HP Pavilion dv4000, Compaq Presario V4000, Compaq Presario V400 Maintenance And Service Manual

Maintenance and Service Guide

HP Pavilion dv4000 Notebook PC Compaq Presario V4000 Notebook PC

Document Part Number: 377367-002

August 2005

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Pentium, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion dv4000 Notebook PC Compaq Presario V4000 Notebook PC Second Edition August 2005 First Edition March 2005 Document Part Number: 377367-002

Contents

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Notebook . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24

2 Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Accessing Computer Setup . . . . . . . . . . . . . . . . . . . . 2–2

Computer Setup Defaults . . . . . . . . . . . . . . . . . . . . . 2–2

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Tools Menu. . . . . . . . . . . . . . . . . 2–5

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7

Maintenance and Service Guide iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Display Assembly Subcomponents. . . . . . . . . . . . . 3–12

HP Pavilion dv4000 Models . . . . . . . . . . . . . . . . . . 3–12

3.4 Display Assembly Subcomponents. . . . . . . . . . . . . 3–14

Compaq Presario V4000 Models . . . . . . . . . . . . . . 3–14

3.5 Miscellaneous Doors/Covers Kit . . . . . . . . . . . . . . 3–16

3.6 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 3–17

3.7 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–18

3.8 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–20

3.9 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–22

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

iv Maintenance and Service Guide

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–4

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.5 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.6 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

5.7 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14

5.8 Mini PCI Communications Card. . . . . . . . . . . . . . . 5–16

5.9 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.10 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19

Contents

5.11 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.12 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.13 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25

5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.15 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46

5.16 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50

5.17 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–54

5.18 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56

5.19 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–70

5.20 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–72

5.21 USB Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–74

5.22 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . 5–77

Maintenance and Service Guide v

Contents

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

D Display Component Recycling

Index

vi Maintenance and Service Guide

Product Description

The HP Pavilion dv4000 Notebook PC 1 and Compaq Presario V4000 Notebook PC 2 offer advanced modularity, Intel® Pentium® M and Celeron® M processors, and extensive multimedia support.

HP Pavilion dv4000 Notebook PC and Compaq Presario V4000 Notebook PC

Maintenance and Service Guide 1–1

Product Description

1.1 Features

■ Intel Pentium M 2.00-, 1.73-, 1.60-, or 1.50-GHz processors,

or Intel Celeron M 1.50-, 1.40-, or 1.30-GHz processors, varying by notebook model

■ 15.4-inch, WXGA, TFT (1280 × 800) with BrightView

display, or 15.4-inch, WXGA, TFT (1280 × 800) display, varying by notebook model

■ 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by

notebook model

■ 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,

expandable to 2.0 GB

■ Microsoft® Windows® XP Home Edition or Windows XP

Professional, varying by notebook model

■ Full-size Windows keyboard with embedded numeric keypad

■ TouchPad pointing device, including dedicated horizontal

(Compaq Presario V4000 models) and vertical scroll regions

■ Integrated 10Base-T/100Base-TX Ethernet local area

network (LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini PCI IEEE 802.11b/g

WLAN device (select models only)

■ Support for one Type I or Type II PC Card slot, with support

for both 32-bit (CardBus) and 16-bit PC Cards

■ Support for ExpressCard slot

■ External 65-watt AC adapter with 3-wire power cord

■ 12- or 6-cell Li-Ion battery pack, varying by notebook model

■ Stereo speakers

■ Volume up, volume mute, and volume down buttons

■ QuickPlay buttons (select models only)

■ Support for the following optical drives:

❏ DVD±RW and CD-RW Combo Drive

❏ DVD/CD-RW Combo Drive

1–2 Maintenance and Service Guide

✎

Product Description

Numerous references are made throughout this Maintenance and Service Guide to “full-featured” and “defeatured” models.

A model is considered to be full-featured if it has 4 Universal Serial Bus ports and the following components:

■ Digital Media Slot/Memory Reader

■ Expansion port

■ ExpressCard slot

■ IEEE 1394 port

■ Infrared port

■ Quick Launch buttons (HP Pavilion dv4000 models only)

A notebook model is considered to be defeatured if it has only 2 Universal Serial Bus ports and none of the components listed above.

■ Connectors:

❏ Audio-in (microphone) ❏ Audio-out (headphone) ❏ Digital Media Slot (full-featured models only) ❏ Expansion port (full-featured models only) ❏ ExpressCard slot (full-featured models only) ❏ External monitor ❏ IEEE 1394 (full-featured models only) ❏ Infrared (full-featured models only) ❏ PC Card ❏ Power ❏ Primary battery ❏ RJ-11 (modem) ❏ RJ-45 (network) ❏ S-Video-out ❏ Serial port (full-featured models only) ❏ Smart card ❏ Universal Serial Bus (USB) v. 2.0 (4 ports on full-featured

models, 2 ports on defeatured models)

Maintenance and Service Guide 1–3

Product Description

1.2 Resetting the Notebook

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Enter an incorrect password and press

2. Repeat step 1 2 times.

After the third entry of the incorrect password, the notebook responds with a “System Disabled” message and provides an override password.

3. Access MS/DOS by clicking Start > All Programs > Accessories > Command Prompt.

4. Enter “unlock6 xxxxx 0,” where “xxxxx” is the password generated by the notebook in step 2.

The notebook responds with another system-generated password. This password can be used to reset the notebook and clear all CMOS settings.

1.3 Power Management

The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:

enter.

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power/standby button

■ Advanced Configuration and Power Management (ACPM)

compliance

1–4 Maintenance and Service Guide

1.4 External Components

The external components on the front of the notebook are shown below and described in Table 1-1. Depending on your notebook model, component locations may vary.

Front Components

Product Description

Table 1 -1

Front Components

Item Component Function

1 Power/standby light ■ On: Notebook is turned on.

■ Blinking: Notebook is in standby.

■ Off: Notebook is off or in hibernation.

2Battery light ■ On: The battery pack is charging.

■ Blinking: The battery pack has reached a

low-battery condition.

■ Off: The battery pack is fully charged or not inserted.

3 Integrated Drive

Electronics (IDE) drive light

4 Consumer infrared

(IR) lens (select models only)

On or blinking: The internal hard drive or an optical drive is being accessed.

Links the notebook to an optional remote control.

5 Speakers Produce stereo sound.

6 Display release button Opens the notebook.

Maintenance and Service Guide 1–5

Product Description

The external components on the right side of the HP Pavilion dv4000 are shown below and described in Table 1-2. Depending on your notebook model, component locations may vary.

Right-Side Components, HP Pavilion dv4000

1–6 Maintenance and Service Guide

Product Description

Table 1 -2

Right-Side Components, HP Pavilion dv4000

Item Component Function

1 Optical drive Supports an optical disc, such as a CD

or DVD.

2Audio-out

(headphone) jack (full-featured models only)

3 Audio-in (microphone)

jack (full-featured models only)

4 USB ports

(full-featured models only)

Number of USB ports vary by model.

✎

5 Monitor port

(full-featured models only)

6S-Video-out jack

(full-featured models only)

7 Security cable slot Attaches an optional security cable to the

Connects an optional headphone or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR.

Connects an optional stereo microphone.

Connect optional USB devices.

Connects an optional VGA monitor or projector.

Connects the video function of an optional S-Video device, such as a television, VCR, or video capture card.

notebook.

The purpose of security solutions is to act as a deterrent. These

✎

solutions do not prevent the product from being mishandled or stolen.

Maintenance and Service Guide 1–7

Product Description

The external components on the right side of the Compaq Presario V4000 are shown below and described in Table 1-3. Depending on your notebook model, component locations may vary.

Right-Side Components, Compaq Presario V4000

1–8 Maintenance and Service Guide

Product Description

Table 1 -3

Right-Side Components, Compaq Presario V4000

Item Component Function

1 Optical drive Supports an optical disc, such as a CD

or DVD.

2 Audio-out (headphone)

jack (full-featured models only)

3 Audio-in (microphone)

jack (full-featured models only)

4 USB ports

(full-featured models only)

Number of USB ports vary by model.

✎

5 Monitor port

(full-featured models only)

6 S-Video-out jack

(full-featured models only)

7 Security cable slot Attaches an optional security cable to the

Connects an optional headphone or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR.

Connects an optional stereo microphone.

Connect optional USB devices.

Connects an optional VGA monitor or projector.

Connects the video function of an optional S-Video device, such as a television, VCR, or video capture card.

notebook.

The purpose of security solutions is to act as a deterrent. These

✎

solutions do not prevent the product from being mishandled or stolen.

