HP CL2100 G3 807S, CL2100 G3 407S User And Maintenance Manual
HP CL2100 G3 807S Server
Abstract
Part Number: 824662-001
June, 2015
Edition: 1
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and
software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.
User and Maintenance Guide
© Copyright 2015 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Contents
Component identification ............................................................................................................... 7
Front panel components ................................................................................................................................ 8
Rear panel components ................................................................................................................................ 8
Front l panel LEDs and buttons ....................................................................................................................... 9
Power supply LEDs ....................................................................................................................................... 9
Storage drive LEDs ..................................................................................................................................... 10
Board LEDs ................................................................................................................................................ 10
System board components .......................................................................................................................... 13
HDD carrier LED definitions ......................................................................................................................... 14
System components .................................................................................................................................... 15
Operations................................................................................................................................. 16
Powering up the server ............................................................................................................................... 16
Powering down the server ........................................................................................................................... 16
Shutting down the server ................................................................................................................... 16
Verifying the power status ................................................................................................................. 17
Installation ................................................................................................................................. 18
Safety measures ......................................................................................................................................... 18
Identifying the contents of the server shipping carton ...................................................................................... 18
Hard disk drives ......................................................................................................................................... 19
Removing the hot-swappable HDD assembly ....................................................................................... 19
Installing the hot-swappable hard disk drive assembly .......................................................................... 19
Removing the hard disk drive module ................................................................................................. 19
Installing the HDD module ................................................................................................................. 20
Power supply unit (PSU) .............................................................................................................................. 20
Removing the PSU ............................................................................................................................ 20
Installing the PSU ............................................................................................................................. 21
Expander board ......................................................................................................................................... 22
Removing the expander board .......................................................................................................... 22
Installing the expander board ............................................................................................................ 23
Hard disk drive backplane .......................................................................................................................... 23
Removing the hard disk drive backplane ............................................................................................ 23
Installing the HDD backplane ............................................................................................................ 25
System fans ............................................................................................................................................... 26
Cable routing .................................................................................................................................. 26
Removing the system fan assembly ..................................................................................................... 26
Installing the system fan assembly ...................................................................................................... 27
Heat sinks ................................................................................................................................................. 29
Removing the heat sink ..................................................................................................................... 29
Installing the heat sink ....................................................................................................................... 30
Processor................................................................................................................................................... 31
Removing the processor .................................................................................................................... 31
Installing the processor ..................................................................................................................... 32
DIMM modules .......................................................................................................................................... 34
DIMM: Max x16pcs DIMM ............................................................................................................... 34
Removing the DIMM module ............................................................................................................. 34
Contents 3
Installing the DIMM module ............................................................................................................... 35
System board module ................................................................................................................................. 35
Removing the system module ............................................................................................................. 35
Installing the system board module ..................................................................................................... 36
Access panel ............................................................................................................................................. 37
Removing the access panel ............................................................................................................... 37
Installing the access panel ................................................................................................................. 38
Front control board ..................................................................................................................................... 38
Removing the front control board ....................................................................................................... 38
Installing the front control board ........................................................................................................ 39
Riser card .................................................................................................................................................. 39
Removing the riser card .................................................................................................................... 39
Installing the riser card ...................................................................................................................... 40
