HP Compaq dc5100, Compaq dc7100, dx5150 Getting Started Guide

Getting Started

Business Desktops

Document Part Number: 361199-002

November 2004

Use this guide after you have completed the steps detailed in the Quick Setup guide. It will help you set up factory-provided software. It also includes basic troubleshooting information should you have problems during the initial startup process.

Enhanced for Accessibility

Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other countries.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

WARNING: Text set off in this manner indicates that failure to

follow directions could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow

directions could result in damage to equipment or loss of information.

Getting Started

Business Desktops First Edition (May 2004)

Second Edition (November 2004) Document Part Number: 361199-002

Installing & Customizing the Software . . . . . . . . . . . . . . . . .1

Installing the Operating System . . . . . . . . . . . . . . . . . . .1

Microsoft Security Updates . . . . . . . . . . . . . . . . . . . . . . .2

Installing Microsoft Critical Updates that are Loaded on the System Downloading Updates from the

Microsoft Windows Update Web Site . . . . . . . . . . .3

Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Installing or Upgrading Device Drivers . . . . . . . . . . . . .4

Customizing the Monitor Display . . . . . . . . . . . . . . . . . .5

Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Transferring Files and Settings . . . . . . . . . . . . . . . . . . . . . . .5

Restoring the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Finding More Information . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Using the Documentation CD . . . . . . . . . . . . . . . . . . . . .8

Before You Call for Technical Support . . . . . . . . . . . . . . . . .9

Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Solving General Problems . . . . . . . . . . . . . . . . . . . . . . .14

Solving Hardware Installation Problems . . . . . . . . . . . .20

Interpreting Diagnostic Lights and Audible Codes . . . .23

. . . . . . . . . . . . . . . . . . . . . . . .2

Getting Started www.hp.com iii

Contents

iv www.hp.com Getting Started

Getting Started

Installing & Customizing the Software

CAUTION: Do not add optional hardware or third-party devices to

the computer until the operating system is successfully installed. Doing so may cause errors and prevent the operating system from installing properly.

Be sure there is a 4-inch (10.2-cm) clearance at the back of the

✎

unit and above the monitor to permit the required airflow.

Installing the Operating System

The first time you turn on the computer, the operating system is installed automatically. This process takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read and follow the instructions on the screen to complete the installation.

CAUTION: Once the automatic installation has begun, DO NOT

TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation.

If the computer shipped with more than one operating system

✎

language on the hard drive, the installation process could take up to 60 minutes.

Getting Started www.hp.com 1

Getting Started

If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. For complete operating system installation and configuration instructions, refer to the operating system documentation that was provided with the computer. Additional information is available in online help after you install the operating system.

Microsoft Security Updates

This system has been delivered to you from the HP factory with Microsoft Critical updates loaded on your system and ready for installation that were available at the time of development. HP and Microsoft strongly recommend that you install the Microsoft Security Updates loaded on your system, and then connect to the Microsoft Windows update Web site to acquire any additional critical Microsoft Security updates recommended for your operating system.

Installing Microsoft Critical Updates that are Loaded on the System

Please install the critical updates that were loaded on the system before connecting to the Internet.

1. Click Start > All Programs > Software Setup. The

Welcome screen appears.

2. On the Welcome screen, click Next.

a. If Microsoft Windows XP Service Pack Hotfixes

appears as a Software Setup application choice, ensure that it is checked.

b. If Microsoft Windows XP Service Pack Hotfixes does

not appear as a Software Setup application choice, then the updates were preinstalled at the factory. Click Cancel and proceed to step 5.

3. Click Next to proceed with the installation.

www.hp.com Getting Started 2

Getting Started

A status bar indicating the progress of the installation is displayed.

4. From the Setup Complete window, click Finish to reboot the

computer.

5. Proceed with the steps in the Downloading Updates from the Microsoft Windows Update Web site section to ensure you have all of the latest updates for your system.

Downloading Updates from the Microsoft Windows Update Web Site

1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.

2. Once an Internet connection has been established, click the Start button.

3. Select the All Programs menu.

Click on the Windows Update link at the top of the menu.

You will be directed to the Microsoft Windows Update Web site.

You may see one or more pop-up windows that will ask you to install a program from

4. Click Ye s to install the programs from

www.microsoft.com.

5. Click the Scan for Updates link when it appears.

After scanning, click the Critical Updates and Service

Packs link when it appears under the heading Pick updates to install.

