HP Compaq Presario M2000Z CTO, Compaq Presario M2101US, Compaq Presario M2200 CTO, Compaq Presario M2203AU, Compaq Presario M2214LA Service Guide

Maintenance and Service
Guide

HP Pavilion ze2000 Notebook PC
Compaq Presario M2000 Notebook PC

The information and procedures included in this

✎

and Service Guide

and Compaq Presario M2000 Notebook PC models equipped
with AMD processors.

Document Part Number: 393680-001

July 2005

This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.

apply to HP Pavilion ze2000 Notebook PC

Maintenance

© Copyright 2005 Hewlett-Packard Development Company, L.P.

Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. AMD, Sempron, Turion, and combinations thereof, are
trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett-Packard Company under
license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide
HP Pavilion ze2000 Notebook PC
Compaq Presario M2000 Notebook PC
First Edition: July 2005
Document Part Number: 393680-001

Contents

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–32

2 Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 3–14

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

3.6 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–20

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

Maintenance and Service Guide iii

Contents

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–5

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.6 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.7 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

5.8 Mini PCI Communications Module . . . . . . . . . . . . 5–16

5.9 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19

5.10 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.13 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33

5.14 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–42

5.15 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–44

5.16 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46

5.17 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–48

5.18 Battery Connector Board. . . . . . . . . . . . . . . . . . . . 5–50

5.19 Power Connector Board . . . . . . . . . . . . . . . . . . . . 5–53

5.20 USB/S-Video Controller Board . . . . . . . . . . . . . . 5–55

5.21 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . 5–57

5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–59

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

Index

iv Maintenance and Service Guide

Product Description

The HP Pavilion ze2000 Notebook PC 1 and the
Compaq Presario M2000 Notebook PC 2 offer advanced
modularity, AMD Mobile Turion™ and Mobile AMD
Sempron™ processors, and extensive multimedia support.

1

HP Pavilion ze2000 and Compaq Presario M2000 with AMD
Processors

Maintenance and Service Guide 1–1

Product Description

1.1 Features

Numerous references are made throughout this Maintenance and

✎

Service Guide to “full-featured” and “defeatured” computer
models. A model is considered to be full-featured if it has
3 Universal Serial Bus ports and the following components:

■ S-Video-out jack

■ Expansion port 2

■ 6-in-1 Digital Media Reader slot or 6-in-1 Memory Reader

slot

■ Bluetooth® wireless communications support

■ IEEE 1394 digital port

A computer model is considered to be defeatured if it has only
2 Universal Serial Bus ports and none of the components in the
preceding list.

■ The following processors are available, varying by

computer model:

❏ AMD Mobile Turion 64, ML-34 (1.80-GHz)

❏ AMD Mobile Turion 64, ML-30 (1.60-GHz)

❏ AMD Mobile Turion 64, ML-28 (1.60-GHz)

❏ Mobile AMD Sempron 3000+ (1.80-GHz)

❏ Mobile AMD Sempron 2800+ (1.60-GHz)

■ 15.0-inch XGA (1024 × 768) TFT display with over

16.7 million colors

■ 80-, 60-, or 40-GB high-capacity hard drive, varying by

computer model

■ 256-MB DDR2 synchronous DRAM (SDRAM) at 400 MHz,

expandable to 1.0 GB

■ Microsoft® Windows® XP Home Edition or Windows XP

Professional, varying by computer model

■ Full-size Windows keyboard with embedded numeric keypad

1–2 Maintenance and Service Guide

Product Description

■ TouchPad pointing device with dedicated vertical scroll

region

■ Integrated 10Base-T/100 Base-TX Ethernet local area

network (LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini PCI IEEE 802.11b/g

WLAN device

■ Support for one Type I or II PC Card slot, with support

for both 32-bit (CardBus) and 16-bit PC Cards

■ External 65-watt AC adapter with 3-wire power cord

■ 6-cell or 12-cell Li-Ion battery pack

■ Stereo speakers with volume up and down buttons

■ Support for the following optical drives:

❏ 8X DVD-ROM drive

❏ 24X DVD/CD-RW Combo Drive

❏ 8X DVD±RW/R and CD-RW Combo Drive

■ Connectors:

❏ External monitor port

❏ Universal Serial Bus (USB) v. 2.0 (up to 3 ports)

❏ RJ-11 (modem) jack

❏ RJ-45 (network) jack

❏ Audio-out (headphone) jack

❏ Audio-in (microphone) jack

❏ Power

❏ IEEE 1394 digital port

❏ S-Video-out jack (select models only)

❏ Expansion port 2 (select models only)

❏ 6-in-1 Digital Media Reader slot (select models only)

❏ 6-in-1 Memory Reader slot (select models only)

Maintenance and Service Guide 1–3

Product Description

1.2 Resetting the Computer

If the computer you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3,

“Preparing the Computer for Disassembly,” for more

information).

2. Remove the real-time clock (RTC) battery (refer to

Section 5.14, “RTC Battery,” for more information).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any
battery packs at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

1–4 Maintenance and Service Guide

1.3 Power Management

The computer comes with power management features that
extend battery operating time and conserve power. The
computer supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power/standby button

■ Advanced Configuration and Power Management (ACPM)

compliance

Product Description

Maintenance and Service Guide 1–5

Product Description

1.4 External Components

The external components on the front of the HP Pavilion ze2000
are shown below and described in Table 1-1.

Front Components, HP Pavilion ze2000

1–6 Maintenance and Service Guide

Tabl e 1-1

Front Components

HP Pavilion ze2000

Item Component Function

1 Speakers (2) Produce stereo sound.

Product Description

2 Wireless light (select

models only)

3 Power/standby light ■ On: Computer is turned on.

4 IDE (Integrated Drive

Electronics) drive light

5 Battery light ■ On: The battery pack is charging.

6 Display release button Opens the computer.

7Audio-in

(microphone) jack

8Audio-out

(headphone) jack

On: One or more optional internal wireless
devices, such as a WLAN and/or a
Bluetooth device (select models only), are
turned on.

■ Blinking: Computer is in standby.

■ Off: Computer is off or in hibernation.

On or blinking: The internal hard drive or an
optical drive is being accessed.

■ Blinking: The battery pack has reached a
low-battery condition.

■ Off: The battery pack is fully charged or
not inserted.

Connects an optional monaural (single
sound channel) microphone.

Connects optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device such as
a television or VCR.

Maintenance and Service Guide 1–7

Product Description

The external components on the front of the Compaq Presario
M2000 are shown below and described in Table 1-2.

Front Components, Compaq Presario M2000

1–8 Maintenance and Service Guide

Tabl e 1-2

Front Components

Compaq Presario M2000

Item Component Function

1 Speakers (2) Produce stereo sound.

Product Description

2 Wireless light (select

models only)

3 Power/standby light ■ On: Computer is turned on.

4 IDE (Integrated Drive

Electronics) drive light

5 Battery light ■ On: The battery pack is charging.

6 Display release button Opens the computer.

7Audio-in

(microphone) jack

8Audio-out

(headphone) jack

On: One or more optional internal wireless
devices, such as a WLAN and/or a
Bluetooth device (select models only), are
turned on.

■ Blinking: Computer is in standby.

■ Off: Computer is off or in hibernation.

On or blinking: The internal hard drive or an
optical drive is being accessed.

■ Blinking: The battery pack has reached a
low-battery condition.

■ Off: The battery pack is fully charged or
not inserted.

Connects an optional monaural (single
sound channel) microphone.

Connects optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device such as
a television or VCR.

Maintenance and Service Guide 1–9

Product Description

The external components on the right side of the HP Pavilion
ze2000 are shown below and described in Table 1-3.

Right-Side Components, HP Pavilion ze2000

1–10 Maintenance and Service Guide

Tabl e 1-3

Right-Side Components

HP Pavilion ze2000

Item Component Function

Product Description

1 USB ports (1 or 2

depending on the
computer model)

2 6-in-1 Digital Media

Reader slot
(select models only)

3 1394 port

(select models only)

4 6-in-1 Digital Media

Reader light
(select models only)

5 Optical drive Supports an optical disc.

6S-Video-out jack

(select models only)

7 Security cable slot Attaches an optional security cable to the

Connect an optional USB device.

