HP Compaq nc8000 Maintenance and Service Guide

Maintenance and Service Guide

HP Compaq nc8000 Business Notebook HP Compaq nw8000 Mobile Workstation

Document Part Number: 333954-005

October 2006

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Compaq nc8000 Business Notebook HP Compaq nw8000 Mobile Workstation Fifth Edition: October 2006 First Edition: September 2003 Document Part Number: 333954-005

1 Product Description

1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13

1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–16

1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–17

1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–18

1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–31

2Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–2

2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–7

2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10

Maintenance and Service Guide iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–9

3.4 Miscellaneous Cable Kit Components . . . . . . . . . . 3–10

3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–11

3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

3.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–14

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

iv Maintenance and Service Guide

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5

5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.5 MultiBay Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

5.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

5.7 Integrated Smart Card . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.8 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

5.9 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.10 Memory Expansion Board . . . . . . . . . . . . . . . . . . 5–22

5.11 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23

5.12 Mini PCI Communications Board. . . . . . . . . . . . . 5–24

5.13 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27

5.14 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29

5.15 LED Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . 5–31

5.16 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33

5.17 Security Module (TPM) . . . . . . . . . . . . . . . . . . . . 5–34

5.18 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.19 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38

5.20 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–41

5.21 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–42

5.22 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44

5.23 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46

Contents

Maintenance and Service Guide v

Contents

6 Specifications

A Connector Pin Assignments

B Power Cord Requirements

CScrew Listing

Index

vi Maintenance and Service Guide

Product Description

The HP Compaq nc8000 Business Notebook and HP Compaq nw8000 Mobile Workstation offer advanced modularity, an Intel® Pentium® M processor with 64-bit architecture, an ATI MOBILITY RADEON 9600 Pro graphics controller with 128 or 64 MB of discrete video memory, and extensive multimedia support.

HP Compaq nc8000 Business Notebook and HP Compaq nw8000 Mobile Workstation

Maintenance and Service Guide 1–1

Product Description

1.1 Models

Notebook model information is shown in Tables 1-1 through 1-3. Configuration code LY2Z applies to all models of the HP Compaq nc8000 Business Notebook. Configuration code MDBZ applies to all models of the HP Compaq nw8000 Mobile Workstation.

Table 1 - 1

HP Compaq nc8000 Business Notebook

and HP Compaq nw8000 Mobile Workstation

Model Naming Conventions

Key

Cnc P 170 U5 80 Y Gg 10 P XXXXXX-XXX

123456789 10

Key Description Options

1 Brand/Series

designator

2 Processor type P = Intel Pentium M

3 Processor speed 170 = 1.70 GHz

C = HP Compaq nc = nc8000

nw = nw8000

150 = 1.50 GHz

160 = 1.60 GHz

140 = 1.40 GHz

4Display type/

size/resolution

5 Hard drive size 80 = 80 GB

6 Optical drive

designator

1–2 Maintenance and Service Guide

U = UXGA S = SXGA+ X = XGA

60 = 60 GB

D = DVD-ROM Y = DVD+RW/R and

CD-RW Combo Drive

5 = 15.X-inch

40 = 40 GB

W = DVD/CD-RW

Combo Drive

Product Description

Table 1 - 1

HP Compaq nc8000 Business Notebook

and HP Compaq nw8000 Mobile Workstation

Model Naming Conventions

Key

Cnc P 170 U5 80 Y Gg 10 P XXXXXX-XXX

123456789 10

Key Description Options

(Continued)

7 Integrated

communication/ wireless device

8 RAM 10 = 1.0-GB

9 Operating system P = Microsoft® Windows® XP Professional

10 SKU#

G = Combination

modem + GB NIC

N = None

25 = 256-MB

2 = Microsoft Windows 2000

b = 802.11b d = 802.11a/b/g g = 802.11a/b +

Bluetooth®

i = 802.11b +

Bluetooth

j = 802.11g +

Bluetooth

k = 802.11a/b +

Bluetooth

m = 802.11a/b/g +

Bluetooth

p = Bluetooth

51 = 512-MB

Maintenance and Service Guide 1–3

Product Description

Table 1 - 2

HP Compaq nc8000 Business Notebook Models

These HP Compaq nc8000 Business Notebook models feature the following:

■ Dual point (pointing stick and TouchPad) pointing device

■ 128-MB discrete video memory

■ 8-cell, lithium ion (Li-Ion) battery pack

■ 3-year warranty on parts and labor

Cnc8000 P 170 U5 60 Y Gm 51 P

Asia Pacific Belgium Denmark France Germany Greece Italy

Cnc8000 P 160 S5 40 D Gm 51 P

Germany Italy Japan

DQ617A UUF DQ617A UUG DQ617A ABY DQ617A ABF DQ617A ABD DQ617A AB7 DQ617A ABZ

DQ618A ABD DQ618A ABZ DQ618A ABJ

Japan The Netherlands Norway Portugal Sweden/Finland United Kingdom United States

United Kingdom United States

DQ617A ABJ DQ617A ABH DQ617A ABN DQ617A AB9 DQ617A AK8 DQ617A ABU DQ617A ABA

DQ618A ABU DQ618A ABA

1–4 Maintenance and Service Guide

Product Description

Table 1 - 2

HP Compaq nc8000 Business Notebook Models

These HP Compaq Business Notebook nc8000 models feature the following:

■ Dual point (pointing stick and TouchPad) pointing device

■ 64-MB discrete video memory

■ 8-cell, Li-Ion battery pack

■ 3-year warranty on parts and labor

Cnc8000 P 170 X5 60 W Gm 51 P

French Canada DH918U ABC United States DH918U ABA

Cnc8000 P 160 S5 40 W Gj 51 2

(Continued)

Belgium Denmark Europe France Germany Greece Iceland Italy

DJ242A UUG DJ242A ABY DJ242A ABB DJ242A ABF DJ242A ABD DJ242A AB7 DJ242A A2M DJ242A ABZ

The Netherlands Norway Portugal Spain Sweden/Finland Switzerland United Kingdom

DJ242A ABH DJ242A ABN DJ242A AB9 DJ242A ABE DJ242A AK8 DJ242A UUZ DJ242A ABU

Maintenance and Service Guide 1–5

Product Description

Table 1 - 2

HP Compaq nc8000 Business Notebook Models

Cnc8000 P 160 S5 40 D Gn 51 P

Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan English Korea

DN889A UUF DN889A ABG DN889A UUG DN889A AC4 DN889A AKB DN889A ABY DN889A ABB DN889A ABF DN889A ABC DN889A ABD DN889A AB7 DN889A AB5 DN889A AKC DN889A A2M DN889A ACJ DN889A ABT DN889A ABZ DN889A ABJ DN889A ACF DN889A AB1

Latin America The Netherlands Norway People’s

Republic

of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

(Continued)

DN889A ABM DN889A ABH DN889A ABN DN889A AB2

DN889A AKD DN889A AB9 DN889A ACB DN889A ABV DN889A AKN DN889A ABE DN889A AK8 DN889A UUZ DN889A AB0 DN889A AKL DN889A AB8 DN889A ABU DN889A ABA

1–6 Maintenance and Service Guide

Product Description

Table 1 - 2

HP Compaq nc8000 Business Notebook Models

Cnc8000 P 160 S5 40 D Gn 51 2

Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan English Korea

Cnc8000 P 160 S5 40 W Gj 51 P

Belgium Denmark Europe France Germany Greece Iceland Italy

DN890A UUF DN890A ABG DN890A UUG DN890A AC4 DN890A AKB DN890A ABY DN890A ABB DN890A ABF DN890A ABC DN890A ABD DN890A AB7 DN890A AB5 DN890A AKC DN890A A2M DN890A ACJ DN890A ABT DN890A ABZ DN890A ABJ DN890A ACF DN890A AB1

DJ241A UUG DJ241A ABY DJ241A ABB DJ241A ABF DJ241A ABD DJ241A AB7 DJ241A A2M DJ241A ABZ

Latin America The Netherlands Norway People’s

Republic

of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

The Netherlands Norway Portugal Spain Sweden/Finland Switzerland United Kingdom

(Continued)

DN890A ABM DN890A ABH DN890A ABN DN890A AB2

DN890A AKD DN890A AB9 DN890A ACB DN890A ABV DN890A AKN DN890A ABE DN890A AK8 DN890A UUZ DN890A AB0 DN890A AKL DN890A AB8 DN890A ABU DN890A ABA

DJ241A ABH DJ241A ABN DJ241A AB9 DJ241A ABE DJ241A AK8 DJ241A UUZ DJ241A ABU

Maintenance and Service Guide 1–7

Product Description

Table 1 - 2

HP Compaq nc8000 Business Notebook Models

Cnc8000 RP 150 U5 60 W Gj 51 P

Europe DU250S#ABB

Cnc8000 RP 150 X5 40 D Gi 25 P

People’s Republic

of China

Cnc8000 RP 150 X5 40 D Gp 25 2

DT818P#AB2

(Continued)

Belgium Czech Republic Denmark Europe France Germany Greece Hungary Iceland Israel Italy The Netherlands

