HP (Hewlett-Packard) CB071AABA, J3500, J3600 User Manual

HP Officejet J3500/J3600

User Guide

HP Officejet J3500/J3600 All-in-One series

User Guide

Hewlett-Packard Company notices

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Windows and Windows XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1. Read and understand all instructions in the documentation that comes with the device.

2. Use only a grounded electrical outlet when connecting this product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.

3. Observe all warnings and instructions marked on the product.

4. Unplug this product from wall outlets before cleaning.

5. Do not install or use this product near water, or when you are wet.

6. Install the product securely on a stable surface.

7. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

8. If the product does not operate normally, see

troubleshoot.

9. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Maintain and

Accessibility

The device provides a number of features that make it accessible for people with disabilities.

Visual

The device software is accessible for users with visual impairments or low vision through the use of your operating system's accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the software and on the control panel have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the device software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web

www.hp.com/accessibility.

site at For accessibility information for the Mac

OS, visit the Apple Web site at

www.apple.com/accessibility.

1 Get started

Find other resources for the product .........................................................................................9

Understand the device parts.....................................................................................................10

Front view...........................................................................................................................10

Printing supplies area.........................................................................................................11

Back view............................................................................................................................11

Control panel buttons and lights.........................................................................................12

Connection information.......................................................................................................13

2 Use the device

Use control panel menus..........................................................................................................15

Control-panel message types...................................................................................................15

Status messages................................................................................................................16

Warning messages.............................................................................................................16

Error messages..................................................................................................................16

Critical error messages.......................................................................................................16

Change device settings............................................................................................................16

Use the HP Solution Center (Windows)...................................................................................17

Use the HP photo and imaging software..................................................................................17

Text and symbols......................................................................................................................18

Type numbers and text on the control-panel keypad.........................................................19

To enter text..................................................................................................................19

To enter a space, pause, or symbol.............................................................................19

To erase a letter, number, or symbol............................................................................19

Available symbols for dialing fax numbers.........................................................................20

Load originals...........................................................................................................................20

Load an original in the automatic document feeder (ADF).................................................20

Select print media.....................................................................................................................21

Tips for selecting and using print media.............................................................................21

Understand specifications for supported media.................................................................22

Understand supported sizes.........................................................................................22

Understand supported media types and weights.........................................................23

Set minimum margins.........................................................................................................24

Load media...............................................................................................................................24

Load full-size paper............................................................................................................24

Load 10 x 15 cm (4 x 6 inch) photo paper..........................................................................26

Load index cards................................................................................................................27

Load envelopes..................................................................................................................28

Load other types of paper...................................................................................................28

Print on special and custom-sized media.................................................................................29

Print on special or custom-sized media (Windows)............................................................30

Print on special or custom-sized media (Mac OS).............................................................30

Set up speed-dial entries..........................................................................................................31

Set up fax numbers as speed-dial entries or groups..........................................................31

Set up speed-dial entries..............................................................................................31

Set up a speed-dial group............................................................................................31

Print and view a list of speed-dial entries...........................................................................32

View a list of speed-dial entries....................................................................................32

3Print

Change print settings................................................................................................................33

Change settings from an application for current jobs (Windows).......................................33

Change default settings for all future jobs (Windows)........................................................33

Change settings (Mac OS).................................................................................................34

Print on both sides (duplexing).................................................................................................34

Guidelines for printing on both sides of a page..................................................................34

Perform duplexing..............................................................................................................34

Cancel a print job......................................................................................................................35

4Copy

Make copies from the control panel..........................................................................................37

Change the copy settings.........................................................................................................37

Set the number of copies..........................................................................................................38

Set the copy paper size............................................................................................................38

Set the copy paper type............................................................................................................38

Change copy speed or quality..................................................................................................39

Resize an original to fit onto letter or A4 paper........................................................................40

Copy a legal-size document onto letter paper..........................................................................40

Adjust the lightness and darkness of your copy.......................................................................41

Enhance blurred areas of your copy.........................................................................................41

Enhance light areas of your copy.............................................................................................42

Cancel a copy job.....................................................................................................................42

5Scan

Scan an original........................................................................................................................43

Scan an original to a program on a computer....................................................................43

Scan from a TWAIN-compliant or a WIA-compliant program...................................................44

Scan from a TWAIN-compliant program.............................................................................44

Scan from a WIA-compliant program..................................................................................44