Supports an optional digital memory card.

Connects an optional 1394a device such
as a scanner, digital camera, or digital
camcorder.

On: A digital memory card is being
accessed.

Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.

computer.

Security solutions are designed to act

Ä

as deterrents. These deterrents may
not prevent a product from being
mishandled or stolen.

Maintenance and Service Guide 1–11

Product Description

The external components on the right side of the Compaq
Presario M2000 are shown below and described in Table 1-4.

Right-Side Components, Compaq Presario M2000

1–12 Maintenance and Service Guide

Tabl e 1-4

Right-Side Components

Compaq Presario M2000

Item Component Function

Product Description

1 USB ports (1 or 2

depending on the
computer model)

2 6-in-1 Digital Media

Reader slot (select
models only)

3 1394 port (select

models only)

4 6-in-1 Digital Media

light (select models
only)

5 Optical drive Supports an optical disc.

6S-Video-out jack

(select models only)

7 Security cable slot Attaches an optional security cable to the

Connect optional USB devices.

Supports an optional digital memory card.

Connects an optional 1394a device such
as a scanner, digital camera, or digital
camcorder.

On: A digital memory card is being
accessed.

Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.

computer.

Security solutions are designed to act

Ä

as deterrents. These deterrents may
not prevent a product from being
mishandled or stolen.

Maintenance and Service Guide 1–13

Product Description

The external components on the left side of the HP Pavilion
ze2000 are shown below and described in Table 1-5.

Left-Side Components, HP Pavilion ze2000

1–14 Maintenance and Service Guide

Product Description

Tabl e 1-5

Left-Side Components

HP Pavilion ze2000

Item Component Function

1 Power connector Connects an AC adapter cable.

2 Monitor port Connects an optional VGA monitor

or projector.

3 Expansion port 2*

(select models only)

4 RJ-45 jack Connects an optional network cable.

5 RJ-11 jack Connects the modem cable.

6 USB port Connects an optional USB device.

7 PC Card slot Supports an optional Type I or Type II 32-bit

8 PC Card eject button Ejects an optional PC Card from the

*The computer has only one expansion port. The term
describes the type of expansion port.

Connects the computer to an optional
docking device.

(CardBus) or 16-bit PC Card.

PC Card slot.

expansion port 2

Maintenance and Service Guide 1–15

Product Description

The external components on the left side of the Compaq Presario
M2000 are shown below and described in Table 1-6.

Left-Side Components, Compaq Presario M2000

1–16 Maintenance and Service Guide

Product Description

Tabl e 1-6

Left-Side Components

Compaq Presario M2000

Item Component Function

1 Power connector Connects an AC adapter cable.

2 Monitor port Connects an optional VGA monitor or

projector.

3 Expansion port 2*

(select models only)

4 RJ-45 (network) jack Connects an optional network cable.

5 RJ-11 (modem) jack Connects the modem cable.

6 USB port Connects an optional USB device.

7 PC Card slot Supports an optional Type I or Type II 32-bit

8 PC Card eject button Ejects an optional PC Card from the

*The computer has only one expansion port. The term
describes the type of expansion port.

Connects the computer to an optional
docking device.

(CardBus) or 16-bit PC Card.

PC Card slot.

expansion port 2

Maintenance and Service Guide 1–17

Product Description

The external components on the rear panel of the HP Pavilion
ze2000 are shown below and described in Table 1-7.

Rear Panel Components, HP Pavilion ze2000

Tabl e 1-7

Rear Panel Components

HP Pavilion ze2000

Item Component Function

1 Battery bay Holds a battery pack.

2 Exhaust vent Provides airflow to cool internal

components.

To prevent overheating, do not

Ä

obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs,
or clothing, to block airflow.

1–18 Maintenance and Service Guide

Product Description

The external components on the rear panel of the Compaq
Presario M2000 are shown below and described in Table 1-8.

Rear Panel Components, Compaq Presario M2000

Tabl e 1-8

Rear Panel Components

Compaq Presario M2000

Item Component Function

1 Battery bay Holds a battery pack.

2 Exhaust vent Provides airflow to cool internal

components.

To prevent overheating, do not

Ä

obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs,
or clothing, to block airflow.

