HP Vectra, Brio User Manual

HP Warranty and Support Guide

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English

English 1

HP Hardware Warranty

General

This HP Hardware Warranty statement gives you, the customer, express warranty
rights from HP, the Manufacturer. Please read the rest of this HP Warranty and
Support Guide for your product-specific warranty entitlements. In addition, you may
also have other legal rights under applicable local law or special written agreement
with HP.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDA TORY STATUTORY RIGHTS APPLICABLE
TO THE SALE OF THIS PRODUCT TO YOU. THE LAWS OF YOUR COUNTRY MAY
PROVIDE FOR DIFFERENT WARRANTY RIGHTS. IF SO, YOUR HP AUTHORIZED
SUPPORT PROVIDER OR HP SALES AND SERVICE OFFICE CAN PROVIDE YOU
WITH DETAILS.

Warranty Repair or Replacement

HP Hardware

For the specific warranty period described on the back cover of this HP Warranty
and Support Guide, HP warrants that your HP Hardware, Accessory or Supply will be
free from defects in materials and workmanship. Except as indicated above,
however, HP does not warrant that any HP Hardware, Accessory or Supply will
operate uninterrupted or error-free.

If, during the product warranty period, HP is unable, within a reasonable time, to
repair your product to a condition as warranted, you will be entitled to a refund (in
the amount of the product purchase price) upon prompt return of the product to
your HP Authorized Support Provider or other HP designate. Unless otherwise
stated or agreed upon in writing with HP, all hardware components must be returned
for refund with the entire central processor unit.

The central processor unit (CPU), keyboard, mouse, and Hewlett-Packard
accessories inside the system unit—such as video adapters, mass storage devices,
and interface controllers—are covered by this warranty.

HP products external to the system unit—such as external storage subsystems,
monitors, printers, and other peripherals—are covered by the applicable warranties
for those products.

HP software is covered by the HP Software Product Limited Warranty located on
page 11 of this guide.

HP does NOT provide support for this product configured as a network server.
We recommend HP NetServers for your network server requirements.

Unless otherwise stated, and to the extent permitted by local law , hardware products
may contain remanufactured parts (equivalent to new in performance) or parts

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which may have been subject to prior incidental use. HP may repair or replace
hardware products (i) with products which are equivalent in performance to the
products being repaired or replaced but which may have been subject to prior use,
(ii) with products which may contain remanufactured parts equivalent to new in
performance or parts which may have been subject to prior incidental use, or (iii)
with products that are equivalent in function to an original product that has been
discontinued.

Non-HP Hardware

Non-HP hardware products and components installed either before or after the
purchase of your HP product, may have different warranty conditions than those of
the HP product in which they are installed.

All non-HP products or peripherals external to the central processor unit—such as
external storage subsy stems, monitors, printers, and other peripherals—are covered
by the applicable vendor warranties for those products.

Proof of Purchase and Warranty Period

In order to receive service or support for your hardware product for the warranty
period specified on the back of this HP Warranty and Support Guide, proof of the
original purchase date of the product may be required in order to establish the
warranty period starting date for your product. If proof of purchase is not available,
the manufacturer’s date (located on the product) becomes the beginning of the
warranty period.

Exclusions

Warranty does not apply to defects resulting from: (a) improper or inadequate
maintenance or calibration; (b) software, interfacing, parts or supplies not supplied
by HP; (c) unauthorized repair, maintenance, modification or misuse; (d) operation
outside of the published operating specifications for the product; (e) improper site
preparation or maintenance; (f) virus infection; or (g) such other exclusions as may
be expressly set forth in this Warranty Statement.

Limitation of Implied Warranties

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, ANY IMPLIED
WARRANTY BY THE MANUFACTURER OF MERCHANTABILITY FOR FITNESS
FOR A PARTICULAR PURPOSE OR OTHER IMPLIED WARRANTIES ARE HEREBY
LIMITED TO THE DURA TION OF THE EXPRESS WARRANTY SET FORTH ABOVE.

Exclusive Remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THE REMEDIES IN
THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS
OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT) OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT OR OTHERWISE.

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HP Hardware Warranty Options

IMPORTANT THESE HP HARDWARE WARRANTY OPTIONS ARE SPECIFIC TO THE HP HARDWARE

PRODUCT PROVIDED TO YOU. THEY COMPLEMENT THE GENERAL HARDWARE AND
SOFTWARE WARRANTY STATEMENTS FOUND IN THIS HP WARRANTY AND SUPPORT
GUIDE AND SUPERSEDE ANY WARRANTY TERMS THAT MAY BE FOUND ONLINE, OR IN
ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER
PRODUCT PACKAGING.

