HP Chromebook x360 Service manual

Maintenance and Service Guide

HP Chromebook x360 14

IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2018 HP Development Company,

L.P.

Chrome and Google Cloud Print are trademarks of Google LLC. Intel Core is a trademark of Intel Corporation or its subsidiaries in the U.S. and other countries. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2018

Document Part Number: L41337-001

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 Getting to know your computer ......................................................................................................................	3
Right side ...............................................................................................................................................................	3
Left side .................................................................................................................................................................	4
Display ....................................................................................................................................................................	5
Speakers .................................................................................................................................................................	6
Keyboard area ........................................................................................................................................................	6
TouchPad .............................................................................................................................................	6
Special keys .........................................................................................................................................	7
Action keys ...........................................................................................................................................	8
Bottom ...................................................................................................................................................................	9
Labels .....................................................................................................................................................................	9
3 Illustrated parts catalog ..............................................................................................................................	11
Computer major components ..............................................................................................................................	11
Miscellaneous parts .............................................................................................................................................	13
4 Removal and replacement procedures preliminary requirements ....................................................................	14
Tools required ......................................................................................................................................................	14
Service considerations .........................................................................................................................................	14
Plastic parts .......................................................................................................................................	14
Cables and connectors ......................................................................................................................	14
Drive handling ...................................................................................................................................	15
Workstation guidelines .....................................................................................................................	15
Equipment guidelines .......................................................................................................................	15
Electrostatic discharge damage ..........................................................................................................................	16
Packaging and transporting guidelines ..............................................................................................................	17
5 Removal and replacement procedures ...........................................................................................................	18
Component replacement procedures ..................................................................................................................	18
Preparation for disassembly .............................................................................................................	18
Computer feet and bottom cover ......................................................................................................	18
Battery ...............................................................................................................................................	20
WLAN module ....................................................................................................................................	21
Fan .....................................................................................................................................................	23

v

	Heat sink ............................................................................................................................................	24
	TouchPad board .................................................................................................................................	26
	Display assembly ...............................................................................................................................	28
	I/O board ............................................................................................................................................	30
	USB bracket, I/O board ......................................................................................................................	32
	Lock bracket ......................................................................................................................................	33
	System board ....................................................................................................................................	34
	USB bracket, system board ...............................................................................................................	37
	Speakers ............................................................................................................................................	38
	Keyboard/top cover ...........................................................................................................................	39
6 Backing up, resetting, and recovering ...........................................................................................................		40
	Backing up ............................................................................................................................................................	40
	Resetting ..............................................................................................................................................................	40
	Recovering ...........................................................................................................................................................	40
	Installing the Chromebook Recovery Utility .....................................................................................	41
	Creating recovery media ...................................................................................................................	41
	Recovering the Chrome operating system .......................................................................................	41
	Setting up your computer after a reset or recovery ...........................................................................................	42
	Erase and reformat the recovery media ..............................................................................................................	42
7 p	t ons ..............................................................................................................................................	43
8 Power cord set requirements ........................................................................................................................		44
	Requirements for all countries ............................................................................................................................	44
	Requirements for speci c countries and regions ................................................................................................	45
9 Recycling ....................................................................................................................................................		47
Index	.............................................................................................................................................................	48

vi

1Product description

Category	Description
Product Name	HP Chromebook x360 14
	Model number: 14-da0xxx
	CTO Model: 14t-da000
Processor	8th-generation Intel® Core™ processors:
	i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 2400-MHz
	FSB, 15 W)
	i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core processor (4.0-MB L3 cache, 2400-MHz
	FSB, 15 W)
Graphics	Internal Graphics
	Intel HD Graphics 620
	Intel HD Graphics 610
Panel	14.0-inch, full high-de nition (FHD) (1920×1080), BrightView, UWVA 45, WLED, eDP, slim; typical
	brightness: 220 nits
Memory	Supports DDR4-2133, non-upgradeable, on-board system memory in the following con gurations
	8 GB
	4 GB
Storage	Embedded Multimedia Controller (eMMC) v 5.0
	64 GB
	32 GB
Audio and video	Fixed (no tilt) integrated HP TrueVision HD camera
	1280×720 by 30 frames per second with LED
	Dual microphones with appropriate echo-cancellation, noise-suppression software
	Dual speakers
	Audio by B&O Play
Security	Kensington Nano Security Slot
Wireless	Integrated wireless local area network (WLAN) with two built-in antennas
	Supports the Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth® 4.2 WLAN module
	(non-vPro)
Media card reader	Supports SD/SDHC/SDXC
	Push-push insertion/removal
Ports	(2) USB 3.1 Gen1 Type-C ports (delivery, video, data)
	HDMI v1.4b supporting up to 1920×1080 @ 60Hz via USB Type-C

1

Category	Description
	USB 3.1 Gen1 Type-A port
	Headphone/microphone combo jack
	Internal:
	USB 2.0 allocation; 1 for WLAN combo, 1 for camera
	M.2 NGFF connector
Keyboard/pointing devices	Google® Assistant Keyboard:
	Full-sized, textured, island-style, backlit keyboard
	TouchPad:
	Multitouch gestures enabled
	Taps enabled as default
Power requirements	Supports a 3-cell, 60-WHr, long-life battery
	Supports a 45 W nPFC, USB Type-C Straight Type AC adapter
	1 meter power cord (C5)
Operating system	Preinstalled: Google Chrome64® operating system
Serviceability	End user replaceable parts: AC adapter

2Chapter 1 Product description

2Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Right side

Component		Description
(1)	Volume button	Controls speaker volume on the computer.
(2)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but it may
		not prevent the computer from being mishandled or stolen.
(3)	USB SuperSpeed port with HP Sleep	Connects a USB device, provides high-speed data transfer, and, even
	and Charge	when the computer is o , charges most products such as a cell phone,
		camera, activity tracker, or smartwatch.
(4)	AC adapter and battery light	●	White: The AC adapter is connected and the battery is fully
			charged.
		●	Amber: The AC adapter is connected and the battery is charging.
		●	Blinking amber: The battery has an error.
		●	The battery is not charging.
(5)	USB Type-C power connector and port	Connects an AC adapter that has a USB Type-C connector, supplying

power to the computer and, if needed, charging the computer battery.

