HP Compaq NX6105 Getting Started

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Getting Started

HP Compaq Notebook Series

Document Part Number: 415569-001

February 2006

Enhanced for Accessibility

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Getting Started HP Compaq Notebook Series First Edition: February 2006 Document Part Number: 415569-001

Contents

1 Set up the computer

First-time setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Step 1: Unpack the box . . . . . . . . . . . . . . . . . . . . . . . 1–1

Step 2: Insert the battery pack . . . . . . . . . . . . . . . . . . 1–2

Step 3: Connect to power. . . . . . . . . . . . . . . . . . . . . . 1–3

Step 4: Turn on the notebook . . . . . . . . . . . . . . . . . . 1–4

Step 5: Set up the software . . . . . . . . . . . . . . . . . . . . 1–5

Quick Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Top Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Front Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

Left Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9

Right Components . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10

Service and support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–12

2 Next steps

Install software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Enable or disable TouchPad tapping . . . . . . . . . . . . . . . . 2–2

Protect your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Protect your notebook from viruses. . . . . . . . . . . . . . 2–3

Protect your system files . . . . . . . . . . . . . . . . . . . . . . 2–4

Protect your privacy. . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Protect your notebook from power surges. . . . . . . . . 2–5

Turn off your notebook properly . . . . . . . . . . . . . . . . 2–5

Use your notebook safely . . . . . . . . . . . . . . . . . . . . . 2–6

Getting Started iii

Contents

Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Enable communication hardware . . . . . . . . . . . . . . . 2–7

Set up Internet service . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Update your software . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

Access your user guides . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

ATroubleshooting

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1

Troubleshooting resources. . . . . . . . . . . . . . . . . . . . . A–1

Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2

Is the notebook unable to start up? . . . . . . . . . . . . . . A–2

Is the notebook screen blank? . . . . . . . . . . . . . . . . . . A–3

Is software functioning abnormally? . . . . . . . . . . . . . A–4

Is the notebook unresponsive?. . . . . . . . . . . . . . . . . . A–4

Is the notebook overheating? . . . . . . . . . . . . . . . . . . . A–5

Is an external device not working? . . . . . . . . . . . . . . A–6

Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . A–7

Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–8

Preparing to call Customer Care . . . . . . . . . . . . . . . . A–8

Contacting Customer Care by e-mail

or telephone

Taking the notebook to a service partner. . . . . . . . . . A–9

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–9

B System recovery

Safeguarding your data . . . . . . . . . . . . . . . . . . . . . . . . . . B–1

Using System Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . B–2

Setting a restore point . . . . . . . . . . . . . . . . . . . . . . . . B–2

Restoring to a restore point . . . . . . . . . . . . . . . . . . . . B–3

Repairing or reinstalling applications . . . . . . . . . . . . . . . B–3

Reinstalling applications from your hard drive . . . . . B–4

Reinstalling applications from discs . . . . . . . . . . . . . B–4

Getting Started iv

Repairing the operating system . . . . . . . . . . . . . . . . . . . . B–5

Reinstalling the operating system . . . . . . . . . . . . . . . . . . B–6

Reinstalling device drivers and other software . . . . . . . . B–8

Updating reinstalled software . . . . . . . . . . . . . . . . . . . . . B–9

Installing a retail version of an operating system. . . . . . . B–9

Index

Contents

Getting Started v

Set up the computer

First-time setup

Step 1: Unpack the box

To set up the notebook for the first time:

1. Unpack the box.

2. Locate the following:

❏ Notebook 1 ❏ AC adapter 2

1

❏ Battery pack 3 ❏ Power cord 4 ❏ Modem cable 5

Getting Started 1–1

Set up the computer

Step 2: Insert the battery pack

To insert the battery pack:

1. Turn the notebook upside down on a flat surface.

2. Insert the battery pack 1 into the battery bay and rotate it 2 until it is seated.

CAUTION: To prevent a lack of response when you turn on the

notebook at step 4, make sure the battery pack is firmly seated.

1–2 Getting Started

Step 3: Connect to power

To connect the notebook to power:

1. Plug the AC adapter cable into the power connector 1.

2. Plug the power cord into the adapter 2, and then into an outlet 3.

Leave the notebook connected to external power until the battery pack is fully charged and the battery light is turned off. Refer to the location of the battery light (see icon), if necessary.

Set up the computer

Getting Started 1–3

Set up the computer

Step 4: Turn on the notebook

To turn on the notebook:

1. Press the display release button 1 to release the display.

2. Raise the display 2.

3. Press the power button 3.

The power/standby lights are turned on.

1–4 Getting Started

Step 5: Set up the software

If your notebook came with Microsoft® Windows®, set up the software by following the on-screen instructions in the “Welcome to Windows” page.