HP warrants this hardware product against defects in materials and workmanship,
for either the Standard Warranty Entitlement or one (1) of the Other W a rranty
Entitlements above, from the date of delivery. To determine or verify the warranty
entitlement for your specific product, refer to the

Warranty Entitlement

Information

provided on the back cover of this guide.

Note Neither HP nor any of its designates guarantee that all of the above Warranty

Entitlements will be available in your country. Consult your local HP Sales and
Service Office or HP Authorized Support Provider for Warranty Entitlements
available in your country.

Options Warranty Entitlements

Standard

3-Year Limited Hardware Warranty: First Year On-Site Service,
3-Year Free Parts Exchange Service.

Other

5-Year Limited Hardware Warranty: 5-Year Free Parts Exchange Service
5-Year Limited Hardware Warranty: 5-Year On-Site Service
3-Year Limited Hardware Warranty: 3-Year On-Site Service
3-Year Limited Hardware Warranty: 3-Year Free Parts Exchange Service
3-Year Limited Hardware Warranty: 3-Year Return for Repair Service
1-Year Limited HardwareWarranty: 1-Year On-Site Service
1-Year Limited HardwareWarranty: 1-Year Free Parts Exchange Service
30-Day Limited Hardware Warranty: Free Parts Exchange or Product Return Service

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Warranty Entitlement Descriptions

5-Year Limited Hardware Warranty:

5-Year Free Parts Exchange Service

• Free parts exchange service for the central processor unit, keyboard and mouse
provided by an HP Sales and Service Center or an HP Authorized Support
Provider, during the five-year product warranty period.

5-Year Limited Hardware Warranty:

5-Year On-Site Service

• On-site service for the central processor unit, including free parts exchange and
labor, provided by an HP Sales and Service Center representative or an HP
Authorized Support Provider, during the five-year product warranty period.

• Free parts exchange service for the central processor unit, keyboard, and
mouse, provided by an HP Sales and Service Center or an HP Authorized
Support Provider, during the five-year product warranty period.

Standard 3-Year Limited Hardware Warranty

First Year On-Site, 3-Year Free Parts Exchange Service

On-site service for the central processor unit, including free parts
exchange and labor, provided by an HP Sales and Service Center
representative or an HP Authorized Support Provider, during the first
year of the product warranty period.

Free parts exchange service for the central processor unit, provided by
an HP Sales and Service Center or an HP Authorized Support Provider,
during the three-year product warranty period.

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Free parts exchange service for the product keyboard and mouse,
provided by an HP Sales and Service Center or an HP Authorized
Support Provider, during the three-year product warranty period.

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Free parts exchange service for the product keyboard and mouse,
provided by an HP Sales and Service Center or an HP Authorized
Support Provider, during the first year of the product warranty period.

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3-Year Limited Hardware Warranty:

3-Year On-Site Service

• On-site service for the central processor unit, including free parts exchange and
labor, provided by an HP Sales and Service Center representative or an HP
Authorized Support Provider, during the three-year product warranty period.

• Free parts exchange service for the central processor unit, keyboard, and mouse
provided by an HP Sales and Service Center or an HP Authorized Support
Provider, during the three-year product warranty period.

3-Year Limited Hardware Warranty:

3-Year Free Parts Exchange Service

• Free parts exchange service for the central processor unit, keyboard and mouse
provided by an HP Sales and Service Center or an HP Authorized Support
Provider, during the three-year product warranty period.

3-Year Limited Hardware Warranty:

3-Year Return for Repair Service

• Return For Repair service for the central processor unit, including free parts
exchange and labor, provided by an HP Sales and Service Center or an HP
Authorized Support Provider during the three-year product warranty period.

• Free parts exchange service for the central processor unit, keyboard and mouse
provided by an HP Sales and Service Center or HP Authorized Support Provider,
during the three-year product warranty period.

1-Year Limited Hardware Warranty:

1-Year On-Site Service

• On-site service for the central processor unit, including free parts exchange and
labor, provided by an HP Sales and Service Center representative or an HP
Authorized Support Provider representative, during the one-year product
warranty period.

• Free parts exchange service for the central processor unit, keyboard, and
mouse, provided by an HP Sales and Service Center or an HP Authorized
Support Provider, during the one-year product warranty period.

