HP Compaq dc5000 Service and Maintain

service reference guide

hp compaq business desktop dc5000 series

2nd edition

This document provides information on the removal and replacement of all parts as well as information on troubleshooting, Desktop Management, setup utilities, PATA drives, safety, routine care, connector pin assignments, POST error messages, and diagnostic indicator lights.

Document Part Number 360201-002

Service Reference Guide

HP Compaq Business Desktop dc5000 Series

2nd Edition

Document Part Number: 360201-002

April 2004

Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other countries.

Intel is a trademark of Intel Corporation in the U.S. and other countries.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Product of the United States.

WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to

equipment or loss of information.

Service Reference Guide

HP Compaq Business Desktop dc5000 Series

1st Edition (March 2004) 2nd Edition (April 2004)

Document Part Number: 360201-002

1 Installing the Operating System

1.0.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.0.2 Creating a Bootable Diskette or USB Flash Media Device . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.1 HP Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

2 Setup Utilities and Diagnostics Features

2.1 Power-On Self-Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2 Computer Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

2.2.1 Using Computer Setup (F10) Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

2.2.2 Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

2.3 Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

2.3.1 Detecting Diagnostics for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

2.3.2 Installing Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.3.3 Using Categories in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.3.4 Running Diagnostic Tests in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

2.4 Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

2.4.1 Installing Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

2.4.2 Running Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

2.5 Remote Diagnostics Enabling Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent . . . . . . . . . . . . . . . . . . . . . 2–17

2.5.2 Running the Remote Diagnostics Enabling Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.6 Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.7 Restoring the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

3 Desktop Management

3.1 Initial Configuration and Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Remote System Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3 Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3.1 HP Client Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3.2 Altiris Client Management Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3.3 System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.4 Proactive Change Notification (PCN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.5 Subscriber’s Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.4 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.4.1 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.4.2 HPQ Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.4.3 FailSafe Boot Block ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

3.4.4 Replicating the Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.4.5 Dual-State Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.4.6 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Sercice Reference Guide., dc5000 360201-002 iii

3.4.7 World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

3.4.8 Building Blocks and Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

3.5 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

3.5.1 Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

3.5.2 Establishing a Setup Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

3.5.3 Establishing a Power-On Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . 3–10

3.5.4 DriveLock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

3.5.5 Master Boot Record Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.5.6 Before You Partition or Format the Current Bootable Disk . . . . . . . . . . . . . . . . . . . . . . 3–17

3.5.7 Cable Lock Provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17

3.5.8 Fingerprint Identification Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

3.6 Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

3.6.1 Drive Protection System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

3.6.2 Surge-Tolerant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

3.6.3 Thermal Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

4 Ultra ATA Drive Guidelines and Features

4.1 Ultra ATA Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Ultra ATA Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2.1 Cable Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.3 Drive Installation Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3.1 Device Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

4.3.2 Attach Sequence Rules by Class Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

4.3.3 Attach Sequence Worksheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

4.3.4 Additional Drive Application Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

4.4 SMART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

4.5 Drive Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Contents

5 Identifying the Chassis, Routine Care, and Disassembly Preparation

5.1 Chassis Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.1.1 Microtower (µT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.1.2 Small Form Factor (SFF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

5.2.1 Generating Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

5.2.2 Preventing Electrostatic Damage to Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

5.2.3 Personal Grounding Methods and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.2.4 Grounding the Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.2.5 Recommended Materials and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.3 Routine Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.3.1 General Cleaning Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.3.2 Cleaning the Computer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.3.3 Cleaning the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.3.4 Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.3.5 Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.4 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.4.1 Power Supply Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.4.2 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.4.3 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Service Reference Guide, dc5000 360201-002 iv

5.4.4 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.4.5 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.4.6 Lithium Coin Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

6 Removal and Replacement Procedures— Microtower (µT) Chassis

6.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

6.2 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

6.2.1 Installing a Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

6.2.2 Installing a Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

6.3 Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

6.4 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5

6.5 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8

6.5.1 5.25" Drive Bezel Blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8

6.5.2 Diskette Drive Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9

6.5.3 3.5" Drive Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9

6.6 Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10

6.7 Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11

6.7.1 Expansion Slot Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11

6.7.2 PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12

6.8 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–14

6.8.1 Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–14

6.8.2 Removing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–15

6.8.3 Installing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–17

6.9 Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20

6.10Front I/O Panel Housing Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–21

6.11Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22

6.12Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–23

6.13Processor and Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25

6.14System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–26

6.15Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–27

6.15.1Type 1 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28

6.15.2Type 2 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–29

6.15.3Type 3 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30

6.16Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–31

6.17Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32

Contents

7 Removal and Replacement Procedures— Small Form Factor (SFF) Chassis

7.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

7.2 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

7.2.1 Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

7.2.2 Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

7.3 Computer Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

7.4 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

7.5 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

7.6 Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

7.7 PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8

7.8 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–11

7.8.1 Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–11

Service Reference Guide, dc5000 360201-002 v

Contents

7.8.2 Cable Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–12

7.8.3 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–13

7.8.4 External 3.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–16

7.8.5 Primary Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–18

7.9 Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–20

7.10Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–21

7.11System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–22

7.12Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–23

7.13Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–24

7.13.1Type 1 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–25

7.13.2Type 2 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–26

7.14Processor and Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–27

7.15Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–28

7.16Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29

A Connector Pin Assignments

B Power Cord Set Requirements

C POST Error Messages

D Troubleshooting Without Diagnostics

E System Board and Riser Board Reference Designators

F Memory

Index

vi 360201-002 Service Reference Guide, dc5000

Installing the Operating System

Windows XP Professional is preinstalled on the computer and will be configured automatically the first time the computer is turned on.

CAUTION: Do not add optional hardware devices to your computer until the operating system is

successfully installed. Doing so may cause errors and may prevent the operating system from installing properly.

CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL

THE PROCESS IS COMPLETE. Turning off the computer during the installation process might damage the software that runs the computer.

The first time the computer is turned on, the operating system is automatically installed. This takes approximately 10 minutes, depending on the system hardware configuration. At the beginning of the installation process, you are prompted to select the appropriate language for the operating system. Read and follow the instructions that appear on the screen to complete the installation.

During this process, do not turn off your computer unless you are directed to do so.

1.0.1 Installing or Upgrading Device Drivers

To install hardware devices such as a printer, a display adapter, or network adapter after the operating system installation is completed, the operating system needs access to the appropriate software drivers for the devices.

When prompted for the I386 directory on the operating system CD, replace the path specification with C:\I386 or use the browse button of the dialog box to browse the computer for the I386 folder.

1.0.2 Creating a Bootable Diskette or USB Flash Media Device

1. Insert a diskette into the diskette drive or attach the USB device.

2. Click Start, then click My Computer.

3. Right-click the diskette drive or USB device, then click Format.

4. Select the Create an MS-DOS startup disk check box, then click Start.

5. Follow the instructions that appear on the screen.

Service Reference Guide, dc5000 360201-002 1–1

Installing the Operating System

1.1 HP Soft ware

The Microsoft Windows XP Professional operating system is preinstalled on the computer and will be configured automatically the first time the computer is turned on. The following HP software will also be installed at that time on selected models:

■ Computer Setup Utilities and diagnostic features

■ HP Support Software including device drivers

■ Configuration Record

■ Online Safety & Comfort Guide

■ HP Intelligent Manageability

■ Enhanced HP Insight Personal Edition (Diagnostics for Windows)

■ DMI Support

■ Power Management with energy saver features

■ Security Management tools

■ Software Support Management tools

Certain drivers and utilities are available only in selected languages. You can obtain the latest version of these files, in English and selected other languages, in one of three ways:

■ Support Software CD

■ HP web site at www.hp.com

■ Compaq Restore Plus! CD, which is supplied with many Compaq models

Additional HP software may be required in certain situations.

✎

1–2 360201-002 Service Reference Guide, dc5000

Setup Utilities and Diagnostics Features

Setup Utilities (F10) and diagnostic features provide information needed about the computer system when contacting Customer Support. These tools can also be used to:

■ Change factory default settings and to set or change the system configuration, which may be

necessary when you add or remove hardware.

■ Determine if all of the devices installed on the computer are recognized by the system and

functioning properly.

■ Determine information about the operating environment of the computer.

■ Solve system configuration errors detected but not automatically fixed during the Power-On

Self-Test (POST).

■ Establish and manage passwords and other security features.

■ Establish and manage energy-saving timeouts.

All features identified in this chapter may not be available on all HP products.

✎

2.1 Power-On Self-Test (POST)

POST is a series of diagnostic tests that runs automatically when the system is turned on. POST checks the following items to ensure that the computer system is functioning properly:

■ Keyboard

■ Memory modules

■ Diskette drives

■ All IDE and mass storage devices

■ Processors

■ Controllers

If the Power-On Password is set, a key icon appears on the screen while POST is running. You

✎

will need to enter the password before continuing. Refer to Chapter 3,

Configuration and Deployment,” for information on setting, deleting, or bypassing the password.

If POST finds an error in the system, an audible and/or visual message occurs. For POST error messages and their solutions refer to Appendix C, “POST Error Messages.”

Section 3.1, “Initial

Service Reference Guide, dc5000 360201-002 2–1

Setup Utilities and Diagnostics Features

2.2 Computer Setup Utilities

Use Computer Setup Utilities (F10) to:

■ Modify or restore factory default settings.

■ Set the system date and time.

■ Set, view, change, or verify the system configuration including settings for processor,

graphics, memory, audio, storage, communications, and input devices.

■ Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives,

or LS-120 drives.

■ Configure the boot priority of IDE (ATA) and USB hard drive controllers.

■ Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests

run during a Full Boot. You can set your system to:

❏ always Quick Boot (default); ❏ periodically Full Boot (from every 1 to 30 days); or ❏ always Full Boot.

■ Enable or disable Network Server Mode, which allows the computer to boot the operating

system when the power-on password is enabled with or without a keyboard or mouse attached. When attached to the system, the keyboard and mouse remain locked until the power-on password is entered.

■ Select POST Messages Enabled or Disabled to change the display status of Power-On

Self-Test (POST) messages. POST Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to POST Messages Enabled during POST, press any key (except

■ Establish an Ownership Tag, the text of which is displayed each time the system is turned on

F1 through F12).

or restarted.

■ Enter the Asset Tag or property identification number assigned by your company to this

computer.

■ Enable power-on password prompting during system restarts (warm boots) as well as during

power-on.

■ Establish a setup password that controls access to Computer Setup (F10) Utility and the

settings described in this section.

■ Secure the integrated I/O functionality, including the serial, USB, or parallel ports, audio, or

embedded NIC, so that they cannot be used until they are unsecured.

■ Enable or disable Master Boot Record (MBR) Security.

■ Enable or disable removable media boot ability.

■ Enable or disable removable media write ability (when supported by hardware).

■ Solve system configuration errors detected but not automatically fixed during the Power-On

Self-Test (POST).

■ Replicate your system setup by saving system configuration information on diskette and

restoring it on one or more computers.

■ Execute self-tests on a specified IDE (ATA) hard drive (when supported by the drive).

2–2 360201-002 Service Reference Guide, dc5000

2.2.1 Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning on the computer or restarting the system. To access the Computer Setup Utilities menu, complete the following steps:

1. Turn on or restart the computer. If you are in Windows, click Start >Shut Down >Restart the Computer.

2. Press the F10 key as soon as the monitor light turns green.

If you do not press the F10 key at the appropriate time, you must turn the computer off, then on

✎

again, and press the F10 key again to access the utility.

3. Select your language from the list and press the Enter key.

4. A choice of four headings appears in the Computer Setup Utilities menu: File, Storage, Security, and Advanced.

5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Utilities menu, press

6. To apply and save changes, select File > Save Changes and Exit.

Esc.

Enter. To return to the Computer Setup

Setup Utilities and Diagnostics Features

❏ If you have made changes that you do not want applied, select Ignore Changes and

Exit.

❏ To reset to factory settings, select Set Defaults and Exit. This option will restore the

original factory system defaults.

CAUTION: Do NOT turn the computer power OFF while the ROM is saving your F10 Computer Setup

changes because the CMOS could become corrupted. It is safe to turn off all power to the computer after you exit the F10 Setup screen.

Service Reference Guide, dc5000 360201-002 2–3

Setup Utilities and Diagnostics Features

2.2.2 Computer Setup Menu

Heading Option Description

File System Information Lists product name, processor type/speed/stepping, cache

size (L1/L2), system ROM family and version, installed memory size (number of channels (single/dual) if applicable), chassis serial number, integrated MAC for enabled or embedded NIC (if applicable), and asset tracking number.

About Displays copyright information.

Set Time and Date Allows you to set system time and date.

Save to Diskette Saves system configuration, including CMOS, to a formatted

blank 1.44-MB diskette in file CPQsetup.txt. Save/Restore for Drive Key is supported.