CAUTION: If you are prompted to select an operating system language

✎

before the "Welcome to Windows" page is displayed, choose carefully. On some models, the languages that you do not choose are deleted from the system and cannot be restored during software setup.

To register your operating system and your notebook, you must be connected to the Internet. For more information about connecting to the Internet, refer to the “Next steps” section in this guide. If you do not send your registration during software setup, you can do so at any time after software setup is complete.

Set up the computer

Getting Started 1–5

Set up the computer

Quick Tour

Top Components

Components Description

1 Power/standby button* When the notebook is

■ Off, press to turn on the notebook.

■ On, briefly press to initiate

hibernation.

■ In standby, briefly press to resume from standby.

■ In hibernation, briefly press to restore from hibernation.

If the system has stopped responding and Windows shutdown procedures cannot be used, press and hold for at least 5 seconds to turn off the notebook.

(Continued)

1–6 Getting Started

Components Description

Set up the computer

2 TouchPad

†

Moves the pointer.

3 Wireless light On: One or more optional internal

(select models only) wireless devices, such as a WLAN

and/or a Bluetooth® device (select models only), are turned on.

*This table describes default settings. To change the function of the power/standby button, select Start > Control Panel > Performance and Maintenance > Power Options > Advanced tab.

†

To change the function of TouchPad components, select Start > Control

Panel > Printers and Other Hardware > Mouse.

‡

For information about establishing a wireless connection, select Start >

Help and Support > User Guides.

‡

Getting Started 1–7

Set up the computer

Front Components

Component Description

1 Power/standby light* On: Notebook is turned on.

Blinking: Notebook is in standby. Off: Notebook is off or in hibernation.

2 IDE (Integrated Drive On or blinking: The internal hard drive

Electronics) drive light or an optical drive is being accessed.

3 Battery light On: The battery pack is charging.

Blinking: The battery pack has reached a low-battery condition.

Off: The battery pack is fully charged or not inserted.

4 Display release button Opens the notebook.

5 Audio-in (microphone) jack Connects an optional monaural (single

sound channel) microphone.

6 Audio-out (headphone) jack Connects optional headphones or

powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR.

*The light on the power/standby button and the power/standby light on the front of the notebook display the same information. The light on the power/standby button is visible when the notebook is open; the power/standby light on the front of the notebook is visible whether the notebook is open or closed.

1–8 Getting Started

Set up the computer

Left Components

Component Description

1 Power connector Connects the AC adapter cable.

2 Monitor port Connects an optional VGA monitor or

projector.

3 Expansion port 2 Connects the notebook to an optional

(select models only) docking device.

4 RJ-45 (network) jack Connects an optional network cable.

5 RJ-11 (modem) jack Connects the modem cable.

6 USB port* Connects an optional USB device.

7 PC Card slot Supports an optional Type I or Type II

32-bit (CardBus) or 16-bit PC Card.

*Depending on the model, the notebook has 2 or 3 USB ports. The other USB ports are on the right side of the notebook.

Getting Started 1–9

Set up the computer

Right Components

Component Description

1 USB ports (1 or 2 depending Connect optional USB devices.

on the notebook model)*

2 Digital Media Slot

(select models only)

Supports an optional digital memory card.

†

3 1394 port Connects an optional 1394a device

(select models only) such as a scanner, a digital camera,

or a digital camcorder.

4 Digital Media Slot light On: An optional digital memory card is

(select models only) being accessed.

5 Optical drive

‡

Supports an optical disc.

(Continued)

1–10 Getting Started

Set up the computer

Component Description

6 S-Video-out jack Connects an optional S-Video device

(select models only) such as a television, VCR, camcorder,

projector, or video capture card.

7 Security cable slot Attaches an optional security cable to

the notebook.

Security solutions are designed

to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.

*Depending on the model, the notebook has 2 or 3 USB ports. The other USB port is on the left side.

†

The digital memory card could be a Secure Digital (SD) Memory Card, Memory Stick, Memory Stick Pro, xD-Picture Card, MultiMediaCard, or SmartMedia (SM) card.

‡

The type of optical drive—for example, a DVD-ROM drive, a DVD/CD-RW Combo Drive, or a DVD+R/RW and CD-RW Combo Drive—varies by notebook model.

Getting Started 1–11

Set up the computer

Service and support

Our award-winning service and support provides fast, friendly, expert advice from our professionally trained support agents. Get the right support, repair, and service options for your products.

For basic troubleshooting information, refer to Appendix A, “Troubleshooting,” in this guide.

For help and support directly from your notebook, go to the Help and Support Center. Select Start > Help and Support.