1-Year Limited Hardware Warranty:

1-Year Free Parts Exchange Service

• Free parts exchange service for the central processor unit, keyboard and mouse
provided by an HP Sales and Service Center or an HP Authorized Support
Provider, during the one-year product warranty period.

30-Day Limited Hardware Warranty:

30-day Free Parts Exchange or Product Return Service

• Free parts exchange service or return of the entire product, including keyboard
and mouse within 30 days of product purchase, to the HP Authorized Support
Provider from where the product was purchased. You may be asked for proof of
purchase date.

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HP Validation and Service Options

If HP receives notice of a defect in your HP hardware product during the hardware
product’s warranty period, HP or its designate may, at its option and depending on
warranty entitlement:

1 Repair the parts which prove to be defective OR
2 Replace the parts which prove to be defective OR
3 Provide you, the end-user customer, with the appropriate part(s) required for

repair. In this event, HP may:

• Provide you with written instructions for replacing the defective part(s).

• Provide free telephone assistance for installation of the replacement
component.

• Prepay shipping charges, duties, and taxes for replacement parts sent to
you as well as for any parts that HP asks to be returned. You will be billed for
any defective part(s) not returned as requested by HP.

Note HP reserves the right to validate any claims of defective products or components

before repairing or replacing such products or components.

Obtaining Warranty Service

Customer Responsibilities Before Contacting HP

Before contacting HP for warranty service for your HP product, please prepare by:

• Consulting the troubleshooting section of your User’s Guide.

• Running the diagnostic software (if installed on your system) to diagnose your
product and to obtain information that will be requested by a support agent.

• Troubleshooting your system using support information provided on the HP
Worldwide Web support site at:

• Locating your proof of purchase date, indicated on your receipt, invoice, etc.

• Having immediate access to the defective product for potential online or
telephone troubleshooting by an HP service agent.

• Securing all proprietary and confidential information and maintaining a
procedure external to the products for reconstruction of lost or altered files,
data, or programs if on-site service is applicable.

For HP Vectra PCs http://www.hp.com/go/vectrasupport
For HP Brio PCs http://www.hp.com/go/briosupport
For HP Kayak PC Workstations http://www.hp.com/go/kayaksupport

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HP Telephone Support Services

Free telephone support for your hardware product is available from HP Customer
Care Centers (refer to page 15 for contact telephone numbers) during the product
warranty period under the following conditions:

• You may request support for basic configuration, setup, and troubleshooting of
your hardware product during the first year of the product warranty period.

• You may request warranty support for your HP hardware product during the
product warranty period.

• You may be required to provide proof of the purchase date for the product
requiring support in order to determine warranty entitlement.

Note Before dispatching an HP Service Representative or replacement part, HP will

attempt to resolve your support issue via the telephone.

HP Lifeline Telephone Support, a fee-based service, is available for telephone
assistance not covered by the warranty of your hardware product or for assistance
for your hardware product outside of the warranty period of your product.

Your call can either be charged to your phone bill at a per-minute rate or to your
credit card (Visa, Mastercard or American Express) at a flat fee.

The charge begins AFTER you have been put in contact with a support technician. If
your problem is found to be covered by the HP Hardware W arranty, no charge will be
applied.

In the U.S.A

Please call the appropriate number listed below.

Elsewhere

Please call your local HP Customer Care Center (refer to page 15 for contact
telephone numbers).

Number Method of Payment Charge Type

1 [phone] Charged to phone bill per-minute rate
1 [phone] Charged to credit card Flat fee

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Obtaining On-Site Service

If your product is eligible for on-site warranty service, you must either contact an HP
Customer Care Center, an HP Sales and Service Office or a participating HP
Authorized Support Provider. You may be required to supply proof of the purchase
date.

On-site visits resulting from defects in non-HP products—whether internal or
external to the central processor unit—are subject to standard per-incident travel
and labor charges.

On-site service visits are subject to the following conditions:

• You must verify that the latest version of the BIOS is installed on your product.
You may be asked to install the latest version of the BIOS before an HP Sales and
Service Center representative or HP Authorized Support Provider
representative is dispatched to your site.

• You must provide: access to the product; adequate working space and facilities
within a reasonable distance of the product; access to and use of all information
and facilities determined necessary by HP to service the product; and operating
supplies and consumables such as you would use during normal operation.

• You, or a representative for you, must be present at all times. You must state if
the product is being used in an environment which poses a potential health
hazard to repair personnel. HP or the servicing dealer may require that the
product be maintained by customer personnel under direct HP or dealer
supervision.

