Getting Started
HP Compaq Notebook PC
Document Part Number: 409814-001
March 2006
This guide explains how to set up your hardware and software,
and begin using the computer in Microsoft
Enhanced for Accessibility
® Windows®.
© Copyright 2006 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Bluetooth is a trademark owned by its proprietor and used by
Hewlett-Packard Company under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Getting Started
HP Compaq Notebook PC
First Edition: March 2006
Document Part Number: 409814-001
Contents
1 First-time setup
Identify hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Computer hardware . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Pointing devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Front components . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7
Rear components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9
Right-side components . . . . . . . . . . . . . . . . . . . . . . 1–10
Left-side components . . . . . . . . . . . . . . . . . . . . . . . 1–11
Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . 1–12
Set up the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14
Step 1: Insert the battery pack . . . . . . . . . . . . . . . . . 1–15
Step 2: Connect the computer to external power. . . 1–16
Step 3: Turn on the computer . . . . . . . . . . . . . . . . . 1–18
Step 4: Set up the software . . . . . . . . . . . . . . . . . . . 1–20
Step 5: Create recovery discs. . . . . . . . . . . . . . . . . . 1–21
2 Next steps
Install additional hardware and software . . . . . . . . . . . . . 2–1
Protect the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Protect the computer from viruses. . . . . . . . . . . . . . . 2–1
Protect your system files . . . . . . . . . . . . . . . . . . . . . . 2–2
Protect your privacy. . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Protect the computer from power surges . . . . . . . . . . 2–3
Use the computer safely . . . . . . . . . . . . . . . . . . . . . . 2–3
Getting Started iii
Contents
Connect to a computer network . . . . . . . . . . . . . . . . . . . . 2–5
Update your software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Locate the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Turn off the computer correctly . . . . . . . . . . . . . . . . . . . . 2–7
3 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Is the computer unable to start up? . . . . . . . . . . . . . . 3–2
Is the computer screen blank? . . . . . . . . . . . . . . . . . . 3–3
Is software functioning abnormally? . . . . . . . . . . . . . 3–4
Is the computer turned on, but is not responding?. . . 3–5
Is the computer unusually warm? . . . . . . . . . . . . . . . 3–6
Is an external device not working? . . . . . . . . . . . . . . 3–7
Is the home wireless network connection
not working?
Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Preparing to contact Customer Care . . . . . . . . . . . . 3–10
Contacting Customer Care by e-mail
or telephone
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
A Specifications
Operating environment. . . . . . . . . . . . . . . . . . . . . . . . . . . A–1
Rated input power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
B Backup and Recovery
Safeguarding your data . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Backing up your system . . . . . . . . . . . . . . . . . . . . . . . . . . B–2
Backing up specific files or folders . . . . . . . . . . . . . . B–2
Backing up your entire system . . . . . . . . . . . . . . . . . B–3
Backing up modifications made to your system . . . . B–4
Getting Started iv
Contents
Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . . . B–6
Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . B–6
Performing a recovery . . . . . . . . . . . . . . . . . . . . . . . . B–8
C Connect to the Internet from your home
Choose an ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1
Using the New Connection Wizard . . . . . . . . . . . . . . C–2
Choose the type of Internet access . . . . . . . . . . . . . . . . . . C–3
Index
Getting Started v
Identify hardware
Components included with the computer may vary by region
✎
and by model. The illustrations in this chapter identify the
standard external features included in most computer models.
Computer hardware
1
First-time setup
Component
1 HP Smart AC Adapter 3 Primary battery pack
2 Power cord 4 Modem cable
Older AC adapters do not work with this computer.
✎
Getting Started 1–1
First-time setup
Top components
Refer to the illustration that most closely matches your
✎
computer.
Component
1 Powe r l ight 9 Num lock light
2 Powe r button - Volume mute button
3 Display switch q Volume mute light
4 Info Center button w Volume down button
5 Wireless button = Volume up button
6 Wireless light r Internal microphone
7 Presentation button t Fingerprint reader
8 Caps lock light
1–2 Getting Started
Component
First-time setup
1 Powe r l ight 5 Wireless light
2 Powe r button 6 Caps lock light
3 Display switch 7 Num lock light
4 Wireless button
Getting Started 1–3
First-time setup
Keys
Your computer may look slightly different from the illustration
✎
in this section.
Component
1 esc key 4 Windows applications key
2 fn key 5 Embedded numeric keypad keys
3 Windows logo key 6 Function keys
1–4 Getting Started
Pointing devices
TouchPad (select models only)
First-time setup
Component
1 TouchPad 3 TouchPad scroll zone
2 Left TouchPad button 4 Right TouchPad button
Getting Started 1–5
First-time setup
Pointing stick (select models only)
Component
1 Pointing stick 3 Right pointing stick button
2 Left pointing stick button
1–6 Getting Started
Front components
Refer to the illustration that most closely matches your
✎
computer.
Component
1 Wireless light 5 Display release latch
First-time setup
2 Powe r l ight 6 Speakers (2)
3 Battery light 7 Digital Media Slot
4 Drive light 8 Digital Media Slot light
Getting Started 1–7
First-time setup
Component
1 Wireless light 4 Drive light
2 Powe r l ight 5 Display release latch
3 Battery light 6 Speakers (2)
1–8 Getting Started
Rear components
Refer to the illustration that most closely matches your
✎
computer.
Component
1 Security cable slot 3 Parallel port
2 Power connector 4 S-Video-out jack
First-time setup
Component
1 Security cable slot 2 Power connector
Getting Started 1–9
First-time setup
Right-side components
Refer to the illustration that most closely matches your
✎
computer.
