User Guide
© Copyright 2019 HP Development Company,
L.P.
Chrome, Google Cloud Print, and Google Drive
are trademarks of Google LLC. MicroSD is a
trademark or registered trademark of SD-3C in
the United States, other countries or both.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2019
Document Part Number: L59866-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Components .................................................................................................................................................. 1
Right side ............................................................................................................................................................... 1
Left side ................................................................................................................................................................. 3
Display .................................................................................................................................................................... 5
Keyboard area ........................................................................................................................................................ 6
TouchPad ............................................................................................................................................. 6
Special keys ......................................................................................................................................... 7
Action keys ........................................................................................................................................... 8
Bottom ................................................................................................................................................................... 9
Labels ................................................................................................................................................................... 10
2 Navigating the screen .................................................................................................................................. 12
Using TouchPad and touch screen gestures ........................................................................................................ 12
Tap ..................................................................................................................................................... 12
Scrolling (TouchPad only) .................................................................................................................. 13
One-nger scrolling (touch screen only) ........................................................................................... 13
One-nger swipe (touch screen only) ............................................................................................... 14
Two-nger pinch zoom (touch screen only) ..................................................................................... 14
3 Power and battery ....................................................................................................................................... 15
Factory-sealed battery ........................................................................................................................................ 15
Charging the battery ......................................................................................................................... 15
4 Printing ...................................................................................................................................................... 16
Printing ................................................................................................................................................................ 16
Printing from Google Chrome .............................................................................................................................. 16
Printing with Google Cloud Print Web printing service ....................................................................................... 16
5 Backing up, resetting, and recovering ........................................................................................................... 17
Backing up ............................................................................................................................................................ 17
Resetting .............................................................................................................................................................. 17
Recovering ........................................................................................................................................................... 17
Installing the Chromebook Recovery Utility ..................................................................................... 18
Creating recovery media ................................................................................................................... 18
Recovering the Chrome operating system ....................................................................................... 18
Setting up your computer after a reset or recovery ........................................................................................... 19
v
Erase and reformat the recovery media .............................................................................................................. 19
6 More HP resources ....................................................................................................................................... 20
7 Specications .............................................................................................................................................. 21
Input power .......................................................................................................................................................... 21
Operating environment ....................................................................................................................................... 22
8 Electrostatic discharge ................................................................................................................................ 23
9 Accessibility ................................................................................................................................................ 24
Accessibility ......................................................................................................................................................... 24
Finding the technology tools you need ............................................................................................ 24
Our commitment ............................................................................................................................... 24
International Association of Accessibility Professionals (IAAP) ....................................................... 24
Finding the best assistive technology .............................................................................................. 25
Assessing your needs ..................................................................................................... 25
Accessibility for HP products .......................................................................................... 25
Standards and legislation .................................................................................................................................... 26
Standards .......................................................................................................................................... 26
Mandate 376 – EN 301 549 ............................................................................................ 26
Web Content Accessibility Guidelines (WCAG) ................................................................ 26
Legislation and regulations .............................................................................................................. 26
United States ................................................................................................................... 27
21st Century Communications and Video Accessibility Act (CVAA) ............................... 27
Canada ............................................................................................................................. 27
Europe ............................................................................................................................. 28
United Kingdom .............................................................................................................. 28
Australia .......................................................................................................................... 28
Worldwide ....................................................................................................................... 28
Useful accessibility resources and links .............................................................................................................. 29
Organizations .................................................................................................................................... 29
Educational institutions .................................................................................................................... 29
Other disability resources ................................................................................................................. 29
HP links .............................................................................................................................................. 29
Contacting support .............................................................................................................................................. 30
Index ............................................................................................................................................................. 31
vi
1 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 1-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) combo jack
(2) MicroSD™ memory card reader Reads optional memory cards that enable you to store,
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does not
support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the
memory card reader.
tracker, or smartwatch, and provides high-speed data
transfer.
(4) AC adapter and battery light ● White: The AC adapter is connected and the battery is
fully charged.
● Amber: The AC adapter is connected and the battery is
charging.