• On-site service for this product is restricted or unavailable in certain locations.
In HP Excluded Travel Areas — areas where geographical obstacles,
undeveloped roads, or unsuitable public transportation prohibit routine travel—
service is provided on a negotiated basis at extra charge.

• Response time for on-site service in an HP Service Travel Area is normally next
business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100
miles or 160 Km from the HP office). Response time is second business day for
Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480
Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel
information is available from any HP Sales and Service Office. Response time for
on-site service is subject to changes from standard conditions based upon non­local parts availability.

• Travel restrictions and response times for HP Authorized Support Providers are
defined by the participating HP Authorized Support Providers.

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Obtaining Free Parts Exchange Service

For Free Parts Exchange service, you must contact either an HP Customer Care
Center, an HP Sales and Service Office, or a participating HP Authorized Support
Provider. You will be sent the necessary replacement parts for performing any
repairs yourself.

In addition, obtaining Free Parts Exchange service is subject to the following
conditions:

• If you contact an HP Customer Care Center and you are to receive a
replacement part, you will not be billed for the call.If you are asked to return the
entire bundled product for repair, the necessary parts will be provided free of
charge; however, you will be billed for labor to repair your product.

• HP reserves the right to validate any claims of defective parts before sending
replacements for any such parts.

• You must verify that the latest version of the BIOS is installed on your product.
You may be asked to install the latest version of the BIOS before a free
replacement part is sent to you.

• HP may provide you with necessary written instructions for replacing the
defective part(s).

• HP is not responsible for nor warrants your replacement parts or hardware
product against damage resulting from improper installation of replacement
parts or repair of your defective product by you or your designate. Therefore,
HP recommends that only a qualified computer repair professional install the
replacement part or repair your hardware product.

• You will be billed for any additional replacement parts required as a result of
improper installation of original replacement part by you or your designate.

• You will be billed for any defective part(s) not returned as requested by HP.

Obtaining Return for Repair Service

To obtain Return For Repair service, you must return your product to an HP Repair
Center or HP Authorized Support Provider within the product warranty period.
Once the product has been repaired, it will be returned free of charge to the address
you designate.

Return For Repair service is subject to the following conditions:

• Running the HP diagnostic software provided with your product before
returning your product for repair service is recommended.

• You are required to return the complete product in an acceptable and repairable
condition.

• Return for Repair service is limited to the repair of hardware failures only.

• Returned product failures caused by non-HP products - whether internal or
external to the system processor unit - are subject to standard per-incident
repair charges.

• If a hardware failure is not found, you will be billed for the service provided.

• You may be required to provide proof of the purchase date of your product
before warranty service will be provided.

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Obtaining Product Return Service

For Product Return Service, you must contact HP or an HP Authorized Support
Provider within 30 days of the product purchase date.

• You may be required to justify the reason for returning the product.

• You may also be asked for proof of the product purchase date.

• If the product cannot be repaired, you must return the defective product to the
HP Authorized Support Provider from whom you purchased your product in
order to exchange it for a non-defective product or to receive a refund.

• Unless otherwise stated or agreed upon in writing with HP, all hardware
components must be returned for refund with the entire central processor unit.

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HP Software Product Limited Warranty

CAREFULLY READ THIS LIMITED WARRANTY STATEMENT BEFORE
PROCEEDING TO OPERATE THIS EQUIPMENT. THIS HP SOFTWARE PRODUCT

LIMITED WARRANTY SHALL COVER SOFTWARE THAT IS PROVIDED TO YOU,
THE CUSTOMER, AS PART OF THE HP COMPUTER PRODUCT, INCLUDING ANY
OPERATING SYSTEM SOFTWARE. IT SHALL SUPERSEDE ANY NON-HP
WARRANTY TERMS THAT MAY BE FOUND ONLINE, OR IN ANY
DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER
PRODUCT PACKAGING.

HP Software

Ninety-Day Limited Software Warranty

HP warrants for a period of NINETY (90) DAYS from the date of the delivery that all
pre-installed HP software products will execute their programming instructions
when all files are properly installed. HP does not warrant that the software will be
uninterrupted or error free. In the event that this software product fails to execute
its programming instructions during the warranty period, HP will provide the Cus­tomer with non-defective software along with re-installation instructions or assis­tance.

Removable Media (if supplied)

HP warrants the removable media, if supplied, upon which this product is recorded
to be free from defects in materials and workmanship under normal use for a period
of NINETY (90) DAYS from the date of delivery. In the event the media proves to be
defective during the warranty period, Customer’s remedy shall be to return the
media to HP for replacement. Should HP be unable to replace the media within a
reasonable amount of time, Customer’s alternate remedy shall be a refund of the
purchase price upon return of the product and destruction of all other non
removable media copies of the software product.

