HP Compaq dx6050 MT, Evo D300, dx6050, Compaq d300, Compaq dx6050 Reference Manual

service reference guide

hp business desktop d300 and dx6050 series

8th edition

This document provides information on the removal and replacement of all parts as well as information on troubleshooting, Desktop Management, setup utilities, PATA and SATA drives, safety, routine care, connector pin assignments, POST error messages, and diagnostic indicator lights.

Document Part Number 319865-008

Service Reference Guide

HP Business Desktop d300 and dx6050 Series

8th Edition Document Part Number: 319865-008

May 2004

Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other countries.

Intel is a trademark of Intel Corporation in the U.S. and other countries. Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statements accompanying

such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to

equipment or loss of information.

Service Reference Guide

HP Business Desktop d300 Series

First Edition (April 2003) Eighth Edition (May 2004)

Document Part Number: 319865-008

1 Installing the Operating System

1.0.1 Installing or Upgrading Device Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.0.2 Creating an Emergency Repair Diskette—Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.0.3 Using the Emergency Repair Diskette—Windows 2000. . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.1 Converting to NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.1.1 Windows 2000 Professional. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.1.2 Windows XP Home and XP Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 HP Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

2 Setup Utilities and Diagnostics Features

2.1 Power-On Self-Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2 Computer Setup Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

2.2.1 Using Computer Setup (F10) Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

2.2.2 Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

2.3 Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.3.1 Detecting Diagnostics for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.3.2 Installing Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.3.3 Using Categories in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14

2.3.4 Running Diagnostic Tests in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

2.4 Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.4.1 Installing Configuration Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.4.2 Running Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.5 Remote Diagnostics Enabling Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent. . . . . . . . . . . . . . . . . . . . . 2–18

2.5.2 Running the Remote Diagnostics Enabling Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

2.6 Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

2.7 Restoring the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19

3Desktop Management

3.1 Initial Configuration and Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Remote System Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3 Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3.1 HP Client Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3.2 Altiris Client Management Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3.3 System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.4 Proactive Change Notification (PCN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.5 Subscriber’s Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.4 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.4.1 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.4.2 HPQ Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Sercice Reference Guide. d300, dx6050 319865-008 iii

Contents

3.4.3 FailSafe Boot Block ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

3.4.4 Replicating Your Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.4.5 Dual-State Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.4.6 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

3.4.7 World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

3.4.8 Building Blocks and Partners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

3.5 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

3.5.1 Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

3.5.2 Establishing a Setup Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

3.5.3 Establishing a Power-On Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . 3–12

3.5.4 DriveLock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

3.5.5 Smart Cover Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.5.6 Master Boot Record Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

3.5.7 Before You Partition or Format the Current Bootable Disk . . . . . . . . . . . . . . . . . . . . . . 3–19

3.5.8 Cable Lock Provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19

3.5.9 F ingerprint Identification Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19

3.6 Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

3.6.1 Drive Protection System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

3.6.2 Surge-Tolerant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

3.6.3 Thermal Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

4 Serial and Parallel ATA Drive Guidelines and Features

4.1 PATA and SATA Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 ATA Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2.1 SATA Data Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2.2 SATA Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.2.3 PATA Data Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.2.4 PATA Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.2.5 PATA Cable Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

4.3 PATA Drive Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

4.3.1 PATA Device Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

4.3.2 PATA Attach Sequence Rules by Class Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

4.3.3 PATA Attach Sequence Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

4.3.4 PATA Additional Drive Application Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

4.4 PATA SMART Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

4.5 Drive Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

4.6 SATA BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

4.6.1 Legacy Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

4.6.2 Native Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

4.7 Mixed Devices Boot and Drive Letter Ordering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11

5 Identifying the Chassis, Routine Care, and Disassembly Preparation

5.1 Chassis Designations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.1.1 Microtower (µT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.1.2 Slim Tower (ST). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.1.3 Desktop (DT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

5.2.1 Generating Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

iv 319865-008 Service Reference Guide, d300, dx6050

5.2.2 Preventing Electrostatic Damage to Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

5.2.3 Personal Grounding Methods and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.2.4 Grounding the Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.2.5 Recommended Materials and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.3 Routine Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.3.1 General Cleaning Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.3.2 Cleaning the Computer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.3.3 Cleaning the Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.3.4 Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.3.5 Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.4 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.4.1 Power Supply Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.4.2 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.4.3 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.4.4 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.4.5 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.4.6 Lithium Coin Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

6 Removal and Replacement Procedures— Microtower (µT) Chassis

Contents

6.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

6.2 Unlocking the Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

6.3 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

6.3.1 Installing a Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

6.3.2 Installing a Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

6.4 Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

6.5 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5

6.6 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

6.6.1 5.25" Drive Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

6.6.2 Diskette Drive Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8

6.6.3 3.5" Drive Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8

6.7 Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9

6.8 Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10

6.8.1 Expansion Slot Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10

6.8.2 PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11

6.8.3 AGP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–13

6.9 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–15

6.9.1 Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–15

6.9.2 Removing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16

6.9.3 Installing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–18

6.10Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–21

6.11Front I/O Panel Housing Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22

6.12Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–23

6.13Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–24

6.14Processor and Heatsink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–26

6.15System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28

6.16Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–29

6.16.1Type 1 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30

6.16.2Type 2 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–31

6.16.3Type 3 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32

Service Reference Guide, d300, dx6050 319865-008 v

Contents

6.17Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–33

6.18Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–34

7 Removal and Replacement Procedures— Slim Tower (ST) Chassis

7.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

7.2 Unlocking the Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

7.3 Hood Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

7.4 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

7.4.1 Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

7.4.2 Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

7.5 Computer Access Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8

7.6 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9

7.7 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–10

7.8 Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–11

7.9 PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–12

7.10Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–15

7.10.1Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–15

7.10.2Cable Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–16

7.10.3Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–17

7.10.4External 3.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–20

7.10.5Primary Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–22

7.11Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–24

7.12Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–25

7.13System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–26

7.14Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–27

7.15Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–28

7.15.1Type 1 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29

7.15.2Type 2 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–30

7.16Processor and Heatsink, Type 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–31

7.17Processor and Heatsink, Type 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–32

7.18Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–34

7.19Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–35

8 Removal and Replacement Procedures— Desktop (DT) Chassis

8.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

8.2 Unlocking the Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

8.3 Hood Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3

8.4 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

8.4.1 Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

8.4.2 Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

8.5 Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

8.6 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–6

8.7 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–7

8.7.1 5.25" Drive Bezel Blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–7

8.7.2 Diskette Drive Bezel or Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–8

8.8 Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–9

8.9 Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–10

8.10Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–15

vi 319865-008 Service Reference Guide, d300, dx6050

8.10.1Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–15

8.10.2Removing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–16

8.10.3Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–20

8.10.4Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–22

8.11Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–24

8.12Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–25

8.13System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–26

8.14Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–27

8.14.1Type 1 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–28

8.14.2Type 2 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–29

8.15Processor and Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–30

8.15.1Type 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–30

8.15.2Type 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–31

8.15.3Type 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–32

8.16Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–33

8.17Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–34

8.18Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–35

A Connector Pin Assignments

Contents

B Power Cord Set Requirements

C POST Error Messages

D Troubleshooting Without Diagnostics

EMemory

F System Board and Riser Board Reference Designators

Index

Service Reference Guide, d300, dx6050 319865-008 vii

Contents

viii 319865-008 Service Reference Guide, d300, dx6050

Installing the Operating System

Depending on the model, Microsoft Windows 2000 Professional, Windows XP Home, or Windows XP Professional is preinstalled on the computer and will be configured automatically the first time the computer is turned on.

CAUTION: Do not add optional hardware devices to your computer until the operating system is

successfully installed. Doing so may cause errors and may prevent the operating system from installing properly.

CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL

THE PROCESS IS COMPLETE. Turning off the computer during the installation process might damage the software that runs the computer.

The first time the computer is turned on, the operating system is automatically installed. This takes approximately 10 minutes, depending on the system hardware configuration. At the beginning of the installation process, you are prompted to select the approp riate language for the operating system. Read and follow the instructions that appear on the screen to complete the installation.

During this process, do not turn off your computer unless you are directed to do so.

1.0.1 Installing or Upgrading Device Drivers

To install hardware devices such as a printer, a display adapter, or network adapter after the operating system installation is completed, the operating system needs access to the appropriate software drivers for the devices.

The I386 directory and its subdirectories provide the HP- or Compaq-specific integration of the operating system for the computer model and include device drivers supported by Windows

2000. When prompted for the I386 directory on the operating system CD, replace the path specification

with C:\I386 or use the browse button of the dialog box to browse the computer for the I386 folder.

1.0.2 Creating an Emergency Repair Diskette—Windows 2000

1. Click Start > Programs > Accessories > System Tools > Backup.

2. Select the menu option Tools, then select Create an Emergency Disk.

3. Follow the instructions that appear on the screen.

1.0.3 Using the Emergency Repair Diskette—Windows 2000

1. Insert the diskette into the diskette drive and restart the computer (you may boot the computer to the Windows 2000 CD on some computers).

2. Press Enter to start the repair process, then choose to repair the system.

Service Reference Guide, d300, dx6050 319865-008 1–1

Installing the Operating System

3. Select the Emergency Repair Process.

4. Follow the instructions that appear on the screen.

1.1 Converting to NTFS

1.1.1 Windows 2000 Professional

To convert an existing partition from a FAT 32 partition to an NTFS partition, double-click the NTFS Convert icon on the desktop. Carefully read and follow the directions that appear on the screen.

1.1.2 Windows XP Home and XP Professional

The Windows XP Home and XP Professional operating systems handle only NTFS-formatted drives. When installed, XP will, if necessary, automatically convert a FAT32 drive to NTFS.

1.2 HP Soft ware

The Microsoft Windows 2000 Professional, Windows XP Home, or Windows XP Professional operating system is preinstalled on the computer and will be configured automatically the first time the computer is turned on. The following HP software will also be installed at that time on selected models:

■ Computer Setup Utilities and diagnostic features

■ HP Support Software including device drivers

■ Configuration Record

■ Online Safety & Comfort Guide

■ HP Intelligent Manageability

■ Enhanced HP Insight Personal Edition (Diagnostics for Windows)

■ DMI Support

■ Power Management with energy saver features

■ Security Management tools

■ Software Support Management tools

Certain drivers and utilities are available only in selected languages. You can obtain the latest version of these files, in English and selected other languages, in one of three ways:

■ Support Software CD

■ HP web site at www.hp.com

■ Compaq Restore Plus! CD, which is supplied with many Compaq models

Additional HP software may be required in certain situations.

✎

1–2 319865-008 Service Reference Guide, d300, dx6050

Setup Utilities and Diagnostics Features

Setup Utilities (F10) and diagnostic features provide information needed about the computer system when contacting Customer Support. These tools can also be used to:

■ Change factory default settings and to set or change the system configuration, which may be

necessary when you add or remove hardware.

■ Determine if all of the devices installed on the computer are recognized by the system and

functioning properly.

■ Determine information about the operating environment of the computer.

■ Solve system configuration errors detected but not automatically fixed during the Power-On

Self-Test (POST).

■ Establish and manage passwords and other security features.

■ Establish and manage energy-saving timeouts.

All features identified in this chapter may not be available on all HP products.

✎

2.1 Power-On Self-Test (POST)

POST is a series of diagnostic tests that runs automatically when the system is turned on. POST checks the following items to ensure that the computer system is functioning properly:

■ Keyboard

■ Memory modules

■ Diskette drives

■ All IDE and SCSI mass storage devices

■ Processors

■ Controllers

If the Power-On Password is set, a key icon appears on the screen while POST is running. You

✎

will need to enter the password before continuing. Refer to Chapter 3,

Configuration and Deplo yment.” for information on setting, deleting, or bypassing the password.

If POST finds an error in the system, an audible and/or visual message occurs. For POST error messages and their solutions refer to Appendix C, “POST Error Messages.”

Section 3.1, “Initial

Service Reference Guide, d300 319865-007 2–1

Setup Utilities and Diagnostics Features

2.2 Computer Setup Utilities

Use Computer Setup Utilities (F10) to:

■ Modify or restore factory default settings.

■ Set the system date and time.

■ Set, view, change, or verify the system configuration including settings for processor,

graphics, memory, audio, storage, communications, and input devices.

■ Modify the boot order of bootable devices such as hard drives, di skett e dri v es, optical dri v es,

or LS-120 drives.

■ Configure the boot priority of IDE (ATA) and SCSI hard drive controllers.

■ Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests

run during a Full Boot. You can set your system to:

❏ always Quick Boot (default); ❏ periodically Full Boot (from every 1 to 30 days); or ❏ always Full Boot.

■ Enable or disable Network Server Mode, which allows the computer to boot the operating

system when the power-on password is enabled with or without a keyboard or mouse attached. When attached to the system, the keyboard and mouse remain locked until the power-on password is entered.

■ Select POST Messages Enabled or Disabled to change the display status of Power-On

Self-Test (POST) messages. POST Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to POST Messages Enabled during POST, press any key (except

■ Establish an Ownership Tag, the text of which is displayed each time the syst em is turned on

F1 through F12).

or restarted.

■ Enter the Asset Tag or property identification number assigned by your company to this

computer.

■ Enable power-on password prompting during system restarts (warm boots) as well as during

power-on.

■ Establish a setup password that controls access to Computer Setup (F10) Utility and the

settings described in this section.

■ Secure the integrated I/O functionality, including the serial, USB, or parallel ports, audio, or

embedded NIC, so that they cannot be used until they are unsecured.

■ Enable or disable Master Boot Record (MBR) Security.

■ Enable or disable removable media boot ability.

■ Enable or disable removable media write ability (when supported by hardware).

■ Solve system configuration errors detected but not automatically fixed during the Power-On

Self-Test (POST).

■ Replicate your system setup by saving system configuration information on diskette and

restoring it on one or more computers.

■ Execute self-tests on a specified IDE (ATA) hard driv e (when supp orted by the drive).

■ Enable or disable DriveLock security (when supported by MultiBay drive).

2–2 319865-007 Service Reference Guide, d300

2.2.1 Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning on the computer or restarting the system. To access the Computer Setup Utilities menu, complete the following steps:

1. Turn on or restart the computer. If you are in Windows, click Start >Shut Down >Restart.

2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer Setup. Press

If you do not press the F10 key at the appropriate time, you must restart the computer and press

✎

and hold the If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3. Select your language from the list and press the Enter key.