For easy-to-use technical support and answers to many common questions about your notebook, visit the technical support Web site at

http://www.hp.com/support.

1–12 Getting Started

Install software

The computer includes preinstalled multimedia, antivirus, and firewall software. Depending on the hardware and software included with the computer, the following multimedia tasks may be supported:

■ Playing digital media, including audio and video CDs, audio

and video DVDs, and Internet radio

■ Creating or copying data CDs

■ Creating, editing, and burning audio CDs

2

Next steps

✎

■ Creating, editing, and burning a video or movie to a DVD

or video CD

Some models may be shipped with additional multimedia software on an optical disc. Depending on how you plan to use your notebook, you can install the additional multimedia software at any time.

For details about using software included with the computer, refer to the software documentation, which may be provided on CD or as online Help files within the specific application. Documentation may also be found on the software manufacturer’s Web site.

Getting Started 2–1

Next steps

Enable or disable TouchPad tapping

Tapping is a TouchPad preference that enables you to tap the TouchPad once to select an item or twice to double-click an item. This feature is enabled by default.

To disable or reenable TouchPad Tapping:

1. Use the TouchPad to select Start > Control Panel > Printers and Other Hardware > Mouse > Device Settings. Then select Settings.

2. Select Ta ppi ng . If the Enable Tapping check box is selected, TouchPad Tapping is enabled.

❏ To disable TouchPad Tapping, clear the check box. ❏ To enable TouchPad Tapping, select the check box.

✎

3. Select OK.

All Windows instructions in your user guides describe Microsoft Windows XP procedures based on the default Windows XP category view.

To switch between category view and classic view within Control Panel:

» Select your preference in the Control Panel pane in the left

panel of the Control Panel window.

To get more information about Windows XP category view and Windows XP classic view:

» Select Start > Help and Support > Customizing your

computer > Files, folders, and programs > Use Windows classic folders.

2–2 Getting Started

Protect your notebook

You can use the information in this section to

■ Protect your notebook from viruses.

■ Protect your system files.

■ Protect your privacy.

■ Protect your notebook from power surges.

■ Turn off your notebook properly.

■ Use your notebook safely.

Protect your notebook from viruses

When you use your notebook for e-mail, network, or Internet access, you expose the notebook to computer viruses. Computer viruses can disable your operating system, applications, or utilities, or cause them to function abnormally.

Next steps

Antivirus software can detect most viruses, destroy them, and, in most cases, repair damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be updated.

Norton AntiVirus software is preinstalled on your notebook:

■ Your version of Norton AntiVirus software includes 60 days

of free updates. It is strongly recommended that you protect your notebook against new viruses beyond 60 days by purchasing extended update service.

■ Instructions for using and updating your Norton AntiVirus

software and for purchasing extended update service are provided within the application.

■ To access your Norton AntiVirus software, select Start >

All Programs > Norton Internet Security.

Getting Started 2–3

Next steps

Protect your system files

System Restore is an operating system feature that enables you to undo harmful changes to your notebook software by restoring your software to an earlier time, called a restore point, when your software was functioning optimally.

Manually setting additional restore points provides additional protection for your system files and settings. It is recommended that you manually set restore points

■ Before you add or extensively modify software or hardware.

■ Periodically, whenever the system is performing optimally.

For more information about setting, and restoring from, restore points, refer to “Using System Restore” in Appendix B, “System recovery.”

Protect your privacy

When you use your notebook for e-mail, network, or Internet access, it is possible for unauthorized persons to obtain information about your notebook and your data.

To optimize the privacy protection features included with your notebook, it is recommended that you

■ Keep your operating system updated. Many Windows

updates contain security enhancements. For information about updating your operating system, refer to “Update your software,” later in this chapter, and also to “Updating reinstalled software” in Appendix B, “System recovery.”

■ Use a firewall. A firewall is software that monitors incoming

traffic on your notebook. Some firewalls also monitor outgoing traffic.

2–4 Getting Started

Next steps

Protect your notebook from power surges

To protect your notebook from the power surges that may be caused by an uncertain power supply or an electrical storm:

■ Plug the notebook power cord into an optional, high-quality

surge protector. Surge protectors are available from most computer or electronics retailers.

■ During an electrical storm, either run the notebook on battery

power or shut down the notebook and unplug the power cord.

■ If applicable to your location, provide surge protection on the

cable that connects the modem to a telephone line. Telephone line surge protectors are available from computer or electronics retailers in some regions.

Turn off your notebook properly

Whenever possible, turn off the notebook by using the standard Windows shutdown procedure for your operating system:

■ In Windows XP Home, select Start > Turn Off Computer >

Turn Off.

