HP C4647A, Fax 910, Fax 920 Printer User Manual
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HP Company Confidential
6/23/99 10:50 am Catapult (UG) US
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© Copyright Hewlett-Packard Company, 1999
All rights are re served. No part of the document may be
photoco pied, reproduced, or transla ted to another
languag e without the prior written consent of Hewl ettPackard Company.
Publication number: C4647-90001
Second Edition, July 1999
Printed in Singapore
This product is approved for use only in the
country in which it was purchased.
Local country
laws may prohibit the us e of this produc t outside the
country of purchase. I t is strictly forbidden by law in
virtually eve ry country to co nnect nonapproved
telecom muni cati ons equipm ent (f ax mach ines) to pub lic
telephone networks.
Notice
The info rmat ion co nt ained in t his do cum ent i s s ubjec t to
change without notice.
Hewlett-Packard shall not be liable for errors contained
herein or for consequential damages in connection with
the furn ishing, performance, or use of this material.
Gover nmenta l reg ulation s rega rding co mmunica tion can
be found in Chapter 5.
Safety In fo rmation
Always follow basi c safety
precautio ns when usi ng this product to
reduce risk of injury from fire or
electric shock.
1. Read and unde rstand all instruction s in the
Quick
Setup Sheet
.
WARNI NG: Potential Shock Hazard
2. Use only a grounded electrical outlet when
connect ing the HP Fax to a power sourc e. If you
don’t know whether the outlet is gr ounded, check
with a qualified electrician.
3. Telephone lines can de velop hazar dous volta ges. To
av oid electrical shock, do not touch the contacts on
the end of t h e cord, or any of the sockets on the
HP Fax. Repl ace damaged cords immediately .
4. Never install telephone wi ring during a lightning
storm.
5. Observ e al l w arn in gs an d inst ru cti on s mar ke d on th e
product.
6. Unplug this product from wall outlets and telephone
jacks be fore cleaning.
7. Do not install or use this pro duc t near wat er or when
you are wet .
8. Install the product securely on a stable surface.
9. Install the product in a protected location where no
one can step on or trip over the line cord, and where
the line cord will not be damaged.
10. If the product does not operate normally, see
Tro ubleshooting.
11. No ope rato r -ser vi cea ble p ar ts i nsi de . Ref er serv ic ing
to qualified serv ice personnel .
Complete the following infor mation. You’ll need it if you contact your dealer or Hewlett-P ackard Company:
Dat e of Pu rchase:
Serial Number:
(Located on the back of the machine.)
HP Company Confident ial
6/23/99 10:50 am Catapult (UG)
HP Fax Series 900
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User’s Guide
HP Company Confident ial
11/13/98 1:56 am Catapult (UG)
Table of Contents
Using Your HP Fax
Loading Blank Paper - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1
Sending Fax e s - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -2
Receiv i ng F axes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3
Choosing automatic versus manual fax receiving - - - - - - - - - - - - - - - - - - -3
Making Copi es - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4
Set Up to Receive Faxes
Do you have a dedicated phone line that will receive calls only
for your HP Fax? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5
Do you have dist i n ct i ve ringing? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6
Are you using the same phone number to receiv e voice calls and faxes? 7
Do you have an answering machine or other device that takes
messages for you when you cann ot ans wer the phone? - - - - - - - - - - - - 7
Answering Machine or PC Modem - - - - - - - - - - - - - - - - - - - - - - - - - - - 8
Using t he Menu to Customize your HP Fax
Printi ng a Ma p of the Menus - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 11
Using the Menus - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 11
Entering Text - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -12
Fax Reso lution - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12
Fax/Copy Contrast - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12
Print Report - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13
Speed Dial Setup and Use - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14
Using Speed Dials to Send a Fax - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14
Deleting a Speed Dial Entry - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14
Prin tin g a Lis t o f S p eed D ia l C o de s - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15
Creating a Group Speed Dial List - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15
Copy Setup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16
Reduce to Fit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16
Fax Funct i ons - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17
Send Fax Later - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17
Fax Forwarding - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18
Poll to Receive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18
Basic Fax Setup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18
Fax Header - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18
Rings to Answer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19
Paper Size - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -19
Dial Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19
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HP Company Confidential
11/13/98 1:56 am Catapult (UG)
US
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Advanced Fax Setup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 20
Automatic Reports Setu p - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 20
Busy Redi a l - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -20
No Answer Redial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 20
Answ e r R in g Pa t t e rn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 21
Automatic Reduction - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -21
Erro r C o rr e ct io n M o de - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -21
Silent Detect - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 22
Country and Language - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -22
Maintenance - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 22
Prin t F ax e s in Me m o r y - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -22
Maintenance and Troubleshooting
Maintenance - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 23
Cleaning the HP Fax - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 23
Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26
Comm o n p ro b le m s - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26
Error messages - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27
Support and Specifica tions
Gettin g Assistance - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 29
Sources of Informati on and Help - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 30
Paper Types a nd Sizes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 32
Ordering Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 32
Obtaining a Material Safet y Data Sheet - - - - - - - - - - - - - - - - - - - - - - - - - 33
Product Spec i fications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 33
Regulat ory Informa tion - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 36
Hewlett-Packard Lim ited Warrant y S tat ement - - - - - - - - - - - - - - - - - - 40
11/13/98 1:57 am Catapult (US)
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HP Company Confidential
Loading Blank Paper
Pull the Front T ray all the way forward until it
snaps into the upright position.
