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HP Chromebook x360 11
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
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© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Core are U.S. registered
trademarks of Intel Corporation. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in
the United States and/or other countries.
SD Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: September 2018
Document Part Number: L33696-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
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iv Safety warning notice
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Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 3
Right side ............................................................................................................................................................... 3
Left side ................................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Keyboard area ........................................................................................................................................................ 6
TouchPad ............................................................................................................................................. 6
Special keys ......................................................................................................................................... 6
Action keys ........................................................................................................................................... 7
Bottom ................................................................................................................................................................... 8
Labels ..................................................................................................................................................................... 9
3 Illustrated parts catalog .............................................................................................................................. 10
Computer major components .............................................................................................................................. 10
Display assembly subcomponents ...................................................................................................................... 12
Miscellaneous parts ............................................................................................................................................. 13
4 Removal and replacement procedures preliminary requirements .................................................................... 14
Tools required ...................................................................................................................................................... 14
Service considerations ......................................................................................................................................... 14
Plastic parts ....................................................................................................................................... 14
Cables and connectors ...................................................................................................................... 14
Electrostatic discharge damage .......................................................................................................................... 14
Packaging and transporting guidelines .............................................................................................................. 15
Workstation guidelines ........................................................................................................................................ 16
Equipment guidelines .......................................................................................................................................... 16
5 Removal and replacement procedures ........................................................................................................... 18
Component replacement procedures .................................................................................................................. 18
Keyboard/top cover ........................................................................................................................... 18
TouchPad cable .................................................................................................................................. 21
TouchPad ........................................................................................................................................... 22
Speakers ............................................................................................................................................ 25
Battery ............................................................................................................................................... 26
WLAN module .................................................................................................................................... 28
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USB port board cable ......................................................................................................................... 29
USB port board .................................................................................................................................. 30
Power button board cable ................................................................................................................. 31
Power button board .......................................................................................................................... 32
System board .................................................................................................................................... 33
Heat sink ............................................................................................................................................ 36
Display assembly ............................................................................................................................... 38
6 Backing up, resetting, and recovering ........................................................................................................... 46
Backing up ............................................................................................................................................................ 46
Resetting .............................................................................................................................................................. 46
Recovering ........................................................................................................................................................... 46
Installing the Chromebook Recovery Utility ..................................................................................... 47
Creating recovery media ................................................................................................................... 47
Recovering the Chrome operating system ....................................................................................... 47
Setting up your computer after a reset or recovery ........................................................................................... 48
Erase and reformat the recovery media .............................................................................................................. 48
7 Specications .............................................................................................................................................. 49
8 Power cord set requirements ........................................................................................................................ 50
Requirements for all countries ............................................................................................................................ 50
Requirements for specic countries and regions ................................................................................................ 50
9 Recycling .................................................................................................................................................... 52
Index ............................................................................................................................................................. 53
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1 Product description
Category Description
Product Name HP Chromebook x360 11
Model number: 11-ae1xx
Processors Intel® Celeron™ N3350 1.10-GHz (turbo up to 2.40-GHz) dual core processor (2.0-MB L2 cache, 650-MHz FSB,
6-W)
Chipset Integrated soldered-on-circuit (SoC)
Graphics Internal graphics: Intel HD Graphics 500
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Panel 11.6-in, high-denition (HD), white light-emitting diode (WLED), BrightView (1366×768), UWVA, eDP 1.2
without PSR, 220 nits, 16:9 ultra wide aspect ratio
Memory System memory soldered onto system board, non-customer-accessible/non-upgradable
Support for up to 16-GB of system memory
LPDDR4-3733 dual channel support (DDR4-3733 downgrade to LPDDR4-2400)
Supports the following congurations:
16384-MB
8192-MB
Storage Onboard embedded Multi-Media Controller (eMMC) v.5.0:
64 GB
32 GB
16 GB
Camera and
microphone
Audio HD audio
Wireless Integrated wireless local area network (WLAN) options with dual antennas
External media cards HP Multi-Format Digital Media Card Reader
Front-facing camera
Fixed single microphone, no keyboard light, integrated M-JPEG, VDS2
Software includes: beam forming, echo cancellation, noise suppression
Dual speakers
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
Supports SD/SDHC/SDXC up to UHS-50
Push-push insertion/removal
Input/Output Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
HDMI v1.4b supporting up to 1920x1080 @ 60Hz via USB Type-C
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Category Description
Audio-out (headphone)/audio-in (microphone) combo jack
(2) USB Type-C 3.1 Gen 1 ports; support charging, power delivery, video, data
(2) USB Type-A 3.1 Gen 1 ports; support HP USB Boost (Sleep & Charge)
Keyboard/pointing
devices
Power requirements 2-cell, 47.36-WHr, li-ion battery
Security Supports Kensington Mini Security Lock
Operating system Preinstalled: Google Chrome operating system
Serviceability End user replaceable part: AC adapter
Full-sized, textured, island-style Google keyboard (spill-resistant)
TouchPad requirements:
MultiTouch gestures enabled
Taps enabled as default
45-W, USB Type-C, nPFC, straight type, AC adapter
1.0-m power cord with a C5 connector
2 Chapter 1 Product description
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2 Getting to know your computer
Right side
Component Description
(1) Audio-out (headphone)/
Audio-in (microphone)
combo jack
(2) MicroSD memory card
reader
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or
(4) AC adapter and battery
light
Connects optional powered stereo speakers, headphones, earbuds, a headset, or
a television audio cable. Also connects an optional headset microphone. This
jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety
information, see the Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
Reads optional memory cards that enable you to store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card
until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card reader.