Right side 1
Table 1-1 Right-side components and their descriptions (continued)
Component Description
● Blinking amber: The battery has an error.
● O: The battery is not charging.
(5) USB Type-C power connector and port Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a
cell phone, camera, activity tracker, or smartwatch, and
provides data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may
be required.
2 Chapter 1 Components
Left side
Table 1-2 Left-side components and their descriptions
Component Description
(1) Nano security cable slot Attaches an optional security cable to the computer.
(2) USB Type-C power connector and port Connects an AC adapter that has a USB Type-C connector,
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a
cell phone, camera, activity tracker, or smartwatch, and
provides data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may
be required.
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data
transfer.
(4) Power button ● When the computer is o, press the button to turn on
the computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the
button briey to exit Sleep (select products only).
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
for at least 5 seconds to turn o the computer.
(5) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the
display and other unneeded components.
Left side 3
Table 1-2 Left-side components and their descriptions (continued)
Component Description
● O: The computer is o or in Hibernation. Hibernation is
a power-saving state that uses the least amount of
power.
(6) Volume button Controls speaker volume on the computer.
4 Chapter 1 Components
Display
Table 1-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
(5) Camera light (select products only) On: The camera is in use.
(6) Camera (select products only) Allows you to video chat, record video, and record still images.
(7) Internal microphone (select products only) Records sound.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select User Guides.
Display 5
Keyboard area
TouchPad
Table 1-4 TouchPad components and their descriptions
Component Description
TouchPad zone Reads your nger gestures to move the pointer or activate items on the screen.
NOTE: For more information, see Using TouchPad and touch screen gestures on page 12.
6 Chapter 1 Components
Special keys
Table 1-5 Special keys and their descriptions
Component Description
(1) esc key Activates certain computer functions when pressed in
(2) Action keys Execute frequently used system functions.
combination with other keys, such as Tab or Shift.
Keyboard area 7
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 7.
▲ To use an action key, press and hold the key.
For more information on action keys and keyboard shortcuts, go to https://support.google.com/chromebook/
answer/183101. Select your language at the bottom of the page.
Table 1-6 Action keys and their descriptions
Icon Key Description
Back Displays the previous page in your browser history.
Forward Displays the next page in your browser history.
Reload Reloads your current page.
Full screen Opens your page in full-screen mode.
Display apps Displays open apps.
NOTE: Pressing this button in conjunction with ctrl takes a screenshot.
Brightness down Decreases the screen brightness incrementally as long as you hold down
the key.
Brightness up Increases the screen brightness incrementally as long as you hold down
the key.
Mute Mutes speaker sound.
Volume down Decreases speaker volume incrementally as long as you hold down the
key.
Volume up Increases speaker volume incrementally as long as you hold down the
key.
Key lock Locks the keys to prevent accidental key presses.
8 Chapter 1 Components
Bottom
Table 1-7 Bottom components and their descriptions
Components Description
Speakers Produce sound.
Bottom 9
Labels
The labels aixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Table 1-8 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Table 1-9 Service label components
Component
(1) HP product name
(2) Product ID
10 Chapter 1 Components
Table 1-9 Service label components (continued)
Component
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 11
2 Navigating the screen
You can navigate the computer screen in one or more of the following ways:
● Use touch gestures directly on the computer screen.
● Use touch gestures on the TouchPad.
Using TouchPad and touch screen gestures
The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.
To navigate a touch screen (select products only), touch the screen directly using gestures described in this
chapter.
Tap
Use the tap/double-tap gesture to select or open an item on the screen.
● Point to an item on the screen, and then tap one nger on the TouchPad zone or touch screen to select
the item. Double-tap to open it.
● Tap two ngers on the TouchPad zone or touch screen to bring up a context-sensitive menu.
12 Chapter 2 Navigating the screen
Scrolling (TouchPad only)
Scrolling is useful for moving up, down, or sideways on a page or image. Scrolling to the left or the right with
two ngers will scroll the screen, if there is more content viewable to either side, or will move back and forth
through web browser history.
● Place two ngers slightly apart on the TouchPad zone, and then drag them up, down, left, or right.
