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HP ProtectTools
Getting Started
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© Copyright 2012 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a
trademark of Intel Corporation in the U.S.
and other countries and is used under
license. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: August 2012
Document Part Number: 702113-001
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Table of contents
1 Introduction to security .................................................................................................................................. 1
HP ProtectTools features ..................................................................................................................... 1
HP ProtectTools security product description and common use examples ......................................... 2
Password Manager .............................................................................................................. 3
Drive Encryption for HP ProtectTools (select models only) ................................................. 3
Device Access Manager for HP ProtectTools (select models only) ..................................... 3
Computrace for HP ProtectTools (formerly LoJack Pro) (purchased separately) ................ 4
Achieving key security objectives ......................................................................................................... 4
Protecting against targeted theft .......................................................................................... 5
Restricting access to sensitive data ..................................................................................... 5
Preventing unauthorized access from internal or external locations ................................... 5
Creating strong password policies ....................................................................................... 5
Additional security elements ................................................................................................................. 6
Assigning security roles ....................................................................................................... 6
Managing HP ProtectTools passwords ................................................................................ 6
Creating a secure password ............................................................................... 7
Backing up credentials and settings .................................................................... 7
2 Getting started ................................................................................................................................................ 8
HP Client Security Setup Wizard .......................................................................................................... 8
HP ProtectTools Security Manager Setup Wizard ............................................................................... 9
HP Client Security Dashboard .............................................................................................................. 9
3 Easy Setup Guide for Small Business ........................................................................................................ 10
Getting started .................................................................................................................................... 10
Password Manager ............................................................................................................................ 10
Viewing and managing the saved authentications in Password Manager ......................... 11
Device Access Manager for HP ProtectTools .................................................................................... 11
Drive Encryption for HP ProtectTools ................................................................................................. 12
4 HP ProtectTools Security Manager Administrative Console .................................................................... 13
Getting started .................................................................................................................................... 13
HP Client Security Setup Wizard ....................................................................................... 13
HP ProtectTools Security Manager Setup Wizard ............................................................. 14
HP Client Security Dashboard ........................................................................................... 14
Opening HP ProtectTools Administrative Console ............................................................................. 15
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Using Administrative Console ............................................................................................................ 15
Configuring your system ..................................................................................................................... 16
Setting up authentication for your computer ...................................................................... 16
Logon Policy ...................................................................................................... 16
Session Policy ................................................................................................... 17
Settings .............................................................................................................................. 17
Managing users ................................................................................................................. 17
Credentials ......................................................................................................................... 17
SpareKey .......................................................................................................... 18
Fingerprints ....................................................................................................... 18
Face .................................................................................................................. 19
Smart card ......................................................................................................... 19
Initializing the smart card .................................................................. 19
Registering the smart card ............................................................... 20
Configuring the smart card ............................................................... 20
Contactless card ............................................................................................... 21
Proximity card ................................................................................................... 21
Bluetooth ........................................................................................................... 21
PIN .................................................................................................................... 21
Applications ........................................................................................................................................ 21
General tab ........................................................................................................................ 22
Applications tab ................................................................................................................. 22
Data .................................................................................................................................................... 22
Computer ............................................................................................................................................ 22
5 HP ProtectTools Security Manager ............................................................................................................. 23
Opening Security Manager ................................................................................................................. 23
Using the Security Manager User Console ........................................................................................ 23
Your personal ID card ........................................................................................................................ 24
My Logons .......................................................................................................................................... 24
Password Manager ............................................................................................................ 24
For Web pages or programs where a logon has not yet been created ............. 25
For Web pages or programs where a logon has already been created ............ 25
Adding logons ................................................................................................... 26
Editing logons .................................................................................................... 27
Using the Password Manager Quick Links menu ............................................. 27
Organizing logons into categories ..................................................................... 27
Managing your logons ....................................................................................... 28
Assessing your password strength ................................................................... 28
Password Manager icon settings ...................................................................... 29
Settings ............................................................................................................. 29
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Credential Manager ........................................................................................................... 29
Changing your Windows password ................................................................... 30
Setting up your SpareKey ................................................................................. 30
Enrolling your fingerprints ................................................................................. 31
Enrolling scenes for face logon ......................................................................... 31
Authentication ................................................................................... 32
Dark mode ........................................................................................ 32
Learning ............................................................................................ 33
Deleting a scene ............................................................................... 33
Advanced User Settings ................................................................... 33
Setting up a smart card ..................................................................................... 33
Initializing the smart card .................................................................. 33
Registering the smart card ............................................................... 34
Changing the smart card PIN ........................................................... 34
Contactless card ............................................................................................... 34
Proximity card ................................................................................................... 34
Bluetooth ........................................................................................................... 34
PIN .................................................................................................................... 35
Administration .................................................................................................................... 35
Advanced ........................................................................................................................... 35
Setting your preferences ................................................................................... 35
Backing up and restoring your data .................................................................. 36
6 Drive Encryption for HP ProtectTools (select models only) ..................................................................... 38
Opening Drive Encryption .................................................................................................................. 38
General tasks ..................................................................................................................................... 39
Activating Drive Encryption for standard hard drives ......................................................... 39
Activating Drive Encryption for self-encrypting drives ........................................................ 39
Deactivating Drive Encryption ............................................................................................ 41
Logging in after Drive Encryption is activated .................................................................... 41
Protect your data by encrypting your hard drive ................................................................ 42
Advanced tasks .................................................................................................................................. 42
Managing Drive Encryption (administrator task) ................................................................ 42
Using Enhanced Security with TPM (select models only) ................................. 43
Encrypting or decrypting individual drive partitions (software encryption only) . 43
Backup and recovery (administrator task) ......................................................................... 43
Backing up encryption keys .............................................................................. 43
Recovering access to an activated computer using backup keys ..................... 44
Performing an HP SpareKey Recovery ............................................................................. 44
Displaying encryption status ............................................................................................................... 45
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7 Device Access Manager for HP ProtectTools (select models only) ......................................................... 46
Opening Device Access Manager ...................................................................................................... 46
Setup Procedures ............................................................................................................................... 47
Configuring device access ................................................................................................. 47
Simple Configuration ......................................................................................... 47
Starting the background service ....................................................... 48
Device Class Configuration ............................................................................... 48
Denying access to a user or group ................................................... 49
Allowing access for a user or a group .............................................. 50
Allowing access to a class of devices for one user of a group ......... 50
Allowing access to a specific device for one user of a group ........... 50
Removing settings for a user or a group .......................................... 51
Resetting the configuration ............................................................... 51
JITA Configuration ............................................................................................ 51
Creating a JITA for a user or group .................................................. 52
Creating an extendable JITA for a user or group ............................. 52
Disabling a JITA for a user or group ................................................. 53
Advanced Settings ............................................................................................................................. 53
Device Administrators group .............................................................................................. 54
eSATA Device Support ...................................................................................................... 54
Unmanaged Device Classes ............................................................................................. 54
8 Theft recovery (select models only) ............................................................................................................ 56
9 Localized password exceptions .................................................................................................................. 57
What to do when a password is rejected ............................................................................................ 57
Windows IMEs not supported at the Preboot Security level or the HP Drive Encryption level ........... 57
Password changes using keyboard layout that is also supported ...................................................... 58
Special key handling .......................................................................................................................... 58
Glossary ............................................................................................................................................................. 60
Index ................................................................................................................................................................... 63
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1 Introduction to security
HP ProtectTools Security Manager software provides security features that help protect against
unauthorized access to the computer, networks, and critical data.
Application Features
HP ProtectTools Security Manager Administrative Console
(for administrators)
HP ProtectTools Security Manager User Console (for users)
The software modules available for your computer may vary depending on your model.
HP ProtectTools software modules may be preinstalled, preloaded, or available for download from the
HP website. For more information, go to
NOTE: The instructions in this guide are written with the assumption that you have already installed
the applicable HP ProtectTools software modules.
HP ProtectTools features
The following table details the key features of HP ProtectTools modules.
●
Requires Microsoft Windows
access.
Provides access to modules that are configured by an
●
administrator and not available to users.
Allows initial security setup and configures options or
●
requirements for all users.
Allows users to configure options provided by an
●
administrator.
Allows administrators to provide users limited control of
●
some HP ProtectTools modules.
http://www.hp.com.
®
administrator rights to
Module Key features
HP ProtectTools Security Manager Administrative
Console
HP ProtectTools Security Manager User Console General users can perform the following functions:
Administrators can perform the following functions:
Use the Security Manager Setup Wizard to set up and configure
●
levels of security and security logon methods.
Configure options hidden from users.
●
● Activate Drive Encryption and configure user access.
Configure Device Access Manager policies and user access.
●
Use administrator tools to add and remove HP ProtectTools
●
users and view user status.
View settings for Encryption Status and Device Access
●
Manager.
● Activate Computrace for HP ProtectTools.
Configure Preferences and Backup and Restore options.
●
HP ProtectTools features 1
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Module Key features
Credential Manager General users can perform the following functions:
Change user names and passwords.
●
Configure and change user credentials such as a Windows
●
password, fingerprint, face images, smart card, proximity card,
or contactless card.
Password Manager General users can perform the following functions:
Organize, and set up user names and passwords.
●
Create stronger passwords for enhanced account security.
●
Password Manager fills in and submits the information
automatically.
Streamline the logon process with the Single Sign On feature,
●
which automatically remembers and applies user credentials.
Drive Encryption for HP ProtectTools (select models
only)
Device Access Manager for HP ProtectTools (select
models only)
Theft Recovery (Computrace for HP ProtectTools,
purchased separately)
● Provides complete, full-volume hard drive encryption.
Forces pre-boot authentication in order to decrypt and access
●
the data.
Offers the option to activate self-encrypting drives (select
●
models only).
Allows IT managers to control access to devices based on user
●
profiles.
Prevents unauthorized users from removing data using external
●
storage media, and from introducing viruses into the system
from external media.
Allows administrators to disable access to communication
●
devices for specific individuals or groups of users.
● Requires separate purchase of tracking and tracing
subscriptions to activate.
Provides secure asset tracking.
●
Monitors user activity, as well as hardware and software
●
changes.
Remains active even if the hard drive is reformatted or replaced.
●
HP ProtectTools security product description and common use examples
Most of the HP ProtectTools security products have both user authentication (usually a password)
and an administrative backup to gain access if passwords are lost, not available, or forgotten, or any
time corporate security requires access.
NOTE: Some of the HP ProtectTools security products are designed to restrict access to data. Data
should be encrypted when it is so important that the user would rather lose the information than have
it compromised. It is recommended that all data be backed up in a secure location.
2 Chapter 1 Introduction to security
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Password Manager
Password Manager stores user names and passwords, and can be used to:
Save login names and passwords for Internet access or email.
●
Automatically log the user in to a website or email.
●
● Manage and organize authentications.
Select a Web or network asset and directly access the link.
●
View names and passwords when necessary.
●
Example 1: A purchasing agent for a large manufacturer makes most of her corporate transactions
over the Internet. She also frequently visits several popular websites that require login information.
She is keenly aware of security so does not use the same password on every account. The
purchasing agent has decided to use Password Manager to match Web links with different user
names and passwords. When she goes to a website to log on, Password Manager presents the
credentials automatically. If she wants to view the user names and passwords, Password Manager
can be configured to display them.
Password Manager can also be used to manage and organize the authentications. This tool will allow
a user to select a Web or network asset and directly access the link. The user can also view the user
names and passwords when necessary.
Example 2: A hard-working CPA has been promoted and will now manage the entire accounting
department. The team must log on to a large number of client Web accounts, each of which uses
different login information. This login information needs to be shared with other workers, so
confidentiality is an issue. The CPA decides to organize all the Web links, company user names, and
passwords within Password Manager. Once complete, the CPA deploys Password Manager to the
employees so they can work on the Web accounts and never know the login credentials that they are
using.
Drive Encryption for HP ProtectTools (select models only)
Drive Encryption is used to restrict access to the data on the entire computer hard drive or a
secondary drive. Drive Encryption can also manage self-encrypting drives.
Example 1: A doctor wants to make sure only he can access any data on his computer hard drive.
The doctor activates Drive Encryption, which requires pre-boot authentication before Windows login.
Once set up, the hard drive cannot be accessed without a password before the operating system
starts. The doctor could further enhance drive security by choosing to encrypt the data with the selfencrypting drive option.
Drive Encryption for HP ProtectTools does not allow access to the encrypted data even when the
drive is removed, because they are both bound to the original system board.
Example 2: A hospital administrator wants to ensure only doctors and authorized personnel can
access any data on their local computer without sharing their personal passwords. The IT department
adds the administrator, doctors, and all authorized personnel as Drive Encryption users. Now only
authorized personnel can boot the computer or domain using their personal user name and
password.
Device Access Manager for HP ProtectTools (select models only)
Device Access Manager for HP ProtectTools allows an administrator to restrict and manage access
to hardware. Device Access Manager for HP ProtectTools can be used to block unauthorized access
to USB flash drives where data could be copied. It can also restrict access to CD/DVD drives, control
HP ProtectTools security product description and common use examples 3
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of USB devices, network connections, and so on. An example would be a situation where outside
vendors need access to company computers but should not be able to copy the data to a USB drive.
Example 1: A manager of a medical supply company often works with personal medical records
along with his company information. The employees need access to this data, however, it is
extremely important that the data is not removed from the computer by a USB drive or any other
external storage media. The network is secure, but the computers have CD burners and USB ports
that could allow the data to be copied or stolen. The Manager uses Device Access Manager to
disable the USB ports and CD burners so they cannot be used. Even though the USB ports are
blocked, mouse and keyboards will continue to function.
Example 2: An insurance company does not want its employees to install or load personal software
or data from home. Some employees need access to the USB port on all computers. The IT manager
uses Device Access Manager to enable access for some employees while blocking external access
for others.
Computrace for HP ProtectTools (formerly LoJack Pro) (purchased separately)
Computrace for HP ProtectTools (purchased separately) is a service that can track the location of a
stolen computer whenever the user accesses the Internet. Computrace for HP ProtectTools can also
help remotely manage and locate computers, as well as monitor computer usage and applications.
Example 1: A school principal instructed the IT department to keep track of all the computers at his
school. After the inventory of the computers was made, the IT administrator registered all the
computers with Computrace so they could be traced in case they were ever stolen. Recently, the
school realized several computers were missing, so the IT administrator alerted the authorities and
Computrace officials. The computers were located and were returned to the school by the authorities.
Example 2: A real estate company needs to manage and update computers all over the world. They
use Computrace to monitor and update the computers without having to send an IT person to each
computer.
Achieving key security objectives
The HP ProtectTools modules can work together to provide solutions for a variety of security issues,
including the following key security objectives:
Protecting against targeted theft
●
Restricting access to sensitive data
●
● Preventing unauthorized access from internal or external locations
Creating strong password policies
●
4 Chapter 1 Introduction to security
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Protecting against targeted theft
An example of targeted theft would be the theft of a computer containing confidential data and
customer information at an airport security checkpoint. The following features help protect against
targeted theft:
The pre-boot authentication feature, if enabled, helps prevent access to the operating system.