Powering on and selecting boot options ....................................................................................................... 41
Installing the operating system ..................................................................................................................... 41
Cabling ..................................................................................................................................... 43
Internal system cable routing ....................................................................................................................... 43
Configuration ............................................................................................................................. 46
BMC ......................................................................................................................................................... 46
Web GUI introduction ...................................................................................................................... 46
IP address ....................................................................................................................................... 46
User name and password ................................................................................................................. 46
Web browsers ................................................................................................................................. 46
Logging in ....................................................................................................................................... 46
Updating the firmware ...................................................................................................................... 47
BIOS settings ............................................................................................................................................. 51
BIOS setup menus ............................................................................................................................ 52
POST error message ......................................................................................................................... 52
Entering the pop-up boot menu .......................................................................................................... 53
Entering PXE boot ............................................................................................................................. 53
Entering the BIOS setup menu ............................................................................................................ 53
BIOS beep codes ............................................................................................................................. 54
BIOS maintenance ........................................................................................................................... 54
Checking the FW version ............................................................................................................................ 58
Checking the BIOS version using Linux ............................................................................................... 58
Checking the BIOS version using the BIOS setup utility ......................................................................... 58
Checking the BMC version using Linux ............................................................................................... 59
Checking the BMC version using the web GUI .................................................................................... 59
Checking the event log ............................................................................................................................... 60
Checking the system event log using Linux remote desktop ................................................................... 60
Checking the system event log using the web GUI ............................................................................... 60
Checking the event log using the BIOS setup utility .............................................................................. 61
Diagrams ................................................................................................................................... 65
System board diagram ............................................................................................................................... 65
Spare parts catalog .................................................................................................................... 66
Customer self repair ................................................................................................................................... 66
Parts only warranty service .......................................................................................................................... 66
Replaceable components ............................................................................................................................ 67
Troubleshooting .......................................................................................................................... 69
Troubleshooting preparation ........................................................................................................................ 69
Contents 4
Pre-diagnostic .................................................................................................................................. 69
Symptom collection .......................................................................................................................... 69
Prepare the server for diagnosis ......................................................................................................... 70
Performing processor procedures in the troubleshooting process ........................................................... 70
Breaking the server down to the minimum hardware configuration ........................................................ 71
Diagnostic flowcharts .................................................................................................................. 72
Troubleshooting flowcharts .......................................................................................................................... 72
Start diagnosis flowchart ................................................................................................................... 72
Remote diagnosis flowchart ............................................................................................................... 73
General diagnosis flowchart .............................................................................................................. 74
Power-on problems flowchart ............................................................................................................. 75
POST problems flowchart .................................................................................................................. 76
Operating system boot problems flowchart ......................................................................................... 77
Troubleshooting general problems ............................................................................................................... 78
Resolving common problems ............................................................................................................. 78
Hardware problem troubleshooting .............................................................................................................. 81
Power problems ............................................................................................................................... 81
General hardware problems ............................................................................................................. 81
Internal system problems ................................................................................................................... 82
External device problems .................................................................................................................. 86
Software problem troubleshooting ................................................................................................................ 87
Operating system problems and resolutions ........................................................................................ 87
Application software problems .......................................................................................................... 88
ROM problems ................................................................................................................................ 89
Battery replacement .................................................................................................................... 91
