Service Reference Guide
HP Compaq dc5850 Business PC
© Copyright 2008 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
This document contains proprietary
information that is protected by copyright. No
part of this document may be photocopied,
reproduced, or translated to another
language without the prior written consent of
Hewlett-Packard Company.
Service Reference Guide
Business PCs
First Edition (March 2008)
Document Part Number: 481405-001
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii
iv About This Book
Table of contents
1 Installing and Customizing the Software
Installing the Operating System ........................................................................................................... 1
Installing or Upgrading Device Drivers ................................................................................................. 1
HP Backup and Recovery Manager ..................................................................................................... 2
2 Computer Setup (F10) Utility
Computer Setup (F10) Utilities ............................................................................................................. 3
Using Computer Setup (F10) Utilities .................................................................................. 4
Computer Setup—File ......................................................................................................... 5
Computer Setup—Storage .................................................................................................. 6
Computer Setup—Security .................................................................................................. 9
Computer Setup—Power ................................................................................................... 12
Computer Setup—Advanced ............................................................................................. 13
Recovering the Configuration Settings ............................................................................................... 15
3 HP Insight Diagnostics
HP Insight Diagnostics ....................................................................................................................... 16
Accessing HP Insight Diagnostics ..................................................................................... 16
Survey Tab ........................................................................................................................ 17
Test Tab ............................................................................................................................. 18
Status Tab ......................................................................................................................... 18
Log Tab .............................................................................................................................. 19
Help Tab ............................................................................................................................ 19
Saving and Printing Information in HP Insight Diagnostics ................................................ 20
Downloading the Latest Version of HP Insight Diagnostics ............................................... 20
Protecting the Software ...................................................................................................................... 20
HP Backup and Recovery Manager ................................................................................................... 21
4 Desktop Management
Initial Configuration and Deployment ................................................................................................. 22
HP Software Agent ............................................................................................................ 23
Altiris Deployment Solution Agent ..................................................................................... 23
Remote System Installation ................................................................................................................ 24
Software Updating and Management ................................................................................................. 24
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HP Client Management Interface ....................................................................................... 24
HP SoftPaq Download Manager ........................................................................................ 25
HP System Software Manager .......................................................................................... 25
HP ProtectTools Security Manager ................................................................................... 26
HP Client Configuration Manager ...................................................................................... 26
HP Configuration Management Solution ........................................................................... 27
HP Client Manager for Altiris ............................................................................................. 27
Altiris Client Management Suite ......................................................................................... 28
HP Client Catalog for SMS ................................................................................................ 28
HP Backup and Recovery Manager .................................................................................. 28
Intel vPro-branded PCs with Active Management Technology .......................................... 29
Verdiem Surveyor .............................................................................................................. 31
HP Proactive Change Notification ..................................................................................... 31
Subscriber’s Choice ........................................................................................................... 31
Retired Solutions ............................................................................................................... 31
ROM Flash ......................................................................................................................................... 32
Remote ROM Flash ........................................................................................................... 32
HPQFlash .......................................................................................................................... 32
Boot Block Emergency Recovery Mode ............................................................................................. 33
Replicating the Setup ......................................................................................................................... 34
Copying to Single Computer .............................................................................................. 34
Copying to Multiple Computers .......................................................................................... 34
Creating a Bootable Device ............................................................................................... 35
Supported USB Flash Media Device ................................................................. 35
Unsupported USB Flash Media Device ............................................................. 37
Dual-State Power Button .................................................................................................................... 38
HP Web Site Support ......................................................................................................................... 38
Industry Standards ............................................................................................................................. 39
Asset Tracking and Security ............................................................................................................... 39
Password Security ............................................................................................................. 41
Establishing a Setup Password Using Computer Setup ................................... 41
Establishing a Power-On Password Using Computer Setup ............................ 42
Entering a Power-On Password ........................................................................ 42
Entering a Setup Password ............................................................................... 42
Changing a Power-On or Setup Password ....................................................... 43
Deleting a Power-On or Setup Password ......................................................... 43
National Keyboard Delimiter Characters ........................................................... 44
Clearing Passwords .......................................................................................... 44
DriveLock ........................................................................................................................... 44
Using DriveLock ................................................................................................ 44
DriveLock Applications ...................................................................................... 45
Smart Cover Sensor .......................................................................................................... 45
Setting the Smart Cover Sensor Protection Level ............................................. 46
Smart Cover Lock .............................................................................................................. 46
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Locking the Smart Cover Lock .......................................................................... 46
Unlocking the Smart Cover Lock ....................................................................... 47
Using the Smart Cover FailSafe Key ................................................................ 47
Cable Lock Provision ......................................................................................................... 47
Fingerprint Identification Technology ................................................................................. 47
Fault Notification and Recovery ......................................................................................... 48
Drive Protection System .................................................................................................... 48
Surge-Tolerant Power Supply ............................................................................................ 48
Thermal Sensor ................................................................................................................. 48
5 Serial and Parallel ATA Drive Guidelines and Features
SATA Hard Drives .............................................................................................................................. 49
SATA Hard Drive Cables .................................................................................................................... 50
SATA Data Cable .............................................................................................................. 50
SATA Power Cable ............................................................................................................ 50
PATA Device Information ................................................................................................................... 51
ATA SMART Drives ............................................................................................................................ 51
Hard Drive Capacities ........................................................................................................................ 51
6 Identifying the Chassis, Routine Care, and Disassembly Preparation
Chassis Designations ......................................................................................................................... 52
Small Form Factor (SFF) ................................................................................................... 52
Microtower (MT) ................................................................................................................. 53
Electrostatic Discharge Information .................................................................................................... 53
Generating Static ............................................................................................................... 53
Preventing Electrostatic Damage to Equipment ................................................................ 54
Personal Grounding Methods and Equipment ................................................................... 54
Grounding the Work Area .................................................................................................. 54
Recommended Materials and Equipment .......................................................................... 55
Operating Guidelines .......................................................................................................................... 55
Routine Care ...................................................................................................................................... 56
General Cleaning Safety Precautions ................................................................................ 56
Cleaning the Computer Case ............................................................................................ 56
Cleaning the Keyboard ...................................................................................................... 56
Cleaning the Monitor .......................................................................................................... 57
Cleaning the Mouse ........................................................................................................... 57
Service Considerations ...................................................................................................................... 57
Power Supply Fan ............................................................................................................. 57
Tools and Software Requirements .................................................................................... 58
Screws ............................................................................................................................... 58
Cables and Connectors ..................................................................................................... 58
Hard Drives ........................................................................................................................ 58
Lithium Coin Cell Battery ................................................................................................... 59
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7 Removal and Replacement Procedures Microtower (MT) Chassis
Serial Number Location ...................................................................................................................... 60
Preparation for Disassembly .............................................................................................................. 61
External Security Devices .................................................................................................................. 62
Cable Lock ......................................................................................................................... 62
Padlock .............................................................................................................................. 62
HP Business PC Security Lock .......................................................................................... 63
Front Bezel Security .......................................................................................................... 65
Computer Access Panel ..................................................................................................................... 66
Front Bezel ......................................................................................................................................... 67
Cable Management ............................................................................................................................ 68
Memory .............................................................................................................................................. 69
Expansion Cards ................................................................................................................................ 72
Drives ................................................................................................................................................. 76
System Board Drive Connections ...................................................................................... 78
Drive Positions ................................................................................................................... 79
Removing an External 5.25-inch or 3.5-inch Drive ............................................................ 80
Installing an External 5.25-inch or 3.5-inch Drive .............................................................. 82
Removing an Internal 3.5-inch Hard Drive ......................................................................... 85
Installing an Internal 3.5-inch Hard Drive ........................................................................... 86
Removing and Replacing a Removable 3.5-inch SATA Hard Drive .................................. 88
ReadyBoost Card ............................................................................................................................... 92
Processor Baffle ................................................................................................................................. 93
Fan/Air Baffle ...................................................................................................................................... 94
Front USB Panel ................................................................................................................................ 95
Power Switch/LED Assembly ............................................................................................................. 96
Heatsink ............................................................................................................................................. 97
Processor ........................................................................................................................................... 98
Speaker .............................................................................................................................................. 99
Rear Chassis Fan ............................................................................................................................. 100
Optional Serial Port .......................................................................................................................... 101
Power Supply ................................................................................................................................... 102
System Board ................................................................................................................................... 104
Battery .............................................................................................................................................. 105
Type 1 Battery Holder ...................................................................................................... 106
Type 2 Battery Holder ...................................................................................................... 106
Type 3 Battery Holder ...................................................................................................... 107
8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Preparation for Disassembly ............................................................................................................ 108
External Security Devices ................................................................................................................ 109
Installing a Security Lock ................................................................................................. 109
Cable Lock ...................................................................................................... 109
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Padlock ........................................................................................................... 110
HP Business PC Security Lock ....................................................................... 111
Front Bezel Security ........................................................................................ 113
Computer Access Panel ................................................................................................................... 114
Front Bezel ....................................................................................................................................... 115
Bezel Blanks ..................................................................................................................................... 116
Using the Small Form Factor Computer in a Tower Orientation ...................................................... 117
Installing Additional Memory ............................................................................................................ 119
DIMMs ............................................................................................................................. 119
DDR2-SDRAM DIMMs .................................................................................................... 119
Populating DIMM Sockets ............................................................................................... 120
Installing DIMMs .............................................................................................................. 121
Expansion Cards .............................................................................................................................. 123
Cable Management .......................................................................................................................... 127
Cable Connections ........................................................................................................................... 128
Drives ............................................................................................................................................... 129
Drive Positions ................................................................................................................. 129
Installing and Removing Drives ....................................................................................... 130
System Board Drive Connections ................................................................... 132
Removing an Optical Drive ............................................................................. 133
Installing an Optical Drive into the 5.25-inch Drive Bay .................................. 134
Removing an External 3.5-inch Drive .............................................................. 137
Installing a Drive into the 3.5-inch External Drive Bay .................................... 139
Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive ..... 141
Removing and Replacing a Removable 3.5-inch SATA Hard Drive ............... 145
Cable Routing ................................................................................................................................... 149
ReadyBoost Card ............................................................................................................................. 150
Inner Baffle ....................................................................................................................................... 151
Fan/Outer Baffle ............................................................................................................................... 152
Power Switch Assembly ................................................................................................................... 153
Front I/O Device ............................................................................................................................... 154
Heatsink ........................................................................................................................................... 155
Processor ......................................................................................................................................... 156
Speaker ............................................................................................................................................ 157
Power Supply ................................................................................................................................... 158
System Board ................................................................................................................................... 159
Battery .............................................................................................................................................. 160
Type 1 Battery Holder ...................................................................................................... 161
Type 2 Battery Holder ...................................................................................................... 161
Type 3 Battery Holder ...................................................................................................... 162
Appendix A Connector Pin Assignments
Keyboard .......................................................................................................................................... 163
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Mouse ............................................................................................................................................... 163
Ethernet RJ-45 ................................................................................................................................. 163
Serial Interface, Powered and Non-Powered ................................................................................... 164
USB .................................................................................................................................................. 164
Microphone ....................................................................................................................................... 164
Headphone ....................................................................................................................................... 165
Line-in Audio .................................................................................................................................... 165
Line-out Audio .................................................................................................................................. 165
External Infrared Transceiver ........................................................................................................... 165
Monitor ............................................................................................................................................. 166
ATA/ATAPI (IDE) Standard Drive Cable .......................................................................................... 167
24-Pin Power (CMT and MT models) ............................................................................................... 167
24-Pin MicroFit Power (USDT, SFF, and ST models) ...................................................................... 168
4-Pin Power (for CPU) (MT and CMT models) ................................................................................. 168
6-Pin Power (for CPU) (USDT, SFF, and ST models) ..................................................................... 168
SATA Data and Power ..................................................................................................................... 169
PCI Express .................................................................................................................................... 169
PCI Express .................................................................................................................................... 170
DVI Connector .................................................................................................................................. 171
Appendix B Power Cord Set Requirements
General Requirements ..................................................................................................................... 172
Japanese Power Cord Requirements .............................................................................................. 172
Country-Specific Requirements ........................................................................................................ 173
Appendix C POST Error Messages
POST Numeric Codes and Text Messages ..................................................................................... 175
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 179
Appendix D Troubleshooting Without Diagnostics
Safety and Comfort .......................................................................................................................... 182
Before You Call for Technical Support ............................................................................................. 182
Helpful Hints ..................................................................................................................................... 183
Solving General Problems ................................................................................................................ 185
Solving Power Problems .................................................................................................................. 189
Solving Diskette Problems ............................................................................................................... 190
Solving Hard Drive Problems ........................................................................................................... 193
Solving Media Card Reader Problems ............................................................................................. 196
Solving Display Problems ................................................................................................................. 198
Solving Audio Problems ................................................................................................................... 202
Solving Printer Problems .................................................................................................................. 204
Solving Keyboard and Mouse Problems .......................................................................................... 205
Solving Hardware Installation Problems ........................................................................................... 207
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Solving Network Problems ............................................................................................................... 209
Solving Memory Problems ............................................................................................................... 212
Solving Processor Problems ............................................................................................................ 214
Solving CD-ROM and DVD Problems .............................................................................................. 215
Solving Drive Key Problems ............................................................................................................. 217
Solving Front Panel Component Problems ...................................................................................... 218
Solving Internet Access Problems .................................................................................................... 219
Solving Software Problems .............................................................................................................. 221
Contacting Customer Support .......................................................................................................... 222
Appendix E System Board and Riser Board Reference Designators
.......................................................................................................................................................... 223
Appendix F Specifications
Microtower Chassis .......................................................................................................................... 229
Small Form Factor Chassis .............................................................................................................. 231
Index ................................................................................................................................................................. 232
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xii
1 Installing and Customizing the Software
NOTE: If the computer was shipped with Windows Vista loaded, you will be prompted to register the
computer with HP Total Care before installing the operating system. You will see a brief movie followed
by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the
screen.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating
system is successfully installed. Doing so may cause errors and prevent the operating system from
installing properly.
NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor to
permit the required airflow.
Installing the Operating System
The first time you turn on the computer, the operating system is installed automatically. This process
takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read
and follow the instructions on the screen to complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL
THE PROCESS IS COMPLETE. Turning off the computer during the installation process may damage
the software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive, the
installation process could take up to 60 minutes.
If your computer was not shipped with a Microsoft operating system, some portions of this documentation
do not apply. Additional information is available in online help after you install the operating system.
Installing or Upgrading Device Drivers
When installing optional hardware devices after the operating system installation is complete, you must
also install the drivers for each of the devices.
If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button
in the dialog box to locate the i386 folder. This action points the operating system to the appropriate
drivers.
Obtain the latest support software , including support software for the operating system from
http://www.hp.com/support. Select your country and language, select Download drivers and
software, enter the model number of the computer, and press Enter.
Installing the Operating System 1
HP Backup and Recovery Manager
The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back
up and recover the primary hard drive on the PC. The application works within Windows to create
backups of Windows, all applications, and all data files. Backups can be scheduled to occur
automatically at designated intervals, or they can be initiated manually. Important files can be archived
separately from regular backups.
HP Backup and Recovery Manager is preinstalled on the hard drive's Recovery Partition.
Recovery Points and file backups can be copied to CD or DVD discs, while all backups can be copied
to network or secondary hard disks.
HP highly recommends that you create a Recovery Disc Set immediately before using the computer
and schedule regular automatic Recovery Point backups.
To create the Recovery Disc Set:
1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the
Backup and Recovery Wizard, then click Next.