Component
1 USB ports (2) 4 Optical drive
2 1394 port 5 Optical drive button
3 RJ-11 (modem) jack 6 Serial port
Component
1 1394 port 3 Optical drive
2 RJ-11 (modem) jack 4 Optical drive button
1–10 Getting Started
Left-side components
Your computer may look slightly different from the illustration
✎
in this section.
First-time setup
Component
1 ExpressCard slot 6 USB ports (2)
(select models only)
2 ExpressCard slot eject button 7 Audio-out (headphone) jack
3 RJ-45 (network) jack 8 Audio-in (microphone) jack
4 External monitor port 9 PC Card slot
5 Vent - PC Card slot eject button
Getting Started 1–11
First-time setup
Bottom components
Refer to the illustration that most closely matches your
✎
computer.
Component
1 Hard drive bay 5 Primary battery pack release
latches (2)
2 Expansion memory module
and Mini Card compartment
3 Accessory battery connector 7 Vent s (4)
4 Docking connector
1–12 Getting Started
6 Battery bay
First-time setup
Component
1 Hard drive bay 4 Primary battery pack release
latches (2)
2 Expansion memory module 5 Battery bay
and Mini Card compartment
3 Accessory battery connector 6 Vent s (4)
Getting Started 1–13
First-time setup
Set up the computer
CAUTION: To prevent file corruption and to ensure that the correct drivers
Ä
are installed:
■� Do not set up the computer for the first time while the computer
is docked in an optional docking device.
■� During the hardware and software setup procedures:
❏� Do not unplug the computer from external power.
❏� Do not shut down the computer or initiate standby
or hibernation.
Your computer may look slightly different from the
✎
illustrations in this section.
When setting up the computer, you will
1. Insert the battery pack into the computer so that it can begin
to charge as soon as the computer is connected to external
power.
2. Connect the computer to external power.
3. Turn on the computer.
4. Set up the software.
5. Create recovery discs.
1–14 Getting Started
Step 1: Insert the battery pack
To insert a primary battery pack:
1. Turn the computer upside down on a flat surface, with the
battery bay toward you.
2. Slide the battery pack 1 into the battery bay until it is seated.
The battery pack release latches 2 automatically lock the
battery into place.
First-time setup
Getting Started 1–15
First-time setup
Step 2: Connect the computer to external power
To connect the computer to external AC power:
1. Plug the AC adapter into the power connector 1 on the
computer.
2. Plug the power cord into the AC adapter 2.
3. Plug the other end of the power cord into an AC outlet 3.
When the computer receives AC power, the battery pack begins
to charge and the battery light (on the front of the computer) 4
is turned on. When the battery pack is fully charged, the battery
light is turned off.
1–16 Getting Started
It is recommended that you leave the computer connected to
external power until the battery pack is fully charged and the
battery light is turned off. (A partially charged new battery pack
can run the computer after software setup is complete, but battery
charge displays will not be accurate until the new battery pack has
been fully charged.)
Power cords and AC outlets vary in appearance by region
✎
and country.
First-time setup
Getting Started 1–17
First-time setup
Step 3: Turn on the computer
To open the computer:
1. Slide the display release latch 1 to the right to release the
display.
2. Raise the display 2.
1–18 Getting Started
First-time setup
3. Press the power button 1.
The power light next to the power button 2 and the power
light on the front of the computer 3 are turned on, and you
are prompted to begin software setup.
Getting Started 1–19
First-time setup
Step 4: Set up the software
After the computer is turned on, it will go through a brief
software setup. Follow the on-screen instructions to set up the
software. Note the following:
■� After you respond to the setup prompt, you must complete
the entire setup process without interruption. Setup time
varies.
■� During software setup, it is normal for some computer
models to pause occasionally for several minutes. These
normal pauses are indicated by an hourglass icon.
CAUTION: If you are prompted to select an operating system language
Ä
before the “Welcome to Windows” page is displayed, choose carefully.
On some models, the languages that you do not choose are deleted
from the system and cannot be restored during software setup.
To register your operating system and your computer, you must
✎
be connected to the Internet. For more information about
connecting to the Internet, refer to Appendix C, “
the Internet from your home,” in this guide. If you do not send
your registration during software setup, you can do so at any
time after software setup is complete.
Connect to
1–20 Getting Started
Step 5: Create recovery discs
HP highly recommends that you create recovery discs of your
full factory image after you set up the computer for the first time.
After you create the recovery discs, you can increase the
✎
amount of space on the hard drive by deleting the recovery
partition. However, doing this is not recommended.
HP Recovery CD/DVD Creator allows you to create a set of
recovery discs for the computer. The recovery discs are used
to boot up your computer and recover the operating system and
software applications to factory settings in case of system failure
or instability.
Note the following considerations before creating recovery discs:
■� You will need high quality CD-R, DVD-R, or DVD+R
media, purchased separately.
■� Only one set of recovery discs can be created per computer.
■� Number each disc before inserting it into the optical drive
of the computer.
■� If necessary, you can exit the program before you have
finished creating the recovery discs. The next time
you open HP Recovery CD/DVD Creator, you will be
prompted to continue the disc creation process where you
left off.