Edit a scanned original.............................................................................................................44

Edit a scanned photo or graphic.........................................................................................45

Edit a scanned document using optical character recognition (OCR) software.................45

Change scan settings...............................................................................................................45

Cancel a scan job.....................................................................................................................45

Contents

6Fax

Send a fax................................................................................................................................47

Send a basic fax.................................................................................................................47

Send a fax manually from a phone.....................................................................................48

Send a fax using monitor dialing........................................................................................49

Send a fax from memory....................................................................................................50

Schedule a fax to send later...............................................................................................50

Send a fax to multiple recipients.........................................................................................51

Send a fax to multiple recipients from the control panel ..............................................51

Send a fax to multiple recipients from the HP Photosmart Studio Software (Mac

OS)...............................................................................................................................52

Send a color original or photo fax.......................................................................................53

Change the fax resolution and Lighter / Darker settings...................................................53

Change the fax resolution.............................................................................................53

Change the Lighter / Darker setting............................................................................54

Set new default settings...............................................................................................55

Send a fax in Error Correction Mode..................................................................................55

Receive a fax............................................................................................................................55

Receive a fax manually......................................................................................................56

Set up backup fax reception...............................................................................................56

Reprint received faxes from memory..................................................................................57

Poll to receive a fax............................................................................................................58

Forward faxes to another number......................................................................................58

Set the paper size for received faxes.................................................................................59

Set automatic reduction for incoming faxes........................................................................59

Block junk fax numbers......................................................................................................60

Set the junk fax mode...................................................................................................60

Add numbers to the junk fax list...................................................................................60

Remove numbers from the junk fax list........................................................................61

Change fax settings..................................................................................................................61

Configure the fax header....................................................................................................62

Set the answer mode (Auto answer)..................................................................................62

Set the number of rings before answering..........................................................................62

Change the answer ring pattern for distinctive ring............................................................63

Set the fax error correction mode.......................................................................................63

Set the dial type..................................................................................................................64

Set the redial options..........................................................................................................64

Set the fax speed................................................................................................................64

Fax over the Internet................................................................................................................65

Test fax setup...........................................................................................................................65

Use reports...............................................................................................................................66

Print fax confirmation reports..............................................................................................66

Print fax error reports..........................................................................................................67

Print and view the fax log...................................................................................................67

Cancel a fax..............................................................................................................................68

7 Configure and manage

Manage the device...................................................................................................................69

Monitor the device..............................................................................................................69

Administer the device.........................................................................................................70

Use device management tools.................................................................................................70

Toolbox (Windows).............................................................................................................70

Open the Toolbox.........................................................................................................71

Toolbox tabs ................................................................................................................71

HP Printer Utility (Mac OS).................................................................................................71

Open the HP Printer Utility............................................................................................71

HP Printer Utility panels................................................................................................72

Set up faxing for the device .....................................................................................................72

Set up faxing (parallel phone systems)..............................................................................73

Choose the correct fax setup for your home or office...................................................73

Select your fax setup case...........................................................................................75

Case A: Separate fax line (no voice calls received).....................................................76

Case B: Set up the device with DSL.............................................................................77

Case C: Set up the device with a PBX phone system or an ISDN line........................78

Case D: Fax with a distinctive ring service on the same line........................................79

Case E: Shared voice/fax line......................................................................................80

Case F: Shared voice/fax line with voice mail..............................................................81

Case G: Fax line shared with computer modem (no voice calls received)...................82

Case H: Shared voice/fax line with computer modem..................................................84

Case I: Shared voice/fax line with answering machine................................................88

Case J: Shared voice/fax line with computer modem and answering machine............89

Case K: Shared voice/fax line with computer dial-up modem and voice mail..............93

Serial-type fax setup...........................................................................................................95

Configure the device (Windows)...............................................................................................96

Direct connection................................................................................................................96

Install the software before connecting the device (recommended)..............................96

Connect the device before installing the software........................................................97

Share the device on a locally shared network..............................................................97

Configure the device (Mac OS)................................................................................................98

Install the software for a direct connection.........................................................................98

Share the device on a locally shared network....................................................................98

Uninstall and reinstall the software...........................................................................................99

8 Maintain and troubleshoot

Work with print cartridges.......................................................................................................103

Supported print cartridges................................................................................................103

Handle the print cartridges...............................................................................................104

Replace the print cartridges..............................................................................................104