A list of updates will appear with all updates selected by default.

It is recommended that you install all of the updates listed in this section.

Getting Started www.hp.com 3

Getting Started

6. Click on the Review and Install Updates link.

7. Click the Install Now button. This will start downloading the critical updates and automatically install them.

8. After the updates have been installed, Windows XP will prompt you to reboot the machine. Be sure to save any files or documents that you may have open before rebooting. Then select Ye s to reboot the machine.

Accessibility

HP is committed to designing products, services, and programs with improved usability and accessibility for all customers. HP products with Microsoft Windows XP preinstalled, or that are XP Ready, are designed for accessibility. These products are tested with industry-leading Assistive Technology products to ensure equal access—anytime, anywhere . . . to anyone.

Installing or Upgrading Device Drivers

When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices.

If prompted for the I386 directory, replace the path specification

C:\i386, or use the Browse button in the dialog box to

with locate the i386 folder. This action points the operating system to the appropriate drivers.

Obtain the latest support software, including support software for the operating system from

www.hp.com. Click support &

drivers, select Download drivers and software, enter the model

number of the computer, and press

Enter.

You can also obtain the latest support software on CDs. The following Web site provides information on how to purchase a support software CD subscription:

www.hp.com Getting Started 4

http://h18000.www1.hp.com/support/files/desktops/us/purcha se.html

If the computer has an optical CD-RW drive, install the

✎

appropriate application to be able to write to the drive. To install the application, double-click the Setup Software icon on the desktop or the application launcher and select the Easy CD Creator and Direct CD option when prompted.

Customizing the Monitor Display

If you wish, you can select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. To do so, right-click on the Windows Desktop, then click Properties to change display settings. For more information, refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor.

Getting Started

Protecting the Software

To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files.

Transferring Files and Settings

Use the Microsoft Windows XP Files and Settings Transfer Wizard to move files and settings from the old computer to the new one. Click Start > All Programs > Accessories > System Tools > Files and Settings Transfer Wizard.

Getting Started www.hp.com 5

Getting Started

Restoring the Software

Restore the original operating system and factory-installed software by using the Restore Plus! CD and any other CDs that came with the computer. Carefully read and follow the instructions provided for the restore solution that came with the computer.

For questions about or problems with this CD, please contact customer support.

Turning Off the Computer

To properly turn off the computer, first shut down the operating system software. In Microsoft Windows XP Professional, click

Start > Shut Down. In Microsoft Windows XP Home, click Start > Turn Off Computer. The computer automatically shuts

down.

Depending on the operating system, pressing the power button causes the computer to enter a low-power or “standby” state instead of automatically turning the power off. This allows you to conserve energy without closing software applications; later, you can start using the computer immediately without having to restart the operating system and without losing any data.

CAUTION: Manually forcing the computer off can cause loss of data.

To turn off power to the computer, press and hold the power button for four seconds. However, manually turning off the power bypasses the standby state and can result in loss of data.

On some models, you can reconfigure the power button to work in On/Off mode by running Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Documentation CD for more information about using the Computer Setup utility.

www.hp.com Getting Started 6

Finding More Information

Refer to the Documentation CD for additional product information in easy to access PDF format. The CD contains the following publications:

■ Quick Setup (available in print and Adobe Acrobat PDF on

the CD) Helps you connect the computer and peripheral devices.

■ Getting Started (available in print and PDF on the CD) Helps

you set up factory-provided software; also includes basic troubleshooting information should you encounter any problems during initial startup.

■ Hardware Reference Guide (PDF on the CD) Provides an

overview of the product hardware, as well as instructions for upgrading this series of computers, and includes information on RTC batteries, memory, and power supply.

■ Computer Setup (F10) Utility Guide (PDF on the CD)

Provides instructions on using this tool to reconfigure or modify default settings for maintenance purposes or when installing new hardware devices.

Getting Started

■ Desktop Management Guide (PDF on the CD) Provides

definitions and “how to” instructions for security and Intelligent Manageability features that are preinstalled on some models.

■ Network & Internet Communications Guide (PDF on the CD)

Provides basic networking information and instructions for installing device drivers and using network interface controller (NIC) features preinstalled on select desktop models; also provides information about Internet Service Providers and using the Internet.

■ Troubleshooting Guide (PDF on the CD)

A comprehensive guide that provides helpful hints for troubleshooting this computer and scenarios for resolving

Getting Started www.hp.com 7

+ 25 hidden pages