Restore from Diskette

Set Defaults and Exit

Ignore Changes and Exit

Save Changes and Exit

Storage Device

Configuration

Restores system configuration from a diskette. Save/Restore for Drive Key is supported.

Restores factory default settings which includes clearing any established passwords.

Exits Computer Setup without applying or saving any changes.

Saves changes to system configuration and exits Computer Setup.

Lists all installed BIOS controlled storage devices.

SCSI storage drives will not be listed in Computer (F10)

✎

Setup.

When a device is selected, detailed information and options are displayed. The following options may be presented:

Diskette Type (For legacy diskette drives only)

Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB and 5.25" 1.2 MB.

Drive Emulation (IDE devices only) Allows you to select a drive emulation type for a storage device. (For example, a Zip drive can be made bootable by selecting disk emulation.)

Drive Type Emulation Options

ATAPI Zip drive None (treated as Other).

Diskette (treated as diskette drive).

IDE Hard disk None (treated as Other) Disk (treated as

hard drive).

Legacy diskette No emulation options available.

IDE CD-ROM No emulation options available.

2–4 360201-002 Service Reference Guide, dc5000

Setup Utilities and Diagnostics Features

Heading Option Description

Storage (continued)

Device Configuration (continued)

Drive Type

(continued)

ATAPI LS-120 None (treated as Other).

Transfer Mode (IDE devices only) Specifies the active data transfer mode. Options (subject to device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA.

Translation Mode (IDE disks only) Lets you select the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of Unix (e.g., SCO Unix version 3.2). Options are Bit-Shift, LBA Assisted, User, and Off.

Ordinarily, the translation mode selected automatically by

the BIOS should not be changed. If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible.

Translation Parameters (IDE disks only) Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1023. The number of heads may not exceed 255. The number of sectors per track may not exceed 63. These fields are only visible and changeable when the drive translation mode is set to User.

Emulation Options

(continued)

Diskette (treated as diskette drive).

Multisector Transfers (IDE disks only) Specifies how many sectors are transferred per multi-sector PIO operation. Options (subject to device capabilities) are Disable, 8, and 16.

Options Removable Media Boot

Enables/disables ability to boot the system from removable media.

Removable Media Write

Enables/disables ability to write data to removable media.

This feature applies only to legacy diskette, (IDE/ATA)

✎

LS-120 Superdisk, (IDE/ATA) LS-240 Superdisk, and (IDE/ATA) PD-optical drives.

After saving changes to Removable Media Boot, the

✎

computer will restart. Manually, turn the computer off, then on.

*Option supported on select models.

Service Reference Guide, dc5000 360201-002 2–5

Setup Utilities and Diagnostics Features

Heading Option Description

Storage (continued)

Options (continued)

IDE DPS Self-Test Allows you to execute self-tests on IDE hard drives capable of

Controller Order Allows you to specify the order of the attached hard drive

Primary IDE Controller *

Allows you to enable or disable the primary IDE/ATA controller.

Secondary IDE Controller *

Allows you to enable or disable the secondary IDE/ATA controller.

BIOS IDE DMA Transfers

Allows you to control how BIOS disk I/O requests are serviced. When “Enable” is selected, the BIOS will service all disk I/O requests with DMA data transfers. When “Disable” is selected, the BIOS will service all disk I/O requests with PIO data transfers.

performing the Drive Protection System (DPS) self-tests.

This selection will only appear when at least one drive

✎

capable of performing the IDE DPS self-tests is attached to the system.

controllers. The first hard drive controller in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached).

Boot Order Allows you to specify the order in which attached peripheral

devices (such as a diskette drive, hard drive, optical drive, or network interface card) are checked for bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.

MS-DOS drive lettering assignments may not apply after a

✎

non-MS-DOS operating system has started.

Shortcut to Temporarily Override Boot Order

To boot one time from a device other than the default device specified in Boot Order, restart the computer and press F9 when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time.

Security Setup Password Allows you to set and enables setup (administrator) password.

If the setup password is set, it is required to change

✎

Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.

See the Troubleshooting Guide for more information.

Power-On Password

Allows you to set and enable power-on password. See the Troubleshooting Guide for more information.

*Option supported on select models.

2–6 360201-002 Service Reference Guide, dc5000

Setup Utilities and Diagnostics Features

Heading Option Description

Security (continued)

Password Options (This selection will appear only if a power-on password is set.)

Embedded Security*

System IDs Allows you to set:

Master Boot Record Security*

Allows you to specify whether the password is required for warm boot (CTRL+ALT+DEL).

See the Desktop Management Guide for more information.

Allows you to set up a password and enable/disable the embedded Security device.

See the Desktop Management Guide for more information.

• Asset tag (18-byte identifier) and ownership Tag (80-byte identifier displayed during POST).

See Chapter 3, Desktop Management, in this Guide.

• Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.)

Keyboard locale setting (for example, English or German) for System ID entry.

Allows you to enable or disable Master Boot Record (MBR) Security.

When enabled, the BIOS rejects all requests to write to the MBR on the current bootable disk. Each time the computer is powered on or rebooted, the BIOS compares the MBR of the bootable disk to the previously saved MBR. If changes are detected, you are given the option of saving the MBR on the current bootable disk, restoring the previously-saved MBR, or disabling MBR security. You must know the setup password if one is set.

Disable MBR Security before intentionally changing the

✎

formatting or partitioning of the current bootable disk. Several disk utilities (such as FDISK and FORMAT) attempt to update the MBR. If MBR Security is enabled and disk accesses are being serviced by the BIOS, write requests to the MBR are rejected, causing the utilities to report errors. If MBR Security is enabled and disk accesses are being serviced by the operating system, any MBR change will be detected by the BIOS during the next reboot, and an MBR Security warning message will be displayed.

Save Master Boot Record*

*Option supported on select models.

Service Reference Guide, dc5000 360201-002 2–7

Saves a backup copy of the Master Boot Record of the current bootable disk.

Only appears if MBR Security is enabled.

✎

Setup Utilities and Diagnostics Features

Heading Option Description

Security (continued)

*Option supported on select models.

Restore Master Boot Record*

Device Security* Enables/disables serial ports A and B, parallel port, front USB

Network Service Boot

Restores the backup Master Boot Record to the current bootable disk.

Only appears if all of the following conditions are true:

✎

MBR Security is enabled.

A backup copy of the MBR has been previously saved.

The current bootable disk is the same disk from which the backup copy of the MBR was saved.

Caution: Restoring a previously saved MBR after a disk

utility or operating system has modified the MBR may cause the data on the disk to become inaccessible. Only restore a previously saved MBR if you are confident that the current bootable disk’s MBR has been corrupted or infected with a virus.

ports, all USB ports, system audio, network controllers (some models), Multibay devices (some models), and SCSI controllers (some models).

Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must reside on the PCI bus or be embedded on the system board.)

2–8 360201-002 Service Reference Guide, dc5000

Heading Option Description

Advanced** Power-On Options Allows you to set:

POST mode (QuickBoot, FullBoot, or FullBoot every 1-30 days). POST messages (enable/disable). F9 prompt (enable/disable). Enabling this feature will display

the text F9=Boot Menu during POST. Disabling this feature prevents the text from being displayed but pressing F9 will still access the Shortcut Boot (Order) Menu screen. See Storage >

Boot Order for more information. F10 prompt (enable/disable). Enabling this feature will

display the text F10=Setup during POST. Disabling this feature prevents the text from being displayed but pressing

F10 will still access the Setup screen. F12 prompt (enable/disable). Enabling this feature will

display the text F12=Network Service Boot during POST. Disabling this feature prevents the text from being displayed but pressing F12 will still force the system to attempt booting from the network.

Option ROM* prompt (enable/disable). Enabling this feature will cause the system to display a message before loading options ROMs.

Fan idle mode* allows you to set the idle speed to 1 (default), 2, 3, or 4 (fastest). Higher speeds will provide more cooling during idle, but will be louder.

Remote wakeup boot source (remote server/local hard drive). After Power Loss (off/on): After power loss, if you connect your

computer to an electric power strip and would like to turn on power to the computer using the switch on the power strip, set this option to ON.

If you turn off power to your computer using the switch on a

✎

power strip, you will not be able to use the suspend/sleep feature or the Remote Management features.

Setup Utilities and Diagnostics Features

* Available on select models. **These options should be used by advanced users only.

Service Reference Guide, dc5000 360201-002 2–9

Setup Utilities and Diagnostics Features

Heading Option Description

Advanced** (continued)

Power-On Options (continued)

Allows you to set: (continued) POST Delay (in seconds) (enable/disable). Enabling this

feature will add a user-specified delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly; so slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to select F10 to enter Computer (F10) Setup.

I/O APIC Mode (enable/disable). Enabling this feature will allow Microsoft Windows Operating system to run optimally. This feature must be disabled for certain non-Microsoft Operating Systems to work properly.

ACPI/USB Buffers @ Top of Memory (enable/disable). Enabling this feature places USB memory buffers at the top of memory. The advantage of remapping is that it allows space in the DOS Compatibility Hole range, below 1MB, to be made available for additional PCI plug-in cards that need option ROM space. The disadvantage is that a popular memory manager, HIMEM.SYS, does not work properly when USB buffers are at top of memory AND the system has 64 KB or less of RAM.

Hot-Pluggable MultiBay Floppy* (enable/disable). Enabling this feature allows you to hot-plug a MultiBay floppy into a system running Windows 2000 or XP.

BIOS Wakeup* Allows you to set the computer to turn on automatically at a

time you specify.

Onboard Devices Allows you to set resources for or disable onboard system

devices (serial port, parallel port, or diskette controller).

PCI Devices Lists currently installed PCI devices and their IRQ settings.

Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings have no effect under an APIC-based operating system.

Bus Options* Allows you to enable or disable:

PCI bus mastering, which allows a PCI device to take control of the PCI bus.

PCI VGA palette snooping, which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed.

PCI SERR# generation. ECC support allows hardware-based error correction for

ECC-capable memories.

*Available on select models. **These options should be used by advanced users only.

2–10 360201-002 Service Reference Guide, dc5000

Setup Utilities and Diagnostics Features

Heading Option Description

Advanced* (continued)

Device options Allows you to set:

Printer mode (bi-directional, EPP+ECP, output only). Num Lock state at power-on (off/on). S5 Wake on LAN (enable/disable). Processor cache (enable/disable). Hyper-Threading* (enable/disable). ACPI S3* support (enable/disable). S3 is an ACPI sleep state

that some add-in hardware options may not support.

If the ACPI S3 support option is not presented, the other ACPI

✎

S3 options (ACPI S3 Video REPOST, AXPI S3 Hard Disk Reset, and ACPI S3 PS2 Mouse Wakeup) will not be available.

ACPI S3 Video REPOST* (enable/disable). This feature reruns the video option ROM on a boot from the S3 state.

ACPI S3 Hard Disk Reset* (enable/disable). Resets the hard disk on a boot from the S3 sleep state.

ACPI S3 PS2 Mouse Wakeup* (enable/disable). Allows the mouse to wake the system from the S3 sleep state.

Unique Sleep State Blink Patterns*. Allows you to choose an LED blink pattern that uniquely identifies each sleep state.

Frame Buffer Size* Allows you to specify amount of system memory dedicated to the embedded graphics frame buffer. The AUTO setting attempts to optimize the frame buffer size depending on the amount of total system memory.

Monitor Tracking (enable/disable). Allows ROM to save monitor asset information.

Spread Spectrum* (enable/disable) allows system clocks to run with a spread spectrum.

NIC PXE Option ROM Download (enable/disable). The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive. The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is limited. This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space. The default will be to have the NIC option ROM enabled.

PCI VGA Configuration

* Available on select models. **These options should be used by advanced users only.

Service Reference Guide, dc5000 360201-002 2–11

Displayed only if there are multiple PCI video adapters in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller.

Setup Utilities and Diagnostics Features

2.3 Diagnostics for Windows

The Diagnostics for Windows (DFW) utility is a component of Intelligent Manageability that allows you to view information about the hardware and software configuration of the computer while running Microsoft Windows. It also allows you to perform hardware and software tests on the subsystems of the computer.

When you invoke Diagnostics for Windows, the current configuration of the computer is shown on the Overview screen. There is access from this screen to several categories of information about the computer and the Test tab. The information in every screen of the utility can be saved to a file or printed.

To test all subsystems, you must log in as the administrator. If you do not log in as the

✎

administrator, you will be unable to test some subsystems. The inability to test a subsystem will be indicated by an error message under the subsystem name in the Test window or by shaded check boxes that cannot be selected.