Maintenance and Service Guide 1–9

Product Description

The external components on the left side of the HP Pavilion dv4000 are shown below and described in Table 1-4. Depending on your notebook model, component locations may vary.

Left-Side Components, HP Pavilion dv4000

Table 1 -4

Left-Side Components, HP Pavilion dv4000

Item Component Function

1 Power connector Connects the AC adapter cable.

2 RJ-11 (modem) jack Connects a modem cable (not included).

3 RJ-45 (network) jack Connects a network cable (not included).

4 Expansion port 2

(full-featured models only)

The notebook has only one expansion port. The term

✎

5 USB ports Connect optional USB devices.

describes the type of expansion port.

port 2

Connects the notebook to an optional docking device.

expansion

1–10 Maintenance and Service Guide

Table 1 -4

Product Description

Left-Side Components, HP Pavilion dv4000

Item Component Function

6 1394 port (4-pin;

full-featured models only)

7 Digital Media Slot

(full-featured models only)

8 Digital Media Slot

light (full-featured models only)

9 ExpressCard slot

(full-featured models only)

10 PC Card slot Supports an optional Type I or Type II 32-bit

Connects an optional 1394a device such as a scanner, a digital camera, or a digital camcorder.

Supports the following optional digital cards: SD (Secure Digital) Memory Card, SD I/O Card, Memory Stick, Memory Stick Pro, MultiMediaCard, xD-Picture Card, and SmartMedia.

On: An optional digital card is being accessed.

Supports an optional ExpressCard.

(CardBus) or 16-bit PC Card.

(Continued)

11 PC Card eject button Ejects PC Cards from the PC Card slot.

12 Monitor port

(full-featured models only)

13 S-Video-out jack

(full-featured models only)

14 Audio-in (microphone)

jack (full-featured models only)

15 Audio-out (headphone)

jack (defeatured models only)

Maintenance and Service Guide 1–11

Connects an optional VGA monitor or projector.

Connects the video function of an optional S-Video device, such as a television, VCR, or video capture card.

Connects an optional stereo microphone.

Connects an optional headphone or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR.

Product Description

The external components on the left side of the Compaq Presario V4000 are shown below and described in Table 1-5. Depending on your notebook model, component locations may vary.

Left-Side Components, Compaq Presario V4000

Table 1 -5

Left-Side Components, Compaq Presario V4000

Item Component Function

1 Power connector Connects the AC adapter cable.

2 RJ-11 (modem) jack Connects a modem cable (not included).

3 RJ-45 (network) jack Connects a network cable (not included).

4 Expansion port 2

(full-featured models only)

The notebook has only one expansion port. The term

✎

5 USB ports Connect optional USB devices.

describes the type of expansion port.

port 2

Connects the notebook to an optional docking device.

expansion

Number of USB ports vary by model.

✎

1–12 Maintenance and Service Guide

Table 1 -5

Product Description

Left-Side Components, Compaq Presario V4000

Item Component Function

6 1394 port (4-pin;

full-featured models only)

7 Memory Reader

(full-featured models only)

8 Memory Reader

light (full-featured models only)

9 ExpressCard slot

(full-featured models only)

10 PC Card slot Supports an optional Type I or Type II 32-bit

Connects an optional 1394a device such as a scanner, a digital camera, or a digital camcorder.

Supports the following optional digital cards: SD (Secure Digital) Memory Card, SD I/O Card, Memory Stick, Memory Stick Pro, MultiMediaCard, xD-Picture Card, and SmartMedia.

On: An optional digital card is being accessed.

Supports an optional ExpressCard.

(CardBus) or 16-bit PC Card.

(Continued)

11 PC Card eject button Ejects PC Cards from the PC Card slot.

12 Monitor port

(full-featured models only)

13 S-Video-out jack

(defeatured models only)

14 Audio-in (microphone)

jack (defeatured models only)

15 Audio-out (headphone)

jack (defeatured models only)

Maintenance and Service Guide 1–13

Connects an optional VGA monitor or projector.

Connects the video function of an optional S-Video device, such as a television, VCR, or video capture card.

Connects an optional stereo microphone.

Connects an optional headphone or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR.

Product Description

The standard keyboard components of the notebook are shown below and described in Table 1-6.

Standard Keyboard Components

1–14 Maintenance and Service Guide

Table 1-6

Standard Keyboard Components

Item Component Function

Product Description

1 fn

2 caps lock key Enables caps lock and turns on the caps

3 f1 to f12 keys (12) Perform system and application tasks.

4 num lock key Enables numeric lock, turns on the

5 Embedded numeric

6 Arrow keys Move the cursor around the screen.

7Windows

8 Windows logo key Displays the Microsoft Windows

key Combines with other keys to perform

system tasks as hotkeys. For example, pressing fn+f7 decreases screen brightness.

lock light.

When combined with fn, function keys perform additional tasks as hotkeys.

embedded numeric keypad, and turns on the num lock light.

Can be used like the keys on an external

keypad keys (15)

applications key

numeric keypad.

Displays a shortcut menu for items beneath the pointer.

Start menu.

Maintenance and Service Guide 1–15

Product Description

The top components on HP Pavilion dv4000 models are shown below and described in Table 1-7.

Top Components, HP Pavilion dv4000 Models

Table 1-7

Top Components, HP Pavilion dv4000

Item Component Function

1 Power/standby light ■ On: Notebook is turned on.

■ Blinking: Notebook is in standby.

■ Off: Notebook is off or in hibernation.

2 Power/standby button When the notebook is

■ Off, press to start the notebook.

■ On, briefly press to initiate hibernation.

■ In standby, briefly press to resume from

standby.

■ In hibernation, briefly press to restore from hibernation.

If the system has stopped responding and Windows

✎

shutdown procedures cannot be used, press and hold for at least 4 seconds to turn off the notebook.

1–16 Maintenance and Service Guide

Table 1-7

Product Description

Top Components, HP Pavilion dv4000

Item Component Function

3 Quick Launch buttons

(select models only)

4 Volume mute button Mutes or restores volume.

5 Wireless light

(select models only)

To establish a wireless connection, a wireless network must

✎

already be set up.

6 Wireless button

(select models only)

To establish a wireless connection, a wireless network must

✎

already be set up.

7 Volume down button Decreases system volume.

8 Volume up button Increases system volume.

9 Display switch Initiates standby when the notebook is

Launch default multimedia, digital imaging, or music applications (vary by model).

On: One or more internal wireless devices have been turned on.

Turns the wireless functionality on or off, but does not create a wireless connection.

closed.

(Continued)

Maintenance and Service Guide 1–17

Product Description

The top components on Compaq Presario V4000 models are shown below and described in Table 1-8.

Top Components, Compaq Presario V4000 Models

1–18 Maintenance and Service Guide

Table 1-8

Top Components, Compaq Presario V4000 Models

Item Component Function

Product Description

1 Wireless button

(select models only)

To establish a wireless connection, a wireless network must

✎

already be set up.

2 Power/standby button When the notebook is

If the system has stopped responding and Windows

✎

shutdown procedures cannot be used, press and hold for at least 4 seconds to turn off the notebook.

3 Volume down button Decreases system volume.

4 Volume mute button

Volume mute light

Turns the wireless functionality on or off, but does not create a wireless connection.

■ Off, press to start the notebook.

■ On, briefly press to initiate hibernation.

■ In standby, briefly press to resume from

standby.

■ In hibernation, briefly press to restore from hibernation.

Mutes or restores volume. On: Volume is muted.

5 Volume up button Increases system volume.

6 Display switch Initiates standby when the notebook is

closed.

Maintenance and Service Guide 1–19

Product Description

The HP Pavilion dv4000 notebook TouchPad components are shown below and described in Table 1-9.

TouchPad Components, HP Pavilion dv4000

Table 1-9

TouchPad Components, HP Pavilion dv4000

Item Component Function

1 TouchPad Moves the pointer.

2 Left and right TouchPad

buttons

3 Display release button Opens the notebook.

4 TouchPad vertical

scroll zone

Function like the left and right buttons on an external mouse.

Scrolls up or down.

1–20 Maintenance and Service Guide

Product Description

The Compaq Presario V4000 notebook TouchPad components are shown below and described in Table 1-10.

TouchPad Components, Compaq Presario V4000

Table 1-10

TouchPad Components, Compaq Presario V4000

Item Component Function

1 TouchPad Moves the pointer.

2 TouchPad horizontal

scroll zone

3 Left and right TouchPad

buttons

4 TouchPad vertical

scroll zone

Scrolls left or right.