Tip!
Pulling the tray forward ensur es proper paper
feeding.
Pull up the Paper Extension at the back of the
HP Fax to support the paper.
Place a ½-inch stack of paper, print side forward,
behind the stack guides on the Rear T r ay as shown.
If necessary, pi nch and slide the left paper guide to
fit the paper.
Push the Front Tray back until it rests against the
Rear Tray.
Extend the Output Tray at the front of the HP Fax.
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1
Using Your HP Fax
O
ffic
eJet
Answer Mode
On/Off
Copy
Stop
Start
Menu
Redial/
Pause
Speed Dial
One-Touch Speed Dials
12345
678910
ABC DEF
JKL
GHI
MNO
TUV
PQRS
WXYZ
Space
Symbols
Paper
extension
Answer Mode
On/Off
Copy
Stop
Start
Menu
Redial/
Pause
Speed Dial
One-Touch Speed Dials
12345
678910
Model 920
ABC DEF
JKL
GHI
MNO
TUV
PQRS
WXYZ
Space
Symbols
Stack
guides
1
2
3
4
5
11/13/98 1:58 am Catapult (US)
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HP Company Confidential
Sending Fax es
Load your document (up to 20 pages) in the front
tray—top down with the printed side facing away
from you. If necessary, adjust the document guides
on the tray for the width of your document.
Note:
Always remo ve staple s and paper cli ps f rom
your original befor e faxing. You can purchase scan/
copy slee ves to prot ect fragile or dam aged original s
during faxing.
Dial the fax number.
Note:
Enter all the numbers you would if you were
dialing the number from a phone. For example,
enter 1 and the area code for long-distance calls.
Tip!
For Speed Dialing infor mation, refer to “Speed
Dial Setup and Use” on page 14.
Press
Start
to begin faxing.
To cancel a fax in progress, pres s
Stop
.
1
2
3
Sending a Fax Using a Calling Card (Monitor Dialing)
You can also dial the fax machine as you would a regular phone. Use this method
when you need to hear a second dial tone (as when using a calling card), or if the
normal dialing method does not work.
Press Start.
When you hear the dial tone, dial using the keypad or speed dialing.
Your document will send automatically when the receiving fax answers.
1
2
11/13/98 1:58 am Catapult (US)
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3
HP Company Confidential
Receiving Faxes
Depending on how you set up your HP Fax, you will either receive
faxes automati cally or you will need to receive faxes manually.
If you change your office equipment setup, be sure t o update your fa x
settings (such as Rings to Answer) or you may not receive faxes
properly.
Read Chapter 2 to set up your HP Fax for receiving faxes.
Choosing automatic versus manual fax
receiving
Press the
Answer Mode
button on the front panel to switch between
automatic and manual answering.
z
If
Manual
shows in the display, your HP Fax will not
automatically answer incom ing calls. You must answer fax calls
manually using these steps.
Make sure there are no documents in the front tray,
or they may be faxed afte r the next steps.
When the HP Fax rings, pick up the handset of a
telephone that’s on the same telephone line as the
HP Fax.
If you hear fax tones...
If you answered a phone plugged into the HP Fax,
press
Start
.
If you answere d an extension phone (one that’s not
connected directly to the HP Fax), dial
123
.