Align the print cartridges...................................................................................................108

Clean the print cartridges.................................................................................................109

Clean the print cartridge contacts.....................................................................................110

Clean the area around the ink nozzles.............................................................................112

Store print cartridges........................................................................................................113

Clean the device.....................................................................................................................114

Clean the glass strip.........................................................................................................114

Clean the white strip.........................................................................................................115

Clean the exterior.............................................................................................................116

Troubleshooting tips and resources.......................................................................................116

Contents

Solve printing problems..........................................................................................................116

The device shuts down unexpectedly...............................................................................117

Error message appears on control-panel display.............................................................117

The device is not responding (nothing prints)...................................................................117

Device takes a long time to print......................................................................................118

Blank or partial page printed.............................................................................................118

Something on the page is missing or incorrect.................................................................118

Placement of the text or graphics is wrong.......................................................................119

Poor print quality and unexpected printouts...........................................................................119

Poor quality printouts........................................................................................................120

Meaningless characters print............................................................................................120

Ink is smearing..................................................................................................................121

Ink is not filling the text or graphics completely................................................................121

Output is faded or dull colored..........................................................................................121

Colors are printing as black and white..............................................................................122

Wrong colors are printing.................................................................................................122

Printout shows bleeding colors.........................................................................................122

Colors do not line up properly...........................................................................................122

Lines or dots are missing from text or graphics................................................................122

Solve paper-feed problems....................................................................................................123

Media is not supported for the printer or tray....................................................................123

Media is not picked up from the tray.................................................................................123

Media is not coming out correctly.....................................................................................123

Pages are skewing...........................................................................................................123

Multiple pages are being picked up..................................................................................123

Solve copy problems..............................................................................................................124

No copy came out.............................................................................................................124

Copies are blank...............................................................................................................124

Documents are missing or faded......................................................................................124

Size is reduced.................................................................................................................125

Copy quality is poor..........................................................................................................125

Copy defects are apparent...............................................................................................125

Error messages appear....................................................................................................126

Solve scan problems..............................................................................................................126

Scanner did nothing..........................................................................................................126

Scan takes too long..........................................................................................................126

Part of the document did not scan or text is missing........................................................127

Text cannot be edited.......................................................................................................127

Error messages appear....................................................................................................128

Scanned image quality is poor.........................................................................................128

Scan defects are apparent...............................................................................................129

Solve fax problems.................................................................................................................129

The fax test failed.............................................................................................................130

Troubleshoot installation issues.............................................................................................141

Hardware installation suggestions....................................................................................141

Software installation suggestions.....................................................................................142

Clear paper jams....................................................................................................................142

Avoid paper jams....................................................................................................................144

A HP supplies

Order printing supplies online.................................................................................................145

Supplies..................................................................................................................................145

Print cartridges..................................................................................................................145

HP media..........................................................................................................................145

B Support and warranty

Hewlett-Packard limited warranty statement..........................................................................148

Obtain electronic support........................................................................................................149

Obtain HP telephone support.................................................................................................149

Before you call..................................................................................................................149

Support process...............................................................................................................149

HP support by phone........................................................................................................150

Phone support period.................................................................................................150

Telephone support numbers.......................................................................................150

Placing a call...............................................................................................................151

After the phone support period...................................................................................152

Additional warranty options..............................................................................................152

HP Quick Exchange Service (Japan)...............................................................................152

Call HP Korea customer support......................................................................................153

Prepare the device for shipment.............................................................................................153

Remove the print cartridges before shipment...................................................................153

Remove the control-panel faceplate.................................................................................154

Pack the device......................................................................................................................155

C Device specifications

Physical specifications............................................................................................................157

Product features and capacities.............................................................................................157

Memory specifications............................................................................................................158

System requirements..............................................................................................................158

Print specifications..................................................................................................................159

Copy specifications.................................................................................................................159

Fax specifications...................................................................................................................159

Scan specifications.................................................................................................................160

Environmental specifications..................................................................................................160

Electrical specifications..........................................................................................................160

Acoustic emission specifications (noise levels per ISO 7779)................................................160

D Regulatory information

FCC statement........................................................................................................................164

Notice to users in Korea.........................................................................................................164

VCCI (Class B) compliance statement for users in Japan......................................................164

Notice to users in Japan about the power cord......................................................................165

RoHS notices (China only).....................................................................................................165

Noise emission statement for Germany.................................................................................165