2. Select Create a set of recovery discs (Recommended) and click Next.
3. Follow the instructions in the wizard.
For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery
Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery
Manager Manual.
NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the
following Web site, select your region, and click the Technical support after you buy link under the
Call HP heading to obtain the support center telephone number for your region.
http://welcome.hp.com/country/us/en/wwcontact_us.html
2 Chapter 1 Installing and Customizing the Software
2 Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
Change system default settings.
●
Set the system date and time.
●
Set, view, change, or verify the system configuration, including settings for processor, graphics,
●
memory, audio, storage, communications, and input devices.
Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or
●
USB flash media devices.
Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run
●
during a Full Boot. You can set the system to:
always Quick Boot (default);
◦
periodically Full Boot (from every 1 to 30 days); or
◦
always Full Boot.
◦
Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test
●
(POST) messages. Post Messages Disabled suppresses most POST messages, such as memory
count, product name, and other non-error text messages. If a POST error occurs, the error is
displayed regardless of the mode selected. To manually switch to Post Messages Enabled during
POST, press any key (except F1 through F12).
Establish an Ownership Tag, the text of which is displayed each time the system is turned on or
●
restarted.
Enter the Asset Tag or property identification number assigned by the company to this computer.
●
Enable the power-on password prompt during system restarts (warm boots) as well as during
●
power-on.
Establish a setup password that controls access to Computer Setup (F10) Utility and the settings
●
described in this section.
Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded
●
NIC, so that they cannot be used until they are unsecured.
Enable or disable removable media boot ability.
●
Enable or disable legacy diskette write ability (when supported by hardware).
●
Computer Setup (F10) Utilities 3
Solve system configuration errors detected but not automatically fixed during the Power-On Self-
●
Test (POST).
Replicate the system setup by saving system configuration information on diskette and restoring
●
it on one or more computers.
Execute self-tests on a specified ATA hard drive (when supported by drive).
●
Enable or disable DriveLock security (when supported by drive).
●
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system. To access
the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer.
2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. Select your language from the list and press Enter.
4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,
Power and Advanced.
5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down)
keys to select the option you want, then press Enter. To return to the Computer Setup Utilities
menu, press Esc.
6. To apply and save changes, select File > Save Changes and Exit.
If you have made changes that you do not want applied, select Ignore Changes and Exit.
●
To reset to factory settings or previously saved default settings (some models), select Apply
●
Defaults and Exit.
CAUTION: Do NOT turn the computer power OFF while the ROM is saving the Computer Setup (F10)
changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting
the F10 Setup screen.
Table 2-1 Computer Setup (F10) Utility
Heading Table
File Table 2-2 Computer Setup—File on page 5
Storage Table 2-3 Computer Setup—Storage on page 6
Security Table 2-4 Computer Setup—Security on page 9
Power Table 2-5 Computer Setup—Power on page 12
Advanced Table 2-6 Computer Setup—Advanced (for advanced users)
on page 13
4 Chapter 2 Computer Setup (F10) Utility
Computer Setup—File
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-2 Computer Setup—File
Option Description
System Information Lists:
About Displays copyright notice.
Product name
●
SKU number (some models)
●
Processor type/speed/stepping
●
Cache size (L1/L2) (dual core processors have this listed twice)
●
Installed memory size/speed, number of channels (single or dual) (if applicable)
●
Integrated MAC address for embedded, enabled NIC (if applicable)
●
System BIOS (includes family name and version)
●
Chassis serial number
●
Asset tracking number
●
Set Time and Date Allows you to set system time and date.
Flash System ROM
(some models)
Replicated Setup Save to Removable Media
Default Setup Save Current Settings as Default
Apply Defaults and
Exit
Ignore Changes
and Exit
Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup.
Allows you to select a drive containing a new BIOS.
Saves system configuration, including CMOS, to a formatted 1.44-MB diskette, a USB flash media
device, or a diskette-like device (a storage device set to emulate a diskette drive).
Restore from Removable Media
Restores system configuration from a diskette, a USB flash media device, or a diskette-like device.
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
Applies the currently selected default settings and clears any established passwords.
Exits Computer Setup without applying or saving any changes.
Computer Setup (F10) Utilities 5
Computer Setup—Storage
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-3 Computer Setup—Storage
Option Description
Device Configuration Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options
may be presented.
Diskette Type (Legacy Diskettes only)
Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB
and 5.25" 1.2 MB.
Emulation Type
Allows you to select a drive emulation type for a certain storage device. (For example, a Zip drive
can be made bootable by selecting diskette emulation.)
Drive Emulation Type Options
ATAPI Zip drive:
None (treated as Other).
●
Diskette (treated as diskette drive).
●
Legacy Diskette: No emulation options available.
CD-ROM: No emulation options available.
ATAPI LS-120:
None (treated as Other).
●
Diskette (treated as diskette drive).
●
Hard Disk
None (prevents BIOS data accesses and disables it as a boot device).
●
Hard Disk (treated as hard disk).
●
Multisector Transfers (ATA disks only)
Specifies how many sectors are transferred per multi-sector PIO operation. Options (subject to
device capabilities) are Disabled, 8, and 16.
Translation Mode (ATA disks only)
Lets you select the translation mode to be used for the device. This enables the BIOS to access
disks partitioned and formatted on other systems and may be necessary for users of older versions
of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA Assisted, User, and
Off.
CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not be
changed. If the selected translation mode is not compatible with the translation mode that was
active when the disk was partitioned and formatted, the data on the disk will be inaccessible.
Translation Parameters (ATA disks only)
NOTE: This feature appears only when User translation mode is selected.
6 Chapter 2 Computer Setup (F10) Utility
Table 2-3 Computer Setup—Storage (continued)
Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the
BIOS to translate disk I/O requests (from the operating system or an application) into terms the
hard drive can accept. Logical cylinders may not exceed 1024. The number of heads may not
exceed 256. The number of sectors per track may not exceed 63. These fields are only visible and
changeable when the drive translation mode is set to User.
Default Values SATA
Allows you to specify the default values for the Multisector Transfers, Transfer Mode, and
Translation Mode for ATA devices.
Storage Options Removable Media Boot
Enables/disables ability to boot the system from removable media.
Legacy Diskette Write
Enables/disables ability to write data to legacy diskettes.
SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating system.
There are up to three supported options: Legacy Mode IDE, Native Mode IDE, and AHCI RAID.
Native Mode IDE is the default option. Use this option for "normal" (non-RAID) configurations.
Legacy Mode IDE is available for compatibility with older operating systems and software that only
comprehend legacy IDE resources.
Select the AHCI RAID option to enable DOS and boot accesses to RAID volumes. Use this option
for RAID configurations under Windows 2000, XP, or Vista with the appropriate RAID device driver.
NOTE: The RAID device driver must be installed prior to attempting to boot from a RAID volume.
If you attempt to boot from a RAID volume without the required device driver installed, the system
will crash (blue screen). Also, do not select the RAID option while the DriveLock feature is enabled
on any attached hard drives. Doing so will cause the DriveLocked drives to remain locked and
inaccessible during subsequent reboots until another SATA Emulation mode is selected.
For more information on RAID, go to
select See support and troubleshooting information, enter the model number of the computer,
and press Enter. In the Resources category, click Manuals (guides, supplements, addendums,
etc). Under Quick jump to manuals by category, click White papers.
SATA 0 and 2
Allows you to enable or disable DOS and boot accesses to the Primary channel of the SATA
controller. This feature only applies when SATA Emulation = Legacy Mode IDE or Native Mode
IDE.
NOTE: Advanced operating systems like Windows may reenable the channel.
SATA 1 and 3
Allows you to enable or disable DOS and boot accesses to the Secondary channel of the SATA
controller. This feature only applies when SATA Emulation = Legacy Mode IDE or Native Mode
IDE.
NOTE: Advanced operating systems like Windows may reenable the channel.
http://www.hp.com/support. Select your country and language,
Computer Setup (F10) Utilities 7
Table 2-3 Computer Setup—Storage (continued)
DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection
System (DPS) self-tests.
NOTE: This selection will only appear when at least one drive capable of performing the DPS
self-tests is attached to the system.
Boot Order Allows you to:
Specify the order in which attached devices (such as a USB flash media device, diskette drive,
●
hard drive, optical drive, or network interface card) are checked for a bootable operating
system image. Each device on the list may be individually excluded from or included for
consideration as a bootable operating system source.
Specify the order of attached hard drives. The first hard drive in the order will have priority in
●
the boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating
system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the
computer and press F9 when the monitor light turns green. After POST is completed, a list of
bootable devices is displayed. Use the arrow keys to select the preferred bootable device and
press Enter. The computer then boots from the selected non-default device for this one time.
8 Chapter 2 Computer Setup (F10) Utility
Computer Setup—Security
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-4 Computer Setup—Security
Option Description
Setup Password Allows you to set and enable setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the
ROM, and make changes to certain plug and play settings under Windows.
See the Troubleshooting Guide for more information.
Power-On Password Allows you to set and enable power-on password. The power-on password prompt appears after a
Password Options
(This selection appears
only if a power-on
password or setup
password is set.)
Device Security Allows you to set Device Available/Device Hidden for
power cycle. If the user does not enter the correct power-on password, the unit will not boot.
NOTE: This password does not appear on warm boots , such as Ctrl+Alt+Delete or Restart from
Windows, unless enabled in Password Options, below.
See the Troubleshooting Guide for more information.
Allows you to:
Lock legacy resources (appears if a setup password is set)
●
Enable/disable network server mode (appears if a power-on password is set)
●
Specify whether the password is required for warm boot (Ctrl+Alt+Delete) (appears if a power-
●
on password is set)
Enable/Disable Setup Browse Mode (appears if a setup password is set) (allows viewing, but
●
not changing, the F10 Setup Options without entering setup password)
See the Desktop Management Guide for more information.
Serial ports
●
Parallel port
●
Front USB ports
●
Rear USB ports
●
Internal USB ports
●
System audio
●
Network controllers (some models)
●
Legacy diskette
●
Embedded security device (some models)
●
Network Service Boot Enables/disables the computer’s ability to boot from an operating system installed on a network
server. (Feature available on NIC models only; the network controller must be either a PCI expansion
card or embedded on the system board.)
Computer Setup (F10) Utilities 9
Table 2-4 Computer Setup—Security (continued)
System IDs Allows you to set:
Asset tag (18-byte identifier), a property identification number assigned by the company to the
●
computer.
Ownership tag (80-byte identifier) displayed during POST.
●
Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be
●
updated if the current chassis serial number is invalid. (These ID numbers are normally set in
the factory and are used to uniquely identify the system.)
Keyboard locale setting (for example, English or German) for System ID entry.
●
DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is
enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither
is successfully entered, the hard drive will remain inaccessible until one of the passwords is
successfully provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature
is attached to the system.
See the Desktop Management Guide for more information.
10 Chapter 2 Computer Setup (F10) Utility
Table 2-4 Computer Setup—Security (continued)
System Security (some
models: these options
are hardware
dependent)
Data Execution Prevention (some models) (enable/disable) Helps prevent operating system security
breaches.
Virtualization Technology (some models) (enable/disable) Controls the virtualization features of the
processor. Changing this setting requires turning the computer off and then back on.
Embedded Security Device Support (some models) (enable/disable) Permits activation and
deactivation of the Embedded Security Device. Changing this setting requires turning the computer
off and then back on.
NOTE: To configure the Embedded Security Device, a Setup password must be set.
Reset to Factory Settings (some models) (Do not reset/Reset) Resetting to factory defaults will
●
erase all security keys. Changing this setting requires turning the computer off and then back
on.
CAUTION: The embedded security device is a critical component of many security schemes.
Erasing the security keys will prevent access to data protected by the Embedded Security
Device. Choosing Reset to Factory Settings may result in significant data loss.
Power-on authentication support (some models) (enable/disable) Controls the power-on
●
password authentication scheme that utilizes the Embedded Security Device. Changing this
setting requires turning the computer off and then back on.
Reset authentication credentials (some models) (Do not reset/Reset) Selecting Reset disables
●
the power-on authentication support and clears the authentication information from the
Embedded Security Device. Changing this setting requires turning the computer off and then
back on
OS management of Embedded Security Device (some models) (enable/disable) This option allows
the user to limit operating system control of the Embedded Security Device. Changing this setting
requires turning the computer off and then back on. This option allows the user to limit OS control
of the Embedded Security Device.
Reset of Embedded Security Device through OS (some models) (enable/disable) This option
●
allows the user to limit the operating system ability to request a Reset to Factory Settings of
the Embedded Security Device. Changing this setting requires turning the computer off and
then back on.
NOTE: To enable this option, a Setup password must be set.
Smart Card BIOS Password Support (some models) (enable/disable) Allows the user to enable/
disable the Smart Card to be used in place of the Setup and Power-On Passwords. This setting
requires additional initialization within ProtectTools® before this option will take effect.
Setup Security Level Provides a method to allow end-users limited access to change specified setup options, without
having to know the Setup Password.
This feature allows the administrator the flexibility to protect changes to essential setup options,
while allowing the user to view system settings and configure nonessential options. The administrator
specifies access rights to individual setup options on a case-by-case basis via the Setup Security
Level menu. By default, all setup options are assigned Setup Password, indicating the user must
enter the correct Setup Password during POST to make changes to any of the options. The
administrator may set individual items to None, indicating the user can make changes to the specified
options when setup has been accessed with invalid passwords. The choice, None, is replaced by
Power-On Password if a Power-On Password is enabled.
NOTE: Setup Browse Mode must be set to Enable in order for the user to enter Setup without
knowing the setup password.
Computer Setup (F10) Utilities 11
Computer Setup—Power
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-5 Computer Setup—Power
Option Description
OS Power
Management
Hardware Power
Management (some
models)
Thermal
ACPI S3 Hard Disk Reset—Enabling this causes the BIOS to ensure hard disks are ready to
●
accept commands after resuming from S3 before returning control to the operating system.
ACPI S3 PS2 Mouse Wakeup—Enables or disables waking from S3 due to PS2 mouse activity.
●
USB Wake on Device Insertion (some models)—Allows system to wake from Standby on USB
●
device insertion.
Unique Sleep Blink Rates—This feature is designed to give the user a visual indication of the
●
sleep state the system is in. Each sleep state has a unique blink pattern:
S0 = Solid green LED.
◦
S3 = 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED), i.e.,
◦
repeated cycles of 3 blinks and a pause.
S4 = 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED), i.e.,
◦
repeated cycles of 4 blinks and a pause.
S5 = LED is off.
◦
If this feature is disabled, S4 and S5 both have the LED off. S1 (no longer supported) and S3
use 1 blink per second.
SATA power management enables or disables SATA bus and/or device power management.
Fan idle mode—This bar graph controls the minimum permitted fan speed.
●
NOTE: This setting only changes the minimum fan speed. The fans are still automatically
controlled.
12 Chapter 2 Computer Setup (F10) Utility
Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-6 Computer Setup—Advanced (for advanced users)
Option Heading
Power-On Options Allows you to set:
POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days).
●
POST messages (enable/disable).
●
F9 prompt (enable/disable or hidden/displayed). Enabling this feature will display the text F9 =
●
Boot Menu during POST. Disabling this feature prevents the text from being displayed.
However, pressing F9 will still access the Shortcut Boot [Order] Menu screen. See
Storage > Boot Order for more information.
F10 prompt (enable/disable or hidden/displayed). Enabling this feature will display the text
●
F10 = Setup during POST. Disabling this feature prevents the text from being displayed.