Now you can hang up the phone or stay on the line
to talk after the fax finishes.
z
If
Auto
shows in the display, your HP Fax will automatically
answer ever y call you receive at your fax number. If you have an
answering machine, PC voice mail, or distinctive ring service,
refer to Chapter 2 to learn about receiving faxes.
Tip!
If you answer the phone and hear fax tones, simply hold the
receiv er until the HP Fax answers. The HP Fax “listens” to all
calls to check for fax tones and will break in and receive the fax.
When you hear the HP Fax connect, just hang up the phone.
Note:
T o ch ange the number of rings befor e the HP Fax answers,
refer to page 19.
Press
Start
or
Dial
123
from an
extension phone
1
2
3a
3b
11/13/98 1:58 am Catapult (US)
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4
HP Company Confidential
Making Copies
Load your document (up to 20 pages) in the front tray
with the printed side away from you. If necessary, adjust
the document guides for the width of your document.
Note:
Always remov e staples and paper clips from your
original before copying. You can purchase scan/copy
sleeves to pr otect fragile or damaged originals during
copying.
Tip!
T o change copy resolution and reduction settings see
page 16. (For example,
Text
resolution i s black and white
only .
Photo
resolution has 256 shades of gray.)
Press
Copy
, then enter the number of copies you want.
Press
Copy
again to begin copy ing.
Note:
To stop copying at any time, press
Stop
.
1
2
3
11/13/98 2:00 am Catapult (US)
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HP Company Confidential
Your phone line(s), answering machine, modem, and/or voice mail
will determine whether you can receive faxes automatically or must
receiv e them manually. Answer these questions to dete rmine ho w yo u
can receive faxes with your HP Fax.
Do you have a dedicated phone line that will
receive calls only for your HP Fax?
Yes:
1. W e recommend that you plug a phone
into one of the jacks marked
To Phone,
Ans. Machine or Modem
on the fax
connector on the back of your HP Fax.
2. Press
Answer Mode
until
Auto
appears
in the display.
Your HP Fax is now ready for use.
No:
Continue reading.
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2
Set Up to Receiv e F ax es
To Phone, Ans.
Machine or Modem
11/13/98 2:00 am Catapult (US)
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6
HP Company Confidential
Do you have distinctive ringing?
This is a feature offered by some phone c ompanies that allo ws you to
have several phone numbers on the same line. Each number has a
specific ring pat tern.
Yes:
1. W e recommend that you plug a phone
into one of the jacks marked
To Phone,
Ans. Machine or Modem
on the fax
connector on the back of your HP Fax.
2. Press
Answer Mode
until
Auto
appears
in the display.
3. Press
Menu
, then 8 (Advanced Fax
Setup), then
5
(Answer Ring Pattern) to select the ring pattern for
the fax number.
Tip!
It’ s a good idea to put your HP Fax on the Double or Triple ring
number.
Press f to scroll through these options:
All Rings, Single Ring
,
Double Rings, Triple Rings, Double & Triple
. When the ring pattern
the phone company establishe d for this number is displayed,
press
Start
.
4. If you have an answering machine on this phone line (on any
phone number), set it to answer after 4 or more rings. You want
the HP Fax to answer
before
the answering machine. If you don’t ,
your HP Fax will not receive your fax calls.
5. To set the number of rings on your HP Fax, press
Menu, 7
(Basic
Fax Setup),
3
(Rings to Answ er). Press
f
f
to select a number of
rings that is
fewer
than the number you set in step 4. For example,
if you set your answering machine to answer in 4 rings, set the
HP Fax to answer in 2 rings. When the number of rings you want
is displayed, press
Start
.
6. If you have a modem on this phone line, turn off the setting in the
modem’ s software that automatically receives faxes to your PC;
otherwise, your HPFax will not receive faxes properly.
Your HP Fax is now ready for use.
No:
Continue reading.
To Phone, Ans.
Machine or Modem
11/13/98 2:00 am Catapult (US)
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HP Company Confidential
Are you using the same phone number to receive
voice calls and faxes?
No:
Follow the “ded icated phone line” instructions on page 5.
Yes:
Continue reading.
Do you have an answering machine or other
device that takes messages for you when you
cannot answer the phone?
No:
1. W e recommend that you plug a phone
into one of the jacks marked
To Phone,
Ans. Machine or Modem
on the fax
connector on the back of your HP Fax.
