HP Compaq dc5000 Service and Maintain

service reference guide

hp compaq business desktop dc5000 series

2nd edition

This document provides information on the removal and replacement of all parts as well as information on troubleshooting, Desktop Management, setup utilities, PATA drives, safety, routine care, connector pin assignments, POST error messages, and diagnostic indicator lights.

Document Part Number 360201-002

Service Reference Guide

HP Compaq Business Desktop dc5000 Series

2nd Edition

Document Part Number: 360201-002

April 2004

Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other countries.

Intel is a trademark of Intel Corporation in the U.S. and other countries.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Product of the United States.

WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to

equipment or loss of information.

Service Reference Guide

HP Compaq Business Desktop dc5000 Series

1st Edition (March 2004) 2nd Edition (April 2004)

Document Part Number: 360201-002

1 Installing the Operating System

1.0.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.0.2 Creating a Bootable Diskette or USB Flash Media Device . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.1 HP Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

2 Setup Utilities and Diagnostics Features

2.1 Power-On Self-Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2 Computer Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

2.2.1 Using Computer Setup (F10) Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

2.2.2 Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

2.3 Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

2.3.1 Detecting Diagnostics for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

2.3.2 Installing Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.3.3 Using Categories in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.3.4 Running Diagnostic Tests in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

2.4 Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

2.4.1 Installing Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

2.4.2 Running Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

2.5 Remote Diagnostics Enabling Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent . . . . . . . . . . . . . . . . . . . . . 2–17

2.5.2 Running the Remote Diagnostics Enabling Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.6 Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.7 Restoring the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

3 Desktop Management

3.1 Initial Configuration and Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Remote System Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3 Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3.1 HP Client Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3.2 Altiris Client Management Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3.3 System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.4 Proactive Change Notification (PCN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.5 Subscriber’s Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.4 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.4.1 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.4.2 HPQ Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.4.3 FailSafe Boot Block ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

3.4.4 Replicating the Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.4.5 Dual-State Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.4.6 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Sercice Reference Guide., dc5000 360201-002 iii

3.4.7 World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

3.4.8 Building Blocks and Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

3.5 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

3.5.1 Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

3.5.2 Establishing a Setup Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

3.5.3 Establishing a Power-On Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . 3–10

3.5.4 DriveLock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

3.5.5 Master Boot Record Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.5.6 Before You Partition or Format the Current Bootable Disk . . . . . . . . . . . . . . . . . . . . . . 3–17

3.5.7 Cable Lock Provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17

3.5.8 Fingerprint Identification Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

3.6 Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

3.6.1 Drive Protection System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

3.6.2 Surge-Tolerant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

3.6.3 Thermal Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

4 Ultra ATA Drive Guidelines and Features

4.1 Ultra ATA Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Ultra ATA Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2.1 Cable Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.3 Drive Installation Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3.1 Device Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

4.3.2 Attach Sequence Rules by Class Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

4.3.3 Attach Sequence Worksheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

4.3.4 Additional Drive Application Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

4.4 SMART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

4.5 Drive Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Contents

5 Identifying the Chassis, Routine Care, and Disassembly Preparation

5.1 Chassis Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.1.1 Microtower (µT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.1.2 Small Form Factor (SFF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

5.2.1 Generating Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

5.2.2 Preventing Electrostatic Damage to Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

5.2.3 Personal Grounding Methods and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.2.4 Grounding the Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.2.5 Recommended Materials and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.3 Routine Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.3.1 General Cleaning Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.3.2 Cleaning the Computer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.3.3 Cleaning the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.3.4 Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.3.5 Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.4 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.4.1 Power Supply Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.4.2 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.4.3 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Service Reference Guide, dc5000 360201-002 iv

5.4.4 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.4.5 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.4.6 Lithium Coin Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

6 Removal and Replacement Procedures— Microtower (µT) Chassis

6.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

6.2 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

6.2.1 Installing a Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

6.2.2 Installing a Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

6.3 Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

6.4 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5

6.5 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8

6.5.1 5.25" Drive Bezel Blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8

6.5.2 Diskette Drive Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9

6.5.3 3.5" Drive Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9

6.6 Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10

6.7 Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11

6.7.1 Expansion Slot Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11

6.7.2 PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12

6.8 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–14

6.8.1 Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–14

6.8.2 Removing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–15

6.8.3 Installing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–17

6.9 Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20

6.10Front I/O Panel Housing Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–21

6.11Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22

6.12Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–23

6.13Processor and Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25

6.14System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–26

6.15Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–27

6.15.1Type 1 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28

6.15.2Type 2 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–29

6.15.3Type 3 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30

6.16Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–31

6.17Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32

Contents

7 Removal and Replacement Procedures— Small Form Factor (SFF) Chassis

7.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

7.2 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

7.2.1 Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

7.2.2 Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

7.3 Computer Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

7.4 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

7.5 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

7.6 Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

7.7 PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8

7.8 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–11

7.8.1 Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–11

Service Reference Guide, dc5000 360201-002 v

Contents

7.8.2 Cable Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–12

7.8.3 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–13

7.8.4 External 3.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–16

7.8.5 Primary Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–18

7.9 Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–20

7.10Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–21

7.11System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–22

7.12Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–23

7.13Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–24

7.13.1Type 1 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–25

7.13.2Type 2 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–26

7.14Processor and Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–27

7.15Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–28

7.16Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29

A Connector Pin Assignments

B Power Cord Set Requirements

C POST Error Messages

D Troubleshooting Without Diagnostics

E System Board and Riser Board Reference Designators

F Memory

Index

vi 360201-002 Service Reference Guide, dc5000

Installing the Operating System

Windows XP Professional is preinstalled on the computer and will be configured automatically the first time the computer is turned on.

