HP Compaq Presario 1510AP Getting Started Guide

compaq.com

Compaq Notebook Series

Getting Started

N1000/1500

271247-001

b

Getting Started

Compaq Notebook Series

Document Part Number: 271247-001

June 2002

This guide explains how to set up your hardware and software,
begin using the notebook, troubleshoot problems, and contact
Compaq if you need assistance. The last chapter introduces you
to the exterior features of the notebook.

© 2002 Compaq Information Technologies Group, L.P.

Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq
Information Technologies Group, L.P. in the U.S. and/or other countries.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.
and/or other countries. All other product names mentioned herein may be
trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information is provided “as is” without warranty of any
kind and is subject to change without notice. The warranties for Compaq
products are set forth in the express limited warranty statements accompanying
such products. Nothing herein should be construed as constituting an additional
warranty.

Getting Started
First Edition June 2002
Reference Number: N1000/1500
Document Part Number: 271247-001

Using This Guide

This preface explains how to interpret the symbols, text styles,
and paths in your notebook documentation.

Warnings, Cautions and Notes

Warnings and cautions contain important information that can
protect you, your work, and your system.

Notes contain additional information about a topic. Some notes
provide basic information for inexperienced users. Others provide
technical information for advanced users.

The following icons identify warnings, cautions, and notes.

WARNING: The information in a warning protects against bodily

Å

harm or loss of life.

CAUTION: The information in a caution protects against damage to

Ä

your work, your notebook, or an optional external device.

The information in a note provides supplementary information

✎

for inexperienced or advanced users.

Getting Started iii

Using This Guide

Text Styles

Some text in your notebook documentation is styled
typographically to help you interpret the information it contains.
For example, keyboard keys are styled like this:
that display on the screen are styled like this: Next button.

The following table identifies and explains the text styles used in
your notebook documentation.

Style Explanation

key. Buttons

shift

keys

commands

Initial Capital
Letters

Identifies a key, such as the
notebook keyboard or on an optional external
keyboard.

A plus sign (+) between 2 or more keys indicates
that they are a key combination. To use most key
combinations:

■

Briefly press the first key, then briefly press
each succeeding key.

or

■

Press and hold the first key, press and hold
each succeeding key, then release all the keys
simultaneously.

Unless you are instructed to do so, do not press the
keys in a key combination simultaneously.

Identifies characters you are asked to type. For
example, to visit the Compaq Web site, you would
type http://www.compaq.com
on your Web browser.

Identifies words that appear on the screen. For
example, in a procedure for displaying an icon on
the taskbar, you might be asked to select a Show
Icon On The Taskbar check box.

key, on the

enter

into the address field

iv Getting Started

Paths

Following a Path

Many instructions in documentation direct you to locations
within the operating system, an application, or a utility where you
can select settings. The greater than symbol (>) is used to direct
you from destination to destination along the path to the settings.

As you follow paths, do nothing at each destination along the way
except select the next destination. The paths in your notebook
documentation:

Explain whether to look for an icon, a tab, or a button on the

■

screen. Tabs are displayed along the top edge of individual
windows.

Are based on the notebook pointing device functions set at

■

the factory:

To select, press the left TouchPad button 1 once.

❏

To double-click, press the left TouchPad button twice.

❏

Using This Guide

To right-click, press the right TouchPad button 2 once.

❏

Most paths to Windows destinations begin with “Start >.” To
select Start (and display the Windows Start menu), select the Start
button in the lower left corner of your screen or press either of the

Microsoft logo

Identifying TouchPad buttons and the Microsoft logo keys

Getting Started v

keys 3 on the keyboard.

Using This Guide

Choosing a Path

Your notebook documentation provides paths for 3 operating
systems.

Follow the Windows 2000 Professional paths if:

■

The notebook is running Windows 2000 Professional.

❏

or

The notebook is running Windows XP Home or

❏

Windows XP Professional in Classic view.

Follow the Windows XP Home or Windows XP Professional

■

paths if the notebook is running Windows XP Home or
Windows XP Professional in Category view.

As installed, Windows XP Home and Windows XP Professional
run in Category view. To compare Category view with Classic
view or to select either view:

1. Right-click the Start button > Properties > Start Menu tab.

2. Select the Classic or Category radio button. (The views are
displayed in the illustration on the Start Menu tab.)

3. Follow the instructions on the screen.

vi Getting Started

Contents

Using This Guide

1 Setting Up the Notebook

Setting Up the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Installing the Battery Pack. . . . . . . . . . . . . . . . . . . . . 1–2

Connecting the Notebook to External Power . . . . . . 1–3

Opening the Notebook. . . . . . . . . . . . . . . . . . . . . . . . 1–4

Turning On the Notebook . . . . . . . . . . . . . . . . . . . . . 1–5

Setting Up the Software . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Turning Off the Notebook . . . . . . . . . . . . . . . . . . . . . . . . 1–7

Using the Notebook Safely . . . . . . . . . . . . . . . . . . . . . . . 1–8

2 Beginning to Use the Notebook

Selecting Regional Settings . . . . . . . . . . . . . . . . . . . . . . . 2–1

Selecting Screen Settings . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Protecting the Notebook Against Viruses . . . . . . . . . . . . 2–2

Installing Optional Software . . . . . . . . . . . . . . . . . . . . . . 2–3

Accessing Notebook Documentation. . . . . . . . . . . . . . . . 2–5

Opening the Documentation Library CD . . . . . . . . . 2–6

Using the Documentation Library CD . . . . . . . . . . . . . . . 2–7

Selecting a Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Finding a Topic Within a Guide . . . . . . . . . . . . . . . . 2–8

Getting Started vii

Contents

3 Troubleshooting

Quick Solutions Checklist . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Is the Notebook Receiving Power? . . . . . . . . . . . . . . 3–2