●
Security Manager for HP ProtectTools—See
◦
on page 23.
◦ Drive Encryption for HP ProtectTools—See
models only) on page 38.
Encryption helps ensure that data cannot be accessed even if the hard drive is removed and
●
installed into an unsecured system.
Computrace can track the computer's location after a theft.
●
Computrace for HP ProtectTools—See
◦
HP ProtectTools Security Manager
Drive Encryption for HP ProtectTools (select
Theft recovery (select models only) on page 56.
Restricting access to sensitive data
Suppose a contract auditor is working onsite and has been given computer access to review sensitive
financial data; you do not want the auditor to be able to print the files or save them to a writable
device such as a CD. The following feature helps restrict access to data:
Device Access Manager for HP ProtectTools allows IT managers to restrict access to
●
communication devices so that sensitive information cannot be copied from the hard drive. See
Device Class Configuration on page 48.
Preventing unauthorized access from internal or external locations
Unauthorized access to an unsecured business computer presents a very real risk to corporate
network resources such as information from financial services, an executive, or the R&D team, and to
private information such as patient records or personal financial records. The following features help
prevent unauthorized access:
The pre-boot authentication feature, if enabled, helps prevent access to the operating system.:
●
Security Manager for HP ProtectTools—See
◦
on page 23.
Drive Encryption for HP ProtectTools—See
◦
models only) on page 38.
● Security Manager helps ensure that an unauthorized user cannot get passwords or access to
password-protected applications. See
Device Access Manager for HP ProtectTools allows IT managers to restrict access to writable
●
devices so sensitive information cannot be copied from the hard drive. See
Manager for HP ProtectTools (select models only) on page 46.
Creating strong password policies
If a company policy goes into effect that requires the use of strong password policy for dozens of
Web-based applications and databases, Security Manager provides a protected repository for
passwords and Single Sign On convenience. See
HP ProtectTools Security Manager
Drive Encryption for HP ProtectTools (select
HP ProtectTools Security Manager on page 23.
Device Access
HP ProtectTools Security Manager on page 23.
Achieving key security objectives 5
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Additional security elements
Assigning security roles
In managing computer security (particularly for large organizations), one important practice is to
divide responsibilities and rights among various types of administrators and users.
NOTE: In a small organization or for individual use, these roles may all be held by the same person.
For HP ProtectTools, the security duties and privileges can be divided into the following roles:
Security officer—Defines the security level for the company or network and determines the
●
security features to deploy, such as Drive Encryption.
NOTE: Many of the features in HP ProtectTools can be customized by the security officer in
cooperation with HP. For more information, go to
IT administrator—Applies and manages the security features defined by the security officer. Can
●
also enable and disable some features. For example, if the security officer has decided to deploy
smart cards, the IT administrator can enable both password and smart card mode.
● User—Uses the security features. For example, if the security officer and IT administrator have
enabled smart cards for the system, the user can set the smart card PIN and use the card for
authentication.
CAUTION: Administrators are encouraged to follow “best practices” in restricting end-user
privileges and restricting user access.
http://www.hp.com.
Unauthorized users should not be granted administrative privileges.
Managing HP ProtectTools passwords
Most of the HP ProtectTools Security Manager features are secured by passwords. The following
table lists the commonly used passwords, the software module where the password is set, and the
password function.
The passwords that are set and used by IT administrators only are indicated in this table as well. All
other passwords may be set by regular users or administrators.
HP ProtectTools password Set in the following
Windows logon password Windows Control Panel or
Security Manager Backup and
Recovery password
Smart card PIN Credential Manager Can be used as multifactor authentication.
module
HP ProtectTools Security
Manager
Security Manager, by
individual user
Function
Can be used for manual logon and for
authentication to access various Security
Manager features.
Protects access to the Security Manager
Backup and Recovery file.
Can be used as Windows authentication.
Authenticates users of Drive Encryption, if
the smart card is selected.
6 Chapter 1 Introduction to security
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Creating a secure password
When creating passwords, you must first follow any specifications that are set by the program. In
general, however, consider the following guidelines to help you create strong passwords and reduce
the chances of your password being compromised:
Use passwords with more than 6 characters, preferably more than 8.
●
Mix the case of letters throughout your password.
●
Whenever possible, mix alphanumeric characters and include special characters and
●
punctuation marks.
Substitute special characters or numbers for letters in a key word. For example, you can use the
●
number 1 for letters I or L.
Combine words from 2 or more languages.
●
Split a word or phrase with numbers or special characters in the middle, for example,
●
“Mary2-2Cat45.”
Do not use a password that would appear in a dictionary.
●
Do not use your name for the password, or any other personal information, such as your birth
●
date, pet names, or mother's maiden name, even if you spell it backwards.
Change passwords regularly. You might change only a couple of characters that increment.
●
If you write down your password, do not store it in a commonly visible place very close to the
●
computer.
● Do not save the password in a file, such as an email, on the computer.
Do not share accounts or tell anyone your password.
●
Backing up credentials and settings
You can back up credentials in the following ways:
● Use Drive Encryption for HP ProtectTools to select and back up HP ProtectTools credentials.
Use the Backup and Recovery tool in HP ProtectTools Security Manager as a central location
●
from which you can back up and restore security credentials from some of the installed HP
ProtectTools modules.
Additional security elements 7
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2 Getting started
To configure settings for HP ProtectTools, use the HP Client Security Setup Wizard or the HP
ProtectTools Security Manager Setup Wizard.
After you have completed the HP Client Security Setup Wizard, application status is displayed on the
HP Client Security Dashboard.
HP Client Security Setup Wizard
NOTE: Administration of HP ProtectTools requires administrative privileges.
The HP Client Security Setup Wizard guides you through setting up the most commonly used
features of Security Manager. If you have not completed the HP Client Security Setup Wizard
previously, you can launch HP Client Security Setup Wizard in one of the following ways:
From the Start screen, click or tap the HP Client Security app.
▲
– or –
From the Windows desktop, click or tap the HP ProtectTools gadget.
Pages are displayed in the following order:
1. Windows password—Enter your Windows password.
This will protect your Windows account using strong authentication.
2. SpareKey—To enroll the SpareKey option, select three security questions.
3. Enroll fingerprints—If a fingerprint reader and the associated driver are installed, you can
enroll fingerprints. You must select and register at least 2 fingerprints.
4. Drive Encryption—If Drive Encryption for HP ProtectTools is installed, you can activate
encryption on the primary drive:
Software encryption for a traditional hard drive
●
Hardware encryption if a self-encrypting drive is detected.
●
You must save an encryption key on one or more of the following before encryption is enabled:
NOTE: If you cancel the wizard at this time, you will not be able to activate Windows and Drive
Encryption authentication.
● Removable media, such as a USB flash drive with FAT 32 format.
This option is selected by default if a single removable device is detected before the
◦
Drive Encryption page is displayed.
If 2 or more removable devices are detected, select one of the drives displayed.
◦
SkyDrive—This option is available if an Internet connection is detected.
●
A Windows
®
Live ID is required. Enter your ID and password, or sign up for one.
5. The Finish page displays a success notification, and you are prompted to reboot for Drive
Encryption activation.
8 Chapter 2 Getting started
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HP ProtectTools Security Manager Setup Wizard
NOTE: Administration of HP ProtectTools requires administrative privileges.
The HP ProtectTools Security Manager Setup Wizard guides you through setting up the features of
Security Manager. Besides the settings found in the wizard, administrators can configure many
additional security features through the Administrative Console. These settings apply to the computer
and all users who share the computer.
To launch the HP ProtectTools Security Manager Setup Wizard:
Click Setup Wizard in the left panel of the Administrative Console, and then follow the on-
▲
screen instructions until setup is complete.
Administrators can launch Administrative Console from HP ProtectTools Security Manager User
Console. For more information, see
on page 13.
Security Manager and its applications are available to all users who share this computer.
HP ProtectTools Security Manager Administrative Console
HP Client Security Dashboard
To open HP Client Security if you have previously completed the HP Client Security Setup Wizard:
From the Start screen, type hp and then select HP Client Security.
▲
The dashboard displays a quick overview of features and related status for each application.
Click or tap an application row to display more information for the selected application:
▲
The Configure Now button indicates an application not yet configured. Click or tap the
●
button to open the application page to configure the application.
The Settings button indicates an application with an OK status. Click or tap the button to
●
access the settings for the application.
The User Console is launched for a user configuration.
●
● The Administrative Console is launched for a configuration requiring administrator
privilege.
The Status Dashboard stays open after the User Console or the Administrative Console is
●
launched, and once you have configured settings and closed the Console, the status is
refreshed.
HP ProtectTools Security Manager Setup Wizard 9
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3 Easy Setup Guide for Small Business
This chapter is designed to demonstrate the basic steps to activate the most common and useful
options within HP ProtectTools for Small Business. There are numerous tools and options available in
this software that will allow you to fine-tune your preferences and set your access control. This Easy
Setup Guide will focus on getting each module running with the least amount of setup effort and time.
For additional information, just select the module you are interested in and click the ? or Help button
in the upper right corner. This button will automatically provide information to help you with the
currently displayed window.
Getting started
1. From the Windows desktop, open HP ProtectTools Security Manager by double-clicking the HP
ProtectTools icon in the notification area located at the far right of the taskbar.
2. Enter your Windows password, or create a Windows password.
3. Complete the setup wizard.
NOTE: By default, HP ProtectTools Security Manager is set to Strong Authentication Policy.
This setting is designed to prevent unauthorized access while logged into Windows and should be
used when high security is needed or if users are away from their systems frequently throughout the
day. If you would like to change this setting, click the Session Policy tab, and make your selections.
To have HP ProtectTools Security Manager require authentication only once during the Windows
login, follow this procedure.
1. From the Windows desktop, open HP ProtectTools Security Manager by double-clicking the HP
ProtectTools icon in the notification area located at the far right of the taskbar.
2. In the left pane, click Administration, and then click Administrative Console.
3. In the left pane under System, select Authentication from the Security group.
4. Click the Session Policy tab, and then select the login combination requirements for the
session. To reverse these selections, click Restore Defaults.
5. Click the Apply button when complete.
Password Manager
Passwords! We all have quite a number of them – especially if you regularly access websites or use
applications that require you to log on. The normal user either uses the same password for every
application and website, or gets really creative and promptly forgets which password goes with which
application.
Password Manager can automatically remember your passwords or give you the ability to discern
which sites to remember and which to omit. Once you sign on to the computer, Password Manager
will provide your passwords or credentials for participating applications or websites.
When you access any application or website requiring credentials, Password Manager will
automatically recognize the site, and will ask if you want the software to remember your information. If
you want to exclude certain sites, you can decline the request.
10 Chapter 3 Easy Setup Guide for Small Business
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To start saving web locations, user names, and passwords:
1. As an example, navigate to a participating website or application, and then click the Password
Manager icon in the upper-left corner of the Web page to add the web authentication.
2. Name the link (optional) and enter a user name and password into Password Manager.
NOTE: The areas that Password Manager will use now and for subsequent visits are
highlighted.
3. When complete, click the OK button.
4. Password Manager can also save your user name and passwords for network shares or
mapped network drives.
Viewing and managing the saved authentications in Password Manager
Password Manager allows you to view, manage, back up, and launch your authentications from a
central location. Password Manager also supports the launching of saved sites from Windows.
To open Password Manager, use one of the following two methods:
Use the keyboard combination of ctrl+Windows logo key+h to open Password Manager, and
●
then click Open to launch and authenticate the saved shortcut.
– or –
Select the Manage tab in Password Manager to open HP ProtectTools Security Manager to edit
●
the credentials.
Password Manager’s Edit option allows you to view and modify the name, login name, and even
reveal the passwords.
HP ProtectTools for Small Business allows all credentials and settings to be backed up and/or copied
to another computer.
Device Access Manager for HP ProtectTools
Device Access Manager can be used to restrict the use of various internal and external storage
devices so your data will remain secured on the hard drive and not walk out the door of your
business. An example would be to allow a user access to your data but block them from copying it to
a CD, personal music player, or USB memory device. Below is an easy way to set this up.
1. From the Windows desktop, open HP ProtectTools Security Manager User Console by double-
clicking the HP ProtectTools icon in the notification area located at the far right of the taskbar.
2. In the left pane of HP ProtectTools Security Manager, click Administration, and then click
Administrative Console.
3. Click Device Access Manager, and then click Device Class Configuration.
4. The next step is to select who will continue to have access while everyone else is blocked.
5. Select the hardware devices that you want to restrict, and then click the Apply button to finish
the process.
6. Select Add, click Advanced, and then click Find Now.
Device Access Manager for HP ProtectTools 11
Page 18
7. Select the desired user, and then click OK > OK > Apply.
Your choice is displayed in the Users/Groups box.
8. Select the Device Class that the user will be using, select Allow or Deny, and then click Apply.
Drive Encryption for HP ProtectTools
Drive Encryption for HP ProtectTools is used to protect your data by encrypting the entire hard drive.
The data on your hard drive will stay protected if your PC is ever stolen and/or if the hard drive is
removed from the original computer and placed in a different computer.
An additional security benefit is that Drive Encryption requires you to properly authenticate using your
user name and password before the operating system starts. This process is called pre-boot
authentication.
To make it easy for you, multiple software modules synchronize passwords automatically, including
Windows user accounts, domains, Drive Encryption for HP ProtectTools, Password Manager, and HP
ProtectTools Security Manager.
Use the following simple steps to activate Drive Encryption for HP ProtectTools:
1. From the Windows desktop, open HP ProtectTools Security Manager by double-clicking the HP
ProtectTools icon in the notification area located at the far right of the taskbar.
2. In the left pane, click Administration, and then click Administrative Console.
3. In the left pane, click Setup Wizard.
4. Select Next in the Welcome screen.
5. Enter your Windows password to start the activation wizard, and then click Next.
6. Skip SpareKey if it is not desired.
7. Check the Drive Encryption box, and then click Next.
8. Check the drive to encrypt, and then click Next.
9. The Drive Encryption configuration window requires a USB flash drive or other external device to
store the encryption recovery key. Keep this recovery key safe and secure because it is used to
recover data or access the drive if the pre-boot password is lost or fails.
10. Click Next, complete the process, and then click Finish. Remove the USB flash drive, and then
reboot the computer when ready.
11. When the system starts, Drive Encryption will request your Windows password. Enter the
password, and then click OK.
NOTE: The computer may appear to run slowly while the drive is encrypting. Once totally
encrypted, the performance will return to normal. As data on the drive is accessed, it is
encrypted or decrypted as required by the administrator.
Drive Encryption authentication will “chain” through Windows login directly to the Windows
desktop so that you will not need to enter your password twice.
12 Chapter 3 Easy Setup Guide for Small Business
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4 HP ProtectTools Security Manager
Administrative Console
HP ProtectTools Security Manager software provides security features that help protect against
unauthorized access to the computer, networks, and critical data. Administration of HP ProtectTools
Security Manager is provided through the Administrative Console feature.
Additional applications are available in the Security Manager User Console to assist with recovery of
the computer if it is lost or stolen (select models only).
