HP Compaq d338, Compaq d530, Compaq d538 Service and Maintain

Service Reference Card

HP Compaq d330 and d530 Series Personal Computers

ject to change without notice. HP shall not be liable for technical or editorial errors or omissions contained herein. Intel, Pentium, Intel Inside, and the Intel logo are trademarks or registered trademarks of the Intel Corporation and its subsidiaries in the U. S. and other countries.

Document Number 347286-002. 2nd Edition October 2003.

Key Specifications

Processor Type: Intel Pentium 4 or Intel Celeron RAM Type: DDR PC2100, PC2700, or PC3200 non-ECC Maximum RAM Supported: up to 4 GB depending on the model Expansion Bus: PCI 2.2 Graphics Adapter* Integrated controller, AGP support on select models Hard drive interface: UATA/100, SATA I/O Interfaces: Serial (2), parallel (1), USB 2.0 (6), diskette drive (1)

* All form factors EXCEPT the USDT include an AGP 2.0 (AGP 8x) slot.

System Setup and Boot

Basic system information regarding file, storage, security, and power configuration is maintained in the Setup Utility held in the system ROM. The Setup Utility is accessed by pressing the F10 key when prompted (on screen) to do so during the boot sequence. If the screen prompt opportunity is missed, a restart will be necessary.

Computer Setup Menu

Heading Option / Description

File System Information - Lists product name/type/speed/stepping, cache

Storage Device Configuration - Lists all installed storage devices. The following

size, system ROM/version, installed memory size, system board revision, chassis serial number, integrated MAC for enabled or embedded NIC, and asset tracking number.

About - Provides copyright information. Set Time and Date - Allows selection of system time and date. Save to Diskette - Saves system configuration, including CMOS, to a

formatted, blank 1.44-MB diskette. Restore From Diskette - Restores factory default settings and clears all

passwords. Set Defaults and Exit - Restores factory default settings and clears all

passwords. Ignore Changes and Exit - Exits Computer Setup without applying or

saving any changes. Save Changes and Exit - Saves changes to system configuration and

exits Computer Setup.

options appear when a device is selected.

Diskette Type (legacy diskette drives only) Identifies the highest capacity media type accepted by the diskette drive.

Drive Emulation (IDE devices only) Selects drive type emulation for storage

Drive Type Emulation Options ATAPI Zip

Drive IDE Hard drive No emulation available. Diskette None or hard drive. IDE CD-ROM None, diskette, or hard drive. ATAPI LS-120 None (treated as other). Other None, CD, diskette, hard drive. Transfer Mode (IDE devices only) Specifies active data

transfer mode: PIO, Max PIO, Enhanced DMA, Ultra DMA, and Max DMA.

Translation Mode (IDE devices only) Selects translation mode to enable the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of Unix. Options are: Bit-Shift, LBA Assisted, User, and None. NOTE: The translation mode automatically selected by BIOS should usually not be changed.

Translation Parameters (IDE disk devices only) Allows you to specify disk parameters logical cylinders (max. of

1024), heads (max. of 256), and sectors per track (max. of 63) used by BIOS to translate disk I/O requests. Fields are visible and changeable only when drive translation mode is set to User.

Multisector Transfers (IDE ATA devices only) Specifies how many sectors are transferred per multi-sector PIO operation. Options: Disabled, 8, and 16.

Options Removable Media Boot. Enables/disables ability to boot

DPS Self-Test - Allows execution of self-tests on IDE hard drives capable of Drive Protection System (DPS) tests.

Controller Order - Allows selection of controller priority in the boot sequence. Not shown if all drives are connected to embedded IDE controllers

system from removable media. Primary IDE Controller enable/disable. Secondary IDE Controller enable/disable Diskette MBR Validation enable/disable strict validation

of the diskette Master Boot Record (MBR).

None (treated as other).

Continued

Computer Setup Menu

Heading Option / Description

Storage (Continued)

Security Setup Password - Enables setup (administrator) password.

