HP Compaq Presario SR2010NX, Compaq Presario SR2020LA, Omni 10 5600us, Compaq Presario SR2125UK, Compaq Presario SR2109UK Service Guide

...

HP Pro Tablet 610 and HP Omni10

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: April 2014

First Edition: October 2013

Document Part Number: 737637-002

Product notice

This guide describes features that are common to most models. Some features may not be available on your tablet.

Not all features are available in all editions of Windows 8. This tablet may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See for

http://www.microsoft.com details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this tablet, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the tablet, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 4

Finding your hardware and software information ......................................................................... 4

Locating hardware .................................................................................................... 4

Locating software ....................................................................................... 4

Front ....................................................................................................................................... 5

Back ....................................................................................................................................... 6

Top edge ................................................................................................................................ 7

Back edge ............................................................................................................................... 8

Labels ..................................................................................................................................... 9

3 Illustrated parts catalog .................................................................................................. 10

Locating the serial number, product number, and model number .................................................. 10

Tablet major components ........................................................................................................ 11

Miscellaneous parts ................................................................................................................ 13

Sequential part number listing .................................................................................................. 14

4 Removal and replacement preliminary requirements ...................................................... 16

Tools required ....................................................................................................................... 16

Service considerations ............................................................................................................ 16

Plastic parts ............................................................................................................ 16

Cables and connectors ............................................................................................ 16

Grounding guidelines ............................................................................................................. 17

Electrostatic discharge damage ................................................................................. 17

Packaging and transporting guidelines ....................................................... 18

Workstation guidelines .............................................................. 18

5 Removal and replacement procedures ............................................................................ 20

Back cover ............................................................................................................................ 20

Power button board ................................................................................................................ 22

Volume button board .............................................................................................................. 23

Front-facing webcamera ......................................................................................................... 25

Light sensor board .................................................................................................................. 27

Rear-facing webcamera .......................................................................................................... 28

Audio board ......................................................................................................................... 30

Vibrator module ..................................................................................................................... 32

Battery .................................................................................................................................. 33

Wireless antennas .................................................................................................................. 35

SIM/card reader board .......................................................................................................... 37

Speakers ............................................................................................................................... 38

Display panel cable ............................................................................................................... 40

System board ........................................................................................................................ 42

6 Using Setup Utility (BIOS) ................................................................................................ 46

Starting Setup Utility (BIOS) ..................................................................................................... 46

Updating the BIOS ................................................................................................................. 46

Determining the BIOS version ................................................................................... 47

Downloading a BIOS update .................................................................................... 47

7 Specifications .................................................................................................................. 49

8 Backing up, restoring, and recovering ............................................................................ 50

Creating a Microsoft recovery drive (select models only) ............................................................. 50

Using Windows Refresh for quick and easy recovery .................................................................. 51

Removing everything and reinstalling Windows ......................................................................... 51

Backing up data using File History ........................................................................................... 52

9 Power cord set requirements .......................................................................................... 53

Requirements for all countries .................................................................................................. 53

Requirements for specific countries and regions ......................................................................... 53

10 Recycling ...................................................................................................................... 55

Index ................................................................................................................................. 56

1 Product description

Category Description HP Pro Tablet 610 HP Omni10

Product Name HP Pro Tablet 610 ×

HP Omni10 ×

Processor Intel Quad Core Z3795 1.60-GHz (turbo

up to 2.39-GHz) processor

Intel Quad Core Z3775 1.46-GHz (turbo up to 2.39-GHz) processor

Intel Quad Core Z3770 1.46-GHz (turbo

up to 2.40-GHz) processor

Panel 10.1-in, AntiGlare (AG), light-emitting

display (LED), WUXGA (1920×1200) , multitouch, capacitive, Gorilla glass 3 TouchScreen (with antismudge and airbonding, Windows 8 compliant); .ultraslim; 16:10 aspect ratio, typical brightness: 400 nits; 18-bit color depth with FRC; ≥80/80/80/80 viewing angle; UWVA Dual-link eDP interface

Graphics Intel Graphics Media Accelerator

Support for HD playback, streaming, and recording at 1080p at 30fps

Support for DX11

Memory Support for 2048-MB (1024-MB × 2), 8-

GB at 1600-MHz LPDDR3 128M × 32 × 2 memory IC

××

Mass storage Support for embedded MultiMediaCard

(eMMC) NAND flash (v4.51)

Support for 64- or 32-GB eMMC mass storage memory

××

Category Description HP Pro Tablet 610 HP Omni10

Audio and video One digital microphone

Stereo speakers

2.0-MP front-facing webcamera with webcamera activity light

8.0-MP rear-facing webcamera with autofocus

Sensors

Wireless networking Integrated wireless option: Mitsumi

Ambient light sensor

●

Accelerometer

●

eCompass

●

Gyro

●

Hall-effect sensor

●

DWM-W095A WiFi+BT 4.0 combination module with 2 antenna

Bluetooth: Class 1 Bluetooth 4.0+LE

Wifi: 802.11a/b/g/n 2×2 multiple-

input and multiple-output (MIMO)

