COMPAQ, the Compaq logo, and Deskpro Registered in U.S. Patent and Trademark Office are tr ademarks of Compaq
Information Technologies Group, L.P.
Microsoft, Windows, Windows NT, and other names of Microsoft products referenced herein are trademarks or registered
trademarks of Microsoft Corporation.
Intel and Pentium are registered trademarks of Intel Corporation. Celeron and MMX are trademarks of Intel Corporation.
All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document
is subject to change without notice.
THE INFORMATION IN THIS PUBLICATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.
THE ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH RECIPIENT. IN NO
EVENT SHALL COMPAQ BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL,
PUNITIVE OR OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN IF
COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND WHETHER IN AN ACTION
OF CONTRACT OR TORT, INCLUDING NEGLIGENCE.
The limited warranties for Compaq pro ducts are exclusively set forth in the docu mentation accompanying such
products. Nothing herein shou l d be con strued as constituting a further or additional warranty.
The following words and symbols mark special messages throughout this guide:
WARNING:
to follow directions could result in bodily harm or loss of life.
CAUTION:
follow directions could result in damage to equipment or loss of
information.
Text set off in this manner indicates that failure
Text set off in this manner indicates that failure to
Maintenance & Service Guide
Compaq Deskpro EX Series of Personal Computers
Desktop Models
First Edition (September 2000)
Part Number 201855-001
Spare Parts Number 215877-001
Compaq Computer Corporation
preface
About This Guide
Symbols and Conventions.........................................................................................................vii
This Maintenance & Service Guide is a troubleshooting and repair guide that can be used
for reference when servicing the CompaqDeskpro EX Series of Personal Computers.
Only authorized technicians trained by Compaq should attempt to repair this equipment.
Compaq Computer Corporation reserves the right to make changes to these models
without notice.
Symbols and Conventions
The following text and symbols mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result
!
in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of data.
Text set off in this manner presents commentary, sidelights, clarifying information, or
✎
specific instructions.
Technician Notes
WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All
!
troubleshooting and repair procedures are detailed to allow only subassembly/module level repair.
Because of the complexity of the individual boards and subassemblies, no one should attempt to make
repairs at the component level or to make modifications to any printed wiring board. Improper repairs can
create a safety hazard. Any indications of component replacement or printed wiring board modifications
may void any warranty.
WARNING: To reduce the risk of electric shock or damage to the equipment:
!
•Do not disable the power grounding plug. The grounding plug is an important safety feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
• Disconnect the power from the computer by unplugging the power cord either from the electrical
CAUTION: To properly ventilate your system, you must provide at least 3 inches (7.6 cm) of clearance
at the front and back of the computer.
outlet or the computer.
Compaq Deskpro EX Series of Personal Computers vii
Locating Additional Information
The following documentation is available to support these products:
■ User Documentation
■ Technical Training Guides
■ Compaq Service Advisories and Bulletins
■ Compaq QuickFind
■ Technical Reference Guide
■ Compaq Quick Reference Guide
■ Compaq Service Reference Guide
■ Compaq Quick Troubleshooting Guide
viii About This Guide
chapter
1
RODUCT DESCRIPTION
P
This chapter describes the model offerings and features of the desktop model of the
Compaq Deskpro EX Series of Personal Computers.
Compaq Deskpro EX Series of Personal Computers 1-1
1.1Product Features
Compaq Deskpro EX Series of Personal Computers Desktop Model ships with a mouse
and keyboard. Some models are also equipped with a CD-ROM drive. A Compaq color
monitor or other compatible monitor does not ship with the computer.
1.1.1Front Panel Controls and LEDs
Ref. Component/FunctionRef.Component/Function
Dual-State Power Button
1
Power-On Light
2
Drive Activity Light**
3
Stereo Headphone Jack
4
Headphone Volume Control
5
*CD-ROM models only.
**Flashes when an ATAPI device, such as the hard drive, is active.
Connectors (2) (connects the
computer to any USB peripheral
while the computer is operating; is
a fully functional Plug and Play
connector)
Serial Connector
4
Parallel Port Connector
5
6
7
8
9
:
Monitor Connector
Headphone/Line Out Audio Connector
Serial Connector
Line-In Audio Connector
Microphone Connector
Compaq Deskpro EX Series of Personal Computers 1-3
1.1.3Drive Positions
Reference Configuration
1
2
3
To verify the type and size of the mass storage devices installed in the computer, run F10
Compaq Computer Setup.