smartwatch, and provides high-speed data transfer.
●
White: The AC adapter is connected and the battery is fully charged.
●
Amber: The AC adapter is connected and the battery is charging.
●
O: The battery is not charging.
(5) USB Type-C power
connector and port
Connects an AC adapter that has a USB Type-C connector, supplying power to
the computer and, if needed, charging the computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides data transfer.
Right side 3
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Left side
Component Description
(1) Power button
(2) Power light
(3) Security cable slot Attaches an optional security cable to the computer.
(4) USB Type-C port with HP
Sleep and Charge
(5) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or
●
When the computer is o, press the button to turn on the computer.
●
When the computer is in the Sleep state, press the button briey to exit
Sleep.
●
When the computer is on and you want to lock the screen, press the button
until you see the sign-in screen appear. Pressing the power button during
screen-lock mode turns o the computer.
●
When the computer is on and you want to turn it o, press and hold the
button to lock the screen, and then continue to press the button until the
computer turns o.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power saving state. The
computer shuts o power to the display and other unneeded components.
●
O: The computer is o.
NOTE: The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.
Connects a USB device that has a Type-C connector, provides data transfer, and
even when the computer is o, charges most products such as a cell phone,
camera, activity tracker, or smartwatch.
NOTE: Cables and/or adapters (purchased separately) may be required.
smartwatch, and provides high-speed data transfer.
(6) Volume button Controls speaker volume on the computer.
4 Chapter 2 Getting to know your computer
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Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, and record still images.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
This guide is provided in the box.
Display 5
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Keyboard area
TouchPad
Component Description
TouchPad zone Reads your nger gestures to move the pointer or activate items on the screen.
Special keys
Component Description
(1) esc key Activates certain computer functions when pressed in
(2) Action keys Execute frequently used system functions.
combination with other keys, such as tab or shift.
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Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 6.
▲
For more information on action keys and keyboard shortcuts, go to https://support.google.com/chromebook/
answer/183101. Select your language at the bottom of the page.
Icon Key Description
To use an action key, press and hold the key.
Back Displays the previous page in your browser history.
Forward Displays the next page in your browser history.
Reload Reloads your current page.
Full screen Opens your page in full-screen mode.
Display apps Displays open apps.
NOTE: Pressing this button in conjunction with ctrl takes a
screenshot.
alt+
alt+
Brightness down Decreases the screen brightness incrementally as long as you hold
down the key.
Brightness up Increases the screen brightness incrementally as long as you hold
down the key.
Mute Mutes speaker sound.
Volume down Decreases speaker volume incrementally as long as you hold down the
key.
Volume up Increases speaker volume incrementally as long as you hold down the
key.
Keyboard backlight brightness upIncreases the keyboard backlight brightness.
Keyboard backlight brightness
down
Decreases the keyboard backlight brightness.
Keyboard area 7
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Bottom
Components Description
Speakers (2) Produce sound.
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Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 9
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3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
10 Chapter 3 Illustrated parts catalog
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Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 12.
(2) Keyboard/top cover (includes keyboard cable):
Snow white models for use in the United States L00457-001
Snow white (non-rugged) models for use in the United States L36472-001
Snow white (non-rugged) models for use in France L36472-051
Snow white models for use in the United Kingdom L00457-031
Snow white models for use in The Netherlands L00457-B31
Snow white models for use in Denmark, Finland, and Norway L00457-DH1
Smoke gray models for use in the United States L01240-001
Smoke gray models for use in the United Kingdom L01240-031
Smoke gray models for use in The Netherlands L01240-B31
Smoke gray models for use in Denmark, Finland, and Norway L01240-DH1
(3) TouchPad (does not include bracket or cable):
For use in snow white models L00456-001
For use in smoke grey models 928084-001
NOTE: The TouchPad bracket is included in the Bracket Kit, spare part number 928089-001.
NOTE: The TouchPad cable is available using spare part number 929337-001.