Notice to users of the U.S. telephone network: FCC requirements........................................166

Notice to users of the Canadian telephone network...............................................................166

Notice to users in the European Economic Area....................................................................168

Australia wired fax statement.................................................................................................168

Warning for Australia and New Zealand with phone handset.................................................168

Regulatory model number......................................................................................................168

Contents

Declaration of conformity........................................................................................................169

Environmental product stewardship program.........................................................................170

Paper use.........................................................................................................................170

Plastics.............................................................................................................................170

Material safety data sheets...............................................................................................170

Recycling program............................................................................................................170

HP inkjet supplies recycling program...............................................................................170

Disposal of waste equipment by users in private households in the European

Union................................................................................................................................171

Energy consumption.........................................................................................................171

Index............................................................................................................................................173

1 Get started

This guide provides details about how to use the device and to resolve problems.

Find other resources for the product

• Understand the device parts

•

Find other resources for the product

You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources:

Resource Description Location

Setup poster Provides illustrated setup

Fax Getting Started Guide Provides instructions for

Readme file and release notes

Toolbox (Microsoft Windows®)

HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only)

Control panel Provides status, error, and

Logs and reports Provides information about

HP Web sites Provide the latest printer

information.

setting up the device and information about the warranty and safety issues.

Provide late-breaking information and troubleshooting tips.

Provides tools to align the device, clean print cartridges, print a test page, view ink level of print cartridges, and order supplies online.

For more information, see

Toolbox (Windows).

Contains tools to configure print settings, align the device, clean the print cartridges, view ink level of print cartridges, order supplies online, and find support information from the Web site.

For more information, see

Printer Utility (Mac OS).

warning information about operations.

events that have occurred.

software, and product and support information.

A printed version of the document is provided with the device.

Included on the Starter CD.

The Toolbox is typically installed with the device software as an available installation option.

The HP Printer Utility is typically installed with the device software.

For more information, see

Control panel buttons and lights.

For more information, see

Monitor the device.

www.hp.com/support

www.hp.com

Get started 9

Chapter 1

(continued)

Resource Description Location

HP telephone support Lists information to contact

HP photo and imaging software help

HP. During the warranty period, this support is often free of charge.

Provides information about using the software.

Understand the device parts

• Front view Printing supplies area

• Back view

• Control panel buttons and lights

• Connection information

•

Front view

For more information, see

Obtain HP telephone support.

For more information, see Use

the HP photo and imaging software.

1 Document feeder tray

2 Control panel display

3 Paper guides

4 Control panel

5 Print cartridge door

6 Input tray

7 Tray extender

8 Paper-width guide

9 Document catcher

10 Get started

(continued)

10 Document catcher extender

11 Handset

Printing supplies area

1 Print cartridge door

2 Print cartridges

NOTE: The HP Officejet J3500 supports a black print cartridge only.

Back view

1 Power connection

2 Rear universal serial bus (USB) port

3 Fax ports (1-LINE and 2-EXT)

4 Rear door

5 Rear door access tab

Understand the device parts 11

Chapter 1

Control panel buttons and lights

The following diagram and related table provide a quick reference to the control panel features.

Label Name and Description

1 Speed Dial: Selects a speed dial number.

2 Redial/Pause: Redials the most recently dialed number or inserts a 3-second pause in a fax

3 Lighter / Darker: Lightens or darkens black-and-white faxes being sent.

4 Fax Resolution: Adjusts the resolution for black-and-white faxes being sent.

5 On light: Indicates, when lighted, that the device is on. The light blinks when the device is

6 Attention light: When blinking, the attention light indicates an error has occurred that requires

7 Display: View menus and messages.

8 Auto Answer: Switches among the Answer Mode settings. Depending on the setting, the device

9 Flash: Cancels a fax and brings up a dial tone. Also used to answer a call waiting.

10 Setup: Presents the Setup Menu for generating reports, changing fax and other maintenance

11 Fax Menu: Places the device in fax mode and presents the Fax Menu. Press Fax Menu

12 Scan To: Places the device in scan mode and presents the Scan To menu for selecting a scan

13 Copy Menu: Places the device in copy mode and presents the Copy Menu. Press Copy

number.

performing a task.

your attention.

automatically answers incoming phone calls, requires you to receive the fax manually, or "listens" for fax tones.

settings, and accessing the Help menu. Press to scroll through the Help topics available, and then press OK to select a topic. The Help topic you select opens on your computer screen.

repeatedly to scroll through the options in the Fax Menu.

destination.

