HP Compaq Presario M2000Z CTO, Compaq Presario M2101US, Compaq Presario M2200 CTO, Compaq Presario M2203AU, Compaq Presario M2214LA Service Guide
...
Maintenance and Service
Guide
HP Pavilion ze2000 Notebook PC
Compaq Presario M2000 Notebook PC
The information and procedures included in this
✎
and Service Guide
and Compaq Presario M2000 Notebook PC models equipped
with AMD processors.
Document Part Number: 393680-001
July 2005
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.
apply to HP Pavilion ze2000 Notebook PC
Maintenance
© Copyright 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. AMD, Sempron, Turion, and combinations thereof, are
trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett-Packard Company under
license. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion ze2000 Notebook PC
Compaq Presario M2000 Notebook PC
First Edition: July 2005
Document Part Number: 393680-001
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–32
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 3–14
3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–16
3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18
3.6 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–20
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7
Maintenance and Service Guide iii
Contents
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–5
5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
5.6 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.7 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13
5.8 Mini PCI Communications Module . . . . . . . . . . . . 5–16
5.9 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19
5.10 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24
5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–28
5.13 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33
5.14 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–42
5.15 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–44
5.16 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46
5.17 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–48
5.18 Battery Connector Board. . . . . . . . . . . . . . . . . . . . 5–50
5.19 Power Connector Board . . . . . . . . . . . . . . . . . . . . 5–53
5.20 USB/S-Video Controller Board . . . . . . . . . . . . . . 5–55
5.21 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . 5–57
5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–59
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
Index
iv Maintenance and Service Guide
Product Description
The HP Pavilion ze2000 Notebook PC 1 and the
Compaq Presario M2000 Notebook PC 2 offer advanced
modularity, AMD Mobile Turion™ and Mobile AMD
Sempron™ processors, and extensive multimedia support.
1
HP Pavilion ze2000 and Compaq Presario M2000 with AMD
Processors
Maintenance and Service Guide 1–1
Product Description
1.1 Features
Numerous references are made throughout this Maintenance and
✎
Service Guide to “full-featured” and “defeatured” computer
models. A model is considered to be full-featured if it has
3 Universal Serial Bus ports and the following components:
■ S-Video-out jack
■ Expansion port 2
■ 6-in-1 Digital Media Reader slot or 6-in-1 Memory Reader
slot
■ Bluetooth® wireless communications support
■ IEEE 1394 digital port
A computer model is considered to be defeatured if it has only
2 Universal Serial Bus ports and none of the components in the
preceding list.
■ The following processors are available, varying by
computer model:
❏ AMD Mobile Turion 64, ML-34 (1.80-GHz)
❏ AMD Mobile Turion 64, ML-30 (1.60-GHz)
❏ AMD Mobile Turion 64, ML-28 (1.60-GHz)
❏ Mobile AMD Sempron 3000+ (1.80-GHz)
❏ Mobile AMD Sempron 2800+ (1.60-GHz)
■ 15.0-inch XGA (1024 × 768) TFT display with over
16.7 million colors
■ 80-, 60-, or 40-GB high-capacity hard drive, varying by
computer model
■ 256-MB DDR2 synchronous DRAM (SDRAM) at 400 MHz,
expandable to 1.0 GB
■ Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by computer model
■ Full-size Windows keyboard with embedded numeric keypad
1–2 Maintenance and Service Guide
Product Description
■ TouchPad pointing device with dedicated vertical scroll
region
■ Integrated 10Base-T/100 Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
■ Integrated high-speed 56K modem with RJ-11 jack
■ Integrated wireless support for Mini PCI IEEE 802.11b/g
WLAN device
■ Support for one Type I or II PC Card slot, with support
for both 32-bit (CardBus) and 16-bit PC Cards
■ External 65-watt AC adapter with 3-wire power cord
■ 6-cell or 12-cell Li-Ion battery pack
■ Stereo speakers with volume up and down buttons
■ Support for the following optical drives:
❏ 8X DVD-ROM drive
❏ 24X DVD/CD-RW Combo Drive
❏ 8X DVD±RW/R and CD-RW Combo Drive
■ Connectors:
❏ External monitor port
❏ Universal Serial Bus (USB) v. 2.0 (up to 3 ports)
❏ RJ-11 (modem) jack
❏ RJ-45 (network) jack
❏ Audio-out (headphone) jack
❏ Audio-in (microphone) jack
❏ Power
❏ IEEE 1394 digital port
❏ S-Video-out jack (select models only)
❏ Expansion port 2 (select models only)
❏ 6-in-1 Digital Media Reader slot (select models only)
❏ 6-in-1 Memory Reader slot (select models only)
Maintenance and Service Guide 1–3
Product Description
1.2 Resetting the Computer
If the computer you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the computer for disassembly (refer to Section 5.3,
“Preparing the Computer for Disassembly,” for more
information).
2. Remove the real-time clock (RTC) battery (refer to
Section 5.14, “RTC Battery,” for more information).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the computer.
5. Connect AC power to the computer. Do not reinsert any
battery packs at this time.
6. Turn on the computer.
All passwords and all CMOS settings have been cleared.
1–4 Maintenance and Service Guide
1.3 Power Management
The computer comes with power management features that
extend battery operating time and conserve power. The
computer supports the following power management features:
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
■ Lid switch standby/resume
■ Power/standby button
■ Advanced Configuration and Power Management (ACPM)
compliance
Product Description
Maintenance and Service Guide 1–5
Product Description
1.4 External Components
The external components on the front of the HP Pavilion ze2000
are shown below and described in Table 1-1.
Front Components, HP Pavilion ze2000
1–6 Maintenance and Service Guide
Tabl e 1-1
Front Components
HP Pavilion ze2000
Item Component Function
1 Speakers (2) Produce stereo sound.
Product Description
2 Wireless light (select
models only)
3 Power/standby light ■ On: Computer is turned on.
4 IDE (Integrated Drive
Electronics) drive light
5 Battery light ■ On: The battery pack is charging.
6 Display release button Opens the computer.
7Audio-in
(microphone) jack
8Audio-out
(headphone) jack
On: One or more optional internal wireless
devices, such as a WLAN and/or a
Bluetooth device (select models only), are
turned on.
■ Blinking: Computer is in standby.
■ Off: Computer is off or in hibernation.
On or blinking: The internal hard drive or an
optical drive is being accessed.
■ Blinking: The battery pack has reached a
low-battery condition.
■ Off: The battery pack is fully charged or
not inserted.
Connects an optional monaural (single
sound channel) microphone.
Connects optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device such as
a television or VCR.
Maintenance and Service Guide 1–7
Product Description
The external components on the front of the Compaq Presario
M2000 are shown below and described in Table 1-2.
Front Components, Compaq Presario M2000
1–8 Maintenance and Service Guide
Tabl e 1-2
Front Components
Compaq Presario M2000
Item Component Function
1 Speakers (2) Produce stereo sound.
Product Description
2 Wireless light (select
models only)
3 Power/standby light ■ On: Computer is turned on.
4 IDE (Integrated Drive
Electronics) drive light
5 Battery light ■ On: The battery pack is charging.
6 Display release button Opens the computer.
7Audio-in
(microphone) jack
8Audio-out
(headphone) jack
On: One or more optional internal wireless
devices, such as a WLAN and/or a
Bluetooth device (select models only), are
turned on.
■ Blinking: Computer is in standby.
■ Off: Computer is off or in hibernation.
On or blinking: The internal hard drive or an
optical drive is being accessed.
■ Blinking: The battery pack has reached a
low-battery condition.
■ Off: The battery pack is fully charged or
not inserted.