4. A choice of four headings appears in the Computer Setup Utilities menu: File, Storage, Security, and Advanced.

5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Utilities menu, press

Enter to bypass the title screen, if necessary.

F10 key again to access the utility.

Enter. To return to the Computer Setup

Esc.

Setup Utilities and Diagnostics Features

6. To apply and save changes, select File > Save Changes and Exit.

❏ If yo u have made changes that you do not want applied, select Ignore Changes and

Exit.

❏ To reset to factory settings, select Set Defaults and Exit. This option will restore the

original factory system defaults.

CAUTION: Do NOT turn the computer power OFF while the ROM is saving your F10 Computer Setup

changes because the CMOS could become corrupted. It is safe to turn off all power to the computer after you exit the F10 Setup screen.

Service Reference Guide, d300 319865-007 2–3

Setup Utilities and Diagnostics Features

2.2.2 Computer Setup Menu

Heading Option Description

File System Information Lists product name, processor type/speed/stepping, cache

size (L1/L2), system ROM family and version, installed memory size (number of channels (single/dual) if applicable), chassis serial number, integrated MAC for enabled or embedded NIC (if applicable), and asset tracking number.

About Displays copyright information.

Set Time and Date Allows you to set system time and date.

Save to Diskette Saves system configuration, including CMOS, to a formatted

blank 1.44-MB diskette in file CPQsetup.txt. Save/Restore for DiskOnKey is supported.

Restore from Diskette

Set Defaults and Exit

Ignore Changes and Exit

Save Changes and Exit

Storage Device

Configuration

Restores system configuration from a diskette. Save/Restore for DiskOnKey is supported.

Restores factory default settings which includes clearing any established passwords.

Exits Computer Setup without applying or saving any changes.

Saves changes to system configuration and exits Computer Setup.

Lists all installed BIOS controlled storage devices.

SCSI storage drives will not be listed in Computer (F10)

✎

Setup.

When a device is selected, detailed information and options are displayed. The following options may be presented:

Diskette Type (For legacy diskette drives only)

Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB and 5.25" 1.2 MB.

Drive Emulation (IDE devices only) Allows you to select a drive emulation type for a storage device. (For example, a Zip drive can be made bootable by selecting disk emulation.)

Drive Type Emulation Options

ATAPI Zip drive None (treated as Other).

Diskette (treated as diskette drive).

IDE Hard disk None (treated as Other) Disk (treated as

hard drive).

Legacy diskette No emulation options available.

IDE CD-ROM No emulation options available.

2–4 319865-007 Service Reference Guide, d300

Setup Utilities and Diagnostics Features

Heading Option Description

Storage (continued)

Device Configuration (continued)

Drive Type

(continued)

ATAPI LS-120 None (treated as Other).

Transfer Mode (IDE devices only) Specifies the active data transfer mode. Options (subject to device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA.

Translation Mode (IDE disks only) Lets you select the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of Unix (e.g., SCO Unix version 3.2). Options are Bit-Shift, LBA Assisted, User, and None.

Ordinarily, the translation mode selected automatically by

the BIOS should not be changed. If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible.

Translation Parameters (IDE disks only) Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256. The number of sectors per track may not exceed 63. These fields are only visible and changeable when the drive translation mode is set to User.

Emulation Options

(continued)

Diskette (treated as diskette drive).

Multisector Transfers (IDE disks only) Specifies how many sectors are transferred per multi-sector PIO operation. Options (subject to device capabilities) are Disabled, 8, and 16.

Options Removable Media Boot

Enables/disables ability to boot the system from removable media.

Removable Media Write

Enables/disables ability to write data to removable media.

This feature applies only to legacy diskette, (IDE/ATA)

✎

LS-120 Superdisk, (IDE/ATA) LS-240 Superdisk, and (IDE/ATA) PD-optical drives.

After saving changes to Removable Media Boot, the

✎

computer will restart. Manually, turn the computer off, then on.

Primary IDE Controller *

Allows you to enable or disable the primary IDE/ATA controller.

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Setup Utilities and Diagnostics Features

Heading Option Description

*Option supported on select models.

Storage (continued)

Options (continued)

Secondary IDE Controller *

Allows you to enable or disable the secondary IDE/ATA controller.

Diskette MBR Validation *

Allows you to enable or disable strict validation of the diskette Master Boot Record (MBR).

If you use a bootable diskette image that you know to be

✎

valid, and it does not boot with Diskette MBR Validation enabled, you may need to disable this option in order to use the diskette.

BIOS IDE DMA Transfers

Allows you to control how BIOS disk I/O requests are serviced. When “Enable” is selected, the BIOS will service all disk I/O requests with DMA data transfers. When “Disable” is selected, the BIOS will service all disk I/O requests with PIO data transfers.

SATA Configuration *

Allows you to choose how the SATA controller and devices are accessed by the operating system.

“Add as a Separate Controller” is the default option. Up to 4 PATA and 2 SATA devices may be accessed in this mode. The SATA and PATA controllers appear as two separate IDE controllers. Use this option with Win 2K and Win XP.

• SATA 0 is seen as SATA Primary Device 0

• SATA 1 (if present) is seen as SATA Secondary Device 0

“Replace Primary IDE Controller” is the other option. Up to 2 PATA and 2 SATA devices may be accessed in this mode. The SATA and PATA controllers appear as one combined IDE controller. Use this option with Win 98 SE and earlier operating systems.

• SATA 0 replaces PATA Primary Device 0

• SATA 1 replaces PATA Primary Device 1

IDE DPS Self-Test Allows you to execute self-tests on IDE hard drives capable of

performing the Drive Protection System (DPS) self-tests.

This selection will only appear when at least one drive

✎

capable of performing the IDE DPS self-tests is attached to the system.

Controller Order Allows you to specify the order of the attached hard drive

controllers. The first hard drive controller in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached).

*Option supported on select models.

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Setup Utilities and Diagnostics Features

Heading Option Description

Storage (continued)

Security Setup Password Allows you to set and enables setup (administrator) password.

Boot Order Allows you to specify the order in which attached peripheral

devices (such as a diskette drive, hard drive, optical drive, or network interface card) are checked for bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.

MS-DOS drive lettering assignments may not apply after a

✎

non-MS-DOS operating system has started.

Shortcut to Temporarily Override Boot Order

To boot one time from a device other than the default device specified in Boot Order, restart the computer and press F9 when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time.

If the setup password is set, it is required to change

✎

Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.

See the Troubleshooting Guide for more information.

Power-On Password

Allows you to set and enable power-on password. See the Troubleshooting Guide for more information.

Password Options (This selection will appear only if a power-on password is set.)

Embedded Security*

Smart Cover* Allows you to enable/disable Smart Cover Lock.

Smart Sensor* Allows you to:

*Option supported on select models.

Allows you to specify whether the password is required for warm boot (CTRL+ALT+DEL).

See the Desktop Management Guide for more information.

Allows you to set up a password and enable/disable the embedded Security device.

See the Desktop Management Guide for more information.

Notify User alerts the user that the sensor has detected that

✎

the cover has been removed. Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed.

See the Desktop Management Guide for more information.

Enable/disable the Smart Sensor.

Notify User alerts the user that the sensor has detected that

✎

the cover has been removed. Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed.

See the Desktop Management Guide for more information.

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Setup Utilities and Diagnostics Features

Heading Option Description

Security (continued)

DriveLock* Allows you to assign or modify a master or user password for

select MultiBay IDE hard drives (not supported on SCSI hard drives). When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.

This selection will only appear when at least one MultiBay

✎

drive that supports the DriveLock feature is attached to the system.

See the Desktop Management Guide for more information.

System IDs Allows you to set:

• Asset tag (18-byte identifier) and ownership Tag (80-byte

identifier displayed during POST).

See Chapter 3, Desktop Management, in this Guide.

• Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.)

Keyboard locale setting (for example, English or German) for System ID entry.

Master Boot Record Security*

Save Master Boot Record*

*Option supported on select models.

Allows you to enable or disable Master Boot Record (MBR) Security.

When enabled, the BIOS rejects all requests to write to the MBR on the current bootable disk. Each time the computer is powered on or rebooted, the BIOS compares the MBR of the bootable disk to the previously saved MBR. If changes are detected, you are given the option of saving the MBR on the current bootable disk, restoring the previously-saved MBR, or disabling MBR security. You must know the setup password if one is set.

Disable MBR Security before intentionally changing the

✎

formatting or partitioning of the current bootable disk. Several disk utilities (such as FDISK and FORMAT) attempt to update the MBR. If MBR Security is enabled and disk accesses are being serviced by the BIOS, write requests to the MBR are rejected, causing the utilities to report errors. If MBR Security is enabled and disk accesses are being serviced by the operating system, any MBR change will be detected by the BIOS during the next reboot, and an MBR Security warning message will be displayed.

Saves a backup copy of the Master Boot Record of the current bootable disk.

Only appears if MBR Security is enabled.

✎

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Setup Utilities and Diagnostics Features

Heading Option Description

Security (continued)

*Option supported on select models.

Restore Master Boot Record*

Device Security* Enables/disables serial ports A and B, parallel port, front USB

Network Service Boot

Restores the backup Master Boot Record to the current bootable disk.

Only appears if all of the following conditions are true:

✎

MBR Security is enabled. A backup copy of the MBR has been previously saved.

The current bootable disk is the same disk f rom which the backup copy of the MBR was saved.

Caution: Restoring a previously saved MBR after a disk

utility or operating system has modified the MBR may cause the data on the disk to become inaccessible. Only restore a previously saved MBR if you are confident that the current bootable disk’s MBR has been corrupted or infected with a virus.

ports, all USB ports, system audio, network controllers (some models), Multibay devices (some models), and SCSI controllers (some models).

Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must reside on the PCI bus or be embedded on the system board.)

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Setup Utilities and Diagnostics Features

Heading Option Description

Advanced** Power-On Options Allows you to set:

POST mode (QuickBoot, FullBoot, or FullBoot every 1-30 days). POST messages (enable/disable). F9 prompt (enable/disable). Enabling this feature will display

the text F9=Boot Menu during POST. Disabling this feature prevents the text from being displayed but pressing F9 will still access the Shortcut Boot (Order) Menu screen. See Storage >

Boot Order for more information. F10 prompt (enable/disable). Enabling this feature will

display the text F10=Setup during POST. Disabling this feature prevents the text from being displayed but pressing

F10 will still access the Setup screen. F12 prompt (enable/disable). Enabling this feature will

display the text F12=Network Service Boot during POST. Disabling this feature prevents the text from being displayed but pressing F12 will still force the system to attempt booting from the network.

Option ROM* prompt (enable/disable). Enabling this feature will cause the system to display a message before loading options ROMs.

Fan idle mode* allows you to set the idle speed to 1 (default), 2, 3, or 4 (fastest). Higher speeds will provide more cooling during idle, but will be louder.

Remote wakeup boot source (remote server/local hard drive). After Power Loss (off/on): After power loss, if you connect your

computer to an electric power strip and would like to turn on power to the computer using the switch on the power strip, set this option to ON.

If you turn off power to your computer using the switch on a

✎

power strip, you will not be able to use the suspend/sleep feature or the Remote Management features.

* Available on select models. **These options should be used by advanced users only.

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Setup Utilities and Diagnostics Features

Heading Option Description

Advanced** (continued)

Power-On Options (continued)

Allows you to set: (continued) POST Delay (in seconds) (enable/disable). Enabling this

feature will add a user-specified delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly; so slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to select F10 to enter Computer (F10) Setup.

I/O APIC Mode (enable/disable). Enabling this feature will allow Microsoft Windows Operating system to run optimally. This feature must be disabled for certain non-Microsoft Operating Systems to work properly.

ACPI/USB Buffers @ Top of Memory (enable/disable). Enabling this feature places USB memory buffers at the top of memory. The advantage of remapping is that it allows space in the DOS Compatibility Hole range, below 1MB, to be made available for additional PCI plug-in cards that need option ROM space. The disadvantage is that a popular memory manager, HIMEM.SYS, does not work properly when USB buffers are at top of memory AND the system has 64 KB or less of RAM.

Hot-Pluggable MultiBay Floppy* (enable/disable). Enabling this feature allows you to hot-plug a MultiBay floppy into a system running Windows 2000 or XP.

BIOS Wakeup* Allows you to set the computer to turn on automatically at a

time you specify.

Onboard Devices Allows you to set resources for or disable onboard system

devices (serial port, parallel port, or diskette controller).

PCI Devices Lists currently installed PCI devices and their IRQ settings.

Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings have no effect under an APIC-based operating system.

Bus Options* Allows you to enable or disable:

PCI bus mastering, which allows a PCI device to take control of the PCI bus.

PCI VGA palette snooping, which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed.

PCI SERR# generation. ECC support allows hardware-based error correction for

ECC-capable memories.

*Available on select models. **These options should be used by advanced users only.

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Setup Utilities and Diagnostics Features

Heading Option Description

Advanced* (continued)

Device options Allows you to set:

Printer mode (bi-directional, EPP+ECP, output only). Num Lock state at power-on (off/on). S5 Wake on LAN (enable/disable). Processor cache (enable/disable). Hyper-Threading* (enable/disable). ACPI S3* support (enable/disable). S3 is an ACPI sleep state

that some add-in hardware options may not support.

If the ACPI S3 support option is not presented, the other ACPI

✎

S3 options (ACPI S3 Video REPOST, AXPI S3 Hard Disk Reset, and ACPI S3 PS2 Mouse Wakeup) will not be available.

ACPI S3 Video REPOST* (enable/disable). This feature reruns the video option ROM on a boot from the S3 state.

ACPI S3 Hard Disk Reset* (enable/disable). Resets the hard disk on a boot from the S3 sleep state.

ACPI S3 PS2 Mouse Wakeup* (enable/disable). Allows the mouse to wake the system from the S3 sleep state.

