Maintenance and Service
Guide
HP Compaq nx6110/nc6110 and
nx6120/nc6120 Notebook PCs
Document Part Number: 373146-002
September 2005
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.
© Copyright 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel, Pentium, and Celeron are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries. Bluetooth is a trademark owned by its proprietor and used
by Hewlett-Packard Company under license. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq nx6110/nc6110 and nx6120/nc6120
Notebook
PCs
Second Edition September 2005
First Edition February 2005
Document Part Number: 373146-002
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–5
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–1
Selecting from the Main Menu . . . . . . . . . . . . . . . . . 2–2
Selecting from the Security Menu . . . . . . . . . . . . . . 2–3
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–4
Selecting from the Tools Menu. . . . . . . . . . . . . . . . . 2–4
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–5
3 Software Updates and Recovery
3.1 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Accessing Computer Information . . . . . . . . . . . . . . . 3–2
Obtaining the Support Software CD . . . . . . . . . . . . . 3–3
Software Updates and the HP Web Site . . . . . . . . . . 3–3
Maintenance and Service Guide iii
Contents
3.2 System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Safeguarding Your Data . . . . . . . . . . . . . . . . . . . . . . 3–8
Altiris Local Recovery . . . . . . . . . . . . . . . . . . . . . . . 3–8
Using System Restore Points . . . . . . . . . . . . . . . . . . 3–9
Reinstalling Applications . . . . . . . . . . . . . . . . . . . . 3–11
Repairing the Operating System . . . . . . . . . . . . . . . 3–12
Reinstalling the Operating System . . . . . . . . . . . . . 3–14
Reinstalling Device Drivers and Other Software . . 3–16
4 Illustrated Parts Catalog
4.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Computer Major Components. . . . . . . . . . . . . . . . . . 4–2
4.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 4–14
4.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 4–15
4.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 4–16
4.6 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 4–18
4.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 4–21
5 Removal and Replacement Preliminaries
5.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 5–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.3 Preventing Damage to Removable Drives . . . . . . . . 5–3
5.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 5–4
5.5 Packaging and Transporting Precautions . . . . . . . . . 5–5
5.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 5–6
5.7 Grounding Equipment and Methods . . . . . . . . . . . . . 5–7
6 Removal and Replacement Procedures
6.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
6.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 6–2
6.3 Preparing the Computer for Disassembly . . . . . . . . . 6–4
iv Maintenance and Service Guide
Contents
6.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
6.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9
6.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10
6.7 External Memory Module. . . . . . . . . . . . . . . . . . . . 6–12
6.8 Mini PCI Communications Module . . . . . . . . . . . . 6–14
6.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16
6.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–18
6.11 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–24
6.12 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–26
6.13 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28
6.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–29
6.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30
6.16 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32
6.17 Internal Memory Module . . . . . . . . . . . . . . . . . . . 6–34
6.18 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–35
6.19 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 6–36
6.20 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–39
6.21 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–43
6.22 Digital Media Board . . . . . . . . . . . . . . . . . . . . . . . 6–46
6.23 USB/Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . 6–48
6.24 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–50
6.25 Serial Connector Module . . . . . . . . . . . . . . . . . . . 6–55
7 Specifications
Maintenance and Service Guide v
Contents
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
D Display Component Recycling
Index
vi Maintenance and Service Guide
1
Product Description
The HP Compaq nx6110/nc6110 and nx6120/nc6120
Notebook
and Celeron® M processors, and extensive multimedia support.
PCs offer advanced modularity, Intel® Pentium® M
HP Compaq nx6110/nc6110 and nx6120/nc6120
Notebook
Maintenance and Service Guide 1–1
PCs
Product Description
1.1 Features
■ The following processors are available, varying by
computer
❏ Intel Pentium M 2.13-, 2.00-, 1.86-, 1.73-, 1.60-, or
❏ Intel Celeron M 1.5- or 1.4-GHz
■ The following displays are available, varying by
computer
❏ 15.0-inch, SXGA+WVA, TFT (1400 × 1050) with over
❏ 15.0-inch, XGA, TFT (1280 × 800) with over 16.8 million
❏ 14.1-inch, XGA, TFT (1280 × 800) with over 16.8 million
■ 80-, 60-, 40-, or 30-GB high-capacity hard drive, varying by
computer model
■ 256-MB DDR2 synchronous DRAM (SDRAM) at 400 and
533 MHz, expandable to 2.0 GB
model:
1.30-GHz processor,
model:
million colors
16.8
colors
colors
■ Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by computer model
■ Full-size Windows keyboard with embedded numeric keypad
■ TouchPad pointing device, including a dedicated vertical
scroll region and a button that enables/disables TouchPad
operation.
■ TouchPad and pointing stick pointing devices (select
models
■ Integrated 10 Base-T/100 Base-TX Ethernet local area
only)
network (LAN) network interface card (NIC) with RJ-45 jack
1–2 Maintenance and Service Guide
Product Description
■ Integrated high-speed 56K modem with RJ-11 jack
■ Integrated wireless support for Mini PCI IEEE 802.11b or
802.11b/g WLAN device
■ Support for 1 or 2 Type II PC Card slots, with support
both 32-bit (CardBus) and 16-bit PC Cards, varying by
for
computer model
■ External 65-watt AC adapter with 3-wire power cord, varying
by computer model
■ 6-cell Li-Ion battery pack
■ Stereo speakers
■ Volume up, volume mute, and volume down buttons
(full-featured models only)
Numerous references are made throughout this Maintenance
✎
Service Guide to “full-featured” and “defeatured” units. A
and
computer model is considered to be full-featured if it has
Universal Serial Bus ports, 2 PC Card slots, and the following
4
components:
■ Volume control buttons
■ Info Center button
■ Infrared port
■ 6-in-1 Digital Media Slot
■ Serial port
■ Parallel port
■ S-Video-out jack
■ Docking connector
A computer model is considered to be defeatured if it has only
Universal Serial Bus ports, 1 PC Card slot, and none of the
2
components in the preceding list.
Maintenance and Service Guide 1–3
Product Description
■ Support for the following optical drives:
❏ DVD±RW and CD-RW Combo Drive
❏ DVD/CD-RW Combo Drive
❏ DVD-ROM drive
❏ CD-ROM drive
■ Connectors:
❏ Audio-out (headphone)
❏ Audio-in (microphone)
❏ Universal Serial Bus (USB) v. 2.0 (4 ports on full-featured
❏ Power
❏ External monitor
❏ RJ-11 (modem)
❏ RJ-45 (network)
❏ IEEE 1394
❏ Travel battery
❏ Infrared (full-featured models only)
❏ Digital Media Slot (full-featured models only)
❏ Parallel port (full-featured models only)
❏ S-Video-out (full-featured models only)
❏ Docking connector (full-featured models only)
computer models, 2 ports on defeatured computer models)
1–4 Maintenance and Service Guide
1.2 Resetting the Computer
If the computer you are servicing has an unknown password,
follow these steps to clear the password. These steps also
CMOS:
clear
1. Prepare the computer for disassembly (refer to Section 6.3,
“Preparing the Computer for Disassembly,” for more
information).
2. Remove the real-time clock (RTC) battery (refer to
Section 6.18, “RTC Battery,” for more information on
removing and replacing the RTC battery).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the computer.
5. Connect AC power to the computer. Do not reinsert any
battery packs at this time.
6. Turn on the computer.
All passwords and all CMOS settings have been cleared.
Product Description
1.3 Power Management
The computer comes with power management features that
extend battery operating time and conserve power. The
computer
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
■ Lid switch standby/resume
■ Power button
■ Advanced Configuration and Power Management (ACPM)
Maintenance and Service Guide 1–5
supports the following power management features:
compliance
Product Description
1.4 External Components
The external components on the front of the computer are shown
below and described in
Front Components
Table 1-1.
Tabl e 1-1
Front Components
Item Component Function
1 Infrared port
(full-featured models
only)
2 Stereo speakers (2) Produce stereo sound.
3 Display release latch Opens the computer.
4 Wireless light On: an integrated wireless device has been
1–6 Maintenance and Service Guide
Provides wireless communication between
the computer and an optional IrDA-compliant
device.
enabled.
Tabl e 1-1
Product Description
Front Components
(Continued)
Item Component Function
5 Powe r light
6 Battery light ■ Amber: A battery pack is charging.
7 Integrated Drive
Electronics (IDE) drive
light
■ Green: The computer is on.
■ Blinking green: The computer is in
standby.
■ Off: The computer is off or in hibernation.
■ Green: A battery pack is close to full
charge capacity.