■ In Windows XP Professional, select Start > Turn Off

Computer > Shut Down > OK. (If you connect your

notebook to a network domain, the name of the Turn Off Computer button may change to Shut Down.)

Getting Started 2–5

Next steps

If the notebook does not respond, try the following shutdown procedures:

■ Press ctrl+alt+delete. Then ❏ If the notebook is running Windows XP Home, select

Shut Down > Turn Off.

❏ If the notebook is running Windows XP Professional,

select Shut Down from the drop-down list, and then select OK.

■ If the notebook does not respond to the ctrl+alt+delete

procedure, press and hold the power/standby button for 5 seconds.

Use your notebook safely

WARNING: To reduce the risk of electric shock or damage to your equipment:

■ Plug the power cord into an AC outlet that is easily accessible

at all times.

■ Disconnect power from the notebook by unplugging the power

cord from the AC outlet (not by unplugging the power cord from the notebook).

■ If provided with a 3-pin attachment plug on your power cord, plug

the cord into a grounded (earthed) 3-pin outlet. Do not disable the power cord grounding pin; for example, by attaching a 2-pin adapter. The grounding pin is an important safety feature.

WARNING: To reduce the risk of serious injury, read the Safety and Comfort Guide. It describes proper workstation setup, and proper posture, health, and work habits for notebook users. The Safety and Comfort Guide also provides important electrical and mechanical safety

information. This guide is available on the Web at http://www.hp.com/ergo and through the Help and Support Center at Start > Help and Support > User Guides.

2–6 Getting Started

WARNING: To avoid potential discomfort or burns, do not block

the air vents or use the notebook on your lap for extended periods. The notebook is designed to run demanding applications at full power. As a result of increased power consumption, it is normal for the notebook to feel warm or hot when used continuously. The notebook complies with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

For more safety and regulatory information, refer to Regulatory, Safety and Environmental Notices by selecting Start > Help and

Support > User Guides.

Connect to the Internet

o connect the notebook to the Internet, you must enable your communication service provider (ISP).

hardware and have an account with an Internet

Next steps

Enable communication hardware

Using a dial-up connection

Your modem is enabled when the modem cable is connected to the notebook and to an analog telephone line.

■ If you have already connected your modem cable, your

modem is enabled. Proceed to “Set up Internet service,” next in this chapter.

■ To connect your modem cable:

a. Turn off your notebook. b. Place your notebook display-side up on a flat surface near

a telephone wall jack.

Getting Started 2–7

Next steps

c. If your modem cable has noise suppression circuitry,

which prevents interference with TV and radio reception, orient the circuitry end of the cable toward the notebook.

Noise suppression circuitry is contained in a small

✎

cylinder near one end of the modem cable.

d. Plug the modem cable into the RJ-11 (modem) jack on the

notebook.

e. Plug the other end of the modem cable into the telephone

wall jack. f. Turn on your notebook in Windows. g. Proceed to “Set up Internet service,” next in this chapter.

Using a high-speed connection

For more information about LAN, cable, or DSL Internet connections, select Start > Help and Support. The Help and Support utility provides hardware and software information, instructions, tutorials, and wizards that can help you set up or troubleshoot a variety of connections.

Set up Internet service

You must set up Internet service before you can connect to the Internet. Your notebook includes software developed with leading ISPs in many locations to help you set up a new Internet account or configure your notebook to use an existing account.

Depending on your location, you may be able to set up Internet service by using the Easy Internet Sign-up utility or an ISP-provided icon on your desktop.

In all locations, you can set up Internet service by using the Windows Internet Connection Wizard.

2–8 Getting Started

Using Easy Internet Sign-Up

If the Easy Internet Sign-up utility is supported in the country in which you purchased your notebook, you can access the utility by using either of the following methods:

■ Double-click the Easy Internet Sign-up icon on the

Windows desktop.

– or –

■ Select Start > All Programs > Online Services >

Easy Internet Sign-up.

The Easy Internet Sign-up utility enables you to

■ Sign up for a new Internet account.

■ Configure your notebook to use an existing account.

Next steps

■ Learn about accessing the Internet through a LAN (local area

network), cable, or DSL connection. If you plan to use a LAN, cable, or DSL Internet connection,

you may need to contact your ISP for information about obtaining additional software or hardware. For more information about LAN, DSL, or cable Internet connections, select Start > Help and Support.

If the Easy Internet Sign-up utility is not available on your notebook, refer to “

Using an ISP-provided icon,” next in this

chapter.

Using an ISP-provided icon

If ISP-provided icons are supported in the country in which you purchased your notebook, the icons may be displayed either individually on the Windows desktop or grouped in a desktop folder named Online Services.