Cnc8000 RP 150 X5 40 D Gp 25 P

Belgium Czech Republic Denmark Europe France Germany Greece Hungary Iceland Israel Italy The Netherlands

DJ244A#UUG DJ244A#AKB DJ244A#ABY DJ244A#ABB DJ244A#ABF DJ244A#ABD DJ244A#AB7 DJ244A#AKC DJ244A#A2M DJ244A#ABT DJ244A#ABZ DJ244A#ABH

DJ243A#UUG DJ243A#AKB DJ243A#ABY DJ243A#ABB DJ243A#ABF DJ243A#ABD DJ243A#AB7 DJ243A#AKC DJ243A#A2M DJ243A#ABT DJ243A#ABZ DJ243A#ABH

Norway Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

DJ244A#ABN DJ244A#AKD DJ244A#AB9 DJ244A#ACB DJ244A#ABV DJ244A#AKN DJ244A#ABE DJ244A#AK8 DJ244A#UUZ DJ244A#AB8 DJ244A#ABU

DJ243A#ABN DJ243A#AKD DJ243A#AB9 DJ243A#ACB DJ243A#ABV DJ243A#AKN DJ243A#ABE DJ243A#AK8 DJ243A#UUZ DJ243A#AB8 DJ243A#ABU

1–8 Maintenance and Service Guide

Product Description

Table 1 - 2

HP Compaq nc8000 Business Notebook Models

Cnc8000 RP 150 X5 40 W Gi 25 P

(Continued)

People’s Republic

of China

Cnc8000 RP 150 X5 60 W Gb 25 P

Taiwan DT815P#AB0

Cnc8000 RP 150 Y5 40 D Gb 25 P

People’s Republic

of China

Cnc8000 RP 150 Y5 40 W Gi 51 P

People’s Republic

of China

Cnc8000 RP 150 Y5 60 W Gi 51 P

United States DH936U#ABA French Canada DH936U#ABC

Cnc8000 RP 150 Y5 60 W GN 51 H

Europe DU256S#ABB

Cnc8000 RP 150 Y5 60 W Gb 51 P

Korea DT807P#AB1

Cnc8000 P 140 X5 40 D Gi 25 P

Asia Pacific Belgium Denmark France Germany Greece Italy Japan

Cnc8000 P 140 X5 40 D Gn 25 P

DT819P#AB2

DS814P#AB2

DT817P#AB2

DQ616A UUF DQ616A UUG DQ616A ABY DQ616A ABF DQ616A ABD DQ616A AB7 DQ616A ABZ DQ616A ABJ

The Netherlands Norway Portugal Spain Sweden/Finland Switzerland United Kingdom United States

DQ616A ABH DQ616A ABN DQ616A AB9 DQ616A ABE DQ616A AK8 DQ616A UUZ DQ616A ABU DQ616A ABA

French Canada DH917U ABC United States DH917U ABA

Maintenance and Service Guide 1–9

Product Description

Tabl e 1-3

HP Compaq nw8000 Mobile Workstation Models

These HP Compaq nw8000 Mobile Workstation models feature the following:

■ Dual point (pointing stick and TouchPad) pointing device

■ 128-MB discrete video memory

■ TPM security card

■ 8-cell, Li-Ion battery pack

■ 3-year warranty on parts and labor

Cnw8000 P 170 U5 60 Y Gd 10 P

Asia Pacific Australia Hong Kong Japan Korea

Cnw8000 P 170 U5 60 W Gk 10 P

United States DQ857A ABA

Cnw8000 P 160 X5 60 W Gp 51 P

Australia DS864P ABG

Cnw8000 P 160 X5 60 W Gp 51 2

Australia DS865P ABG

DU536P UUF DU536P ABG DU536P AB5 DU536P ABJ DU536P AB1

People’s

Republic

of China

Ta i wa n

DU536P AB2

DU536P AB0

1–10 Maintenance and Service Guide

Product Description

Tabl e 1-3

HP Compaq nw8000 Mobile Workstation Models

These HP Compaq nw8000 Mobile Workstation models feature the following:

■ Dual point (pointing stick and TouchPad) pointing device

■ 128-MB discrete video memory

■ 8-cell, Li-Ion battery pack

■ 3-year warranty on parts and labor

Cnw8000 P 170 U5 60 Y Gd 10 P

Australia Hong Kong Japan Korea

Cnw8000 P 170 U5 60 Y Gn 51 P

DU535P ABG DU535P AB5 DU535P ABJ DU535P AB1

People’s

Republic

of China

Ta i wa n

(Continued)

DU535P AB2

DU535P AB0

Asia Pacific Australia Belgium Europe France French Canada Germany Italy Japan Korea Hong Kong

Cnw8000 P 170 U5 60 Y Gn 51 2

Asia Pacific Australia Belgium Europe France French Canada Germany Italy Japan Korea Hong Kong

DN912A UUF DN912A ABG DN912A UUG DN912A ABB DN912A ABF DN912A ABC DN912A ABD DN912A ABZ DN912A ABJ DN912A AB1 DN912A AB5

DN913A UUF DN913A ABG DN913A UUG DN913A ABB DN913A ABF DN913A ABC DN913A ABD DN913A ABZ DN913A ABJ DN913A AB1 DN913A AB5

Latin America People’s

Republic

of China Spain Sweden/Finland Switzerland Ta i wa n United Kingdom United States

Latin America People’s

Republic

of China Spain Sweden/Finland Switzerland Ta i wa n United Kingdom United States

DN912A ABM DN912A AB2

DN912A ABE DN912A AK8 DN912A UUZ DN912A AB0 DN912A ABU DN912A ABA

DN913A ABM DN913A AB2

DN913A ABE DN913A AK8 DN913A UUZ DN913A AB0 DN913A ABU DN913A ABA

Maintenance and Service Guide 1–11

Product Description

Tabl e 1-3

HP Compaq nw8000 Mobile Workstation Models

Cnw8000 P 170 U5 60 W Gm 51 P

Asia Pacific DU534P UUF

Cnw8000 P 170 U5 60 W Gd 10 P

Asia Pacific DU535P UUF Japan DU529P ABJ

Cnw8000 P 170 U5 60 W Gd 10 2

Japan DU530P ABJ

Cnw8000 P 170 U5 60 W Gd 51 P

Japan DU531P ABJ

Cnw8000 P 170 S5 60 W Gk 51 P

(Continued)

Europe France Germany Italy

Cnw8000 P 170 X5 60 W Gm 51 P

Asia Pacific DU532P UUF

Cnw8000 P 160 X5 60 W Gi 51 P

People’s Republic

of China

Cnw8000 P 150 X5 60 W Gm 51 P

Asia Pacific DU533P UUF

Cnw8000 P 150 X5 60 W Gi 51 P

People’s Republic

of China

Cnw8000 P 170 U5 60 W Gm 10 P

French Canada DH919U ABC United States DH919U ABA

DQ556A ABB DQ556A ABF DQ556A ABD DQ556A ABZ

DT821P AB2

DT820P AB2

Japan United Kingdom United States

DQ556A ABJ DQ556A ABU DQ556A ABA

1–12 Maintenance and Service Guide

Product Description

Tabl e 1-3

HP Compaq nw8000 Mobile Workstation Models

Cnw8000 P 170 U5 60 W Gg 51 P

(Continued)

Belgium Europe France Germany Italy

Cnw8000 P 160 S5 40 W Gn 51 P

French Canada DH920U ABC United States DH920U ABA

DJ294A UUG DJ294A ABB DJ294A ABF DJ294A ABD DJ294A ABZ

Spain Sweden Switzerland United Kingdom

DJ294A ABE DJ294A AK8 DJ294A UUZ DJ294A ABU

1.2 Features

■ Intel Pentium M 1.7-, 1.6-, 1.5-, and 1.4-GHz processors,

all with 1024-KB L2 cache and 400-MHz processor side bus, varying by notebook model

■ 15.1-inch UXGA (1600×1200), SXGA+ (1400×1050), or

XGA (1024×768) TFT display with over 16.7 million colors, varying by notebook model

■ ATI MOBILITY RADEON 9600 Pro graphics controller

with 128 or 64 MB of video memory, varying by notebook model

■ 80-, 60-, or 40-GB high-capacity hard drive, varying by

notebook model

■ 256-MB DDR Synchronous DRAM (SDRAM) at 333 MHz,

expandable to 2.0 GB

■ Microsoft® Windows® 2000 or Windows XP Professional,

varying by notebook model

■ Full-size Windows 98 keyboard with integrated numeric

keypad

■ Dual point (TouchPad and pointing stick) pointing device,

with TouchPad on/off button and light

Maintenance and Service Guide 1–13

Product Description

■ Integrated Secure Digital (SD) Memory Card flash media slot

■ Integrated 10/100/1000 BASE-T Ethernet local area network

(LAN) NIC with RJ-45 connector

■ Integrated wireless support for Bluetooth® LAN and Mini

PCI 802.11a/b/g LAN devices

■ Support for fixed optical drive and MultiBay device

■ Support for two Type II/Type III PC Card slots (one

integrated) with support for both 32-bit (CardBus) and 16-bit PC Cards

■ External 65-W AC adapter with power cord

■ 8-cell Li-Ion battery pack

■ HP PremierSound audio

■ Support for the following optical drives:

❏ 24X Max DVD/CD-RW Combo Drive

❏ 24X Max DVD+RW/R and CD-RW Combo Drive

❏ 8X Max DVD-ROM Drive

❏ 24X Max CD-ROM Drive

1–14 Maintenance and Service Guide

■ Connectors:

❏ SD Card

❏ Infrared

❏ Two Type II PC Card slots

❏ RJ-11 (modem)

❏ RJ-45 (NIC)

❏ Two Universal Serial Bus (USB) 2.0

❏ S-Video

❏ Parallel

❏ Serial

❏ External monitor

❏ DC power

❏ Docking

❏ IEEE 1394 digital

❏ Microphone

Product Description

❏ Stereo speaker/headphone

Maintenance and Service Guide 1–15

Product Description

1.3 Clearing a Password

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear the CMOS memory:

1. Prepare the notebook for disassembly (refer to Section

“5.3 Preparing the Notebook for Disassembly” for more

information).