■ Blinking amber: A battery pack that is the
only available power source has reached
a low-battery condition. When the battery
reaches a critical low-battery condition,
the battery light begins blinking more
quickly.
■ Off: If the computer is connected to an
external power source, the light is turned
off when all batteries in the computer are
fully charged. If the computer is not
connected to an external power source,
the light is turned off until the battery
reaches a low-battery condition.
Blinking: The hard drive or optical drive is
being accessed.
8 6-in-1 Digital Media
Slot (full-featured
models only)
9 6-in-1 Digital Media
Slot light (full-featured
models only)
Maintenance and Service Guide 1–7
Supports 6 optional digital memory card
formats: SD (Secure Digital) Memory Card,
MultiMediaCard, Memory Stick, Memory
Stick Pro, SmartMedia, and xD-Picture Card.
On: A digital memory card is being
accessed.
Product Description
The external components on the right side of the computer are
shown below and described in
Right-Side Components
Table 1-2.
1–8 Maintenance and Service Guide
Tabl e 1-2
Product Description
Right-Side Components
Item Component Function
1 Audio-out
(headphone)
2 Audio-in
(microphone)
3 USB ports (2)
(full-featured
models
4 Optical drive Supports an optical disc. The type of optical
5 Serial port (full-featured
models only)
jack
jack
only)
Connect optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device such as
a
television or VCR.
Connects an optional monaural microphone.
Connect USB 1.1- and 2.0-compliant
devices to the computer using a standard
USB cable, or connect an optional External
MultiBay II to the computer. The MultiBay II
must also be connected to an external power
source.
drive varies by model.
Connects an optional serial device.
Maintenance and Service Guide 1–9
Product Description
The external components on the left side of the computer are
shown below and described in
Left-Side Components
Table 1-3.
Tabl e 1-3
Left-Side Components
Item Component Function
1 USB ports (2) Connect USB 1.1- and 2.0-compliant
devices to the computer using a standard
USB cable, or connect an optional External
MultiBay II to the computer. The MultiBay II
must also be connected to an external
power source.
2 External monitor port Connects an optional VGA external monitor
1–10 Maintenance and Service Guide
or projector.
Tabl e 1-3
Product Description
Left-Side Components
(Continued)
Item Component Function
3 Exhaust vent Provides airflow to cool internal
components.
To prevent overheating, do not obstruct vents. Do not allow a
Ä
hard surface, such as a printer, or a soft surface, such as
pillows, thick rugs, or clothing, to block airflow.
4 RJ-11 (modem) jack Connects the modem cable.
5 RJ-45 (network) jack Connects an optional network cable.
6 1394 port Connects an optional 1394a device such
7 PC Card slots (2 slots
8 PC Card eject buttons
on full-featured
models, 1 slot on
defeatured models)
(2 buttons on
full-featured models,
1
button on defeatured
models)
a scanner, digital camera, or digital
as
camcorder.
Support an optional Type I, Type II, or
Ty pe
III 32-bit (CardBus) or 16-bit PC Card.
Eject an optional PC Card from the
Card slot.
PC
Maintenance and Service Guide 1–11
Product Description
The external components on the rear panel of the computer are
shown below and described in Table 1-4.
Rear Panel Components
1–12 Maintenance and Service Guide
Product Description
Table 1-4
Rear Panel Components
Item Component Function
1 Security cable slot Attaches an optional security cable to the
computer.
Security solutions are designed to act as deterrents. These
Ä
deterrents may not prevent a product from being mishandled or
stolen.
2 Battery bay Holds a battery pack.
3 Power connector Connects an AC adapter or an optional
4 Parallel port
5 S-Video-out jack
(full-featured
models
only)
(full-featured
only)
models
automobile or aircraft adapter.
Connects an optional parallel device, such
as an external diskette drive or a printer.
Connects an optional S-Video device,
such as a television, VCR, camcorder,
projector, or video capture card.
Maintenance and Service Guide 1–13
Product Description
The standard keyboard components of the computer are shown
below and described in Table 1-5.
Standard Keyboard Components
1–14 Maintenance and Service Guide
Product Description
Table 1-5
Standard Keyboard Components
Item Component Function
1 f1 to f12 keys (12) Perform system and application tasks.
When combined with the fn key, several
keys and buttons perform additional tasks
as hotkeys.
2 caps lock key Enables caps lock and turns on the caps
lock light.
3 fn key Executes frequently used system
functions when pressed in combination
with a function key or the esc key.
4 Windows logo key In Windows, displays the Windows
menu.
Start
5 Windows
applications
6 Arrow keys Moves the cursor around the screen.
key
In Windows, displays a shortcut menu
items beneath the pointer.
for
7 Keypad keys (15) In Windows, can be used like the keys
8 num lock key Enables numeric lock, turns on the
Maintenance and Service Guide 1–15
an external numeric keypad.
on
embedded numeric keypad, and turns
on
the num lock light.
Product Description
The computer top components are shown below and described in
Table 1-6.
Top Components, Part 1
Table 1-6
Top Components, Part 1
Item Component Function
1 Powe r light ■ On: The computer is turned on.
■ Blinking: The computer is in standby,
■ Off: The computer is off.
Power button When the computer is:
■ Off, press to turn on the computer.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume from
standby.
■ In hibernation, briefly press to restore
from hibernation.
If the system has stopped responding and
Windows shutdown procedures cannot be
used, press and hold for 5 seconds to turn
off the computer.
1–16 Maintenance and Service Guide
Table 1-6
Product Description
Top Components, Part 1
(Continued)
Item Component Function
2 Display lid switch ■ If the computer is closed while on, turns
off the display.
■ If the computer is opened while in
standby, turns on the computer
(resumes from standby).
3 Info Center button Enables you to view a list of commonly
used software solutions.
Presentation mode
button
4 Wireless button Turns the wireless functionality on or off,
To establish a wireless connection, a wireless network must
✎
already be set up.
Wireless light On: An integrated woreless device has
5 Caps lock light On: caps lock is on.
6 Num lock light On: num lock or the numeric keypad is on.
7 Volume mute button
(full-featured models
only)
Turns on Presentation mode.
but does not create a wireless connection.
bee turned on.
Mutes or restores system volume.
8 Volume down button
(full-featured models
only)
9 Volume up button
(full-featured models
only)
Maintenance and Service Guide 1–17
Decreases system volume.
Increases system volume.
Product Description
The computer top components are continued below and described
in Table 1-7.
Top Components, Part 2
1–18 Maintenance and Service Guide
Product Description
Table 1-7
Top Components, Part 2
Item Component Function
1 Pointing stick Moves the pointer and selects or activates
items on the screen.
2 Left/right pointing stick
buttons
Function like the left and right buttons on
an external mouse.
3 TouchPad Moves the pointer and selects or activates
4 Left/right TouchPad
buttons
5 TouchPad scroll zone Scrolls up or down.
items on the screen. Can be set to perform
other mouse functions, such as scrolling,
selecting, and double-clicking.
Function like the left and right buttons on
an external mouse.
Maintenance and Service Guide 1–19
Product Description
The external components on the bottom of the computer are
shown below and described in
Bottom Components
Table 1-8.
Table 1 -8
Bottom Components
Item Component Function
1 Primary battery bay Holds the primary battery pack.
2 Primary battery locking
latch
3 Docking connector
(full-featured models only)
1–20 Maintenance and Service Guide
Secures the primary battery pack into
the battery bay.
Connects the computer to an optional
docking device.
Table 1 -8
Product Description
Bottom Components
(Continued)
Item Component Function
4 Memory module
compartment
Mini PCI compartment
To prevent an unresponsive system and the display of a
Ä
warning message, install only a Mini PCI device authorized for
use in your computer by the governmental agency that
regulates wireless devices in your country. If you install a
device and then receive a warning message, remove the
device to restore computer functionality. Then contact
Customer Care.
5 Hard drive bay Holds the primary hard drive.
6 Primary battery release
7 Travel battery connector Connects an optional travel battery.
8 Fan Provides airflow to cool internal
latch
To prevent overheating, do not obstruct fans. Do not allow a
Ä
hard surface, such as a printer, or a soft surface, such as
pillows, thick rugs, or clothing, to block airflow.
Contains 2 memory slots that support
replaceable memory modules. The
number of preinstalled memory
modules varies by computer model.
Holds an optional wireless LAN device.
Releases the primary battery pack from
the battery bay.
components.
Maintenance and Service Guide 1–21
Product Description
1.5 Design Overview
This section presents a design overview of key parts and features
of the computer. Refer to
to identify replacement parts, and Chapter 6, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■ Memory module
■ Mini PCI communications devices
■ Hard drive
■ Display
■ Keyboard and TouchPad
■ Audio
■ Intel Pentium M and Intel Celeron M processors
■ PC Card
CAUTION: To properly ventilate the computer, allow at least a 7.6--cm
Ä
(3-inch) clearance on the left and right sides of the computer.
