HP (Hewlett-Packard) CE862A, CM1410 User Manual

LASERJET PRO CM1410

COLOR MFP SERIES

User Guide

HP LaserJet Pro CM1410 Color MFP Series

User Guide

Trademark Credits

, Acrobat®, and PostScript® are

Adobe trademarks of Adobe Systems Incorporated.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 9/2010

Part number: CE861-90907

Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries.

Java™ is a US trademark of Sun Microsystems, Inc.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

is a registered trademark of The Open

UNIX Group.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

Conventions used in this guide

TIP: Tips provide helpful hints or shortcuts.

NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the

product.

WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury,

catastrophic loss of data, or extensive damage to the product.

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iv Conventions used in this guide ENWW

Table of contents

1 Product basics ................................................................................................................................................ 1

Product comparison ............................................................................................................................. 2

Environmental features ........................................................................................................................ 3

Accessibility features ............................................................................................................................ 4

Product views ....................................................................................................................................... 5

Front view ............................................................................................................................ 5

Back view ............................................................................................................................. 6

Interface ports ...................................................................................................................... 7

Serial number and model number location .......................................................................... 8

Control panel layout ............................................................................................................. 9

2 Control panel menus .................................................................................................................................... 13

Setup Menu ........................................................................................................................................ 14

Reports menu .................................................................................................................... 15

Quick Forms menu ............................................................................................................ 16

Fax Setup menu ................................................................................................................ 17

System Setup menu .......................................................................................................... 20

Service menu ..................................................................................................................... 23

Network Setup menu ......................................................................................................... 25

Function specific menus ..................................................................................................................... 26

Copy Menu ........................................................................................................................ 26

Fax Menu ........................................................................................................................... 27

Scan Menu ......................................................................................................................... 29

USB Flash Drive ................................................................................................................ 29

3 Software for Windows .................................................................................................................................. 31

Supported operating systems for Windows ........................................................................................ 32

Supported printer drivers for Windows ............................................................................................... 32

Select the correct printer driver for Windows ..................................................................................... 32

Change print job settings .................................................................................................................... 34

Change printer-driver settings for Windows ....................................................................................... 35

Change the settings for all print jobs until the software program is closed ........................ 35

Change the default settings for all print jobs ...................................................................... 35

Change the product configuration settings ........................................................................ 35

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Remove software for Windows ........................................................................................................... 36

Supported utilities for Windows .......................................................................................................... 37

Other Windows components and utilities ........................................................................... 37

Software for other operating systems ................................................................................................. 37

4 Use the product with Mac ............................................................................................................................ 39

Software for Mac ................................................................................................................................ 40

Supported operating systems for Mac ............................................................................... 40

Supported printer drivers for Mac ...................................................................................... 40

Install software for Mac operating systems ........................................................................ 40

Remove software from Mac operating systems ................................................................. 43

Change printer-driver settings for Mac .............................................................................. 43

Software for Mac computers .............................................................................................. 44

Print with Mac ..................................................................................................................................... 45

Cancel a print job with Mac ................................................................................................ 45

Change the paper size and type with Mac ......................................................................... 45

Resize documents or print on a custom paper size with Mac ............................................ 45

Create and use printing presets with Mac ......................................................................... 45

Print a cover page with Mac .............................................................................................. 46

Use watermarks with Mac .................................................................................................. 46

Print multiple pages on one sheet of paper with Mac ........................................................ 47

Print on both sides of the page (duplex printing) with Mac ................................................ 47

Set the color options with Mac ........................................................................................... 47

Use the Services menu with Mac ...................................................................................... 48

Fax with Mac ...................................................................................................................................... 49

Scan with Mac .................................................................................................................................... 50

5 Connect the product ..................................................................................................................................... 51

Supported network operating systems ............................................................................................... 52

Printer sharing disclaimer .................................................................................................. 52

Connect with USB .............................................................................................................................. 53

CD installation .................................................................................................................... 53

Connect to a network ......................................................................................................................... 54

Supported network protocols ............................................................................................. 54

Install the product on a wired network ............................................................................... 54

Install the product on a wireless network .......................................................................... 55

Configure IP network settings ............................................................................................ 59

6 Paper and print media .................................................................................................................................. 63

Understand paper use ........................................................................................................................ 64

Special paper guidelines .................................................................................................... 64

Change the printer driver to match the paper type and size .............................................................. 66

Supported paper sizes ....................................................................................................................... 66

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Supported paper types and tray capacity ........................................................................................... 67

Load the input tray .............................................................................................................................. 68