Using the Administrative Console, the local administrator can perform the following tasks:
Enabling or disabling security features
●
Specifying required credentials for authentication
●
Managing users of the computer
●
● Adjusting device-specific parameters
Configuring installed Security Manager applications
●
Getting started
To configure settings for HP ProtectTools, use the HP Client Security Setup Wizard or the HP
ProtectTools Security Manager Setup Wizard.
After you have completed the HP Client Security Setup Wizard, application status is displayed on the
HP Client Security Dashboard.
HP Client Security Setup Wizard
NOTE: Administration of HP ProtectTools requires administrative privileges.
The HP Client Security Setup Wizard guides you through setting up the most commonly used
features of Security Manager. If you have not completed the HP Client Security Setup Wizard
previously, you can launch HP Client Security Setup Wizard in one of the following ways:
From the Start screen, click or tap the HP Client Security app.
▲
– or –
From the Windows desktop, click or tap the HP ProtectTools gadget.
Pages are displayed in the following order:
1. Windows password—Enter your Windows password.
This will protect your Windows account using strong authentication.
2. SpareKey—To enroll the SpareKey option, select three security questions.
3. Enroll fingerprints—If a fingerprint reader and the associated driver are installed, you can
enroll fingerprints. You must select and register at least 2 fingerprints.
Getting started 13
Page 20
4. Drive Encryption—If Drive Encryption for HP ProtectTools is installed, you can activate
encryption on the primary drive:
Software encryption for a traditional hard drive
●
Hardware encryption if a self-encrypting drive is detected.
●
You must save an encryption key on one or more of the following before encryption is enabled:
NOTE: If you cancel the wizard at this time, you will not be able to activate Windows and Drive
Encryption authentication.
Removable media, such as a USB flash drive with FAT 32 format.
●
This option is selected by default if a single removable device is detected before the
◦
Drive Encryption page is displayed.
If 2 or more removable devices are detected, select one of the drives displayed.
◦
SkyDrive—This option is available if an Internet connection is detected.
●
A Windows
5. The Finish page displays a success notification, and you are prompted to reboot for Drive
Encryption activation.
®
Live ID is required. Enter your ID and password, or sign up for one.
HP ProtectTools Security Manager Setup Wizard
NOTE: Administration of HP ProtectTools requires administrative privileges.
The HP ProtectTools Security Manager Setup Wizard guides you through setting up the features of
Security Manager. Besides the settings found in the wizard, administrators can configure many
additional security features through the Administrative Console. These settings apply to the computer
and all users who share the computer.
To launch the HP ProtectTools Security Manager Setup Wizard:
Click Setup Wizard in the left panel of the Administrative Console, and then follow the on-
▲
screen instructions until setup is complete.
Administrators can launch Administrative Console from HP ProtectTools Security Manager User
Console. For more information, see
on page 13.
Security Manager and its applications are available to all users who share this computer.
HP Client Security Dashboard
To open HP Client Security if you have previously completed the HP Client Security Setup Wizard:
From the Start screen, type hp and then select HP Client Security.
▲
The dashboard displays a quick overview of features and related status for each application.
Click or tap an application row to display more information for the selected application:
▲
The Configure Now button indicates an application not yet configured. Click or tap the
●
button to open the application page to configure the application.
HP ProtectTools Security Manager Administrative Console
● The Settings button indicates an application with an OK status. Click or tap the button to
access the settings for the application.
The User Console is launched for a user configuration.
●
14 Chapter 4 HP ProtectTools Security Manager Administrative Console
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The Administrative Console is launched for a configuration requiring administrator
●
privilege.
The Status Dashboard stays open after the User Console or the Administrative Console is
●
launched, and once you have configured settings and closed the Console, the status is
refreshed.
Opening HP ProtectTools Administrative Console
Use the HP ProtectTools Administrative Console for administrative tasks, such as setting system
policies or configuring software. Access the Administrative Console by opening HP ProtectTools
Security Manager:
1. From the Windows desktop, double-click the HP ProtectTools icon in the notification area,
located at the far right of the taskbar.
– or –
From Control Panel, select System and Security, and then select HP ProtectTools Security
Manager.
2. In the left panel of Security Manager User Console, click Administration, and then click
Administrative Console.
Using Administrative Console
HP ProtectTools Administrative Console is the central location for administering HP ProtectTools
Security Manager features and applications.
1. From the Windows desktop, double-click the HP ProtectTools icon in the notification area,
located at the far right of the taskbar.
– or –
From Control Panel, select System and Security, and then select HP ProtectTools Security
Manager.
2. In the left panel of Security Manager User Console, click Administration, and then click
Administrative Console.
The Administrative console displays the following selections under Home in the left panel:
System—Allows you to configure the following security features and authentication for users
●
and devices.
Security
◦
Users
◦
◦ Credentials
Applications—Allows you to configure settings for HP ProtectTools Security Manager and for
●
Security Manager applications.
● Data—allows you to configure settings for Drive Encryption (select models only).
● Computer—allows you to configure settings for Device Access Manager
Setup Wizard—Guides you through setting up HP ProtectTools Security Manager.
●
Opening HP ProtectTools Administrative Console 15
Page 22
About—Displays information about HP ProtectTools Security Manager, such as the version
●
number and copyright notice.
Main area—Displays application-specific screens.
●
?—Displays the Administrative Console Help. This icon is located at the top right of the window
frame, next to the minimize and maximize icons.
Configuring your system
The System group is accessed from the menu panel on the left side of HP ProtectTools
Administrative Console. You can use the applications in this group to manage the policies and
settings for the computer, its users, and its devices.
The following applications are included in the System group:
● Security—Manage features, authentication, and settings governing how users interact with this
computer.
Users—Set up, manage, and register users of this computer.
●
● Credentials—Manage settings for security devices built into or attached to the computer and
configure settings.
Setting up authentication for your computer
Within the Authentication application, you can set policies governing access to the computer. You can
specify the credentials required to authenticate each class of user when logging on to Windows or
logging on to websites and programs during a user session.
To set up authentication on your computer:
1. In the left panel of Administrative Console, click Security, and then click Authentication.
2. To configure logon authentication, click the Logon Policy tab, make changes, and then click
3. To configure session authentication, click the Session Policy tab, make changes, and then click
Logon Policy
To define policies governing the credentials required to authenticate a user when logging on to
Windows:
1. In the left panel of Administrative Console, click Security, and then click Authentication.
2. On the Logon Policy tab, select a user category, such as Administrators or Standard users.
3. Click an authentication credential to display the edit dialog.
4. To require a combination of two authentication credentials, click the down arrow to select each
5. To remove a credential, click the X, or right-click the credential, and then click Delete.
Apply.
Apply.
credential, and then click OK.
6. Click Yes on the configuration dialog.
7. To confirm whether users can log on, click Check that HP ProtectTools can log on.
16 Chapter 4 HP ProtectTools Security Manager Administrative Console
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8. To return to the original settings, click Restore Defaults.
9. Click Apply.
Session Policy
To define policies governing the credentials required to perform authentication during a Windows
session:
1. In the left panel of Administrative Console, click Security, and then click Authentication.
2. On the Session Policy tab, select a user category, such as Administrators or Standard users.
3. Click an authentication credential to display the edit dialog.
4. To require a combination of two authentication credentials, click the down arrow to select each
credential, and then click OK.
5. To remove a credential, click the X, or right-click the credential, and then click Delete.
6. Click Yes on the configuration dialog.
7. To confirm whether users can log on, click Check that HP ProtectTools can log on.
8. To return to the original settings, click Restore Defaults.
9. Click Apply.
Settings
To allow users of this computer to skip Windows logon if authentication was already performed at the
BIOS level or at the Drive Encryption level:
1. In the left panel of Administrative Console, click Security, and then click Settings.
2. Allow One Step logon—Select the check box to enable One Step logon, or clear the check box
to disable it.
3. Click Apply.
Managing users
Within the Users application, you can monitor and manage this computer's HP ProtectTools users.
All HP ProtectTools users are listed and verified against the policies set through Security Manager,
and whether or not they have registered the appropriate credentials enabling them to meet those
policies.
To manage users, select from the following settings:
To add additional users, click Add.
●
To delete a user, click the user, and then click Delete.
●
To set up additional credentials for the user, click the user, and then click Enroll.
●
To view the policies for a specific user, select the user, and then view the policies in the lower
●
window.
Credentials
Within the Credentials application, you can configure settings available for any built-in or attached
security devices recognized by HP ProtectTools Security Manager.
Configuring your system 17
Page 24
SpareKey
You can configure whether or not to allow SpareKey authentication for Windows logon, and manage
the security questions that will be presented to users during their SpareKey enrollment.
1. Select the security questions that will be presented to users during their SpareKey enrollment.
2. To allow SpareKey recovery for Windows logon, select the check box.
3. Click Apply.
Fingerprints
If a fingerprint reader is installed or connected to the computer, the Fingerprints page displays the
following tabs:
●
●
You can specify up to three custom questions, or you can allow users to type their own
passphrase.
Enrollment—Choose the minimum and maximum number of fingerprints that a user is allowed
to enroll.
You can also clear all of the data from the fingerprint reader.
CAUTION: Clearing all of the data from the fingerprint reader erases all fingerprint data for all
users, including administrators. If the logon policy requires fingerprints only, all users may be
prevented from logging on to the computer.
Sensitivity—Move the slider to adjust the sensitivity used by the fingerprint reader when you
swipe your finger(s).
If your fingerprint is not recognized consistently, you may need to select a lower sensitivity
setting. A higher setting increases the sensitivity to variations in fingerprint swipes and therefore
decreases the possibility of a false acceptance. The Medium-High setting provides a good mix
of security and convenience.
Advanced—Select one of the following options to configure the fingerprint reader to conserve
●
power and to enhance visual feedback:
Optimized—The fingerprint reader activates when needed. You may observe a slight delay
◦
when the reader is used for the first time.
◦ Conserve power—The fingerprint reader is slower to respond, but the setting requires less
power.
Full power—The fingerprint reader is always ready to be used, but this setting uses the
◦
most power.
18 Chapter 4 HP ProtectTools Security Manager Administrative Console
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Face
If a webcam is installed or connected to the computer, and if the Face Recognition program is
installed, administrators can set the security level for Face Recognition to balance the ease of use
and the difficulty of breaching the security of the computer.
1. Click Credentials, and then click Face.
2. For more convenience, click the slider to move it to the left, or for more accuracy, click the slider
3. To return the settings to the original values, click Restore Defaults.
4. Click Apply.
Smart card
to move it to the right.
Convenience—To make it easier for enrolled users to gain access in marginal situations,
●
click the slider bar to move it to the Convenience position.
● Balance—To provide a good compromise between security and usability, or if you have
sensitive information or your computer is located in an area where unauthorized logon
attempts can occur, click the slider bar to move it to the Balance position.
● Accuracy—To make it more difficult for a user to gain access if enrolled scenes or current
lighting conditions are below normal and less likely that a false acceptance can occur, click
the slider bar to move it to the Accuracy position.
Administrators must initialize the smart card before it can be used for authentication. Most CSP and
PKCS11 standard smart cards are supported in Windows.
Initializing the smart card
HP ProtectTools Security Manager can support a number of different smart cards. The number and
type of characters used as PIN numbers may vary. The manufacturer of the smart card should
provide tools to install a security certificate and management PIN that HP ProtectTools will use in its
security algorithm.
NOTE: Smart card middleware must be installed.
1. Obtain and install middleware for the smart card being used (such as ActivClient 6.x for an
ActivIdentity smart card).
2. Insert the smart card into the reader.
3. Initialize (format) the smart card.
a. Launch the smart card initialization tool, or it may be displayed when you insert the smart
card into the reader.
b. Follow the on-screen instructions to set up a PIN.
c. Note the unlock code for future reference.
4. Create a key pair and certificate.
a. Launch HP ProtectTools Administrative Console.
b. Click Credentials, click Smart Card, and then click the Administration tab.
Configuring your system 19
Page 26
c. Be sure that Initialize the smart card is selected.
d. Enter your PIN, click Apply, and then follow the on-screen instructions.
After the smart card has been successfully initialized, you need to register the smart card.
Registering the smart card
After initializing the smart card, administrators can register the card as an authentication method in
HP ProtectTools Administrative Console:
1. Click Setup Wizard.
2. In the Welcome screen, click Next.
3. Enter your Windows password, and then click Next.
4. In the SpareKey page, click Skip SpareKey Setup (unless you want to update the SpareKey
information), and then click Next.
5. In the Enable security features page, click Next.
6. In the Choose your credentials page, be sure that Smart card is selected, and then click Next.
7. In the Smart card page, enter your PIN, and then click Next.
8. Click Finish.
Users can also register a smart card in Security Manager User Console. For more information, see
the HP ProtectTools Security Manager software Help clicking the blue ? icon at the top right of the
Smart card page.
Configuring the smart card
If a smart card reader is installed or connected to the computer, the Smart card page has two tabs:
Settings—Select the Lock the computer upon smart card removal check box to configure
●
the computer to automatically lock when a smart card is removed, and then click Apply.
NOTE: The computer locks only if the smart card was used as an authentication credential
when logging on to Windows. Removing a smart card that was not used to log on to Windows
does not lock the computer.
Administration—Select from the following options:
●
Initialize the smart card—Prepares a smart card for use with HP ProtectTools. If a smart
◦
card has been previously initialized outside of HP ProtectTools (contains an asymmetric
key-pair and associated certificate), it does not need to be initialized again, unless
initialization with a specific certificate is desired.
◦ Change smart card PIN—Enables you to change the PIN used with the smart card.
Erase HP ProtectTools data only—Erases only the HP ProtectTools certificate created
◦
during initialization of the card. No other data is erased from the card.
Erase all data on the smart card—Erases all data on the specified smart card. The card
◦
can no longer be used with HP ProtectTools or any other applications.
NOTE: Features that are not supported by your smart card or the associated middleware are not
available.
Click Apply.
▲
20 Chapter 4 HP ProtectTools Security Manager Administrative Console
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Contactless card
A contactless card is a small plastic card containing a computer chip. If a contactless card reader is
connected to the computer, if the associated driver from the manufacturer has been installed, and if a
contactless card has been selected as an authentication credential, you can use your contactless
card for authentication. The following types of contactless cards are supported by HP ProtectTools:
● Contactless HID iCLASS memory cards
● Contactless MiFare Classic 1k, 4k, and mini memory cards
To set up your contactless card, place it very close to the reader, follow the on-screen
▲
instructions, and then click Apply.
Proximity card
A proximity card is a small plastic card containing a computer chip. If a proximity card reader is
connected to the computer, if the associated driver from the manufacturer has been installed, and if a
proximity card has been selected as an authentication credential, you can use a proximity card in
conjunction with other credentials for additional security.
To set up your proximity card, place it very close to the reader, and then click Apply.
▲
Bluetooth
If the computer is equipped with Bluetooth® functionality, if Bluetooth has been selected as an
authentication credential, and if a Bluetooth phone is paired with the computer, you can use your
Bluetooth phone in conjunction with other credentials for additional security. Specify the Bluetooth
settings:
To allow silent authentication, select the check box, and then click Apply.
