HP Pavilion zd7000 Series Notebook PC
HP Media Center zd7000 Series
Notebook PC
HP Compaq nx9500 Series
Business Notebook
Document Part Number: 333621-003
August 2004
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion zd7000 Series Notebook PC
HP Media Center zd7000 Series Notebook PC
HP Compaq nx9500 Series Business Notebook
Third Edition August 2004
First Edition August 2003
Document Part Number: 333621-003
The HP Pavilion zd7000 Series Notebook PC, the HP Media
Center zd7000 Series Notebook PC, and the HP Compaq nx9500
Series Business Notebook offer advanced modularity, Intel®
Pentium® processors with 64-bit architecture, industry-leading
NVIDIA graphics controllers, and extensive multimedia support.
HP Pavilion zd7000 Series Notebook PC,
HP Media Center zd7000 Series Notebook PC, and
HP Compaq nx9500 Series Business Notebook
Maintenance and Service Guide1–1
Product Description
1.1Models
Notebook model information is shown in Tables 1-1 and 1-2.
Table 1-1
HP Pavilion zd7000 Series Notebook PC,
HP Media Center zd7000 Series Notebook PC, and
HP Compaq nx9500 Series Business Notebook
Model Naming Conventions
Key
VP320Y780YGg 10HaXXXXXX-XXX
1234 5 678 91011
KeyDescriptionOptions
1Brand/Series
designator
2Processor typeP = Intel Pentium 4
3Processor speed340 = 3.40 GHz
4Display type/
size/resolution
5Hard drive size*80 = 80 GB60 = 60 GB
6Optical drive
designator
7Integrated
communication/
wireless device
1–2Maintenance and Service Guide
V = Pavilion
C = Compaq
280 = 2.80 GHz
320 = 3.20 GHz
306 = 3.06 GHz
Y = wide SXGA+
(1680 × 1050)
W = wide XGA
(1280 × 800)
H = wide SXGA+ WVA
Y = DVD+RW/R and
CD-RW Combo Drive
G = combination modem + GB NIC
g = 802.11g Bluetooth®
N = none
266 = 2.66 GHz
7 = 17.1 in
5 = 15.4 in
W = DVD/CD-RW
Combo Drive
Product Description
Table 1-1
HP Pavilion zd7000 Series Notebook PC,
HP Media Center zd7000 Series Notebook PC, and
HP Compaq nx9500 Series Business Notebook
Model Naming Conventions
KeyDescriptionOptions
8RAM10 = 1024 MB
76 = 768 MB
9Operating systemH = Microsoft® Windows® XP Home
C = Microsoft Windows XP Media Center
P = Microsoft Windows XP Professional
10Warrantya = 1/1/0 (1 year parts, 1 year labor, no onsite
support)
11SKU#
*1 GB = one billion bytes when referring to hard drive storage capacity.
Accessible capacity is less.