Connects an optional monaural (single
sound channel) microphone.
Connects optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device such as
a television or VCR.
Maintenance and Service Guide 1–9
Product Description
The external components on the right side of the HP Pavilion
ze2000 are shown below and described in Table 1-3.
Right-Side Components, HP Pavilion ze2000
1–10 Maintenance and Service Guide
Tabl e 1-3
Right-Side Components
HP Pavilion ze2000
Item Component Function
Product Description
1 USB ports (1 or 2
depending on the
computer model)
2 6-in-1 Digital Media
Reader slot
(select models only)
3 1394 port
(select models only)
4 6-in-1 Digital Media
Reader light
(select models only)
5 Optical drive Supports an optical disc.
6S-Video-out jack
(select models only)
7 Security cable slot Attaches an optional security cable to the
Connect an optional USB device.
Supports an optional digital memory card.
Connects an optional 1394a device such
as a scanner, digital camera, or digital
camcorder.
On: A digital memory card is being
accessed.
Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
computer.
Security solutions are designed to act
Ä
as deterrents. These deterrents may
not prevent a product from being
mishandled or stolen.
Maintenance and Service Guide 1–11
Product Description
The external components on the right side of the Compaq
Presario M2000 are shown below and described in Table 1-4.
Right-Side Components, Compaq Presario M2000
1–12 Maintenance and Service Guide
Tabl e 1-4
Right-Side Components
Compaq Presario M2000
Item Component Function
Product Description
1 USB ports (1 or 2
depending on the
computer model)
2 6-in-1 Digital Media
Reader slot (select
models only)
3 1394 port (select
models only)
4 6-in-1 Digital Media
light (select models
only)
5 Optical drive Supports an optical disc.
6S-Video-out jack
(select models only)
7 Security cable slot Attaches an optional security cable to the
Connect optional USB devices.
Supports an optional digital memory card.
Connects an optional 1394a device such
as a scanner, digital camera, or digital
camcorder.
On: A digital memory card is being
accessed.
Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
computer.
Security solutions are designed to act
Ä
as deterrents. These deterrents may
not prevent a product from being
mishandled or stolen.
Maintenance and Service Guide 1–13
Product Description
The external components on the left side of the HP Pavilion
ze2000 are shown below and described in Table 1-5.
Left-Side Components, HP Pavilion ze2000
1–14 Maintenance and Service Guide
Product Description
Tabl e 1-5
Left-Side Components
HP Pavilion ze2000
Item Component Function
1 Power connector Connects an AC adapter cable.
2 Monitor port Connects an optional VGA monitor
or projector.
3 Expansion port 2*
(select models only)
4 RJ-45 jack Connects an optional network cable.
5 RJ-11 jack Connects the modem cable.
6 USB port Connects an optional USB device.
7 PC Card slot Supports an optional Type I or Type II 32-bit
8 PC Card eject button Ejects an optional PC Card from the
*The computer has only one expansion port. The term
describes the type of expansion port.
Connects the computer to an optional
docking device.
(CardBus) or 16-bit PC Card.
PC Card slot.
expansion port 2
Maintenance and Service Guide 1–15
Product Description
The external components on the left side of the Compaq Presario
M2000 are shown below and described in Table 1-6.
Left-Side Components, Compaq Presario M2000
1–16 Maintenance and Service Guide
Product Description
Tabl e 1-6
Left-Side Components
Compaq Presario M2000
Item Component Function
1 Power connector Connects an AC adapter cable.
2 Monitor port Connects an optional VGA monitor or
projector.
3 Expansion port 2*
(select models only)
4 RJ-45 (network) jack Connects an optional network cable.
5 RJ-11 (modem) jack Connects the modem cable.
6 USB port Connects an optional USB device.
7 PC Card slot Supports an optional Type I or Type II 32-bit
8 PC Card eject button Ejects an optional PC Card from the
*The computer has only one expansion port. The term
describes the type of expansion port.
Connects the computer to an optional
docking device.
(CardBus) or 16-bit PC Card.
PC Card slot.
expansion port 2
Maintenance and Service Guide 1–17
Product Description
The external components on the rear panel of the HP Pavilion
ze2000 are shown below and described in Table 1-7.
Rear Panel Components, HP Pavilion ze2000
Tabl e 1-7
Rear Panel Components
HP Pavilion ze2000
Item Component Function
1 Battery bay Holds a battery pack.
2 Exhaust vent Provides airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs,
or clothing, to block airflow.
1–18 Maintenance and Service Guide
Product Description
The external components on the rear panel of the Compaq
Presario M2000 are shown below and described in Table 1-8.
Rear Panel Components, Compaq Presario M2000
Tabl e 1-8
Rear Panel Components
Compaq Presario M2000
Item Component Function
1 Battery bay Holds a battery pack.
2 Exhaust vent Provides airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs,
or clothing, to block airflow.
Maintenance and Service Guide 1–19
Product Description
The keyboard components on the HP Pavilion ze2000 are shown
below and described in Table 1-9.
Keyboard Components, HP Pavilion ze2000
1–20 Maintenance and Service Guide
Product Description
Table 1-9
Keyboard Components
HP Pavilion ze2000
Item Component Function
1 Function keys (12) Perform system and application tasks.
When combined with the fn key, several
keys perform additional tasks as hotkeys.
2 caps lock key Enables caps lock and turns on the caps
lock light.
3 fn
4 Windows logo key Displays the Windows Start menu.
5Windows
6 Arrow keys Move the cursor around the screen.
7 Keypad keys (15) Can be used like the keys on an external
8 num lock key On: Enables numeric lock, turns on the
key Combines with other keys to perform
system tasks. For example, pressing
fn+f7 decreases screen brightness.
Displays a shortcut menu for items
applications key
beneath the pointer.
numeric keypad.
embedded numeric keypad, and turns on
the num lock light.
Maintenance and Service Guide 1–21
Product Description
The keyboard components on the Compaq Presario M2000 are
shown below and described in Table 1-10.
Keyboard Components, Compaq Presario M2000
1–22 Maintenance and Service Guide
Product Description
Table 1-10
Keyboard Components
Compaq Presario M2000
Item Component Function
1 Function keys (12) Perform system and application tasks.
When combined with the Fn key, the
function keys perform additional tasks as
hotkeys.
2 caps lock key Enables caps lock and turns on the caps
lock light.
3 Fn
4 Windows logo key Displays the Windows Start menu.
5Windows
6 Arrow keys Move the cursor around the screen.
7 Keypad keys (15) Can be used like the keys on an external
8 num lock key Enables numeric lock, turns on the
key Combines with other keys to perform
system tasks. For example, pressing
Fn+F7 decreases screen brightness.
Displays a shortcut menu for items
applications key
beneath the pointer.
numeric keypad.
embedded numeric keypad, and turns
on the num lock light.
Maintenance and Service Guide 1–23
Product Description
The top components on the HP Pavilion ze2000 are shown below
and described in Table 1-11.
Top Components, HP Pavilion ze2000
Table 1-11
Top Components
HP Pavilion ze2000
Item Component Function
1 Left and right
TouchPad buttons
2 TouchPad Moves the pointer.
3 Caps lock light On: Caps lock is on.
4 Display switch If the computer is closed while on, initiates
1–24 Maintenance and Service Guide
Function like the left and right buttons on an
external mouse.
standby.
Table 1-11
Top Components
Product Description
HP Pavilion ze2000
Item Component Function
5 Power/standby button When the computer is
■ Off, press to turn on the computer.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume
■ In hibernation, briefly press to restore
✎
6 Volume down button Decreases system volume.
7 Volume mute button
Mute light
8 Volume up button Increases system volume.
9 Wireless button
(select models only)
Wireless light (select
models only)
Mutes or restores volume.