2. Remove the real time clock (RTC) battery (refer to Section

“5.16 RTC Battery”).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the notebook.

5. Connect AC power to the notebook. Do not reinsert any battery packs at this time.

6. Turn on the notebook.

All passwords and all CMOS settings are cleared.

1–16 Maintenance and Service Guide

1.4 Power Management

The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Lid switch standby/resume

■ Power/standby button

■ Advanced Configuration and Power Management (ACPM)

compliance

Product Description

Maintenance and Service Guide 1–17

Product Description

1.5 External Components

The external components on the front and right side of the notebook are shown below and described in Table 1-4.

Front and Right-Side Components

1–18 Maintenance and Service Guide

Tabl e 1-4

Front and Right-Side Components

Item Component Function

1 Stereo speakers (2) Produce stereo sound.

2 Display release latch Opens the notebook.

Product Description

3 Mute button Mutes the system volume. The button lights

4 Volume control

buttons

5 PC Card eject buttons Eject an optional PC Card or smart card

6 Audio line-out jack Connects optional powered stereo

7 Microphone jack Connects an optional monaural

8 PC Card slots Support optional Type I, Type II, or Type III

9 Secure Digital (SD)

slot

10 MultiBay Supports an optional MultiBay device, such

up when volume is muted.

Increase and decrease system volume. Press the volume up button (on right) to increase sound. Press the volume down button (on left) to decrease sound.

(if a smart card reader is installed) from the top or bottom PC Card slot.

speakers, headphones, headset, or television audio.

microphone.

32-bit (CardBus) or 16-bit PC Cards.

In select notebooks, one PC Card

✎

slot can be replaced with a factory-installed smart card reader.

Accepts SD Memory Card and MultiMedia Cards.

as a drive or battery pack.

11 Infrared port Provides wireless communication between

12 RJ-11 jack Connects a modem cable.

Maintenance and Service Guide 1–19

the notebook and an optional IrDA-compliant device.

Product Description

The external components on the rear and left side are shown below and described in Table 1-5.

Rear and Left-Side Components

1–20 Maintenance and Service Guide

Product Description

Tabl e 1-5

Rear and Left-Side Components

Item Component Function

1 USB connectors (2) Connect USB 1.1- and 2.0-compliant

devices to the notebook using a standard USB cable.

The bottom connector is a self-powered USB connector. It can be used to connect USB 1.1- and 2.0-compliant devices to the notebook using a standard USB cable, and connect an optional External MultiBay to the notebook using the External MultiBay-powered USB cable.

2 1394 connector Connects a device that requires high

bandwidth, such as a digital camera or other video or audio device.

Maintenance and Service Guide 1–21

Product Description

Tabl e 1-5

Rear and Left-Side Components

Item Component Function

3 Power connector Connects an AC adapter or an optional

Automobile Power Adapter/Charger or Aircraft Power Adapter.

4 Serial connector Connects an optional serial device.

5 Parallel connector Connects an optional parallel device, such

as an external diskette drive or a printer.

(Continued)

6 S-Video out jack Connects an optional S-Video device, such

7 External monitor

connector

8 RJ-45 jack Connects a network cable.

9 Intake vents (2) Enable airflow to cool internal components.

10 Security cable slot Attaches an optional security cable to the

11 Optical disk drive Reads and records CD and DVD media.

12 Battery bay Holds the primary battery pack. The battery

as a television, VCR, camcorder, overhead projector, or video capture card.

Connects an optional external monitor or overhead projector.

To prevent overheating, do not

obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, can block airflow.

notebook.

The purpose of security solutions

✎

is to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen.

pack ships outside the notebook.

1–22 Maintenance and Service Guide

Product Description

The notebook keyboard components are shown below and described in Table 1-6.

Keyboard Components

Maintenance and Service Guide 1–23

Product Description

Tabl e 1-6

Keyboard Components

Item Component Function

1 Windows logo key Displays the Windows Start menu.

2 fn key Executes frequently used system functions

3 caps lock key Enables capital alphabetic character lock.

4 f1 through f12 function

keys

5 num lock key Enables numeric lock and the internal

6 Internal keypad Can be used like the keys on an external

7 Cursor control keys Move the cursor around the screen.

8 Application key Displays shortcut menu for items beneath

when pressed in combination with a function key or the esc key.

Execute indicated system functions when pressed in combination with the fn key.

keypad.

numeric keypad.

the pointer.

1–24 Maintenance and Service Guide

Product Description

The notebook top components are shown below and described in Table 1-7.

Top Components

Maintenance and Service Guide 1–25

Product Description

Tabl e 1-7

Top Components

Item Component Function

1 Intake vents (2) Enable airflow to cool internal components.

To prevent overheating, do not

obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, can block airflow.

2 Power button When the notebook is:

■ Off, press and release to turn on the

notebook.

■ In Standby, press and release to exit

Standby.

■ In Hibernation, press and release to exit

Hibernation.

If the system has stopped responding and Windows shutdown procedures cannot be used, press and hold for five seconds to turn off the notebook.

3 Quick Launch

buttons (3)

4 Num lock light On: Num lock is on or the embedded

5 Caps lock light On: Caps lock is on.

6 Scroll lock light On: Scroll lock is on.

7 Display lid switch

Enable you to access common functions with a single keystroke.

numeric keypad is enabled.

■ If the notebook is closed while on, turns

off the display.

■ If the notebook is opened while in

Standby, turns on the notebook (resumes from Standby).

8 Pointing stick Moves the pointer and selects or activates

items on the screen.

9 Microphone Allows for audio input.

1–26 Maintenance and Service Guide

Top Components (Continued)

Product Description

Maintenance and Service Guide 1–27

Product Description

Tabl e 1-7

Top Components

Item Component Function

10 MultiBay light On: A drive in the MultiBay is being

accessed.

11 Drive light On: One of the following integrated drives is

being accessed:

■ Hard drive

■ Fixed optical drive

12 Battery light On: A battery pack is charging.

Blinking: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly.

(Continued)

13 Power/Standby light On: Power is turned on.

14 Wireless on/off light On: An integrated wireless device has been

15 Left and right

TouchPad buttons

16 TouchPad Moves the pointer and selects or activates

17 Left and right pointing

stick buttons

1–28 Maintenance and Service Guide

Blinking: Notebook is in standby.

The power/standby light also

✎

blinks when a battery pack that is the only available power source reaches a critical low-battery condition. The light turns off when the system enters hibernation or shuts down.

enabled.

Function like the left and right buttons on an external mouse.

items on the screen. Can be set to perform other mouse functions, such as scrolling and double-clicking.

Function like the left and right buttons on an external mouse.

Product Description

The external components on the bottom of the notebook are shown below and described in Table 1-8.

Bottom Components

Maintenance and Service Guide 1–29

Product Description

Table 1 - 8

Bottom Components

Item Component Function

1 MultiBay Supports an optional MultiBay

2 MultiBay release latch Allows removal of the MultiBay

3 Bluetooth compartment Holds a Bluetooth device.

4 Docking connector Connects the notebook to an

5 Optical disk drive Reads and records CD and DVD

6 Serial number Identifies the notebook.

7 Battery pack release latch Releases the primary battery pack

8 Battery bay Holds the primary battery pack.

9 Hard drive cover latch Releases the cover on the hard

10 Hard drive Holds the primary hard drive.

device, such as a drive or battery pack.

drive.

Bluetooth is not available

✎

in all countries.

optional port replicator.

media.

You need this number when calling customer support.

from the battery bay.

Battery pack ships outside the notebook.

drive bay.

1–30 Maintenance and Service Guide

1.6 Design Overview

This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog” to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures” for disassembly steps.

