Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. AMD is a
trademark of Advanced Micro Devices, Inc.
Intel is a trademark of Intel Corporation in
the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: December 2011
Document Part Number: 680933-001
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
The computer and the AC adapter comply with the user-accessible surface temperature limits defined
by the International Standard for Safety of Information Technology Equipment (IEC 60950).
Important first steps .............................................................................................................................. 1
Finding information ............................................................................................................................... 2
2 Getting to know your computer ..................................................................................................................... 4
Top ....................................................................................................................................................... 4
Right side ............................................................................................................................................. 8
Left side ................................................................................................................................................ 9
Using the keyboard ............................................................................................................................ 27
Using the action keys ......................................................................................................... 27
Using the hotkeys .............................................................................................................. 28
5 Multimedia and other features ..................................................................................................................... 29
Using the media activity controls ........................................................................................................ 29
Configuring audio for HDMI ............................................................................................... 32
6 Managing power ............................................................................................................................................ 33
Initiating Sleep or Hibernation ............................................................................................................ 34
Initiating and exiting Sleep ................................................................................................. 34
Initiating and exiting Hibernation ........................................................................................ 35
Setting password protection on wakeup ............................................................................ 35
Using the power meter ....................................................................................................................... 36
Selecting a power plan ....................................................................................................................... 37
Running on battery power .................................................................................................................. 38
Finding battery information ................................................................................................ 38
Conserving battery power .................................................................................................. 38
The computer is unable to start up .................................................................................... 68
The computer screen is blank ............................................................................................ 68
Software is functioning abnormally .................................................................................... 68
The computer is on but not responding ............................................................................. 69
The computer is unusually warm ....................................................................................... 69
An external device is not working ...................................................................................... 69
The wireless network connection is not working ................................................................ 70
Contacting customer support ............................................................................................................. 71
viii
Appendix B Cleaning your computer ............................................................................................................. 72
Cleaning the display ........................................................................................................................... 72
Cleaning the sides and cover ............................................................................................................. 72
Cleaning the TouchPad and keyboard ............................................................................................... 72
Appendix C Traveling with the computer ...................................................................................................... 73
Appendix D Updating programs and drivers ................................................................................................ 75
Appendix E Electrostatic Discharge .............................................................................................................. 76
Appendix F Specifications .............................................................................................................................. 77
Input power ......................................................................................................................................... 77
DC plug of external HP power supply ................................................................................ 77
Index ................................................................................................................................................................... 79
ix
x
1Introduction
This guide contains details about your computer's components, such as ports and jacks. It describes
multimedia and other features. And it provides important security, backup, and recovery information.
NOTE:Some of the features described in this guide may not be available on your computer.
Important first steps
After you set up and register the computer, it is important to take the following steps:
1.Set up your wired or wireless network. For more information, refer to
2.Update your antivirus software. For more information, refer to
information on page 50.
3.Create recovery discs or a recovery flash drive. For instructions, refer to
on page 56.
4.Get to know your computer. Refer to
devices and keyboard on page 22 for additional information.
5.Discover the software that is already installed on the computer by selecting Start > All
Programs.
Getting to know your computer on page 4 and Pointing
Securing your computer and
Networking on page 14.
Backup and recovery
Important first steps1
Finding information
The computer comes with several resources to help you perform various tasks.
ResourceContents
Setup Instructions
User Guide
To access this guide:
Select Start>Help and Support>User Guides.
Help and Support
How to set up the computer
●
●Identification of computer components
Computer features
●
●Power management features
●Instructions for the following:
◦Connecting to a wireless network
Using the keyboard and pointing devices
◦
Using the multimedia features of the computer
◦
Maximizing battery life
◦
Protecting the computer
◦
◦Performing a backup and a recovery
Contacting customer support
◦
Caring for the computer
◦
◦Updating the software
Computer specifications
●
●Operating system information
To access Help and Support, select Start > Help and
Support.
NOTE: For country- or region-specific support, go to
http://www.hp.com/support, select your country or
region, and follow the on-screen instructions.