Function like the left and right buttons on an external mouse.

Scrolls up or down.

Maintenance and Service Guide 1–21

Product Description

The external components on the bottom of the notebook are shown below and described in Table 1-11.

Bottom Components

Table 1-11

Bottom Components

Item Component Function

1 Battery bay Holds a battery pack.

2 Vents (4) Provide airflow to cool internal

components.

To prevent overheating, do not obstruct vents. Do not allow a

hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.

3 Hard drive bay Holds the internal hard drive.

1–22 Maintenance and Service Guide

Table 1-11

Product Description

Bottom Components

Item Component Function

4 Optical drive Supports an optical disc, such as a CD

or DVD.

5 Labels area Contains the serial number and other

information labels.

6 Battery pack release latch Releases a battery pack from the

battery bay.

7 Memory module cover Contains 2 memory module slots that

support replaceable memory modules. The number of preinstalled memory modules varies by notebook model.

Mini PCI compartment cover

To prevent an unresponsive system and the display of a

warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install an unauthorized device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care.

Holds an optional wireless LAN device (select models only).

(Continued)

8 Thermal cover Provides access to the heat sink and

Maintenance and Service Guide 1–23

processor.

Product Description

1.5 Design Overview

This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ Audio

■ Display

■ Hard drive

■ Intel Pentium M and Celeron M processors

■ Keyboard

■ Memory module

■ Mini PCI communications devices

■ PC Card

■ Tou ch Pad

CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the notebook.

The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.

1–24 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair

2.1 Computer Setup

this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

✎

Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. If the operating system is working, the notebook restarts the operating system after you exit Computer Setup.

Pointing devices are not supported in Computer Setup; you must use the keyboard to navigate and make selections.

The menu tables later in this chapter provide an overview of Computer Setup options.

Maintenance and Service Guide 2–1

Troubleshooting

Accessing Computer Setup

The information and settings in Computer Setup are accessed from the File, Security, To ol s, and Advanced menus.

1. Open Computer Setup by turning on or restarting the notebook. Press displayed in the lower-left corner of the screen.

❏ To change the language, press f2.

❏ To view navigation information, press f1.

❏ To return to the Computer Setup menu, press esc.

2. Select the File, Security, Tools, or Advanced menu.

3. To exit Computer Setup, choose one of the following:

❏ To exit without saving any changes, use the arrow keys to

select File > Ignore changes and exit, and then follow the instructions on the screen.

f10 while the F10 = Based Setup message is

❏ To exit and save all the settings you have entered, use the

arrow keys to select File > Save changes and exit, and then follow the instructions on the screen.

Your preferences are set when you exit Computer Setup and take effect when the notebook restarts.

Computer Setup Defaults

To return all settings in Computer Setup to the values that were set at the factory:

1. Open Computer Setup by turning on or restarting the notebook. Press displayed in the lower-left corner of the screen.

❏ To change the language, press f2.

❏ To view navigation information, press f1.

2. Use the arrow keys to select File > Restore defaults.

f10 while the F10 = Based Setup message is

3. Select the Restore Defaults check box.

2–2 Maintenance and Service Guide

4. To confirm the restoration, press f10.

5. Select File > Save changes and exit, and then follow the instructions on the screen.

When the computer restarts, the factory settings are restored, and any identification information you have entered is saved.

Selecting from the File Menu

Table 2-1

File Menu

Select To Do This

Troubleshooting

System Information

Save to floppy Save system configuration settings to a diskette.

Restore to floppy Restore system configuration settings from a

Restore defaults Replace configuration settings in Computer Setup

Ignore changes and exit Cancel changes entered during the current

Save changes and exit Save changes entered during the current session.

■ View identification information about the

notebook and any battery packs in the system.

■ View specification information about the

processor, memory and cache size, video revision, keyboard controller version, and system ROM.

diskette.

with factory default settings. (Identification information is retained.)

session. Then exit and restart the notebook.

Then exit and restart the notebook. The changes you save are in effect when the notebook restarts.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Security Menu

Table 2-2

Security Menu

Select To Do This

Administrator password Enter, change, or delete an HP Administrator

password.

Power-on password Enter, change, or delete a power-on password.

Password options

DriveLock passwords Enable/disable DriveLock; change a DriveLock

Smart Card Security Enable/disable power-on support for smart cards.

Embedded Security

■ Enable/Disable stringent security.

■ Enable/Disable required password on restart.

user or master password.

DriveLock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the notebook.

This feature is supported by select smart

✎

card readers only.

■ Enable/Disable the embedded security chip.

■ Restore embedded security chip to factory

settings.

■ Enable/Disable power-on authentication

support.

■ Enable/Disable automatic DriveLock.

■ Reset power-on authentication credential

Device security Enable/Disable devices in the system.

System IDs Enter user-defined identification values.

2–4 Maintenance and Service Guide

Embedded Security settings are accessible

✎

only if the notebook is equipped with an embedded security chip.

Enable NIC for inclusion in MultiBoot.

Troubleshooting

Selecting from the Tools Menu

Table 2-3

Tools Menu

Select To Do This

HDD Self Test options Run a quick or comprehensive self-test on any

hard drive in the system.

Battery Information View information about any battery packs in the

notebook.

Memory Check

■ Run a self-test on memory modules in the

notebook.

■ View information about memory modules

installed in the notebook.

Maintenance and Service Guide 2–5

Troubleshooting

Selecting from the Advanced Menu

Table 2-4

Advanced Menu

Select To Do This

Language (or press f2) Change the Computer Setup language.

Boot options

Device options

■ Enable/Disable MultiBoot, which sets a startup

sequence that can include most bootable devices and media in the system.

■ Set the boot order.

■ Swap the functions of the fn key and

left ctrl key.

■ Enable/Disable multiple pointing devices at

startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.)

■ Enable/Disable USB legacy support for a USB

keyboard, mouse, and hub. When USB legacy support is enabled

❐ A USB keyboard, mouse, and hub work

even when a Windows operating system is not loaded.

❐ The notebook starts from a bootable hard

drive, diskette drive diskette, or CD, CD-RW, or DVD inserted into a drive connected by a USB connector to the notebook or to an optional docking device.

■ Select a parallel port mode: EPP (Enhanced

Parallel Port), standard, bidirectional, or ECP (Enhanced Capabilities Port).

2–6 Maintenance and Service Guide

■ Enable/Disable all settings in the SpeedStep

window. (When Disable is selected, the notebook runs in Battery Optimized mode.)

2.2 Troubleshooting Flowcharts

Table 2 -5

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 “Flowchart 2.1—Initial Troubleshooting”

2.2 “Flowchart 2.2—No Power, Part 1”

2.3 “Flowchart 2.3—No Power, Part 2”

2.4 “Flowchart 2.4—No Power, Part 3”

2.5 “Flowchart 2.5—No Power, Part 4”

2.6 “Flowchart 2.6—No Video, Part 1”

Troubleshooting

2.7 “Flowchart 2.7—No Video, Part 2”

2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”

2.9 “Flowchart 2.9—No Operating System (OS) Loading”

2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”

2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”

2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”

2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”

Maintenance and Service Guide 2–7

Troubleshooting

Table 2 -5

Troubleshooting Flowcharts Overview

Flowchart Description

2.14 “Flowchart 2.14—No OS Loading, Optical Drive”

2.15 “Flowchart 2.15—No Audio, Part 1”

2.16 “Flowchart 2.16—No Audio, Part 2”

2.17 “Flowchart 2.17—Nonfunctioning Device”

2.18 “Flowchart 2.18—Nonfunctioning Keyboard”

2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”

2.20 “Flowchart 2.20—No Network/Modem Connection”

(Continued)

2–8 Maintenance and Service Guide

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

Go to Is there power?

Beeps,

LEDs, or error

messages?

Is there video?

(no boot)

Is the OS

loading?

Is there

sound?

“Flowchart

2.2—No Power, Par t 1.”

Check

LED board,

speaker

connections.

Go to

“Flowchart

2.6—No Video, Part 1.”

Go to

“Flowchart

2.9—No Operating System (OS)

Loading.”

Go to

“Flowchart

2.15—No Audio, Par t 1.”

All drives working?

Keyboard/

pointing

device

working?

Connecting

to network

or modem?

End

Troubleshooting

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Go to

“Flowchart

2.18—Nonfunc-

tioning Keyboard”

or “Flowchart

2.19—Nonfunctioning Pointing

Device.”

Go to

“Flowchart

2.20—No

Network/Modem

Connection.”