Firmware update tools ................................................................................................................. 92
Firmware and drivers support ....................................................................................................... 93
Firmware list .............................................................................................................................................. 93
System board programming data ....................................................................................................... 93
HDD backplane ............................................................................................................................... 93
HBA/RAID card ............................................................................................................................... 93
Device drivers ............................................................................................................................................ 93
Regulatory information ................................................................................................................ 94
Safety and regulatory compliance ................................................................................................................ 94
USA FCC verification notice ........................................................................................................................ 94
Class A ..................................................................................................................................................... 94
Notices for Canada (Avis Canadien) ........................................................................................................... 94
Japanese Voluntary Control Council for Interference (VCCI) statement .............................................................. 95
Australia and New Zealand Class A statement .............................................................................................. 95
CCC Class A notice ................................................................................................................................... 95
European Union regulatory notice ................................................................................................................ 95
Taiwanese Class A warning statement .......................................................................................................... 96
Notice for Korea ........................................................................................................................................ 96
Belarus Kazakhstan Russia marking .............................................................................................................. 96
Safety ....................................................................................................................................................... 97
Warnings & Safety/ Warnungen & Sicherheit/ Предупреждения и безопасность .......................... 98
Important safety and compliance information ................................................................................................ 98
Wichtige Sicherheits- und Übereinstimmungsinformationen ............................................................................. 98
Важная информация по соответствию требованиям техники безопасности ............................................. 98
Safety precautions ............................................................................................................................ 98
Contents 5
Sicherheitsvorkehrungen ................................................................................................................... 99
Меры предосторожности ............................................................................................................... 99
Symbols .................................................................................................................................................... 99
Symbole .................................................................................................................................................. 100
Предупреждающие символы ................................................................................................................. 102
Safety statements ...................................................................................................................................... 103
Sicherheitshinweise .................................................................................................................................. 105
Информация о безопасности ................................................................................................................. 107
Warnings and cautions............................................................................................................................. 108
Warnungen und Vorsichtsmaßnahmen ....................................................................................................... 109
Предупреждения и меры предосторожности .......................................................................................... 110
Electrostatic discharge .............................................................................................................................. 111
Elektrostatische Entladungen ...................................................................................................................... 112
Электростатический разряд ................................................................................................................... 113
Specifications ........................................................................................................................... 115
Environmental specifications ...................................................................................................................... 115
Mechanical specifications ......................................................................................................................... 115
Support information .................................................................................................................. 116
Before you contact HP .............................................................................................................................. 116
Contents 6
Component identification
Item
Description
1
1U chassis & access panel
2
Super cap and BBU for HBA card
3
System board
4
Fixed power supply
5
Add on card (FHHL)
6
OCP mezzanine card (10G SFP+ port) (2)
7
Riser card (1U slot)
8
DDR4 DIMM (16)
9
CPU (2)
10
Air baffle
11
Heat sink (2)
12
SASmezzanine card
13
System fan (40x40x56mm) (5)
14
2.5” HDD carrier (8)
15
2.5” fixed SSD
16
Asset tag and HDD sequence label
17
Front control panel
Component identification 7
Item
Description
18
2.5” HDD (8)
19
HDD backplane
Item
Description
1
Front panel
2
SSD module
3
2.5” SAS/SATA HDD carriers (8)
Item
Description
1
COM
2
VGA
3
USB 2.0 (2)
4
RJ45 (10M/100M)
5
RJ45 x 4 (SKUA: 0, SKUB: 4, SKUC&D: 2)
(10M/100M/1000M)
6
UID button
7
10Gb SFP+ (optional)
8
Power supply unit
9
PCIe card
Front panel components
Rear panel components
Component identification 8
Front l panel LEDs and buttons
Item
Description
1
LAN 1 LED
2
LAN2 LED
3
LAN 3LED
4
LAN 4 LED
5
Power LED
6
UID LED
7
UID button
USB 2.0 ports
9
Reset button
10
Power button
LED Indicator
LED Color
Description
UID LED
Blue
On: System identified
Off: System not identified
LAN 1 Activity
LED
Green
Flashing: LAN1 data transfer
Off: LAN 1 no data transfer
LAN 2 Activity
LED
Green
Flashing: LAN 2 data transfer
Off: LAN 2 no data transfer
LAN 3 Activity
LED
Green
Flashing: LAN 3 data transfer
Off: LAN 3 no data transfer
LAN 4 Activity
LED
Green
Flashing: LAN 4 data transfer
Off: LAN 4 no data transfer
Power LED
Green
On: System powered up
Off: System powered down or in standby mode
Power supply LEDs
The 650W power supply comes with one LED and the LED is visible from the rear of the power supply.
Component identification 9
LED Indicator
LED Color
Description
AC Power
Green
Off: No AC power to power supply
6.7Hz flashing: Power supply critical event causing a shutdown:
failure, OCP, OVP, fan fail
1Hz flashing: AC present/only 5VSB on (PS off)
On: Output ON and OK
LED Indicator
LED Color
Description
Activity LED
Blue
On: HDD Present without data transfer
Flashing: HDD data transfer
Off: HDD no power or not present
Fault LED
Red
On: HDD broken or Raid broken
Flashing: HDD Raid rebuilding
Off: HDD working well
Item
Description
1
LAN 2&4 Link Speed LED
2
LAN 2&4 Link/Activity LED
3
LAN 1&3 Link Speed LED
4
LAN 1&3 Link/Activity LED
Storage drive LEDs
Board LEDs
See the following illustration to locate the LED indicator for RJ45, SFP+ and PHY (Management network).