Menu repeatedly to scroll through the options in the Copy Menu.

12 Get started

(continued)

Label Name and Description

14 Start Black: Starts a black-and-white copy, scan, or fax job.

Start Color: Starts a color copy, scan, or fax job (HP Officejet J3600 only.)

15 Cancel: Stops a job, exits a menu, or exits settings.

16 Right arrow: Increases values on the display.

17 OK: Selects a menu or a setting on the display.

18 Left arrow: Decrease values on the display.

19 Power: Turns the device on or off. The On light next to the Power button is lit when the device

20 Keypad: Enter fax numbers, values, or text.

21 One-touch speed dial buttons: Accesses the first ten speed dial numbers. Press a speed dial

is on. The light blinks while performing a job.

When the device is off, a minimal amount of power is still supplied to the device. To completely disconnect the power supply to the HP All-in-One, turn the device off, and then unplug the power cord.

button once to select the speed dial number presented in the left column. Press the same speed dial button a second time to select the speed dial number in the right column.

Connection information

Description Recommended number

of connected computers for best performance

USB connection One computer connected

with a USB cable to the rear USB 2.0 high-speed port on the device.

Printer sharing Up to five computers.

The host computer must be turned on at all times, or the other computers cannot print to the device.

Supported software features

All features are supported.

All features resident on the host computer are supported. Only print is supported from the other computers.

Setup instructions

Follow the setup poster guide for detailed instructions.

For Windows, follow the instructions in Share the

device on a locally shared network. For Mac OS,

follow the instructions in

Share the device on a locally shared network.

Understand the device parts 13

Chapter 1

14 Get started

2 Use the device

This section contains the following topics:

Use control panel menus

• Control-panel message types

• Change device settings

• Use the HP Solution Center (Windows)

• Use the HP photo and imaging software

• Text and symbols

• Load originals

• Select print media

• Load media

• Print on special and custom-sized media

• Set up speed-dial entries

•

Use control panel menus

The following sections provide a quick reference to top-level menus that appear on the control-panel display. To display a menu, press the menu button for the function you want to use.

• Scan menu: Presents a list of destinations; for example, HP photo and imaging software.

• Fax menu: Allows you to enter a fax or speed-dial number, or display the Fax menu. Menu options include:

• Modifying resolution

• Lightening/darkening

• Sending delayed faxes

• Setting up new defaults

• Copy menu: Menu options include:

• Selecting copy quantities

• Reducing/enlarging

• Selecting media type and size

Control-panel message types

This section contains the following topics:

•

Status messages Warning messages

• Error messages

• Critical error messages

•

Use the device 15

Chapter 2

Status messages

Status messages reflect the current state of the device. They inform you of normal operation and require no action to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message READY appears if the device is turned on.

Warning messages

Warning messages inform you of events that require your attention, but they do not prevent the device from operating. An example of a warning message is a low ink warning. These messages appear until you resolve the condition.

Error messages

Error messages communicate that some action must be performed, such as adding media or clearing a media jam. These messages are usually accompanied by a blinking red Attention light. Take the appropriate action to continue printing.

If the error message shows an error code, press the Power button to turn off the device, and then turn it on again. In most situations, this action solves the problem. If the message persists, your device might need service. For more information, see

warranty.

Critical error messages

Critical error messages inform you of a device failure. Some of these messages can be cleared by pressing the Power button to turn off the device, and then turning it on again. If a critical error persists, service is required. For more information, see

warranty.

Support and

Change device settings

You can change the device settings from these places:

• From the control panel.

• From the HP Solution Center (Windows) or HP Device Manager (Mac OS). For more information, see

NOTE: When you are configuring settings in HP Solution Center or in HP Device

Manager, you cannot see the settings that have been configured from the control panel (such as the scan settings).

To change settings from the control panel

1. At the control panel, press the menu button for the function you are using (for example,

Copy Menu).

2. To reach the option that you want to change, use one of the following methods:

• Press a control-panel button, and then use the left or right arrow keys to adjust

the value.

• Select the option from the menu on the control-panel display.

3. Select the value that you want, and then press OK.

16 Use the device

Use the HP photo and imaging software.