First-time setup
Getting Started 1–21
First-time setup
To create a set of recovery discs:
1. Select Start > All Programs > HP Backup & Recovery >
2. Click Next.
3. Click Create factory software recovery CDs or DVDs to
4. Click Next.
5. Click Next.
6. Follow the on-screen instructions to create the recovery discs.
For information about backup and recovery, refer to
✎
Appendix B, “Backup and Recovery.”
HP Backup and Recovery Manager.
recover the system (highly recommended).
The Recovery CD/DVD Creator Wizard opens.
The wizard will specify the number of discs needed before
✎
disc creation begins.
1–22 Getting Started
Next steps
Install additional hardware and software
To install additional hardware, such as an optional printer, follow
the instructions provided by the hardware manufacturer to install
any drivers required by the device.
Install new software by inserting the software disc into the optical
drive, and then follow the on-screen instructions.
Protect the computer
The information in this section is designed to protect the
computer from damage caused by a virus, a security breach,
a power surge, or unsafe operation.
2
Protect the computer from viruses
When you use the computer for e-mail, network, or Internet
access, you expose it to computer viruses. Computer viruses can
disable the operating system, applications, or utilities, or cause
them to function abnormally.
Antivirus software can detect most viruses, destroy them, and
in most cases, repair any damage they have caused. To provide
ongoing protection against newly discovered viruses, antivirus
software must be updated.
Getting Started 2–1
Next steps
Norton Internet Security is preinstalled on the computer (select
models only). For information about using the Norton Internet
Security software, select Start > All Programs > Norton
Internet Security > Help and Support.
For more information about computer viruses, type
Search field in the Help and Support Center.
Protect your system files
The HP Backup and Recovery Manager provides several ways to
back up the system and to recover optimal system functionality.
Refer to Appendix B, “
Backup and Recovery” for additional
information.
Protect your privacy
When you use the computer for e-mail, network, or Internet
access, unauthorized persons may be able to gain access to
information about you, the computer, and your information.
To optimize the privacy protection features included with the
computer, it is recommended that you
■� Keep your operating system and software updated. Many
software applications contain security enhancements. For
information about updating your operating system and
software, refer to “
chapter.
■� Use a firewall. A firewall is software that monitors incoming
traffic on the computer. Some firewalls also monitor outgoing
traffic.
Update your software,” later in this
viruses in the
2–2 Getting Started
Next steps
Protect the computer from power surges
To protect the computer from the power surges that may be
caused by an uncertain power supply or an electrical storm:
■� Plug the computer power cord into an optional, high-quality
surge protector. Surge protectors are available from most
computer or electronics retailers.
■� During an electrical storm, either run the computer on battery
power or shut down the computer and unplug the power cord.
■� If applicable to your location, provide surge protection on the
modem cable that connects the modem to a telephone line.
Telephone line surge protectors are available from computer
or electronic retailers in some regions.
Use the computer safely
WARNING: To reduce the risk of electric shock or damage to
Å
your equipment:
■� Plug the power cord into an AC outlet that is easily accessible
at all times.
■� Disconnect power from the computer by unplugging the power cord
from the AC outlet (not by unplugging the power cord from
the computer).
■� If provided with a 3-pin attachment plug on your power cord, plug
the cord into a grounded (earthed) 3-pin outlet. Do not disable the
power cord grounding pin; for example, by attaching a 2-pin
adapter. The grounding pin is an important safety feature.
Getting Started 2–3
Next steps
WARNING: To reduce the risk of serious injury, read the Safety and
Å
Comfort Guide (not available in all languages). It describes proper
workstation setup; and proper posture, health, and work habits for
computer users. The Safety and Comfort Guide also provides important
electrical and mechanical safety information. This guide is available on
the Web at
Center. To access the Help and Support Center, select Start > Help
and Support > User Guides.
WARNING: To avoid potential discomfort or burns, do not
Å
block the air vents or use the computer on your lap for extended
periods. The computer is designed to run demanding applications
at full power. As a result of increased power consumption, it is
normal for the computer to feel warm or hot when used continuously.
The computer complies with the user-accessible surface temperature
limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
WARNING: To reduce potential safety issues, only the AC adapter
Å
or battery pack provided with the computer, a replacement AC adapter
or battery pack provided by HP, or a compatible AC adapter or battery
pack purchased as an accessory from HP should be used with the
computer.
http://www.hp.com/ergo and in the Help and Support
For more safety and regulatory information, and for battery
disposal information, refer to Regulatory, Safety and
Environmental Notices located in the Help and Support Center.
To access the Help and Support Center, select Start > Help and
Support > User Guides.
2–4 Getting Started
Connect to a computer network
The computer may have one or more of the following networking
devices:
■ Local area network (LAN) device
■ Wireless local area network (WLAN) device
■ Wireless wide-area network (WWAN) device
■ Bluetooth® device
■ Internal modem
If you plan to connect the computer to a home office LAN or
WLAN, refer to the Help and Support Center for information
on networking.
For information on connecting to a WWAN, refer to the HP
Broadband Wireless Getting Started guide that came with the
computer.
The availability of the WWAN varies by region and country.
✎
Next steps
If you need assistance to connect to a company LAN or WLAN,
contact your network administrator.
If the computer has a Bluetooth device, you can create a personal
area network (PAN) to connect to other Bluetooth-enabled
devices, such as computers, telephones, printers, headsets,
speakers, and cameras. For information on using a Bluetooth
device, refer to the Bluetooth Getting Started guide in the Help
and Support Center.
For information on connecting the computer to the Internet
✎
when you are not connected to a network, refer to Appendix C,
“Connect to the Internet from your home.”