Load the document feeder ................................................................................................................. 71

Configure the tray ............................................................................................................................... 72

7 Print tasks ...................................................................................................................................................... 73

Cancel a print job ............................................................................................................................... 74

Basic print tasks with Windows .......................................................................................................... 75

Open the printer driver with Windows ................................................................................ 75

Get help for any printing option with Windows ................................................................... 75

Change the number of print copies with Windows ............................................................. 76

Save custom print settings for reuse with Windows .......................................................... 76

Improve print quality with Windows ................................................................................... 79

Print on both sides (duplex) with Windows ........................................................................ 81

Print multiple pages per sheet with Windows .................................................................... 82

Select page orientation with Windows ............................................................................... 84

Set color options with Windows ......................................................................................... 86

Additional print tasks with Windows ................................................................................................... 87

Print colored text as black (grayscale) with Windows ........................................................ 87

Print on preprinted letterhead or forms with Windows ....................................................... 87

Print on special paper, labels, or transparencies ............................................................... 89

Print the first or last page on different paper with Windows ............................................... 92

Scale a document to fit page size ...................................................................................... 94

Add a watermark to a document with Windows ................................................................. 96

Create a booklet with Windows ......................................................................................... 96

Walk-up USB printing ......................................................................................................................... 99

8 Color ............................................................................................................................................................. 101

Adjust color ....................................................................................................................................... 102

Change the color theme for a print job ............................................................................ 102

Change the color options ................................................................................................ 102

Manual color options ........................................................................................................ 103

Use the HP EasyColor option for Windows ...................................................................................... 104

Match colors ..................................................................................................................................... 105

9 Copy ............................................................................................................................................................. 107

Use copy functions ........................................................................................................................... 108

One-touch copy ............................................................................................................... 108

Multiple copies ................................................................................................................. 108

Copy a multiple-page original .......................................................................................... 109

Copy identification cards .................................................................................................. 110

Cancel a copy job ............................................................................................................ 111

Reduce or enlarge a copy ................................................................................................ 111

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Collate a copy job ............................................................................................................ 112

Make color or black and white copies .............................................................................. 113

Copy settings .................................................................................................................................... 113

Change copy quality ........................................................................................................ 113

Check the scanner glass for dirt and smudges ................................................................ 114

Adjust the lightness or darkness for copies ..................................................................... 115

Define custom copy settings ............................................................................................ 116

Set the paper size and type for copying on special paper ............................................... 116

Restore copy default settings .......................................................................................... 116

Copy photos ..................................................................................................................................... 117

Copy mixed size originals ................................................................................................................. 118

Copy on both sides manually (duplex) ............................................................................................. 119

10 Scan ........................................................................................................................................................... 121

Use scan functions ........................................................................................................................... 122

Scan methods .................................................................................................................. 122

Cancel a scan .................................................................................................................. 123

Scan settings .................................................................................................................................... 124

Scanner resolution and color ........................................................................................... 124

Scan quality ..................................................................................................................... 126

Scan a photo .................................................................................................................................... 127

11 Fax .............................................................................................................................................................. 129

Set up fax ......................................................................................................................................... 130

Install and connect the hardware ..................................................................................... 130

Configure fax settings ...................................................................................................... 134

Use the HP Fax Setup Wizard ......................................................................................... 135

Use the phone book ......................................................................................................................... 136

Use the control panel to create and edit the fax phone book .......................................... 136

Import or export Microsoft Outlook contacts into the fax phone book .............................. 136

Use phone-book data from other programs ..................................................................... 136

Delete phone book entries ............................................................................................... 136

Use speed dials ............................................................................................................... 137

Manage group-dial entries ............................................................................................... 138

Set fax settings ................................................................................................................................. 139

Send fax settings ............................................................................................................. 139

Receive fax settings ......................................................................................................... 142

Set fax polling .................................................................................................................. 147

Use fax ............................................................................................................................................. 148

Fax software .................................................................................................................... 148

Cancel a fax ..................................................................................................................... 148

Delete faxes from memory ............................................................................................... 148

Use fax on a DSL, PBX, or ISDN system ........................................................................ 149

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Use fax on a VoIP service ............................................................................................... 150

Fax memory ..................................................................................................................... 15 0

Send a fax ........................................................................................................................ 150

Receive a fax ................................................................................................................... 156

Solve fax problems ........................................................................................................................... 158

Fax troubleshooting checklist .......................................................................................... 158

Fax error messages ........................................................................................................ 160