Advanced (advanced users only)

Failsafe Boot Block ROM

The computer comes with a reprogrammable flash system ROM (read only memory). To upgrade the ROM, you may:

a. Order an upgraded ROMPaq diskette from HP. or

b. Download the latest ROMPaq images from the HP Web site (www.hp.com) All ROMPaq ROM images from HP are digitally signed to ensure authenticity and mini-

mize potential corruption. Your system ROM includes a Failsafe Boot Block that is protected during the flash process and allows the computer to be restarted in the unlikely event of an unsuccessful ROM flash.

If the system detects an invalid system ROM during the boot sequence the system will sound one long and three short beeps, flash the three keyboard LEDs twice, and display a recovery mode message on the screen. To recover from the Boot Block recovery mode complete the following steps:

1. Remove any diskettes from the diskette drive and turn off power.

2. Insert a ROMPaq diskette into the diskette drive.

3. Turn on power to the system.

4. If a Setup password has been established, the Caps Lock LED will come on to prompt you for the password. Enter the password.

5. A successful boot and ROM flashing (re-programming) with a ROMPaq diskette is indicated by the three keyboard LEDs turning on and a series of beeps rising in tone.

(Continued)

SATA Configuration (select models only). Allows selection of UATA and/or SATA controllers.

For Windows 2K and XP, UATA and SATA are confi gurable as separa te controllers. Depending on model, up to 4 UA TA or 2 SATA devices may be accessed.

For Window 98, and earlier OSs, UATA and SATA are configured as a combined controller. Depending on model, up to 2 UATA or 2 SATA devices may be accessed.

Boot Order. Allows selection of boot order of installed mass storage devices (diskette, hard drive, CD-ROM, etc).

Power-On Password - Enables power-on password. Password Options (appears only if Power-On password is set) - Enable/

disable password for warm boot. Smart Cover Lock (select models only) - Enables/disables Smart Cover

Lock. Smart Cover Sensor (select models only) - Enables/disables Smart

Cover Sensor. May also log cover removal. DriveLock (select hard drives) - Allows assignment of master or user

password for hard drive(s). Master Boot Record (MBR) Security - Enable/disable MBR. Save MBR - Saves backup copy of MBR of current bootable disk. Restore MBR - Restores MBR to current bootable disk. (Appears only if

MBR security is enabled.) Device Security - Enable/disable serial/parallel/USB ports, system

audio, NIC (select models). Network Service Boot - Enables/disables Network Service Boot (select

models only). System IDs - Allows setting of Asset Tag and Ownership Tag, chassis

serial number, keyboard locale, and Universal Unique Identifier (UUID).

Power-On Options - Select POST mode for QuickBoot, FullBoot, FullBoot every 1-30 days.; Enable/disable POST messages; Select Safe POST mode; Enable/disable option ROM prompt; Enable/disable I/O APIC mode; Select computer state after po wer l oss; Select wakeup boot source; Enable/disable POST delay (for slow hard drives); Enable/disable ACPI/USB buffers; Enable/disable NIC option ROM download; Enable/disable hot-pluggable multibay floppy.

Onboard Devices - Set resources for onboard devices (serial/parallel port, diskette controller, etc).

PCI Devices - Lists currently installed PCI devices and IRQ settings. Allows configuration/disabling of devices (no effect on APIC systems)

Bus Options - Enable/disable PCI bus mastering, PCI VGA palette snooping, PCI SERR# function, and ECC on select systems.

Device Options - Set printer mode (output only, bidirectional, Num Lock State) Enable/disable power management events, wake-up events, processor cache, processor number, ACPI thermal mode, ACPI S# support. Select AGP aperture size. Enables monitor tracking.

PCI VGA Configuration - Allows selection of VGA controller (if multiple PCI video controllers are installed).