▲
PIN
If PIN has been selected as an authentication credential, you can use a PIN in conjunction with other
credentials for additional security. Specify the PIN settings:
1. Click the up or down arrow to select the minimal PIN length.
The maximum number of digits allowed is 8.
2. Click Apply.
Applications
The Settings page under Applications in the left panel of Administrative Console contains two tabs
that allow you to customize the behavior of currently installed HP ProtectTools Security Manager
applications.
In the left panel of Administrative Console, under Applications, click Settings.
▲
Applications 21
Page 28
General tab
The following settings are available on the General tab:
Do not automatically launch the Setup Wizard for administrators—Select this option to
●
prevent the wizard from automatically opening upon logon.
● Do not automatically launch the Getting Started Wizard for users—Select this option to
prevent user setup from automatically opening upon logon.
1. Select the check box next to a specific setting to enable it, or clear the check box to disable the
setting.
2. Click Apply.
Applications tab
Administrators can enable or disable the following applications:
Status—Select the check box to enable all applications, or clear the check box to disable all
●
applications.
Password Manager—Enables Password Manager for all users of the computer.
●
1. Select the check box next to a specific setting to enable it, or clear the check box to disable the
setting.
2. Click Apply.
To return all applications to their factory settings, click the Restore Defaults button.
Data
The Data section of the left panel of Administrative Console allows you to configure settings for the
following application:
● Drive Encryption—Configure settings and display drive status. For more information, see the
Drive Encryption software Help by clicking the blue ? icon at the top right of the Drive Encryption
page.
Computer
The Computer section of the left panel of Administrative Console allows you to configure settings for
the Device Access Manager application:
Simple Configuration
●
Device Class Configuration
●
Just-in-Time-Authentication (JITA) Configuration
●
Advanced settings
●
For more information, see the Device Access Manager software Help by clicking the blue ? icon at
the top right of the Device Access Manager page.
22 Chapter 4 HP ProtectTools Security Manager Administrative Console
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5 HP ProtectTools Security Manager
HP ProtectTools Security Manager allows you to significantly increase the security of your computer.
You can use preloaded Security Manager applications, as well as additional applications available for
immediate download from the Web:
Manage your logon and passwords.
●
Easily change your Windows® operating system password.
●
Set program preferences.
●
Use fingerprints for extra security and convenience.
●
● Enroll one or more scenes for authentication.
Set up a smart card for authentication.
●
Back up and restore your program data.
●
● Add more applications.
Opening Security Manager
You can open Security Manager in one of the following ways:
▲ From the Windows desktop, double-click the HP ProtectTools icon in the notification area,
located at the far right of the taskbar.
– or –
From Control Panel, select System and Security, and then select HP ProtectTools Security
Manager.
Using the Security Manager User Console
The Security Manager User Console is the central location for easy access to Security Manager
features, applications, and settings. The User Console displays the following components:
● ID Card—Displays the Windows user name and icon identifying the logged on user account.
Security Applications—Displays an expanding menu of links for configuring the following
●
categories of security:
◦ Home—Manage passwords, set up your authentication credentials, or check the status of
the security applications.
Theft Recovery—Computrace for HP ProtectTools (purchased separately)
◦
My Logons—Manage your authentication credentials with Password Manager and Credential
●
Manager.
My Data—Manage the security of your data with Drive Encryption.
●
NOTE: This item is not displayed if the application is not installed.
Opening Security Manager 23
Page 30
My Computer—Manage the security of your computer with Device Access Manager.
●
NOTE: This item is not displayed if the application is not installed.
Administration—Allows administrators to access the Administrative Console to manage
●
security and users.
Advanced—Displays commands for accessing additional features, including:
●
Preferences—Allows you to personalize Security Manager settings.
◦
Backup and Restore—Allows you to back up or restore data.
◦
About—Displays information about HP ProtectTools Security Manager, such as the version
◦
number and copyright notice.
Main area—Displays application-specific screens.
●
?—Displays the Security Manager User Console Help. This icon is located at the top right of the
●
window frame, next to the minimize and maximize icons.
Your personal ID card
Your ID card uniquely identifies you as the owner of this Windows account, showing your name and a
picture of your choice. It is prominently displayed in the upper-left corner of Security Manager pages.
You can change the way that your name is displayed. By default, your full Windows user name and
the picture selected during Windows setup are shown.
To change the displayed name:
1. Open the Security Manager User Console. For more information, see
on page 23.
2. Click the ID card in the upper-left corner of the User Console.
3. Click the box displaying your Windows user name for this account, type the new name, and then
click Save.
My Logons
The applications included in this group assist you in managing various aspects of your digital identity.
Password Manager—Creates and manages Quick Links, which allow you to launch and log on
●
to websites and programs by authenticating with your Windows password, your fingerprint, your
face, smart card, proximity card, contactless card, Bluetooth phone, or PIN.
Credential Manager—Provides a means to easily change your Windows password, enroll your
●
fingerprints, enroll face, or set up a smart card, contactless card, proximity card, Bluetooth
phone, or PIN.
Administrators can access information about available additional security applications by clicking
Administration, and then clicking Central Management in the lower-left corner of the dashboard.
Password Manager
Opening Security Manager
Logging on to Windows, websites, and applications is easier and more secure when you use
Password Manager. You can use it to create stronger passwords that you do not have to write down
or remember, and then log on easily and quickly with a fingerprint, face, smart card, proximity card,
contactless card, PIN, or your Windows password.
24 Chapter 5 HP ProtectTools Security Manager
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Password Manager offers the following options:
Manage tab
Add, edit, or delete logons.
●
● Use Quick Links to launch your default browser and log on to any website or program, after it
has been set up.
Drag and drop to organize your Quick Links into categories.
●
● See at a glance whether any of your passwords are a security risk.
Password Strength tab
Check the strength of individual passwords used for websites and applications, as well as the
●
overall password strength.
Password strength is illustrated by red, yellow, or green status indicators.
●
The Password Manager icon is displayed in the upper-left corner of a Web page or application logon
screen. When a logon has not yet been created for that website or application, a plus sign is
displayed on the icon.
Click the Password Manager icon to display a context menu where you can choose from the
▲
following options:
Add [somedomain.com] to Password Manager
●
Open Password Manager
●
Icon settings
●
Help
●
For Web pages or programs where a logon has not yet been created
The following options are displayed on the context menu:
● Add [somedomain.com] to the Password Manager—Allows you to add a logon for the current
logon screen.
Open Password Manager—Launches Password Manager.
●
Icon settings—Allows you to specify conditions in which the Password Manager icon is
●
displayed.
Help—Displays the Security Manager Help.
●
For Web pages or programs where a logon has already been created
The following options are displayed on the context menu:
● Fill in logon data—Displays a Verify your identity page. If successfully authenticated, your
logon data is entered in the logon fields automatically, and then the page is submitted (if
submission was specified when the logon was created or last edited).
Edit Logon—Allows you to edit your logon data for this website.
●
Add Logon—Allows you to add an account to Password Manager.
●
Open Password Manager—Launches Password Manager.
●
Help—Displays the Security Manager Help.
●
My Logons 25
Page 32
NOTE: The administrator of this computer may have set up Security Manager to require more than
one credential when verifying your identity.
Adding logons
You can easily add a logon for a website or a program by entering the logon information once. From
then on, Password Manager automatically enters the information for you. You can use these logons
after browsing to the website or program, or click a logon from the Password Manager Quick Links
menu to have Password Manager open the website or program and log you on.
To add a logon:
1. Open the logon screen for a website or program.
2. Click the arrow on the Password Manager icon, and then click one of the following, depending
on whether the logon screen is for a website or a program:
●
●
3. Enter your logon data. Logon fields on the screen, and their corresponding fields on the dialog
box, are identified with a bold orange border. You can also display this dialog box by clicking
Add Logon from the Password Manager Manage tab, using the ctrl+Windows logo key+h
hotkey, or swiping your finger(s).
a. To populate a logon field with one of the preformatted choices, click the arrows to the right
For a website, click Add [domain name] to Password Manager.
For a program, click Add this logon screen to Password Manager.
of the field.
b. To view the password for this logon, click Show password.
c. To have the logon fields filled in, but not submitted, clear the Automatically submit logon
data check box.
d. Click OK to select the authentication method that you wish to use (fingerprints, face, smart
card, proximity card, contactless card, Bluetooth phone, PIN, or password), and then log on
with the selected authentication method.
The plus sign is removed from the Password Manager icon to notify you that the logon has
been created.
e. If Password Manager does not detect the logon fields, click More fields.
Select the check box for each field that is required for logon, or clear the check box for
●
any fields that are not required for logon.
Click Close.
●
Each time that you access that website or open that program, the Password Manager icon is
displayed in the upper-left corner of a website or application logon screen, indicating that you can use
your registered credentials to log on.
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Editing logons
To edit a logon, follow these steps:
1. Open the logon screen for a website or program.
2. To display a dialog box where you can edit your logon information, click the arrow on the
Password Manager icon, and then click Edit Logon. Logon fields on the screen, and their
corresponding fields on the dialog box, are identified with a bold orange border.
You can also display this dialog box by clicking Edit for the desired logon on the Password
Manager Manage tab.
3. Edit your logon information.
● To select a Username logon field with one of the preformatted choices, click the down
●
●
●
●
4. Click OK.
arrow to the right of the field.
To select a Password logon field with one of the preformatted choices, click the down
arrow to the right of the field.
To add additional fields from the screen to your logon, click More fields.
To view the password for this logon, click Show password.
To have the logon fields filled in, but not submitted, clear the Automatically submit logon
data check box.
Using the Password Manager Quick Links menu
Password Manager provides a fast, easy way to launch the websites and programs for which you
have created logons. Double-click a program or website logon from the Password Manager Quick
Links menu, or from the Manage tab in Password Manager, to open the logon screen, and then fill in
your logon data.
When you create a logon, it is automatically added to your Password Manager Quick Links menu.
To display the Quick Links menu:
1. Press the Password Manager hotkey combination (ctrl+Windows logo key+h is the factory
setting). To change the hotkey combination, on the Security Manager User Console, double-click
Password Manager, and then click Settings.
2. Swipe your fingerprint (on computers with a built-in or connected fingerprint reader), or enter
your Windows password.
Organizing logons into categories
Create one or more categories to keep your logons in order. Then drag and drop your logons into the
desired categories.
To add a category:
1. From the Security Manager User Console, click Password Manager.
2. Click the Manage tab, and then click Add Category.
3. Enter a name for the category.
4. Click OK.
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To add a logon to a category:
1. Place your mouse pointer over the desired logon.
2. Press and hold the left mouse button.
3. Drag the logon into the list of categories. Categories are highlighted as you move your mouse
pointer over them.
4. Release the mouse button when the desired category is highlighted.
Your logons are not moved to the category, but only copied to the selected category. You can add the
same logon to more than one category, and you can display all of your logons by clicking All.
Managing your logons
Password Manager makes it easy to manage your logon information for user names, passwords, and
multiple logon accounts, from one central location.
Your logons are listed on the Manage tab. If multiple logons have been created for the same website,
each logon is then listed under the website name and indented in the logon list.
To manage your logons:
From the Security Manager User Console, click Password Manager, and then click the Manage
▲
tab.
Add a logon—Click Add Logon and follow the on-screen instructions.
●
Your logons—Click an existing logon, select one of the following options, and then follow
●
the on-screen instructions:
Open—Open a website or program for which you have an existing logon.
◦
Add—Add a logon. For more information, see
◦
◦ Edit—Edit a logon. For more information, see
◦ Delete—Delete a website or program for which you have an existing logon.
Add Category—Click Add Category, and then follow the on-screen instructions. For more
●
information, see
To add an additional logon for a website or program:
1. Open the logon screen for the website or program.
2. Click the Password Manager icon to display its context menu.
3. Click Add Logon, and then follow the on-screen instructions.
Organizing logons into categories on page 27.
Assessing your password strength
Using strong passwords for logon to your websites and programs is an important aspect of protecting
your identity.
Password Manager makes monitoring and improving your security easy with instant and automated
analysis of the strength of each of the passwords used to log on to your websites and programs.
Adding logons on page 26.
Editing logons on page 27.
On the Password Strength tab, red, yellow, or green status indicators illustrate the strength of
individual passwords used for websites and applications, as well as the overall password strength.
28 Chapter 5 HP ProtectTools Security Manager
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Password Manager icon settings
Password Manager attempts to identify logon screens for websites and programs. When it detects a
logon screen for which you have not created a logon, Password Manager prompts you to add a logon
for the screen by displaying the Password Manager icon with a plus sign.
1. Click the icon, and then click Icon Settings to customize how Password Manager handles
possible logon sites.
● Prompt to add logons for logon screens—Click this option to have Password Manager
prompt you to add a logon when a logon screen is displayed that does not already have a
logon set up.
Exclude this screen—Select the check box so that Password Manager does not prompt
●
you again to add a logon for this logon screen.
To add a logon for a screen that has been previously excluded:
◦ While the previously excluded website logon or the program page is displayed, open
the Security Manager User Console, and then click Password Manager.
Click Add Logon.
◦
The Add Logon dialog box opens with the website logon screen or program listed in
the Current screen field.
Click Continue.
◦
The Add Logon to Password Manager screen is displayed.
Settings
◦ Follow the on-screen instructions. For more information, see
on page 26.
The Password Manager icon is displayed whenever this website logon or program
◦
screen is opened.
Do not prompt to add logons for logon screens—Select the radio button.
2. To access additional Password Manager settings, double-click Password Manager, and then
click Settings on the Security Manager User Console.
You can specify settings for personalizing Password Manager:
1. Prompt to add logons for logon screens—The Password Manager icon with a plus sign is
displayed whenever a website or program logon screen is detected, indicating that you can add
a logon for this screen to the Logons menu. To disable this feature, clear the check box beside
Prompt to add logons for logon screens.
2. Open Password Manager with ctrl+win+h—The default hotkey that opens the Password
Manager Quick Links menu is ctrl+Windows logo key+h. To change the hotkey, click this option
and enter a new key combination. Combinations may include one or more of the following: ctrl,
alt, or shift, and any alphabetic or numeric key.
3. Click Apply to save your changes.
Adding logons
Credential Manager
You use your Security Manager credentials to verify your identity. The administrator of this computer
can set up which credentials may be used to prove your identity when logging on to your Windows
account, websites, or programs.
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Available credentials can vary, depending on the security devices built into or connected to this
computer. Supported credentials, requirements, and current status are displayed when you click
Credential Manager under My Logons, and may include the following:
Password
●
● SpareKey
Fingerprints
●
Face
●
Smart card
●
Contactless Card
●
Proximity Card
●
Bluetooth
●
PIN
●
To enroll or change a credential, click the link and follow the on-screen instructions.
Changing your Windows password
Security Manager makes changing your Windows password simpler and quicker than doing it through
Windows Control Panel.
To change your Windows password, follow these steps:
1. From the Security Manager User Console, click Credential Manager, and then click Password.
2. Enter your current password in the Current Windows password text box.
3. Type a new password in the New Windows password text box, and then type it again in the
Confirm new password text box.