Maintenance and Service Guide 2–9

Troubleshooting

Flowchart 2.2—No Power, Part 1

No power

(power LED

is off).

Remove from

docking device

(if applicable).

Power up

on battery

power?

Reset

power.*

Power up

on AC

power?

Reset

power.*

Power up in

docking device?

1. Reseat the power cables in the docking device and at the AC outlet.

2. Ensure the AC power source is active.

3. Ensure that the power strip is working.

Done

Power up

on battery

power?

Go to

“Flowchart

2.3—No Power, Par t 2.”

Power up

on AC power?

Go to

“Flowchart

2.4—No Power, Part 3.”

*NOTES

1. On select models, there is a separate reset button.

2. On select models, the notebook can be reset using the standby switch and either the lid switch or the main power switch.

Done

2–10 Maintenance and Service Guide

Power up

in docking

device?

Go to

“Flowchart

2.8—Nonfunctioning Docking Device (if

applicable).”

Flowchart 2.3—No Power, Part 2

Continued from

“Flowchart

2.2—No Power, Par t 1.”

Visually check for

debris in battery

socket and clean

if necessary.

Troubleshooting

Power on?

Check battery by

recharging it,

moving it to

another notebook,

or replacing it.

Power on?

Done

power supply

(if applicable).

Done

Replace

Power on?

Go to

“Flowchart

2.4—No Power, Part 3.”

Maintenance and Service Guide 2–11

Done

Troubleshooting

Flowchart 2.4—No Power, Part 3

Continued from

“Flowchart

2.3—No Power, Part 2.”

Plug directly

into AC outlet.

Power LED

on?

Reseat AC adapter

in notebook and

at power source.

Power on?

Power outlet

active?

Replace

power cord.

Done

Try different

outlet.

Internal or

external AC

adapter?

Internal

Go to

“Flowchart

2.5—No Power, Part 4.”

External

Replace external

AC adapter.

Power on?

2–12 Maintenance and Service Guide

Done

Flowchart 2.5—No Power, Part 4

Continued from

“Flowchart

2.4—No Power, Par t 3.”

Open

notebook.

Reseat loose

Loose or

damaged

parts?

components and

boards and

replace damaged

items.

Troubleshooting

notebook and

retest.

Power on?

Done

Replace the following items (if applicable). Check notebook operation after each replacement:

1. Internal DC-DC converter*

2. Internal AC adapter

3. Processor board*

4. System board*

*NOTE: Replace these items as a set to prevent shorting out among components.

Maintenance and Service Guide 2–13

Troubleshooting

Flowchart 2.6—No Video, Part 1

No video.

Docking Device

Stand-alone

or docking

device?

Go to

“Flowchart

2.7—No Video, Part 2.”

*NOTE: To change from internal to external display, use the hotkey combination.

Internal or

display*?

External

brightness.

Video OK? Done

Check for bent

pins on cable.

external

Adjust

Stand-alone

Internal

Adjust

brightness.

Video OK? Done

Press lid

switch to ensure

operation.

Video OK? Done

Replace the following one at a time. Test after each replacement.

1. Cable between notebook and notebook display (if applicable)

2. Display

3. System board

Video OK?

Done

2–14 Maintenance and Service Guide

Try another display.

Internal and

external

video OK?

Done

Replace

system

board.

Flowchart 2.7—No Video, Part 2

Continued from

“Flowchart

2.6—No Video, Part 1.”

Remove

notebook from

docking device,

if connected.

Troubleshooting

Adjust

display

brightness.

Video OK?

Check that notebook is properly

seated in docking device,

for bent pins on cable,

and for monitor connection.

Video OK?

Go to “A” in

“Flowchart

2.6—No Video, Part 1.”

Done

Check brightness

of external

monitor.

Video OK?

Try another

external monitor.

Internal

and external

video OK?

Done

Adjust external

monitor display.

Maintenance and Service Guide 2–15

Go to

“Flowchart

2.8—Nonfunctioning Docking Device (if

applicable).”

Troubleshooting

Flowchart 2.8—Nonfunctioning Docking Device (if applicable)

Nonfunctioning

docking device.

Reseat power

cord in docking

device and

power outlet.

Check voltage

setting on docking

device.

Reset monitor

cable connector at

docking device.

Docking

device

operating?

Remove notebook,

replace docking

device.

Done

Reinstall

notebook into

docking device.

Docking

device

operating?

Test replacement

docking device with

new notebook.

Done

2–16 Maintenance and Service Guide

Troubleshooting

Flowchart 2.9—No Operating System (OS) Loading

No OS

loading.*

Reseat power

cord in docking

device and

power outlet.

No OS loading from hard drive,

“Flowchart 2.10—No OS Loading,

go to

Hard Drive, Part 1.”

No OS loading from diskette drive,

“Flowchart 2.13—No OS Loading,

go to

Diskette Drive.”

No OS loading from optical drive,

“Flowchart 2.14—No OS Loading,

go to

Optical Drive.”

No OS loading from network,

“Flowchart 2.20—No Network/Modem

go to

Connection.”

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

Maintenance and Service Guide 2–17

Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive, Part 1

OS not

loading from

hard drive.

Nonsystem

disk message?

Reseat

external

hard drive.

OS loading?

Boot

from

CD?

Check the Setup utility for correct

booting order.

Go to

“Flowchart

2.11—No OS Loading,

Hard Drive, Part 2.”

Done

Boot from

diskette?

Go to

“Flowchart

2.13—No OS Loading,

Diskette Drive.”

Boot from

hard drive?

Done

2–18 Maintenance and Service Guide

Change boot priority through the Setup utility

and reboot.

Boot from

hard drive?

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Troubleshooting

Flowchart 2.11—No OS Loading, Hard Drive, Part 2

Continued from

“Flowchart

2.10—No OS Loading,

Hard Drive, Part 1.”

Disc or

diskette in

drive?

Remove disc or

diskette and

reboot.

1. Replace hard drive.

2. Replace system board.

Reseat

hard drive.

Hard drive

accessible?

Run FDISK.

Done

Boot

from

hard drive?

Boot

from diskette

drive?

Hard drive

accessible?

Go to

“Flowchart

2.12—No OS Loading,

Hard Drive, Part 3.”

2.13—No OS

Diskette Drive.”

Done

Go to

“Flowchart

Loading,

Done

Hard drive

partitioned?

Hard drive

formatted?

Notebook

booted?

Go to

“Flowchart

2.12—No OS Loading,

Hard Drive, Part 3.”

Create partition, and then format

hard drive to

bootable

C:\ prompt.

Format hard drive

and bring to

abootable

C:\ prompt.

Load OS using

Operating System disc

(if applicable).

Maintenance and Service Guide 2–19

Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive, Part 3

Continued from

“Flowchart

2.11—No OS Loading,

Hard Drive, Part 2.”

System

files on hard

drive?

Virus

hard drive?

Run SCANDISK and

check for

bad sectors.

Can bad

sectors

be fixed?

Clean virus.

Replace

hard drive.

Install OS

and reboot.

loading from

hard drive?

Diagnostics on

disc or diskette?

Run diagnostics

and follow

recommendations.

Done

Replace

hard drive.

Fix bad

sectors.

2–20 Maintenance and Service Guide

Boot from

hard drive?

Done

Replace

hard drive.

Troubleshooting

Flowchart 2.13—No OS Loading, Diskette Drive

OS not loading

diskette drive.

Nonsystem

disk message?

from another

drive enabled

in the Setup

from

Boot

device?

Diskette

utility?

Reseat

diskette drive.

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Enable drive

and cold boot

notebook.

loading?

Bootable

diskette

in drive?

Check diskette

for system files.

Try d i ff er en t

diskette.

Nonsystem

disk error?

Install bootable

diskette and

reboot notebook.

Replace the following components individually, retesting after each replacement:

■ Diskette drive

■ System board

Done

Is diskette

drive boot

order

correct?

Change boot

priority using

the Setup utility.

Maintenance and Service Guide 2–21

Reset the notebook.

Refer to

Section 1.2,

“Resetting the

Notebook,”

instructions.

“Flowchart

2.17—Nonfunctioning Device.”

for

Go to

loading?

Done

Troubleshooting

Flowchart 2.14—No OS Loading, Optical Drive

No OS

loading from

CD-ROM or

DVD-ROM drive.

Boots from

CD or DVD?

Reseat

drive.

bootable disc.

Disc

in drive?

Install

Done

Boots from

CD or DVD?

bootable disc.

Bootable

disc in

drive?

Try another

Done

Install bootable

disc and

reboot

notebook.

Booting

from another

device?

Booting

correct?

