HP Compaq nc8000 Business Notebook
HP Compaq nw8000 Mobile Workstation
Document Part Number: 333954-005
October 2006
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq nc8000 Business Notebook
HP Compaq nw8000 Mobile Workstation
Fifth Edition: October 2006
First Edition: September 2003
Document Part Number: 333954-005
The HP Compaq nc8000 Business Notebook and HP Compaq
nw8000 Mobile Workstation offer advanced modularity, an
Intel® Pentium® M processor with 64-bit architecture, an ATI
MOBILITY RADEON 9600 Pro graphics controller with 128 or
64 MB of discrete video memory, and extensive multimedia
support.
HP Compaq nc8000 Business Notebook and
HP Compaq nw8000 Mobile Workstation
Maintenance and Service Guide1–1
Product Description
1.1Models
Notebook model information is shown in Tables 1-1 through 1-3.
Configuration code LY2Z applies to all models of the
HP Compaq nc8000 Business Notebook. Configuration code
MDBZ applies to all models of the HP Compaq nw8000 Mobile
Workstation.
Table 1 - 1
HP Compaq nc8000 Business Notebook
and HP Compaq nw8000 Mobile Workstation
Model Naming Conventions
Key
CncP170U580YGg10PXXXXXX-XXX
12345678910
KeyDescriptionOptions
1Brand/Series
designator
2Processor typeP = Intel Pentium M
3Processor speed170 = 1.70 GHz
C = HP Compaqnc = nc8000
nw = nw8000
150 = 1.50 GHz
160 = 1.60 GHz
140 = 1.40 GHz
4Display type/
size/resolution
5Hard drive size80 = 80 GB
6Optical drive
designator
1–2Maintenance and Service Guide
U = UXGA
S = SXGA+
X = XGA
60 = 60 GB
D = DVD-ROM
Y = DVD+RW/R and
CD-RW Combo
Drive
5 = 15.X-inch
40 = 40 GB
W = DVD/CD-RW
Combo Drive
Product Description
Table 1 - 1
HP Compaq nc8000 Business Notebook
and HP Compaq nw8000 Mobile Workstation
Model Naming Conventions
Key
CncP170U580YGg10PXXXXXX-XXX
12345678910
KeyDescriptionOptions
(Continued)
7Integrated
communication/
wireless device
8RAM10 = 1.0-GB
9Operating systemP = Microsoft® Windows® XP Professional
10SKU#
G = Combination
modem +
GB NIC
N = None
25 = 256-MB
2 = Microsoft Windows 2000
b = 802.11b
d = 802.11a/b/g
g = 802.11a/b +
Bluetooth®
i = 802.11b +
Bluetooth
j = 802.11g +
Bluetooth
k = 802.11a/b +
Bluetooth
m = 802.11a/b/g +
Bluetooth
p = Bluetooth
51 = 512-MB
Maintenance and Service Guide1–3
Product Description
Table 1 - 2
HP Compaq nc8000 Business Notebook Models
These HP Compaq nc8000 Business Notebook models feature the following:
■ Dual point (pointing stick and TouchPad) pointing device
■ 128-MB discrete video memory
■ 8-cell, lithium ion (Li-Ion) battery pack
■ 3-year warranty on parts and labor
Cnc8000P170U560YGm51P
Asia Pacific
Belgium
Denmark
France
Germany
Greece
Italy
Cnc8000P160S540DGm51P
Germany
Italy
Japan
DQ617A UUF
DQ617A UUG
DQ617A ABY
DQ617A ABF
DQ617A ABD
DQ617A AB7
DQ617A ABZ
DQ618A ABD
DQ618A ABZ
DQ618A ABJ
Japan
The Netherlands
Norway
Portugal
Sweden/Finland
United Kingdom
United States
United Kingdom
United States
DQ617A ABJ
DQ617A ABH
DQ617A ABN
DQ617A AB9
DQ617A AK8
DQ617A ABU
DQ617A ABA
DQ618A ABU
DQ618A ABA
1–4Maintenance and Service Guide
Product Description
Table 1 - 2
HP Compaq nc8000 Business Notebook Models
These HP Compaq Business Notebook nc8000 models feature the following:
■ Dual point (pointing stick and TouchPad) pointing device
■ 64-MB discrete video memory
■ 8-cell, Li-Ion battery pack
■ 3-year warranty on parts and labor
Cnc8000P170X560WGm51P
French CanadaDH918U ABCUnited StatesDH918U ABA
Cnc8000P160S540WGj512
(Continued)
Belgium
Denmark
Europe
France
Germany
Greece
Iceland
Italy
DJ242A UUG
DJ242A ABY
DJ242A ABB
DJ242A ABF
DJ242A ABD
DJ242A AB7
DJ242A A2M
DJ242A ABZ
The Netherlands
Norway
Portugal
Spain
Sweden/Finland
Switzerland
United Kingdom
DJ242A ABH
DJ242A ABN
DJ242A AB9
DJ242A ABE
DJ242A AK8
DJ242A UUZ
DJ242A ABU
Maintenance and Service Guide1–5
Product Description
Table 1 - 2
HP Compaq nc8000 Business Notebook Models
Cnc8000P160S540DGn51P
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
Europe
France
French Canada