CAUTION: Do not add optional hardware devices to your computer until the operating system is

successfully installed. Doing so may cause errors and may prevent the operating system from installing properly.

CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL

THE PROCESS IS COMPLETE. Turning off the computer during the installation process might damage the software that runs the computer.

The first time the computer is turned on, the operating system is automatically installed. This takes approximately 10 minutes, depending on the system hardware configuration. At the beginning of the installation process, you are prompted to select the appropriate language for the operating system. Read and follow the instructions that appear on the screen to complete the installation.

During this process, do not turn off your computer unless you are directed to do so.

1.0.1 Installing or Upgrading Device Drivers

To install hardware devices such as a printer, a display adapter, or network adapter after the operating system installation is completed, the operating system needs access to the appropriate software drivers for the devices.

When prompted for the I386 directory on the operating system CD, replace the path specification with C:\I386 or use the browse button of the dialog box to browse the computer for the I386 folder.

1.0.2 Creating a Bootable Diskette or USB Flash Media Device

1. Insert a diskette into the diskette drive or attach the USB device.

2. Click Start, then click My Computer.

3. Right-click the diskette drive or USB device, then click Format.

4. Select the Create an MS-DOS startup disk check box, then click Start.

5. Follow the instructions that appear on the screen.

Service Reference Guide, dc5000 360201-002 1–1

Installing the Operating System

1.1 HP Soft ware

The Microsoft Windows XP Professional operating system is preinstalled on the computer and will be configured automatically the first time the computer is turned on. The following HP software will also be installed at that time on selected models:

■ Computer Setup Utilities and diagnostic features

■ HP Support Software including device drivers

■ Configuration Record

■ Online Safety & Comfort Guide

■ HP Intelligent Manageability

■ Enhanced HP Insight Personal Edition (Diagnostics for Windows)

■ DMI Support

■ Power Management with energy saver features

■ Security Management tools

■ Software Support Management tools

Certain drivers and utilities are available only in selected languages. You can obtain the latest version of these files, in English and selected other languages, in one of three ways:

■ Support Software CD

■ HP web site at www.hp.com

■ Compaq Restore Plus! CD, which is supplied with many Compaq models

Additional HP software may be required in certain situations.

✎

1–2 360201-002 Service Reference Guide, dc5000

Setup Utilities and Diagnostics Features

Setup Utilities (F10) and diagnostic features provide information needed about the computer system when contacting Customer Support. These tools can also be used to:

■ Change factory default settings and to set or change the system configuration, which may be

necessary when you add or remove hardware.

■ Determine if all of the devices installed on the computer are recognized by the system and

functioning properly.

■ Determine information about the operating environment of the computer.

■ Solve system configuration errors detected but not automatically fixed during the Power-On

Self-Test (POST).

■ Establish and manage passwords and other security features.

■ Establish and manage energy-saving timeouts.

All features identified in this chapter may not be available on all HP products.

✎

2.1 Power-On Self-Test (POST)

POST is a series of diagnostic tests that runs automatically when the system is turned on. POST checks the following items to ensure that the computer system is functioning properly:

■ Keyboard

■ Memory modules

■ Diskette drives

■ All IDE and mass storage devices

■ Processors

■ Controllers

If the Power-On Password is set, a key icon appears on the screen while POST is running. You

✎

will need to enter the password before continuing. Refer to Chapter 3,

Configuration and Deployment,” for information on setting, deleting, or bypassing the password.

If POST finds an error in the system, an audible and/or visual message occurs. For POST error messages and their solutions refer to Appendix C, “POST Error Messages.”

Section 3.1, “Initial

Service Reference Guide, dc5000 360201-002 2–1

Setup Utilities and Diagnostics Features

2.2 Computer Setup Utilities

Use Computer Setup Utilities (F10) to:

■ Modify or restore factory default settings.

■ Set the system date and time.

■ Set, view, change, or verify the system configuration including settings for processor,

graphics, memory, audio, storage, communications, and input devices.

■ Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives,

or LS-120 drives.

■ Configure the boot priority of IDE (ATA) and USB hard drive controllers.

■ Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests

run during a Full Boot. You can set your system to:

❏ always Quick Boot (default); ❏ periodically Full Boot (from every 1 to 30 days); or ❏ always Full Boot.