Getting Started 2–5
Next steps
Update your software
Most software, including the operating system, is updated
frequently by the manufacturer or provider. Important updates to
the software included with the computer may have been released
since the computer left the factory.
Some updates may affect the way the computer responds to
optional software or external devices. Many updates provide
security enhancements.
It is strongly recommended that you update the operating system
and other software provided on the computer as soon as the
computer is connected to the Internet.
To access update links for the operating system and other
software provided on the computer:
» Select Start > Help and Support.
Locate the user guides
User guides, regulatory and safety notices, and other resources
that provide information about using the computer are available
through the Help and Support Center (select Start > Help and
Support > User Guides), or on a User Guides disc included
with some models.
For more information about the resources available through the
Help and Support Center, refer to “
Chapter 3, “
Troubleshooting.”
Help and Support Center” in
2–6 Getting Started
Turn off the computer correctly
Whenever possible, turn off the computer by using the standard
Windows shutdown procedure:
1. Save your work and close all open applications.
2. Shut down the computer through the operating system by
selecting Start > Turn Off Computer > Turn Off.
In Windows XP Professional, select Start > Turn Off
✎
Computer > Shut down > OK. (If you have been registered
to a domain, the button you click will be called Shut Down
instead of Turn Off Computer.)
If the system is unresponsive and you are unable to shut down the
computer with these procedures, use the following emergency
procedures in the sequence provided:
CAUTION: Emergency shutdown procedures result in the loss of
Ä
unsaved information.
■� Press ctrl+alt+delete. Then, select Shut Down > Turn Off.
Next steps
■� Press and hold the power button for at least 5 seconds.
■� Disconnect the computer from external power and remove
the battery pack.
Getting Started 2–7
Troubleshooting
Troubleshooting resources
If you experience computer problems, follow the troubleshooting
steps below:
1. Refer to “Quick troubleshooting,” next in this chapter.
2. Access additional information about the computer and Web
site links through the Help and Support Center. Select Start >
Help and Support.
Although many checkup and repair tools require an Internet
✎
connection, other tools can help you fix a problem when the
computer is offline.
3. Contact Customer Care for any further assistance.
3
Getting Started 3–1
Troubleshooting
Quick troubleshooting
Is the computer unable to start up?
To turn on the computer, press the power button. When the
computer is turned on, the power light is turned on.
If the computer and the power light are not turned on when you
press the power button, adequate power may not be available to
the computer.
The suggestions below may help you determine why the
computer will not start up:
■� If the computer is plugged into an AC outlet, verify that the
AC outlet is providing adequate power by plugging another
electrical device into the outlet.
■� If the computer is running on battery power or is plugged into
an external power source other than an AC outlet, plug the
computer into an AC outlet using the AC adapter. Be sure
the power cord and AC adapter connections are secure.
■� If the computer is running on battery power:
❏�Remove the primary battery pack and travel battery pack
(if applicable) and plug the computer into an AC outlet
using the AC adapter. If the computer starts up, one of
the battery packs may need to be replaced.
❏�If the battery light on the front of the computer is blinking,
the battery pack has reached a low-battery condition,
which may prevent the computer from starting up. To start
the computer and allow the battery to charge, plug the
computer into an AC outlet using the AC adapter.
3–2 Getting Started
Is the computer screen blank?
If you have not turned off the computer but the screen is blank,
the computer may be in standby or hibernation, may not be set to
display the image on the computer screen, or the display switch
may not be functioning properly.
The suggestions below may help you determine why the
computer screen is blank:
■� To resume from standby or restore from hibernation,
briefly press the power button.
Standby and hibernation are energy-saving features that can
turn off the display. Standby and hibernation can be initiated
by the system while the computer is in Microsoft®
Windows® but is not in use, or when the computer has
reached a low-battery condition. To change these and other
power settings, select Start > Control Panel > Performance
and Maintenance > Power Options.
■ To transfer the image to the computer screen, press fn+f4.
On most models, when an optional external display device,
such as a monitor, is connected to the computer, the image
can be displayed on the computer screen or the external
display, or on both devices simultaneously. When you press
fn+f4 repeatedly, the image alternates among the computer
display, one or more external display devices, and
simultaneously displays on all devices.
Troubleshooting
■� Press the display switch on the computer to confirm that it
moves freely.
The display switch is normally located on the upper-left
corner of the keyboard.
Getting Started 3–3
Troubleshooting
Is software functioning abnormally?
If the software becomes unresponsive or responds abnormally:
■� Restart the computer:
❏�In Windows XP Home, select Start > Turn Off
Computer > Restart.
❏�In Windows XP Professional, select Start > Turn Off
Computer > Restart > OK. (If you have been registered
to a domain, the button you click will be called Shut
Down instead of Turn Off Computer.)
If you cannot restart the computer using these procedures,
refer to the next section, “
not responding?”
■� Run a virus scan. For information about using the antivirus
resources on your computer, refer to “
from viruses” in Chapter 2, “Next steps.”
Is the computer turned on, but is
Protect the computer
3–4 Getting Started
Troubleshooting
Is the computer turned on, but is not responding?
If the computer is turned on, but is not responding to software
applications or keyboard commands, try first to shut down the
computer through the operating system by selecting Start > Turn
Off Computer > Turn Off. (If you have been registered to a
domain, the button you click will be called Shut Down instead of
Turn Off Computer.)
If the computer remains unresponsive, try the emergency
shutdown procedures in the following sequence:
1. If the computer is in Windows, press
select Shut Down > Turn Off.