Security Functions

The system offers two passwords (Power-On and Setup) for system and data protection. The passwords are independent of each other. The Power-On password, if established, protects the computer from unauthorized access by prompting the user for a password during power up. The Setup password, if established, protects the computer from unauthorized or inadvertent re-configuration by prompting the user for a password prior to entering the Setup Utility.

To establish a password:

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the computer.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary. If you do not press F10 when prompted, a restart will be necessary.

3. Select Security, then select Setup Password or Power-On Password and follow the instructions on the screen.

4. Before exiting, click File > Save Changes and Exit.

Security Functions (Continued)

To change a password:

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the Computer. To change the setup password, run Computer Setup.

2. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password. NOTE: Type the new password carefully since the actual characters do not appear on the screen.

3. Press the enter key.

The new password will take effect the next time the computer is restarted.

To delete a password using Setup:

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the Computer. To delete the setup password, run Computer Setup (F10).

2. When the key icon appears, type your current password followed by a slash (/) or alternate delimiter character as shown. Example: currentpassword/

3. Press the Enter key.

To delete the Setup password by clearing CMOS:

1. Shut down (Power down) the system and disconnect the power cord from the outlet or the system unit.

2. Remove the chassis cover.

3. On the system board, press and release the CMOS clear switch.

4. Replace the chassis cover and reconnect the power cord.

To delete or disable the Power On password:

1. Shut down (Power down) the system and disconnect the power cord from the outlet or the system unit.

2. Remove the chassis cover.

3. On the system board, remove the jumper on pins 1 and 2 of header E49 and place only on pin 2.

4. Replace the chassis cover and reconnect the power cord.

Security Features

Feature Purpose

Removable Media Boot Control

Serial, Parallel, USB, or Infrared Interface Control

Power-On Password

Setup Password Prevents reconfiguration of computer until

Network Server Mode

DriveLock Prevents unauthorized access to data on

Smart Cover Lock [2][3]

Smart Cover Sensor [3]

Master Boot Record (MBR) Security

Drive Protection System (DPS

Memory Change Alerts

Ownership Tag Displays ownership information as defined

Kensington CableLock Provision

NOTES: [1] For more information about Setup Utilities refer to the Computer Setup Guide. [2] If for any reason the Setup utility is not accessible to unlock the Smart Cover Lock then a FailSafe key is required to bypass the Smart Cover Lock and open the computer. Refer to the Hardware Reference Guide on how to use the FailSafe key. To order a FailSafe key contact HP or your HP reseller. [3] Available on select models.

Prevents booting from removable media drives.

Prevents data transfer through integrated serial, parallel, USB, or infrared interface.

Prevents use of computer until password is entered. Can apply to both initial startup and restart.

password is entered. Provides unique security features for

computer used as server.

drives supporting password protection. Software-controllable solenoid that, when

activated, prevents unauthorized access to chassis interior.

Indicates computer cover or side panel has been removed. Can be set to require password for restart after cover or panel removal.

May prevent unintentional or malicious changes to MBR of the current bootable disk and provides a means of recovering “last known” parameters.

Diagnostic tool built into hard drives on select models designed to discover problems that might result in unwarranted drive replacement.

Detects addition or removal of memory modules. Notifies system administrator.

by system administrator during system startup. (Protected by setup password).

Inhibits access to interior of computer chassis. Can also be used to secure computer to a fixed object for prevent theft.

How It Is

Established

Setup Utilities. [1]

Setup Utilities or Diagnostics for Windows.

Refer to Intelligent Manageability Guide.

Setup Utilities. [1]

Requires Kensington cable lock accessory to secure computer to a fixed object.

Diagnostic Functions

Diagnostic functions are provided by the Setup Utility (in system ROM) and by Diagnostics for Windows. Diagnostics for Windows provides detailed system information including:

• Processor type and speed

• Memory amount, mapping, and integrity

• Hardware peripheral availability/settings

• Hard drive type, space used/available

• System identification, asset tracking

Diagnostics for Windows may be pre installed on some models and can be downloaded free of charge from www.hp.com.

