HP Compaq Presario SR5470AN, Compaq Presario SR5501P Warranty and Support Guide

HP Pavilion LC3700N 37 inch / LC3200N 32 inch / LC2600N 26 inch
LCD High-definition Television

Warranty and Support Guide

Don’t Forget to Register!

Go to: http://register.hp.com

Registration is quick and easy. The benefits include:

E-mail updates containing notifications about product

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enhancements, the most recent support alerts, and driver
updates specific to the product(s) you own.

The HP Newsgram, our monthly online magazine packed

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full of product news, support tips, project ideas, and
much more. Visit us at:

http://subscription.support.hp.com

Getting Help

HP provides expert advice on using your HP TV or solving
problems whether your product is in or out of warranty.
Support options and availability vary by product,
country/region, and language.

The following resources are available to help answer
questions or resolve issues:

1 Reference your product Start Here guide or the User’s

guide for information on setup and general

troubleshooting.

2 HP e-Support offers instant access to support

information and helpful tips, 24 hours a day, seven days
a week. You can also send e-mail to our online support
technicians to help resolve any issues. These services
require access to the Internet. To learn more, visit our
Customer Care Web site at:

http://www.hp.com/support

3 HP Total Care is available toll-free by phone 24 hours

a day, seven days a week. HP can diagnose product
issues and coordinate a repair if necessary. A repair
covered by the limited warranty is free during the limited
warranty period. After the warranty period, you will be
quoted a repair cost. HP Total Care can be contacted at:
1-[phone] [1-(800) HP invent].

When you call, please have your TV model number,
product number, serial number, and date of purchase
available. Telephone support is free during your limited
warranty period.

Write Down Important
Information About Your TV

Please take a moment to write down your product
information for future reference. You will need this
information if it is necessary to contact HP for support. A
sticker on your TV has the first three items printed on it.

Model Number: ______________________________________

Product Number: _____________________________________

Serial Number:_______________________________________

Product Name:_______________________________________

Purchase Date:_______________________________________

Pixel Policy

The LCD display panel is manufactured using highly precise
technology; however, occasionally some of the tiny pixels of
the panel may stop working properly. This is common with
LCD displays used in any television and is not specific to this
product.

Pixels not operating properly are categorized into two types.

Dark pixel: when a pixel appears as a dark spot against

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a bright background.
Bright pixel: when a pixel appears as a bright spot

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against a dark background.

A very small number of malfunctioning pixels are allowed
under product warranty.

Installation

HP recommends using a qualified installer for wall-mounting
your TV. Damage resulting from a custom installation is not
covered by this product warranty. The warranty may not
cover uninstalling or reinstalling a wall mounted or custom
installed TV for warranty service. The TV must be removed
from the wall or recessed area before a warranty service
technician arrives to repair or replace your TV.

Visit HPshopping at http://shopping.hp.com for
information on HP installation services.

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Warranty and License Information

Getting Repair

In-Home Service

If your TV has been diagnosed with a hardware failure,
we can schedule a convenient time for a qualified service
technician to come and repair your product. This service is
included as part of your product warranty.

Advanced Unit Replacement

If a bench repair is required to fix your product, HP will
arrange to have a replacement unit delivered to you and
will pick up your defective TV. We pay for all shipping and
handling. This service is free for the duration of the
hardware warranty period.

Protect Your Investment

Obtaining a Warranty Upgrade

Upgrade your standard factory warranty for up to 3 years
of coverage with an extended service plan. Service
coverage begins on product purchase date, and you must
purchase the service within the first year after purchasing
the TV.

For more information visit:

http://www.hp.com/home/ownerservices

(in the U.S. only).

Or call 1-[phone].

HP Out-of-Warranty
Support Options

Even after your warranty has ended, HP Total Care can still
provide you with a range of services and support options:

For Visa and MasterCard holders in the United States

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or calls from Canada, call 1-[phone]
[1-(800) HP invent]. Prices are subject to change
without notice and may vary based on your product.

Fees are charged to your Visa or MasterCard.

Recycle: HP Planet Partners

HP is sensitive to the environment and has a program, Planet
Partners, to make it simple for us to reclaim your old product
for recycling. HP will help you recycle your old equipment
even if it is not an HP product; we take back all makes and
models. Visit our Web site at
http://www.hp.com/recycle to find out how easy it is
to recycle.

Hardware Limited Warranty

Refurbished systems 90 days

Technical phone assistance to diagnose
potential hardware issues

General Terms

This HP Hardware Limited Warranty gives you, the customer,
express limited warranty rights from HP, the manufacturer.
Please refer to HP’s Web site for an extensive description of
your limited warranty entitlements. In addition, you may also
have other legal rights under applicable local law or special
written agreement with HP.

HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION, WHETHER WRITTEN OR ORAL, AND HP
EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
TO THE EXTENT ALLOWED BY THE LOCAL LAW OF
JURISDICTIONS OUTSIDE THE UNITED STATES, HP
DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS,
INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN THE
UNITED STATES, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY
QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY
SET FORTH ABOVE. SOME STATES OR
COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION
ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS,
SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED
WARRANTY MAY NOT APPLY TO YOU.

THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.

This Limited Warranty is applicable in all countries/regions
and may be enforced in any country/region where HP or its
authorized service providers offer warranty service for the
same product model number subject to the terms and
conditions set forth in this Limited Warranty.

90 days

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