2. If you cannot shut down the computer by using
ctrl+alt+delete, press and hold the power button for at least
5 seconds.
3. If you cannot shut down the computer by using the power
button, unplug the computer from external power and remove
the battery pack.
ctrl+alt+delete. Then,
If you cannot turn the computer back on after shutting it down,
✎
refer to “Is the computer unable to start up?”
Getting Started 3–5
Troubleshooting
Is the computer unusually warm?
It is normal for the computer to feel warm to the touch while
it is in use. But if the computer feels unusually warm, it may
be overheating because a vent is blocked.
If you suspect that the computer is overheating, allow the
computer to cool to room temperature. Then be sure to keep all
vents free from obstructions while you are using the computer.
CAUTION: To prevent overheating, do not obstruct vents. Use the
Ä
computer only on a hard, flat surface. Do not allow another hard
surface, such as such as a printer, or a soft surface, such as a pillow
or a thick rug or clothing, to block airflow.
The fan in the computer starts up automatically to cool internal
✎
components and prevent overheating. It is normal for the
internal fan to cycle on and off during routine operation.
3–6 Getting Started
Is an external device not working?
If an external device does not function as expected:
■� Turn on the device as instructed in the device user guide.
Some devices, such as monitors and printers, may not be
powered by the computer, and must be turned on before
the computer is turned on.
■� Be sure that
❏�All device connections are secure.
❏�The device is receiving electrical power.
❏�The device, especially if it is an older one, is compatible
with your operating system. For compatibility
information, refer to the Web site of the device
manufacturer.
❏�The correct drivers are installed and updated. Drivers
may be available on a CD included with the device or
on the Web site of the device manufacturer. For more
information about updating drivers, select Start > Help
and Support.
Troubleshooting
Getting Started 3–7
Troubleshooting
Is the home wireless network connection not working?
If a home wireless network connection is not working as
expected:
■� Be sure that the wireless light on the computer is on. If the
light is off, press the wireless button to turn it on.
■� Be sure that the computer wireless antennae are free from
obstructions.
■� Be sure that the cable or DSL modem and its power cord
are properly connected, and the lights are on.
■� Be sure that the wireless router (access point) is properly
connected to its power adapter and the cable modem, and
the lights are on.
■� Disconnect and then reconnect all cables, and turn the power
off and then back on.
For information on setting up a home wireless network
✎
connection, refer to
http://www.hp.com/go/techcenter/wireless.
3–8 Getting Started
Help and Support Center
If the preceding questions and solutions did not address your
problem, access the Help and Support Center by selecting Start >
Help and Support. In addition to providing information about
your operating system, the Help and Support Center provides
■� Information about your computer, such as model and serial
number, installed software, hardware components, and
specifications.
■� Answers to question about using your computer.
■� Product information to help you learn to use computer and
operating system features.
■� Updates for your operating system, device drivers, and the
software provided on your computer.
■� Checkups for computer functionality.
■� Automated and interactive troubleshooting, repair solutions,
and system recovery procedures.
■� Links to community forums of IT experts.
Troubleshooting
Customer Care
If you are unable to find the help you need by using the Help and
Support Center at Start > Help and Support, you may need to
contact Customer Care.
Getting Started 3–9
Troubleshooting
Preparing to contact Customer Care
For the fastest possible resolution of your problem, have the
computer and the following information available when you call
or e-mail:
■� Product name located on the display or keyboard.
■� Serial number (s/n) listed on the service tag.
❏�The service tag label is on the bottom of the computer.
❏�To display the service tag information on the computer
screen, select Start > Help and Support > My
Computer.
■� Date the computer was purchased.
■� Conditions under which the problem occurred.
■� Error messages that have been displayed.
■� The manufacturer and model of the printer or other
accessories connected to the computer.
■� Operating system version number and registration number.
To display the operating system version number and
registration number, select Start > Help and Support >
My Computer. (On some models, the registration number
may be identified in the Operating System table as the
Product Id.)
Contacting Customer Care by e-mail or telephone
If the computer is connected to the Internet, select Start > Help
and Support to get help by e-mail or you can access Customer
Care telephone numbers.
3–10 Getting Started
Specifications
The following sections provide information on the operating
environment specifications and power specifications of the
computer.
Operating environment
The operating environment information in the following table
may be helpful if you plan to use or transport the computer in
extreme environments.
Factor Metric U.S.
Temperature
Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
A
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia*) -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating (14.7 to 4.4 psia*) -15 m to 12,192 m -50 ft to 40,000 ft
*Pounds per square inch absolute (psia) is another unit of measurement for
altitude.
Getting Started A–1
Specifications
Rated input power
The power information in this section may be helpful if you plan
to travel internationally with your computer.
The computer operates on DC power, which can be supplied by
an AC or a DC power source. Although the computer can be
powered from a stand-alone DC power source, it should be
powered only with an AC adapter or a DC power cord supplied
by or approved for an HP computer.
The computer is capable of accepting DC power within the
following specifications.
Input power Rating
Operating voltage 18.5 V dc @ 3.5 A - 65 W
Operating current 3.5 A
This product is designed for IT power systems in Norway with
phase-to-phase voltage not exceeding 240 V rms.
A–2 Getting Started
Backup and Recovery
The HP Backup and Recovery Manager provides several ways to
back up the system and to recover optimal system functionality.
This chapter explains the available backup options. For
information about recovering system functionality, refer to
“Recovering your system.”
HP installed drivers, utilities, and applications can be copied
✎
to a CD or to a DVD using the HP Backup and Recovery
Manager.
