HP Compaq Presario SR5702F, Compaq Presario SR5703WM, Compaq Presario SR5705F, Compaq Presario SR5707C, Compaq Presario SR5708F Troubleshooting
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PC Troubleshooting and Maintenance Guide
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Table of Contents
PC Maintenance ........................................................................................... 1
Creating Data Backup Discs .....................................................................................1
Removing Unused Programs .....................................................................................1
Running the Disk Cleanup Program ...........................................................................1
Running the Disk Defragmenter Program ....................................................................2
Checking for Hard Disk Drive Errors..........................................................................2
Understanding Hard Disk Drive Space.......................................................................2
Recommended Maintenance Schedule.......................................................................3
Troubleshooting PC Problems ....................................................................... 4
Audio ....................................................................................................................4
Video ....................................................................................................................5
CD and DVD Drives ................................................................................................5
Display (Monitor) .................................................................................................... 7
Hard Disk Drive ......................................................................................................8
Hardware Installation ..............................................................................................8
Internet Access........................................................................................................9
Keyboard and Mouse............................................................................................11
Power..................................................................................................................12
Performance .........................................................................................................13
Miscellaneous....................................................................................................... 14
PC Troubleshooting and Maintenance Guide iii
iv PC Troubleshooting and Maintenance Guide
PC Maintenance
This section includes information about tasks you can
perform to help ensure the trouble-free operation of
your PC, and to ease the recovery of important
information on your PC should problems arise in the
future.
Creating Data Backup Discs
You can use the CD or DVD burning software included
on your PC to create backup discs of important
information including personal files, e-mail messages,
and Web site bookmarks.
When writing data to a backup disc, you should use
software that includes write verification functionality.
This verification feature compares the data on your
hard disk drive with the data copied to the disc to
ensure it is an exact copy. Depending on your disc
burning software, you may need to manually enable
this feature.
Removing Unused Programs
1 Click Start, and then click Control Panel.
2 Double-click Add or Remove Programs. The
Add or Remove Programs window opens.
3 Select the program you want to remove, and click
the Change/Remove button.
4 Follow the onscreen instructions.
NOTE: Some programs have their own uninstall
features. If you cannot uninstall a program from the
Control Panel, try using the program to uninstall.
Running the Disk Cleanup Program
The Disk Cleanup program frees up space on your
hard disk drive by removing temporary and unused
files (including Temporary Internet Files and files in the
Recycle Bin). You can run Disk Cleanup manually, or
you can set it up to run automatically.
Running Disk Cleanup manually
1 Click Start, All Programs, Accessories,
System Tools, and then click Disk Cleanup.
Disk Cleanup searches for files to delete and
calculates how much disk space can be saved.
2 Choose the files to delete by placing a check mark
in the check box next to the file types listed.
3 Click OK, and then click Yes to finish deleting the
selected files.
Scheduling Disk Cleanup to run
automatically
1 Click Start, and then Run, and type the following
into the open field (note there is a space between
the r and the /): cleanmgr /sageset:100
2 Select the types of files that you want removed (for
example, temporary files, Temporary Internet Files,
and the files in the Recycle Bin).
3 Click OK to save the settings.
4 Click Start, All Programs, Accessories,
System Tools, and then click Scheduled Tasks.
5 Double-click Add Scheduled Task and then
click Next.
6 Select Disk Cleanup from the application list and
then click Next.
7 Accept the default task name or type a name for
the task, select when the task is performed, and
click Next.
8 Select the time and reoccurrence (if available), and
click Next. Disk Cleanup may take a long time, so
select a time when the PC is on but not in use.
Enter your login name and password and
9
click Next.
If you do not have a password, leave the Password
field blank and click Next.
10 Select Open advanced properties for this
task when I click Finish and click Finish.
11 In the Run field of the Disk Cleanup window
add /sagerun:100 at the end of the path.
For example:
C:\WINDOWS\system32\cleanmgr.exe
/sagerun:100
12 Click OK and, if prompted, verify your password.
Disk Cleanup runs at the time you have set.
PC Troubleshooting and Maintenance Guide 1
Running the Disk Defragmenter Program
When Windows® stores files on your hard disk drive,
it often divides them into multiple pieces (or fragments)
so they fit into available space on the drive. When
you attempt to open a fragmented file, it must be
retrieved from more than one place, so the process
takes more time.
The Disk Defragmenter program groups the
fragmented files together on your hard disk drive to
improve PC performance. This does not affect the
location of files and folders on your PC.
NOTE: The Disk Defragmenter program may take a
long time to complete. You can run it unattended
overnight.
1 Open the Windows Task Manager by pressing the
Ctrl key, the Alt key, and the Delete key at the
same time.
2 On the Applications tab, select all the programs
that are listed, and then click End Task. Close the
Task Manager.
3 Click Start, choose All Programs,
Accessories, System Tools, and then click
Disk Defragmenter.
4 In the Volume column, select the hard disk drive you
want to defragment (typically C:), and then click
Defragment.
If Disk Defragmenter repeatedly starts, a hidden
background program is still accessing the hard disk
drive. Restart the PC in Safe Mode and run the Disk
Defragmenter program again:
1 Click Start, Turn Off Computer, and then
Restart.
2 Press the F8 key as soon as the first logo screen
appears.
3 On the Windows Advanced Options menu, use the
arrow keys to select Safe Mode and press the
Enter key.
4 Press the Enter key again to select the operating
system.
5 Log on to Windows. When the Desktop message
appears, click Yes to continue in Safe Mode.
6 After Windows starts, use the previous procedure to
run the Disk Defragmenter program.
Checking for Hard Disk Drive Errors
Perform the following procedure to check the integrity
of the hard disk drive in Windows XP. Close all open
programs before beginning the disk check.
1 Click Start, and then click My Computer.
2 In the window that opens, right-click the hard disk
drive that you want to check, and click
Properties.
3 In the Properties window, click the Tools tab.
4 Under Error-checking, click Check Now.
5 If desired, click the check box next to
Automatically fix file system errors and
Scan for and attempt recovery of bad
sectors.
6 Click Start. If prompted to restart, click Yes to
restart the PC.
Understanding Hard Disk Drive Space
HP PCs with the Windows XP operating system
preinstalled may appear to have a hard disk drive
smaller than what is stated in the product
specifications, in the documentation, or on the box.
Hard disk drives are described and advertised by
manufacturers in terms of decimal (base 10) capacity.
Windows and other programs, such as FDISK, use the
binary (base 2) numbering system.
In decimal notation, one megabyte (MB) is equal to
1,000,000 bytes, and one gigabyte (GB) is equal to
1,000,000,000 bytes. In the binary numbering
system, one megabyte is equal to 1,048,576 bytes,
and one gigabyte is equal to 1,073,741,824 bytes.
Because of the different measuring systems, you may
see a difference between the size reported by
Windows and the size advertised. The storage
capacity of the hard disk drive is as advertised.
2 PC Troubleshooting and Maintenance Guide
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