Chapter 4, “Illustrated Parts Catalog,”
The computer uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the computer.
1–22 Maintenance and Service Guide
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
Å
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1 Computer Setup
Computer Setup is a system information and customization utility
that can be used even when the operating system is not working
or will not load. This utility includes settings that are not
available in Windows.
2
Using Computer Setup
Information and settings in Computer Setup are accessed from
the Main, Security, Advanced, or Tools menus:
1. Turn on or restart the computer. Press f10 while the
= ROM-Based Setup message is displayed in
F10
lower-left corner of the screen.
the
❏ To change the language, use the cursor control keys
navigate to the Advanced menu.
to
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
Maintenance and Service Guide 2–1
Troubleshooting
2. Select the Main, Security, Advanced, or Tools menu.
3. To close Computer Setup and restart the computer:
❏ Select Exit > Exit Saving Changes, and then press enter.
– or –
❏ Select Exit > Exit Discarding Changes, and then
enter.
press
– or –
❏ Select Exit > Load Setup Defaults, and then press enter.
4. When you are prompted to confirm your action, press f10.
Selecting from the Main Menu
Table 2 -1
Main Menu
Select To Do This
System Information ■ Change the system time and system date.
■ View identification information about the
computer.
■ View specification information about the
processor, memory and cache size, and
system ROM.
2–2 Maintenance and Service Guide
Selecting from the Security Menu
Table 2 -2
Troubleshooting
Security Menu
Select To Do This
Administrator Password Enter, change, or delete an Administrator
password.
Power-on Password Enter, change, or delete a power-on password.
DriveLock Passwords Enable/disable DriveLock; change a DriveLock
user or master password.
DriveLock Settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the computer.
Password Options
(Password options can
selected only when
be
power-on password
a
been set.)
has
Device Security Enable/disable:
Enable/disable:
■ QuickLock
■ QuickLock on Standby
■ QuickBlank
To enable QuickLock on Standby or
✎
QuickBlank, you must first enable
QuickLock.
■ Diskette drive startup*
■ CD-ROM or diskette startup
Settings for a DVD-ROM can be entered
✎
the CD-ROM field.
in
*Not applicable to SuperDisk LS-120 drives.
Maintenance and Service Guide 2–3
Troubleshooting
Selecting from the Advanced Menu
Table 2 -3
Advanced Menu
Select To Do This
Language Change the Computer Setup language.
Boot Order Enable/disable MultiBoot, which sets a startup
sequence that can include most bootable devices
and media in the system.
Accessibility Options Allows electronic and information technology to
accessible to people with varying ranges of
be
abilities.
Video Memory Displays the amount of video memory available
on the computer.
Selecting from the Tools Menu
Table 2 -4
Tools M enu
Select To Do This
Hard Drive Self Test Run a quick comprehensive self test on hard
drives in the system that support the test features.
2–4 Maintenance and Service Guide
2.2 Troubleshooting Flowcharts
Tabl e 2-5
Troubleshooting
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 “Flowchart 2.1—Initial Troubleshooting”
2.2 “Flowchart 2.2—No Power, Part 1”
2.3 “Flowchart 2.3—No Power, Part 2”
2.4 “Flowchart 2.4—No Power, Part 3”
2.5 “Flowchart 2.5—No Power, Part 4”
2.6 “Flowchart 2.6—No Video, Part 1”
2.7 “Flowchart 2.7—No Video, Part 2”
2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
2.9 “Flowchart 2.9—No Operating System (OS) Loading”
2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”
Maintenance and Service Guide 2–5
Troubleshooting
Tabl e 2-5
Troubleshooting Flowcharts Overview
Flowchart Description
2.14 “Flowchart 2.14—No OS Loading, Optical Drive”
2.15 “Flowchart 2.15—No Audio, Part 1”
2.16 “Flowchart 2.16—No Audio, Part 2”
2.17 “Flowchart 2.17—Nonfunctioning Device”
2.18 “Flowchart 2.18—Nonfunctioning Keyboard”
2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”
2.20 “Flowchart 2.20—No Network/Modem Connection”
(Continued)
2–6 Maintenance and Service Guide
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Go to
Is there
power?
Y
N
Beeps,
LEDs, or error
messages?
Y
N
Is there video?
(no boot)
Y
N
Is the OS
loading?
Y
N
Is there
sound?
Y
“Flowchart
2.2—No Power,
Par t 1.”
Check
LED board,
speaker
connections.
Go to
“Flowchart
2.6—No Video,
Part 1.”
Go to
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Go to
“Flowchart
2.15—No Audio,
Par t 1.”
N
All drives
working?
Y
N
Keyboard/
pointing
device
working?
Y
N
Connecting
to network
or modem?
Y
End
Troubleshooting
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Go to
“Flowchart
2.18—Nonfunc-
tioning Keyboard”
or “Flowchart
2.19—Nonfunctioning Pointing
Device.”
Go to
“Flowchart
2.20—No
Network/Modem
Connection.”
Maintenance and Service Guide 2–7
Troubleshooting
N
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
docking device
(if applicable).
N
Go to
“Flowchart
2.3—No Power,
Par t 2.”
N
Go to
“Flowchart
2.4—No Power,
Part 3.”
Y
Y
Power up
on battery
power?
Power up
on AC
power?
N
Reset
power.*
Power up
on battery
power?
Y
N
Reset
power.*
Power up
on AC power?
Y
Y
Power up in
docking
device?
1. Reset the power cables in the docking device
and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.
Done
YN
Done
Power up
in docking
device?
*NOTES
1. On select models, there is a separate reset
button.
2. On select models, the computer can be reset
using the standby switch and either the lid
switch or the main power switch.
Go to
“Flowchart
2.8—Nonfunction-
ing Docking Device
(if applicable).”
2–8 Maintenance and Service Guide
Flowchart 2.3—No Power, Part 2
N
Continued from
“Flowchart
2.2—No Power,
Par t 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Y
Troubleshooting
Power on?
Check battery by
recharging it,
moving it to
another computer,
or replacing it.
Done
N
Power on?
Replace
power supply
(if applicable).
Y
N
Go to
Done
Power on?
“Flowchart
2.4—No Power,
Part 3.”
Y
Done
Maintenance and Service Guide 2–9
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”
Plug directly
into AC outlet.
Y
Power LED
on?
N
Reseat AC adapter
in computer and
at power source.
Power on?
N
Power outlet
active?
Y
Replace
power cord.
Power on?
Done
Y
Done
External
N
Try different
outlet.
Internal or
external AC
adapter?
Internal
Go to
“Flowchart
2.5—No Power,
Part 4.”
Replace external
AC adapter.
N
Power on?
Y
Y
Done
Done
N
2–10 Maintenance and Service Guide
Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart
2.4—No Power,
Par t 3.”
Open
computer.
Troubleshooting
N
Y
Loose or
damaged
parts?
Close
computer and
retest.
Power on?
Done
Y
Reseat loose
components and
boards and
replace damaged
items.
N
Replace the following items (if applicable). Check
computer operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
Maintenance and Service Guide 2–11
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Docking Device
Stand-alone
or docking
device?
Go to
“Flowchart
2.7—No Video,
Part 2.”
*NOTE: To change from internal to
external display, use the hotkey
combination.
Stand-alone
Internal or
external
display*?
External
Adjust
brightness.
Internal
Y
Video OK? Done
N
Check for bent
pins on cable.
N
Video OK?
Adjust
brightness.
Video OK? Done
N
A
Press lid
switch to ensure
operation.
Video OK? Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between computer and computer display (if applicable)
2. Display
3. System board
Try
another
display.
Internal and
external
video OK?
Y
Y
N
Replace
system
board.
YY
Done
Done
2–12 Maintenance and Service Guide
Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart
2.6—No Video,
Part 1.”
Remove
computer from
docking device,
if connected.
Troubleshooting
Adjust
display
brightness.
N
Video OK?
Y
Check that computer is properly
seated in docking device, for
bent pins on cable, and for
monitor connection.
Y
Video OK?
N
Adjust external
monitor display.
Go to “A” in
“Flowchart
2.6—No Video,
Part 1.”
Done
Check brightness
of external
monitor.
Video OK?
N
Try another
external
monitor.
Internal
and external
video OK?
N
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
Y
Done
Y
Done
Maintenance and Service Guide 2–13
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning
docking device.
Reset power cord in
docking device and
power outlet.
Check voltage
setting on docking
device.
Reset monitor
cable connector at
docking device.