– and –

Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.

– and –

Connects a display device that has a USB Type-C connector, providing

DisplayPort output.

NOTE: Cables and/or adapters (purchased separately) may be required.

Right side

3

Left side

Component		Description
(1)	USB Type-C power connector and	Connects an AC adapter that has a USB Type-C connector, supplying power to
	port	the computer and, if needed, charging the computer battery.
		– and –
		Connects a USB device that has a Type-C connector, such as a cell phone,
		camera, activity tracker, or smartwatch, and provides data transfer.
		– and –
		Connects a display device that has a USB Type-C connector, providing
		DisplayPort output.
		NOTE: Cables and/or adapters (purchased separately) may be required.
(2)	AC adapter and battery light	●	White: The AC adapter is connected and the battery is fully charged.
		●	Amber: The AC adapter is connected and the battery is charging.
		●	Blinking amber: The battery has an error.
		●	The battery is not charging.
(3)	Audio-out (headphone)/Audio-in	Connects optional powered stereo speakers, headphones, earbuds, a headset,
	(microphone) combo jack	or a television audio cable. Also connects an optional headset microphone.
		This jack does not support optional standalone microphones.
		WARNING! To reduce the risk of personal injury, adjust the volume before
		putting on headphones, earbuds, or a headset. For additional safety
		information, refer to the Regulatory, Safety, and Environmental Notices.
		NOTE: When a device is connected to the jack, the computer speakers are
		disabled.
(4)	MicroSD memory card reader	Reads optional memory cards that enable you to store, manage, share, or
		access information.
		To insert a card:
		1.	Hold the card label-side up, with connectors facing the computer.
		2.	Insert the card into the memory card reader, and then press in on the
			card until it is rmly seated.

To remove a card:

▲Press in on the card, and then remove it from the memory card reader.

(5)

Power button

●

When the computer is o , press the button to turn on the computer.

●When the computer is in the Sleep state, press the button briefly to exit Sleep.

4Chapter 2 Getting to know your computer

Component		Description
		●	When the computer is on and you want to turn it o , press and hold the
			button to lock the screen, and then continue to press the button until the
			computer turns o .
(6)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power saving state. The
			computer shuts o power to the display and other unneeded
			components.
		●	The computer is o .

Display

Component		Description
(1)	WLAN antennas*	Send and receive wireless signals to communicate with wireless
		local area networks (WLANs).
(2)	Internal microphones (2)	Record sound.
(3)	Camera light	On: The camera is in use.
(4)	Camera	Allows you to video chat, record video, and record still images.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select User Guides.

Display 5

Speakers

Components	Description
Speakers (2)	Produce sound.

Keyboard area

TouchPad

Component	Description
TouchPad zone	Reads your nger gestures to move the pointer or activate items on the screen.

6Chapter 2 Getting to know your computer

Special keys

Component		Description
(1)	esc key	Activates certain computer functions when pressed in
		combination with other keys, such as tab or shift.
(2)	Search key	Searches your apps and the Web from your apps list.
(3)	Action keys	Execute frequently used system functions.

Keyboard area

7

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 7.

▲To use an action key, press and hold the key.

For more information on action keys and keyboard shortcuts, go to https://support.google.com/chromebook/ answer/183101. Select your language at the bottom of the page.

Icon	Key	Description
	Back	Displays the previous page in your browser history.
	Forward	Displays the next page in your browser history.
	Reload	Reloads your current page.
	Full screen	Opens your page in full-screen mode.
	Display apps	Displays open apps.
		NOTE: Pressing this button in conjunction with ctrl takes a screenshot.
	Brightness down	Decreases the screen brightness incrementally as long as you hold down
		the key.
	Brightness up	Increases the screen brightness incrementally as long as you hold down
		the key.
	Mute	Mutes speaker sound.
	Volume down	Decreases speaker volume incrementally as long as you hold down the
		key.
	Volume up	Increases speaker volume incrementally as long as you hold down the key.
	Lock screen	Locks and unlocks the screen.
alt+	Keyboard backlight brightness	Decreases the keyboard backlight brightness.
	down
alt+	Keyboard backlight brightness	Increases the keyboard backlight brightness.
	up

8Chapter 2 Getting to know your computer

Bottom

Components	Description
Vents (2)	Enable airflow to cool internal components.
	NOTE: The computer fan starts up automatically to cool internal
	components and prevent overheating. It is normal for the internal fan to
	cycle on and o during routine operation.

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

●Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Bottom 9

Component

(1)HP product name

(2)Model number

(3)Product ID

(4)Serial number

(5)Warranty period

Component

(1)HP product name

(2)Product ID

(3)Serial number

(4)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

10 Chapter 2 Getting to know your computer

3Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Computer major components

Computer major components 11