Is the Notebook Turned On? . . . . . . . . . . . . . . . . . . . 3–3

Is the Notebook in Standby or Hibernation? . . . . . . . 3–3

Is the Notebook Overheated? . . . . . . . . . . . . . . . . . . 3–4

Is the System Unresponsive?. . . . . . . . . . . . . . . . . . . 3–4

Is an External Device Not Working?. . . . . . . . . . . . . 3–5

Are You Using All Available Documentation?. . . . . 3–5

Is Software Functioning Abnormally? . . . . . . . . . . . 3–6

Contacting Compaq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Preparing to Call Technical Support . . . . . . . . . . . . . 3–7

Taking the Notebook to a Service Provider. . . . . . . . 3–8

4 Identifying External Hardware

Display Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Pointing Device Components. . . . . . . . . . . . . . . . . . . . . . 4–2

TouchPad Models . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Dual Device Models . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Top Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Power Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Keyboard and Drive Lights . . . . . . . . . . . . . . . . . . . . 4–5

Power and Volume Controls . . . . . . . . . . . . . . . . . . . 4–6

Easy Access Buttons and Keyboard Keys. . . . . . . . . 4–7

Function and Keypad Keys . . . . . . . . . . . . . . . . . . . . 4–8

Front Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

Rear Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

Vents and Jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11

Left Side Components . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12

Right Side Components . . . . . . . . . . . . . . . . . . . . . . . . . 4–13

viii Getting Started

Underside Components . . . . . . . . . . . . . . . . . . . . . . . . . 4–14

Memory and Mini PCI Compartments . . . . . . . . . . 4–14

Docking Components . . . . . . . . . . . . . . . . . . . . . . . 4–15

Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16

Additional Standard Components . . . . . . . . . . . . . . . . . 4–17

Documentation and Restore CDs . . . . . . . . . . . . . . 4–17

Cord and Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18

Adapters and Accessories . . . . . . . . . . . . . . . . . . . . 4–19

Index

Contents

Getting Started ix

Setting Up the Notebook

Setting Up the Hardware

To set up the notebook for the first time, you will need the
notebook, the AC Adapter
pack
battery pack, connect the computer to external power, open the
display, and turn on the notebook.

. During the hardware setup, you will: install the

3

, the power cord 2, and the battery

1

1

Identifying the AC Adapter, the power cord, and the battery
pack (AC Adapters and power cords vary by region.)

Getting Started 1–1

Setting Up the Notebook

Installing the Battery Pack

To install the battery pack:

1. Place the notebook upside down on a flat surface, preferably
on top of a clean cloth.

2. Slide the battery pack

into the battery compartment until it

1

clicks into place. The battery will install only one way.

Installing the battery pack

1–2 Getting Started

Setting Up the Notebook

Connecting the Notebook to External Power

CAUTION: To prevent file corruption and to be sure that the correct

Ä

drivers load, do not turn on the notebook for the first time while it is
docked in an optional port replicator.

To connect the notebook to external power:

1. Place the notebook on a flat surface near an electrical outlet.

2. Plug the AC Adapter cable into the DC power connector

3. Plug the power cord into the AC Adapter
electrical outlet

When the notebook receives AC power, the AC Adapter light
turns on.

Connecting the notebook to external power (AC Adapters,
power cords, and electrical outlets vary by region.)

3

.

and into an

2

1

4

.

Getting Started 1–3

Setting Up the Notebook

Opening the Notebook

To open the notebook, briefly press the display release latch 1 as
you raise the display

Opening the notebook

2

.

1–4 Getting Started

Turning On the Notebook

To turn on the notebook, briefly press the power button1. When
the notebook is on, the power/standby light
are prompted to begin software setup.

If the notebook does not turn on, refer in this guide to Chapter 3.

Setting Up the Notebook

turns on, and you

2

Turning on the notebook

Getting Started 1–5

Setting Up the Notebook

Setting Up the Software

A prompt to set up the software is displayed on the screen when
the notebook is turned on for the first time.

Before responding to the prompt and proceeding through the
online instructions, read the following caution and other
installation information.

CAUTION: To prevent file corruption and be sure that the correct device
drivers install, during software setup:

Ä

Do not unplug the notebook from the electrical outlet.

■

Do not shut down the notebook.

■

Do not remove or insert a drive.

■

Once you begin the software setup, you must complete the

■

entire process without interruption. Setup time varies.

If you are prompted to select a language, choose carefully.

■

The languages that you do not choose are deleted from the
system and cannot be restored during the installation.

When you are prompted to accept the End User License

■

Agreement, you must choose Accept to continue the software
setup.

1–6 Getting Started

Turning Off the Notebook

Whenever possible, shut down the notebook by following the
Windows shut down procedure provided below for your operating
system. For information about using these procedures, see the
section to “Paths” in the introduction “Using This Guide.”

To shut down the notebook using a Windows shutdown
procedure:

In Windows 2000 Professional:

■

1. Select Start > Shut Down.

2. Select and hold the down arrow beside the What Do You

Want the Computer To Do drop-down list until Shut
Down is displayed.

3. Select the OK button.

In Windows XP Home or Windows XP Professional,

■

select Start > Turn Off Computer button > Turn Off button.

If the notebook does not respond to a Windows shutdown
procedure, see Chapter 3, “Troubleshooting,” in this guide, in the
section “Is the System Unresponsive?”

Setting Up the Notebook

Getting Started 1–7

Setting Up the Notebook

Using the Notebook Safely

To protect the notebook from the power surges that may be
caused by an uncertain power supply or an electrical storm:

Plug the notebook power cord into an optional, high-quality

■

surge protector.

Provide surge protection on the cable that connects the

■

modem to the telephone line.

During an electrical storm, run the notebook on battery power

■

or shut down the notebook and disconnect the power cord.

Surge protectors are available from most computer or electronics
retailers.

To learn more about protecting yourself, your work, and your
notebook from electrical and other risks:

Read the following warning.

■

Read the ergonomic and safety information included with the

■

notebook.

WARNING: This is a Class B digital device, pursuant to Part 15 of the
FCC Rules. For more Class B information, refer on the

Å

Library

personal injury, electric shock, fire, or damage to the equipment:

■

■

■

■

■

■

1–8 Getting Started

CD to

Regulatory and Safety Notices.

Do not disable the power cord grounding plug. It is an important
safety feature.

Plug the equipment into a grounded (earthed) electrical outlet
that is easily accessible at all times.