Troubleshoot fax codes and trace reports ....................................................................... 165

Fax logs and reports ........................................................................................................ 166

Change error correction and fax speed ........................................................................... 167

Solve problems sending faxes ......................................................................................... 168

Solve problems receiving faxes ....................................................................................... 174

Solve general fax problems ............................................................................................ 180

Regulatory information and warranties ............................................................................................. 182

12 Manage and maintain the product ........................................................................................................... 183

Print information pages .................................................................................................................... 184

Use the HP ToolboxFX software ...................................................................................................... 185

View the HP ToolboxFX ................................................................................................... 185

Status ............................................................................................................................... 185

Fax ................................................................................................................................... 186

Help ................................................................................................................................. 188

System Settings ............................................................................................................... 189

Print Settings ................................................................................................................... 191

Network Settings .............................................................................................................. 191

Use the HP Embedded Web Server ................................................................................................. 19 2

Open the HP Embedded Web Server .............................................................................. 192

Features ........................................................................................................................... 192

Use HP Web Jetadmin software ...................................................................................................... 193

Product security features .................................................................................................................. 193

Assign a system password .............................................................................................. 193

Economy settings ............................................................................................................................. 194

Powersave modes ........................................................................................................... 194

Archive print ..................................................................................................................... 194

Manage supplies and accessories ................................................................................................... 195

Print when a cartridge is at estimated end of life ............................................................. 195

Manage print cartridges ................................................................................................... 196

Replacement instructions ................................................................................................ 197

Clean the product ............................................................................................................................. 202

Clean the paper path ....................................................................................................... 202

Clean the scanner glass strip and platen ......................................................................... 202

Clean the document feeder pickup rollers and separation pad ....................................... 203

Clean the touch screen .................................................................................................... 204

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Product updates ............................................................................................................................... 205

13 Solve problems ......................................................................................................................................... 207

Self help ........................................................................................................................................... 208

Problem-solving checklist ................................................................................................................. 209

Step 1: Check that the product power is on ..................................................................... 209

Step 2: Check the control panel for error messages ....................................................... 209

Step 3: Test print functionality ......................................................................................... 209

Step 4: Test copy functionality ......................................................................................... 210

Step 5: Test the fax sending functionality ........................................................................ 210

Step 6: Test the fax receiving functionality ...................................................................... 210

Step 7: Try sending a print job from a computer .............................................................. 210

Step 8: Test the walk-up USB printing functionality ......................................................... 210

Factors that affect product performance .......................................................................................... 211

Restore the factory-set defaults ...................................................................................................... 211

Interpret control-panel messages ..................................................................................................... 212

Control panel message types .......................................................................................... 212

Control panel messages .................................................................................................. 212

Paper feeds incorrectly or becomes jammed ................................................................................... 222

The product does not pick up paper ................................................................................ 222

The product picks up multiple sheets of paper ................................................................ 222

Prevent paper jams .......................................................................................................... 222

Clear jams ........................................................................................................................ 223

Improve print quality ......................................................................................................................... 230

Use the correct paper type setting in the printer driver .................................................... 230

Adjust color settings in the printer driver .......................................................................... 231

Use paper that meets HP specifications .......................................................................... 233

Print a cleaning page ....................................................................................................... 233

Calibrate the product to align the colors .......................................................................... 233

Check the print cartridges ................................................................................................ 234

Use the printer driver that best meets your printing needs .............................................. 236

Improve print quality for copies ........................................................................................ 237

The product does not print or it prints slowly .................................................................................... 238

The product does not print ............................................................................................... 238

The product prints slowly ................................................................................................. 239

Solve walk-up USB printing problems .............................................................................................. 240

The USB Flash Drive menu does not open when you insert the USB accessory ........... 240

The file does not print from the USB storage accessory ................................................. 240

The file that you want to print is not listed in the USB Flash Drive menu ........................ 240

Solve connectivity problems ............................................................................................................ 241

Solve direct-connect problems ........................................................................................ 241

Solve network problems .................................................................................................. 241

Solve wireless network problems ..................................................................................................... 243

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Wireless connectivity checklist ........................................................................................ 243

The control panel displays the message: The wireless feature on this product has been

turned off .......................................................................................................................... 244

The product does not print after the wireless configuration completes ............................ 244

The product does not print, and the computer has a third-party firewall installed ........... 244

The wireless connection does not work after moving the wireless router or product ...... 244

Cannot connect more computers to the wireless product ................................................ 245

The wireless product loses communication when connected to a VPN .......................... 245

The network does not appear in the wireless networks list ............................................. 245