Unique Sleep State Blink Patterns*. Allows you to choose an LED blink pattern that uniquely identifies each sleep state.

Frame Buffer Size* Allows you to specify amount of system memory dedicated to the embedded graphics frame buffer. The AUTO setting attempts to optimize the frame buffer size depending on the amount of total system memory.

AGP Aperture size* Allows you to specify the amount of system memory reserved for use by your graphics controller.

Monitor Tracking (enable/disable). Allows ROM to save monitor asset information.

Spread Spectrum* (enable/disable) allows system clocks to run with a spread spectrum.

NIC PXE Option ROM Download (enable/disable). The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive. The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is limited. This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space. The default will be to have the NIC option ROM enabled.

PCI VGA Configuration

* Available on select models. **These options should be used by advanced users only.

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Displayed only if there are multiple PCI video adapters in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller.

2.3 Diagnostics for Windows

The Diagnostics for Windows (DFW) utility is a component of Intelligent Manageability that allows you to view information about the hardware and software configuration of the computer while running Microsoft Windows (Microsoft Windows 2000 and Microsoft Windows XP). It also allows you to perform hardware and software tests on the subsystems of the computer.

When you invoke Diagnostics for Windows, the current configuration of the computer is shown on the Overview screen. There is access from this screen to several categories of information about the computer and the Test tab. The information in every screen of the utility can be saved to a file or printed.

To test all subsystems, you must log in as the administrator. If you do not log in as the

✎

administrator, you will be unable to test some subsystems. The inability to test a subsystem will be indicated by an error message under the subsystem name in the Test window or by shaded check boxes that cannot be selected.

Use Diagnostics for Windows in the following instances to:

■ Determine if all the devices installed on the computer are recognized by the system and

functioning properly. Running tests is optional but recommended after installing or connecting a new device.

Setup Utilities and Diagnostics Features

■ Third party devices not supported by HP may not be detected. Save, print, or display the

information generated by the utility.

2.3.1 Detecting Diagnostics for Windows

Some computers ship with the Diagnostics for Windows preloaded, but not preinstalled. To determine whether Diagnostics for Windows is installed:

1. Access the location of the Diagnostics icons:

❏ In Windows 2000 Professional, select Start > Settings > Control Panel. ❏ In Windows XP Home or Windows XP Professional, select Start > Control Panel >

Performance and Maintenance.

2. If icons for Configuration Record and Diagnostics for Windows are present, the Diagnostics for Windo ws utility is installed. If the icons are not present, the utility is eit her not preloaded or not installed.

2.3.2 Installing Diagnostics for Windows

If Diagnostics for Windows is not preloaded, you can download the Diagnostics for Windows SoftPaq from the following Web site:

http://www.hp.com/support/files

Once the software has been downloaded onto the hard drive it may be installed by performing these steps:

1. Close all Windows applications.

2. Install the Diagnostics for Windows utility:

❏ In Windows XP, select Start > Setup Software icon. Select Diagnostics for Windows

> Next button, then follow the instructions on the screen.

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Setup Utilities and Diagnostics Features

❏ In Windows 2000, select the Setup Software icon on the Desktop > Diagnostics for

Windows > Next button, then follow the instructions on the screen.

❏ In either Windows XP or Windows 2000, if the Setup Software icon is not on the

Desktop or in the Start menu, run the Setup program from the C:\CPQAPPS\DIAGS directory or select Start > Run and type the following in the command line: C:\CPQAPPS\DIAGS\SETUP.

3. Click Next to install Diagnostics for Windows.

4. After the program has finished installing, you may be prompted to restart the computer, or it may automatically restart. If prompted, click Finish to restart the computer or Cancel to exit the program. You must restart the computer to complete the installation of Diagnostics for Windows.

If you want to upgrade an existing version of Diagnostics for Windows installed on the

✎

computer, visit desired software and download the latest vers ion. Execute the downloaded file and select Repair to update the installed version. This will cause the new version to overwrite the old version.

http://www.hp.com/support/files and click on an applicable product. Locate the

2.3.3 Using Categories in Diagnostics for Windows

To use categories:

1. Click Start > HP Information Center > Diagnostics for Windows. You can also select the Diagnostics for Windows icon, located in the Control Panel.

The screen displays the overview of the computer hardware and software.

❏ In Windows 2000 Professional, select Start > Settings > Control Panel, then select

Diagnostics for Windows.

❏ In Windows XP Home and Windows XP Professional, select Start > Control Panel >

Performance and Maintenance, then select Diagnostics for Windows.

2. For specific hardware and software information, select a category from the Categories pull-down menu or the appropriate icon on the toolbar.

As the cursor moves over the toolbar icons, the corresponding category name is displayed.

✎

3. To display more detailed information in a selected category, click More in the Information Level box in the lower left corner of the window or click Level at the top of the screen and

select More.

4. Review, print, and/or save this information as desired.

❏ To print the information, click File > Print. Select one of the following options:

Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to print the report you selected.

❏ To save the information, click File > Save As. Select one of the following options:

Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to save the report you selected.

5. To exit Diagnostics for Wi ndows, click File, and then click Exit.

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Setup Utilities and Diagnostics Features

Menu Bar—File, Categories, Navigation, Level, Tab, Help

At the top of the Diagnostics for Windows screen is the Menu Bar consisting of six pull-down menus. Selecting an item will provide the following information on the system:

■ File—Save As, Print, Printer Setup, Exit

■ Categories ❏ System—System board, ROM, date, and time ❏ Asset Control—Asset tag, system serial number, and processor ❏ Input Devices—Keyboard, mouse, and joystick(s) ❏ Communication—Ports ❏ Storage—Storage drives ❏ Graphics—Graphics ❏ Memory—System board and Windows memory ❏ Multimedia—Optical storage (CD, DVD, and so on) and audio ❏ Windows—Windows ❏ Architecture—PCI Device ❏ Resources—IRQ, I/O, and Memory Map ❏ Health—Status of system temperature and hard drives ❏ Miscellaneous—CMOS, DMI, BIOS, System, Product Name, and Serial Number

■ Navigation—Previous Category (F5), Next Category (F6)

■ Level—Less (F7), More (F8) <information on the screen>

■ Tab ❏ Overview—Displays general information about the computer. This window is displayed

when first starting the utility. The left side of the window shows hardware information, while the right side shows software information.

❏ Test—Allows you to choose various parts of the system to test. You can also choose the

type of test and testing

❏ Status—Displays the status of each test in progress. You can cancel testing by clicking

mode.

the Cancel Testing button.

❏ Log—Displays a log of tests for each device. ❏ Error—Displays any errors that occurred during device testing. The window lists the

device being tested, the type and number of errors, and the error code.

■ Help—Contents, How to use Help, About

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Setup Utilities and Diagnostics Features

2.3.4 Running Diagnostic Tests in Diagnostics for Windows

To run diagnostic tests:

1. Click Start > HP Information Center > Diagnostics for Windows.

Alternately, you can access Diagnostics for Windows via the control panel. The screen displays the overview of the computer hardware and software. Five tabs are

displayed below the row of icons: Overview, Test, Status, Log, and Error.

2. Click the Test tab, or click Tab at the top of the screen and select Test.

3. Select one of the following options:

❏ Quick Test—Runs a quick, general test on each device. Requires no user intervention if

Unattended Mode is selected.

❏ Complete Test—Runs maximum testing of each device. The user can select Interactive

Mode or Unattended Mode.

❏ Custom Test—Runs only the tests you select. To select specific devices or tests, find the

device in the list, then select the check box beside each test. When selected, a red check mark is displayed in the box. Some tests selected may require user intervention.

To test all subsystems, you must log in as the administrator. If you do not log in as the

✎

4. Select Interactive Mode or Unattended Mode. In Interactive Mode, the diagnostic software

will prompt you for input during tests that require it. Some tests require interaction and will display errors or halt testing if selected in conjunction with Unattended Mode.

❏ Inte ractive Mode provides maximum control over the testing process. You determine

whether the test passed or failed and may be prompted to insert or remove devices.

❏ Unattended Mode does not display prompts. If errors are found, they are displayed when

testing is complete.

5. Click the Begin Testing button at the bottom of the window. Test Status is displayed, showing the progress and result of each test. For more details on the tests run, click the Log tab or click Tab at the top of the screen and select Log.

6. To view a test report, select one of three tabs:

❏ Status—Summarizes the tests run, passed, and failed during the current testing session. ❏ Log—Lists tests run on the system, the numbers of times each test has run, the number

of errors found on each test, and the total run time of each test.

❏ Error—Lists all errors found on the computer with their error codes.

7. To save a test report:

❏ Select the Log tab Save button to save a Log tab report. ❏ Select the Error tab Save button to save an Error tab report.

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8. To print a test report:

❏ If the report is on the Log tab, select File > Save As, then print the f ile from the selected

folder.

❏ If the report is on the Error tab, select the Error tab Print button.

9. If errors are found, click the Error tab to display more detailed information and recommended actions.

10. Click Print or save the error information for future reference.

11. To exit Diagnostics for Windows, click File > Exit.

2.4 Configuration Record

The Configuration Record utility is a windows-based information-gathering tool that gathers critical hardware and software information from various computer subsystems. The information includes such things as the ROM, asset tag, processor, physical drives, PCI devices, memory, graphics, operating system version number, operating system parameters, and the operating system startup files to give a complete view of the computer. Configuration Record provides a means for automatically identifying and comparing configuration changes, and has the ability to maintain a configuration history. The information can be saved as a history of multiple sessions.

Setup Utilities and Diagnostics Features

This utility allows the resolution of problems without taking the computer offline and assists in maximizing the computer availability. The information obtained by the utility is useful in troubleshooting system problems, and streamlines the service proces s by enabling quic k and easy identification of system configurations.

The utility displays it findings in a Now.log file. If the original Base.log file is present in the cpqdiags directory, the Base.log file is displayed next to the Now.log file in a split window with the differences between the two highlighted in the color red.

2.4.1 Installing Configuration Record

The Configuration Record is part of Diagnostics for Windows and is automatically installed at the same time as Diagnostics for Windows.

2.4.2 Running Configuration Record

To run this program:

1. Click Start > HP Information Center > Configuration Record. Alternately, you can access Diagnostics for Windows via the control panel.

The Configuration Record utility has two view options: Show Changed Items Only and Show

✎

All. The default view is Show color red since it shows only the differences. Switching to Show All displays the complete, comprehensive view of the system.

Changed Items Only, therefore all the text is displayed in the

2. The default view is Show Changed Items Only. To view all the information gathered by Configuration Record, click View at the top of the window and select Show All, or click the Show All Items icon.

3. To save the information in the left or right window, select File > Save Window File and then select Left Window File or Right Window File.

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Setup Utilities and Diagnostics Features

Saving the configuration of the computer periodically allows the user to keep a history of the

✎

configuration. This history may be useful to you in the future if the system ever encounters a problem that needs debugging.

4. To exit Configuration Record, click File, then click Exit.

2.5 Remote Diagnostics Enabling Agent

This utility provides a Web browser interface to Diagnostics for Windows. It enables remote control of the diagnostics and facilitates easy transfer of computer information from remote machines to a service provider.

The Remote Diagnostics Enabling Agent captures hardware configuration and provides the ability to perform tests remotely to diagnose computer problems. In addition, the Remote Diagnostics Enabling Agent identifies any computer hardware device problems signaled by the HP Management Agents. These hardware devices are automatically selected for testing by the Remote Diagnostics Enabling Agent.

The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is also

✎

installed. The Remote Diagnostics Enabling Agent is pre-loaded on some computers and is available

through a SoftPaq at http://www.hp.com under Support and Drivers.

2.5.1 Installing or Upgrading Remote Diagnostics Enabling

Agent

1. Visit http://www.hp.com/support/files and click on the applicable product.

2. Locate the appropriate software and download the latest version.

3. Execute the downloaded file. If you are upgrading an existing version, select Repair for the new version to overwrite the old version.

2.5.2 Running the Remote Diagnostics Enabling Agent

1. Select the Remote Diagnostics icon located in the Control Panel.

The Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the Configuration

✎

Record in a browser window. Both of these utilities can be run remotely or locally.

2. To exit Remote Diagnostics, click File and then click Close.

2.6 Protecting the Software

To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard driv e. See the operating system or backup utility documentation for instructions on making backup copies of data files.

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2.7 Restoring the Software

The Windows operating system and software can be restored to its original state by using the Restore CD. See the Restore CD for complete instructions on using this feature.

Setup Utilities and Diagnostics Features

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Setup Utilities and Diagnostics Features

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Desktop Management

HP Intelligent Manageability provides standards-based solutions for managing and controlling desktops, workstations, and notebook PCs in a networked environment.

The key capabilities and features of desktop management are:

■ Initial configuration and deployment

■ Remote system installation

■ Software updating and management

■ ROM flash

■ Asset tracking and security

■ Fault notification and recovery

Support for specific features described in this guide may vary by model or software version.

✎

3.1 Initial Configuration and Deployment

HP computers come with a preinstalled system software image. After a brief software “unbundling” process, the computer is ready to be used.

A customized software image may be deployed by:

■ Installing additional software applications after unbundling the preinstalled software image.

■ Usin g software deployment tools, such as Altiris Deployment Solutions, to replace the

preinstalled software with a customized software image.

■ Using a disk cloning process to copy the contents from one hard drive to another.

The best deployment method depends on your information technology environment and processes. The PC Deployment section of the Solutions and Services Web site

(http://h18000.www1.hp.com/solutions/pcsolutions)

best deployment method. The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with

recovery of system software, configuration management and troubleshooting, and power management.

provides information to help you select the

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Desktop Management

3.2 Remote System Installation

Remote System Installation allows you to start and set up your system using the software and configuration information located on a network server by initiating the Preboot Execution Environment (PXE). The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks:

■ Formatting a hard drive.

■ Deploying a software image on one or more new PCs.

■ Remotely updating the system BIOS in flash ROM. See Section 3.4.1, “Remote ROM

Flash.”

■ Configuring the system BIOS settings.

To initiate Remote System Installation, press F12 when the F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the instructions on the screen to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot.