Disconnect power from the equipment by unplugging the power
cord from the electrical outlet.

Do not place anything on power cords or cables. Arrange them
so that no one may accidentally step on or trip over them.

Do not pull on a cord or cable. When unplugging a cord from an
electrical outlet, grasp the cord by the plug.

Disconnect the modem from a telephone line when you are not
using it, and do not use the modem during an electrical storm.

To reduce the risk of

Documentation

Beginning to Use the Notebook

Selecting Regional Settings

Keyboard language and other regional preferences, such as time,
date, and currency format, are set in the operating system.

To access regional settings:

In Windows 2000 Professional, select Start > Settings >

■

Control Panel > Regional Options.

In Windows XP Home or Windows XP Professional,

■

select Start > Control Panel > Date, Time, Language and
Regional Options.

For information about selecting regional settings, open the
Regional Options window, then use context-sensitive Help.
To use context-sensitive Help, select the question mark button
in the upper right corner of the window, then select an item. A
definition, explanation, or procedure is displayed.

2

Selecting Screen Settings

If you would like to see more items on your screen or to see the
items on your screen displayed larger, change the screen
resolution setting in your operating system.

To access the screen resolution setting:

In Windows 2000 Professional, select Start > Settings >

■

Control Panel > Display > Settings tab.

In Windows XP Home or Windows XP Professional,

■

select Start > Control Panel > Appearance and Themes icon >
Change The Screen Resolution task > Settings tab.

Getting Started 2–1

Beginning to Use the Notebook

To change the screen resolution setting, which is called the screen
area setting in Windows 2000 Professional:

1. Press and hold down the left TouchPad button as you move
the slider on the Settings tab. The image on the monitor
illustrated above the slide bar changes as you move the
slide bar.

2. When the image on the illustrated monitor is the image you
would like to use on the notebook, select the OK button, then
follow the instructions on the screen.

For information about setting other screen preferences in the
Display Properties window, use context-sensitive Help. To
use context-sensitive Help, select the question mark button in
the upper right corner of the window, then select an item. A
definition, explanation, or procedure is displayed.

Protecting the Notebook Against Viruses

When you use the notebook for email, network, or Internet
access, you expose the notebook to computer viruses. Computer
viruses can disable the operating system, your applications, or
your utilities or cause them to function abnormally.

Antivirus software can detect most viruses, destroy them, and, in
most cases, repair any damage they have caused.

Compaq strongly recommends that you install optional antivirus
software before using the modem or a network connection.
Antivirus software is available from most computer or electronics
retailers.

2–2 Getting Started

Beginning to Use the Notebook

Installing Optional Software

Step-by-step instructions for installing and using many of the
applications and utilities included with the notebook are provided
on the Documentation Library CD included with the notebook.
Instructions for using the CD are provided next in this guide.

If you prefer to install optional software now, without referring to
the Documentation Library CD, the following information may
be helpful:

CAUTION: To prevent file corruption, ensure that the correct drivers are
installed and install software only when the notebook is connected to

Ä

external power through the AC Adapter. (Do not install software while the
notebook is docked in an optional port replicator or while the notebook is
running on battery power.) During the installation:

Do not unplug the notebook from external power.

■

Do not shut down the notebook.

■

Do not remove or insert a drive.

■

To install an application or a utility from a CD, refer to the

■

documentation included with the CD. In most cases,
installation instructions are included in the CD package or are
displayed on the screen when the CD is inserted.

To install a preloaded Compaq utility:

■

In Windows XP Professional, select Start > Setup

❏

Compaq Software icon, then follow the instructions on
the screen.

Getting Started 2–3

Beginning to Use the Notebook

In Windows 2000 Professional and

❏

Windows XP Home:

If the Setup Compaq Software icon is displayed on

◆

the Desktop, select the icon, then follow the
instructions on the screen.

If the Setup Up Compaq Software icon does not

◆

display on the Desktop, select Start > Run. Then:

In Windows 2000 Professional, on the

❖

command line, type:

c:\cpqapps\setup.exe preload /s

The Setup Compaq Software icon is displayed on
the Desktop. Select the icon, then follow the
instructions on the screen.

In Windows XP Home, on the command line,

❖

type:

c:\cpqapps\setup.exe preload programs /s

The Setup Compaq Software icon is displayed
in the All Programs menu. Select Start > All
Programs, then follow the instructions on the
screen.

To view the descriptions and space requirements of

■

preloaded Compaq utilities without installing them, select the
Setup Compaq Software icon, then select the Next button.
After viewing the utility information, select the Cancel
button.

2–4 Getting Started

Beginning to Use the Notebook

Accessing Notebook Documentation

Information about using the notebook can be found on the
Documentation Library CD supplied with the notebook.

To insert the Documentation Library CD:

1. Make sure that the notebook is on.

2. Press the media release button
the media tray, then pull the tray outward until it is fully

.

extended

3. Holding the CD by the edges, position the CD in the tray with
the label side up. If the tray is not fully extended, the CD may
need to be tilted to be inserted.

4. Gently press the CD onto the spindle
place.

5. Push the media tray back in until it closes with a click.

2

on the drive bezel to release

1

until it snaps into

3

Inserting the Documentation Library CD into a CD drive

Getting Started 2–5

Beginning to Use the Notebook

Opening the Documentation Library CD

Displaying the Documentation Library Menu

When the Documentation Library CD is inserted into a drive and
if autorun is enabled on the notebook, the CD menu is displayed
on the screen after a pause of up to several seconds.

If autorun is disabled and the menu is not displayed, you can
display the menu manually:

1. Select Start > Run.

2. In the Open field, type:

explorer x:

(where X is your CD drive designation).

3. Select the file that includes an .exe extension, for example,
Filename.exe.

4. Select the OK button.

A drive designation is a letter of the alphabet that the notebook

✎

uses to identify a drive. To display the drive designation of your
CD drive, double-click the My Computer icon on the desktop.

Responding to an Acrobat Reader Prompt

Adobe Acrobat Reader is an application that displays the
notebook documentation on the screen.