To set up a new Internet account or configure your notebook to use an existing account:

» Double-click an ISP-provided icon, and then follow the

instructions on the screen.

Getting Started 2–9

Next steps

Using the Internet Connection Wizard

You can use the Windows Internet Connection Wizard to connect to the Internet

■ If you already have an account with an ISP.

■ If you have a disc from an ISP.

■ If you do not have an Internet account and would like to

select an ISP from the list provided within the wizard. (The list of ISP providers is not available in all regions.)

■ If your ISP is not listed in the wizard and the ISP has

provided you with such information as a specific IP address, and POP3 and SMTP settings.

To access the Internet Connection Wizard and instructions for using the wizard:

» Select Start > Help and Support.

If you are prompted within the wizard to choose between enabling or disabling Windows Firewall, it is recommended that you choose to enable the firewall. For more information about firewalls, refer to “

Protect your privacy,” earlier in this chapter.

2–10 Getting Started

Update your software

Most software, including the operating system, is updated frequently by the manufacturer or provider. Important updates to the software included with your notebook may have been released since the notebook left the factory.

Some updates may affect the way your notebook responds to optional software or external devices. Many updates provide security enhancements.

It is strongly recommended that you update the operating system and other software provided on your notebook as soon as the notebook is connected to the Internet.

To access update links for the operating system and other software provided on your notebook:

Next steps

» Select Start > Help and Support.

Access your user guides

User guides, reference manuals, regulatory and safety notices, and other resources that provide information about using your notebook are available through the Help and Support Center.

To access documents in the Help and Support Center:

» Select Start > Help and Support > User Guides.

For more information about the resources available through the Help and Support Center, refer to “Help and Support Center” in Appendix A, “Troubleshooting.”

Getting Started 2–11

Troubleshooting

Before you begin

Troubleshooting resources

If you experience problems with your notebook, try the following suggestions in the order listed below and presented in this appendix:

■ Refer to “Quick troubleshooting,” next in this appendix.

■ Access the Help and Support Center for additional

information about your notebook. Select Start > Help and Support.

A

Although many checkup and repair features require an

✎

Internet connection, many other features can help you fix a problem while the notebook is offline.

Visit the technical support Web site (http://www.hp.com/support)

■

for answers to common questions.

■ Contact Customer Care for further assistance. Refer to

“Customer Care” in this appendix.

Getting Started A–1

Troubleshooting

Quick troubleshooting

Is the notebook unable to start up?

To turn on the notebook, press the power/standby button. When the notebook is turned on, the power/standby light is turned on.

If the notebook and the power/standby light do not turn on when you press the power/standby button, adequate power may not be available to the notebook.

■ If the notebook is running on battery power or is connected

to an external power source other than an AC outlet, connect the notebook to an AC outlet using the AC adapter. Make sure the power cord and AC adapter connections are secure.

■ Verify that the AC outlet is providing adequate power

by plugging another electrical device into the outlet.

✎

If the notebook can be turned on when connected to external power but cannot be turned on when running on a battery pack, recharge the battery pack.

A–2 Getting Started

Is the notebook screen blank?

If you have not turned off the notebook but the screen is blank, the notebook may be in standby or hibernation, or may not be set to display the image on the notebook screen.

■ To resume from standby or restore from hibernation,

briefly press the power/standby button. Standby and hibernation are energy-saving features that can

be initiated by the system while the notebook is in Windows but is not in use.

❏ When standby is initiated, the power/standby light blinks,

your work is saved in random access memory (RAM), and

the screen clears.

❏ When hibernation is initiated, your work is saved to a

hibernation file on the hard drive, the notebook shuts

down, and the power/standby light is turned off.

Troubleshooting

■ To switch the image to the notebook screen, press fn+f4. ❏ On most notebook models, when an optional external

display device, such as a monitor, is connected to the notebook, the image can be displayed at any time on the notebook screen, the external display device, or on both the notebook screen and the external display device simultaneously. When you press

fn+f4, the image is

switched among the notebook, one or more external display devices, and simultaneous display.

❏ On some notebook models, the function of fn+f4 is

determined by the software you are using.

Getting Started A–3

Troubleshooting

Is software functioning abnormally?

If your software becomes unresponsive or responds abnormally:

■ Run a virus scan. For information about using the antivirus

resources on your notebook, refer to “Protect your notebook from viruses” in the “Next steps” chapter.

■ If the notebook feels extremely warm, allow it to cool to

room temperature. For more information about notebook overheating, refer to “Is the notebook overheating?,” later in this appendix.

■ If you are using an optional cordless mouse, make sure that

the mouse battery is adequately charged and that the cordless mouse is not causing interference.