Maintenance and Service Guide 1–19

Product Description

The keyboard components on the HP Pavilion ze2000 are shown
below and described in Table 1-9.

Keyboard Components, HP Pavilion ze2000

1–20 Maintenance and Service Guide

Product Description

Table 1-9

Keyboard Components

HP Pavilion ze2000

Item Component Function

1 Function keys (12) Perform system and application tasks.

When combined with the fn key, several
keys perform additional tasks as hotkeys.

2 caps lock key Enables caps lock and turns on the caps

lock light.

3 fn

4 Windows logo key Displays the Windows Start menu.

5Windows

6 Arrow keys Move the cursor around the screen.

7 Keypad keys (15) Can be used like the keys on an external

8 num lock key On: Enables numeric lock, turns on the

key Combines with other keys to perform

system tasks. For example, pressing
fn+f7 decreases screen brightness.

Displays a shortcut menu for items

applications key

beneath the pointer.

numeric keypad.

embedded numeric keypad, and turns on
the num lock light.

Maintenance and Service Guide 1–21

Product Description

The keyboard components on the Compaq Presario M2000 are
shown below and described in Table 1-10.

Keyboard Components, Compaq Presario M2000

1–22 Maintenance and Service Guide

Product Description

Table 1-10

Keyboard Components

Compaq Presario M2000

Item Component Function

1 Function keys (12) Perform system and application tasks.

When combined with the Fn key, the
function keys perform additional tasks as
hotkeys.

2 caps lock key Enables caps lock and turns on the caps

lock light.

3 Fn

4 Windows logo key Displays the Windows Start menu.

5Windows

6 Arrow keys Move the cursor around the screen.

7 Keypad keys (15) Can be used like the keys on an external

8 num lock key Enables numeric lock, turns on the

key Combines with other keys to perform

system tasks. For example, pressing
Fn+F7 decreases screen brightness.

Displays a shortcut menu for items

applications key

beneath the pointer.

numeric keypad.

embedded numeric keypad, and turns
on the num lock light.

Maintenance and Service Guide 1–23

Product Description

The top components on the HP Pavilion ze2000 are shown below
and described in Table 1-11.

Top Components, HP Pavilion ze2000

Table 1-11

Top Components

HP Pavilion ze2000

Item Component Function

1 Left and right

TouchPad buttons

2 TouchPad Moves the pointer.

3 Caps lock light On: Caps lock is on.

4 Display switch If the computer is closed while on, initiates

1–24 Maintenance and Service Guide

Function like the left and right buttons on an
external mouse.

standby.

Table 1-11

Top Components

Product Description

HP Pavilion ze2000

Item Component Function

5 Power/standby button When the computer is

■ Off, press to turn on the computer.

■ On, briefly press to initiate hibernation.

■ In standby, briefly press to resume

■ In hibernation, briefly press to restore

✎

6 Volume down button Decreases system volume.

7 Volume mute button

Mute light

8 Volume up button Increases system volume.

9 Wireless button

(select models only)
Wireless light (select

models only)

Mutes or restores volume.
On: Volume is muted.

Turns the wireless functionality on or off but
does not create a wireless connection.

On: One or more optional internal wireless
devices are turned on.

(Continued)

from standby.

from hibernation.

If the system has stopped responding
and Windows shutdown procedures
cannot be used, press and hold for at
least 4 seconds to turn off the
computer.

10 Num lock light On: Num lock or the embedded keypad

is on.

11 6-in-1 Digital Media

Reader light
(select models only)

12 TouchPad vertical

scrolling region

Maintenance and Service Guide 1–25

On: A digital memory card is being
accessed.

Scrolls upward or downward.

Product Description

The top components on the Compaq Presario M2000 are shown
below and described in Table 1-12.

Top Components, Compaq Presario M2000

Table 1-12

Top Components

Compaq Presario M2000

Item Component Function

1 Left and right

TouchPad buttons

2 TouchPad Moves the pointer.

3 Caps lock light On: Caps lock is on.

4 Display switch If the computer is closed while on, initiates

1–26 Maintenance and Service Guide

Function like the left and right buttons on an
external mouse.

standby.