■ Enable or disable Network Server Mode, which allows the computer to boot the operating

system when the power-on password is enabled with or without a keyboard or mouse attached. When attached to the system, the keyboard and mouse remain locked until the power-on password is entered.

■ Select POST Messages Enabled or Disabled to change the display status of Power-On

Self-Test (POST) messages. POST Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to POST Messages Enabled during POST, press any key (except

■ Establish an Ownership Tag, the text of which is displayed each time the system is turned on

F1 through F12).

or restarted.

■ Enter the Asset Tag or property identification number assigned by your company to this

computer.

■ Enable power-on password prompting during system restarts (warm boots) as well as during

power-on.

■ Establish a setup password that controls access to Computer Setup (F10) Utility and the

settings described in this section.

■ Secure the integrated I/O functionality, including the serial, USB, or parallel ports, audio, or

embedded NIC, so that they cannot be used until they are unsecured.

■ Enable or disable Master Boot Record (MBR) Security.

■ Enable or disable removable media boot ability.

■ Enable or disable removable media write ability (when supported by hardware).

■ Solve system configuration errors detected but not automatically fixed during the Power-On

Self-Test (POST).

■ Replicate your system setup by saving system configuration information on diskette and

restoring it on one or more computers.

■ Execute self-tests on a specified IDE (ATA) hard drive (when supported by the drive).

2–2 360201-002 Service Reference Guide, dc5000

2.2.1 Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning on the computer or restarting the system. To access the Computer Setup Utilities menu, complete the following steps:

1. Turn on or restart the computer. If you are in Windows, click Start >Shut Down >Restart the Computer.

2. Press the F10 key as soon as the monitor light turns green.

If you do not press the F10 key at the appropriate time, you must turn the computer off, then on

✎

again, and press the F10 key again to access the utility.

3. Select your language from the list and press the Enter key.

4. A choice of four headings appears in the Computer Setup Utilities menu: File, Storage, Security, and Advanced.

5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Utilities menu, press

6. To apply and save changes, select File > Save Changes and Exit.

Esc.

Enter. To return to the Computer Setup

Setup Utilities and Diagnostics Features

❏ If you have made changes that you do not want applied, select Ignore Changes and

Exit.

❏ To reset to factory settings, select Set Defaults and Exit. This option will restore the

original factory system defaults.

CAUTION: Do NOT turn the computer power OFF while the ROM is saving your F10 Computer Setup

changes because the CMOS could become corrupted. It is safe to turn off all power to the computer after you exit the F10 Setup screen.

Service Reference Guide, dc5000 360201-002 2–3

Setup Utilities and Diagnostics Features

2.2.2 Computer Setup Menu

Heading Option Description

File System Information Lists product name, processor type/speed/stepping, cache

size (L1/L2), system ROM family and version, installed memory size (number of channels (single/dual) if applicable), chassis serial number, integrated MAC for enabled or embedded NIC (if applicable), and asset tracking number.

About Displays copyright information.

Set Time and Date Allows you to set system time and date.

Save to Diskette Saves system configuration, including CMOS, to a formatted

blank 1.44-MB diskette in file CPQsetup.txt. Save/Restore for Drive Key is supported.

Restore from Diskette

Set Defaults and Exit

Ignore Changes and Exit

Save Changes and Exit

Storage Device

Configuration

Restores system configuration from a diskette. Save/Restore for Drive Key is supported.

Restores factory default settings which includes clearing any established passwords.

Exits Computer Setup without applying or saving any changes.

Saves changes to system configuration and exits Computer Setup.

Lists all installed BIOS controlled storage devices.

SCSI storage drives will not be listed in Computer (F10)

✎

Setup.

When a device is selected, detailed information and options are displayed. The following options may be presented:

Diskette Type (For legacy diskette drives only)

Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB and 5.25" 1.2 MB.

Drive Emulation (IDE devices only) Allows you to select a drive emulation type for a storage device. (For example, a Zip drive can be made bootable by selecting disk emulation.)

Drive Type Emulation Options

ATAPI Zip drive None (treated as Other).

Diskette (treated as diskette drive).

IDE Hard disk None (treated as Other) Disk (treated as

hard drive).

Legacy diskette No emulation options available.

IDE CD-ROM No emulation options available.

2–4 360201-002 Service Reference Guide, dc5000

Setup Utilities and Diagnostics Features

Heading Option Description

Storage (continued)

Device Configuration (continued)

Drive Type

(continued)

ATAPI LS-120 None (treated as Other).

Transfer Mode (IDE devices only) Specifies the active data transfer mode. Options (subject to device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA.

Translation Mode (IDE disks only) Lets you select the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of Unix (e.g., SCO Unix version 3.2). Options are Bit-Shift, LBA Assisted, User, and Off.

Ordinarily, the translation mode selected automatically by

the BIOS should not be changed. If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible.