Use Diagnostics for Windows in the following instances to:

■ Determine if all the devices installed on the computer are recognized by the system and

functioning properly. Running tests is optional but recommended after installing or connecting a new device.

■ Third party devices not supported by HP may not be detected. Save, print, or display the

information generated by the utility.

2.3.1 Detecting Diagnostics for Windows

Some computers ship with the Diagnostics for Windows preloaded, but not preinstalled.

To determine whether Diagnostics for Windows is installed:

1. Access the location of the Diagnostics icons:

In Windows XP Home or Windows XP Professional, select Start > Control Panel > Performance and Maintenance.

2. If icons for Configuration Record and Diagnostics for Windows are present, the Diagnostics for Windows utility is installed. If the icons are not present, the utility is either not preloaded or not installed.

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2.3.2 Installing Diagnostics for Windows

If Diagnostics for Windows is not preloaded, you can download the Diagnostics for Windows SoftPaq from the following Web site:

http://www.hp.com/support/files

Once the software has been downloaded onto the hard drive it may be installed by performing these steps:

1. Close all Windows applications.

2. Install the Diagnostics for Windows utility:

❏ In Windows XP, select Start > Setup Software icon. Select Diagnostics for Windows

> Next button, then follow the instructions on the screen.

❏ If the Setup Software icon is not on the Desktop or in the Start menu, run the Setup

program from the C:\CPQAPPS\DIAGS directory or select Start > Run and type the following in the command line: C:\CPQAPPS\DIAGS\SETUP.

3. Click Next to install Diagnostics for Windows.

4. After the program has finished installing, you may be prompted to restart the computer, or it may automatically restart. If prompted, click Finish to restart the computer or Cancel to exit the program. You must restart the computer to complete the installation of Diagnostics for Windows.

Setup Utilities and Diagnostics Features

If you want to upgrade an existing version of Diagnostics for Windows installed on the computer,

✎

http://www.hp.com/support/files and click on an applicable product. Locate the desired

visit software and download the latest version. Execute the downloaded file and select Repair to update the installed version. This will cause the new version to overwrite the old version.

2.3.3 Using Categories in Diagnostics for Windows

To use categories:

1. Click Start > HP Information Center > Diagnostics for Windows. You can also select the Diagnostics for Windows icon, located in the Control Panel.

The screen displays the overview of the computer hardware and software.

❏ In Windows 2000 Professional, select Start > Settings > Control Panel, then select

Diagnostics for Windows.

❏ In Windows XP Home and Windows XP Professional, select Start > Control Panel >

Performance and Maintenance, then select Diagnostics for Windows.

2. For specific hardware and software information, select a category from the Categories pull-down menu or the appropriate icon on the toolbar.

As the cursor moves over the toolbar icons, the corresponding category name is displayed.

✎

3. To display more detailed information in a selected category, click More in the Information Level box in the lower left corner of the window or click Level at the top of the screen and select More.

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Setup Utilities and Diagnostics Features

4. Review, print, and/or save this information as desired.

❏ To print the information, click File > Print. Select one of the following options:

Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to print the report you selected.

❏ To save the information, click File > Save As. Select one of the following options:

Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to save the report you selected.

5. To exit Diagnostics for Windows, click File, and then click Exit.

Menu Bar—File, Categories, Navigation, Level, Tab, Help

At the top of the Diagnostics for Windows screen is the Menu Bar consisting of six pull-down menus. Selecting an item will provide the following information on the system:

■ File—Save As, Print, Printer Setup, Exit

■ Categories

❏ System—System board, ROM, date, and time

❏ Asset Control—Asset tag, system serial number, and processor

❏ Input Devices—Keyboard, mouse, and joystick(s)

❏ Communication—Ports

❏ Storage—Storage drives

❏ Graphics—Graphics

❏ Memory—System board and Windows memory

❏ Multimedia—Optical storage (CD, DVD, and so on) and audio

❏ Windows—Windows

❏ Architecture—PCI Device

❏ Resources—IRQ, I/O, and Memory Map

❏ Health—Status of system temperature and hard drives

❏ Miscellaneous—CMOS, DMI, BIOS, System, Product Name, and Serial Number

■ Navigation—Previous Category (F5), Next Category (F6)

■ Level—Less (F7), More (F8) <information on the screen>

■ Ta b

❏ Overview—Displays general information about the computer. This window is displayed

when first starting the utility. The left side of the window shows hardware information, while the right side shows software information.

❏ Test—Allows you to choose various parts of the system to test. You can also choose the

type of test and testing

mode.

❏ Status—Displays the status of each test in progress. You can cancel testing by clicking

the Cancel Testing button.

❏ Log—Displays a log of tests for each device.

❏ Error—Displays any errors that occurred during device testing. The window lists the

device being tested, the type and number of errors, and the error code.

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Setup Utilities and Diagnostics Features

■ Help—Contents, How to use Help, About

2.3.4 Running Diagnostic Tests in Diagnostics for Windows

To run diagnostic tests:

1. Click Start > HP Information Center > Diagnostics for Windows.

Alternately, you can access Diagnostics for Windows via the control panel.

The screen displays the overview of the computer hardware and software. Five tabs are displayed below the row of icons: Overview, Tes t , Status, Log, and Error.

2. Click the Te st tab, or click Tab at the top of the screen and select Test .

3. Select one of the following options:

❏ Quick Test—Runs a quick, general test on each device. Requires no user intervention if

Unattended Mode is selected.

❏ Complete Test—Runs maximum testing of each device. The user can select Interactive

Mode or Unattended Mode.

❏ Custom Test—Runs only the tests you select. To select specific devices or tests, find the

device in the list, then select the check box beside each test. When selected, a red check mark is displayed in the box. Some tests selected may require user intervention.

To test all subsystems, you must log in as the administrator. If you do not log in as the

✎

4. Select Interactive Mode or Unattended Mode. In Interactive Mode, the diagnostic software will prompt you for input during tests that require it. Some tests require interaction and will display errors or halt testing if selected in conjunction with Unattended Mode.

❏ Interactive Mode provides maximum control over the testing process. You determine

whether the test passed or failed and may be prompted to insert or remove devices.

❏ Unattended Mode does not display prompts. If errors are found, they are displayed when

testing is complete.

5. Click the Begin Testing button at the bottom of the window. Test Status is displayed, showing the progress and result of each test. For more details on the tests run, click the Log tab or click Tab at the top of the screen and select Log.

6. To view a test report, select one of three tabs:

❏ Status—Summarizes the tests run, passed, and failed during the current testing session.

❏ Log—Lists tests run on the system, the numbers of times each test has run, the number

of errors found on each test, and the total run time of each test.

❏ Error—Lists all errors found on the computer with their error codes.

7. To save a test report:

❏ Select the Log tab Save button to save a Log tab report.

❏ Select the Error tab Save button to save an Error tab report.

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Setup Utilities and Diagnostics Features

8. To print a test report:

❏ If the report is on the Log tab, select File > Save As, then print the file from the selected

folder.

❏ If the report is on the Error tab, select the Error tab Print button.

9. If errors are found, click the Error tab to display more detailed information and recommended actions.

10. Click Print or save the error information for future reference.

11. To exit Diagnostics for Windows, click File > Exit.

2.4 Configuration Record

The Configuration Record utility is a windows-based information-gathering tool that gathers critical hardware and software information from various computer subsystems. The information includes such things as the ROM, asset tag, processor, physical drives, PCI devices, memory, graphics, operating system version number, operating system parameters, and the operating system startup files to give a complete view of the computer. Configuration Record provides a means for automatically identifying and comparing configuration changes, and has the ability to maintain a configuration history. The information can be saved as a history of multiple sessions.

This utility allows the resolution of problems without taking the computer offline and assists in maximizing the computer availability. The information obtained by the utility is useful in troubleshooting system problems, and streamlines the service process by enabling quick and easy identification of system configurations.

The utility displays it findings in a Now.log file. If the original Base.log file is present in the cpqdiags directory, the Base.log file is displayed next to the Now.log file in a split window with the differences between the two highlighted in the color red.

2.4.1 Installing Configuration Record

The Configuration Record is part of Diagnostics for Windows and is automatically installed at the same time as Diagnostics for Windows.

2.4.2 Running Configuration Record

To run this program:

1. Click Start > HP Information Center > Configuration Record.

Alternately, you can access Diagnostics for Windows via the control panel.

The Configuration Record utility has two view options: Show Changed Items Only and Show

✎

All. The default view is Show color red since it shows only the differences. Switching to Show All displays the complete, comprehensive view of the system.

Changed Items Only, therefore all the text is displayed in the

2. The default view is Show Changed Items Only. To view all the information gathered by Configuration Record, click View at the top of the window and select Show All, or click the Show All Items icon.

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Setup Utilities and Diagnostics Features

3. To save the information in the left or right window, select File > Save Window File and then select Left Window File or Right Window File.

Saving the configuration of the computer periodically allows the user to keep a history of the

✎

configuration. This history may be useful to you in the future if the system ever encounters a problem that needs debugging.

4. To exit Configuration Record, click File, then click Exit.

2.5 Remote Diagnostics Enabling Agent

This utility provides a Web browser interface to Diagnostics for Windows. It enables remote control of the diagnostics and facilitates easy transfer of computer information from remote machines to a service provider.

The Remote Diagnostics Enabling Agent captures hardware configuration and provides the ability to perform tests remotely to diagnose computer problems. In addition, the Remote Diagnostics Enabling Agent identifies any computer hardware device problems signaled by the HP Management Agents. These hardware devices are automatically selected for testing by the Remote Diagnostics Enabling Agent.

The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is also

✎

installed.

The Remote Diagnostics Enabling Agent is pre-loaded on some computers and is available through a SoftPaq at http://www.hp.com under Support and Drivers.

2.5.1 Installing or Upgrading Remote Diagnostics Enabling

Agent

1. Visit http://www.hp.com/support/files and click on the applicable product.

2. Locate the appropriate software and download the latest version.

3. Execute the downloaded file. If you are upgrading an existing version, select Repair for the new version to overwrite the old version.

2.5.2 Running the Remote Diagnostics Enabling Agent

1. Select the Remote Diagnostics icon located in the Control Panel.

The Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the Configuration

✎

Record in a browser window. Both of these utilities can be run remotely or locally.

2. To exit Remote Diagnostics, click File and then click Close.

2.6 Protecting the Software

To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.

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Setup Utilities and Diagnostics Features

2.7 Restoring the Software

The Windows operating system and software can be restored to its original state by using the Restore CD. See the Restore CD for complete instructions on using this feature.

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Desktop Management

HP Intelligent Manageability provides standards-based solutions for managing and controlling desktops, workstations, and notebook PCs in a networked environment.

The key capabilities and features of desktop management are:

■ Initial configuration and deployment

■ Remote system installation

■ Software updating and management

■ ROM flash

■ Asset tracking and security

■ Fault notification and recovery

Support for specific features described in this guide may vary by model or software version.

✎

3.1 Initial Configuration and Deployment

HP computers come with a preinstalled system software image. After a brief software “unbundling” process, the computer is ready to be used.

A customized software image may be deployed by:

■ Installing additional software applications after unbundling the preinstalled software image.

■ Using software deployment tools, such as Altiris Deployment Solutions, to replace the

preinstalled software with a customized software image.

■ Using a disk cloning process to copy the contents from one hard drive to another.

The best deployment method depends on your information technology environment and processes. The PC Deployment section of the Solutions and Services Web site

(http://h18000.www1.hp.com/solutions/pcsolutions)

best deployment method.

The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management.

provides information to help you select the

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Desktop Management

3.2 Remote System Installation

Remote System Installation allows you to start and set up your system using the software and configuration information located on a network server by initiating the Preboot Execution Environment (PXE). The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks:

■ Formatting a hard drive.

■ Deploying a software image on one or more new PCs.

■ Remotely updating the system BIOS in flash ROM. See Section 3.4.1, “Remote ROM

Flash.”

■ Configuring the system BIOS settings.

To initiate Remote System Installation, press F12 when the F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the instructions on the screen to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot.

3.3 Software Updating and Management

HP provides several tools for managing and updating software on desktops and workstations—HP Client Manager Software, Altiris Client Management Solutions, System Software Manager; Proactive Change Notification; and Subscriber's Choice.

3.3.1 HP Client Manager Software

HP Client Manager Software (HP CMS) assists HP customers in managing the hardware aspects of their client computers with features that include:

■ Detailed views of hardware inventory for asset management

■

PC health check monitoring and diagnostics

■ Proactive notification of changes in your hardware environment

■ Web-accessible reporting of business critical details such as machines with thermal

warnings, memory alerts, and more

■ Remote updating of system software such as device drivers and ROM BIOS

■ Remote changing of boot order

For more information on the HP Client Manager, visit

http://h18000.www1.hp.com/im/client_mgr.html.