Other Software

All other software is warranted by the software vendor and is not warranted by HP.

Operating System

HP warrants for a one (1) year period from the date of the delivery the installation
and configuration of the pre-installed version of the operating system. HP does not
warrant that the software will be uninterrupted or error free. In the event that this
software product fails to execute its programming instructions during the warranty
period, HP will provide the Customer with non-defective software along with re­installation instructions or assistance.

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HP Service Procedures

If HP receives notice of a defect in an HP software product during the software
product’s warranty period, HP will, at its option and according to the specified
warranty:

1 Assist in the re-installation of non-defective software OR
2 Provide the end-user customer with non-defective software along with written

re-installation instructions.

Note Reloading of bundled or pre-installed software by HP, or any of its designates, is not

covered by the HP warranty.

Should HP be unable to replace the software within a reasonable amount of time, the
Customer’s alternate remedy shall be a refund of the purchase price upon return of
the product and all copies. Unless otherwise stated or agreed upon in writing with
HP, bundled or pre-installed software may not be returned for refund separate from
the return of the entire bundled or pre-installed system.

Notice of Warranty Claims

Customer must notify HP in writing of any warranty claim not later than thirty (30)
days after the expiration of the warranty period.

Limitation of Warranty

HP makes no other express warranty, whether written or oral with respect to this
product. Any implied warranty of merchantability or fitness for a particular purpose
is limited to the 90-day duration of this written warranty. Some states or provinces
do not allow limitations on how long an implied warranty lasts, so the above
limitation or exclusion may not apply to you. This warranty gives specific legal rights,
and you may also have other rights which vary from state to state, or province to
province.

Limitation of Liability and Remedies

THE REMEDIES PROVIDED ABOVE ARE CUSTOMER’S SOLE AND EXCLUSIVE
REMEDIES. IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOST
PROFIT) WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER
LEGAL THEORY. Some states or provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not
apply to you.

Obtaining Warranty Service

W arranty service may be obtained by contacting an HP Customer Care Center, an HP
Sales and Service Office, or HP Authorized Support Provider.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDA TORY STATUTORY RIGHTS APPLICABLE
TO THE SALE OF THIS PRODUCT TO YOU.

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International Warranty

This warranty is extended worldwide under certain conditions to products
purchased from HP or an HP Authorized Reseller which are reshipped by the original
purchaser either for use by the original purchaser or provided as an incidental part of
systems integrated by the original purchaser. When available in the country of use,
service is provided in the same manner as if the product was purchased in that
country and can only be provided in countries where the product is designed to
operate. Also, standard warranty service response time is subject to change due to
local parts availability. If the product is not normally sold by HP in the country of
use, it may need to be returned to the country of purchase for service.

Please check with your local HP Sales and Service Office or HP Authorized Support
Provider for more information.

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HP Year 2000 Warranty

YEAR 2000 WARRANTY FOR HP PRODUCTS

Subject to all of the terms and limitations of the Warranty specified in the HP
Warranty Entitlement Information on the back cover of this guide, HP warrants
that this HP Product will be able to accurately process date data (including, but not
limited to, calculating, comparing, and sequencing) from, into, and between the
twentieth and twenty-first centuries, and the years 1999 and 2000, including leap
year calculations, when used in accordance with the product documentation
provided by HP (including any instructions for installing patches or upgrades),
provided that all other products (e.g. hardware, software, firmware) used in
combination with such HP Product(s) properly exchange date data with it. The
duration of the Year 2000 warranty extends through January 31,2001.

DISCLAIMER FOR NON-HP PRODUCTS

Hewlett-Packard makes no representation or warranty about the Y ear 2000 readiness
of non-HP products including pre-installed operating systems or application
software. Customer should contact the software manufacturer directly to determine
if any additional actions by Customer are necessary to ensure compliance.

Note MICROSOFT HAS INDICATED THAT MANY OF ITS OPERATING SYSTEM

SOFTWARE PRODUCTS AND APPLICATIONS REQUIRE CUSTOMER
INSTALLATION OF SOFTWARE PATCHES FOR YEAR 2000 (Y2K) COMPLIANCE
AND MAY REQUIRE ADDITIONAL PATCHES IN THE FUTURE. THE NEED FOR
SUCH PATCHES MOST LIKELY APPLIES TO THE OPERATING SYSTEM
SOFTWARE AND ANY MICROSOFT APPLICATIONS SHIPPED WITH THIS
PRODUCT.