3.3 Software Updating and Management

HP provides several tools for managing and updating software on desktops and workstations— Altiris, Altiris PC Transplant Pro; HP Client Manager Software, an Altiris solution; System Software Manager; HP Proactive Notification; and ActiveUpdate.

3.3.1 HP Client Manager Software

HP Client Manager Software (HP CMS) tightly integrates HP Intelligent Manageability technology within Altiris to provide superior hardware management capabilities for HP access devices that include:

■ Detailed views of hardware inventory for asset management

■ PC health check monitoring and diagnostics

■ Proactive notification of changes in your hardware environment

■ Web-accessible reporting of business critical details such as machines with thermal

warnings, memory alerts, and more

■ Remote updating of system software such as device drivers and ROM BIOS

For more information on the HP Client Manager, visit

http://h18000/www1.hp.com/im/client_mgr.html.

3.3.2 Altiris Client Management Solutions

HP and Altiris have partnered to provide comprehensi v e, t ightly inte grated systems management solutions to reduce the cost of owning HP client PCs. HP Client Manager Software is the foundation for additional Altiris Client Management Solutions that address:

■ Inventory and Asset Management ❏ SW license compliance ❏ PC tracking and reporting ❏ Lease contract, fixing asset tracking

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■ Deployment and Migration ❏ Windows 2000/XP migration ❏ System deployment ❏ Personality migrations

■ Help Desk and Problem Resolution ❏ Managing help desk tickets ❏ Remote troubleshooting ❏ Remote problem resolution ❏ Client disaster recovery

■ Software and Operations Management ❏ Ongoing desktop management ❏ HP system SW deployment ❏ Application self-healing

For more information and details on how to download a fully-functional 30-day evaluation version of the Altiris solutions, visit

http://h18000.www1.hp.com/im/prodinfo.html#deploy.

On selected desktop and notebook models, an Altiris management agent is included as part of the factory loaded image. This agent enables communication with the Altiris Development Solution which can be used to complete new hardware deployment or personality migration to a new operating system using easy-to-follow wizards. Altiris solutions provide easy-to-use software distribution capabilities. When used in conjunction with System Software Manager , or HP Client Manager Software, administrators can also update ROM BIOS and de vice d riv er softw are from a central console.

For more information, visit

http://www.hp.com/go/easydeploy.

3.3.3 System Software Manager

System Software Manager (SSM) lets you update system-level software on multiple systems simultaneously . When executed on a PC client system, SSM detects both hardware and software versions, then updates the appropriate software from a central repository, also known as a file store. Driver versions that are supported by SSM are denoted with a special icon on the driver download Web site and on the Support Software CD. To download the utility or to obtain more information on SSM, visit

http://h18000.www1.hp.com/im/ssmwp.html.

3.3.4 Proactive Change Notification (PCN)

The Proactive Change Notification program uses the Subscriber's Choice Web site in order to proactively and automatically:

■ Send you Proactive Change Notification (PCN) emails informing you of hardware and

software changes to most commercial computers and servers, up to 60 days in advance.

■ Send you email containing Customer Bulletins, Customer Advisories, Customer Notes,

Security Bulletins, and Driver alerts for most commercial computers and servers.

You create your own profile to ensure that you only receive the information relevant to your IT environment. To learn more about the Proactive Change Notification program and create your custom profile, visit

http://h30046.www3.hp.com/subhub.php?jumpid=go/pcn

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3.3.5 Subscriber’s Choice

Subscriber’s Choice is a client-based service from HP. Based on your profile, HP will supply

you with personalized product tips, feature articles, and/or driver and support alerts/notifications. Subscriber’s Choice Driver and Support Alerts/Notifications will deliver

e-mails notifying you that the information you subscribed to in your profile is available for review and retrieval. To learn more about Subscriber’s Choice and create a custom profile, visit

http://h30046.www3.hp.com/subhub.php.

3.4 ROM Flash

The computer comes with a reprogrammable flash ROM (read only memory). By establishing a setup password in Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the computer. Should you need or want to upgrade your ROM, you may:

■ Order an upgraded ROMPaq™ diskette from HP.

■ Download the latest ROMPaq images from http://www.hp.com/support/files.

CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup password

prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to set the setup password on one or more PCs simultaneously. For more information, visit

http://www.hp.com/go/ssm.

3.4.1 Remote ROM Flash

Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote HP computers directly from the centralized network management console. Enabling the system administrator to perform this task remotely, on multiple computers and personal computers, results in a consistent deployment of and greater control over HP PC ROM images over the network.

The computer must be powered on, or turned on through Remote Wakeup, to take advantage of

✎

Remote ROM Flash.

For more information on Remote ROM Flash, refer to the HP Client Manager Software or System Software Manager at

3.4.2 HPQ Flash

The HPQFlash utility is used to locally update or restore the system ROM in individual PCs through a Windows environment. For more information on HPQFlash, refer to the HP Client Manager Software or System Software Manager at

http://h18000.www1.hp.com/im/prodinfo.html.

http://www.hp.com/support/files.

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3.4.3 FailSafe Boot Block ROM

The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure were to occur during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks for a valid system ROM flash when power to the system is turned on.

■ If the system ROM is valid, the system starts normally.

■ If the system ROM fails the validation check, the FailSafe Boot Block ROM provides

enough support to start the system from a ROMPaq diskette, which will program the system ROM with a valid image.

When the bootblock detects an invalid system ROM, the System Power LED blinks RED 8 times, one every second, follo wed by a 2-second pause. Also 8 simultaneous beeps will be heard. A Boot Block recovery mode message is displayed on the screen (some models).

To recover the system after it enters Boot Block recovery mode, complete the following steps:

1. If there is a diskette in the diskette drive, remove the diskette and turn off the power.

2. Insert a ROMPaq diskette into the diskette drive.

3. Turn on power to the system.

4. If no ROMPaq diskette is found, you will be prompted to insert one and restart the computer.

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5. If a setup password has been established, the Caps Lock light will turn on and you will be prompted to enter the password.

6. Enter the setup password.

7. If the system successfully starts from the diskette and successfully reprograms the ROM, then the three keyboard lights will turn on. A rising tone series of beeps also signals successful completion.

8. Remove the diskette and turn the power off.

9. Turn the power on again to restart the computer.

The following table lists the various keyboard light combinations used by the Boot Block ROM (when a PS/2 keyboard is attached to the computer), and explains the meaning and action associated with each combination.

Keyboard Light Combinations Used by Boot Block ROM

Failsafe Boot

Block Mode

Num Lock Green On ROMPaq diskette not present, is bad, or

Caps Lock Green On Enter password.

Num, Caps, Scroll Lock

Keyboard

LED Color

Green Blink on in

Keyboard

LED Activity State/Message

sequence, one-at-a-time— N,C,SL

drive not ready.

Keyboard locked in network mode.

Num, Caps, Scroll Lock

Diagnostic lights do not flash on USB keyboards.

✎

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Green On Boot Block ROM Flash successful. Turn

power off, then on to reboot.

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3.4.4 Replicating Your Setup

This procedure gives an administrator the ability to quickly and easily copy one setup configuration to other computers of the same model. To replicate the setup:

1. Access the Computer Setup Utilities (F10) menu.

2. Click File > Save to Diskette. Follow the instructions on the screen.

This requires a diskette drive or a supported USB flash media device, such as DiskOnKey.

✎

3. To replicate the configuration, click File > Restore from Diskette, and follow the instructions on the screen.

System Software Manager (SSM) may also be used to distribute setup configurations to multiple computers. For more information, see

3.4.5 Dual-State Power Button

With Advanced Configuration and Power Interface (ACPI) enabled for Windows 2000 and Windows XP, the power button can function either as an on/off switch or as a suspend button. The suspend feature does not completely turn off po wer, but instead causes the computer to enter a low-power standby. This allows you to quickly power down without closing applications and to quickly return to the same operational state without any data loss.

http://h18000.www1.hp.com/im/ssmwp_more.html.

To change the power button’s configuration, complete the following steps:

1. In Windows 2000, left click on the Start Button, then select Settings > Control Panel >

Power Options. In Windows XP, left click on the Start Button, then select Control Panel > Performance

and Maintenance > Power Options.

2. In the Power Options Properties, select the Advanced tab.

3. In the Power Button section, select the desired power button setting.

After configuring the power button to function as a suspend b utton, press the power button to put the system in a very low power state (suspend). Press the button again to quickly bring the system out of suspend to full power status. To completely turn off all power to the system, press and hold the power button for four seconds.

CAUTION: Do not use the power button to turn off the computer unless the system is not responding;

turning off the power without operating system interaction could cause damage to or loss of data on the hard drive.

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3.4.6 Power Management

Power Management is a feature that saves energy by shutting down certain components of the computer when they are not in use, saving energy without having to shut down the computer.

With Advanced Configuration and Power Interface (ACPI) enabled for Windows 2000 and Windo ws XP, timeouts (the period of inactivity allowed befor e shutting down these components) can be enabled, customized, or disabled using the operating system.

1. In Windows 2000, left click on the Start Button, then select Settings > Control Panel >

Power Options. In Windows XP, left click on the Start Button, then select Control Panel > Performance

and Maintenance > Power Options.

2. In the Power Options Properties, select the Power Schemes tab.

3. Select the desired power scheme settings.

Use Display Properties to establish, modify, or disable Power Management settings for the monitor. To access Display Properties, right click on the Windows Desktop, then choose

Properties.

3.4.7 World Wide Web Site

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When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system. If you plan to run a version of Microsoft Windows that is different from the version included with your computer, you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly.

HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the softwa re from

http://www.hp.com/support. The Web site contains

the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on your HP computer.

3.4.8 Building Blocks and Partners

HP management solutions integrate with other systems management applications, and are based on industry standards, such as:

■ Desktop Management Interface (DMI) 2.0

■ Wake on LAN Technology

■ ACPI

■ SMBIOS

■ Pre-boot Execution (PXE) support

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3.5 Asset Tracking and Security

Asset tracking features incorporated into the computer provide key asset tracking data that can be managed using HP Insight Manager, HP Client Manager or other system management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to your environment and to leverage your investment in existing tools.

HP also offers several solutions for controlling access to valuable components and information. Security features such as the Smart Cover Sensor and the Smart Cover Lock, available on select models, help to prevent unauthorized access to the internal components of the personal computer. By disabling parallel, serial, or USB ports, or by disabling removable media boot capability, you can protect valuable data assets. Memory Change and Smart Cover Sensor alerts can be automatically forwarded to system management applications to deliver proactive notification of tampering with a computer’s internal components.

The Smart Cover Sensor and the Smart Cover Lock are available as options on select systems.

✎

Use the following utilities to manage security settings on your HP computer:

■ Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide

included with the computer for additional information and instructions on using the Computer Setup Utilities.

■ Remotely , using HP Client Manager or System Software Manager . This softw are enables the

secure, consistent deployment and control of security settings from a simple command-line utility.

The following table and sections refer to managing security features of your computer locally through the Computer Setup Utilities (F10).

Security Features Overview

Feature Purpose How It Is Established

Removable Media Boot Control

Serial, Parallel, USB, or Infrared Interface Control

Power-On Password Prevents use of the computer

Setup Password Prevents reconfiguration of the

Prevents booting from the removable media drives (available on select drives).

Prevents transfer of data through the integrated serial, parallel, USB (universal serial bus), or infrared interface.

until the password is entered. This can apply to both initial system startup and restarts.

computer (use of the Computer Setup Utilities) until the password is entered.

From the Computer Setup Utilities (F10) menu.

For more information about Computer Setup, see the Computer Setup (F10) Utility Guide.

✎

Support for security features may vary depending on your specific computer configuration.

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Security Features Overview (Continued)

Feature Purpose How It Is Established

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DriveLock Prevents unauthorized access

to the data on specific MultiBay hard drives. This feature is available on select models only.

Smart Cover Sensor Indicates that computer cover

or side panel has been removed. Can be set to require the setup password to

restart the computer, after the cover or side panel has been removed. Refer to the

Hardware Reference Guide

on the Documentation CD for more information about this feature. This feature is available on select models only.

Master Boot Record Security May prevent unintentional or

malicious changes to the Master Boot Record of the current bootable disk, and provides a means of recovering the “last known good” MBR.

From the Computer Setup Utilities (F10) menu.

Memory Change Alerts Detects when memory

modules have been added, moved, or removed; notifies user and system administrator.

Ownership Tag Displays ownership

information, as defined by the system administrator, during system startup (protected by setup password).

For more information about Computer Setup, see the Computer Setup (F10) Utility Guide.

✎

Support for security features may vary depending on your specific computer configuration.

For information on enabling Memory Change Alerts, refer to the online Intelligent Manageability Guide.

From the Computer Setup Utilities (F10) menu.

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Security Features Overview (Continued)

Feature Purpose How It Is Established

DriveLock Prevents unauthorized access

to the data on specific MultiBay hard drives. This feature is available on select models only.

Smart Cover Sensor Indicates that computer cover

or side panel has been removed. Can be set to require the setup password to

restart the computer, after the cover or side panel has been removed. Refer to the

Hardware Reference Guide

on the Documentation CD for more information about this feature. This feature is available on select models only.

Master Boot Record Security May prevent unintentional or

malicious changes to the Master Boot Record of the current bootable disk, and provides a means of recovering the “last known good” MBR.

From the Computer Setup Utilities (F10) menu.

Memory Change Alerts Detects when memory

modules have been added, moved, or removed; notifies user and system administrator.

Ownership Tag Displays ownership

information, as defined by the system administrator, during system startup (protected by setup password).

For more information about Computer Setup, see the Computer Setup (F10) Utility Guide.

✎

Support for security features may vary depending on your specific computer configuration.

For information on enabling Memory Change Alerts, refer to the online Intelligent Manageability Guide.

From the Computer Setup Utilities (F10) menu.

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Security Features Overview (Continued)

Feature Purpose How It Is Established

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Cable Lock Provision Inhibits access to the interior of

Security Loop Provision Inhibits access to the interior of

For more information about Computer Setup, see the Computer Setup (F10) Utility Guide.