DVD±RW/R and double layer DVD±RW discs are not
✎
compatible with the HP Backup and Recovery Manager
software.
Safeguarding your data
B
Software or devices added to the computer can cause your system
to become unstable. To safeguard your documents, store personal
files in the My Documents folder and periodically create a
backup copy of the folder.
Getting Started B–1
Backup and Recovery
Backing up your system
Using HP Backup and Recovery Manager, you can back up
■� Specific files and folders.
■� The entire system.
■� Modifications since your last backup, using HP system
recovery points.
Backing up specific files or folders
You can back up specific files or folders to the hard drive, to
an optional external hard drive, or to discs.
To back up specific files or folders:
1. Select Start > All Programs > HP Backup and Recovery >
HP Backup and Recovery Manager.
2. Click Next.
3. Click Back up to protect user system settings and
important data files, and then click Next.
4. Click Back up specific files and folders and then click Next.
The Backup Wizard opens.
5. Click Back up selected files from most common locations
(Recommended).
– or –
Click Advanced Backup (Experienced users) to access
advanced filtering techniques.
6. Click Next.
7. Follow the on-screen instructions to back up specific files
or folders.
B–2 Getting Started
Backing up your entire system
When you perform a complete system backup, you are saving the
full factory image, including the Windows operating system,
software applications, and all personal files and folders.
The entire image can be stored on another hard drive, on a
✎
network drive, or on recovery discs that you create. For
information on creating recovery discs, refer to “
recovery discs.”
To back up your entire system:
1. Select Start > All Programs > HP Backup & Recovery >
HP Backup and Recovery Manager.
2. Click Next.
3. Click Back up to protect user system settings and
important data files, and then click Next.
4. Click Make a complete backup of my system, and then
click Next.
Backup and Recovery
Creating
The “Welcome to Full Image Manager” page opens.
5. Follow the on-screen instructions to back up your entire
system.
This process may take several minutes, depending on your
✎
computer speed and the amount of data being stored.
Getting Started B–3
Backup and Recovery
Backing up modifications made to your system
When you back up modifications made to your system, you are
creating system recovery points. This allows you to save a
snapshot of your hard drive at a specific point in time. You can
then recover back to that point if you want to reverse subsequent
changes made to your system.
By default, the first system recovery point, a snapshot of the
✎
entire image, is automatically created the first time you
perform a backup. Subsequent recovery points make a copy
of changes made after that time.
HP recommends that you create recovery points
■ Before you add or extensively modify software or hardware.
■ Periodically, whenever the system is performing optimally.
Recovering to an earlier recovery point does not affect data
✎
files or e-mails created since that last recovery point.
After you create a recovery point, you are prompted to schedule
subsequent recovery points. You can schedule recovery points for
a specific time or event in your system.
B–4 Getting Started
Backup and Recovery
To create and schedule a system recovery point:
1. Select Start > All Programs > HP Backup & Recovery >
HP Backup and Recovery Manager.
2. Click Next.
3. Click Back up to protect user system settings and
important data files, and then click Next.
4. Click Back up the modifications made on your system
since your last recovery point or your first complete
backup, and then click Next.
The Recovery Point Manager opens.
5. Follow the on-screen instructions to create or manage
recovery points.
Getting Started B–5
Backup and Recovery
Recovering your system
HP Backup and Recovery Manager analyzes your hard drive,
creates a dedicated hard drive recovery partition on the hard
drive, and stores a copy of the full factory image on that partition.
You can choose to keep the copy on the recovery partition, or you
can choose to store it on external recovery discs or on another
drive.
Before using HP Backup and Recovery Manager, try repairing
✎
the system by running Microsoft Windows System Restore.
For more information, select Start > Help and Support, and
then search for “System Restore.”
The HP Backup and Recovery Manager allows you to
■� Create recovery discs (highly recommended). The
recovery discs are used to start your computer and to recover
the full factory image (operating system and software) in case
of system failure or instability. For more information, refer to
“Creating recovery discs.”
■� Perform a recovery. HP Backup and Recovery Manager
allows you to perform a full system recovery or to recover
important files. This software works from a recovery partition
on the hard drive or from recovery discs that you create. For
more information, refer to “Performing a recovery.”
Creating recovery discs
HP recommends that you create recovery discs of your full
factory image after you set up the computer for the first time.
After you create the recovery discs, you can increase the
✎
amount of space on the hard drive by deleting the recovery
partition. However, doing this is not recommended.
B–6 Getting Started
Backup and Recovery
HP Recovery CD/DVD Creator allows you to create a set of
recovery discs for the computer. The recovery discs are used to
boot up your computer and recover the operating system and
software applications to factory settings, in case of system failure
or instability.
Note the following considerations before creating recovery discs:
■� You will need high quality CD-R, DVD-R, or DVD+R
media, purchased separately.
■� Only one set of recovery discs can be created per
computer.
■� Number each disc before inserting it into the optical drive
of the computer.
■� If necessary, you can exit the program before you have
finished creating the recovery discs. The next time you
open HP Recovery CD/DVD Creator, you will be
prompted to continue the disc creation process where
you left off.
To create a set of recovery discs:
1. Select Start > All Programs > HP Backup & Recovery >
HP Backup and Recovery Manager.
2. Click Next.
3. Click Create factory software recovery CDs or DVDs to
recover the system (highly recommended).
4. Click Next.
The Recovery CD/DVD Creator Wizard opens.