NOTE: Scrolling speed is controlled by nger speed.
● To scroll between open tabs in Chrome, slide three ngers left or right on the TouchPad zone.
One-nger scrolling (touch screen only)
Scrolling to the left or the right with one nger will move back and forth through web browser history.
● Place one nger on the touch screen, and then drag it across the touch screen in a left or right motion.
NOTE: Scrolling speed is controlled by nger speed.
Using TouchPad and touch screen gestures 13
One-nger swipe (touch screen only)
Swiping up with one nger will hide or show your shelf. The shelf contains a list of popular shortcuts to apps
so that you can nd them easily.
● Place your nger on the bottom of the screen, quickly slide your nger up a short distance, and then lift
it.
Two-nger pinch zoom (touch screen only)
Use the two-nger pinch zoom to zoom out or in on images or text.
● Zoom out by placing two ngers apart on the touch screen and then moving your ngers together.
● Zoom in by placing two ngers together on the touch screen and then moving your ngers apart.
14 Chapter 2 Navigating the screen
3 Power and battery
Factory-sealed battery
The battery in this product cannot be easily replaced by users themselves. Removing or replacing the battery
could aect your warranty coverage. If a battery is no longer holding a charge, contact support. When a
battery has reached the end of its useful life, do not dispose of the battery in general household waste.
Follow the local laws and regulations in your area for battery disposal.
Charging the battery
1. Connect the AC adapter to the computer.
2. Verify that the battery is charging by checking the AC adapter and battery light. This light is located on
either the right or left side of the computer, next to the power connector.
Table 3-1 AC adapter light and status description
AC adapter light Status
White The AC adapter is connected and the battery is charged.
Amber The AC adapter is connected and the battery is charging.
O The computer is using battery power.
3. While the battery is charging, keep the AC adapter connected until the AC adapter and battery light turns
white.
Factory-sealed battery 15
4 Printing
Printing
Use one of the following methods to print from your computer:
● Print from Google ChromeTM using the HP Print for Chrome app.
● Print with Google Cloud PrintTM Web printing service.
NOTE: If you use HP Print for Chrome, the printer cannot be registered with Google Cloud Print.
Printing from Google Chrome
To print from Google Chrome, use the HP Print for Chrome app. You can install the HP Print for Chrome app
from the Chrome Web Store. For more information, see the HP website.
1. Go to http://www.hp.com/support.
2. In the Search all support box, type Printing with the HP Print for Chrome App, and
then follow the on-screen instructions.
Printing with Google Cloud Print Web printing service
Google Cloud Print Web printing service is a free service that allows you to print documents and photos
securely from your computer. For information about prerequisites and steps for using Google Cloud Print, see
the HP website.
1. Go to http://www.hp.com/support.
2. In the Search all support box, type Connecting and Using Google Cloud Print, and then
follow the on-screen instructions.
16 Chapter 4 Printing
5 Backing up, resetting, and recovering
Backing up
You can back up your data to an optional USB ash drive or SD memory card or through Google DriveTM. For
detailed information about creating a backup, go to http://www.support.google.com.
Resetting
A factory reset erases all the information on your computer hard drive, including all the les in the Downloads
folder. Before you reset, make sure to back up your les to an optional USB ash drive, SD memory card, or
through Google Drive. The factory reset won't delete any of your les on Google Drive or an external storage
device.
IMPORTANT: Resetting permanently erases everything on your computer hard drive, including your
downloaded les. If possible, back up your les before you reset your computer.
You might want to reset your computer in the following circumstances:
● You see the message "Reset this Chrome device."
● You are having problems with your user prole or settings.
● You have tried restarting your computer, and it's still not working properly.
● You want to change the owner of your computer.
To reset your computer:
1. Under the Settings menu, click Advanced.
2. In the Powerwash section, click Powerwash.
3. Click Restart.
4. In the window that appears, select Powerwash, and then select Continue.
5. Follow the on-screen instructions to reset your computer and sign in with your Google account.
NOTE: The account you sign in with after you reset your computer will be recognized as the owner
account.
