HP Compaq Presario S3000NX, Compaq Presario S3010CL, Compaq Presario S3030RK, Compaq Presario S3030US, Compaq Presario S3040SE Warranty and Support Guide

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Compaq Presario Desktop Products

Warranty and Support Guide

 1 Year Parts and Labor  1 Year Technical Tele p hone Support  1 Year Express Parts Replacement

with Compaq’s award-winning Easy Access Design

IMPORTANT NOTE

If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We are available 24 hours a day, 7 days a week. We have specialists available to help you with your technical support questions as they arise via the Web or phone (see Contact Numbers chart within this document). As our valued customer, we want to make sure that your support needs are met and any issues resolved as quickly as possible

This document includes warranty information for the United States, Canada, and the Caribbean. The information in this document is subject to change without notice.

Microsoft, Windows, Windows XP are trademarks of Microsoft Corporation in the U.S. and other countries/regions.

Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation.

All other product names mentioned herein may be trademarks of their respective companies.

HP shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an

additional warranty.

WARNING: Text set off in this manner indicates that failure to follow

directions could result in damage to equipment, loss of information, bodily harm, or loss of life.

Contacting Compaq for Support

Before contacting Compaq for support, it’s important to have the following information handy. Please take a moment to write down your product information for future reference.

Product Name: (located on front panel)

System Number*:

Serial Number*:

Date of Purchase:

Operating System Type and Revision:

* This information can be found on the product label on the back of the PC.

In addition, please gather the following information:

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Applicable error messages

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Additional third-party hardware and/or software installed

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Detailed, specific questions

We have a variety of services available online to help you find answers to your questions and resolve problems — 24 hours a day, 7 days a week. Log on to our online services site at www.compaq.com/athome/support/ in the U.S. or www.compaq.ca/english/support/ in Canada, where you will find a variety of help sources to meet your needs:

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Access to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation.

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Join the Compaq Customer Communities: Where novices to technical experts collaborate to share knowledge, information, and assistance. Participate in existing product discussions, review commonly asked questions, and answer or post new questions to a community of users.

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Open an online service event with a Compaq Support Specialist: Have a product Limited Warranty issue or need to contact a technical expert? Contact Compaq online for the fastest time to a solution.

Additional Support Available

If you are unable to resolve your problem by using our online services, contact our Customer Support Center via phone (see Contact Numbers chart). You will be provided technical support, 24 hours a day, 7 days a week, by our dedicated and professionally trained customer service team.

CONTACT NUMBERS

Technical Support For U.S.

http://www.compaq.com/athome/support/

1-208-4PC-HELP

(1-208-472-4357)

For Canada

http://www.compaq.ca/english/support/

1-905-206-HELP

(1-905-206-4357)

For Caribbean

http://clac.compaq.com/soporte/index.html

Aruba: 800-8000 or 877-219-8671 Bahamas: 1-800-799-3477 Barbados: 1-800-796-9602 Jamaica: 1-800-799-3477 Trinidad: 1-800-799-3477

After Warranty Software and Hardware Technical Support

($39.95* [U.S.] per incident)

* Subject to change without notice.

For U.S.

1-208-4PC-HELP

(1-208-472-4357)

For Canada

1-905-206-HELP

(1-905-206-4357)

For Caribbean

Aruba: 800-8000 or 877-219-8671 Bahamas: 1-800-799-3477 Barbados: 1-800-796-9602 Jamaica: 1-800-799-3477 Trinidad: 1-800-799-3477

COMPAQ PRESARIO DESKTOP PRODUCTS

LIMITED WARRANTY AND TECHNICAL SUPPORT

General Terms

EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, HEWLETT-PACKARD MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. SOME STATES OR COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.

This Limited Warranty applies to the Compaq branded hardware products sold by or leased from Hewlett-Packard Company, its subsidiaries, affiliates, authorized resellers, or country/region distributors (collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty. This Limited Warranty is applicable in all countries/regions and may be enforced in any country/region where HP or its authorized service providers offer warranty service subject to the terms and conditions set forth in this Limited Warranty. However, warranty service availability and response times may vary from country/region to country/region and may also be subject to registration requirements in the country/region of purchase.

HP warrants that the Compaq hardware product and all the internal components of the product that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving warranty service. You are entitled to warranty service according to the terms and conditions of this document if a repair to your Compaq branded hardware is required within the Limited Warranty Period. This Limited Warranty extends only to the original purchaser or lessee of this Compaq branded product and is not transferable to anyone who obtains ownership of the Compaq branded product from the original purchaser or lessee.

Compaq products are manufactured using new materials or new and used materials equivalent to new in performance and reliability. Spare parts may be new or equivalent to new. Spare parts are warranted to be free from defects in material or workmanship for thirty (30) days or for the remainder of the Limited Warranty Period of the Compaq hardware product in which they are installed, whichever is longer.

During the Limited Warranty Period, HP will repair or replace the defective component parts or the hardware product. All component parts or hardware products removed under this Limited Warranty become the property of HP. The replacement part or product takes on either the Limited Warranty status of the removed part or product or the thirty (30) day limited warranty of the spare part. In the unlikely event that your Compaq product has a recurring failure, HP, at its discretion, may elect to provide you with a replacement unit of HP’s choosing that is at least equivalent to your Compaq branded product in hardware performance. HP reserves the right to elect, at its sole discretion, to give you a refund of your purchase price or lease payments (less interest) instead of a replacement. This is your exclusive remedy for defective products.

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED.

HP does not warrant that the operation of this product will be uninterrupted or error-free. HP is not responsible for damage that occurs as a result of your failure to follow the instructions that came with the Compaq branded product.

This Limited Warranty does not apply to expendable parts. This Limited Warranty does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by the use of parts not manufactured or sold by HP; or (d) by modification or service by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of enduser replaceable HP or HP approved parts if available for your product in the servicing country/region.

These terms and conditions constitute the complete and exclusive warranty agreement between you and HP regarding the Compaq branded product you have purchased or leased. These terms and conditions supersede any prior agreements or representations — including representations made in sales literature or advice given to you by HP or an agent or employee of HP — that may have been made in connection with your purchase or lease of the Compaq branded product. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP.

Options and Software

The Limited Warranty terms and conditions for HP options are as indicated in the Limited Warranty applicable to HP options. HP DOES NOT WARRANTY SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY HP. HP’s only obligations with respect to software distributed by HP under the Compaq brand name are set forth in the applicable end-user license or program license agreement. Non-HP hardware and software products are provided “AS IS.” However, non-HP manufacturers, suppliers, or publishers may provide their own warranties to you.

Limitation of Liability

IF YOUR COMPAQ BRANDED HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT. HP’S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.

HP IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.

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