(4) Speakers (include cables) 928586-001
(5) Power button board (does not include cable) 928083-001
NOTE: The power button board cable available using spare part number 929336-001.
(6) WLAN module (Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2
Combo Adapter (non-vPro))
(7) USB port board (does not include cable) 928082-001
NOTE: The USB port board cable is available using spare part number 929338-001 (high speed) or 929339-001 (low
speed).
(8) System board (includes processor and replacement thermal material) equipped with:
Intel Celeron N3350 processor, 8-GB of system memory, and 64-GB of eMMC storage 927657-001
Intel Celeron N3350 processor, 8-GB of system memory, and 32-GB of eMMC storage 927656-001
Intel Celeron processor, 4-GB of system memory, and 64-GB of eMMC storage 927655-001
Intel Celeron N3350 processor, 4-GB of system memory, and 32-GB of eMMC storage 927654-001
Intel Celeron N3350 processor, 4-GB of system memory, and 16-GB of eMMC storage L01750-001
(9) Heat sink (includes replacement thermal material) 928840-001
860883-001
(10) Battery (2-cell, 47-WHr, 6.15-AHr, Li-ion, includes cable) 917725-855
(11) Base enclosure:
Computer major components 11
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Item Component Spare part number
For use in snow white models L00454-001
For use in snow white (non-rugged) models L36471-001
For use in grey models 928079-001
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel L36467-001
(2) Display panel L36473-001
(3) Webcam/microphone module cable 929334-001
(4) Webcam/microphone module (includes double-sided adhesive): 929212-001
(5) Display panel cable L36468-001
(6) Top bracket not spared
(7) Hinges (left and right):
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Item Component Spare part number
Standard models L02352-001
Non-rugged models L36469-001
(8) Hinge covers
For use in smoke gray models L03086-001
For use in snow white models L03087-001
For use in snow white (non-rugged) models L36470-001
(9) G-sensor board (includes double-sided adhesive) 928081-001
(10) Display enclosure (includes wireless antenna, rubber padding, and shielding):
In snow white nish L00453-001
In snow white (non-rugged) nish L36466-001
In grey nish 928078-001
Miscellaneous parts
Component Spare part number
AC adapter (45-W AC adapter USB Type-C straight [non-PFC, 3-pin]) 934739-850
Power cord (C5 connector, 1.0-m):
For use in Australia L19358-001
For use in Denmark L19360-001
For use in Europe L19361-001
For use in India L19363-001
For use in North America 920688-001
For use in the United Kingdom and Singapore L19373-001
Mylar
For use with display panels L10266-001
For use with display panels (non-rugged) L36474-001
For use with the battery L36475-001
For use with the USB board and the power button board 941876-001
Screw Kit 928090-001
Miscellaneous parts 13
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4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Magnetic screwdriver
●
Phillips PH Type #0 and #1 screwdrivers
●
Flat-bladed screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
14 Chapter 4 Removal and replacement procedures preliminary requirements
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CAUTION: To prevent damage to the tablet when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Packaging and transporting guidelines 15
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Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
16 Chapter 4 Removal and replacement procedures preliminary requirements
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Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Equipment guidelines 17
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5 Removal and replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 9 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are as many as 47 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal
and replacement.
Keyboard/top cover
Description Spare part number
Snow white models for use in the United States L00457-001
Snow white (non-rugged) models for use in the United States L36472-001
Snow white (non-rugged) models for use in France L36472-051
Snow white models for use in the United Kingdom L00457-031
Snow white models for use in The Netherlands L00457-B31
Snow white models for use in Denmark, Finland, and Norway L00457-DH1
Smoke gray models for use in the United States L01240-001
Smoke gray models for use in the United Kingdom L01240-031
Smoke gray models for use in The Netherlands L01240-B31
Smoke gray models for use in Denmark, Finland, and Norway L01240-DH1
Before disassembling the computer, follow these steps:
18 Chapter 5 Removal and replacement procedures
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1. Shut down the computer.f you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
Remove the keyboard/top cover:
1. Turn the computer upside down on a at surface.
2. Position the computer with the front toward you.
3. Remove the following screws that secure the keyboard/top cover to the base enclosure:
(1) Four Phillips M2.0×5.7 screws
(2) Two Phillips M2.5×7.3 screws
(3) Three Phillips M2.5×8.7 screws
4. Turn the computer upright and open it.
5. Pull upward near the hinges to disengage the top cover (1).
Component replacement procedures 19
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6. Lift the left (2), right (3), and bottom (4) sides of the top cover until it releases from the computer.
7. Release the zero insertion force (ZIF) connector (1) to which keyboard cable is connected, and then
disconnect the keyboard cable from the system board.
8. Release the ZIF connector (2) to which TouchPad cable is connected, and then disconnect the TouchPad
cable from the system board.
9. Remove the keyboard/top cover (3).
Reverse this procedure to install the keyboard/top cover.