Regulatory, Safety and Environmental Notices
To access this guide:
Select Start>Help and Support>User Guides.
Safety & Comfort Guide
To access this guide:
Select Start>Help and Support>User Guides.
– or –
Go to
http://www.hp.com/ergo.
Worldwide Telephone Numbers booklet
This booklet is provided with your computer.
Software, driver, and BIOS updates
●
Troubleshooting tools
●
●Instructions for contacting customer support
Regulatory and safety information
●
●Battery disposal information
Proper workstation setup
●
●Guidelines for posture and work habits that maximize your
comfort and decrease your risk of injury
Electrical and mechanical safety information
●
HP customer support telephone numbers
2Chapter 1 Introduction
ResourceContents
HP Web site
To access this Web site, go to
support.
Limited Warranty*
To access the warranty:
Select Start>Help and Support>User Guides.
– or –
Go to
http://www.hp.com/go/orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the electronic guides on
your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a
printed copy from
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA
●
●Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
●
Please include your product number, warranty period (found on your serial number label), name, and postal address.
http://www.hp.com/go/orderdocuments or write to:
http://www.hp.com/
Customer support information
●
●Information for ordering parts
Software, driver, and BIOS updates
●
Information about accessories for the computer
●
Warranty information
IMPORTANT: Do NOT return your HP product to the addresses above. For product support, refer to your product home
page at
http://www.hp.com/go/contactHP.
Finding information3
2Getting to know your computer
Top
TouchPad
ComponentDescription
(1) TouchPad light
(2)TouchPad on/off buttonTurns the TouchPad on or off.
(3)TouchPad zone Moves the pointer and selects or activates items on the
(4)Left TouchPad button Functions like the left button on an external mouse.
(5)Right TouchPad buttonFunctions like the right button on an external mouse.
4Chapter 2 Getting to know your computer
On: The TouchPad is off.
●
●Off: The TouchPad is on.
screen.
Lights
ComponentDescription
(1)
(2)
(3)
(4)
(5)Caps lock lightOn: Caps lock is on.
Power light
Webcam lightOn: The webcam is in use.
Mute light
Wireless light
White: The computer is on.
●
●Blinking white: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity. For more information, refer to
Initiating Sleep or Hibernation on page 34.
Amber: Computer sound is off.
●
●Off: Computer sound is on.
White: An integrated wireless device, such as a
●
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
Amber: All wireless devices are off.
●
Top5
Buttons and other top components
ComponentDescription
(1) Internal microphoneRecords sound.
(2)
(3) Speakers (2)Produce sound.
Power button
When the computer is off, press the button to turn on
●
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power Options.
6Chapter 2 Getting to know your computer
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination
with the fn key.
(2)fn keyDisplays system information when pressed in combination
with the esc key.
(3)
(4)Action keysExecute frequently used system functions.
(5)
Windows logo keyDisplays the Windows Start menu.
Windows applications keyDisplays a shortcut menu for items beneath the pointer.
Top7
Right side
ComponentDescription
(1)
(2)
USB 2.0 portConnects optional USB devices.
Audio-out (headphone) jack/audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or television audio. Also connects an
optional headset microphone.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: The microphone function is operational only when
used with a headphone/microphone unit that has a 4conductor audio connector.
8Chapter 2 Getting to know your computer
Left side
ComponentDescription
(1)
(2) AC adapter/Battery light●White: The computer is connected to external power
(3)
(4)
(5)
(6)
Power connectorConnects an AC adapter.
and the battery is fully charged.
Amber: A battery is charging.
●
Blinking white: The battery charge level is 12% or less
●
(recharge the battery as soon as possible).
Off: The computer is not connected to external power.
●
RJ-45 (network) jackConnects a network cable.
HDMI portConnects an optional video or audio device, such as a
USB 3.0 portConnects optional USB 3.0 devices and provide enhanced
Digital Media Slot Supports the following digital card formats:
high-definition television, or any compatible digital or audio
device.
USB power performance.
NOTE: The USB 3.0 port is also compatible with USB 1.0
and USB 2.0 devices.
●Secure Digital (SD) Memory Card
Secure Digital Extended Capacity (SDxC) Memory
●
Card
(7)
(8)
Secure Digital High Capacity (SDHC) Memory Card
●
Ultra High Speed MultiMediaCard (UHS/MMC)
●
Hard drive light●Blinking white: The hard drive is being accessed.
NOTE: All references to the hard disk drive in this guide
refer to the solid-state (SSD) drive.
Power light
White: The computer is on.
●
●Blinking white: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
●
Left side9
Display
ComponentDescription
(1)WLAN antennas (2)*Send and receive wireless signals to communicate with wireless
(2)WebcamRecords video and captures still photographs.
(3)Internal display switchTurns off the display or initiates Sleep if the display is closed
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety,and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
local area networks (WLANs).
To use the webcam, select Start > All Programs >Communication and Chat>CyberLink YouCam.
while the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
10Chapter 2 Getting to know your computer
Rear
ComponentDescription
VentEnables airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
Rear11
Bottom
ComponentDescription
Vents (2)Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
12Chapter 2 Getting to know your computer
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer:
●
Serial number label—Provides important information, including the following:
Component
(1)Product name
(2)Serial number
(3)Product part number
(4)Warranty period
(5)Model description
Have this information available when you contact customer support. The serial number label is
affixed on the bottom of the computer.
Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the
●
Product Key to update or troubleshoot the operating system. The Microsoft Certificate of
Authenticity is affixed on the bottom of the computer.
Regulatory label—Provides regulatory information about the computer. The regulatory label is
●
affixed on the bottom of the computer.
Wireless certification label or labels (select models only)—Provide information about optional
●
wireless devices and the approval markings of some of the countries or regions in which the
devices have been approved for use. You may need this information when traveling
internationally. If your computer model includes one or more wireless devices, one or more
certification labels are included with your computer. Wireless certification labels are affixed to the
bottom of the computer.
Labels13
3Networking
Your computer supports two types of Internet access:
●Wireless—Refer to
Wired—Refer to
●
NOTE:You must set up Internet service before you can connect to the Internet.
Creating a wireless connection on page 15.
Connecting to a wired network on page 21.
Using an Internet service provider
Before you can connect to the Internet, you must establish an account with an Internet service
provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set
up the modem, install a network cable to connect your wireless computer to the modem, and test the
Internet service.
NOTE:Your ISP will give you a user ID and password to access the Internet. Record this
information and store it in a safe place.
The following features will help you set up a new Internet account or configure the computer to use an
existing account:
Internet Services & Offers (available in some locations)—This utility assists with signing up
●
for a new Internet account and configuring the computer to use an existing account. To access
this utility, select Start > All Programs > Online Services > Get Online.
ISP-provided icons (available in some locations)—These icons may be displayed either
●
individually on the Windows desktop or grouped in a desktop folder named Online Services. To
set up a new Internet account or configure the computer to use an existing account, double-click
an icon, and then follow the on-screen instructions.
Windows Connect to the Internet Wizard—This wizard allows you to connect to the Internet in
●
any of the following situations:
You already have an account with an ISP.
◦
You do not have an Internet account and want to select an ISP from the list provided within
◦
the wizard. (The list of ISP providers is not available in all regions.)
You have selected an unlisted ISP, and the ISP has provided you with information such as
◦
a specific IP address and POP3 and SMTP settings.
To access the Windows Connect to the Internet Wizard and instructions for using it, select
Start > Control Panel > Network and Internet > Network and Sharing Center.
14Chapter 3 Networking
NOTE:If you are prompted within the wizard to choose between enabling or disabling
Windows Firewall, choose to enable the firewall.
Creating a wireless connection
Your computer may be equipped with one or more of the following wireless devices:
Wireless local area network (WLAN) device
●
Bluetooth® device
●
For more information on wireless technology, refer to the information and Web site links provided in
Help and Support.
Identifying wireless and network status icons
IconNameDescription
HP Connection ManagerOpens HP Connection Manager, which enables you to create and manage
Wired network (connected)Indicates that one or more network devices are connected to the network.
Network (disabled/
disconnected)
Network (connected)Indicates that one or more network devices are connected to a network.
Network (disconnected)Indicates that network devices are not connected to a network.
Network (disabled/
disconnected)
WLAN, and Bluetooth connections.
Indicates that all network devices are disabled in Windows Control Panel.
Indicates that no wireless connections are available.
Creating a wireless connection15
Turning wireless devices on or off
You can use the wireless key or HP Connection Manager (select models only) to turn on and turn off
wireless devices. Refer to
location of the wireless key on your computer.
To turn off wireless devices using HP Connection Manager:
Right-click the HP Connection Manager icon in the notification area, at the far right of the
▲
taskbar, and then click the power button next to the desired device.
– or –
Select Start>All Programs>HP Help and Support> HP Connection Manager, and then
click the power button next to the desired device.
Using the action keys on page 27 for information on identifying the
Using HP Connection Manager
HP Connection Manager provides a central location for managing your wireless devices. HP
Connection Manager allows you to manage the following devices:
Wireless local area network (WLAN)/Wi-Fi)
●
Bluetooth®
●
HP Connection Manager provides information and notifications on connection status and power
status. Status information and notifications are provided in the notification area, at the far right of the
taskbar.
To open HP Connection Manager:
Click the HP Connection Manager icon in the notification area, at the far right of the taskbar.
▲
– or –
Select Start>All Programs>HP Help and Support> HP Connection Manager.
For more information, refer to the HP Connection Manager software Help.
Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network,
manage wireless networks, and diagnose and repair network problems.
To use operating system controls:
Select Start>Control Panel>Network and Internet>Network and Sharing Center.
▲
For more information, select Start > Help and Support.
Using a WLAN
A wireless connection connects the computer to Wi-Fi networks, or WLANs. A WLAN is composed of
other computers and accessories that are linked by a wireless router or a wireless access point.
16Chapter 3 Networking
Connecting to an existing WLAN
To connect to an existing WLAN:
1.Be sure that the WLAN device is on. (Refer to
2.Click the network icon in the notification area, at the far right of the taskbar.
3.Select your WLAN from the list.
4.Click Connect.
If the network is a security-enabled WLAN, you are prompted to enter a network security code.
Type the code, and then click OK to complete the connection.
NOTE:If no WLANs are listed, you are out of range of a wireless router or access point.
NOTE:If you do not see the WLAN you want to connect to, click Open Network and Sharing
Center, and then click Set up a new connection or network. A list of options is displayed. You
can choose to manually search for and connect to a network or to create a new network
connection.
After the connection is made, you can place the mouse pointer over the network icon in the
notification area, at the far right of the taskbar, to verify the name and status of the connection.
NOTE:The functional range (how far your wireless signals travel) depends on WLAN
implementation, router manufacturer, and interference from other electronic devices or structural
barriers such as walls and floors.
Turning wireless devices on or off on page 16.)
Using a WLAN17
Setting up a new WLAN network
Required equipment:
●A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from
an Internet service provider (ISP)
●A wireless router (purchased separately) (2)
●Your new wireless computer (3)
NOTE:Some modems have a built-in wireless router. Check with your ISP to determine what type
of modem you have.
The illustration shows an example of a completed WLAN network installation that is connected to the
Internet. As your network grows, additional wireless and wired computers can be connected to the
network to access the Internet.
Configuring a wireless router
For help in setting up a WLAN, refer to the information provided by your router manufacturer or your
ISP.
The Windows operating system also provides tools to help you set up a new wireless network. To use
the Windows tools to set up your network, select Start > Control Panel > Network and Internet >
Network and Sharing Center > Set up a new connection or network > Set up a new network.
Then follow the on-screen instructions.
NOTE:It is recommended that you initially connect your new wireless computer to the router by
using the network cable provided with the router. When the computer successfully connects to the
Internet, you can disconnect the cable, and then access the Internet through your wireless network.
18Chapter 3 Networking
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