3.3.2 Altiris Client Management Solutions

HP and Altiris have partnered to provide comprehensive, tightly integrated systems management solutions to reduce the cost of owning HP client PCs. HP Client Manager Software is the foundation for additional Altiris Client Management Solutions that address:

■ Inventory and Asset Management

❏ SW license compliance

❏ PC tracking and reporting

❏ Lease contract, fixing asset tracking

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■ Deployment and Migration

❏ Windows 2000/XP migration

❏ System deployment

❏ Personality migrations

■ Help Desk and Problem Resolution

❏ Managing help desk tickets

❏ Remote troubleshooting

❏ Remote problem resolution

❏ Client disaster recovery

■ Software and Operations Management

❏ Ongoing desktop management

❏ HP system SW deployment

❏ Application self-healing

For more information and details on how to download a fully-functional 30-day evaluation version of the Altiris solutions, visit

http://h18000.www1.hp.com/im/prodinfo.html#deploy.

On selected desktop and notebook models, an Altiris management agent is included as part of the factory loaded image. This agent enables communication with the Altiris Development Solution which can be used to complete new hardware deployment or personality migration to a new operating system using easy-to-follow wizards. Altiris solutions provide easy-to-use software distribution capabilities. When used in conjunction with System Software Manager, or HP Client Manager Software, administrators can also update ROM BIOS and device driver software from a central console.

For more information, visit

http://h18000.www1.hp.com/im/index.html.

3.3.3 System Software Manager

System Software Manager (SSM) lets you update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects both hardware and software versions, then updates the appropriate software from a central repository, also known as a file store. Driver versions that are supported by SSM are denoted with a special icon on the driver download Web site and on the Support Software CD. To download the utility or to obtain more information on SSM, visit

http://h18000.www1.hp.com/im/ssmwp.html.

3.3.4 Proactive Change Notification (PCN)

This feature is available on select models.

The HP Proactive Notification program uses the Subscriber's Choice Web site to proactively and automatically:

■ Send you Product Change Notification (PCN) emails informing you of hardware and

software changes to most commercial computers and servers, up to 60 days in advance.

■ Send you email containing Customer Bulletins, Customer Advisories, Customer Notes,

Security Bulletins, and Driver alerts for most commercial computers and servers.

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Desktop Management

You create your own profile to ensure that you only receive the information relevant to your IT environment. To learn more about HPPN and create your custom profile, visit

http://www.hp.com/go/pcn.

3.3.5 Subscriber’s Choice

Subscriber’s Choice is a client-based service from HP. Based on your profile, HP will supply

you with personalized product tips, feature articles, and/or driver and support alerts/notifications. Subscriber’s Choice Driver and Support Alerts/Notifications will deliver

e-mails notifying you that the information you subscribed to in your profile is available for review and retrieval. To learn more about Subscriber’s Choice and create a custom profile, visit

http://www.hp.com/go/pcn.

3.4 ROM Flash

The computer comes with a reprogrammable flash ROM (read only memory). By establishing a setup password in Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the computer. Should you need or want to upgrade your ROM, you may:

■ Order an upgraded ROMPaq diskette from HP.

■ Download the latest ROMPaq images from http://www.hp.com/support.

CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup password

prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to set the setup password on one or more PCs simultaneously. For more information, visit

http://www.hp.com/go/ssm.

3.4.1 Remote ROM Flash

Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote HP computers directly from the centralized network management console. Enabling the system administrator to perform this task remotely, on multiple computers and personal computers, results in a consistent deployment of and greater control over HP PC ROM images over the network.

The computer must be powered on, or turned on through Remote Wakeup, to take advantage of

✎

Remote ROM Flash.

For more information on Remote ROM Flash, refer to the HP Client Manager Software or System Software Manager at

3.4.2 HPQ Flash

The HPQFlash utility is used to locally update or restore the system ROM on individual PCs through a Windows operating system.

http://h18000.www1.hp.com/im/prodinfo.html.

For more information on HPQFlash, visit of the computer when prompted.

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http://www.hp.com/support/files and enter the name

3.4.3 FailSafe Boot Block ROM

The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure were to occur during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks for a valid system ROM flash when power to the system is turned on.

■ If the system ROM is valid, the system starts normally.

■ If the system ROM fails the validation check, the FailSafe Boot Block ROM provides

enough support to start the system from a ROMPaq diskette, which will program the system ROM with a valid image.

Some models also support recovery from a ROMPaq CD. ISO ROMPaq images are included

✎

with selected models in the downloadable ROM softpaqs.

When the bootblock detects an invalid system ROM, the System Power LED blinks RED 8 times, one every second, followed by a 2-second pause. Also 8 simultaneous beeps will be heard. A Boot Block recovery mode message is displayed on the screen (some models).

To recover the system after it enters Boot Block recovery mode, complete the following steps:

1. If there is a diskette in the diskette drive or a CD in the CD drive, remove the diskette and CD and turn off the power.

Desktop Management

2. Insert a ROMPaq diskette into the diskette drive or, if permitted on this computer, a ROMPaq CD into the CD drive.

3. Turn on the computer.

If no ROMPaq diskette or ROMPaq CD is found, you will be prompted to insert one and restart the computer.

If a setup password has been established, the Caps Lock light will turn on and you will be prompted to enter the password.

4. Enter the setup password.

If the system successfully starts from the diskette and successfully reprograms the ROM, then the three keyboard lights will turn on. A rising tone series of beeps also signals successful completion.

5. Remove the diskette or CD and turn the power off.

6. Turn the power on again to restart the computer.

The following table lists the various keyboard light combinations used by the Boot Block ROM (when a PS/2 keyboard is attached to the computer), and explains the meaning and action associated with each combination.

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Desktop Management

Keyboard Light Combinations Used by Boot Block ROM

Failsafe Boot

Block Mode

Num Lock Green On ROMPaq diskette not present, is bad, or

Caps Lock Green On Enter password.

Num, Caps, Scroll Lock

Diagnostic lights do not flash on USB keyboards.

✎

Keyboard

LED Color

Green Blink on in

Green On Boot Block ROM Flash successful. Turn

3.4.4 Replicating the Setup

This procedure gives an administrator the ability to quickly and easily copy one setup configuration to other computers of the same model. To replicate the setup:

1. Access the Computer Setup Utilities (F10) menu.

2. Click File > Save to Diskette. Follow the instructions on the screen.

This requires a diskette drive or a supported USB flash media device, such as Drive Key.

✎

Keyboard

LED Activity State/Message

drive not ready.

Keyboard locked in network mode. sequence, one-at-a-time— N,C,SL

power off, then on to reboot.

3. To replicate the configuration, click File > Restore from Diskette, and follow the

instructions on the screen.

System Software Manager (SSM) may also be used to distribute setup configurations to multiple computers. For more information, see

http://www.hp.com/go/ssm.

3.4.5 Dual-State Power Button

With Advanced Configuration and Power Interface (ACPI) enabled for Windows 2000 and Windows XP, the power button can function either as an on/off switch or as a suspend button. The suspend feature does not completely turn off power, but instead causes the computer to enter a low-power standby. This allows you to quickly power down without closing applications and to quickly return to the same operational state without any data loss.

To change the power button’s configuration, complete the following steps:

1. In Windows 2000, left click on the Start Button, then select Settings > Control Panel >

Power Options.

In Windows XP, left click on the Start Button, then select Control Panel > Power Options.

2. In the Power Options Properties, select the Advanced tab.

3. In the Power Button section, select the desired power button setting.

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After configuring the power button to function as a suspend button, press the power button to put the system in a very low power state (suspend). Press the button again to quickly bring the system out of suspend to full power status. To completely turn off all power to the system, press and hold the power button for four seconds.

CAUTION: Do not use the power button to turn off the computer unless the system is not responding;

turning off the power without operating system interaction could cause damage to or loss of data on the hard drive.

3.4.6 Power Management

Power Management is a feature that saves energy by shutting down certain components of the computer when they are not in use, saving energy without having to shut down the computer.

With Advanced Configuration and Power Interface (ACPI) enabled for Windows 2000 and Windows XP, timeouts (the period of inactivity allowed before shutting down these components) can be enabled, customized, or disabled using the operating system.

1. In Windows 2000, left click on the Start Button, then select Settings > Control Panel >

Power Options.

In Windows XP, left click on the Start Button, then select Control Panel > Power Options.

Desktop Management

2. In the Power Options Properties, select the Power Schemes tab.

3. Select the desired power scheme settings.

Use Display Properties to establish, modify, or disable Power Management settings for the monitor. To access Display Properties, right click on the Windows Desktop, then choose

Properties.

3.4.7 World Wide Web Site

When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system. If you plan to run a version of Microsoft Windows that is different from the version included with your computer, you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly.

HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on your HP computer.

http://www.hp.com/support. The Web site contains

3.4.8 Building Blocks and Partners

HP management solutions integrate with other systems management applications, and are based on industry standards, such as:

■ Web-Based Enterprise Management (WBEM)

■ Windows Management Interface (WMI)

■ Wake on LAN Technology

■ ACPI

■ SMBIOS

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Desktop Management

■ Pre-boot Execution (PXE) support

3.5 Asset Tracking and Security

Asset tracking features incorporated into the computer provide key asset tracking data that can be managed using HP Insight Manager, HP Client Manager or other system management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to your environment and to leverage your investment in existing tools.

HP also offers several solutions for controlling access to valuable components and information. Security features available on select models help to prevent unauthorized access to the internal components of the personal computer. By disabling parallel, serial, or USB ports, or by disabling removable media boot capability, you can protect valuable data assets. Memory Change alerts can be automatically forwarded to system management applications to deliver proactive notification of tampering with a computer’s internal components.

Protect Tools is available as an option on select systems.

✎

Use the following utilities to manage security settings on your HP computer:

■ Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide

included with the computer for additional information and instructions on using the Computer Setup Utilities.

■ Remotely, using HP Client Manager or System Software Manager. This software enables the

secure, consistent deployment and control of security settings from a simple command-line utility.

The following table and sections refer to managing security features of your computer locally through the Computer Setup Utilities (F10).

Security Features Overview

Feature Purpose How It Is Established

Removable Media Boot Control

Serial, Parallel, USB, or Infrared Interface Control

Power-On Password Prevents use of the computer

Setup Password Prevents reconfiguration of the

Prevents booting from the removable media drives (available on select drives).

Prevents transfer of data through the integrated serial, parallel, USB (universal serial bus), or infrared interface.

until the password is entered. This can apply to both initial system startup and restarts.

computer (use of the Computer Setup Utilities) until the password is entered.

From the Computer Setup Utilities (F10) menu.

For more information about Computer Setup, see the Computer Setup (F10) Utility Guide.

✎

Support for security features may vary depending on your specific computer configuration.

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Security Features Overview (Continued)

Feature Purpose How It Is Established

Desktop Management

DriveLock Prevents unauthorized access

to the data on specific hard drives. This feature is available on select models only.

Embedded Security Prevents unauthorized access

to the data on specific hard drives. This feature is available on select models only.

Master Boot Record Security May prevent unintentional or

malicious changes to the Master Boot Record of the current bootable disk, and provides a means of recovering the “last known good” MBR.

Memory Change Alerts Detects when memory

modules have been added, moved, or removed; notifies user and system administrator.

Ownership Tag Displays ownership

information, as defined by the system administrator, during system startup (protected by setup password).

From the Computer Setup Utilities (F10) menu.

For information on enabling Memory Change Alerts, refer to the online Intelligent Manageability Guide.

From the Computer Setup Utilities (F10) menu.

Cable Lock Provision Inhibits access to the interior of

the computer to prevent unwanted configuration changes or component removal. Can also be used to secure the computer to a fixed object to prevent theft.

Security Loop Provision Inhibits access to the interior of

the computer to prevent unwanted configuration changes or component removal.

For more information about Computer Setup, see the Computer Setup (F10) Utility Guide.

✎

Support for security features may vary depending on your specific computer configuration.

Install a cable lock to secure the computer to a fixed object.

Install a lock in the security loop to prevent unwanted configuration changes or component removal.

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Desktop Management

3.5.1 Password Security

The power-on password prevents unauthorized use of the computer by requiring entry of a password to access applications or data each time the computer is turned on or restarted. The setup password specifically prevents unauthorized access to Computer Setup, and can also be used as an override to the power-on password. That is, when prompted for the power-on password, entering the setup password instead will allow access to the computer.