Translation Parameters (IDE disks only) Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1023. The number of heads may not exceed 255. The number of sectors per track may not exceed 63. These fields are only visible and changeable when the drive translation mode is set to User.

Emulation Options

(continued)

Diskette (treated as diskette drive).

Multisector Transfers (IDE disks only) Specifies how many sectors are transferred per multi-sector PIO operation. Options (subject to device capabilities) are Disable, 8, and 16.

Options Removable Media Boot

Enables/disables ability to boot the system from removable media.

Removable Media Write

Enables/disables ability to write data to removable media.

This feature applies only to legacy diskette, (IDE/ATA)

✎

LS-120 Superdisk, (IDE/ATA) LS-240 Superdisk, and (IDE/ATA) PD-optical drives.

After saving changes to Removable Media Boot, the

✎

computer will restart. Manually, turn the computer off, then on.

*Option supported on select models.

Service Reference Guide, dc5000 360201-002 2–5

Setup Utilities and Diagnostics Features

Heading Option Description

Storage (continued)

Options (continued)

IDE DPS Self-Test Allows you to execute self-tests on IDE hard drives capable of

Controller Order Allows you to specify the order of the attached hard drive

Primary IDE Controller *

Allows you to enable or disable the primary IDE/ATA controller.

Secondary IDE Controller *

Allows you to enable or disable the secondary IDE/ATA controller.

BIOS IDE DMA Transfers

Allows you to control how BIOS disk I/O requests are serviced. When “Enable” is selected, the BIOS will service all disk I/O requests with DMA data transfers. When “Disable” is selected, the BIOS will service all disk I/O requests with PIO data transfers.

performing the Drive Protection System (DPS) self-tests.

This selection will only appear when at least one drive

✎

capable of performing the IDE DPS self-tests is attached to the system.

controllers. The first hard drive controller in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached).

Boot Order Allows you to specify the order in which attached peripheral

devices (such as a diskette drive, hard drive, optical drive, or network interface card) are checked for bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.

MS-DOS drive lettering assignments may not apply after a

✎

non-MS-DOS operating system has started.

Shortcut to Temporarily Override Boot Order

To boot one time from a device other than the default device specified in Boot Order, restart the computer and press F9 when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time.

Security Setup Password Allows you to set and enables setup (administrator) password.

If the setup password is set, it is required to change

✎

Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.

See the Troubleshooting Guide for more information.

Power-On Password

Allows you to set and enable power-on password. See the Troubleshooting Guide for more information.

*Option supported on select models.

2–6 360201-002 Service Reference Guide, dc5000

Setup Utilities and Diagnostics Features

Heading Option Description

Security (continued)

Password Options (This selection will appear only if a power-on password is set.)

Embedded Security*

System IDs Allows you to set:

Master Boot Record Security*

Allows you to specify whether the password is required for warm boot (CTRL+ALT+DEL).

See the Desktop Management Guide for more information.

Allows you to set up a password and enable/disable the embedded Security device.

See the Desktop Management Guide for more information.

• Asset tag (18-byte identifier) and ownership Tag (80-byte identifier displayed during POST).

See Chapter 3, Desktop Management, in this Guide.

• Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.)

Keyboard locale setting (for example, English or German) for System ID entry.

Allows you to enable or disable Master Boot Record (MBR) Security.

When enabled, the BIOS rejects all requests to write to the MBR on the current bootable disk. Each time the computer is powered on or rebooted, the BIOS compares the MBR of the bootable disk to the previously saved MBR. If changes are detected, you are given the option of saving the MBR on the current bootable disk, restoring the previously-saved MBR, or disabling MBR security. You must know the setup password if one is set.

Disable MBR Security before intentionally changing the

✎

formatting or partitioning of the current bootable disk. Several disk utilities (such as FDISK and FORMAT) attempt to update the MBR. If MBR Security is enabled and disk accesses are being serviced by the BIOS, write requests to the MBR are rejected, causing the utilities to report errors. If MBR Security is enabled and disk accesses are being serviced by the operating system, any MBR change will be detected by the BIOS during the next reboot, and an MBR Security warning message will be displayed.

Save Master Boot Record*

*Option supported on select models.

Service Reference Guide, dc5000 360201-002 2–7

Saves a backup copy of the Master Boot Record of the current bootable disk.

Only appears if MBR Security is enabled.

✎

Setup Utilities and Diagnostics Features

Heading Option Description

Security (continued)

*Option supported on select models.

Restore Master Boot Record*

Device Security* Enables/disables serial ports A and B, parallel port, front USB

Network Service Boot

Restores the backup Master Boot Record to the current bootable disk.

Only appears if all of the following conditions are true:

✎

MBR Security is enabled.

A backup copy of the MBR has been previously saved.

The current bootable disk is the same disk from which the backup copy of the MBR was saved.