5. Click Next.
6. Follow the on-screen instructions to create the recovery discs.
The wizard will specify the number of discs needed before
✎
disc creation begins.
Getting Started B–7
Backup and Recovery
Performing a recovery
Performing a recovery from the recovery discs
To perform a recovery from the recovery discs:
1. Back up all personal files. For more information, refer to
“Backing up specific files or folders.”
2. Insert the first recovery disc into the optical drive and restart
the computer.
3. Follow the on-screen instructions to perform a recovery
from the recovery discs.
Performing a recovery from the hard drive
There are 2 ways to perform a recovery from the hard drive:
■ From within Microsoft Windows.
■ From the recovery partition.
Performing a recovery in Windows
To perform a recovery in Windows:
1. Back up all personal files before performing a recovery.
For more information, refer to “
folders.”
2. If the computer is on, select Start > All Programs > HP
Backup & Recovery > HP Backup and Recovery
Manager.
3. Click Next.
4. Click Recover important files or the entire system, and
then click Next.
B–8 Getting Started
Backing up specific files or
Backup and Recovery
5. Select a recovery option, and then click Next.
If you select to recover the system, the computer restarts
✎
and recovery will begin.
6. Follow the on-screen instructions to perform a recovery in
Windows.
Performing a recovery from the recovery
partition
To perform a recovery from the recovery partition:
1. Back up all personal files before performing a recovery.
For more information, refer to “
folders.”
2. Turn on or restart the computer, and then press
the Windows operating system loads.
3. Select a recovery option, and then click Next.
4. Follow the on-screen instructions to perform a recovery from
the recovery partition.
Backing up specific files or
f11 before
Getting Started B–9
Connect to the Internet
Your computer includes hardware and software that allows you
to connect to the Internet. Before you can access the Internet,
you must
■� Choose an Internet service provider (ISP).
■� Choose the type of Internet access you want, and connect
the hardware.
Internet hardware and software features vary depending on
✎
your computer model and your location.
Choose an ISP
You must set up Internet service before you can connect to the
Internet. The New Connection Wizard helps you set up a new
Internet account or configure the computer to use an existing
account.
C
from your home
Getting Started C–1
Connect to the Internet from your home
Using the New Connection Wizard
You can use the New Connection Wizard to connect to the
Internet
■� If you already have an account with an ISP.
■� If you have a disc from an ISP.
■� If you do not have an Internet account and would like to
select an ISP from the list provided within the wizard.
■� If you have selected an unlisted ISP and the ISP has provided
you with such information as a specific IP address, and POP3
and SMTP settings.
To access the New Connection Wizard and instructions for using
the wizard:
» Select Start > Help and Support.
If you are prompted within the wizard to choose between
✎
enabling or disabling Windows Firewall, choose to enable the
firewall. For more information about firewalls, refer to
“Protect the computer from viruses” in Chapter 2, “Next
steps.”
C–2 Getting Started
Connect to the Internet from your home
Choose the type of Internet access
There are 3 basic types of Internet access:
■� Broadband: High-speed Internet access is available through
❏ Cable modem
❏ Digital Subscriber Line (DSL)
❏ Satellite
❏ Other services
For broadband access, additional hardware and/or software
must be provided by your ISP. Refer to “
contact your ISP for details.
■� Wireless: For high-speed mobile Internet access, you can use
a wireless connection. A wireless network set up at home
requires a wireless router, purchased separately. To learn
about setting up wireless access, select
http://www.hp.com/go/techcenter/wireless (English only).
■� Dial-up: You can access the Internet by dialing in to a service
provider, using a modem cable connected to an RJ-11
(modem) jack.
Choose an ISP,” or
Getting Started C–3
Index
1394 port, identifying 1–10
A
AC adapter
connecting
identifying
accessory battery connector,
identifying
altitude specifications
antivirus software
audio-in (microphone) jack,
identifying
audio-out (headphone) jack,
identifying
1–16
1–1
1–12, 1–13
A–1
3–4
1–11
1–11
B
battery bay, identifying 1–12,
1–13
battery light
1–7
1–16
1–1
1–15
1–12
, 1–8
, 1–13
identifying
on, off
battery pack
charging
identifying
inserting
battery pack release latches,
identifying
1–16
bays
, 1–13
1–11
1–12
2–5
1–2
1–2
1–12
1–2
1–10
, 1–3
1–2
1–5
1–2
1–2
1–2
, 1–3
, 1–13
1–11
battery
hard drive
Bluetooth
buttons
ExpressCard slot eject
Info Center
optical drive
PC Card slot eject
power
presentation
TouchPad
volume down
volume mute
volume up
wireless
C
cables and cords, power 3–2
caps lock light, identifying
1–2, 1–3
compartments
expansion memory module
1–12, 1–13
Mini Card
1–12
Getting Started Index–1
Index
components
1–4
1–9
1–2
1–13
1–12
1–7
1–18
2–5
1–9
1–11
2–7
1–12
1–1
3–4
1–16
3–9
1–5
1–12
,
bottom