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TouchPad cable
Description Spare part number
TouchPad cable 929337-001
Before removing the TouchPad cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 18).
Remove the TouchPad cable:
1. Turn the keyboard/top cover upside down with the front toward you.
2. Release the ZIF connector (1) to which TouchPad cable is connected, and then disconnect the TouchPad
cable from the TouchPad.
3. Detach the TouchPad cable (2) from the keyboard/top cover. (The TouchPad cable is attached to the
keyboard/top cover with double-sided adhesive.)
4. Remove the TouchPad cable.
Reverse this procedure to install the TouchPad cable.
Component replacement procedures 21
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TouchPad
NOTE: The TouchPad spare part kit does not include the TouchPad bracket of the TouchPad cable. The
TouchPad bracket is included in the Bracket Kit, spare part number 928089-001. The TouchPad cable is
available using spare part number 929337-001.
Before removing the TouchPad, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
4. Remove the keyboard/top cover (see Keyboard/top cover on page 18).
Remove the TouchPad:
1. Turn the keyboard/top cover upside down with the front toward you.
Description Spare part number
TouchPad in smoke grey nish 928084-001
TouchPad in snow white nish L00456-001
the computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
2. Remove the four Phillips M2.0×2.5 screws (1) that secure the TouchPad bracket to the keyboard/
top cover.
3. Remove the TouchPad bracket (2).
4. Disconnect the TouchPad cable (3) from the TouchPad.
5. Lift the two pieces of Mylar from atop the two outer TouchPad screws (4).
6. Remove the three Phillips M2.0×1.8 broad head screws (5) that secure the TouchPad to the keyboard/
top cover.
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7. Remove the TouchPad from the keyboard/top cover (6).
8. If replacing the TouchPad bracket, remove the rubber piece from the old bracket and install it into the
new bracket.
To install the TouchPad, insert the top edge of the TouchPad near the screw holes (1), slide the edge of the
TouchPad under the Mylar (2), and then rotate the TouchPad down into place (3).
Component replacement procedures 23
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Replace the bracket, making sure to remove the rubber piece from the old bracket and install into the new
bracket.
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Speakers
Before removing the speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 18).
5. Disconnect the battery cable from the system board (see Battery on page 26).
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Remove the three Phillips M2.0×3.5 screws (2) that secure the speakers to the base enclosure.
3. Remove the left speaker (3), remove the cable from the clips between the speakers (4), and then
Description Spare part number
Speakers (include cables) 928586-001
the computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
remove the right speaker (5).
Reverse this procedure to install the speakers.
Component replacement procedures 25
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Battery
Description Spare part number
2-cell, 47-WHr, 6.15-AHr, Li-ion battery (includes cable) 917725-855
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 18).
5. Remove the speakers (see Speakers on page 25).
Remove the battery:
1. Disconnect the battery cable from the system board.
2. Remove the two Phillips M2.0×3.5 screws (1) that secure the battery to the base enclosure.
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3. Remove the battery (2).
Reverse this procedure to install the battery.
Component replacement procedures 27
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WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 860883-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 18).
5. Disconnect the battery cable from the system board (see Battery on page 26).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.
2. Remove the Phillips M2.0×2.5 screw (2) that secures the WLAN module to the computer.
(The WLAN module tilts up.)
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3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
Reverse this procedure to install the WLAN module.
USB port board cable
Description Spare part number
USB port board cable (high speed) 929338-001
USB port board cable (low speed) 929339-001
Before removing the USB port board cables, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 18).
5. Disconnect the battery cable from the system board (see Battery on page 26).
Remove the USB port board cables:
Component replacement procedures 29
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1. Release the ZIF connector (1) to which the USB port cable is connected, and then disconnect the USB
port cable from the USB port board.
2. Release the ZIF connector (2) to which the USB port cable is connected, and then disconnect the USB
port cable from the system board.
3. Release the ZIF connector (3) to which the USB Type-C port cable is connected, and then disconnect the
USB Type-C port cable from the USB port board.
4. Release the ZIF connector (4) to which the USB Type-C port cable is connected, and then disconnect the
USB Type-C port cable from the system board.
5. Remove the USB port board cables.
Reverse this procedure to install the USB port board cables.
USB port board
Description Spare part number
USB port board (includes USB port, and volume control actuators; does not include cables) 928082-001
NOTE: The USB port board cable is available using spare number 929338-001 (high speed) and 929339-001 (low speed).
Before removing the USB port board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 18).
5. Disconnect the battery cable from the system board (see Battery on page 26).
Remove the USB port board:
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1. Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect
the power button board cable from the USB port board.
2. Release the ZIF connector (2) to which the USB Type-C port cable is connected, and then disconnect the
USB Type-C port cable from the USB port board.