FOR MORE YEAR 2000 INFORMATION THE CUSTOMER IS URGED TO CONTACT
MICROSOFT AT 1-888-MSFTY2K (IN U.S.A AND CANADA), THEIR LOCAL
MICROSOFT OFFICE (ALL OTHER COUNTRIES) OR TO VISIT MICROSOFT’S
WEB SITE AT:

www.microsoft.com/y2k.

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HP Customer Care Centers

HP Customer Care Centers can help you solve hardware issues related to HP
products and, if necessary, initiate the appropriate service procedures.

In the U.S.A, telephone support is available 24 hours a day, seven days a week.
Elsewhere, it is available during normal office hours.

North & Latin America

Asia Pacific

Country Phone Number

Argentina [phone]
Brazil [phone]
Canada 905-206-4663
Chile 800 360 999
Mexico 800 427 6684
United States [phone]
Venezuela 800 47 888 (Caracas 207 8488)

Country Phone Number

Australia [phone]
China [phone]
Hong Kong 800 96 7729
India [phone]
Indonesia [phone]
Japan [phone]

For more up to date telephone numbers, or for countries not listed here, refer to HP’ s
web site at

http://www.hp.com/go/support,

and click on

Assistance

.

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Europe, Middle East & Africa

Country Phone Number

Korea, Republic of [phone]

080 999 0700 (outside Seoul only)
Malaysia [phone]
Penang 1 300 88 00 28
New Zealand [phone]
Philippines [phone]
Singapore [phone]
Taiwan [phone]
Thailand [phone]
Viet Nam [phone]

Country Phone Number

Austria [phone]
Belgium Dutch [phone]

French [phone]
Denmark [phone]
English International [phone]
Finland [phone]
France [phone]
Germany [phone] (24PF/min)

For more up to date telephone numbers, or for countries not listed here, refer to HP’ s
web site at

http://www.hp.com/go/support,

and click on

Assistance

.

English 17

Country Phone Number

Israel Tel. [phone]

Fax. [phone]
Italy [phone]
Netherlands [phone]
Norway [phone]
Poland Tel. [phone]

Fax. [phone]
Portugal [phone]
Russian Federation Tel. [phone]

Fax. [phone]
South Africa [phone]
Spain [phone]
Sweden [phone]
Switzerland [phone]
Turkey [phone]
United Kingdom [phone]

For more up to date telephone numbers, or for countries not listed here, refer to HP’ s
web site at

http://www.hp.com/go/support,

and click on

Assistance

.

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Other Services

The table below summarizes the services and support available from HP or
authorized resellers.

Service Covers Period Covered Response Time Fee

When

Available

Purchase

From

Standard
Warranty

Parts and labor for HP
products: first year on-site
parts & labor; second and
third year parts only.

Three years from
date of delivery.

Next working day
for on-site.

No charge. At time of

purchase.

HP.

HP

SupportPack

Parts and labor for HP
products.

Variable Variable Variable Within 90 days

of delivery.

HP Authorized
Reseller.

HP Support

Assistant

CD-ROM containing:
Product Manuals, Technical
Information and Product
features.

Released quarterly. N/A Annual

subscription.

Anytime. HP.

Electronic

Services

Technical information,
drivers, utilities, tools and
diagnostics.

Anytime. 24-hour access. No charge. Anytime. HP BBS,

WWW,
CompuServe,
America
Online.

Technical

Phone

Support

Basic assistance for system
setup, configuration,
start-up and hardware
diagnosis.

First year (3-years
for hardware failure
diagnosis).

Business hours. No charge. At time of

delivery.

HP.

Lifeline

Phone

Support

Basic assistance for system
setup, configuration and
start-up.

After first year. Business hours. Per- call fee,

no time limit.

Anytime after
first year.

HP.

HP Network

Phone-in

Support

Advanced remote technical
support for multi-vendor
networked environments.

Annual contract. Business hours:

24-hour/ 7-day
service also
available.

Annual fee, or
minimum fee
per incident.

Anytime. HP Authorized

Reseller.

Service

Contracts

Technical Support. Customer defined. As required. Annual fee, or

fee per
incident.

Anytime. Reseller.

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Printed 07/99 — Part Number: 5969-3802

Warranty Entitlement Information

(affix label here for other warranty options)

Standard 3-Year Limited Hardware Warranty

First Year On-Site,

3-Year Free Parts Exchange Service