A network-wide setup password can be established to enable the system administrator to log in to all network systems to perform maintenance without having to know the power-on password, even if one has been established.

3.5.2 Establishing a Setup Password Using Computer Setup

Establishing a setup password through Computer Setup prevents reconfiguration of the computer (use of the Computer Setup (F10) utility) until the password is entered.

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer

Setup. Press

If you do not press the F10 key at the appropriate time, you must turn the computer off, then on

✎

again, and press the

If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

Enter to bypass the title screen, if necessary.

F10 key again to access the utility.

3. Select Security, then select Setup Password and follow the instructions on the screen.

4. Before exiting, click File > Save Changes and Exit.

3.5.3 Establishing a Power-On Password Using Computer Setup

Establishing a power-on password through Computer Setup prevents access to the computer when power is turned on, unless the password is entered. When a power-on password is set, Computer Setup presents Password Options under the Security menu. Password options include Password Prompt on Warm Boot. When Password Prompt on Warm Boot is enabled, the password must also be entered each time the computer is rebooted.

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer

Setup. Press

If you do not press the F10 key at the appropriate time, you must turn the computer off, then on

✎

again, and press the

If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3. Select Security, then Power-On Password and follow the instructions on the screen.

4. Before exiting, click File > Save Changes and Exit.

Enter to bypass the title screen, if necessary.

F10 key again to access the utility.

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Desktop Management

Entering a Power-On Password

To enter a power-on password, complete the following steps:

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. When the key icon appears on the monitor, type your current password, then press Enter.

Type carefully; for security reasons, the characters you type do not appear on the screen.

✎

If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the computer, then turn it on again before you can continue.

Entering a Setup Password

If a setup password has been established on the computer, you will be prompted to enter it each time you run Computer Setup.

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer

Setup. Press

If you do not press the F10 key at the appropriate time, you must turn the computer off, then on

✎

again, and press the

If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

Enter to bypass the title screen, if necessary.

F10 key again to access the utility.

3. When the key icon appears on the monitor, type the setup password, then press the Enter

key.

Type carefully; for security reasons, the characters you type do not appear on the screen.

✎

If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the computer, then turn it on again before you can continue.

Changing a Power-On or Setup Password

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. To change the setup password, run Computer Setup.

2. To change the Power-On password, go to step 3.

To change the Setup password, as soon as the computer is turned on, press and hold the F10 key until you enter Computer Setup. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key at the appropriate time, you must turn the computer off, then on

✎

again, and press the

If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

F10 key again to access the utility.

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Desktop Management

3. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown:

current password/new password/new password

Type carefully; for security reasons, the characters you type do not appear on the screen.

✎

4. Press the Enter key.

The new password takes effect the next time you turn on the computer.

Refer to the “National Keyboard Delimiter Characters” section in this chapter for information

✎

about the alternate delimiter characters. The power-on password and setup password may also be changed using the Security options in Computer Setup.

Deleting a Power-On or Setup Password

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. To delete the setup password, run Computer Setup.

2. To delete the Power-On password, go to step 3.

To delete the Setup password, as soon as the computer is turned on, press and hold the F10 key until you enter Computer Setup. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key at the appropriate time, you must turn the computer off, then on

✎

again, and press the

If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3. When the key icon appears, type your current password followed by a slash (/) or alternate delimiter character as shown:

current password/

4. Press the Enter key.

Refer to “National Keyboard Delimiter Characters” section in this chapter for information about

✎

the alternate delimiter characters. The power-on password and setup password may also be changed using the Security options in Computer Setup.

F10 key again to access the utility.

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Desktop Management

National Keyboard Delimiter Characters

Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your computer.

National Keyboard Delimiter Characters

Arabic / Greek - Russian / Belgian = Hebrew . Slovakian BHCSY* - Hungarian - Spanish Brazilian / Italian - Swedish/Finnish / Chinese / Japanese / Swiss Czech - Korean / Taiwanese / Danish - Latin American - Thai / French ! Norwegian - Turkish . French Canadian é Polish - U.K. English / German - Portuguese - U.S. English / * For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia

Clearing Passwords

To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps:

1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet.

2. Disconnect the keyboard, monitor, and any other external devices connected to the computer.

WARNING: To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to

disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.

CAUTION: When the computer is plugged in, the power supply always has voltage applied to the

system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system.

CAUTION: Static electricity can damage the electronic components of the computer or optional

equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information.

3. Remove the computer cover or access panel.

4. Locate the header and jumper.

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Desktop Management

The password jumper is green so that it can be easily identified. For assistance locating the

✎

password jumper and other system board components, see the Illustrated Parts Map (IPM) for that particular system.

5. Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost.

6. Replace the computer cover or access panel.

7. Reconnect the external equipment.

8. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features.

9. To establish new passwords, repeat steps 1 through 4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8. Establish the new passwords in Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Documentation CD for Computer Setup instructions.

3.5.4 DriveLock

DriveLock is an industry-standard security feature that prevents unauthorized access to the data on specific hard drives. DriveLock has been implemented as an extension to Computer Setup. It is only available on certain systems and only when DriveLock-capable hard drives are detected.

DriveLock is intended for HP customers for whom data security is the paramount concern. For such customers, the cost of the hard drive and the loss of the data stored on it is inconsequential when compared with the damage that could result from unauthorized access to its contents. In order to balance this level of security with the practical need to accommodate a forgotten password, the HP implementation of DriveLock employs a two-password security scheme. One password is intended to be set and used by a system administrator while the other is typically set and used by the end-user. There is no “back-door” that can be used to unlock the drive if both passwords are lost. Therefore, DriveLock is most safely used when the data contained on the hard drive is replicated on a corporate information system or is regularly backed up.

In the event that both DriveLock passwords are lost, the hard drive is rendered unusable. For users who do not fit the previously defined customer profile, this may be an unacceptable risk. For users who do fit the customer profile, it may be a tolerable risk given the nature of the data stored on the hard drive.

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Desktop Management

Using DriveLock

The DriveLock option appears under the Security menu in Computer Setup. The user is presented with options to set the master password or to enable DriveLock. A user password must be provided in order to enable DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled. This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future. Once the master password is set, the system administrator may enable DriveLock or choose to keep it disabled.

If a locked hard drive is present, POST will require a password to unlock the device. If a power-on password is set and it matches the device’s user password, POST will not prompt the user to re-enter the password. Otherwise, the user will be prompted to enter a DriveLock password. Either the master or the user password may be used. Users will have two attempts to enter a correct password. If neither attempt succeeds, POST will continue but the drive will remain inaccessible.

DriveLock Applications

HP recommends that the system administrator be responsible for configuring the hard drive which would involve, among other things, setting the DriveLock master password. In the event that the user forgets the user password or the equipment is passed on to another employee, the master password can always be used to reset the user password and regain access to the hard drive.

HP recommends that corporate system administrators who choose to enable DriveLock also establish a corporate policy for setting and maintaining master passwords. This should be done to prevent a situation where an employee intentionally or unintentionally sets both DriveLock passwords before leaving the company. In such a scenario, the hard drive would be rendered unusable and require replacement. Likewise, by not setting a master password, system administrators may find themselves locked out of a hard drive and unable to perform routine checks for unauthorized software, other asset control functions, and support.

For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice. For these users, the potential loss of a hard drive resulting from forgetting both passwords is much greater than the value of the data DriveLock has been designed to protect. Access to Computer Setup and DriveLock can be restricted through the Setup password. By specifying a Setup password and not giving it to end users, system administrators are able to restrict users from enabling DriveLock.

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Desktop Management

3.5.5 Master Boot Record Security

The Master Boot Record (MBR) contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some computer viruses or by the incorrect use of certain disk utilities. It also allows you to recover the “last known good” MBR, should changes to the MBR be detected when the system is restarted.

To enable MBR Security, complete the following steps:

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer Setup. Press

If you do not press the F10 key at the appropriate time, you must turn the computer off, then on

✎

again, and press the

If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3. Select Security > Master Boot Record Security > Enabled.

4. Select Security > Save Master Boot Record.

Enter to bypass the title screen, if necessary.

F10 key again to access the utility.

5. Before exiting, click File > Save Changes and Exit.

When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS-DOS or Windows Safe Mode.

Most operating systems control access to the MBR of the current bootable disk; the BIOS cannot

✎

prevent changes that may occur while the operating system is running.

Each time the computer is turned on or restarted, the BIOS compares the MBR of the current bootable disk to the previously saved MBR. If changes are detected and if the current bootable disk is the same disk from which the MBR was previously saved, the following message is displayed:

1999—Master Boot Record has changed.

Press any key to enter Setup to configure MBR Security.

Upon entering Computer Setup, you must

■ Save the MBR of the current bootable disk;

■ Restore the previously saved MBR; or

■ Disable the MBR Security feature.

You must know the setup password, if one exists.

If changes are detected and if the current bootable disk is not the same disk from which the MBR was previously saved, the following message is displayed:

2000—Master Boot Record Hard Drive has changed.

Press any key to enter Setup to configure MBR Security.

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Desktop Management

Upon entering Computer Setup, you must

■ Save the MBR of the current bootable disk; or

■ Disable the MBR Security feature.

You must know the setup password, if one exists.

In the unlikely event that the previously saved MBR has been corrupted, the following message is displayed:

1998—Master Boot Record has been lost.

Press any key to enter Setup to configure MBR Security.

Upon entering Computer Setup, you must

■ Save the MBR of the current bootable disk; or

■ Disable the MBR Security feature.

You must know the setup password, if one exists.

3.5.6 Before You Partition or Format the Current Bootable Disk

Ensure that MBR Security is disabled before you change partitioning or formatting of the current bootable disk. Some disk utilities, such as FDISK and FORMAT, attempt to update the MBR. If MBR Security is enabled when you change partitioning or formatting of the disk, you may receive error messages from the disk utility or a warning from MBR Security the next time the computer is turned on or restarted. To disable MBR Security, complete the following steps:

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer Setup. Press

If you do not press the F10 key at the appropriate time, you must turn the computer off, then on

✎

again, and press the

If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3. Select Security > Master Boot Record Security > Disabled.

4. Before exiting, click File > Save Changes and Exit.

Enter to bypass the title screen, if necessary.

F10 key again to access the utility.

3.5.7 Cable Lock Provision

The rear panel of the computer accommodates a cable lock so that the computer can be physically secured to a work area.

For illustrated instructions, please see the Removal and Replacement Chapter for the specific chassis.

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3.5.8 Fingerprint Identification Technology

Eliminating the need to enter user passwords, HP Fingerprint Identification Technology tightens network security, simplifies the login process, and reduces the costs associated with managing corporate networks. Affordably priced, it is not just for high-tech, high-security organizations anymore.

Support for Fingerprint Identification Technology varies by model.

✎

For more information, visit http://www.hp.com/security.

3.6 Fault Notification and Recovery

Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime.

If the computer is connected to a network managed by HP Client Manager, the computer sends a fault notice to the network management application. With HP Client Manager Software, you can also remotely schedule diagnostics to automatically run on all managed PCs and create a summary report of failed tests.

3.6.1 Drive Protection System

The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in select HP computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement.

When HP computers are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. Your service provider can use this information to help diagnose conditions that caused you to run the DPS software. Refer to the Troubleshooting Guide for instructions on using DPS.

3.6.2 Surge-Tolerant Power Supply

An integrated surge-tolerant power supply provides greater reliability when the computer is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss.

3.6.3 Thermal Sensor

The thermal sensor is a hardware and software feature that tracks the internal temperature of the computer. This feature displays a warning message when the normal range is exceeded, which gives you time to take action before internal components are damaged or data is lost.

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Ultra ATA Drive Guidelines and Features

4.1 Ultra ATA Jumpers

Ultra ATA drives are configured by means of jumper settings. Factory-installed drives ship with the jumpers preset to the cable-select mode; therefore, no jumper setting changes are required on factory pre installed, replacement, or option drives. With cable-select, the drive is configured as either Master (Drive/Device 0) or Slave (Drive/Device 1) by its physical attachment to the cable.

If you purchase a third-party hard drive, refer to the documentation included with the drive kit to ensure proper cable installation and configuration.

All drives on a controller channel need to have their jumpers either in the cable-select mode or

✎

have the individual drive jumper installed on the appropriate Master (Drive/Device 0) or Slave (Drive/Device 1) position.

4.2 Ultra ATA Cables

When installing a second device on either the primary or secondary controller, you must use an industry standard 80-conductor Ultra ATA cable for optimal performance. These cables have a maximum length of 18 inches and a maximum distance of 6 inches between the two devices for a two-drive cable.

