HP A7818-IE002 User Manual

Technical Reference And

Troubleshooting Guide

HP Workstation x2100

Manufacturing Part Number : A7818-IE002

Edition E0502

Legal Notices

The information contained in this document is subject to change without notice. Hewlett-Packardmakes no warranty of any kind with regard to this material, including,

but not limited to, the implied warranties of merchantability and ﬁtness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard.

Adaptec® is a registered trademark of Adaptec, Inc. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. nVIDIA™, GeForce2 GTS™, Quadro2 PRO™, Quadro2 EX™and Quadro2 MXR™ are registered trademarks or trademarks of nVIDIA Corporation.

FireGL™ is a registered trademark of ATI Corporation. Matrox® is a registered trademark of Matrox Electronic Systems Ltd.

Microsoft®, Windows®, MS-DOS® and Windows NT® are registered trademarks of the Microsoft Corporation. Pentium® and AGPset™ are trademarks of Intel Corporation. WOL™ (Wake on LAN) is a trademark of IBM. Rambus, RDRAM, Direct Rambus, Direct RDRAM and RIMM are trademarks of Rambus, Inc.

HEWLETT-PACKARD COMPANY 3000 Hanover Street Palo Alto, California 94304 U.S.A.

Printing History

The manual printing date and part number indicate its current edition. The printing date will change when a new edition is printed. Minor changes may be made at reprint without changing the printing date. The manual part number will change when extensive changes are made.

Manual updates may be issued between editions to correct errors or document product changes. To ensure that you receive the updated or new editions, you should subscribe to the appropriate product support service. See your HP Sales Representative for details.

Second Edition: May 2002 Printing Division:

Hewlett-Packard Co. Technical Computer Division 3404 E. Harmony Rd. Fort Collins, CO 80525

Printed in the U.S.A.

Contents

1. System Overview

Workstation Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Internal And External Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Internal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Speciﬁcations And Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Physical Characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Electrical Speciﬁcations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Power Consumption And Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Environmental Speciﬁcations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Power Saving And Ergonometry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Power Saving And Ergonometry For APM Systems. . . . . . . . . . . . . . .23

Power Saving Modes And Resume Events For ACPI Systems . . . . . .23

Soft Power Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Access HP World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Where To Find The Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

2. System Board

System Board Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Architectural View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Accessory Board Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Accelerated Graphics Port Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Peripheral Component Interconnect Slots . . . . . . . . . . . . . . . . . . . . . .34

System Board Switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

System Chipset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Memory Controller Hub (82850). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Contents

MCH Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Accelerated Graphics Port (AGP) Bus Interface . . . . . . . . . . . . . . . . . 40

Hub Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

RDRAM Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

RDRAM Thermal Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Dual Rambus Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

RIMM Memory Slots. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Input/output Controller Hub 2 (82801BA) . . . . . . . . . . . . . . . . . . . . . . . 44

ICH2 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Crystal CS4299 Integrated PCI Audio. . . . . . . . . . . . . . . . . . . . . . . . . 48

Devices On The SMBus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Devices On The LPC Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

The Super I/O Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

FirmWare Hub (82802AB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

System Bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Intel Pentium IV Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Cache Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Assigned Device Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

I/o Controller Hub Interrupts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

PCI 64-bit Hub Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Interrupt Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

PCI IRQ Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

3. System BIOS

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using The HP Setup program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Advanced Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Processors, Memory And Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Floppy Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Contents

IDE Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

IDE Primary Master Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Integrated USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Integrated I/O Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Integrated Audio Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

AGP Conﬁguration (Video) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

PCI Device, Slot #1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Integrated LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Security Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Hardware Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Boot Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Power Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Updating The System BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Restoring BIOS Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

If You Forget The Administrator Password . . . . . . . . . . . . . . . . . . . . .70

Clearing The CMOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Recovering The BIOS (Crisis Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . .71

BIOS Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

System Memory Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

HP I/O Port Map (I/O Addresses Used By The System, if conﬁgured)73

DMA Channel Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

4. Tests And Error Messages

MaxiLife Test Sequence And Error Messages . . . . . . . . . . . . . . . . . . . . .78

Basic Pre-boot Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Pre-boot Diagnostics Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

POST Sequence And POST Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Operating System Boot Phase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Run-time Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Contents

system info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Boot Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Boot Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Order In Which POSTs Occur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Error Message Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

5. Hardware Components

Graphics Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Selecting A Monitor For Your Workstation . . . . . . . . . . . . . . . . . . . . . 98