✎

Support for security features may vary depending on your specific computer configuration.

3.5.1 Password Security

The power-on password prevents unauthorized use of the computer by requiring entry of a password to access applications or data each time the computer is turned on or restarted. The setup password specifically prevents unauthorized access to Computer Setup, and can also be used as an override to the power-on password. That is, when prompted for the power-on password, entering the setup password instead will allow access to the computer.

the computer to prevent unwanted configuration changes or component removal. Can also be used to secure the computer to a fixed object to prevent theft.

the computer to prevent unwanted configuration changes or component removal.

Install a cable lock to secure the computer to a fixed object.

Install a lock in the security loop to prevent unwanted configuration changes or component removal.

A network-wide setup password can be established to enable the system administrator to log in to all network systems to perform maintenance without having to know the power-on password, even if one has been established.

3.5.2 Establishing a Setup Password Using Computer Setup

Establishing a setup password through Computer Setu p pre vents reco nfigu ration of the computer (use of the Computer Setup (F10) utility) until the password is entered.

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer Setup. Press

If you do not press the F10 key at the appropriate time, you must restart the computer and press

✎

and hold the If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3. Select Security, then select Setup Password and follow the instructions on the screen.

4. Before exiting, click File > Save Changes and Exit.

Enter to bypass the title screen, if necessary.

F10 key again to access the utility.

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3.5.3 Establishing a Power-On Password Using Computer Setup

Establishing a power-on password through Computer Setup prevents access to the computer when power is turned on, unless the password is entered. When a power-on password is set, Computer Setup presents Password Options under the Security menu. Password options include Password Prompt on Warm Boot. When Password Prompt on Warm Boot is enabled, the password must also be entered each time the computer is rebooted.

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer Setup. Press

If you do not press the F10 key at the appropriate time, you must restart the computer and press

✎

and hold the If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3. Select Security, then Power-On Password and follow the instructions on the screen.

4. Before exiting, click File > Save Changes and Exit.

Entering a Power-On Password

Enter to bypass the title screen, if necessary.

F10 key again to access the utility.

To enter a power-on password, complete the following steps:

1. Turn on or restart the computer . If you are in Windows, click Start > Shut Down > Restart.

2. When the key icon appears on the monitor, type your current password, then press Enter.

Type carefully; for security reasons, the characters you type do not appear on the screen.

✎

If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the computer, then turn it on again before you can continue.

Entering a Setup Password

If a setup password has been established on the computer, you will be prompted to enter it each time you run Computer Setup.

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer Setup. Press

If you do not press the F10 key at the appropriate time, you must restart the computer and press

✎

and hold the If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

Enter to bypass the title screen, if necessary.

F10 key again to access the utility.

3. When the key icon appears on the monitor, type the setup password, then press the Enter key .

Type carefully; for security reasons, the characters you type do not appear on the screen.

✎

If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the computer, then turn it on again before you can continue.

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Changing a Power-On or Setup Password

1. Turn on or restart the computer . If you are in Windows, click Start > Shut Down > Restart. To change the setup password, run Computer Setup.

2. To ch ange the Power-On password, go to step 3. To change the Setup password, as soon as the computer is turned on, press and hold the F10

key until you enter Computer Setup. Press

If you do not press the F10 key at the appropriate time, you must restart the computer and press

✎

and hold the If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown:

current password/new password/new password

Type carefully; for security reasons, the characters you type do not appear on the screen.

F10 key again to access the utility.

Enter to bypass the title screen, if necessary.

✎

4. Press the Enter key.

The new password tak e s effect the next time you turn on the computer. Refer to the “National Keyboard Delimiter Characters” section in this chapter for information

✎

about the alternate delimiter characters. The power-on password and setup password may also be changed using the Security options in Computer Setup.

Deleting a Power-On or Setup Password

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the Computer. To delete the setup password, run Computer Setup.

2. To delete the Power-On password, go to step 3. To delete the Setup password, as soon as the computer is turned on, press and hold the F10

key until you enter Computer Setup. Press

If you do not press the F10 key at the appropriate time, you must restart the computer and press

✎

and hold the If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3. When the key icon appears, type your current password followed by a slash (/) or alternate delimiter character as shown:

current password/

F10 key again to access the utility.

Enter to bypass the title screen, if necessary.

4. Press the Enter key.

Refer to “National Keyboard Delimiter Characters” for information about the alternate delimiter

✎

characters. The power-on password and setup password may also be changed using the Security options in Computer Setup.

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National Keyboard Delimiter Characters

Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your computer.

Arabic / Greek - Russian / Belgian = Hebrew . Slovakian BHCSY* - Hungarian - Spanish Brazilian / Italian - Swedish/Finnish / Chinese / Japanese / Swiss Czech - Korean / Taiwanese / Danish - Latin American - Thai / French ! Norwegian - Turkish . French Canadian é Polish - U.K. English / German - Portuguese - U.S. English / * For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia

National Keyboard Delimiter Characters

Clearing Passwords

If you forget your password, you cannot access the computer. Refer to the Troubleshooting Guide for instructions on clearing passwords.

3.5.4 DriveLock

DriveLock is an industry-standard security feature that prevents unauthorized access to the data on MultiBay hard drives. DriveLock has been implemented as an extension to Computer Setup. It is only available only when DriveLock-capable hard drives are detected.

DriveLock is intended for HP customers for whom data security is the paramount concern. For such customers, the cost of the hard drive and the loss of the data stored on it is inconsequential when compared with the damage that could result from unauthorized access to its contents. In order to balance this level of security with the practical need to accommodate a forgotten password, the HP implementation of DriveLock employs a two-password security scheme. One password is intended to be set and used by a system administrator while the other is typically set and used by the end-user. There is no “back-door” that can be used to unlock the drive if both passwords are lost. Therefore, DriveLock is most safely used when the data contained on the hard drive is replicated on a corporate information system or is regularly backed up.

In the event that both DriveLock passwords are lost, the hard drive is rendered unusable. For users who do not fit the previously defined customer profile, this may be an unacceptable risk. For users who do fit the customer profile, it may be a tolerable risk given the nature of the data stored on the hard drive.

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Using DriveLock

The DriveLock option appears under the Security menu in Computer Setup. The user is presented with options to set the master password or to enable DriveLock. A user password must be provided in order to enable DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled. This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future. Once the master password is set, the system administrator may enable DriveLock or choose to keep it disabled.

If a locked hard drive is present, POST will require a password to unlock the device. If a power-on password is set and it matches the device’s user password, POST will not prompt the user to re-enter the password. Otherwise, the user will be prompted to enter a DriveLock password. Either the master or the user password may be used. Users will have two attempts to enter a correct password. If neither attempt succeeds, POST will continue but the drive will remain inaccessible.

DriveLock Applications

The most practical use of the DriveLock security feature is in a corporate environment where a system administrator provides users with MultiBay hard drives for use in some computers. The system administrator would be responsible for configuring the MultiBay hard driv e which would involve, among other things, setting the DriveLock master password. In the event that the user forgets the user password or the equipment is passed on to another employee, the master password can always be used to reset the user password and regain access to the hard drive.

HP recommends that corporate system administrators who choose to enable DriveLock also establish a corporate policy for setting and maintaining master passwords. This should be done to prevent a situation where an employee intentionally or unintentionally sets both DriveLock passwords before leaving the company. In such a scenario, the hard drive would be rendered unusable and require replacement. Likewise, by not setting a master password, system administrators may find themselves locked out of a hard drive and unable to perform routine checks for unauthorized software, other asset control functions, and support.

For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice. For these users, the potential loss of a hard drive resulting from forgetting both passwords is much greater than the value of the data DriveLock has been designed to protect. Access to Computer Setup and Driv eLock can be restricted through the Setup password. By specifying a Setup password and not giving it to end users, system administrators are able to restrict users from enabling DriveLock.

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3.5.5 Smart Cover Sensor

Smart Cover Sensor, available on select models, is a combination of hardware and software technology that can alert you when the computer cover or side panel has been removed. There are three levels of protection, as described in the following table.

Smart Cover Sensor Protection Levels

Level Setting Description

Level 0 Disabled Smart Cover Sensor is disabled (default).

Level 1 Notify User When the computer is restarted, the screen

Level 2 Setup Password When the computer is restarted, the screen

These settings can be changed using Computer Setup. For more information about Computer

✎

Setup, see the Computer Setup (F10) Utility Guide.

displays a message indicating that the computer cover or side panel has been removed.

displays a message indicating that the computer cover or side panel has been removed. You must enter the setup password to continue.

Setting the Smart Cover Sensor Protection Level

To set the Smart Cover Sensor protection level, complete the following steps:

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer Setup. Press

If you do not press the F10 key at the appropriate time, you must restart the computer and press

✎

and hold the If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3. Select Security, then Smart Cover, and follow the instructions on the screen.

4. Before exiting, click File > Save Changes and Exit.

Enter to bypass the title screen, if necessary.

F10 key again to access the utility.

Smart Cover Lock

The Smart Cover Lock is a software-controllable cover lock featured on select HP computers. This lock prevents unauthorized access to the internal components. Computers ship with the Smart Cover Lock in the unlocked position.

CAUTION: For maximum cover lock security, be sure to establish a setup password. The setup

password prevents unauthorized access to the Computer Setup utility.

The Smart Cover Lock is available as an option on select systems.

✎

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Locking the Smart Cover Lock

To activate and lock the Smart Cov er Lock, complete the following steps:

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer Setup. Press

If you do not press the F10 key at the appropriate time, you must restart the computer and press

✎

and hold the If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3. Select Security, then select Smart Cov e r an d the Locked option.

4. Before exiting, click File > Save Changes and Exit.

Enter to bypass the title screen, if necessary.

F10 key again to access the utility.

Unlocking the Smart Cover Lock

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer Setup. Press

Enter to bypass the title screen, if necessary.

If you do not press the F10 key at the appropriate time, you must restart the computer and press

✎

and hold the If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3. Select Security > Smart Cover > Unlocked.

4. Before exiting, click File > Save Changes and Exit.

F10 key again to access the utility.

Using the Smart Cover FailSafe Key

If you enable the Smart Cover Lock and cannot enter your password to disable the lock, you will need a Smart Cover FailSafe Key to open the computer cover. You will need the key in any of the following circumstances:

■ Power outage

■ Startup failure

■ PC component failure (such as processor or power supply)

■ Forgotten password

CAUTION: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order

this key before you need one (Tamper-resistant wrench PN 166527-001 or tamper-resistant bits PN 166527-002).

For more information about using the Smart Cover FailSafe Key, consult the Hardware Reference Guide.

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Desktop Management

3.5.6 Master Boot Record Security

The Master Boot Record (MBR) contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some computer viruses or by the incorrect use of certain disk utilities. It also allows you to recover the “last known good” MBR, should changes to the MBR be detected when the system is restarted.

To enable MBR Security, complete the following steps:

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer Setup. Press

If you do not press the F10 key at the appropriate time, you must restart the computer and press

✎

and hold the If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3. Select Security > Master Boot Record Security > Enabled.

4. Select Security > Save Master Boot Record.

Enter to bypass the title screen, if necessary.

F10 key again to access the utility.

5. Before exiting, click File > Save Changes and Exit.

When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS-DOS or Windows Safe Mode.

Most operating systems control access to the MBR of the current bootable disk; the BIOS cannot

✎

prevent changes that may occur while the operating system is running.

Each time the computer is turned on or restarted, the BIOS compares the MBR of the current bootable disk to the previously saved MBR. If changes are detected and if the current bootable disk is the same disk from which the MBR was previously saved, the following message is displayed:

1999—Master Boot Record has changed.

Press any key to enter Setup to configure MBR Security.

Upon entering Computer Setup, you must

■ Save the MBR of the current bootable disk;

■ Restore the previously saved MBR; or

■ Disable the MBR Security feature.

You must know the setup password, if one exists. If changes are detected and if the current bootable disk is not the same disk from which the MBR

was previously saved, the following message is displayed:

2000—Master Boot Record Hard Drive has changed.

Press any key to enter Setup to configure MBR Security.

Upon entering Computer Setup, you must

■ Save the MBR of the current bootable disk; or

■ Disable the MBR Security feature.

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Desktop Management

You must know the setup password, if one exists. In the unlikely event that the previously saved MBR has been corrupted, the following message

is displayed:

1998—Master Boot Record has been lost.

Press any key to enter Setup to configure MBR Security.

Upon entering Computer Setup, you must

■ Save the MBR of the current bootable disk; or

■ Disable the MBR Security feature.

You must know the setup password, if one exists.

3.5.7 Before You Partition or Format the Current Bootable Disk

Ensure that MBR Security is disabled before you change partitioning or formatting of the current bootable disk. Some disk utilities, such as FDISK and FORMAT, attempt to update the MBR. If MBR Security is enabled when you change partitioning or formatting of the disk, you may receive error messages from the disk utility or a warning from MBR Security the next time the computer is turned on or restarted. To disable MBR Security, complete the following steps:

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer Setup. Press

If you do not press the F10 key at the appropriate time, you must restart the computer and press

✎

and hold the If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.

3. Select Security > Master Boot Record Security > Disabled.

4. Before exiting, click File > Save Changes and Exit.

Enter to bypass the title screen, if necessary.

F10 key again to access the utility.

3.5.8 Cable Lock Provision

The rear panel of the computer accommodates a cable lock so that the computer can be physically secured to a work area.

For illustrated instructions, please see the Removal and Replacement Chapter for the specific chassis.

3.5.9 Fingerprint Identification Technology

Eliminating the need to enter user passwords, HP Fingerprint Identification Technology tightens network security, simplifies the login process, and reduces the costs associated with managing corporate networks. Affordably priced, it is not just for high-tech, high-security organizations anymore.

Support for Fingerprint Identification Technology varies by model.

✎

For more information, visit http://h18004.www1.hp.com/products/security.

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Desktop Management

3.6 Fault Notification and Recovery

Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime.