Drives operating at speeds faster than those of the Ultra ATA-33 devices require industry-standard 40-pin, 80-conductor cables to maintain the higher data transfer rates possible with the improved technology.

When using Ultra ATA-133, -100, -66, and slower -33 drives in the same system, each drive will operate at its appropriate data transfer rate.

4.2.1 Cable Layout

The faces of industry-standard cable connectors are color coded for easy recognition:

■ System board connector = blue face

■ Device 0 connector = black face

■ Device 1 connector = gray face

The color code of an industry-standard cable is valid only if the drive’s jumper is in the

✎

cable-select position.

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Ultra ATA Drive Guidelines and Features

Single-Drive Cable

System

Board

Blue Face

Device 0 (master)

Black

Face

Two-Drive Cable

System

Board

Blue Face

On a two-drive cable, the Drive/Device 0 connector is always the farthest one from the system board connector and the Drive/Device 1 connector is always the closest to the system board connector.

Some cables may be labeled “Drive 0” instead of “Device 0” and “Drive 1” instead of

✎

“Device 1”.

Device 1

(slave)

Gray

Face

Device 0

(master)

Black

Face

4.3 Drive Installation Guidelines

Most computer system boards have two ATA (IDE) controller channels with a dedicated connector for each controller. One controller is designated as the primary and the other as the secondary controller.

Each of the two controllers can have up to two devices attached to it. Each computer system may therefore have a maximum of four ATA/ATAPI drives. All drives are connected to these controllers using an industry-standard 80-conductor cable.

The industry standard 1.44 MB diskette drive has its own separate channel and is not included as

✎

a part of the maximum four drives.

Any drive attached to a controller must have a drive designation. If only a single drive is connected to a controller and its jumper is in the cable-select position, it is designated as the Master Drive (Drive/Device 0) by its attachment to the Drive/Device 0 cable position. If two cable-selected drives are connected to a single controller, one will be designated by its attachment to the cable as the Master (Drive/Device 0) and the other as Slave (Drive/Device 1).

For optimal performance of a computer system, all drives need to be attached to the ATA controllers in a specified sequence. This sequence is determined by the device class of the drives and by specific attach sequence rules.

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4.3.1 Device Classes

In order to determine the best drive attach sequence, ATA/ATAPI drives are segregated into four different classes based upon the bandwidth demands they place on an ATA controller. The most demanding devices are in Class 1 and the least demanding are in Class 4.

Ultra ATA Drive Guidelines and Features

Class 1

Hard

Drives

ATA-100 ATA-66 ATA-33

Class 2

High Speed

Optical Drives

DVD DVD-CD R/W

Class 3

Optical Storage

Drives

R/W CD-ROM CD-ROM

General Attach Guidelines

■ The lower the device class number, the faster the device and the more bandwidth required.

■ Drives installed in the Device 0 positions on both the primary and secondary controllers

receive the greatest possible bandwidth.

■ The bootable ATA hard drive should always be installed on the primary controller in the

Device 0 position.

4.3.2 Attach Sequence Rules by Class Priority

Drives should be attached in the sequence shown for optimum performance starting at position 1.

Class 4

Magnetic

Storage Drives

LS-120 Tape Zip

Primary

Controller*

Secondary

Controller

Device 1 Device 0

*If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule.

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Ultra ATA Drive Guidelines and Features

The attach sequence rule may also be stated in table format:

Sequence Description

1 The lowest class drive - bootable hard drive recommended.

2 If only two drives, the last drive goes here; otherwise the lowest class of the

remaining drives.

3 If only three drives, attach the final drive here. If a fourth drive exists, attach the

lowest class drive here.

4 If there is a fourth drive, attach the final drive here - the drive with the highest

class number of all devices.

*If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule.

The rules allow for:

■ Keeping the hard drive on a separate controller channel maximizes drive performance until a

fourth device is added.

General Attach Sequence Rule*

■ Keeping the hard drives and removable media drives on separate controller channels

maximizes compatibility.

■ Keeping the hard drive and the writable optical drive on separate controller channels

maximizes optical drive reliability.

4.3.3 Attach Sequence Worksheet

Use the worksheet below for obtaining optimum system performance when setting up a computer with multiple drives. Use the General Attach Sequence Rule to determine the best drive installation sequence.

Attach Sequence Worksheet

Device Name Device Class

Two examples of how to use the worksheet are:

Position

Number

Controller

Name

Device

Number

■ Three device installation

■ Four device installation

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Ultra ATA Drive Guidelines and Features

Example 1: Three Device Installation Sample

A system has three devices: Ultra ATA-100 hard drive, CD-ROM drive, and a DVD drive. Using the Device Class Table in Section 4.3.1, the devices may be identified as:

■ Ultra ATA-100 hard drive = Class 1

■ DVD drive = Class 2

■ CD-ROM drive = Class 3

Attach Sequence Worksheet - Three Device Installation (Sample)

Device

Device Name

Ultra ATA-100 hard drive 1 1 Primary 0

DVD drive 2 2 Secondary 0

CD-ROM drive 3 3 Secondary 1

Class

Primary

Position

Number

Controller

Name

Device

Number

Controller*

Secondary

Controller

Device 1 Device 0

Example 2: Four Device Installation Sample

A system has four devices: Ultra ATA-100 hard drive, Ultra ATA-100 hard drive, DVD-CDR/W drive, and a ZIP-250 drive. Using the Device Class Table in Section 4.3.1, the devices may be reidentified as:

■ Ultra ATA-100 hard drive = Class 1

■ DVD-CDR/W drive = Class 2

■ ZIP-250 drive = Class 4

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Ultra ATA Drive Guidelines and Features

Attach Sequence Worksheet - Four Device Installation (Sample)

Device

Device Name

Ultra ATA-100 hard drive 1 1 Primary 0

DVD-CDR/W drive 2 2 Secondary 0

ZIP-250 drive 4 3 Secondary 1

Ultra ATA-100 hard drive*

Class

1 4 Primary 1

Position

Number

Controller

Name

Device

Number

*If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule.

Primary

Controller*

Secondary

Controller

Device 1 Device 0

4.3.4 Additional Drive Application Notes

■ When replacing a hard drive, the replacement should be of the same type (Ultra ATA -33,

-66, or -100) as that being removed to retain the same level of performance.

■ When Ultra ATA and SCSI hard drives are mixed in the same system, the Ultra ATA drive

will become the boot drive unless the boot order is changed in Computer Setup (F10 Setup).

4.4 SMART

The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.

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4.5 Drive Capacities

The combination of the file system and the operating system used in the computer determines the maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may be properly accessed by the operating system. A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space.

The table that follows identifies the capabilities and restrictions imposed on the computer by the combinations of file and operating systems.

Microsoft to Drive Manufacturer Size Conversion Table*

Ultra ATA Drive Guidelines and Features

Drive Size as Identified by Microsoft

Operating System

2 GB 2.1 GB

4 GB 4.3 GB

32 GB 34.4 GB

64 GB 68.7 GB

128 GB 137 GB

2 TB 2.199 TB

*Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2.

Drive/Partition Capacity Limits

File

System

FAT 32 ATA Windows 2000/ XP 32 GB 128 GB

FAT 32 SCSI Windows 2000/ XP 32 GB 2 TB

Controller

Type O perating System

Drive Size as Identified by

Drive Manufacturers

Maximum Size

Partition Drive

NTFS ATA Windows NT/2000/XP 128 GB 128 GB

NTFS SCSI Windows NT/2000/XP 2TB 2TB

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Ultra ATA Drive Guidelines and Features

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Identifying the Chassis, Routine Care, and

Disassembly Preparation

This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service.

CAUTION: When the computer is plugged into an AC power source voltage is always applied to the

system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

5.1 Chassis Designations

5.1.1 Microtower (µT)

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Identifying the Chassis, Routine Care, and Disassembly Preparation

5.1.2 Small Form Factor (SFF)

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Identifying the Chassis, Routine Care, and Disassembly Preparation

5.2 Electrostatic Discharge Information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

5.2.1 Generating Static

The following table shows that:

■ Different activities generate different amounts of static electricity.

■ Static electricity increases as humidity decreases.

Relative Humidity

Event 55% 40% 10%

Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs* from plastic tube

Removing DIPs* from vinyl tray Removing DIPs* from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box

*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.

7,500 V 3,000 V 400 V 400 V

2,000 V 3,500 V 7,000 V 5,000 V

15,000 V 5,000 V 800 V 700 V

4,000 V 5,000 V 20,000 V 11,000 V

700 volts can degrade a product.

✎

5.2.2 Preventing Electrostatic Damage to Equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories.

■ To avoid hand contact, transport products in static-safe containers such as tubes, bags, or

boxes.

■ Protect all electrostatic parts and assemblies with conductive or approved containers or

packaging.

35,000 V 12,000 V 6,000 V 2,000 V

11,500 V 14,500 V 26,500 V 21,000 V

■ Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.

■ Place items on a grounded surface before removing them from their container.

■ Always be properly grounded when touching a sensitive component or assembly.

■ Avoid contact with pins, leads, or circuitry.

■ Place reusable electrostatic-sensitive parts from assemblies in protective packaging or

conductive foam.

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Identifying the Chassis, Routine Care, and Disassembly Preparation

5.2.3 Personal Grounding Methods and Equipment

Use the following equipment to prevent static electricity damage to equipment:

■ Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the

ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

■ Heel straps/Toe straps/Boot straps can be used at standing workstations and are

compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.

Static Shielding Protection Levels

Method Voltage

Antistatic plastic Carbon-loaded plastic Metallized laminate

1,500 7,500 15,000

5.2.4 Grounding the Work Area

To prevent static damage at the work area, use the following precautions:

■ Cover the work surface with approved static-dissipative material. Provide a wrist strap

connected to the work surface and properly grounded tools and equipment.

■ Use static-dissipative mats, foot straps, or air ionizers to give added protection.

■ Handle electrostatic sensitive components, parts, and assemblies by the case or PCB

laminate. Handle them only at static-free work areas.

■ Turn off power and input signals before inserting and removing connectors or test

equipment.

■ Use fixtures made of static-safe materials when fixtures must directly contact dissipative

surfaces.

■ Keep work area free of nonconductive materials such as ordinary plastic assembly aids and

Styrofoam.

■ Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

5.2.5 Recommended Materials and Equipment

Materials and equipment that are recommended for use in preventing static electricity include:

■ Antistatic tape

■ Antistatic smocks, aprons, or sleeve protectors

■ Conductive bins and other assembly or soldering aids

■ Conductive foam

■ Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance

■ Static-dissipative table or floor mats with hard tie to ground

■ Field service kits

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Identifying the Chassis, Routine Care, and Disassembly Preparation

■ Static awareness labels

■ Wrist straps and footwear straps providing one-megohm +/- 10% resistance

■ Material handling packages

■ Conductive plastic bags

■ Conductive plastic tubes

■ Conductive tote boxes

■ Opaque shielding bags

■ Transparent metallized shielding bags

■ Transparent shielding tubes

5.3 Routine Care

5.3.1 General Cleaning Safety Precautions

1. Never use solvents or flammable solutions to clean the computer.

2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component.

3. Always unplug the computer when cleaning with liquids or damp cloths.

4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.

5. Disconnect the keyboard before cleaning it.

6. Wear safety glasses equipped with side shields when cleaning the keyboard.

5.3.2 Cleaning the Computer Case

Follow all safety precautions in Section 5.3.1, “General Cleaning Safety Precautions,” before cleaning the computer.

To clean the computer case, follow the procedures described below:

■ To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.

■ For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it

with a cloth or swab dampened with clear water.

■ For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will

evaporate quickly and not leave a residue.

■ After cleaning, always wipe the unit with a clean, lint-free cloth.

■ Occasionally clean the air vents on the computer. Lint and other foreign matter can block the

vents and limit the airflow.

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Identifying the Chassis, Routine Care, and Disassembly Preparation

5.3.3 Cleaning the Keyboard

Follow all safety precautions in Section 5.3.1, “General Cleaning Safety Precautions,” before cleaning the keyboard.

To clean the tops of the keys or the keyboard body, follow the procedures described in Section

5.3.2, “Cleaning the Computer Case.”

When cleaning debris from under the keys, review all rules in Section 5.3.1, “General Cleaning

Safety Precautions,” before following these procedures:

CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under

the keys.

■ Visible debris underneath or between the keys may be removed by vacuuming or shaking.

■ Canned, pressurized air may be used to clean debris from under the keys. Caution should be

used as too much air pressure can dislodge lubricants applied under the wide keys.

■ If you remove a key, use a specially designed key puller to prevent damage to the keys. This

tool is available through many electronic supply outlets.

CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are

improperly removed or installed, the keyboard may not function properly.