Caution: Restoring a previously saved MBR after a disk

utility or operating system has modified the MBR may cause the data on the disk to become inaccessible. Only restore a previously saved MBR if you are confident that the current bootable disk’s MBR has been corrupted or infected with a virus.

ports, all USB ports, system audio, network controllers (some models), Multibay devices (some models), and SCSI controllers (some models).

Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must reside on the PCI bus or be embedded on the system board.)

2–8 360201-002 Service Reference Guide, dc5000

Heading Option Description

Advanced** Power-On Options Allows you to set:

POST mode (QuickBoot, FullBoot, or FullBoot every 1-30 days). POST messages (enable/disable). F9 prompt (enable/disable). Enabling this feature will display

the text F9=Boot Menu during POST. Disabling this feature prevents the text from being displayed but pressing F9 will still access the Shortcut Boot (Order) Menu screen. See Storage >

Boot Order for more information. F10 prompt (enable/disable). Enabling this feature will

display the text F10=Setup during POST. Disabling this feature prevents the text from being displayed but pressing

F10 will still access the Setup screen. F12 prompt (enable/disable). Enabling this feature will

display the text F12=Network Service Boot during POST. Disabling this feature prevents the text from being displayed but pressing F12 will still force the system to attempt booting from the network.

Option ROM* prompt (enable/disable). Enabling this feature will cause the system to display a message before loading options ROMs.

Fan idle mode* allows you to set the idle speed to 1 (default), 2, 3, or 4 (fastest). Higher speeds will provide more cooling during idle, but will be louder.

Remote wakeup boot source (remote server/local hard drive). After Power Loss (off/on): After power loss, if you connect your

computer to an electric power strip and would like to turn on power to the computer using the switch on the power strip, set this option to ON.

If you turn off power to your computer using the switch on a

✎

power strip, you will not be able to use the suspend/sleep feature or the Remote Management features.

Setup Utilities and Diagnostics Features

* Available on select models. **These options should be used by advanced users only.

Service Reference Guide, dc5000 360201-002 2–9

Setup Utilities and Diagnostics Features

Heading Option Description

Advanced** (continued)

Power-On Options (continued)

Allows you to set: (continued) POST Delay (in seconds) (enable/disable). Enabling this

feature will add a user-specified delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly; so slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to select F10 to enter Computer (F10) Setup.

I/O APIC Mode (enable/disable). Enabling this feature will allow Microsoft Windows Operating system to run optimally. This feature must be disabled for certain non-Microsoft Operating Systems to work properly.

ACPI/USB Buffers @ Top of Memory (enable/disable). Enabling this feature places USB memory buffers at the top of memory. The advantage of remapping is that it allows space in the DOS Compatibility Hole range, below 1MB, to be made available for additional PCI plug-in cards that need option ROM space. The disadvantage is that a popular memory manager, HIMEM.SYS, does not work properly when USB buffers are at top of memory AND the system has 64 KB or less of RAM.

Hot-Pluggable MultiBay Floppy* (enable/disable). Enabling this feature allows you to hot-plug a MultiBay floppy into a system running Windows 2000 or XP.

BIOS Wakeup* Allows you to set the computer to turn on automatically at a

time you specify.

Onboard Devices Allows you to set resources for or disable onboard system

devices (serial port, parallel port, or diskette controller).

PCI Devices Lists currently installed PCI devices and their IRQ settings.

Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings have no effect under an APIC-based operating system.

Bus Options* Allows you to enable or disable:

PCI bus mastering, which allows a PCI device to take control of the PCI bus.

PCI VGA palette snooping, which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed.

PCI SERR# generation. ECC support allows hardware-based error correction for

ECC-capable memories.

*Available on select models. **These options should be used by advanced users only.

2–10 360201-002 Service Reference Guide, dc5000

Setup Utilities and Diagnostics Features

Heading Option Description

Advanced* (continued)

Device options Allows you to set:

Printer mode (bi-directional, EPP+ECP, output only). Num Lock state at power-on (off/on). S5 Wake on LAN (enable/disable). Processor cache (enable/disable). Hyper-Threading* (enable/disable). ACPI S3* support (enable/disable). S3 is an ACPI sleep state

that some add-in hardware options may not support.

If the ACPI S3 support option is not presented, the other ACPI

✎

S3 options (ACPI S3 Video REPOST, AXPI S3 Hard Disk Reset, and ACPI S3 PS2 Mouse Wakeup) will not be available.

ACPI S3 Video REPOST* (enable/disable). This feature reruns the video option ROM on a boot from the S3 state.

ACPI S3 Hard Disk Reset* (enable/disable). Resets the hard disk on a boot from the S3 sleep state.

ACPI S3 PS2 Mouse Wakeup* (enable/disable). Allows the mouse to wake the system from the S3 sleep state.

Unique Sleep State Blink Patterns*. Allows you to choose an LED blink pattern that uniquely identifies each sleep state.

