HP Vectra, Brio User Manual

HP Warranty and Support Guide

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English 1

HP Hardware Warranty

General

This HP Hardware Warranty statement gives you, the customer, express warranty
rights from HP, the Manufacturer. Please read the rest of this HP Warranty and
Support Guide for your product-specific warranty entitlements. In addition, you may
also have other legal rights under applicable local law or special written agreement
with HP.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDA TORY STATUTORY RIGHTS APPLICABLE
TO THE SALE OF THIS PRODUCT TO YOU. THE LAWS OF YOUR COUNTRY MAY
PROVIDE FOR DIFFERENT WARRANTY RIGHTS. IF SO, YOUR HP AUTHORIZED
SUPPORT PROVIDER OR HP SALES AND SERVICE OFFICE CAN PROVIDE YOU
WITH DETAILS.

Warranty Repair or Replacement

HP Hardware

For the specific warranty period described on the back cover of this HP Warranty
and Support Guide, HP warrants that your HP Hardware, Accessory or Supply will be
free from defects in materials and workmanship. Except as indicated above,
however, HP does not warrant that any HP Hardware, Accessory or Supply will
operate uninterrupted or error-free.

If, during the product warranty period, HP is unable, within a reasonable time, to
repair your product to a condition as warranted, you will be entitled to a refund (in
the amount of the product purchase price) upon prompt return of the product to
your HP Authorized Support Provider or other HP designate. Unless otherwise
stated or agreed upon in writing with HP, all hardware components must be returned
for refund with the entire central processor unit.

The central processor unit (CPU), keyboard, mouse, and Hewlett-Packard
accessories inside the system unit—such as video adapters, mass storage devices,
and interface controllers—are covered by this warranty.

HP products external to the system unit—such as external storage subsystems,
monitors, printers, and other peripherals—are covered by the applicable warranties
for those products.

HP software is covered by the HP Software Product Limited Warranty located on
page 11 of this guide.

HP does NOT provide support for this product configured as a network server.
We recommend HP NetServers for your network server requirements.

Unless otherwise stated, and to the extent permitted by local law , hardware products
may contain remanufactured parts (equivalent to new in performance) or parts

2 English

which may have been subject to prior incidental use. HP may repair or replace
hardware products (i) with products which are equivalent in performance to the
products being repaired or replaced but which may have been subject to prior use,
(ii) with products which may contain remanufactured parts equivalent to new in
performance or parts which may have been subject to prior incidental use, or (iii)
with products that are equivalent in function to an original product that has been
discontinued.

Non-HP Hardware

Non-HP hardware products and components installed either before or after the
purchase of your HP product, may have different warranty conditions than those of
the HP product in which they are installed.

All non-HP products or peripherals external to the central processor unit—such as
external storage subsy stems, monitors, printers, and other peripherals—are covered
by the applicable vendor warranties for those products.

Proof of Purchase and Warranty Period

In order to receive service or support for your hardware product for the warranty
period specified on the back of this HP Warranty and Support Guide, proof of the
original purchase date of the product may be required in order to establish the
warranty period starting date for your product. If proof of purchase is not available,
the manufacturer’s date (located on the product) becomes the beginning of the
warranty period.

Exclusions

Warranty does not apply to defects resulting from: (a) improper or inadequate
maintenance or calibration; (b) software, interfacing, parts or supplies not supplied
by HP; (c) unauthorized repair, maintenance, modification or misuse; (d) operation
outside of the published operating specifications for the product; (e) improper site
preparation or maintenance; (f) virus infection; or (g) such other exclusions as may
be expressly set forth in this Warranty Statement.

Limitation of Implied Warranties

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, ANY IMPLIED
WARRANTY BY THE MANUFACTURER OF MERCHANTABILITY FOR FITNESS
FOR A PARTICULAR PURPOSE OR OTHER IMPLIED WARRANTIES ARE HEREBY
LIMITED TO THE DURA TION OF THE EXPRESS WARRANTY SET FORTH ABOVE.

Exclusive Remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THE REMEDIES IN
THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS
OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT) OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT OR OTHERWISE.

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HP Hardware Warranty Options

IMPORTANT THESE HP HARDWARE WARRANTY OPTIONS ARE SPECIFIC TO THE HP HARDWARE

PRODUCT PROVIDED TO YOU. THEY COMPLEMENT THE GENERAL HARDWARE AND
SOFTWARE WARRANTY STATEMENTS FOUND IN THIS HP WARRANTY AND SUPPORT
GUIDE AND SUPERSEDE ANY WARRANTY TERMS THAT MAY BE FOUND ONLINE, OR IN
ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER
PRODUCT PACKAGING.

