HP Chromebook x360 Service manual
Maintenance and Service Guide
HP Chromebook x360 14
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018 HP Development Company,
L.P.
Chrome and Google Cloud Print are trademarks
of Google LLC. Intel Core is a trademark of Intel
Corporation or its subsidiaries in the U.S. and
other countries. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2018
Document Part Number: L41337-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 3
Right side ............................................................................................................................................................... 3
Left side ................................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Speakers ................................................................................................................................................................. 6
Keyboard area ........................................................................................................................................................ 6
TouchPad ............................................................................................................................................. 6
Special keys ......................................................................................................................................... 7
Action keys ........................................................................................................................................... 8
Bottom ................................................................................................................................................................... 9
Labels ..................................................................................................................................................................... 9
3 Illustrated parts catalog .............................................................................................................................. 11
Computer major components .............................................................................................................................. 11
Miscellaneous parts ............................................................................................................................................. 13
4 Removal and replacement procedures preliminary requirements .................................................................... 14
Tools required ...................................................................................................................................................... 14
Service considerations ......................................................................................................................................... 14
Plastic parts ....................................................................................................................................... 14
Cables and connectors ...................................................................................................................... 14
Drive handling ................................................................................................................................... 15
Workstation guidelines ..................................................................................................................... 15
Equipment guidelines ....................................................................................................................... 15
Electrostatic discharge damage .......................................................................................................................... 16
Packaging and transporting guidelines .............................................................................................................. 17
5 Removal and replacement procedures ........................................................................................................... 18
Component replacement procedures .................................................................................................................. 18
Preparation for disassembly ............................................................................................................. 18
Computer feet and bottom cover ...................................................................................................... 18
Battery ............................................................................................................................................... 20
WLAN module .................................................................................................................................... 21
Fan ..................................................................................................................................................... 23
v
Heat sink ............................................................................................................................................ 24
TouchPad board ................................................................................................................................. 26
Display assembly ............................................................................................................................... 28
I/O board ............................................................................................................................................ 30
USB bracket, I/O board ...................................................................................................................... 32
Lock bracket ...................................................................................................................................... 33
System board .................................................................................................................................... 34
USB bracket, system board ............................................................................................................... 37
Speakers ............................................................................................................................................ 38
Keyboard/top cover ........................................................................................................................... 39
6 Backing up, resetting, and recovering ........................................................................................................... 40
Backing up ............................................................................................................................................................ 40
Resetting .............................................................................................................................................................. 40
Recovering ........................................................................................................................................................... 40
Installing the Chromebook Recovery Utility ..................................................................................... 41
Creating recovery media ................................................................................................................... 41
Recovering the Chrome operating system ....................................................................................... 41
Setting up your computer after a reset or recovery ........................................................................................... 42
Erase and reformat the recovery media .............................................................................................................. 42
7 Specications .............................................................................................................................................. 43
8 Power cord set requirements ........................................................................................................................ 44
Requirements for all countries ............................................................................................................................ 44
Requirements for specic countries and regions ................................................................................................ 45
9 Recycling .................................................................................................................................................... 47
Index ............................................................................................................................................................. 48
vi
1 Product description
Category Description
Product Name HP Chromebook x360 14
Model number: 14-da0xxx
CTO Model: 14t-da000
Processor 8th-generation Intel® Core™ processors:
i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 2400-MHz
FSB, 15 W)
i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core processor (4.0-MB L3 cache, 2400-MHz
FSB, 15 W)
Graphics Internal Graphics
Intel HD Graphics 620
Intel HD Graphics 610
Panel 14.0-inch, full high-denition (FHD) (1920×1080), BrightView, UWVA 45, WLED, eDP, slim; typical
brightness: 220 nits
Memory Supports DDR4-2133, non-upgradeable, on-board system memory in the following congurations:
8 GB
4 GB
Storage Embedded Multimedia Controller (eMMC) v 5.0
64 GB
32 GB
Audio and video Fixed (no tilt) integrated HP TrueVision HD camera
1280×720 by 30 frames per second with LED
Dual microphones with appropriate echo-cancellation, noise-suppression software
Dual speakers
Audio by B&O Play
Security Kensington Nano Security Slot
Wireless Integrated wireless local area network (WLAN) with two built-in antennas
Supports the Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth® 4.2 WLAN module
(non-vPro)
Media card reader Supports SD/SDHC/SDXC
Push-push insertion/removal
Ports (2) USB 3.1 Gen1 Type-C ports (delivery, video, data)
HDMI v1.4b supporting up to 1920×1080 @ 60Hz via USB Type-C
1
Category Description
USB 3.1 Gen1 Type-A port
Headphone/microphone combo jack
Internal:
USB 2.0 allocation; 1 for WLAN combo, 1 for camera
M.2 NGFF connector
Keyboard/pointing devices Google® Assistant Keyboard:
Full-sized, textured, island-style, backlit keyboard
TouchPad:
Multitouch gestures enabled
Taps enabled as default
Power requirements Supports a 3-cell, 60-WHr, long-life battery
Supports a 45 W nPFC, USB Type-C Straight Type AC adapter
1 meter power cord (C5)
Operating system
Serviceability End user replaceable parts: AC adapter
Preinstalled: Google Chrome64® operating system
2 Chapter 1 Product description
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Component Description
(1) Volume button Controls speaker volume on the computer.