3. Release the ZIF connector (3) to which the USB port cable is connected, and then disconnect the USB
port cable from the USB port board.
4. Remove the Phillips M2.0×3.5 screw (4) that secures the USB port board to the base enclosure.
5. Remove the USB Type-C bracket (5).
NOTE: The USB Type-C bracket is included in the Bracket Kit, spare part number 928089-001.
IMPORTANT: Be sure to replace the black tape atop the bracket.
6. Remove the USB port board (6).
Reverse this procedure to install the USB port board.
Power button board cable
Description Spare part number
Power button board cable 929336-001
Before removing the power button board cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
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4. Remove the keyboard/top cover (see Keyboard/top cover on page 18).
5. Disconnect the battery cable from the system board (see Battery on page 26).
Remove the power button board cable:
1. Release the ZIF connector (1) to which power button board cable is connected, and then disconnect the
power button board cable from the USB port board.
2. Release the ZIF connector (2) to which power button board cable is connected, and then disconnect the
power button board cable from the power button board.
3. Detach the power button board cable (3) from the display hinge. (The power button board cable is
attached to the display hinge with double-sided adhesive.)
4. Remove the power button board cable.
Reverse this procedure to install the power button board cable.
Power button board
Description Spare part number
Power button board (does not include cable) 928083-001
NOTE: The power button board cable is available using spare part number 929336-001.
Before removing the power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 18).
5. Disconnect the battery cable from the system board (see Battery on page 26).
Remove the power button board:
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1. Release the ZIF connector (1) to which power button board cable is connected, and then disconnect the
cable from the power button board.
2. Remove the Phillips M2.0×3.5 screw (2) that secures the power button board to the base enclosure.
3. Remove the power button board (3).
Reverse this procedure to install the power button board.
System board
NOTE: All system board spare part kits include a processor and replacement thermal material.
Description Spare part number
System board equipped with an Intel Celeron N3350 processor, 8-GB of system memory, and 64-GB
of eMMC storage
System board equipped with an Intel Celeron N3350 processor, 8-GB of system memory, and 32-GB
of eMMC storage
System board equipped with an Intel Celeron processor, 4-GB of system memory, and 64-GB
of eMMC storage
System board equipped with an Intel Celeron N3350 processor, 4-GB of system memory, and 32-GB
of eMMC storage
System board equipped with an Intel Celeron N3350 processor, 4-GB of system memory, and 16-GB
of eMMC storage
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
927657-001
927656-001
927655-001
927654-001
L01750-001
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
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4. Remove the keyboard/top cover (see Keyboard/top cover on page 18).
5. Disconnect the battery cable from the system board (see Battery on page 26).
6. Remove the WLAN module (see WLAN module on page 28).
When replacing the system board, be sure to remove the heat sink (see Heat sink on page 36) from
the defective system board and install it on the replacement system board.
Remove the system board:
1. Release the ZIF connector (1) to which the USB port cable is connected, and then disconnect the USB
port cable from the system board
2. Release the ZIF connector (2) to which the USB Type-C port cable is connected, and then disconnect the
USB Type-C port cable from the system board.
3. Disconnect the camera cable (3) from the system board.
4. Release the camera cable from the retention clips (4) and routing channel built into the base enclosure.
5. Release the adhesive support strip (5) the secures the display panel cable to the system board.
6. Disconnect the display panel cable (6) from the system board.
7. Remove the six Phillips M2.0×3.5 screws (1) that secure the system board to the base enclosure.
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8. Remove the USB Type-C bracket (2).
NOTE: The USB Type-C bracket is included in the Bracket Kit, spare part number 928089-001.
9. Lift the left side of the system board (1) until it rests at an angle.
10. Remove the system board (2) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
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Heat sink
Before removing the heat sink, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 18).
5. Disconnect the battery cable from the system board (see Battery on page 26).
6. Remove the WLAN module (see WLAN module on page 28).
7. Remove the system board (see System board on page 33).
Remove the heat sink:
1. Turn the system board upside down with the front toward you.
Description Spare part number
Heat sink (includes replacement thermal material) 928840-001
the computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
2. Remove the two Phillips M2.0×2.2 broad head screws (1) that secure the heat sink to the system board.
3. Remove the heat sink (2).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board components each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits.
Thermal paste is used on the processor (1) and the heat sink section (2) that services it.
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Reverse this procedure to install the heat sink.
When installing the heat sink, install the edges of the heat sink into the small clips on the system board (1),
and then replace the screws (2).
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Display assembly
NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part
information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 18).
5. Disconnect the battery cable from the system board (see Battery on page 26).
Remove the display assembly:
1. Release the ZIF connector (1) to which power button board cable is connected, and then disconnect the
power button board cable from the USB port board.