However, pressing F10 will still access the Setup screen.
F11 prompt (hidden/displayed). Setting this feature to displayed will display the text
●
F11 = Recovery during POST. Hiding this feature prevents the text from being displayed.
However, pressing F11 will still attempt to boot to the HP Backup and Recovery partition.
See Factory Recovery Boot Support for more information.
F12 prompt (enable/disable or hidden/displayed). Enabling this feature will display the text
●
F12 = Network during POST. Disabling this feature prevents the text from being displayed.
However, pressing F12 will still force the system to attempt booting from the network.
Factory Recovery Boot Support (enable/disable). Enabling this feature will cause an additional
●
prompt, F11 = Recovery, to be displayed during POST on systems with HP Backup and
Recovery software installed and configured with a recovery partition on the boot hard drive.
Pressing F11 causes the system to boot to the recovery partition and launch HP Backup and
Recovery. The F11 = Recovery prompt can be hidden with the F11 prompt (hidden/displayed)
option (see above).
Option ROM prompt (enable/disable) Enabling this feature will cause the system to display a
●
message before loading option ROMs. (This feature is supported on some models only.)
Remote wakeup boot source (remote server/local hard drive).
●
After Power Loss (off/on/previous state): Setting this option to:
●
Off—causes the computer to remain powered off when power is restored.
◦
On—causes the computer to power on automatically as soon as power is restored.
◦
Previous state—causes the computer to power on automatically as soon as power is
◦
restored, if it was on when power was lost.
NOTE: If you turn off power to the computer using the switch on a power strip, you will not be able
to use the suspend/sleep feature or the Remote Management features.
POST Delay (None, 5, 10 15, or 20 seconds). Enabling this feature will add a user-specified
●
delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards
that spin up very slowly, so slowly that they are not ready to boot by the time POST is finished.
The POST delay also gives you more time to select F10 to enter Computer (F10) Setup.
I/O APIC Mode (enable/disable). Enabling this feature will allow Microsoft Windows Operating
●
Systems to run optimally. This feature must be disabled for certain non-Microsoft Operating
Systems to work properly.
Computer Setup (F10) Utilities 13
Table 2-6 Computer Setup—Advanced (for advanced users) (continued)
Execute Memory Test
(some models)
BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify.
Restarts the computer and executes the POST memory test.
Onboard Devices Allows you to set resources for or disable onboard system devices (diskette controller, serial port,
PCI Devices
PCI VGA Configuration Displayed only if there are one or more PCI graphics controllers in the system and the integrated
Bus Options On some models, allows you to enable or disable:
Device Options Allows you to set:
or parallel port).
Lists currently installed PCI devices and their IRQ settings.
●
Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These
●
settings have no effect under an ACPI-based operating system.
video is enabled. Allows you to specify which VGA controller will be the “boot” or primary VGA
controller.
PCI SERR# generation.
●
PCI VGA palette snooping, which sets the VGA palette snooping bit in PCI configuration space;
●
only needed when more than one graphics controller is installed.
Printer mode (Bi-Directional, EPP + ECP, Output Only).
●
Num Lock state at power-on (off/on).
●
S5 Wake on LAN (enable/disable).
●
To disable Wake on LAN during the off state (S5), use the arrow (left and right) keys to
◦
select the Advanced > Device Options menu and set the S5 Wake on LAN feature to
Disable. This obtains the lowest power consumption available on the computer during
S5. It does not affect the ability of the computer to Wake on LAN from suspend or
hibernation, but will prevent it from waking from S5 via the network. It does not affect
operation of the network connection while the computer is on.
If a network connection is not required, completely disable the network controller (NIC) by
◦
using the arrow (left and right) keys to select the Security > Device Security menu. Set
the Network Controller option to Device Hidden. This prevents the network controller
from being used by the operating system and reduces the power used by the computer
in S5.
Processor cache (enable/disable).
●
Multi-Processor (enable/disable). This option may be used to disable multi-processor support
●
under the OS.
Integrated Graphics Memory Size (Automatic, 32M, 128M, 256M). This allows the user to
●
control the size of the memory used by the integrated graphics controller. Automatic allows the
BIOS to choose the optimal size. Available sizes may be limited by the installed system
memory.
Integrated Video (enable/disable). Allows you to use integrated video and PCI Up Solution
●
video at the same time (available on some models only).
NOTE: After Integrated Video is enabled and changes saved, a new menu item appears
under Advanced to allow you to select the primary VGA controller video device.
Internal speaker (some models) (enable/disable) (does not affect external speakers)
●
Monitor Tracking (enable/disable). Allows BIOS to save monitor asset information.
●
NIC PXE Option ROM Download (enable/disable). The BIOS contains an embedded NIC option
●
ROM to allow the unit to boot through the network to a PXE server. This is typically used to
14 Chapter 2 Computer Setup (F10) Utility
Table 2-6 Computer Setup—Advanced (for advanced users) (continued)
download a corporate image to a hard drive. The NIC option ROM takes up memory space
below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is
limited. This F10 option will allow users to disable the downloading of this embedded NIC option
ROM thus giving more DCH space for additional PCI cards which may need option ROM space.
The default will be to have the NIC option-ROM-enabled.
SATA RAID Option ROM Download (enable/disable). The BIOS contains an embedded SATA
●
RAID option ROM to for RAID support. This can be temporarily disabled to save DCH space.
Note that with the option ROM disabled, users will be unable to use boot to hard drives in the
system while running in RAID mode.
HPET (enable/disable). The HPET (high precision event timer) can be disabled in the event
●
that it causes a resource conflict in the OS.
Recovering the Configuration Settings
This method of recovery requires that you first perform the Save to Removable Media command with
the Computer Setup (F10) Utility before Restore is needed. (See
on page 5 in the Computer Setup—File table.)
NOTE: It is recommended that you save any modified computer configuration settings to a diskette,
a USB flash media device, or a diskette-like device (a storage device set to emulate a diskette drive)
and save the diskette or device for possible future use.
Save to Removable Media
To restore the configuration, insert the diskette, USB flash media device, or other storage media
emulating a diskette with the saved configuration and perform the Restore from Removable Media
command with the Computer Setup (F10) Utility. (See
Restore from Removable Media on page 5 in the
Computer Setup—File table.)
Recovering the Configuration Settings 15
3 HP Insight Diagnostics
HP Insight Diagnostics
NOTE: HP Insight Diagnostics is included on CD with some computer models only.
The HP Insight Diagnostics utility allows you to view information about the hardware configuration of
the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility
simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current
configuration of the computer. From the Survey tab, there is access to several categories of information
about the computer. Other tabs provide additional information, including diagnostic test options and test
results. The information in each screen of the utility can be saved as an html file and stored on a diskette
or USB HP Drive Key.
Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by
the system and functioning properly. Running tests is optional but recommended after installing or
connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports available
before placing a call to the Customer Support Center.
NOTE: Third party devices may not be detected by HP Insight Diagnostics.
Accessing HP Insight Diagnostics
To access HP Insight Diagnostics, you must create a Recovery Disc Set then boot to the CD containing
the utility. It can also be downloaded from
HP Insight Diagnostics on page 20 for more information.
NOTE: HP Insight Diagnostics is included as part of the Recovery Disk Set with some computer
models only.
If you have already created a Recovery Disc Set, begin the following procedure at step 4.
1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the
Backup and Recovery Wizard, then click Next.
2. Select Create a set of recovery discs (Recommended) and click Next.
3. Follow the instructions in the wizard to create a Recovery Disc Set.
4. Use Windows Explorer to search the Recovery Disc Set for the CD with the compaq\hpdiags
directory.
http://www.hp.com. See Downloading the Latest Version of
5. While the computer is on, insert the CD into an optical drive on the computer.
16 Chapter 3 HP Insight Diagnostics
6. Shut down the operating system and turn off the computer.
7. Turn on the computer. The system will boot to the CD.
8. Select the appropriate language and click Continue.
9. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight
Survey Tab
The Survey tab displays important system configuration information.
In the View level field, you can select the Summary view to see limited configuration data or select
the Advanced view to see all the data in the selected category.
In the Category field, you can select the following categories of information to display:
NOTE: If the system does not boot to the CD in the optical drive, you may need to change the
boot order in the Computer Setup (F10) utility so that the system attempts to boot to the optical
drive before booting to the hard drive. Refer to the Computer Setup (F10) Utility Guide for more
information.
NOTE: It is recommended that you accept the assigned default keyboard for your language
unless you want to test your specific keyboard.
Diagnostics utility launches with the Survey tab displayed.
All—Gives a listing of all categories of information about the computer.
Overview—Gives you a listing of general information about the computer.
Architecture—Provides system BIOS and PCI device information.
Asset Control—Shows product name, asset tag, system serial number, and processor information.
Communication—Shows information about the computer parallel (LPT) and serial (COM) port settings,
plus USB and network controller information.
Graphics—Shows information about the graphics controller of the computer.
Input Devices—Shows information about the keyboard, mouse, and other input devices connected to
the computer.
Memory—Shows information about all memory in the computer. This includes memory slots on the
system board and any memory modules installed.
Miscellaneous—Shows HP Insight Diagnostics version information, computer configuration memory
(CMOS) information, system board data, and system management BIOS data.
Storage—Shows information about storage media connected to the computer. This list includes all fixed
disks, diskette drives, and optical drives.
System—Shows information about the computer model, processor, chassis, and BIOS, plus internal
speaker and PCI bus information.
HP Insight Diagnostics 17
Test Tab
The Test tab allows you to choose various parts of the system to test. You can also choose the type of
test and testing mode.
There are three types of tests to choose from:
●
●
●
For each test type, there are two test modes to choose from:
●
●
To begin testing:
Quick Test—Provides a predetermined script where a sample of each hardware component is
exercised and requires no user intervention in either Unattended or Interactive mode.
Complete Test—Provides a predetermined script where each hardware component is fully tested.
There are more tests available in the Interactive mode, but these require user intervention.
Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test
mode allows you to specifically select which devices, tests, and test parameters are run.
Interactive Mode—Provides maximum control over the testing process. The diagnostic software
will prompt you for input during tests that require your interaction. You may also determine whether
the test passed or failed.
Unattended Mode—Does not display prompts and requires no interaction. If errors are found, they
are displayed when testing is complete.
1. Select the Test tab.
2. Select the tab for the type of test you want to run: Quick, Complete, or Custom.
3. Select the Test Mode: Interactive or Unattended.
4. Choose how you want the test to be executed, either Number of Loops or Total Test Time. When
5. If performing a Quick Test or Complete Test, select the device to be tested from the drop-down
6. Click the Begin Testing button at the bottom right corner of the screen to start the test. The Status
7. If errors are found, go to the Log tab and click the Error Log to display more detailed information
Status Tab
The Status tab displays the status of the selected tests. The type of test executed (Quick, Complete,
or Custom) is also displayed. The main progress bar displays the percent complete of the current set
of tests. While testing is in progress, a Cancel Testing button is displayed for use if you want to cancel
the test.
choosing to run the test over a specified number of loops, enter the number of loops to perform. If
you desire to have the diagnostic test for a specified time period, enter the amount of time in
minutes.
list. If performing a Custom Test, Click the Expand button and select the devices to be tested or
click the Check All button to select all devices.
tab, which allows you to monitor the progress of the test, is automatically displayed during the
testing process. When the test is complete, the Status tab shows whether the device passed or
failed.
and recommended actions.
18 Chapter 3 HP Insight Diagnostics
After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest
button will retest the last set of tests executed. This enables you to re-run the set of tests without having
to re-enter the data in the Test tab.
The Status tab also shows:
●
●
●
●
●
Log Tab
The Log tab contains a Test Log tab and an Error Log tab.
The Test Log displays all tests that have been executed, the number of times of execution, the number
of times failed, and the time it took to complete each test. The Clear Test Log button will clear the
contents of the Test Log.
The Error Log displays the tests for devices that have failed during the diagnostic testing and includes
the following columns of information.
The devices being tested
The test status (running, passed, or failed) of each device being tested
The overall test progress of all devices being tested
The test progress for each device being tested
The elapsed test times for each device being tested
●
●
●
●
●
●
The Clear Error Log button will clear the contents of the Error Log.
Help Tab
On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test
Components tab.
The HP Insight Diagnostics tab contains help topics and includes search and index features.
The Error Codes tab provides a description of each numerical error code that may appear in the Error
Log tab located on the Log tab. Each code has a corresponding error Message and a Recommended
Repair action that should help solve the problem. To find an error code description quickly, enter the
code in the box at the top of the tab and click the Find Error Codes button.
The Device section displays the device tested.
The Test section displays the type of test run.
The Description section describes the error that the diagnostic test found.
The Recommended Repair will give a recommended action that should be performed to resolve
the failed hardware.
The Failed Count is the number of times the device has failed a test.
The Error Code provides a numerical code for the failure. The error codes are defined in the Help
tab.
The Test Components tab displays low-level information on tests that are run.
HP Insight Diagnostics 19
Saving and Printing Information in HP Insight Diagnostics
You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette
or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will
automatically create an html file that has the same appearance as the information displayed on the
screen.
1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys
are not supported.
2. Click Save in the bottom right corner of the screen.
3. Select Save to the floppy or Save to USB key.
4. Enter a file name in the File Name box and click the Save button. An html file will be saved to the
inserted diskette or USB HP Drive Key.
NOTE: Do not remove the diskette or USB key until you see a message indicating that the html
file has been written to the media.
5. Print the information from the storage device used to save it.
NOTE: To exit HP Insight Diagnostics, click Exit Diagnostics button in the bottom left corner of the
screen then remove the CD from the optical drive.
Downloading the Latest Version of HP Insight Diagnostics
1. Go to http://www.hp.com.
2. Click the Software & Driver Downloads link.
3. Enter your product number (for example, dc5850) in the text box and press the Enter key.
4. Select your specific computer model.
5. Select your OS.
6. Click the Diagnostic link.
7. Click HP Insight Diagnostics Offline Edition.
8. Select a language and click Download.
NOTE: The download includes instructions on how to create the bootable CD.
Protecting the Software
To protect software from loss or damage, you should keep a backup copy of all system software,
applications, and related files stored on the hard drive. See the operating system or backup utility
documentation for instructions on making backup copies of data files.
20 Chapter 3 HP Insight Diagnostics
HP Backup and Recovery Manager
The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back
up and recover the primary hard drive on the PC. The application works within Windows to create
backups of Windows, all applications, and all data files. Backups can be scheduled to occur
automatically at designated intervals, or they can be initiated manually. Important files can be archived
separately from regular backups.
HP Backup and Recovery Manager is preinstalled on the hard drive's Recovery Partition and allows you
to create Recovery Points to back up the entire system incrementally.
Recovery Points and file backups can be copied to CD or DVD discs, while all backups can be copied
to network or secondary hard disks.
HP highly recommends that you create a Recovery Disc Set immediately before using the computer
and schedule regular automatic Recovery Point backups. Backups can also be copied to a network or
secondary hard disks.
To create the Recovery Disc Set:
1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the
Backup and Recovery Wizard, then click Next.
2. Select Create a set of recovery discs (Recommended) and click Next.
3. Follow the instructions in the wizard.
PC Recovery requires a reboot to the Recovery Partition or from the Recovery Disc Set. To reboot to
the Recovery Partition, press F11 at startup when you see the message “Press F11 for Emergency
Recovery.”
For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery
Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery
Manager Manual.
NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the
following Web site, select your region, and click the Technical support after you buy link under the
Call HP heading to obtain the support center telephone number for your region.
http://welcome.hp.com/country/us/en/wwcontact_us.html
HP Backup and Recovery Manager 21
4 Desktop Management
HP Client Management Solutions provides standards-based solutions for managing and controlling
desktops, workstations, and notebook PCs in a networked environment. HP pioneered desktop
manageability in 1995 with the introduction of the industry’s first fully manageable desktop personal
computers. HP is a patent holder of manageability technology. Since then, HP has led an industry-wide
effort to develop the standards and infrastructure required to effectively deploy, configure, and manage
desktops, workstations, and notebook PCs. HP develops its own management software and works
closely with leading management software solution providers in the industry to ensure compatibility
between HP Client Management Solutions and these products. HP Client Management Solutions are
an important aspect of our broad commitment to providing you with solutions that assist you in lowering
the total cost of owning and maintaining the PCs throughout their lifecycle.
The key capabilities and features of desktop management are:
Initial configuration and deployment
●
Remote system installation
●
Software updating and management
●
ROM flash
●
Hardware option configuration
●
Asset tracking and security
●
Fault notification and recovery
●
NOTE: Support for specific features described in this guide may vary by model or software version.
Initial Configuration and Deployment
The computer comes with a preinstalled system software image. After a brief software “unbundling”
process, the computer is ready to use.
You may prefer to replace the preinstalled software image with a customized set of system and
application software. There are several methods for deploying a customized software image. They
include:
Installing additional software applications after unbundling the preinstalled software image.
●
Using software deployment tools, such as HP Client Configuration Manager, HP Configuration
●
Management Solution (based on Radia technology), or Altiris Deployment Solution, to replace the
preinstalled software with a customized software image.
Using a disk cloning process to copy the contents from one hard drive to another.
●
22 Chapter 4 Desktop Management
The best deployment method depends on your information technology environment and processes. The
PC Deployment section of the HP Lifecycle Service Web site (
cache/80906-0-0-225-121.html) provides information to help you select the best deployment method.
The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery
of system software, configuration management and troubleshooting, and power management.
NOTE: See HP Backup and Recovery Manager on page 2 for information on creating the Restore
Plus! CD.
HP Software Agent
The management agent used by both HP Client Configuration Manager and HP Configuration
Management Solution is pre-loaded on the computer. When installed, it enables communication with
the HP management console.
To install the HP Software Agent:
1. Click Start.
2. Click All Programs.
3. Click HP Manageability.
4. Click Radia Management Agent Readme.
5. Review and follow the instructions contained in the Readme file to install the HP Software Agent.
http://h20219.www2.hp.com/services/
The HP Software Agent is a key infrastructure component for enabling all of the HP configuration
management solutions. To learn about the other infrastructure components necessary for implementing
the HP configuration management solutions, please visit
index.html.
Altiris Deployment Solution Agent
This program is pre-loaded on the computer. When installed, it enables communication with the
administrator Deployment Solution console.
To install Altiris Deployment Solution Agent:
1. Click Start.
2. Click All Programs.
3. For Windows Vista, click Install Altiris DAgent. For Windows XP, click Install Altiris AClient.
4. Follow the onscreen instructions to set up and configure the Altiris client.
This agent is a key infrastructure component for enabling Altiris Deployment Solution which is part of
the Altiris Client Management Suite. To learn about the other infrastructure components necessary for
implementing Altiris Client Management Suite, please visit
http://h20229.www2.hp.com/solutions/ascm/
http://www.hp.com/go/easydeploy.
Initial Configuration and Deployment 23
Remote System Installation
Remote System Installation allows you to start and set up the system using the software and
configuration information located on a network server by initiating the Preboot Execution Environment
(PXE). The Remote System Installation feature is usually used as a system setup and configuration
tool, and can be used for the following tasks:
Formatting a hard drive
●
Deploying a software image on one or more new PCs
●
Remotely updating the system BIOS in flash ROM (
●
Configuring the system BIOS settings
●
To initiate Remote System Installation, press F12 when the F12 = Network Service Boot message
appears in the lower-right corner of the HP logo screen when the computer is booting up. Follow the
instructions on the screen to continue the process. The default boot order is a BIOS configuration setting
that can be changed to always attempt to PXE boot.
Remote ROM Flash on page 32)
Software Updating and Management
HP provides several tools for managing and updating software on desktops, workstations, and
notebooks:
HP Client Management Interface
●
HP SoftPaq Download Manager
●
HP System Software Manager
●
HP ProtectTools Security Manager
●
HP Client Configuration Manager
●
HP Configuration Management Solution
●
HP Client Manager for Altiris
●
Altiris Client Management Suite
●
HP Client Catalog for SMS
●
HP Backup and Recovery Manager
●
Intel vPro-branded PCs with Active Management Technology
●
Verdiem Surveyor
●
HP Proactive Change Notification
●
HP Subscriber's Choice
●
HP Client Management Interface
Regardless of the system management tools your IT department uses, managing both your hardware
and software assets is important to keeping your IT costs low and your business agile. The IT
24 Chapter 4 Desktop Management
administrator can access the HP Client Management Interface by writing simple scripts and integrating
those scripts to the management solution of their choice.
With the HP Client Management Interface (HP CMI), new HP business computers seamlessly integrate
into your managed IT environment. HP CMI provides an interface that simplifies the integration of HP
business computers with popular industry system management tools (including Microsoft Systems
Management Server, IBM Tivoli Software, and HP Operations) and custom inhouse developed
management applications. Using HP CMI, systems management tools and applications can request indepth client inventory, receive health status information, and manage system BIOS settings by
communicating directly with the client computer, reducing the need for agent or connector software to
achieve integration.
HP Client Management Interface is based on industry standards that include Microsoft Windows
Management Interface (MS WMI), Web-Based Enterprise Management (WBEM), System Management
BIOS (SMBIOS), and Advanced Configuration and Power Interface (ACPI). HP CMI is a foundation
technology utilized in HP Client Management Solutions. With HP CMI, HP gives you flexibility in choosing
how you manage your HP client computers.
HP Client Management Interface used in conjunction with system management software can:
Request in-depth client inventory information—Capture detailed information about the processors,
●
hard drives, memory, BIOS, drivers, including sensor information (such as fan speed, voltage, and
temperature).
Receive health status information—Subscribe for a wide range of client hardware alerts (such as
●
over-temperature, fan stall, and hardware configuration changes) to be sent to the system
management console, application, or to the local client computer. Alerts are sent real-time when
triggered by hardware events.
Manage system BIOS settings—Perform F10 functions including setting and changing the BIOS
●
passwords and computer boot order remotely from your system management console on any or
all of your client systems without having to visit each machine.
For more information on HP Client Management Interface, refer to
HP SoftPaq Download Manager
HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software
updates for the HP client PC models in your environment. By specifying your models, operating system,
and language, you can quickly locate, sort, and select the softpaqs you need. To download HP SoftPaq
Download Manager, visit
http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html.
HP System Software Manager
HP System Software Manager (SSM) is a free utility that automates remote deployment of device drivers
and BIOS updates for your networked HP business PCs. When SSM runs, it silently (without user
interaction) determines the revision levels of drivers and BIOS installed on each networked client system
and compares this inventory against system software SoftPaqs that have been tested and stored in a
central file store. SSM then automatically updates any down-revision system software on the networked
PCs to the later levels available in the file store. Since SSM only allows distribution of SoftPaq updates
to the correct client system models, administrators can confidently and efficiently use SSM to keep
system software updated.
System Software Manager integrates with enterprise software distribution tools such as HP
Configuration Management Solution, HP Client Manager for Altiris, and Microsoft Systems Management
http://www.hp.com/go/hpcmi/.
Software Updating and Management 25
Server (SMS). Using SSM, you can distribute customer-created or third-party updates that have been
packaged in the SSM-format.
SSM may be downloaded at no charge by visiting
NOTE: SSM does not currently support remote ROM flash on systems that have Windows Vista
BitLocker enabled and are using TPM measurements to protect the BitLocker keys because flashing
the BIOS would invalidate the trust signature that BitLocker created for the platform. Disable BitLocker
via Group Policy in order to flash the system BIOS.
You can enable BitLocker support without TPM measurements of BIOS to avoid invalidating the
BitLocker keys. HP recommends you keep a secure backup of the BitLocker credentials in case of
recovery emergencies.
HP ProtectTools Security Manager
HP ProtectTools Security Manager software provides security features that help protect against
unauthorized access to the computer, networks, and critical data. Enhanced security functionality is
provided by the following software modules:
Credential Manager for HP ProtectTools
●
Embedded Security for HP ProtectTools
●
Java Card Security for HP ProtectTools
●
BIOS Configuration for HP ProtectTools
●
Drive Encryption for HP ProtectTools
●
http://www.hp.com/go/ssm.
Device Access Manager for HP ProtectTools
●
The software modules available for your computer may vary depending on your model. For example,
Embedded Security for HP ProtectTools is available only for computers on which the Trusted Platform
Module (TPM) embedded security chip is installed.
HP ProtectTools software modules may be preinstalled, preloaded, or available for download from the
HP Web site. For select HP Compaq Desktops, HP ProtectTools is available as an after market option.
http://www.hp.com for more information.
Visit
NOTE: The instructions in this guide are written with the assumption that you have already installed
the applicable HP ProtectTools software modules.
HP Client Configuration Manager
HP Client Configuration Manager is a hardware and software management solution for Windows Vista,
Windows XP and HP Thin Client environments that is easy to use and quick to deploy, while providing
a strong foundation for future requirements. It is offered in two editions:
The Basic Edition is a free product for managing HP desktops, notebooks and workstations,
●
providing hardware and software inventory, remote control, HP alert monitoring, HP BIOS and
driver updates, integration with HP Protect Tools and add-on support for Intel AMT. The Basic
Edition also supports deployment and management of HP Thin Clients.
The Premium Edition, available for purchase, includes all functionality provided in Basic Edition
●
and adds Windows deployment and migration, patch management capabilities, software
distribution and software usage metering.
26 Chapter 4 Desktop Management
HP Client Configuration Manager provides a migration path to HP Configuration Management Solution
(based on Radia technology) for automated management of large, heterogeneous and continuously
changing IT environments.
For more information about the HP Client Configuration Manager, visit
http://www.managementsoftware.hp.com/products/ccm/index.html.
HP Configuration Management Solution
HP Configuration Management Solution is a policy-based solution that enables administrators to
inventory, deploy, patch, and continuously manage software and content across heterogeneous client
platforms. With the HP Configuration Management Solution, the IT professional can:
Automate the entire lifecycle management process from discovery, deployment, and ongoing
●
management through migration and retirement
Automatically deploy and continuously manage an entire software stack (operating systems,
●
applications, patches, settings, and content) to a desired state
Manage software on virtually any device, including desktops, workstations, and notebooks, in a
●
heterogeneous or standalone infrastructure
Manage software on most operating systems
●
With continuous configuration management, HP customers report dramatic savings in IT costs,
accelerated time-to-market for software and content, and increased user productivity and satisfaction.
For more information on HP Configuration Management Solution, visit
solutions/ascm/index.html.
HP Client Manager for Altiris
HP Client Manager, developed with Altiris, is available free for all supported HP business desktop,
notebook, and workstation models. SSM is integrated into HP Client Manager, and enables central
tracking, monitoring, and management of the hardware aspects of HP client systems.
Use HP Client Manager to:
Get valuable hardware information such as CPU, memory, video, and security settings
●
Monitor system health to fix problems before they occur
●
Automatically acquire and install drivers and BIOS updates without visiting each PC
●
Remotely configure BIOS and security settings
●
Automate processes to quickly resolve hardware problems
●
Tight integration with HP Instant Support tools reduces hardware troubleshooting time.
Diagnostics—remotely run & view reports on HP desktop, notebook, and workstation models
●
System Health Scan—check for known hardware issues in your installed base of HP client systems
●
http://h20229.www2.hp.com/
Active Chat—connect to HP customer support to resolve issues
●
HP Knowledgebase—link to expert information
●
Automated SoftPaq collection and delivery process for fast resolution of hardware problems
●
Software Updating and Management 27
Identify, inventory, and initialize systems with HP ProtectTools embedded security chip
●
Option for health alerts to display locally on the client system
●
Report basic inventory information for non-HP clients
●
Setup and configure TPM security chip
●
Centrally schedule client backup and recovery
●
Add on support for managing Intel AMT
●
For more information on HP Client Manager, visit
Altiris Client Management Suite
Altiris Client Management Suite is an easy-to-use solution for full life-cycle software management of
desktops, notebooks, and workstations. Client Management Suite Level 1 includes the following Altiris
products:
Inventory Solution
●
Deployment Solution
●
Software Delivery Solution
●
Patch Management Solution
●
Application Metering Solution
●
Application Management Solution
●
Carbon Copy Solution
●
For more information on Altiris Client Management Suite, visit
ClientManagementSuite.aspx.
HP Client Catalog for SMS
http://www.hp.com/go/clientmanager.
http://www.altiris.com/Products/
Update management is an important function of maintaining any set of computers, from a single PC to
an enterprise datacenter. The ability to identify which updates exist—and selectively deploy those
updates in a timely and automated manner—can help maintain security and productivity for the managed
organization. HP now offers a mechanism to streamline updates for HP systems within a Microsoft
System Management Server management infrastructure. The HP Client Catalog for SMS contains
software driver and patch information for desktop, mobile and workstation platforms. With SMS 2003
R2 and Inventory Tool for Custom Updates, organizations can integrate and deploy HP software updates
quickly and easily, based on detailed platform characteristics that the HP Client Catalog for SMS
provides to target appropriate client systems within the managed enterprise.
For more information on HP Client Catalog for SMS, visit
HP Backup and Recovery Manager
The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back
up and recover the primary hard drive on the PC. The application works within Windows to create
backups of Windows, all applications, and all data files. Backups can be scheduled to occur
automatically at designated intervals, or they can be initiated manually. Important files can be archived
separately from regular backups.
28 Chapter 4 Desktop Management
http://www/hp/com/go/easydeploy/.
HP Backup and Recovery Manager is preinstalled on the hard drive's Recovery Partition.
Recovery Points and file backups can be copied to CD or DVD discs, while all backups can be copied
to network or secondary hard disks.
HP highly recommends that you create a Recovery Disc Set immediately before using the computer
and schedule regular automatic Recovery Point backups.
To create the Recovery Disc Set:
1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the
Backup and Recovery Wizard, then click Next.
2. Select Create a set of recovery discs (Recommended) and click Next.
3. Follow the instructions in the wizard.
For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery
Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery
Manager Manual.
NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the
following Web site, select your region, and click the Technical support after you buy link under the
Call HP heading to obtain the support center telephone number for your region.
http://welcome.hp.com/country/us/en/wwcontact_us.html
Intel vPro-branded PCs with Active Management Technology
Intel Active Management Technology (AMT) allows better discovery, healing, and protection of
networked computing assets. With AMT, PCs can be managed whether the system is on, off, or the
operating system is hung.
Intel vPro features include:
Hardware inventory information
●
Alerting
●
Power management—power on/off, cycle power
●
Remote diagnosis and repair
●
Serial-over-LAN—allows console control of remote PC during its boot phase
◦
IDE-Redirect—allows system booting from a remote boot drive, disk, or ISO image
◦
Hardware-based isolation and recovery—limit or cut off PC network access, if virus-like activity is
●
detected
NOTE: For an overview of Intel vPro technology, visit http://www.intel.com/vpro.