If messages about Acrobat Reader are displayed on the screen as
you open the Documentation Library CD:

Choose to install Acrobat Reader.

■

Choose to accept the Acrobat Reader license agreement.

■

2–6 Getting Started

Beginning to Use the Notebook

Using the Documentation Library CD

This section describes how to select a guide and find a specific
topic within a guide.

For information about using documentation symbols, text styles,
and paths, see the introduction in this guide, “Using This Guide.”

Selecting a Guide

Information about the notebook is provided in the 7 guides
described in the following table.

For Information About These Topics Select This Guide

■

Using the external hardware features
identified in Chapter 4 of this guide.

■

Running the notebook on a battery pack.

■

Upgrading memory.

■

Power and environmental specifications.

■

Playing, creating, or copying CDs
or DVDs.

■

Using Standby and Hibernation and
selecting power preferences.

■

Using security features, such as
passwords, to protect against
unauthorized access to the notebook.

■

Updating or restoring Compaq software.

■

Using the MultiBoot, Compaq
Diagnostics, and Computer Setup
utilities.

Hardware Guide

Software Guide

■

Using the modem.

■

Using a network connection.

Getting Started 2–7

Modem and
Networking

Continued

Beginning to Use the Notebook

Selecting a Guide,

continued

For Information About These Topics Select This Guide

■

Using modem AT commands.

■

Accessing the command sets for your
notebook.

■

Caring for the notebook and drives.

■

Preparing the notebook for transport.

■

Traveling with the notebook (including
air and international travel).

■

Solving notebook problems yourself.

■

Getting help from Compaq.

■

Governmental approvals and safety
information.

■

Protecting the notebook from static
electricity.

Finding a Topic Within a Guide

To find specific information within a guide:

Use the bookmarks or search features in Acrobat Reader.

■

Modem Command
Guidelines (Advanced
Users Only)

Maintenance, Shipping
and Travel

Troubleshooting

Regulatory and Safety
Notices

Select any plus sign (+) in the left pane of the Acrobat

❏

Reader window to display subheadings.

Select Edit > Find or Edit > Search to search quickly for a

❏

topic. Select the Help button for additional information
on Acrobat Reader search, navigation, or print topics.

Use the Index in this guide.

■

Indexes list specific items under group headings, such as

❏

“light,” which may be helpful if you do not know the
name of an item.

Index listings direct you to the first page of a topic. You

❏

may find more information about the topic by scrolling
through a few of the pages that follow.

2–8 Getting Started

Troubleshooting

To solve a problem:

1. Refer to the “Quick Solutions Checklist,” next in this chapter.

2. Refer to the Troubleshooting guide on the Documentation
Library CD.

3. If the problem persists, refer to the last section in this chapter,
“Contacting Compaq.”

3

Getting Started 3–1

Troubleshooting

Quick Solutions Checklist

Is the Notebook Receiving Power?

If the AC Adapter light is off and the notebook cannot be turned
on, adequate power may not be available to the notebook.

If the notebook is running on battery power or is connected to

■

an external power source other than an electrical outlet,
connect the notebook to an electrical outlet using the
AC Adapter.

Make sure the power cord and AC Adapter cable connections

■

are secure.

Verify that the electrical outlet is providing adequate power

■

by plugging another electrical device into the outlet.

When the AC Adapter light turns on, the notebook is receiving
adequate power.

If the notebook turns on when connected to external power but

✎

not when running on battery power, recharge the battery pack. For
more information about running the notebook on battery power,
see the Hardware Guide, “Battery Packs” section, on the
Documentation Library CD.

Identifying the AC Adapter light

3–2 Getting Started

Is the Notebook Turned On?

If the power/standby 1 light is off, the notebook may not be turned
on. To turn on the notebook, briefly press the power button
the power/standby light is on, the notebook is turned on.

Identifying the power/standby light and the power button

Troubleshooting

. If

2

Is the Notebook in Standby or Hibernation?

Standby and Hibernation are energy-saving features that may
initiate while the notebook is turned on but not in use.

When Hibernation is initiated, the power/standby light1

■

turns off and the notebook saves your work to the hard drive,
then shuts down. To exit Hibernation, briefly press the power
button

When Standby is initiated, the power/standby light 1 blinks

■

and the notebook saves your work in random access memory
(RAM), then clears the screen. To exit Standby, briefly press
the power button

For more information about Standby and Hibernation, see the

Software Guide, “Power” section, on the Documentation
Library CD.

Getting Started 3–3

2

.

.

2

Troubleshooting

Is the Notebook Overheated?

It is normal for the notebook to feel warm to the touch while it is
in use. But if the notebook feels extremely warm, it may be
overheating because a vent is blocked. Overheating can cause the
notebook to become unresponsive. Vents are on the rear panel and
left side of the notebook.

If you suspect that overheating could be causing the problem,
allow the notebook to cool to room temperature. Then:

Use the notebook on a hard surface, not on a soft surface. A

■

rug, pillow, or thick clothing could block the underside vent.

Be sure that the rear panel and left side vents are not blocked

■

by hard surfaces, such as an adjoining optional printer, or by
fabrics such as bedding or thick or loose clothing.

Is the System Unresponsive?

If the system has stopped responding and you are unable to use
normal Windows shut down procedures:

1. Press

❏

ctrl+alt+delete.

In Windows 2000 Professional, select the Shut Down

Then:

button, press the down arrow beside the What Do You
Want The Computer To Do field until Restart or Shut
Down is displayed, then select the OK button.

In Windows XP Home or Windows XP Professional,

❏

select the Turn Off Computer button, then select the
Turn Off button.

2. If you are unable to shut down the notebook with

ctrl+alt+delete,

press and hold the power button for 4 seconds.

3. If you are unable to turn off the notebook with the power
button, disconnect the notebook from external power and
remove the battery pack.

3–4 Getting Started

Troubleshooting

Is an External Device Not Working?

If an external device does not function as expected:

Turn on the device as instructed in the device documentation.

■

Some devices, such as external monitors, printers, and
devices connected to the parallel connector, must be turned
on before the notebook is turned on.

Verify that:

■

All device connections are secure.