On: Volume is muted.
Turns the wireless functionality on or off but
does not create a wireless connection.
On: One or more optional internal wireless
devices are turned on.
(Continued)
from standby.
from hibernation.
If the system has stopped responding
and Windows shutdown procedures
cannot be used, press and hold for at
least 4 seconds to turn off the
computer.
10 Num lock light On: Num lock or the embedded keypad
is on.
11 6-in-1 Digital Media
Reader light
(select models only)
12 TouchPad vertical
scrolling region
Maintenance and Service Guide 1–25
On: A digital memory card is being
accessed.
Scrolls upward or downward.
Product Description
The top components on the Compaq Presario M2000 are shown
below and described in Table 1-12.
Top Components, Compaq Presario M2000
Table 1-12
Top Components
Compaq Presario M2000
Item Component Function
1 Left and right
TouchPad buttons
2 TouchPad Moves the pointer.
3 Caps lock light On: Caps lock is on.
4 Display switch If the computer is closed while on, initiates
1–26 Maintenance and Service Guide
Function like the left and right buttons on an
external mouse.
standby.
Table 1-12
Top Components
Product Description
Compaq Presario M2000
Item Component Function
5 Wireless button
(select models only)
Wireless light (select
models only)
6 Power/standby button When the computer is
7 Volume down button Decreases system volume.
8 Volume up button Increases system volume.
9 Volume mute button
Mute light
Turns the wireless functionality on or off but
does not create a wireless connection.
On: One or more optional internal wireless
devices are turned on.
■ Off, press to turn on the computer.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume
from standby.
■ In hibernation, briefly press to restore
from hibernation.
If the system has stopped responding
✎
and Windows shutdown procedures
cannot be used, press and hold for at
least 4 seconds to turn off the
computer.
Mutes or restores volume.
On: Volume is muted.
(Continued)
10 Num lock light On: Num lock or the embedded keypad
is on.
11 6-in-1 Digital Media
Reader light (select
models only)
12 TouchPad vertical and
horizontal scroll
regions
Maintenance and Service Guide 1–27
On: A digital memory card is being
accessed.
Scroll upward or downward and left or right.
Product Description
The external components on the bottom of the HP Pavilion
ze2000 are shown below and described in Table 1-13.
Bottom Components, HP Pavilion ze2000
Table 1-13
Bottom Components
HP Pavilion ze2000
Item Component Function
1 Battery bay Holds a battery pack.
2 Battery pack release latch Releases a battery pack from the
battery bay.
3 Memory module
compartment
1–28 Maintenance and Service Guide
Contains two memory module slots that
support replaceable memory modules.
The number of preinstalled memory
modules varies by computer model.
Table 1-13
Bottom Components
Product Description
HP Pavilion ze2000
Item Component Function
4 Exhaust vents (4) Provide airflow to cool internal
5 Optical drive Supports an optical disc.
6 Label area Contains the computer serial number
7 Mini PCI compartment Holds an optional wireless LAN device.
(Continued)
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows,
thick rugs or clothing, to block
airflow.
and other applicable regulatory labels.
To prevent an unresponsive
Ä
system and the display of a
warning message, install only a
Mini PCI device authorized for
use in the computer by the
governmental agency that
regulates wireless devices in your
country. If you install a device and
then receive a warning message,
remove the device to restore
computer functionality. Then
contact Customer Care.
8 Hard drive bay Holds the internal hard drive.
Maintenance and Service Guide 1–29
Product Description
The external components on the bottom of the Compaq Presario
M2000 are shown below and described in Table 1-14.
Bottom Components, Compaq Presario M2000
Table 1-14
Bottom Components
Compaq Presario M2000
Item Component Function
1 Battery bay Holds a battery pack.
2 Battery pack release latch Releases a battery pack from the
battery bay.
3 Memory module
compartment
1–30 Maintenance and Service Guide
Contains two memory module slots that
support replaceable memory modules.
The number of preinstalled memory
modules varies by computer model.
Table 1-14
Bottom Components
Product Description
Compaq Presario M2000
Item Component Function
4 Exhaust vents (4) Provide airflow to cool internal
components.
Ä
5 Optical drive Supports an optical disc.
6 Label area Contains the computer serial number
and other applicable regulatory labels.
7 Mini PCI compartment Holds an optional wireless LAN device.
Ä
(Continued)
To prevent overheating, do not
obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows,
thick rugs, or clothing, to block
airflow.
To prevent an unresponsive
system and the display of a
warning message, install only
a Mini PCI device authorized for
use in the computer by the
governmental agency that
regulates wireless devices in your
country. If you install a device and
then receive a warning message,
remove the device to restore
computer functionality. Then
contact Customer Care.
8 Hard drive bay Holds the internal hard drive.
Maintenance and Service Guide 1–31
Product Description
1.5 Design Overview
This section presents a design overview of key parts and features
of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■ AMD Mobile Turion 64 and Mobile AMD Sempron
processors
■ Audio
■ Display assembly
■ Fan
■ Hard drive
■ Keyboard and TouchPad
■ Memory module
■ Mini PCI communications devices
■ PC Card
CAUTION: To properly ventilate the computer, allow at least a 7.6-cm
Ä
(3-inch) clearance on the left and right sides of the computer.
The computer uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the computer.
1–32 Maintenance and Service Guide
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
Å
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1 Computer Setup
Computer Setup is a preinstalled, ROM-based utility that can be
used even when the operating system is not working or will not
load. If the operating system is working, the computer restarts the
operating system after you exit Computer Setup.
Pointing devices are not supported in Computer Setup; you
✎
must use the keyboard to navigate and make selections.
2
The menu tables later in this chapter provide an overview of
Computer Setup options.
Maintenance and Service Guide 2–1
Troubleshooting
Accessing Computer Setup
The information and settings in Computer Setup are accessed
from the Main, Security, Advanced, Tools, and Exit menus.
1. Open Computer Setup by turning on or restarting the
computer. Press
message is displayed in the lower-left corner of the screen.
❏ To change the language, use the arrow keys to select the
Advanced menu, select Language Support, and then
f5 or f6 until the appropriate language is highlighted.
press
f10 to save your selection and exit the Advanced
Press
menu.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
2. Select the Main, Security, Advanced, Tools, and Exit
menus.
3. To exit Computer Setup, choose one of the following:
❏ To exit without saving any changes, use the arrow keys to
select Exit > Exit Discarding Changes, and then follow
the instructions on the screen.
f10 while the “Press <F10> to enter Setup”
❏ To exit and save all the settings you have entered, use the
arrow keys to select Exit > Exit Saving Changes, and
then follow the instructions on the screen.
Your preferences are set when you exit Computer Setup and take
effect when the computer restarts.
2–2 Maintenance and Service Guide
Computer Setup Defaults
To return all settings in Computer Setup to the values that were
set at the factory:
1. Open Computer Setup by turning on or restarting the
computer. Press
message is displayed in the lower-left corner of the screen.
❏ To change the language, use the arrow keys to select the
Advanced menu, select Language Support, and then
f5 or f6 until the appropriate language is highlighted.
press
f10 to save your selection and exit the Advanced
Press
menu.
❏ To view navigation information, press f1.
2. Use the arrow keys to select Exit > Load Setup Defaults.
f10 while the “Press <F10> to enter Setup”
Troubleshooting
3. Press
f9.
4. Press enter to confirm the return to default configuration.
5. To confirm the restoration, press
f10.
6. Select Exit > Exit Saving Changes, and then follow the
instructions on the screen.
When the computer restarts, the factory settings are restored, and
any identification information you have entered is saved.