Docking
device
operating?
N
Remove
computer, reset
all internal parts,
and replace any
damaged items in
docking device.
Reinstall
computer into
docking device.
Y
Docking
device
operating?
Y
Done
N
Replace the following docking device
components one at a time. Check computer
operation after each replacement.
1. Power supply
2. I/O board
3. Backplane board
4. Switch box
5. Docking device motor mechanism
Done
2–14 Maintenance and Service Guide
Troubleshooting
Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*
Reset power
cord in docking
device and
power outlet.
No OS loading from hard drive,
“Flowchart 2.10—No OS Loading,
go to
go to
Hard Drive, Part 1.”
No OS loading from diskette drive,
“Flowchart 2.13—No OS Loading,
Diskette Drive.”
No OS loading from CD-ROM or DVD-ROM
drive, go to
“Flowchart 2.20—No Network/Modem
go to
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
“Flowchart 2.14—No OS
Loading, Optical Drive.”
No OS loading from network,
Connection.”
Maintenance and Service Guide 2–15
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the Setup
utility for correct
booting order.
Boot
from
hard drive?
Y
Done
Y
Go to
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
Y
Done
N
N
Boot
from
diskette?
Y
N
Change boot
priority through
the Setup Utility
and reboot.
Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”
N
Boot
from
hard drive?
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Y
2–16 Maintenance and Service Guide
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading,
Hard Drive, Part 1.”
CD or
diskette in
drive?
Y
Remove
diskette and
reboot.
N
1. Replace
2. Replace system
hard drive.
board.
N
Reseat
hard drive.
Hard drive
accessible?
Run FDISK.
Y
Done
N
from diskette
Y
Boot
from
hard drive?
Boot
drive?
Y
N
Diskette Drive.”
Done
Go to
“Flowchart
2.13—No OS
Loading,
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
N
Create partition,
and then format
hard drive to
bootable
C:\ prompt.
N
Format hard drive
and bring to
a bootable
C:\ prompt.
N
Y
Computer
booted?
Load OS using
Operating System
disc (if applicable).
Y
Hard drive
accessible?
Done
N
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Maintenance and Service Guide 2–17
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
N
System
files on hard
drive?
Y
Install OS
and reboot.
Virus
on
hard drive?
N
Run SCANDISK and
check for
bad sectors.
Can bad
sectors
be fixed?
Y
Fix bad
sectors.
Y
Clean virus.
loading from
hard drive?
Y
OS
Done
N
Y
Diagnostics
on diskette?
Replace
hard drive.
N
N
Replace
hard drive.
Run diagnostics
and follow
recommendations.
N
Boot from
hard drive?
Replace
hard drive.
Y
Done
2–18 Maintenance and Service Guide
Troubleshooting
N
N
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
from
diskette drive.
Reseat
diskette drive.
OS
loading?
Done
N
Nonsystem
disk message?
Y
Bootable
diskette
in drive?
N
Install bootable
diskette and
reboot computer.
Y
N
Boot
from another
device?
Y
Go to
“Flowchart
2.17—Nonfunctioning Device.”
N
Diskette
drive enabled
in the Setup
utility?
Enable drive
and cold boot
computer.
Y
Y
Reset the computer.
Is diskette
drive boot
order
correct?
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
for
Check diskette
for system files.
Try d iff er ent
diskette.
Nonsystem
disk error?
N
loading?
N
OS
Y
1. Replace diskette
2. Replace system
Y
drive.
board.
Done
Change boot
priority using
the Setup Utility.
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Maintenance and Service Guide 2–19
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
loading from
CD-ROM or
DVD-ROM drive.
Boots from
CD or DVD?
N
Reseat
No OS
drive.
N
bootable disc.
Disc
in drive?
Install
Y
Bootable
disc in
drive?
Y
Try another
bootable disc.
N
Install bootable
disc and
reboot
computer.
Y
Done
Y
Boots from
CD or DVD?
Done
N
Y
Booting
from another
device?
N
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Reset the computer.
Booting
correct?
N
Correct boot
order using
the Setup Utility.
order
Y
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
for
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
2–20 Maintenance and Service Guide
Flowchart 2.15—No Audio, Part 1
N
Turn up audio
No audio.
internally or
externally.
Audio? Done
N
Troubleshooting
Y
Computer in
docking device
(if applicable)?
Y
Undock
Internal
audio?
N
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Y
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Replace
the
docking device.
Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Audio? Done
N
Maintenance and Service Guide 2–21
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”
N
Audio
driver in OS
configured?
Y
N
Correct
drivers for
application?
Y
Connect to
external
speaker.
Reload
audio drivers.
Load drivers and
set configuration
in OS.
Replace audio
board and
Audio?
YN
speaker
connections
in computer
(if applicable).
Audio? Done
1. Replace internal speakers.
2. Replace audio board (if applicable).
3. Replace system board.
YN
2–22 Maintenance and Service Guide
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from the computer
and inspect cables and plugs for bent or broken pins or
Clear
CMOS.
Reattach device.
Close computer,
plug in power,
and reboot.
other damage.
Any physical
device detected?
N
Replace hard drive.
Y
Operating System
Troubleshooting
Fix or
replace
broken item.
Go to
“Flowchart
2.9—No
(OS) Loading.”
N
Device
boots
properly?
Y
Done
Replace NIC.
If integrated NIC,
replace system
board.
Y
Replace diskette
drive.
Maintenance and Service Guide 2–23
Device
boots
properly?
Done
N
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.
Connect computer
to good external
keyboard.
N
Y
Reseat internal
connector
(if applicable).
Y
External
device
works?
keyboard
Replace
system
board.
N
OK?
Replace internal
keyboard or
cable.
Y
Done Done
OK?
N
Replace
system
board.
2–24 Maintenance and Service Guide
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.
Connect computer
to good external
pointing device.
N
External
device
works?
Y
Reseat internal
pointing device
connector
(if applicable).
Replace
system
board.
N
OK?
Replace internal
pointing device
or cable.
Y
Y
Done Done
OK?
N
Replace
system
board.
Maintenance and Service Guide 2–25
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network
or modem
connection.
N
Network
or modem jack
active?
Y
Digital
line?
N
Replace jack
or have jack
activated.
Y
Connect
to nondigital
line.
Y
Done
Y
Disconnect all
the computer
NIC/modem
configured
in OS?
power from
and open.
N
Reload
drivers and
reconfigure.
OK?
N
Replace the
NIC/modem
(if applicable).
Y
Reseat NIC/modem
(if applicable).
OK? Done
N
Replace
system
board.
2–26 Maintenance and Service Guide
Software Updates and
3.1 Software Updates
To stay current with the newest technology and maintain optimal
performance, install the latest versions of HP software on your
computer as they become available.
To update HP software:
1. Identify your computer model, product category, and series
or family. Prepare for a system ROM update by identifying
the ROM version currently installed on the computer. For
more information, refer to
Information.”
CAUTION: If your computer is connected to a network, it is
Ä
recommended that you consult with your network administrator before
installing any software updates, especially system ROM updates.
“Accessing Computer
3
Recovery
The computer system ROM stores the BIOS software. The
✎
BIOS initializes the operating system, determines how the
computer will interact with the hardware devices, and provides
for data transfer among hardware devices, including the time
and date.
2. Access the updates through the HP Web site
http://www.hp.com) or the Support Software CD (purchased
(
separately). For information about obtaining the Support
Software CD, refer to
3. Install the updates.
Maintenance and Service Guide 3–1
“Obtaining the Support Software CD.”
Software Updates and Recovery
Accessing Computer Information
Before you access the updates for your computer, collect the
following information:
■ The product category is Notebook.
■ The product family name and series number are printed on
the display bezel.
■ Model information is provided on the serial number label on
the bottom of the computer.
To determine whether available ROM updates contain later ROM
versions than those currently installed on the computer, you need
to know the version of the system ROM currently installed.
ROM version information (also known as ROM date and System
BIOS) can be displayed by pressing
Microsoft Windows) or by opening Computer Setup.
To use Computer Setup for displaying ROM information:
1. Open Computer Setup by turning on or restarting the
computer, and then pressing
Based Setup” message is displayed in the lower-left corner of
the screen.
fn+esc (if you are already in
f10 while the “F10 = ROM
2. Use the arrow keys to select File > System Information, and
then press
enter.
ROM date information is displayed.
3. To exit Computer Setup, use the arrow keys to select File >
Ignore changes and exit. Then follow the instructions on the
screen.
3–2 Maintenance and Service Guide
Software Updates and Recovery
Obtaining the Support Software CD
The Support Software CD provides HP software updates and
installation instructions. The CD includes device drivers, ROM
updates, and utilities.