Component identification 10
Item
Description
1
10G SFP+ Up LED
2
10G SFP+ Down LED
Item
Description
1
PHY Left LED
2
PHY Right LED
Item
Description
1
PHY LED
2
LAN LED
3
LAN LED
See the following illustration to locate the system board LED indicator:
Component identification 11
Item
Description
4
UID LED
5
System Status LED
6
BMC_HEARTBEAT_LED
7
Standby LED
LED Name
Voltage
Sources
LED Color State
Description
STBY_LED
P5V_STBY
Green
On
AC On
Off
AC Off
UID LED
P5V_STBY
Blue
On
Unit selected for identification
Off
Unit not selected
SYS LED
P3V3_AUX
Green
On
System health OK
Yellow
On
Error occurred
BMC Heartbeat
LED
P3V3_AUX
Green
Flashing
BMC is ready
Off
BMC is not ready
LAN_0-1,
LAN_2-3
P3V3_AUX
Green (Right)
On
LAN link up but no activity
Green (Right)
Flashing
LAN link up and activity
(Right)
Off
LAN link down
Green (Left)
On
Green, link speed is 1000Mbps
Orange (Left)
On
Amber, link speed is 100Mbps
(Left)
Off
Off, link speed is 10Mbps
MGNT LAN LED
P3V3_AUX
Orange (Left)
On
Amber, link speed is 100/10Mbps
Green (Right)
Flashing
LAN link up and activity
Green (Right) and
Orange (Left)
Off and On
LAN link up but no activity
Green (Right) and
Orange (Left)
Off and Off
Disconnected
Component identification 12
System board components
Item
Description
1
8pin Processor1 power
2
DIMM slot (16)
3
Processor1
4
Processor0
5
Fan header (5)
6
8pin Processor0 power
7
MiniSAS connector (2)
8
SAS mezzanine connector
9
24pin main power
10
Front USB connector
11
SATA3.0 (SATA DOM)
12
SATA3.0
13
Front control connector
14
OCP mezzanine card slot
15
PCIe slot (3), PCIe slot (1) (optional with OCP mezzanine)
16
UID switch
17
RJ45 x 4 (SKUA: 0, SKUB: 4, SKUC&D: 2)
18
RJ45 and USB 2.0 x 2
19
VGA
20
COM
Component identification 13
HDD carrier LED definitions
LED Indicator
LED Color
Description
Activity LED
Blue
On: HDD Present without data transfer
Flashing: HDD data transfer
Off: HDD no power or not present
Fault LED
Red
On: HDD broken or Raid broken
Flashing: HDD Raid rebuilding
Off: HDD working well
Each drive tray supports two light pipes to direct light from the drive status LEDs on the backplane to the
face of the tray, allowing it to be viewable from the front of the system.
Important: The fault LED function is only supported when a HBA/RAID card is installed.
Component identification 14
System components
Item
Description
1
System fan (40x40x56mm) (5)
2
HDD backplane
3
Riser rard (1U slot)
4
Fixed power supply
5
Front control panel
6
System board
7
2.5” HDD (8)
The following figure shows specific components of the server system. See the following figure and table to
become familiar with the server components.
Component identification 15
Operations
CAUTION: All applications and files will be closed without saving changes, file system
corruption might occur.
Powering up the server
The following procedure assumes that at least one power cord is connected to the server to supply power
to the server and that the server has been previously powered on.