2. Detach the power button board cable (2) from the display hinge. (The power button board cable is
attached to the display hinge with double-sided adhesive.)
3. Disconnect the WLAN antenna cables (3) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.
4. Disconnect the camera cable (4) from the system board.
5. Release the camera cable from the retention clips (5) and routing channel built into the base enclosure.
6. Release the adhesive support strip (6) the secures the display panel cable to the system board.
7. Disconnect the display panel cable (7) from the system board.
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8. Release the display panel cable from the retention clips (8) and routing channel built into
the base enclosure.
9. Remove the four Phillips M2.5×4.5 screws (1) that secure the display assembly to the base enclosure.
10. Tilt the top edge of the display assembly (2) slightly forward to release the hinges from
the base enclosure.
11. Slide the display assembly (3) forward and remove it.
12. If it is necessary to replace the display panel assembly or any of the display assembly subcomponents:
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a. Release the top edge of the display bezel (1) from the display assembly.
b. Release the left and right edges of the display bezel (2) from the display assembly.
c. Release the bottom edge of the display bezel (3) from the display assembly.
d. Remove the display bezel (4) from the display assembly.
The display bezel is available using spare part number L36467-001.
13. If it is necessary to replace the display panel:
a. Remove the four Phillips M2.0×2.5 screws that secure the display panel to the display back cover.
b. Swing the top edge of the display panel (1) up and forward until the panel rests upside down next
to the display enclosure.
c. Release the adhesive support strip (2) that secures the display panel cable connector to the
display panel.
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d. Disconnect the display panel cable (3) from the display panel.
The display panel is available using spare part number L36473-001.
14. If it is necessary to replace the G-sensor board:
NOTE: The G-sensor board can be removed and replaced without removing the display assembly from
the base enclosure.
▲
Detach the G-sensor board from the display panel assembly (1), and then disconnect the cable
from the board (2). (The G-sensor board is attached to the display panel assembly with doublesided adhesive.)
The G-sensor board is available using spare part number 928081-001.
15. If it is necessary to remove the top bracket from the display:
NOTE: You must remove the top bracket to remove the webcam/microphone module and display
hinges/brackets.
Component replacement procedures 41
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a. Remove the two Phillips M2.0×2.5 screws (1) that secure the top bracket to the display back cover
b. Lift the bracket out of the display (2) from the webcam/microphone module.
16. If it is necessary to replace the webcam/microphone module:
NOTE: The webcam/microphone module can be removed and replaced without removing the display
assembly from the base enclosure.
a. Detach the webcam/microphone module (1) from the display back cover. (The webcam/
microphone module is attached to the display back cover with double-sided adhesive.)
b. Lift the module enough to access the cable (2), and then disconnect the cable (3) from
the webcam/microphone module.
The webcam/microphone module is available using spare part number 929212-001.
17. If it is necessary to replace the display hinges:
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a. Remove the display panel assembly.
b. Remove the rubber inserts (1) that secure the display panel cable, camera cable, and wireless
antenna cables inside the display hinges.
c. Release the wireless antenna cables (2) and camera cable and the display panel cable (3) from the
cavities inside the display hinges.
d. Remove the six Phillips M2.5×3.0 broad head screws (4) that secure the hinges to the display
back cover.
e. Remove the display hinges (5).
The display hinges are available using spare part numbers L02352-001 for standard models and
L36469-001 for non-rugged models.
18. If it is necessary to replace the hinge covers from the hinges:
a. Remove the Phillips M2.0×2.2 screw (1) that secures the hinge cover to the hinge.
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b. Remove the hinge cover (2).
The display hinge covers are available using spare part number L03086-001 for smoke gray
models, L03087-001 for snow white models, and L36470-001 for snow white (non-rugged)
models.
19. If it is necessary to replace the webcam/microphone module cable:
a. Remove the display panel assembly.
b. Remove the webcam/microphone module.
c. Release the webcam/microphone module cable from the retention clips (1) and routing channel
built into the top, left, and bottom edges of the display back cover.
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d. Remove the webcam/microphone module cable (2).
The webcam/microphone module cable is available using spare part number 929334-001.
20. If it is necessary to replace the display panel cable:
a. Release the cable from the retention clips (1) and routing channel built into the bottom edge of the
display back cover.
b. Remove the display panel cable (2).
The display panel cable is available using spare part number L36468-001.
Reverse this procedure to reassemble and install the display assembly.
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6 Backing up, resetting, and recovering
Backing up
You can back up your data to an optional ash drive or SD memory card or through Google Drive. For detailed
information on creating a backup, go to http://www.support.google.com.
Resetting
A factory reset erases all the information on your computer hard drive, including all the les in the Downloads
folder. Before you reset, make sure to back up your les to an optional ash drive, SD memory card, or
through Goole Drive. The factory reset won't delete any of your les on Google Drive or an external storage
device.