To purchase the current Support Software CD or a subscription
that provides both the current version and future versions of
CD, visit the HP Web site at http://www.hp.com.
the
Software Updates and the HP Web Site
Most software on the HP Web site is packaged in compressed
files called SoftPaqs. Some ROM updates may be packaged in
compressed files called ROMPaqs.
Most download packages contain a file named Readme.txt. A
Readme.txt file contains information regarding installing and
troubleshooting the file. The Readme.txt files included with
ROMPaqs are provided in English only.
Maintenance and Service Guide 3–3
Software Updates and Recovery
Downloading a ROM Update
CAUTION: To prevent damage to the computer or an unsuccessful
Ä
installation, download and install a ROM update only when the computer
is connected to reliable external power using the AC adapter. Do not
download or install a ROM update while the computer is running on
battery power, docked in an optional docking device, or connected to an
optional power source. During the download and installation:
■ Do not disconnect power from the computer by unplugging the
power cord from the AC outlet.
■ Do not shut down the computer or initiate standby or hibernation.
■ Do not insert, remove, connect, or disconnect any device, cable,
or cord.
To download a ROM update:
1. Access the page on the HP Web site that provides software
for your computer:
❏ Select Start > Help and Support, and then click a
software update link.
– or –
❏ Visit the HP Web site at http://www.hp.com/support.
2. Follow the instructions on the screen to identify your
computer and access the ROM update you want to download.
3. At the download area:
a. Identify the ROM update that is later than the ROM
version currently installed on your computer. Make a note
of the date, name, or other identifier. You may need this
information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the instructions on the screen to download your
selection to the hard drive.
Make a note of the path to the location on your hard
✎
drive where the ROM package will be downloaded.
You may need to access the ROM package after it has
been downloaded.
3–4 Maintenance and Service Guide
Installing a ROM Update
If your computer is connected to a network, it is recommended
✎
that you consult with your network administrator before
installing any software updates, especially system ROM
updates.
ROM installation procedures vary. Follow any instructions that
are displayed on the screen after the download is complete. If no
instructions are displayed:
To install a ROM update:
1. Open Windows Explorer by selecting Start > All
Programs
2. In the left pane of the Windows Explorer window:
a. Click My Computer and then your hard drive
designation. (The hard drive designation is typically
Local
b. Open the folder on your hard drive that contains the
update.
> Accessories > Windows Explorer.
Disk C.)
Software Updates and Recovery
Follow the path you made a note of before you
✎
downloaded the update.
3. Double-click the file with an .exe extension (for example,
filename.exe).
The ROM installation begins.
4. Complete the installation by following the instructions on the
screen.
After a message on the screen reports a successful installation,
✎
you may delete the downloaded file from your hard drive.
Maintenance and Service Guide 3–5
Software Updates and Recovery
Downloading Other Software
To download and install software other than a ROM update:
1. Access the page on the HP Web site that provides software
for your computer:
❏ Select Start > Help and Support, and then click a
software update link.
– or –
❏ Visit the HP Web site at http://www.hp.com/support and click
Download drivers and software to download the
software for your computer model.
2. Follow the instructions on the screen to find the software you
want to update.
3. At the download area, select the software you want and
follow the download instructions on the Web page.
Make a note of the path to the location on your hard drive
✎
where the ROM package will be downloaded. You may
need to access the ROM package after it has been
downloaded.
4. When the download is complete, open Windows Explorer by
selecting Start > All Programs > Accessories > Windows
Explorer.
3–6 Maintenance and Service Guide
Software Updates and Recovery
5. In the left pane of the Windows Explorer window, click
Computer and then your hard drive designation. (The
My
hard drive designation is typically Local Disk C.)
Follow the path you made a note of earlier to the folder on
✎
your hard drive that contains the update.
6. Open the folder and double-click the file with an .exe
extension (for example, filename.exe).
The installation begins.
7. Complete the installation by following the instructions on the
screen.
After a message on the screen reports a successful installation,
✎
you may delete the download package from your hard drive.
Maintenance and Service Guide 3–7
Software Updates and Recovery
3.2 System Recovery
The computer system recovery process provides several ways to
recover optimal system functionality. For best results, attempt to
recover optimal computer functionality by using the following
procedures in the order described here.
Safeguarding Your Data
Software or devices added to the computer can cause your system
to become unstable. To safeguard your documents, store personal
files in the My Documents folder and periodically create a
backup copy of the My Documents folder.
Altiris Local Recovery
Altiris Local Recovery is a preloaded application that protects the
files on your computer by storing copies of files, called
snapshots. If files on your computer are accidentally deleted or
corrupted, you can easily restore the files yourself. You can also
restore your complete file system to a previous state.
Altiris Local Recovery provides protection of files by backing up
files to a hidden Altiris recovery partition. When you install the
software, the Recovery Agent Partition Wizard guides you
through the process of creating the recovery partition. After the
partition is created, the computer restarts and creates the first
snapshot. After the snapshot is created, the computer restarts,
making the snapshot available for recovery through Windows.
By default, Local Recovery automatically takes snapshots of your
files on a regular basis. You can change the snapshot schedule.
For more information, refer to the Altiris Local Recovery Help.
To access your snapshots in the Altiris Recovery Agent folder:
1. Right-click the Altiris Recovery Agent icon on your desktop.
2. Click Open.
3–8 Maintenance and Service Guide
To restore one of the listed snapshots, drag the snapshot file to the
appropriate location on your hard drive.
For more information on configuring and using Altiris Local
Recovery, visit the HP Web site at
or open the software and click Help on the menu bar.
http://www.hp.com/go/easydeploy,
Using System Restore Points
System Restore is an operating system feature that allows you to
reverse undesirable changes to your computer by restoring the
computer to an earlier state, called a restore point. A restore point
is a “snapshot” of your software, drivers, and operating system
files at a particular time. The computer automatically creates
restore points at regular intervals and may create additional
restore points when you change your personal settings or add
software or hardware.
You can manually create additional restore points to provide
increased protection for your system files and settings. It is
recommended that you manually create restore points
■ Before you add or extensively modify software or hardware.
Software Updates and Recovery
■ Periodically, whenever the system is performing optimally.
Restoring to any restore point does not affect your data files. For
example, restoring your system software to an earlier state will
not affect documents or e-mails that you saved after that time.
If you do not like the results of your restoration, you can
✎
reverse the restoration.
Maintenance and Service Guide 3–9
Software Updates and Recovery
Creating a System Restore Point
To create a system restore point:
1. Select Start > Help and Support.
2. Click System Restore.
The System Restore window opens.
3. Click Create a restore point, and then click Next.
4. Follow the on-screen instructions.
Restoring to a Restore Point
To restore the computer to a previous date and time when it was
functioning optimally:
1. Select Start > Help and Support.
2. Click System Restore.
The System Restore window opens.
3. Click Restore my computer to an earlier time, and then
click Next.
4. Follow the on-screen instructions.
3–10 Maintenance and Service Guide
Reinstalling Applications
Applications preinstalled or preloaded on your computer can be
reinstalled by using the Recovery disc or a third-party software
disc.
In most cases, the applications preloaded on your computer,
✎
such as those available in the Software Setup Utility, can be
reinstalled from your hard drive. To access the Software Setup
Utility, select Start > All Programs > Software Setup.
The application reinstallation process replaces corrupted system
files within the application and reinstalls deleted system files
within the application.
■ In most cases: If the application you are reinstalling is still
installed on your computer, the reinstallation process does
not affect your settings within the application.
■ In all cases: If an application has been deleted from your
computer, the reinstallation process reinstalls the application
or utility to the factory image but cannot restore your
personal settings.
Software Updates and Recovery
Reinstalling Applications from the Hard Drive
To reinstall a preloaded application or utility from your hard
drive:
1. Select Start > All Programs > Software Setup, and then
follow the instructions on the screen.
2. When you are prompted to select the software you want to
reinstall, select or clear the appropriate check boxes.
Maintenance and Service Guide 3–11
Software Updates and Recovery
Reinstalling Applications from Discs
To reinstall applications from discs:
1. Insert the disc into the optical drive.
❏ If autorun is enabled, an installation wizard opens.
❏ If autorun is disabled, select Start > Run. Enter
x:\setup.exe
where x is your optical drive designation
and then select OK.
2. When the installation wizard opens, follow the installation
instructions on the screen.
3. Restart the computer if prompted.
Repairing the Operating System
To attempt an operating system repair without deleting your
personal data, use the Operating System disc that was shipped
with the computer:
If your computer does not have an optical drive, you may need
✎
to connect to an optional external MultiBay.
1. Connect the computer to external power through the
adapter and turn on the computer.