1. Verify the power cord, power supply LED indicator, and power LED indicator on front control panel.
Turn the power supply LED on immediately to indicate the power is being supplied to the power
supply and the system in the standby power state. Power LED off to indicate the server is not powered
on or has been powered off in standby mode.
2. Power up the server
o Local server power-on: Press and release the power button on the front control panel of the server
to power on the server.
o BMC web interface power-on: Log in to the BMC web interface and select power on from the
power control action list box.
o Log in to the BMC CLI and execute the IPMI command to power on system.
Powering down the server
The following procedures show how to shut down the server and verify the power status.
Shutting down the server
Graceful shutdown
To perform a graceful shutdown: Save all open files, network service, and close all applications prior
to shut down.
Stop or terminate all necessary system processes to bring down the operating system and power off
the compute node.
Press and release the power button on the front panel of ACPI-enabled (Advanced Configuration and
Power Interface) operating systems to perform an orderly shutdown of the operating system. Servers
not running ACPI-enabled operating systems will shut down immediately.
Emergency shutdown
To perform an emergency shutdown, press and hold down the power button on the front panel for at least
five seconds to shut down and enter standby power mode.
BMC CLI shutdown
Log in to the BMC and execute the IPMI command to shut down the server.
Operations 16
Verifying the power status
Verify all power LED indicators of the server and make sure the power LED light is off before replacing and
removing the server components from the rack.
Operations 17
Installation
Safety measures
Static electricity discharges can damage computer components and electronic circuit boards. Working on
computers that are still connected to a power supply can be extremely dangerous. Follow these guidelines
to avoid self-injury and damage to the computer:
Always disconnect the server from the power outlet when working inside of the computer case.
If possible, wear a grounded wrist strap when working inside the computer case. Alternatively,
discharge any static electricity by touching the bare metal chassis of the computer case, or the bare
metal body of any other grounded appliance.
Hold electronic circuit boards only by the edges. Do not touch the components on the board unless it
is necessary to do so. Do not flex or stress the circuit board.
Leave all components inside the static-proof packaging until ready to use the component for the
installation.
Identifying the contents of the server shipping carton
Unpack the server shipping carton and locate the materials for installing the server.
The contents of the server shipping carton include:
Server
Power cord (optional)
Rack-mounting hardware (optional)
In addition to the supplied items, you might need:
Operating system or application software
Hardware options
Installation 18
Hard disk drives
Removing the hot-swappable HDD assembly
Installing the hot-swappable hard disk drive assembly
Removing the hard disk drive module
To remove the HDD module:
1. Remove the hot-swap HDDs assembly (on page 19).
2. Remove the screws securing the HDD from the HDD carrier.
3. Remove the HDD from the HDD carrier.
Installation 19
Installing the HDD module
To install the HDD module:
1. Align the HDD in the HDD carrier, connectors facing the opening of the carrier.
2. Secure the HDD and the HDD carrier with the screws.
3. Install the hot-swap HDDs assembly (on page 19).
Power supply unit (PSU)
Removing the PSU
To remove the power supply unit:
Installation 20
1. Power down the server, and then detach all power cords from the power supplies.
2. Remove the access panel (on page 37).
3. Locate the PSU and remove the cabling attached to the system board and components.
4. Remove the screws to release the PSU from the chassis.
5. Slide the PSU out to remove it.
Installing the PSU
To install the power supply unit:
1. Align the PSU on the chassis and install in place.
2. Secure the PSU with the screws.
3. Connect the cabling to the system board and the PSU.
Installation 21
4. Install the access panel (on page 38).
Expander board
Removing the expander board
To remove the expander board:
1. Power down the server and detach all power cords from the power supplies.
2. Remove the access panel (on page 37).
3. Remove the PCIe assembly from the chassis.
4. Disconnect the PCIe card from the riser card.
5. Remove the PCIe card.
Installation 22
Installing the expander board
To install the hard expander board:
1. Orient the PCIe card with the riser guide slot and push in the direction of the arrow until the PCIe card
is secured in the PCIe card connector.