6. Once you complete the reset, you can set up your computer and check to see whether the problem is
xed.
Recovering
When your Chrome operating system (OS) isn’t working properly, you can perform a recovery. A recovery
reinstalls the operating system and software programs and restores the original factory settings. Locally
saved les and saved networks are deleted for all accounts. Your Google Accounts and any data synced to
your Google Drive are not aected by a system recovery.
IMPORTANT: Recovery permanently erases everything on your computer hard drive, including your
downloaded les. If possible, back up your les before you recover your computer.
Backing up 17
NOTE: For more information about performing a system recovery on your computer, go to
http://www.support.google.com.
Before beginning the recovery process, you need the following:
● A USB ash drive or SD memory card with a capacity of 4 GB or greater. All data is erased from this
storage device when the recovery media is created, so back up any les from the device before you
begin.
● A computer with Internet access. You must also have administrative rights to the computer.
● Computer AC adapter. The computer must be plugged into AC power during recovery.
● The “Chrome OS is missing or damaged” screen displaying on your computer. If this message is not
already displayed:
– Turn on the computer, press and hold the esc+f3 keys, and then press the power button. The
computer restarts, and the screen shows the “Chrome OS is missing or damaged” screen.
Installing the Chromebook Recovery Utility
The Chromebook Recovery Utility is an app used to recover the original operating system and software
programs that were installed at the factory. This utility can be installed from the Chrome Web Store on any
computer.
To install the Chromebook Recovery Utility:
▲ Open the Chrome Web Store, search for chrome recovery, click Chromebook Recovery Utility from
the Apps list, and follow the on-screen instructions.
Creating recovery media
Recovery media is used to recover the original operating system and software programs that were installed at
the factory.
To create recovery media:
1. Turn on a computer that has Internet access.
NOTE: You must have administrative rights to the computer.
2. Click the Launcher icon, and then click All Apps.
3. In the Apps window, click Recovery, and then click Get started.
4. Follow the on-screen instructions to create the recovery media.
NOTE: All data and partitions on your recovery media will be deleted. Do not remove the USB ash
drive or SD memory card until the process is complete.
Recovering the Chrome operating system
To recover the Chrome operating system on your computer using the recovery media you created:
1. Disconnect any external devices connected to your computer, plug in the power cord, and then turn on
the computer.
2. To enter recovery mode, press and hold esc+f3, and then press the power button. When the “Chrome OS
is missing or damaged” screen displays, insert the recovery media into your computer. The recovery
process begins immediately.
18 Chapter 5 Backing up, resetting, and recovering
3. Wait while Chrome veries the integrity of the recovery media.
NOTE: If you need to cancel the recovery during the verication process, press and hold the power
button until the computer turns o. Do not disrupt the system recovery process after the verication
step is complete.
NOTE: If an error message displays, you might need to run the Chrome Recovery Utility again, or use a
dierent USB ash drive or SD memory card.
4. When the “System Recovery is complete” message displays, remove the recovery media.
The computer restarts with Chrome OS reinstalled.
Setting up your computer after a reset or recovery
After a reset or recovery is complete, perform the initial setup process. For details on setting up the computer,
go to http://www.support.google.com.
Erase and reformat the recovery media
During the process of creating recovery media, the USB ash drive or SD memory card is formatted for use as
a recovery tool. After you recover your computer, you will need to erase the recovery media if you want to
reuse your USB ash drive or SD memory card to store other les. Use the steps in this section to erase the
recovery media using the Chromebook Recovery Utility.
1. Click the Launcher icon, and then click All Apps.
2. In the apps window, click Recovery.
3. Click the Settings icon, and then click Erase recovery media.
4. Select the USB ash drive or SD memory card you inserted, click Continue, and then click Erase now.
5. After the recovery media is erased, click Done to close the Chromebook Recovery Utility, and then
remove the USB ash drive or SD memory card.
The media is ready to be formatted using a formatting tool provided by your operating system.
Setting up your computer after a reset or recovery 19
6 More HP resources
To locate resources that provide product details, how-to information, and more, use this table.