AC
2. Immediately insert the Operating System disc into the
computer.
3. Press and hold the power button for at least 5 seconds to turn
off the computer.
4. Press the power button again to turn on the computer.
5. When prompted, press any key to start from the disc.
3–12 Maintenance and Service Guide
Software Updates and Recovery
After a few minutes, you may need to select your language,
and then the Setup Wizard opens.
On the “Welcome to Setup” page, do not press R (step 8 in
✎
this procedure) until you have completed steps 6 and 7.
6. Press enter to continue.
A licensing agreement page is displayed.
7. Press f8 to accept the agreement and continue.
The “Setup” page is displayed.
8. Press R to repair the selected Windows installation.
The repair process begins. This process takes 1 to 2 hours to
complete.
The computer restarts in Windows after the process is complete.
Maintenance and Service Guide 3–13
Software Updates and Recovery
Reinstalling the Operating System
CAUTION: To protect your personal data and the software installed
Ä
on the computer, back up your data before reinstalling the operating
system. See the Windows online Help utility to learn more about
backing up your
“backup” in the Search box.
During the reinstallation, you may be prompted for your
✎
Product Key. Your Product Key is provided on the Microsoft
Certificate of Authenticity label on the bottom of the computer.
If other recovery efforts do not successfully repair the operating
system, you can reinstall it.
To reinstall the operating system:
If your computer does not have an optical drive, you may need
✎
to connect to an optional external MultiBay.
1. Connect the computer to external power through the
adapter and turn on the computer.
AC
files. Select Start > Help and Support. Then type
2. Immediately insert the Operating System disc into the
computer.
3. Press and hold the power button for at least 5 seconds to turn
off the computer.
3–14 Maintenance and Service Guide
Software Updates and Recovery
4. Press the power button again to turn on the computer.
5. When prompted, press any key to start from the disc.
After a few minutes, you may need to select your language,
and then the Setup Wizard opens.
6. Press enter to continue.
A licensing agreement page is displayed.
7. Press f8 to accept the agreement and continue.
The “Setup” page is displayed.
8. Press esc to continue installing a new copy of the operating
system instead of repairing it.
9. Press enter to set up the operating system.
10. Press C to continue setup using this partition.
11. Select Format the partition using the NTFS file system
(Quick), and then press
Formatting this drive deletes all current files.
Ä
enter.
12. Press F to format the drive.
The reinstallation process begins. This process takes
to 2 hours to complete.
1
The computer restarts in Windows when the process is complete.
Maintenance and Service Guide 3–15
Software Updates and Recovery
Reinstalling Device Drivers and Other Software
After the operating system installation process is complete, you
must reinstall drivers.
To reinstall drivers, use the Recovery disc included with the
computer:
1. While running Windows, insert the Recovery disc into the
optical drive.
2. If you do not have autorun enabled:
a. Select Start > Run.
b. Then type D:\SWSETUP\APPINSTL\SETUP.EXE
where D indicates the optical drive.
3. Follow the on-screen instructions for installing the drivers.
After the drivers are reinstalled, you must reinstall any software
you added to the computer. Follow the installation instructions
provided with the software.
3–16 Maintenance and Service Guide
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers.
4.1 Serial Number Location
When ordering parts or requesting information, provide the
computer serial number and model number located on the bottom
of the computer.
4
Serial Number Location
Maintenance and Service Guide 4–1
Illustrated Parts Catalog
4.2 Computer Major Components
Computer Major Components
4–2 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3 -1
Spare Parts: Computer Major Components
Spare Part
Item Description
1 Display assemblies (include wireless antenna boards and cables)
15.0-inch, SXGA+WVA, TFT
15.0-inch, XGA, TFT
14.1-inch, XGA, TFT
2 Switch covers
For use with full-featured models
For use with defeatured models
Number
378210-001
378209-001
378208-001
378232-001
378242-001
3 LED board (for use only with full-featured models;
includes LED board cable)
4 Keyboards
For use with computer models with Dual Stick (Pointing Stick and
TouchPad) pointing devices:
Brazil
Czech Republic
Denmark
France
French Canada
Germany
Greece
Hungary
Iceland
International
Israel
Italy
Japan
Korea
Latin America
398609-201
398609-221
398609-081
398609-051
398609-121
398609-041
398609-151
398609-211
398609-DD1
398609-002
398609-BB1
398609-061
398609-291
398609-AD1
398609-161
Norway
Portugal
Russia
Saudi Arabia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Ta i wa n
Thailand
Tu r ke y
United Kingdom
United States
378228-001
398609-091
398609-131
398609-251
398609-171
398609-231
398609-BA1
398609-071
398609-101
398609-111
398609-AB1
398609-281
398609-141
398609-031
398609-001
Maintenance and Service Guide 4–3
Illustrated Parts Catalog
Computer Major Components
4–4 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
(Continued)
Spare Part
Item Description
4 Keyboards
For use with computer models with TouchPad only pointing devices:
Belgium
Brazil
Czech Republic
Denmark
France
French Canada
Germany
Greece
Hungary
Iceland
International
Israel
Italy
Japan
Korea
5 Fan 378233-001
6 Heat sink (includes thermal paste) 379799-001
(Continued)
378248-181
378248-201
378248-221
378248-081
378248-051
378248-121
378248-041
378248-151
378248-211
378248-DD1
378248-002
378248-BB1
378248-061
378248-291
378248-AD1
Latin America
Norway
Portugal
Russia
Saudi Arabia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Ta i wa n
Thailand
Tu r ke y
United Kingdom
United States
Number
378248-161
378248-091
378248-131
378248-251
378248-171
378248-231
378248-BA1
378248-071
378248-101
378248-111
378248-AB1
378248-281
378248-141
378248-031
378248-001
Maintenance and Service Guide 4–5
Illustrated Parts Catalog
Computer Major Components
4–6 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
7 Processors (include thermal paste)
Intel Pentium M 2.13-GHz
Intel Pentium M 2.00-GHz
Intel Pentium M 1.86-GHz
Intel Pentium M 1.73-GHz
Intel Pentium M 1.60-GHz
Intel Pentium M 1.30-GHz
Intel Celeron M 1.5-GHz
Intel Celeron M 1.4-GHz
Intel Celeron M 1.3-GHz
8 Top covers (include TouchPad)
For use with computer models with Dual Stick
(Pointing Stick and TouchPad) pointing devices:
For use with full-featured models
For use with defeatured models
Pointing stick board (not illustrated; for use only with
computer models with Dual Stick pointing devices)
Miscellaneous Plastics Kit 378236-001
(Continued)
Spare Part
Number
378224-001
378223-001
378222-001
378221-001
378220-001
378219-001
378218-001
378217-001
378216-001
399109-001
378230-001
378239-001
399110-001
Includes:
9a
9b
9c
10 Modem board 325521-001
Maintenance and Service Guide 4–7
RTC battery
Memory module/Mini PCI compartment cover
(includes 1 captive screw)
Hard drive cover (includes 2 captive screws)
Not illustrated:
Computer feet
PC Card slot space savers (2)
Illustrated Parts Catalog
Computer Major Components
4–8 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
(Continued)
Spare Part
Item Description
11 Memory modules (400-MHz DDR2)
1024 MB
512 MB
256 MB
128 MB
12 Speaker 378237-001
13 USB/audio board (for use only with full-featured
models; includes audio board cable, and
board cable)
USB
Audio board (for use only with defeatured models;
includes audio board cable)
14 System boards
For use with full-featured models
For use with defeatured models-GML
For use with defeatured models-GM
15 Digital media board (for use only with full-featured
models; includes digital media board cable)
16 Base enclosure
For use with full-featured models
For use with defeatured models
Number
336579-001
336578-001
336577-001
336576-001
378226-001
378241-001
378225-001
378238-001
383219-001
378229-001
378231-001
378240-001
17 Serial connector module (for use only with