■ Cleaning under a key may be done with a swab moistened with isopropyl alcohol and

squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.

5.3.4 Cleaning the Monitor

■ Wipe the monitor screen with a clean cloth moistened with water or with a towelette

designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor.

■ To clean the monitor body follow the procedures in Section 5.3.2, “Cleaning the Computer

Case.”

5.3.5 Cleaning the Mouse

Before cleaning the mouse, ensure that the power to the computer is turned off.

■ Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull

out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.

■ To clean the mouse body, follow the procedures in Section 5.3, “Routine Care.”

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Identifying the Chassis, Routine Care, and Disassembly Preparation

5.4 Service Considerations

Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer.

5.4.1 Power Supply Fan

The power supply fan is a variable-speed fan based on the temperature in the power supply.

CAUTION: The cooling fan is off only when the computer is turned off or the power cable has been

disconnected.

The cooling fan is always on when the computer is either in the “On,” “Standby,” or “Suspend” modes.

You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

5.4.2 Tools and Software Requirements

To service the computer, you need the following:

■ Torx T-15 screwdriver (Compaq screwdriver with bits, PN 161946-001)

■ Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)

■ Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)

■ Phillips #2 screwdriver

■ Diagnostics software

5.4.3 Screws

The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

Metric screws have a black finish.

✎

U.S. screws have a silver finish.

As each subassembly is removed from the computer, it should be placed away from the work

✎

area to prevent damage.

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Identifying the Chassis, Routine Care, and Disassembly Preparation

5.4.4 Cables and Connectors

Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.

CAUTION: When servicing this computer, ensure that cables are placed in their proper location during

the reassembly process. Improper cable placement can damage the computer.

5.4.5 Hard Drives

Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares.

■ If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective

packaging and label the package “Fragile: Handle With Care.”

■ Do not remove hard drives from the shipping package for storage. Keep hard drives in their

protective packaging until they are actually mounted in the CPU.

■ Avoid dropping drives from any height onto any surface.

■ If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard

drive while the computer is on or in standby mode.

■ Before handling a drive, ensure that you are discharged of static electricity. While handling a

drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to

■ Do not use excessive force when inserting a drive.

■ Avoid exposing a hard drive to liquids, temperature extremes, or products that have

magnetic fields such as monitors or speakers.

Section 5.2, “Electrostatic Discharge Information.”

5.4.6 Lithium Coin Cell Battery

The battery that comes with the computer provides power to the real-time clock and has a lifetime of about three years.

See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures.

WARNING: This computer contains a lithium battery. There is a risk of fire and chemical burn if the

battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC).

CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the

general household waste.

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Removal and Replacement Procedures—

Microtower (µT) Chassis

Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.

Not all features listed in this guide are available on all computers.

✎

6.1 Preparation for Disassembly

See Chapter 5, “Identifying the Chassis, Routine Care, and Disassembly Preparation,” for initial procedures.

1. Remove/disengage any security devices that prohibit opening the computer (Section 6.2,

“External Security Devices,” Section 6.2.1, “Installing a Cable Lock,” and Section 6.2.2, “Installing a Padlock”).

2. Close any open software applications.

3. Exit the operating system.

4. Remove any diskette or compact disc from the computer.

5. Turn off the computer and any peripheral devices that are connected to it.

CAUTION: Turn off the computer before disconnecting any cables.

CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as

the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected before servicing a unit.

6. Disconnect the power cord from the electrical outlet and then from the computer.

7. Disconnect all peripheral device cables from the computer.

During disassembly, label each cable as you remove it, noting its position and routing. Keep all

✎

screws with the units removed.

CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong

screw in an application may damage the unit.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.2 External Security Devices

6.2.1 Installing a Cable Lock

The cable lock may be used to secure the computer access panel to the chassis and, at the same time, secure the computer to a fixed object.

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6.2.2 Installing a Padlock

A padlock may be used by itself to secure the access panel to the computer chassis. A padlock may also be used with a security cable to secure the computer to a fixed object.

Removal and Replacement Procedures— Microtower (µT) Chassis

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.3 Access Panel

1. Prepare the computer for disassembly (Chapter 6, “Removal and Replacement Procedures—

Microtower (µT) Chassis”).

CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that

the power cord is disconnected from the electrical outlet.

2. Loosen the captive thumbscrew 1 that secures the access panel to the computer chassis.

3. Slide the access panel 2 back about 1 inch (2.5 cm), then lift it off the unit.

You may want to lay the computer on its side to install internal parts. Be sure the side with the

✎

access panel and pull grip is facing up.

To install the access panel, reverse the removal procedure.

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6.4 Front Bezel

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel (Section 6.3, “Access Panel”).

3. To remove the front bezel, press in on the two bottom tabs on the left side of the bezel 1 so that they release from the chassis. Then press in on the upper tab on the left side of the bezel 2 so that it releases from the chassis. The bezel will rotate out slightly from left to right.

CAUTION: Do not over-rotate or try to pull the bezel off at this point, otherwise you may break the

remaining hooks on the inside of the bezel.

Removal and Replacement Procedures— Microtower (µT) Chassis

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Removal and Replacement Procedures— Microtower (µT) Chassis

4. Press down on the upper right corner of the bezel to release the hook that secures the top of the bezel to the chassis 1. Continue to rotate the bezel, then push the bezel to the left to release the right side latches and rotate the bezel off the chassis from left to right 2.

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Removal and Replacement Procedures— Microtower (µT) Chassis

To reinstall the front bezel,

1. Position the chassis in the upright position.

2. Insert the two hooks on the right side of the bezel 1 into the rectangular holes on the chassis then rotate the bezel into place 2 so that the three tabs on the left side of the bezel and the single tab on the upper right corner of the bezel snap into the slots on the chassis.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.5 Front Drive Bezels

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel (Section 6.3, “Access Panel”).

3. Remove the front bezel (Section 6.4, “Front Bezel”).

6.5.1 5.25" Drive Bezel Blank

Press the two retaining tabs on the inside of the large bezel 1 towards the outside of the bezel to release the bezel blank. At the same time, pull the bezel blank in 2 to remove it from the front bezel.

To install a bezel blank, reverse the removal procedure.

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6.5.2 Diskette Drive Bezel

Press the two upper 1 or the two lower 2 tabs for the diskette drive bezel towards the center of the drive bezel and push the bezel out to remove it from the front bezel.

Removal and Replacement Procedures— Microtower (µT) Chassis

To install a bezel or a bezel blank, reverse the removal procedure.

6.5.3 3.5" Drive Bezel Blank

Press the two upper 1 or the two lower 2 tabs for the 3.5" drive bezel towards the center of the

3.5" drive bezel and push the bezel blank out to remove it from the front bezel.

To install a bezel blank, reverse the removal procedure.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.6 Memory Modules

CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is

important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other.

CAUTION: Static electricity can damage the electronic components of the computer or optional cards.

Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. Refer to Chapter for more information.

CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so

may damage the module.

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

WARNING: To reduce risk of personal injury from hot surfaces, allow the internal system components

to cool before touching.

Section 6.3, “Access Panel”).

3. Open both latches of the memory module socket 1, and insert the memory module into the socket 2. Begin by installing a module into the socket nearest the preinstalled module, and install the modules following the numerical order of the sockets.

A memory module can be installed in only one way. Match the notch on the module with the tab

✎

on the memory socket.

4. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position 3.

5. Repeat steps 3 and 4 for any additional modules that you want to install.

To reassemble the computer, reverse the removal procedure.

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6.7 Expansion Cards

6.7.1 Expansion Slot Cover

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. On the rear of the computer, slide the slot cover lock up to access the expansion slot covers.

Section 6.3, “Access Panel”).

Removal and Replacement Procedures— Microtower (µT) Chassis

For instructions on PCI expansion cards, see Section 6.7.2, “PCI Expansion Card.”

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.7.2 PCI Expansion Card

For preliminary steps, see Section 6.7.1, “Expansion Slot Cover.”

1. Lay the computer on its side with the open side facing up.

If replacing a PCI expansion card go to step 2.

If installing a PCI expansion card for the first time in a computer, skip to step 5.

2. When removing an expansion card from a standard expansion socket, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket.

3. Pull the expansion card straight up from the socket 1 then away from the inside of the chassis 2 to maneuver the card out of the computer.

CAUTION: Be sure not to scrape the card against the other components.

CAUTION: After removing an expansion card, you must replace it with a new card or cover the open

slot (for example, with a metal slot cover or a piece of cardboard taped in place) for proper cooling of internal components during operation.

4. Store the old card in the anti-static packaging that contained the new card.

5. If you are installing a PCI expansion card for the first time in this computer you will need to remove the correct expansion slot cover at this time.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6. When installing an expansion card, hold the card just above the expansion slot on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis 1.

7. Press the card straight down into the expansion slot on the system board 2.

Press firmly on the card so that the whole connector seats properly in the expansion card slot.

✎

8. Slide the slot cover lock down toward the expansion card brackets and slot covers to secure them in place.

Installing the access panel will secure the slot cover lock.

✎

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.8 Drives

The computer supports up to six drives that may be installed in various configurations.

This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive.

CAUTION: Make sure personal files on the hard drive are backed up to an external storage device

before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore CD to load the Compaq factory-installed files.

6.8.1 Drive Positions

Drive Positions

Item Description Item Description

1 Optical drive* 4 Bay for optional 3.5" drive

2 Second optical drive 5 Primary hard drive

3 Diskette drive (optional) 6 Optional hard drive

*An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD-R/RW, or CD-RW/DVD Combo drive.

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6.8.2 Removing a Drive

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. Remove the front bezel (Section 6.4, “Front Bezel”).

4. Disconnect the power and data cables from the back of the drive, as shown in the following illustrations.

Disconnecting Optical Drive Cables

Removal and Replacement Procedures— Microtower (µT) Chassis

Section 6.3, “Access Panel”).

Disconnecting Diskette Drive Cables

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Removal and Replacement Procedures— Microtower (µT) Chassis

Disconnecting Hard Drive Cables

Releasing the Drives

5. A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the latch drive bracket 1 for the drive you want to remove, then slide the drive from its drive bay

6. Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive.

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6.8.3 Installing a Drive

CAUTION: To prevent loss of work and damage to the computer or drive:

■ If you are inserting or removing a hard drive, shut down the operating system properly, then turn off

the computer. Do not remove a hard drive while the computer is on or in standby mode.

■ Before handling a drive, ensure that you are discharged of static electricity. While handling a drive,

avoid touching the connector. For more information about preventing electrostatic damage, refer to Chapter 5 for more information

■ Handle a drive carefully; do not drop it.

■ Do not use excessive force when inserting a drive.

■ Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields

such as monitors or speakers.

1. Install four guide screws (two on each side) into the new drive. The screws help guide the drive into its proper position in the bay.

❏ If this is a new installation, guide screws are provided on the front of the chassis under

the front bezel.

❏ If this is a replacement drive, use the screws taken from the old drive.

Removal and Replacement Procedures— Microtower (µT) Chassis

There are a total of eight extra guide screws on the front of the chassis. Four have U.S. threads

✎

and four have metric threads. Metric screws have a black finish. U.S. threaded screws have a silver finish. Make sure to install the appropriate guide screws into the drive.

2. Align the guide screws with the guide slots, then slide the drive into the drive bay, making sure it is fully seated.

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Removal and Replacement Procedures— Microtower (µT) Chassis

3. Reconnect the power and data cables to the drive as shown in the following illustrations.

Refer to Chapter 4, “Ultra ATA Drive Guidelines and Features,” and Section 4.3, “Drive

✎

Installation Guidelines,” for information on attaching the cabling to get optimum performance.

Connecting Optical Drive Cables

Connecting Diskette Drive Cables

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Removal and Replacement Procedures— Microtower (µT) Chassis

Connecting Hard Drive Cables

4. Install the front bezel (Section 6.4, “Front Bezel”).

5. Install the access panel (Section 6.3, “Access Panel”).

6. Turn on the computer.

If you replaced the primary hard drive, the restore CD may be used to restore the operating

✎

system, software drivers, and/or any software applications that were preinstalled on the computer. Follow the instructions in the guide included with the restore CD. When the restore process has completed, reinstall any personal files that were backed up before replacing the hard drive.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.9 Chassis Fan

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. Disconnect the power cable that connects the chassis fan to the system board 1.

4. Remove the four screws from the rear of the chassis 2 that secure the fan.

5. Remove the fan from the chassis 3.

Section 6.3, “Access Panel”).

To install the chassis fan, reverse the removal procedure.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.10 Front I/O Panel Housing Assembly

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. Disconnect three attaching cables from the system board: the power switch/LED cable, the front USB cable, and the front audio cable.

