Global Limited Warranty and
Technical Support
Hardware Limited Warranty
General Terms
This HP Hardware Limited Warranty gives you, the customer, express limited warranty
rights from HP, the manufacturer. Please refer to HP's Web site for an extensive description
of your limited warranty entitlements. In addition, you may also have other legal rights
under applicable local law or special written agreement with HP.
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, HP MAKES
NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED
WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO
THE LIMITED WARRANTY PERIOD. Some states or countries do not allow a limitation
on how long an implied warranty lasts or the exclusion or limitation of incidental or
consequential damages for consumer products. In such states or countries, some exclusions
or limitations of this Limited Warranty may not apply to you.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT
TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR
MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
This Limited Warranty is applicable in all countries and may be enforced in any country or
region where HP or its authorized service providers offer warranty service subject to the
terms and conditions set forth in this Limited Warranty. However, warranty service
availability and response times may vary from country to country and may also be subject to
registration requirements in the country of purchase. If so, your HP authorized service
provider can provide you with details.
This Limited Warranty applies only to HP-branded and Compaq-branded hardware products
(collectively referred to in this Limited Warranty as "HP Hardware Products") sold by or
leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized
resellers, or country distributors (collectively referred to in this Limited Warranty as "HP")
with this Limited Warranty. The term "HP Hardware Product" is limited to the hardware
components and required firmware. The term "HP Hardware Product" DOES NOT include
any software applications or programs; non-HP products or non-HP branded peripherals.
All non-HP products or non-HP branded peripherals external to the HP Hardware Productsuch as external storage subsystems, displays, printers and other peripherals-are provided
"AS IS" without HP warranty. However, non-HP manufacturers and suppliers, or publishers
may provide their own warranties directly to you.
HP warrants that the HP Hardware Products that you have purchased or leased from HP are
free from defects in materials or workmanship under normal use during the Limited
Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from
HP, or from the date HP completes installation. Your dated sales or delivery receipt, showing
the date of purchase or lease of the product, is your proof of the purchase or lease date. You
may be required to provide proof of purchase or lease as a condition of receiving warranty
service. You are entitled to hardware warranty service according to the terms and conditions
of this document if a repair to your HP Hardware Product is required within the Limited
Warranty Period.
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Unless otherwise stated, and to the extent permitted by local law, new HP Hardware
Products may be manufactured using new materials or new and used materials equivalent to
new in performance and reliability. HP may repair or replace HP Hardware Products (a) with
new or previously used products or parts equivalent to new in performance and reliability, or
(b) with equivalent products to an original product that has been discontinued. Replacement
parts are warranted to be free from defects in material or workmanship for ninety (90) days
or, for the remainder of the Limited Warranty Period of the HP Hardware Product they are
replacing or in which they are installed, whichever is longer.
During the Limited Warranty Period, HP will, at its discretion, repair or replace any
defective component. All component parts or hardware products removed under this
Limited Warranty become the property of HP. In the unlikely event that your HP Hardware
Product has recurring failures, HP, at its sole discretion, may elect to provide you with (a) a
replacement unit of HP's choosing that is the same or equivalent to your HP Hardware
Product in performance or (b) to give you a refund of your purchase price or lease payments
(less interest) instead of a replacement. This is your exclusive remedy for defective products.
Exclusions
HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE
UNINTERRUPTED OR ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE
THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE
INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT.
This Limited Warranty does not apply to expendable or consumable parts and does not
extend to any product from which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination,
improper or inadequate maintenance or calibration or other external causes; (b) by operation
outside the usage parameters stated in the user documentation that shipped with the product;
(c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site
preparation or maintenance; (e) virus infection; (f) loss or damage in transit; or (g) by
modification or service by anyone other than (i) HP, (ii) an HP authorized service provider,
or (iii) your own installation of end-user replaceable HP or HP approved parts if available
for your product in the servicing country or region.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON
YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE
RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND
REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION.
HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS,
DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE
RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER
THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS
MANUFACTURED.
Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND
CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY
AGREEMENT BETWEEN YOU AND HP REGARDING THE HP HARDWARE
PRODUCT YOU HAVE PURCHASED OR LEASED. THESE TERMS AND
CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR
REPRESENTATIONS-INCLUDING REPRESENTATIONS MADE IN HP SALES
LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE
OF HP-THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE
OR LEASE OF THE HP HARDWARE PRODUCT. No change to the conditions of this
Limited Warranty is valid unless it is made in writing and signed by an authorized
representative of HP.
