HP (Hewlett-Packard) A809 User Manual

OFFICEJET PRO 8000

User Guide

A809

HP Officejet Pro 8000 (A809) Printer Series

User Guide

Hewlett-Packard Company notices

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Windows and Windows XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1. Read and understand all instructions in the documentation that comes with the device.

2. Observe all warnings and instructions marked on the product.

3. Unplug this product from wall outlets before cleaning.

4. Do not install or use this product near water, or when you are wet.

5. Install the product securely on a stable surface.

6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

7. If the product does not operate normally, see

troubleshoot.

8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

9. Use only the external power adaptor/battery provided with the device.

Maintain and

Contents

1 Get started

Find other resources for the product .........................................................................................7

Find the device model number .................................................................................................8

Accessibility ..............................................................................................................................9

Understand the device parts .....................................................................................................9

Front view .................................................... .....................................................................10

Control panel ....................................................................................................................10

Back view ............................... ..........................................................................................11

Connection information ...........................................................................................................11

Turn off the device ..................................................................................................................12

Eco-Tips .................................................................................................................................12

2 Install the accessories

Install the duplexer .................................................................................................................13

Install Tray 2 ...................................................... ................................................. ....................13

Turn on accessories in the printer driver .................................................................................14

To turn on accessories on Windows computers ................................................... ............14

To turn on accessories on Macintosh computers ..............................................................14

3 Use the device

Select print media ...................................................................................................................15

Recommended papers for printing .................................................................................... 15

Tips for selecting and using print media ...........................................................................17

Understand specifications for supported media ........................................ ........................18

Understand supported sizes .......................................................... ............................. 18

Understand supported media types and weights ........................................................20

Set minimum margins .......................................................................................................21

Load media .............................................................................................................................22

Configure trays .......................................................................................................................23

Change print settings ..............................................................................................................24

To change settings from an application for current jobs (Windows) ..................................25

To change default settings for all future jobs (Windows) ..................................................25

To change settings (Mac OS X) ........................................................................ ................25

Print on both sides (duplexing) ............................ .................................. .................................25

Guidelines for printing on both sides of a page .................................................................26

Perform duplexing .............................................................................................................26

Print on special and custom-sized media ...............................................................................27

Print borderless .......................................................... ............................ ................................28

To print a borderless document (Windows) ......................................................................28

To print a borde rless document (Mac OS X) ....................................................................28

Print a Web page (Windows only) ..........................................................................................29

Cancel a print job ....................................................................................................................29

4 Configure and manage

Manage the device .................................................................................................................31

Monitor the device ......................................................................................... ...................32

Administer the device .................................................................................... ...................33

Use device management tools ...............................................................................................34

Embedded Web server .................................................................................... .................34

To open the embedded Web server ...........................................................................34

Embedded Web server pages ....................................................................................35

HP Toolbox (Windows) .................................................................................. ...................36

Open the HP Toolbox .......................................................... .............................. .........36

HP Toolbox tabs .........................................................................................................37

Network Toolbox .........................................................................................................38

Use the HP Solution Center (Windows) ............................................................................38

HP Printer Utility (Mac OS X) ................................................................................. ...........38

Open the HP Printer Utility ..........................................................................................38

HP Printer Utility panels ..............................................................................................39

Use the HP Device Manager ......................................................................................40

Understand the self-test diagnostic page ................................................................................40

Understand the network configuration or wireless (some models only) status report .............41

Configure the device (Windows) ................................................ .............................................43

Direct connection ..............................................................................................................43

To install the software before connecting the device (recommended) ........................43

To connect the device before installing the software ..................................................43

To share the device on a locally shared network .................................................. ......44

Network connection ..........................................................................................................44

Install the device on a network .................................................................................... 45

Install the device software on client computers ........................................................... 45

Install the printer driver using Add Printer ...................................................................46

Install the device in a pure IPV6 network environment ...............................................46

Configure the device (Mac OS X) ...........................................................................................47

To install the software for network or direct connection .................. ..................................47

To share the device on a locally shared network ..............................................................47

Set up the device for wireless communication (some models only) ........................................48

Understand 802.11 wireless network settings ..................................................................49

To set up wireless communication using the installer (Windows) .....................................50

To set up the device for wireless communication using the installer (Mac OS X) .............50

Connect the device using an ad hoc wireless network connection ...................................51

To turn off wireless communication ..................................................................................51

Configure your firewall to work with HP devices ...............................................................51

Change the connection method ........................................................................................52

Guidelines for ensuring wireless network security ............................................................53

To add hardware addresses to a wireless access point .............................................53

Other guidelines ..........................................................................................................53

Uninstall and reinstall the software .........................................................................................54

5 Maintain and troubleshoot

Supported ink cartridges .........................................................................................................57

Replace the ink cartridges ......................................................................................................58

Contents

Maintain the printheads ..........................................................................................................59

To check printhead health ...................................................................... ....................... ...59

To print the print quality diagnostic page ..........................................................................59

To align the printheads .....................................................................................................61

To clean the printheads ..................................................................... ...............................61

To clean the printhead contacts manually ........................................................................62

To calibrate the linefeed ...................................................................................................64

To replace the printheads .................................................................................................64

Store printing supplies ............................................................................................................66

Store ink cartridges ...........................................................................................................66

Store printheads ...............................................................................................................66

Troubleshooting tips and resources ........................................................................................66

Solve printing problems ..........................................................................................................67

The device shuts down unexpectedly ...............................................................................67

The device is not responding (nothing prints) ............................ ........................ ...............67

Printer lights are blinking ..................................................................................................68

Device takes a long time to print .......................................................................................68

Placement of the text or graphics is wrong .............................. ........................... ..............69

The device prints half a page, then ejects the paper ........................................................69

Device is printing from the wrong input tray ......................................................................70

Poor print quality and unexpected printouts ............................................................................70

General print quality troubleshooting ................................................................................70

Meaningless characters print ............................................................................................71

Ink is smearing .......................................................................................................... .......71

Ink is not filling the text or graphics completely .................................................................72

Output is faded or dull colored ..........................................................................................72

Colors are printing as black and white ........................................... ...................................72

Wrong colors are printing ..................................................................................................72

Printout shows bleeding colors .........................................................................................72

The printout has a horizontal band of distortion near the bottom of a borderless print .....73

Colors do not line up properly ...................................................... .....................................73

Text or graphics are streaked ...........................................................................................74

Something on the page is missing or incorrect .................................................................74

Solve paper-feed problems .....................................................................................................74

Optional Tray 2 cannot be inserted ...................................................................................74

Media stops halfway .........................................................................................................74

Another paper-feed problem is occurring ..........................................................................74

Solve device management problems ............................................................ ..........................76

Embedded Web server cannot be opened .......................................................................76

Solve network problems ...................................................... ............................. ......................77

Solve wireless problems .........................................................................................................77

Basic wireless troubleshooting .........................................................................................78

Advanced wireless troubleshooting ..................... ........................................... ..................78

Make sure your computer is connected to your network .............................................79

Make sure that the HP device is connected to your network ......................................80

Check to see if the firewall software is blocking communication .................................81

Make sure the HP device is online and ready ...................................................... .. .....81

Your wireless router is using a hidden SSID ...............................................................82

Make sure the wireless version of the HP device is set as the default printer

driver (Windows only) ...................................................................................... ...........82

Make sure the HP Network Devices Support service is running (Windows only) ........82

Add hardware addresses to a wireless access point (WAP) .......................................83

Troubleshoot installation issues ..............................................................................................83

Hardware installation suggestions ....................................................................................83

Software installation suggestions ...................................................................................... 84

Solve network problems ...................................................................................................84

Clear jams ................................ ................................ ..............................................................86

Clear a jam in the device ............................... .......................................................... .........86

Tips for avoiding jams .......................................................................................................87

Errors ......................................................................................................................................87

Printhead(s) Missing - The following printhead appears to be missing, not detected,

or incorrectly installed ................................................... .............................................. ......88

Incompatible Printhead - The following printhead is not intended for use in this

printer ...............................................................................................................................88

Printhead problem - The following printhead has a problem .............................................88

Device Disconnected ........................................................................................................88

Replace Cartridge(s) Soon - Replace the following cartridge soon ...................................88

Cartridge Problem - The following cartridge appears to be missing or damaged ..............89

Cartridge Problem - The following cartridge must be replaced .........................................89

Paper Mismatch - Paper detected does not match paper size or type selected ...............89

The cartridge cradle cannot move. Please turn device power off. Check device for

paper jam or other obstruction ..........................................................................................89

Paper Jam - There is a paper jam (or misfeed). Clear the jam and press the

Resume button on the printer ............................. ............................ ..................................89

The printer is out of paper. Load more paper and press the Resume button on the

front of the printer .............................................................................................................89

Incompatible Cartridge(s) - The following cartridge is not intended for use in this

printer. ................................ ................................ ..............................................................90

Printer Offline - Your printer is currently offline ......................................... ........................90

Printer Paused - Your printer is currently paused ....................... ......................................90

Document failed to print - The job failed to print due to an error in the printing

system ..............................................................................................................................91

General printer error.................................................................. ................................... .....91

6 Control-panel lights reference

Interpreting control-panel lights ..............................................................................................92

A HP supplies and accessories

Order printing supplies online .................................................................................................97

Accessories ............................................................................................................................97

Contents

Supplies .................................................................................... ..............................................98

Ink cartridges and printheads ...........................................................................................98

HP media ...................................................................... ....................................................98

B Support and warranty

Obtain electronic support ............................................................................... .........................99

Hewlett-Packard limited warranty statement .........................................................................100

Ink cartridge warranty information ......................................................................................... 101

Obtain HP telephone support ...............................................................................................102

Before you call ................................................................................................................102

Support process .............................................................................................................. 102

HP support by phone .......................................................................................... ............103

Phone support period ...............................................................................................103

Telephone support numbers .....................................................................................104

Placing a call .............................................................................................................105

After the phone support period .................................................................................105

Additional warranty options .............................................................................................105

HP Quick Exchange Service (Japan) ..............................................................................106

HP Korea customer support ........................................ ........................................ ...........106

Prepare the device for shipment ...........................................................................................107

Remove the ink cartridges and printheads before shipment ...........................................107

Pack the device ..................................................................................................... ...............109

C Device specifications

Physical specifications ......................................................................... .................................111

Product features and capacities ...........................................................................................112

Processor and memory specifications ................................................................................ ..112

System requirements ............................................................................................................112

Network protocol specifications ........................................................ ....................................113

Embedded Web server specifications ................................................................................... 114

Print resolution ......................................................................................................................114

Environmental specifications ................................................................................................114

Electrical specifications .........................................................................................................114

Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) ...............115

D Regulatory information

FCC statement .....................................................................................................................116

Notice to users in Korea ........................................................ ...............................................117

VCCI (Class B) compliance statement for users in Japan ....................................................117

Notice to users in Japan about the power cord .....................................................................117

Toxic and hazardous substance table ..................................................................................117

Regulatory information for wireless products ........................................................................118

Exposure to radio frequency radiation ............................................................................118

Notice to users in Brazil ............................................ ......................................................118

Notice to users in Canada ....................... ............................................. ..........................118

Notice to users in Taiwan ...................... .......................................... ...............................119

European Union regulatory notice ..................................................................................120

Regulatory model number ..................................................... .......................... .....................120

Declaration of conformity ......................................................................................................121

Environmental product stewardship program .......................................................................123

Paper use .......................................................................................................................123

Plastics ...................................... ............................................................................ .........123

Material safety data sheets ...................................................... .......................................123

Recycling program ..........................................................................................................123

HP inkjet supplies recycling program ..............................................................................123

Disposal of waste equipment by users in private households in the European Union ....124

Power consumption ........................................................................................................125

Chemical Substances .....................................................................................................125

Third-party licenses ..............................................................................................................126

Index...........................................................................................................................................131

Get started

This guide provides details about how to use the device and to resolve problems.

•

Find other resources for the product Find the device model number

• Accessibility

• Understand the device parts

• Connection information

• Turn off the device

• Eco-Tips

•

Find other resources for the product

You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources:

Resource Description Location

Setup poster Provides illustrated setup

Readme file and release notes

Wireless Getting Started Guide (some models only)

Device management tools (network connection)

HP Toolbox (Microsoft Windows®)

HP Printer Utility (Mac OS X) Contains tools to configure

information.

Provide late-breaking information and troubleshooting tips.

Provides instructions for setting up the device’s wireless function.

Allows you to view status information, change settings, and manage the device.

For more information, see

Embedded Web server.

Provides information about printhead health and access to maintenance services.

For more information, see

Toolbox (Windows).

print settings, calibrate the device, clean the printheads, print the configuration page, and find support information from the Web site.

For more information, see

Printer Utility (Mac OS X).

A printed version of this document is provided with the device, it is also available on the HP Web site

www.hp.com/support.

Included on the Starter CD.

A printed version of the document is provided with the device.

Available from a connected computer.

Typically installed with the device software.

Get started

Chapter 1

(continued)

Resource Description Location

Control panel Provides status, error, and

Logs and reports Provides information about

Configuration page

Print quality diagnostic page Diagnoses issues affecting

HP Web sites Provide the latest printer

HP telephone support Lists information to contact

HP Solution Center (Windows) Allows you to change device

warning information about operations.

events that have occurred.

Device information:

•

Product name

Model number

Serial number

Firmware version

number

Accessories installed (for

•

example, Tray 2) Number of pages printed

•

from the trays and accessories

Printing supply status

•

print quality and helps you decide whether to run any maintenance services to improve the print quality of your printouts.

software, and product and support information.

HP.

settings, order supplies, start, and access the onscreen Help. Depending on the devices you have installed, the HP Solution Center provides additional features, such as access to the HP photo and imaging software and the Fax Setup Wizard. For more information, see

Use the HP Solution Center (Windows).

For more information, see

Control panel.

For more information, see

Monitor the device.

For more information, see

Understand the self-test diagnostic page.

For more information, see To

print the print quality diagnostic page.

www.hp.com/support www.hp.com

For more information, see

Obtain HP telephone support.

Typically installed with the device software.

Find the device model number

In addition to the model name that appears on the front of the device, this device has a specific model number. You can use this number to help determine which supplies or accessories are available for your product, as well as when obtaining support.

Get started

The model number is printed on a label located inside the device, near the ink cartridges area.

Accessibility

The device provides a number of features that make it accessible for people with disabilities.

Visual

The device software is accessible for users with visual impairments or low vision through the use of your operating-system's accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voiceto-text applications. For users who are color blind, colored buttons and tabs used in the software and on the control panel have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the device software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at

For accessibility information for Mac OS X, visit the Apple Web site at

accessibility.

www.hp.com/accessibility.

www.apple.com/

Understand the device parts

• Front view Control panel

• Back view

•

Understand the device parts

Chapter 1

Front view

1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Ink cartridge door 6 Ink cartridges 7 Printhead latch 8 Printheads 9 Tray 2 (Tray 2 is sold as an accessory. For ordering information, see Accessories.)

Control panel

For more information about interpreting control-panel lights, see Control-panel lights

reference.

1 Ink cartridge lights 2 Printhead lights

Get started

Back view

(continued)

NOTE: The printhead lights are only visible when a printhead needs attention.

Network button (available with some models) Wireless button

Cancel button

Resume button and light

6 Power button and light

1 Power input 2 Ethernet network port 3 Rear universal serial bus (USB) port 4 Automatic two-sided printing accessory (duplexer) 5 Duplex rear access door latch

(available with some models)

Connection information

Description Recommended

USB connection

Ethernet (wired) connection

number of connected computers for best performance

One computer connected with a USB cable to the rear USB

2.0 high-speed port on the device.

Up to five computers connected to the device using a hub or router.

Supported software features

All features are supported.

Setup instructions

Follow the setup poster guide for detailed instructions.

Follow the instructions in the getting started guide, and then see

share the device on a locally shared network

in this guide for further instructions.

Connection information

Chapter 1 (continued)

Description Recommended

Printer sharing

802.11 wireless (some models only)

number of connected computers for best performance

Up to five computers. The host computer must

be turned on at all times, or the other computers cannot print to the device.

Up to five computers connected to the device using a hub or router.

Turn off the device

Turn off the HP product by pressing the Power button located on the product. Wait until the Power light turns off before unplugging the power cord or turning off a power source. If you improperly turn off the HP product, the print carriage might not return to the correct position, which might cause problems with the printheads and print quality issues.

Supported software features

All features resident on the host computer are supported. Only print is supported from the other computers.

All features are supported.

Setup instructions

Follow the instructions in To share the device

on a locally shared network.

Follow the instructions in

Set up the device for wireless communication (some models only).

Eco-Tips

HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this product, please visit the HP Eco Solutions website for more information on HP's environmental initiatives.

www.hp.com/hpinfo/globalcitizenship/environment/

• Duplex printing: Use Paper-saving Printing to print two-sided documents with

• Smart Web printing: The HP Smart Web Printing interface includes a Clip Book

• Energy Savings Information: To determine the ENERGY STAR® qualification

• Recycled Materials: For more information regarding recycling of HP products,

multiple pages on same sheet to reduce paper usage. For more information, see

Print on both sides (duplexing).

and Edit Clips window where you can store, organize, or print clips you have gathered from the Web. For more information, see

Print a Web page (Windows

only).

status for this product, see

Power consumption.

please visit:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Get started

Install the accessories

This section contains the following topics:

•

Install the duplexer Install Tray 2

• Turn on accessories in the printer driver

•

Install the duplexer

You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see

To install the duplexer

Ÿ Slide the duplexer into the device until the unit locks into place. Do not press the

buttons on either side of the duplexer when installing the unit; use them only for removing the unit from the device.

Print on both sides (duplexing).

Install Tray 2

NOTE: Tray 2 is sold as an accessory. For ordering information, see Accessories.

Tray 2 can hold up to 250 sheets of plain paper.

To install Tray 2

1. Unpack the tray, remove the packing tapes and materials, and move the tray to the

prepared location. The surface must be sturdy and level.

2. Turn off the device, and disconnect the power cord.

3. Set the device on top of the tray.

CAUTION: Be careful to keep your fingers and hands clear of the bottom of

the device.

4. Connect the power cord and turn on the device.

5. Enable Tray 2 in the printer driver. For more information, see

in the printer driver.

Turn on accessories

Install the accessories

Chapter 2

Turn on accessories in the printer driver

• To turn on accessories on Windows computers To turn on accessories on Macintosh computers

•

To turn on accessories on Windows computers

After you install the device software on Windows computers, Tray 2 must be turned on in the print driver in order for it to work with the device. (The duplexer does not need to be turned on.)

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or Click Start, click Control Panel, and then double-click Printers.

2. Right-click the icon for the preferred printer driver, and then click Properties.

3. Select one of these tabs: Configure, Device Settings, or Device Options. (The

name of the tab depends on the printer driver and the operating system.)

4. On the selected tab, click the accessory that you want to turn on, click Installed from the drop-down menu, and then click OK.

To turn on accessories on Macintosh computers

Mac OS X automatically turns on all accessories in the printer driver when you install the device software. If you add a new accessory later, follow these steps:

Install the accessories

Mac OS X (v10.4)

1. Double-click Macintosh HD, double-click Applications, double-click Utilities, and then double-click Printer Setup Utility.

2. On the Printer List window, click once on the device you want to set up to select it.

3. From the Printers menu, select Show info.

4. Click the Names and Location drop-down menu and select Installable Options.

5. Check the accessory that you want to turn on.

6. Click Apply Changes.

Mac OS X (v10.5)

1. Open the System Preferences and then select Print & Fax.

2. Click Options & Supplies.

3. Click the Driver tab.

4. Select the options you want to install, and then click OK.

Use the device

This section contains the following topics:

•

Select print media Load media

• Configure trays

• Change print settings

• Print on both sides (duplexing)

• Print on special and custom-sized media

• Print borderless

• Print a Web page (Windows only)

• Cancel a print job

•

Select print media

The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at media.

www.hp.com for more information about HP

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks & dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

•

Recommended papers for printing Tips for selecting and using print media

• Understand specifications for supported media

• Set minimum margins

•

Recommended papers for printing

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

Use the device

Chapter 3

Depending on your country/region, some of these papers might not be available.

HP Brochure Paper HP Superior Inkjet

Paper

HP Bright White Inkjet Paper

HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces

HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for

HP Multipurpose Paper HP Multipurpose Paper is a high-quality multifunction paper. It

HP Premium Presentation Paper

HP Professional Paper HP Premium Inkjet

Transparency Film

HP Advanced Photo Paper

HP Everyday Photo Paper

These papers are glossy-coated or matte-coated on both sides for two-sided use. They are the perfect choice for near-photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no showthrough, which makes it ideal for newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder blacks and vivid colors.

documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents.

copies, drafts, memos and other everyday documents. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents

features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents.

These papers are heavy two-sided matte papers perfect for presentation, proposals, reports and newsletters. They are heavyweight for an impressive look and feel.

HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive. This film is easy to use and handle and dries quickly without smudging.

This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.

Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in matte finish in 8.5 x 11 inch, A4, and 10 x 15 cm (4 x 6 inch). It is acid-free for longer lasting documents.

To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

HP Photo Value Packs:

HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing

Use the device

affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.

Tips for selecting and using print media

For the best results, observe the following guidelines:

• Always use media that conforms to the device specifications. For more information, see

• Load only one type of media at a time into a tray. If you place a special media on top of a plain media, then you may end up with a paper jam or an incorrect print.

• For Tray 1 and Tray 2, load media print-side down, aligned against the back of the tray. Center the media in the input tray, and adjust the paper-width guides. For more information, see

NOTE: Tray 2 is sold as an accessory. For ordering information, see

Accessories.

• Tray 2 is designed to hold only plain paper.

• Do not overload the trays. For more information, see

supported media. HP recommends loading special media no higher than 2/3 full.

• To prevent jams, poor print quality, and other printing problems, avoid the following media:

ƕ Multipart forms ƕ Media that is damaged, curled, or wrinkled ƕ Media with cutouts or perforations ƕ Media that is heavily textured, embossed, or does not accept ink well ƕ Media that is too lightweight or stretches easily

Understand specifications for supported media.

Load media.

Understand specifications for

Cards and envelopes

• Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also, avoid cards and envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged.

• Use tightly constructed envelopes, and make sure the folds are sharply creased.

• Load envelopes with the flaps facing up and to the right or the back of the device.

Select print media

Chapter 3

Photo media

•Use the Best mode to print photographs. Note that in this mode, printing takes longer and more memory is required from your computer.

• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing.

Transparencies

• Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the device.

• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing.

Custom-sized media

• Use only custom-sized media that is supported by the device.

• If your application supports custom-sized media, set the media size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on customsized media.

Understand specifications for supported media

Use the Understand supported sizes and Understand supported media types and

weights tables to determine the correct media to use with your device, and determine

what features will work with your media. Always use the correct media-type settings in the printer driver, and configure the trays

for the correct media type. HP recommends testing any paper before buying it in large quantities.

•

Understand supported sizes Understand supported media types and weights

•

Understand supported sizes

NOTE: Tray 2 is sold as an accessory. For ordering information, see Accessories.

Media size Tray 1 Tray 2 Standard media sizes

U.S. Letter (216 x 279 mm; 8.5 x 11 inches)

8.5 x 13 inches (216 x 330 mm)

U.S. Legal (216 x 356 mm; 8.5 x 14 inches)

A4 (210 x 297 mm; 8.3 x 11.7 inches)

U.S. Executive (184 x 267 mm; 7.25 x

10.5 inches)

Use the device

Duplexer

(continued)

Media size Tray 1 Tray 2

U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches)

B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)

A5 (148 x 210 mm; 5.8 x 8.3 inches)

Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches)

Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches)

Borderless B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)

Envelopes

U.S. #10 Envelope (105 x 241 mm; 4.12 x

9.5 inches) Monarch Envelope (98 x 191 mm; 3.88 x

7.5 inches) Card Envelope (111 x 152 mm; 4.4 x 6

inches) A2 Envelope (111 x 146 mm; 4.37 x 5.75

inches) DL Envelope (110 x 220 mm; 4.3 x 8.7

inches) C5 Envelope (162 x 229 mm; 6.4 x 9

inches) C6 Envelope (114 x 162 mm; 4.5 x 6.4

inches) Japanese Envelope Chou #3 (120 x 235

mm; 4.7 x 9.3 inches) Japanese Envelope Chou #4 (90 x 205

mm; 3.5 x 8.1 inches)

Cards

Index card (76.2 x 127 mm; 3 x 5 inches)

Duplexer

Index card (102 x 152 mm; 4 x 6 inches)

Index card (127 x 203 mm; 5 x 8 inches)

Index card (216 x 279 mm; 8.5 x 11 inches)

Hagaki* (100 x 148 mm; 3.9 x 5.8 inches)

Ofuku Hagaki (148 x 200 mm; 5.8 x 7.9 inches) *

Select print media

Chapter 3

(continued)

Media size Tray 1 Tray 2

Duplexer

Photo media

Photo media (76.2 x 127 mm; 3 x 5 inches)

Photo media (102 x 152 mm; 4 x 6 inches)

Photo media with tear-off tab (102 x 152 mm; 4 x 6 inches)

Borderless photo media (102 x 152 mm; 4 x 6 inches)

Borderless photo media (5 x 7 inches)

Borderless photo media (8.5 x 11 inches)

Other media

Custom-sized media between 76.2 to 216 mm wide and 127 to 356 mm long (3 to

8.5 inches wide and 5 to 14 inches long)

* The device is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post.

Understand supported media types and weights

NOTE: Tray 2 is sold as an accessory. For ordering information, see Accessories.

Tray Type Weight Capacity

Tray 1 Paper

Transparencies Up to 70 sheets

Photo media

Labels Up to 100 sheets

Envelopes

Cards

60 to 105 g/m (16 to 28 lb bond)

250 g/m (66 lb bond)

75 to 90 g/m (20 to 24 lb bond

envelope) Up to 200 g/m

(110 lb index)

Up to 250 sheets of plain paper

(25 mm or 1 inch stacked)

(17 mm or 0.67 inch stacked)

Up to 100 sheets (17 mm or 0.67 inch

stacked)

(17 mm or 0.67 inch stacked)

Up to 30 sheets (17 mm or 0.67 inch

stacked)

Up to 80 cards

Use the device

(continued)

Tray Type Weight Capacity

Tray 2 Plain paper only

Duplexer Paper

Output-bin

Set minimum margins

The document margins must match (or exceed) these margin settings in portrait orientation.

60 to 105 g/m

(16 to 28 lb bond)

Up to 250 sheets of plain paper

(25 mm or 1.0 inch stacked)

60 to 105 g/m

Not applicable

(16 to 28 lb bond)

All supported media Up to 150 sheets of

plain paper (text printing)

Media (1) Left

margin

U.S. Letter U.S. Legal

3.3 mm (0.13 inch)

A4 U.S. Executive U.S. Statement

8.5 x 13 inches B5 A5 Cards Custom-sized media Photo media

Envelopes 3.3 mm (0.13

inch)

(2) Right margin

3.3 mm (0.13 inch)

(3) Top margin

3.3 mm (0.13 inch)

16.5 mm (0.65 inch)

Select print media

(4) Bottom margin

3.3 mm (0.13 inch)

16.5 mm (0.65 inch)

Chapter 3

NOTE: If you are using the duplexer to print on both sides of the paper, the minimum top and bottom margins must match or exceed 12 mm (0.47 inch).

NOTE: For Mac OS X, the minimum bottom margin for all the media (except envelope, Hagaki, and Ofuku Hagaki) is 12 mm (0.47 inch).

Load media

This section provides instructions for loading media into the device.

NOTE: Tray 2 is sold as an accessory. For ordering information, see Accessories.

To load Tray 1 (main tray)

1. Lift the output tray.

2. Slide the media guides out to the widest setting.

3. Insert the media print-side down in the center of the tray, make sure the media

does not exceed the line marking in the tray. Slide the media guides towards the center until they touch the left and right sides of the media, and then gently push the paper stack to the back of the tray.

NOTE: Do not load paper while the device is printing.

Use the device

4. Lower the output tray.

5. Pull out the extension on the output tray.

NOTE: For media longer than 11 inches (279 mm), pull the extension out to

the maximum extended position.

To load Tray 2

1. Pull the tray out of the device by grasping the front of the tray.

2. Slide the media guides out to the widest setting.

3. Insert the media print-side down in the center of the tray, make sure the media

NOTE: Do not load paper while the device is printing.

4. Gently reinsert the tray.

5. Pull out the extension on the output tray. NOTE: For media longer than 11 inches (279 mm), pull the extension out to

the maximum extended position.

Configure trays

NOTE: Tray 2 is sold as an accessory. For ordering information, see Accessories.

To configure trays, you must have Tray 2 installed and turned on in the printer driver.

Configure trays

Chapter 3

By default, the device draws media from Tray 1. If Tray 1 is empty, the device draws media from Tray 2 (if it is installed and loaded with media). You can change this default setting by using the following features:

• Tray Lock: Use this feature to protect special media such as letterhead or preprinted media from accidental use. If the device runs out of media while printing a document, it will not use media from a locked tray to complete the print job.

• Default Tray: Use this feature to determine the first tray from which the device draws media.

NOTE: To use the Tray Lock and Default Tray settings, you must select the automatic tray selection option in the device software. If the device is on a network and you set a Default Tray, the setting will affect all users of the device.

Tray 2 is designed to hold only plain paper. The following table lists possible ways you can use the tray settings to meet your

printing needs.

I want to... Follow these steps

Load both trays with the same media, and have the device pick media from one tray if the other one is empty.

Have both special media (such as transparencies or letterhead) and plain paper loaded in the trays.

Load media in both trays but have the device pick media from a specific tray first.

To configure the trays

1. Make sure the device is turned on.

2. Perform one of the following:

• Embedded Web server: Click the Settings, tab and click Paper Handling in

the left panel.

• HP Toolbox (Windows): Click the Services, tab and click Paper Handling.

• HP Printer Utility (Mac OS X): Click Trays Configuration from the Printer

Settings panel.

3. Change the desired tray setting, and then press OK or Apply.

Change print settings

You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the driver.

Load media in Tray 1 and Tray 2. For

•

more information, see Load media. Make sure TrayLock is disabled.

•

Load special media in Tray 1 and plain

•

paper in Tray 2. Make sure the default tray is set to Tray 2.

•

Make sure Tray Lock is set to Tray 1.

•

Load media in Tray 1 and Tray 2.

•

Make sure Default Tray is set to the

•

appropriate tray.

Use the device

NOTE: To set print settings for all print jobs, make the changes in the printer driver.

For more information about the features of the Windows printer driver, see the online help for the driver. For more information about printing from a specific application, see the documentation that came with the application.

• To change settings from an application for current jobs (Windows) To change default settings for all future jobs (Windows)

• To change settings (Mac OS X)

•

To change settings from an application for current jobs (Windows)

1. Open the document that you want to print.

2. On the File menu, click Print, and then click Setup, Properties, or Preferences.

(Specific options may vary depending on the application that you are using.)

3. Choose the printing shortcut that you want, and then click OK, Print, or a similar command.

To change default settings for all future jobs (Windows)

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or Click Start, click Control Panel, and then double-click Printers.

NOTE: If prompted, enter the computer administrator's password.

2. Right-click the printer icon, and then click Properties, Document Defaults, or Printing Preferences.

3. Change the settings that you want, and then click OK.

To change settings (Mac OS X)

1. On the File menu, click Page Setup.

NOTE: In Mac OS X (v10.5), some applications do not have a Page Setup menu, it is part of the Print menu.

2. Change the settings that you want (such as paper size), and then click OK.

3. On the File menu, click Print to open the printer driver.

4. Change the settings that you want (such as media type), and then click OK or Print.

Print on both sides (duplexing)

You can print on both sides of a sheet of media, either automatically by using the automatic two-sided printing accessory (duplexer) or manually by turning the media over and feeding it into the device again.

•

Guidelines for printing on both sides of a page Perform duplexing

•

Print on both sides (duplexing)

Chapter 3

Guidelines for printing on both sides of a page

• Always use media that conforms to the device specifications. For more information, see

Understand specifications for supported media.

• Specify duplex options in your application or in the printer driver.

• Do not print on both sides of transparencies, envelopes, photo paper, glossy media, or paper lighter than 16 lb bond (60 g/m

). Jams might occur with these media types.

• Several kinds of media require a specific orientation when you print on both sides of a page, such as letterhead, preprinted paper, and paper with watermarks and prepunched holes. When you print from a computer running Windows, the device prints the first side of the media first. When you print from a computer using Mac OS X, the device prints the second side first. Load the media with the front side facing down.

• For auto-duplexing, when printing finishes on one side of the media, the device holds the media and pauses while the ink dries. Once the ink dries, the media is pulled back into the device and the second side is printed. When printing is complete, the media is dropped onto the output tray. Do not grab it before printing is complete.

• You can print on both sides of supported custom-sized media by turning the media over and feeding it into the device again. For more information, see

specifications for supported media.

Perform duplexing

) or heavier than 28 lb bond (105 g/

Understand

NOTE: You can perform manual duplexing by first printing only the odd pages, flipping the pages over, and then printing only the even pages.

To print automatically on both sides of a page (Windows)

1. Load the appropriate media. For more information, see

Guidelines for printing on

both sides of a page and Load media.

2. Make sure the duplexer is properly installed. For more information, see

Install the

duplexer.

3. With a document open, click Print on the File menu, and then select a printing shortcut.

4. Change any other settings, and then click OK.

5. Print your document.

To print automatically on both sides of a page (Mac OS X)

1. Load the appropriate media. For more information, see

Guidelines for printing on

both sides of a page and Load media.

2. Make sure the duplexer is properly installed. For more information, see

Install the

duplexer.

3. Verify that you are using the correct printer and page size in the Page Setup.

4. On the File menu, click Print.

5. Select Copies and Pages from the drop-down list.

6. Select the Two-sided Printing option.

Use the device

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