Table 6-1 Additional information
Resource Contents
Setup Instructions ● How to set up the computer
● Help to identify computer components
HP website
To access the latest user guide, go to http://www.hp.com/
support, and follow the instructions to nd your product.
Then select User Guides.
Worldwide support
To get support in your language, go to
http://www.hp.com/support, and select your country.
Safety & Comfort Guide
Go to http://www.hp.com/ergo.
Regulatory, Safety and Environmental Notices
This guide is provided in the box.
Limited Warranty*
Go to http://www.hp.com/go/orderdocuments.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
● Support information
● Ordering parts and nding additional help
● Accessories available for the device
● Online chat with an HP technician
● Support telephone numbers
● HP service center locations
● Proper workstation setup
● Guidelines for posture and work habits that increase comfort and
decrease risk of injury
● Electrical and mechanical safety information
● Regulatory and safety information
● Battery disposal information
● Warranty information
20 Chapter 6 More HP resources
7 Specications
Input power
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source supplied and approved by
HP for use with this computer.
The computer can operate on DC power within the following specications. The voltage and current for your
computer is located on the regulatory label.
Table 7-1 DC power specications
Input Power Rating
Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45
W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A /
15 V dc @ 3 A / 20 V dc @ 2.25 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20
V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 5 A / 20 V dc @ 4.5 A – 90 W USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 6.9 A – 135 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
19.5 V dc @ 11.8 A – 230 W
19.5 V dc @ 16.92 A – 330 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.
Input power 21
Operating environment
Table 7-2 Operating environment specications
Factor Metric U.S.
Temperature
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
22 Chapter 7 Specications
8 Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from ngers or other electrostatic conductors may damage electronic
components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these
precautions:
● If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly
grounded.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
● If you remove a component, place it in an electrostatic-safe container.
23
9 Accessibility
Accessibility
HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reected in
everything we do. Here are some examples of how we are putting dierences to work to create an inclusive
environment focused on connecting people to the power of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology. For more information, see
Finding the best assistive technology on page 25.
Our commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports our company's diversity objectives and helps us ensure that the benets of technology
are available to all.
Our accessibility goal is to design, produce, and market products and services that can be eectively used by
everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve our goal, this Accessibility Policy establishes seven key objectives to guide our actions as a
company. All HP managers and employees are expected to support these objectives and their implementation
in accordance with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within our company, and provide our employees with
the training they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines, and in the design and
testing of products and services.
● Document accessibility features and make information about our products and services publicly
available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that will improve assistive technology relevant
to our products and services.
● Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
24 Chapter 9 Accessibility
HP is a founding member, and we joined to participate with other organizations to advance the eld of
accessibility. This commitment supports our company’s accessibility goal of designing, producing, and
marketing products and services that can be eectively used by people with disabilities.
IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes,
voice recognition that lets you give your hands a rest, or any other assistive technology to help with your
specic situation—a variety of assistive technologies make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You may choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will nd that
professionals qualied to do AT assessments come from many elds, including those licensed or certied in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certied or licensed, may also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
The following links provide information about accessibility features and assistive technology, if applicable,
included in various HP products. These resources will help you select the specic assistive technology
features and product(s) most appropriate for your situation.
● HP Elite x3–Accessibility Options (Windows 10 Mobile)
● HP PCs–Windows 7 Accessibility Options
● HP PCs–Windows 8 Accessibility Options
● HP PC’s–Windows 10 Accessibility Options
● HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)
● HP SlateBook PCs–Enabling Accessibility Features (Android 4.3,4.2/Jelly Bean)
● HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome
OS)
● HP Shopping–peripherals for HP products
If you need additional support with the accessibility features on your HP product, see Contacting support
on page 30.
Additional links to external partners and suppliers that may provide additional assistance:
● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Oice)
● Google Products accessibility information (Android, Chrome, Google Apps)
Accessibility 25
● Assistive Technologies sorted by impairment type
● Assistive Technologies sorted by product type
● Assistive Technology vendors with product descriptions
● Assistive Technology Industry Association (ATIA)
Standards and legislation
Standards
Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities. The standards contain technical criteria specic to various types of technologies, as well
as performance-based requirements which focus on functional capabilities of covered products. Specic
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multi-media, and self-contained closed products.
