HP Compaq Presario SG2034IL, Compaq Presario SR5012AL, Compaq Presario SR5065CF, Compaq Presario SR5085CF Warranty and Support Guide

Limited Warranty and Support Guide

Before contacting the HP Customer Care Center, it’s important to have the following information
handy.

Please take a moment to write down your product information for future reference.

Model Number: _____________________________________________________________________

System (Product) Number: ____________________________________________________________

Serial Number: ______________________________________________________________________

Software Build Number: ______________________________________________________________

Operating System: ___________________________________________________________________

Purchase Date: ______________________________________________________________________

The Legal Language

Hardware Limited Warranty

HP Product DURATION

Hardware One (1) Year Limited Warranty*

*The warranty period may be longer in certain
countries/regions. Please check with the seller of the product
or consult the HP Web site at: http://www.hp.com

General Terms

This HP Hardware Limited Warranty gives you, the customer,
express limited warranty rights from HP, the manufacturer.
Please refer to HP’s Web site for an extensive description of
your limited warranty entitlements. In addition, you may also
have other legal rights under applicable local law or special
written agreement with HP.

HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION WHETHER WRITTEN OR ORAL AND HP
EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
TO THE EXTENT ALLOWED BY THE LOCAL LAW OF
JURISDICTIONS OUTSIDE THE UNITED STATES, HP
DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS,
INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN
THE UNITED STATES, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY
QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE
IS LIMITED TO THE DURATION OF THE EXPRESS
WARRANTY SET FORTH ABOVE. SOME STATES OR
COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION
ON HOW LONG AN IMPLIED WARRANTY LASTS OR
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS,
SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED
WARRANTY MAY NOT APPLY TO YOU.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND
NEW ZEALAND, THE LIMITED WARRANTY TERMS
CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR
MODIFY BUT ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS
PRODUCT TO YOU.

THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED,
DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN

ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

This Limited Warranty is applicable in all countries/regions
and may be enforced in any country/region where HP or its
authorized service providers offer warranty service for the
same product model number subject to the terms and
conditions set forth in this Limited Warranty.

Under the HP Global Limited Warranty program, products
purchased in one country/region may be transferred to
another country/region, where HP or its authorized service
providers offer warranty service for the same product model
number, without voiding the warranty. Warranty terms,
service availability, and service response times may vary
from country/region to country/region. Standard warranty
service response time is subject to change due to local parts
availability. If so, your HP authorized service provider can
provide you with details.

HP is not responsible for any tariffs or duties that may be
incurred in transferring the products. Transfer of the products
may be covered by export controls issued by the United
States or other governments.

This Limited Warranty applies only to HP-branded and
Compaq-branded hardware products (collectively referred
to in this Limited Warranty as “HP Hardware Products”)
sold by or leased from Hewlett-Packard Company, its
worldwide subsidiaries, affiliates, authorized resellers, or
country/region distributors (collectively referred to in this
Limited Warranty as “HP”) with this Limited Warranty. The
term “HP Hardware Product” is limited to the hardware
components and required firmware. The term “HP Hardware
Product” DOES NOT include any software applications or
programs; non-HP products or non-HP branded peripherals.
All non-HP products or non-HP branded peripherals external
to the HP Hardware Product — such as external storage
subsystems, displays, printers, and other peripherals — are
provided “AS IS” without HP warranty. However, non-HP
manufacturers and suppliers, or publishers may provide their
own warranties directly to you.

HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in
materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period starts
on the date of purchase or lease from HP, or from the date
HP completes installation. Your dated sales or delivery
receipt, showing the date of purchase or lease of the

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product, is your proof of the purchase or lease date. You
may be required to provide proof of purchase or lease as
a condition of receiving warranty service. You are entitled
to hardware warranty service according to the terms and
conditions of this document if a repair to your HP Hardware
Product is required within the Limited Warranty Period.

Unless otherwise stated, and to the extent permitted by local
law, new HP Hardware Products may be manufactured
using new materials or new and used materials equivalent
to new in performance and reliability. HP may repair or
replace HP Hardware Products (a) with new or previously
used products or parts equivalent to new in performance
and reliability, or (b) with equivalent products to an original
product that has been discontinued. Replacement parts
are warranted to be free from defects in material or
workmanship for ninety (90) days or, for the remainder of
the Limited Warranty Period of the HP Hardware Product
they are replacing or in which they are installed, whichever
is longer.

During the Limited Warranty Period, HP will, at its discretion,
repair or replace any defective component. All component
parts or hardware products removed under this Limited
Warranty become the property of HP. In the unlikely event
that your HP Hardware Product has recurring failures, HP,
at its sole discretion, may elect to provide you with (a) a
replacement unit of HP’s choosing that is the same or
equivalent to your HP Hardware Product in performance or
(b) to give you a refund of your purchase price or lease
payments (less interest) instead of a replacement. This is
your exclusive remedy for defective products.

Exclusions

HP DOES NOT WARRANT THAT THE OPERATION OF THIS
PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. HP
IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS
A RESULT OF YOUR FAILURE TO FOLLOW THE
INSTRUCTIONS INTENDED FOR THE HP HARDWARE
PRODUCT.