Maintenance and Service Guide 2–3
Troubleshooting
Selecting from the Main Menu
Table 2 -1
Main Menu
Select To Do This
System Information ■ View identification information about the
computer.
■ View specification information about the
processor, memory and cache size, keyboard
controller version, and system BIOS.
Selecting from the Security Menu
Table 2 -2
Security Menu
Select To Do This
Administrator password Enter, change, or delete an HP Administrator
password.
Power-on password Enter, change, or delete a power-on password.
DriveLock password Enable/disable DriveLock; change a DriveLock
user or master password.
DriveLock Settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the computer.
Device security Enable diskette drive or optical drive for inclusion
in MultiBoot.
2–4 Maintenance and Service Guide
Troubleshooting
Selecting from the Advanced Menu
Table 2 -3
Advanced Menu
Select To Do This
Video Graphic Mode Select UMA, SidePort, or UMA+SidePort video
memory modes.
Dedicated Video Memory View the size of the on-board video memory.
Total Video Memory View the size of the total system video memory.
Language Support Change the Computer Setup language.
Boot Order Set the boot order.
Accessibility Options Provides access to electronic and information
technology to a wide range of people with
disabilities.
Embedded WLAN device Enable/disable a wireless local area network
device.
Embedded Bluetooth
device
Enable/disable a Bluetooth device.
Selecting from the Tools Menu
Table 2 -4
Tools M enu
Select To Do This
HDD Self-test Run a quick or comprehensive self-test on any
hard drive in the system.
Maintenance and Service Guide 2–5
Troubleshooting
Table 2 -5
Exit Menu
Select To Do This
Exit Saving Changes Save changes entered during the current session.
Then exit and restart the computer. The changes
you save are in effect when the computer restarts.
Exit Discarding Changes Cancel changes entered during the current
session. Then exit and restart the computer.
Load Setup Defaults Replace configuration settings in Computer Setup
with factory default settings. (Identification
information is retained.)
2–6 Maintenance and Service Guide
Troubleshooting
2.2 Troubleshooting Flowcharts
Tabl e 2-6
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 “Flowchart 2.1—Initial Troubleshooting”
2.2 “Flowchart 2.2—No Power, Part 1”
2.3 “Flowchart 2.3—No Power, Part 2”
2.4 “Flowchart 2.4—No Power, Part 3”
2.5 “Flowchart 2.5—No Power, Part 4”
2.6 “Flowchart 2.6—No Video, Part 1”
2.7 “Flowchart 2.7—No Video, Part 2”
2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
2.9 “Flowchart 2.9—No Operating System (OS) Loading”
2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”
Maintenance and Service Guide 2–7
Troubleshooting
Tabl e 2-6
Troubleshooting Flowcharts Overview
Flowchart Description
2.14 “Flowchart 2.14—No OS Loading, Optical Drive”
2.15 “Flowchart 2.15—No Audio, Part 1”
2.16 “Flowchart 2.16—No Audio, Part 2”
2.17 “Flowchart 2.17—Nonfunctioning Device”
2.18 “Flowchart 2.18—Nonfunctioning Keyboard”
2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”
2.20 “Flowchart 2.20—No Network/Modem Connection”
(Continued)
2–8 Maintenance and Service Guide
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Go to
Is there
power?
Y
N
Beeps,
LEDs, or error
messages?
Y
N
Is there video?
(no boot)
Y
N
Is the OS
loading?
Y
N
Is there
sound?
Y
“Flowchart
2.2—No Power,
Par t 1.”
Check
LED board,
speaker
connections.
Go to
“Flowchart
2.6—No Video,
Part 1.”
Go to
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Go to
“Flowchart
2.15—No Audio,
Par t 1.”
N
All drives
working?
Y
N
Keyboard/
pointing
device work-
ing?
Y
N
Connecting
to network
or modem?
Y
End
Troubleshooting
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Go to
“Flowchart
2.18—Nonfunctioning Keyboard”
“Flowchart
2.19—Nonfunction-
ing Pointing
Device.”
Go to
“Flowchart
2.20—No Net-
work/Modem Con-
nection.”
or
Maintenance and Service Guide 2–9
Troubleshooting
N
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
docking device
(if applicable).
N
Go to
“Flowchart
2.3—No Power,
Par t 2.”
N
Go to
“Flowchart
2.4—No Power,
Part 3.”
Y
Y
Power up
on battery
power?
Power up
on AC
power?
N
Reset
power.*
Power up
on battery
power?
Y
N
Reset
power.*
Power up
on AC power?
Y
Y
Power up in
docking
device?
1. Reseat the power cables in the docking
device and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.
Done
YN
Done
Power up
in docking
device?
*NOTES
1. On select models, there is a separate
reset button.
2. On select models, the computer can be
reset using the standby switch and
either the lid switch or the main power
switch.
Go to
“Flowchart
2.8—Nonfunction-
ing Docking Device
(if applicable).”
2–10 Maintenance and Service Guide
Flowchart 2.3—No Power, Part 2
N
Continued from
“Flowchart
2.2—No Power,
Par t 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Y
Troubleshooting
Power on?
Check battery by
recharging it,
moving it to
another computer,
or replacing it.
Done
N
Power on?
Replace
power supply
(if applicable).
Y
N
Go to
Done
Power on?
“Flowchart
2.4—No Power,
Part 3.”
Y
Done
Maintenance and Service Guide 2–11
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”
Plug directly
into AC outlet.
Y
Power LED
on?
N
Reseat AC adapter
in computer and
at power source.
Power on?
N
Power outlet
active?
Y
Replace
power cord.
Power on?
Done
Y
Done
External
N
Try different
outlet.
Internal or
external AC
adapter?
Internal
Go to
“Flowchart
2.5—No Power,
Part 4.”
Replace external
AC adapter.
N
Power on?
Y
Y
Done
Done
N
2–12 Maintenance and Service Guide
Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart
2.4—No Power,
Par t 3.”
Open
computer.
Troubleshooting
N
Y
Loose or
damaged
parts?
Close
computer and
retest.
Power on?
Done
Y
Reseat loose
components and
boards and
replace damaged
items.
N
Replace the following items (if applicable). Check
computer operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
Maintenance and Service Guide 2–13
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Docking Device
Stand-alone
or docking
device?
Go to
“Flowchart
2.7—No Video,
Part 2.”
*NOTE: To change from internal to
external display, use the hotkey combi-
nation.
Stand-alone
Internal or
external
display*?
External
Adjust
brightness.
Internal
Y
Video OK? Done
N
Check for bent
pins on cable.
N
Video OK?
Adjust
brightness.
Video OK? Done
N
A
Press lid
switch to ensure
operation.
Video OK? Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between computer and computer display (if applicable)
2. Display
3. System board
Try
another
display.
Internal and
external
video OK?
Y
Y
N
Replace
system
board.
YY
Done
Done
2–14 Maintenance and Service Guide
Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart
2.6—No Video,
Part 1.”
Remove
computer from dock-
ing device,
if connected.
Troubleshooting
Adjust
display
brightness.
N
Video OK?
Y
Check that computer is properly
seated in docking device,
for bent pins on cable,
and for monitor connection.
Y
Video OK?
N
Adjust external
monitor display.
Go to “A” in
“Flowchart
2.6—No Video,
Part 1.”
Done
Check brightness
of external
monitor.
Video OK?
N
Try another
external
monitor.
Internal
and external
video OK?
N
Go to
“Flowchart
2.8—Nonfunction-
ing Docking Device
(if applicable).”
Y
Done
Y
Done
Maintenance and Service Guide 2–15
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning
docking device.