Frame Buffer Size* Allows you to specify amount of system memory dedicated to the embedded graphics frame buffer. The AUTO setting attempts to optimize the frame buffer size depending on the amount of total system memory.

Monitor Tracking (enable/disable). Allows ROM to save monitor asset information.

Spread Spectrum* (enable/disable) allows system clocks to run with a spread spectrum.

NIC PXE Option ROM Download (enable/disable). The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive. The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is limited. This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space. The default will be to have the NIC option ROM enabled.

PCI VGA Configuration

* Available on select models. **These options should be used by advanced users only.

Service Reference Guide, dc5000 360201-002 2–11

Displayed only if there are multiple PCI video adapters in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller.

Setup Utilities and Diagnostics Features

2.3 Diagnostics for Windows

The Diagnostics for Windows (DFW) utility is a component of Intelligent Manageability that allows you to view information about the hardware and software configuration of the computer while running Microsoft Windows. It also allows you to perform hardware and software tests on the subsystems of the computer.

When you invoke Diagnostics for Windows, the current configuration of the computer is shown on the Overview screen. There is access from this screen to several categories of information about the computer and the Test tab. The information in every screen of the utility can be saved to a file or printed.

To test all subsystems, you must log in as the administrator. If you do not log in as the

✎

administrator, you will be unable to test some subsystems. The inability to test a subsystem will be indicated by an error message under the subsystem name in the Test window or by shaded check boxes that cannot be selected.

Use Diagnostics for Windows in the following instances to:

■ Determine if all the devices installed on the computer are recognized by the system and

functioning properly. Running tests is optional but recommended after installing or connecting a new device.

■ Third party devices not supported by HP may not be detected. Save, print, or display the

information generated by the utility.

2.3.1 Detecting Diagnostics for Windows

Some computers ship with the Diagnostics for Windows preloaded, but not preinstalled.

To determine whether Diagnostics for Windows is installed:

1. Access the location of the Diagnostics icons:

In Windows XP Home or Windows XP Professional, select Start > Control Panel > Performance and Maintenance.

2. If icons for Configuration Record and Diagnostics for Windows are present, the Diagnostics for Windows utility is installed. If the icons are not present, the utility is either not preloaded or not installed.

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2.3.2 Installing Diagnostics for Windows

If Diagnostics for Windows is not preloaded, you can download the Diagnostics for Windows SoftPaq from the following Web site:

http://www.hp.com/support/files

Once the software has been downloaded onto the hard drive it may be installed by performing these steps:

1. Close all Windows applications.

2. Install the Diagnostics for Windows utility:

❏ In Windows XP, select Start > Setup Software icon. Select Diagnostics for Windows

> Next button, then follow the instructions on the screen.

❏ If the Setup Software icon is not on the Desktop or in the Start menu, run the Setup

program from the C:\CPQAPPS\DIAGS directory or select Start > Run and type the following in the command line: C:\CPQAPPS\DIAGS\SETUP.

3. Click Next to install Diagnostics for Windows.

4. After the program has finished installing, you may be prompted to restart the computer, or it may automatically restart. If prompted, click Finish to restart the computer or Cancel to exit the program. You must restart the computer to complete the installation of Diagnostics for Windows.

Setup Utilities and Diagnostics Features

If you want to upgrade an existing version of Diagnostics for Windows installed on the computer,

✎

http://www.hp.com/support/files and click on an applicable product. Locate the desired

visit software and download the latest version. Execute the downloaded file and select Repair to update the installed version. This will cause the new version to overwrite the old version.

2.3.3 Using Categories in Diagnostics for Windows

To use categories:

1. Click Start > HP Information Center > Diagnostics for Windows. You can also select the Diagnostics for Windows icon, located in the Control Panel.

The screen displays the overview of the computer hardware and software.

❏ In Windows 2000 Professional, select Start > Settings > Control Panel, then select

Diagnostics for Windows.

❏ In Windows XP Home and Windows XP Professional, select Start > Control Panel >

Performance and Maintenance, then select Diagnostics for Windows.

2. For specific hardware and software information, select a category from the Categories pull-down menu or the appropriate icon on the toolbar.

As the cursor moves over the toolbar icons, the corresponding category name is displayed.

✎

3. To display more detailed information in a selected category, click More in the Information Level box in the lower left corner of the window or click Level at the top of the screen and select More.

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4. Review, print, and/or save this information as desired.

❏ To print the information, click File > Print. Select one of the following options:

Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to print the report you selected.

❏ To save the information, click File > Save As. Select one of the following options:

Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to save the report you selected.