For HP-specific information on Intel vPro technology, see the white papers at
support. Select your country and language, select See support and troubleshooting information,
enter the model number of the computer, and press Enter. In the Resources category, click Manuals
(guides, supplements, addendums, etc.). Under Quick jump to manuals by category, click White
papers.
http://www.hp.com/
Software Updating and Management 29
On Intel vPro-branded PCs, available management technologies include the following:
AMT
●
ASF
●
Virtualization Technology (VT)
●
ASF and AMT may not be configured at the same time, but both are supported.
To configure Intel vPro systems for AMT or ASF:
1. Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down >
Restart.
2. As soon as the computer is turned on, press the hot key, Ctrl+P, when the monitor light turns green.
NOTE: If you do not press Ctrl+P at the appropriate time, you must restart the computer and
again press Ctrl+P when the monitor light turns green to access the utility.
This hot-key enters the Intel Management Engine BIOS Execution (MEBx) setup utility. This utility allows
the user to configure various aspects of the management technology. Configuration options include:
ME Platform Configuration
●
ME Platform State Control—enable/disable management engine
◦
ME Firmware Local Update—local enable/disable management of firmware updates
◦
LAN Controller—enable/disable integrated network controller
◦
ME Features Control—enable AMT, ASF, or none
◦
ME Power Control—configure management engine power policies
◦
Intel AMT Configuration
●
Change AMT Password—required in order to configure AMT (the default password is
◦
admin)
Host Name—allows administrator to assign a name to the client
◦
TCP/IP—allows administrator to assign an IP address or enable DHCP
◦
Provisioning Server—allows administrator to assign IP address of provisioning server
◦
Provision Model—allows administrator to configure either enterprise or SMB mode
◦
Set PID and PPS—allows administrator to provide pre-provisioning key (see HP’s white
◦
paper, Intel vPro Provisioning)
Un-Provision—allows administrator to reset AMT configuration to factory defaults
◦
VLAN—allows administrator to enable LAN virtualization support
◦
SOL/IDE-R—allows administrator to enable remote boot and control sessions
◦
Change MEBx Password (HP highly recommends that this password be changed. The default
●
password is admin.)
30 Chapter 4 Desktop Management
In order to remotely manage AMT systems, the administrator must use a remote console that supports
AMT. Enterprise management consoles are available from suppliers such as HP, Altiris and Microsoft
SMS. In SMB mode, the client provides a Web browser interface. To access this feature, open a browser
from any other system on the network and enter http://host_name:16992 where host_name is
the name assigned to the system. Alternatively, the IP address may be used in place of the host name.
Verdiem Surveyor
Verdiem Surveyor is a software solution that helps manage PC energy costs. Surveyor measures and
reports how much energy each PC consumes. It also provides control over PC power settings enabling
administrators to easily implement energy saving strategies across their networks. An HP SoftPaq
containing the Surveyor agent may be downloaded from the HP Support site and installed on supported
commercial desktop models. Surveyor licenses for managing PCs may be purchased through your HP
representative.
HP Proactive Change Notification
The Proactive Change Notification program uses the Subscriber's Choice Web site in order to
proactively and automatically:
Send you Proactive Change Notification (PCN) e-mail informing you of hardware and software
●
changes to most commercial computers and servers, up to 60 days in advance
Send you e-mail containing Customer Bulletins, Customer Advisories, Customer Notes, Security
●
Bulletins, and Driver alerts for most commercial computers and servers
You create your own profile to ensure that you only receive the information relevant to a specific IT
environment. To learn more about the Proactive Change Notification program and create a custom
profile, visit
http://h30046.www3.hp.com/subhub.php
Subscriber’s Choice
Subscriber’s Choice is a client-based service from HP.
Based on your profile, HP will supply you with personalized product tips, feature articles, and/or driver
and support alerts/notifications.
Subscriber’s Choice Driver and Support Alerts/Notifications will deliver e-mails notifying you that the
information you subscribed to in your profile is available for review and retrieval. To learn more about
Subscriber’s Choice and create a custom profile, visit
Retired Solutions
Two software packages, Altiris Local Recovery, and Dantz Retrospect, will no longer be shipping on HP
business desktops, notebooks, or workstations. Starting with new business desktops, notebooks, and
workstations released in 2006, all will ship with HP Backup and Recovery Manager.
http://h30046.www3.hp.com/subhub.php.
Software Updating and Management 31
ROM Flash
The computer's BIOS is stored in a programmable flash ROM (read only memory). By establishing a
setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally
updated or overwritten. This is important to ensure the operating integrity of the computer. Should you
need or want to upgrade the BIOS, you may download the latest BIOS images from the HP driver and
support page,
CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup password
prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to
set the setup password on one or more PCs simultaneously. For more information, visit
http://www.hp.com/go/ssm.
Remote ROM Flash
Remote ROM Flash allows the system administrator to safely upgrade the BIOS on remote HP
computers directly from the centralized network management console. Enabling the system
administrator to perform this task remotely on multiple computers results in a consistent deployment of,
and greater control over, HP PC BIOS images over the network. It also results in greater productivity
and lower total cost of ownership.
NOTE: SSM does not currently support remote ROM flash on systems that have Windows Vista
BitLocker enabled and are using TPM measurements to protect the BitLocker keys because flashing
the BIOS would invalidate the trust signature that BitLocker created for the platform. Disable BitLocker
via Group Policy in order to flash the system BIOS.
http://www.hp.com/support/files.
The computer must be powered on, or turned on through Remote Wakeup, to take advantage of Remote
ROM Flash.
For more information on Remote ROM Flash, refer to the HP Client Manager Software or System
Software Manager at
HPQFlash
The HPQFlash utility is used to locally update or restore the system BIOS of individual PCs from a
Windows operating system.
For more information on HPQFlash, visit
of the computer when prompted.
http://www.hp.com/go/ssm/.
http://www.hp.com/support/files and enter the model number
32 Chapter 4 Desktop Management
Boot Block Emergency Recovery Mode
Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of a ROM flash
failure. For example, if a power failure were to occur during a BIOS upgrade, the ROM flash would be
incomplete. This would render the system BIOS unusable. The Boot Block is a flash-protected section
of the ROM that contains code that checks for a valid system BIOS image when the system is turned
on.
If the system BIOS image is valid, the system starts normally.
●
If the system BIOS image is not valid, a failsafe Boot Block BIOS provides enough support to search
●
removable media for BIOS image files. If an appropriate BIOS image file is found, it is automatically
flashed into the ROM.
When an invalid system BIOS image is detected, the system power LED will blink red 8 times, one blink
every second. Simultaneously, the speaker will beep 8 times. If the portion of the system ROM containing
the video option ROM image is not corrupt, Boot Block Emergency Recovery Mode will be displayed
on the screen.
To recover the system after it enters Boot Block Emergency Recovery Mode, complete the following
steps:
1. Turn off the power.
2. Insert a CD or USB flash device containing the desired BIOS image file in the root directory.
NOTE: The media must be formatted using the FAT12, FAT16, or FAT32 file system.
3. Turn on the computer.
If no appropriate BIOS image is found, you will be prompted to insert media containing a BIOS
image file.
If the system successfully reprograms the ROM, the system will automatically power off.
4. Remove the removable media used to upgrade the BIOS.
5. Turn the power on to restart the computer.
NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS image file is
in an optical drive. If BitLocker is enabled, remove this CD before attempting to boot to Windows Vista.
Boot Block Emergency Recovery Mode 33
Replicating the Setup
The following procedures give an administrator the ability to easily copy one setup configuration to other
computers of the same model. This allows for faster, more consistent configuration of multiple
computers.
NOTE: Both procedures require a diskette drive or a supported USB flash media device, such as an
HP Drive Key.
Copying to Single Computer
CAUTION: A setup configuration is model-specific. File system corruption may result if source and
target computers are not the same model. For example, do not copy the setup configuration from a
dc7xxx PC to a dx7xxx PC.
1. Select a setup configuration to copy. Turn off the computer. If you are in Windows, click Start >
Shut Down > Shut Down.
2. If you are using a USB flash media device, insert it now.
3. Turn on the computer.
4. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
5. If you are using a diskette, insert it now.
6. Click File > Replicated Setup > Save to Removable Media. Follow the instructions on the screen
to create the configuration diskette or USB flash media device.
7. Turn off the computer to be configured and insert the configuration diskette or USB flash media
device.
8. Turn on the computer to be configured.
9. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
10. Click File > Replicated Setup > Restore from Removable Media, and follow the instructions on
the screen.
11. Restart the computer when the configuration is complete.
Copying to Multiple Computers
CAUTION: A setup configuration is model-specific. File system corruption may result if source and
target computers are not the same model. For example, do not copy the setup configuration from a
dc7xxx PC to a dx7xxx PC.
This method takes a little longer to prepare the configuration diskette or USB flash media device, but
copying the configuration to target computers is significantly faster.
NOTE: A bootable diskette is required for this procedure or to create a bootable USB flash media
device. If Windows XP is not available to use to create a bootable diskette, use the method for copying
to a single computer instead (see
34 Chapter 4 Desktop Management
Copying to Single Computer on page 34).
1. Create a bootable diskette or USB flash media device. See Supported USB Flash Media Device
on page 35 or Unsupported USB Flash Media Device on page 37.
CAUTION: Not all computers can be booted from a USB flash media device. If the default boot
order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer
can be booted from a USB flash media device. Otherwise, a bootable diskette must be used.
2. Select a setup configuration to copy. Turn off the computer. If you are in Windows, click Start >
Shut Down > Shut Down.
3. If you are using a USB flash media device, insert it now.
4. Turn on the computer.
5. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
6. If you are using a diskette, insert it now.
7. Click File > Replicated Setup > Save to Removable Media. Follow the instructions on the screen
to create the configuration diskette or USB flash media device.
8. Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration diskette
or USB flash media device. To obtain this utility, go to
support.html and enter the model number of the computer.
http://welcome.hp.com/country/us/en/
9. On the configuration diskette or USB flash media device, create an autoexec.bat file containing the
following command:
repset.exe
10. Turn off the computer to be configured. Insert the configuration diskette or USB flash media device
and turn the computer on. The configuration utility will run automatically.
11. Restart the computer when the configuration is complete.
Creating a Bootable Device
Supported USB Flash Media Device
Supported devices have a preinstalled image to simplify the process of making them bootable. All HP
or Compaq and most other USB flash media devices have this preinstalled image. If the USB flash media
device being used does not have this image, use the procedure later in this section (see
USB Flash Media Device on page 37).
To create a bootable USB flash media device, you must have:
a supported USB flash media device
●
a bootable DOS diskette with the FDISK and SYS programs (If SYS is not available, FORMAT may
●
be used, but all existing files on the USB flash media device will be lost.)
Unsupported
a PC that is bootable from a USB flash media device
●
Replicating the Setup 35
CAUTION: Some older PCs may not be bootable from a USB flash media device. If the default boot
order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can
be booted from a USB flash media device. Otherwise, a bootable diskette must be used.
1. Turn off the computer.
2. Insert the USB flash media device into one of the computer's USB ports and remove all other USB
storage devices except USB diskette drives.
3. Insert a bootable DOS diskette with FDISK.COM and either SYS.COM or FORMAT.COM into a
diskette drive and turn on the computer to boot to the DOS diskette.
4. Run FDISK from the A:\ prompt by typing FDISK and pressing Enter. If prompted, click Yes (Y) to
enable large disk support.
5. Enter Choice [5] to display the drives in the system. The USB flash media device will be the drive
that closely matches the size of one of the drives listed. It will usually be the last drive in the list.
Note the letter of the drive.
USB flash media device drive: __________
CAUTION: If a drive does not match the USB flash media device, do not proceed. Data loss can
occur. Check all USB ports for additional storage devices. If any are found, remove them, reboot
the computer, and proceed from step 4. If none are found, either the system does not support the
USB flash media device or the USB flash media device is defective. DO NOT proceed in attempting
to make the USB flash media device bootable.
6. Exit FDISK by pressing the Esc key to return to the A:\ prompt.
7. If your bootable DOS diskette contains SYS.COM, go to step 8. Otherwise, go to step 9.
8. At the A:\ prompt, enter SYS x: where x represents the drive letter noted above.
CAUTION: Be sure that you have entered the correct drive letter for the USB flash media device.
After the system files have been transferred, SYS will return to the A:\ prompt. Go to step 13.
9. Copy any files you want to keep from your USB flash media device to a temporary directory on
another drive (for example, the system's internal hard drive).
10. At the A:\ prompt, enter FORMAT /S X: where X represents the drive letter noted before.
CAUTION: Be sure that you have entered the correct drive letter for the USB flash media device.
FORMAT will display one or more cautions and ask you each time whether you want to proceed.
Enter Y each time. FORMAT will format the USB flash media device, add the system files, and ask
for a Volume Label.
11. Press Enter for no label or enter one if desired.
12. Copy any files you saved in step 9 back to your USB flash media device.
13. Remove the diskette and reboot the computer. The computer will boot to the USB flash media
device as drive C.
36 Chapter 4 Desktop Management
NOTE: The default boot order varies from computer to computer, and it can be changed in the
Computer Setup (F10) Utility.
If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If
you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the
USB flash media device.
Return to Copying to Multiple Computers on page 34.
Unsupported USB Flash Media Device
To create a bootable USB flash media device, you must have:
a USB flash media device
●
a bootable DOS diskette with the FDISK and SYS programs (If SYS is not available, FORMAT may
●
be used, but all existing files on the USB flash media device will be lost.)
a PC that is bootable from a USB flash media device
●
CAUTION: Some older PCs may not be bootable from a USB flash media device. If the default boot
order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can
be booted from a USB flash media device. Otherwise, a bootable diskette must be used.
1. If there are any PCI cards in the system that have SCSI, ATA RAID or SATA drives attached, turn
off the computer and unplug the power cord.
CAUTION: The power cord MUST be unplugged.
2. Open the computer and remove the PCI cards.
3. Insert the USB flash media device into one of the computer's USB ports and remove all other USB
storage devices except USB diskette drives. Close the computer cover.
4. Plug in the power cord and turn on the computer.
5. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
6. Go to Advanced > PCI Devices to disable both the PATA and SATA controllers. When disabling
the SATA controller, note the IRQ to which the controller is assigned. You will need to reassign the
IRQ later. Exit setup, confirming the changes.
SATA IRQ: __________
7. Insert a bootable DOS diskette with FDISK.COM and either SYS.COM or FORMAT.COM into a
diskette drive and turn on the computer to boot to the DOS diskette.
8. Run FDISK and delete any existing partitions on the USB flash media device. Create a new partition
and mark it active. Exit FDISK by pressing the Esc key.
9. If the system did not automatically restart when exiting FDISK, press Ctrl+Alt+Del to reboot to the
DOS diskette.
10. At the A:\ prompt, type FORMAT C: /S and press Enter. Format will format the USB flash media
device, add the system files, and ask for a Volume Label.
Replicating the Setup 37
11. Press Enter for no label or enter one if desired.
12. Turn off the computer and unplug the power cord. Open the computer and re-install any PCI cards
that were previously removed. Close the computer cover.
13. Plug in the power cord, remove the diskette, and turn on the computer.
14. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
15. Go to Advanced > PCI Devices and re-enable the PATA and SATA controllers that were disabled
in step 6. Put the SATA controller on its original IRQ.
16. Save the changes and exit. The computer will boot to the USB flash media device as drive C.
NOTE: The default boot order varies from computer to computer, and it can be changed in the
Computer Setup (F10) Utility. Refer to the Computer Setup (F10) Utility for instructions.
If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If
you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the
USB flash media device.
