HP Chromebook x360 11 Maintenance And Service Manual
HP Chromebook x360 11
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Core are U.S. registered
trademarks of Intel Corporation. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in
the United States and/or other countries.
SD Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: September 2018
Document Part Number: L33696-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 3
Right side ............................................................................................................................................................... 3
Left side ................................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Keyboard area ........................................................................................................................................................ 6
TouchPad ............................................................................................................................................. 6
Special keys ......................................................................................................................................... 6
Action keys ........................................................................................................................................... 7
Bottom ................................................................................................................................................................... 8
Labels ..................................................................................................................................................................... 9
3 Illustrated parts catalog .............................................................................................................................. 10
Computer major components .............................................................................................................................. 10
Display assembly subcomponents ...................................................................................................................... 12
Miscellaneous parts ............................................................................................................................................. 13
4 Removal and replacement procedures preliminary requirements .................................................................... 14
Tools required ...................................................................................................................................................... 14
Service considerations ......................................................................................................................................... 14
Plastic parts ....................................................................................................................................... 14
Cables and connectors ...................................................................................................................... 14
Electrostatic discharge damage .......................................................................................................................... 14
Packaging and transporting guidelines .............................................................................................................. 15
Workstation guidelines ........................................................................................................................................ 16
Equipment guidelines .......................................................................................................................................... 16
5 Removal and replacement procedures ........................................................................................................... 18
Component replacement procedures .................................................................................................................. 18
Keyboard/top cover ........................................................................................................................... 18
TouchPad cable .................................................................................................................................. 21
TouchPad ........................................................................................................................................... 22
Speakers ............................................................................................................................................ 25
Battery ............................................................................................................................................... 26
WLAN module .................................................................................................................................... 28
v
USB port board cable ......................................................................................................................... 29
USB port board .................................................................................................................................. 30
Power button board cable ................................................................................................................. 31
Power button board .......................................................................................................................... 32
System board .................................................................................................................................... 33
Heat sink ............................................................................................................................................ 36
Display assembly ............................................................................................................................... 38
6 Backing up, resetting, and recovering ........................................................................................................... 46
Backing up ............................................................................................................................................................ 46
Resetting .............................................................................................................................................................. 46
Recovering ........................................................................................................................................................... 46
Installing the Chromebook Recovery Utility ..................................................................................... 47
Creating recovery media ................................................................................................................... 47
Recovering the Chrome operating system ....................................................................................... 47
Setting up your computer after a reset or recovery ........................................................................................... 48