××

External expansion Integrated micro SD card, support SDXC

in DDR50, SDR25 and SDR12 mode

Ports

Keys

Power requirements Support for 2-cell, 3.10-WHr, 4.19-AHr,

Security Software-based Trusted Platform Module

Audio: 3.5-mm headphone/

●

microphone combo jack, support NA type headset only

HDMI type-D connector

●

Power connector

●

Micro USB 2.0 type AB connector

●

(support for host mode only)

Power

●

Volume down

●

Volume up

●

Li-ion battery (non-removable)

Support for 18-W (12-V/1.5-A) non-PFC AC adapter with DC plug and localized cable plug support

(TPM) solution

××

2 Chapter 1 Product description

Category Description HP Pro Tablet 610 HP Omni10

Operating system Preinstalled: Microsoft Windows 8.1

(32-bit)

Serviceability End user replaceable part: AC

adapter

××

2 External component identification

Finding your hardware and software information

Locating hardware

To find out what hardware is installed on the tablet:

1. On the Start screen, type control panel, and then select Control Panel.

2. Select System and Security, and then in the System area, tap Device Manager. A list

displays all the devices installed on the tablet.

Locating software

To find out what software is installed on the tablet:

Swipe from the left until the arrow appears, and then tap the arrow in the lower-left corner of

▲

the screen.

– or –

Swipe up from the bottom to display the Apps screen.

4 Chapter 2 External component identification

Front

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local

area networks.

(2) Webcamera Records video and captures photographs. Some models allow you to video

conference and chat online using streaming video. To use the webcam, on the Start screen, tap the Camera app.

(3) Webcamera light On: The webcam is in use.

(4) Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in

your environment.

(5) WWAN antennas (2)*

(select models only)

(6) Windows button Minimizes all open applications and displays the Start screen.

*The antennas are not visible from the outside of the tablet. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, on the Start screen, type support, select the HP Support Assistant app, select My Computer, and then select User guides.

Send and receive wireless signals to communicate with wireless wide area networks.

Front

Back

Item Component Description

(1) Volume down button To decrease speaker volume, press the bottom edge of the button.

(2) Volume up button To increase speaker volume, press the top edge of the button.

(3) Webcamera Records video and captures photographs. To use the webcamera, on the Start

screen, tap the Camera app.

(4) Audio-out (headphone)/

Audio-in (microphone) jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the volume before

putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, on the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

NOTE: When a device is connected to the jack, the tablet speakers

are disabled.

NOTE: Be sure that the device cable has a 4-conductor connector that supports

both audio-out (headphone) and audio-in (microphone).

6 Chapter 2 External component identification

Top edge

Item Component Description

(1) Power button

(2) Internal microphone Records sound.

When the tablet is off, press the button to turn on the tablet.

●

When the tablet is on, press the button briefly to initiate Sleep.

●

When the tablet is in the Sleep state, press the button briefly to exit Sleep.

●

When the tablet is in Hibernation, press the button briefly to

●

exit Hibernation.

CAUTION: Pressing and holding down the power button will result in the loss

of unsaved information.

If the tablet has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the tablet.

NOTE: For select models, the Intel Rapid Start Technology feature is enabled at

the factory. Rapid Start Technology allows your tablet to resume quickly from inactivity.

To learn more about your power settings, see your power options. On the Start screen, type power options, and then select Power Options.

Top edge

Back edge

Item Component Description

(1) Speakers (2) Produce sound.

(2) Serial number and

product number

(3) Power connector Connects an AC adapter.

(4) Micro USB 2.0 port Connects an optional micro USB device.

(5) Micro HDMI port Connects an optional video or audio device, such as a high-definition television,

(6) Micro SIM slot Supports a wireless subscriber identity module (SIM) (select models only).

(7) Micro memory card

reader

Provide important information to identify your tablet. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

any compatible digital or audio component, or a high-speed HDMI device.

Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated. To remove a card: Press in on the card it until it pops out.

8 Chapter 2 External component identification

Labels

The labels affixed to the tablet provide information you may need when you troubleshoot system problems or travel internationally with the tablet.

IMPORTANT: All labels described in this section are located on the back of the tablet.

●

Serial number and product number are located on the bottom edge of the tablet and/or affixed to the back of the tablet. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Regulatory label(s)—Provide(s) regulatory information about the tablet. Regulatory markings for your country or region are located on the back of the tablet. For regulatory identification purposes, your product is assigned a Regulatory Model Number. The regulatory number should not be confused with the marketing name or product numbers. For more information, see the Quick Start guide included with your tablet.