Return to Copying to Multiple Computers on page 34.
Dual-State Power Button
With Advanced Configuration and Power Interface (ACPI) enabled, the power button can function either
as an on/off switch or as a standby button. The standby feature does not completely turn off power, but
instead causes the computer to enter a low-power standby state. This allows you to power down quickly
without closing applications and to return quickly to the same operational state without any data loss.
To change the power button’s configuration, complete the following steps:
1. Left click on the Start Button, then select Control Panel > Power Options.
2. In the Power Options Properties, select the Advanced tab.
3. In the Power Button section, select Stand by.
After configuring the power button to function as a standby button, press the power button to put the
system in a very low power state (standby). Press the button again to quickly bring the system out of
standby to full power status. To completely turn off all power to the system, press and hold the power
button for four seconds.
CAUTION: Do not use the power button to turn off the computer unless the system is not responding;
turning off the power without operating system interaction could cause damage to or loss of data on the
hard drive.
HP Web Site Support
HP engineers rigorously test and debug software developed by HP and third-party suppliers, and
develop operating system specific support software, to ensure performance, compatibility, and reliability
for HP computers.
When making the transition to new or revised operating systems, it is important to implement the support
software designed for that operating system. If you plan to run a version of Microsoft Windows that is
38 Chapter 4 Desktop Management
different from the version included with the computer, you must install corresponding device drivers and
utilities to ensure that all features are supported and functioning properly.
HP has made the task of locating, accessing, evaluating, and installing the latest support software easier.
You can download the software from
The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the
latest Microsoft Windows operating system on the HP computer.
Industry Standards
HP management solutions integrate with other systems management applications, and are based on
industry standards, such as:
Web-Based Enterprise Management (WBEM)
●
Windows Management Interface (WMI)
●
Wake on LAN Technology
●
ACPI
●
SMBIOS
●
Pre-boot Execution (PXE) support
●
http://www.hp.com/support.
Asset Tracking and Security
Asset tracking features incorporated into the computer provide key asset tracking data that can be
managed using HP Systems Insight Manager, HP Client Manager, HP Configuration Management
Solution, HP Client Configuration Manager, or other system management applications. Seamless,
automatic integration between asset tracking features and these products enables you to choose the
management tool that is best suited to the environment and to leverage the investment in existing tools.
HP also offers several solutions for controlling access to valuable components and information. HP
Embedded Security for ProtectTools, if installed, prevents unauthorized access to data and checks
system integrity and authenticates third-party users attempting system access. (For more information,
refer to the HP ProtectTools Security Manager Guide at
HP Embedded Security for ProtectTools, the Smart Cover Sensor and the Smart Cover Lock, available
on some models, help to prevent unauthorized access to the internal components of the personal
computer. By disabling parallel, serial, or USB ports, or by disabling removable media boot capability,
you can protect valuable data assets. Memory Change and Smart Cover Sensor alerts can be
automatically forwarded to system management applications to deliver proactive notification of
tampering with a computer’s internal components.
NOTE: HP Embedded Security for ProtectTools, the Smart Cover Sensor, and the Smart Cover Lock
are available as options on some systems.
http://www.hp.com.) Security features such as
Industry Standards 39
Use the following utilities to manage security settings on the HP computer:
Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide included
●
with the computer for additional information and instructions on using the Computer Setup Utilities.
Some computers also have HP BIOS Configuration for ProtectTools, which is a Windows-based
component of ProtectTools that allows administrators to configure BIOS security settings from
within the running OS.
Remotely, using HP Client Manager, HP Client Configuration Manager, or System Software
●
Manager. This software enables the secure, consistent deployment and control of security settings.
The following table and sections refer to managing security features of the computer locally through the
Computer Setup (F10) Utilities.
Table 4-1 Security Features Overview
Option Description
Setup Password Allows you to set and enable setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup
options, flash the ROM, and make changes to certain plug and play settings
under Windows.
See the Troubleshooting Guide for more information.
Power-On Password Allows you to set and enable power-on password. The power-on password
prompt appears after a power cycle. If the user does not enter the correct
power-on password, the unit will not boot.
NOTE: This password does not appear on warm boots, such as Ctrl+Alt
+Delete or Restart from Windows, unless enabled in Password Options,
below.
See the Troubleshooting Guide for more information.
Password Options
(This selection will appear only if a
power-on password is set.)
Pre-Boot Authorization Allows you to enable/disable the Smart Card to be used in place of the Power-
Smart Cover (some models) Allows you to:
Embedded Security Allows you to:
Allows you to specify whether the password is required for warm boot (Ctrl
+Alt+Del).
See the Troubleshooting Guide for more information.
On Password.
Enable/disable the Cover Lock.
●
Enable/disable the Cover Removal Sensor.
●
NOTE: Notify User alerts the user that the sensor has detected that the
cover has been removed. Setup Password requires that the setup password
be entered to boot the computer if the sensor detects that the cover has been
removed.
Enable/disable the Embedded Security device.
●
Reset the device to Factory Settings.
●
Device Security Enables/disables serial ports, parallel port, front USB ports, system audio,
40 Chapter 4 Desktop Management
This feature is supported on some models only. See the HP ProtectTools
Security Manager Guide at
network controllers (some models), and SCSI controllers (some models).
http://www.hp.com
Table 4-1 Security Features Overview (continued)
Option Description
Network Service Boot Enables/disables the computer’s ability to boot from an operating system
installed on a network server. (Feature available on NIC models only; the
network controller must be either a PCI expansion card or embedded on the
system board.)
System IDs Allows you to set:
Asset tag (18-byte identifier) and ownership Tag (80-byte identifier
●
displayed during POST). See the Computer Setup (F10) Utility Guide
for more information.
Chassis serial number or Universal Unique Identifier (UUID) number.
●
The UUID can only be updated if the current chassis serial number is
invalid. (These ID numbers are normally set in the factory and are used
to uniquely identify the system.)
DriveLockSecurity (some models) Allows you to assign or modify a master or user password for hard drives.
When this feature is enabled, the user is prompted to provide one of the
DriveLock passwords during POST. If neither is successfully entered, the
hard drive will remain inaccessible until one of the passwords is successfully
provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one drive that supports
the DriveLock feature is attached to the system.
For more information about Computer Setup, see the Computer Setup (F10) Utility Guide.
Support for security features may vary depending on the specific computer configuration.
Password Security
The power-on password prevents unauthorized use of the computer by requiring entry of a password
to access applications or data each time the computer is turned on or restarted. The setup password
specifically prevents unauthorized access to Computer Setup, and can also be used as an override to
the power-on password. That is, when prompted for the power-on password, entering the setup
password instead will allow access to the computer.
A network-wide setup password can be established to enable the system administrator to log in to all
network systems to perform maintenance without having to know the power-on password, even if one
has been established.
Establishing a Setup Password Using Computer Setup
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security
Manager Guide at
reconfiguration of the computer (use of the Computer Setup (F10) utility) until the password is entered.
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
http://www.hp.com. Establishing a setup password through Computer Setup prevents
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. Select Security, then select Setup Password and follow the instructions on the screen.
4. Before exiting, click File > Save Changes and Exit.
Asset Tracking and Security 41
Establishing a Power-On Password Using Computer Setup
Establishing a power-on password through Computer Setup prevents access to the computer when
power is turned on, unless the password is entered. When a power-on password is set, Computer Setup
presents Password Options under the Security menu. Password options include Password Prompt
on Warm Boot. When Password Prompt on Warm Boot is enabled, the password must also be
entered each time the computer is rebooted.
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. Select Security, then Power-On Password and follow the instructions on the screen.
4. Before exiting, click File > Save Changes and Exit.
Entering a Power-On Password
To enter a power-on password, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the
Computer.
2. When the key icon appears on the monitor, type the current password, then press Enter.
NOTE: Type carefully; for security reasons, the characters you type do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful
tries, you must turn off the computer, then turn it on again before you can continue.
Entering a Setup Password
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security
Manager Guide at
If a setup password has been established on the computer, you will be prompted to enter it each time
you run Computer Setup.
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. When the key icon appears on the monitor, type the setup password, then press Enter.
NOTE: Type carefully; for security reasons, the characters you type do not appear on the screen.
http://www.hp.com.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful
tries, you must turn off the computer, then turn it on again before you can continue.
42 Chapter 4 Desktop Management
Changing a Power-On or Setup Password
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security
Manager Guide at
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the
Computer.
2. To change the Power-On password, go to step 3.
To change the Setup password, as soon as the computer is turned on, press F10 when the monitor
light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. When the key icon appears, type the current password, a slash (/) or alternate delimiter character,
the new password, another slash (/) or alternate delimiter character, and the new password again
as shown: current password/new password/new password
NOTE: Type carefully; for security reasons, the characters you type do not appear on the screen.
4. Press Enter.
The new password takes effect the next time you turn on the computer.
NOTE: Refer to the National Keyboard Delimiter Characters on page 44 for information about the
alternate delimiter characters. The power-on password and setup password may also be changed using
the Security options in Computer Setup.
http://www.hp.com.
Deleting a Power-On or Setup Password
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security
Manager Guide at
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the
Computer.
2. To delete the Power-On password, go to step 3.
To delete the Setup password, as soon as the computer is turned on, press F10 when the monitor
light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. When the key icon appears, type the current password followed by a slash (/) or alternate delimiter
character as shown: current password/
4. Press Enter.
NOTE: Refer to National Keyboard Delimiter Characters on page 44 for information about the
alternate delimiter characters. The power-on password and setup password may also be changed
using the Security options in Computer Setup.
http://www.hp.com.
Asset Tracking and Security 43
National Keyboard Delimiter Characters
Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use to
change or delete the password depend on the keyboard that came with the computer.
National Keyboard Delimiter Characters
Arabic - Greek / Russian
/
= Belgian . Hebrew - Slovakian
- BHCSY* - Hungarian - Spanish
/ Brazilian - Italian / Swedish/Finnish
/ Chinese / Japanese - Swiss
- Czech / Korean / Taiwanese
- Danish - Latin American / Thai
! French - Norwegian . Turkish
é French Canadian - Polish / U.S. English
- German - Portuguese
* For Bosnia-Herzegovina, Croatia, Slovenia, and
Yugoslavia
Clearing Passwords
If you forget the password, you cannot access the computer. Refer to the Troubleshooting Guide for
instructions on clearing passwords.
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security
Manager Guide at
DriveLock
DriveLock is an industry-standard security feature that prevents unauthorized access to the data on ATA
hard. DriveLock has been implemented as an extension to Computer Setup. It is only available when
hard drives that support the ATA Security command set are detected. DriveLock is intended for HP
customers for whom data security is the paramount concern. For such customers, the cost of the hard
drive and the loss of the data stored on it is inconsequential when compared with the damage that could
result from unauthorized access to its contents. In order to balance this level of security with the practical
need to accommodate a forgotten password, the HP implementation of DriveLock employs a twopassword security scheme. One password is intended to be set and used by a system administrator
while the other is typically set and used by the end-user. There is no "back-door" that can be used to
unlock the drive if both passwords are lost. Therefore, DriveLock is most safely used when the data
contained on the hard drive is replicated on a corporate information system or is regularly backed up.
In the event that both DriveLock passwords are lost, the hard drive is rendered unusable. For users who
do not fit the previously defined customer profile, this may be an unacceptable risk. For users who do
fit the customer profile, it may be a tolerable risk given the nature of the data stored on the hard drive.
http://www.hp.com.
Using DriveLock
When one or more hard drives that support the ATA Security command set are detected, the DriveLock
option appears under the Security menu in Computer Setup. The user is presented with options to set
44 Chapter 4 Desktop Management
the master password or to enable DriveLock. A user password must be provided in order to enable
DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator,
a master password should be set first. HP encourages system administrators to set a master password
whether they plan to enable DriveLock or keep it disabled. This will give the administrator the ability to
modify DriveLock settings if the drive is locked in the future. Once the master password is set, the system
administrator may enable DriveLock or choose to keep it disabled.
If a locked hard drive is present, POST will require a password to unlock the device. If a power-on
password is set and it matches the device’s user password, POST will not prompt the user to re-enter
the password. Otherwise, the user will be prompted to enter a DriveLock password. On a cold boot,
either the master or the user password may be used. On a warm boot, enter the same password used
to unlock the drive during the preceding cold-boot. Users will have two attempts to enter a correct
password. On a cold boot, if neither attempt succeeds, POST will continue but the drive will remain
inaccessible. On a warm boot or restart from Windows, if neither attempt succeeds, POST will halt and
the user will be instructed to cycle power.
DriveLock Applications
The most practical use of the DriveLock security feature is in a corporate environment. The system
administrator would be responsible for configuring the hard drive which would involve, among other
things, setting the DriveLock master password and a temporary user password. In the event that the
user forgets the user password or the equipment is passed on to another employee, the master
password can always be used to reset the user password and regain access to the hard drive.
HP recommends that corporate system administrators who choose to enable DriveLock also establish
a corporate policy for setting and maintaining master passwords. This should be done to prevent a
situation where an employee intentionally or unintentionally sets both DriveLock passwords before
leaving the company. In such a scenario, the hard drive would be rendered unusable and require
replacement. Likewise, by not setting a master password, system administrators may find themselves
locked out of a hard drive and unable to perform routine checks for unauthorized software, other asset
control functions, and support.
For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users
in this category include personal users or users who do not maintain sensitive data on their hard drives
as a common practice. For these users, the potential loss of a hard drive resulting from forgetting both
passwords is much greater than the value of the data DriveLock has been designed to protect. Access
to Computer Setup and DriveLock can be restricted through the Setup password. By specifying a Setup
password and not giving it to end users, system administrators are able to restrict users from enabling
DriveLock.
Smart Cover Sensor
CoverRemoval Sensor, available on some models, is a combination of hardware and software
technology that can alert you when the computer cover or side panel has been removed. There are
three levels of protection, as described in the following table.
Table 4-2 Smart Cover Sensor Protection Levels
Level Setting Description
Level 0 Disabled Smart Cover Sensor is disabled (default).
Level 1 Notify User When the computer is restarted, the screen displays a message
indicating that the computer cover or side panel has been removed.
Asset Tracking and Security 45
Table 4-2 Smart Cover Sensor Protection Levels (continued)
Level Setting Description
Level 2 Setup Password When the computer is restarted, the screen displays a message
indicating that the computer cover or side panel has been removed. You
must enter the setup password to continue.
NOTE: These settings can be changed using Computer Setup. For more information about Computer Setup,
see the Computer Setup (F10) Utility Guide.
Setting the Smart Cover Sensor Protection Level
To set the Smart Cover Sensor protection level, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. Select Security > Smart Cover > Cover Removal Sensor, and select the desired security level.
4. Before exiting, click File > Save Changes and Exit.
Smart Cover Lock
The Smart Cover Lock is a software-controllable cover lock featured on some HP computers. This lock
prevents unauthorized access to the internal components. Computers ship with the Smart Cover Lock
in the unlocked position.
CAUTION: For maximum cover lock security, be sure to establish a setup password. The setup
password prevents unauthorized access to the Computer Setup utility.
NOTE: The Smart Cover Lock is available as an option on some systems.
Locking the Smart Cover Lock
To activate and lock the Smart Cover Lock, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. Select Security > Smart Cover > Cover Lock > Lock option.
4. Before exiting, click File > Save Changes and Exit.
46 Chapter 4 Desktop Management
Unlocking the Smart Cover Lock
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. Select Security > Smart Cover > Cover Lock > Unlock.
