HP Compaq FP15, Compaq FP17, Compaq FP5315, Compaq FP7317, Compaq Q2159 Warranty and Support Guide

Monitor Warranty and

Support Guide

Guide de garantie et de

support du moniteur

Garantía y guía de

soporte del monitor

Filename: qb416112.doc Title: HP-Print2k.dot
Template: HP-Monitor Warrany_HalfPage.dot Author: Kim Toy Last Saved By: billm
Revision #: 17 Page: 1 of 20 Printed: 10/14/04 12:50 PM

Hewlett-Packard Company
Hardware Limited Warranty Statement
Compaq-branded Multimedia Monitor
United States and Canada

Hardware Limited Warranty

Original Systems — 1 year
Technical phone assistance to diagnose potential hardware issues — 1 year

General Terms

This HP Hardware Limited Warranty gives you, the customer, express limited
warranty rights from HP, the manufacturer. Please refer to HP’s Web site for an
extensive description of your limited warranty entitlements. In addition, you may
also have other legal rights under applicable local law or special written
agreement with HP.

EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, HP MAKES NO
OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED
WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO
THE LIMITED WARRANTY PERIOD. SOME STATES OR COUNTRIES/REGIONS
DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY
LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES
OR COUNTRIES/REGIONS, SOME EXCLUSIONS OR LIMITATIONS OF THIS
LIMITED WARRANTY MAY NOT APPLY TO YOU.

THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO
THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE
TO THE SALE OF THIS PRODUCT TO YOU.

This Limited Warranty is applicable in all countries/regions and may be enforced
in any country/region where HP or its authorized service providers offer warranty
service subject to the terms and conditions set forth in this Limited Warranty.
However, warranty service availability and response times may vary from
country/region to country/region and may also be subject to registration
requirements in the country/region of purchase. If so, your HP authorized service
provider can provide you with details.

Filename: qb416112.doc Title: HP-Print2k.dot
Template: HP-Monitor Warrany_HalfPage.dot Author: Kim Toy Last Saved By: billm
Revision #: 15 Page: 2 of 20 Printed: 10/12/04 03:56 PM

This Limited Warranty applies only to HP-branded and Compaq-branded
hardware products (collectively referred to in this Limited Warranty as “HP
Hardware Products”) sold by or leased from Hewlett-Packard Company, its
worldwide subsidiaries, affiliates, authorized resellers, or country/region
distributors (collectively referred to in this Limited Warranty as “HP”) with this
Limited Warranty. The term “HP Hardware Product” is limited to the hardware
components and required firmware. The term “HP Hardware Product” DOES NOT
include any software applications or programs; non-HP products or non-HP
branded peripherals. All non-HP products or non-HP branded peripherals external
to the HP Hardware Product — such as external storage subsystems, monitors,
printers, and other peripherals — are provided “AS IS” without HP warranty.
However, non-HP manufacturers and suppliers, or publishers may provide their
own warranties directly to you.

HP warrants that the HP Hardware Products that you have purchased or leased
from HP are free from defects in materials or workmanship under normal use
during the Limited Warranty Period. The Limited Warranty Period starts on the date
of purchase or lease from HP, or from the date HP completes installation. Your
dated sales or delivery receipt, showing the date of purchase or lease of the
product, is your proof of the purchase or lease date. You may be required to
provide proof of purchase or lease as a condition of receiving warranty service.
You are entitled to hardware warranty service according to the terms and
conditions of this document if a repair to your HP Hardware Product is required
within the Limited Warranty Period.

Unless otherwise stated, and to the extent permitted by local law, new HP
Hardware Products may be manufactured using new materials or new and used
materials equivalent to new in performance and reliability. HP may repair or
replace HP Hardware Products (a) with new or previously used products or parts
equivalent to new in performance and reliability, or (b) with equivalent products to
an original product that has been discontinued. Replacement parts are warranted
to be free from defects in material or workmanship for ninety (90) days or, for
the remainder of the Limited Warranty Period of the HP Hardware Product they are
replacing or in which they are installed, whichever is longer.

During the Limited Warranty Period, HP will, at its discretion, repair or replace any
defective component. All component parts or hardware products removed under
this Limited Warranty become the property of HP. In the unlikely event that your
HP Hardware Product has recurring failures, HP, at its sole discretion, may elect
(a) to provide you with a replacement unit of HP’s choosing that is the same or
equivalent to your HP Hardware Product in performance or (b) to give you a
refund of your purchase price or lease payments (less interest) instead of
a replacement. This is your exclusive remedy for defective products.

Filename: qb416112.doc Title: HP-Print2k.dot
Template: HP-Monitor Warrany_HalfPage.dot Author: Kim Toy Last Saved By: billm
Revision #: 15 Page: 3 of 20 Printed: 10/12/04 03:56 PM

Exclusions

HP does not warrant that the operation of this product will be uninterrupted or
error-free. HP is not responsible for damage that occurs as a result of your failure
to follow the instructions intended for the HP Hardware Product.

This Limited Warranty does not apply to expendable or consumable parts and
does not extend to any product from which the serial number has been removed or
that has been damaged or rendered defective (a) as a result of accident, misuse,
abuse, contamination, improper or inadequate maintenance or calibration, or
other external causes; (b) by operation outside the usage parameters stated in the
user documentation that shipped with the product; (c) by software, interfacing,
parts, or supplies not supplied by HP; (d) improper site preparation or
maintenance; (e) virus infection; (f) loss or damage in transit; or (g) by modification
or service by anyone other than (i) HP, (ii) an HP-authorized service provider,
or (iii) your own installation of end-user replaceable HP or HP approved parts if
available for your product in the servicing country/region.