4. Click Change to immediately change your current password to the new one that you entered.
Setting up your SpareKey
The SpareKey allows you to gain access to your computer (on supported platforms) by answering
three security questions from a list previously defined by the administrator.
HP ProtectTools Security Manager prompts you to set up your personal SpareKey during initial setup
in the HP ProtectTools Security Manager Setup Wizard.
To set up your SpareKey:
1. On the SpareKey page of the wizard, select three security questions, and then enter an answer
for each question.
2. Click Create.
You can select different questions or change your answers on the SpareKey page under Credential
Manager.
After your SpareKey is set up, you can access your computer using your SpareKey from a pre-boot
logon screen or the Windows Welcome screen.
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Enrolling your fingerprints
If the administrator selected Fingerprints on the Choose your credentials screen and if your
computer has a fingerprint reader built in or connected, the HP ProtectTools Security Manager Setup
Wizard guides you through the process of setting up, or "enrolling," your fingerprints: You can also
enroll your fingerprints on the Fingerprint page under Credential Manager in the Security Manager
User Console.
1. On the Fingerprints page of the wizard, an outline of two hands is displayed. Fingers that are
already enrolled are highlighted. Click a finger on the outline.
NOTE: To delete a previously enrolled fingerprint, click its finger.
2. You are prompted to swipe the finger until its fingerprint is successfully enrolled. An enrolled
finger is highlighted on the outline.
3. You must enroll at least two fingers; index or middle fingers are preferable. Repeat steps 1 and 2
for another finger.
4. Click Next, and then follow the instructions on the screen.
CAUTION: When enrolling fingerprints through the wizard, fingerprint information is not saved until
you click Next. If you leave the computer inactive for a while, or close the program, the changes you
made are not saved.
Enrolling scenes for face logon
If you choose face logon, and if a webcam is built in or connected to your computer, HP ProtectTools
Security Manager Setup Wizard prompts you to enroll scenes. You can also enroll scenes on the
Face logon page under Credential Manager in the Security Manager User Console.
You must enroll one or more scenes in order to use face logon. After you have enrolled successfully,
you can also enroll a new scene if you have experienced difficulty during logon because one or more
of the following conditions have changed:
Your face has changed significantly since your last enrollment.
●
The lighting is quite different from any of your previous enrollments.
●
You were wearing glasses (or not) during your last enrollment.
●
NOTE: If you are having difficulty enrolling scenes, try moving closer to the webcam.
To enroll a scene from the HP ProtectTools Security Manager Setup Wizard:
1. On the Face logon page of the wizard, click Advanced, and then configure additional options.
For more information, see
2. Click OK.
3. Click Start, or if you have enrolled scenes previously, click Enroll a new scene.
4. During scene enrollment you can watch a demonstration by clicking Play Video.
If this is the initial enrollment, a dialog will appear asking if you want to see a demonstration
video. Click Yes or No.
Advanced User Settings on page 33.
5. In low light, the software can brighten the screen automatically, or change the background
lighting, click the Light bulb icon.
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6. Click the Camera icon, and then follow the on-screen instructions to enroll your scene.
NOTE: Be sure to look at your image, turning your head accordingly, while the scenes are
being captured.
7. Click Next.
You can also enroll scenes from the Security Manager User Console:
1. Open the Security Manager User Console. For more information, see
on page 23.
2. Under My Logons, click Credential Manager, and then click Face.
3. Click Advanced to configure additional options. For more information, see
Settings on page 33.
4. Click OK.
5. Click Start, or if you have enrolled scenes previously, click Enroll a new scene.
6. If you are prompted to enter your Windows password, enter it, and then click Next.
7. During scene enrollment you can watch a demonstration by clicking Play Video.
If this is the initial enrollment, a dialog will appear asking if you want to see a demonstration
video. Click Yes or No.
8. In low light, the software can brighten the screen automatically, or change the background
lighting, click the Light bulb icon.
9. Click the Camera icon, and then follow the on-screen instructions to enroll your scene.
NOTE: Be sure to look at your image, turning your head accordingly, while the scenes are
being captured.
For more information, see the Face Recognition software Help by clicking the blue ? icon at the top
right of the Face enrollment page.
Opening Security Manager
Advanced User
Authentication
After you have enrolled one or more scenes, you can use your face for authentication when you log
on to the computer or when you begin a new Windows session.
1. When the authentication screen is launched and the camera detects your face, you have 5
2. If face logon times out, Face Recognition pauses. Click the Camera icon to resume the
3. Once you log on to the computer, if Face Recognition asks you to add additional scenes to
Dark mode
If the lighting is too dark during the face logon process, the face logon screen background color
switches automatically to a white screen to provide better illumination of the face.
To switch the face logon screen background color manually, click the Light bulb icon.
seconds to start the logon process. If your face is authenticated successfully, you can access
the computer.
authentication process.
NOTE: If lighting is insufficient, and you are not able to log on using Face Recognition, you can
enter your Windows password to log on to the computer.
enhance your ability to log on during future login sessions, click Yes.
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Learning
If face logon is unsuccessful but you enter your password successfully, you may be prompted to save
a series of images to increase the chances of successful face logon in the future.
Deleting a scene
To delete a currently enrolled scene:
1. Open the Security Manager User Console. For more information, see
on page 23.
2. Under My Logons, click Credential Manager, and then click Face.
3. Click the scene to be deleted, and then click the Trash can icon.
4. Click OK on the confirmation dialog.
Advanced User Settings
1. Open the Security Manager User Console. For more information, see
on page 23.
2. Under My Logons, click Credential Manager, and then click Face.
3. Click Advanced to configure the following options:
Other Settings tab—Select the check box to enable one or more of the following options, or
clear the check box to disable an option. These settings apply only to the current user.
Play sound on face recognition events—Plays a sound when face logon succeeds or
●
fails.
Prompt to update scenes when logon fails—If face logon is unsuccessful but you enter
●
your password successfully, you may be prompted to save a series of captured images to
increase the chances of successful face logon in the future.
● Prompt to enroll a new scene when logon fails—If face logon is unsuccessful but you
enter your password successfully, you may be prompted to enroll a new scene to increase
the chances of successful face logon in the future.
Opening Security Manager
Opening Security Manager
4. To return the settings to the original values, click Restore Defaults.
5. Click OK.
Setting up a smart card
If a smart card reader is built in or connected to your computer and if the administrator has enabled a
smart card as an authentication credential and performed the steps described in the HP ProtectTools
Administrative Console software Help, the HP ProtectTools Security Manager Setup Wizard prompts
you to insert and set up a smart card. You can also set up your smart card on the Smart Card page
under Credential Manager in the Security Manager User Console.
NOTE: An administrator must initialize the smart card before it can be used.
Initializing the smart card
HP ProtectTools Security Manager can support a number of different smart cards. The number and
type of characters used as PIN numbers may vary. The manufacturer of the smart card should
provide tools to install a security certificate and PIN management that HP ProtectTools will use in its
security algorithm.
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Administrators can initialize the smart card using the manufacturer’s software and HP ProtectTools
Administrative Console. For more information, see the HP ProtectTools Administrative Console
software Help.
Registering the smart card
After the smart card is initialized, users can register it in Security Manager:
1. Open the Security Manager User Console. For more information, see
on page 23.
2. Click Credential Manager, and then click Smart card.
3. Be sure that Set up is selected.
4. Enter your Windows password and your PIN, and then click Save.
Administrators can also register the smart card in HP ProtectTools Administrative Console. For more
information, see the HP ProtectTools Administrative Console software Help.
Changing the smart card PIN
To change your smart card PIN:
1. Insert a smart card that has been previously formatted and initialized.
2. Select Change smart card PIN.
3. Enter your old PIN, and then enter and confirm a new PIN.
Contactless card
A contactless card is a small plastic card containing a computer chip. If a contactless card reader is
connected to the computer, if the administrator has installed the associated driver from the
manufacturer, and if the administrator has enabled a contactless card as an authentication credential,
you can use a contactless card as an authentication credential. The following types of contactless
cards are supported by HP ProtectTools:
Opening Security Manager
Contactless HID iCLASS memory cards
●
Contactless MiFare Classic 1k, 4k, and mini memory cards
●
▲ To set up your contactless card, place it very close to the reader, follow the on-screen
instructions, and then click Apply.
Proximity card
A proximity card is a small plastic card containing a computer chip. If a proximity card reader is
connected to the computer, if the administrator has installed the associated driver from the
manufacturer, and if the administrator has enabled a proximity card as an authentication credential,
you can use a proximity card in conjunction with other credentials for additional security.
▲ To set up your proximity card, place it very close to the reader, follow the on-screen instructions,
and then click Apply.
Bluetooth
If the administrator has enabled Bluetooth as an authentication credential, you can set up a Bluetooth
phone in conjunction with other credentials for additional security.
34 Chapter 5 HP ProtectTools Security Manager
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NOTE: Only Bluetooth phone devices are supported.
1. Be sure that Bluetooth functionality is enabled on the computer, and that the Bluetooth phone is
set in discovery mode. To connect the phone, you may be required to type an automatically
generated code on the Bluetooth device. Depending on the Bluetooth device configuration
settings, a comparison of pairing codes between the computer and the phone may be required.
2. To enroll the phone, select it, and then click Enroll.
3. Click OK on the confirmation dialog.
PIN
If the administrator has enabled a PIN as an authentication credential, you can set up a PIN in
conjunction with other credentials for additional security.
To set up a new PIN, enter the PIN, and then enter it again to confirm it.
▲
Administration
Administrators can access the Administrative Console and Central Management by clicking
Administration and then selecting Administrative Console in the lower-left panel of the HP
ProtectTools Security Manager User Console.
For more information, see the HP ProtectTools Administrative Console software Help.
Advanced
You can access the following options by clicking Advanced in the lower-left panel of the User
Console:
Preferences—Allows you to personalize settings for Security Manager.
●
Backup and Restore—Allows you to back up and restore your Security Manager data.
●
About—Displays version information about Security Manager
●
Setting your preferences
You can personalize settings for HP ProtectTools Security Manager. From the Security Manager User
Console, click Advanced, and then click Preferences. Available settings are displayed on two tabs:
General and Fingerprint.
General tab
Appearance—Show icon in taskbar notification area
To enable displaying the icon on the taskbar, select the check box.
●
To disable displaying the icon on the taskbar, clear the check box.
●
Fingerprint tab
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NOTE: The Fingerprint tab is available only if the computer has a fingerprint reader and the correct
driver is installed.
Quick Actions—Use Quick Actions to select the Security Manager task to be performed when
●
you hold down a designated key while swiping your fingerprint.
To assign a Quick Action to one of the listed keys, click a (Key) + Fingerprint option, and then
select one of the available tasks from the menu.
Fingerprint Scan Feedback—Displayed only when a fingerprint reader is available. Use this
●
setting to adjust the feedback that occurs when you swipe your fingerprint.
Enable sound feedback—Security Manager gives you audio feedback when a fingerprint
◦
has been swiped, playing different sounds for specific program events. You may assign
new sounds to these events through the Sounds tab in the Sound setting in Windows
Control Panel, or disable sound feedback by clearing this option.
Show scan quality feedback
◦
To display all swipes, regardless of quality, select the check box.
To display only good-quality swipes, clear the check box.
Backing up and restoring your data
It is recommended that you back up your Security Manager data on a regular basis. How often you
back it up depends on how often the data changes. For instance, if you add new logons on a daily
basis, you should probably back up your data daily.
Backups can also be used to migrate from one computer to another, also called importing and
exporting.
NOTE: Only Password Manager and Face Recognition information is backed up by this feature.
Drive Encryption has an independent backup method. Device Access Manager and fingerprint
authentication information is not backed up.
HP ProtectTools Security Manager must be installed on any computer that is to receive backed up
data before the data can be restored from the backup file.
To back up your data:
1. Open the Security Manager User Console. For more information, see
on page 23.
2. On the left panel of the User Console, click Advanced, and then click Backup and Restore.
3. Click Back up data.
4. Select the modules that you want to include in the backup. In most cases, you will select all of
the modules.
5. Verify your identity.
6. Enter a name for the storage file. By default, the file is saved to your Documents folder. Click
Browse to specify a different location.
7. Enter a password to protect the file.
Opening Security Manager
8. Click Finish.
36 Chapter 5 HP ProtectTools Security Manager
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To restore your data:
1. Open the Security Manager User Console. For more information, see
Opening Security Manager
on page 23.
2. On the left panel of the User Console, click Advanced, and then click Backup and Restore.
3. Click Restore data.
4. Select the previously created storage file. Enter the path in the field provided, or click Browse.
5. Enter the password used to protect the file.
6. Select the modules for which you want to restore data. In most cases, you will select all of the
modules listed.
7. Verify your Windows password.
8. Click Finish.
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6 Drive Encryption for HP ProtectTools
(select models only)
Drive Encryption for HP ProtectTools provides complete data protection by encrypting your
computer's data. When Drive Encryption is activated, you must log on at the Drive Encryption login
screen, which is displayed before the Windows
HP ProtectTools Security Manager (HP Client Security Setup Wizard, Advanced Setup Wizard, or
Administrative Console) allows Windows administrators to activate Drive Encryption, back up the
encryption key, and select or deselect drive(s) or partition(s) for encryption. See the HP ProtectTools
Security Manager software Help for more information.
The following tasks can be performed with Drive Encryption:
Selecting Drive Encryption settings:
●
Activating a TPM-protected password
◦
◦ Encrypting or decrypting individual drives or partitions using software encryption
◦ Encrypting or decrypting individual self-encrypting drives using hardware encryption
Adding further security by disabling Sleep or Standby to ensure that Drive Encryption pre-
◦
boot authentication is always required
®
operating system starts.
NOTE: Only internal SATA and external eSATA hard drives can be encrypted.
Creating backup keys
●
Recovering access to an encrypted computer using backup keys and HP SpareKey
●
Enabling Drive Encryption pre-boot authentication using a password, registered fingerprint, or
●
PIN for select smart cards
Opening Drive Encryption
Administrators can access Drive Encryption by opening HP ProtectTools Security Manager User
Console.
1. From the Windows desktop, double-click the HP ProtectTools icon in the notification area,
located at the far right of the taskbar.
– or –
From Control Panel, select System and Security, and then select HP ProtectTools Security
Manager.
2. In the left panel of HP ProtectTools Security Manager User Console, select Administration, and
then select Administrative Console.
3. In the left panel of HP ProtectTools Administrative Console, select Drive Encryption.
38 Chapter 6 Drive Encryption for HP ProtectTools (select models only)
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General tasks
Activating Drive Encryption for standard hard drives
Standard hard drives are encrypted using software encryption. Follow these steps to activate Drive
Encryption:
1. Launch HP ProtectTools Administrative Console. For more information, see
ProtectTools Administrative Console on page 15.
2. In the left panel, click Setup Wizard.
3. Select the Drive Encryption check box, and then click Next.
4. To back up the encryption key, connect an external device for recording this key. This key must
be used to access the data if other methods fail.