When a fault occurs, the computer displays a Local Alert message containing a description of the fault and any recommended actions. You can then view current system health by using the HP Client Manager Software. If the computer is connected to a network managed by HP Insight Manager, HP Client Manager Software, or other system management applications, the computer also sends a fault notice to the network management application.

3.6.1 Drive Protection System

The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in select HP computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement.

When HP computers are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. Your service provider can use this information to help diagnose conditions that caused you to run the DPS software. Refer to the Troubleshooting Guide for instructions on using DPS.

3.6.2 Surge-Tolerant Power Supply

An integrated surge-tolerant power supply provides greater reliability when the computer is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss.

3.6.3 Thermal Sensor

The thermal sensor is a hardware and software feature that tracks the internal temperature of the computer. This feature displays a warning message when the normal range is exceeded, which gives you time to take action before internal components are damaged or data is lost.

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Serial and Parallel ATA Drive Guidelines and

Features

4.1 PATA and SATA Device Information

Characteristic PATA SATA

Number of pins/conductors in data cable 40/80 7/7

Number of pins in power cable 4 15

Maximum data cable length 18 in (45.7 cm) 39.37 in (100 cm)

Data interface voltage differential 5 V 600 mV Drive motor voltages 5 V, 12 V 3.3 V, 12 V Jumpers for configuring drive Required N/A Data transfer rate up to 100 MB/s 150 MB/s

4.2 ATA Cables

4.2.1 SATA Data Cable

The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive. As shown in the table, each cable has 3 grounds, and 4 transmit/receive pins.

Pin Number Usage Device Plug Host Plug

P1 Ground Ground Ground

P2* A+ Transmit data Receive data P3* A- Transmit data Receive data

P4 Ground Ground Ground

P5** B- Receive data Transmit data P6** B+ Receive data Transmit data

P7 Ground Ground Ground

*P2 and P3 differential signal pair **P5 and P6 differential signal pair

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Serial and Parallel ATA Drive Guidelines and Features

4.2.2 SATA Power Cable

Pin Usage Notes Pin Usage Notes

P1 V3.3 3.3 V power P9 V5 5 V power P2 V3.3 3.3 V power P10 Ground P3 V3.3 3.3 V power P11 Reserved

P4 Ground P12 Ground

P5 Ground P13 V 12 12 V power

P6 Ground P14 V12 12 V power P7 V5 5 V power P15 V12 12 V power

P8 V5 5 V power

4.2.3 PATA Data Cable

PinSignal PinSignal PinSignal

1 2 3 4 5

6 7 8 9 10

11 12 13 14

Reset Ground DD7 DD8 DD6

DD9 DD5 DD10 DD4 DD11

DD3 DD12 DD2 DD13

4.2.4 PATA Power Cable

Pin Usage

1 +12 V

2Ground

15 16 17 18 19

20 21 22 23 24

25 26 27 28

DD1 DD14 DD0 DD15 Ground

(Key) DMARQ Ground DIOW Ground

DIOR Ground IORDY CSEL

29 30 31 32 33

34 35 36 37 38

39 40

DMAK Ground INTRQ IOCS16 DA1

PDIAG (cable detect) DA0 DA2 CS1FX CS3FX

DASP Ground

3Ground

4+5 V

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4.2.5 PATA Cable Layout

The faces of industry-standard cable connectors are color-coded for easy recognition:

■ System board connector = blue face

■ Device 0 connecto r = black face

■ Device 1 connector = gray face

The color code of an industry-standard cable is applicable only if the drive’s jumper is in the

✎

cable-select position.

Single-Drive Cable

Serial and Parallel ATA Drive Guidelines and Features

System

Board

Blue Face

Device 0

(primary)

Black

Face

Two-Drive Cable

System

Board

Blue Face

On a two-drive cable, the Drive/Device 0 connector is always the farthest one from the system board connector and the Drive/Device 1 connector is always the closest to the system board connector.

Some cables may be labeled “Drive 0” instead of “Device 0” and “Drive 1” instead of

✎

“Device 1”.

Device 1

(secondary)

Gray Face

Device 0

(primary)

Black

Face

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Serial and Parallel ATA Drive Guidelines and Features

4.3 PATA Drive Installation Guidelines

Most computer system boards have two ATA (IDE) channels with a dedicated connector for each channel. One channel is designated as the primary and the other as the secondary channel.

Each of the two channels can have up to two devices attached to it. Each computer system may therefore have a maximum of four ATA/ATAPI drives. All drives are connected to these channels using an industry-standard 80-conductor cable.

The industry standard 1.44 MB diskette drive has its own separate channel and is not included as

✎

a part of the maximum four drives.

Any drive attached to a channel must hav e a dri v e designation. If only a single dri ve is connected to a channel and its jumper is in the cable-select position, it is designated as the primary drive (Drive/Device 0) by its attachment to the Drive/Device 0 cable position. If two cable-selected drives are connected to a single channel, one will be designated by its attachment to the cable as the primary (Drive/Device 0) and the other as secondary (Drive/Device 1).

For optimal performance of a computer system, all drives need to be attached to the ATA channel in a specified sequence. This sequence is determined by the device class of the drives and by specific attach sequence rules.

4.3.1 PATA Device Classes

In order to determine the best drive attach sequence, ATA/ATAPI drives are segregated into four different classes based upon the bandwidth demands they place on an ATA channel. The most demanding devices are in Class 1 and the least demanding are in Class 4.

Class 1

Hard

Drives

ATA-100 ATA-66 ATA-33

General Attach Guidelines

■ The lower the device class number, the faster the device and the more bandwidth required.

■ Drives installed in the Device 0 positions on both the primary and secondary channels

receive the greatest possible bandwidth.

■ The bootable ATA hard drive should al ways be installed on the primary channel in the

Device 0 position.

Class 2

High Speed

Optical Drives

DVD DVD-CD R/W

Class 3

Optical Storage

Drives

R/W CD-ROM CD-ROM

Class 4

Magnetic

Storage Drives

LS-120 Tape Zip

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4.3.2 PATA Attach Sequence Rules by Class Priority

Drives should be attached in the sequence shown for optimum performance starting at position 1.

Primary

Channel*

Secondary

Channel

Device 1 Device 0

*If there are three or more devices, two or more of which are hard driv es, tw o hard drives should be attached to the primary channel first before following the General Attach Sequence Rule.

The attach sequence rule may also be stated in table format:

General Attach Sequence Rule*

Sequence Description

1 The lowest class drive—bootable hard drive recommended.

2 If only two drives, the last drive goes here; otherwise the lowest class of the

remaining drives.

3 If only three drives, attach the final drive here. If a fourth drive exists, attach the

lowest class drive here.

4 If there is a fourth drive, attach the final drive here—the drive with the highest

class number of all devices.

*If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule.

Cable lengths may restrict drive usage.

✎

The rules allow for:

■ Keeping the hard drive on a separate channel to maximize drive performance until a fourth

device is added.

■ Keeping the hard drives and removable media drives on separate channels to maximize

compatibility.

■ Keeping the hard drive and the writable optical drive on separate channels to maximize

optical drive reliability.

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Serial and Parallel ATA Drive Guidelines and Features

4.3.3 PATA Attach Sequence Worksheet

Use the worksheet below for obtaining optimum system performance when setting up a computer with multiple drives. Use the General Attach Sequence Rule to determine the best drive installation sequence.

Attach Sequence Worksheet

Device Name Device Class

Two examples of how to use the worksheet are:

■ Three-device installation

■ Four-device installation

Position

Number

Channel

Name

Device

Number

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Example 1: Three-Device Installation Sample

A system has three devices: Ultra ATA-100 hard drive, CD-ROM dri ve, and a DVD drive. Using the Device Class Table in Section 4.3.1, “PATA Device Classes,” the devices may be identified as:

■ Ultra ATA-100 hard drive = Class 1

■ DVD drive = Class 2

■ CD-ROM drive = Class 3

Attach Sequence Worksheet—Three-Device Installation (Sample)

Device Name

Ultra ATA-100 hard drive 1 1 Primary 0

DVD drive 2 2 Secondary 0

CD-ROM drive 3 3 Secondary 1

Cable lengths may restrict drive usage.

✎

Primary

Channel*

Secondary

Channel

Device

Class

Position

Number

Channel

Name

Device

Number

Device 1 Device 0

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Serial and Parallel ATA Drive Guidelines and Features

Example 2: Four-Device Installation Sample

A system has four devices: two Ultra ATA-100 hard drives, one DVD-CDR/W drive, and a ZIP-250 drive. Using the Device Class Table in Section 4.3.1, the devices may be reidentified as:

■ Ultra ATA-100 hard drive = Class 1

■ DVD-CDR/W drive = Class 2

■ ZIP-250 drive = Class 4

Attach Sequence Worksheet—Four-Device Installation (Sample)

Device

Device Name

Ultra ATA-100 hard drive 1 1 Primary 0

DVD-CDR/W drive 2 2 Secondary 0

ZIP-250 drive 4 3 Secondary 1

Ultra ATA-100 hard drive*

Class

1 4 Primary 1

Position

Number

Channel

Name

Device

Number

*If there are three or more devices, two or more of which are hard driv es, tw o hard drives should be attached to the primary channel first before following the General Attach Sequence Rule.

Primary

Channel*

Secondary

Channel

Device 1 Device 0

Cable lengths may restrict drive usage.

✎

4.3.4 PATA Additional Drive Application Notes

■ When replacing a hard drive, the replacement should be of the same type (Ultra ATA -33,

-66, or -100) as that being removed to retain the same level of performance.

■ When Ultra ATA and SCSI hard drives are mixed in the same system, the Ultra ATA drive

will become the boot drive unless the boot order is changed in Computer (F10) Setup.

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4.4 PATA SMART Drives

The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.

4.5 Drive Capacities

The combination of the file system and the operating system used in the computer determines the maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may be properly accessed by the operating system. A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space.

Because of the differences in the way that drive sizes are calculated, the size reported by the operating system may differ from that marked on the hard drive or listed in the computer specification. Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2.

Serial and Parallel ATA Drive Guidelines and Features

File

System

FAT 32 ATA Windows 2000/ XP 32 GB 128 PB

FAT 32 SCSI Windows 2000/ XP 32 GB 2 TB

NTFS ATA Windows NT/2000/XP 2 TB 128 PB

NTFS SCSI Windows NT/2000/XP 2 TB 2 TB

Controller

Type Operating System

4.6 SATA BIOS

Windows 2000 and XP Windows 9x, NT, and Linux

Enhanced Mode (default BIOS Setting) —Add as a separate controller

•PATA in Legacy Mode

•SATA in Native Mode

Drive/Partition Capacity Limits

Maximum Size

Partition Drive

Compatibility Mode (non-default BIOS Setting) —Replace primary IDE controller

•PATA in Legacy Mode

•SATA in Legacy Mode

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Serial and Parallel ATA Drive Guidelines and Features

4.6.1 Legacy Mode

The Legacy mode is used to access devices attached to the embedded IDE controllers. Each channel requires two fixed I/O address ranges and an IRQ for each.

■ Primary Channel ❏ Command block: 1F0h - 1F7h ❏ Co ntrol block: 3F6h ❏ IRQ: 14

■ Secondary Channel ❏ Command block: 170h - 177h ❏ Control block: 376h ❏ IRQ: 15

4.6.2 Native Mode

The native mode is used to access devices attached to add-in cards and is not supported by many legacy operating systems. Addresses are assigned by PCI Plug-n-Play BIOS and the IRQ is shared with multiple controllers. Base Address Registers for the Command and Control Block are found in the PCI Configuration Space.

■ Offset 10h—Primary Command base address

■ Offset 14h—Primary Control base address

■ Offset 18h—Secondary Command base address

■ Offset 1Ch—Secondary Control base address

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4.7 Mixed Devices Boot and Drive Letter Ordering

HDD Boot and Drive

SATA Configuration* Controller Order

Letter Ordering

Add as a separate channel (default). Used with Windows 2000 and XP.

Add as a separate channel. Used with Windows 2000 and XP.

Replace primary IDE channel. Used with Windows 9x, NT, and Linux.

A. Integrated IDE B. Integrated SATA

A. Integrated SATA B. Integrated IDE

A. Integrated IDE B. Integrated SATA

A. Integrated SATA B. Integrated IDE

A1. IDE Primary Device 0 A2. IDE Primary Device 1 A3. IDE Secondary Device 0 A4. IDE Secondary Device 1 B1. SATA 0 B2. SATA 1

A1. SATA 0 A2. SATA 1 B1. IDE Primary Device 0 B2. IDE Primary Device 1 B3. IDE Secondary Device 0 B4. IDE Secondary Device 1

A1. IDE Secondary Device 0 A2. IDE Secondary Device 1 B1. SATA 0 B2. SATA 1

A1. SATA 0 A2. SATA 1 B1. IDE Secondary Device 0 B2. IDE Secondary Device 1

*Refer to Section 4.3.2, “PATA Attach Sequence Rules by Class Priority,” for PATA attach sequence rules.

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Identifying the Chassis, Routine Care, and

Disassembly Preparation

This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service.

CAUTION: When the computer is plugged into an AC power source voltage is always applied to the

system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

Not all models are available in all chassis styles.

✎

5.1 Chassis Designations

5.1.1 Microtower (µT)

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5.1.2 Slim Tower (ST)

5.1.3 Desktop (DT)

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5.2 Electrostatic Discharge Information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

5.2.1 Generating Static

The following table shows that:

■ Different activities generate different amounts of static electricity.

■ Static electricity increases as humidity decreases.

Relative Humidity

Event 55% 40% 10%

Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs* from plastic tube

Removing DIPs* from vinyl tray Removing DIPs* from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box

*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.

7, 50 0 V 3,000 V 400 V 400 V

2,000 V 3,500 V 7,000 V 5,000 V

15,000 V 5,000 V 800 V 700 V

4,000 V 5,000 V 20,000 V 11,000 V

700 volts can degrade a product.

✎

5.2.2 Preventing Electrostatic Damage to Equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories.

■ To avoid hand contact, transport products in static-safe containers such as tubes, bags, or

boxes.