Reseat power
cord in docking
device and
power outlet.
Check voltage
setting on docking
device.
Reset monitor
cable connector at
docking device.
Docking
device
operating?
N
Remove computer,
replace docking
device.
Reinstall
computer into dock-
ing device.
Y
Docking
device
operating?
Y
Done
N
Test replacement
docking device with
new computer.
Done
2–16 Maintenance and Service Guide
Troubleshooting
Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*
Reseat power
cord in docking
device and
power outlet.
No OS loading from hard drive,
“Flowchart 2.10—No OS Loading,
go to
go to
Hard Drive, Part 1.”
No OS loading from diskette drive,
“Flowchart 2.13—No OS Loading, Dis-
kette Drive.”
No OS loading from optical drive,
“Flowchart 2.14—No OS Loading,
go to
“Flowchart 2.20—No Network/Modem
go to
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
Optical Drive.”
No OS loading from network,
Connection.”
Maintenance and Service Guide 2–17
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the Setup
utility for correct
booting order.
Boot
from
hard drive?
Y
Done
Y
Go to
“Flowchart
2.11—No OS Loading, Hard Drive,
Part 2.”
Y
Done
N
N
Boot
from
diskette?
Y
N
Change boot
priority through
the Setup utility
and reboot.
Go to
“Flowchart
2.13—No OS
Loading, Dis-
kette Drive.”
N
Boot
from
hard drive?
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Y
2–18 Maintenance and Service Guide
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading,
Hard Drive, Part 1.”
Disc or
diskette in
drive?
Y
Remove disc or
diskette and
reboot.
N
1. Replace
hard drive.
2. Replace
system board.
N
Reseat
hard drive.
Hard drive
accessible?
Run FDISK.
Y
Done
N
from diskette
Y
Boot
from
hard drive?
Boot
drive?
Y
N
Done
Go to
“Flowchart
2.13—No OS
Loading, Dis-
kette Drive.”
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
N
Create partition,
and then format
hard drive to boot-
able
C:\ prompt.
N
Format hard drive
and bring to
abootable
C:\ prompt.
N
Y
Computer
booted?
Load OS using Oper-
ating System disc (if
applicable).
Y
Hard drive
accessible?
Done
N
Go to
“Flowchart
2.12—No OS Loading, Hard Drive,
Part 3.”
Maintenance and Service Guide 2–19
Go to
“Flowchart
2.12—No OS Loading, Hard Drive,
Par t 3.”
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS Loading, Hard Drive,
Par t 2.”
N
System
files on hard
drive?
Y
Install OS
and reboot.
Virus
on
hard drive?
N
Run SCANDISK and
check for
bad sectors.
Can bad
sectors
be fixed?
Y
Fix bad
sectors.
Y
Clean virus.
loading from
hard drive?
Y
OS
Done
N
Y
Diagnostics on
disc or diskette?
Replace
hard drive.
N
N
Replace
hard drive.
Run diagnostics
and follow
recommendations.
N
Boot from
hard drive?
Replace
hard drive.
Y
Done
2–20 Maintenance and Service Guide
Troubleshooting
N
N
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
from
diskette drive.
Reseat
diskette drive.
OS
loading?
Done
N
Nonsystem
disk message?
Y
Bootable
diskette
in drive?
N
Install bootable
diskette and
reboot computer.
Y
N
Boot
from another
device?
Y
Go to
“Flowchart
2.17—Nonfunctioning Device.”
N
Diskette
drive enabled
in the Setup
utility?
Enable drive
and cold boot
computer.
Y
Y
Reset the computer.
Is diskette
drive boot
order cor-
rect?
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
for
Check diskette
for system files.
Try d iff er ent
diskette.
Nonsystem
disk error?
N
loading?
N
OS
Y
Replace the following
components
individually, retesting
after each
replacement:
■ Diskette drive
■ System board
Y
Done
Change boot
priority using
the Setup utility.
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Maintenance and Service Guide 2–21
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
loading from
CD-ROM or
DVD-ROM drive.
Boots from
CD or DVD?
N
Reseat
No OS
drive.
N
Disc
in drive?
Install
bootable disc.
Y
Bootable
disc in
drive?
Y
Try another
bootable disc.
N
Install bootable
disc and
reboot
computer.
Y
Done
Y
Boots from
CD or DVD?
Done
N
N
Booting
from another
device?
Y
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Reset the computer.
Booting
correct?
N
Correct boot
order using
the Setup utility.
order
Y
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
for
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
2–22 Maintenance and Service Guide
Flowchart 2.15—No Audio, Part 1
N
Turn up audio
No audio.
internally or
externally.
Audio? Done
N
Troubleshooting
Y
Computer in
docking device
(if applicable)?
Y
Undock
Internal
audio?
N
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Y
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Dock computer in
replacement
docking device.
Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Audio? Done
N
Maintenance and Service Guide 2–23
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”
N
Audio
driver in OS
configured?
Y
N
Correct
drivers for
application?
Y
Connect to
external
speaker.
Reload
audio drivers.
Load drivers and
set configuration
in OS.
Replace audio
board and
Audio?
YN
speaker
connections
in computer
(if applicable).
Audio? Done
Replace the following components individually,
retesting after each replacement:
YN
■ Internal speakers.
■ Audio board (if applicable).
■ System board.
2–24 Maintenance and Service Guide
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from the computer
and inspect cables and plugs for bent or broken pins
Clear
CMOS.
Reattach device.
Close computer,
plug in power,
and reboot.
or other damage.
Any physical
damage detected?
N
Replace hard drive.
Y
ing System (OS)
Troubleshooting
Fix or
replace
broken item.
Go to
“Flowchart
2.9—No Operat-
Loading.”
N
Device
boots
properly?
Replace NIC.
If integrated NIC,
replace system
board.
Y
Done
Maintenance and Service Guide 2–25
Replace diskette
drive.
Device
boots
properly?
Y
Done
N
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating prop-
erly.
Connect computer
to good external key-
board.
N
External
device
works?
Y
Reseat internal key-
board
connector
(if applicable).
Keyboard
operating
properly?
Y
Done Done
Replace
system
board.
N
Replace internal
keyboard or
cable.
Y
Keyboard
operating
properly?
N
Replace
system
board.
2–26 Maintenance and Service Guide
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.
Connect computer
to good external
pointing device.
N
External
device
works?
Y
Reseat internal
pointing device
connector
(if applicable).
Replace
system
board.
N
Pointing device
operating
properly?
Replace internal
pointing device
or cable.
Y
Y
Done Done
Pointing device
operating
properly?
N
Replace
system
board.
Maintenance and Service Guide 2–27
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network
or modem connec-
tion.
N
Network
or modem jack
active?
Y
Digital
line?
N
Replace jack
or have jack acti-
vated.
Y
Connect
to nondigital
line.
Y
Done
Y
Disconnect all
the computer
NIC/modem
configured
in OS?
power from
and open.
N
drivers and recon-
Reload
figure.
Network
or modem connec-
tion working?
N
Replace NIC/modem
(if applicable).
Y
Reseat NIC/modem
(if applicable).
Network
or modem connec-
tion working?
Done
N
Replace
system
board.
2–28 Maintenance and Service Guide
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers and option part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the
computer serial number and model number located on the bottom
of the computer.