2. Press
Answer Mode
and select
Auto
or
Manual
.
3a. If you select
Auto
...
To recei ve faxes:
The HP Fax will “listen” to all phone calls. If you pick up the
phone and hear fax tones, simply stay on the line until you hear
the HP Fax connect, then hang up.
3b. If you select
Manual
...
To recei ve faxes:
When you answer a phone and hear fax tones,
press
Start
if you answered a phone plugged into the HP Fax, or
press
123
if you picked up another phone.
To Phone, Ans.
Machine or Modem
11/13/98 2:00 am Catapult (US)
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8
HP Company Confidential
Yes:
What kind of phone answering device do you have?
Voice mail from the phone company
You dial a phone number and press buttons on your pho ne in order to
hear your phone messages on your telephone.
You can receive faxes manuall y (follow the directions under step 2 on
page 7). You cannot receive faxes automatically unless you subscribe
to a distinctiv e ring service. Refer to page 6 for distinct ive ringing
information and setup instructions.
Answeri ng m a ch in e or PC m o dem
You press buttons on a separate machine to hear your phone
messages. Or, you receive phone messages on your computer and use
software to listen to them. Follow the directions for “Answering
Machine or PC Modem” on page 8.
Answering Machine or PC Modem
1. W e recommend that you plug a phone
into one of the jacks marked
To Phone,
Ans. Machine or Modem
on the fax
connector on the back of your HP Fax.
2. You
must
plug your a nswering machi ne
or modem into the r emaining connector.
If you do not plug the answering
machine or modem into the back of
your HP Fax, the fax will be unable to receive faxes properly.
3.
Important:
If you h ave both an answering machine and a modem,
plug the ans weri ng mach in e int o the H P Fax and turn off the
voice call answ erin g featu re in the mo dem s o ftwar e. (Your
telephone can be plugged into the back of the answering
machine.)
You must also turn off the feature in the modem software that
allows it to receive faxe s.
To Phone, Ans.
Machine or Modem
11/13/98 2:00 am Catapult (US)
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9
HP Company Confidential
4. Make sure the greeting on your answering machine or modem
software is longer than 10 and shorter than 30 seconds.
5. Press
Answer Mode
until
Auto
appears in the display.
6. Set the number of rings to answer on your answering machine or
your voice modem software to 4 or
fewer
rings.
7. You must set the HP Fax to answer in
more
rings than your
answering machine. Press
Menu, 7
(Basic Fax Setup), 3 (Rings to
Answer). Press
f
f
to select a number of rings that is
greater
than
the number you set in step 6. For example, if you set your
answer i ng ma chine to answer i n 4 ri n gs , se t t he HP Fax to a n swe r
in 5 or 6 rings. When the number of rings you want is displayed,
press
Start
.
Your answering machine or modem will answer the call after the
number of rings you s et. The HP Fax will “liste n” during the greeti ng.
If the HP Fax detects fax tones, it will cut of f the answering machine
or voice modem and receive the fax.
If you answer the phone first, stay on the line until the HP Fax has
answered the phone.
Your HP Fax is ready for use.
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10
HP Company Confidential
11/13/98 1:52 am Catapult (US)
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HP Company Confidential
The HP Fax uses a menu system that allows you to control how your
copies and faxes look.
Printing a Map of the Menus
To see a listing of all the menu items and their current settings, press
Menu
, then 3, then 4. The current setting is marked with a n
asterisk (*).
Using the Menus
z
The
Start
button has two functions:
Saves informat ion:
Acts as an Enter key. Enter information and
press
Start.
Begins an action
: For example, printing a report. With the name
of your report displayed, press
Start
to print it.
z
The
Stop
button has two functions:
Cancel s an e nt r y:
Cancels changes you made in a menu and exit s
without saving. To get to the date and time display from anywhere in the menu system, press
Stop
.
Stops an action:
For example, press
Stop
to cancel a report that’s
being printed.
z
Press
Menu
to enter the menu. The choices will scroll across the
display. Select a choice by pressing
Start
whil e it is displayed or
by entering its number on the keyp ad.
z
Use the arrow buttons (
WX
) to move through menu choices.
The curren t sett ing w ill be shown by an as teri s k (*). Press
Start
when your choice is displayed.
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3
Using the Menu to
Customize your HP Fax
Start
Stop
Menu
Menu Speed Dial
Loading...