Two standard 5.25-inch, half-height bays for optional drives
One standard 3.5-inch, 1.44-MB diskette drive
One standard 3.5-inch, side mounted hard drive
1-4 Product Description
1.2Serial Number Location
The serial number and model information label is located on the side of the unit 1. A
second label is located on the rear of the unit 2.
For the purpose of AssetControl, the serial number is embedded in CMOS and in the
EEPROM on the system board and may be accessed through Diagnostics for Windows.
✎
The computer serial number should be provided to Compaq when requesting information
or ordering spare parts.
If the system board is replaced with a spare part from Compaq, the invalid serial
number condition will be recognized during POST. The original serial number
must then be reentered through Computer Setup. Refer to the Software Reference
Guide for more information.
CAUTION: A system board borrowed from another computer is recognized as a valid serial
number and will create a mismatch between the serial number label and the electronic serial
number.
Compaq Deskpro EX Series of Personal Computers 1-5
chapter
2
PARE PARTS
S
The chapter provides an illustrated parts breakdown and a reference for spare parts for the
desktop model.
2.1System Unit
Spare Part
Description
1 Computer coverNot spared
2 Chassis/basepanNot spared
3 Power supply201829-001B
4 Front bezel213434-001D
Intel Pentium III Processor
3566/66 MHz with heatsink (191832-002) and clip (223575-007) 203967-001B
3600/66 MHz with heatsink (191832-002) and clip (223575-007) 192011-001B
3667/133 MHz with heatsink (191832-002) and clip (223575-007)192007-001B
3700/66 MHz with heatsink (191832-002) and clip (223575-007) 203968-001B
3733/133 MHz with heatsink (191832-002) and clip (223575-007)192008-001B
*800/133 MHz with heatsink (191832-002) and clip (223575-007)192009-001B
*
866/133 MHz with fansink (191845-002). Fansink includes fan,
heatsink, and clip.
*933/133 MHz with fansink (191845-002). Fansink includes fan,
heatsink, and clip.
410/100 PCI Network Interface Card188297-001B
6System Board203966-001B
Maintenance & Service Guide215877-001
Illustrated Parts Map215878-001
Service Reference Guide152611-001
Quick Troubleshooting Guide153837-001
Spare Part
Number
Spare Part Number
Spare Part Number
Warranty
Tier
Compaq Deskpro EX Series of Personal Computers2-5
chapter
3
EMOVAL
R
& R
This chapter provides general service information for the computer. Adherence to the
procedures and precautions described in this chapter is essential for proper service.
EPLACEMENT PRELIMINARIES
CAUTION: When the computer is plugged into an AC power source there is always voltage applied to
the system board. You must disconnect the power cord from the power source before opening the
computer to prevent system board or component damage.
3.1Electrostatic Discharge Information
A sudden discharge of static electricity from your finger or other conductor can destroy
static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but
damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not be
affected at all and can work perfectly throughout a normal cycle. The device may function
normally for a while, then degrade in the internal layers, reducin g its life expec tan cy.
Networks built into many integrated circuits provide some protection, but in many cases,
the discharge contains enough power to alter device parameters or melt silicon junctions.
3.1.1Generating Static
The following table shows that:
Different activities generate different amounts of static electricity.
!
! Static electricity increases as humidity decreases.
Relative Humidity
Event55%40%10%
Walking across carpet7,500 V15,000 V35,000 V
Walking across vinyl floor3,000 V5,000 V12,000 V
Motions of bench worker400 V800 V6,000 V
Removing DIPs* from plastic tube400 V700 V2,000 V
Removing DIPs* from vinyl tray2,000 V4,000 V11,500 V
Removing DIPs* from Styrofoam3,500 V5,000 V14,500 V
Removing bubble pack from PCB7,000 V20,000 V26,500 V
Packing PCBs in foam-lined box5,000 V11,000 V21,000 V
*Dual Inline Packaging (DIP) is the packaging around individual microcircuitry.
These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
✎
700 volts can degrade a product.
Compaq Deskpro EX Series of Personal Computers 3-1
3.1.2Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure
determine the degree of sensitivity. The following proper packaging and grounding
precautions are necessary to prevent damage to electric components and accessories.
! To avoid hand contact, transport products in static-safe containers such as tubes,
bags, or boxes.
! Protect all electrostatic parts and assemblies with conductive or approved
containers or packaging.
Keep electrostatic sensitive parts in their containers until they arrive at static-free
!
stations.
! Place items on a grounded surface before removing them from their container.
! Always be properly grounded when touching a sensitive component or assembly.