Correct boot

order using

the Setup utility.

order

2.17—Nonfunctioning

Reset the notebook.

Section 1.2,

“Resetting the

Notebook,”

instructions.

Go to

“Flowchart

Device.”

Refer to

for

Go to

“Flowchart

2.17—Nonfunctioning Device.”

2–22 Maintenance and Service Guide

Flowchart 2.15—No Audio, Part 1

Turn up audio

No audio.

internally or

externally.

Audio? Done

Troubleshooting

Notebook in

docking device

(if applicable)?

Go to

“Flowchart

2.16—No Audio, Par t 2.”

Undock

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Internal

audio?

Replace the following docking device components one at a time, as applicable. Check audio status after each change.

1. Reseat docking device audio cable.

2. Replace audio cable.

3. Replace speaker.

4. Replace docking device audio board.

5. Replace backplane board.

6. Replace I/O board.

Audio? Done

Go to

“Flowchart

2.16—No Audio, Par t 2.”

Maintenance and Service Guide 2–23

Troubleshooting

Flowchart 2.16—No Audio, Part 2

Continued from

“Flowchart

2.15—No Audio, Part 1.”

Audio driver in OS configured?

Reload

audio drivers.

Correct

drivers for

application?

Load drivers and set configuration

in OS.

Connect to

external

speaker.

Replace audio

board and

Audio?

speaker

connections

in notebook

(if applicable).

Audio? Done

2–24 Maintenance and Service Guide

Replace the following components individually, retesting after each replacement:

■ Internal speakers

■ Audio board (if applicable)

Flowchart 2.17—Nonfunctioning Device

Nonfunctioning

device.

Reseat device.

Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins

or other damage.

Troubleshooting

CMOS.

Reattach device.

Close notebook,

plug in power,

and reboot.

Device

boots

properly?

Clear

Done

Any physical

device detected?

Replace hard drive.

Replace NIC.

If integrated NIC,

replace system

board.

Replace diskette

drive.

Fix or

replace

broken item.

Go to

“Flowchart

2.9—No

Operating System

(OS) Loading.”

Device

boots

properly?

Done

Maintenance and Service Guide 2–25

Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard

Keyboard

not operating

properly.

Connect notebook

to good external

keyboard.

Reseat internal

keyboard

connector

(if applicable).

Keyboard operating properly?

External

device

works?

Replace

system

board.

Replace internal

keyboard or

cable.

Keyboard

Done Done

operating properly?

2–26 Maintenance and Service Guide

Replace

system

board.

Troubleshooting

Flowchart 2.19—Nonfunctioning Pointing Device

Pointing device

not operating

properly.

Connect notebook

to good external pointing device.

Reseat internal pointing device

connector

(if applicable).

Pointing device

operating properly?

External

device

works?

Replace

system

board.

Replace internal

pointing device

or cable.

Done Done

Pointing device

operating properly?

Maintenance and Service Guide 2–27

Replace

system

board.

Troubleshooting

Flowchart 2.20—No Network/Modem Connection

No network

or modem

connection.

or modem jack

NIC/modem

configured

Disconnect all

power from

the notebook

and open.

Network

active?

Digital

line?

in OS?

Replace jack

or have jack

activated.

Connect

to nondigital

line.

Reload

drivers and

reconfigure.

Network

or modem

connection

working?

Replace NIC/modem

(if applicable).

Done

Reseat NIC/modem

(if applicable).

2–28 Maintenance and Service Guide

Network

or modem

connection

working?

Replace

system

board.

Done

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.

Serial Number Location

Maintenance and Service Guide 3–1

Illustrated Parts Catalog

3.2 Notebook Major Components

Notebook Major Components, HP Pavilion dv4000

3–2 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Notebook Major Components

Spare Part

Item Description

1 Display assemblies (include display cable, wireless antenna boards,

and antenna cables)

For use with HP Pavilion dv4000 models

15.4-inch, WXGA, TFT with BrightView

15.4-inch, WXGA, TFT

For use with Compaq Presario V4000 models

15.4-inch, WXGA, TFT with BrightView

15.4-inch, WXGA, TFT

Number

383477-001 383476-001

383479-001 383478-001

Refer to Section 3.3, “Display Assembly Subcomponents,” for

✎

display assembly internal component spare part number information.

2 Switch cover (includes LED board and LED board cable)

For use with HP Pavilion dv4000 models 383465-001

For use with Compaq Presario V4000 models 384619-001

3 Keyboards

For use with HP Pavilion dv4000 models:

Belgium Denmark Europe France French Canada Germany Greece Italy Korea The Netherlands

383495-181 383495-081 383495-021 383495-051 383495-121 383495-041 383495-151 383495-061 383495-AD1 383495-331

Norway Portugal Saudi Arabia Spain Sweden/Finland Switzerland Ta iw an Thailand United Kingdom United States

383495-091 383495-131 383495-171 383495-071 383495-B71 383495-111 383495-AB1 383495-281 383495-031 383495-001

Maintenance and Service Guide 3–3

Illustrated Parts Catalog

Notebook Major Components, Compaq Presario V4000

3–4 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Notebook Major Components

Item Description

3 Keyboards

For use with Compaq Presario V4000 models:

Denmark France French Canada Italy Korea The Netherlands

4 Top covers

For use with full-featured HP Pavilion dv4000 models (includes TouchPad)

For use with defeatured HP Pavilion dv4000 models (includes TouchPad)

(continued)

384635-081 384635-051 384635-121 384635-061 384635-AD1 384635-331

Norway Spain Sweden/Finland Thailand United Kingdom United States

(Continued)

Spare Part Number

384635-091 384635-071 384635-101 384635-AB1 384635-031 384635-001

397858-001

397860-001

For use with full-featured Compaq Presario V4000 models (does not include TouchPad)

For use with defeatured Compaq Presario V4000 models (does not include TouchPad)

TouchPad board, for use with Compaq Presario V4000 models (not illustrated)

5 Modem board (high-speed 56K, includes

modem cable)

6 TouchPad cable 383467-001

397859-001

397851-001

391737-001

384623-001

Maintenance and Service Guide 3–5

Illustrated Parts Catalog

Notebook Major Components, HP Pavilion dv4000

3–6 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Notebook Major Components

Item Description

Miscellaneous Doors/Covers Kit

For use with HP Pavilion dv4000 models 383469-001

For use with Compaq Presario V4000 models 384627-001

Includes: 7a 7b 7c 7d 7e

8 System board shield (for use with HP Pavilion

9 System boards

PC Card slot space saver

ExpressCard slot space saver

Thermal cover

Memory module compartment cover

Hard drive cover

Notebook feet (not illustrated)

dv4000 models)

(Continued)

Spare Part Number

384624-001

Full-featured

Defeatured

System board shield (for use with HP Pavilion

dv4000 models, not illustrated)

USB board, includes: 10a 10b

11 Bluetooth® wireless board (includes Bluetooth

12a 12b

13 Speakers 383466-001

Maintenance and Service Guide 3–7

USB board, USB board cable, and audio board cable

USB board frame

board cable)

Heat sink assembly, includes:

Fan

Heat sink

Thermal paste (not illustrated)

396696-001 383462-001

403915-001

384625-001

383459-001

384622-001

Illustrated Parts Catalog

Notebook Major Components, Compaq Presario V4000

3–8 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Notebook Major Components

Item Description

14 Base enclosures

For use with full-featured HP Pavilion dv4000 models

For use with defeatured HP Pavilion dv4000 models

For use with Compaq Presario V4000 models 385739-001

Rubber feet (not illustrated)

For use with HP Pavilion dv4000 models 404369-001

For use with Compaq Presario V4000 models 404576-001

15 Processors (include thermal paste)

Intel Pentium M 2.13-GHz

Intel Pentium M 2.00-GHz

Intel Pentium M 1.86-GHz

Intel Pentium M 1.73-GHz

Intel Pentium M 1.60-GHz

(Continued)

Spare Part Number

384629-001 390917-001

396700-001 396699-001 393327-001 383474-001 383473-001 and 396698-001

Intel Celeron M 1.50-GHz

Intel Celeron M 1.40-GHz

Intel Celeron M 1.30-GHz

16 Mini PCI communications cards

802.11b/g wireless local access network (WLAN)

card, for use in most of the world

802.11b/g WLAN card, for use in the rest of the world

802.11b/g WLAN Broadcomm card, for use in most of

the world

802.11b/g WLAN Broadcomm card, for use in the rest

of the world

Maintenance and Service Guide 3–9

383471-001 396697-001 389036-001

378973-001

378972-001

396694-001

396695-001

Illustrated Parts Catalog

Notebook Major Components, HP Pavilion dv4000

3–10 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Notebook Major Components