Erase and reformat the recovery media .............................................................................................................. 48
7 Specications .............................................................................................................................................. 49
8 Power cord set requirements ........................................................................................................................ 50
Requirements for all countries ............................................................................................................................ 50
Requirements for specic countries and regions ................................................................................................ 50
9 Recycling .................................................................................................................................................... 52
Index ............................................................................................................................................................. 53
vi
1 Product description
Category Description
Product Name HP Chromebook x360 11
Model number: 11-ae1xx
Processors Intel® Celeron™ N3350 1.10-GHz (turbo up to 2.40-GHz) dual core processor (2.0-MB L2 cache, 650-MHz FSB,
6-W)
Chipset Integrated soldered-on-circuit (SoC)
Graphics Internal graphics: Intel HD Graphics 500
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Panel 11.6-in, high-denition (HD), white light-emitting diode (WLED), BrightView (1366×768), UWVA, eDP 1.2
without PSR, 220 nits, 16:9 ultra wide aspect ratio
Memory System memory soldered onto system board, non-customer-accessible/non-upgradable
Support for up to 16-GB of system memory
LPDDR4-3733 dual channel support (DDR4-3733 downgrade to LPDDR4-2400)
Supports the following congurations:
16384-MB
8192-MB
Storage Onboard embedded Multi-Media Controller (eMMC) v.5.0:
64 GB
32 GB
16 GB
Camera and
microphone
Audio HD audio
Wireless Integrated wireless local area network (WLAN) options with dual antennas
External media cards HP Multi-Format Digital Media Card Reader
Front-facing camera
Fixed single microphone, no keyboard light, integrated M-JPEG, VDS2
Software includes: beam forming, echo cancellation, noise suppression
Dual speakers
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
Supports SD/SDHC/SDXC up to UHS-50
Push-push insertion/removal
Input/Output Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
HDMI v1.4b supporting up to 1920x1080 @ 60Hz via USB Type-C
1
Category Description
Audio-out (headphone)/audio-in (microphone) combo jack
(2) USB Type-C 3.1 Gen 1 ports; support charging, power delivery, video, data
(2) USB Type-A 3.1 Gen 1 ports; support HP USB Boost (Sleep & Charge)
Keyboard/pointing
devices
Power requirements 2-cell, 47.36-WHr, li-ion battery
Security Supports Kensington Mini Security Lock
Operating system Preinstalled: Google Chrome operating system
Serviceability End user replaceable part: AC adapter
Full-sized, textured, island-style Google keyboard (spill-resistant)
TouchPad requirements:
MultiTouch gestures enabled
Taps enabled as default
45-W, USB Type-C, nPFC, straight type, AC adapter
1.0-m power cord with a C5 connector
2 Chapter 1 Product description
2 Getting to know your computer
Right side
Component Description
(1) Audio-out (headphone)/
Audio-in (microphone)
combo jack
(2) MicroSD memory card
reader
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or
(4) AC adapter and battery
light
Connects optional powered stereo speakers, headphones, earbuds, a headset, or
a television audio cable. Also connects an optional headset microphone. This
jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety
information, see the Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
Reads optional memory cards that enable you to store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card
until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card reader.
smartwatch, and provides high-speed data transfer.
●
White: The AC adapter is connected and the battery is fully charged.
●
Amber: The AC adapter is connected and the battery is charging.
●
O: The battery is not charging.
(5) USB Type-C power
connector and port
Connects an AC adapter that has a USB Type-C connector, supplying power to
the computer and, if needed, charging the computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides data transfer.
Right side 3
Left side
Component Description
(1) Power button
(2) Power light
(3) Security cable slot Attaches an optional security cable to the computer.
(4) USB Type-C port with HP
Sleep and Charge
(5) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or
●
When the computer is o, press the button to turn on the computer.
●
When the computer is in the Sleep state, press the button briey to exit
Sleep.
●
When the computer is on and you want to lock the screen, press the button
until you see the sign-in screen appear. Pressing the power button during
screen-lock mode turns o the computer.
●
When the computer is on and you want to turn it o, press and hold the
button to lock the screen, and then continue to press the button until the
computer turns o.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power saving state. The
computer shuts o power to the display and other unneeded components.
●
O: The computer is o.
NOTE: The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.
Connects a USB device that has a Type-C connector, provides data transfer, and
even when the computer is o, charges most products such as a cell phone,
camera, activity tracker, or smartwatch.
NOTE: Cables and/or adapters (purchased separately) may be required.
smartwatch, and provides high-speed data transfer.
(6) Volume button Controls speaker volume on the computer.
4 Chapter 2 Getting to know your computer
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, and record still images.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
This guide is provided in the box.
Display 5
Keyboard area
TouchPad
Component Description
TouchPad zone Reads your nger gestures to move the pointer or activate items on the screen.
Special keys
Component Description
(1) esc key Activates certain computer functions when pressed in
(2) Action keys Execute frequently used system functions.
combination with other keys, such as tab or shift.
6 Chapter 2 Getting to know your computer
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 6.
▲
For more information on action keys and keyboard shortcuts, go to https://support.google.com/chromebook/
answer/183101. Select your language at the bottom of the page.
Icon Key Description
To use an action key, press and hold the key.
Back Displays the previous page in your browser history.
Forward Displays the next page in your browser history.
Reload Reloads your current page.
Full screen Opens your page in full-screen mode.
Display apps Displays open apps.
NOTE: Pressing this button in conjunction with ctrl takes a
screenshot.
alt+
alt+
Brightness down Decreases the screen brightness incrementally as long as you hold
down the key.
Brightness up Increases the screen brightness incrementally as long as you hold
down the key.
Mute Mutes speaker sound.