2. Install the PCIe assembly. Press down gently to seat it in place.
3. Install the access panel (on page 38).
Hard disk drive backplane
Removing the hard disk drive backplane
To remove the HDD backplane:
1. Power down the server and detach all of the power cords from the power supplies.
Installation 23
2. Remove the access panel (on page 37).
3. Remove all the hot-swappable HDDs assemblies (on page 19).
4. Remove the front control board (on page 38).
5. Disconnect all the cables from the HDD backplane.
6. Remove the screws securing the HDD backplane assembly to the chassis.
7. Release the HDD backplane assembly from the guide tabs on the chassis, and then remove the HDD
backplane.
8. Remove the screws securing the HDD backplane to the HDD assembly bracket (1).
9. Remove the HDD backplane (2).
Installation 24
Installing the HDD backplane
To install the HDD backplane:
1. Align the screw holes on the HDD backplane with the screw holes on HDD assembly bracket. (1)
2. Secure the HDD backplane and HDD assembly bracket with the screws. (2)
3. Align the screw holes on the HDD backplane assembly with the screw holes on the chassis, the HDD
SAS connectors must face inward.
4. Install the HDD backplane assembly to the guide tabs on the chassis.
5. Secure the HDD backplane assembly and the chassis with the screws.
6. Connect all the cables to the HDD backplane assembly.
7. Install the front control board (on page 39).
Installation 25
8. Install all the hot-swappable HDDs assemblies (obpage 19).
9. Install the access panel (on page 38).
System fans
Cable routing
Removing the system fan assembly
To remove a system fan assembly:
1. Power down the server and detach all of the power cords from the power supplies.
2. Remove the access panel (on page 37).
3. Disconnect the five (5) fan cables from the system board. See page 13 for location.
4. Remove the fan module.
Installation 26
5. Unlock the fan assembly bracket.
CAUTION: Make sure the airflow arrows on the system fan are pointing towards the rear of
the system to prevent system overheating.
6. Remove the upper fan assembly bracket.
7. Remove the fan.
8. Repeat the procedure for the remaining fans.
Installing the system fan assembly
To install the system fan assembly:
Installation 27
1. Install the fan into the lower fan assembly bracket.
2. Install the upper fan assembly bracket and lock it.
3. Guide the fan cable through the gap in the upper bracket.
4. Align the fan assembly with the chassis and fan cable facing the rear of the chassis.
5. Install the fan assembly into the chassis.
Installation 28
6. Repeat the procedure for the remaining fans.
CAUTION: If only one processor is installed, only one heat sink needs to be installed.
A CPU0 heat sink is different than a CPU1 heat sink.
7. Connect the five (5) fan cables to the system board. See page 13 for location.
8. Install the access panel (on page 38).
Heat sinks
Passive heat sinks cool processors. To achieve optimal cooling performance, the underside of the heat sink
must be properly attached to the processor with TIM. The mechanical performance of the heat sink is
designed to meet the requirements of Intel processors. The heat sink is necessary to maintain chipset
temperature at or below temperature limits.
Removing the heat sink
To remove the heat sink:
1. Power down the server and then detach all power cords from the power supplies.
2. Remove the access panel (on page 37).
3. Loosen the four screws in the order shown.
Installation 29
Processor0
Processor1
4. Remove the heat sink.
CAUTION: Do not apply an excessive amount of thermal compound to prevent damage to the
system board.
Processor0
Processor1
5. Repeat the procedure for the additional heat sink.
Installing the heat sink
To install the heat sink
1. Make sure the top of the processor is clean.
2. Apply a small drop of thermal compound in the middle of the processor.
3. Remove the protective cover from the underside of the heat sink.
4. Align the heat sink so the sticker label faces the DIMM module.
5. Place the heat sink on top of the processor until it is seated firmly in place.
6. To secure the heat sink, tighten the four retaining screws clockwise, in the order shown.
Installation 30
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