Error Conditions and Messages

PS/2 Keyboard LED Indications

NUM lock

LED

Blinking [1] Off [1] Off [1] Memory Failure

Off [2] Blinking [2] Off [2] Graphics controller failure Off [3] Off [3] Blinking [3] System failure prior to graphics

On Off Off ROMPaq diskette not present, faulty,

Off On Off Password prompt Blinking [4] Blinking [4] Blinking [4] Invalid ROM and/or flash failed Blinking [4] Blinking [5] Blinking [5] Keyboard locked in network mode

On [6] On [6] On [6] Successful ROM flash

NOTES: [1] Accompanied by 1 short, 2 long beeps [2] Accompanied by 1 long, 2 short beeps [3] Accompanied by 2 long, 1 short beeps [4] All LEDs will blink in sync twice, accompanied by 1 long and 3 short beeps [5] LEDs will blink in sequence (NUM, Caps, then Scroll Lock) [6] Accompanied by rising beep tone

Chassis LED and Beep Messages

Blinks green @ 0.5 Hz None S1 Suspend Blinks green @ 0.5 Hz None S3 Suspend to RAM

Blinks red 2 times @ 1 Hz [1] None Processor thermal shutdown Blinks red 3 times @ 1 Hz [1] None Processor not seated / installed Blinks red 4 times @ 1 Hz [1] None Power supply failure Blinks red 5 times @ 1 Hz [1] 5 Memory error Blinks red 6 times @ 1 Hz [1] 6 Video error Blinks red 7 times @ 1 Hz [1] 7 PCA failure Blinks red 8 times @ 1 Hz [1] 8 Invalid ROM checksum (error)

NOTE: [1] Repeated after 2 second pause

Common POST Error Messages

Screen

Message Beeps Probable Cause Recommended Action

101-Option ROM Error

102-, 103-

System

Board

Failure

164-Memory

Size Error

201-Memory

Error

202-Memory

Type

Mismatch

212-Failed

Processor

301-, 304-

Keyboard

Error

411-Network

Interface

Card

Interrupt

Conflict

501-Display

Adapter

Failure

602-Diskette

Boot Error

1720-, 1721-

SMART

Hard Drive

Detects

Imminent

Failure

178x, 179x-

Hard Drive

Failure

NOTES: L = long, S = short

Caps Lock

LED

Power LED # Beeps Event

Steady green None S0 System on (normal operation)

Off (clear) None S4 Suspend to disk

Off (clear) None S5 Soft off

1L, 1S 1. System ROM

none DMA, timers 1. Clear CMOS memory.

2S Incorrect memory

none RAM failure Same as 164.

none DIMMs do not match. Same as 164.

none Processor has failed to

none Keyboard failure. Check keyboard connection or

2S NIC interrupt conflicts

1L, 2S Graphics controller. 1. Reseat graphics card.

none Diskette in drive A not

none Hard drive is about to

none Hard drive or hard

Scroll Lock

LED Event

controller initialization

or drive problem

checksum error.

2. Expansion card.

3. CMOS corruption.

4. System board

configuration.

initialize.

with another device.

bootable

fail.

drive circuitry failure.

1. Verify ROM, reflash if required.

2. Remove suspected expansion card, reboot.

3. Clear CMOS memory, reboot.

4. Replace system board.

2. Remove expansion boards.

3. Replace system board.

1. Run Setup (F10).

2. Check DIMMs for proper seating, proper type, and HP compatibility.

3. Remove DIMMs singularly and reboot to isolate faulty DIMM.

1. Check processor seating.

2. Replace processor.

keys. Replace keyboard. If 304, possible system board problem

Reset IRQ (reboot system).

2. Check monitor connection.

3. Replace graphics card. Remove/replace diskette.

Run drive protection system test if available. Check for firmware patch for erroneous error message.

Run Setup or hard drive diagnostics. Replace hard drive.