The system board provides the following device connections:

■ Memory expansion board

■ Mini PCI communications devices

■ Hard drive

■ Display

■ Keyboard, TouchPad, and pointing stick

■ Audio

■ Intel Pentium M processor

■ Fan

■ PC Card

Product Description

■ MCD modem

■ Bluetooth wireless LAN

CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm

(3-inch) clearance on the left and right sides of the notebook.

The notebook uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.

Maintenance and Service Guide 1–31

Troubleshooting

WARNING: Only authorized technicians trained by HP should

repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

Maintenance and Service Guide 2–1

Troubleshooting

2.1 Computer Setup and Diagnostics Utilities

The notebook features two system management utilities:

■ Computer Setup—A system information and customization

utility that can be used even when your operating system is not working or does not load. This utility includes settings that are not available in Microsoft Windows.

■ Diagnostics for Windows—A system information and

diagnostic utility that is used within the Windows operating system. Use this utility whenever possible to:

❏ Display system information.

❏ Test system components.

❏ Troubleshoot a device configuration problem in

Windows XP Professional or Windows XP Home.

It is not necessary to configure a device connected to a USB

✎

connector on the notebook or to an optional HP Port Replicator.

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus:

1. Turn on or restart the notebook. Press F10 = ROM-Based Setup message is displayed in the lower left corner of the screen.

❏ To change the language, press F2.

❏ To view navigation information, press F1.

❏ To return to the Computer Setup menu, press esc.

2. Select the File, Security, or Advanced menu.

2–2 Maintenance and Service Guide

F10 while the

Troubleshooting

3. To close Computer Setup and restart the notebook:

❏ Select File > Save Changes and Exit and press enter.

– or –

❏ Select File > Ignore Changes and Exit and press enter.

4. When you are prompted to confirm your action, press

F10.

Selecting from the File Menu

Table 2 - 1

File Menu

Select To Do This

System Information

Save to Floppy Save system configuration settings to a diskette.

Restore from Floppy Restore system configuration settings from

Restore Defaults Replace configuration settings in Computer

Ignore Changes and Exit Cancel changes entered during the current

■ View identification information about the

notebook, a Port Replicator, and any battery packs in the system.

■ View specification information about the

processor, memory and cache size, and system ROM.

adiskette.

Setup with factory default settings. Identification information is retained.

session, then exit and restart the notebook.

Save Changes and Exit Save changes entered during the current

Maintenance and Service Guide 2–3

session, then exit and restart the notebook.

Troubleshooting

Selecting from the Security Menu

Table 2 - 2

Security Menu

Select To Do This

Setup Password Enter, change, or delete a Setup password.

Power-on Password Enter, change, or delete a power-on password.

DriveLock Passwords Enable/disable DriveLock; change a DriveLock

Password Options (Password options can be

selected only when a power-on password has been set.)

Device Security Enable/disable:

The Setup password is called an administrator password in Computer Security, a program accessed from the Windows Control Panel.

User or Master password.

DriveLock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the notebook.

Enable/disable:

■ QuickLock

■ QuickLock on Standby

■ QuickBlank

To enable QuickLock on Standby or

✎

QuickBlank, you must first enable QuickLock.

■ Ports or diskette drives*

■ Diskette write*

■ CD-ROM or diskette startup

Settings for a DVD-ROM can be

✎

entered in the CD-ROM field.

System IDs Enter identification numbers for the notebook, a

*Not applicable to SuperDisk LS-120 drives.

2–4 Maintenance and Service Guide

Port Replicator, and all battery packs in the system.

Selecting from the Advanced Menu

Table 2 - 3

Advanced Menu

Select To Do This

Language Change the Computer Setup language.

Boot Options Enable/disable:

■ QuickBoot, which starts the notebook more

quickly by eliminating some startup tests. If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.

■ MultiBoot, which sets a startup sequence that

can include most bootable devices and media in the system.

Troubleshooting

Device Options

■ Enable/disable the embedded numeric

keypad at startup.

■ Enable/disable multiple standard pointing

devices at startup. To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.

■ Enable/disable USB legacy support for a

USB keyboard. When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.

■ Set an optional external monitor or overhead

projector connected to a video card in a Port Replicator as the primary device. When the notebook display is set as secondary, the notebook must be shut down before it is undocked from a Port Replicator.

Maintenance and Service Guide 2–5

Troubleshooting

Table 2 - 3

Advanced Menu

Select To Do This

(Continued)

Device Options

(continued)

■ Change the parallel port mode from

Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional EPP, or Enhanced Capabilities Port (ECP).

■ Set video-out mode to NTSC (default), PAL,

NTSC-J, or PAL-M.*

■ Enable/disable all settings in the Intel

SpeedStep window. When Disable is selected, the notebook runs in Battery Optimized mode.

■ Specify how the notebook recognizes

multiple identical Port Replicators that are identically equipped. Select Disable to recognize the Port Replicators as a single Port Replicator; select Enable to recognize the Port Replicators individually, by serial number.

■ Enable/disable the reporting of the processor

serial number by the processor to the software.

HDD Self Test Options Run a quick comprehensive self test on hard

*Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions can use NTSC, PAL, or PAL-M.

drives in the system that support the test features.

2–6 Maintenance and Service Guide

Troubleshooting

2.2 Using Diagnostics for Windows

When you access Diagnostics for Windows, a scan of all system components is displayed on the screen before the diagnostics window opens.

You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the menu bar.

Diagnostics for Windows is designed to test HP components. If HP components are tested, the results might be inconclusive.

Obtaining, Saving, or Printing Configuration Information

1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows.

2. Select Categories, then select a category from the drop-down list.

❏ To save the information, select File > Save As.

❏ To print the information, select File > Print.

3. To close Diagnostics for Windows, select File > Exit.

Maintenance and Service Guide 2–7

Troubleshooting

Obtaining, Saving, or Printing Diagnostic Test Information

1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows.

2. Select the Te st tab.

3. In the scroll box, select the category or device you want to test.

4. Select a test type:

❏ Quick Test—Runs a quick, general test on each device

in a selected category.

❏ Complete Test—Performs maximum testing on each

device in a selected category.

❏ Custom Test—Performs maximum testing on a selected

device.

◆ To run all tests for your selected device, select the

Check All button.

◆ To run only the tests you select, select the

Uncheck All button, then select the check box for each test you want to run.

5. Select a test mode:

❏ Interactive Mode—Provides maximum control over

the testing process. You determine whether the test was passed or failed. You might be prompted to insert or remove devices.

❏ Unattended Mode—Does not display prompts. If errors

are found, they are displayed when testing is complete.

2–8 Maintenance and Service Guide

Troubleshooting

6. Select the Begin Testing button.

7. Select a tab to view a test report:

❏ Status tab—Summarizes the tests run, passed, and failed

during the current testing session.

❏ Log tab—Lists tests run on the system, the number of

times each test has run, the number of errors found on each test, and the total run time of each test.

❏ Error tab—Lists all errors found in the notebook, along

with the corresponding error codes.

8. Select a tab to save the report:

❏ Log tab—Select the Save button.

❏ Error tab—Select the Save button.

9. Select a tab to print the report:

❏ Log tab—Select File > Save As, and then print the file

from your folder.

Maintenance and Service Guide 2–9

Troubleshooting

2.3 Troubleshooting Flowcharts

Tabl e 2-4

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 “Flowchart 2.1—Initial Troubleshooting”

2.2 “Flowchart 2.2—No Power, Part 1”

2.3 “Flowchart 2.3—No Power, Part 2”

2.4 “Flowchart 2.4—No Power, Part 3”

2.5 “Flowchart 2.5—No Power, Part 4”

2.6 “Flowchart 2.6—No Video, Part 1”

2.7 “Flowchart 2.7—No Video, Part 2”

2.8 “Flowchart 2.8—Nonfunctioning Port Replicator”

2.9 “Flowchart 2.9—No OS Loading”

2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”

2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”

2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”

2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”

2.14 “Flowchart 2.14—No OS Loading, CD- or DVD-ROM Drive”

2.15 “Flowchart 2.15—No Audio, Part 1”

2.16 “Flowchart 2.16—No Audio, Part 2”

2.17 “Flowchart 2.17—Nonfunctioning Device”

2.18 “Flowchart 2.18—Nonfunctioning Keyboard”

2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”

2.20 “Flowchart 2.20—No Network/Modem Connection”

2–10 Maintenance and Service Guide

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

Troubleshooting

LEDs, or error

messages?

Is there video?

Is there power?

Beeps,

(no boot)

Is the OS

loading?

Is there sound?

“Flowchart 2.2—No

Power, Part 1”.

connections.

“Flowchart 2.6—No

Video, Part 1”

“Flowchart 2.9—No

“Flowchart 2.15—No

Audio, Part 1”

Go to

Check

LED board,

speaker

Go to

OS Loading”

Go to

All drives working?

Keyboard/

pointing

device

working?

Connecting

to network

or modem?

End

“Flowchart

2.17—Nonfunctioning Device”

“Flowchart

2.18—Nonfunc-

tioning Key-

“Flowchart

2.19—Nonfunctioning Pointing

“Flowchart 2.20—No

Network/Modem

Connection”

Go to

board”or

Go to

Maintenance and Service Guide 2–11

Troubleshooting

Flowchart 2.2—No Power, Part 1

No power

(power LED

is off).