5. Under Back up Drive Encryption keys, select the check box for the storage device where the
encryption key will be saved.
6. Click Next.
NOTE: You are prompted to restart the computer. After restart, the Drive Encryption pre-boot
screen is displayed, requiring authentication before Windows will start.
Drive Encryption has been activated. Encryption of the selected drive partition(s) might take a number
of hours, depending on the number and size of the partition(s).
See the HP ProtectTools Security Manager software Help for more information.
Activating Drive Encryption for self-encrypting drives
Self-encrypting drives meeting Trusted Computing Group's OPAL specification for self-encrypting
drive management can be encrypted using either software encryption or hardware encryption. Follow
these steps to activate Drive Encryption for self-encrypting drives:
Opening HP
NOTE: Hardware encryption is available only if ALL drives in your computer are self-encrypting
drives meeting Trusted Computing Group's OPAL specification for self-encrypting drive management.
In this case, the Use hardware drive encryption option is available, and either hardware or software
encryption can be used.
If there is a mix of self-encrypting drives and standard hard drives, then the Use hardware drive
encryption option is not available, and only software encryption can be used. For more information,
Activating Drive Encryption for standard hard drives on page 39.
see
Use the HP ProtectTools Security Manager Setup Wizard to activate Drive Encryption.
▲
– or –
Software encryption
1. Launch HP ProtectTools Administrative Console. For more information, see
ProtectTools Administrative Console on page 15.
2. In the left panel, click Setup Wizard.
3. Select the Drive Encryption check box, and then click Next.
NOTE: If the Use hardware drive encryption option is available at the bottom of the screen,
clear the check box.
Opening HP
General tasks 39
Page 46
4. Under Drives to be encrypted, select the check box for the hard drive that you want to encrypt,
and then click Next.
5. To back up the encryption key, insert the storage device into the appropriate slot.
6. Under Back up Drive Encryption keys, select the check box for the storage device where the
encryption key will be saved.
7. Click Apply.
NOTE: The computer will restart.
Drive Encryption has been activated. Encryption of the drive might take a number of hours,
depending on the size of the drive.
Hardware encryption
1. Launch HP ProtectTools Administrative Console. For more information, see
ProtectTools Administrative Console on page 15.
2. In the left panel, click Setup Wizard.
3. Select the Drive Encryption check box, and then click Next.
4. If the Use hardware drive encryption check box is available at the bottom of the screen, be
sure that it is selected.
If the check box is cleared or if it is not available, software encryption is applied. For more
information, see
5. Under Drives to be encrypted, select the check box for the hard drive that you want to encrypt,
and then click Next.
NOTE: If only one drive is shown, the drive check box is automatically selected and grayed
out.
If more than one drive is shown, disk 0 will also be automatically selected and grayed out but the
option to select further hard drives for hardware encryption is made available.
The Next button is not available until at least one drive has been selected.
6. To back up the encryption key, insert the storage device into the appropriate slot.
7. Under Back up Drive Encryption keys, select the check box for the storage device where the
encryption key will be saved.
Activating Drive Encryption for standard hard drives on page 39.
Opening HP
8. Click Apply.
NOTE: You are prompted to restart the computer. Drive Encryption pre-boot will be displayed,
requiring authentication before Windows will start.
Drive Encryption has been activated. Encryption of the drive might take several minutes.
See the HP ProtectTools Security Manager software Help for more information.
40 Chapter 6 Drive Encryption for HP ProtectTools (select models only)
Page 47
Deactivating Drive Encryption
Administrators can use the HP ProtectTools Security Manager Setup Wizard to deactivate Drive
Encryption. See the HP ProtectTools Security Manager software Help for more information.
1. Launch HP ProtectTools Administrative Console. For more information, see
ProtectTools Administrative Console on page 15.
2. In the left panel, click Setup Wizard.
3. Clear the Drive Encryption check box, and then click Next.
Drive Encryption deactivation begins.
NOTE: If software encryption was used, decryption starts. It might take a number of hours,
depending on the size of the encrypted hard drive partition(s) . When decryption is complete,
Drive Encryption is deactivated.
If hardware encryption was used, the drive is instantly decrypted, and after a few minutes, Drive
Encryption is deactivated.
Once Drive Encryption is deactivated, you will be prompted to shut down the computer, if
hardware encrypted, or restart the computer, if software encrypted.
Logging in after Drive Encryption is activated
When you turn on the computer after Drive Encryption is activated and your user account is enrolled,
you must log on at the Drive Encryption login screen:
NOTE: When waking from Sleep or Standby, Drive Encryption pre-boot authentication is not
displayed for software encryption or hardware encryption. Hardware encryption provides the Disable
Sleep Mode for Added Security option, which prevents Sleep or Standby from occurring when
enabled.
Opening HP
When waking from Hibernation, Drive Encryption pre-boot authentication is displayed for both
software or hardware encryption.
NOTE: If the Windows administrator has enabled BIOS Pre-boot Security in HP ProtectTools
Security Manager and if One-Step Logon is enabled (by default), you can log on to the computer
immediately after authenticating at BIOS Pre-boot, without needing to reauthenticate at the Drive
Encryption login screen.
Single user logon:
▲ On the Logon page, enter your Windows password, smart card PIN, SpareKey, Face, or swipe
a registered finger.
Multiple user logon:
1. On the Select user to log on page, select the user to log on from the drop-down list, and then
click Next.
2. On the Logon page, enter your Windows password or smart card PIN, or swipe a registered
finger.
NOTE: The following smart cards are supported:
General tasks 41
Page 48
Supported smart cards
● ActivIdentity Oberthur Cosmopol IC 64k V5.2
Gemalto Cyberflex Access 64k V2c
●
ActivIdentity Activkey SIM (Gemalto Cyberflex Access 64k V2c)
●
NOTE: If the recovery key is used to log on at the Drive Encryption login screen, additional
credentials are required at Windows logon to access user accounts.
Protect your data by encrypting your hard drive
It is highly recommended that you use the HP ProtectTools Security Manager Setup Wizard to protect
your data by encrypting your hard drive. After activation any added hard drives or partitions created
can be encrypted by following these steps:
1. In the left panel, click the + icon to the left of Drive Encryption to display the available options.
2. Click Settings.
3. For software-encrypted drives, select the drive partitions to be encrypted.
NOTE: This also applies to a mixed-drive scenario where one or more standard hard drives
and one or more self-encrypting drives are present.
– or –
For hardware-encrypted drives, select additional drive(s) to be encrypted.
▲
Advanced tasks
Managing Drive Encryption (administrator task)
Administrators can use the Settings page under Drive Encryption to view and change the status of
Drive Encryption (enabled, disabled, or hardware encryption was activated) and to view the
encryption status of all of the hard drives on the computer.
NOTE: Only additional hard drives can be selected or deselected for hardware encryption on the
Drive Encryption Settings page.
If the status is Disabled, Drive Encryption has not yet been activated by the Windows
●
administrator and is not protecting the hard drive. Use the HP ProtectTools Security Manager
Setup Wizard to activate Drive Encryption.
If the status is Enabled, Drive Encryption has been activated and configured. The drive is in one
●
of the following states:
Software encryption
Not encrypted
◦
Encrypted
◦
Encrypting
◦
Decrypting
◦
42 Chapter 6 Drive Encryption for HP ProtectTools (select models only)
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Hardware encryption
◦ Encrypted
Not encrypted (for additional drives)
◦
Using Enhanced Security with TPM (select models only)
If the Trusted Platform Module (TPM) is activated and the Drive Encryption Enhanced Security with
TPM functionality is selected, the Drive Encryption password is protected by the TPM security chip. If
the hard drive is removed and installed in another computer, access to the drive is denied.
CAUTION: TPM ownership cannot be shared with Windows TPM.msc.
NOTE: Because the password is protected by the TPM security chip, if the hard drive is moved to
another computer, data cannot be accessed unless the TPM settings are migrated to that computer.
NOTE: The TPM option must be enabled in BIOS Setup.
Encrypting or decrypting individual drive partitions (software encryption only)
Administrators can use the Drive Encryption Settings page to encrypt one or more hard drive
partition(s) on the computer or decrypt any drive partition(s) that have already been encrypted.
1. Launch HP ProtectTools Administrative Console. For more information, see
ProtectTools Administrative Console on page 15.
2. In the left panel, click the + icon to the left of Drive Encryption to display the available options.
3. Click Settings.
4. Under Drive Status, select or clear the check box next to each hard drive you want to encrypt or
decrypt, and then click Apply.
NOTE: When a partition is being encrypted or decrypted, a progress bar displays the percentage of
partition encrypted and the time remaining to complete the process.
NOTE: Dynamic partitions are not supported. If a partition is displayed as available, but it cannot be
encrypted when selected, the partition is dynamic. A dynamic partition results from shrinking a
partition to create a new partition within Disk Management.
A warning is displayed if a partition will be converted to a dynamic partition.
Backup and recovery (administrator task)
When Drive Encryption is activated, administrators can use the Encryption Key Backup page to back
up encryption keys to removable media and to perform a recovery.
Backing up encryption keys
Administrators can back up the encryption key for an encrypted drive on a removable storage device.
Opening HP
CAUTION: Be sure to keep the storage device containing the backup key in a safe place, because
if you forget your password, lose your smart card, or do not have a finger registered, this device
provides your only access to the computer. The storage place should also be secure, because the
storage device allows access to Windows.
Advanced tasks 43
Page 50
NOTE: To save the encryption key, you must use a USB storage device with the FAT32 or FAT16
format. A USB memory stick, Secure Digital (SD) Memory Card, or MultiMedia Card (MMC) may be
used for backup.
1. Launch HP ProtectTools Administrative Console. For more information, see Opening HP
ProtectTools Administrative Console on page 15.
2. In the left panel, click the + icon to the left of Drive Encryption to display the available options.
3. Click Backing up Encryption Keys.
4. Insert the storage device being used to back up the encryption key.
NOTE: To save the encryption key, you must use a USB storage device with the FAT32
format. A USB memory stick, Secure Digital (SD) Memory Card, or MultiMedia Card (MMC) may
be used for backup. In some cases SkyDrive may be used.
5. Under Drive, select the check box for the device where you want to back up your encryption
key.
6. Click Backup Keys.
7. Read the information on the page that is displayed, and then click OK. The encryption key is
saved on the storage device you selected.
Recovering access to an activated computer using backup keys
Administrators can perform a recovery using the Drive Encryption key backed up to a removable
storage device at activation or by selecting the Backing up Drive Encryption Keys option in
Security Manager.
1. Insert the removable storage device that contains your backup key.
2. Turn on the computer.
3. When the Drive Encryption for HP ProtectTools login dialog box opens, click Options.
4. Click Recovery.
5. Enter the file path or name that contains your backup key, and then click Recover.
– or –
Click Browse to search for the required backup file, click OK, and then click Recover.
6. When the confirmation dialog box opens, click OK.
The Windows logon screen is displayed.
NOTE: If the recovery key is used to log on at the Drive Encryption login screen, additional
credentials are required at Windows logon to access user accounts. It is highly recommended
that you reset your password after performing a recovery.
Performing an HP SpareKey Recovery
SpareKey recovery within Drive Encryption pre-boot requires you to answer security questions
correctly before you can access the computer. For more information on setting up SpareKey
Recovery, see the Security Manager software Help.
44 Chapter 6 Drive Encryption for HP ProtectTools (select models only)
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To perform an HP SpareKey Recovery if you forget your password:
1. Turn on the computer.
2. When the Drive Encryption for HP ProtectTools page is displayed, navigate to the user logon
page.
3. Click SpareKey.
NOTE: If your SpareKey has not been initialized in Security Manager, the SpareKey button is
not available.
4. Type correct answers to the displayed questions, and then click Logon.
The Windows logon screen is displayed.
NOTE: If SpareKey is used to log on at the Drive Encryption logon screen, additional credentials are
required at Windows logon to access user accounts. It is highly recommended that you reset your
password after performing a recovery.
Displaying encryption status
Users can display encryption status from HP ProtectTools Security Manager.
NOTE: Administrators can change Drive Encryption status by using HP ProtectTools Administrative
Console.
1. Launch HP ProtectTools User Console. For more information, see Opening Security Manager
on page 23.
2. Under My Data, click Drive Encryption.
In a software or hardware encryption scenario, the drive encryption status is displayed as one of
the following:
Enabled
●
Disabled
●
In a software encryption scenario, the drive encryption status is displayed as one of the following
for each hard drive or hard drive partition:
Not encrypted
●
Encrypted
●
● Encrypting
Decrypting
●
In a hardware encryption scenario, the drive encryption status is displayed as one of the
following
Not encrypted
●
Encrypted
●
If the hard drive is in the process of being encrypted or decrypted, a progress bar displays the
percentage completed and the time remaining to complete the encryption or decryption.
Displaying encryption status 45
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7 Device Access Manager for HP
ProtectTools (select models only)
HP ProtectTools Device Access Manager controls access to data by disabling data transfer devices.
NOTE: Some human interface/input devices, such as a mouse, keyboard, TouchPad, and
fingerprint reader, are not controlled by Device Access Manager. For more information, see
Unmanaged Device Classes on page 54.
Windows® operating system administrators use HP ProtectTools Device Access Manager to control
access to the devices on a system and to protect against unauthorized access:
Device profiles are created for each user, to define the devices that they are allowed or denied
●
permission to access.
Just-in-time authentication (JITA) allows predefined users to authenticate themselves in order to
●
access devices which are otherwise denied.
● Administrators and trusted users can be excluded from the restrictions on device access
imposed by Device Access Manager by adding them to the Device Administrators group. This
group's membership is managed using Advanced Settings.
Device access can be granted or denied on the basis of group membership or for individual
●
users.
For device classes such as CD-ROM drives and DVD drives, read access and write access can
●
be allowed or denied separately.
Opening Device Access Manager
1. Log on as an Administrator.
2. Launch HP ProtectTools Security Manager from HP Client Security Dashboard.
– or –
From the Windows desktop, double-click the HP ProtectTools icon in the notification area,
located at the far right of the taskbar.
– or –
From Control Panel, select System and Security, and then select HP ProtectTools Security
Manager.
3. In the left panel of HP ProtectTools Security Manager User Console, click Administration, and
then select Administrative Console.
4. In the left panel of Administrative Console, click Device Access Manager.
A standard user can view the HP ProtectTools Device Access Manager policy using HP ProtectTools
Security Manager. This console provides a read-only view.
46 Chapter 7 Device Access Manager for HP ProtectTools (select models only)
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Setup Procedures
Configuring device access
HP ProtectTools Device Access Manager offers four views:
Simple Configuration—Allow or deny access to classes of devices, based on membership in
●
the Device Administrators group.
Device Class Configuration—Allow or deny access to types of devices or specific devices for
●
specific users or groups.
● JITA Configuration—Configure just-in-time authentication (JITA), allowing selected users
access to DVD/CD-ROM drives or removable media by authenticating themselves.
Advanced Settings—Configure a list of drive letters for which Device Access Manager will not
●
restrict access, such as the C or system drive. Membership in the Device Administrators group
can also be managed from this view.