5. To exit Diagnostics for Windows, click File, and then click Exit.

Menu Bar—File, Categories, Navigation, Level, Tab, Help

At the top of the Diagnostics for Windows screen is the Menu Bar consisting of six pull-down menus. Selecting an item will provide the following information on the system:

■ File—Save As, Print, Printer Setup, Exit

■ Categories

❏ System—System board, ROM, date, and time

❏ Asset Control—Asset tag, system serial number, and processor

❏ Input Devices—Keyboard, mouse, and joystick(s)

❏ Communication—Ports

❏ Storage—Storage drives

❏ Graphics—Graphics

❏ Memory—System board and Windows memory

❏ Multimedia—Optical storage (CD, DVD, and so on) and audio

❏ Windows—Windows

❏ Architecture—PCI Device

❏ Resources—IRQ, I/O, and Memory Map

❏ Health—Status of system temperature and hard drives

❏ Miscellaneous—CMOS, DMI, BIOS, System, Product Name, and Serial Number

■ Navigation—Previous Category (F5), Next Category (F6)

■ Level—Less (F7), More (F8) <information on the screen>

■ Ta b

❏ Overview—Displays general information about the computer. This window is displayed

when first starting the utility. The left side of the window shows hardware information, while the right side shows software information.

❏ Test—Allows you to choose various parts of the system to test. You can also choose the

type of test and testing

mode.

❏ Status—Displays the status of each test in progress. You can cancel testing by clicking

the Cancel Testing button.

❏ Log—Displays a log of tests for each device.

❏ Error—Displays any errors that occurred during device testing. The window lists the

device being tested, the type and number of errors, and the error code.

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■ Help—Contents, How to use Help, About

2.3.4 Running Diagnostic Tests in Diagnostics for Windows

To run diagnostic tests:

1. Click Start > HP Information Center > Diagnostics for Windows.

Alternately, you can access Diagnostics for Windows via the control panel.

The screen displays the overview of the computer hardware and software. Five tabs are displayed below the row of icons: Overview, Tes t , Status, Log, and Error.

2. Click the Te st tab, or click Tab at the top of the screen and select Test .

3. Select one of the following options:

❏ Quick Test—Runs a quick, general test on each device. Requires no user intervention if

Unattended Mode is selected.

❏ Complete Test—Runs maximum testing of each device. The user can select Interactive

Mode or Unattended Mode.

❏ Custom Test—Runs only the tests you select. To select specific devices or tests, find the

device in the list, then select the check box beside each test. When selected, a red check mark is displayed in the box. Some tests selected may require user intervention.

To test all subsystems, you must log in as the administrator. If you do not log in as the

✎

4. Select Interactive Mode or Unattended Mode. In Interactive Mode, the diagnostic software will prompt you for input during tests that require it. Some tests require interaction and will display errors or halt testing if selected in conjunction with Unattended Mode.

❏ Interactive Mode provides maximum control over the testing process. You determine

whether the test passed or failed and may be prompted to insert or remove devices.

❏ Unattended Mode does not display prompts. If errors are found, they are displayed when

testing is complete.

5. Click the Begin Testing button at the bottom of the window. Test Status is displayed, showing the progress and result of each test. For more details on the tests run, click the Log tab or click Tab at the top of the screen and select Log.

6. To view a test report, select one of three tabs:

❏ Status—Summarizes the tests run, passed, and failed during the current testing session.

❏ Log—Lists tests run on the system, the numbers of times each test has run, the number

of errors found on each test, and the total run time of each test.

❏ Error—Lists all errors found on the computer with their error codes.

7. To save a test report:

❏ Select the Log tab Save button to save a Log tab report.

❏ Select the Error tab Save button to save an Error tab report.

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8. To print a test report:

❏ If the report is on the Log tab, select File > Save As, then print the file from the selected

folder.

❏ If the report is on the Error tab, select the Error tab Print button.

9. If errors are found, click the Error tab to display more detailed information and recommended actions.

10. Click Print or save the error information for future reference.

11. To exit Diagnostics for Windows, click File > Exit.

2.4 Configuration Record

The Configuration Record utility is a windows-based information-gathering tool that gathers critical hardware and software information from various computer subsystems. The information includes such things as the ROM, asset tag, processor, physical drives, PCI devices, memory, graphics, operating system version number, operating system parameters, and the operating system startup files to give a complete view of the computer. Configuration Record provides a means for automatically identifying and comparing configuration changes, and has the ability to maintain a configuration history. The information can be saved as a history of multiple sessions.

This utility allows the resolution of problems without taking the computer offline and assists in maximizing the computer availability. The information obtained by the utility is useful in troubleshooting system problems, and streamlines the service process by enabling quick and easy identification of system configurations.

The utility displays it findings in a Now.log file. If the original Base.log file is present in the cpqdiags directory, the Base.log file is displayed next to the Now.log file in a split window with the differences between the two highlighted in the color red.

2.4.1 Installing Configuration Record

The Configuration Record is part of Diagnostics for Windows and is automatically installed at the same time as Diagnostics for Windows.

2.4.2 Running Configuration Record

To run this program:

1. Click Start > HP Information Center > Configuration Record.

Alternately, you can access Diagnostics for Windows via the control panel.