Remove from

Port Replicator

(if applicable).

Power up

on battery

power?

*Reset power.

Power up

on AC

power?

*Reset power.

Power up in

Port

Replicator?

Done

1. Reseat the power cables in the Port Replicator and at the AC outlet.

2. Ensure that the AC power source is active.

3. Ensure that the power strip is working.

Done

Power up

in Port

Replicator?

Power up

on battery

power?

Go to

“Flowchart 2.3—No

Power, Part 2”

Power up

on AC

power?

Go to

“Flowchart 2.4—No

Power, Part 3”

*NOTES:

1. On some models, there is a separate reset button.

2. On some models, the notebook can be reset using the Standby switch and either the lid switch or the main power switch.

Go to

“Flowchart

2.8—Nonfunctioning Port Replicator”

2–12 Maintenance and Service Guide

Flowchart 2.3—No Power, Part 2

Continued from

“Flowchart 2.2—No

Power, Part 1”

Visually check for

debris in battery

socket and clean

if necessary.

Troubleshooting

Power on?

Check battery by

recharging it,

moving it to

another notebook,

or replacing it.

Power on?

Done

Replace

power supply

(if applicable).

Go to

Power on?

“Flowchart 2.4—No

Power, Part 3”

Done

Maintenance and Service Guide 2–13

Troubleshooting

Flowchart 2.4—No Power, Part 3

Continued from

“Flowchart 2.3—No

Power, Part 2”

Plug directly

into AC outlet.

Power LED

on?

Reseat AC adapter

in notebook and

at power source.

Power on?

Power outlet

active?

Replace

power cord.

Power on?

Done

Go to

External

Replace external

AC adapter.

Power on?

Internal or

Try different

outlet.

external AC

adapter?

Internal

“Flowchart 2.5—No

Power, Part 4”

Done

2–14 Maintenance and Service Guide

Flowchart 2.5—No Power, Part 4

Continued from

“Flowchart 2.4—No

Power, Part 3”

Open

notebook.

Troubleshooting

notebook and

Loose or

damaged

parts?

retest.

Power on?

Done

Reseat loose

components and

boards and

replace damaged

items.

Replace the following items (if applicable) in the order given. Check notebook operation after each of the following two replacement steps:

1. Internal DC to DC converter, processor, and system board*

2. Internal AC adapter

*NOTE: Replace these items as a set to prevent shorting out among components.

Maintenance and Service Guide 2–15

Troubleshooting

Flowchart 2.6—No Video, Part 1

No video.

Port

Replicator

Stand-alone

or Port

Replicator?

Stand-alone

Go to

“Flowchart 2.7—No

Video, Part 2”

*NOTE: To change from internal to external display, use the hotkey combination.

Internal or

display*?

External

brightness.

Video OK?

Check for bent

pins on cable.

Video OK?

external

Internal

Adjust

brightness.

Video OK? Done

Press lid

switch to ensure

operation.

Done

Video OK?

Replace the following one at a time. Test after each replacement.

1. Cable between notebook and notebook display (if applicable)

2. Inverter board (if applicable)

3. Display

4. System board

Tr y another display.

Internal and

external

video OK?

Done

Replace

system

board.

Done

2–16 Maintenance and Service Guide

Flowchart 2.7—No Video, Part 2

Continued from

“Flowchart 2.6—No

Video, Part 1”

Remove

notebook from Port

Replicator,

if connected.

Troubleshooting

Adjust

display

brightness.

Video OK?

Go to “A” in

“Flowchart 2.6—No

Video, Part 1”

Verify that notebook is properly

seated in Port Replicator, and check for

bent pins on cable and for secure

monitor connection.

Video OK?

Adjust external

monitor display.

Done

Check brightness

of external

monitor.

Video OK?

Try another

external

monitor.

Internal

and external

video OK?

Go to

“Flowchart

2.8—Nonfunctioning Port Replicator”

Done

Maintenance and Service Guide 2–17

Troubleshooting

Flowchart 2.8—Nonfunctioning Port Replicator

Nonfunctioning Port Replicator.

Reseat power

cord in Port

Replicator and

power outlet.

Check voltage

setting on Port

Replicator.

Reseat monitor

cable connector at

Port Replicator.

Port

Replicator

operating?

Remove notebook, reseat all internal parts,

and replace any

damaged items in

Port Replicator.

Reinstall

notebook into Port

Replicator.

Port

Replicator

operating?

Done

Replace the following Port Replicator components one at a time. Check notebook operation after each replacement.

1. Power supply

2. I/O board

3. Backplane board

4. Switch box

5. Port Replicator motor mechanism

Done

2–18 Maintenance and Service Guide

Flowchart 2.9—No OS Loading

No OS

loading.*

Reseat power

cord in Port

Replicator and

power outlet.

Troubleshooting

go to “Flowchart 2.10—No OS Loading, Hard Drive,

No OS loading from hard drive,

Part 1”

No OS loading from diskette drive,

go to “Flowchart 2.13—No OS Loading, Diskette

No OS loading from CD- or DVD-ROM drive,

go to “Flowchart 2.14—No OS Loading, CD- or

No OS loading from network,

go to “Flowchart 2.20—No Network/Modem

Drive”

DVD-ROM Drive”.

Connection”

*NOTE: Before beginning to troubleshoot, always check cable connections, cable ends, and drives for bent or damaged pins.

Maintenance and Service Guide 2–19

Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive, Part 1

OS not

loading from

hard drive.

Nonsystem

disk message?

hard drive.

Reseat

external

Go to

“Flowchart 2.11—No

OS Loading, Hard

Drive, Part 2”

OS loading?

Boot from CD?

Check the Setup utility for correct

booting order.

Boot from

hard drive?

Done

Boot from

diskette?

Go to

“Flowchart 2.13—No OS Loading, Diskette

Drive”

Change boot priority through the Setup utility

and reboot.

Boot

from

hard drive?

Go to

“Flowchart

2.17—Nonfunction ing Device”

2–20 Maintenance and Service Guide

Troubleshooting

Flowchart 2.11—No OS Loading, Hard Drive, Part 2

Continued from

“Flowchart 2.10—No

OS Loading, Hard

Drive, Part 1”

CD or

diskette in

drive?

Remove

diskette and

reboot.

1. Replace hard drive.

2. Replace system board.

Reseat

hard drive.

Hard drive

accessible?

Run FDISK.

Done

Boot from

hard drive?

Boot

from diskette

drive?

Hard drive

accessible?

Go to

“Flowchart 2.12—No

OS Loading, Hard

Drive, Part 3”

Done

Go to

“Flowchart 2.13—No

OS Loading, Diskette

Drive”

Done

Hard drive

partitioned?

Hard drive

formatted?

Notebook

booted?

Go to

“Flowchart 2.12—No

OS Loading, Hard

Drive, Part 3”

Create partition, then format hard drive to bootable

C:\ prompt.

Format hard drive

and bring to

a bootable

C:\ prompt.

Load OS using

System Restore

(if applicable).

Maintenance and Service Guide 2–21

Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive, Part 3

Continued from

“Flowchart

2.11—No OS

Loading, Hard Drive,

Part 2”

System

files on hard

drive?

Install OS

and reboot.

Virus

on hard

drive?

Run SCANDISK and

check for

bad sectors.

Can bad

sectors

be fixed?

Fix bad

sectors.

Clean virus.

loading from

hard drive?

Done

Diagnostics

on diskette?

Replace

hard drive.

Replace

hard drive.

Run diagnostics

and follow

recommendations.

Boot from

hard drive?

Replace

hard drive.

Done

2–22 Maintenance and Service Guide

Troubleshooting

Flowchart 2.13—No OS Loading, Diskette Drive

OS not loading

diskette drive.

Nonsystem

disk message?

from another

Diskette

drive enabled

in the Setup

from

Boot

device?

utility?

Reseat

diskette drive.

loading?

Done

Bootable

diskette

in drive?

Install bootable

diskette and

reboot notebook.

Go to

“Flowchart

2.17—Nonfunctioning Device”

Check diskette

for system files.

Try different

diskette.

1. Replace diskette drive.

2. Replace system board.

Nonsystem

disk error?

Enable drive

and cold boot

notebook.

loading?

Done

Is diskette

drive boot

order

correct?

Change boot

priority using

the Setup utility.

Clear CMOS.

Refer to

“Section

1.3 Clearing a Password” for

instructions.

Go to

“Flowchart

2.17—Nonfunctioning Device”

Maintenance and Service Guide 2–23

Troubleshooting

Flowchart 2.14—No OS Loading, CD- or DVD-ROM Drive

No OS

loading from

CD- or

DVD-ROM Drive.

Boots from

CD or DVD?

Reseat

drive.

bootable disc.

Boots from

CD or DVD?

from another

Disc

in drive?

Install

Done

Booting

device?

Bootable

disc in drive?

Try another

bootable disc.