■ Protect all electrostatic parts and assemblies with conductive or approved containers or

packaging.

35,000 V 12,000 V 6,000 V 2,000 V

11,500 V 14,500 V 26,500 V 21,000 V

■ Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.

■ Place items on a grounded surface before re moving them from their container.

■ Always be properly grounded when touching a sensitive component or assembly.

■ Avoid contact with pins, leads, or circuitry.

■ Place reusable electrostatic-sensitive parts from assemblies in protective packaging or

conductive foam.

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Identifying the Chassis, Routine Care, and Disassembly Preparation

5.2.3 Personal Grounding Methods and Equipment

Use the following equipment to prevent static electricity damage to equipment:

■ Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the

ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

■ Heel straps/Toe straps/Boot straps can be used at standing workstations and are

compatible with most types of shoes or boots. On conductive floors or dissipati v e floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.

Static Shielding Protection Levels

Method Voltage

Antistatic plastic Carbon-loaded plastic Metallized laminate

1,500 7, 5 0 0 15,000

5.2.4 Grounding the Work Area

To prevent static damage at the work area, use the following precautions:

■ Cover the work surface with approved static-dissipative material. Provide a wrist strap

connected to the work surface and properly grounded tools and equipment.

■ Use static-dissipative mats, foot straps, or air ionizers to give added protection.

■ Handle electrostatic sensitive components, parts, and assemblies by the case or PCB

laminate. Handle them only at static-free work areas.

■ Turn off power and input signals before inserting and removing connectors or test

equipment.

■ Use fixtures made of static-safe materials when fixtures must directly contact dissipative

surfaces.

■ Keep work area free of nonconductive materials such as ordinary plastic assembly aids and

Styrofoam.

■ Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

5.2.5 Recommended Materials and Equipment

Materials and equipment that are recommended for use in preventing static electricity include:

■ Antistatic tape

■ Antistatic smocks, aprons, or sleeve protectors

■ Conductive bins and other assembly or soldering aids

■ Conductive foam

■ Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance

■ Static-dissipative table or floor mats with hard tie to ground

■ Field service kits

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■ Static awareness labels

■ Wrist straps and footwear straps providing one-megohm +/- 10% resistance

■ Material handling packages

■ Conductive plastic bags

■ Conductive plastic tubes

■ Conductive tote boxes

■ Opaque shielding bags

■ Transparent metallized shielding bags

■ Transparent shielding tubes

5.3 Routine Care

5.3.1 General Cleaning Safety Precautions

1. Never use solvents or flammable solutions to clean the computer.

2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component.

3. Always unplug the computer when cleaning with liquids or damp cloths.

4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.

5. Disconnect the keyboard before cleaning it.

6. We ar sa fe ty gla s se s equ ipp ed with side shields when cleaning the keyboard.

5.3.2 Cleaning the Computer Case

Follow all safety precautions in Section 5.3.1, “General Cleaning Safety Precautions,” before cleaning the computer.

To clean the computer case, follow the procedures described below:

■ To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.

■ For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well b y wiping it

with a cloth or swab dampened with clear water.

■ For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will

evaporate quickly and not leave a residue.

■ After cleaning, always wipe the unit with a clean, lint-free cloth.

■ Occasionally clean the air vents on the computer . Lint and ot her foreign matter can block the

vents and limit the airflow.

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Identifying the Chassis, Routine Care, and Disassembly Preparation

5.3.3 Cleaning the Keyboard

Follow all safety precautions in Section 5.3.1, “General Cleaning Safety Precautions,” before cleaning the keyboard.

To clean the tops of the keys or the keyboard body, follow the procedures described in

Section 5.3.2, “Cleaning the Computer Case.”

When cleaning debris from under the keys, review all rules in Section 5.3.1, “General Cleaning

Safety Precautions,” before following these procedures:

CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under

the keys.

■ Visible debris underneath or between the keys may be removed by vacuuming or shaking.

■ Canned, pressurized air may be used to clean debris from under the keys. Caution should be

used as too much air pressure can dislodge lubricants applied under the wide keys.

■ If you remove a key, use a specially designed key puller to prevent damage to the keys. This

tool is available through man y electroni c supply outlet s.

CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are

improperly removed or installed, the keyboard may not function properly.

■ Cleaning under a key may be done with a swab moistened with isopropyl alcohol and

squeezed out. Be careful not to wipe away lubricants necessary for proper ke y functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.

5.3.4 Cleaning the Monitor

■ Wipe the monitor screen with a clean cloth moistened with water or with a towelette

designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the housing and damage a component. Nev er use solvents or flammable liquids on the monitor.

■ To clean the monitor body follow the procedures in Section 5.3.2, “Cleaning the Computer

Case.”

5.3.5 Cleaning the Mouse

Before cleaning the mouse, ensure that the power to the computer is turned off.

■ Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull

out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.

■ To clean the mouse body, follow the procedures in Section 5.3, “Routine Care.”

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Identifying the Chassis, Routine Care, and Disassembly Preparation

5.4 Service Considerations

Listed below are some of the considerations that you should keep in mi nd during the disassembly and assembly of the computer.

5.4.1 Power Supply Fan

The power supply fan is a variable-speed fan based on the temperature in the power supply.

CAUTION: The cooling fan is off only when the computer is turned off or the power cable has been

disconnected. The cooling fan is always on when the computer is either in the “On,” “Standby,” or “Suspend” modes.

You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

5.4.2 Tools and Software Requirements

To service the computer, you need the following:

■ Torx T-15 screwdriver (Compaq screwdriver with bits, PN 161946-001)

■ Torx T-15 screwdriver with small diameter shank (for certain front bezel remov a l)

■ Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)

■ Phillips #2 screwdriver

■ Diagnostics software

■ Compaq tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or

Compaq tamper-resistant bits (Smart Cover FailSafe Key, PN 166527-002)

5.4.3 Screws

The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

Metric screws have a black finish.

✎

U.S. screws have a silver finish.

As each subassembly is removed from the computer, it should be placed away from the work

✎

area to prevent damage.

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Identifying the Chassis, Routine Care, and Disassembly Preparation

5.4.4 Cables and Connectors

Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.

CAUTION: When servicing this computer, ensure that cables are placed in their proper location during

the reassembly process. Improper cable placement can damage the computer.

5.4.5 Hard Drives

Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares.

■ If a drive must be mailed, place the dri v e in a b ubble-pack mailer or other suitable protectiv e

packaging and label the package “Fragile: Handle With Care.”

■ Do not remove hard drives from the shipping package for storage. Keep hard drives in their

protective packaging until they are actually mounted in the CPU.

■ Avoid dropping drives from any height onto any surface.

■ If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard

drive while the computer is on or in standby mode.

■ Before handling a drive, ensure that you are discharged of static electricity. While handling a

drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to

■ Do not use excessive force when inserting a drive.

■ Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic

fields such as monitors or speakers.

Section 5.2, “Electrostatic Discharge Information.”

5.4.6 Lithium Coin Cell Battery

The battery that comes with the computer provides power to the real-time clock and has a lifetime of about three years.

See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures.

WARNING: This computer contains a lithium battery. There is a risk of fire and chemical burn if the

battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC).

CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the

general household waste.

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Removal and Replacement Procedures—

Microtower (µT) Chassis

Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.

Not all features listed in this guide are available on all computers.

✎

6.1 Preparation for Disassembly

See Chapter 5, “Identifying the Chassis, Routine Care, and Disassembly Preparation,” for initial procedures.

1. Remove/disengage any security devices that prohibit opening the computer (Section 6.2,

“Unlocking the Smart Cover Lock,” Section 6.3.1, “Installing a Cable Lock,” and Section

6.3.2, “Installing a Padlock”).

2. Close any open software applications.

3. Exit the operating system.

4. Remove any diskette, compact disc, or MultiBay device from the computer.

5. Turn off the computer and any peripheral devices that are connected to it.

CAUTION: Turn off the computer before disconnecting any cables.

CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as

the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected before servicing a unit.

6. Disconnect the power cord from the electrical outlet and then from the computer.

7. Disconnect all peripheral device cables from the computer.

During disassembly, label each cable as you remove it, noting its position and routing. Keep all

✎

screws with the units removed.

CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong

screw in an application may damage the unit.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.2 Unlocking the Smart Cover Lock

If you have locked the Smart Cover Lock use Computer Setup to unlock the lock. Refer to the Desktop Management Guide on the Documentation CD for more information about the Smart Cover Lock.

If you cannot access Computer Setup to unlock the cover you will need to remove the locking solenoid by using the Smart Cover FailSafe Key (Spare part number 166527-001 or 166527-002). Once the solenoid has been deactivated or removed, the access panel can be removed.

The Smart Cover FailSafe Key will be needed in any of the following circumstances:

■ Power outage

■ Startup failure

■ Processor or power supply failure

■ Lost password

1. Using the Smart Cover FailSafe Key, remove the two tamper-proof screws that secure the Smart Cover Lock

to the inside of the chassis.

2. Remove the access panel.

To reattach the Smart Cover Lock, secure the lock in place with the two tamper-proof screws.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.3 External Security Devices

6.3.1 Installing a Cable Lock

The cable lock may be used to secure the computer access panel to the chassis and, at the same time, secure the computer to a fixed object.

6.3.2 Installing a Padlock

A padlock may be used by itself to secure the access panel to the computer chassis. A padlock may also be used with a security cable to secure the computer to a fixed object.

Service Reference Guide, d300, dx6050 319865-008 6–3

Removal and Replacement Procedures— Microtower (µT) Chassis

6.4 Access Panel

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that

the power cord is disconnected from the electrical outlet.

2. Loosen the captive thumbscrew 1 that secures the access panel to the computer chassis.

3. Slide the access panel 2 back about 1 inch (2.5 cm), then lift it off the unit.

You may want to lay the computer on its side to install internal parts. Be sure the side with the

✎

access panel and pull grip is facing up.

To install the access panel, reverse the removal procedure.

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6.5 Front Bezel

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel (Section 6.4, “Access Panel”).

3. To remove the front bezel, press in on the two bottom tabs on the left side of the bezel 1 so that they release from the chassis. Then press in on the upper tab on the left side of the bezel 2 so that it releases from the chassis. The bezel will rotate out slightly from left to right.

CAUTION: Do not over-rotate or try to pull the bezel off at this point, otherwise you may break the

remaining hooks on the inside of the bezel.

Removal and Replacement Procedures— Microtower (µT) Chassis

4. Press down on the upper right corner of the bezel to release the hook that secures the top of the bezel to the chassis 1. Continue to rotate the bezel, then push the bezel to the left to release the right side latches and rotate the bezel off the chassis from left to right 2.

Service Reference Guide, d300, dx6050 319865-008 6–5

Removal and Replacement Procedures— Microtower (µT) Chassis

To reinstall the front bezel,

1. Position the chassis in the upright position.

2. Insert the two hooks on the right side of the bezel 1 into the rectangular holes on the chassis then rotate the bezel into place 2 so that the three tabs on the left side of the bezel and the single tab on the upper right corner of the bezel snap into the slots on the chassis.

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6.6 Front Drive Bezels

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel (Section 6.4, “Access Panel”).

3. Remove the front bezel (Section 6.5, “Front Bezel”)

6.6.1 5.25" Drive Bezel Blank

Press the two retaining tabs on the inside of the large bezel 1 towards the outside of the bezel to release the bezel blank. At the same time, pull the bezel blank in 2 to remove it from the front bezel.

Removal and Replacement Procedures— Microtower (µT) Chassis

To install a bezel blank, reverse the removal procedure.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.6.2 Diskette Drive Bezel

Press the two upper 1 or the two lower 2 tabs for the diskette drive bezel towards the center of the drive bezel and push the bezel out to remove it from the front bezel.

To install a bezel or a bezel blank, reverse the removal procedure.

6.6.3 3.5" Drive Bezel Blank

Press the two upper 1 or the two lower 2 tabs for the 3.5" drive bezel towards the center of the

3.5" drive bezel and push the bezel blank out to remove it from the front bezel.

To install a bezel blank, reverse the removal procedure.

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6.7 Memory Modules

CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is

important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other.

CAUTION: Static electricity can damage the electronic components of the computer or optional cards.

Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. Refer to Chapter 5 for more information.

CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so

may damage the module.

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on ( Cover Lock, use Computer Setup to unlock the lock.

WARNING: To reduce risk of personal injury from hot surfaces, allow the internal system components to

cool before touching.

Removal and Replacement Procedures— Microtower (µT) Chassis

Section 6.4, “Access Panel”). If you have locked the Smart

3. Open both latches of the memory module socket 1, and insert the memory module into the socket 2. Begin by installing a module into the socket nearest the preinstalled module, and install the modules following the numerical order of the sockets.

A memory module can be installed in only one way. Match the notch on the module with the tab

✎

on the memory socket.

4. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position 3.

5. Repeat steps 3 and 4 for any additional modules that you want to install.

Service Reference Guide, d300, dx6050 319865-008 6–9

Removal and Replacement Procedures— Microtower (µT) Chassis

To reassemble the computer, reverse the removal procedure.

6.8 Expansion Cards

6.8.1 Expansion Slot Cover

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. On the rear of the computer, slide the slot cover lock up to access the expansion slot covers.

Section 6.4, “Access Panel”).

For instructions on PCI expansion cards see Section 6.8.2, “PCI Expansion Card.” For instructions on AGP expansion cards see Section 6.8.3, “AGP Card.”

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6.8.2 PCI Expansion Card

For preliminary steps, see Section 6.8.1, “Expansion Slot Cover.”

1. Lay the computer on its side with the open side facing up . If replacing a PCI expansion card go to step 2. If installing a PCI expansion card for the first time in a computer, skip to step 5.

2. When removing an expansion card from a standard expansion socket, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket.

3. Pull the expansion card straight up from the socket 1 then away from the inside of the chassis 2 to maneuver the card out of the computer.

CAUTION: Be sure not to scrape the card against the other components.

Removal and Replacement Procedures— Microtower (µT) Chassis

CAUTION: After removing an expansion card, you must replace it with a new card or cover the open

slot (for example, with a metal slot cover or a piece of cardboard taped in place) for proper cooling of internal components during operation.