To change settings from the HP Solution Center (Windows)

▲ See

To change settings from the HP photo and imaging software (Mac OS)

1. Click the HP Device Manager icon in the Dock.

2. Select the device in the Devices drop-down menu.

3. On the Information and Settings menu, click an item that you want to change.

Use the HP photo and imaging software.

NOTE: Mac OS is supported by HP Officejet J3600 only.

Use the HP Solution Center (Windows)

On a Windows computer, the HP Solution Center is the entry point for the HP Photosmart Software. Use the HP Solution Center to change print settings, start the Fax Setup Wizard, order supplies, and access the onscreen Help.

The features available in the HP Solution Center vary depending on the devices you have installed. The HP Solution Center is customized to show icons that are associated with the selected device. If the selected device is not equipped with a particular feature, then the icon for that feature does not appear in the HP Solution Center.

If the HP Solution Center on your computer does not contain any icons, an error might have occurred during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Photosmart Software, and then reinstall the software. For more information, see the onscreen Help that came with the device.

For information about opening the HP Solution Center, see

software.

Use the HP photo and imaging

Use the HP photo and imaging software

You can use the HP photo and imaging software to access many features that are not available from the control panel.

The software is installed on your computer during setup. For further information, see the setup documentation that came with your device.

Access to the HP photo and imaging software differs by operating system (OS). For example, if you have a Windows computer, the HP photo and imaging software entry point is the HP Photosmart Software window. If you have a Macintosh computer, the HP photo and imaging software entry point is the HP Photosmart Studio window. Regardless,

Use the HP Solution Center (Windows) 17

Chapter 2

the entry point serves as the launching pad for the HP photo and imaging software and services.

To open the HP Photosmart Software on a Windows computer

1. Do one of the following:

• On the Windows desktop, double-click the HP Photosmart Software icon.

• In the system tray at the far right of the Windows taskbar, double-click the HP

Digital Imaging Monitor icon.

• On the taskbar, click Start, point to Programs or All Programs, select HP, and

then click the HP Photosmart Software.

2. If you have more than one HP device installed, select the tab with your product's name.

NOTE: On a Windows computer, the features available in the HP Photosmart

Software vary depending on the devices you have installed. The software is customized to show icons that are associated with the selected device. If the selected device is not equipped with a particular feature, then the icon for that feature does not appear in the software.

TIP: If the HP Photosmart Software on your computer does not contain any

icons, an error might have occurred during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Photosmart Software; then reinstall the software.

To open the HP Photosmart Studio software on a Macintosh computer

1. Click the HP Photosmart Studio icon in the Dock.

The HP Photosmart Studio window appears.

NOTE: Mac OS is supported by HP Officejet J3600 only.

2. In the HP Photosmart Studio task bar, click Devices.

The HP Device Manager window appears.

3. Select your device from the Device drop-down menu. From here, you can scan, send faxes, import documents, and perform maintenance procedures such as checking the ink levels for the ink cartridges.

NOTE: On a Macintosh computer, the features available in the HP Photosmart

Studio software vary depending on the selected device.

TIP: When the HP Photosmart Studio software is opened, you can gain access

to the Dock menu shortcuts by selecting and holding the mouse button over the HP Photosmart Studio icon in the Dock.

Text and symbols

You can use the keypad on the control panel to enter text and symbols.

You can also enter symbols from the keypad when you dial a fax or phone number. When the device dials the number, it interprets the symbol and responds accordingly. For example, if you enter a dash in the fax number, the device will pause before dialing the

18 Use the device

remainder of the number. A pause is useful if you need to gain access to an outside line before dialing the fax number.

NOTE: If you want to enter a symbol in your fax number, such as a dash, you need

to enter the symbol by using the keypad.

Type numbers and text on the control-panel keypad

You can enter text or symbols by using the keypad on the control panel.

After you are done entering text, press OK to store your entry.

To enter text

1. Press the keypad numbers that correspond to the letters of a name. For example, the

letters a, b, and c correspond to the number 2, as shown on the button below.

TIP: Press a button multiple times to see the available characters. Depending

on your language and country/region setting, other characters might be available in addition to the ones shown on the keypad.

2. After the correct letter appears, wait for the cursor to advance automatically to the right, or press the right arrow button. Press the number that corresponds to the next letter in the name. Press the button multiple times until the correct letter appears. The first letter of a word is automatically set to uppercase.

To enter a space, pause, or symbol

• To insert a space, press Space.