Done

Go to

“Flowchart

2.17—Nonfunctioning Device”

Install bootable

disc and

reboot

notebook.

Booting

order

correct?

Correct boot

order using

the Setup utility.

Clear CMOS.

Refer to

“Section

1.3 Clearing a Password” for

instructions.

Go to

“Flowchart

2.17—Nonfunctioning Device”

2–24 Maintenance and Service Guide

Flowchart 2.15—No Audio, Part 1

Turn up audio

No audio.

internally or

externally.

Audio? Done

Troubleshooting

Notebook in Port Replicator (if applicable)?

Go to

“Flowchart 2.16—No

Audio, Part 2”

2.17—Nonfunction

Undock

Go to

“Flowchart

ing Device”

Internal

audio?

“Flowchart 2.16—No

Replace the following Port Replicator components one at a time, as applicable. Check audio status after each change.

1. Port Replicator audio cable

2. Audio cable

3. Speaker

4. Port Replicator audio board

5. Backplane board

6. I/O Board

Audio? Done

Go to

Audio, Part 2”

Maintenance and Service Guide 2–25

Troubleshooting

Flowchart 2.16—No Audio, Part 2

Continued from

“Flowchart 2.15—No

Audio, Part 1”

Audio driver in OS configured?

Correct

drivers for

application?

Connect to

external

speaker.

Reload

audio drivers.

Load drivers and set configuration

in OS.

Replace audio

board and

Audio?

speaker connections in notebook

(if applicable).

Audio? Done

1. Replace internal speakers.

2. Replace audio board (if applicable).

3. Replace system board.

2–26 Maintenance and Service Guide

Flowchart 2.17—Nonfunctioning Device

Nonfunctioning

device.

Reseat device.

Unplug the nonfunctioning device from the notebook,

and inspect cables and plugs for bent or broken pins

Clear

CMOS.

or other damage.

Any physical

device detected?

Troubleshooting

Fix or

replace

broken item.

Reattach device.

Close notebook,

plug in power,

and reboot.

Replace hard drive.

Go to

“Flowchart 2.9—No

OS Loading”

Device

boots

properly?

Replace NIC.

If integrated NIC,

replace system

board.

Done

Maintenance and Service Guide 2–27

Replace diskette

drive.

Device

boots

properly?

Done

Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard

Keyboard

not operating

properly.

Connect notebook

to good external

keyboard.

External

device

works?

Replace

system

board.

Reseat internal

keyboard

connector

(if applicable).

OK?

Replace internal

keyboard or

cable.

Done Done

OK?

Replace

system

board.

2–28 Maintenance and Service Guide

Troubleshooting

Flowchart 2.19—Nonfunctioning Pointing Device

Pointing device

not operating

properly.

Connect notebook

to good external

pointing device.

External

works?

Reseat internal pointing device

connector

(if applicable).

device

Replace

system

board.

OK?

Replace internal

pointing device

or cable.

Done Done

OK?

Replace

system

board.

Maintenance and Service Guide 2–29

Troubleshooting

Flowchart 2.20—No Network/Modem Connection

No network

or modem

connection.

Network

or modem jack

active?

Digital

line?

NIC/modem

configured

in OS?

Disconnect all

power from

the notebook

and open.

Reseat NIC/modem

(if applicable).

Replace jack or have

jack activated.

Connect

to nondigital

line.

Reload

drivers and

reconfigure.

OK?

Replace NIC/modem

(if applicable).

OK? Done

Done

Replace system

board.

2–30 Maintenance and Service Guide

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.

Serial Number Location

Maintenance and Service Guide 3–1

Illustrated Parts Catalog

3.2 Notebook Major Components

Notebook Major Components

3–2 Maintenance and Service Guide

Spare Parts: Notebook Major Components

Item Description

1 Display assemblies

15.0-inch, UXGA+, TFT

15.0-inch, SXGA+, TFT

15.0-inch, XGA, TFT

Miscellaneous Plastics Kit, includes: 345066-001

Illustrated Parts Catalog

Tabl e 3-1

Spare Part Number

345060-001 345059-001 345058-001

2a 2b 2c 2d 2e 2f

3 LED switch cover 345063-001

4 Keyboards (include pointing stick)

5 Top cover (includes TouchPad and speaker) 345061-001

Left and right display hinges RTC battery Mini PCI communications board shield Bluetooth cover Battery bezel Hard drive cover Not illustrated:

Notebook feet (4)

Brazil Czech

Republic Denmark Europe France French

Canada Germany Greece Greece - Blk Hungary Iceland International Israel Italy

341520-201 341520-221

341520-081 341520-A41 341520-051 341520-121

341520-041 378539-151 373646-151 341520-211 341520-DD1 341520-B31 341520-BB1 341520-061

Japan Korea Latin America Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

341520-291 341520-AD1 341520-161 341520-091 341520-131 341520-251 341520-171 341520-BA1 341520-071 341520-B71 341520-BG1 341520-AB1 341520-281 341520-141 341520-031 341520-001

Maintenance and Service Guide 3–3

Illustrated Parts Catalog

Notebook Major Components (Continued)

3–4 Maintenance and Service Guide

Illustrated Parts Catalog

Tabl e 3-1

Spare Parts: Notebook Major Components

Item Description

Miscellaneous Cable Kit, includes: 345056-001

6a 6b

7 Modem board 325521-001

8 Fan assembly 345065-001

9 Heat sink (includes grease) 345067-001

10 Memory expansion boards, 333-MHz

11 Processors (include thermal grease)

Modem cable Bluetooth cable

1024-MB (1.0-GB) 512-MB 256-MB

Intel Pentium M (Banias) processor, 1.7 GHz Intel Pentium M (Banias) processor, 1.6 GHz Intel Pentium M (Banias) processor, 1.5 GHz Intel Pentium M (Banias) processor, 1.4 GHz Intel Pentium M (Dothan) processor, 1.5 GHz Intel Pentium M (Dothan) processor, 1.6 GHz Intel Pentium M (Dothan) processor, 1.7 GHz Intel Pentium M (Dothan) processor, 1.8 GHz Intel Pentium M (Dothan) processor, 2.0 GHz

(Continued)

Spare Part Number

336579-001 336578-001 336577-001

340165-001 319777-001 319776-001 319775-001 359636-001 356596-001 356597-001 345857-001 353395-001

12 System boards (include thermal grease)

With 128 MB of video memory With 64 MB of video memory

13 Trusted Platform Module (TPM) 345856-001

* Integrated smart card 379336-001

*Not illustrated.

Maintenance and Service Guide 3–5

349206-001 345064-001

Illustrated Parts Catalog

Notebook Major Components (Continued)

3–6 Maintenance and Service Guide

Tabl e 3-1

Spare Parts: Notebook Major Components

Item Description

14 Mini PCI communications boards

Illustrated Parts Catalog

(Continued)

Spare Part Number

802.11a/b/g LAN NIC

802.11b/g LAN NIC

802.11b W500 modem board (for use in Japan)

802.11b wireless LAN (MOW)

802.11b wireless LAN (ROW)

802.11b/g wireless modem (MOW)

802.11b/g wireless modem (ROW)

15 Optical drives

24X Max DVD+RW/R and CD-RW Combo Drive 8X Max DVD-ROM Drive 24X Max DVD/CD-RW Combo Drive 24X Max CD-ROM Drive

16 MultiBay devices

1.44-MB diskette drive 24X Max CD-ROM Drive 8X Max Slim DVD+RW/R and CD-RW Combo Drive 4X Max Reg DVD+RW/R and CD-RW Combo Drive

17 Base enclosure (includes optical drive shield, hard

18 Bluetooth board (includes Bluetooth cable, item 6b) 348277-001

19 Hard drives (includes hard drive bezel and frame)

drive shield, and four notebook feet)

80-GB 60-GB 40-GB 60-GB

5400-rpm 5400-rpm 5400-rpm 7200-rpm

(all models) (all models) (all models) (nw8000 only)

325525-001 325526-001 339742-291 345641-001 345640-001 368247-001 368248-001

349242-001 349241-001 349243-001 349240-001

241995-001 228746-001 251292-001 344256-001

345062-001

345632-001 345631-001 345630-001 345855-001

20 Battery pack, 8-cell, 4.4 Wh, Li-Ion 338669-001

* Battery pack, 8-cell, 4.8AHR 360663-001

Maintenance and Service Guide 3–7

Illustrated Parts Catalog

Spare Parts: Notebook Major Components

Item Description

*Not illustrated.

Tabl e 3-1

Spare Part Number

3–8 Maintenance and Service Guide

3.3 Miscellaneous Plastics Kit Components

Miscellaneous Plastics Kit Components

Illustrated Parts Catalog

Table 3-2

Miscellaneous Plastics Kit Components

Spare Part Number 345066-001

Item Description

1 Left and right display hinges

2 RTC battery

3 Mini PCI communications board shield

4 Bluetooth cover

5 Battery bezel

6 Hard drive cover

7 Notebook feet (4)

* Integrated smart card bezel

*Not illustrated.