Exclusive Remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, these terms and
conditions constitute the complete and exclusive warranty agreement between you
and HP regarding the HP Hardware Product you have purchased or leased. These
terms and conditions supersede any prior agreements or representations —
including representations made in HP sales literature or advice given to you by HP
or an agent or employee of HP — that may have been made in connection with
your purchase or lease of the HP Hardware Product. No change to the conditions
of this Limited Warranty is valid unless it is made in writing and signed by an
authorized representative of HP.

Limitation of Liability

IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE,
HP’S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY
LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR
THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS
THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.

EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY
DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO
PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR ANY
CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.

THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR
A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT
CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT

Filename: qb416112.doc Title: HP-Print2k.dot
Template: HP-Monitor Warrany_HalfPage.dot Author: Kim Toy Last Saved By: billm
Revision #: 15 Page: 4 of 20 Printed: 10/12/04 03:56 PM

BE WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY
WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED
REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS
LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR
PERSONAL INJURY.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY
ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM
COUNTRY/REGION TO COUNTRY/REGION. YOU ARE ADVISED TO CONSULT
APPLICABLE STATE OR COUNTRY/REGION LAWS FOR A FULL DETERMINATION
OF YOUR RIGHTS.

Limited Warranty Period

The Limited Warranty Period for an HP Hardware Product is a specified, fixed
period commencing on the date of purchase. The date on your sales receipt is the
date of purchase unless HP or your reseller informs you otherwise in writing.

Types of Warranty Service

To enable HP to provide the best possible support and service during the Limited
Warranty Period, you may be directed by HP to verify configurations, load most
recent firmware, install software patches, run HP diagnostics tests, or use HP
remote support solutions where applicable.

HP strongly encourages you to accept the use of, or to employ available support
technologies provided by HP. If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased support resource
requirements. Listed below are the types of warranty support service that may be
applicable to the HP Hardware Product you have purchased.

On-site Warranty Service

Your HP Limited Warranty service may include on-site labor support to repair your
hardware. HP provides on-site service during standard office hours. Standard
office hours are typically 08.00 to 17.00, Monday through Friday, but may vary
with local business practices. If your location is outside the customary service zone
(typically 50km), response times may be longer or there may be additional
charges. To locate the nearest HP authorized service provider refer to the HP Web
site at http://www.hp.com/support

HP may, at its sole discretion, determine if on-site warranty service is required. For
example, in many cases, the defect can be fixed by the use of a Customer Self
Repair (CSR) part that you are required to replace yourself based on instructions
and documentation provided by HP. You are also required to co-operate with HP
in attempting to resolve the problem over the telephone. This may involve
performing routine diagnostic procedures, installing software updates or patches,
removing third party options and/or substituting options. In order to receive onsite

Filename: qb416112.doc Title: HP-Print2k.dot
Template: HP-Monitor Warrany_HalfPage.dot Author: Kim Toy Last Saved By: billm
Revision #: 15 Page: 5 of 20 Printed: 10/12/04 03:56 PM

support, you must: (a) have a representative present when HP provides warranty
services at your site; (b) notify HP if products are being used in an environment
which poses a potential health or safety hazard to HP employees or
subcontractors; (c) subject to its reasonable security requirements, provide HP with
sufficient, free, and safe access to and use of all facilities, information, and
systems determined necessary by HP to provide timely support; (d) ensure that all
manufacturer’s labels (such as serial numbers) are in place, accessible, and
legible; (e) maintain an environment consistent with product specifications and
supported configurations.

If you require an HP representative to handle all component replacements, support
uplift contracts are available at additional cost.

Carry-in Warranty Service

Under the terms of carry-in service, you will be required to deliver your HP
Hardware Product to an authorized service location for warranty repair. You must
prepay any shipping charges, taxes, or duties associated with transportation of the
product to and from the service location. In addition, you are responsible for
insuring any product shipped or returned to an authorized service location and
assume risk of loss during shipping.

Mail-in Warranty Service

Your HP Limited Warranty may include a mail-in warranty service. Under the terms
of mail-in service, you will be required to ship your HP Hardware Product to an
authorized service location for warranty repair. You must prepay any shipping
charges, taxes, or duties associated with transportation of the product to the repair
location. In addition, you are responsible for insuring any product you ship and
assume risk of loss during shipping. HP will return the repaired product to you and
incur all logistics and insurance costs to return the product to you.

Pick Up and Return Warranty Service

Your HP Limited Warranty may include a pick up and return warranty service.
Under the terms of pick up and return service, HP will pick up the defective unit
from your location, repair it, and return it back to your location. HP will incur all
repair, logistics, and insurance costs in this process.

Advanced Unit Replacement Warranty Service

Your HP Limited Warranty may include an advanced unit replacement warranty
service. Under the terms of the advanced unit replacement warranty service, if a
unit is diagnosed as defective, HP will ship a replacement product directly to you.
On receiving the replacement unit, you will be required to return the defective unit
back to HP, in the packaging that arrives with the replacement unit, within a
defined period of time, normally fifteen (15) days. HP will incur all shipping and

Filename: qb416112.doc Title: HP-Print2k.dot
Template: HP-Monitor Warrany_HalfPage.dot Author: Kim Toy Last Saved By: billm
Revision #: 15 Page: 6 of 20 Printed: 10/12/04 03:56 PM