❏

The device is receiving electrical power.

❏

The correct device drivers are installed.

❏

Install the latest available system ROM. For instructions, see

■

the Software Guide, “Software Updates and Restorations”
section, on the Documentation Library CD.

Are You Using All Available Documentation?

To access the current procedures for using the hardware and
software on your notebook:

See Chapter 2, “Beginning to Use the Notebook,” in this

■

guide for information about using the Documentation Library
CD. The CD provides information about Compaq hardware
and software and about connecting or installing optional
devices or software.

See Windows Help for information about the operating

■

system. To access Windows Help, select Start > Help. For
more information, which is available in limited languages,
visit the Microsoft Web site at:

http://www.microsoft.com

■ Refer to Help within most applications and utilities for

information about using a specific application or utility. To
access Help, open the software, then select the Help option.
The Help option is often a button or menu item that is labeled
“Help” or identified with a question mark icon.

Getting Started 3–5

Troubleshooting

Is Software Functioning Abnormally?

If your software becomes unresponsive or seems abnormal:

Restart the notebook.

■

Run a virus scan.

■

When you use the notebook for email, network, or Internet
access, you expose the notebook to computer viruses.
Computer viruses can disable the operating system, your
applications, or your utilities or cause them to function
abnormally.

Antivirus software can detect most viruses, destroy them,
and, in most cases, repair any damage they have caused.

Optional antivirus software is available from most computer
or electronics retailers. For information about running a virus
scan, refer to the documentation included with the antivirus
software.

Reinstall the software.

■

To reinstall the operating system or a Compaq

❏

application or utility, follow the instructions with the
Restore CDs included with the notebook. For more
information about the Restore CDs, see the Software

Guide, “Restoring Software” section, on the
Documentation Library CD.

To reinstall software that was not preloaded or

❏

preinstalled, follow the instructions in the documentation
included with the software.

CAUTION: To prevent file corruption and ensure that the correct drivers
are installed, reinstall software only when the notebook is connected to

Ä

external power through the AC Adapter. (Do not restore software while
the notebook is docked in an optional port replicator or while the
notebook is running on battery power.) During the reinstallation:

Do not unplug the notebook from external power.

■

Do not shut down the notebook.

■

Do not remove or insert a drive.

■

3–6 Getting Started

Contacting Compaq

If the troubleshooting suggestions earlier in this chapter have not
helped you solve the problem, you may need to contact Compaq.

If the notebook is connected to the Internet, visit the Compaq

■

Web site.

For home, home office, and small business support, type

❏

the following in your Web browser address field:

http://www.compaq.com/consumersupport

This area of the Compaq Web site is available in English
worldwide. Other languages are offered in some regions.

For commercial business support in English only, visit:

❏

http://www.compaq.com/support

If the notebook is not connected to the Internet, refer to the

■

Worldwide Telephone Numbers booklet, included with the
notebook, to contact a support technician or a Compaq
authorized dealer, reseller, or service provider.

Troubleshooting

Preparing to Call Technical Support

To provide the fastest possible resolution of your problem, have
the following items available when you call:

The notebook.

■

Serial number and model description, which are provided on

■

the serial number label on the underside of the notebook.

Purchase date on the invoice.

■

Conditions under which the problem occurred.

■

Error messages that have been displayed.

■

Getting Started 3–7

Troubleshooting

Operating system version number and registration number.

■

To display the operating system version number and
registration number:

In Windows 2000 Professional, select Start > Settings >

❏

Control Panel > System > General tab.

In Windows XP Home or Windows XP Professional,

❏

select Start > Control Panel > Performance and
Maintenance > System > General tab.

Brand and model of an optional printer.

■

Reports from any tests you have run in Compaq Diagnostics.

■

For information about using Compaq Diagnostics to report
configuration or diagnostic information, see the Software

Guide, “Setup and Diagnostic Utilities” section, on the
Documentation Library CD.

Taking the Notebook to a Service Provider

In addition to providing the items listed in the preceding section,
“Preparing to Call Technical Support,” be sure to:

Delete all passwords,

■

or

Disclose all passwords to the service provider.

■

For information about using passwords, see the Software Guide,
“Security” section, on the Documentation Library CD.

3–8 Getting Started

Identifying External Hardware

Display Components

4

Display Components

Microphone Inputs single-channel sound.

1

Optional MultiPort Supports an optional USB-enabled

2

Display release latch Opens the notebook.

3

Getting Started 4–1

wireless device such as a Bluetooth
MultiPort, 802.11b Wireless LAN
MultiPort, and future wireless
technologies.

Identifying External Hardware

Pointing Device Components

TouchPad Models

Pointing Device Components: TouchPad Models

TouchPad Moves the cursor. Can be set to

1

Left and right TouchPad

2

buttons

Scroll button Scrolls up, down, left, or right through

3

*For information about modifying pointing device functions, see the

Hardware Guide,

section “Setting Pointing Device Preferences” on the

Library

CD.

4–2 Getting Started

Chapter 2, “Pointing Devices and Keyboard,” in the

perform additional mouse functions
such as scroll, select, and
double-click.*

Function like the left and right buttons
on an external mouse.

most application and Internet browser
windows.

Documentation

Identifying External Hardware

Dual Device Models

Pointing Device Components: Dual Device Models

Pointing stick Moves the cursor and selects and

1

Left and right pointing-stick

2

buttons

TouchPad Moves the pointer. Can be set to

3

Left and right TouchPad

4

buttons

*For information about modifying pointing device functions, see the

Hardware Guide,

section “Setting Pointing Device Preferences” on the

Library

CD.

Getting Started 4–3

Chapter 2, “Pointing Devices and Keyboard,” in the

activates items on the screen.

Function like the left and right buttons
on an external mouse.

perform additional mouse functions
such as scroll, select, and
double-click.*

Function like the left and right buttons
on an external mouse.

Documentation

Identifying External Hardware

Top Components

Power Lights

Top Components: Power Lights

AC Adapter light On: AC power is being supplied

1

Power/standby light On: Power is turned on.

2

Battery light On: A battery pack is charging.