• To enter a pause, press Redial/Pause. A dash appears in the number sequence.

• To enter a symbol, such as @, press the Symbols button repeatedly to scroll through the list of available symbols: asterisk (*), dash (-), ampersand (&), period (.), slash (/), parentheses ( ), apostrophe ('), equals (=), number sign (#), at (@), underscore (_), plus (+), exclamation (!), semicolon (;), question (?), comma (,), colon (:), percent (%), and approximation (~).

To erase a letter, number, or symbol

▲ If you make a mistake, press the left arrow button to clear it, and then make the correct

entry.

Text and symbols 19

Chapter 2

Available symbols for dialing fax numbers

To enter a symbol, such as *, press Symbols repeatedly to scroll through the list of symbols. The following table provides the symbols that you can use in a fax or phone number sequence, fax header information, and speed-dial entries.

Available symbols

* Displays an asterisk symbol when

- When auto-dialing, the device enters a

( ) Displays a left or right parenthesis to

W When auto-dialing, W causes the device

R During auto-dialing, the R functions the

+ Displays a plus symbol. This symbol does

Load originals

Description Available when entering

required for dialing.

pause in the number sequence.

separate numbers, such as area codes, for easier reading. These symbols do not affect dialing.

to wait for a dial tone before continuing to dial.

same as a Flash button on your telephone.

not affect dialing.

Fax header name, speed-dial names, speed-dial numbers, fax or phone numbers, and monitor dial entries

Fax header name, fax header number, speed-dial names, speeddial numbers, and fax or phone numbers

Speed-dial numbers and fax or phone numbers

Fax header name, fax header number, speed-dial names, speeddial numbers, and fax or phone numbers

You can load an original for a copy, fax, or scan job in the automatic document feeder. Originals that are loaded in the automatic document feeder are automatically fed into the device.

CAUTION: In areas of high humidity and temperature; avoid putting photo originals

through the automatic document feeder. They could become jammed and damage your photos.

TIP: To avoid scratches or other damage to your original photos, place your photo

in a transparent photo sleeve before loading.

Load an original in the automatic document feeder (ADF)

You can copy, scan, or fax a single or multiple-page A4, letter, or legal-size document by placing it in the document feeder tray.

The document feeder tray holds a maximum of 20 sheets of letter or A4-size paper or 15 sheets of legal-size paper.

20 Use the device

To load an original in the document feeder tray

1. Load your original, with the print side down, into the document feeder tray. Place the

pages so that the top edge of the document goes in first. Slide the media into the automatic document feeder until you hear a beep or see a message on the display indicating that the loaded pages were detected.

TIP: For more help on loading originals in the automatic document feeder, refer

to the diagram engraved in the document feeder tray.

2. Slide the width guides inward until they stop at the left and right edges of the media.

Select print media

The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at

www.hp.com for more information about HP media.

Tips for selecting and using print media

For the best results, observe the following guidelines.

• Always use media that conforms to the device specifications. For more information, see

Understand specifications for supported media.

• Load only one type of media at a time into a tray.

• Load media print-side down and aligned against the right and back edges of the tray. For more information, see

• Do not overload the tray. For more information, see

supported media.

• To prevent jams, poor print quality, and other printing problems, avoid the following media:

• Multipart forms

• Media that is damaged, curled, or wrinkled

• Media with cutouts or perforations

• Media that is heavily textured, embossed, or does not accept ink well

• Media that is too lightweight or stretches easily

Load media.

Understand specifications for

Select print media 21

Chapter 2

Cards and envelopes

• Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged.

• Use tightly constructed envelopes, and make sure the folds are sharply creased.

• Load envelopes with the flaps facing up.

Photo media

•Use the Best mode to print photographs. Note that in this mode, printing takes longer and more memory is required from your computer.

• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing.

Transparencies

• Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the device.

• Use the Normal mode to print transparencies. This mode provides longer drying time and ensures that the ink dries completely before the next page is delivered to the output tray.

• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing.

Custom-sized media

• Use only custom-sized media that is supported by the device.

• If your application supports custom-sized media, set the media size in the application before printing the document. If not, set the size in the print driver. You might need to reformat existing documents to print them correctly on custom-sized media.

Understand specifications for supported media

Use the following tables to determine the correct media to use with your device, and determine what features will work with your media.

•

Understand supported sizes Understand supported media types and weights

•

Understand supported sizes

NOTE: The HP Officejet J3600 supports all media listed in the table below. The

HP Officejet J3500 supports paper only.