■ Restart the notebook: ❏ In Windows XP Home, select Start > Turn Off

Computer > Restart.

❏ In Windows XP Professional, select Start > Turn Off

Computer > Restart > OK. (The Turn Off Computer

button may be called the Shut Down button, depending on your network connections).

If you cannot restart the notebook using these procedures, refer to the next section, “Is the notebook unresponsive?”

Is the notebook unresponsive?

If the notebook has stopped responding, try first to shut down the notebook using the shutdown procedure for your operating system.

■ In Windows XP Home, select Start > Turn Off Computer >

Turn Off.

■ In Windows XP Professional, select Start > Turn Off

Computer > Shut Down > OK. (The Turn Off Computer

button may be called the Shut Down button, depending on your network connections.)

A–4 Getting Started

Troubleshooting

If the notebook remains unresponsive, try the following emergency shutdown procedures in the sequence provided:

■ If the notebook is in Windows, press ctrl+alt+delete. Then ❏ If the notebook is running Windows XP Home, select

Shut Down > Turn Off.

❏ If the notebook is running Windows XP Professional,

select Shut Down from the drop-down list, and then select OK.

■ If you cannot shut down the notebook by using ctrl+alt+del,

press and hold the power/standby button for at least 5 seconds.

■ If you are unable to shut down the notebook by using the

power/standby button, disconnect the notebook from external power and remove the battery pack. After one minute, replace the battery pack, connect the notebook to external power, and then turn on the notebook.

Is the notebook overheating?

It is normal for the notebook to feel warm to the touch while it is in use. But if the notebook feels extremely warm, it may be overheating because a vent is blocked.

If you suspect that overheating could be causing the problem, unblock the vents and allow the notebook to cool to room temperature. Then be sure to keep all vents free from obstructions while you are using the notebook.

CAUTION: To prevent overheating, do not obstruct the vents. Use the

✎

computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.

The fan in the computer starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Getting Started A–5

Troubleshooting

Is an external device not working?

If an external device does not function as expected:

■ Turn on the device as instructed in the device documentation.

Some devices, such as monitors and printers, must be turned on before the notebook is turned on.

■ Verify that ❏ All device connections are secure. ❏ The device is receiving electrical power. ❏ The device, especially if it is an older device, is

compatible with your operating system. For compatibility information, select Start > Help and Support, or visit the Web site of the device manufacturer or provider.

❏ The correct device drivers are installed and updated.

Drivers may be available on a CD included with the device or on the Web site of the device manufacturer or provider. For more information about updating drivers, select Start > Help and Support.

A–6 Getting Started

Help and Support Center

To access the Help and Support Center, select Start > Help and Support. In addition to providing information about your

operating system, the Help and Support Center provides

■ Information about your notebook, such as model and serial

number, installed software, hardware components, and specifications.

■ Answers to questions about using your notebook.

■ Tutorials, user guides, and reference manuals to help you

learn to use notebook and operating system features.

■ Updates for your operating system, device drivers, and the

software provided on your notebook.

■ Checkups for notebook functionality.

Troubleshooting

■ Automated and interactive troubleshooting, repair solutions,

and system recovery procedures.

■ Links to Customer Care specialists.

■ Links to community forums of IT experts.

Getting Started A–7

Troubleshooting

Customer Care

If you are unable to find the help you need by using the Help and Support Center at Start > Help and Support, you may need to contact Customer Care.

Preparing to call Customer Care

To receive the fastest possible resolution of your problem, have the notebook and the following information available when you call or e-mail:

■ Serial number (S/N) and product number (P/N), which are

provided on the Service Tag.

❏ The Service Tag label is affixed to all notebook models,

usually on the bottom of the notebook.

❏ To display the Service Tag information on the notebook

screen, select Start > Help and Support > My HP Computer.

■ Purchase date on the invoice.

■ Conditions under which the problem occurred.

■ Error messages that have been displayed.

■ The manufacturer and model of a printer connected to the

notebook.

■ Operating system version number and registration number.

To display the operating system version number and registration number, select Start > Help and Support > My HP Computer. (On some notebook models, the registration number may be identified in the Operating System table as the Product Id).

A–8 Getting Started

Troubleshooting

Contacting Customer Care by e-mail or telephone

If the notebook is connected to the Internet, select Start > Help and Support to get help by e-mail or to access Customer Care

telephone numbers.

Taking the notebook to a service partner

If Customer Care advises you to take your notebook to a service partner, be sure to provide the service partner with the information listed in “ this appendix. In addition, be sure to delete all passwords or to disclose all passwords to the service partner.

For information about deleting a Microsoft Windows password, select Start > Help and Support. (The deletion procedures vary according to the types of Windows passwords you have set).

