HP Compaq dc5800, Compaq dc5850 Getting Started Guide

Quick Setup & Getting Started

Business PCs

© Copyright 2007 Hewlett-Packard Development
Company, L.P. The information contained herein
is subject to change without notice.

Microsoft, Windows, and Windows Vista are
either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or
other countries.

The only warranties for HP products and services
are set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.

This document contains proprietary information
that is protected by copyright. No part of this
document may be photocopied, reproduced, or
translated to another language without the prior
written consent of Hewlett-Packard Company.

Quick Setup & Getting Started

Business PCs

Second Edition (October 2007)

Document Part Number: 451270-002

About This Book

Accessing User Guides and HP Insight Diagnostics

HP user guides and HP Insight Diagnostics are available on the hard drive (some
models) and are also available at

To access HP user guides:

Select Start > All Programs > HP User Manuals.

▲

To access HP Insight Diagnostics:

Refer to Accessing HP Insight Diagnostics in this guide.

▲

Notices

WARNING! Text set off in this manner indicates that failure to follow directions

could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions

could result in damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

http://www.hp.com/support.

iii

iv About This Book

Table of contents

Quick Setup & Getting Started

Installing and Customizing the Software ......................................................... 1

Installing the Operating System ................................................... 1

Downloading Microsoft Windows Updates ................................... 1

Installing or Upgrading Device Drivers ......................................... 2

Customizing the Monitor Display .................................................. 2

Protecting the Software .................................................................................. 2

HP Backup and Recovery Manager ............................................................... 2

HP Insight Diagnostics .................................................................................... 3

Accessing HP Insight Diagnostics ................................................ 3

Survey Tab ................................................................................... 4

Test Tab ....................................................................................... 5

Status Tab .................................................................................... 6

Log Tab ........................................................................................ 6

Help Tab ....................................................................................... 7

Saving and Printing Information in HP Insight Diagnostics .......... 7

Downloading the Latest Version of HP Insight Diagnostics ......... 8

Turning Off the Computer ............................................................................... 8

Finding More Information ................................................................................ 9

Accessing the User Guides .......................................................... 9

Before You Call for Technical Support ......................................................... 10

Helpful Hints ................................................................................................. 11

Basic Troubleshooting .................................................................................. 12

Solving General Problems .......................................................... 12

Solving Hardware Installation Problems ..................................... 16

Interpreting POST Diagnostic Front Panel LEDs and

Audible Codes ............................................................................ 19

v

vi

Quick Setup & Getting Started

Installing and Customizing the Software

NOTE: If the computer was shipped with Windows Vista loaded, you will be

prompted to register the computer with HP Total Care before installing the operating
system. You will see a brief movie followed by an online registration form. Fill out
the form, click the Begin button, and follow the instructions on the screen.

CAUTION: Do not add optional hardware or third-party devices to the computer

until the operating system is successfully installed. Doing so may cause errors and
prevent the operating system from installing properly.

NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and

above the monitor to permit the required airflow.

Installing the Operating System

The first time you turn on the computer, the operating system is installed
automatically. This process takes about 5 to 10 minutes, depending on which
operating system is being installed. Carefully read and follow the instructions on
the screen to complete the installation.

CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE

COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer
during the installation process may damage the software that runs the computer or
prevent its proper installation.

NOTE: If the computer shipped with more than one operating system language

on the hard drive, the installation process could take up to 60 minutes.

If your computer was not shipped with a Microsoft operating system, some portions
of this documentation do not apply. Additional information is available in online help
after you install the operating system.

Downloading Microsoft Windows Updates

1. To set up your Internet connection, click Start > Internet Explorer and follow

the instructions on the screen.

2. Once an Internet connection has been established, click the Start button.

3. Select the All Programs menu.

4. Click on the Windows Update link.

In Windows Vista, the Windows Update screen appears. Click view available
updates and make sure all critical updates are selected. Click the Install

button and follow the instructions on the screen.
In Windows XP, you will be directed to the Microsoft Windows Update Web

site. If you see one or more pop-up windows that ask you to install a program

Installing and Customizing the Software

1