! Avoid contact with pins, leads, or circuitry.
! Place reusable electrostatic-sensitive parts from assemblies in protective packaging
or conductive foam.
3.1.3Personal Grounding Methods and Equipment
Use the following equipment to prevent static electricity damage to equipment:
Wrist straps are flexible straps with a minimum of one-megohm +/- 10%
!
resistance in the ground cords. To provide proper ground, a strap must be worn
snug against bare skin. The ground cord must be connected and fit snugly into the
banana plug connector on the grounding mat or workstation.
Heel straps/Toe straps/Boot str a ps can be used at standing workst at ions and are
!
compatible with most types of shoes or boots. On conductive floors or dissipative
floor mats, use them on both feet with a minimum of one-megohm +/- 10%
resistance between the operator and ground.
To prevent static damage at the workstation, use the following precautions:
! Cover the workstation with approved static-dissipative material. Provide a wrist
strap connected to the work surface and properly grounded tools and equipment.
! Use static-dissipative mats, foot straps, or air ionizers to give added protection.
! Handle electrostatic sensitive components, parts, and assemblies by the case or
PCB laminate. Handle them only at static-free workstations.
! Turn off power and input signals before inserting and removing connectors or test
equipment.
3-2 Removal & Replacement Preliminaries
! Use fixtures made of static-safe materials when fixtures must directly contact
dissipative surfaces.
! Keep work area free of nonconductive materials such as ordinary plastic assembly
aids and Styrofoam.
! Use field service tools, such as cutters, screwdrivers, and vacuums, that are
conductive.
3.1.5Recommended Materials and Equipment
Materials and equipment that are recommended for use in preventing static electricity
include:
Antistatic tape
!
! Antistatic smocks, aprons, or sleeve protectors
! Conductive bins and other assembly or soldering aids
! Conductive foam
! Conductive tabletop workstations with ground cord of one-megohm +/- 10%
resistance
! Static-dissipative table or floo r ma ts with hard ti e to ground
! Field service kits
! Static awareness labels
! Wrist straps and footwear straps providing one-megohm +/- 10% resistance
! Material handling packages
Conductive plastic bags
!
! Conductive plastic tubes
! Conductive tote boxes
! Opaque shielding bags
! Transparent metall ized shi eld ing bags
Transparent shielding tubes
!
3.2Routine Care
3.2.1General Cleaning Safety Precautions
1. Never use solvents or flammable solutions to clean the computer.
2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean
cloth and then use the cloth on the component.
3. Always turn off the computer when cleaning with liquids or damp cloths.
4. Always turn off the computer before cleaning the keyboard, mouse, or air vents.
5. Disconnect the keyboard before cleaning it.
6. Wear safety glasses equipped with side shields when cleaning the keyboard.
Compaq Deskpro EX Series of Personal Computers 3-3
3.2.2Cleaning the Computer Case
Follow all safety precautions in Section 3.2.1 before cleaning the computer.
To clean the computer case, follow the procedures described below:
! To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
! For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well
by wiping it with a cloth or swab dampened with clear water.
! For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the
alcohol will evaporate quickly and not leave a residue.
! After cleaning, always wipe the unit with a clean, lint-free cloth.
! Occasionally clean the air vents on the computer. Lint and other foreign matter can
block the vents and limit the airflow.
3.2.3Cleaning the Keyboard
Follow all safety precautions in Section 3.2.1 before cleaning the keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in
Section 3.2.2.
When cleaning debris from under the keys, review all rules in Section 3.2.1 before
following these procedures:
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under
the keys.
! Visible debris underneath or between the keys may be removed by vacuuming or
shaking.
! Canned, pressurized air may be used to clean debris from under the keys. Caution
should be used as too much air pressure can dislodge lubricants applied under the
wide keys.
! If you remove a key, use a specially designed key puller to prevent damage to the
keys. This tool is available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are
improperly removed or installed, the keyboard may not function properly.
! Cleaning under a key may be done with a swab moistened with isopropyl alcohol
and squeezed out. Be careful not to wipe away lubricants necessary for proper key
functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the
parts to air dry before reassembly.
3.2.4Cleaning the Monitor
! Wipe the monitor screen with a clean cloth moistened with water or with a
towelette designed for cleaning monitors. Do not use sprays or aerosols directly on
the screen, the liquid may seep into the housing and damage a component. Never
use solvents or flammable liq uid s on the monito r.
! To clean the monitor body follow the procedures in Section 3.2.2.
3-4 Removal & Replacement Preliminaries
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