This Limited Warranty does not apply to expendable or
consumable parts and does not extend to any product from
which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident,
misuse, abuse, contamination, improper or inadequate
maintenance or calibration or other external causes; (b) by
operation outside the usage parameters stated in the user
documentation that shipped with the product; (c) by
software, interfacing, parts or supplies not supplied by HP;
(d) improper site preparation or maintenance; (e) virus
infection; (f) loss or damage in transit; or (g) by modification
or service by anyone other than (i) HP, (ii) an HP authorized
service provider, or (iii) your own installation of end-user

replaceable HP or HP approved parts if available for your
product in the servicing country/region.

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF
THE DATA STORED ON YOUR HARD DRIVE OR
OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR
LOSS OF THE DATA. BEFORE RETURNING ANY UNIT
FOR SERVICE, BE SURE TO BACK UP DATA AND
REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR
PERSONAL INFORMATION. HP IS NOT
RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY
PROGRAMS, DATA, OR REMOVABLE STORAGE
MEDIA. HP IS NOT RESPONSIBLE FOR THE
RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE
INSTALLED BY HP WHEN THE PRODUCT IS
MANUFACTURED. UNITS SENT IN FOR SERVICE
MAY HAVE THE DATA ERASED FROM THE HARD
DRIVE AND THE PROGRAMS RESTORED TO THEIR
ORIGINAL STATE.

Exclusive Remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW,
THESE TERMS AND CONDITIONS CONSTITUTE THE
COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
BETWEEN YOU AND HP REGARDING THE HP HARDWARE
PRODUCT YOU HAVE PURCHASED OR LEASED. THESE
TERMS AND CONDITIONS SUPERSEDE ANY PRIOR
AGREEMENTS OR REPRESENTATIONS — INCLUDING
REPRESENTATIONS MADE IN HP SALES LITERATURE OR
ADVICE GIVEN TO YOU BY HP OR AN AGENT OR
EMPLOYEE OF HP — THAT MAY HAVE BEEN MADE IN
CONNECTION WITH YOUR PURCHASE OR LEASE OF
THE HP HARDWARE PRODUCT. NO CHANGE TO THE
CONDITIONS OF THIS LIMITED WARRANTY IS VALID
UNLESS IT IS MADE IN WRITING AND SIGNED BY AN
AUTHORIZED REPRESENTATIVE OF HP.

Limitation of Liability

IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS
WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER
THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE
LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT
OR THE COST OF REPAIR OR REPLACEMENT OF ANY
HARDWARE COMPONENTS THAT MALFUNCTION IN
CONDITIONS OF NORMAL USE.

EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE
LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT
OR THE FAILURE OF THE PRODUCT TO PERFORM,
INCLUDING ANY LOST PROFITS OR SAVINGS OR
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

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HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD
PARTY OR MADE BY YOU FOR A THIRD PARTY.

locate the nearest HP authorized service provider refer to
the HP Web site at: http://www.hp.com/support

THIS LIMITATION OF LIABILITY APPLIES WHETHER
DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER
THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT
LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM.
THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR
AMENDED BY ANY PERSON. THIS LIMITATION OF
LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED
HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE
POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION
OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS
FOR PERSONAL INJURY.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT
MAY VARY FROM STATE TO STATE OR FROM
COUNTRY/REGION TO COUNTRY/REGION. YOU
ARE ADVISED TO CONSULT APPLICABLE STATE OR
COUNTRY/REGION LAWS FOR A FULL DETERMINATION
OF YOUR RIGHTS.

Limited Warranty Period

The Limited Warranty Period for an HP Hardware Product is
a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise in
writing.

Types of Warranty Service

To enable HP to provide the best possible support and
service during the Limited Warranty Period, you may be
directed by HP to verify configurations, load most recent
firmware, install software patches, run HP diagnostics tests
or use HP remote support solutions where applicable.

HP strongly encourages you to accept the use of, or to
employ available support technologies provided by HP.
If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased
support resource requirements. Listed below are the types
of warranty support service that may be applicable to the
HP Hardware Product you have purchased.

On-site Warranty Service

Your HP Limited Warranty service may include on-site labor
support to repair your hardware. HP provides on-site service
during standard office hours. Standard office hours are
typically 08.00 to 17.00, Monday through Friday, but may
vary with local business practices. If your location is outside
the customary service zone (typically 50km), response times
may be longer or there may be additional charges. To

HP may, at its sole discretion, determine if on-site warranty
service is required. For example, in many cases, the defect
can be fixed by the use of a Customer Self Repair (CSR) part
that you are required to replace yourself based on
instructions and documentation provided by HP. You are
also required to co-operate with HP in attempting to resolve
the problem over the telephone. This may involve performing
routine diagnostic procedures, installing software updates or
patches, removing third-party options and/or substituting
options. In order to receive onsite support, you must:
(a) have a representative present when HP provides
warranty services at your site; (b) notify HP if products are
being used in an environment which poses a potential
health or safety hazard to HP employees or subcontractors;
(c) subject to its reasonable security requirements, provide
HP with sufficient, free, and safe access to and use of all
facilities, information and systems determined necessary
by HP to provide timely support; (d) ensure that all
manufacturer’s labels (such as serial numbers) are in place,
accessible, and legible; (e) maintain an environment
consistent with product specifications and supported
configurations.