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to then follow the on-screen instructions.

Locating the serial number, product number, and model number

The serial number and product number of your tablet are located on the left edge of the tablet. The model number of your tablet is located on the back of your tablet. You may need the information when you travel internationally or when you contact support.

http://partsurfer.hp.com, select your country or region, and

10 Chapter 3 Illustrated parts catalog

Tablet major components

Item Component Spare part number

(1) Back cover (includes shielding):

For use only on HP Pro Tablet 610 tablet models 763533-001

For use only on HP Omni 10 tablet models 739813-001

(2) Power button board (includes cable) 739807-001

(3) Light sensor board (includes double-sided adhesive and microphone) 739810-001

(4) Front-facing webcamera (includes cable and double-sided adhesive) 739815-001

Tablet major components

Item Component Spare part number

(5) Rear-facing webcamera (includes bracket and cable) 739816-001

(6) Volume button board (includes cable and double-sided adhesive) 739808-001

(7) Audio board (includes bracket and cable) 739811-001

(8) Battery, 2-cell, 3.10-WHr, 4.19-AHr, Li-ion (includes cable) 740479-001

(9) Antenna Kit (includes left and right wireless antennna cables and transceivers) 744496-001

(10) SIM/card reader board (includes cable) 739809-001

(11) Speaker Kit (includes left and right speakers and cables) 739814-001

(12) Vibrator module (includes cable) 741075-001

(13) Display panel cable 739817-001

(14) System board:

For use only on HP Pro Tablet 610 tablet models:

System board for use only on HP Pro Tablet 610 tablet models equipped with an Intel

Quad Core Z3795 1.60-GHz (turbo up to 2.39-GHz) processor, 4.0-GB of system memory, 64-GB eMMC system storage, and a graphics subsystem with UMA memory for use only on tablet models equipped with the Windows 8 Professional operating system

System board for use only on HP Pro Tablet 610 tablet models equipped with an Intel

Quad Core Z3775 1.46-GHz (turbo up to 2.39-GHz) processor, 2.0-GB of system memory, 32-GB eMMC system storage, and a graphics subsystem with UMA memory for use only on tablet models equipped with the Windows 8 Professional operating system

System board for use only on HP Pro Tablet 610 tablet models equipped with an Intel

764203-601

764203-501

764203-001

764202-601

764202-501

System board for use only on HP Pro Tablet 610 tablet models equipped with an Intel

For use only on HP Omni 10 tablet models:

12 Chapter 3 Illustrated parts catalog

764202-001

Item Component Spare part number

System board equipped with an Intel Quad Core Z3770 1.46-GHz (turbo up to 2.40-

GHz) processor, 2.0-GB of system memory, 64-GB eMMC system storage, and a graphics subsystem with UMA memory for use only on tablet models equipped with the Windows 8 Standard operating system

System board equipped with an Intel Quad Core Z3770 1.46-GHz (turbo up to 2.40-

GHz) processor, 2.0-GB of system memory, 64-GB eMMC system storage, and a graphics subsystem with UMA memory for use only on tablet models equipped with the FreeDOS or Linux operating systems

NOTE: This system board spare part kit is also used by European, Middle Eastern,

and African countries and regions for refurbishing.

System board equipped with an Intel Quad Core Z3770 1.46-GHz (turbo up to 2.40-

GHz) processor, 2.0-GB of system memory, 32-GB eMMC system storage, and a graphics subsystem with UMA memory for use only on tablet models equipped with the Windows 8 Standard operating system

System board equipped with an Intel Quad Core Z3770 1.46-GHz (turbo up to 2.40-

GHz) processor, 2.0-GB of system memory, 32-GB eMMC system storage, and a graphics subsystem with UMA memory for use only on tablet models equipped with the FreeDOS or Linux operating systems

NOTE: This system board spare part kit is also used by European, Middle Eastern,

and African countries and regions for refurbishing.

(15) 10.1-in, AG, LED, WUXGA, TouchScreen, display panel assembly

739805-501

739805-001

739803-501

739803-001

NOTE: The display assembly does not include the display panel cable. The display panel cable is available using

spare part number 739817-001.

For use only on HP Pro Tablet 610 tablet models 763536-001

For use only on HP Omni 10 tablet models 739812-001

Miscellaneous parts

Component Spare part number

18-W AC adapter:

For use only on HP Pro Tablet 610 tablet models in Australia 741855-002

For use on all tablet models in Europe and South Korea 741855-009

For use only on HP Pro Tablet 610 tablet models in India 741855-005

For use on all tablet models in North America 741855-008

For use on all tablet models in the United Kingdom 741855-003

Screw Kit 744498-001

Miscellaneous parts

+ 44 hidden pages