Germany
Greece
Hong Kong
Hungary
Iceland
India
Israel
Italy
Japan
Japan English
Korea
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
Europe
France
French Canada
Germany
Greece
Hong Kong
Hungary
Iceland
India
Israel
Italy
Japan
Japan English
Korea
Cnc8000P160S540WGj51P
Belgium
Denmark
Europe
France
Germany
Greece
Iceland
Italy
of China
Spain
Sweden/Finland
Switzerland
Ta i wa n
United Kingdom
United States
Latin America
People’s
Republic
of China
Spain
Sweden/Finland
Switzerland
Ta i wa n
United Kingdom
United States
DN912A ABM
DN912A AB2
DN912A ABE
DN912A AK8
DN912A UUZ
DN912A AB0
DN912A ABU
DN912A ABA
DN913A ABM
DN913A AB2
DN913A ABE
DN913A AK8
DN913A UUZ
DN913A AB0
DN913A ABU
DN913A ABA
Maintenance and Service Guide1–11
Product Description
Tabl e 1-3
HP Compaq nw8000 Mobile Workstation Models
Cnw8000P170U560WGm51P
Asia PacificDU534P UUF
Cnw8000P170U560WGd10P
Asia PacificDU535P UUFJapanDU529P ABJ
Cnw8000P170U560WGd102
JapanDU530P ABJ
Cnw8000P170U560WGd51P
JapanDU531P ABJ
Cnw8000P170S560WGk51P
(Continued)
Europe
France
Germany
Italy
Cnw8000P170X560WGm51P
Asia PacificDU532P UUF
Cnw8000P160X560WGi51P
People’s Republic
of China
Cnw8000P150X560WGm51P
Asia PacificDU533P UUF
Cnw8000P150X560WGi51P
People’s Republic
of China
Cnw8000P170U560WGm10P
French CanadaDH919U ABCUnited StatesDH919U ABA
DQ556A ABB
DQ556A ABF
DQ556A ABD
DQ556A ABZ
DT821P AB2
DT820P AB2
Japan
United Kingdom
United States
DQ556A ABJ
DQ556A ABU
DQ556A ABA
1–12Maintenance and Service Guide
Product Description
Tabl e 1-3
HP Compaq nw8000 Mobile Workstation Models
Cnw8000P170U560WGg51P
(Continued)
Belgium
Europe
France
Germany
Italy
Cnw8000P160S540WGn51P
French CanadaDH920U ABCUnited StatesDH920U ABA
DJ294A UUG
DJ294A ABB
DJ294A ABF
DJ294A ABD
DJ294A ABZ
Spain
Sweden
Switzerland
United Kingdom
DJ294A ABE
DJ294A AK8
DJ294A UUZ
DJ294A ABU
1.2Features
■ Intel Pentium M 1.7-, 1.6-, 1.5-, and 1.4-GHz processors,
all with 1024-KB L2 cache and 400-MHz processor side bus,
varying by notebook model
■ 15.1-inch UXGA (1600×1200), SXGA+ (1400×1050), or
XGA (1024×768) TFT display with over 16.7 million colors,
varying by notebook model
■ ATI MOBILITY RADEON 9600 Pro graphics controller
with 128 or 64 MB of video memory, varying by notebook
model
■ 80-, 60-, or 40-GB high-capacity hard drive, varying by
notebook model
■ 256-MB DDR Synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
■ Microsoft® Windows® 2000 or Windows XP Professional,
varying by notebook model
■ Full-size Windows 98 keyboard with integrated numeric
keypad
■ Dual point (TouchPad and pointing stick) pointing device,
with TouchPad on/off button and light
Maintenance and Service Guide1–13
Product Description
■ Integrated Secure Digital (SD) Memory Card flash media slot
■ Integrated 10/100/1000 BASE-T Ethernet local area network
(LAN) NIC with RJ-45 connector
■ Integrated wireless support for Bluetooth® LAN and Mini
PCI 802.11a/b/g LAN devices
■ Support for fixed optical drive and MultiBay device
■ Support for two Type II/Type III PC Card slots (one
integrated) with support for both 32-bit (CardBus) and 16-bit
PC Cards
■ External 65-W AC adapter with power cord
■ 8-cell Li-Ion battery pack
■ HP PremierSound audio
■ Support for the following optical drives:
❏ 24X Max DVD/CD-RW Combo Drive
❏ 24X Max DVD+RW/R and CD-RW Combo Drive
❏ 8X Max DVD-ROM Drive
❏ 24X Max CD-ROM Drive
1–14Maintenance and Service Guide
■ Connectors:
❏ SD Card
❏ Infrared
❏ Two Type II PC Card slots
❏ RJ-11 (modem)
❏ RJ-45 (NIC)
❏ Two Universal Serial Bus (USB) 2.0
❏ S-Video
❏ Parallel
❏ Serial
❏ External monitor
❏ DC power
❏ Docking
❏ IEEE 1394 digital
❏ Microphone
Product Description
❏ Stereo speaker/headphone
Maintenance and Service Guide1–15
Product Description
1.3Clearing a Password
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear the CMOS memory:
1. Prepare the notebook for disassembly (refer to Section
“5.3 Preparing the Notebook for Disassembly” for more
information).