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Limitation of Liability
IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE,
HP'S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY
LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT
OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE
COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY
DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO
PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR ANY
CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT,
OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT
CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE
WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY
WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED
REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS
LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR
PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY
ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM
COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT APPLICABLE STATE
OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS
Types of Warranty Service
To enable HP to provide the best possible support and service during the Limited Warranty
Period, you may be directed by HP to verify configurations, load most recent firmware,
install software patches, run HP diagnostics tests or use HP remote support solutions where
applicable.
HP strongly encourages you to accept the use of, or to employ available support
technologies provided by HP. If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased support resource requirements.
Listed below are the types of warranty support service that may be applicable to the HP
Hardware Product you have purchased.
On-site Warranty Service
Your HP Limited Warranty service may include on-site labor support to repair your
hardware. HP provides on-site service during standard office hours. Standard office hours
are typically 08.00 to 17.00, Monday through Friday, but may vary with local business
practices. If your location is outside the customary service zone (typically 50km) response
times may be longer or there may be additional charges. To locate the nearest HP authorized
service provider refer to the HP Web site at:
HP may, at its sole discretion, determine if on-site warranty service is required. For example,
in many cases, the defect can be fixed by the use of a Customer Self Repair (CSR) part that
you are required to replace yourself based on instructions and documentation provided by
HP. You are also required to co-operate with HP in attempting to resolve the problem over
the telephone. This may involve performing routine diagnostic procedures, installing
software updates or patches, removing third party options and/or substituting options. In
order to receive onsite support, you must: (a) have a representative present when HP
provides warranty services at your site; (b) notify HP if products are being used in an
environment which poses a potential health or safety hazard to HP employees or
subcontractors; (c) subject to its reasonable security requirements, provide HP with
sufficient, free, and safe access to and use of all facilities, information and systems
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www.hp.com/support
.
determined necessary by HP to provide timely support; (d) ensure that all manufacturers
labels (such as serial numbers) are in place , accessible, and legible; (e) maintain an
environment consistent with product specifications and supported configurations.
If you require an HP representative to handle all component replacements, support uplift
contracts are available at additional cost.
Customer Self Repair Warranty Service
In countries where it is available, your HP Limited Warranty may include a Customer Self
Repair warranty service. If applicable, HP will determine in its sole discretion that customer
self repair is the appropriate method of warranty service. If so, HP will ship approved
replacement parts directly to you to fulfill your HP Hardware Product warranty service. This
will save considerable repair time. After you contact the HP and the fault diagnosis
identifies that the problem can be fixed using one of these parts, a replaceable part can be
sent directly to you. Once the part arrives, replace the defective part pursuant to the provided
instructions and documentation. If further assistance is required, call the HP Technical
Support Center and a technician will assist you over the phone. In cases where the
replacement part must be returned to HP, you must ship the defective part back to HP within
a defined period of time, normally fifteen (15) days. The defective part must be returned
with the associated documentation in the provided shipping material. Failure to return the
defective product may result in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be
used. If customer self repair applies to you, please refer to your specific HP Hardware
Product announcement. You can also obtain information on this warranty service on the HP
Web site at:
www.hp.com/support
.
Limited Warranty Transfer to Another Country
Under the HP Global Limited Warranty program, products may be purchased in one country
and transferred to another country, where HP has a service presence, without voiding the
warranty. Warranty terms, service availability, and service response times may vary from
country to country. Also, standard warranty service response time is subject to change due to
local parts availability. A customer may be required to provide product specific information,
in accordance with the HP Global Warranty Notification process, prior to moving the
products. The required information ensures that HP is prepared to provide the required level
of warranty service in the destination country and that the product is designed to work in the
destination country. When the product has been transferred to another country it will be
entitled to the same warranty as if the product had been purchased in the country to which it
has been transferred.
Contact HP, your local HP authorized reseller, or refer to the Web site at:
www.hp.com/support to begin the HP Global Warranty Notification process prior to
transferring HP Products to another country.
HP is not responsible for any tariffs or duties that may be incurred in transferring the
products. Transfer of the products may be covered by export controls issued by the United
States or other governments.
Service Upgrades
HP has a range of additional support and service coverage for your product that can be
purchased locally. However, some support and related products may not be available in all
countries. For information on availability of service upgrades and the cost for these service
upgrades, refer to the HP Web site at:
http://www.hp.com/support
.