front
keys
left-side
pointing devices
rear
right-side 1–10
top
computer
turn off
turn on
computer viruses
connect the computer to
external power
connecting to a computer
network
connectors
accessory battery
docking
power
cord, power
Customer Care
D
data, safeguarding B–1
devices, external,
1–7
1–7
3–7
, 1–8
troubleshooting
Digital Media Slot light,
identifying
Digital Media Slot, identifying
1–7
display release latch,
identifying
display switch, identifying
1–2, 1–3
1–7
3–3
,
display, switching image
docking connector, identifying
1–12
drive light, identifying
1–8
drive, optical 1–10
E
eject button, PC Card slot 1–11
embedded numeric keypad
keys, identifying
environmental specifications
A–1
esc key, identifying 1–4
expansion memory module
compartment, identifying
1–12
ExpressCard slot eject button,
identifying
ExpressCard slot, identifying
1–11
external devices,
troubleshooting
external monitor port,
identifying
1–4
1–11
3–7
1–11
F
fingerprint reader, identifying
1–2
firewalls
fn key, identifying 1–4
function keys, identifying
2–2
1–4
Index–2 Getting Started
Index
H
hard drive bay, identifying
1–12, 1–13
headphone (audio-out) jack,
identifying
Help and Support Center
hibernation
HP Smart AC Adapter,
identifying
humidity specifications A–1
1–11
3–9
3–3
1–1
I
IEC 60950 compliance 2–4
IEEE 1394 port, identifying
1–10
image, switching among
display devices
Info Center button, identifying
1–2
insert the battery pack
internal microphone,
identifying
Internet access
3–3
1–15
1–2
C–3
J
jacks
audio-in (microphone)
1–11
audio-out (headphone)
1–11
RJ-11 (modem)
RJ-45 (network)
S-Video-out
1–10
1–11
1–9
K
keys
embedded numeric keypad
1–4
esc 1–4
fn 1–4
function
Windows applications
Windows logo
1–4
1–4
1–4
L
labels, service tag 3–10
1–12
, 1–8
1–7
2–5
,
LAN (local area network)
latches
battery pack release
1–13
display release
lights
battery
caps lock
Digital Media Slot
drive
num lock
power
wireless
locate user guides
1–16
1–7
1–2
1–19
1–7
1–2
, 1–3
, 1–8
1–2
, 1–3
, 1–3, 1–7, 1–8,
1–2, 1–3, 1–7, 1–8
2–6
M
memory module compartment,
expansion
microphone (audio-in) jack,
identifying
Mini Card compartment,
identifying
1–13
1–11
1–12
, 1–13
Getting Started Index–3
Index
modem
setting up Internet service
C–3
1–1
3–3
2–3
1–11
, 3–7
surge protection
modem cable
monitor port, external
monitor, external
N
network (RJ-45) jack 1–11
network cable
network, connecting computer
2–5
to
New Connection Wizard
num lock light, identifying
1–2, 1–3
1–11
C–2
O
operating environment
specifications
operating system, displaying
version number
optical drive button,
identifying
optical drive, identifying
overheating, computer
overheating, safety
considerations
A–1
3–10
1–10
1–10
3–6
2–4
P
parallel port, identifying 1–9
PC Card slot, identifying
pointing stick
buttons
location
1–6
1–6
1–11
ports
1–10
1394
, 1–11
1–16
1–9
1–16
1–1
1–2
, 1–3, 1–7,
, 3–2
1–11
1–19
1–2
external monitor
1–10
1–10
battery
3–2
1–8
1–19
3–7
1–9
1–17
2–3
1–2
3–10
parallel
serial
USB
power
running the computer on
turning on computer
power button, identifying
1–3
power connector
connecting
identifying
power cord
connecting
identifying
power lights
identifying
on, off
power surge
presentation button,
identifying
printer
Product Id
R
rated input power,
specifications
reader, fingerprint
recovery point
registration number, operating
system
3–10
A–2
1–2
B–2
,
,
Index–4 Getting Started
Index
regulatory information notices
2–4
Regulatory, Safety and
Environmental Notices
release latches, battery pack
1–12, 1–13
reset (emergency shutdown)
3–5
RJ-11 (modem) jack,
identifying
RJ-45 (network) jack,
identifying
1–10
1–10
2–4
S
Safety and Comfort Guide 2–4
security cable slot, identifying
1–9
serial number, computer
serial port, identifying
service tag
set up the software
slots
Digital Media
ExpressCard
PC Card
security cable
software
antivirus
software updates
speakers, identifying
specifications
operating environment
rated input power
standby
3–10
1–7
1–11
1–11
1–9
2–1
2–6
3–3
3–10
1–10
1–20
1–7, 1–8
A–1
A–2
S-Video-out jack, identifying
1–9
1–2
switch, display
system lock-up
, 1–3
3–5
T
temperature
safety considerations
specifications A–1
troubleshooting
TouchPad buttons, identifying
1–5
TouchPad, identifying
traveling with computer,
environmental specifications
A–2
troubleshooting
display problems
external device problems
3–7
hibernation or standby
problems
overheating problems
resources for
software problems
virus problems
wireless network problems
3–8
turn off the computer
turn on the computer
3–3
3–1
2–4
3–6
1–5
3–3
3–6
3–4
3–4
2–7
1–18
U
update, software 2–6
USB ports, identifying
1–11
user guides
2–6
1–10,
Getting Started Index–5
Index
V
vents, identifying 1–11, 1–12,
1–13
vents, keeping free from
obstructions
viruses, antivirus software
3–6
2–1
volume down button,
identifying
1–2
volume mute button,
identifying
1–2
volume up button, identifying
1–2
W
Windows applications key,
identifying
Windows logo key, identifying
1–4
wireless button, identifying
1–2, 1–3
wireless light, identifying
1–3, 1–7, 1–8
WLAN (wireless local area
network)
WWAN (wireless wide-area
network)
1–4
1–2
2–5
2–5
,
Index–6 Getting Started
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