Mandate 376 – EN 301 549
The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online
toolkit for public procurement of ICT products. The standard
requirements applicable to ICT products and services, together with a description of the test procedures and
evaluation methodology for each accessibility requirement.
species the functional accessibility
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. This section
provides links to information about key legislation, regulations, and standards.
● United States
● Canada
● Europe
26 Chapter 9 Accessibility
● United Kingdom
● Australia
● Worldwide
United States
Section 508 of the Rehabilitation Act species that agencies must identify which standards apply to the
procurement of ICT, perform market research to determine the availability of accessible products and
services, and document the results of their market research. The following resources provide assistance in
meeting Section 508 requirements:
● www.section508.gov
● Buy Accessible
The U.S. Access Board is currently updating the Section 508 standards. This eort will address new
technologies and other areas where the standards need to be modied. For more information, go to Section
508 Refresh.
Section 255 of the Telecommunications Act requires telecommunications products and services to be
accessible to people with disabilities. FCC rules cover all hardware and software telephone network
equipment and telecommunications equipment used in the home or oice. Such equipment includes
telephones, wireless handsets, fax machines, answering machines, and pagers. FCC rules also cover basic and
special telecommunications services, including regular telephone calls, call waiting, speed dialing, call
forwarding, computer-provided directory assistance, call monitoring, caller identication, call tracing, and
repeat dialing, as well as voice mail and interactive voice response systems that provide callers with menus of
choices. For more information, go to Federal Communication Commission Section 255 information.
21st Century Communications and Video Accessibility Act (CVAA)
The CVAA updates federal communications law to increase the access of persons with disabilities to modern
communications, updating accessibility laws enacted in the 1980s and 1990s to include new digital,
broadband, and mobile innovations. Regulations are enforced by the FCC and documented as 47 CFR Part 14
and Part 79.
● FCC Guide on the CVAA
Other U.S. legislation and initiatives
● Americans with Disabilities Act (ADA), Telecommunications Act, the Rehabilitation Act and others
Canada
The Accessibility for Ontarians with Disabilities Act was established to develop and implement accessibility
standards to make goods, services, and facilities accessible to Ontarians with disabilities and to provide for
the involvement of persons with disabilities in the development of the accessibility standards. The rst
standard of the AODA is the customer service standard; however, standards for transportation, employment,
and information and communication are also being developed. The AODA applies to the Government of
Ontario, the Legislative Assembly, every designated public sector organization, and to every other person or
organization that provides goods, services, or facilities to the public or other third parties and that has at
least one employee in Ontario; and accessibility measures must be implemented on or before January 1,
2025. For more information, go to Accessibility for Ontarians with Disability Act (AODA) .
Standards and legislation 27
Europe
EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility
requirements for public procurement of products and services in the ICT domain (European Commission
Mandate M 376, Phase 1)" has been released.
Background: The three European Standardization Organizations have set up two parallel project teams to
carry out the work specied in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support
of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain."
ETSI TC Human Factors Specialist Task Force 333 has developed ETSI DTR 102 612. Further details about the
work performed by STF333 (e.g., Terms of Reference,
the work, previous drafts, listing of comments received and means to contact the task force) can be found at
the Special Task Force 333.
The parts relating to the assessment of suitable testing and conformity schemes were carried out by a
parallel project, detailed in CEN BT/WG185/PT. For further information, go to the CEN project team website.
The two projects are closely coordinated.
● CEN project team
● European Commission mandate for e-accessibility (PDF 46KB)
United Kingdom
The Disability Discrimination Act of 1995 (DDA) was enacted to ensure that websites are accessible to blind
and disabled users in the United Kingdom.
specication of the detailed work tasks, time plan for
● W3C UK Policies
Australia
The Australian government has announced their plan to implement Web Content Accessibility Guidelines 2.0.
