Hp Chromebox G2 User Manual
HP Chromebox G2
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
SD Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2018
Document Part Number: L20522-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your Chromebox .................................................................................................................... 3
Right side ............................................................................................................................................................... 3
Front ....................................................................................................................................................................... 4
Rear ........................................................................................................................................................................ 5
Bottom ................................................................................................................................................................... 6
Labels ..................................................................................................................................................................... 7
3 Illustrated parts catalog ................................................................................................................................ 8
Computer major components ................................................................................................................................ 8
Miscellaneous parts ............................................................................................................................................. 10
Whole unit spares ................................................................................................................................................ 11
4 Removal and replacement preliminary requirements ..................................................................................... 12
Tools required ...................................................................................................................................................... 12
Service considerations ......................................................................................................................................... 12
Plastic parts ....................................................................................................................................... 12
Cables and connectors ...................................................................................................................... 12
Drive handling ................................................................................................................................... 13
Grounding guidelines ........................................................................................................................................... 14
Electrostatic discharge damage ........................................................................................................ 14
Packaging and transporting guidelines .......................................................................... 15
Workstation guidelines ................................................................................................... 15
Equipment guidelines ..................................................................................................... 16
5 Removal and replacement procedures ........................................................................................................... 17
Component replacement procedures .................................................................................................................. 17
Bottom cover ..................................................................................................................................... 17
Rear I/O bracket ................................................................................................................................. 20
Bottom shield .................................................................................................................................... 21
Power connector cable ...................................................................................................................... 23
WLAN module .................................................................................................................................... 25
Memory module ................................................................................................................................ 27
Solid-state drive ................................................................................................................................ 30
System board .................................................................................................................................... 31
v
Fan ..................................................................................................................................................... 33
Heat sink ............................................................................................................................................ 34
Top cover (plastic) and metal top shield ........................................................................................... 36
Power button board .......................................................................................................................... 38
6 Specications .............................................................................................................................................. 40
7 Power cord set requirements ........................................................................................................................ 41
Requirements for all countries ............................................................................................................................ 41
Requirements for specic countries and regions ................................................................................................ 41
8 Recycling .................................................................................................................................................... 43
Index ............................................................................................................................................................. 44
vi
1 Product description
Category Description
Product Name HP Chromebox G2
Processors Intel® Core™ i7-8650U 1.90-GHz (turbo up to 4.1 GHz), quad-core processor (8.0-MB L3 cache, 2400-MHz,
15-W), Intel UHD graphics 620
Intel Core i5-7300 2.60-GHz (turbo up to 3.5 GHz), dual-core processor (3.0-MB L3 cache, 2133-MHz, 15-W),
Intel HD graphics 620
Intel Celeron® 3865U 1.80-GHz, dual-core processor (2.0-MB L3 cache, 2133-MHz, 15-W), Intel HD graphics
610
Graphics Internal graphics: see processor category
Memory Two SODIMM memory module slots
DDR4-2400 dual channel support
Supports for up to 16 GB of system memory in the following congurations:
●
16384 MB (8192 MB × 2) (only for Core i7 processor)
●
8192 MB (4096 MB × 2)
●
4096 MB (4096 MB × 1) (only for Celeron processor)
Storage Solid-state hard drive (2242, M.2, SATA-3)
64 GB
32 GB
Audio Realtek ALC5662 HD Audio Audio Codec
Wireless Integrated wireless options with dual antennas (M.2/PCIe)
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
External media cards HP Multi-Format Digital Media Card Reader
Supports SD/SDHC/SDXC
Push-pull insertion/removal
Ports Front
Audio-out (headphone)/audio-in (microphone) combo jack
(2) USB Type-A 3.0 ports (USB battery charging 1.2 support)
MicroSD card slot (push-pull type)
Back
(2) USB Type-A 2.0 ports
USB Type-A 3.0 port
USB Type-C port; USB 3.1 Gen 1; supports charging, power delivery, DisplayPort, data
1
Category Description
HDMI v1.4 supporting up to 1920×1080 @ 60Hz
RJ-45 connector
AC Smart Pin adapter plug, 4.5 mm barrel connector
Docking station HP Elite USB-C Dock G3
Keyboard USB Chrome stand-alone wired keyboard and mouse combo
Security Kensington Security Lock
Power requirements Smart AC adapter (standard barrel, 4.5 mm)
90-W, PFC, right angle (not for Celeron processor)
65-W, non-PFC, right angle (only for Celeron processor)
65-W, non-PFC, EM (only for Celeron processor)
Power cord
1 meter power cord with a C5 connector
Operating system Preinstalled: Google Chrome 64 operating system
Serviceability End user replaceable part:
AC adapter
2 Chapter 1 Product description
2 Getting to know your Chromebox
Right side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(2) Reset/recovery button To to reset or recover the device, insert a paperclip (or
pushpin) into the reset/recovery button hole, and then
press the button.