(Continued)
51 = 512 MB
Maintenance and Service Guide1–3
Product Description
Table 1 - 2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
V7001P320Y780YGg76H
France
Germany
Italy
V7066P320Y780YGg51H
SwitzerlandDV277E UUZ
V7070P320Y780YGg10H
United KingdomDP766E ABU
V7080P320Y780YGg10H
United KingdomDY626E ABU
V7168P320Y780YGg51H
GermanyPB941EA ABD
V7169P320Y780YGg10H
Sweden/FinlandPB943EA AK8
V7170P320Y780YGg51H
SpainPB942EA ABEUnited KingdomPB942 EA ABU
V7180P320Y780YGg10C
United StatesDS492U ABA
DP353E ABF
DP763E ABD
DP353E ABZ
Spain
Switzerland
United Kingdom
DP353E ABE
DP353E UUZ
DP353E ABU
1–4Maintenance and Service Guide
Product Description
Table 1 - 2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
V7188P320Y780YGg51H
United StatesDS492U ABA
V7198P320Y780YGg51C
United StatesDV601U ABA
V7260P320Y780YGg51Ha
United StatesPF163UA ABA
V7269P320W780YGg10Ha
United StatesPF167UA ABA
V7280P320Y780YGg10C
United StatesPF164UA ABA
V7999P320Y780YGg10H
United StatesDP446U ABA
V7167P320Y760YGg51H
GermanyPB952EA ABD
V7001P306Y780WGN51H
United StatesDM793A ABA
7030P306Y780YGg51C
United StatesDM790A ABA
(Continued)
Maintenance and Service Guide1–5
Product Description
HP Pavilion zd7000 Series Notebook PC and
Table 1 - 2
HP Media Center zd7000
Series Notebook PC Models
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
7065P306Y780YGg51H
United KingdomDY624E ABU
V7168P306Y780WGg51H
United StatesDS491U ABA
V7015P306Y760YGg51C
United StatesDT859U ABA
V7055P306Y780YGb51H
SpainDV274E ABE
V7060P306Yu60YGg51H
SwitzerlandDV271E UUZUnited KingdomDV271E ABU
V7063P300Y780YGg51H
United StatesDS488U ABA
V7141P300Y780YGb51H
ItalyPB949EA ABZ
V7143P300Y780YGb51H
United KingdomPB944EA ABU
V7144P300Y780YGb51H
FrancePB947EA ABF
(Continued)
1–6Maintenance and Service Guide
Product Description
Table 1 - 2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
V7145P300Y780YGb51H
United KingdomPB950EA ABU
V7150P300Y780YGg51H
United StatesDS488U ABA
V7160P300Y780YGg51H
United StatesDS488U ABA
V7249P300W780YGg51Pa
United StatesPF166UA ABA
V7139P300Y760YGg51H
Sweden/FinlandPB951EA AK8
V7140P300Y760WGg51H
United StatesDS487U ABA
V7160P300Y760WGg51H
United StatesDZ379U ABC
V7020P280Y780YGg51H
United StatesDR089 ABA
V7045P280Y780YGg51H
FranceDY625E ABF
(Continued)
Maintenance and Service Guide1–7
Product Description
HP Pavilion zd7000 Series Notebook PC and
Table 1 - 2
HP Media Center zd7000
Series Notebook PC Models
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
V7058P280Y780WGg51H
United StatesDP791A ABA
V7131P280Y780YGg51H
FrancePB946EA ABF
V7005P280Y760YGg51C
United StatesDP448U ABA
V7038P280Y760WGN51H
ItalyDR770E ABZ
V7040P280Yu60YGN51H
France
Germany
Italy
v7040P280Y760YGg51H
United StatesDM789A ABA
v7040P280Y760YGg51H
United StatesDM789A ABA
V7048P280Y760yGg51H
United StatesDV275E ABZ
V7049P280Y760YGg51H
SwitzerlandDY627E UUZ
DP761E ABT
DP652E ABD
DP761E ABZ
Spain
Switzerland
United Kingdom
(Continued)
DP761E ABE
DP761E UUZ
DP761E ABU
1–8Maintenance and Service Guide
Product Description
Table 1 - 2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
V7050P280Y760YGg51H
Germany
Italy
V7101P280Y760WGg51H