Volume down Decreases speaker volume incrementally as long as you hold down the
key.
Volume up Increases speaker volume incrementally as long as you hold down the
key.
Keyboard backlight brightness upIncreases the keyboard backlight brightness.
Keyboard backlight brightness
down
Decreases the keyboard backlight brightness.
Keyboard area 7
Bottom
Components Description
Speakers (2) Produce sound.
8 Chapter 2 Getting to know your computer
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 9
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
10 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 12.
(2) Keyboard/top cover (includes keyboard cable):
Snow white models for use in the United States L00457-001
Snow white (non-rugged) models for use in the United States L36472-001
Snow white (non-rugged) models for use in France L36472-051
Snow white models for use in the United Kingdom L00457-031
Snow white models for use in The Netherlands L00457-B31
Snow white models for use in Denmark, Finland, and Norway L00457-DH1
Smoke gray models for use in the United States L01240-001
Smoke gray models for use in the United Kingdom L01240-031
Smoke gray models for use in The Netherlands L01240-B31
Smoke gray models for use in Denmark, Finland, and Norway L01240-DH1
(3) TouchPad (does not include bracket or cable):
For use in snow white models L00456-001
For use in smoke grey models 928084-001
NOTE: The TouchPad bracket is included in the Bracket Kit, spare part number 928089-001.
NOTE: The TouchPad cable is available using spare part number 929337-001.
(4) Speakers (include cables) 928586-001
(5) Power button board (does not include cable) 928083-001
NOTE: The power button board cable available using spare part number 929336-001.
(6) WLAN module (Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2
Combo Adapter (non-vPro))
(7) USB port board (does not include cable) 928082-001
NOTE: The USB port board cable is available using spare part number 929338-001 (high speed) or 929339-001 (low
speed).
(8) System board (includes processor and replacement thermal material) equipped with:
Intel Celeron N3350 processor, 8-GB of system memory, and 64-GB of eMMC storage 927657-001
Intel Celeron N3350 processor, 8-GB of system memory, and 32-GB of eMMC storage 927656-001
Intel Celeron processor, 4-GB of system memory, and 64-GB of eMMC storage 927655-001
Intel Celeron N3350 processor, 4-GB of system memory, and 32-GB of eMMC storage 927654-001
Intel Celeron N3350 processor, 4-GB of system memory, and 16-GB of eMMC storage L01750-001
(9) Heat sink (includes replacement thermal material) 928840-001
860883-001
(10) Battery (2-cell, 47-WHr, 6.15-AHr, Li-ion, includes cable) 917725-855
(11) Base enclosure:
Computer major components 11
Item Component Spare part number
For use in snow white models L00454-001
For use in snow white (non-rugged) models L36471-001
For use in grey models 928079-001
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel L36467-001
(2) Display panel L36473-001
(3) Webcam/microphone module cable 929334-001
(4) Webcam/microphone module (includes double-sided adhesive): 929212-001
(5) Display panel cable L36468-001
(6) Top bracket not spared
(7) Hinges (left and right):
12 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Standard models L02352-001
Non-rugged models L36469-001
(8) Hinge covers
For use in smoke gray models L03086-001
For use in snow white models L03087-001
For use in snow white (non-rugged) models L36470-001
(9) G-sensor board (includes double-sided adhesive) 928081-001
(10) Display enclosure (includes wireless antenna, rubber padding, and shielding):
In snow white nish L00453-001
In snow white (non-rugged) nish L36466-001
In grey nish 928078-001
Miscellaneous parts
Component Spare part number
AC adapter (45-W AC adapter USB Type-C straight [non-PFC, 3-pin]) 934739-850
Power cord (C5 connector, 1.0-m):
For use in Australia L19358-001
For use in Denmark L19360-001
For use in Europe L19361-001
For use in India L19363-001
For use in North America 920688-001
For use in the United Kingdom and Singapore L19373-001
Mylar
For use with display panels L10266-001
For use with display panels (non-rugged) L36474-001
For use with the battery L36475-001
For use with the USB board and the power button board 941876-001
Screw Kit 928090-001
Miscellaneous parts 13
Loading...