Preparing to call Customer Care” earlier in

Getting Started A–9

B

System recovery

To recover system functionality, you can use the System Restore utility or the recovery discs included with your notebook. Recovering functionality through System Restore preserves all of your personal data and settings and is a reversible procedure. Repairing device drivers and applications by using Driver Recovery or Application Recovery discs also preserves your personal data and settings.

If you use the Operating System disc to

❏ Repair your operating system, your data and settings are

preserved.

❏ Reinstall your operating system, your data, settings, and

installed software are deleted.

For best results, attempt to recover optimal notebook

✎

functionality by following the procedures in this appendix

in the order provided.

Safeguarding your data

Software or devices added to the notebook can cause your system to become unstable. To safeguard your documents, store your personal files in the My Documents folder and periodically create a backup copy of My Documents.

Getting Started B–1

System recovery

Using System Restore

Restore points are restorable, benchmark “snapshots” of your software, driver, and operating system files. The notebook sets restore points at regular intervals and may set additional restore points whenever you change your personal settings or add software or hardware.

Manually setting additional restore points provides additional protection for your system files and settings. It is recommended that you manually set restore points

■ Before you add or extensively modify software or hardware.

■ Periodically, whenever the system is performing optimally.

Restoring to any restore point does not affect your data files. For example, restoring your system software to an earlier time will not affect documents or e-mails that you saved after that time. All System Restore procedures are reversible.

Setting a restore point

To set a system restore point manually:

1. Select Start > Help and Support > System Restore.

2. Select Create a restore point, and then follow the

instructions on the screen.

B–2 Getting Started

System recovery

Restoring to a restore point

To restore the notebook to a restore point:

1. Make sure the notebook is connected to a reliable AC outlet through the AC adapter.

2. Select Start > Help and Support > System Restore.

3. Select Restore my computer to an earlier time, and then follow the instructions on the screen.

Repairing or reinstalling applications

All applications preinstalled or preloaded on your notebook can be repaired or reinstalled by using the application recovery software included with your notebook. The location of this software varies by notebook model, but is usually provided on a Driver Recovery or an Application Recovery disc.

✎

If you have not reinstalled your operating system, some applications preloaded on your notebook, such as those available in the Software Setup utility, can also be repaired or reinstalled from your hard drive.

The application reinstallation process repairs or replaces corrupted system files within the application and reinstalls deleted system files within the application.

■ In most cases: If the application you are repairing or

reinstalling is still installed on your notebook, the reinstallation process does not affect your settings within the application.

■ In all cases: If an application has been deleted from your

notebook, the reinstallation process reinstalls the application or utility in its original form, which replaces your settings with factory default settings.

Getting Started B–3

System recovery

Reinstalling applications from your hard drive

To reinstall a preloaded application or utility from your hard drive:

» Select Start > All Programs > Software Setup, and then

follow the instructions on the screen. (When you are prompted to select the software you want to reinstall, you can select or clear the check boxes for some or all of the listed items.)

Reinstalling applications from discs

To reinstall an application from a recovery disc:

» While the notebook is in Windows, insert the disc into the

optical drive, and then follow the instructions on the screen. (When you are prompted to select the applications you want to reinstall, you can select or clear the check boxes for some or all of the listed items.)

If the disc does not open within several seconds: a. Select Start > Run. b. In the Open text field, type

D:\SWSETUP\APPINSTL\SETUP.EXE

where D indicates the optical drive.

c. Select OK.

B–4 Getting Started

System recovery

Repairing the operating system

An operating system repair does not delete your personal data. To repair the operating system, use the Operating System disc that was shipped with the notebook:

1. Connect the notebook to an AC outlet through the AC adapter and then turn on the notebook.

2. Immediately insert the Operating System disc into the notebook.

3. Shut down the notebook using the standard shutdown procedure for your operating system.

If you are unable to shut down the notebook using the

✎

operating system, press and hold the power/standby button for 5 seconds.

4. Turn the notebook on by briefly pressing the power/standby button.

5. When prompted, press any key to boot from the disc. (After a few minutes, the setup wizard opens and the “Welcome to Setup” page is displayed.)

On the “Welcome to Setup” page do not press R (step 8 in

✎

this procedure) until you have completed steps 6 and 7.

6. Press enter to continue. (A Licensing Agreement page is displayed.)

7. Press page is displayed.)

8. Press repair process begins.)

This process may take up to 2 hours to complete. The notebook restarts in Windows after the process is complete.

f8 to accept the agreement and continue. (The “Setup”

R to repair the selected Windows installation. (The

Getting Started B–5

System recovery

Reinstalling the operating system

CAUTION: To prevent the loss of all of your personal data, back up

✎

your data before reinstalling the operating system. Personal data and any software you have installed on the notebook will be lost during the operating system reinstallation process.