United StatesDP684AS ABA
V7112P280Y760WGN51H
FrancePB945EA ABF
V7120P280Y760WGg51H
SwedenDV287E AK8
V7128P280Y760WGg51H
ItalyPB948EA ABZ
V7020P280Y740WGg51H
GermanyDV268E ABD
V7102P280Y740WGg51H
United StatesDZ378U ABA
V7128P280Y740WGg51H
ItalyPB948EA ABZ
V7035P280Y740WGN51H
ItalyDP768E ABZUnited KingdomDP768E ABU
DP770E ABD
DP767E ABZ
Spain
United Kingdom
(Continued)
DP767E ABE
DP767E ABU
Maintenance and Service Guide1–9
Product Description
HP Pavilion zd7000 Series Notebook PC and
Table 1 - 2
HP Media Center zd7000
Series Notebook PC Models
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
V7101P280Y740WGN51H
United StatesDS490U ABA
V7005P266Y760WGN25H
FranceDV269E ABF
V7010P266Y760WGg51H
United StatesDM788A ABA
V7030P266Y760YGg51H
FranceDP765E ABFSwitzerlandDP765E UUZ
V7050P266Y760YGg51H
United StatesDT860U ABA
V7129P266Y760YGN51H
FranceDV270E ABF
v7998P266W560WGg51H
United StatesDP447U ABA
V7005P266W540WGg51H
United StatesDR341U ABA
V7009P266Y740WGN51H
FranceDR768E ABF
(Continued)
1–10Maintenance and Service Guide
Product Description
Table 1 - 2
HP Pavilion zd7000 Series Notebook PC and
HP Media Center zd7000
Series Notebook PC Models
All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000
Series Notebook PC models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
V7010P266Y740WGg51H
Canada/EnglishDR340U ABLCanada/FrenchDR340U ABC
V7010P266Y740WGN51H
Italy
Spain
V7012P266Y740YGN51H
FranceDR769E ABF
V7015P266Y740YGN51H
GermanyDP769E ABD
DP764E ABZ
DP764E ABE
Switzerland
United Kingdom
(Continued)
DP764E UUZ
DP764E ABU
Maintenance and Service Guide1–11
Product Description
Table 1 - 3
HP Compaq nx9500 Series Business Notebook Models
All HP Compaq nx9500 Series Business Notebook models feature
■ TouchPad pointing device.
■ 12-cell lithium-ion (Li-Ion) battery pack.
■ 1-year warranty on parts and labor.
C9500P320W780YGg10P
Canada - FrenchPF032UA ABCUnited StatesPF032UA ABA
C9500P300W760YGg51P
Canada - FrenchPF031UA ABCUnited StatesPF031UA ABA
C9500P300W760WGg51P
Canada - FrenchPF030UA ABCUnited StatesPF030UA ABA
1–12Maintenance and Service Guide
1.2Features
■ The following processors, all with 512-KB L2 cache, are
available, varying by notebook model:
❏ Intel® Pentium® 4 3.4-, 3.2-, 3.0-, and 2.8-GHz
processors with 800-MHz FSB and Hyper-Threading
❏ Intel Pentium 4 3.06-, 2.8-, and 2.66-GHz processors with
(1280 × 800) TFT display with over 16.7 million colors, or
17.0-inch wide WSXGA (1680 x 1050) TFT display, varying
by notebook model
■ NVIDIA GeForce FX Go5200 Ultra with 128-MB video
memory, NVIDIA GeForce FX Go5200 Ultra with
64-MB video memory, NVIDIA GeForce FX Go5600 Ultra
with 128-MB video memory, NVIDIA GeForce FX Go5600
Ultra with 64-MB video memory, NVIDIA GeForce FX
Go5700 with 128-MB video memory, or NVIDIA GeForce
FX Go5700 with 64-MB video memory, varying by notebook
model
Product Description
■ 100-, 80-, 60-, or 40-GB high-capacity 4200-rpm hard drive,
80-, 60-, or 40-GB high-capacity 5400-rpm hard drive, or
60-GB high-capacity 7200-rpm hard drive, varying by
notebook model
1 GB = one billion bytes when referring to hard drive
✎
storage capacity. Accessible capacity is less.