All Australian government websites will require Level A compliance by 2012, and Double A by 2015. The new
standard replaces WCAG 1.0, which was introduced as a mandated requirement for agencies in 2000.
Worldwide
● JTC1 Special Working Group on Accessibility (SWG-A)
● G3ict: The Global Initiative for Inclusive ICT
● Italian accessibility legislation
● W3C Web Accessibility Initiative (WAI)
28 Chapter 9 Accessibility
Useful accessibility resources and links
The following organizations may be good resources for information about disabilities and age-related
limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page
does not imply endorsement by HP.
Organizations
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
Other disability resources
● ADA (Americans with Disabilities Act) Technical Assistance Program
● Business & Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
● U.S. Department of Justice - A Guide to disability rights Laws
HP links
Our contact webform
HP comfort and safety guide
HP public sector sales
Useful accessibility resources and links 29
Contacting support
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing that have questions about technical support or accessibility
of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
– Complete the Contact form for people with disabilities or age-related limitations.
30 Chapter 9 Accessibility
Index
A
AC adapter light 1
accessibility 24
accessibility needs assessment 25
action keys 8
back 8
brightness down 8
brightness up 8
forward 8
full screen 8
identifying 7
key lock 8
mute 8
next window 8
reload 8
volume down 8
volume up 8
assistive technology (AT)
nding 25
purpose 24
AT (assistive technology)
nding 25
purpose 24
audio-in (microphone) jack,
identifying 1
audio-out (headphone) jack,
identifying 1
B
back action key 8
backing up 17
battery
charging 15
factory sealed 15
light 1
Bluetooth label 11
brightness down action key 8
brightness up action key 8
buttons
power 3
C
camera light, identifying 5
camera, identifying 5
Chromebook Recovery Utility,
installing 18
components
bottom 9
display 5
left side 3
right side 1
connector, power 2, 3
customer support, accessibility 30
E
electrostatic discharge 23
esc key, identifying 7
F
forward action key 8
full screen action key 8
H
headphone (audio-out) jack 1
HP Assistive Policy 24
I
input power 21
internal microphone, identifying 5
International Association of
Accessibility Professionals 24
J
jacks
audio-in (microphone) 1
audio-out (headphone) 1
K
key lock action key 8
keys
esc 7
L
labels
Bluetooth 11
regulatory 11
serial number 10
service 10
wireless certication 11
WLAN 11
lights
AC adapter and battery 1
camera 5
power 3
M
microphone (audio-in) jack,
identifying 1
microSD memory card reader,
identifying 1
mute action key 8
N
nano security cable slot,
identifying 3
next window action key 8
O
operating environment 22
P
ports
USB SuperSpeed 1, 3
USB Type-C power connector and
port 2, 3
power button, identifying 3
power connector
identifying USB Type-C 2, 3
power lights 3
printing 16
product name and number,
computer 10
R
recovery media
creating 18
erase 19
recovery, performing 17
regulatory information
regulatory label 11
wireless certication labels 11
reload action key 8
resetting 17
Index 31
resources, accessibility 29
S
scrolling touch screen gesture 13
scrolling TouchPad gesture 13
Section 508 accessibility standards
26, 27
serial number, computer 10
service labels, locating 10
slots
nano security cable 3
slots, microSD memory card reader
1
speakers, identifying 9
standards and legislation,
accessibility 26
support 20
swiping touch screen gesture 14
system recovery
Chrome operating system 18
Chromebook Recovery Utility 18
recovery media 18
WLAN device 11
WLAN label 11
T
tap gestures 12
touch screen gestures
one-nger scrolling 13
one-nger swipe 14
two-nger pinch zoom 14
TouchPad and touch screen gestures,
tap 12
TouchPad gestures, scrolling 13
TouchPad zone, identifying 6
traveling with the computer 11
two-nger pinch zoom touch screen
gesture 14
U
USB SuperSpeed port, identifying 1,
3
USB Type-C power connector and
port, identifying 2, 3
V
volume button, identifying 4
volume down action key 8
volume up action key 8
W
wireless certication label 11
WLAN antennas, identifying 5
32 Index
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