HP Compaq d530, Compaq dc5000, d325 Getting Started Guide

Getting Started

Business Desktops

Document Part Number: 312942-002

May 2004

Use this guide after you have completed the steps detailed in the Quick Setup guide.
It will help you set up factory-provided software. It also includes basic
troubleshooting information should you have problems during the initial startup
process.

Enhanced for accessibility.

© Copyright 2004 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.

Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the
U.S. and other countries.

Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of Adobe Systems
Incorporated.

The only warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained
herein.

This document contains proprietary information that is protected by copyright. No part of this
document may be photocopied, reproduced, or translated to another language without the prior
written consent of Hewlett-Packard Company.

WARNING: Text set off in this manner indicates that failure to follow directions could result
in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.

Getting Started
Business Desktops

Second Edition (May 2004)
First Edition (February 2003)

Document Part Number: 312942-002

Contents

Getting Started

Installing & Customizing the Software...............................................................................1

Installing the Operating System...................................................................................1

Microsoft Security Updates.......................................................................................... 1

Accessibility.................................................................................................................3

Installing or Upgrading Device Drivers.......................................................................3

Customizing the Monitor Display................................................................................4

Protecting the Software....................................................................................................... 4

Restoring the Software........................................................................................................ 5

Turning Off the Computer..................................................................................................5

Finding More Information..................................................................................................6

Locating Regulatory Information.................................................................................7

Using the Documentation Library CD ......................................................................... 7

Before You Call for Technical Support.............................................................................. 8

Helpful Hints ......................................................................................................................9

Basic Troubleshooting......................................................................................................11

Solving General Problems.......................................................................................... 11

Solving Hardware Installation Problems.................................................................... 15

Interpreting Diagnostic Lights and Audible Codes.................................................... 17

Ordering the Quick Troubleshooting Guide............................................................... 22

www.hp.com iii

Contents

iv www.hp.com

Getting Started

Installing & Customizing the Software

CAUTION: Do not add optional hardware or third-party devices to the computer until the

operating system is successfully installed. Doing so may cause errors and prevent the operating

system from installing properly.

Installing the Operating System

The first time you turn on the computer, the operating system is installed

automatically. This process takes about 5 to 10 minutes, depending on which

operating system is being installed. Carefully read and follow the instructions on the

screen to complete the installation.

CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER

UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process

may damage the software that runs the computer or prevent its proper installation.

If your computer was not shipped with a Microsoft operating system, some portions

of this documentation do not apply. For complete operating system installation and

configuration instructions, refer to the operating system documentation that was

provided with the computer. Additional information is available in online help after

you install the operating system.

Microsoft Security Updates

This system has been delivered to you from the HP factory with Microsoft Critical

updates loaded on your system and ready for installation that were available at the

time of development. HP and Microsoft strongly recommend that you install the

Microsoft Security

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Getting Started

Updates loaded on your system, and then connect to the Microsoft Windows update

Web site to acquire any additional critical Microsoft Security updates recommended

for your operating system.

Installing Microsoft Critical Updates that are Loaded on the
System

Please install the critical updates that were loaded on the system before connecting to

the Internet.

1. Click Start > All Programs > Software Setup. The Welcome screen appears.

2. On the Welcome screen, click Next.

Ensure that Microsoft Windows XP Service Pack 1 Hotfixes is checked.

3. Click Next to proceed with the installation.

A status bar indicating the progress of the installation is displayed.

4. From the Setup Complete window, click Finish to reboot the computer.

5. After your computer reboots proceed with the steps in the Downloading
Updates from the Microsoft Windows Update Web Site section to ensure you
have all of the latest updates for your system.

Downloading Updates from the Microsoft Windows Update Web
Site

1. To set up your Internet connection, click Start > Internet Explorer and follow
the instructions on the screen.

2. Once an Internet connection has been established, click the Start button.

3. Select the All Programs menu.
Click on the Windows Update link at the top of the menu.
You will be directed to the Microsoft Windows Update Web site.

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Getting Started

You may see one or more pop-up windows that will ask you to install a program

www.microsoft.com

from

.

4. Click Yes to install the programs from

5. Click the Scan for Updates link when it appears.
After scanning, click the Critical Updates and Service Packs link when it

appears under the heading Pick updates to install.
A list of updates will appear with all updates selected by default.
It is recommended that you install all of the updates listed in this section.

6. Click on the Review and Install Updates link.

7. Click the Install Now button. This will start downloading the critical updates and
automatically install them.

After the updates have been installed, Windows XP will prompt you to reboot the
machine. Be sure to save any files or documents that you may have open. Then select
Yes to reboot the machine.

Accessibility

HP is committed to designing products, services, and programs with improved
usability and accessibility for all customers. HP products with Microsoft Windows
XP preinstalled, or that are XP Ready, are designed for accessibility. These products
are tested with industry-leading Assistive Technology products to ensure equal
access—anytime, anywhere . . . to anyone.

www.microsoft.com

.

Installing or Upgrading Device Drivers

When installing optional hardware devices after the operating system installation is
complete, you must also install the drivers for each of the devices.

If prompted for the I386 directory, replace the path specification with
the Browse button in the dialog box to locate the I386 folder. This action points the
operating system to the appropriate drivers.

C:\i386

or use

,

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Getting Started

You can obtain the latest support software, including support software for the
operating system from:

www.hp.com/support

You can also obtain the latest support software through a subscription to the Compaq
Support CD Kit using the Support Software Management order form available at the
following Web site:

http://www.compaq.com/support/files/desktops/us/
purchase.html

This site also provides information on how to purchase a subscription.

If the computer has an optical RW drive, you must install the appropriate application
to be able to write to the drive. To install the application, double-click the Setup
Software icon on the desktop or the application launcher and select the Easy CD
Creator and Direct CD option when prompted.

Customizing the Monitor Display

You can manually select or change the monitor model, refresh rates, screen
resolution, color settings, font sizes, and power management settings. To do so, right­click on the Windows Desktop, then click Properties to change display settings. For
more information, refer to the online documentation provided with the graphics
controller utility or the documentation that came with your monitor.

Protecting the Software

To protect the software from loss or damage, you should keep a backup copy of all
system software, applications, and related files stored on the hard drive. Refer to the
operating system or backup utility documentation for instructions on making backup
copies of your data files.

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