If you require an HP representative to handle all component
replacements, support uplift contracts are available at
additional cost.

Carry-in Warranty Service

Under the terms of carry-in service, you will be required to
deliver your HP Hardware Product to an authorized service
location for warranty repair. You must prepay any shipping
charges, taxes, or duties associated with transportation of
the product to and from the service location. In addition,
you are responsible for insuring any product shipped or
returned to an authorized service location and assume risk
of loss during shipping.

Mail-in Warranty Service

Your HP Limited Warranty may include a mail-in warranty
service. Under the terms of mail-in service, you will be
required to ship your HP Hardware Product to an authorized
service location for warranty repair. You must prepay any
shipping charges, taxes, or duties associated with
transportation of the product to the repair location. In
addition, you are responsible for insuring any product you
ship and assume risk of loss during shipping. HP will return
the repaired product to you and incur all logistics and
insurance costs to return the product to you.

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Customer Self Repair Warranty Service

In countries/regions where it is available, your HP Limited
Warranty may include a Customer Self Repair warranty
service. If applicable, HP will determine in its sole discretion
that Customer Self Repair is the appropriate method of
warranty service. If so, HP will ship approved replacement
parts directly to you to fulfill your HP Hardware Product
warranty service. This will save considerable repair time.
After you contact HP and the fault diagnosis identifies that
the problem can be fixed using one of these parts, a
replaceable part can be sent directly to you. Once the part
arrives, replace the defective part pursuant to the provided
instructions and documentation. If further assistance is
required, call the HP Technical Support Center and a
technician will assist you over the phone. In cases where the
replacement part must be returned to HP, you must ship the
defective part back to HP within a defined period of time,
normally fifteen (15) days. The defective part must be
returned with the associated documentation in the provided
shipping material. Failure to return the defective product
may result in HP billing you for the replacement. With a
Customer Self Repair, HP will pay all shipping and part
return costs and determine the courier/carrier to be used. If
Customer Self Repair applies to you, please refer to your
specific HP Hardware Product announcement. You can also
obtain information on this warranty service on the HP Web
site at: http://www.hp.com/support

Service Upgrades

HP has a range of additional support and service coverage
for your product that can be purchased locally. However,
some support and related products may not be available in
all countries/regions. For information on availability of
service upgrades and the cost for these service upgrades,
refer to the HP Web site at:

http://www.hp.com/support

Options and Software Limited Warranties

The Limited Warranty terms and conditions for most
HP-branded options (HP Options) are as set forth in the
Limited Warranty applicable to the HP Option and are
included in the HP Option product packaging. If your
HP Option is installed in an HP Hardware Product, HP may
provide warranty service for either the period specified in
the warranty documents (HP Option Limited Warranty
Period) that shipped with the HP Option or for the remaining
warranty period of the HP Hardware Product in which the
HP Option is being installed, whichever period is the longer,
but not to exceed three (3) years from the date you

purchased the HP option. The HP Option Limited Warranty
Period starts from the date of purchase from HP or an HP
authorized reseller. Your dated sales or delivery receipt,
showing the date of purchase of the HP Option, is your
warranty start date. See your HP Option Limited Warranty
for more details. Non-HP options are provided “AS IS”.
However, non-HP manufacturers and suppliers may provide
warranties directly to you.

EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE
END-USER LICENSE OR PROGRAM LICENSE AGREEMENT,
OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE
PRODUCTS, FREEWARE (AS DEFINED BELOW) OR THE
OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED
“AS IS” AND WITH ALL FAULTS, AND HP HEREBY
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON­INFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES OR
CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A
PARTICULAR PURPOSE, AND OF LACK OF VIRUSES. Some
states/jurisdictions do not allow exclusion of implied
warranties or limitations on the duration of implied
warranties, so the above disclaimer may not apply to you in
its entirety. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS
SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR
OTHER INFORMATION, FOR BUSINESS INTERRUPTION,
FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING
OUT OF OR IN ANY WAY RELATED TO THE USE OF OR
INABILITY TO USE THE SOFTWARE PRODUCT) EVEN IF HP
OR ANY SUPPLIER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE
REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some
states/jurisdictions do not allow the exclusion or limitation of
incidental or consequential damages, so the above
limitation or exclusion may not apply to you.

HP’s only warranty obligations with respect to software
distributed by HP under the HP brand name are set forth in
the applicable end-user license or program license
agreement provided with that software. If the removable
media on which HP distributes the software proves to be
defective in materials or workmanship within thirty (30) days
of purchase, your sole remedy shall be to return the
removable media to HP for replacement. For blank tape
removable media please refer to the following Web site:

http://h20000.www2.hp.com/bizsupport/
TechSupport/Document.jsp?objectID=lpg50101

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