NOTE: Using this button in conjunction with the Power
button will result in all account information and data
stored on your Chromebox, such as photos, downloaded
les, and saved networks, being deleted. Saving les to a
external hard drive, USB ash drive, or cloud storage is
recommended for this reason. You may save your les to
the cloud at any time by selecting the Google Drive as your
le save location.
Right side 3
Front
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
(2) USB SuperSpeed ports with HP Sleep and
Charge (2)
(3) MicroSD memory card reader Reads optional memory cards that store, manage, share, or
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
This guide is provided in the box.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Pull out the card.
(4) Power button/Power light
4 Chapter 2 Getting to know your Chromebox
●
When the Chromebox is o, press the button to turn on the
device. A white light indicates that the unit is on. The light
will be o if the unit is o or in standby mode.
●
When the device is in the Sleep state, press the button
briey to exit Sleep.
●
When the device is on and you want to lock the screen,
press the power button until you see the sign-in screen
appear. Pressing the power button during screen-lock
mode turns o the device.
●
When the device is on and you want to turn it o, press and
hold the power button.
Rear
Component Description
(1) RJ-45 (network) jack Connects a network cable.
(2) USB port Connects a USB device, such as a cell phone,
camera, activity tracker, or smartwatch, and
provides data transfer.
(3) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera,
activity tracker, or smartwatch, and provides highspeed data transfer.
(4) HDMI port Connects an optional video or audio device, such as
a high-denition television, or any compatible
digital or audio device.
(5) Power connector Connects an AC adapter.
NOTE: Your device will attempt to preserve your
work in the event of a power event. If you
experience a power outage, or accidentally unplug
your device, your Chromebox will automatically
restart when power is restored.
(6) USB Type-C port with HP Sleep and
Charge
Connects a USB device that has a Type-C connector,
provides data transfer, and even when the
computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
– and –
Connects a display device that has a USB Type-C
connector, providing DisplayPort output.
NOTE: Cables and/or adapters (purchased
separately) may be required.
Rear 5
Bottom
Component Description
Vent Enables airow to cool internal components.
NOTE: The device fan starts up automatically to cool internal
components and prevent overheating. It is normal for the
internal fan to cycle on and o during routine operation.
6 Chapter 2 Getting to know your Chromebox
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be axed to the bottom of the computer.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Component
(1) Serial number
(2) Model number (select products only)
(3) Product number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 7
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
8 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Top cover L17257-001
(2) Metal top shield (includes antenna) L17268-001
(3) Rear I/O bracket L17262-001
(4) Power button board L17270-001
(5) Power button board cable L17260-001
(6) Fan 767360-001
(7) Heat sink (includes replacement thermal material) L17261-001
(8) Memory modules (SODIMM, DDR4-2400 MHz)
8 GB 862398-850
4 GB 862397-850
(9) Memory cover L17264-001
(10) Mylar Kit (for use when replacing bottom cover) L20217-001
(11) Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter
(non-vPro) WLAN module
(12) Solid-state drive (M.2, SATA-3)
64 GB L17274-001
32 GB L17273-001
(13) Solid-state drive absorber L17263-001
(14) System board (includes processor and replacement thermal material):
Equipped with an Intel Core i7-8650U processor L17277-001
Equipped with an Intel Core i5-7300 processor L17276-001
Equipped with an Intel Celeron 3865U processor L17275-001
(15) HDMI gasket L17846-001
(16) Bottom shield L17267-001
(17) Power connector bracket
NOTE: Power connector conductive tape is available using spare part number
L17265-001.
(18) Power connector cable L17259-001
(19) Bottom cover L17258-001
860883-001
L17266-001
(20) Rubber feet L17271-001
Computer major components 9
Miscellaneous parts
Component Spare part number
AC adapter:
65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001
65-W AC adapter, EM (non-PFC, 4.5-mm) 913691-850
90-W AC adapter (PFC, 4.5-mm) 710413-001
Power cord (C5 connector, 1.0-m):
For use in Argentina L19357-001
For use in Australia L19358-001
For use in Denmark L19360-001
For use in Europe L19361-001
For use in India L19363-001
For use in Israel L19362-001
For use in Italy L19364-001
For use in Japan L19365-001
For use in North America L19367-001
For use in the People’s Republic of China L19368-001
For use in South Africa L19369-001
For use in South Korea L19366-001
For use in Switzerland L19370-001
For use in Taiwan L19372-001
For use in Thailand L19371-001
For use in the United Kingdom and Singapore L19373-001
Screw Kit L17272-001
10 Chapter 3 Illustrated parts catalog
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