3
Serial Number Location
Maintenance and Service Guide 3–1
Illustrated Parts Catalog
3.2 Computer Major Components
Computer Major Components, HP Pavilion ze2000
3–2 Maintenance and Service Guide
Illustrated Parts Catalog
Tabl e 3-1
Spare Parts: Computer Major Components
Item Description
1 Display assemblies (include wireless antenna boards
and cables)
Spare Part
Number
15.0-inch, XGA TFT with BrightView, for use on
HP Pavilion ze2000 models
15.0-inch, XGA TFT, for use on HP Pavilion ze2000
models
15.0-inch, XGA TFT with BrightView, for use on
Compaq Presario M2000 models
15.0-inch, XGA TFT, for use on Compaq Presario
M2000 models
Display hinge brackets (not illustrated)
For use on HP Pavilion ze2000 models 394304-001
For use on Compaq Presario M2000 models 394305-001
Display hinge covers (not illustrated) 394306-001
2 Keyboard covers (include wireless button and light)
For use on HP Pavilion ze2000 models with wireless
capability
For use on HP Pavilion ze2000 models without
wireless capability
For use on Compaq Presario M2000 models with
wireless capability
For use on Compaq Presario M2000 models without
wireless capability
394262-001
394260-001
394263-001
394261-001
394292-001
394294-001
394293-001
394295-001
Maintenance and Service Guide 3–3
Illustrated Parts Catalog
Computer Major Components, Compaq Presario M2000
3–4 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
3 LED boards (include cable, not illustrated)
For use on HP Pavilion ze2000 models 394301-001
For use on Compaq Presario M2000 models 394302-001
4 Keyboards
For use on HP Pavilion ze2000 models in:
Belgium
Denmark
France
French Canada
Germany
International
Italy
Latin America
Norway
Portugal
For use on Compaq Presario M2000 models in:
Denmark
France
French Canada
International
Italy
Korea
Latin America
394276-A41
394276-081
394276-051
394276-121
394276-041
394276-B31
394276-061
394276-161
394276-091
394276-131
394277-081
394277-051
394277-121
394277-B31
394277-061
394277-AD1
394277-161
Spain
Sweden/Finland
Switzerland
United Kingdom
Asia Pacific,
Australia, Canada,
Hong Kong,
People’s Republic
of China, and the
United States
Norway
Spain
Sweden/Finland
Ta i wa n
Thailand
United Kingdom
United States
(Continued)
Spare Part
Number
394276-071
394276-101
394276-111
394276-031
394276-001
394277-091
394277-071
394277-101
394277-AB1
394277-281
394277-031
394277-001
Maintenance and Service Guide 3–5
Illustrated Parts Catalog
Computer Major Components, HP Pavilion ze2000
3–6 Maintenance and Service Guide
Tabl e 3-1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
5 Top covers (include TouchPad)
For use on full-featured HP Pavilion ze2000 models
For use on defeatured HP Pavilion ze2000 models
For use on full-featured Compaq Presario M2000
models
For use on defeatured Compaq Presario M2000
models
6 Speaker assemblies
For use on HP Pavilion ze2000 models 394296-001
For use on Compaq Presario M2000 models 394297-001
7 Broadcomm Bluetooth Wireless LAN board 394254-001
8 USB/S-Video controller boards
For use on full-featured models 394303-001
For use on defeatured models 395373-001
9 Power connector board 394300-001
10 Fan assembly (includes heat sink and thermal pad) 394298-001
(Continued)
Spare Part
Number
394280-001
394281-001
394282-001
394283-001
Maintenance and Service Guide 3–7
Illustrated Parts Catalog
Computer Major Components, Compaq Presario M2000
3–8 Maintenance and Service Guide
Tabl e 3-1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
11 Processors (include thermal pad)
AMD Mobile Turion 64, ML-37 (2.0-GHz)
AMD Mobile Turion 64, ML-34 (1.80-GHz)
AMD Mobile Turion 64, ML-32 (1.80-GHz)
AMD Mobile Turion 64, ML-30 (1.60-GHz)
AMD Mobile Turion 64, ML-28 (1.60-GHz)
Mobile AMD Sempron 3300+ (2.00-GHz)
Mobile AMD Sempron 3000+ (1.80-GHz)
Mobile AMD Sempron 2800+ (1.60-GHz)
12 Battery connector board 394299-001
13 System boards (include disk cell RTC battery)
ATI RS480M for use on full-featured models 394253-001
For use on defeatured models, ATI RS480M 394252-001
PC Card assembly (not illustrated) 396657-001
14 Base enclosures
For use on HP Pavilion ze2000 models 394284-001
For use on Compaq Presario M2000 models 394285-001
(Continued)
Spare Part
Number
394347-001
394259-001
397346-001
394258-001
394257-001
397345-001
394256-001
394255-001
Maintenance and Service Guide 3–9
Illustrated Parts Catalog
Computer Major Components, HP Pavilion ze2000
3–10 Maintenance and Service Guide
Tabl e 3-1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
15 Hard drives (include frame and connector)
4200 rpm, 80 GB
4200 rpm, 60 GB
5400 rpm, 40 GB
Miscellaneous Plastics Kit
For use on HP Pavilion ze2000 models 394286-001
For use on Compaq Presario M2000 models 394287-001
Includes:
16a
16b
16c
17 Mini PCI communications modules
Hard drive cover (includes 2 captive screws)
Mini PCI compartment cover (includes 1 captive screw)
Memory module compartment cover (includes 2 captive screws)
Not illustrated:
PC Card slot space saver
Computer feet (4)
802.11b/g wireless local access network (WLAN) card
for use in the United States
802.11b/g WLAN card for use in the rest of the world
(Continued)
Spare Part
Number
394268-001
394267-001
394266-001
394462-001
394462-002
and
397791-001
18 Memory modules (333 MHz, DDR1, PC2700)
512-MB
256-MB
Maintenance and Service Guide 3–11
394265-001
394264-001
Illustrated Parts Catalog
Computer Major Components, HP Pavilion ze2000
3–12 Maintenance and Service Guide
Tabl e 3-1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
19 Optical drives (include bezel)
For use on HP Pavilion ze2000 models:
8X DVD-ROM drive
24X DVD/CD-RW Combo Drive
8X DVD±RW/R and CD-RW Combo Dual Layer Drive
For use on Compaq Presario M2000 models:
8X DVD-ROM drive
24X DVD/CD-RW Combo Drive
8X DVD±RW/R and CD-RW Combo Dual Layer Drive
20 Battery packs
12-cell, 8.8-AHr
6-cell, 4.4-AHr
(Continued)
Spare Part
Number
394269-001
394271-001
394273-001
394270-001
394272-001
394274-001
394275-001
391883-001
Maintenance and Service Guide 3–13
Illustrated Parts Catalog
3.3 Miscellaneous Plastics Kit
Miscellaneous Plastics Kit
3–14 Maintenance and Service Guide
Spare Part Number Information
Item Description
Miscellaneous Plastics Kit
For use on HP Pavilion ze2000 models 394286-001
For use on Compaq Presario M2000 models 394287-001
Includes:
1
2
3
4
5
Hard drive cover
Mini PCI compartment cover
Memory module compartment cover
PC Card slot space saver
Computer feet (4)
Illustrated Parts Catalog
Table 3-2
Miscellaneous Plastics Kit
Spare Part
Number
Maintenance and Service Guide 3–15
Illustrated Parts Catalog
3.4 Mass Storage Devices
Mass Storage Devices
3–16 Maintenance and Service Guide
Table 3-3
Mass Storage Devices
Spare Part Number Information
Item Description
1 Hard drives (include frame and connector)
Illustrated Parts Catalog
Spare Part
Number
4200 rpm, 80 GB
4200 rpm, 60 GB
5400 rpm, 40 GB
2 Optical drives
For use on HP Pavilion ze2000 models:
8X DVD-ROM drive
24X DVD/CD-RW Combo Drive
8X DVD±RW/R and CD-RW Combo Dual Layer Drive
For use on Compaq Presario M2000 models:
8X DVD-ROM drive
24X DVD/CD-RW Combo Drive
8X DVD±RW/R and CD-RW Combo Dual Layer Drive
USB digital drive (not illustrated) 364727-001
394268-001
394267-001
394266-001
394269-001
394271-001
394273-001
394270-001
394272-001
394274-001
Maintenance and Service Guide 3–17
Illustrated Parts Catalog
3.5 Miscellaneous
Tabl e 3-4
Spare Parts: Miscellaneous (not illustrated)
Spare Part
Description
65-watt AC adapter 394278-001
Power cords
For use in:
Australia and New Zealand 394279-011
Belgium, Europe, Finland, France, Germany, Greece,
the Netherlands, Norway, Portugal, Spain, and Sweden