Item Description

17 Memory modules

1024 MB

512 MB

256 MB

18 Battery packs

12-cell, 8.8-AHr

6-cell, 4.4-AHr

19 Optical drives

For use with HP Pavilion dv4000 models

DVD±RW and CD-RW Double Layer Combo Drive

with LightScribe

DVD±RW and CD-RW Double Layer Combo Drive

DVD/CD-RW Combo Drive

DVD-ROM drive

(Continued)

Spare Part Number

383482-001 383481-001 383480-001

383492-001 383493-001

396704-001

391743-001 383490-001 396706-001

For use with Compaq Presario V4000 models

DVD±RW and CD-RW Double Layer Combo Drive

with LightScribe

DVD±RW and CD-RW Double Layer Combo Drive

DVD/CD-RW Combo Drive

DVD-ROM drive

20 RTC battery (includes 2-sided tape) 384626-001

21 Hard drives (include frame and connector)

5400 rpm

80-GB

60-GB

Maintenance and Service Guide 3–11

383487-001 383485-001

4200-rpm 100-GB 80-GB 60-GB 40-GB

396705-001

391744-001 384631-001 396707-001

383488-001 383486-001 383484-001 383483-001

Illustrated Parts Catalog

3.3 Display Assembly Subcomponents

HP Pavilion dv4000 Models

3–12 Maintenance and Service Guide

Display Assembly Subcomponent

Spare Part Number Information

Item Description

Illustrated Parts Catalog

Table 3-2

HP Pavilion dv4000

Display Plastics Kit, includes:

1a 1b

2 Display Panel Kit (includes display panel,

3a 3b

4 Wireless antenna (includes cable and board) 397924-001

■ Display bezel

■ Display enclosure

display inverter, and display cable)

Display Hinge Kit, includes:

■ Display hinges (2)

■ Display release hooks (2)

Display Label Kit (not illustrated) 403925-001

Display Screw Kit (not illustrated, includes Phillips

PM2.5×7.0 screws, Phillips PM2.5×5.0 screws, and

rubber screw covers)

403919-001

403918-001

403921-001

403923-001

Maintenance and Service Guide 3–13

Illustrated Parts Catalog

3.4 Display Assembly Subcomponents

Compaq Presario V4000 Models

3–14 Maintenance and Service Guide

Compaq Presario V4000 Models

Display Assembly Subcomponent

Spare Part Number Information

Item Description

Illustrated Parts Catalog

Table 3-3

Display Plastics Kit, includes:

1a 1b 1c

2 Display Panel Kit (includes the display panel,

3a 3b

4 Wireless antenna (includes cable and board) 397925-001

■ Display bezel

■ Display enclosure

■ Display hinge covers

display inverter, and display cable)

Display Hinge Kit, includes:

■ Display hinges (2)

■ Display release hooks (2)

Display Label Kit (not illustrated) 403926-001

Display Screw Kit (not illustrated, includes Phillips

PM2.5×7.0 screws, Phillips PM2.5×5.0 screws, and

rubber screw covers)

403920-001

403918-001

403922-001

403924-001

Maintenance and Service Guide 3–15

Illustrated Parts Catalog

3.5 Miscellaneous Doors/Covers Kit

Table 3-4

Spare Part Numbers 383469-001

(for use with HP Pavilion dv4000 models)

and 384627-001

(for use with Compaq Presario V4000 models)

Item Description

1 PC Card slot space saver

2 ExpressCard slot space saver

3 Thermal cover (includes one captive screw, secured by C-clip)

Notebook feet 4a 4b

5 Memory module/Mini PCI compartment cover (includes 3 captive

For use with HP Pavilion dv4000 models

For use with Compaq Pavilion V4000 models

screws, secured by C-clips)

6 Hard drive cover (includes 2 captive screws, secured by C-clips)

3–16 Maintenance and Service Guide

3.6 Miscellaneous Cable Kit

Illustrated Parts Catalog

Spare Part Number 383468-001

Item Description

1 Modem cable

2 Audio board cable

3 USB board cable

4 Bluetooth board cable

5 LED board cable

Table 3 -5

Maintenance and Service Guide 3–17

Illustrated Parts Catalog

3.7 Mass Storage Devices

3–18 Maintenance and Service Guide

Table 3 -6

Spare Part Number Information

Item Description

1 Hard drives (include frame and connector)

Illustrated Parts Catalog

Spare Part Number

5400 rpm

80-GB

60-GB

2 Optical drives

For use with HP Pavilion dv4000 models

DVD±RW and CD-RW Double Layer Combo Drive

with LightScribe

DVD±RW and CD-RW Double Layer Combo Drive

DVD/CD-RW Combo Drive

DVD-ROM drive

For use with Compaq Presario V4000 models

DVD±RW and CD-RW Double Layer Combo Drive

with LightScribe

DVD±RW and CD-RW Double Layer Combo Drive

DVD/CD-RW Combo Drive

DVD-ROM drive

383487-001 383485-001

4200-rpm 100-GB 80-GB 60-GB 40-GB

383488-001 383486-001 383484-001 383483-001

396704-001

391743-001 383490-001 396706-001

396705-001

391744-001 384631-001 396707-001

USB digital drive (not illustrated) 364727-001

Maintenance and Service Guide 3–19

Illustrated Parts Catalog

3.8 Miscellaneous (Not Illustrated)

Table 3 -7

Spare Part Information

Spare Part

Description

Power supply, 65 watt 383494-001

Power cords

For use in:

Australia and New Zealand 383496-011

Number

Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden

Canada, French Canada, Latin America, Taiwan, Thailand, and the United States

Denmark 383496-081

Hong Kong and the United Kingdom 383496-031

Israel 383496-BB1

Italy 383496-061

People’s Republic of China 383496-AA1

Korea 383496-AD1

Switzerland 383496-111

383496-021

383496-001

3–20 Maintenance and Service Guide

Table 3 -7

Illustrated Parts Catalog

Spare Part Information

Description

Screw Kits (include the following screws; refer to Appendix C, “Screw Listing,”

for more information on specifications and usage)

■ Phillips PM2.5×8.0 screw

■ Phillips PM2.5×7.0 screw

■ Phillips PM2.5×4.0 screw

■ Phillips PM2.0×16.0 screw

■ Phillips PM2.0×5.0 screw

For use with full-featured HP Pavilion dv4000 models For use with defeatured HP Pavilion dv4000 models

For use with full-featured Compaq Presario V4000 models For use with defeatured Compaq Presario V4000 models

USB travel mouse 309674-001

USB digital drive 364727-001

(Continued)

Spare Part Number

■ Phillips PM2.0×12.0 spring-loaded screw

■ Phillips PM2.0×4.0 screw

■ Phillips PM2.0×2.0 screw

■ Phillips PM1.5×4.0 screw

384628-001 385740-001

385741-001 385742-001

Wired headset with volume control 371693-001

Maintenance and Service Guide 3–21

Illustrated Parts Catalog

3.9 Sequential Part Number Listing

Table 3-8

Sequential Part Number Listing

Spare Part Number Description

309674-001 USB travel mouse

364727-001 USB digital drive

371693-001 Wired headset with volume control

378972-001 802.11b/g WLAN Mini PCI communications card, for use in

most of the world

378973-001 802.11b/g WLAN Mini PCI communications card, for use in the

rest of the world

383459-001 Bluetooth wireless board (includes Bluetooth board cable)

383462-001 Defeatured system board

383465-001 Switch cover for use with HP Pavilion dv4000 models

(includes LED board and LED board cable)

383466-001 Speakers

383467-001 TouchPad cable

383468-001 Miscellaneous Cable Kit

383469-001 Miscellaneous Doors/Covers Kit for use with HP Pavilion

dv4000 models

383471-001 Intel Celeron M 1.50-GHz processor (includes thermal paste)

383473-001 Intel Pentium M 1.60-GHz processor (includes thermal paste)

383474-001 Intel Pentium M 1.73-GHz processor (includes thermal paste)

383476-001 15.4-inch, WXGA, TFT display assembly, for use with

HP Pavilion dv4000 models (includes display cable, wireless antenna boards, and antenna cables)

3–22 Maintenance and Service Guide

Table 3-8

Illustrated Parts Catalog

Sequential Part Number Listing

Spare Part Number Description

383477-001 15.4-inch, WXGA, TFT display assembly with BrightView for

use with HP Pavilion dv4000 models (includes display cable, wireless antenna boards, and antenna cables)