Maintenance and Service Guide 3–9

Illustrated Parts Catalog

3.4 Miscellaneous Cable Kit Components

Miscellaneous Cable Kit Components

Tabl e 3-3

Miscellaneous Cable Kit Components

Spare Part Number 345056-001

Item Description

1 Bluetooth cable

2 Modem cable

3–10 Maintenance and Service Guide

3.5 Mass Storage Devices

Mass Storage Devices

Table 3-4

Mass Storage Devices

Spare Part Number Information

Illustrated Parts Catalog

Spare Part

Item Description

1 Hard drives (includes hard drive bezel and frame)

80-GB 5400-rpm 60-GB 5400-rpm 40-GB 5400-rpm

60-GB 7200-rpm (nw8000 only) 345855-001

Maintenance and Service Guide 3–11

(all models) (all models) (all models)

Number

345632-001 345631-001 345630-001

Illustrated Parts Catalog

Spare Part Number Information

Item Description

2 Optical drives

24X Max DVD+RW/R and CD-RW Combo Drive 8X Max DVD-ROM Drive 24X Max DVD/CD-RW Combo Drive 24X Max CD-ROM Drive

3 MultiBay devices

Table 3-4

Mass Storage Devices

(Continued)

Spare Part Number

349242-001 349241-001 349243-001 349240-001

1.44-MB diskette drive 24X Max CD-ROM Drive 8X Max Slim DVD/R+W and CD-RW Combo Drive 4X Max Regular DVD/R+W and CD-RW Combo

Drive

135233-001 228746-001 251292-001

344256-001

3–12 Maintenance and Service Guide

3.6 Miscellaneous

Tabl e 3-5

Spare Parts: Miscellaneous (not illustrated)

Illustrated Parts Catalog

Description

AC adapters

90-W, PFC 65-W

Carrying cases

Leather top load, Samsung Leather top load, SG Nylon top load, Samsung Nylon top load, SG Nylon entry level

Port replicators

Advanced Port Replicator Common Port Replicator

Power cords

Australia Brazil Denmark Europe/Middle

East/Africa

Israel

Screw Kit (includes the following screws; refer to

Appendix C, “Screw Listing” for more information

on screw specifications and usage.)

246959-011 246959-201 246959-081 246959-021

246959-BB1

Italy Japan Korea Switzerland United Kingdom United States

Spare Part Number

239705-001 239704-001

325817-001 325817-002 325815-001 325815-002 325814-001

339096-001 339097-001

246959-061 246959-291 246959-AD1 246959-AG1 246959-031 246959-001

345057-001

■ Torx T8M2.0×6.0 screw

■ Torx T8M2.0×4.0 screw

■ Torx T5M2.5×4.0 screw

■ Torx T8M2.0×3.5 screw

Maintenance and Service Guide 3–13

■ Phillips PM3.0×3.5 screw

■ Phillips PM1.5×4.0 screw

■ Phillips PM1.5×3.0 screw

■ M2.0×10.0 alignment pin

Illustrated Parts Catalog

3.7 Sequential Part Number Listing

Table 3 - 6

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

228746-001 24X Max CD-ROM drive

239704-001 65-watt AC adapter

239705-001 90-watt, PFC, AC adapter

241995-001 Diskette drive

246959-001 3-wire power cord - United States

246959-011 3-wire power cord - Australia

246959-021 3-wire power cord - Europe, Middle East, Africa

246959-031 3-wire power cord - United Kingdom

246959-061 3-wire power cord - Italy

246959-081 3-wire power cord - Denmark

246959-201 3-wire power cord - Brazil

246959-291 3-wire power cord - Japan

246959-AD1 3-wire power cord - Korea

246959-AG1 3-wire power cord - Switzerland

246959-BB1 3-wire power cord - Israel

251292-001 8X Max Slim DVD+RW/R and CD-RW combo drive

319775-001 Intel Pentium M (Banias) processor, 1.4-GHz

319776-001 Intel Pentium M (Banias) processor, 1.5-GHz

319777-001 Intel Pentium M (Banias) processor, 1.6-GHz

325521-001 Modem board (includes cable)

325525-001 802.11a/b/g LAN board mini PCI communications board

3–14 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3 - 6

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

325526-001 802.11b/g LAN board mini PCI communications board

325814-001 Nylon, entry level

325815-001 Nylon, top load, Samsung

325815-002 Nylon, top load, SG

325817-001 Leather, top load, Samsung

325817-002 Leather, top load, SG

336577-001 Memory expansion board, 333 MHz, 256-MB DDR

336578-001 Memory expansion board, 333 MHz, 512-MB DDR

336579-001 Memory expansion board, 333 MHz, 1024-MB DDR

338669-001 Battery pack, 8-cell, 4.4 Wh, Li-ion

339096-001 Advanced Port Replicator

(Continued)

339097-001 Simple Port Replicator

339742-291 802.11b W500 modem board (for use in Japan) mini PCI

communications board

340165-001 Intel Pentium M (Banias) processor, 1.7-GHz

341520-001 Keyboard (including pointing stick) - United States

341520-031 Keyboard (including pointing stick) - United Kingdom

341520-041 Keyboard (including pointing stick) - Germany

341520-051 Keyboard (including pointing stick) - France

341520-061 Keyboard (including pointing stick) - Italy

341520-071 Keyboard (including pointing stick) - Spain

341520-081 Keyboard (including pointing stick) - Denmark

341520-091 Keyboard (including pointing stick) - Norway

Maintenance and Service Guide 3–15

Illustrated Parts Catalog

Table 3 - 6

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

341520-121 Keyboard (including pointing stick) - French Canada

341520-131 Keyboard (including pointing stick) - Portugal

341520-141 Keyboard (including pointing stick) - Turkey

341520-161 Keyboard (including pointing stick) - Latin America

341520-171 Keyboard (including pointing stick) - Saudi Arabia

341520-201 Keyboard (including pointing stick) - Brazil

341520-211 Keyboard (including pointing stick) - Hungary

341520-221 Keyboard (including pointing stick) - Czech Republic

341520-251 Keyboard (including pointing stick) - Russia

341520-281 Keyboard (including pointing stick) - Thailand

341520-291 Keyboard (including pointing stick) - Japan

(Continued)

341520-A41 Keyboard (including pointing stick) - European

341520-AB1 Keyboard (including pointing stick) - Taiwan

341520-AD1 Keyboard (including pointing stick) - Korea

341520-B31 Keyboard (including pointing stick) - International

341520-B71 Keyboard (including pointing stick) - Sweden/Finland

341520-BA1 Keyboard (including pointing stick) - Slovenia

341520-BB1 Keyboard (including pointing stick) - Israel

341520-BG1 Keyboard (including pointing stick) - Switzerland

341520-DD1 Keyboard (including pointing stick) - Iceland

344256-001 4X Max Reg DVD+RW/R and CD-RW combo drive

345056-001 Miscellaneous Cable Kit

345057-001 Misc Screw Kit

3–16 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3 - 6

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

345058-001 Display assembly, 15.0-inch, XGA, TFT

345059-001 Display assembly, 15.0-inch, SXGA+, TFT

345060-001 Display assembly, 15.0-inch, UXGA+, TFT

345061-001 Top cover (includes TouchPad and speaker)

(Continued)

345062-001 Base enclosure (includes optical drive shield, hard drive

345063-001 LED switch cover

345064-001 System board (includes 64-MB discrete video memory)

345065-001 Fan assembly

345066-001 Misc Plastics Kit

345067-001 Heat sink

345630-001 40-GB (5400-rpm) hard drive

345631-001 60-GB (5400-rpm) hard drive

345632-001 80-GB (5400-rpm) hard drive

345640-001 802.11b wireless LAN (ROW) Wireless LAN card

345641-001 802.11b wireless LAN (MOW) Wireless LAN card

345855-001 60-GB (7200-rpm) hard drive (nw8000 only)

345856-001 Trusted Platform Module (TPM)

345857-001 Intel Pentium M (Dothan) processor, 1.8 GHz

348277-001 Bluetooth wireless communications board

349206-001 System board (includes 128-MB discrete video memory)

349240-001 24X Max CD-ROM Drive

shield, and four notebook feet)

349241-001 8X Max DVD-ROM drive

Maintenance and Service Guide 3–17

Illustrated Parts Catalog

Table 3 - 6

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

349242-001 24X Max DVD+RW/R and CD-RW combo drive

349243-001 24X Max DVD/CD-RW combo drive

353395-001 Intel Pentium M (Dothan) processor, 2.0 GHz

356596-001 Intel Pentium M (Dothan) processor, 1.6 GHz

356597-001 Intel Pentium M (Dothan) processor, 1.7 GHz

359636-001 Intel Pentium M (Dothan) processor, 1.5 GHz

360663-001 Battery pack, 8-cell, 4.8AHR

365438-001 60-GB (7200-rpm) hard drive (includes bezel and frame)

(Continued)

368247-001 802.11b/g modem board (MOW) mini PCI communications

368248-001 802.11b/g modem board (ROW) mini PCI communications

373646-151 Keyboard (including pointing stick) - Greece Bk

378539-151 Keyboard (including pointing stick) - Greece

379336-001 Integrated smart card

3–18 Maintenance and Service Guide

board

Removal and Replacement

This chapter provides essential information for proper and safe removal and replacement service.