Number
394279-021
Canada, French Canada, Latin America, Thailand, and
the United States
Denmark 394279-081
Hong Kong and the United Kingdom 394279-031
Italy 394279-061
Korea 394279-AD1
Switzerland 394279-111
Taiwan 394279-AB1
The People’s Republic of China 394279-AA1
All-in-one media cable 375759-001
394279-001
3–18 Maintenance and Service Guide
Tabl e 3-4
Illustrated Parts Catalog
Spare Parts: Miscellaneous (not illustrated)
Description
Audio Y-cable 379452-001
HP Remote Control 371694-001
Logo Kits
For use on HP Pavilion ze2000 models 394290-001
For use on Compaq Presario M2000 models 394291-001
USB travel mouse 309674-001
Wired headset with volume control 371693-001
Screw Kit (refer to Appendix C, “Screw Listing,” for more information on screw
specifications and usage)
For use on HP Pavilion ze2000 models 394288-001
For use on Compaq Presario M2000 models 394289-001
Includes:
■ Phillips PM3.0×4.0 screw
■ Phillips PM2.0×6.0 captive screw
(includes C-clips)
■ Phillips PM2.0×6.0 screw
■ Phillips PM2.0×8.0 screw
■ Phillips PM2.0×4.0 screw
■ Phillips PM1.5×9.0 captive
spring-loaded, shoulder screw
(includes C-clips)
■ Phillips PM1.5×2.0 screw
(Continued)
Spare Part
Number
Maintenance and Service Guide 3–19
Illustrated Parts Catalog
3.6 Sequential Part Number Listing
Table 3-5
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
309674-001 USB travel mouse
364727-001 USB digital drive
371693-001 Wired headset with volume control
371694-001 HP Remote Control
375759-001 All-in-one media cable
379452-001 Audio Y-cable
391883-001 6-cell, 4.4-AHr battery pack
394252-001 ATI RS480M system board for use on defeatured models
(includes disk cell RTC battery)
394253-001 ATI RS480M system board for use on full-featured models
(includes disk cell RTC battery)
394254-001 Broadcomm Bluetooth Wireless LAN board
394255-001 Mobile AMD Sempron 2800+ (1.60-GHz) processor (includes
thermal pad)
394256-001 Mobile AMD Sempron 3000+ (1.80-GHz) processor (includes
thermal pad)
394257-001 AMD Mobile Turion 64, ML-28 (1.60-GHz) processor (includes
thermal pad)
394258-001 AMD Mobile Turion 64, ML-30 (1.60-GHz) processor (includes
thermal pad)
394259-001 AMD Mobile Turion 64, ML-34 (1.80-GHz) processor (includes
thermal pad)
3–20 Maintenance and Service Guide
Table 3-5
Illustrated Parts Catalog
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
394260-001 15.0-inch, XGA TFT display assembly for use on HP Pavilion
ze2000 models (includes wireless antenna boards and cables)
394261-001 15.0-inch, XGA TFT display assembly for use on
Compaq Presario M2000 models (includes wireless antenna
boards and cables)
394262-001 15.0-inch, XGA TFT with BrightView display assembly for use
on HP Pavilion ze2000 models (includes wireless antenna
boards and cables)
394263-001 15.0-inch, XGA TFT with BrightView display assembly for use
on Compaq Presario M2000 models (includes wireless antenna
boards and cables)
394264-001 256-MB memory module (333 MHz, DDR1, PC2700)
394265-001 512-MB memory module (333 MHz, DDR1, PC2700)
394266-001 5400-rpm, 40-GB hard drive (includes frame and connector)
394267-001 4200-rpm, 60-GB hard drive (includes frame and connector)
394268-001 4200-rpm, 80-GB hard drive (includes frame and connector)
394269-001 8X DVD-ROM drive for use on HP Pavilion ze2000 models
394270-001 8X DVD-ROM drive for use on Compaq Presario M2000
models
(Continued)
394271-001 24X DVD/CD-RW Combo Drive for use on HP Pavilion ze2000
models
394272-001 24X DVD/CD-RW Combo Drive for use on Compaq Presario
M2000 models
394273-001 8X DVD±RW/R and CD-RW Combo Dual Layer Drive for use
on HP Pavilion ze2000 models
394274-001 8X DVD±RW/R and CD-RW Combo Dual Layer Drive for use
on Compaq Presario M2000 models
Maintenance and Service Guide 3–21
Illustrated Parts Catalog
Table 3-5
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
394275-001 12-cell, 8.8-AHr battery pack
394276-001 Keyboard for use on HP Pavilion ze2000 models in Asia Pacific,
Australia, Canada, Hong Kong, People’s Republic of China,
and the United States
394276-031 Keyboard for use on HP Pavilion ze2000 models in
the United Kingdom
394276-041 Keyboard for use on HP Pavilion ze2000 models in Germany
394276-051 Keyboard for use on HP Pavilion ze2000 models in France
394276-061 Keyboard for use on HP Pavilion ze2000 models in Italy
394276-071 Keyboard for use on HP Pavilion ze2000 models in Spain
394276-081 Keyboard for use on HP Pavilion ze2000 models in Denmark
394276-091 Keyboard for use on HP Pavilion ze2000 models in Norway
394276-101 Keyboard for use on HP Pavilion ze2000 models in
Sweden/Finland
394276-111 Keyboard for use on HP Pavilion ze2000 models in Switzerland
394276-121 Keyboard for use on HP Pavilion ze2000 models in
French Canada
(Continued)
394276-131 Keyboard for use on HP Pavilion ze2000 models in Portugal
394276-161 Keyboard for use on HP Pavilion ze2000 models in
Latin America
394276-A41 Keyboard for use on HP Pavilion ze2000 models in Belgium
394276-B31 Keyboard for use on International HP Pavilion ze2000 models
394277-001 Keyboard for use on Compaq Presario M2000 models in
the United States
394277-031 Keyboard for use on Compaq Presario M2000 models in
the United Kingdom
3–22 Maintenance and Service Guide
Table 3-5
Illustrated Parts Catalog
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
394277-051 Keyboard for use on Compaq Presario M2000 models
in France
394277-061 Keyboard for use on Compaq Presario M2000 models in Italy
394277-071 Keyboard for use on Compaq Presario M2000 models in Spain
394277-081 Keyboard for use on Compaq Presario M2000 models
in Denmark
394277-091 Keyboard for use on Compaq Presario M2000 models
in Norway
394277-101 Keyboard for use on Compaq Presario M2000 models in
Sweden/Finland
394277-121 Keyboard for use on Compaq Presario M2000 models in
French Canada
394277-161 Keyboard for use on Compaq Presario M2000 models in
Latin America
394277-281 Keyboard for use on Compaq Presario M2000 models
in Thailand
394277-AB1 Keyboard for use on Compaq Presario M2000 models
in Taiwan
394277-AD1 Keyboard for use on Compaq Presario M2000 models in Korea
(Continued)
394277-B31 Keyboard for use on International Compaq Presario M2000
models
394278-001 65-watt AC adapter
394279-001 Power cord for use in Canada, French Canada, Latin America,
Thailand, and the United States
394279-011 Power cord for use in Australia and New Zealand
Maintenance and Service Guide 3–23
Illustrated Parts Catalog
Table 3-5
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
394279-021 Power cord for use in Belgium, Europe, Finland, France,
Germany, Greece, the Netherlands, Norway, Portugal, Spain,
and Sweden
394279-031 Power cord for use in Hong Kong and the United Kingdom
394279-061 Power cord for use in Italy
394279-081 Power cord for use in Denmark
394279-111 Power cord for use in Switzerland
394279-AA1 Power cord for use in the People’s Republic of China
394279-AB1 Power cord for use in Taiwan
394279-AD1 Power cord for use in Korea
394280-001 Top cover for use on full-featured HP Pavilion ze2000 models
(includes TouchPad)
394281-001 Top cover for use on defeatured HP Pavilion ze2000 models
(includes TouchPad)
394282-001 Top cover for use on full-featured Compaq Presario M2000
models (includes TouchPad)
394283-001 Top cover for use on defeatured Compaq Presario M2000
models (includes TouchPad)
(Continued)
394284-001 Base enclosure for use on HP Pavilion ze2000 models
394285-001 Base enclosure for use on Compaq Presario M2000 models
394286-001 Miscellaneous Plastics Kit for use on HP Pavilion ze2000
models