383478-001 15.4-inch, WXGA, TFT display assembly for use with

Compaq Presario V4000 models (includes display cable, wireless antenna boards, and antenna cables)

383479-001 15.4-inch, WXGA, TFT display assembly with BrightView for

use with Compaq Presario V4000 models (includes display cable, wireless antenna boards, and antenna cables)

383480-001 256-MB memory module

383481-001 512-MB memory module

383482-001 1024-MB memory module

383483-001 4200-rpm 40-GB hard drive (includes frame and connector)

(Continued)

383484-001 4200-rpm 60-GB hard drive (includes frame and connector)

383485-001 5400 rpm, 60-GB hard drive (includes frame and connector)

383486-001 4200-rpm 80-GB hard drive (includes frame and connector)

383487-001 5400 rpm, 80-GB hard drive (includes frame and connector)

383488-001 4200-rpm 100-GB hard drive (includes frame and connector)

383490-001 DVD/CD-RW Combo Drive or use with HP Pavilion dv4000

models

383492-001 12-cell, 8.8-AHr battery pack for use with HP Pavilion dv4000

models

Maintenance and Service Guide 3–23

Illustrated Parts Catalog

Table 3-8

Sequential Part Number Listing

Spare Part Number Description

383493-001 6-cell, 4.4-AHr battery pack for use with HP Pavilion dv4000

models

383494-001 65-watt power supply

383495-001 Keyboard for use with HP Pavilion dv4000 models in

the United States

383495-021 Keyboard for use with HP Pavilion dv4000 models in Europe

383495-031 Keyboard for use with HP Pavilion dv4000 models in

the United Kingdom

383495-041 Keyboard for use with HP Pavilion dv4000 models in Germany

383495-051 Keyboard for use with HP Pavilion dv4000 models in France

383495-061 Keyboard for use with HP Pavilion dv4000 models in Italy

383495-071 Keyboard for use with HP Pavilion dv4000 models in Spain

(Continued)

383495-081 Keyboard for use with HP Pavilion dv4000 models in Denmark

383495-091 Keyboard for use with HP Pavilion dv4000 models in Norway

383495-111 Keyboard for use with HP Pavilion dv4000 models in

Switzerland

383495-121 Keyboard for use with HP Pavilion dv4000 models in

French Canada

383495-131 Keyboard for use with HP Pavilion dv4000 models in Portugal

383495-151 Keyboard for use with HP Pavilion dv4000 models in Greece

3–24 Maintenance and Service Guide

Table 3-8

Illustrated Parts Catalog

Sequential Part Number Listing

Spare Part Number Description

383495-171 Keyboard for use with HP Pavilion dv4000 models in

Saudi Arabia

383495-181 Keyboard for use with HP Pavilion dv4000 models in Belgium

383495-281 Keyboard for use with HP Pavilion dv4000 models in Thailand

383495-331 Keyboard for use with HP Pavilion dv4000 models in

the Netherlands

383495-AB1 Keyboard for use with HP Pavilion dv4000 models in Taiwan

383495-AD1 Keyboard for use with HP Pavilion dv4000 models in Korea

383495-B71 Keyboard for use with HP Pavilion dv4000 models in

Sweden/Finland

383495-BB1 Keyboard for use with HP Pavilion dv4000 models in Israel

383496-001 Power cord for use in Canada, French Canada, Latin America,

Taiwan, Thailand, and the United States

(Continued)

383496-011 Power cord for use in Australia and New Zealand

383496-021 Power cord for use in Belgium, Europe, Finland, France,

Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden

383496-031 Power cord for use in Hong Kong and the United Kingdom

383496-061 Power cord for use in Italy

383496-081 Power cord for use in Denmark

383496-111 Power cord for use in Switzerland

Maintenance and Service Guide 3–25

Illustrated Parts Catalog

Table 3-8

Sequential Part Number Listing

Spare Part Number Description

383496-AA1 Power cord for use in People’s Republic of China

383496-AD1 Power cord for use in Korea

383496-BB1 Power cord for use in Israel

384619-001 Switch cover for use with Compaq Presario V4000 models

(includes LED board and LED board cable)

384622-001 Heat sink assembly (includes fan, heat sink, and

thermal paste)

384623-001 Modem board (high-speed 56K, includes modem cable)

384625-001 USB board (includes USB board, USB board frame,

USB board cable, and audio board cable)

384626-001 RTC battery (includes 2-sided tape)

384627-001 Miscellaneous Doors/Covers Kit for use with Compaq Presario

V4000 models

(Continued)

384628-001 Screw Kit for use with full-featured HP Pavilion dv4000 models

384629-001 Base enclosure for use with full-featured HP Pavilion dv4000

models

384631-001 DVD/CD-RW Combo Drive for use with Compaq Presario

V4000 models

384635-001 Keyboard for use with Compaq Presario V4000 models in

the United States

3–26 Maintenance and Service Guide

Table 3-8

Illustrated Parts Catalog

Sequential Part Number Listing

Spare Part Number Description

384635-031 Keyboard for use with Compaq Presario V4000 models in

the United Kingdom

384635-051 Keyboard for use with Compaq Presario V4000 models in

France

384635-061 Keyboard for use with Compaq Presario V4000 models in Italy

384635-071 Keyboard for use with Compaq Presario V4000 models in

Spain

384635-081 Keyboard for use with Compaq Presario V4000 models in

Denmark

384635-091 Keyboard for use with Compaq Presario V4000 models in

Norway

384635-101 Keyboard for use with Compaq Presario V4000 models in

Sweden and Finland

(Continued)

384635-121 Keyboard for use with Compaq Presario V4000 models in

French Canada

384635-331 Keyboard for use with Compaq Presario V4000 models in

the Netherlands

384635-AB1 Keyboard for use with Compaq Presario V4000 models in

Thailand

384635-AD1 Keyboard for use with Compaq Presario V4000 models in

Korea

385739-001 Base enclosure for use with Compaq Presario V4000 models

Maintenance and Service Guide 3–27

Illustrated Parts Catalog

Table 3-8

Sequential Part Number Listing

Spare Part Number Description

385740-001 Screw Kit for use with defeatured HP Pavilion dv4000 models

385741-001 Screw Kit for use with full-featured Compaq Presario V4000

models

385742-001 Screw Kit For use with defeatured Compaq Presario V4000

models

389036-001 Intel Celeron M 1.30-GHz processor (includes thermal paste)

390917-001 Base enclosure for use with defeatured HP Pavilion dv4000

models

391737-001 TouchPad board, for use with Compaq Presario V4000 models

391743-001 DVD±RW and CD-RW Combo Drive (double-layer writing

capability), for use with HP Pavilion dv4000 models

391744-001 DVD±RW and CD-RW Combo Drive (double-layer writing

capability), for use with Compaq Presario V4000 models

(Continued)

393327-001 Intel Pentium M 1.86-GHz processor (includes thermal paste)

396694-001 802.11b/g WLAN Mini PCI communications Broadcomm card,

for use in most of the world

396695-001 802.11b/g WLAN Mini PCI communications Broadcomm card,

for use in the rest of the world

396696-001 Full-featured system board

396697-001 Intel Celeron M 1.40-GHz processor (includes thermal paste)

396698-001 Intel Pentium M 1.60-GHz processor (includes thermal paste)

3–28 Maintenance and Service Guide

Table 3-8

Illustrated Parts Catalog

Sequential Part Number Listing

Spare Part Number Description

396699-001 Intel Pentium M 2.00-GHz processor (includes thermal paste)

396700-001 Intel Pentium M 2.13-GHz processor (includes thermal paste)

396704-001 DVD±RW and CD-RW Double Layer Combo Drive with

LightScribe for use with HP Pavilion dv4000 models

396705-001 DVD±RW and CD-RW Double Layer Combo Drive with

LightScribe for use with Compaq Presario V4000 models

396706-001 DVD-ROM drive for use with HP Pavilion dv4000 models

396707-001 DVD-ROM drive for use with Compaq Presario V4000 models

397851-001 Top cover for use with defeatured Compaq Presario V4000

models (does not include TouchPad)

397858-001 Top cover for use with full-featured HP Pavilion dv4000 models

(includes TouchPad)

(Continued)

397859-001 Top cover for use with full-featured Compaq Presario V4000

models (does not include TouchPad)

397860-001 Top cover for use with defeatured HP Pavilion dv4000 models

(includes TouchPad)

397924-001 Wireless antenna for use with HP Pavilion dv4000 models

(includes cable and transceiver)

397925-001 Wireless antenna for use with Compaq Presario V4000 models

(includes cable and transceiver)