4. Store the old card in the anti-static packaging that contained the new card.

5. If you are installing a PCI expansion card for the first time in this computer you will need to remove the correct expansion slot cover at this time.

Service Reference Guide, d300, dx6050 319865-008 6–11

Removal and Replacement Procedures— Microtower (µT) Chassis

6. When installing an expansion ca rd, hold the card just abo v e the e xpansion slot on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis 1.

7. Press the card straight down into the expansion slot on the system board 2.

Press firmly on the card so that the whole connector seats properly in the expansion card slot.

✎

8. Slide the slot cover lock down toward the expansion card brackets and slot covers to secure them in place.

Installing the access panel will secure the slot cover lock.

✎

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6.8.3 AGP Card

For preliminary steps, see Section 6.8.1, “Expansion Slot Cover.”

1. Lay the computer on its side with the open side facing up . If replacing an AGP graphics card, go to step 2. If installing a AGP card for the first time in a computer, go to step 6.

2. To remo ve an AGP card from an AGP expansion socket with a retention mechanism, pull the retention arm away from the socket.

3. Carefully rock the card back and forth until the connectors pull free from the socket.

4. Pull the expansion card straight up from the socket then away from the inside of the chassis to maneuver the card out of the computer.

CAUTION: Be sure not to scrape the card against the other components.

Removal and Replacement Procedures— Microtower (µT) Chassis

CAUTION: After removing an expansion card, you must replace it with a new card or cover the open

slot (for example, with a metal slot cover or a piece of cardboard taped in place) for proper cooling of internal components during operation.

5. Store the old card in the anti-static packaging that contained the new card.

6. If installing an expansion card for the first time, remove the correct expansion slot cover

Section 6.8.1, “Expansion Slot Cover”).

(

7. When installing an expansion ca rd, hold the card just abo v e the e xpansion slot on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis.

8. Press the card straight down into the expansion slot on the system board.

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Removal and Replacement Procedures— Microtower (µT) Chassis

9. Slide the slot cover lock down toward the expansion card brackets and slot covers to secure them in place.

Installing the access panel will secure the slot cover lock.

✎

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6.9 Drives

The computer supports up to six drives that may be installed in various configurations. This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15

screwdriver is needed to remove and install the guide screws on a drive.

CAUTION: Make sure personal files on the hard drive are backed up to an external storage device

before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore CD to load the Compaq factory-installed files.

6.9.1 Drive Positions

Removal and Replacement Procedures— Microtower (µT) Chassis

Drive Positions

Item Description Item Description

1 Optical drive* 4 Bay for optional 3.5" drive

2 Second optical drive 5 Primary hard drive

3 Diskette drive (optional) 6 Optional hard drive

*An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD-R/RW, or CD-RW/DVD Combo drive.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.9.2 Removing a Drive

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. Remove the front bezel (Section 6.5, “Front Bezel”).

4. Disconnect the power and data cables from the back of the drive, as shown in the following illustrations.

Disconnecting Optical Drive Cables

Section 6.4, “Access Panel”).

Disconnecting Diskette Drive Cables

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Removal and Replacement Procedures— Microtower (µT) Chassis

Disconnecting Hard Drive Cables

Releasing the Drives

5. A latch drive bracket with release tabs secures the drives in the drive bay . Lift the release tab on the latch drive bracket 1 for the drive you want to remove, then slide the drive from its drive bay

6. Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.9.3 Installing a Drive

CAUTION: To prevent loss of work and damage to the computer or drive:

■ If you are inserting or removing a hard drive, shut down the operating system properly, then turn off

the computer. Do not remove a hard drive while the computer is on or in standby mode.

■ Before handling a drive, ensure that you are discharged of static electricity. While handling a drive,

avoid touching the connector. For more information about preventing electrostatic damage, refer to

Chapter 5, “Identifying the Chassis, Routine Care, and Disassembly Preparation,” for more

information

■ Handle a drive carefully; do not drop it.

■ Do not use excessive force when inserting a drive.

■ Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields

such as monitors or speakers.

1. Install four guide screws (two on each side) into the new drive. The screws help guide the drive into its proper position in the bay.

❏ If this is a new installation, guide screws are provided on the front of the chassis under

the front bezel.

❏ If this is a replacement drive, use the screws taken from the old drive.

There are a total of eight extra guide screws on the front of the chassis. Four have U.S. threads

✎

and four have metric threads. Metric screws have a black finish. U.S. threaded screws have a silver finish. Make sure to install the appropriate guide screws into the drive.

2. Align the guide screws with the guide slots, then slide the drive into the drive bay, making sure it is fully seated.

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Removal and Replacement Procedures— Microtower (µT) Chassis

3. Reconnect the power and data cables to the drive as shown in the following illustrations.

Refer to Chapter 4, Section 4.3, “PATA Drive Installation Guidelines,” for information on

✎

attaching the cabling to get optimum performance.

Connecting Optical Drive Cables

Connecting Diskette Drive Cables

Service Reference Guide, d300, dx6050 319865-008 6–19

Removal and Replacement Procedures— Microtower (µT) Chassis

Connecting Hard Drive Cables

4. Install the front bezel (Section 6.5, “Front Bezel”).

5. Install the access panel (Section 6.4, “Access Panel”).

6. Turn on the computer.

If you replaced the primary hard drive, the restore CD may be used to restore the operating

✎

system, software drivers, and/or any software applications that were preinstalled on the computer. Follow the instructions in the guide included with the restore CD. When the restore process has completed, reinstall any personal files that were backed up before replacing the hard drive.

6–20 319865-008 Service Reference Guide, d300, dx6050

6.10 Chassis Fan

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. Disconnect the power cable that connects the chassis fan to the system board 1.

4. Remove the four screws from the rear of the chassis 2 that secure the fan.

5. Remove the fan from the chassis 3.

Removal and Replacement Procedures— Microtower (µT) Chassis

Section 6.4, “Access Panel”).

To install the chassis fan, reverse the removal procedure.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.11 Front I/O Panel Housing Assembly

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. Disconnect three attaching cables from the system board: the power switch/LED cable, the front USB cable, and the front audio cable.

4. Remove the two screws 1 that secure the housing to the chassis and then pull the housing 2 away from the chassis.

Section 6.4, “Access Panel”).

To install the housing assembly, reverse the removal procedures.

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6.12 Front I/O Devices

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. Remove the front I/O panel assembly (Section 6.11, “Front I/O Panel Housing Assembly”).

4. Remove the two screws 1 that hold the USB and audio port assembly in place.

5. Remove the I/O device assembly from the I/O panel 2 by pushing it out of the housing.

Removal and Replacement Procedures— Microtower (µT) Chassis

Section 6.4, “Access Panel”).

To install the I/O devices, reverse the remo val procedures and then reinstall the housing assembly.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.13 Power Switch Assembly

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. Remove the front I/O panel assembly (Section 6.11, “Front I/O Panel Housing Assembly”).

4. Squeeze the switch holder retaining clips together 1 and push the switch assembly out of the front I/O panel housing.

5. From the inside of the I/O panel assembly, spread the clips 2 that secure the LEDs in place and then push the LEDs out of the retainers from the front side.

6. If necessary, compress the retaining clips on the LED holders and push the holders out of the front of the I/O panel housing.

7. Remove the switch from the switch holder 3.

Section 6.4, “Access Panel”).

8. To install the power switch assembly install the switch into the switch holder.

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Removal and Replacement Procedures— Microtower (µT) Chassis

9. Place the switch holder with switch installed into the inside of the front I/O panel housing and position the legs of the retaining clip into the clip slots. Press firmly so that the clips will penetrate the slot openings and latch into place. If one clip will not easily engage, it may be necessary to use the end of a ball point pen (or another thin, stiff object) to compress the clip leg while inserting it into the clip slot.

10. Push the LEDs into the their retainers. The power LED (having the blue and black leads) should be to the right when viewed from the front of the computer.

11. Reconnect the housing assembly to the front of the chassis and reconnect the cables to the system board.

Service Reference Guide, d300, dx6050 319865-008 6–25

Removal and Replacement Procedures— Microtower (µT) Chassis

6.14 Processor and Heatsink

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. Disconnect the heatsink fan cable from the system board.

CAUTION: Always use the special tool to compress the retaining spring to prevent damaging the system

board. Never use a screwdriver to compress the retaining spring.

CAUTION: Always compress the outer spring as, by design, it requires less force to compress than the

inner one.

4. Test the bond of the heatsink by twisting it using moderate pressure. If the heatsink is loose enough to be gently twisted, it is safe to remove it from the processor at this time. Proceed to step 10.

If the heatsink cannot be loosened, continue with step 7 to warm up the heatsink.

CAUTION: Always twist when trying to remove a heatsink. Never pull the heatsink straight out.

Section 6.4, “Access Panel”).

5. Turn on the computer and repeatedly press the F10 key to enter the Computer Setup utility. It takes about 4-8 minutes for a processor to heat up enough to loosen the thermal interface bond between the heatsink and the processor.

CAUTION: Do not remove the heatsink from the processor while the computer is turned on.

Do not allow Windows to load as the processor may not heat up enough once the operating

✎

system has loaded.

If the computer cannot be powered up , a heat gun may be used to warm up th e heatsink/processor

✎

assembly.

6. Exit the Setup utility and turn off the computer before the operating system loads.

7. Tap the heatsink to check its temperature. If it is cool enough to handle, then proceed.

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Removal and Replacement Procedures— Microtower (µT) Chassis

8. Place the special heatsink spring compression tool (Spare Part Number 337599-001) over the retaining clip near the outer edge of the system board 1 and press down to release the clip from the clip retainers.

9. Twist the heatsink to break the bond between the heatsink and the processor and lift it 2 from the processor.

10. Raise the handle on the ZIF socket 3 to the full-open position.

11. Grasp the processor by the edges and pull straight up 4 to remove it from the socket.

To install the processor and heatsink:

1. Insert the processor into the ZIF socket.

2. Press down on the processor while rotating and locking the ZIF socket handle in place.

3. Refresh the thermal grease between the heatisnk and processo r if necessary.

4. Install the heatsink and latch it in place.

5. Connect the heatsink fan control to the system board.

6. Replace the access panel and reconnect the computer.

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Removal and Replacement Procedures— Microtower (µT) Chassis

6.15 System Board

1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (

3. Remove all PCI expansion boards (Section 6.8.2, “PCI Expan sion Card ”).

4. Remove the AGP graphics cards (Section 6.8.3, “AGP Card”).

5. Disconnect all cables connected to the system board, noting their location for reinstallation.

6. Compress the system board tray handle 1 to release the latch and slide the system board tray towards the front of the computer 2 to free it from the back of the chassis.

Section 6.4, “Access Panel”).

To install the system board, slide the tray assembly into the chassis and press down on the two places shown in the drawing 1 while sliding the tray into its locked position 2.

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HP Compaq dx6050 MT, Evo D300, dx6050, Compaq d300, Compaq dx6050 Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Installing the Operating System

1.0.1 Installing or Upgrading Device Drivers

1.1 Converting to NTFS

1.1.1 Windows 2000 Professional

1.1.2 Windows XP Home and XP Professional

1.2 HP Soft ware

Setup Utilities and Diagnostics Features

2.1 Power-On Self-Test (POST)

2.2 Computer Setup Utilities

2.2.1 Using Computer Setup (F10) Utilities

2.2.2 Computer Setup Menu

2.3 Diagnostics for Windows

2.3.1 Detecting Diagnostics for Windows

2.3.2 Installing Diagnostics for Windows

2.3.3 Using Categories in Diagnostics for Windows

2.3.4 Running Diagnostic Tests in Diagnostics for Windows

2.4 Configuration Record

2.4.1 Installing Configuration Record

2.4.2 Running Configuration Record

2.5 Remote Diagnostics Enabling Agent

2.5.2 Running the Remote Diagnostics Enabling Agent

2.6 Protecting the Software

2.7 Restoring the Software

Desktop Management

3.1 Initial Configuration and Deployment

3.2 Remote System Installation

3.3 Software Updating and Management

3.3.1 HP Client Manager Software

3.3.2 Altiris Client Management Solutions

3.3.3 System Software Manager

3.3.4 Proactive Change Notification (PCN)

3.3.5 Subscriber’s Choice

3.4 ROM Flash

3.4.1 Remote ROM Flash

3.4.2 HPQ Flash

3.4.3 FailSafe Boot Block ROM

3.4.4 Replicating Your Setup

3.4.5 Dual-State Power Button

3.4.6 Power Management

3.4.7 World Wide Web Site

3.4.8 Building Blocks and Partners

3.5 Asset Tracking and Security

3.5.1 Password Security

3.5.2 Establishing a Setup Password Using Computer Setup

3.5.3 Establishing a Power-On Password Using Computer Setup

3.5.4 DriveLock

3.5.5 Smart Cover Sensor

3.5.6 Master Boot Record Security

3.5.7 Before You Partition or Format the Current Bootable Disk

3.5.8 Cable Lock Provision

3.5.9 Fingerprint Identification Technology

3.6 Fault Notification and Recovery

3.6.1 Drive Protection System

3.6.2 Surge-Tolerant Power Supply

3.6.3 Thermal Sensor

4.1 PATA and SATA Device Information

4.2 ATA Cables

4.2.1 SATA Data Cable

4.2.2 SATA Power Cable

4.2.3 PATA Data Cable

4.2.4 PATA Power Cable

4.2.5 PATA Cable Layout

4.3 PATA Drive Installation Guidelines

4.3.1 PATA Device Classes

4.3.2 PATA Attach Sequence Rules by Class Priority

4.3.3 PATA Attach Sequence Worksheet

4.3.4 PATA Additional Drive Application Notes

4.4 PATA SMART Drives

4.5 Drive Capacities

4.6 SATA BIOS

4.6.1 Legacy Mode

4.6.2 Native Mode

4.7 Mixed Devices Boot and Drive Letter Ordering

5.1 Chassis Designations

5.1.1 Microtower (µT)