The wireless network is not functioning ........................................................................... 246

Product software problems ............................................................................................................... 247

Solve common Mac problems .......................................................................................................... 248

The printer driver is not listed in the Print & Fax list ........................................................ 248

The product name does not appear in the product list in the Print & Fax list .................. 248

The printer driver does not automatically set up the selected product in the Print & Fax

list .................................................................................................................................... 248

A print job was not sent to the product that you wanted .................................................. 248

When connected with a USB cable, the product does not appear in the Print & Fax list

after the driver is selected. ............................................................................................... 249

You are using a generic printer driver when using a USB connection ............................. 249

Appendix A Supplies and accessories ........................................................................................................ 251

Order parts, accessories, and supplies ............................................................................................ 252

Part numbers .................................................................................................................................... 252

Print cartridges ................................................................................................................. 252

Cables and interfaces ...................................................................................................... 252

Appendix B Service and support ................................................................................................................. 253

Hewlett-Packard limited warranty statement .................................................................................... 254

HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ................ 255

Data stored on the print cartridge ..................................................................................................... 256

End User License Agreement .......................................................................................................... 257

OpenSSL .......................................................................................................................................... 259

Customer support ............................................................................................................................. 260

Repack the product .......................................................................................................................... 261

Appendix C Product specifications ............................................................................................................. 263

Physical specifications ..................................................................................................................... 264

Power consumption, electrical specifications, and acoustic emissions ............................................ 264

Environmental specifications ............................................................................................................ 264

Appendix D Regulatory information ............................................................................................................ 265

FCC regulations ............................................................................................................................... 266

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Environmental product stewardship program ................................................................................... 266

Protecting the environment .............................................................................................. 266

Ozone production ............................................................................................................ 266

Power consumption ......................................................................................................... 266

Paper use ........................................................................................................................ 267

Plastics ............................................................................................................................ 267

HP LaserJet print supplies ............................................................................................... 267

Return and recycling instructions ..................................................................................... 267

Paper ............................................................................................................................... 268

Material restrictions .......................................................................................................... 268

Disposal of waste equipment by users in private households in the European Union .... 269

Chemical substances ....................................................................................................... 269

Material Safety Data Sheet (MSDS) ................................................................................ 269

For more information ....................................................................................................... 269

Declaration of Conformity ................................................................................................................. 270

Declaration of Conformity (wireless models) .................................................................................... 272

Safety statements ............................................................................................................................. 274

Laser safety ..................................................................................................................... 274

Canadian DOC regulations .............................................................................................. 274

VCCI statement (Japan) .................................................................................................. 274

Power cord instructions ................................................................................................... 274

Power cord statement (Japan) ......................................................................................... 274

EMC statement (Korea) ................................................................................................... 275

Laser statement for Finland ............................................................................................. 275

GS statement (Germany) ................................................................................................. 275

Substances Table (China) ............................................................................................... 276

Restriction on Hazardous Substances statement (Turkey) ............................................. 276

Additional statements for telecom (fax) products ............................................................................. 277

EU Statement for Telecom Operation .............................................................................. 277

New Zealand Telecom Statements .................................................................................. 277

Additional FCC statement for telecom products (US) ...................................................... 277

Telephone Consumer Protection Act (US) ...................................................................... 278

Industry Canada CS-03 requirements ............................................................................. 278

Additional statements for wireless products ..................................................................................... 280

FCC compliance statement—United States .................................................................... 280

Australia statement .......................................................................................................... 280

Brazil ANATEL statement ................................................................................................ 280

Canadian statements ....................................................................................................... 280

European Union regulatory notice ................................................................................... 280

Notice for use in France ................................................................................................... 281

Notice for use in Russia ................................................................................................... 281

Korean statement ............................................................................................................ 281

Taiwan statement ............................................................................................................ 281

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Index ................................................................................................................................................................. 283

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xiv ENWW

1 Product basics

Product comparison

●

Environmental features

●

Accessibility features

●

Product views

●

ENWW 1

Product comparison

The product is available in the following configurations.

HP LaserJet Pro CM1415fn MFP

CE861A

Prints at speeds up to 12 pages per minute (ppm)

●

monochrome and 8 ppm color.

Supports PCL 6, PCL 5, and HP postscript level 3

●

emulation printer drivers

Tray 1 holds up to 150 sheets of paper or up to 10

●

envelopes.

The output bin holds up to 125 sheets of paper.