3

4–4 Getting Started

through the AC Adapter.

Blinking: Notebook is in Standby.

Blinking: A battery pack that is the
only available power source has
reached a low-battery condition.

Keyboard and Drive Lights

Top Components: Keyboard and Drive Lights

Identifying External Hardware

Num lock light On: Num lock is on or the internal

1

Caps lock light On: Caps lock is on.

2

IDE (Integrated Drive

3

Electronics) drive light

*For information about using num lock, the internal keypad, or an external
keypad, see the
Keyboard,” in the section “Keypads” on the

Getting Started 4–5

Hardware Guide,

keypad is on.*

On: The hard drive, CD, or DVD drive
is being accessed.

Chapter 2, “Pointing Devices and

Documentation Library

CD.

Identifying External Hardware

Power and Volume Controls

Top Components: Power and Volume Controls

Power button* When the notebook is:

1

■

Off, briefly press to turn on the notebook.

■

On, briefly press to initiate Hibernation.

■

In Standby, briefly press to exit Standby.

■

In Hibernation, briefly press to exit
Hibernation.

If the system has stopped responding and
Windows shutdown procedures cannot be used,
press and hold for 4 seconds to turn off the
notebook.

Volume

2

buttons (2)

Display switch* Turns off the notebook display if the notebook is

3

*This table describes default settings. For information about changing the
function of the power button, display switch, or

Software Guide,

4–6 Getting Started

Adjust, mute, or restore system volume. To mute
or restore volume, press both volume buttons at
the same time.

closed while it is on.

hotkeys, see the

Fn+F3

“Power” chapter on the

Documentation Library

CD.

Identifying External Hardware

Easy Access Buttons and Keyboard Keys

Top Components: Easy Access Buttons and Keyboard Keys

Easy Access Buttons (4) Provide quick access to Internet or

1

network destinations, or to software
applications or data files on a drive.

The icon on each button represents
the default destination. Buttons can
be programmed to different
destinations.

Microsoft logo keys (2) Display Windows Start menu.

2

Applications key Displays shortcut menu for item

3

Getting Started 4–7

beneath the pointer.

Identifying External Hardware

Function and Keypad Keys

Top Components: Function and Keypad Keys

Function keys (12) Perform system and application

1

2

key Combines with other keys to perform

Fn

tasks. For example, in Windows and
many applications, pressing
a Help file. When combined with the

key, the function keys F2through

Fn

and F7 through

F4

additional tasks as hotkeys.*

system tasks. For example, pressing
the

Fn+F7

brightness and pressing the
hotkeys increases screen brightness.

opens

F1

perform

F12

hotkeys decreases screen

Fn+F8

Keypad keys (15)* Can be used like the keys on an

3

*For more information about using hotkeys or keypad keys, see the

Hardware Guide
Documentation Library

4–8 Getting Started

, Chapter 2, “Pointing Devices and Keyboard,” on the

CD.”

external numeric keypad.

Front Panel Components

Front Panel Components

Stereo speakers (2) Produce stereo sound.

Identifying External Hardware

Getting Started 4–9

Identifying External Hardware

Rear Panel Components

Connectors

Rear Panel Components: Connectors

DC power connector Connects an AC Adapter.

1

USB connectors (2) Connect optional USB devices.

2

External monitor connector Connects an optional external

3

Keyboard/mouse connector Connects an optional PS/2 keyboard

4

Parallel connector Connects an optional parallel device

5

4–10 Getting Started

monitor or overhead projector.

or mouse.

such as a printer.

Vents and Jacks

Rear Panel Components: Vents and Jacks

Microphone jack Connects an optional single-sound channel

1

Audio-out jack Connects optional headphones, a headset,

2

Vents for fan (2) Internal fan and vents allows airflow to cool

3

microphone.

or powered stereo speakers. Also connects
the audio function of an audio/video device
such as a television or VCR.

internal components.

Identifying External Hardware

To prevent overheating, do not

Ä

obstruct the vent. Do not allow a
hard surface, such as an adjoining
optional printer, or a fabric, such as
bedding or clothing, to block airflow.

S-video-out jack Connects an optional S-video device such

4

RJ-45 network jack Connects a network cable. A network cable

5

RJ-11telephone jack Connects the modem cable.

6

Getting Started 4–11

as a television, VCR, or camcorder.

is included with select models.

Identifying External Hardware

Left Side Components

Left Side Components

Security cable slot Attaches an optional security cable to

1

the notebook.

Vent Allows airflow to cool internal

2

PC Card eject button Ejects an optional PC Card from the

3

PC Card slot Supports an optional Type I or Type II

4

Diskette drive Provides a slot for a standard

5

4–12 Getting Started

components.

To prevent overheating, do not

Ä

obstruct the vent. Do not allow
a hard surface, such as an
adjoining optional printer, or a
fabric, such as bedding or
clothing, to block airflow.

PC Card slot.

32-bit (CardBus) or 16-bit PC Card.

3.5-in. diskette.

Right Side Components

Right Side Components

Identifying External Hardware

Battery bay Holds the battery pack.

1

Optical drive bay Holds CD-ROM, CD-RW, DVD, or

2

Infrared port Provides wireless communication

3

1394 Connector Connects an optional 1394 device.

4

Getting Started 4–13

DVD/CD-RW drives.

between the notebook and an
optional IrDA-compliant device.

Identifying External Hardware

Underside Components

Memory and Mini PCI Compartments

Underside Components: Memory and Mini PCI Compartments

Mini PCI (Peripheral

1

Component Interconnect)
compartment

Memory compartment Contains 2 memory slots for

2

4–14 Getting Started

Supports an optional mini PCI board
such as a modem board. (A modem
board is included with some notebook
models.)

PC2100-compliant memory boards.
As shipped, the memory
compartment may contain 1 or
2 memory boards.

Docking Components

Underside Components: Docking Components

Identifying External Hardware

Docking connector Connects the notebook to an optional

1

Docking latch recesses (2) Help secure the notebook to a port

2

Getting Started 4–15

port replicator. The docking connector
has a plastic cover that must be
opened before docking.

replicator.