2. Remove the real time clock (RTC) battery (refer to Section
“5.16 RTC Battery”).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings are cleared.
1–16Maintenance and Service Guide
1.4Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The notebook
supports the following power management features:
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Lid switch standby/resume
■ Power/standby button
■ Advanced Configuration and Power Management (ACPM)
compliance
Product Description
Maintenance and Service Guide1–17
Product Description
1.5External Components
The external components on the front and right side of the
notebook are shown below and described in Table 1-4.
Front and Right-Side Components
1–18Maintenance and Service Guide
Tabl e 1-4
Front and Right-Side Components
ItemComponentFunction
1Stereo speakers (2)Produce stereo sound.
2Display release latchOpens the notebook.
Product Description
3Mute buttonMutes the system volume. The button lights
4Volume control
buttons
5PC Card eject buttonsEject an optional PC Card or smart card
8PC Card slotsSupport optional Type I, Type II, or Type III
9Secure Digital (SD)
slot
10MultiBaySupports an optional MultiBay device, such
up when volume is muted.
Increase and decrease system volume.
Press the volume up button (on right) to
increase sound. Press the volume down
button (on left) to decrease sound.
(if a smart card reader is installed) from the
top or bottom PC Card slot.
speakers, headphones, headset, or
television audio.
microphone.
32-bit (CardBus) or 16-bit PC Cards.
In select notebooks, one PC Card
✎
slot can be replaced with a
factory-installed smart card
reader.
Accepts SD Memory Card and
MultiMedia Cards.
as a drive or battery pack.
11Infrared portProvides wireless communication between
12RJ-11 jackConnects a modem cable.
Maintenance and Service Guide1–19
the notebook and an optional
IrDA-compliant device.
Product Description
The external components on the rear and left side are shown
below and described in Table 1-5.
Rear and Left-Side Components
1–20Maintenance and Service Guide
Product Description
Tabl e 1-5
Rear and Left-Side Components
ItemComponentFunction
1USB connectors (2)Connect USB 1.1- and 2.0-compliant
devices to the notebook using a standard
USB cable.
The bottom connector is a self-powered
USB connector. It can be used to connect
USB 1.1- and 2.0-compliant devices to the
notebook using a standard USB cable,
and connect an optional External MultiBay
to the notebook using the External
MultiBay-powered USB cable.
21394 connectorConnects a device that requires high
bandwidth, such as a digital camera or
other video or audio device.
Maintenance and Service Guide1–21
Product Description
Tabl e 1-5
Rear and Left-Side Components
ItemComponentFunction
3Power connectorConnects an AC adapter or an optional
Automobile Power Adapter/Charger or
Aircraft Power Adapter.
4Serial connectorConnects an optional serial device.
5Parallel connectorConnects an optional parallel device, such
as an external diskette drive or a printer.
(Continued)
6S-Video out jackConnects an optional S-Video device, such
7External monitor
connector
8RJ-45 jackConnects a network cable.
9Intake vents (2)Enable airflow to cool internal components.
10Security cable slotAttaches an optional security cable to the
11Optical disk driveReads and records CD and DVD media.
12Battery bayHolds the primary battery pack. The battery
as a television, VCR, camcorder, overhead
projector, or video capture card.
Connects an optional external monitor or
overhead projector.
To prevent overheating, do not
Ä
obstruct vents. Using the notebook
on a soft surface, such as a pillow,
blanket, rug, or thick clothing, can
block airflow.
notebook.
The purpose of security solutions
✎
is to act as a deterrent. These
solutions do not prevent the
product from being mishandled or
stolen.
pack ships outside the notebook.
1–22Maintenance and Service Guide
Product Description
The notebook keyboard components are shown below and
described in Table 1-6.
Keyboard Components
Maintenance and Service Guide1–23
Product Description
Tabl e 1-6
Keyboard Components
ItemComponentFunction
1Windows logo keyDisplays the Windows Start menu.
2fn keyExecutes frequently used system functions
3caps lock keyEnables capital alphabetic character lock.
4f1 through f12 function
keys
5num lock keyEnables numeric lock and the internal
6Internal keypadCan be used like the keys on an external
7Cursor control keysMove the cursor around the screen.
8Application keyDisplays shortcut menu for items beneath
when pressed in combination with a
function key or the esc key.
Execute indicated system functions when
pressed in combination with the fn key.
keypad.
numeric keypad.
the pointer.
1–24Maintenance and Service Guide
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