Options and Software Limited Warranties
The Limited Warranty terms and conditions for most HP-branded options (HP Options) are
as set forth in the Limited Warranty applicable to the HP Option and are included in the HP
Option product packaging. If your HP Option is installed in an HP Hardware Product, HP
may provide warranty service for either the period specified in the warranty documents (HP
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Option Limited Warranty Period) that shipped with the HP Option or for the remaining
warranty period of the HP Hardware Product in which the HP Option is being installed,
whichever period is the longer, but not to exceed three (3) years from the date you purchased
the HP option. The HP Option Limited Warranty Period starts from the date of purchase
from HP or an HP authorized reseller. Your dated sales or delivery receipt, showing the date
of purchase of the HP Option, is your warranty start date. See your HP Option Limited
Warranty for more details. Non-HP options are provided "AS IS". However, non-HP
manufacturers and suppliers may provide warranties directly to you.
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE
OR PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE PROVIDED UNDER
LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS
OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED 'AS IS'.
HP's only warranty obligations with respect to software distributed by HP under the HP
brand name are set forth in the applicable end-user license or program license agreement
provided with that software. If the removable media on which HP distributes the software
proves to be defective in materials or workmanship within ninety (90) days of purchase,
your sole remedy shall be to return the removable media to HP for replacement. For blank
tape removable media please refer to the following Web site:
http://h20000.www2.hp.com/bizsupport/TechSupport/
Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or suppliers for their warranty
support.
Software Technical Support
Software Technical Support for your HP Software, HP pre-installed third-party software and
third-party software purchased from HP is available from HP via multiple contact methods,
including electronic media and telephone, for ninety (90) days from date of purchase. See
"Contacting HP" for online resources and telephone support. Any exceptions to this will be
specified in your End User License Agreement (EULA).
Software Technical Support includes assistance with:
■
Answering your installation questions (how to, first steps, and prerequisites).
■
Setting up and configuring the software (how-to and first steps).
optimization, customization and network configuration.
■
Interpreting system error messages.
■
Isolating system problems to software usage problems.
■
Obtaining support pack information or updates.
Software technical support does NOT include assistance with:
■
Generating or diagnosing user generated programs or source codes.
■
Installation of non-HP products.
Excludes
system
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the product
documentation do not solve the problem, you can receive support by doing the following:
■
Locate your nearest HP Support location via the World Wide Web at:
http://www.hp.com/support
■
To self-solve or resolve your problem through online chat with an HP support rep
(available in English only), access HP Instant Support Professional Edition (ISPE) at:
http://www.hp.com/go/ispe
■
Contact your authorized HP dealer or Authorized Service Provider and be sure to have
the following information available before you call HP:
❏
Product serial number, model name, and model number
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❏
Applicable error messages
❏
Add-on options
❏
Operating system
❏
Third-party hardware or software
❏
Detailed questions
Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product is a specified, fixed period
commencing on the date of purchase. The date on your sales receipt is the date of purchase
unless HP or your reseller informs you otherwise in writing.
Limited Warranty
Period and Service
Products
Delivery Method* Response Time **
HP Compaq dc5100
Models
HP Compaq dc7100
Models
HP dx5150 Models 3 years parts
*Warranty Service indicated in this table reflects base level warranty offerings.
Enhancements to base warranty may be included with your HP Hardware Product, for
current warranty information contact the nearest HP Sales office.
** Response times are based on local standard business days and working hours. Unless
otherwise stated, all responses are measured from the time the customer calls until HP has
either established a mutually acceptable time for support to be performed, or HP has begun
to provide support or remote diagnostics. Next Business Day Warranty Service is based on
commercially reasonable effort. In some countries and under certain supplier constraints,
response time may vary. If your location is outside the customary service zone, response
time may be longer or there may be an additional charge. Contact your local HP service
organization for response time availability in your area.
3 years parts
3 years labor
3 years on-site
3 years parts
3 years labor
3 years on-site
3 years labor
3 years on-site
Next business day
Next business day
Next business day
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365683-003
© 2004 Hewlett-Packard Development Company, L.P. HP,
Hewlett Packard, and the Hewlett-Packard logo are trademarks
of Hewlett-Packard Development Company, L.P. in the U.S.
and other countries. All other product names mentioned herein
may be trademarks or registered trademarks of their respective
companies. Printed in the U.S.
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