Type Size

Paper A4: 210 x 297 mm (8.3 x 11.7 inches)

Legal: 216 x 356 mm (8.5 x 14 inches)

B5–JIS: 182 x 257 mm (7.2 x 10.1 inches)

Envelopes U.S. #10: 105 x 241 mm (4.13 x 9.5 inches)

22 Use the device

(continued)

Type Size

A2: 111 x 146 mm (4.4 x 5.8 inches)

DL: 110 x 220 mm (4.3 x 8.7 inches)

C6: 114 x 162 mm (4.5 x 6.4 inches)

Transparency film Letter: 216 x 279 mm (8.5 x 11 inches)

A4: 210 x 297 mm

Premium photo paper 10 x 15 cm (4 x 6 inches)

Letter: 216 x 280 mm (8.5 x 11 inches)

A4: 210 x 297 mm

Cards Index card: 127 x 203 mm (5 x 8 inches)

A4: 210 x 297 mm

Labels Letter: 216 x 279 mm (8.5 x 11 inches)

A4: 105 x 149 mm

Custom 102 x 152 mm up to 216 x 356 mm (4 x 6 inches up to 8.5 x 14

inches)

Understand supported media types and weights

NOTE: The HP Officejet J3600 supports all media listed in the table below. The

HP Officejet J3500 supports plain paper and legal paper only.

Type Paper weight Input tray* Output tray** Document

Plain paper 16 to 24 lb. (60 to

Legal paper 20 to 24 lb. (75 to

Cards up to 110 lb.

Envelopes 20 to 24 lb. (75 to

Transparency film N/A 25 up to 10 N/A

Labels N/A up to 20 up to 10 N/A

4 x 6 inch photo paper

8.5 x 11 inch photo paper

90 gsm)

index (200 gsm)

90 gsm)

up to 75 lb. (280 gsm)

N/A 40 20 N/A

up to 100

(16 lb. paper)

up to 100

(16 lb. paper)

20 10 N/A

10 10 N/A

30 20 N/A

up to 20

(16 lb. paper)

up to 20

(16 lb. paper)

feeder tray

up to 20

up to 15

* Maximum capacity. The input tray has a maximum input stack height capacity of 10 mm.

** Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently.

Select print media 23

Chapter 2

Set minimum margins

NOTE: The HP Officejet J3500 does not support envelopes and cards.

Top (leading edge) Bottom (trailing

U.S. (Letter, Legal, Executive)

ISO (A4, A5) and JIS (B5) 1.8 mm (0.07 inches) 12.7 mm (0.50

Envelopes 3.2 mm (0.13 inches) 3.2 mm (0.13 inches) 1.0 mm (0.04 inches)

Cards 1.0 mm (0.04 inches) 12.7 mm (0.50

Load media

This section describes the procedure for loading different types and sizes of paper into the device for your copies, printouts, or faxes.

TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in

a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the device.

This section contains the following topics:

•

Load full-size paper Load 10 x 15 cm (4 x 6 inch) photo paper

• Load index cards

• Load envelopes

• Load other types of paper

•

edge)

1.5 mm (0.06 inches) 12.7 mm (0.50 inches)

inches)

Left and Right margins

6.4 mm (0.25 inches)

3.2 mm (0.13 inches)

Load full-size paper

You can load many types of letter, A4, or legal paper into the input tray of the device.

To load full-size paper

1. Slide the paper-width guide to its outermost position.

24 Use the device

2. Flip the tray extender up toward you.

NOTE: When you use legal-size paper, leave the tray extender closed.

3. Tap a stack of paper on a flat surface to align the edges, and then check the paper

for the following:

• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.

• Make sure all the paper in the stack is the same size and type.

Load media 25

Chapter 2

4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.

CAUTION: Make sure that the device is idle and silent when you load paper into

the input tray. If it is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the device to eject blank pages.

TIP: If you are using letterhead, insert the top of the page first with the print side

down. For more help on loading full-size paper and letterhead, refer to the diagram engraved in the base of the input tray.

5. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide.

Load 10 x 15 cm (4 x 6 inch) photo paper

(HP Officejet J3600 only)

You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of the device. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium Photo Paper.

TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in

a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the device.

For best results, set the paper type and paper size before copying or printing.

26 Use the device

+ 156 hidden pages