4. Before exiting, click File > Save Changes and Exit.
Using the Smart Cover FailSafe Key
If you enable the Smart Cover Lock and cannot enter the password to disable the lock, you will need a
Smart Cover FailSafe Key to open the computer cover. You will need the key in any of the following
circumstances:
Power outage
●
Startup failure
●
PC component failure (such as processor or power supply)
●
Forgotten password
●
CAUTION: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order
this key before you need oneat an authorized reseller or service provider.
To obtain the FailSafe Key, do any one of the following:
Contact an authorized HP reseller or service provider.
●
Call the appropriate number listed in the warranty.
●
For more information about using the Smart Cover FailSafe Key, consult the Hardware Reference
Guide.
Cable Lock Provision
The rear panel of the computer (some models) accommodates a cable lock so that the computer can
be physically secured to a work area.
For illustrated instructions, please see the Hardware Reference Guide.
Fingerprint Identification Technology
Eliminating the need to enter user passwords, HP Fingerprint Identification Technology tightens network
security, simplifies the login process, and reduces the costs associated with managing corporate
networks. Affordably priced, it is not just for high-tech, high-security organizations anymore.
NOTE: Support for Fingerprint Identification Technology varies by model.
For more information, visit:
http://h18004.www1.hp.com/products/security/.
Asset Tracking and Security 47
Fault Notification and Recovery
Fault Notification and Recovery features combine innovative hardware and software technology to
prevent the loss of critical data and minimize unplanned downtime.
If the computer is connected to a network managed by HP Client Manager, the computer sends a fault
notice to the network management application. With HP Client Manager Software, you can also remotely
schedule diagnostics to automatically run on all managed PCs and create a summary report of failed
tests.
Drive Protection System
The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in some HP
computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive
replacement.
When HP computers are built, each installed hard drive is tested using DPS, and a permanent record
of key information is written onto the drive. Each time DPS is run, test results are written to the hard
drive. The service provider can use this information to help diagnose conditions that caused you to run
the DPS software. Refer to the Troubleshooting Guide for instructions on using DPS.
Surge-Tolerant Power Supply
An integrated surge-tolerant power supply provides greater reliability when the computer is hit with an
unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts
without incurring any system downtime or data loss.
Thermal Sensor
The thermal sensor is a hardware and software feature that tracks the internal temperature of the
computer. This feature displays an alert message when the normal range is exceeded, which gives you
time to take action before internal components are damaged or data is lost.
48 Chapter 4 Desktop Management
5 Serial and Parallel ATA Drive Guidelines
and Features
NOTE: Serial ATA = SATA
Parallel ATA = PATA
HP only supports the use of SATA hard drives on these models of computer. The USDT model is the
only product that supports a PATA optical drive. No PATA drives are supported on any other model.
SATA Hard Drives
Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable 7/7
Number of pins in power cable 15
Maximum data cable length 39.37 in (100 cm)
Data interface voltage differential 400-700 mV
Drive voltages 3.3 V, 5 V, 12 V
Jumpers for configuring drive N/A
Data transfer rate 3.0 Gb/s
SATA connectors on the system board are color coded to make identification easier.
SATA Identification Color Port Attachment Sequence
Primary channel, device 0 Dark blue SATA 0 1
Primary channel, device 1 Light Blue SATA 2 4
Secondary channel, device 0 White SATA 1 2
Secondary channel, device 1 Orange SATA 3 3
NOTE: If there is an error on the application of the attach rules, a POST error message may be
displayed.
SATA Hard Drives 49
SATA Hard Drive Cables
SATA Data Cable
Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5
Gb/s drives.
Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never
bend it tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive. As shown
in the table, each cable has 3 grounds, and 4 transmit/receive pins.
Pin Number Usage Device Plug Host Plug
P1 Ground Ground Ground
P2* A+ Transmit data Receive data
P3* A- Transmit data Receive data
P4 Ground Ground Ground
P5** B- Receive data Transmit data
P6** B+ Receive data Transmit data
P7 Ground Ground Ground
*P2 and P3 differential signal pair
**P5 and P6 differential signal pair
SATA Power Cable
Pin Usage Notes Pin Usage Notes
P1 V3.3 3.3 V power P9 V5 5 V power
P2 V3.3 3.3 V power P10 Ground
P3 V3.3 3.3 V power P11 Ground
P4 Ground P12 Ground
P5 Ground P13 V12 12 V power
P6 Ground P14 V12 12 V power
P7 V5 5 V power P15 V12 12 V power
P8 V5 5 V power
50 Chapter 5 Serial and Parallel ATA Drive Guidelines and Features
PATA Device Information
The USDT model is the only product that supports a PATA optical drive. No PATA drives are supported
on any other model.
ATA SMART Drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal
Computers have built-in drive failure prediction that warns the user or network administrator of an
impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure
indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If
the drive determines that a failure is imminent, it generates a fault alert.
Hard Drive Capacities
The combination of the file system and the operating system used in the computer determines the
maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may be
properly accessed by the operating system. A single hard drive may therefore be subdivided into a
number of unique drive partitions in order to make use of all of its space.
Because of the differences in the way that drive sizes are calculated, the size reported by the operating
system may differ from that marked on the hard drive or listed in the computer specification. Drive size
calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes
to the base 2.
Drive/Partition Capacity Limits
File System Controller Type Operating System Partition Drive
FAT 32 ATA Windows 2000/ XP 32 GB 2 TB
NTFS ATA Windows NT/2000/XP 2 TB 2 TB
Maximum Size
PATA Device Information 51
6 Identifying the Chassis, Routine Care,
and Disassembly Preparation
This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the
system board. You must disconnect the power cord from the power source before opening the computer
to prevent system board or component damage.
Chassis Designations
The following subsections illustrate the dc5750 chassis designs.
Small Form Factor (SFF)
52 Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation
Microtower (MT)
Electrostatic Discharge Information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work
perfectly throughout a normal cycle. The device may function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The following table shows that:
Different activities generate different amounts of static electricity.
●
Static electricity increases as humidity decreases.
●
Relative Humidity
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPs* from plastic tube
Removing DIPs* from vinyl tray
Removing DIPs* from Styrofoam
Removing bubble pack from PCB
55% 40% 10%
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
Packing PCBs in foam-lined box
*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
5,000 V
11,000 V
21,000 V
Electrostatic Discharge Information 53
NOTE: 700 volts can degrade a product.
Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree
of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to
electric components and accessories.
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
●
Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
●
Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
●
Place items on a grounded surface before removing them from their container.
●
Always be properly grounded when touching a sensitive component or assembly.
●
Avoid contact with pins, leads, or circuitry.
●
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
●
foam.
Personal Grounding Methods and Equipment
Use the following equipment to prevent static electricity damage to equipment:
Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground
●
cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord
must be connected and fit snugly into the banana plug connector on the grounding mat or
workstation.
Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible
●
with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both
feet with a maximum of one-megohm ± 10% resistance between the operator and ground.
Method
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Grounding the Work Area
To prevent static damage at the work area, use the following precautions:
Cover the work surface with approved static-dissipative material. Provide a wrist strap connected
●
to the work surface and properly grounded tools and equipment.
Use static-dissipative mats, foot straps, or air ionizers to give added protection.
●
Static Shielding Protection Levels
Voltage
1,500
7,500
15,000
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
●
Handle them only at static-free work areas.
Turn off power and input signals before inserting and removing connectors or test equipment.
●
54 Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation
Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
●
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and
●
Styrofoam.
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
●
Recommended Materials and Equipment
Materials and equipment that are recommended for use in preventing static electricity include:
Antistatic tape
●
Antistatic smocks, aprons, or sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Conductive foam
●
Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
●
Static-dissipative table or floor mats with hard tie to ground
●
Field service kits
●
Static awareness labels
●
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
●
Material handling packages
●
Conductive plastic bags
●
Conductive plastic tubes
●
Conductive tote boxes
●
Opaque shielding bags
●
Transparent metallized shielding bags
●
Transparent shielding tubes
●
Operating Guidelines
To prevent overheating and to help prolong the life of the computer:
Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
●
Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented
●
sides of the computer and above the monitor to permit the required airflow.
Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the
●
keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also
restricts airflow.
Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign
●
matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning
the air vents.
Operating Guidelines 55
Never operate the computer with the cover or side panel removed.
●
Do not stack computers on top of each other or place computers so near each other that they are
●
subject to each other’s re-circulated or preheated air.
If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must
●
be provided on the enclosure, and the same operating guidelines listed above will still apply.
Keep liquids away from the computer and keyboard.
●
Never cover the ventilation slots on the monitor with any type of material.
●
Install or enable power management functions of the operating system or other software, including
●
sleep states.
Routine Care
General Cleaning Safety Precautions
1. Never use solvents or flammable solutions to clean the computer.
2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then
use the cloth on the component.
3. Always unplug the computer when cleaning with liquids or damp cloths.
4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.
5. Disconnect the keyboard before cleaning it.
6. Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the Computer Case
Follow all safety precautions in General Cleaning Safety Precautions on page 56 before cleaning the
computer.
To clean the computer case, follow the procedures described below:
To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
●
For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a
●
cloth or swab dampened with clear water.
For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will
●
evaporate quickly and not leave a residue.
After cleaning, always wipe the unit with a clean, lint-free cloth.
●
Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents
●
and limit the airflow.
Cleaning the Keyboard
Follow all safety precautions in General Cleaning Safety Precautions on page 56 before cleaning the
keyboard.
56 Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation
To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the
Computer Case on page 56.
When cleaning debris from under the keys, review all rules in
on page 56 before following these procedures:
WARNING! Use safety glasses equipped with side shields before attempting to clean debris from
under the keys.
CAUTION: Visible debris underneath or between the keys may be removed by vacuuming or shaking.
CAUTION: Canned, pressurized air may be used to clean debris from under the keys. Caution should
be used as too much air pressure can dislodge lubricants applied under the wide keys.
CAUTION: If you remove a key, use a specially designed key puller to prevent damage to the keys.
This tool is available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are
improperly removed or installed, the keyboard may not function properly.
CAUTION: Cleaning under a key may be done with a swab moistened with isopropyl alcohol and
squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers
to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.
Cleaning the Monitor
Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for
●
cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into
the housing and damage a component. Never use solvents or flammable liquids on the monitor.
General Cleaning Safety Precautions
To clean the monitor body follow the procedures in
●
Cleaning the Mouse
Before cleaning the mouse, ensure that the power to the computer is turned off.
Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out
●
any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
To clean the mouse body, follow the procedures in
●
Service Considerations
Listed below are some of the considerations that you should keep in mind during the disassembly and
assembly of the computer.
Power Supply Fan
The power supply fan is a variable-speed fan based on the temperature in the power supply.
CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is
off when the computer is in “Standby,” “Suspend,” or “Off” modes.
You must disconnect the power cord from the power source before opening the computer to prevent
system board or component damage.
Cleaning the Computer Case on page 56.
Cleaning the Computer Case on page 56.
Service Considerations 57
Tools and Software Requirements
To service the computer, you need the following:
Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)
●
Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)
●
Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
●
Phillips #2 screwdriver
●
Diagnostics software
●
HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper-
●
resistant bits (Smart Cover FailSafe Key, PN 166527-002)
Screws
The screws used in the computer are not interchangeable. They may have standard or metric threads
and may be of different lengths. If an incorrect screw is used during the reassembly process, it can
damage the unit. HP strongly recommends that all screws removed during disassembly be kept with
the part that was removed, then returned to their proper locations.
CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard
drives only.
CAUTION: As each subassembly is removed from the computer, it should be placed away from the
work area to prevent damage.
Cables and Connectors
Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care
to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal
from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or
twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced.
CAUTION: When servicing this computer, ensure that cables are placed in their proper location during
the reassembly process. Improper cable placement can damage the computer.
Hard Drives
CAUTION: Handle hard drives as delicate, precision components, avoiding all physical shock and
vibration. This applies to failed drives as well as replacement spares.
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
●
packaging and label the package “Fragile: Handle With Care.”
Do not remove hard drives from the shipping package for storage. Keep hard drives in their
●
protective packaging until they are actually mounted in the CPU.
Avoid dropping drives from any height onto any surface.
●
If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive
●
while the computer is on or in standby mode.
58 Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive,
●
avoid touching the connector. For more information about preventing electrostatic damage, refer
to
Electrostatic Discharge Information on page 53
Do not use excessive force when inserting a drive.
●
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
●
such as monitors or speakers.
Lithium Coin Cell Battery
The battery that comes with the computer provides power to the real-time clock and has a minimum
lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this guide
for instructions on the replacement procedures.
WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the
battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in
water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the
battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. In order to forward them to recycling or proper disposal, please use the public
collection system or return them to HP, their authorized partners, or their agents.
Service Considerations 59
7 Removal and Replacement Procedures
Microtower (MT) Chassis
Adherence to the procedures and precautions described in this chapter is essential for proper service.
After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify
that all components operate properly.
NOTE: Not all features listed in this guide are available on all computers.
Serial Number Location
Each computer has a unique serial number and product ID number that are located on the top cover of
the computer. Keep these numbers available for use when contacting customer service for assistance.
60 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Preparation for Disassembly
See Identifying the Chassis, Routine Care, and Disassembly Preparation on page 52 for initial safety
procedures.
1. Remove/disengage any security devices that prohibit opening the computer (
Devices on page 62).
2. Close any open software applications.
3. Exit the operating system.
4. Remove any diskette, compact disc, or media card from the computer.
5. Turn off the computer and any peripheral devices that are connected to it.
CAUTION: Turn off the computer before disconnecting any cables.
Regardless of the power-on state, voltage is always present on the system board as long as the
system is plugged into an active AC outlet. In some systems the cooling fan is on even when the
computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected
before servicing a unit.
6. Disconnect the power cord from the electrical outlet and then from the computer.
7. Disconnect all peripheral device cables from the computer.
8. Lay the computer down on its side to achieve a safe working position.
NOTE: During disassembly, label each cable as you remove it, noting its position and routing.
Keep all screws with the units removed.
External Security
CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong
screw in an application may damage the unit.
Preparation for Disassembly 61
External Security Devices
The following security devices are used to prevent unauthorized access to the internal components of
the computer and/or secure the computer to a fixed object.
Cable Lock
Padlock
62 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
HP Business PC Security Lock
1. Fasten the security cable by looping it around a stationary object.
2. Thread the keyboard and mouse cables through the lock.
External Security Devices 63
3. Screw the lock to the chassis using the screw provided.
4. Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the
lock. Use the key provided to disengage the lock.
64 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Front Bezel Security
The front bezel can be locked in place by installing a security screw provided by HP.
The security screw is located on the fan duct inside the chassis. To lock the front bezel, remove the
security screw from the fan duct (1) and install it through the chassis frame into the front bezel (2).
External Security Devices 65
Computer Access Panel
1. Prepare the computer for disassembly (Preparation for Disassembly on page 61).
CAUTION: Before removing the computer access panel, ensure that the computer is turned off
and that the power cord is disconnected from the electrical outlet.
2. Loosen the captive thumbscrew (1) that secures the access panel to the computer chassis.
3. Slide the access panel back (2) about 1.3 cm (1/2 inch), then lift it off the unit.
To install the access panel, reverse the removal procedure.
66 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Front Bezel
1. Prepare the computer for disassembly (Preparation for Disassembly on page 61).
2. Remove the computer access panel (
3. Press outward on the two latches on the right side of the bezel and the single latch on the left side
of the bezel (1) to release the bottom of the bezel, then swing the bottom of the bezel away from
the chassis (2) to release the top of the bezel.