394287-001 Miscellaneous Plastics Kit for use on Compaq Presario M2000
models
394288-001 Screw Kit for use on HP Pavilion ze2000 models
394289-001 Screw Kit for use on Compaq Presario M2000 models
3–24 Maintenance and Service Guide
Table 3-5
Illustrated Parts Catalog
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
394290-001 Logo Kit for use on HP Pavilion ze2000 models
394291-001 Logo Kit for use on Compaq Presario M2000 models
394292-001 Keyboard cover for use on HP Pavilion ze2000 models
with wireless capability (includes wireless button and light)
394293-001 Keyboard cover for use on Compaq Presario M2000 models
with wireless capability (includes wireless button and light)
394294-001 Keyboard cover for use on HP Pavilion ze2000 models without
wireless capability (includes wireless button and light)
394295-001 Keyboard cover for use on Compaq Presario M2000 models
without wireless capability (includes wireless button and light)
394296-001 Speakers for use on HP Pavilion ze2000 models
(includes TouchPad)
394297-001 Speakers for use on Compaq Presario M2000 models
(includes TouchPad)
394298-001 Fan assembly (includes heat sink and thermal pad)
394299-001 Battery connector board
394300-001 Power connector board
(Continued)
394301-001 LED board for use on HP Pavilion ze2000 models
(includes cable)
394302-001 LED board for use on Compaq Presario M2000 models
(includes cable)
394303-001 USB/S-Video controller board for use on full-featured models
394304-001 Display hinge brackets for use on HP Pavilion ze2000 models
394305-001 Display hinge brackets for use on Compaq Presario M2000
models
Maintenance and Service Guide 3–25
Illustrated Parts Catalog
Table 3-5
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
394306-001 Display hinge covers for use on Compaq Presario M2000
models
394347-001 AMD Mobile Turion 64, ML-37 (2.00-GHz) processor (includes
thermal pad)
394462-001 802.11b/g WLAN Mini PCI communications module for use in
the United States
394462-002 802.11b/g WLAN Mini PCI communications module for use in
the rest of the world
395373-001 USB/S-Video controller board for use on defeatured models
396657-001 PC Card assembly
397345-001 Mobile AMD Sempron 3300+ (2.00-GHz) processor (includes
thermal pad)
397346-001 AMD Mobile Turion 64, ML-32 (1.80-GHz) processor (includes
thermal pad)
397791-001 802.11b/g WLAN Mini PCI communications module for use in
the rest of the world
(Continued)
3–26 Maintenance and Service Guide
Removal and Replacement
This chapter provides essential information for proper and
safe removal and replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■ Magnetic screwdriver
■ Phillips P0 screwdriver
■ 2.0-mm hex wrench for processor socket locking screw
■ Flat-bladed screwdriver
■ Tool kit—includes connector removal tool, loopback plugs,
and case utility tool
4
Preliminaries
Maintenance and Service Guide 4–1
Removal and Replacement Preliminaries
4.2 Service Considerations
The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.
As you remove each subassembly from the computer, place
✎
the subassembly (and all accompanying s) away from the work
area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
Cables and Connectors
CAUTION: When servicing the computer, ensure that cables are
Ä
placed in their proper locations during the reassembly process.
Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.
4–2 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the computer, damage to a
removable drive, or loss of information, observe the following
precautions:
■ Before removing or inserting a hard drive, shut down the
computer. If you are unsure whether the computer is off or
in hibernation, turn the computer on, and then shut it down
through the operating system.
■ Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive and ensure that the optical
drive tray is closed.
■ Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
■ Handle drives on surfaces covered with at least one inch of
shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, an optical drive, or a diskette
drive, place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and
label the package “FRAGILE: Handle With Care.”
Maintenance and Service Guide 4–3
Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge might not
be affected at all and can work perfectly throughout a normal
cycle. Or the device might function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
4–4 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■ To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■ Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until
the parts arrive at static-free workstations.
■ Place items on a grounded surface before removing items
from their containers.
■ Always be properly grounded when touching a sensitive
component or assembly.
■ Store reusable electrostatic-sensitive parts from assemblies
in protective packaging or nonconductive foam.
■ Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.
Maintenance and Service Guide 4–5
Removal and Replacement Preliminaries
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-shielding material
(refer to
■ Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
■ Use conductive field service tools, such as cutters,
screwdrivers, and vacuums.
■ When using fixtures must directly contact dissipative surfaces,
use fixtures made only of static-safe materials.
■ Keep the work area free of nonconductive materials, such
as ordinary plastic assembly aids and Styrofoam.
■ Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or
removing connectors or test equipment.
Table 4-2, “Static-Shielding Materials”).
4–6 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.
■ When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.
■ When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
Other grounding equipment recommended for use in preventing
electrostatic damage includes:
■ Antistatic tape
■ Antistatic smocks, aprons, and sleeve protectors
■ Conductive bins and other assembly or soldering aids
■ Nonconductive foam
■ Conductive tabletop workstations with ground cords of
one megohm resistance
■ Static-dissipative tables or floor mats with hard ties to
the ground
■ Field service kits
■ Static awareness labels
■ Material-handling packages
■ Nonconductive plastic bags, tubes, or boxes
■ Metal tote boxes
■ Electrostatic voltage levels and protective materials
Maintenance and Service Guide 4–7
Removal and Replacement Preliminaries
Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Tabl e 4-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
A product can be degraded by as little as 700 V.
✎
Table 4-2 lists the shielding protection provided by antistatic
bags and floor mats.
Table 4 -2
Static-Shielding Materials
Material Use Voltage Protection Level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
4–8 Maintenance and Service Guide
5
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
There are as many as 66 screws, in 9 different sizes and types,
that may need to be removed, replaced, or loosened when
servicing the computer. Make special note of each screw size and
location during removal and replacement.
Refer to Appendix C, “Screw Listing,” for detailed information
on screw sizes, locations, and usage.
Maintenance and Service Guide 5–1
Removal and Replacement Procedures
5.1 Serial Number
Report the computer serial number to HP when requesting
information or ordering spare parts. The serial number is
located on the bottom of the computer.
Serial Number Location
5–2 Maintenance and Service Guide
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