Maintenance and Service Guide1–13
Product Description
■ 1024-, 512-, or 256-MB DDR synchronous DRAM
(SDRAM) at 333 MHz, expandable to 2.0 GB
■ Microsoft® Windows® XP Home Edition, Microsoft
Windows XP Professional, or Microsoft Windows XP Media
Center Edition, varying by notebook model
■ Full-size Windows keyboard with integrated numeric keypad
■ TouchPad pointing device with on/off button and dedicated
vertical scroll up/down pad
■ Integrated Secure Digital (SD) Memory Card slot
■ Integrated 10/100BASE-T Ethernet local area network
(LAN) network interface card (NIC) with RJ-45 (network)
connector
■ Integrated wireless support for Mini PCI 802.11b/g and
Bluethumb® LAN devices
■ One Type II PC Card slot with support for both 32-bit
(CardBus) and 16-bit PC Cards
■ External 135- or 120-watt AC adapter with power cord
■ 12-cell Li-Ion battery pack
■ Harman/Kardon stereo speakers
1–14Maintenance and Service Guide
■ Support for the following optical drives:
❏ 24X Max DVD/CD-RW Combo Drive
❏ 8X Max DVD-ROM Drive
❏ Generic multi-speed DVD+RW/R and CD-RW
Combo Drive
❏ 8X Max DVD+RW/R and CD-RW Combo Drive
❏ 4X Max DVD+RW/R and CD-RW Combo Drive
❏ 2X Max DVD+RW/R and CD-RW Combo Drive
■ Connectors:
❏ SD Card slot
❏ Infrared port
❏ One Type II PC Card slot
❏ RJ-11 (modem) jack
❏ RJ-45 (network) jack
❏ 4 Universal Serial Bus (USB) v. 2.0 ports
❏ S-Video jack
❏ Parallel port
Product Description
❏ External monitor port
❏ Power connector
❏ Docking connector
❏ IEEE 1394 digital port
❏ Audio-in (microphone) jack
❏ Audio-out (headphone) jack
Maintenance and Service Guide1–15
Product Description
1.3Clearing a Password
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the notebook for disassembly (refer to Section 5.3,
“Preparing the Notebook for Disassembly,” for more
information).
2. Remove the real time clock (RTC) battery (refer to
Section 5.13, “RTC Battery,” for more information).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
1.4Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The notebook
supports the following power management features:
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
■ Lid switch Standby/resume
■ Power/Standby button
■ Advanced Configuration and Power Management (ACPM)
compliance
1–16Maintenance and Service Guide
1.5External Components
The external components on the front panel and right side of
the notebook are shown below and described in Table 1-4.
The notebook component locations are identical for all
✎
models of the HP Pavilion zd7000 Series Notebook PC,
HP Media Center zd7000 Series Notebook PC, and
HP Compaq nx9500 Series Business Notebook. Plastic
components of the HP Compaq nx9500 Series Business
Notebook appear different from the HP Pavilion and HP Media
Center zd7000 models only by color.
Product Description
Front Panel and Right-Side Components
Maintenance and Service Guide1–17
Product Description
Tabl e 1 -4
Front and Right Side Components
ItemComponentFunction
1Display release latchOpens the notebook.
2Stereo speakers (2)Produce stereo sound.
3Integrated Drive
Electronics (IDE)
drive LED
4Battery LED■ On: The notebook is receiving battery
5Power LEDOn: The notebook is receiving AC power.
6Power/standby LEDOn: Notebook is turned on.
7Digital Media SlotSupports SD Card, MultiMediaCard,
8Infrared portProvides wireless communication between
9Optical driveSupports an optical disc.
10PC Card eject buttonEjects an optional PC Card from the
11PC Card slotSupports an optional Type I or Type II 32-bit
On: The internal hard drive or optical drive
is being accessed.
power.
■ Amber: A battery pack is charging.
■ Green: A battery pack is fully charged.
■ Flashing: A battery pack is malfunctioning
and might need to be replaced.
Flashing: Notebook is in Standby.
Memory Stick, and SmartMedia digital
memory cards.
the notebook and an optional IrDA-compliant
device.
PC Card slot.
(CardBus) or 16-bit PC Card.
1–18Maintenance and Service Guide
Product Description
The external components on the rear panel and left side are
shown below and described in Table 1-5.
Rear Panel and Left-Side Components
Tabl e 1 -5
Rear Panel and Left-Side Components
ItemComponentFunction
1Security cable slotAttaches an optional security cable to the
notebook.
The purpose of security solutions is
✎
to act as a deterrent. These solutions
do not prevent the product from being
mishandled or stolen.
2RJ-11 (modem) jackConnects a modem cable.
3RJ-45 (network) jackConnects an Ethernet network cable.