●

Color touch screen display

●

Manual two-sided printing

●

Hi-Speed USB 2.0 port

●

10/100 Base-T network port

●

USB port for walk-up document printing, viewing and

●

printing photos, and scanning to a USB flash drive

V.34 fax

●

Two RJ-11 fax phone line ports

●

128-MB random-access memory (RAM)

●

HP LaserJet Pro CM1415fnw MFP

CE862A

HP LaserJet Pro CM1415fn MFP, plus:

802.11b/g/n embedded wireless networking

●

35-page document feeder that supports page sizes up to

●

356 mm (14 in) in length and from 102 to 215 mm (4 to

8.5 in) in width.

Flatbed scanner supports page sizes up to 297 mm (11.7

●

in) in length and up to 215 mm (8.5 in) in width.

Copies in black at up to 12 ppm and in color at up to 8

●

ppm

Copy resolution is 300 dots per inch (dpi)

●

Scans in color or black with resolution up to 1200 dpi

●

2 Chapter 1 Product basics ENWW

Environmental features

Manual duplex printing Save paper by using the manual duplex printing option.

Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper.

Copies multiple pages per sheet

Recycling Reduce waste by using recycled paper.

Energy savings Save energy by initiating PowerSave mode for the product.

Access this feature through the printer driver.

Save paper by copying two or four pages of an original document side-by-side on one sheet of paper.

Recycle print cartridges by using the HP return process.

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Accessibility features

The product includes several features that aid users with accessibility issues.

Online user guide that is compatible with text screen-readers.

●

Print cartridges can be installed and removed by using one hand.

●

All doors and covers can be opened by using one hand.

●

4 Chapter 1 Product basics ENWW

Product views

Front view

1 Document feeder input tray

2 Document feeder output bin

3 Scanner lid

4 Color touch screen control panel

5 Front door (provides access to the print cartridges)

6 USB flash drive port

7 Front jam access door

8 Input tray (Tray 1)

9 Output bin

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Back view

1 Interface ports

2 On/off switch

3 Power connection

4 Rear jam access door

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Interface ports

1 Fax ports

2 Network port

3 Hi-Speed USB 2.0 port

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Serial number and model number location

The serial number and product model number label is at the back of the product.

8 Chapter 1 Product basics ENWW

Control panel layout

1 2 3 4

1 Touch screen display

2 Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection

to the wireless network. When connected, the light stops blinking and stays lit.

NOTE: Wireless models only

3 Ready light: indicates the product is ready

4 Attention light: indicates a problem with the product

5 Help button and light: provides access to the control panel help system

6 Right arrow button and light: moves the cursor to the right or moves the display image to the next screen

NOTE: This button illuminates only when the current screen can use this feature.

7 Cancel button and light: clears settings, cancels the current job or exits the current screen.

NOTE: This button illuminates only when the current screen can use this feature.

8 Back button and light: returns to the previous screen

NOTE: This button illuminates only when the current screen can use this feature.

9 Left arrow button and light: moves the cursor to the left

NOTE: This button illuminates only when the current screen can use this feature.

10 Home button and light: provides access to the Home screen

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Buttons on the Home screen

The Home screen provides access to the product features, and it indicates the product status.

NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout

might also be reversed for some languages.

10 9 8

1 Setup button: provides access to the main menus

Network button: provides access to network settings and information. From the network settings screen,

you can print the Network Summary page.

2 3 4

3 Wireless button: provides access to the Wireless menu and wireless status information.

NOTE: Wireless models only

NOTE: When you are connected to a wireless network, this icon changes to a set of signal strength bars.

4 Information button: provides product status information. From the status summary screen, you can print the

Configuration Report page.

5 Supplies button: provides information about supplies status. From the supplies summary screen, you can print

the Supplies Status page.

6 Product status

7 USB button: provides access to the USB flash drive options.

8 Scan button: provides access to the scan feature

9 Fax button: provides access to the fax feature

10 Copy button: provides access to the copy feature

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Control panel help system

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.

Some Help screens include animations that guide you through procedures, such as clearing jams.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.

button in the upper-right corner of the screen.

If the product alerts you of an error or warning, touch the Help the problem. The message also contains instructions to help solve the problem.

button to open a message that describes

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12 Chapter 1 Product basics ENWW

2 Control panel menus

Setup Menu

●

Function specific menus

●

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Setup Menu

To open this menu, touch the Setup button. The following sub menus are available:

Reports

●

Quick Forms

●

Fax Setup

●

System Setup

●

Service

●

Network Setup

●

14 Chapter 2 Control panel menus ENWW

+ 278 hidden pages