4. Remove the two screws 1 that secure the housing to the chassis and then pull the housing 2 away from the chassis.

Section 6.3, “Access Panel”).

To install the housing assembly, reverse the removal procedures.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.11 Front I/O Devices

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. Remove the front I/O panel assembly (Section 6.10, “Front I/O Panel Housing Assembly”).

4. Remove the two screws 1 that hold the USB and audio port assembly in place.

5. Remove the I/O device assembly from the I/O panel 2 by pushing it out of the housing.

Section 6.3, “Access Panel”).

To install the I/O devices, reverse the removal procedures and then reinstall the housing assembly.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.12 Power Switch Assembly

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. Remove the front I/O panel assembly (Section 6.10, “Front I/O Panel Housing Assembly”).

4. Squeeze the switch holder retaining clips together 1 and push the switch assembly out of the front I/O panel housing.

5. From the inside of the I/O panel assembly, spread the clips 2 that secure the LEDs in place and then push the LEDs out of the retainers from the front side.

6. If necessary, compress the retaining clips on the LED holders and push the holders out of the front of the I/O panel housing.

7. Remove the switch from the switch holder 3.

Section 6.3, “Access Panel”).

8. To install the power switch assembly install the switch into the switch holder.

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Removal and Replacement Procedures— Microtower (µT) Chassis

9. Place the switch holder with switch installed into the inside of the front I/O panel housing and position the legs of the retaining clip into the clip slots. Press firmly so that the clips will penetrate the slot openings and latch into place. If one clip will not easily engage, it may be necessary to use the end of a ball point pen (or another thin, stiff object) to compress the clip leg while inserting it into the clip slot.

10. Push the LEDs into the their retainers. The power LED (having the blue and black leads) should be to the right when viewed from the front of the computer.

11. Reconnect the housing assembly to the front of the chassis and reconnect the cables to the system board.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.13 Processor and Heatsink

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. Disconnect the heatsink fan cable from the system board.

4. Release the tension from the heatsink 1.

5. Remove the retaining clips 2.

6. Remove the heatsink from atop the processor 3.

7. Open the ZIF socket lever 4.

8. Remove the processor 5.

Section 6.3, “Access Panel”).

To install the processor and heatsink:

1. Insert the processor into the ZIF socket.

2. Press down on the processor while rotating and locking the ZIF socket handle in place.

3. Refresh the thermal grease between the heatisnk and processor if necessary.

4. Install the heatsink and latch it in place.

5. Connect the heatsink fan control to the system board.

6. Replace the access panel and reconnect the computer.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.14 System Board

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. Remove all PCI expansion boards (Section 6.7.2, “PCI Expansion Card”).

4. Disconnect all cables connected to the system board, noting their location for reinstallation.

5. Compress the system board tray handle 1 to release the latch and slide the system board tray towards the front of the computer 2 to free it from the back of the chassis.

Section 6.3, “Access Panel”).

To install the system board, slide the tray assembly into the chassis and press down on the two places shown in the drawing 1 while sliding the tray into its locked position 2.

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6.15 Battery

The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery.

The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall

✎

socket. The lithium battery is only used when the computer is NOT connected to AC power.

WARNING: This computer contains an internal lithium manganese dioxide battery. There is a risk of fire and

burns if the battery is not handled properly. To reduce the risk of personal injury:

■ Do not attempt to recharge the battery.

■ Do not expose to temperatures higher than 140°F (60°C)

■ Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or

water.

■ Replace the battery only with the HP/Compaq spare designated for this product.

CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When

the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting Guide for information on backing up the CMOS settings.

Removal and Replacement Procedures— Microtower (µT) Chassis

Batteries, battery packs, and accumulators should not be disposed of together with the general

household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP/Compaq, their authorized partners, or their agents.

CAUTION: Static electricity can damage the electronic components of the computer or optional

equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object.

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

It may be necessary to remove an expansion card to gain access to the battery.

Section 6.3, “Access Panel”).

✎

3. Locate the battery and battery holder on the system board.

4. Depending on the type of battery holder on your system board, complete the following instructions to replace the battery:

Service Reference Guide, dc5000 360201-002 6–27

Removal and Replacement Procedures— Microtower (µT) Chassis

6.15.1 Type 1 Battery Holder

1. Lift the battery out of its holder.

2. Slide the replacement battery into position, positive side up.

3. The battery holder automatically secures the battery in the proper position.

4. Replace the computer cover or access panel (Section 6.3, “Access Panel”).

5. Plug in the computer and turn on power to the computer.

6. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide.

6–28 360201-002 Service Reference Guide, dc5000

6.15.2 Type 2 Battery Holder

1. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery 1. When the battery pops up, lift it out.

2. To insert the new battery, slide one edge of the replacement battery under the holder’s lip 2 with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery.

Removal and Replacement Procedures— Microtower (µT) Chassis

After the battery has been replaced, use the following steps to complete this procedure.

✎

3. Replace the computer cover or access panel (Section 6.3, “Access Panel”).

4. Plug in the computer and turn on power to the computer.

Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide.

Service Reference Guide, dc5000 360201-002 6–29

Removal and Replacement Procedures— Microtower (µT) Chassis

6.15.3 Type 3 Battery Holder

1. To release the battery from its holder, press back lever 1 that extends above one edge of the battery.

2. When the battery pops up, lift it out 2.

3. To insert the new battery, push it down into the holder with the positive side to the left as shown in the drawing above.

4. Replace the computer access panel (Section 6.3, “Access Panel”).

5. Plug in the computer and turn on power.

6. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide.

6–30 360201-002 Service Reference Guide, dc5000

6.16 Speaker

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. Move/remove any components necessary to gain access to the speaker.

4. Disconnect the speaker wire from the system board connector.

5. Remove the four screws 1, that secure the speaker to the chassis.

6. Remove the speaker 2.

Removal and Replacement Procedures— Microtower (µT) Chassis

Section 6.3, “Access Panel”).

To install the speaker, reverse the removal procedures.

Service Reference Guide, dc5000 360201-002 6–31

Removal and Replacement Procedures— Microtower (µT) Chassis

6.17 Power Supply

WARNING: Voltage is always present on the system board when the computer is plugged into an

active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer.

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. Disconnect all power cables from the mass storage devices and from the system board.

4. Remove the screws that connect the power supply to the chassis 1.

5. Slide the power supply toward the front of the computer, then lift it out of the computer 2.

Section 6.3, “Access Panel”).

To install the power supply, reverse the removal procedure.

6–32 360201-002 Service Reference Guide, dc5000

Removal and Replacement Procedures—

Small Form Factor (SFF) Chassis

Not all features listed in this guide are available on all computers.

✎

7.1 Preparation for Disassembly

See Chapter 5, “Identifying the Chassis, Routine Care, and Disassembly Preparation,” for initial procedures.

1. Remove/disengage any security devices that prohibit opening the computer (Section 7.2,

“External Security Devices”).

2. Close any open software applications.

3. Exit the operating system.

4. Remove any diskette or compact disc from the computer.

5. Turn off the computer and any peripheral devices that are connected to it.

CAUTION: Turn off the computer before disconnecting any cables.

CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as

6. Disconnect the power cord from the electrical outlet and then from the computer.

7. Disconnect all peripheral device cables from the computer.

During disassembly, label each cable as you remove it, noting its position and routing. Keep all

✎

screws with the units removed.

CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong

screw in an application may damage the unit.

Service Reference Guide, dc5000 360201-002 7–1

Removal and Replacement Procedures— Small Form Factor (SFF) Chassis

7.2 External S e c u r i t y Dev i c e s

7.2.1 Cable Lock

The cable lock may be used to secure the computer access panel to the chassis and, at the same time, secure the computer to a fixed object.

As shown, there are two acceptable methods for using the cable lock.While both methods work, for added security HP recommends that you use the method shown on the left where the cable lock penetrates both the access panel and the chassis.

7–2 360201-002 Service Reference Guide, dc5000

7.2 . 2 Pa d l ock

A padlock may be used by itself to secure the access panel to the computer chassis. A padlock may also be used with a security cable to secure the computer to a fixed object.

Removal and Replacement Procedures— Small Form Factor (SFF) Chassis

Service Reference Guide, dc5000 360201-002 7–3

Removal and Replacement Procedures— Small Form Factor (SFF) Chassis

7.3 C o m p u ter Access Pa n e l

1. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).

CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that

the power cord is disconnected from the electrical outlet.

2. Pull up and hold open the latch on the top of the computer 1.

3. Slide the computer access panel 2 back about 0.5inch (1.3 cm), then lift it off the unit.

When installing the access panel, press down on its center to ensure the latches are properly secured while sliding it into the locked position.

7–4 360201-002 Service Reference Guide, dc5000

7.4 Front Bezel

1. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).

2. Remove the computer access panel (Section 7.3, “Computer Access Panel”).

3. Pull up on the three release tabs 1 on the top of the bezel, then pull the front bezel away from the chassis 2.

Removal and Replacement Procedures— Small Form Factor (SFF) Chassis

To reinstall the front bezel, reverse the removal procedure

Service Reference Guide, dc5000 360201-002 7–5

Removal and Replacement Procedures— Small Form Factor (SFF) Chassis

7.5 Front Drive Bezels

1. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).

2. Remove the computer access panel (Section 7.3, “Computer Access Panel”).

3. Remove the front bezel (Section 7.4, “Front Bezel”).

4. Press the large retaining tab 1 on the left side of the bezel insert to the left and push the cover out of the front bezel 2.

To install a bezel or a bezel blank, reverse the removal procedure.

7–6 360201-002 Service Reference Guide, dc5000

HP Compaq dc5000 Service and Maintain

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Installing the Operating System

1.0.1 Installing or Upgrading Device Drivers

1.0.2 Creating a Bootable Diskette or USB Flash Media Device

1.1 HP Soft ware

Setup Utilities and Diagnostics Features

2.1 Power-On Self-Test (POST)

2.2 Computer Setup Utilities

2.2.1 Using Computer Setup (F10) Utilities

2.2.2 Computer Setup Menu

2.3 Diagnostics for Windows

2.3.1 Detecting Diagnostics for Windows

2.3.2 Installing Diagnostics for Windows

2.3.3 Using Categories in Diagnostics for Windows

2.3.4 Running Diagnostic Tests in Diagnostics for Windows

2.4 Configuration Record

2.4.1 Installing Configuration Record

2.4.2 Running Configuration Record

2.5 Remote Diagnostics Enabling Agent

2.5.2 Running the Remote Diagnostics Enabling Agent

2.6 Protecting the Software

2.7 Restoring the Software

Desktop Management

3.1 Initial Configuration and Deployment

3.2 Remote System Installation

3.3 Software Updating and Management

3.3.1 HP Client Manager Software

3.3.2 Altiris Client Management Solutions

3.3.3 System Software Manager

3.3.4 Proactive Change Notification (PCN)

3.3.5 Subscriber’s Choice

3.4 ROM Flash

3.4.1 Remote ROM Flash

3.4.2 HPQ Flash

3.4.3 FailSafe Boot Block ROM

3.4.4 Replicating the Setup

3.4.5 Dual-State Power Button

3.4.6 Power Management

3.4.7 World Wide Web Site

3.4.8 Building Blocks and Partners

3.5 Asset Tracking and Security

3.5.1 Password Security

3.5.2 Establishing a Setup Password Using Computer Setup

3.5.3 Establishing a Power-On Password Using Computer Setup

Entering a Power-On Password

Entering a Setup Password

Changing a Power-On or Setup Password

Deleting a Power-On or Setup Password

National Keyboard Delimiter Characters

Clearing Passwords

3.5.4 DriveLock

Using DriveLock

DriveLock Applications

3.5.5 Master Boot Record Security

3.5.6 Before You Partition or Format the Current Bootable Disk

3.5.7 Cable Lock Provision

3.5.8 Fingerprint Identification Technology

3.6 Fault Notification and Recovery

3.6.1 Drive Protection System

3.6.2 Surge-Tolerant Power Supply

3.6.3 Thermal Sensor

Ultra ATA Drive Guidelines and Features

4.1 Ultra ATA Jumpers

4.2 Ultra ATA Cables

4.2.1 Cable Layout

Single-Drive Cable

Two-Drive Cable

4.3 Drive Installation Guidelines

4.3.1 Device Classes

General Attach Guidelines

4.3.2 Attach Sequence Rules by Class Priority

4.3.3 Attach Sequence Worksheet

Example 1: Three Device Installation Sample

Example 2: Four Device Installation Sample

4.3.4 Additional Drive Application Notes

4.4 SMART