Computer Access Panel on page 66).
To reinstall the front bezel, reverse the removal procedure.
Front Bezel 67
Cable Management
Always follow good cable management practices when working inside the computer.
Keep cables away from major heat sources like the heatsink.
●
Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these
●
are not designed to take excessive pressure on them.
Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when
●
the parts are moved.
When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the
●
wires.
Some flat ribbon cables come prefolded. Never change the folds on these cables.
●
Do not bend any cable sharply. A sharp bend can break the internal wires.
●
Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
●
Never crease a SATA data cable.
●
Do not rely on components like the drive cage, power supply, or computer cover to push cables
●
down into the chassis. Always position the cables to lay properly by themselves.
When removing the power supply power cables from the P1 or P3 connectors on the system board,
always follow these steps:
1. Squeeze on the top of the retaining latch attached to the cable end of the connector (1).
2. Grasp the cable end of the connector and pull it straight up (2).
CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could
damage the cable and result in a failed power supply.
68 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Memory
The computer comes with double data rate 2 synchronous dynamic random access memory (DDR2SDRAM) dual inline memory modules (DIMMs).
The memory sockets on the system board can be populated with up to four industry-standard DIMMs.
These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum
memory support, you can populate the system board with up to 8 GB of memory configured in a highperforming dual channel mode.
For proper system operation, the DDR2-SDRAM DIMMs must be:
●
●
●
The DDR2-SDRAM DIMMs must also:
●
●
In addition, the computer supports:
industry-standard 240-pin
unbuffered, PC2-5300 667 MHz-compliant or PC2-6400 800 MHz-compliant
1.8 volt DDR2-SDRAM DIMMs
support CAS latency 5 DDR2 667 Mhz (5-5-5 timing), CAS latency 5 DDR2 800 Mhz (5-5-5 timing),
and CAS latency 6 DDR2 800 Mhz (6-6-6 timing)
contain the mandatory JEDEC SPD information
512Mbit and 1Gbit non-ECC memory technologies
●
single-sided and double-sided DIMMs
●
DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not
●
supported
NOTE: The system will not operate properly if you install unsupported DIMMs.
There are four DIMM sockets on the system board, with two sockets per channel. The sockets are
labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM3 operate in memory channel A.
Sockets XMM2 and XMM4 operate in memory channel B.
Memory 69
Figure 7-1 DIMM Socket Locations
Item Description Socket Color
1 DIMM socket XMM1, Channel A White
2 DIMM socket XMM2, Channel B White
3 DIMM socket XMM3, Channel A
(populate second)
4 DIMM socket XMM4, Channel B
(populate first)
Black
Black
The system will automatically operate in single channel mode or dual channel mode, depending on how
the DIMMs are installed.
The system will operate in a higher-performing dual channel mode if like-sized DIMMs of equal
●
capacity are populated in one or both pairs of sockets. For example, if the Channel A far socket
and Channel B far socket (the two black sockets) both have 1024-MB DIMMs installed, the system
will operate in dual channel mode. If this system had two additional DIMMs added into the white
sockets, they could be a pair of 512-MB or 1024-MB DIMMs and the system would still operate in
dual channel mode. For purposes of “like sizes,” a single-sided 512-MB DIMM and a double-sided
512-MB DIMM would not be the same size because they have different numbers of memory chips
on them.
The system will operate in single channel mode if the DIMMs are populated in any other supported
●
configuration. Supported configurations consist of any combination of one, two, three, or four
DIMMs as long as socket XMM4 is populated before socket XMM2 in Channel B, and socket XMM3
is populated before socket XMM1 in Channel A.
If a single DIMM is installed, it must be installed in the XMM4 socket.
●
In either mode, the maximum operational speed is determined by the slowest DIMM in the system.
●
70 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it
is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation
resulting from having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the computer or optional cards. Before
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
grounded metal object. Refer to
Electrostatic Discharge Information on page 53 for more information.
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage
the module.
1. Prepare the computer for disassembly (Preparation for Disassembly on page 61).
2. Remove the computer access panel (
Computer Access Panel on page 66).
WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system
components to cool before touching.
3. Open both latches of the memory module socket (1), and insert the memory module into the
socket (2).
NOTE: A memory module can be installed in only one way. Match the notch on the module with
the tab on the memory socket.
A DIMM must occupy the XMM4 socket. Always populate XMM4 before XMM2, and XMM3 before
XMM1 (populate the black sockets before white sockets in each channel).
In order to create a dual-channel memory configuration, the memory capacity of XMM4 must equal
the memory capacity of XMM3 (and XMM2 must equal XMM1, if used). Refer to
Populating DIMM
Sockets on page 120 for more information.
4. Push the DIMM module down firmly into the socket, ensuring that the module is fully inserted and
properly seated. The DIMM must be pushed all the way down into the socket and sit evenly in the
socket to avoid memory corruption. Make sure the latches are in the closed position (3).
5. Repeat steps 3 and 4 for any additional modules that you want to install.
NOTE: The computer automatically recognizes the additional memory when turned on.
To reassemble the computer, reverse the removal procedure.
Memory 71
Expansion Cards
The computer has one standard PCI expansion slot that can accommodate an expansion card up to
17.46 cm (6.875 inches) in length. The computer also has two PCI Express x1 expansion slots and one
PCI Express x16 expansion slot.
Item Description
1 PCI Express x1 expansion slot
2 PCI Express x1 expansion slot
3 PCI expansion slot
4 PCI Express x16 expansion slot
NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16
expansion slot.
To remove, replace, or add an expansion card:
1. Prepare the computer for disassembly (
2. Remove the computer access panel (
Preparation for Disassembly on page 61).
Computer Access Panel on page 66).
3. Locate the correct vacant expansion socket on the system board and the corresponding expansion
slot on the back of the computer chassis.
72 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
4. On the rear of the computer, a slot cover lock secures the expansion card brackets and expansion
slot covers in place. Lift up on the tab at the top of the lock and rotate the lock open.
5. Before installing an expansion card, remove the expansion slot cover or the existing expansion
card.
NOTE: Before removing an installed expansion card, disconnect any cables that may be attached
to the expansion card.
a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion
slot cover on the back of the chassis. Pull the slot cover straight up then away from the inside
of the chassis.
Expansion Cards 73
b. If you are removing a standard PCI card, hold the card at each end, and carefully rock it back
and forth until the connectors pull free from the socket. Pull the expansion card straight up
from the socket (1) then away from the inside of the chassis (2) to release it from the chassis
frame. Be sure not to scrape the card against the other components.
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion
socket away from the card and carefully rock the card back and forth until the connectors pull
free from the socket. Pull the expansion card straight up from the socket then away from the
inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against
the other components.
6. Store the removed card in anti-static packaging.
7. If you are not installing a new expansion card, install an expansion slot cover to close the open
slot.
74 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
CAUTION: After removing an expansion card, you must replace it with a new card or expansion
slot cover for proper cooling of internal components during operation.
8. To install a new expansion card, hold the card just above the expansion socket on the system
board then move the card toward the rear of the chassis (1) so that the bracket on the card is
aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion
socket on the system board (2).
NOTE: When installing an expansion card, press firmly on the card so that the whole connector
seats properly in the expansion card slot.
9. Rotate the slot cover lock to the closed position, ensuring that it snaps securely in place.
10. Connect external cables to the installed card, if needed. Connect internal cables to the system
board, if needed.
11. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide for
instructions on using Computer Setup.
Expansion Cards 75
Drives
When installing additional drives, follow these guidelines:
●
●
●
●
●
●
●
●
●
●
The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA
connector on the system board labeled SATA0.
Connect the first SATA optical drive to the white SATA connector on the system board labeled
SATA1.
Always populate the dark blue SATA0 and white SATA1 connectors before the light blue SATA2
and orange SATA3 connectors.
Connect a second SATA optical drive to the orange SATA3 connector.
Connect additional SATA hard drives to the next available (unpopulated) SATA connector on the
system board in the following order: SATA0, SATA1, SATA3, SATA2.
Connect a diskette drive to the connector labeled FLPY.
Connect a media card reader to the USB connector labeled MEDIA.
The system does not support Parallel ATA (PATA) optical drives or PATA hard drives.
You may install either a third-height or a half-height drive into a half-height bay.
You must install guide screws to ensure the drive will line up correctly in the drive cage and lock
in place. HP has provided extra guide screws installed on the interior of the chassis frame next to
the power supply. The hard drive uses 6-32 isolation mounting guide screws. All other drives use
M3 metric screws. The HP-supplied metric guide screws (1) are black. The HP-supplied 6-32
isolation mounting guide screws (2) are silver and blue.
Figure 7-2 Extra Guide Screws Location
76 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
CAUTION: To prevent loss of work and damage to the computer or drive:
If you are inserting or removing a drive, shut down the operating system properly, turn off the computer,
and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid
touching the connector. For more information about preventing electrostatic damage.
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
such as monitors or speakers.
If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and label
the package “Fragile: Handle With Care.”
Drives 77
System Board Drive Connections
Refer to the following illustration and table to identify the system board drive connectors.
Table 7-1 System Board Drive Connections
No. System Board Connector System Board Label Color
1 Diskette Drive FLPY black
2 Media Card Reader MEDIA black
3 SATA0 SATA0 dark blue
4 SATA1 SATA1 white
5 SATA2 SATA2 light blue
6 SATA3 SATA3 orange
78 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Drive Positions
1 Two 5.25-inch external drive bays for optional drives (optical drives shown)
2 One 3.5-inch external drive bay for optional drive (media card reader shown)
3 Primary 3.5-inch internal hard drive bay
4 Secondary 3.5-inch internal hard drive bay for optional hard drive
To verify the type and size of the storage devices installed in the computer, run Computer Setup. Refer
to the Computer Setup (F10) Utility Guide for more information.
Drives 79
Removing an External 5.25-inch or 3.5-inch Drive
CAUTION: All removable media should be taken out of a drive before removing the drive from the
computer.
1. Prepare the computer for disassembly (Preparation for Disassembly on page 61).
2. Remove the computer access panel (
3. Remove the front bezel (
4. Disconnect the drive cables, as indicated in the following illustrations.
a. If you are removing a 5.25-inch optical drive, disconnect the power cable (1) and data
cable (2) from the back of the drive.
b. If you are removing a diskette drive, disconnect the data cable (1) and power cable (2) from
the back of the drive.
Front Bezel on page 67).
Computer Access Panel on page 66).
80 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
c. If you are removing a media card reader, disconnect the USB cable from the system board.
5. A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on
the latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive
bay (2).
6. Remove the four guide screws (two on each side) from the old drive. You will need these screws
to install a new drive.
Drives 81
Installing an External 5.25-inch or 3.5-inch Drive
NOTE: The system does not support Parallel ATA (PATA) optical drives.
1. Install the four guide screws (two on each side) that were removed from the old drive into the new
drive. The screws help guide the drive into its proper position in the bay. Extra guide screws are
provided on the interior of the chassis frame next to the power supply.
NOTE: Optical drives, diskette drives, and media card readers use M3 metric guide screws. Four
extra metric guide screws are provided on the interior of the chassis frame next to the power supply.
The HP-supplied metric screws are black. Refer to
M3 metric guide screws location.
If you are replacing a drive, transfer the guides screws from the old drive to the new one.
Drives on page 76 for an illustration of the extra
2. If necessary, remove the appropriate drive bezel blank from the front bezel by pressing the two
retaining tabs towards the outer left edge of the bezel (1) and pull the bezel blank inwards to remove
it (2).
82 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
3. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until
the drive snaps into place.
4. Connect the power and data cables to the drive as indicated in the following illustrations.
a. If you are installing an optical drive, connect the power cable (1) and data cable (2) to the back
of the drive.
CAUTION: Never crease or bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
A sharp bend can break the internal wires.
Drives 83
b. If you are installing a diskette drive, connect the data cable (1) and power cable (2) to the back
of the drive.
5. If installing a new drive, connect the opposite end of the data cable to the appropriate system board
connector.
NOTE: If you are installing a SATA optical drive, connect the first optical drive to the white SATA
connector on the system board labeled SATA1. Connect a second optical drive to the orange SATA
connector labeled SATA3.
If you are installing a diskette drive, connect it to the connector on the system board labeled FLPY.
If installing a media card reader, connect the USB cable from the media card reader to the USB
connector on the system board labeled MEDIA.
Refer to
System Board Drive Connections on page 78 for an illustration of the system board drive
connectors.
84 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
Removing an Internal 3.5-inch Hard Drive
NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so
that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive,
make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and
any software applications that were preinstalled on the computer. If you do not have this CD set,
select Start > HP Backup and Recovery and create it now.
1. Prepare the computer for disassembly (Preparation for Disassembly on page 61).
2. Remove the computer access panel (
3. Remove the front bezel (
4. Disconnect the power cable (1) and data cable (2) from the back of the hard drive.
5. Release the drive by pulling the release tab away from the drive (1) and sliding the drive out of the
bay (2).
Front Bezel on page 67).
Computer Access Panel on page 66).
6. Remove the four guide screws (two on each side) from the old drive. You will need these screws
to install a new drive.
Drives 85
Installing an Internal 3.5-inch Hard Drive
NOTE: The system does not support Parallel ATA (PATA) hard drives
1. Install the four guide screws (two on each side) that were removed from the old drive into the new
drive. The screws help guide the drive into its proper position in the bay. Extra guide screws are
provided on the interior of the chassis frame next to the power supply.
NOTE: The hard drive uses 6-32 isolation mounting guide screws. Four extra guide screws are
installed on the interior of the chassis frame next to the power supply. The HP-supplied isolation
mounting guide screws are silver and blue. Refer to
on page 130 for an illustration of the extra 6-32 isolation mounting guide screws location.
If you are replacing a drive, transfer the guides screws from the old drive to the new one.
Installing and Removing Drives
2. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until
the drive snaps into place. The upper bay is for the primary hard drive. The bottom bay is for an
optional secondary hard drive.
86 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
3. Connect the power cable (1) and data cable (2) to the back of the hard drive.
NOTE: If you are installing a primary hard drive, use the power connector labeled P4. If you are
installing a secondary hard drive, use the power connector labeled P3.
CAUTION: Never crease or bend a SATA data cable tighter than a 30 mm (1.18 in) radius. A
sharp bend can break the internal wires.
4. If installing a new drive, connect the opposite end of the data cable to the appropriate system board
connector.
NOTE: If your system has only one SATA hard drive, you must connect the hard drive data cable
to the dark blue connector labeled SATA0 to avoid any hard drive performance problems. If you
are adding a second hard drive, connect the data cable to the next available (unpopulated) SATA
connector on the system board in the following order: SATA0, SATA1, SATA3, SATA2.
5. Route the power and data cables in their cable retainers.
6. Replace the front bezel and computer access panel.
7. Reconnect the power cord and any external devices, then turn on the computer.
8. Lock any security devices that were disengaged when the access panel was removed.
NOTE: If you are replacing the primary hard drive, use the Recovery Disc Set to restore the operating
system, software drivers, and any software applications that were preinstalled on the computer.
Drives 87
Removing and Replacing a Removable 3.5-inch SATA Hard Drive
Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external
drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive
bay. To remove and replace a drive in the carrier:
NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so
that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive,
make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and
any software applications that were preinstalled on the computer. If you do not have this CD set,
select Start > HP Backup and Recovery and create it now.
1. Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure.
2. Remove the screw from the rear of the carrier (1) and slide the top cover off the carrier (2).
3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and
move the thermal sensor away from the carrier (2).
88 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis
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