IMPORTANT: Resetting permanently erases everything on your computer hard drive, including your
downloaded les. If possible, back up your les before you reset your computer.
You might want to reset your computer in the following circumstances:
●
You see the message "Reset this Chrome device"
●
You are having problems with your user prole or settings
●
You have tried restarting your computer and it's still not working properly
●
You want to change the owner of your computer
To reset your computer:
1. Under the Settings menu, click Advanced.
2. In the Powerwash section, click Powerwash.
3. Click Restart, and then sign in with your Google Account.
NOTE: The account you sign in with after you reset your computer will be recognized as the owner
account.
4. Follow the on-screen instructions to reset your computer.
5. Once you complete the reset, you can set up your computer and check to see whether the problem is
xed.
Recovering
When your computer operating system isn’t working properly, you can perform a recovery. A recovery
reinstalls the operating system and software programs and restores the original factory settings. Locally
saved les and saved networks are deleted for all accounts. Your Google Accounts and any data synced to
your Google Drive are not aected by a system recovery.
IMPORTANT: Recovery permanently erases everything on your computer hard drive, including your
downloaded les. If possible, back up your les before you recover your computer.
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NOTE: For more information on performing a system recovery on your computer, go to
http://www.support.google.com.
Before beginning the recovery process, you need the following:
●
A ash drive or SD memory card with a capacity of 4 GB or greater. All data is erased from this storage
device when the recovery media is created, so back up any les from the device before you begin.
●
A computer with Internet access. You must also have administrative rights to the computer.
●
Computer AC adapter. The computer must be plugged into AC power during recovery.
●
The “Chrome OS is missing or damaged” screen displaying on your computer. If this message is not
already displayed:
–
Turn on the computer, press and hold the esc+f3 keys, and then press the power button. The
computer restarts, and the screen shows the “Chrome OS is missing or damaged” screen.
Installing the Chromebook Recovery Utility
The Chromebook Recovery Utility is an app used to recover the original operating system and software
programs that were installed at the factory. This utility can be installed from the Chrome Web store on any
computer.
To install the Chromebook Recovery Utility:
▲
Open the Chrome Web Store, search for chrome recovery, click Chromebook Recovery Utility from
the Apps list, and follow the on-screen instructions.
Creating recovery media
Recovery media is used to recover the original operating system and software programs that were installed at
the factory.
To create recovery media:
1. Turn on a computer with Internet access.
NOTE: You must have administrative rights to the computer.
2. Click the Launcher icon, and then click All Apps.
3. In the Apps window, click Recovery, and then click Get started.
4. Follow the on-screen instructions to create the recovery media.
NOTE: All data and partitions on your recovery media will be deleted. Do not remove the ash drive or
SD memory card until the process is complete.
Recovering the Chrome operating system
To recover the Chrome operating system on your computer using the recovery media you created:
1. Disconnect any external devices connected to your computer, plug in the power cord, and then turn on
the computer.
2. To enter recovery mode, press and hold esc+f3, and then press the power button. When the “Chrome OS
is missing or damaged” screen displays, insert the recovery media into your computer. The recovery
process begins immediately.
3. Wait while Chrome veries the integrity of the recovery media.
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NOTE: If you need to cancel the recovery during the verication process, press and hold the power
button until the computer turns o. Do not disrupt the system recovery process after the verication
step is complete.
NOTE: If an error message displays, you might need to run the Chrome Recovery Utility again, or use a
dierent ash drive or SD memory card.
4. When the “System Recovery is complete” message displays, remove the recovery media.
The computer restarts with Chrome OS reinstalled.
Setting up your computer after a reset or recovery
After a reset or recovery is complete, perform the initial setup process. For details on setting up the
computer, go to http://www.support.google.com.
Erase and reformat the recovery media
During the process of creating recovery media, the ash drive or SD memory card is formatted for use as a
recovery tool. After you recover your computer, you will need to erase the recovery media if you want to reuse
your ash drive or SD memory card to store other les. Use the steps in this section to erase the recovery
media using the Chromebook Recovery Utility.
1. Click the Launcher icon, and then click All Apps.
2. In the apps window, click Recovery.
3. Click the Settings icon, and then click Erase recovery media.
4. Select the ash drive or SD memory card you inserted, click Continue, and then click Erase now.
5. After the recovery media is erased, click Done to close the Chromebook Recovery Utility, and then
remove the ash drive or SD memory card.
The media is ready to be formatted using a formatting tool provided by your operating system.
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7 Specications
Metric U.S.