Identifying External Hardware

Labels

Underside Components: Labels

System label Provides regulatory information about

1

the notebook.

Microsoft Certificate of

2

Authenticity label

Optional MultiPort agency

3

approvals label (models that
ship with a wireless device
only)

Serial number Identifies the notebook. You will need

4

The appearance and position of labels vary by model.

✎

4–16 Getting Started

Contains your Product Key number.
You may need this information to

update or troubleshoot the operating
system.

Lists the countries in which this
optional wireless device has been
approved for use.

You may need this information to use
the wireless device while traveling.

this number if you call Compaq
customer support or download
software from the Compaq Web site.

Identifying External Hardware

Additional Standard Components

The components included with the notebook vary by
geographical region and the notebook hardware ordered. The
following illustrations and tables identify the standard external
components included with most notebook models.

These illustrations do not include printed documentation,

✎

supplementary software, or drives.

Documentation and Restore CDs

Additional Standard Components: Documentation and
Restore CDs

Documentation Library

1

Restore CDs Allow you to reinstall the software

2

Getting Started 4–17

CD Includes the following guides:

■

Hardware Guide

■

Software Guide

■

Modem and Networking

■

Modem Command Guidelines
(Advanced Users Only)

■

Lucent/Agere Command Set

■

Conexant Command Set

■

Maintenance, Shipping
and Travel

■

Troubleshooting

■

Regulatory and Safety Notices

preinstalled on the notebook.

Identifying External Hardware

Cord and Cables

Additional Standard Components: Cord and Cables

Power cord* Connects the AC Adapter to an

1

Modem cable Connects the modem to an

2

Network cable (select

3

models only)

*Power cords vary in appearance by region.

4–18 Getting Started

AC electrical outlet.

RJ-11 telephone jack or to a
country-specific modem adapter.

The modem cable has a

✎

6-pin

, RJ-11 telephone

connector at each end.

Connects the notebook to an
Ethernet network jack.

The network cable has an

✎

8-pin

, RJ-45 network

connector at each end.

Identifying External Hardware

Adapters and Accessories

Additional Standard Components: Adapters and Accessories

AC Adapter* Converts AC power to DC power.

1

Country-specific modem

2

adapter (included by region
as required)

Japan-specific outlet

3

adapter (Japan only)

Spare pointing stick cap

4

(dual device models only)

*AC Adapters vary in appearance by region.

Getting Started 4–19

Adapts the modem cable to a
non-RJ-11 telephone jack.

Connects the AC Adapter to a
2-prong electrical outlet.

Replaces a worn pointing stick cap.

Index

A

AC Adapter

connecting 1–2, 1–3
identifying 4–19
light 4–4
troubleshooting 3–2

Acrobat Reader

installing 2–6
using 2–8

adapter

for AC power cord. See AC

Adapter

for connecting AC Adapter to

electrical outlet (Japan only)
4–19

for connecting notebook to AC

power 1–2, 1–3

for modem 4–19
airflow vent 4–12
application key 4–7
applications. See software
audio-out jack 4–11
autorun 2–6

B

battery

power 1–8
battery bay 4–13
battery light 4–4

button(s)

Easy Access 4–7
PC Card eject 4–12
power 4–6
volume 4–6
See also key(s); latch(es);

switch, display

C

cable

AC Adapter 1–2, 1–3
DC (optional) 4–10
modem 4–11, 4–18
modem vs. network 4–18
network 4–11, 4–18
surge protection 1–8

camcorder (optional)

troubleshooting 3–5

cap, replacement pointing stick

4–19
caps lock light 4–5
CD drive (optional)

IDE drive light 4–5
inserting 2–5

CD(s)

displaying contents of 2–6
Restore 3–6

Compaq customer support

contacting Compaq 3–7
notebook documentation 2–8
troubleshooting 3–1

Getting Started Index–1

Index

Compaq utilities, installing 2–3

See also software
Compaq Web site 3–7
compartment

memory 4–14

mini PCI (peripheral

component interconnect)
4–14

See also battery bay
connector(s)

1394 device (optional) 4–13

AC Adapter 4–18

audio-out 4–11

DC power 1–2, 1–3, 4–10

docking 4–15

external monitor 4–10

keyboard/mouse 4–10

microphone 4–11

modem cable 4–11

network cable 4–11

parallel 4–10

S-video-out 4–11

USB 4–10

See also port(s)
cord, power 4–18

connecting 1–2, 1–3

surge protection 1–8

troubleshooting 3–2

See also cable
country-specific modem adapter

4–19

currency formats, setting 2–1

customer support

accessing application Help files

3–5

accessing Windows Help files

3–5
contacting Compaq 3–7
notebook documentation 2–8
troubleshooting 3–1

D

date, setting 2–1
DC cable (optional) 4–10
DC power connector 4–10

connecting AC Adapter to 1–2,

1–3

devices, external (optional)

troubleshooting 3–5

diskette drive (optional) 4–12

See also drives

display

closing notebook 4–6
opening 1–4

display components 4–1
display switch 4–6
display, internal

release latch 4–1
See also monitor, external

(optional)

docking base (optional)

using during initial setup 1–3
using while installing software

2–3

docking components

connector 4–15
latch 4–15

Index–2 Getting Started

Index

Documentation Library CD 4–17

displaying contents of 2–6
finding information within a

guide 2–8

selecting a guide 2–7
drive light 4–5
drives

designations 2–6

diskette 4–12

inserting or removing while

installing software 1–6

DVD drive (optional)