4USB ports (3)Connect optional USB 2.0-compliant
devices.
5S-Video jackConnects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
Maintenance and Service Guide1–19
Product Description
Tabl e 1 -5
Rear Panel and Left-Side Components
ItemComponentFunction
6Parallel portConnects an optional parallel device such as
a printer.
7External monitor portConnects an optional VGA external monitor
or projector.
8Vents (3)Allow airflow to cool internal components.
To prevent overheating, use the
Ä
notebook only on hard surfaces that
cannot obstruct the vents. Do not
allow a soft surface, such as bedding,
clothing, or a thick rug, to block airflow.
9Power connectorConnects an AC adapter cable.
10HP Notebook
Expansion Base
connector
11USB portConnects optional USB 2.0-compliant
121394 portConnects an optional 1394 device such as a
13Audio-in
(microphone) jack
14Audio-out
(headphone) jack
Connects to an optional expansion base.
devices.
camcorder or digital camera.
Connects an optional monaural or stereo
microphone.
Connects optional headphone or powered
stereo speakers. Also connects the audio
function of an audio/video device such as a
television or VCR.
(Continued)
1–20Maintenance and Service Guide
Product Description
The notebook keyboard components are shown below and
described in Table 1-6.
Keyboard Components
Maintenance and Service Guide1–21
Product Description
Table 1-6
Keyboard Components
ItemComponentFunction
1fn keyExecutes frequently used system functions
when pressed in combination with
another key.
2caps lock keyEnables caps lock and turns on the caps
lock LED.
3f1 through f12
function keys
4Keypad keys (17)Standard numeric keypad.
5Cursor control keysMove the cursor around the screen.
6Windows
applications key
7Windows logo keyDisplays the Windows Start menu.
Perform system and application tasks.
When combined with the fn key, the
function keys f1 and f3 through f12 perform
additional tasks as hotkeys.
Displays a shortcut menu for items beneath
the pointer.
1–22Maintenance and Service Guide
Product Description
The notebook top components are shown below and described in
Table 1-7.
Top Components
Tabl e 1 -7
Top Components
ItemComponentFunction
1Power buttonWhen the notebook is:
■ Off, press to turn on the notebook.
■ On, briefly press to initiate Hibernation.
■ In Standby, briefly press to resume from
Standby.
■ In Hibernation, briefly press to restore
from Hibernation.
Power/standby LED■ On: Notebook is turned on.
■ Flashing: Notebook is in Standby.
2Volume control
buttons (2)
Maintenance and Service Guide1–23
Increase or decrease system volume.
Product Description
Tabl e 1 -7
Top Components
ItemComponentFunction
3Mute buttonMutes or restores volume.
Mute LEDOn: Volume is muted.
4Media buttonLaunches a multimedia application.
5Picture buttonLaunches a digital imaging application.
✎
6Wireless buttonTurns the wireless network device on and off.
Wireless LEDOn: an integrated wireless device has been
enabled.
7Caps lock LEDOn: Caps lock is on.
8Num lock LEDOn: Num lock is on.
9TouchPad on/off button Enables/disables the TouchPad.
(Continued)
The settings for the media and
picture buttons can be changed.
Refer to the “Using Custom
Assignments and Schemes” section
in Chapter 3 of the
Reference Guide
reassigning these buttons to other
applications.
Startup and
for information on
10TouchPad scroll zoneScrolls upward or downward.
11Left and right TouchPad
buttons
12TouchPadMoves the pointer and selects or activates
13TouchPad LEDOn: TouchPad is enabled.
1–24Maintenance and Service Guide
Function like the left and right buttons on an
external mouse.
items on the screen.
Product Description
The external components on the bottom of the notebook are
shown below and described in Table 1-8.
Bottom Components
Table 1 - 8
Bottom Components
ItemComponentFunction
1Labels areaContains the notebook serial
number and other applicable
regulatory labels.
2Hard drive bayHolds the internal hard drive.
Maintenance and Service Guide1–25
Loading...
+ 162 hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.