full-featured models; includes serial connector
cable)
board
Maintenance and Service Guide 4–9
378227-001
Illustrated Parts Catalog
Computer Major Components
4–10 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
18 Mini PCI communications modules
802.11b WLAN card, for use in most of the world
802.11b WLAN card, for use in the rest of the world
802.11b/g WLAN card, for use in most of the world
802.11b/g WLAN card, for use in the the rest of the
world
802.11b/g combination WLAN card, for use
internationally
802.11b/g combination WLAN card, for use Japan
802.11b/g combination WLAN card, for use in
United States
the
802.11a/b/g combination WLAN card, for use in
Europe, Middle East, Africa
802.11a/b/g combination WLAN Mini PCI
communications card for use Japan
802.11a/b/g combination WLAN card, for use
internationally
802.11a/b/g combination WLAN card, for use Japan
802.11a/b/g combination WLAN card, for use in most
of the world
802.11a/b/g combination WLAN card, for use in
United States
the
802.11a/b/g High Band combination WLAN card
(Continued)
Spare Part
Number
381580-001
381581-001
381582-001
381583-001
373032-002
373032-291
373032-001
373900-021
373900-291
373033-002
373033-291
373900-001
373033-001
373901-001
19 Battery packs
6-cell, 4.8-AHr
6-cell, 4.4-AHr
6-cell, 4.4-AHr
6-cell, 2.2-AHr
Maintenance and Service Guide 4–11
367457-001
372772-001
383220-001
364602-001
Illustrated Parts Catalog
Computer Major Components
4–12 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
20 Optical drives (include bezel)
24X Max CD-ROM drive
8X Max DVD-ROM drive
8X Max DVD±RW and CD-RW Combo Drive
4X Max DVD±RW and CD-RW Combo Drive
2X Max DVD±RW and CD-RW Combo Drive
DVD/CD-RW Combo Drive
DVD±RW and CD-RW Double Layer Combo Drive
DVD±RW and CD-RW Combo Drive
21 Broadcomm Bluetooth® wireless board (includes
Bluetooth board cable)
22 Hard drives (include frame and connector)
5400-rpm
80-GB
60-GB
40-GB
380108-001
378215-001
380107-001
4200-rpm
80-GB
60-GB
40-GB
30-GB
(Continued)
Spare Part
Number
380768-001
380770-001
380773-001
380771-001
375557-001
380772-001
398608-001
403093-001
367871-001
378214-001
378213-001
378212-001
378211-001
Maintenance and Service Guide 4–13
Illustrated Parts Catalog
4.3 Miscellaneous Plastics Kit
Table 3-2
Miscellaneous Plastics Kit
Spare Part Number Information
Spare Part
Item Description
Miscellaneous Plastics Kit
Includes:
1 Memory module/Mini PCI compartment cover
(includes 1 captive screw)
2 Hard drive cover (includes 2 captive screws)
3 RTC battery
4 Computer feet (4)
5 PC Card slot space savers (2)
4–14 Maintenance and Service Guide
Number
378236-001
4.4 Miscellaneous Cable Kit
Tabl e 3-3
Miscellaneous Cable Kit
Spare Part Number Information
Illustrated Parts Catalog
Item
1 Bluetooth board cable
2 LED board cable
3 RJ-11 connector module and cable
4 Audio board cable
5 USB board cable
6 Serial connector module cable
Maintenance and Service Guide 4–15
Description
Miscellaneous Cable Kit
Includes:
381709-001
Illustrated Parts Catalog
4.5 Mass Storage Devices
4–16 Maintenance and Service Guide
Tabl e 3-4
Mass Storage Devices
Spare Part Number Information
Item Description
1 Hard drives (include frame and connector)
5400-rpm
80-GB
60-GB
40-GB
2 Optical drives (include bezel)
380108-001
378215-001
380107-001
4200-rpm
80-GB
60-GB
40-GB
30-GB
Illustrated Parts Catalog
Spare Part
Number
378214-001
378213-001
378212-001
378211-001
24X Max CD-ROM drive
8X Max DVD-ROM drive
8X Max DVD±RW and CD-RW Combo Drive
4X Max DVD±RW and CD-RW Combo Drive
2X Max DVD±RW and CD-RW Combo Drive
DVD/CD-RW Combo Drive
DVD±RW and CD-RW Double Layer Combo Drive
DVD±RW and CD-RW Combo Drive
Maintenance and Service Guide 4–17
380768-001
380770-001
380773-001
380771-001
375557-001
380772-001
398608-001
403093-001
Illustrated Parts Catalog
4.6 Miscellaneous (Not Illustrated)
Tabl e 3-5
Miscellaneous (Not Illustrated)
Spare Part Information
Description
65 watt AC adapter 239704-001
HP Advanced Docking Station 374804-001
HP Docking Station 374803-001
Docking Device Miscellaneous Plastics Kit 380089-001
Carrying cases
Nylon top load
Nylon entry-level
External MultiBay cradle 366143-001
External MultiBay cradle power cable and stand 366144-001
MultiBay 24X DVD/CD-RW Combo Drive 373315-001
MultiBay 8X DVD-ROM Drive 373314-001
MultiBay hard drive, 80-GB, 5400-rpm 375198-001
8-cell travel battery 367456-001
USB 1.1 diskette drive 359118-001
Spare Part
Number
325815-001
and
325815-002
325814-001
4–18 Maintenance and Service Guide
Illustrated Parts Catalog
Tabl e 3-5
Miscellaneous (Not Illustrated)
Spare Part Information
Description
Screw Kit (includes the following screws; refer to
Appendix C, “Screw Listing,” for more information on
specifications and usage
■ Hex socket HM5.0×9.0 screw lock
■ Phillips PM2.5×13.0 spring-loaded
screw
■ Phillips PM2.5×4.0 shoulder screw
■ Phillips PM2.5×4.0 screw
■ Phillips PM2.0×8.0 shoulder screw
■ Phillips PM2.0×7.0 screw
(Continued)
■ Phillips PM2.0×4.0 screw
■ Phillips PM2.0×3.0 screw
■ Phillips PM1.5×4.0 screw
■ Phillips PM1.5×3.5 screw
■ Torx8 T8M2.0×9.0 screw
■ Torx8 T8M2.0×4.0 screw
■ Torx8 T8M2.0×2.0 screw
Spare Part
Number
378235-001
Maintenance and Service Guide 4–19
Illustrated Parts Catalog
Miscellaneous (Not Illustrated)
Tabl e 3-5
Spare Part Information
Description
Power cords
For use in:
Australia and New Zealand 246959-011
Belgium, Europe, Finland, France, Germany, Greece,
Netherlands, Norway, Portugal, Spain, and Sweden
the
Brazil 246959-201
Canada, French Canada, Latin America, Taiwan,
Thailand, and the United States
Denmark 246959-081
Hong Kong and the United Kingdom 246959-031
Israel 246959-BB1
Italy 246959-061
Japan 246959-291
Korea 246959-AD1
Sweden 246959-AG1
(Continued)
Spare Part
Number
246959-021
246959-001
4–20 Maintenance and Service Guide
Illustrated Parts Catalog
4.7 Sequential Part Number Listing
Table 3 -6
Sequential Part Number Listing
Spare Part
Number Description
239704-001 65-watt AC adapter
246959-001 Power cord for use in Canada, French Canada, Latin America,
Taiwan, Thailand, and the United States
246959-011 Power cord for use in Australia and New Zealand
246959-021 Power cord for use in Belgium, Europe, Finland, France,
Germany, Greece, the
and Sweden
246959-031 Power cord for use in Hong Kong and the United Kingdom
246959-061 Power cord for use in Italy
246959-081 Power cord for use in Denmark
246959-201 Power cord for use in Brazil
246959-291 Power cord for use in Japan
246959-AD1 Power cord for use in Korea
246959-AG1 Power cord for use in Sweden
246959-BB1 Power cord for use in Israel
325521-001 Modem board
Netherlands, Norway, Portugal, Spain,
325814-001 Nylon entry-level carrying case
325815-001 Nylon top load carrying case
325815-002 Nylon top load carrying case
336576-001 128-MB memory module, 400-MHz DDR2
336577-001 256-MB memory module, 400-MHz DDR2
336578-001 512-MB memory module, 400-MHz DDR2
Maintenance and Service Guide 4–21
Illustrated Parts Catalog
Table 3 -6
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
336579-001 1024-MB memory module, 400-MHz DDR2
359118-001 USB 1.1 diskette drive
364602-001 6-cell, 2.2-AHr battery pack
366143-001 External MultiBay cradle
366144-001 External MultiBay cradle power cable and stand
367456-001 8-cell travel battery
367457-001 6-cell, 4.8-AHr battery pack
367871-001 Broadcomm Bluetooth wireless board, includes cable
372772-001 6-cell, 4.4-AHr battery pack
373032-001 802.11b/g combination WLAN Mini PCI communications card
for use in the United States
373032-002 802.11b/g combination WLAN Mini PCI communications card
for use internationally
373032-291 802.11b/g combination WLAN Mini PCI communications card
for use Japan
373033-001 802.11a/b/g combination WLAN card Mini PCI
communications card for use in the
United States
373033-002 802.11a/b/g combination WLAN Mini PCI communications
card for use internationally
373033-291 802.11a/b/g combination WLAN Mini PCI communications
card for use in Japan
373314-001 MultiBay 8X DVD-ROM Drive
373315-001 MultiBay 24X DVD/CD-RW Combo Drive
373900-001 802.11a/b/g combination WLAN card Mini PCI
communications card for use in most of the world
4–22 Maintenance and Service Guide
Table 3 -6
Illustrated Parts Catalog
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