Simple Configuration
Administrators can use the Simple Configuration view to allow or deny access to the following
classes of devices for all non–Device Administrators:
All removable media (diskettes, USB flash drives, and so on)
●
All DVD/CD-ROM drives
●
All serial and parallel ports
●
All Bluetooth devices
●
NOTE: If Bluetooth devices are used as authentication credentials, Bluetooth device access
should not be restricted in the Device Access Manager policy.
All modem devices
●
All PCMCIA/ExpressCard devices
●
All 1394 devices
●
To allow or deny access to a class of devices for all non-Device Administrators, follow these steps:
1. In the left pane of HP ProtectTools Administrative Console, click Device Access Manager, and
then click Simple Configuration.
2. In the right pane, to deny access, select the check box for a device class or a specific device.
Clear the check box to allow access to that device class or specific device.
If a check box is grayed out, values affecting the access scenario have been changed from
within the Device Class Configuration view. To reset to the factory settings, click Reset in the
Device Class Configuration view.
3. Click Apply.
NOTE: If the background service is not running, a dialog box opens to ask if you would like to
start it. Click Yes.
4. Click OK.
Setup Procedures 47
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Starting the background service
The first time a new policy is defined and applied, the HP ProtectTools Device Locking/Auditing
background service starts automatically, and it is set to start automatically whenever the system
starts.
NOTE: A device profile must be defined before the background service prompt is displayed.
Administrators can also start or stop this service.
Stopping the Device Locking/Auditing service does not stop device locking. Two components enforce
device locking:
Device Locking/Auditing service
●
DAMDrv.sys driver
●
Starting the service starts the device driver, but stopping the service does not stop the driver.
To determine whether the background service is running, open a command prompt window, and then
type sc query flcdlock.
To determine whether the device driver is running, open a command prompt window, and then type
sc query damdrv.
Device Class Configuration
Administrators can view and modify lists of users and groups that are allowed or denied permission to
access classes of devices or specific devices.
The Device Class Configuration view has the following sections:
Device List—Shows all the device classes and devices that are installed on the system or that
●
may have been installed on the system previously.
Protection is usually applied for a device class. A selected user or group will be able to
◦
access any device in the device class.
Protection may also be applied to specific devices.
◦
User List—Shows all users and groups that are allowed or denied access to the selected device
●
class or specific device.
The User List entry may be made for a specific user, or for a group in which the user is a
◦
member.
If a user or group entry in the User List is unavailable, the setting has been inherited from
◦
the device class in the Device List or from the Class folder.
Some device classes, such as DVD and CD-ROM, may be further controlled by allowing or
◦
denying access separately for read and write operations.
For other devices and classes, read and write access rights can be inherited. For example,
read access may be inherited from a higher class, but write access may be specifically
denied for a user or group.
NOTE: If the Read check box is cleared, the access control entry has no effect on read
access to the device, but read access is not denied.
NOTE: The Administrators group cannot be added to the User List. Instead, use the
Device Administrators group.
Example 1—If a user or group is denied write access for a device or class of devices:
48 Chapter 7 Device Access Manager for HP ProtectTools (select models only)
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The same user, the same group, or a member of the same group can be granted write
access or read+write access only for a device below this device in the device hierarchy.
Example 2—If a user or group is allowed write access for a device or class of devices:
The same user, the same group, or a member of the same group can be denied write
access or read+write access only for the same device or a device below this device in the
device hierarchy.
Example 3—If a user or group is allowed read access for a device or class of devices:
The same user, the same group, or a member of the same group can be denied read
access or read+write access only for the same device or a device below this device in the
device hierarchy.
Example 4—If a user or group is denied read access for a device or class of devices:
The same user, the same group, or a member of the same group can be granted access or
read+write access only for a device below this device in the device hierarchy.
Example 5—If a user or group is allowed read+write access for a device or class of
devices:
The same user, the same group, or a member of the same group can be denied write
access or read+write access only for the same device or a device below this device in the
device hierarchy.
Example 6—If a user or group is denied read+write access for a device or class of devices:
The same user, the same group, or a member of the same group can be granted read
access or read+write access only for a device below this device in the device hierarchy.
Denying access to a user or group
To prevent a user or group from accessing a device or a class of devices:
1. In the left pane of HP ProtectTools Administrative Console, click Device Access Manager, and
then click Device Class Configuration.
2. In the device list, click the device class that you want to configure.
● Device class
All devices
●
Individual device
●
3. Under User/Groups, click the user or group to be denied access, and then click Deny.
4. Click Apply.
NOTE: When deny and allow settings are set at the same device level for a user, denial of access
takes precedence over allowing access.
Setup Procedures 49
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Allowing access for a user or a group
To grant permission for a user or a group to access a device or a class of devices:
1. In the left pane of HP ProtectTools Administrative Console, click Device Access Manager, and
then click Device Class Configuration.
2. In the device list, click one of the following:
Device class
●
All devices
●
Individual device
●
3. Click Add.
The Select Users or Groups dialog box opens.
4. Click Advanced, and then click Find Now to search for users or groups to add.
5. Click a user or a group to be added to the list of available users and groups, and then click OK.
6. Click OK again.
7. Click Allow to grant this user access.
8. Click Apply.
Allowing access to a class of devices for one user of a group
To allow a user to access a class of devices while denying access to all other members of that user's
group:
1. In the left pane of HP ProtectTools Administrative Console, click Device Access Manager,
and then click Device Class Configuration.
2. In the device list, click the device class that you want to configure.
● Device class
All devices
●
Individual device
●
3. Under User/Groups, select the group to be denied access, and then click Deny.
4. Navigate to the folder below that of the required class, and then add the specific user.
5. Click Allow to grant this user access.
6. Click Apply.
Allowing access to a specific device for one user of a group
Administrators can allow access to a specific device while denying access to all other members of
that user's group for all devices in the class:
1. In the left pane of HP ProtectTools Administrative Console, click Device Access Manager, and
then click Device Class Configuration.
2. In the device list, click the device class that you want to configure, and then navigate to the
folder below that.
3. Under User/Groups, click Allow next to the group to be granted access.
50 Chapter 7 Device Access Manager for HP ProtectTools (select models only)
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4. Click Deny next to the group to be denied access.
5. Navigate to the specific device to which access is to be allowed for the user in the device list.
6. Click Add.
The Select Users or Groups dialog box opens.
7. Click Advanced, and then click Find Now to search for users or groups to add.
8. Click a user to be allowed access, and then click OK.
9. Click Allow to grant this user access.
10. Click Apply.
Removing settings for a user or a group
To remove permission for a user or a group to access a device or a class of devices, follow these
steps:
1. In the left pane of HP ProtectTools Administrative Console, click Device Access Manager, and
then click Device Class Configuration.
2. In the device list, click the device class that you want to configure.
● Device class
All devices
●
Individual device
●
3. Under User/Groups, click the user or group you want to remove, and then click Remove.
4. Click Apply.
Resetting the configuration
CAUTION: Resetting the configuration discards all device configuration changes that have been
made and returns all settings to the values set at the factory.
NOTE: The Advanced Settings page is not reset.
To reset the configuration settings to the factory values:
1. In the left pane of HP ProtectTools Administrative Console, click Device Access Manager, and
then click Device Class Configuration.
2. Click Reset.
3. Click Yes to the confirmation request.
4. Click Apply.
JITA Configuration
JITA Configuration allows the administrator to view and modify lists of users and groups that are
allowed to access devices using just-in-time authentication (JITA).
Setup Procedures 51
Page 58
JITA-enabled users will be able to access some devices for which policies created in the Device
Class Configuration or Simple Configuration view have been restricted.
Scenario—A Simple Configuration policy is configured to deny all non-Device Administrators
●
access to the DVD/CD-ROM drive.
● Result—A JITA-enabled user who attempts to access the DVD/CD-ROM drive receives the
same “access denied” message as a non-JITA-enabled user. Then a balloon message is
displayed, asking if the user would like JITA access. If the balloon is clicked, the authenticate
user dialog is displayed. When the user enters credentials successfully, access is granted to the
DVD/CD-ROM drive.
The JITA period can be authorized for a set number of minutes or 0 minutes. A JITA period of 0
minutes will not expire. Users will have access to the device from the time they authenticate until the
time they log off the system.
The JITA period can also be extended, if configured to do so. In this scenario, 1 minute before the
JITA period is about to expire, users can click the prompt to extend their access without having to reauthenticate.
Whether the user is given a limited or unlimited JITA period, as soon as the user logs off the system
or another user logs in, the JITA period expires. The next time the user logs in and attempts to
access a JITA-enabled device, a prompt to enter credentials is displayed.
JITA is available for the following device classes:
DVD/CD-ROM drives
●
● Removable media
Creating a JITA for a user or group
Administrators can allow users or groups to access devices using just-in-time authentication.
1. In the left pane of HP ProtectTools Administrative Console, click Device Access Manager, and
then click JITA Configuration.
2. From the device’s drop-down menu, select either Removable media or DVD/CD-ROM drives.
3. Click + to add a user or group to the JITA configuration.
4. Select the Enabled check box.
5. Set the JITA period to the required time.
6. Click Apply.
The user must log out and then log on again for the new JITA setting to be applied.
Creating an extendable JITA for a user or group
Administrators can allow user or group access to devices using just-in-time authentication that the
user can extend before it expires.
1. In the left pane of HP ProtectTools Administrative Console, click Device Access Manager, and
then click JITA Configuration.
2. From the device’s drop-down menu, select either removable media or DVD/CD-ROM drives.
3. Click + to add a user or group to the JITA configuration.
4. Select the Enabled check box.
5. Set the JITA period to the required time.
52 Chapter 7 Device Access Manager for HP ProtectTools (select models only)
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6. Select the Extendable check box.
7. Click Apply.
The user must log out and then log on again for the new JITA setting to be applied.
Disabling a JITA for a user or group
Administrators can disable user or group access to devices using just-in-time authentication.
1. In the left pane of HP ProtectTools Administrative Console, click Device Access Manager, and
then click JITA Configuration.
2. From the device’s drop-down menu, select either removable media or DVD/CD-ROM drives.
3. Select the user or group whose JITA you wish to disable.
4. Clear the Enabled check box.
5. Click Apply.
When the user logs in and attempts to access the device, access is denied.
Advanced Settings
Advanced Settings provides the following functions:
Management of the Device Administrators group
●
Management of drive letters to which Device Access Manager never denies access.
●
The Device Administrators group is used to exclude trusted users (trusted in terms of device access)
from the restrictions imposed by a Device Access Manager policy. Trusted users usually include
System Administrators. See
The Advanced Settings view also enables the administrator to configure a list of drive letters to
which Device Access Manager will not restrict access for any user.
NOTE: The Device Access Manager background services must be running when the list of drive
letters is configured.
To start these services:
1. Apply a Simple Configuration policy, such as denying all non-Device Administrators access to
removable media.
– or –
Open a command prompt window with Administrator privileges, and then type:
sc start flcdlock
Press enter.
2. When the services are started, the drive list can be edited. Enter the drive letters of devices that
you do not want Device Access Manager to control.
The drive letters are displayed for physical hard disks or partitions.
Device Administrators group on page 54 for more information.
NOTE: Whether or not the system drive (typically C) is in this list, access to it will never be
denied for any user.
Advanced Settings 53
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Device Administrators group
When Device Access Manager is installed, a Device Administrators group is created.
The Device Administrators group is used to exclude trusted users (trusted in terms of device access)
from the restrictions imposed by a Device Access Manager policy. Trusted users usually include
System Administrators.
NOTE: Adding a user to the Device Administrators group does not automatically allow the user to
access devices. In the Device Class Configuration view, if the Users group is denied access to a
device, the Device Administrators group must be granted access in order for members of the group to
have access to the device. However, the Simple Configuration view can be used to deny access to
device classes for all users who are not members of the Device Administrators group.
To add users to the Device Administrators group:
1. In the Advanced Settings view, click +.
2. Enter the user name of the trusted user.
3. Click OK.
4. Click Apply.
eSATA Device Support
In order for Device Access Manager to control eSATA devices, the following must be configured:
1. The drive must be connected when the system starts up.
2. Using the Advanced Settings view, ensure that the eSATA drive letter is not in the list of drives
for which Device Access Manager will not deny access. If the eSATA drive letter is listed, delete
the drive letter, and then click Apply.
3. The device can be controlled using the Removable Media device class, by using either the
Simple Configuration view or the Device Class Configuration view.
Unmanaged Device Classes
HP ProtectTools Device Access Manager does not manage the following device classes:
Input/output devices
●
Biometric
◦
Mouse
◦
Keyboard
◦
◦ Printer
Plug and play (PnP) printers
◦
Printer upgrade
◦
Infrared human interface devices
◦
Smart card reader
◦
Multi-port serial
◦
Disk drive
◦
Floppy disk controller (FDC)
◦
54 Chapter 7 Device Access Manager for HP ProtectTools (select models only)
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Hard disk controller (HDC)
◦
◦ Human interface device (HID) class
Power
●
Battery
◦
◦ Advanced power management (APM) support
● Miscellaneous
Computer
◦
Decoder
◦
◦ Display
Processor
◦
System
◦
Unknown
◦
Volume
◦
Volume snapshot
◦
Security devices
◦
Security accelerator
◦
Intel® unified display driver
◦
Media driver
◦
Medium changer
◦
◦ Multifunction
Legacard
◦
Net client
◦
◦ Net service
◦ Net trans
SCSI adapter
◦
Advanced Settings 55
Page 62
8 Theft recovery (select models only)
Computrace for HP ProtectTools (purchased separately) allows you to remotely monitor, manage,
and track your computer.
Once activated, Computrace for HP ProtectTools is configured from the Absolute Software Customer
Center. From the Customer Center, the administrator can configure Computrace for HP ProtectTools
to monitor or manage the computer. If the system is misplaced or stolen, the Customer Center can
assist local authorities in locating and recovering the computer. If configured, Computrace can
continue to function even if the hard drive is erased or replaced.
To activate Computrace for HP ProtectTools:
1. Connect to the Internet.
2. Open the Security Manager User Console. For more information, see
on page 23.
3. In the left pane of Security Manager, click Theft Recovery.
4. To launch the Computrace Activation Wizard, click Get Started.
5. Enter your contact information and your credit card payment information, or enter a
prepurchased Product Key.
The Activation Wizard securely processes the transaction and sets up your user account on the
Absolute Software Customer Center website. Once complete, you receive a confirmation email
containing your Customer Center account information.
If you have previously run the Computrace Activation Wizard and your Customer Center user account
already exists, you can purchase additional licenses by contacting your HP account representative.
To log on to the Customer Center:
1. Go to
2. In the Login ID and Password fields, enter the credentials you received in the confirmation
Using the Customer Center, you can:
●
● Protect your remote data.
https://cc.absolute.com/.
email, and then click Log in.
Monitor your computers.
Opening Security Manager
● Report the theft of any computer protected by Computrace.
Click Learn More for more information about Computrace for HP ProtectTools.
▲
56 Chapter 8 Theft recovery (select models only)
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9 Localized password exceptions
At the Preboot Security level and the HP Drive Encryption level, password localization support is
limited, as described in the following sections.