Computer dimensions
Width 306 mm 12.04 in
Depth 208.8 mm 8.19 in
Height 19.5 mm 0.76 in
Weight 1406 g 3.1 lbs
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
49
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8 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
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Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 51
Page 58
9 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
52 Chapter 9 Recycling
Page 59
Index
A
AC adapter light 3
AC adapter, spare part numbers 13
action keys 7
back 7
brightness down 7
brightness up 7
forward 7
full screen 7
identifying 6
mute 7
next window 7
reload 7
volume down 7
volume up 7
audio, product description 1
audio-in (microphone) jack,
identifying 3
audio-out (headphone) jack,
identifying 3
B
back action key 7
backing up 46
base enclosure, spare part
numbers 11
battery
light 3
removal 26
spare part number 11, 26
Bluetooth label 9
brightness down action key 7
brightness up action key 7
buttons
volume 4
buttons, power 4
C
camera
removal 42
spare part number 12, 42
camera cable
removal 44
spare part number 45
camera light, identifying 5
camera, identifying 5
chipset, product description 1
Chromebook Recovery Utility,
installing 47
components
bottom 8
display 5
left side 4
right side 3
computer major components 10
connector, power 3
D
display assembly
removal 38
spare part numbers 38
subcomponents 12
display bezel
spare part number 12
display enclosure, spare part
numbers 13
display panel
removal 40
spare part number 12
spare part numbers 41
display panel assembly
removal 39
display panel cable
removal 45
spare part number 12, 45
display panel, product description 1
E
electrostatic discharge 14
equipment guidelines 16
esc key, identifying 6
F
forward action key 7
full screen action key 7
G
G-sensor board
removal 41
spare part number 13, 41
graphics, product description 1
grounding guidelines 14
guidelines
equipment 16
grounding 14
packaging 15
transporting 15
workstation 16
H
headphone (audio-out) jack 3
heat sink
removal 36
spare part number 11, 36
hinge
removal 42, 43
spare part number 12, 43
hinge cover
spare part number 44
hinge covers
spare part number 13
I
internal microphone, identifying 5
J
jacks
audio-in (microphone) 3
audio-out (headphone) 3
K
keyboard backlight, identifying 7
keyboard, product description 2
keyboard/top cover
removal 18
spare part numbers 11, 18
keys, esc 6
L
labels
Bluetooth 9
regulatory 9
serial number 9
service 9
Index 53
Page 60
wireless certication 9
WLAN 9
lights
AC adapter and battery 3
camera 5
M
memory card, identifying 3
memory module, product
description 1
microphone
product description 1
microphone (audio-in) jack,
identifying 3
microSD memory card reader,
identifying 3
model name 1
mute action key 7
N
next window action key 7
O
operating system, product
description 2
P
packaging guidelines 15
pointing device, product
description 2
ports
product description 1
USB Type-C power connector and
port 3
power button board
removal 32
spare part number 11, 32
power button board cable
removal 31
spare part number 11, 31
power button, identifying 4
power connector, identifying 3
power cord
set requirements 50
spare part numbers 13
power requirements, product
description 2
processor, product description 1
product description
audio 1
chipset 1
display panel 1
external media cards 1
graphics 1
keyboard 2
memory module 1
microphone 1
operating system 2
pointing device 2
ports 1
power requirements 2
processors 1
product name 1
security 2
serviceability 2
storage 1
wireless 1
product name 1
product name and number,
computer 9
R
recovery media
creating 47
erase 48
recovery, performing 46
regulatory information
regulatory label 9
wireless certication labels 9
reload action key 7
removal/replacement
procedures 18
resetting 46
S
Screw Kit, spare part number 13
security, product description 2
serial number, computer 9
service labels, locating 9
serviceability, product description 2
slots
microSD memory card reader 3
speaker, identifying 8
speakers
removal 25
spare part number 11, 25
storage, product description 1
system board
removal 33
spare part numbers 11, 33
system recovery
Chrome operating system 47
Chromebook Recovery Utility 47
recovery media 47
T
top bracket
removal 41
spare part number 12
TouchPad
removal 22
spare part number 22
spare part numbers 11
TouchPad bracket
removal 22
spare part number 11, 22
TouchPad cable
removal 21
spare part number 11, 21
spare part numbers 22
TouchPad zone, identifying 6
transporting guidelines 15
traveling with the computer 9
U
USB port board
removal 30
spare part number 11, 30
USB port board cable
removal 29
spare part number 11, 29, 30,
32
USB Type-C bracket
removal 31, 35
spare part number 31, 35
USB Type-C power connector and
port 3
USB Type-C power connector and
port, identifying 3
V
volume button, identifying 4
volume down action key 7
volume up action key 7
W
webcam/microphone module
removal 42
spare part number 12, 42
54 Index
Page 61
webcam/microphone module cable
removal 44
spare part number 12, 45
wireless certication label 9
wireless, product description 1
WLAN antennas, identifying 5
WLAN device 9
WLAN label 9
WLAN module
removal 28
spare part number 11, 28
workstation guidelines 16
Index 55
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