IDE drive light 4–5

E

Easy Access buttons 4–7
electrical storm, safety issues 1–8
End User License Agreement 1–6
external hardware

adapters and accessories 4–19

cords and cables 4–18

display components 4–1

front components 4–9

left side components 4–12

pointing device components

(dual device models) 4–3

pointing device components

(TouchPad models) 4–2

rear panel components 4–10 to

4–11

right side components 4–13

top components 4–4 to 4–8

keyboard and drive lights

4–5

power lights 4–4

underside components 4–14 to

4–16

external monitor connector 4–10

F

fan vents 4–11
FCC (Federal Communications

Commision) 1–8

function keys (F1, F2, etc.) 4–8

H

hard drive

IDE drive light 4–5
Hardware Guide 2–7
Hibernation

described 3–3

exiting 3–3, 4–6

initiating 4–6

I

IDE (Integrated Drive Electronics)

light 4–5

identifying components

adapters and accessories 4–19

cords and cables 4–18

display 4–1

documentation and restore CDs

4–17
front 4–9
left side 4–12
pointing device (dual device

models) 4–3

Getting Started Index–3

Index

pointing device (TouchPad

models) 4–2
rear panel 4–10 to 4–11
right side 4–13
top 4–4 to 4–8
underside 4–14 to 4–16

infrared port 4–13
internal fan vent 4–11

J

Japan-specific outlet adapter 4–19

K

key(s)

function (F1, F2, etc.) 4–8
keypad 4–8
Microsoft logo 4–7
Windows application 4–7
See also button(s); latch(es);

switch, display

keyboard language 2–1
keyboard lights 4–5
keyboard/mouse connector 4–10
keypad keys 4–8

L

label

Certificate of Authenticity

4–16
MultiPort agency approvals

4–16
serial number 4–16
system 4–16

language

choosing during setup 1–6
selecting keyboard 2–1

latch(es)

display release 4–1
docking 4–15

light

AC Adapter 4–4
battery 4–4
caps lock 4–5
drive 4–5
keyboard 4–5
power 4–4
power/standby 4–4

M

Maintenance, Shipping and Travel

guide 2–8, 4–17

memory

compartment 4–14
microphone jack 4–11
microphone, internal 4–1
Microsoft logo keys 4–7
mini PCI (peripheral component

interconnect) compartment 4–14

modem

cable 4–18

country-specific, adapter 4–19

Modem and Networking guide

2–7, 4–17

Modem Command Guidelines

(Advanced Users Only) 2–8,

4–17

surge protection 1–8
monitor, external (optional)

external monitor connector

4–10

troubleshooting 3–5

Index–4 Getting Started

Index

MultiPort (optional)

location of 4–1

MultiPort agency approvals label

4–16

N

network

cable 4–11, 4–18
Modem and Networking guide

4–17

surge protection 1–8

number(s)

Product Key 4–16
serial 4–16

O

opening the notebook 1–4
operating system

Product Key number 4–16
optical drive bay 4–13
overhead projector (optional)

external monitor connector

4–10

troubleshooting 3–5

P

parallel connector

identifying 4–10

troubleshooting 3–5
passwords 3–8
PC Card

eject button 4–12

slot 4–12
phone numbers, Compaq 3–7
pointing device(s)

dual device model components

4–3

replacment pointing stick cap

4–19

TouchPad model components

4–2

port replicator (optional)

docking connector 4–15
using during initial setup 1–3
using while installing software

2–3

port(s)

infrared 4–13
power button 4–6
power connector, DC 4–10

connecting AC Adapter to 1–2,

1–3

power cord 4–18

connecting 1–2, 1–3

surge protection 1–8

troubleshooting 3–2
power surges 1–8
power/standby light 4–4

troubleshooting 3–3
printer (optional) 3–5
Product Key number 4–16
projector, overhead

troubleshooting 3–5
projector, overhead. See overhead

projector (optional)

R

RAM (Random Access Memory)

3–3
regional settings 2–1
regulatory information

Class B designation (FCC)

4–17

Getting Started Index–5

Index

Regulatory and Safety Notices

guide 2–8

system label 4–16

release latch for internal display

4–1
resolution, setting screen 2–1
Restore CDs 3–6, 4–17
RJ-11 telephone jack

identifying 4–11
modem cable 4–18

RJ-45 network jack

identifying 4–11
network cable 4–18

S

screen area setting (Windows 2000

Professional) 2–2
screen resolution, setting 2–1
security cable (optional) slot 4–12
serial number 4–16
Setup Compaq Software icon 2–3
shutdown, Windows 1–7
slot(s)

PC Card 4–12
security cable (optional) 4–12

software

accessing Help files in 3–5
Acrobat Reader 2–6
antivirus 2–2
installing optional 2–3
regional settings 2–1
reinstalling 3–6
screen resolution settings 2–1
setting up 1–6
Software Guide 4–17

speakers, internal stereo 4–9

Standby

described 3–3
exiting 3–3, 4–6

power/standby light 4–4
stereo speakers 4–9
surge protection 1–8
S-video devices (optional)

connector 4–11
switch, display 4–6
system label 4–16

T

technical support

accessing application Help files

3–5

accessing Windows Help files

3–5
contacting Compaq 3–7
notebook documentation 2–8
troubleshooting 3–1

telephone (RJ-11) jack

identifying 4–11
modem cable 4–18

telephone numbers, Compaq 3–7
television (optional)

troubleshooting 3–5

1394 connector 4–13
time, settting 2–1
traveling with the notebook

Maintenance, Shipping and

Travel guide 2–8, 4–17

MultiPort agency approvals

label 4–16

troubleshooting

computer viruses 3–6
contacting Compaq 3–7

Index–6 Getting Started

Index

external device problems 3–5
Hibernation or Standby

problems 3–3
overheating problems 3–4
power problems 3–2
Quick Solutions checklist 3–2
response problems 3–4
software problems 3–6
Troubleshooting guide 2–8,

4–17

turning off the notebook

emergency procedures 3–4
standard procedures 1–7

turning on the notebook

standard procedure 1–5
troubleshooting 3–2

U

USB

connectors 4–10

utilities, Compaq

displaying descriptions of 2–3
installing 2–3
reinstalling 3–6
See also software

V

VCR (optional)

troubleshooting 3–5

vent(s)

airflow 4–12
fan 4–11
troubleshooting 3–4

viruses, computer

protecting against 2–2
troubleshooting 3–6

volume buttons 4–6

W

Web site

Compaq 3–7
Microsoft 3–5

Windows

Help files 3–5
regional settings 2–1
screen resolution settings 2–1
shut down procedures 1–7

Windows application key 4–7

Worldwide Telephone Numbers

booklet 3–7

Getting Started Index–7