373900-021 802.11a/b/g combination WLAN Mini PCI communications
card for use Europe, Middle East, and Africa
373900-291 802.11a/b/g combination WLAN Mini PCI communications
card for use Japan
373901-001 802.11a/b/g High Band combination WLAN Mini PCI
communications card
374803-001 HP Docking Station
374804-001 HP Advanced Docking Station
375198-001 MultiBay hard drive, 80-GB, 5400-rpm
375557-001 2X Max DVD±RW and CD-RW Combo Drive, includes bezel
378208-001 14.1-inch, XGA, TFT, display assembly, includes wireless
antenna boards and cables
378209-001 15.0-inch, XGA, TFT, display assembly, includes wireless
antenna boards and cables
378210-001 15.0-inch, SXGA+WVA, TFT display assembly, includes
wireless antenna boards and cables
378211-001 30-GB hard drive, 4200-rpm, includes frame and connector
378212-001 40-GB hard drive, 4200-rpm, includes frame and connector
378213-001 60-GB hard drive, 4200-rpm, includes frame and connector
378214-001 80-GB hard drive, 4200-rpm, includes frame and connector
378215-001 60-GB hard drive, 5400-rpm, includes frame and connector
378216-001 Intel Celeron M 1.3-GHz processor, includes thermal paste
378217-001 Intel Celeron M 1.4-GHz processor, includes thermal paste
378218-001 Intel Celeron M 1.5-GHz processor, includes thermal paste
378219-001 Intel Pentium M 1.30-GHz processor, includes thermal paste
Maintenance and Service Guide 4–23
Illustrated Parts Catalog
Table 3 -6
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
378220-001 Intel Pentium M 1.60-GHz processor, includes thermal paste
378221-001 Intel Pentium M 1.73-GHz processor, includes thermal paste
378222-001 Intel Pentium M 1.86-GHz processor, includes thermal paste
378223-001 Intel Pentium M 2.00-GHz processor, includes thermal paste
378224-001 Intel Pentium M 2.13-GHz processor, includes thermal paste
378225-001 System board, for use only with full-featured models
378226-001 USB/audio board, includes audio board cable and
board cable, for use only with full-featured models
USB
378227-001 Serial connector board, includes serial connector board cable
378228-001 LED board, includes LED board cable
378229-001 Digital media board, includes digital media board cable
378230-001 Top cover, includes TouchPad, for use only with full-featured
models
378231-001 Base enclosure, for use only with full-featured models
378232-001 Switch cover, for use only with full-featured models
378233-001 Fan
378235-001 Miscellaneous Screw Kit
378236-001 Miscellaneous Plastics Kit
378237-001 Speaker
378238-001 System board, for use only with defeatured models (GML)
378239-001 Top cover, includes TouchPad, for use only with defeatured
models
378240-001 Base enclosure, for use only with defeatured models
4–24 Maintenance and Service Guide
Table 3 -6
Illustrated Parts Catalog
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
378241-001 Audio board, includes audio cable, for use only with defeatured
models
378242-001 Switch cover, for use only with defeatured models
378248-001 Keyboard for use in United States
378248-002 Keyboard for use internationally
378248-031 Keyboard for use in United Kingdom
378248-041 Keyboard for use in Germany
378248-051 Keyboard for use in France
378248-061 Keyboard for use in Italy
378248-071 Keyboard for use in Spain
378248-081 Keyboard for use in Denmark
378248-091 Keyboard for use in Norway
378248-101 Keyboard for use in Sweden
378248-111 Keyboard for use in Switzerland
378248-121 Keyboard for use in French Canada
378248-131 Keyboard for use in Portugal
378248-141 Keyboard for use in Turkey
378248-151 Keyboard for use in Greece
378248-161 Keyboard for use in Latin America
378248-171 Keyboard for use in Saudi Arabia
378248-181 Keyboard for use in Belgium
378248-201 Keyboard for use in Brazil
378248-211 Keyboard for use in Hungary
Maintenance and Service Guide 4–25
Illustrated Parts Catalog
Table 3 -6
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
378248-221 Keyboard for use in the Czech Republic
378248-231 Keyboard for use in Slovakia
378248-251 Keyboard for use in Russia
378248-281 Keyboard for use in Thailand
378248-291 Keyboard for use in Japan
378248-AB1 Keyboard for use in Taiwan
378248-AD1 Keyboard for use in Korea
378248-BA1 Keyboard for use in Slovenia
378248-BB1 Keyboard for use in Israel
378248-DD1 Keyboard for use in Iceland
379799-001 Heat sink, includes thermal paste
380089-001 Docking Station Miscellaneous Plastics Kit
380108-001 80-GB hard drive, 5400-rpm, includes frame and connector
380768-001 24X Max CD-ROM drive, includes bezel
380770-001 8X Max DVD-ROM drive, includes bezel
380771-001 4X Max DVD±RW and CD-RW Combo Drive, includes bezel
380772-001 DVD/CD-RW Combo Drive, includes bezel
380773-001 8X Max DVD±RW and CD-RW Combo Drive, includes bezel
381580-001 802.11b/g WLAN Mini PCI communications card for use
most of the world
in
381581-001 802.11b/g WLAN Mini PCI communications card for use in the
rest of the world
381582-001 802.11b/g WLAN Mini PCI communications card for use
most of the world
in
4–26 Maintenance and Service Guide
Table 3 -6
Illustrated Parts Catalog
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
381583-001 802.11b/g WLAN Mini PCI communications card for use in the
rest of the world
381709-001 Miscellaneous Cable Kit
383219-001 System board, for use only with defeatured models (GM)
383220-001 6-cell, 4.0-AHr battery pack
378242-001 Switch cover, for use only with defeatured models
398608-001 DVD±RW and CD-RW Double Layer Combo Drive
398609-001 Keyboard for use in United States
398609-002 Keyboard for use internationally
398609-031 Keyboard for use in United Kingdom
398609-041 Keyboard for use in Germany
398609-051 Keyboard for use in France
398609-061 Keyboard for use in Italy
398609-071 Keyboard for use in Spain
398609-081 Keyboard for use in Denmark
398609-091 Keyboard for use in Norway
398609-101 Keyboard for use in Sweden
398609-111 Keyboard for use in Switzerland
398609-121 Keyboard for use in French Canada
398609-131 Keyboard for use in Portugal
398609-141 Keyboard for use in Turkey
398609-151 Keyboard for use in Greece
398609-161 Keyboard for use in Latin America
Maintenance and Service Guide 4–27
Illustrated Parts Catalog
Table 3 -6
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
398609-171 Keyboard for use in Saudi Arabia
398609-201 Keyboard for use in Brazil
398609-211 Keyboard for use in Hungary
398609-221 Keyboard for use in the Czech Republic
398609-231 Keyboard for use in Slovakia
398609-251 Keyboard for use in Russia
398609-281 Keyboard for use in Thailand
398609-291 Keyboard for use in Japan.
398609-AB1 Keyboard for use in Taiwan
398609-AD1 Keyboard for use in Korea
398609-BA1 Keyboard for use in Slovenia
398609-BB1 Keyboard for use in Israel
398609-DD1 Keyboard for use in Iceland
399109-001 Top cover, includes TouchPad, for use only with computer
models with Dual Stick (Pointing Stick and TouchPad) pointing
devices
399110-001 Pointing stick board (for use only with computer models with
Dual Stick pointing devices)
403093-001 DVD±RW and CD-RW Combo Drive
4–28 Maintenance and Service Guide
Removal and Replacement
This chapter provides essential information for proper and
removal and replacement service.
safe
5.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■ Magnetic screwdriver
■ Phillips P0 screwdriver
■ Torx8 screwdriver
■ 5.0-mm socket for system board locks
■ Flat-bladed screwdriver
■ Tool kit—includes connector removal tool, loopback plugs,
and case utility tool
5
Preliminaries
Maintenance and Service Guide 5–1
Removal and Replacement Preliminaries
5.2 Service Considerations
The following sections include some of the considerations
you should keep in mind during disassembly and assembly
that
procedures.
As you remove each subassembly from the computer, place
✎
Plastic Parts
Cables and Connectors
Ä
subassembly (and all accompanying screws) away from
the
the work area to prevent damage.
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
CAUTION: When servicing the computer, ensure that cables are
placed in their proper locations during the reassembly process.
Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
easily.
tear
5–2 Maintenance and Service Guide
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