(2) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may
not prevent the computer from being mishandled or stolen.
(3) USB SuperSpeed port with HP Sleep
and Charge
(4) AC adapter and battery light
(5) USB Type-C power connector and port Connects an AC adapter that has a USB Type-C connector, supplying
Connects a USB device, provides high-speed data transfer, and, even
when the computer is o, charges most products such as a cell phone,
camera, activity tracker, or smartwatch.
●
White: The AC adapter is connected and the battery is fully
charged.
●
Amber: The AC adapter is connected and the battery is charging.
●
Blinking amber: The battery has an error.
●
O: The battery is not charging.
power to the computer and, if needed, charging the computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a cell
phone, camera, activity tracker, or smartwatch, and provides data
transfer.
– and –
Connects a display device that has a USB Type-C connector, providing
DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
Right side 3
Left side
Component Description
(1) USB Type-C power connector and
port
(2) AC adapter and battery light
(3) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects an AC adapter that has a USB Type-C connector, supplying power to
the computer and, if needed, charging the computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides data transfer.
– and –
Connects a display device that has a USB Type-C connector, providing
DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be required.
●
White: The AC adapter is connected and the battery is fully charged.
●
Amber: The AC adapter is connected and the battery is charging.
●
Blinking amber: The battery has an error.
●
O: The battery is not charging.
Connects optional powered stereo speakers, headphones, earbuds, a headset,
or a television audio cable. Also connects an optional headset microphone.
This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety
information, refer to the Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
(4) MicroSD memory card reader Reads optional memory cards that enable you to store, manage, share, or
(5) Power button
4 Chapter 2 Getting to know your computer
access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the
card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card reader.
●
When the computer is o, press the button to turn on the computer.
●
When the computer is in the Sleep state, press the button briey to exit
Sleep.
Component Description
●
When the computer is on and you want to turn it o, press and hold the
button to lock the screen, and then continue to press the button until the
computer turns o.
Display
(6) Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power saving state. The
computer shuts o power to the display and other unneeded
components.
●
O: The computer is o.
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select User Guides.
Display 5
Speakers
Components Description
Speakers (2) Produce sound.
Keyboard area
TouchPad
Component Description
TouchPad zone Reads your nger gestures to move the pointer or activate items on the screen.
6 Chapter 2 Getting to know your computer
Special keys
Component Description
(1) esc key Activates certain computer functions when pressed in
(2) Search key Searches your apps and the Web from your apps list.
combination with other keys, such as tab or shift.
(3) Action keys Execute frequently used system functions.
Keyboard area 7
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 7.
▲
For more information on action keys and keyboard shortcuts, go to https://support.google.com/chromebook/
answer/183101. Select your language at the bottom of the page.
Icon Key Description
To use an action key, press and hold the key.
Back Displays the previous page in your browser history.
Forward Displays the next page in your browser history.
Reload Reloads your current page.
Full screen Opens your page in full-screen mode.
Display apps Displays open apps.
NOTE: Pressing this button in conjunction with ctrl takes a screenshot.
alt+
alt+
Brightness down Decreases the screen brightness incrementally as long as you hold down
the key.
Brightness up Increases the screen brightness incrementally as long as you hold down
the key.
Mute Mutes speaker sound.
Volume down Decreases speaker volume incrementally as long as you hold down the
key.
Volume up Increases speaker volume incrementally as long as you hold down the key.
Lock screen Locks and unlocks the screen.
Keyboard backlight brightness
down
Keyboard backlight brightness upIncreases the keyboard backlight brightness.
Decreases the keyboard backlight brightness.
8 Chapter 2 Getting to know your computer
Bottom
Components Description
Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Bottom 9
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
10 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
Computer major components 11
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