4.1 Tools Required

You need the following tools to complete the removal and replacement procedures:

■ Magnetic screw driver

■ Phillips P0 screw driver

■ Torx8 screw driver

■ Torx7 pin bit screw driver

Some computer models have two Torx7 with pin security screws

✎

(M2.0×4.0) securing the Mini PCI communications board to the computer. A T7 pin bit screw driver is required to remove the Mini PCI communications board on these computer models. Refer to Section 5.12, “Mini PCI Communications Board,” for more information on removing Mini PCI communications boards.

Preliminaries

■ 5.0-mm socket for system board standoffs

■ Flat-bladed screwdriver

Maintenance and Service Guide 4–1

Removal and Replacement Preliminaries

4.2 Service Considerations

The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.

As you remove each subassembly from the notebook, place the

✎

subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic Parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and Connectors

CAUTION: When servicing the notebook, ensure that cables are

placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

4–2 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.3 Preventing Damage to

Removable Drives

Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions:

■ Before removing or inserting a hard drive, shut down the

notebook. If you are unsure whether the notebook is off or in hibernation, turn the notebook on, then shut it down.

■ Before removing a diskette drive or optical drive, ensure that

a diskette or disc is not in the drive. Ensure that the optical drive tray is closed.

■ Before handling a drive, ensure that you are discharged of

static electricity. While handling a drive, avoid touching the connector.

■ Handle drives on surfaces that have at least one inch of

shock-proof foam.

■ Avoid dropping drives from any height onto any surface.

■ After removing a hard drive, an optical drive, or a diskette

drive, place it in a static-proof bag.

■ Avoid exposing a hard drive to products that have magnetic

fields, such as monitors or speakers.

■ Avoid exposing a drive to temperature extremes or liquids.

■ If a drive must be mailed, place the drive in a bubble pack

mailer or other suitable form of protective packaging and label the package “FRAGILE: Handle With Care.”

Maintenance and Service Guide 4–3

Removal and Replacement Preliminaries

4.4 Preventing Electrostatic Damage

Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.

A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs.

An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal life cycle. Or the device might function normally for a while, then degrade in the internal layers, reducing its life expectancy.

4–4 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.5 Packaging and Transporting

Precautions

Use the following grounding precautions when packaging and transporting equipment:

■ To avoid hand contact, transport products in static-safe

containers, such as tubes, bags, or boxes.

■ Protect all electrostatic-sensitive parts and assemblies with

conductive or approved containers or packaging.

■ Keep electrostatic-sensitive parts in their containers until

the parts arrive at static-free workstations.

■ Place items on a grounded surface before removing them

from their containers.

■ Always be properly grounded when touching a sensitive

component or assembly.

■ Store reusable electrostatic-sensitive parts from assemblies in

protective packaging or nonconductive foam.

■ Use transporters and conveyors made of antistatic belts and

roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Maintenance and Service Guide 4–5

Removal and Replacement Preliminaries

4.6 Workstation Precautions

Use the following grounding precautions at workstations:

■ Cover the workstation with approved static-shielding

material (refer to Table 4-2).

■ Use a wrist strap connected to a properly grounded work

surface and use properly grounded tools and equipment.

■ Use conductive field service tools, such as cutters,

screwdrivers, and vacuums.

■ When using fixtures that must directly contact dissipative

surfaces, use only fixtures made of static-safe materials.

■ Keep the work area free of nonconductive materials, such as

ordinary plastic assembly aids and Styrofoam.

■ Handle electrostatic-sensitive components, parts, and

assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting or

removing connectors or test equipment.

4–6 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.7 Grounding Equipment and

Methods

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

■ When seated, wear a wrist strap connected to a grounded

system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, connect a wrist strap with alligator clips.

■ When standing, use foot straps and a grounded floor mat.

Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one-megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

Other grounding equipment recommended for use in preventing electrostatic damage includes

■ Antistatic tape.

■ Antistatic smocks, aprons, and sleeve protectors.

■ Conductive bins and other assembly or soldering aids.

■ Nonconductive foam.

■ Conductive tabletop workstations with ground cords of

one-megohm resistance.

■ Static-dissipative tables or floor mats with hard ties to

the ground.

■ Field service kits.

■ Static awareness labels.

■ Material-handling packages.

■ Nonconductive plastic bags, tubes, or boxes.

■ Metal tote boxes.

■ Electrostatic voltage levels and protective materials.

Maintenance and Service Guide 4–7

Removal and Replacement Preliminaries

Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities.

Tabl e 4-1

Typical Electrostatic Voltage Levels

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

A product can be degraded by as little as 700 V.

✎

Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.

Table 4 - 2

Static-Shielding Materials

Material Use Voltage Protection Level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

4–8 Maintenance and Service Guide

Removal and Replacement

Procedures

This chapter provides removal and replacement procedures.

There are 62 screws in eight different sizes that must be removed, replaced, and loosened when servicing the notebook. Make note of each screw size and location during removal and replacement.

Refer to Appendix C, “Screw Listing” for detailed information on screw sizes, locations, and usage.

Maintenance and Service Guide 5–1

Removal and Replacement Procedures

5.1 Serial Number

Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook.

Serial Number Location

5–2 Maintenance and Service Guide

Removal and Replacement Procedures

5.2 Disassembly Sequence Chart

Use the chart below to determine the section number to be referenced when removing notebook components.

Disassembly Sequence Chart

# of Screws

Section Description

5.3 Preparing the notebook for disassembly

Removed

Battery pack Hard drive

5.4 Notebook feet 0

5.5 MultiBay device 0

5.6 Bluetooth board 3

5.7 Integrated smart card 0

5.8 Optical drive 1

5.9 Keyboard 1

5.10 Memory expansion board 0

5.11 Modem board 2

5.12 Mini PCI communications board 2

5.13 Heat sink 5

5.14 Processor 0

5.15 LED switch cover 1

5.16 RTC battery 0

5.17 Security Module (TPM) 1

0 1 to remove 4 screws and 2 alignment pins

to disassemble

5.18 Display assembly 4

5.19 Top cover 18

Maintenance and Service Guide 5–3

Removal and Replacement Procedures

Disassembly Sequence Chart

(Continued)

Section Description

5.20 Speaker 6

5.21 TouchPad 3

5.22 Fan assembly 4

5.23 System board 4

# of Screws Removed

5–4 Maintenance and Service Guide

Removal and Replacement Procedures

5.3 Preparing the Notebook for Disassembly

Before you begin any removal or installation procedures:

1. Save your work, exit all applications, and shut down the notebook. If you are not sure whether the notebook is off or in hibernation, briefly press the power button. If your work returns to the screen, save your work, exit all applications, and then shut down the notebook.

2. Disconnect all external devices connected to the notebook.

3. Disconnect the power cord.

Maintenance and Service Guide 5–5

Removal and Replacement Procedures

Spare Part Number Information

Battery pack, 8-cell, 4.4 Wh, Li-Ion Battery pack, 8-cell, 4.8AHR

338669-001 360663-001

4. Remove the battery pack by following these steps:

a. Turn the notebook upside down with the front facing you.

b. Slide and hold the battery release latch 1 toward the

back of the notebook.

c. Use the notch in the battery pack to slide the battery pack

to the right 2.

d. Remove the battery pack.

Removing the Battery Pack

5–6 Maintenance and Service Guide

Removal and Replacement Procedures

5. Remove the battery bezel by sliding it down and off of the battery pack.

The battery bezel is included in the Miscellaneous Plastics Kit,

✎

spare part number 345066-001.

Removing the Battery Bezel

Reverse the above procedure to install the battery pack and battery bezel.

Maintenance and Service Guide 5–7

HP Compaq nc8000 Maintenance and Service Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Product Description

1.1 Models

1.2 Features

1.3 Clearing a Password

1.4 Power Management

1.5 External Components

1.6 Design Overview

Troubleshooting

2.1 Computer Setup and Diagnostics Utilities

Using Computer Setup

Selecting from the File Menu

Selecting from the Security Menu

Selecting from the Advanced Menu

2.2 Using Diagnostics for Windows

Obtaining, Saving, or Printing Configuration Information

Obtaining, Saving, or Printing Diagnostic Test Information

2.3 Troubleshooting Flowcharts

Illustrated Parts Catalog

3.1 Serial Number Location

3.2 Notebook Major Components

3.3 Miscellaneous Plastics Kit Components

3.4 Miscellaneous Cable Kit Components

3.5 Mass Storage Devices

3.6 Miscellaneous

3.7 Sequential Part Number Listing

4.1 Tools Required

4.2 Service Considerations

Plastic Parts

Cables and Connectors

4.4 Preventing Electrostatic Damage

4.6 Workstation Precautions

5.1 Serial Number

5.2 Disassembly Sequence Chart

5.3 Preparing the Notebook for Disassembly