The Configuration Record utility has two view options: Show Changed Items Only and Show

✎

All. The default view is Show color red since it shows only the differences. Switching to Show All displays the complete, comprehensive view of the system.

Changed Items Only, therefore all the text is displayed in the

2. The default view is Show Changed Items Only. To view all the information gathered by Configuration Record, click View at the top of the window and select Show All, or click the Show All Items icon.

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3. To save the information in the left or right window, select File > Save Window File and then select Left Window File or Right Window File.

Saving the configuration of the computer periodically allows the user to keep a history of the

✎

configuration. This history may be useful to you in the future if the system ever encounters a problem that needs debugging.

4. To exit Configuration Record, click File, then click Exit.

2.5 Remote Diagnostics Enabling Agent

This utility provides a Web browser interface to Diagnostics for Windows. It enables remote control of the diagnostics and facilitates easy transfer of computer information from remote machines to a service provider.

The Remote Diagnostics Enabling Agent captures hardware configuration and provides the ability to perform tests remotely to diagnose computer problems. In addition, the Remote Diagnostics Enabling Agent identifies any computer hardware device problems signaled by the HP Management Agents. These hardware devices are automatically selected for testing by the Remote Diagnostics Enabling Agent.

The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is also

✎

installed.

The Remote Diagnostics Enabling Agent is pre-loaded on some computers and is available through a SoftPaq at http://www.hp.com under Support and Drivers.

2.5.1 Installing or Upgrading Remote Diagnostics Enabling

Agent

1. Visit http://www.hp.com/support/files and click on the applicable product.

2. Locate the appropriate software and download the latest version.

3. Execute the downloaded file. If you are upgrading an existing version, select Repair for the new version to overwrite the old version.

2.5.2 Running the Remote Diagnostics Enabling Agent

1. Select the Remote Diagnostics icon located in the Control Panel.

The Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the Configuration

✎

Record in a browser window. Both of these utilities can be run remotely or locally.

2. To exit Remote Diagnostics, click File and then click Close.

2.6 Protecting the Software

To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.

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2.7 Restoring the Software

The Windows operating system and software can be restored to its original state by using the Restore CD. See the Restore CD for complete instructions on using this feature.

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Desktop Management

HP Intelligent Manageability provides standards-based solutions for managing and controlling desktops, workstations, and notebook PCs in a networked environment.

The key capabilities and features of desktop management are:

■ Initial configuration and deployment

■ Remote system installation

■ Software updating and management

■ ROM flash

■ Asset tracking and security

■ Fault notification and recovery

Support for specific features described in this guide may vary by model or software version.

✎

3.1 Initial Configuration and Deployment

HP computers come with a preinstalled system software image. After a brief software “unbundling” process, the computer is ready to be used.

A customized software image may be deployed by:

■ Installing additional software applications after unbundling the preinstalled software image.

■ Using software deployment tools, such as Altiris Deployment Solutions, to replace the

preinstalled software with a customized software image.

■ Using a disk cloning process to copy the contents from one hard drive to another.

The best deployment method depends on your information technology environment and processes. The PC Deployment section of the Solutions and Services Web site

(http://h18000.www1.hp.com/solutions/pcsolutions)

best deployment method.

The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management.

provides information to help you select the

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Desktop Management

3.2 Remote System Installation

Remote System Installation allows you to start and set up your system using the software and configuration information located on a network server by initiating the Preboot Execution Environment (PXE). The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks:

■ Formatting a hard drive.

■ Deploying a software image on one or more new PCs.

■ Remotely updating the system BIOS in flash ROM. See Section 3.4.1, “Remote ROM

Flash.”

■ Configuring the system BIOS settings.

To initiate Remote System Installation, press F12 when the F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the instructions on the screen to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot.

3.3 Software Updating and Management

HP provides several tools for managing and updating software on desktops and workstations—HP Client Manager Software, Altiris Client Management Solutions, System Software Manager; Proactive Change Notification; and Subscriber's Choice.

3.3.1 HP Client Manager Software

HP Client Manager Software (HP CMS) assists HP customers in managing the hardware aspects of their client computers with features that include:

■ Detailed views of hardware inventory for asset management

■

PC health check monitoring and diagnostics

■ Proactive notification of changes in your hardware environment

■ Web-accessible reporting of business critical details such as machines with thermal

warnings, memory alerts, and more

■ Remote updating of system software such as device drivers and ROM BIOS

■ Remote changing of boot order

For more information on the HP Client Manager, visit

http://h18000.www1.hp.com/im/client_mgr.html.

3.3.2 Altiris Client Management Solutions

HP and Altiris have partnered to provide comprehensive, tightly integrated systems management solutions to reduce the cost of owning HP client PCs. HP Client Manager Software is the foundation for additional Altiris Client Management Solutions that address:

■ Inventory and Asset Management

❏ SW license compliance

❏ PC tracking and reporting

❏ Lease contract, fixing asset tracking

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