HP warrants this hardware product against defects in materials and workmanship,
for either the Standard Warranty Entitlement or one (1) of the Other W a rranty
Entitlements above, from the date of delivery. To determine or verify the warranty
entitlement for your specific product, refer to the

Warranty Entitlement

Information

provided on the back cover of this guide.

Note Neither HP nor any of its designates guarantee that all of the above Warranty

Entitlements will be available in your country. Consult your local HP Sales and
Service Office or HP Authorized Support Provider for Warranty Entitlements
available in your country.

Options Warranty Entitlements

Standard

3-Year Limited Hardware Warranty: First Year On-Site Service,
3-Year Free Parts Exchange Service.

Other

5-Year Limited Hardware Warranty: 5-Year Free Parts Exchange Service
5-Year Limited Hardware Warranty: 5-Year On-Site Service
3-Year Limited Hardware Warranty: 3-Year On-Site Service
3-Year Limited Hardware Warranty: 3-Year Free Parts Exchange Service
3-Year Limited Hardware Warranty: 3-Year Return for Repair Service
1-Year Limited HardwareWarranty: 1-Year On-Site Service
1-Year Limited HardwareWarranty: 1-Year Free Parts Exchange Service
30-Day Limited Hardware Warranty: Free Parts Exchange or Product Return Service

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Warranty Entitlement Descriptions

5-Year Limited Hardware Warranty:

5-Year Free Parts Exchange Service

• Free parts exchange service for the central processor unit, keyboard and mouse
provided by an HP Sales and Service Center or an HP Authorized Support
Provider, during the five-year product warranty period.

5-Year Limited Hardware Warranty:

5-Year On-Site Service

• On-site service for the central processor unit, including free parts exchange and
labor, provided by an HP Sales and Service Center representative or an HP
Authorized Support Provider, during the five-year product warranty period.

• Free parts exchange service for the central processor unit, keyboard, and
mouse, provided by an HP Sales and Service Center or an HP Authorized
Support Provider, during the five-year product warranty period.

Standard 3-Year Limited Hardware Warranty

First Year On-Site, 3-Year Free Parts Exchange Service

On-site service for the central processor unit, including free parts
exchange and labor, provided by an HP Sales and Service Center
representative or an HP Authorized Support Provider, during the first
year of the product warranty period.

Free parts exchange service for the central processor unit, provided by
an HP Sales and Service Center or an HP Authorized Support Provider,
during the three-year product warranty period.

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Free parts exchange service for the product keyboard and mouse,
provided by an HP Sales and Service Center or an HP Authorized
Support Provider, during the three-year product warranty period.

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Free parts exchange service for the product keyboard and mouse,
provided by an HP Sales and Service Center or an HP Authorized
Support Provider, during the first year of the product warranty period.

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3-Year Limited Hardware Warranty:

3-Year On-Site Service

• On-site service for the central processor unit, including free parts exchange and
labor, provided by an HP Sales and Service Center representative or an HP
Authorized Support Provider, during the three-year product warranty period.

• Free parts exchange service for the central processor unit, keyboard, and mouse
provided by an HP Sales and Service Center or an HP Authorized Support
Provider, during the three-year product warranty period.

3-Year Limited Hardware Warranty:

3-Year Free Parts Exchange Service

• Free parts exchange service for the central processor unit, keyboard and mouse
provided by an HP Sales and Service Center or an HP Authorized Support
Provider, during the three-year product warranty period.

3-Year Limited Hardware Warranty:

3-Year Return for Repair Service

• Return For Repair service for the central processor unit, including free parts
exchange and labor, provided by an HP Sales and Service Center or an HP
Authorized Support Provider during the three-year product warranty period.

• Free parts exchange service for the central processor unit, keyboard and mouse
provided by an HP Sales and Service Center or HP Authorized Support Provider,
during the three-year product warranty period.

1-Year Limited Hardware Warranty:

1-Year On-Site Service

• On-site service for the central processor unit, including free parts exchange and
labor, provided by an HP Sales and Service Center representative or an HP
Authorized Support Provider representative, during the one-year product
warranty period.

• Free parts exchange service for the central processor unit, keyboard, and
mouse, provided by an HP Sales and Service Center or an HP Authorized
Support Provider, during the one-year product warranty period.

1-Year Limited Hardware Warranty:

1-Year Free Parts Exchange Service

• Free parts exchange service for the central processor unit, keyboard and mouse
provided by an HP Sales and Service Center or an HP Authorized Support
Provider, during the one-year product warranty period.

30-Day Limited Hardware Warranty:

30-day Free Parts Exchange or Product Return Service

• Free parts exchange service or return of the entire product, including keyboard
and mouse within 30 days of product purchase, to the HP Authorized Support
Provider from where the product was purchased. You may be asked for proof of
purchase date.