Service Guide1–13
Connects an optional VGA monitor or
projector.
Connects the video function of an optional
S-Video device, such as a television, VCR,
or video capture card.
Connects an optional stereo microphone.
Connects an optional headphone or
powered stereo speakers. Also connects
the audio function of an audio/video device,
such as a television or VCR.
Product Description
The standard keyboard components of the notebook are shown
below and described in Table 1-6.
Standard Keyboard Components
1–14Maintenance and Service Guide
Table 1-6
Standard Keyboard Components
ItemComponentFunction
Product Description
1fn
2caps lock keyEnables caps lock and turns on the caps
3f1 to f12 keys (12)Perform system and application tasks.
4num lock keyEnables numeric lock, turns on the
5Embedded numeric
6Arrow keysMove the cursor around the screen.
7Windows
8Windows logo keyDisplays the Microsoft Windows
keyCombines with other keys to perform
system tasks as hotkeys. For example,
pressing fn+f7 decreases screen
brightness.
lock light.
When combined with fn, function keys
perform additional tasks as hotkeys.
embedded numeric keypad, and turns
on the num lock light.
Can be used like the keys on an external
keypad keys (15)
applications key
numeric keypad.
Displays a shortcut menu for items
beneath the pointer.
Start menu.
Maintenance and Service Guide1–15
Product Description
The top components on HP Pavilion dv4000 models are shown
below and described in Table 1-7.
Top Components, HP Pavilion dv4000 Models
Table 1-7
Top Components, HP Pavilion dv4000
ItemComponentFunction
1Power/standby light■ On: Notebook is turned on.
■ Blinking: Notebook is in standby.
■ Off: Notebook is off or in hibernation.
2Power/standby buttonWhen the notebook is
■ Off, press to start the notebook.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume from
standby.
■ In hibernation, briefly press to restore
from hibernation.
If the system has stopped responding and Windows
✎
shutdown procedures cannot be used, press and hold for at
least 4 seconds to turn off the notebook.
1–16Maintenance and Service Guide
Table 1-7
Product Description
Top Components, HP Pavilion dv4000
ItemComponentFunction
3Quick Launch buttons
(select models only)
4Volume mute buttonMutes or restores volume.
5Wireless light
(select models only)
To establish a wireless connection, a wireless network must
✎
already be set up.
6Wireless button
(select models only)
To establish a wireless connection, a wireless network must
✎
already be set up.
7Volume down buttonDecreases system volume.
8Volume up buttonIncreases system volume.
9Display switchInitiates standby when the notebook is
Launch default multimedia, digital imaging,
or music applications (vary by model).
On: One or more internal wireless devices
have been turned on.
Turns the wireless functionality on or off,
but does not create a wireless connection.
closed.
(Continued)
Maintenance and Service Guide1–17
Product Description
The top components on Compaq Presario V4000 models are
shown below and described in Table 1-8.
Top Components, Compaq Presario V4000 Models
1–18Maintenance and Service Guide
Table 1-8
Top Components, Compaq Presario V4000 Models
ItemComponentFunction
Product Description
1Wireless button
(select models only)
To establish a wireless connection, a wireless network must
✎
already be set up.
2Power/standby buttonWhen the notebook is
If the system has stopped responding and Windows
✎
shutdown procedures cannot be used, press and hold for at
least 4 seconds to turn off the notebook.
3Volume down buttonDecreases system volume.
4Volume mute button
Volume mute light
Turns the wireless functionality on or off,
but does not create a wireless connection.
■ Off, press to start the notebook.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume from
standby.
■ In hibernation, briefly press to restore
from hibernation.
Mutes or restores volume.
On: Volume is muted.
5Volume up buttonIncreases system volume.
6Display switchInitiates standby when the notebook is
closed.
Maintenance and Service Guide1–19
Product Description
The HP Pavilion dv4000 notebook TouchPad components are
shown below and described in Table 1-9.
TouchPad Components, HP Pavilion dv4000
Table 1-9
TouchPad Components, HP Pavilion dv4000
ItemComponentFunction
1TouchPadMoves the pointer.
2Left and right TouchPad
buttons
3Display release buttonOpens the notebook.
4TouchPad vertical
scroll zone
Function like the left and right buttons on
an external mouse.
Scrolls up or down.
1–20Maintenance and Service Guide
Product Description
The Compaq Presario V4000 notebook TouchPad components
are shown below and described in Table 1-10.
TouchPad Components, Compaq Presario V4000
Table 1-10
TouchPad Components, Compaq Presario V4000
ItemComponentFunction
1TouchPadMoves the pointer.
2TouchPad horizontal
scroll zone
3Left and right TouchPad
buttons
4TouchPad vertical
scroll zone
Scrolls left or right.
Function like the left and right buttons on
an external mouse.
Scrolls up or down.
Maintenance and Service Guide1–21
Product Description
The external components on the bottom of the notebook are
shown below and described in Table 1-11.
Bottom Components
Table 1-11
Bottom Components
ItemComponentFunction
1Battery bayHolds a battery pack.
2Vents (4)Provide airflow to cool internal
components.
To prevent overheating, do not obstruct vents. Do not allow a
Ä
hard surface, such as a printer, or a soft surface, such as
pillows or thick rugs or clothing, to block airflow.
3Hard drive bayHolds the internal hard drive.
1–22Maintenance and Service Guide
Table 1-11
Product Description
Bottom Components
ItemComponentFunction
4Optical driveSupports an optical disc, such as a CD
or DVD.
5Labels areaContains the serial number and other
information labels.
6Battery pack release latchReleases a battery pack from the
battery bay.
7Memory module coverContains 2 memory module slots that
support replaceable memory modules.
The number of preinstalled memory
modules varies by notebook model.
Mini PCI compartment
cover
To prevent an unresponsive system and the display of a
Ä
warning message, install only a Mini PCI device authorized for
use in your notebook by the governmental agency that
regulates wireless devices in your country. If you install an
unauthorized device and then receive a warning message,
remove the device to restore notebook functionality. Then
contact Customer Care.
Holds an optional wireless LAN device
(select models only).
(Continued)
8Thermal coverProvides access to the heat sink and
Maintenance and Service Guide1–23
processor.
Product Description
1.5Design Overview
This section presents a design overview of key parts and features
of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■Audio
■Display
■Hard drive
■Intel Pentium M and Celeron M processors
■Keyboard
■Memory module
Ä
■Mini PCI communications devices
■PC Card
■Tou ch Pad
CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm
(3-inch) clearance on the left and right sides of the notebook.
The notebook uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the notebook.
1–24Maintenance and Service Guide
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