What to do when a password is rejected
Passwords can be rejected for the following reasons:
A user is using an IME that is not supported. This is a common issue with double-byte
●
languages (Korean, Japanese, Chinese). To resolve this issue:
1. Using Control Panel, add a supported keyboard layout (add US/English keyboards under
Chinese Input Language).
2. Set the supported keyboard for default input.
3. Restart HP ProtectTools, and then enter the password again.
A user is using a character that is not supported. To resolve this issue:
●
1. Change the Windows password so that it uses only supported characters. For more
information about unsupported characters, see the HP ProtectTools Administrative Console
software help.
2. Run the HP ProtectTools Security Manager Setup Wizard again, and then enter the new
Windows password.
Windows IMEs not supported at the Preboot Security level or the HP Drive Encryption level
In Windows, the user can choose an IME (input method editor) to enter complex characters and
symbols, such as Japanese or Chinese characters, by using a standard western keyboard.
IMEs are not supported at the Preboot Security or HP Drive Encryption level. A Windows password
cannot be entered with an IME at the Preboot Security or HP Drive Encryption login screen, and
doing so may result in a lockout situation. In some cases, Microsoft® Windows does not display the
IME when the user enters the password.
The solution is to switch to one of the following supported keyboard layouts that translates to
keyboard layout 00000411:
Microsoft IME for Japanese
●
The Japanese keyboard layout
●
● Office 2007 IME for Japanese—If Microsoft or a third party uses the term IME or input method
editor, the input method may not actually be an IME. This can cause confusion, but the software
reads the hexadecimal code representation. Thus, if an IME maps to a supported keyboard
layout, then HP ProtectTools can support the configuration.
WARNING! When HP ProtectTools is deployed, passwords entered with a Windows IME will be
rejected.
What to do when a password is rejected 57
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Password changes using keyboard layout that is also supported
If the password is initially set with one keyboard layout, such as U.S. English (409), and then the user
changes the password using a different keyboard layout that is also supported, such as Latin
American (080A), the password change will work in HP Drive Encryption, but it will fail in the BIOS if
the user uses characters that exist in the latter but not in the former (for example, ē).
NOTE: Administrators can resolve this problem by using the HP ProtectTools Manage Users
feature to remove the user from HP ProtectTools, selecting the desired keyboard layout in the
operating system, and then running the Security Manager Setup Wizard again for the same user. The
BIOS stores the desired keyboard layout, and passwords that can be typed with this keyboard layout
will be properly set in the BIOS.
Another potential issue is the use of different keyboard layouts that can all produce the same
characters. For example, both the U.S. International keyboard layout (20409) and the Latin American
keyboard layout (080A) can produce the character é, although different keystroke sequences might
be required. If a password is initially set with the Latin American keyboard layout, then the Latin
American keyboard layout is set in the BIOS, even if the password is subsequently changed using the
U.S. International keyboard layout.
Special key handling
Chinese, Slovakian, Canadian French and Czech
●
When a user selects one of the preceding keyboard layouts and then enters a password (for
example, abcdef), the same password must be entered while pressing the shift key for lower
case and the shift key and caps lock key for upper case in BIOS Preboot Security and HP Drive
Encryption. Numeric passwords must be entered using the numeric keypad.
Korean
●
When a user selects a supported Korean keyboard layout and then enters a password, the same
password must be entered while pressing the right alt key for lower case and the right alt key
and caps lock key for upper case in BIOS Preboot Security and HP Drive Encryption.
Unsupported characters are listed in the following table:
●
Language Windows BIOS Drive Encryption
Arabic The , , and keys
generate two characters.
Canadian French ç, è, à, and é with caps lock
are Ç, È, À, and É in
Windows.
The , , and keys
generate one character.
ç, è, à, and é with caps lock
are ç, è, à, and é in the
BIOS Preboot Security.
The , , and keys
generate one character.
ç, è, à, and é with caps lock
are ç, è, à, and é in HP
Drive Encryption.
58 Chapter 9 Localized password exceptions
Page 65
Language Windows BIOS Drive Encryption
Spanish 40a is not supported. It
US international
Czech
nevertheless works
because the software
converts it to c0a. However,
because of subtle
differences between the
keyboard layouts, it is
recommended that
Spanish-speaking users
change their Windows
keyboard layout to 1040a
(Spanish Variation) or 080a
(Latin American).
The ¡, ¤, ‘, ’, ¥, and ×
◦
keys on the top row
are rejected.
◦ The å, ®, and Þ keys
on the second row are
rejected.
◦ The á, ð, and ø keys
on the third row are
rejected.
◦ The æ key on the
bottom row is rejected.
The ğ key is rejected.
◦
The į key is rejected.
◦
The ų key is rejected.
◦
The ė, ı, and ż keys
◦
are rejected.
The ģ, ķ, ļ, ņ, and ŗ
◦
keys are rejected.
n/a n/a
n/a n/a
n/a n/a
Slovakian The ż key is rejected.
Hungarian The ż key is rejected. The ţ key generates two
Slovenian The żŻ key is rejected in
Windows, and the alt key
generates a dead key in the
BIOS.
Japanese When available, Microsoft
Office 2007 IME is a better
choice. Despite the IME
name, it is actually
keyboard layout 411, which
is supported.
The š, ś, and ş keys
◦
are rejected when
typed, but they are
accepted when
entered with the soft
keyboard.
The ţ dead key
◦
generates two
characters.
characters.
ú, Ú, ů, Ů, ş, Ş,
Š keys are rejected in the
BIOS.
n/a n/a
ś, Ś, š, and
n/a
n/a
n/a
Special key handling 59
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Glossary
activation
The task that must be completed before any of the Drive Encryption features are accessible. Drive Encryption is
activated using the HP ProtectTools Setup Wizard. Only an administrator can activate Drive Encryption. The
activation process consists of activating the software, encrypting the drive, creating a user account, and creating
the initial backup encryption key on a removable storage device.
Administrative Console
A central location where administrators can access and manage the features and settings in HP ProtectTools.
administrator
See Windows administrator.
asset
A data component consisting of personal information or files, historical and Web-related data, and so on, which
is located on the hard drive.
authentication
The process of verifying whether a user is authorized to perform a task such as accessing a computer,
modifying settings for a particular program, or viewing secured data.
background service
The HP ProtectTools Device Locking/Auditing background service, which must be running for device access
control policies to be applied. It can be viewed from within the Services application under the Administrative
Tools option in Control Panel. If it is not running, HP ProtectTools Security Manager attempts to start it when
device access control policies are applied.
backup
Using the backup feature to save a copy of important program information to a location outside the program. It
can then be used for restoring the information at a later date to the same computer or another one.
biometric
Category of authentication credentials that use a physical feature, such as a fingerprint, to identify a user.
certification authority (CA)
A service that issues the certificates required to run a public key infrastructure.
credentials
The means by which a user proves eligibility for a particular task in the authentication process.
cryptographic service provider (CSP)
A provider or library of cryptographic algorithms that can be used in a well-defined interface to perform particular
cryptographic functions.
cryptography
The practice of encrypting and decrypting data so that it can be decoded only by specific individuals.
decryption
A procedure used in cryptography to convert encrypted data into plain text.
device access control policy
The list of devices for which a user is allowed or denied access.
device class
All devices of a particular type, such as drives.
60 Glossary
Page 67
domain
A group of computers that are part of a network and share a common directory database. Domains are uniquely
named, and each has a set of common rules and procedures.
Drive Encryption
Protects your data by encrypting your hard drive(s), making the information unreadable by those without proper
authorization.
Drive Encryption logon screen
A logon screen that is displayed before Windows starts up. Users must enter their Windows user name and
their password or smart card PIN. Under most circumstances, entering the correct information at the Drive
Encryption logon screen allows access directly into Windows without having to log on again at the Windows
logon screen.
DriveLock
A security feature that links the hard drive to a user and requires the user to correctly type the DriveLock
password when the computer starts up.
emergency recovery archive
A protected storage area that allows the reencryption of Basic User Keys from one platform owner key to
another.
encryption
A procedure, such as use of an algorithm, employed in cryptography to convert plain text into cipher text in
order to prevent unauthorized recipients from reading that data. There are many types of data encryption, and
they are the basis of network security. Common types include Data Encryption Standard and public-key
encryption.
Encryption File System (EFS)
A system that encrypts all files and subfolders within the selected folder.
fingerprint
A digital extraction of your fingerprint image. Your actual fingerprint image is never stored by Security Manager.
group
A group of users that have the same level of access or denial to a device class or a specific device.
HP SpareKey Recovery
The ability to access your computer by answering security questions correctly.
ID card
A Windows desktop gadget that serves to visually identify your desktop with your user name and chosen
picture.
identity
In HP ProtectTools Security Manager, a group of credentials and settings that is handled like an account or
profile for a particular user.
JITA
Just-in-time authentication.
logon
An object within Security Manager that consists of a user name and password (and possibly other selected
information) that can be used to log on to websites or other programs.
network account
A Windows user or administrator account, either on a local computer, in a workgroup, or on a domain.
PIN
Personal identification number.
Glossary 61
Page 68
PKI
The Public Key Infrastructure standard that defines the interfaces for creating, using, and administering
certificates and cryptographic keys.
power-on authentication
A security feature that requires some form of authentication, such as a smart card, security chip, or password,
when the computer is turned on.
reboot
The process of restarting the computer.
restore
A process that copies program information from a previously saved backup file into this program.
revocation password
A password that is created when a user requests a digital certificate. The password is required when the user
wants to revoke his or her digital certificate. This ensures that only the user may revoke the certificate.
SATA device mode
A data transfer mode between a computer and mass storage devices, such as hard drives and optical drives.
scene
An image of an enrolled user to be used for authentication.
security logon method
The method used to log on to the computer.
Single Sign On
A feature that stores authentication information and allows you to use Security Manager to access Internet and
Windows applications that require password authentication.
smart card
A small piece of hardware, similar in size and shape to a credit card, which stores identifying information about
the owner. Used to authenticate the owner to a computer.
Trusted Platform Module (TPM) embedded security chip
The generic term for the HP ProtectTools Embedded Security Chip. A TPM authenticates a computer, rather
than a user, by storing information specific to the host system, such as encryption keys, digital certificates, and
passwords. A TPM minimizes the risk that information on the computer will be compromised by physical theft or
an attack by an external hacker.
TXT
Trusted Execution Technology.
user
Anyone enrolled in Drive Encryption. Non-administrator users have limited rights in Drive Encryption. They can
only enroll (with administrator approval) and log on.
Windows administrator
A user with full rights to modify permissions and manage other users.
Windows Logon Security
Protects your Windows account(s) by requiring the use of specific credentials for access.
Windows user account
The profile for an individual authorized to log on to a network or to an individual computer.
62 Glossary
Page 69
Index
A
access
controlling 46
preventing unauthorized 5
activating
Drive Encryption for self-
encrypting drives 39
Drive Encryption for standard
hard drives 39
Administrative Console
configuring 16
using 15
Advanced Settings 53
allowing access 50
Applications 21
Applications tab, settings 22
authentication 16, 32
B
background service 48
backing up
data 36
encryption key 43
HP ProtectTools credentials 7
Bluetooth 21, 34
C
Computrace 56
configuration
device class 48
resetting 51
simple 47
configuring
Administrative Console 16
device access 47
contactless card 21, 34
controlling device access 46
Credential Manager 29
credentials 24
specifying 17
D
dark mode 32
data
backing up 36
restoring 36
restricting access to 5
deactivating Drive Encryption 41
decrypting
drives 38
hard drive partitions 43
denying 49
Device Access Manager for
HP ProtectTools 46
easy setup 11
opening 46
device class
allowing access for a user 50
unmanaged 54
device class configuration
configuration 48
device settings
face 19
fingerprint 18
smart card 20
SpareKey 18
device, allowing access for a
user 50
Drive Encryption for
HP ProtectTools 38, 42
activating 39
backup and recovery 43
deactivating 39
decrypting individual drives 42
easy setup 12
encrypting individual drives 42
logging in after Drive
Encryption is activated 39
managing Drive Encryption 42
E
Easy Setup Guide for Small
Business 10
encrypting
drives 38
hard drive 42
hard drive partitions 43
encryption
hardware 39, 41, 45
software 39, 41, 43, 45
encryption key
backing up 43
encryption status, displaying 45
enrolling
fingerprints 31
scenes 31
eSATA 54
F
face, settings 19
features, HP ProtectTools 1
fingerprints
enrolling 31
settings 18
G
General tab, settings 22
getting started 10, 47
group
allowing access 50
denying access 49
removing 51
H
hardware encryption 39, 40, 41,
45
HP Client Security Dashboard 9,
14
HP ProtectTools Administrative
Console 9, 13, 14
opening 15
HP ProtectTools features 1
HP ProtectTools Security
Manager 23
Backup and Recovery
password 6
HP ProtectTools Security Manager
Setup Wizard 9, 14
HP SpareKey Recovery 44
I
ID card 24
Index 63
Page 70
J
JITA
configuration 51
creating extendable for user or
group 52
creating for user or group 52
disabling for user or group 53
Just-in-time Authentication
Configuration 51
K
key security objectives 4
L
learning 33
Light bulb icon 32
logging in to the computer 41
logons
adding 26
categories 27
editing 27
managing 28
M
managing
credentials 29
encrypting or decrypting drive
partitions 43
passwords 22, 24, 25
users 17
O
objectives, security 4
opening
Device Access Manager for HP
ProtectTools 46
HP ProtectTools Administrative
Console 15
Security Manager 23
opening Drive Encryption 38
P
password
changes using different
keyboard layouts 58
changing 30
exceptions 57
guidelines 7
HP ProtectTools 6
managing 6
policies 5
rejected 57
secure 7
strength 28
Password Manager 22, 24, 25
easy setup 10
viewing and managing saved
authentications 11
PIN 35
preferences, setting 35
proximity card 21, 34
Q
Quick Links
menu 27
R
recovering
access using backup keys 44
removing
access 51
resetting 51
restoring
data 36
HP ProtectTools credentials 7
restricting
access to sensitive data 5
device access 46
S
scenes
deleting 33
enrolling 31
screen color 32
security 6
key objectives 4
roles 6
Security Manager, opening 23
settings 17, 35
adding 22, 23
advanced user 33
applications 22, 23
General tab 22
icon 29
Setup Wizard 9, 14
Simple Configuration 47
smart card 33
changing the PIN 34
configuring 20
initializing 19, 33
PIN 6
registering 20, 34
software encryption 39, 41, 43,
45
SpareKey
setting up 30
settings 18
special key handling 58
specify security settings 17
T
theft recovery 56
theft, protecting against 5
TPM 43
U
unauthorized access, preventing
5
unmanaged device classes 54
user
allowing access 50
denying access 49
removing 51
User Console settings 23
W
Windows Logon password 6
wizard
HP ProtectTools Client Security
Setup 8
HP ProtectTools Security
Manager Setup 8
wizard, HP ProtectTools Security
Manager Setup 9, 14
64 Index
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