During the reinstallation, you may be prompted for your Product Key. Your Product Key is provided on the Microsoft Certificate of Authenticity label affixed to your notebook. On most notebook models, this label is affixed to the bottom of the notebook.

If other recovery efforts do not successfully repair the operating system, you can reinstall it.

To reinstall the operating system:

1. Connect the notebook to an AC outlet through the AC adapter and then turn on the notebook.

2. Immediately insert the Operating System disc into the notebook.

3. Shut down the notebook using the standard shutdown procedure for your operating system.

If you are unable to shut down the notebook using the

✎

operating system, press and hold the power/standby button for 5 seconds.

4. Turn the notebook on by briefly pressing the power/standby button.

5. When prompted, press any key to boot from the disc. (After a few minutes, the setup wizard opens and the “Welcome to Setup” page is displayed.)

6. Press displayed.)

enter to continue. (A Licensing Agreement page is

B–6 Getting Started

System recovery

7. Press f8 to accept the agreement and continue. (The “Setup” page is displayed.)

8. Press

esc to continue installing a new copy of the operating

system instead of repairing it.

9. Press

10. Press

enter to set up the operating system. C to continue setup using this partition.

11. Select Format the partition using the NTFS file system (Quick), and then press

Formatting a drive deletes all current files.

enter.

12. Press F to format the drive. (The reinstallation process begins.)

This process takes 1 to 2 hours to complete. The notebook restarts in Windows when the process is complete.

Getting Started B–7

System recovery

Reinstalling device drivers and other software

After the operating system installation process is complete, you must reinstall drivers.

To reinstall drivers, use the Driver Recovery disc included with the notebook:

» While the notebook is in Windows, insert the disc into the

If the disc does not open within several seconds: a. Select Start > Run. b. In the Open text field, type

D:\SWSETUP\APPINSTL\SETUP.EXE

where D indicates the optical drive.

c. Select OK.

After the drivers are reinstalled, you can reinstall any software you added to the notebook. Follow the installation instructions provided with the software.

B–8 Getting Started

Updating reinstalled software

It is strongly recommended that you update all reinstalled software.

Depending on the settings you used on your former configuration, some software may have been updated without your knowledge.

Use the following update procedures as soon as your notebook is connected to the Internet.

■ To update your operating system and the software included

on your notebook, select Start > Help and Support.

■ To update software that was not provided on your notebook,

follow the instructions included with the software. Many applications include an update feature that you can access from a Help button or menu item within the application.

System recovery

Installing a retail version of an operating system

CAUTION: To prevent the loss of notebook operating system

enhancements, do not install a retail version of an operating system. In some cases, the loss of enhancements may result in an unresponsive system.

The operating system that was shipped on your notebook and on the Operating System disc included with your notebook is enhanced for HP notebooks. The enhancements add power and security features and provide supplementary support for external devices such as drives and PC Cards. The functionality of your notebook was tested for use with the operating system provided with your notebook.

Getting Started B–9

Index

1394 port 1–10

AC adapter

1–8

A–2

2–3

, A–4

troubleshooting using during software

reinstallation or repair B–3, B–5

antivirus software Application Recovery disc audio-in jack audio-out jack

1–8

backup B–1 battery light Bluetooth device, wireless

1–7

light

buttons

display release power/standby

A–5

wireless

1–8

1–7

1–8 1–6

, 2–6,

cables and cords

2–5

1–9

2–5

, 2–7

, A–2

modem network power

B–1

category view, Windows XP

2–2

Certificate of Authenticity,

Microsoft classic view, Windows XP computer viruses connectors

power

See also jacks; ports cord, power customer support

Customer Care

Help and Support Center

A–7 service partners user guides

B–6

1–9

2–6, A–2

2–11

2–3

A–8

A–9

2–2

, A–4

devices, external

drivers troubleshooting

diagnostic features Digital Media Slot Digital Media Slot light discs

ISP recovery

display release button

A–6

A–7

1–10

2–10

B–1

1–8

Getting Started Index–1

Index

display, switching image A–3 documentation drivers

obtaining reinstalling or repairing

B–8

DSL connections

2–11

A–6

2–8

Easy Internet Sign-up 2–9 electrical storm, precautions

and procedures

external devices

drivers troubleshooting

A–6

2–5

A–6

firewalls 2–4, 2–10

guides, user 2–11

hard drive

hibernation file

preloaded software headphone jack Help and Support Center

A–7

HP Compaq NX6105 Getting Started

Specifications and Main Features

Frequently Asked Questions

User Manual