403915-001 System board shield for use with HP Pavilion dv4000 models

Maintenance and Service Guide 3–29

Illustrated Parts Catalog

Table 3-8

Sequential Part Number Listing

Spare Part Number Description

403918-001 Display Panel Kit (includes display inverter and display cable)

403919-001 Display Plastics Kit for use with HP Pavilion dv4000 models

(includes display bezel and display enclosure)

403920-001 Display Plastics Kit for use with Compaq Presario V4000

models (includes display bezel, display enclosure, and display hinge covers)

403921-001 Display Hinge Kit for use with HP Pavilion dv4000 models

(includes display hinges and display release hooks)

403922-001 Display Hinge Kit for use with Compaq Presario V4000 models

(includes display hinges and display release loop)

403923-001 Display Screw Kit for use with HP Pavilion dv4000 models

(includes Phillips PM2.5×7.0 screws, Phillips PM2.5×5.0 screws, and rubber screw covers)

403924-001 Display Screw Kit for use with Compaq Presario V4000 models

(includes Phillips PM2.5×7.0 screws, Phillips PM2.5×5.0 screws, and rubber screw covers)

(Continued)

403925-001 Display Label Kit for use with HP Pavilion dv4000 models

403926-001 Display Label Kit for use with Compaq Presario V4000 models

404369-001 Rubber feet for use with HP Pavilion dv4000 models

404576-001 Rubber feet for use with Compaq Presario V4000 models

3–30 Maintenance and Service Guide

Removal and Replacement

This chapter provides essential information for proper and safe removal and replacement service.

4.1 Tools Required

You will need the following tools to complete the removal and replacement procedures:

■ Magnetic screwdriver

■ Phillips P0 screwdriver

Preliminaries

■ Flat-bladed screwdriver

■ Tool kit—includes connector removal tool, loopback plugs,

and case utility tool

Maintenance and Service Guide 4–1

Removal and Replacement Preliminaries

4.2 Service Considerations

The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.

As you remove each subassembly from the notebook, place

✎

Plastic Parts

the subassembly (and all accompanying screws) away from the work area to prevent damage.

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and Connectors

CAUTION: When servicing the notebook, ensure that cables are

placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

4–2 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.3 Preventing Damage to Removable Drives

Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions:

■ Before removing or inserting a hard drive, shut down the

notebook. If you are unsure whether the notebook is off or in hibernation, turn the notebook on, and then shut it down through the operating system.

■ Before removing a diskette drive or optical drive, ensure that

a diskette or disc is not in the drive and ensure that the optical drive tray is closed.

■ Before handling a drive, ensure that you are discharged of

static electricity. While handling a drive, avoid touching the connector.

■ Handle drives on surfaces covered with at least one inch of

shock-proof foam.

■ Avoid dropping drives from any height onto any surface.

■ After removing a hard drive, an optical drive, or a diskette

drive, place it in a static-proof bag.

■ Avoid exposing a hard drive to products that have magnetic

fields, such as monitors or speakers.

■ Avoid exposing a drive to temperature extremes or liquids.

■ If a drive must be mailed, place the drive in a bubble pack

mailer or other suitable form of protective packaging and label the package “Fragile: Handle With Care.”

Maintenance and Service Guide 4–3

Removal and Replacement Preliminaries

4.4 Preventing Electrostatic Damage

Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs.

An electronic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

4–4 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.5 Packaging and Transporting Precautions

Use the following grounding precautions when packaging and transporting equipment:

■ To avoid hand contact, transport products in static-safe

containers, such as tubes, bags, or boxes.

■ Protect all electrostatic-sensitive parts and assemblies with

conductive or approved containers or packaging.

■ Keep electrostatic-sensitive parts in their containers until

the parts arrive at static-free workstations.

■ Place items on a grounded surface before removing items

from their containers.

■ Always be properly grounded when touching a sensitive

component or assembly.

■ Store reusable electrostatic-sensitive parts from assemblies

in protective packaging or nonconductive foam.

■ Use transporters and conveyors made of antistatic belts and

roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Maintenance and Service Guide 4–5

Removal and Replacement Preliminaries

4.6 Workstation Precautions

Use the following grounding precautions at workstations:

■ Cover the workstation with approved static-shielding material

(refer to

■ Use a wrist strap connected to a properly grounded work

surface and use properly grounded tools and equipment.

■ Use conductive field service tools such as cutters, drivers, and

vacuums.

■ When fixtures must directly contact dissipative surfaces, use

fixtures made only of static-safe materials.

■ Keep the work area free of nonconductive materials such

as ordinary plastic assembly aids and Styrofoam.

■ Handle electrostatic-sensitive components, parts, and

assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

Table 4-2, “Static-Shielding Materials”).

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting or removing

connectors or test equipment.

4–6 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.7 Grounding Equipment and Methods

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

■ When seated, wear a wrist strap connected to a grounded

system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

■ When standing, use foot straps and a grounded floor mat.

Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

Other grounding equipment recommended for use in preventing electrostatic damage includes:

■ Antistatic tape

■ Antistatic smocks, aprons, and sleeve protectors

■ Conductive bins and other assembly or soldering aids

■ Nonconductive foam

■ Conductive tabletop workstations with ground cords of

one megohm resistance

■ Static-dissipative tables or floor mats with hard ties to

the ground

■ Field service kits

■ Static awareness labels

■ Material-handling packages

■ Nonconductive plastic bags, tubes, or boxes

■ Metal tote boxes

■ Electrostatic voltage levels and protective materials

Maintenance and Service Guide 4–7

Removal and Replacement Preliminaries

Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities.

Table 4 -1

Typical Electrostatic Voltage Levels

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

A product can be degraded by as little as 700 V.

✎

Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.

Table 4-2

Static-Shielding Materials

Material Use Voltage Protection Level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

4–8 Maintenance and Service Guide

Removal and Replacement

This chapter provides removal and replacement procedures. There are as many as 102 screws and screw locks, in 10 different

sizes, that may have to be removed, replaced, or loosened when servicing the notebook. Make special note of each screw and screw lock size and location during removal and replacement.

Refer to Appendix C, “Screw Listing.” for detailed information on screw and screw lock sizes, locations, and usage.

5.1 Serial Number

Procedures

Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook.

Serial Number Location

Maintenance and Service Guide 5–1

Removal and Replacement Procedures

5.2 Disassembly Sequence Chart

Use the chart below to determine the section number to be referenced when removing notebook components.

Disassembly Sequence Chart

Section Description # of Screws Removed

5.3 Preparing the notebook for

disassembly

Battery pack 0

5.4 Hard drive 2 loosened to remove the

hard drive cover 4 to remove the

hard drive frame

5.5 Notebook feet 0

5.6 Optical drive 1

5.7 Memory module 3 loosened to remove the

memory module/Mini PCI compartment cover

5.8 Mini PCI communications card 3 loosened to remove the

memory module/Mini PCI compartment cover

To prevent an unresponsive system and the display of a

warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care.

5.9 RTC battery 0

5–2 Maintenance and Service Guide

Removal and Replacement Procedures

Disassembly Sequence Chart

Section Description # of Screws Removed

5.10 Heat sink 1 loosened to remove the

5.11 Processor 1 loosened

5.12 Switch cover 3 on Compaq Presario V4000

5.13 Keyboard 4

5.14 Display assembly

Display bezel Display release hook Display hinges Display panel Wireless antenna transceiver

and cable

(Continued)

thermal cover 4 removed to remove the heat

sink

models

6 6 2 6 6 0

5.15 Top cover (HP Pavilion dv4000

models)

5.16 Base enclosure

(Compaq Presario V4000 models)

5.17 Modem board 2

5.18 System board 11 on HP Pavilion dv4000

5.19 Fan assembly 7

5.20 Speakers 3

5.21 USB board 8

5.22 Bluetooth board 2

models 4 on Compaq Presario V4000

models

Maintenance and Service Guide 5–3

Removal and Replacement Procedures

5.3 Preparing the Notebook for Disassembly

Before you begin any removal or installation procedures:

1. Shut down the notebook. If you are unsure whether the notebook is off or in hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the notebook.

3. Disconnect the power cord.

Battery Pack Spare Part Number Information

12-cell, 8.8-AHr 383492-001

6-cell, 4.4-AHr 383493-001

4. Remove the battery pack by following these steps:

a. Turn the notebook upside down with the front toward you.

5–4 Maintenance and Service Guide

HP Pavilion dv4000, Compaq Presario V4000, Compaq Presario V400 Maintenance And Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual