OFFICEJET PRO 8000
User Guide
A809
HP Officejet Pro 8000 (A809) Printer
Series
User Guide
Copyright information
© 2009 Copyright Hewlett-Packard
Development Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of HewlettPackard, except as allowed under
copyright laws.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
Acknowledgements
Windows and Windows XP are U.S.
registered trademarks of Microsoft
Corporation. Windows Vista is either a
registered trademark or trademark of
Microsoft Corporation in the United
States and/or other countries.
Safety information
Always follow basic safety
precautions when using this product
to reduce risk of injury from fire or
electric shock.
1. Read and understand all
instructions in the documentation that
comes with the device.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall
outlets before cleaning.
4. Do not install or use this product
near water, or when you are wet.
5. Install the product securely on a
stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
7. If the product does not operate
normally, see
troubleshoot.
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
9. Use only the external power
adaptor/battery provided with the
device.
Maintain and
Contents
1 Get started
Find other resources for the product .........................................................................................7
Find the device model number .................................................................................................8
Accessibility ..............................................................................................................................9
Understand the device parts .....................................................................................................9
Front view .................................................... .....................................................................10
Control panel ....................................................................................................................10
Back view ............................... ..........................................................................................11
Connection information ...........................................................................................................11
Turn off the device ..................................................................................................................12
Eco-Tips .................................................................................................................................12
2 Install the accessories
Install the duplexer .................................................................................................................13
Install Tray 2 ...................................................... ................................................. ....................13
Turn on accessories in the printer driver .................................................................................14
To turn on accessories on Windows computers ................................................... ............14
To turn on accessories on Macintosh computers ..............................................................14
3 Use the device
Select print media ...................................................................................................................15
Recommended papers for printing .................................................................................... 15
Tips for selecting and using print media ...........................................................................17
Understand specifications for supported media ........................................ ........................18
Understand supported sizes .......................................................... ............................. 18
Understand supported media types and weights ........................................................20
Set minimum margins .......................................................................................................21
Load media .............................................................................................................................22
Configure trays .......................................................................................................................23
Change print settings ..............................................................................................................24
To change settings from an application for current jobs (Windows) ..................................25
To change default settings for all future jobs (Windows) ..................................................25
To change settings (Mac OS X) ........................................................................ ................25
Print on both sides (duplexing) ............................ .................................. .................................25
Guidelines for printing on both sides of a page .................................................................26
Perform duplexing .............................................................................................................26
Print on special and custom-sized media ...............................................................................27
Print borderless .......................................................... ............................ ................................28
To print a borderless document (Windows) ......................................................................28
To print a borde rless document (Mac OS X) ....................................................................28
Print a Web page (Windows only) ..........................................................................................29
Cancel a print job ....................................................................................................................29
1
4 Configure and manage
Manage the device .................................................................................................................31
Monitor the device ......................................................................................... ...................32
Administer the device .................................................................................... ...................33
Use device management tools ...............................................................................................34
Embedded Web server .................................................................................... .................34
To open the embedded Web server ...........................................................................34
Embedded Web server pages ....................................................................................35
HP Toolbox (Windows) .................................................................................. ...................36
Open the HP Toolbox .......................................................... .............................. .........36
HP Toolbox tabs .........................................................................................................37
Network Toolbox .........................................................................................................38
Use the HP Solution Center (Windows) ............................................................................38
HP Printer Utility (Mac OS X) ................................................................................. ...........38
Open the HP Printer Utility ..........................................................................................38
HP Printer Utility panels ..............................................................................................39
Use the HP Device Manager ......................................................................................40
Understand the self-test diagnostic page ................................................................................40
Understand the network configuration or wireless (some models only) status report .............41
Configure the device (Windows) ................................................ .............................................43
Direct connection ..............................................................................................................43
To install the software before connecting the device (recommended) ........................43
To connect the device before installing the software ..................................................43
To share the device on a locally shared network .................................................. ......44
Network connection ..........................................................................................................44
Install the device on a network .................................................................................... 45
Install the device software on client computers ........................................................... 45
Install the printer driver using Add Printer ...................................................................46
Install the device in a pure IPV6 network environment ...............................................46
Configure the device (Mac OS X) ...........................................................................................47
To install the software for network or direct connection .................. ..................................47
To share the device on a locally shared network ..............................................................47
Set up the device for wireless communication (some models only) ........................................48
Understand 802.11 wireless network settings ..................................................................49
To set up wireless communication using the installer (Windows) .....................................50
To set up the device for wireless communication using the installer (Mac OS X) .............50
Connect the device using an ad hoc wireless network connection ...................................51
To turn off wireless communication ..................................................................................51
Configure your firewall to work with HP devices ...............................................................51
Change the connection method ........................................................................................52
Guidelines for ensuring wireless network security ............................................................53
To add hardware addresses to a wireless access point .............................................53
Other guidelines ..........................................................................................................53
Uninstall and reinstall the software .........................................................................................54
5 Maintain and troubleshoot
Supported ink cartridges .........................................................................................................57
Replace the ink cartridges ......................................................................................................58
2
Contents
Maintain the printheads ..........................................................................................................59
To check printhead health ...................................................................... ....................... ...59
To print the print quality diagnostic page ..........................................................................59
To align the printheads .....................................................................................................61
To clean the printheads ..................................................................... ...............................61
To clean the printhead contacts manually ........................................................................62
To calibrate the linefeed ...................................................................................................64
To replace the printheads .................................................................................................64
Store printing supplies ............................................................................................................66
Store ink cartridges ...........................................................................................................66
Store printheads ...............................................................................................................66
Troubleshooting tips and resources ........................................................................................66
Solve printing problems ..........................................................................................................67
The device shuts down unexpectedly ...............................................................................67
The device is not responding (nothing prints) ............................ ........................ ...............67
Printer lights are blinking ..................................................................................................68
Device takes a long time to print .......................................................................................68
Placement of the text or graphics is wrong .............................. ........................... ..............69
The device prints half a page, then ejects the paper ........................................................69
Device is printing from the wrong input tray ......................................................................70
Poor print quality and unexpected printouts ............................................................................70
General print quality troubleshooting ................................................................................70
Meaningless characters print ............................................................................................71
Ink is smearing .......................................................................................................... .......71
Ink is not filling the text or graphics completely .................................................................72
Output is faded or dull colored ..........................................................................................72
Colors are printing as black and white ........................................... ...................................72
Wrong colors are printing ..................................................................................................72
Printout shows bleeding colors .........................................................................................72
The printout has a horizontal band of distortion near the bottom of a borderless print .....73
Colors do not line up properly ...................................................... .....................................73
Text or graphics are streaked ...........................................................................................74
Something on the page is missing or incorrect .................................................................74
Solve paper-feed problems .....................................................................................................74
Optional Tray 2 cannot be inserted ...................................................................................74
Media stops halfway .........................................................................................................74
Another paper-feed problem is occurring ..........................................................................74
Solve device management problems ............................................................ ..........................76
Embedded Web server cannot be opened .......................................................................76
Solve network problems ...................................................... ............................. ......................77
3
Solve wireless problems .........................................................................................................77
Basic wireless troubleshooting .........................................................................................78
Advanced wireless troubleshooting ..................... ........................................... ..................78
Make sure your computer is connected to your network .............................................79
Make sure that the HP device is connected to your network ......................................80
Check to see if the firewall software is blocking communication .................................81
Make sure the HP device is online and ready ...................................................... .. .....81
Your wireless router is using a hidden SSID ...............................................................82
Make sure the wireless version of the HP device is set as the default printer
driver (Windows only) ...................................................................................... ...........82
Make sure the HP Network Devices Support service is running (Windows only) ........82
Add hardware addresses to a wireless access point (WAP) .......................................83
Troubleshoot installation issues ..............................................................................................83
Hardware installation suggestions ....................................................................................83
Software installation suggestions ...................................................................................... 84
Solve network problems ...................................................................................................84
Clear jams ................................ ................................ ..............................................................86
Clear a jam in the device ............................... .......................................................... .........86
Tips for avoiding jams .......................................................................................................87
Errors ......................................................................................................................................87
Printhead(s) Missing - The following printhead appears to be missing, not detected,
or incorrectly installed ................................................... .............................................. ......88
Incompatible Printhead - The following printhead is not intended for use in this
printer ...............................................................................................................................88
Printhead problem - The following printhead has a problem .............................................88
Device Disconnected ........................................................................................................88
Replace Cartridge(s) Soon - Replace the following cartridge soon ...................................88
Cartridge Problem - The following cartridge appears to be missing or damaged ..............89
Cartridge Problem - The following cartridge must be replaced .........................................89
Paper Mismatch - Paper detected does not match paper size or type selected ...............89
The cartridge cradle cannot move. Please turn device power off. Check device for
paper jam or other obstruction ..........................................................................................89
Paper Jam - There is a paper jam (or misfeed). Clear the jam and press the
Resume button on the printer ............................. ............................ ..................................89
The printer is out of paper. Load more paper and press the Resume button on the
front of the printer .............................................................................................................89
Incompatible Cartridge(s) - The following cartridge is not intended for use in this
printer. ................................ ................................ ..............................................................90
Printer Offline - Your printer is currently offline ......................................... ........................90
Printer Paused - Your printer is currently paused ....................... ......................................90
Document failed to print - The job failed to print due to an error in the printing
system ..............................................................................................................................91
General printer error.................................................................. ................................... .....91
6 Control-panel lights reference
Interpreting control-panel lights ..............................................................................................92
A HP supplies and accessories
Order printing supplies online .................................................................................................97
Accessories ............................................................................................................................97
4
Contents
Supplies .................................................................................... ..............................................98
Ink cartridges and printheads ...........................................................................................98
HP media ...................................................................... ....................................................98
B Support and warranty
Obtain electronic support ............................................................................... .........................99
Hewlett-Packard limited warranty statement .........................................................................100
Ink cartridge warranty information ......................................................................................... 101
Obtain HP telephone support ...............................................................................................102
Before you call ................................................................................................................102
Support process .............................................................................................................. 102
HP support by phone .......................................................................................... ............103
Phone support period ...............................................................................................103
Telephone support numbers .....................................................................................104
Placing a call .............................................................................................................105
After the phone support period .................................................................................105
Additional warranty options .............................................................................................105
HP Quick Exchange Service (Japan) ..............................................................................106
HP Korea customer support ........................................ ........................................ ...........106
Prepare the device for shipment ...........................................................................................107
Remove the ink cartridges and printheads before shipment ...........................................107
Pack the device ..................................................................................................... ...............109
C Device specifications
Physical specifications ......................................................................... .................................111
Product features and capacities ...........................................................................................112
Processor and memory specifications ................................................................................ ..112
System requirements ............................................................................................................112
Network protocol specifications ........................................................ ....................................113
Embedded Web server specifications ................................................................................... 114
Print resolution ......................................................................................................................114
Environmental specifications ................................................................................................114
Electrical specifications .........................................................................................................114
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) ...............115
D Regulatory information
FCC statement .....................................................................................................................116
Notice to users in Korea ........................................................ ...............................................117
VCCI (Class B) compliance statement for users in Japan ....................................................117
Notice to users in Japan about the power cord .....................................................................117
Toxic and hazardous substance table ..................................................................................117
Regulatory information for wireless products ........................................................................118
Exposure to radio frequency radiation ............................................................................118
Notice to users in Brazil ............................................ ......................................................118
Notice to users in Canada ....................... ............................................. ..........................118
Notice to users in Taiwan ...................... .......................................... ...............................119
European Union regulatory notice ..................................................................................120
Regulatory model number ..................................................... .......................... .....................120
Declaration of conformity ......................................................................................................121
5
Environmental product stewardship program .......................................................................123
Paper use .......................................................................................................................123
Plastics ...................................... ............................................................................ .........123
Material safety data sheets ...................................................... .......................................123
Recycling program ..........................................................................................................123
HP inkjet supplies recycling program ..............................................................................123
Disposal of waste equipment by users in private households in the European Union ....124
Power consumption ........................................................................................................125
Chemical Substances .....................................................................................................125
Third-party licenses ..............................................................................................................126
Index...........................................................................................................................................131
6
1
Get started
This guide provides details about how to use the device and to resolve problems.
•
Find other resources for the product
Find the device model number
•
Accessibility
•
Understand the device parts
•
Connection information
•
Turn off the device
•
Eco-Tips
•
Find other resources for the product
You can obtain product information and further troubleshooting resources that are not
included in this guide from the following resources:
Resource Description Location
Setup poster Provides illustrated setup
Readme file and release notes
Wireless Getting Started
Guide (some models only)
Device management tools
(network connection)
HP Toolbox (Microsoft
Windows®)
HP Printer Utility (Mac OS X) Contains tools to configure
®
information.
Provide late-breaking
information and
troubleshooting tips.
Provides instructions for
setting up the device’s
wireless function.
Allows you to view status
information, change settings,
and manage the device.
For more information, see
Embedded Web server.
Provides information about
printhead health and access
to maintenance services.
For more information, see
Toolbox (Windows).
print settings, calibrate the
device, clean the printheads,
print the configuration page,
and find support information
from the Web site.
For more information, see
Printer Utility (Mac OS X).
A printed version of this
document is provided with
the device, it is also available
on the HP Web site
www.hp.com/support.
Included on the Starter CD.
A printed version of the
document is provided with
the device.
Available from a connected
computer.
Typically installed with the
device software.
HP
Typically installed with the
device software.
HP
Get started
7
Chapter 1
(continued)
Resource Description Location
Control panel Provides status, error, and
Logs and reports Provides information about
Configuration page
Print quality diagnostic page Diagnoses issues affecting
HP Web sites Provide the latest printer
HP telephone support Lists information to contact
HP Solution Center (Windows) Allows you to change device
warning information about
operations.
events that have occurred.
Device information:
•
Product name
ƕ
Model number
ƕ
Serial number
ƕ
Firmware version
ƕ
number
Accessories installed (for
•
example, Tray 2)
Number of pages printed
•
from the trays and
accessories
Printing supply status
•
print quality and helps you
decide whether to run any
maintenance services to
improve the print quality of
your printouts.
software, and product and
support information.
HP.
settings, order supplies, start,
and access the onscreen
Help. Depending on the
devices you have installed,
the HP Solution Center
provides additional features,
such as access to the HP
photo and imaging software
and the Fax Setup Wizard.
For more information, see
Use the HP Solution Center
(Windows).
For more information, see
Control panel.
For more information, see
Monitor the device.
For more information, see
Understand the self-test
diagnostic page.
For more information, see To
print the print quality
diagnostic page.
www.hp.com/support
www.hp.com
For more information, see
Obtain HP telephone support.
Typically installed with the
device software.
Find the device model number
In addition to the model name that appears on the front of the device, this device has a
specific model number. You can use this number to help determine which supplies or
accessories are available for your product, as well as when obtaining support.
8
Get started
The model number is printed on a label located inside the device, near the ink
cartridges area.
Accessibility
The device provides a number of features that make it accessible for people with
disabilities.
Visual
The device software is accessible for users with visual impairments or low vision
through the use of your operating-system's accessibility options and features. It also
supports most assistive technology such as screen readers, Braille readers, and voiceto-text applications. For users who are color blind, colored buttons and tabs used in
the software and on the control panel have simple text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments, the device software functions can be executed
through keyboard commands. The software also supports Windows accessibility
options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device
doors, buttons, paper trays, and paper guides can be operated by users with limited
strength and reach.
Support
For more details about the accessibility of this product and HP's commitment to
product accessibility, visit HP's Web site at
For accessibility information for Mac OS X, visit the Apple Web site at
accessibility.
www.hp.com/accessibility.
www.apple.com/
Understand the device parts
• Front view
Control panel
•
Back view
•
Understand the device parts
9
Chapter 1
Front view
1 Control panel
2 Output tray
3 Tray 1
4 Width guides
5 Ink cartridge door
6 Ink cartridges
7 Printhead latch
8 Printheads
9 Tray 2 (Tray 2 is sold as an accessory. For ordering information, see Accessories.)
Control panel
For more information about interpreting control-panel lights, see Control-panel lights
reference.
1 Ink cartridge lights
2 Printhead lights
10
Get started
Back view
(continued)
NOTE: The printhead lights are only visible when a printhead needs attention.
3
Network button (available with some models)
Wireless button
4
Cancel button
5
Resume button and light
6 Power button and light
1 Power input
2 Ethernet network port
3 Rear universal serial bus (USB) port
4 Automatic two-sided printing accessory (duplexer)
5 Duplex rear access door latch
(available with some models)
Connection information
Description Recommended
USB connection
Ethernet (wired)
connection
number of connected
computers for best
performance
One computer
connected with a USB
cable to the rear USB
2.0 high-speed port on
the device.
Up to five computers
connected to the device
using a hub or router.
Supported software
features
All features are
supported.
All features are
supported.
Setup instructions
Follow the setup poster
guide for detailed
instructions.
Follow the instructions
in the getting started
guide, and then see
share the device on a
locally shared network
in this guide for further
instructions.
Connection information
To
11
Chapter 1
(continued)
Description Recommended
Printer sharing
802.11 wireless (some
models only)
number of connected
computers for best
performance
Up to five computers.
The host computer must
be turned on at all
times, or the other
computers cannot print
to the device.
Up to five computers
connected to the device
using a hub or router.
Turn off the device
Turn off the HP product by pressing the Power button located on the product. Wait
until the Power light turns off before unplugging the power cord or turning off a power
source. If you improperly turn off the HP product, the print carriage might not return to
the correct position, which might cause problems with the printheads and print quality
issues.
Supported software
features
All features resident on
the host computer are
supported. Only print is
supported from the
other computers.
All features are
supported.
Setup instructions
Follow the instructions
in To share the device
on a locally shared
network.
Follow the instructions
in
Set up the device for
wireless communication
(some models only).
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. HP has
provided the Eco-Tips below to help you focus on ways to assess and reduce the
impact of your printing choices. In addition to specific features in this product, please
visit the HP Eco Solutions website for more information on HP's environmental
initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
• Duplex printing: Use Paper-saving Printing to print two-sided documents with
• Smart Web printing: The HP Smart Web Printing interface includes a Clip Book
• Energy Savings Information: To determine the ENERGY STAR® qualification
• Recycled Materials: For more information regarding recycling of HP products,
multiple pages on same sheet to reduce paper usage. For more information, see
Print on both sides (duplexing).
and Edit Clips window where you can store, organize, or print clips you have
gathered from the Web. For more information, see
Print a Web page (Windows
only).
status for this product, see
Power consumption.
please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
12
Get started
2
Install the accessories
This section contains the following topics:
•
Install the duplexer
Install Tray 2
•
Turn on accessories in the printer driver
•
Install the duplexer
You can print on both sides of a sheet of paper automatically. For information on using
the duplexer, see
To install the duplexer
Ÿ Slide the duplexer into the device until the unit locks into place. Do not press the
buttons on either side of the duplexer when installing the unit; use them only for
removing the unit from the device.
Print on both sides (duplexing).
Install Tray 2
NOTE: Tray 2 is sold as an accessory. For ordering information, see Accessories.
Tray 2 can hold up to 250 sheets of plain paper.
To install Tray 2
1. Unpack the tray, remove the packing tapes and materials, and move the tray to the
prepared location. The surface must be sturdy and level.
2. Turn off the device, and disconnect the power cord.
3. Set the device on top of the tray.
CAUTION: Be careful to keep your fingers and hands clear of the bottom of
the device.
4. Connect the power cord and turn on the device.
5. Enable Tray 2 in the printer driver. For more information, see
in the printer driver.
Turn on accessories
Install the accessories
13
Chapter 2
Turn on accessories in the printer driver
• To turn on accessories on Windows computers
To turn on accessories on Macintosh computers
•
To turn on accessories on Windows computers
After you install the device software on Windows computers, Tray 2 must be turned on
in the print driver in order for it to work with the device. (The duplexer does not need to
be turned on.)
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
2. Right-click the icon for the preferred printer driver, and then click Properties.
3. Select one of these tabs: Configure, Device Settings, or Device Options. (The
name of the tab depends on the printer driver and the operating system.)
4. On the selected tab, click the accessory that you want to turn on, click Installed
from the drop-down menu, and then click OK.
To turn on accessories on Macintosh computers
Mac OS X automatically turns on all accessories in the printer driver when you install
the device software. If you add a new accessory later, follow these steps:
14
Install the accessories
Mac OS X (v10.4)
1. Double-click Macintosh HD, double-click Applications, double-click Utilities, and
then double-click Printer Setup Utility.
2. On the Printer List window, click once on the device you want to set up to select it.
3. From the Printers menu, select Show info.
4. Click the Names and Location drop-down menu and select Installable Options.
5. Check the accessory that you want to turn on.
6. Click Apply Changes.
Mac OS X (v10.5)
1. Open the System Preferences and then select Print & Fax.
2. Click Options & Supplies.
3. Click the Driver tab.
4. Select the options you want to install, and then click OK.
3
Use the device
This section contains the following topics:
•
Select print media
Load media
•
Configure trays
•
Change print settings
•
Print on both sides (duplexing)
•
Print on special and custom-sized media
•
Print borderless
•
Print a Web page (Windows only)
•
Cancel a print job
•
Select print media
The device is designed to work well with most types of office media. It is best to test a
variety of print media types before buying large quantities. Use HP media for optimum
print quality. Visit the HP Web site at
media.
www.hp.com for more information about HP
HP recommends plain papers with the ColorLok logo for printing
and copying of everyday documents. All papers with the
ColorLok logo are independently tested to meet high standards
of reliability and print quality, and produce documents with crisp,
vivid color, bolder blacks & dry faster than ordinary plain papers.
Look for papers with the ColorLok logo in a variety of weights
and sizes from major paper manufacturers.
This section contains the following topics:
•
Recommended papers for printing
Tips for selecting and using print media
•
Understand specifications for supported media
•
Set minimum margins
•
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are
specifically designed for the type of project you are printing.
Use the device
15
Chapter 3
Depending on your country/region, some of these papers might not be available.
HP Brochure Paper
HP Superior Inkjet
Paper
HP Bright White Inkjet
Paper
HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces
HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for
HP Multipurpose Paper HP Multipurpose Paper is a high-quality multifunction paper. It
HP Premium
Presentation Paper
HP Professional Paper
HP Premium Inkjet
Transparency Film
HP Advanced Photo
Paper
HP Everyday Photo
Paper
These papers are glossy-coated or matte-coated on both sides for
two-sided use. They are the perfect choice for near-photographic
reproductions and business graphics for report covers, special
presentations, brochures, mailers, and calendars.
HP Bright White Inkjet Paper delivers high-contrast colors and sharp
text. It is opaque enough for two-sided color usage with no showthrough, which makes it ideal for newsletters, reports, and flyers. It
features ColorLok Technology for less smearing, bolder blacks and
vivid colors.
documents that look and feel more substantial than documents
printed on standard multipurpose or copy paper. It features ColorLok
Technology for less smearing, bolder blacks and vivid colors. It is
acid-free for longer lasting documents.
copies, drafts, memos and other everyday documents. It features
ColorLok Technology for less smearing, bolder blacks and vivid
colors. It is acid-free for longer lasting documents
features ColorLok Technology for less smearing, bolder blacks and
vivid colors. It is acid-free for longer lasting documents.
These papers are heavy two-sided matte papers perfect for
presentation, proposals, reports and newsletters. They are
heavyweight for an impressive look and feel.
HP Premium Inkjet Transparency Film makes your color
presentations vivid and even more impressive. This film is easy to
use and handle and dries quickly without smudging.
This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed
photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x
15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy
or soft gloss (satin matte). It is acid-free for longer lasting documents.
Print colorful, everyday snapshots at a low cost, using paper
designed for casual photo printing. This affordable, photo paper dries
quickly for easy handling. Get sharp, crisp images when you use this
paper with any inkjet printer. Available in matte finish in 8.5 x 11 inch,
A4, and 10 x 15 cm (4 x 6 inch). It is acid-free for longer lasting
documents.
16
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click
one of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
HP Photo Value Packs:
HP Photo Value Packs conveniently package Original HP ink cartridges and HP
Advanced Photo Paper to save you time and take the guesswork out of printing
Use the device
affordable professional photos with your HP printer. Original HP inks and HP
Advanced Photo Paper have been designed to work together so your photos are long
lasting and vivid, print after print. Great for printing out an entire vacation’s worth of
photos or multiple prints to share.
Tips for selecting and using print media
For the best results, observe the following guidelines:
• Always use media that conforms to the device specifications. For more
information, see
• Load only one type of media at a time into a tray. If you place a special media on
top of a plain media, then you may end up with a paper jam or an incorrect print.
• For Tray 1 and Tray 2, load media print-side down, aligned against the back of the
tray. Center the media in the input tray, and adjust the paper-width guides. For
more information, see
NOTE: Tray 2 is sold as an accessory. For ordering information, see
Accessories.
• Tray 2 is designed to hold only plain paper.
• Do not overload the trays. For more information, see
supported media. HP recommends loading special media no higher than 2/3 full.
• To prevent jams, poor print quality, and other printing problems, avoid the following
media:
ƕ Multipart forms
ƕ Media that is damaged, curled, or wrinkled
ƕ Media with cutouts or perforations
ƕ Media that is heavily textured, embossed, or does not accept ink well
ƕ Media that is too lightweight or stretches easily
Understand specifications for supported media.
Load media.
Understand specifications for
Cards and envelopes
• Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or
windows. Also, avoid cards and envelopes with thick, irregular, or curled edges, or
areas that are wrinkled, torn, or otherwise damaged.
• Use tightly constructed envelopes, and make sure the folds are sharply creased.
• Load envelopes with the flaps facing up and to the right or the back of the device.
Select print media
17
Chapter 3
Photo media
•Use the Best mode to print photographs. Note that in this mode, printing takes
longer and more memory is required from your computer.
• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
Transparencies
• Insert transparencies with the rough side down and the adhesive strip pointing
towards the back of the device.
• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
Custom-sized media
• Use only custom-sized media that is supported by the device.
• If your application supports custom-sized media, set the media size in the
application before printing the document. If not, set the size in the printer driver.
You might need to reformat existing documents to print them correctly on customsized media.
Understand specifications for supported media
Use the Understand supported sizes and Understand supported media types and
weights tables to determine the correct media to use with your device, and determine
what features will work with your media.
Always use the correct media-type settings in the printer driver, and configure the trays
for the correct media type. HP recommends testing any paper before buying it in large
quantities.
•
Understand supported sizes
Understand supported media types and weights
•
18
Understand supported sizes
NOTE: Tray 2 is sold as an accessory. For ordering information, see Accessories.
Media size Tray 1 Tray 2
Standard media sizes
U.S. Letter (216 x 279 mm; 8.5 x 11 inches)
8.5 x 13 inches (216 x 330 mm)
U.S. Legal (216 x 356 mm; 8.5 x 14 inches)
A4 (210 x 297 mm; 8.3 x 11.7 inches)
U.S. Executive (184 x 267 mm; 7.25 x
10.5 inches)
Use the device
Duplexer
(continued)
Media size Tray 1 Tray 2
U.S. Statement (140 x 216 mm; 5.5 x 8.5
inches)
B5 (JIS) (182 x 257 mm; 7.17 x 10.12
inches)
A5 (148 x 210 mm; 5.8 x 8.3 inches)
Borderless A4 (210 x 297 mm; 8.3 x 11.7
inches)
Borderless A5 (148 x 210 mm; 5.8 x 8.3
inches)
Borderless B5 (JIS) (182 x 257 mm; 7.17
x 10.12 inches)
Envelopes
U.S. #10 Envelope (105 x 241 mm; 4.12 x
9.5 inches)
Monarch Envelope (98 x 191 mm; 3.88 x
7.5 inches)
Card Envelope (111 x 152 mm; 4.4 x 6
inches)
A2 Envelope (111 x 146 mm; 4.37 x 5.75
inches)
DL Envelope (110 x 220 mm; 4.3 x 8.7
inches)
C5 Envelope (162 x 229 mm; 6.4 x 9
inches)
C6 Envelope (114 x 162 mm; 4.5 x 6.4
inches)
Japanese Envelope Chou #3 (120 x 235
mm; 4.7 x 9.3 inches)
Japanese Envelope Chou #4 (90 x 205
mm; 3.5 x 8.1 inches)
Cards
Index card (76.2 x 127 mm; 3 x 5 inches)
Duplexer
Index card (102 x 152 mm; 4 x 6 inches)
Index card (127 x 203 mm; 5 x 8 inches)
Index card (216 x 279 mm; 8.5 x 11 inches)
Hagaki* (100 x 148 mm; 3.9 x 5.8 inches)
Ofuku Hagaki (148 x 200 mm; 5.8 x 7.9
inches) *
Select print media
19
Chapter 3
(continued)
Media size Tray 1 Tray 2
Duplexer
Photo media
Photo media (76.2 x 127 mm; 3 x 5 inches)
Photo media (102 x 152 mm; 4 x 6 inches)
Photo media with tear-off tab (102 x 152
mm; 4 x 6 inches)
Borderless photo media (102 x 152 mm; 4
x 6 inches)
Borderless photo media (5 x 7 inches)
Borderless photo media (8.5 x 11 inches)
Other media
Custom-sized media between 76.2 to 216
mm wide and 127 to 356 mm long (3 to
8.5 inches wide and 5 to 14 inches long)
* The device is compatible with plain and inkjet hagaki from Japan Post only. It is not
compatible with photo hagaki from Japan Post.
Understand supported media types and weights
NOTE: Tray 2 is sold as an accessory. For ordering information, see Accessories.
Tray Type Weight Capacity
Tray 1 Paper
Transparencies Up to 70 sheets
Photo media
Labels Up to 100 sheets
Envelopes
Cards
60 to 105 g/m
(16 to 28 lb bond)
250 g/m
(66 lb bond)
75 to 90 g/m
(20 to 24 lb bond
envelope)
Up to 200 g/m
(110 lb index)
2
Up to 250 sheets of
plain paper
(25 mm or 1 inch
stacked)
(17 mm or 0.67 inch
stacked)
2
Up to 100 sheets
(17 mm or 0.67 inch
stacked)
(17 mm or 0.67 inch
stacked)
2
Up to 30 sheets
(17 mm or 0.67 inch
stacked)
2
Up to 80 cards
20
Use the device
(continued)
Tray Type Weight Capacity
Tray 2 Plain paper only
Duplexer Paper
Output-bin
Set minimum margins
The document margins must match (or exceed) these margin settings in portrait
orientation.
60 to 105 g/m
2
(16 to 28 lb bond)
Up to 250 sheets of
plain paper
(25 mm or 1.0 inch
stacked)
60 to 105 g/m
2
Not applicable
(16 to 28 lb bond)
All supported media Up to 150 sheets of
plain paper (text
printing)
Media (1) Left
margin
U.S. Letter
U.S. Legal
3.3 mm (0.13
inch)
A4
U.S. Executive
U.S. Statement
8.5 x 13 inches
B5
A5
Cards
Custom-sized media
Photo media
Envelopes 3.3 mm (0.13
inch)
(2) Right
margin
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
(3) Top
margin
3.3 mm (0.13
inch)
16.5 mm
(0.65 inch)
Select print media
(4) Bottom
margin
3.3 mm (0.13
inch)
16.5 mm
(0.65 inch)
21
Chapter 3
NOTE: If you are using the duplexer to print on both sides of the paper, the
minimum top and bottom margins must match or exceed 12 mm (0.47 inch).
NOTE: For Mac OS X, the minimum bottom margin for all the media (except
envelope, Hagaki, and Ofuku Hagaki) is 12 mm (0.47 inch).
Load media
This section provides instructions for loading media into the device.
NOTE: Tray 2 is sold as an accessory. For ordering information, see Accessories.
To load Tray 1 (main tray)
1. Lift the output tray.
2. Slide the media guides out to the widest setting.
3. Insert the media print-side down in the center of the tray, make sure the media
does not exceed the line marking in the tray. Slide the media guides towards the
center until they touch the left and right sides of the media, and then gently push
the paper stack to the back of the tray.
NOTE: Do not load paper while the device is printing.
22
Use the device
4. Lower the output tray.
5. Pull out the extension on the output tray.
NOTE: For media longer than 11 inches (279 mm), pull the extension out to
the maximum extended position.
To load Tray 2
1. Pull the tray out of the device by grasping the front of the tray.
2. Slide the media guides out to the widest setting.
3. Insert the media print-side down in the center of the tray, make sure the media
does not exceed the line marking in the tray. Slide the media guides towards the
center until they touch the left and right sides of the media, and then gently push
the paper stack to the back of the tray.
NOTE: Do not load paper while the device is printing.
4. Gently reinsert the tray.
5. Pull out the extension on the output tray.
NOTE: For media longer than 11 inches (279 mm), pull the extension out to
the maximum extended position.
Configure trays
NOTE: Tray 2 is sold as an accessory. For ordering information, see Accessories.
To configure trays, you must have Tray 2 installed and turned on in the printer
driver.
Configure trays
23
Chapter 3
By default, the device draws media from Tray 1. If Tray 1 is empty, the device draws
media from Tray 2 (if it is installed and loaded with media). You can change this
default setting by using the following features:
• Tray Lock: Use this feature to protect special media such as letterhead or
preprinted media from accidental use. If the device runs out of media while printing
a document, it will not use media from a locked tray to complete the print job.
• Default Tray: Use this feature to determine the first tray from which the device
draws media.
NOTE: To use the Tray Lock and Default Tray settings, you must select the
automatic tray selection option in the device software. If the device is on a network
and you set a Default Tray, the setting will affect all users of the device.
Tray 2 is designed to hold only plain paper.
The following table lists possible ways you can use the tray settings to meet your
printing needs.
I want to... Follow these steps
Load both trays with the same media, and
have the device pick media from one tray if
the other one is empty.
Have both special media (such as
transparencies or letterhead) and plain paper
loaded in the trays.
Load media in both trays but have the device
pick media from a specific tray first.
To configure the trays
1. Make sure the device is turned on.
2. Perform one of the following:
• Embedded Web server: Click the Settings, tab and click Paper Handling in
the left panel.
• HP Toolbox (Windows): Click the Services, tab and click Paper Handling.
• HP Printer Utility (Mac OS X): Click Trays Configuration from the Printer
Settings panel.
3. Change the desired tray setting, and then press OK or Apply.
Change print settings
You can change print settings (such as paper size or type) from an application or the
printer driver. Changes made from an application take precedence over changes
made from the printer driver. However, after the application is closed, the settings
return to the defaults configured in the driver.
Load media in Tray 1 and Tray 2. For
•
more information, see Load media.
Make sure TrayLock is disabled.
•
Load special media in Tray 1 and plain
•
paper in Tray 2.
Make sure the default tray is set to Tray 2.
•
Make sure Tray Lock is set to Tray 1.
•
Load media in Tray 1 and Tray 2.
•
Make sure Default Tray is set to the
•
appropriate tray.
24
Use the device
NOTE: To set print settings for all print jobs, make the changes in the printer
driver.
For more information about the features of the Windows printer driver, see the
online help for the driver. For more information about printing from a specific
application, see the documentation that came with the application.
• To change settings from an application for current jobs (Windows)
To change default settings for all future jobs (Windows)
•
To change settings (Mac OS X)
•
To change settings from an application for current jobs (Windows)
1. Open the document that you want to print.
2. On the File menu, click Print, and then click Setup, Properties, or Preferences.
(Specific options may vary depending on the application that you are using.)
3. Choose the printing shortcut that you want, and then click OK, Print, or a similar
command.
To change default settings for all future jobs (Windows)
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
NOTE: If prompted, enter the computer administrator's password.
2. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
3. Change the settings that you want, and then click OK.
To change settings (Mac OS X)
1. On the File menu, click Page Setup.
NOTE: In Mac OS X (v10.5), some applications do not have a Page Setup
menu, it is part of the Print menu.
2. Change the settings that you want (such as paper size), and then click OK.
3. On the File menu, click Print to open the printer driver.
4. Change the settings that you want (such as media type), and then click OK or Print.
Print on both sides (duplexing)
You can print on both sides of a sheet of media, either automatically by using the
automatic two-sided printing accessory (duplexer) or manually by turning the media
over and feeding it into the device again.
•
Guidelines for printing on both sides of a page
Perform duplexing
•
Print on both sides (duplexing)
25
Chapter 3
Guidelines for printing on both sides of a page
• Always use media that conforms to the device specifications. For more
information, see
Understand specifications for supported media.
• Specify duplex options in your application or in the printer driver.
• Do not print on both sides of transparencies, envelopes, photo paper, glossy
media, or paper lighter than 16 lb bond (60 g/m
2
). Jams might occur with these media types.
m
• Several kinds of media require a specific orientation when you print on both sides
of a page, such as letterhead, preprinted paper, and paper with watermarks and
prepunched holes. When you print from a computer running Windows, the device
prints the first side of the media first. When you print from a computer using Mac
OS X, the device prints the second side first. Load the media with the front side
facing down.
• For auto-duplexing, when printing finishes on one side of the media, the device
holds the media and pauses while the ink dries. Once the ink dries, the media is
pulled back into the device and the second side is printed. When printing is
complete, the media is dropped onto the output tray. Do not grab it before printing
is complete.
• You can print on both sides of supported custom-sized media by turning the media
over and feeding it into the device again. For more information, see
specifications for supported media.
Perform duplexing
2
) or heavier than 28 lb bond (105 g/
Understand
NOTE: You can perform manual duplexing by first printing only the odd pages,
flipping the pages over, and then printing only the even pages.
To print automatically on both sides of a page (Windows)
1. Load the appropriate media. For more information, see
Guidelines for printing on
both sides of a page and Load media.
2. Make sure the duplexer is properly installed. For more information, see
Install the
duplexer.
3. With a document open, click Print on the File menu, and then select a printing
shortcut.
4. Change any other settings, and then click OK.
5. Print your document.
To print automatically on both sides of a page (Mac OS X)
1. Load the appropriate media. For more information, see
Guidelines for printing on
both sides of a page and Load media.
2. Make sure the duplexer is properly installed. For more information, see
Install the
duplexer.
3. Verify that you are using the correct printer and page size in the Page Setup.
4. On the File menu, click Print.
5. Select Copies and Pages from the drop-down list.
6. Select the Two-sided Printing option.
26
Use the device
7. Select the binding orientation by clicking the appropriate icon.
8. Change any other settings, and then click Print.
Print on special and custom-sized media
To print on special or custom-sized media (Windows)
1. Load the appropriate media. For more information, see
2. With a document open, click Print on the File menu, and then click Setup,
Properties, or Preferences.
3. Click the Features tab.
4. Select the media size from the Size drop-down list. If you do not see the media
size, create a custom media size.
To set a custom media size
a. Select Custom from the drop-down list.
b. Type a name for the new custom size.
c. In the Width and Height boxes, type the dimensions, and then click Save.
d. Click OK twice to close the properties or preferences dialog box. Open the
dialog box again.
e. Select the new custom size.
5. Select the paper type in the Paper type drop-down list.
6. Select the media source from the Paper source drop-down list.
7. Change any other settings, and then click OK.
8. Print your document.
Load media.
To print on special or custom-sized media (Mac OS X)
1. Load the appropriate media. For more information, see
2. On the File menu, click Page Setup.
NOTE: Some Mac OS X 10.5 applications do not have a Page Setup menu, it
is included in the Print menu.
3. Verify you have selected the HP device.
4. Select the media size.
To set a custom media size:
a. Click Manage Custom Sizes in the Paper Size pull-down menu.
b. Click New, and type a name for the size in the Paper Size Name box.
c. In the Width and Height boxes, type the dimensions and set the margins, if
desired.
d. Click Done or OK, and then click Save.
5. On the File menu, click Page Setup, and then select the new custom size.
NOTE: Some Mac OS X (v10.5) applications do not have a Page Setup
menu, it is included in the Print menu.
Print on special and custom-sized media
Load media.
27
Chapter 3
6. Click OK.
7. On the File menu, click Print.
8. Open the Paper Handling panel.
9. Under Destination Paper Size, click the Scale to fit paper size tab, and then
select the customized paper size.
10. Change any other desired settings, and then click OK or Print.
Print borderless
Borderless printing lets you print to the edges of certain photo media types and a
range of standard media sizes.
NOTE: Open the file in a software application and assign the image size. Make
sure the size corresponds to the media size on which you are printing the image.
You can also gain access to this feature from the Printing Shortcuts tab
(Windows only). Open the printer driver, select the Printing Shortcuts tab, and
select the printing shortcut for this print job drop-down list.
• To print a borderless document (Windows)
To print a borderless document (Mac OS X)
•
To print a borderless document (Windows)
1. Load the appropriate media. For more information, see Load media.
2. Open the file that you want to print.
3. From the application, open the printer driver:
a. Click File, and then click Print.
b. Click Properties, Setup, or Preferences.
4. Select the print settings shortcut you want to use.
5. Change any other print settings, and then click OK.
6. Print the document.
7. If you printed on photo media with a tear-off tab, remove the tab to make the
document completely borderless.
To print a borderless document (Mac OS X)
1. Load the appropriate media. For more information, see Load media.
2. Open the file that you want to print.
3. Click File, and then click Page Setup.
NOTE: Some Mac OS X (v10.5) applications do not have a Page Setup
menu, it is included in the Print menu.
4. Select the borderless media size, and then click OK.
5. Click File, and then click Print.
6. Open the Paper Type/Quality panel.
7. Click the Paper tab, and then select the media type from the Paper type drop-
down list.
28
Use the device
8. Check the Borderless Printing tab and make sure Borderless is selected, and
change the Borderless Expansion if you want.
9. If you are printing photos, select Best from the Quality drop-down list.
Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized
dpi*.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting
might temporarily use a large amount of hard disk space (400 MB or more) and will
print more slowly.
10. Select the media source.
11. Change any other print settings, and then click Print.
12. If you printed on photo media with a tear-off tab, remove the tab to make the
document completely borderless.
Print a Web page (Windows only)
You can print a Web page from your Web browser on the HP Printer.
If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart
Web Printing to ensure simple, predictable web printing with control over what you
want and how you want it printed. You can access HP Smart Web Printing from the
toolbar in Internet Explorer. For more information about HP Smart Web Printing, see
the help file provided with it.
To print a Web page
1. Make sure you have paper loaded in the main input tray.
2. On the File menu in your Web browser, click Print.
TIP: For best results, select HP Smart Web Printing from the File menu. A
check mark appears when it is selected.
The Print dialog box appears.
3. Make sure the product is the selected printer.
4. If your Web browser supports it, select the items on the Web page that you want to
include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as
As laid out on screen, Only the selected frame, and Print all linked documents.
5. Click Print or OK to print the Web page.
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.
Cancel a print job
You can cancel a print job using one of the following methods:
Control panel: Press
processing. It does not affect jobs waiting to be processed.
Windows: Double-click the printer icon that appears in the lower-right corner of the
computer screen. Select the print job, and then press the Delete key on the keyboard.
Cancel button. This clears the job that the device is currently
Cancel a print job
29
Chapter 3
Mac OS X: Click the printer icon in the Dock, select the document, and then click Delete.
30
Use the device
4 Configure and manage
This section is intended for the administrator or individual who is responsible for
managing the device. This section contains information about the following topics:
•
Manage the device
Use device management tools
•
Understand the self-test diagnostic page
•
Understand the network configuration or wireless (some models only) status report
•
Configure the device (Windows)
•
Configure the device (Mac OS X)
•
Set up the device for wireless communication (some models only)
•
Uninstall and reinstall the software
•
Manage the device
The following table lists common tools that you can use to manage the device.
Specific procedures might include other methods. For information about accessing
and using the tools, see
NOTE: Mac OS X users can use the control panel, the embedded Web server,
and the HP Printer Utility. Windows users can use the control panel, the embedded
Web server, the printer driver, the HP Toolbox, and myPrintMileage.
For more information about myPrintMileage, visit the myPrintMileage Web site.
Use device management tools.
Windows
• Device control panel
• Printer driver
• HP Toolbox
• Embedded Web server
Mac OS X
• Device control panel
• HP Printer Utility
• Embedded Web server
This section contains the following topics:
Monitor the device
•
Administer the device
•
Configure and manage 31
Chapter 4
Monitor the device
This section provides instructions for monitoring the device.
Use this tool... to obtain the following information....
Control panel
Embedded Web server
HP Toolbox (Windows) Ink cartridge information: Click the
Network Toolbox View network settings. From the Toolbox,
HP Printer Utility (Mac OS X) Ink cartridge information: Open the
Press and hold for three seconds the
Cancel button to obtain information about the
status of jobs that are being process, the
operating statys of the device, the status of
ink cartridges and printheads, and the
network configuration page.
Printer status information: Click the
•
Information tab, and then click an option
available on the left pane.
Ink cartridge and printhead status:
•
Click the Information tab, and then click
Ink Supplies in the left pane.*
Accumulated ink and media usage:
•
Click the Information tab, and then click
Usage Report in the left pane.
The device may display an approximation
of the number of pages that can be
printed with the existing supplies. This is
only an approximation and the actual
number of pages you can print may vary
depending upon the images printed, print
settings, paper type, frequency of use,
temperature, and other factors. The
approximation might change dramatically
from printed page to printed page and is
provided by HP for customer
convenience. The approximation is not a
promise or guarantee of future yield.
Usage tracking: Click Settings, and then
•
select Usage Tracking
Estimated Ink Levels tab to view the inklevel information, and then scroll to display
the Cartridge Details button. Click the
Cartridge Details button to view information
about replacement ink cartridges and
expiration dates.*
click the Network Settings tab.
Information and Support panel, and click
Supplies Status.*
* Ink level warnings and indicators provide estimates for planning purposes only.
When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace
cartridges until prompted to do so.
32 Configure and manage
Administer the device
This section provides information about administering the device and modifying
settings.
Use this tool... to do the following...
Control panel
Embedded Web server
Toolbox (Windows)
Network Toolbox View and change network settings. From the HP
HP Printer Utility (Mac OS X)
Reset the administrator password and network
settings: Press and hold the
press
the Wireless button
press the
release the Power button. For more information,
see
•
•
•
•
•
•
•
•
•
•
Toolbox, click the Network Settings tab. To
change settings, click the Change Settings button.
•
•
Network button, (on some models, press
Cancel button three times, and
Troubleshooting tips and resources.
Set embedded Web server password: Click
the Settings tab, and then click Security in the
left pane.
Change tray settings: Click the Settings tab,
and then click Paper Handling in the left pane.
Perform device maintenance tasks: Click the
Settings tab, and then click Device Services
in the left pane.
Language or country/region: Click the
Settings tab, and then click International in
the left pane.
Configure network settings: Click the
Networking tab, and then click an option in the
left pane.
Order supplies: On any tab, click the Order
Supplies button, and then follow the onscreen
instructions.
Support: On any tab, click the Support button,
and then select a support option.
Configure e-mail alerts: Click the Settings
tab, and then click Alerts in the left pane.
Change tray settings: Click Paper Handling
on the Services tab.
Perform device maintenance tasks: Click the
Services tab.
Change tray settings: Click Paper Handling
from the Printer Settings panel.
Perform device maintenance tasks: Open
the Information and Support panel, and then
click the option for the task that you want to
perform.
Power button,
), two times, press the
Manage the device 33
Chapter 4
Use device management tools
The following lists common tools that can be used to manage the device.
•
Embedded Web server
HP Toolbox (Windows)
•
Use the HP Solution Center (Windows)
•
HP Printer Utility (Mac OS X)
•
Embedded Web server
When the device is connected to a network, you can use the embedded Web server to
view status information, change settings, and manage it from your computer.
NOTE: For a list of system requirements for the embedded Web server, see
Embedded Web server specifications.
Some settings might be restricted by the requirement for a password.
You can open and use the embedded Web server without being connected to the
Internet; however, some features will not be available.
The embedded Web server (EWS) places a very small text file (cookies) on your hard
drive when you are browsing. These files let the EWS recognize your computer the
next time you visit. For example, if you have configured the EWS language, a cookie
helps remember which language you have selected so that the next time you open the
EWS, the pages are displayed in that language. Though some cookies are cleared at
the end of each session (such as the cookie that stores the selected language), others
(such as the cookie that stores customer-specific preferences) are stored on the
computer until you clear them manually.
You can configure your browser to accept all cookies, or you can configure it to alert
you every time a cookie is offered, which allows you to decide on a cookie-by-cookie
basis which cookies to accept or refuse. You can also use your browser to remove
unwanted cookies.
NOTE: Depending on your device, if you chose to disable cookies, you will
disable one or more of the following features:
• Remembering the EWS browser language setting
• Automatically refreshing the existing page
• Starting where you left the application (especially useful when using setup wizards)
• Preventing other users from modifying the same settings while you are making
changes
For information about how to change your privacy and cookie settings and how to view
or delete cookies, see the documentation available with your Web browser.
•
To open the embedded Web server
Embedded Web server pages
•
To open the embedded Web server
You can open the embedded Web server by using these methods:
34 Configure and manage
NOTE: To open the embedded Web server from the printer driver (Windows), or
the HP Printer Utility (Mac OS X), the device must be on a network and must have
an IP address.
When you open the embedded Web server, you might receive an invalid certificate
message. Accept the link to enter the EWS.
• Web browser: In a supported Web browser on your computer, type the IP address
or hostname that has been assigned to the device.
For example, if you are using an IPv4 network environment and the IP address is
123.123.123.123, type the following address into the Web browser:
http://123.123.123.123. If you are using an IPv6-only network environment
and the IP address is FE80::BA:D0FF:FE39:73E7, type the following address into
the Web browser: http://[FE80::BA:D0FF:FE39:73E7].
The IP address and hostname for the device are listed on the network or wireless
(some models only) status report. For more information, see
Understand the
network configuration or wireless (some models only) status report.
After opening the embedded Web server, you can bookmark it so that you can
return to it quickly in the future.
• Windows taskbar: Right-click the HP Digital Imaging Monitor icon, point to the
device you wish to view, and then click Network Settings (EWS).
• Windows Vista: Right-click the printer icon, and then select Device Web Page.
• HP Printer Utility (Mac OS X): On the Printer Settings panel, click Additional
Settings, and then click the Open Embedded Web Server button.
Embedded Web server pages
The embedded Web server contains pages that you can use to view product
information and change device settings. The pages also contain links to other eservices.
Pages/buttons Contents
Information page Shows status information about the device, its ink
supplies and usage, and a log of device events
(such as errors).
The device might display an approximation of the
number of pages that can be printed with the
existing supplies. This is only an approximation and
the actual number of pages you can print might
vary depending upon the images printed, print
settings, paper type, frequency of use,
temperature, and other factors. The approximation
might change dramatically from printed page to
printed page and is provided by HP for customer
convenience. The approximation is not a promise
or guarantee of future yield.
Settings page Shows the settings that have been configured for
the device and gives you the ability to change
these settings.
Use device management tools
35
Chapter 4
(continued)
Pages/buttons Contents
Networking page Shows network status and the network settings that
Support and Order Supplies buttons Support provides a number of support services.
HP Toolbox (Windows)
The HP Toolbox provides maintenance information about the device.
NOTE: The HP Toolbox can be installed from the Starter CD by selecting the full
installation option if the computer meets the system requirements.
This section contains the following topics:
•
Open the HP Toolbox
HP Toolbox tabs
•
Network Toolbox
•
Open the HP Toolbox
• From the HP Solution Center, click the Settings menu, point to Print Settings,
and then click Printer Toolbox.
• Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model
Name, and then click Display Printer Toolbox.
have been configured for the device. These pages
only appear if the device is connected to a network.
Order Supplies connects you to online ordering of
supplies.
36 Configure and manage
HP Toolbox tabs
The HP Toolbox contains the following tabs.
Tabs Contents
Estimated Ink Level
Information
Services
Network Settings Gives information on the network settings. Also,
Ink Level Information: Shows estimated ink
•
level for each cartridge.
NOTE: Ink level warnings and indicators
provide estimates for planning purposes only.
When you receive a low-ink warning message,
consider having a replacement cartridge
available to avoid possible printing delays. You
do not need to replace cartridges until
prompted to do so.
Shop Online: Provides access to a Web site
•
from which you can order printing supplies for
the device online.
Dial a cartridge: Shows telephone numbers
•
that you can call to order supplies for the
device. Telephone numbers are not available
for all countries/regions.
Cartridge Details: Shows order numbers of
•
the installed ink cartridges.
MyPrintMileage
•
Printhead health
•
Hardware Info
•
Print Diagnostic Page: Allows you to print the
•
self-test diagnostic page of the device. This
page contains information about the device
and the supplies. For more information, see
Understand the self-test diagnostic page.
Print a Print Quality Diagnostic Page: Allows
•
you to print the print-quality diagnostic report of
the device. This page contains information
about the device and ink cartridges.
Align Printheads: Guides you through
•
aligning the printheads. For more information,
see
To align the printheads.
Clean Printheads: Guides you through
•
cleaning the printheads. For more information,
see
To clean the printheads.
Calibrate color: Allows you to calibrate the
•
colors that are printed.
includes a button that allows you to open the
Network Toolbox and change some network
settings.
Use device management tools
37
Chapter 4
Network Toolbox
The Network Toolbox allows you to view and change some network settings. You can
change the IP address, turn the wireless radio on or off (some models only), perform
tests, and print reports.
To open the Network Toolbox
1. Open the HP Toolbox.
2. Click the Network Settings tab.
3. Click the Change Settings... button.
4. Do one of the following:
a. To change wired network settings, click Wired Settings.
b. To change wireless settings, click Wireless Settings (some models only).
c. To print reports or run a diagnostic test, click Utilities.
Use the HP Solution Center (Windows)
Use the HP Solution Center to change print settings, order supplies, and access the
onscreen Help.
The features available in the HP Solution Center vary depending on the devices you
have installed. The HP Solution Center is customized to show icons that are
associated with the selected device. If the selected device is not equipped with a
particular feature, then the icon for that feature does not appear in the HP Solution
Center.
To open the HP Solution Center
Ÿ Double-click the HP Digital Imaging Monitor in the taskbar.
HP Printer Utility (Mac OS X)
The HP Printer Utility contains tools to configure print settings, calibrate the device,
clean the printheads, print the configuration page, order supplies online, and find Web
site support information.
•
Open the HP Printer Utility
HP Printer Utility panels
•
Use the HP Device Manager
•
Open the HP Printer Utility
To open the HP Printer Utility from the HP Device Manager
1. Click on the HP Device Manager listed in the Dock.
2. Select Maintain printer from the Information and Settings menu.
3. Select the HP device, and click Launch Utility.
38 Configure and manage
HP Printer Utility panels
This section covers the following topics:
•
Information and Support panel
Printer Settings panel
•
Information and Support panel
• Supplies Status: Shows the information about currently installed printheads and
ink cartridges.
• Supply Info: Shows the ink cartridge replacement options.
• Device Information: Displays information about the model and serial number.
Also allows you to print the self-test diagnostic page of the device. This page
contains information about the device and the supplies. For more information, see
Understand the self-test diagnostic page.
• Print Quality Diagnostics: Allows you to diagnose issues affecting the print
quality of the device. For more information, see
To print the print quality diagnostic
page.
• Clean: Guides you through cleaning the printheads. For more information, see
To
clean the printheads.
• Align: Guides you through aligning the printheads. For more information, see
To
align the printheads.
• Calibrate Linefeed: Allows you to perform linefeed calibration. For more
information, see
To calibrate the linefeed.
• Control Panel Language: Allows you to set the language used to print reports
such as the configuration page.
• HP Support: Gain access to the HP Web site, where you can find support for the
device, register the device, and find information about returning and recycling used
printing supplies.
Printer Settings panel
• Trays Configuration: Set the default media type and size for a tray, and set the
tray priority. For more information, see
Configure trays.
• Additional Settings: Launch the embedded Web server to change network
settings. Configure IP settings for network connectivity.
Use device management tools
39
Chapter 4
Use the HP Device Manager
To open the HP Photosmart Studio software on a Macintosh computer
1. Click the HP Photosmart Studio icon in the Dock.
The HP Photosmart Studio window appears.
2. In the HP Photosmart Studio task bar, click Devices.
The HP Device Manager window appears.
3. Select the device from the Device drop-down menu.
NOTE: On a Macintosh computer, the features available in the
HP Photosmart Studio software vary depending on the selected device.
Ink level warnings and indicators provide estimates for planning purposes only.
When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to
replace cartridges until prompted to do so.
TIP: When the HP Photosmart Studio software is opened, you can gain
access to the Dock menu shortcuts by selecting and holding the mouse button
over the HP Photosmart Studio icon in the Dock.
Understand the self-test diagnostic page
Use the self-test diagnostic page to view current device information, ink cartridge
status, and printhead health status; to help troubleshoot problems; and to verify
installation of optional accessories, such as Tray 2.
If you need to call HP, it is often useful to print the self-test diagnostic page before
calling.
40 Configure and manage
1. Printer Information: Shows device information (such as the product name, model
number, serial number, and firmware version number), the accessories that are
installed (such as the duplexer), and the number of pages printed from the trays
and accessories.
2. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical
form as gauges) and the part numbers and expiration dates of the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having
a replacement cartridge available to avoid possible printing delays. You do not
need to replace cartridges until prompted to do so.
3. Printhead Status: Shows the status of the printhead health and the part numbers,
first-installation dates, and end-of-warranty dates of the printheads, as well as the
accumulated ink usage. The status options for the printhead are: good, fair, and
replace. If the status is fair, then the print quality must be monitored, but the
printhead does not need to replaced. If the status is replace, then the printhead
should be replaced, as the device will not function until it is.
To print the self-test diagnostic page
•
Control panel: Press and hold the
NOTE: For models that are connected to a network, the network configuration
or wireless (some models only) configuration page will also be printed.
• HP Toolbox (Windows): Click the Services tab, and then click Print Self-Test
Diagnostic Page.
• HP Printer Utility (Mac OS X): Click Device Information from the Information
and Support panel, and then click Print Configuration Page.
• Embedded Web Server: Click Settings, click Device Services, select Self-Test
Report from the drop-down menu in the Reports section, and then click Print.
Cancel button for 3 seconds.
Understand the network configuration or wireless (some
models only) status report
The network configuration or wireless (some models only) status report shows the
network or wireless settings for the device.
NOTE: The network configuration or wireless status report is printed when you
print a self-test report. For more information, see
diagnostic page.
Understand the network configuration or wireless (some models only) status report
Understand the self-test
41
Chapter 4
1. General Information: Shows information about the current status and connection
type of the network, and other information, such as the URL of the embedded Web
server and the hardware address of the device.
Network Status: This setting can be Ready or Offline. When the setting is Offline,
it implies either that the IP is being assigned or negotiated by the DHCP server, or
that the AutoIP or the network is not available.
2. 802.3 Wired (some models): Shows information about your wired network
connection, such as the hostname, IP address, subnet mask, default gateway, and
server.
Link Configuration: The possible values are 10T/100T HalfDplx/FullDplx, 10T
HalfDplx, 100T FullDplx, and 100T HalfDplx.
3. 802.11 Wireless (some models): Shows information about your wireless network
connection, such as the hostname, IP address, subnet mask, default gateway, and
server.
4. Miscellaneous: Shows information, such as the administrator details.
• mDNS: Shows information about the active Multicast Domain Name System
(mDNS) connection. mDNS services are typically used on small networks for
IP address and name resolution (through UDP port 5353) where a
conventional DNS server is not used.
• SLP: Shows information about the current Service Location Protocol (SLP)
connection. SLP is used by network management applications for device
management. The device supports SNMPv1 protocol on IP networks.
42 Configure and manage
Configure the device (Windows)
You can connect the device directly to a computer, or you can share the device among
other users on a network.
NOTE: Microsoft Internet Explorer 6.0 must be installed on the computer system
to run the installation program.
Also, you must have administrator privileges to install a printer driver on Windows®
2000, Windows® XP, or Windows Vista.
When setting up the device, HP recommends that you connect it after you install the
software, because the installation program is designed to provide you with the easiest
setup experience. However, if you have connected the cable first, see
device before installing the software.
Direct connection
You can connect the device directly to your computer using a USB cable.
NOTE: If you install the device software and connect the device to a computer
running Windows, you can connect additional devices to the same computer with
USB cables without reinstalling the device software.
When setting up the device, HP recommends that you connect the device when
prompted by the installation software because the installation program is designed to
provide you with the easiest setup experience. However, if you have connected the
cable first, see
To connect the device before installing the software.
To connect the
To install the software before connecting the device (recommended)
1. Close any applications that are running.
2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the setup icon on the Starter CD.
3. On the CD menu, click Install USB-connected Device, and follow the onscreen
instructions.
NOTE: You can also share the device with other computers using a simple form
of networking known as locally shared networking. For more information, see
share the device on a locally shared network.
To connect the device before installing the software
If you connected the device to the computer before installing the device software, the
Found New Hardware wizard displays on the computer screen.
NOTE: If you turned on the device, do not turn it off or unplug the cable from the
device while the installation program is running. If you do so, the installation
program will not finish.
Configure the device (Windows)
To
43
Chapter 4
1. In the Found New Hardware dialog box that displays methods for locating the
printer driver, select the Advanced option, and then click Next.
NOTE: Do not allow the Found New Hardware wizard to perform an
automatic search for the printer driver.
2. Select the check box for specifying the driver location, and ensure that the other
check boxes are clear.
3. Insert the Starter CD into the CD drive. If the CD menu appears, close it.
4. Browse to locate the root directory on the Starter CD (for example, D), and then
click OK.
5. Click Next, and follow the onscreen instructions.
6. Click Finish to close the Found New Hardware wizard. The wizard automatically
starts the installation program (this might take a short while).
7. Complete the installation process.
NOTE: You can also share the device with other computers using a simple form
of networking known as locally-shared networking. For more information, see
To
share the device on a locally shared network.
To share the device on a locally shared network
In a locally shared network, the device is connected directly to the USB connector of a
selected computer (known as the server) and is shared by other computers (clients).
NOTE: When sharing a directly connected device, use the computer with the
newest operating system as the server.
Use this configuration only in small groups or when usage is low. The connected
computer is slowed down when many users print to the device.
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
2. Right-click the device icon, click Properties, and then click the Sharing tab.
3. Click the option to share the device, and give it a share name.
Network connection
If the device has network capability, it can be shared in a network environment by
connecting it directly to the network. This type of connection offers the ability to
manage the device using the embedded Web server from any computer on the
network.
NOTE: Microsoft Internet Explorer 6.0 must be installed on the computer system
to run the installation program.
44 Configure and manage
Choose the installation option for the type of network you have:
• Client/server network: If your network has a computer acting as a dedicated print
server, install the device software on the server, and then install the device
software on the client computers. For more information see
Install the device on a
network and Install the device software on client computers. This method does not
allow you to share the full functionality of the device. Client computers can only
print from the device.
• Peer-to-peer network: If you have a peer-to-peer network (a network without a
dedicated print server), install the software on the computers that will be using the
device. For more information, see
Install the device on a network.
In addition, you can connect to a network printer on both types of networks using the
Add Printer wizard in Windows. For more information, see
Install the printer driver
using Add Printer.
Install the device on a network
Use the following steps to install the device software in the following networking
scenarios:
You have a peer-to-peer network (a network without a dedicated print server)
1. Remove the protective cover from the device's network port, and connect the
device to the network.
2. Close any third-party firewall and any applications that are running on the
computer system that are acting as the print server.
3. Insert the Starter CD into the CD drive. The CD menu starts automatically. If the
CD menu does not start automatically, browse to the CD drive of the computer,
and double-click Setup.exe.
4. On the CD menu, click Install Network/Wireless Device, and then follow the
onscreen instructions.
5. On the Connection Type screen, select Network/Wireless Device, and then click
Next.
6. Follow the onscreen instructions to complete the installation.
NOTE: To share the device with Windows client computers, see Install the device
software on client computers and To share the device on a locally shared network.
Install the device software on client computers
After printer drivers are installed on the computer that is acting as the print server, the
printing functionality can be shared. Individual Windows users who want to use the
network device must install the software on their computers (clients).
A client computer can connect to the device in the following ways:
• In the Printers folder, double-click the Add Printer icon and follow the instructions
for a network installation. For more information, see
Install the printer driver using
Add Printer.
• On the network, browse to the device and drag it to your Printers folder.
• Add the device and install the software from the INF file on your network. On the
Starter CD, the INF files are stored in the root directory of the CD.
Configure the device (Windows)
45
Chapter 4
Install the printer driver using Add Printer
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
2. Double-click Add Printer, and then click Next.
3. Select Network Printer or Network Printer Server.
4. Click Next.
5. Do one of the following:
Type in the network path or queue name of the shared device, and then click Next.
Click Have Disk when prompted to select the device model.
Click Next and locate the device in the list of shared printers.
6. Click Next, and follow the onscreen instructions to complete the installation.
Install the device in a pure IPV6 network environment
If you are connecting the device to a Windows XP or Windows Vista computer on a
pure IPV6 network, follow these instructions to install the printer driver.
NOTE: If you attempt to install the device software from the Starter CD, you will
not be able to find the device and complete the software setup.
NOTE: In pure IPv6 network environment, only the printer driver is available.
Other device software features such as HP Toolbox and Solution Center will not be
available.
To install the device driver on Windows XP
1. Connect the HP device to your network.
2. Install the HP Standard TCP/IP port monitor from the util\ipv6 folder on the Starter
CD.
NOTE: Click Next, if you see a dialog box stating that the device cannot be
identified.
3. Print a network configuration page from the device to obtain the IP address. For
more information, see
models only) status report.
4. In the Windows Add Print Wizard, create a local printer, and select HP Standard
TCP/IP Port.
5. When prompted, type the Stateless IPv6 address of the HP device printed on the
Network configuration page. For example, 2001:DB8:1::4A50:33GFF:FE32:3333.
NOTE: The device status is not available in pure IPv6 network environment
running Windows XP.
To install the printer driver on Windows Vista
1. Click Start, and then Network.
2. Right-click on the device you are installing, and then click Install.
3. When prompted for the printer driver, select the root level of the Starter CD.
46 Configure and manage
Understand the network configuration or wireless (some
Configure the device (Mac OS X)
You can use the device with a single Macintosh computer using a USB cable, or you
can share it among other users on a network.
This section contains the following topics:
•
To install the software for network or direct connection
To share the device on a locally shared network
•
To install the software for network or direct connection
NOTE: If you are installing the device on a wired network, connect the Ethernet
cable before installing the software.
1. Insert the Starter CD into the CD drive. Double-click the Install HP Software icon.
2. Click Install Software, and follow the onscreen instructions.
3. When prompted, connect the device to your computer.
4. If necessary, share the device with other Macintosh computer users.
• Direct connection: Share the device with the other Macintosh computer
users. For more information, see
network.
• Network connection: Individual Macintosh computer users who want to use
the device on the network must install the device software on their computers.
To share the device on a locally shared network
When you connect the device directly, you can share it with other computers using a
simple form of networking known as locally shared networking. Use this configuration
only in small groups or when usage is low. The connected computer is slowed down
when many users print to the device.
Basic requirements for sharing in Mac OS X environment include the following items:
• The Macintosh computers must be communicating on the network using TCP/IP,
and they must have IP addresses. (AppleTalk is not supported.)
• The device that is being shared must be connected to a built-in USB port on the
host Macintosh computer.
• Both the host Macintosh computer and the client Macintosh computers that are
using the shared device must have device sharing software installed, and the
driver or PPD for the device that is installed. (You can run the installation program
to install the device sharing software and associated Help files.)
To share the device on a locally shared
Configure the device (Mac OS X)
47
Chapter 4
For more information about USB device sharing, see the support information on the
Apple Web site (
www.apple.com) or the Apple Macintosh Help on the computer.
To share the device among computers
1. Open System Preferences, click Print & Fax, and then do one of the following,
based on the operating system you are using:
a. Mac OS X (v10.4): Click the Sharing tab, check the box next to Share these
printers with other computers, and then select the printer to be shared.
b. Mac OS X (v10.5): Select a printer, and then click Share this printer.
2. To print from the other Macintosh computers (the clients) on the network, do the
following:
a. Click File, and then select Page Setup in the document you want to print.
NOTE: Some Mac OS X (v10.5) applications do not have a Page Setup
menu, it is included in the Print menu.
b. In the drop-down menu next to Format for, select Shared Printers, and then
select your device.
c. Select the Paper Size, and then click OK.
d. In the document, click File, and then select Print.
e. From the drop-down menu next to Printer, select Shared Printers, and then
select your device.
f. Make additional settings, if necessary, and then click Print.
Set up the device for wireless communication (some
models only)
You may set up the device for wireless communication using one of the following ways:
Setup method Infrastructure
USB cable
For more information, see
wireless communication using the installer (Mac
OS X) or To setupwirelesscommunicationusing
the installer (Windows).
NOTE: If you encounter problems, see Solve wireless problems.
To use the device with any wireless connection, you must run the installation
program at least once from the Starter CD and create a wireless connection.
Make sure the device is not connected to the network using a network cable.
The sending device must have built-in 802.11 capabilities or an 802.11 wireless
card installed.
The device and the computers that use it must be on the same subnet.
48 Configure and manage
wireless
communication
To set up the device for
Ad hoc wireless
communication
Before installing the device software, you may wish to find out the settings of your
network. Obtain the information from your system administrators, or complete the
following tasks:
• Obtain your network's network name or Service Set Identifier (SSID) and
communication mode (infrastructure or ad hoc) from the configuration utility for the
network's wireless access point (WAP) or the computer's network card.
• Find out the type of encryption your network uses, such as Wired Equivalent
Privacy (WEP).
• Find out the security password or encryption key of the wireless device.
This section contains the following topics:
•
Understand 802.11 wireless network settings
To set up wireless communication using the installer (Windows)
•
To set up the device for wireless communication using the installer (Mac OS X)
•
Connect the device using an ad hoc wireless network connection
•
To turn off wireless communication
•
Configure your firewall to work with HP devices
•
Change the connection method
•
Guidelines for ensuring wireless network security
•
Understand 802.11 wireless network settings
Network name (SSID)
By default, the device looks for the wireless network name or SSID named "hpsetup."
Your network may have a different SSID.
Communication mode
There are two communication mode options:
• Ad hoc: On an ad hoc network, the device is set to ad hoc communication mode
and communicates directly with other wireless devices without the use of a WAP.
All devices on the ad hoc network must:
ƕ Be 802.11 compatible
ƕ Have ad hoc as the communication mode
ƕ Have the same network name (SSID)
ƕ Be on the same subnet and same channel
ƕ Have the same 802.11 security settings
• Infrastructure (recommended): On an infrastructure network, the device is set to
infrastructure communication mode and communicates with other devices on the
network, whether the devices are wired or wireless, through a WAP. WAPs
commonly act as routers or gateways on small networks.
Security settings
NOTE: For the available settings for the device, see Understand the network
configuration or wireless (some models only) status report.
For more information on wireless security, visit
Set up the device for wireless communication (some models only)
www.wi-fi.org.
49
Chapter 4
• Network authentication: The device's factory default setting is Open' which does
not require security for authorization or encryption. The other possible values are
OpenThenShared, and Shared.
WPA increases the level of over-the-air data protection and access control on
existing and future Wi-Fi networks. It addresses all known weaknesses of Wired
Equivalent Privacy (WEP), the original native security mechanism in the 802.11
standard.
WPA2 is the second generation of WPA security; it provides enterprise and
consumer Wi-Fi users with a high level of assurance that only authorized users
can access their wireless networks.
• Data encryption:
ƕ WEP provides security by encrypting data sent over radio waves from one
wireless device to another wireless device. Devices on a WEP-enabled
network use WEP keys to encode data. If your network uses WEP, you must
know the WEP key(s) it uses.
ƕ WPA uses the Temporal Key Integrity Protocol (TKIP).
ƕ WPA2 provides a new encryption scheme, the Advanced Encryption Standard
(AES). AES is defined in counter cipher-block chaining mode (CCM) and
supports the Independent Basic Service Set (IBSS) to enable security between
client workstations operating in ad hoc mode.
To set up wireless communication using the installer (Windows)
NOTE: For this method, you will need to have a wireless network set up and
running. You will also need a USB cable. Do not attach the USB cable until
prompted by the installer.
1. Save any open documents. Close any applications that are running on your
computer.
2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the setup icon on the Starter CD.
3. On the CD menu, click Install Network/Wireless Device, and then follow the
onscreen instructions.
NOTE: If the firewall software on your computer displays any messages
during the installation, select the always permit/allow option in the messages.
Selecting this option allows the software to install successfully on your
computer.
4. When prompted, temporarily connect the USB wireless setup cable.
5. Follow the onscreen instructions to complete the installation.
6. Disconnect the USB wireless setup cable when prompted.
To set up the device for wireless communication using the installer (Mac OS X)
1. Connect a USB wireless setup cable to the port on the back of the HP device and
then to any USB port on the computer.
2. Place the Starter CD into the computer.
50 Configure and manage
3. Double-click the HP Installer icon on the Starter CD, and then follow the onscreen
instructions.
4. Disconnect the USB wireless setup cable when prompted.
Connect the device using an ad hoc wireless network connection
Method 1
1. Turn on wireless in your computer and in the device.
2. On your computer, connect to the network named (SSID) “hpsetup.“ (This network
name is the default, ad hoc network created by the HP device.)
NOTE: If your HP device was previously configured for a different network,
you can restore the network defaults to enable the device to use “hpsetup.“ To
restore the network defaults, complete the following steps:
Reset the administrator password and network settings: Press and hold
the
Network button (on some models press the Wireless button), press the
Resume button three times, and release the Network or Wireless button.
For more information, see
Method 2 (Windows only)
1. Make sure your computer has an ad hoc network profile. For more information, see
the documentation available with your operating system.
2. Install the software on your device, and select the network that corresponds with
the ad hoc network profile for your computer.
Troubleshooting tips and resources.
To turn off wireless communication
Press and hold the wireless button on the front of the device for three seconds.
Configure your firewall to work with HP devices
A personal firewall, which is security software running on your computer, can block
network communication between your HP device and your computer.
If you are having problems such as:
• Printer not found when installing HP software
• Unable to print, print job stuck in queue, or printer goes offline
• Unable to see printer status on your computer
The firewall might be preventing your HP device from notifying computers on your
network where it can be found. If the HP software cannot find the HP device during
Set up the device for wireless communication (some models only)
51
Chapter 4
installation (and you know the HP device is on the network), or you have already
successfully installed HP software and experience problems, try the following:
1. If you are using a computer running Windows, in the firewall configuration utility,
look for an option to trust computers on the local subnet (sometimes called the
“scope“ or “zone“). By trusting all computers on the local subnet, computers and
devices in your home can communicate with each other while still being protected
from the internet. This is the easiest approach to use.
2. If you do not have the option to trust computers on the local subnet, add incoming
UDP port 427 to your firewall’s list of allowed ports.
NOTE: Not all firewalls require you to differentiate between incoming and
outgoing ports, but some do.
Another common problem is that HP software is not trusted by your firewall to access
the network. This can happen if you answered “block“ to any firewall dialog boxes that
appeared when you installed the HP software.
If this occurs, and if you are using a computer running Windows, check that the
following programs are in your firewall’s list of trusted applications; add any that are
missing.
• hpqkygrp.exe, located in C:\program files\HP\digital imaging\bin
• hpqscnvw.exe, located in C:\program files\HP\digital imaging\bin
• hpqste08.exe, located in C:\program files\HP\digital imaging\bin
• hpqtra08.exe, located in C:\program files\HP\digital imaging\bin
• hpqdirec.exe, located in C:\program files\HP\digital imaging\bin
• hpqthb08.exe, located in C:\program files\HP\digital imaging\bin
NOTE: Refer to your firewall documentation on how to configure the firewall port
settings and how to add HP files to the “trusted“ list.
NOTE: Some firewalls continue to cause interference even after you disable
them. If you continue to have problems after configuring the firewall as described
above and if you are using a computer running Windows, you might need to
uninstall the firewall software in order to use the HP device over the network.
Change the connection method
If you have installed the software and connected your HP device using a USB or
Ethernet cable, you can change to a wireless connection any time you want.
Change from a USB connection to a wireless connection (Windows)
1. Select Start, Programs, HP, select your device, and then select Reconfigure
Network Settings.
2. Press Add a Device.
3. Follow the onscreen instructions, and remove the USB cable when prompted.
52 Configure and manage
Change from a USB connection to a wireless connection (Mac OS X)
1. Click the HP Device Manager icon on the Dock or in the Hewlett Packard folder in
the Applications folder.
2. From the Information and Settings list, select Network Printer Setup Utility.
3. Follow the onscreen instructions to configure the network settings.
Change from an Ethernet connection to a wireless connection
NOTE: For Ethernet-enabled HP devices only.
1. Open the embedded Web server (EWS). For more information, see Embedded
Web server.
2. Click the Networking tab, and then click Wireless (802.11) in the left pane.
3. On the Wireless Setup tab, click Start Wizard.
4. Follow the onscreen instructions to change from an Ethernet connection to a
wireless connection.
5. After you finish changing the settings, disconnect the Ethernet cable.
Guidelines for ensuring wireless network security
This section contains the following topics:
•
To add hardware addresses to a wireless access point
Other guidelines
•
To add hardware addresses to a wireless access point
MAC filtering is a security feature in which a wireless access point, such as a wireless
router or Apple AirPort Base Station is configured with a list of MAC addresses (also
called "hardware addresses") of devices that are allowed to gain access to the network
through the access point.
If the access point does not have the hardware address of a device attempting to
access the network, the access point denies the device access to the network.
If the access point filters MAC addresses, then the device's MAC address must be
added to the access point's list of accepted MAC addresses.
1. Print the wireless status report. For information on the wireless status report, see
Understand the network configuration or wireless (some models only) status report.
2. Open the wireless access point's configuration utility, and add the HP device's
hardware address to the list of accepted MAC addresses.
Other guidelines
To keep the wireless network secure, follow these guidelines:
• Use a password with at least 20 random characters. You can use up to 63
characters in a WPA password.
• Avoid any common words or phrases, easy sequences of characters (such as all
1s), and personally-identifiable information for passwords. Always use random
strings composed of uppercase and lowercase letters, numbers, and if allowed,
special characters such as punctuation.
Set up the device for wireless communication (some models only)
53
Chapter 4
• Change the password periodically.
• Change the default password provided by the manufacturer for administrator
access to the access point or wireless router. Some routers let you change the
administrator name as well.
• Turn off administrative access over wireless, if possible. If you do this, you need to
connect to the router with a wired Ethernet connection when you want to make
configuration changes.
• Turn off remote administrative access over the Internet on your router, if possible.
You can use Remote Desktop to make an encrypted connection to a computer
running behind your router and make configuration changes from the local
computer you are accessing over the Internet.
• To avoid accidentally connecting to another party's wireless network, turn off the
setting to automatically connect to non-preferred networks. This is disabled by
default in Windows XP.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer
before being prompted by the software installation screen, you might need to uninstall,
and then reinstall the software. Do not simply delete the device application files from
your computer. Make sure to remove them properly using the uninstall utility provided
when you installed the software that came with the device.
There are three methods to uninstall the software on a Windows computer, and two
methods to uninstall on a Macintosh computer.
To uninstall from a Windows computer, method 1
1. Disconnect the device from your computer. Do not connect it to your computer until
after you have reinstalled the software.
2. Press the Power button to turn off the device.
3. Follow the onscreen instructions.
4. If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
5. Restart your computer.
6. To reinstall the software, insert the device Starter CD into your computer's CD-
ROM drive, follow the onscreen instructions, and also see
before connecting the device (recommended).
7. After the software is installed, connect the device to your computer.
8. Press the Power button to turn the device on.
After connecting and turning on the device, you might have to wait several minutes
for all of the Plug and Play events to complete.
9. Follow the onscreen instructions.
54 Configure and manage
To install the software
When the software installation is complete, the HP Digital Imaging Monitor icon
appears in the Windows system tray.
To uninstall from a Windows computer, method 2
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1. On the Windows taskbar, click Start, select Settings, select Control Panel, and
then click Add/Remove Programs.
- Or Click Start, click Control Panel, and then double-click Programs and Features.
2. Select the device you want to uninstall, and then click Change/Remove or
Uninstall/Change.
3. Disconnect the device from your computer.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Insert the device Starter CD into your computer's CD-ROM drive, and then start
the Setup program.
6. Follow the onscreen instructions and also see
To install the software before
connecting the device (recommended).
To uninstall from a Windows computer, method 3
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1. Insert the device Starter CD into your computer's CD-ROM drive, and then start
the Setup program.
2. Disconnect the device from your computer.
3. Select Uninstall, and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Start the Setup program for the device again.
6. Select Install.
7. Follow the onscreen instructions and also see
To install the software before
connecting the device (recommended).
To uninstall from a Macintosh computer, method 1
1. Launch HP Device Manager.
2. Click Information and Settings.
3. Select Uninstall HP software from the pull-down menu.
Follow the onscreen instructions.
Uninstall and reinstall the software
55
Chapter 4
4. After the software is uninstalled, restart your computer.
5. To reinstall the software, insert the device Starter CD into your computer's CD-
ROM drive.
6. On the desktop, open the CD-ROM, and then double-click HP Printer Installer.
7. Follow the onscreen instructions and also see
To install the software before
connecting the device (recommended).
To uninstall from a Macintosh computer, method 2
1. Open the Finder.
2. Double-click Applications.
3. Double-click Hewlett-Packard.
4. Select your device, and then double-click Uninstall.
56 Configure and manage
5
Maintain and troubleshoot
This section contains the following topics:
•
Supported ink cartridges
Replace the ink cartridges
•
Maintain the printheads
•
Store printing supplies
•
Troubleshooting tips and resources
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Solve paper-feed problems
•
Solve device management problems
•
Solve network problems
•
Solve wireless problems
•
Troubleshoot installation issues
•
Clear jams
•
Errors
•
Supported ink cartridges
Ordering cartridges online is not supported in all countries/regions. However, many
countries have information on ordering by telephone, locating a local store and printing
a shopping list. In addition, you can select the How to Buy option at the top of the
www.hp.com/buy/supplies page to obtain information about purchasing HP products in
your country.
You can find the ink cartridge number in the following places:
• On the Information page of the embedded Web server (see
server).
• Windows: From the HP Toolbox, if you have bidirectional communication, click
the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and
then click Cartridge Details.
• Mac OS X: From the HP Printer Utility, click Supply Info from the Information
and Support panel, and then click Retail Supplies Information.
• On the label of the ink cartridge you are replacing.
• Solution Center: From the Solution Center you can view supplies information from
the Shopping tab or the estimated ink level screen.
• On the configuration page (see
Embedded Web
Understand the self-test diagnostic page).
NOTE: Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the device and
cartridges for printing, and in printhead servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after
it is used. For more information see
www.hp.com/go/inkusage.
Maintain and troubleshoot
57
Chapter 5
Replace the ink cartridges
You can check the estimated ink levels from the HP Toolbox (Windows), the HP
Printer Utility (Mac OS X), or the embedded Web server. For information about using
these tools, see
page to view this information (see
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace cartridges until prompted to do so.
After removing a cartridge from its package, install it right away. Do not remove a
cartridge from the device for long periods of time.
To find out which ink cartridges work with your device, see
For information on recycling used ink supplies, see
program.
To replace the ink cartridges
1. Gently pull open the ink cartridge cover.
Use device management tools. You can also print the configuration
Understand the self-test diagnostic page).
Supplies.
HP inkjet supplies recycling
2. Remove the ink cartridge that requires replacement by grasping it between your
3. Remove the new ink cartridge from its package.
4. Align the cartridge with its color-coded slot, and insert the cartridge into the slot.
5. Close the ink cartridge cover.
58
Maintain and troubleshoot
thumb and forefinger and pulling it firmly toward you.
Press down firmly on the cartridge to ensure proper contact.
Maintain the printheads
If printed characters are incomplete, or printouts are streaked, the ink nozzles might be
clogged, and you might need to clean the printheads.
When the quality of printouts deteriorates, follow the steps below:
1. Check the health of the printheads. For more information, see
health.
2. Print the print quality diagnostic page on a clean sheet of white paper. Evaluate
any problem areas, and perform the recommended actions. For more information,
see
To print the print quality diagnostic page.
3. Clean the printheads. For more information, see
4. Replace the printheads if the problems persist after cleaning. For more
information, see
This section covers the following printhead maintenance tasks:
•
To check printhead health
To print the print quality diagnostic page
•
To align the printheads
•
To clean the printheads
•
To clean the printhead contacts manually
•
To calibrate the linefeed
•
To replace the printheads
•
To check printhead health
Use one of the following means to check the printhead health. If the status of any
printhead is replace, then perform one or more of the maintenance functions, or clean
or replace the printhead.
• Configuration Page: Print the configuration page on a clean sheet of white paper,
and check the printhead health section. For more information, see
self-test diagnostic page.
• Embedded Web server: Open the embedded Web server. For more information,
see
To open the embedded Web server. Click the Information tab, and then click
Ink Supplies in the left pane.
• HP Toolbox (Windows): Open the HP Toolbox. For more information, see
the HP Toolbox. Click the Information tab, and then click Printhead Health.
To replace the printheads.
To check printhead
To clean the printheads.
Understand the
Open
To print the print quality diagnostic page
Use the print quality diagnostic page to diagnose issues affecting the print quality. This
will help you decide whether to run any maintenance services to improve the print
Maintain the printheads
59
Chapter 5
quality of your printouts. You can also view the ink level information and the printhead
health status on the page.
•
Control panel: Press and hold the
Power button, press the Cancel button
seven times, press the
Resume button two times, and release the Power
button.
• Embedded Web server: Click the Settings tab, click Device Services in the left
pane, select Print PQ (print quality) diagnostic page from the drop-down list in
the Print Quality section, and then click Run Diagnostic.
• HP Toolbox (Windows): Click the Services tab, and then click Print PQ (print
quality) diagnostic page and follow the onscreen instructions.
• HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the
Information and Support panel.
60
Maintain and troubleshoot
1 Printer Information: Shows device information (such as the product model number, serial
number, and firmware version number), the number of pages printed from the trays and
duplexer, the ink level information, and the printhead health status.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace cartridges until
prompted to do so.
2 Test Pattern 1: If the lines are not straight and connected, align the printheads. For more
information, see To align the printheads.
3 Test Pattern 2: If there are thin white lines across any of the colored blocks, clean the
printheads. For more information, see To clean the printheads.
4 Test Pattern 3: If there are dark lines or white gaps where the arrows are pointing,
calibrate the linefeed. For more information, see To calibrate the linefeed.
To align the printheads
Whenever you replace a printhead, the device automatically aligns the printheads to
ensure the best print quality. However, if the appearance of your printed pages
indicates that the printheads are misaligned, you can start the alignment process
manually.
•
Control panel: Press and hold the
three times, and release the
• Embedded Web server: Click the Settings tab, click Device Services in the left
pane, select Align Printer from the drop-down list in the Print Quality section,
and then click Run Diagnostic.
• HP Toolbox (Windows): Click the Services tab, and then click Align Printheads,
and follow the onscreen instructions.
• HP Printer Utility (Mac OS X): Click Align from the Information and Support
panel.
Power button, press the Resume button
Power button.
To clean the printheads
If printed characters are incomplete, or dots or lines are missing from printouts, ink
nozzles might be clogged, and you might need to clean the printheads.
NOTE: Cleaning uses ink, so clean the printheads only when necessary.
The cleaning process can take several minutes. Some noise might be generated in
the process.
Make sure paper is loaded before you begin to clean the printheads.
•
Control panel: Press and hold the
two times, press the
• Embedded Web server: Click the Device Settings tab, click Device Services in
the left pane, select Clean Printheads from the drop-down list in the Print Quality
section, and then click Run Diagnostic.
Power button, press the Cancel button
Resume button one time, and release the Power button.
Maintain the printheads
61
Chapter 5
• HP Toolbox (Windows): Click the Services tab, click Clean Printheads and
follow the onscreen instructions.
• HP Printer Utility (Mac OS X): Click Clean from the Information and Support
panel.
To clean the printhead contacts manually
After the printheads are installed, one or more of the printhead lights might be blinking.
If the printhead lights are blinking, you might need to clean the electrical contacts on
the printheads and in the device.
CAUTION: Electrical contacts contain sensitive electronic components that can
be damaged easily.
1. Make sure paper is loaded in Tray 1.
2. Open the top cover.
3.
If the carriage does not move to the left automatically, press and hold the
Resume button until the carriage moves to the left. Wait for the carriage to stop
moving, and then unplug the power cord from the printer.
4. Lift the printhead latch.
5. Lift the handle of the printhead you want to replace, and then pull the printhead out
62
Maintain and troubleshoot
of its slot.
6. Obtain a clean, dry, soft, and lint-free cleaning material. Suitable materials include
paper coffee filters and eyeglass lens cleaning paper.
CAUTION: Do not use water.
7. Wipe the electrical contacts on the printhead, but do not touch the nozzles.
CAUTION: The electrical contacts are small copper-color squares, grouped
on one face of the printhead.
The nozzles are on a different face of the printhead. Ink will be visible on the
nozzles.
Touching the nozzles can cause permanent nozzle damage. Also, ink can
permanently mark clothing.
8. After cleaning, place the printhead on a sheet of paper or paper towel. Make sure
the nozzles are facing up and are not in contact with the paper.
9. Clean the electrical contacts in the printhead slot inside the device with a clean,
dry, soft, and lint-free cloth.
10. Insert the printhead into its color-coded slot (the label on the printhead must match
the label on the printhead latch). Press down firmly on the printhead to ensure
proper contact.
11. Pull the printhead latch all the way forward, and then press down to ensure that
the latch is properly engaged. You might have to apply some pressure to engage
the latch.
Maintain the printheads
63
Chapter 5
12. Close the cover.
13. If the printhead light is still blinking, repeat the cleaning procedure described above
for the printhead which corresponds to the blinking printhead light.
14. If the printhead light continues to blink, replace the printhead which corresponds to
the blinking printhead light.
15. Wait while the device initializes the printheads and prints the alignment pages. If
the device does not print the pages, start the alignment process manually. For
more information, see
To calibrate the linefeed
If your printout shows bandings (dark or light lines across colored block) or staggered
lines, calibrate the printer's linefeed.
•
Control panel: Press and hold the
To align the printheads.
Power button, press the Cancel button
14 times, press the
• Embedded Web server: Click the Settings tab, click Device Services in the left
pane, select Calibrate Linefeed from the drop-down list in the Print Quality
section, and then click Run Diagnostic.
• HP Toolbox (Windows): Click the Services tab, click Calibrate Linefeed and
follow the onscreen instructions.
• HP Printer Utility (Mac OS X): Click Calibrate Linefeed from the Information
and Support panel.
To replace the printheads
NOTE: To find out which printheads work with your printer, see Supplies.
1. Open the cover.
2. Make sure paper is loaded in Tray 1.
3.
If the carriage does not move to the left automatically, press and hold the
Resume button until the carriage moves to the left. Wait for the carriage to stop
moving.
4. Lift the printhead latch.
Resume button six times, and release the Power button.
64
Maintain and troubleshoot
5. Lift the handle of a printhead, and use it to pull the printhead out of its slot.
6. Before installing a printhead, shake the printhead up and down at least six times
while the printhead is still in its packaging.
7. Remove the new printhead from its package, and then remove its orange
protective caps.
CAUTION: Do not shake printheads after the caps are removed.
Maintain the printheads
65
Chapter 5
8. Insert the printhead into its color-coded slot (the label on the printhead must match
the label on the printhead latch). Press down firmly on the printhead to ensure
proper contact.
9. Pull the printhead latch all the way forward, and then press down to ensure that
the latch is properly engaged. You might have to apply some pressure to engage
the latch.
10. Close the cover.
11. Wait while the device initializes the printheads and prints the alignment pages. If
the device does not print the pages, start the alignment process manually. For
more information, see
Store printing supplies
This section covers the following topics:
•
Store ink cartridges
Store printheads
•
Store ink cartridges
Ink cartridges can be left in the device for extended periods of time. If you remove the
ink cartridges, place them in an airtight container, such as a resealable plastic bag.
Store printheads
Printheads can be left in the device for extended periods of time. However, to assure
optimal printhead health, be sure to turn off the device properly. For more information,
see
Turn off the device.
To align the printheads.
Troubleshooting tips and resources
Use the following tips and resources to resolve printing problems:
• For a paper jam, see
• For paper-feed problems, such as the paper skew and paper pick, see
• Power light is on and not blinking. When the device is turned on for the first time, it
• No error messages appear on the computer screen.
• Power cord and other cables are working, and are firmly connected to the device.
• Media is loaded correctly in the tray and is not jammed in the device.
• Printheads and ink cartridges are properly installed in their correct color-coded
• Printhead latch and all covers are closed.
• The duplexer is locked into place.
• All packing tapes and materials are removed.
66
Maintain and troubleshoot
paper-feed problems.
takes approximately 20 minutes to initialize it after the printheads are installed.
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see
specifications.
slots. Press down firmly on each one to ensure proper contact.
Clear a jam in the device.
Solve
Electrical
• The device can print a configuration page. For more information, see Understand
the self-test diagnostic page.
• The device is set as the current or default printer. For Windows, set it as the
default in the Printers folder. For Mac OS X, set it as the default in the Printer
Setup Utility (Mac OS X (v10.4), for Mac OS X (v10.5) open System Preferences,
select Print & Fax, and then select the device from the Default Printer drop-down
list.) See your computer's documentation for more information.
• Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
To set a static IP address
1. Open the embedded Web server, click the Networking tab, click Wired (802.3) or
Wireless (802.11) in the left pane, and then click the IPv4 Configuration or IPv6
Configuration sub-tab.
2. Select Manual IP, and then type the static IP address in the Manual IP Address
box.
3. Enter the Manual Subnet Mask and the Manual Default Gateway, if necessary,
and then click Apply.
CAUTION: Changing the IP address can disrupt the current connection to the
embedded Web server.
Solve printing problems
• The device shuts down unexpectedly
The device is not responding (nothing prints)
•
Printer lights are blinking
•
Device takes a long time to print
•
Placement of the text or graphics is wrong
•
The device prints half a page, then ejects the paper
•
Device is printing from the wrong input tray
•
The device shuts down unexpectedly
Check the power and power connections
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see
The device is not responding (nothing prints)
If the device supports wireless communication, see also Solve wireless problems.
Check the device setup
For more information, see
Troubleshooting tips and resources.
Electrical specifications.
Solve printing problems
67
Chapter 5
Check the printhead initialization
When printheads are installed or replaced, the device automatically prints a few
alignment pages to align the printheads. This process takes about 20 minutes. Until
this process is complete, only the automatic alignment pages can be printed.
Check the device software installation
If the device is turned off when printing, an alert message should appear on your
computer screen; otherwise, the device software might not be installed correctly. To
resolve this, uninstall the software completely, and then reinstall the device software.
For more information, see
Uninstall and reinstall the software.
Check the cable connections
• Make sure both ends of the network/USB cable are secure.
• If the device is connected to a network, check the following:
ƕ Check the Network button on the control panel. If an active network cable is
connected to the device, the light will be green.
ƕ Make sure you are not using a phone cord to connect the device.
ƕ The network hub, switch, or router is turned on and working properly.
Check the device setup for a network environment
Ensure the correct device driver and printer driver port are being used. For more
information about network connections, see
Configure the device (Windows),
Configure the device (Mac OS X), or the documentation provided by your network
vendors.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the device. If there is a problem communicating with the device, try temporarily
disabling the firewall. If the problem persists, the firewall is not the source of the
communication problem. Re-enable the firewall. For more information, see
your firewall to work with HP devices.
Printer lights are blinking
Check the error messages. For more information, see Control-panel lights reference.
Use the following steps to try and solve the problem:
• Remove and reinstall the printhead
• Clean the printhead contacts manually
• Replace the printhead
Device takes a long time to print
Check the system configuration
Make sure the computer meets the minimum system requirements for the device. For
more information, see
68
Maintain and troubleshoot
System requirements.
Configure
Check the device software settings
Print speed is slower when Best or Maximum dpi is selected as the print quality. To
increase the print speed, select different print settings in the device driver. For more
information, see
Check for radio interference
If the device is connected using wireless communication and is printing slowly, then
the radio signal might be weak.
Change print settings.
Placement of the text or graphics is wrong
If these solutions do not work, the problem may be caused by the inability of the
application to interpret print settings properly. See the release notes for known
software conflicts, refer to the application's documentation, or contact the software
manufacturer for specific help.
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack
of media, and make sure the trays are not overloaded. For more information, see
media.
Check the media size
• Content on a page might be cut off if the document size is larger than the media
that you are using. For more information, see
• Make sure the media size selected in the printer driver match the size of media
loaded in the tray.
Load
Select print media.
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see
Check the device location and length of USB cable
It is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long.
You can also try to use a different USB cable to check if the cable has failed.
The device prints half a page, then ejects the paper
Check the ink cartridges
The ink cartridges may have run out of ink, and the print job was cancelled. Replace
the ink cartridges, and then resend the print job to the device. For more information,
see
Replace the ink cartridges.
More than one page is being picked
For more information on paper-feed problems, see
Change print settings.
Solve paper-feed problems.
Solve printing problems
69
Chapter 5
There is a blank page in the file
Check the file to make sure there is no blank page.
Clean the printhead
Complete the printhead cleaning procedure. For more information, see
printheads.
Check the top cover
If the top cover is left open, the printer will eject the page and then move the
printheads to the home position after a time out period.
Device is printing from the wrong input tray
Check the tray configuration settings
The tray configuration is not set to print from the tray with plain paper. For more
information, see
Configure trays.
Poor print quality and unexpected printouts
• General print quality troubleshooting
Meaningless characters print
•
Ink is smearing
•
Ink is not filling the text or graphics completely
•
Output is faded or dull colored
•
Colors are printing as black and white
•
Wrong colors are printing
•
Printout shows bleeding colors
•
The printout has a horizontal band of distortion near the bottom of a borderless print
•
Colors do not line up properly
•
Text or graphics are streaked
•
Something on the page is missing or incorrect
•
To clean the
General print quality troubleshooting
Check the printheads and ink cartridges
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
print the print quality diagnostic page.
Check the paper quality
Make sure the media meets HP specifications, and try to print again. For more
information, see
70
Maintain and troubleshoot
Select print media.
To
Check the type of media loaded in the device
• Make sure the tray supports the type of media you have loaded. For more
information, see
• Make sure you have selected the tray in the printer driver that contains the media
that you want to use.
Check the device location and length of USB cable
It is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long.
You can also try a new USB cable to check whether the cable has failed.
Understand specifications for supported media.
Meaningless characters print
If an interruption occurs to a job that is printing, the device might not recognize the rest
of the job.
Cancel the print job and wait for the device to return to the ready state. If the device
does not return to the ready state, cancel all jobs in the printer driver, turn the device
off, let it set for a few seconds, turn the device on, and then print the document.
Check the cable connections
If the device and computer are connected with a USB cable, the problem may be due
to a poor cable connection.
Make sure the cable connections at both ends are secure. If the problem persists, turn
off the device, disconnect the cable from the device, turn on the device without
connecting the cable, and delete any remaining jobs from the print spooler. When the
Power light is on and not flashing, reconnect the cable.
Check the document file
The document file may be damaged. If you can print other documents from the same
application, try printing a backup copy of your document, if available.
Ink is smearing
Check the print settings
Color documents that have rich, blended colors can wrinkle or smear when printed
using the Best print quality. Try using another print mode, such as Normal, to reduce
ink, or use HP Premium Paper designed for printing vivid color documents. For more
information, see
Check the media type
• Some types of media do not accept ink well. For these types of media, ink will dry
more slowly and smearing may occur. For more information, see
• Make sure that the media type selected in the printer driver matches the media
type loaded in the device.
Change print settings.
Select print media.
Poor print quality and unexpected printouts
71
Chapter 5
Ink is not filling the text or graphics completely
Check the media type
Some media types are not suitable for use with the device. For more information, see
Select print media.
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
print the print quality diagnostic page.
Output is faded or dull colored
Check the print mode
The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is
good for printing drafts. To get better results, select Normal or Best. For more
information, see
Check the paper type setting
When printing on transparencies or other special media, select the corresponding
media type in the printer driver. For more information, see
sized media.
Change print settings.
To
Print on special and custom-
Colors are printing as black and white
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver.
Wrong colors are printing
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver.
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
print the print quality diagnostic page.
Printout shows bleeding colors
Check the ink cartridges
Make sure you are using genuine HP ink. For ordering information, see
and accessories.
To
HP supplies
72
Maintain and troubleshoot
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
print the print quality diagnostic page.
The printout has a horizontal band of distortion near the bottom of a borderless
print
Check the paper type
HP recommends that you use HP papers or any other paper type that is appropriate
for the product. Always make sure the paper you are printing on is flat. Uncurl paper
by bending it in the opposite direction of the curl. For best results when printing
images, use HP Advanced Photo Paper. Store photo media in its original packaging
inside a resealable plastic bag on a flat surface, in a cool place. When you are ready
to print, remove only the paper you plan to use immediately. When you have finished
printing, return any unused photo paper to the original package, and reseal the bag.
This will prevent the photo paper from curling. For more information, see
media.
Use a higher print quality setting
Check the print quality setting and make sure it is not set too low. Print the image with
a high print-quality setting, such as Best or Maximum dpi.
Rotate the image
If the problem persists, use the software you installed with the product or another
software application to rotate your image 180 degrees so that the light blue, gray, or
brown hues in your image do not print at the bottom of the page. The defect is more
noticible in areas of uniform light colors, so rotating the image may help.
Select print
To
Clean the printhead
Manually clean the printhead. For more information, see
contacts manually.
Colors do not line up properly
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
print the print quality diagnostic page.
Check the graphics placement
Use the zoom or print preview feature of your software to check for gaps in the
placement of graphics on the page.
To clean the printhead
Poor print quality and unexpected printouts
To
73
Chapter 5
Text or graphics are streaked
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
print the print quality diagnostic page.
Something on the page is missing or incorrect
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
print the print quality diagnostic page.
Check the color print settings
Make sure Print in Grayscale is not selected in the printer driver.
Check the device location and length of USB cable
It is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long.
Solve paper-feed problems
For information on resolving jams, see Clear a jam in the device.
•
Optional Tray 2 cannot be inserted
Media stops halfway
•
Another paper-feed problem is occurring
•
To
To
Optional Tray 2 cannot be inserted
• Reinsert the tray. Make sure it is aligned with the device opening.
• Check for a paper jam. For more information, see
Media stops halfway
If the paper is not correct, the media will not feed fully. Ensure the media selected in
the printer driver matches the media loaded.
Another paper-feed problem is occurring
Media is not supported for the printer or tray
Use only media that is supported for the device and the tray being used. For more
information, see
74
Maintain and troubleshoot
Understand specifications for supported media.
Clear a jam in the device.
Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see
Load media. Fan
the media before loading.
• Make sure the media guides are snug, but not tight, against the stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the
opposite direction of the curl.
• When using thin, special media, make sure that the tray is completely loaded. If
you are using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
• If you are using thick, special media (such as brochure paper), load media so that
the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
• Make sure Tray 2 (optional) is inserted properly.
• If you are printing on the blank side of a page that has been used, the device may
have problems picking up the media.
Media is not coming out correctly
• Make sure the output tray extension is extended; otherwise, printed pages may fall
off the device.
• Remove excess media from the output tray. There is a limit to the number of
sheets the tray can hold.
Pages are skewing
• Make sure the media loaded in the trays fits snugly between the media guides. If
the tray is removable, pull out the tray from the device, and reload the media
properly, making sure that the media guides are properly aligned.
• Make sure the duplexer is properly installed.
• Load media into the device only when it is not printing.
• When reinserting a removeable tray into the device, do so gently. Forceful
insertion with a full stack of paper may cause sheets to slide up within the device,
causing the device to jam or pick multiple sheets at one time.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
Solve paper-feed problems
75
Chapter 5
• Make sure the tray is not overloaded with paper.
• When using thin, special media, make sure that the tray is completely loaded. If
you are using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
• If you are using thick, special media (such as brochure paper), load media so that
the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
• When reinserting a removeable tray into the device, do so gently. Forceful
insertion with a full stack of paper may cause sheets to slide up within the device,
causing the device to jam or pick multiple sheets at one time.
• Use HP media for optimum performance and efficiency. For more information, see
Select print media.
Solve device management problems
This section provide solutions to common problems that involve managing the device.
This section contains the following topic:
•
Embedded Web server cannot be opened
Embedded Web server cannot be opened
Check your network setup
• Make sure you are not using a phone cord or a cross cable to connect the device
to the network. For more information, see
Configure the device (Mac OS X).
• Make sure the network cable is securely connected to the device.
• Make sure the network hub, switch, or router is turned on and working properly.
Configure the device (Windows) or
Check the computer
Make sure the computer that you are using is connected to the network.
Check your Web browser
Make sure the Web browser meets the minimum system requirements. For more
information, see
Check the device IP address
• To check the IP address of the device from the control panel, print the network
• Ping the device using the IP address from the command prompt.
76
Maintain and troubleshoot
System requirements.
configuration page. For more information, see
configuration or wireless (some models only) status report.
For example, if the IP address is 123.123.123.123, type the following at the MSDOS prompt:
C:\Ping 123.123.123.123
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
Understand the network
Solve network problems
NOTE: After correcting any of the following, run the installation program again.
General network troubleshooting
• If you are unable to install the device software, verify that:
ƕ All cable connections to the computer and the device are secure.
ƕ The network is operational, and the network hub is turned on.
ƕ All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
ƕ Make sure the device is installed on the same subnet as the computers that
will be using the device.
ƕ If the installation program cannot discover the device, print the network
configuration page, and enter the IP address manually in the installation
program. For more information, see
wireless (some models only) status report
• If you are using a computer running Windows, make sure that the network ports
created in the device driver match the device IP address.
ƕ Print the device’s network configuration page.
ƕ Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
ƕ Right-click the device icon, click Properties, and then click the Ports tab.
ƕ Select the TCP/IP port for the device, and then click Configure Port.
ƕ Compare the IP address listed in the dialog box, and make sure it matches the
IP address listed on the network configuration page. If the IP addresses are
different, change the IP address in the dialog box to match the address on the
network configuration page.
ƕ Click OK twice to save the settings and close the dialog boxes.
Understand the network configuration or
Problems connecting to a wired network
• If the Network light on the control panel does not turn on, make sure that all of the
“General network troubleshooting” conditions are met.
• Though it is not recommended that you assign the device with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
Solve wireless problems
If the device is unable to communicate with the network after completing the wireless
setup and software installation, perform one or more of the following tasks in the order
shown below.
•
Basic wireless troubleshooting
Advanced wireless troubleshooting
•
Solve wireless problems
77
Chapter 5
Basic wireless troubleshooting
Perform the following steps in the order presented.
NOTE: If this is the first time you are setting up the wireless connection, and you
are using the included software, make sure that the USB cable is connected to the
device and the computer.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light near the HP device's wireless button is not lit, the wireless capabilities
might not have been turned on. To turn on wireless, press and hold the Wireless
button for three seconds.
NOTE: If your HP device supports Ethernet networking, make sure that an
Ethernet cable has not been connected to the device. Connecting an Ethernet
cable turns off the HP device's wireless capabilities.
Step 2 - Restart components of the wireless network
Turn off the router and the HP device, and then turn them back on in this order: router
first and then the HP device. If you still are unable to connect, turn off the router, HP
device, and your computer. Sometimes, turning off the power and then turning it back
on will recover a network communication issue.
Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. To print a Wireless
Network Test page, press the Wireless button. If a problem is detected, the printed
test report will include recommendations that might help solve the problem.
Advanced wireless troubleshooting
If you have tried the suggestions provided in the Basic troubleshooting section and are
still unable to connect to your HP device to the wireless network, try the following
suggestions in the order presented:
•
Make sure your computer is connected to your network
Make sure that the HP device is connected to your network
•
Check to see if the firewall software is blocking communication
•
Make sure the HP device is online and ready
•
Your wireless router is using a hidden SSID
•
Make sure the wireless version of the HP device is set as the default printer driver
•
(Windows only)
Make sure the HP Network Devices Support service is running (Windows only)
•
Add hardware addresses to a wireless access point (WAP)
•
78
Maintain and troubleshoot
Make sure your computer is connected to your network
To check a wired (Ethernet) connection
Ÿ Many computers have indicator lights beside the port where the Ethernet cable
from the router connects to your computer. Usually there are two indicator lights,
one that is on and another that blinks. If your computer has indicator lights, check
to see if the indicator lights are on. If the lights are not on, try reconnecting the
Ethernet cable to the computer and the router. If you still do not see lights, there
might be a problem with the router, the Ethernet cable, or your computer.
NOTE: Macintosh computers do not have indicator lights. To check the
Ethernet connection on a Macintosh computer, click System Preferences in
the Dock, and then click Network. If the Ethernet connection is working
correctly, Built-in Ethernet appears in the list of connections, along with the IP
address and other status information. If Built-in Ethernet does not appear in
the list, there might be a problem with the router, the Ethernet cable, or your
computer. For more information, click the Help button in the window.
To check a wireless connection
1. Make sure that your computer's wireless has been turned on. (For more
information, see the documentation that came with your computer.)
2. If you are not using a unique network name (SSID), then it is possible that your
wireless computer could be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your
network.
Windows
a. Click Start, click Control Panel, point to Network Connections, and then
click View Network Status and Tasks.
Or
Click Start, select Settings, click Control Panel, double-click Network
Connections, click the View menu, and then select Details.
Leave the network dialog box open while you continue to the next step.
b. Disconnect the power cord from the wireless router. The connection status of
your computer should change to Not Connected.
c. Reconnect the power cord to the wireless router. The connection status should
change to Connected.
Mac OS X
Ÿ Click the AirPort icon in the menu bar at the top of the screen. From the menu
that appears, you can determine if the AirPort is turned on and which wireless
network your computer is connected to.
NOTE: For more detailed information about your AirPort connection, click
System Preferences in the Dock, and then click Network. If the wireless
connection is working correctly, a green dot appears next to AirPort in the
list of connections. For more information, click the Help button in the window.
Solve wireless problems
79
Chapter 5
If you are unable to get your computer connected to your network, contact the person
who set up your network or the router manufacturer as there might be a hardware
issue with either your router or computer.
If you are able to access the Internet and are using a computer running Windows, you
can also access HP Network Assistant at
www.hp.com/sbso/wireless/tools-setup.html?
jumpid=reg_R1002_USEN for help in setting up a network. (This Web site is only
available in English.)
Make sure that the HP device is connected to your network
If your device is not connected to the same network as your computer, you will not be
able to use the HP device over the network. Follow the steps described in this section
to find out if your device is actively connected to the correct network.
Make sure the HP device is on the network
1. If the HP device supports Ethernet networking and is connected to an Ethernet
network, make sure an Ethernet cable is not plugged into the back of the device. If
an Ethernet cable is plugged into the back, then wireless connectivity is disabled.
2. If the HP device is connected to a wireless network, print the device's Wireless
Configuration page. For more information, see
Understand the network
configuration or wireless (some models only) status report.
Ÿ After the page has been printed, check the Network Status and URL:
Network Status
URL The URL shown here is the network
If the Network Status is Ready, the
•
HP device is actively connected to a
network.
If the Network Status is Offline, the
•
HP device is not connected to a
network. Run the Wireless Network
Test (using the instructions at the
beginning of this section) and follow
any recommendations.
address assigned to the HP device by
your router. You will need this to connect
to the embedded Web server.
Check to see if you can access the embedded Web server (EWS)
Ÿ After you establish that the computer and the HP device both have active
connections to a network, you can verify if they are on the same network by
80
Maintain and troubleshoot
accessing the device's embedded Web server (EWS). For more information, see
Embedded Web server.
To access the EWS
a. On your computer, open the Web browser you normally use to access the
Internet (for example, Internet Explorer or Safari). In the address box, type the
URL of the HP device as it was shown on the Network Configuration Page (for
example, http://192.168.1.101).
NOTE: If you are using a proxy server in your browser, you might need to
disable it to access the EWS.
b. If you can access the EWS, try using the HP device over the network (such as
to print) to see if your network setup was successful.
c. If you cannot access the EWS or are still having problems using the HP device
over the network, continue to the next section regarding firewalls.
Check to see if the firewall software is blocking communication
If you cannot access the EWS and are sure both the computer and HP device have
active connections to the same network, the firewall security software might be
blocking communication. Temporarily turn off any firewall security software running on
your computer and then try to access the EWS again. If you can access the EWS, try
using the HP device (for printing).
If you are able to access the EWS and use your HP device with the firewall turned off,
you will need to reconfigure your firewall settings to allow the computer and HP device
to communicate with each other over the network.
If you are able to access the EWS, but are still unable to use the HP device even with
the firewall turned off, try enabling the firewall software to recognize the HP device.
Make sure the HP device is online and ready
If you have the HP software installed, you can check the HP device’s status from your
computer to see if the device is paused or offline, preventing you from using it.
To check the HP device’s status, complete the following steps:
Windows
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
2. If the printers on your computer are not being displayed in Details view, click the
View menu, and then click Details.
3. Do one of the following, depending on the printer status:
a. If the HP device is Offline, right-click the device, and click Use Printer Online.
b. If the HP device is Paused, right-click the device, and click Resume Printing.
4. Try using the HP device over the network.
Solve wireless problems
81
Chapter 5
Mac OS X
1. Click System Preferences in the Dock, and then click Print & Fax.
2. Select the HP device, and the click Print Queue.
3. If Jobs Stopped appears in the window that appears, click Start Jobs.
If you can use the HP device after performing the steps above but find that the
symptoms persist as you continue to use the device, your firewall might be interfering.
If you still cannot use the HP device over the network, continue to the next section for
additional troubleshooting help.
Your wireless router is using a hidden SSID
If your wireless router or Apple AirPort Base Station is using a hidden SSID, your HP
device will not automatically detect the network.
Make sure the wireless version of the HP device is set as the default printer
driver (Windows only)
If you install the software again, the installer might create a second version of the
printer driver in your Printers or Printers and Faxes folder. If you have difficulties
printing or connecting to the HP device, make sure the correct version of the printer
driver is set as the default.
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
2. Determine if the version of the printer driver in the Printers or Printers and Faxes
folder is connected wirelessly:
a. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
b. On the Ports tab, look for a port in the list with a checkmark. The version of the
printer driver that is connected wirelessly has Standard TCP/IP Port as the
Port description, next to the checkmark.
3. Right-click the printer icon for the version of the printer driver that is connected
wirelessly, and select Set as Default Printer.
Make sure the HP Network Devices Support service is running (Windows only)
To restart the HP Network Device Support service
1. Delete any print jobs currently in the print queue.
2. On the desktop, right-click My Computer or Computer, and then click Manage.
3. Double-click Services and Applications, and then click Services.
4. Scroll down the list of services, right click HP Network Devices Support, and then
5. After the service restarts, try using the HP device over the network again.
82
Maintain and troubleshoot
NOTE: If there is more than one icon in the folder for the HP device, right-click
the printer icon for the version of the printer driver that is connected wirelessly, and
select Set as Default Printer.
click Restart.
If you are able to use the HP device over the network, your network setup was
successful.
If you still cannot use the HP device over the network or if you have to periodically
perform this step in order to use your device over the network, your firewall might be
interfering.
If this still does not work, there might be a problem with your network configuration or
router. Contact the person who set up your network or the router manufacturer for help.
Add hardware addresses to a wireless access point (WAP)
MAC filtering is a security feature in which a wireless access point (WAP) is configured
with a list of MAC addresses (also called “hardware addresses”) of devices that are
allowed to gain access to the network through the WAP. If the WAP does not have the
hardware address of a device attempting to access the network, the WAP denies the
device access to the network. If the WAP filters MAC addresses, then the device’s
MAC address must be added to the WAP’s list of accepted MAC addresses.
• Print the network configuration page. For more information, see
network configuration or wireless (some models only) status report.
• Open the WAP’s configuration utility, and add the device’s hardware address to
the list of accepted MAC addresses.
Troubleshoot installation issues
If the following topics do not help, see Support and warranty for information about HP
support.
•
Hardware installation suggestions
Software installation suggestions
•
Solve network problems
•
Understand the
Hardware installation suggestions
Check the device
• Make sure that all packing tape and material have been removed from outside and
inside the device.
• Make sure that the device is loaded with paper.
• Make sure that no lights are on or blinking except the Power light, which should be
on. If a light other than the Power light is on or blinking, there is an error. For more
information, see
• Make sure that the device can print a configuration page.
• Duplexer is locked into place.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected securely to both the device and to a
working power outlet.
Control-panel lights reference.
Troubleshoot installation issues
83
Chapter 5
Check the printheads and ink cartridges
• Make sure that all of the printheads and ink cartridges are firmly installed in their
correct, colorcoded slot. Press down firmly on each one to ensure proper contact.
The device cannot work if they are not all installed.
• Make sure there are no pieces of the orange cap attached to the printhead.
• Make sure that all latches and covers are closed properly.
Software installation suggestions
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
• In the Windows device manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to
perform a clean uninstallation of the device driver. Restart your computer, and
reinstall the device driver.
Verify installation preliminaries
• Make sure to use the Starter CD that contains the correct installation software for
your operating system.
• Before installing software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download the device driver from the HP Web site
(
www.hp.com/support).
NOTE: After correcting any problems, run the installation program again.
Solve network problems
General network troubleshooting
• If you are unable to install the device software, verify that:
ƕ All cable connections to the computer and the device are secure.
ƕ The network is operational and the network hub is turned on.
ƕ All applications, including virus protection programs, spyware protection
programs, and firewalls are closed or disabled for computers running Windows.
84
Maintain and troubleshoot
ƕ Make sure the device is installed on the same subnet as the computers that
will be using the device.
ƕ If the installation program cannot discover the device, print the network
configuration page, and enter the IP address manually in the installation
program. For more information, see
Understand the network configuration or
wireless (some models only) status report.
• If you are using a computer running Windows, make sure that the network ports
created in the device driver match the device IP address:
ƕ Print the device’s network configuration page.
ƕ Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
ƕ Right-click the device icon, click Properties, and then click the Ports tab.
ƕ Select the TCP/IP port for the device, and then click Configure Port.
ƕ Compare the IP address listed in the dialog box and make sure it matches the
IP address listed on the network configuration page. If the IP addresses are
different, change the IP address in the dialog box to match the address on the
network configuration page.
ƕ Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
• If the Configuration light on the control panel does not turn on, make sure that all
of the “General network troubleshooting” conditions are met.
• Though it is not recommended that you assign the device with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
To reset the device's network settings
1.
Press and hold the
press the Wireless button
Power button, press Network button, (on some models,
), two times, press the press the Cancel button
three times, and release the Power button. For more information, see
Troubleshooting tips and resources.
2.
Press the
Network button to print the network configuration pag,e and verify
that the network settings have been reset. By default, the network name (SSID) is
"hpsetup," and the communication mode is "ad hoc."
Troubleshoot installation issues
85
Chapter 5
Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you are printing with media that meets specifications. For more
information, see
• Make sure to print with media that is not wrinkled, folded, or damaged.
• Make sure that the input trays are loaded correctly and are not too full. For more
information, see
•
Clear a jam in the device
Tips for avoiding jams
•
Clear a jam in the device
To clear a jam
1. Remove all media from the output tray.
CAUTION: Trying to clear a paper jam from the front of the device can
damage the print mechanism. Always access and clear paper jams through the
duplexer.
2. Check the duplexer.
a. Push the button on either side of the duplexer, and then remove the panel or
unit.
Select print media.
Load media.
86
Maintain and troubleshoot
b. Locate any jammed media inside the device, grasp it with both hands, and
then pull it towards you.
c. If the jam is not there, push the latch on the top of the duplexer, and lower its
cover. If the jam is inside, carefully remove it. Close the cover.
d. Reinsert the duplexer into the device.
3. Open the top cover and remove any debris.
4. If you have not found the jam and have Tray 2 installed, pull out the tray, and
remove the jammed media, if possible. If not, do the following:
a. Ensure the device is turned off, and disconnect the power cord.
b. Lift the device off Tray 2.
c. Remove the jammed media from the bottom of the device or from Tray 2.
d. Reposition the device on top of Tray 2.
5. Open the cover door. If there is paper remaining inside the device, ensure the
carriage has moved to the right of the device, free any paper scraps or wrinkled
media, and pull the media towards you through the top of the device.
WARNING! Do not reach into the device when it is on and the carriage is
stuck. When you open the top cover, the carriage should return to its position
on the right side of the device. If it does not move to the right, turn off the
device before you remove any jam.
6. After clearing the jam, close all covers, turn on the device (if you turned it off) and
resend the print job.
Tips for avoiding jams
• Make sure that nothing is blocking the paper path.
• Do not overload the trays. For more information, see
supported media.
• Load paper properly and when the device is not printing. For more information, see
Load media.
• When reinserting Tray 2 (optional) into the device, do so gently. Forceful insertion
with a full stack of paper may cause sheets to slide up within the device, causing it
to jam or pick multiple sheets at one time.
• Do not use media that is curled or crumpled.
• Always use media that conforms with specifications. For more information, see
Select print media.
• Make sure the output tray is not overly full.
• Make sure the media length and width guides are adjusted snugly against the
media, but do not crinkle or bend the media.
Understand specifications for
Errors
This list represents some of the errors you might see on your computer screen
(Windows) and how to fix the errors.
•
Printhead(s) Missing - The following printhead appears to be missing, not
detected, or incorrectly installed
Incompatible Printhead - The following printhead is not intended for use in this
•
printer
Printhead problem - The following printhead has a problem
•
Device Disconnected
•
Errors 87
Chapter 5
• Replace Cartridge(s) Soon - Replace the following cartridge soon
Cartridge Problem - The following cartridge appears to be missing or damaged
•
Cartridge Problem - The following cartridge must be replaced
•
Paper Mismatch - Paper detected does not match paper size or type selected
•
The cartridge cradle cannot move. Please turn device power off. Check device for
•
paper jam or other obstruction
Paper Jam - There is a paper jam (or misfeed). Clear the jam and press the
•
Resume button on the printer
The printer is out of paper. Load more paper and press the Resume button on the
•
front of the printer
Incompatible Cartridge(s) - The following cartridge is not intended for use in this
•
printer.
Printer Offline - Your printer is currently offline
•
Printer Paused - Your printer is currently paused
•
Document failed to print - The job failed to print due to an error in the printing system
•
General printer error
•
Printhead(s) Missing - The following printhead appears to be missing, not
detected, or incorrectly installed
Use the following to correct the error:
To replace the printheads
Incompatible Printhead - The following printhead is not intended for use in this
printer
Use the following to correct the error:
To replace the printheads
Printhead problem - The following printhead has a problem
Use the following to correct the error:
To replace the printheads
Device Disconnected
Use the following to correct the error:
Hardware installation suggestions
Replace Cartridge(s) Soon - Replace the following cartridge soon
Use the following to correct the error:
Replace the ink cartridges
88
Maintain and troubleshoot
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace cartridges until prompted to do so.
For information on recycling used ink supplies, see
program.
HP inkjet supplies recycling
Cartridge Problem - The following cartridge appears to be missing or damaged
Use the following to correct the error:
•
Replace the ink cartridges
HP inkjet supplies recycling program
•
Cartridge Problem - The following cartridge must be replaced
Use the following to correct the error:
•
Replace the ink cartridges
HP inkjet supplies recycling program
•
Paper Mismatch - Paper detected does not match paper size or type selected
Use the following to correct the error:
•
Load media
Print on special and custom-sized media
•
Change print settings
•
The cartridge cradle cannot move. Please turn device power off. Check device for
paper jam or other obstruction
Use the following to correct the error:
•
Clear a jam in the device
Hardware installation suggestions
•
Paper Jam - There is a paper jam (or misfeed). Clear the jam and press the
Resume button on the printer
Use the following to correct the error:
Clear a jam in the device
The printer is out of paper. Load more paper and press the Resume button on the
front of the printer
Use the following to correct the error:
Load media
Errors 89
Chapter 5
Incompatible Cartridge(s) - The following cartridge is not intended for use in this
printer.
Use the following to correct the error:
•
Replace the ink cartridges
HP inkjet supplies recycling program
•
Printer Offline - Your printer is currently offline
Use the following to correct the error:
To check if the printer is paused or offline (Windows)
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, make sure there are no check marks next to Pause Printing
or Use Printer Offline.
4. If you made any changes, try to print again.
To check if the printer is paused or offline (Mac OS X)
1. Click System Preferences, click Print & Fax, and then click select the printer you
want to use.
2. Double-click the icon for your product to open the print queue.
3. If Hold is selected, click Resume.
4. If you made any changes, try to print again.
Printer Paused - Your printer is currently paused
Use the following to correct the error:
To check if the printer is paused or offline (Windows)
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, make sure there are no check marks next to Pause Printing
or Use Printer Offline.
4. If you made any changes, try to print again.
90
Maintain and troubleshoot
To check if the printer is paused or offline (Mac OS X)
1. Click System Preferences, click Print & Fax, and then click select the printer you
want to use.
2. Double-click the icon for your product to open the print queue.
3. If Hold is selected, click Resume.
4. If you made any changes, try to print again.
Document failed to print - The job failed to print due to an error in the printing
system
Use the following to correct the error:
Solve printing problems
General printer error
If you are going to move or transport the product after receiving this message, make
sure you keep it upright and do not tip it on its side to avoid ink leakage. There was a
problem with the product.
Write down the error code provided in the message, and then contact HP support. Go
to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.
Errors 91
6 Control-panel lights reference
The control-panel lights indicate status and are useful for diagnosing printing
problems. This section contains information about the lights, what they indicate, and
what action to take if necessary.
•
Interpreting control-panel lights
Interpreting control-panel lights
1 Ink cartridge lights
2 Printhead lights
NOTE: The printhead lights are only visible when a printhead needs attention.
3
Network button (available with some models)
Wireless button
4
Cancel button
5
Resume button and light
6 Power button and light
(available with some models)
92 Control-panel lights reference
For more information, visit the HP Web site (www.hp.com/support) for the latest
troubleshooting information, or product fixes and updates.
Light description/Light pattern Explanation and
All lights are off. The device is off.
The Power light is on. The device is ready.
The Power light blinks. The device is turning
The Power light and the Resume light blink. Print media is jammed
recommended action
Connect the power
•
cord.
•
Press the
Power button.
No action is required.
on or off, or is
processing a print job.
No action is required.
The device is pausing
for the ink to dry.
Wait for the ink to dry.
in the device.
Remove all media from
the output tray. Locate
and clear the jam. For
more information, see
Clear a jam in the
device.
The device carriage
has stalled.
Open the top
•
cover and remove
any obstructions
(such as jammed
media).
•
Press the
Resume button to
continue printing.
If the error
•
persists, turn the
device off, and
then on again.
Interpreting control-panel lights
93
Chapter 6
(continued)
Light description/Light pattern Explanation and
The Power light is on, and the Resume light blinks. The device is out of
recommended action
paper.
Load paper, and press
the
Resume button.
The Power light and the Resume light are on. A cover is not closed
The Power light and the Resume light blink, and one or more of the
ink cartridge lights are on.
The Power light is on, and one or more of the printhead lights blink. One or more of the
completely.
Make sure all covers
are completely closed.
One or more of the ink
cartridges have expired.
CAUTION: Product
failure or damage
attributable to the use
of an expired ink
cartridge will not be
covered under
warranty.
Replace the
•
indicated ink
cartridge.
If you choose to
•
use the expired ink
cartridge, press
and hold the
(Power button),
and press the
Resume button
three times. All
lights except the
Power light go off.
printheads are missing,
94 Control-panel lights reference
(continued)
Light description/Light pattern Explanation and
The Power light and one or more of the printhead lights blink. One or more of the
The Power light is on, and one or more of the ink cartridge lights blink. One or more of the ink
recommended action
damaged, or not
properly installed.
Install the
•
indicated
printhead, and
then try to print.
Ensure the
•
indicated printhead
is properly
installed, and then
try to print.
Remove and
reinsert the
printhead if
necessary.
If the error still
•
persists, replace
the indicated
printhead.
printheads are
incompatible or need
attention.
The printhead is not
intended for use in this
product. Replace the
indicated printhead.
cartridges are missing,
damaged, or not
properly installed.
Install the
•
indicated ink
cartridge, and then
try to print.
Remove and reinsert the ink
cartridge a few
times if necessary.
If the error
•
persists, replace
the indicated ink
cartridge.
The ink in one of the
cartridges is depleted.
Replace the cartridge
indicated to continue
printing. For ordering
information, see
supplies and
accessories.
HP
Interpreting control-panel lights
95
Chapter 6
(continued)
Light description/Light pattern Explanation and
The Power light and one or more of the ink cartridge lights blink. One or more of the ink
The Power light is on, and one or more of the ink cartridge lights are
on.
All lights blink. A non-recoverable
recommended action
cartridges are
incompatible or need
attention.
The ink cartridge is not
intended for use in this
product. Replace the
indicated ink cartridge.
One or more of the ink
cartridges are low on
ink and will need to be
replaced soon.
Get new ink cartridges
and replace the
existing cartridges
when they become
empty.
error has occurred.
Unplug the power cord,
and then plug the
power cord back in,
and try printing.
The Power light, Resume light, and one or more ink cartridge lights
blink.
Non-HP ink has been
detected in one or
more of the cartridges.
CAUTION: Product
failure or damage
attributable to the use
of non-HP ink is not
covered under
warranty.
Replace the cartridge
indicated with an
original HP cartridge or
press
button) to use the nonHP ink.
(Resume
96 Control-panel lights reference
Loading...