PCI Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

HP 10/100 TX PCI LAN Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

HP 10/100 TX PCI LAN Interface Features . . . . . . . . . . . . . . . . . . . 100

HP 10/100 TX PCI LAN Interface LED Descriptions. . . . . . . . . . . . 101

SCSI Adapter Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Mass Storage Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Flexible Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Hard Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Optical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Connectors And Sockets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

IDE Drive Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Battery Pinouts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Additional SCSI LED Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Power Supply Connector (20-pin) And Aux Power Connector . . . . . 110

Wake On LAN Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Rear Fan Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

PCI Fan Connector (MTonly). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

internal audio connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Status Panel And Intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Hard Disk Drive Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Contents

VGA DB15 Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

LCD Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Rear Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Keyboard And Mouse Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

USB Stacked Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Serial Port Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

25-pin Parallel Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

MIDI/Joystick Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

External Audio Jacks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

6. Installing Or Replacing Parts And Accessories

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Removing And Replacing The Cover And Front Bezel . . . . . . . . . . . . .119

Removing The Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Removing The Front Bezel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Replacing The Cover And Front Bezel . . . . . . . . . . . . . . . . . . . . . . . .120

Removing, Replacing And Upgrading Memory . . . . . . . . . . . . . . . . . . .121

Removing And Replacing A Memory Module . . . . . . . . . . . . . . . . . . .121

Installing Or Replacing An Accessory Card. . . . . . . . . . . . . . . . . . . . . .123

Mass Storage And Optical Device Overview . . . . . . . . . . . . . . . . . . . . .125

Identifying Cables And Connectors (All Models) . . . . . . . . . . . . . . . .125

Installing IDE Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Installing SCSI Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Setting SCSI IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Verifying Your SCSI Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

additional guide rails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Removing And Replacing A Hard Disk Drive . . . . . . . . . . . . . . . . . . . .133

Removing The Old Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Installing The New Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Contents

Installing A Second Hard Disk Drive In An Internal Shelf. . . . . . . . . 135

Installing A Device In A Front Access Bay. . . . . . . . . . . . . . . . . . . . . . 136

Completing Mass Storage Device Installation . . . . . . . . . . . . . . . . . . . 138

IDE Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

SCSI Drive On SCSI Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Replacing The CD-ROM Drive (or DVD-drive). . . . . . . . . . . . . . . . . . . 139

Removing The Old Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

iNstalling The New Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Replacing The Floppy Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Removing The Floppy Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Installing The Floppy Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Replacing The Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Removing The Power Supply Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Installing The Power Supply Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Replacing The Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Removing The Existing Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Installing The New Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Replacing The System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Removing The System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

installing the new system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Setting System Board Switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Replacing The System Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Removing The Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Replacing The Rear Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Replacing The Fan And Speaker Assembly . . . . . . . . . . . . . . . . . . . . . 150

Removing The Fan And Speaker Assembly. . . . . . . . . . . . . . . . . . . . 150

Replacing The Fan And Speaker Assembly. . . . . . . . . . . . . . . . . . . . 150

Replacing The Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Contents

System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

7. Troubleshooting Your Workstation

Case 1: No Activity At All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Case 2: Monitor Is Blank, MaxiLife Is OK. . . . . . . . . . . . . . . . . . . . . . .158

Case 3: Boot Fails, Monitor Is Blank,

MaxiLife Displays Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Pre-boot Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Pre-boot Test Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Post Test Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Case 4: Boot Process Fails, Error Message Appears . . . . . . . . . . . . . . .164

Error Message Utility (EMU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Case 5: Screen Goes Blank Or Corrupt Image. . . . . . . . . . . . . . . . . . . .166

Use Or Conﬁguration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

CMOS Test Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

Keyboard Test Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

Floppy Disk Drive Test Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169

hard disk, DVD, CD-RW or CD-ROM test error. . . . . . . . . . . . . . . . .169

Serial Or Parallel Port Test Error. . . . . . . . . . . . . . . . . . . . . . . . . . . .171

Error Message Appears On The MaxiLife LCD During Runtime. . .171

You Cannot Turn Off Your Workstation . . . . . . . . . . . . . . . . . . . . . . .172

You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . . .173

Your Workstation Has A Software Problem . . . . . . . . . . . . . . . . . . . .174

Workstation Clock Does Not Keep Time Correctly. . . . . . . . . . . . . . .174

You Have Problems Using The Euro Symbol . . . . . . . . . . . . . . . . . . .175

Troubleshooting BIOS Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Updating The BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Restoring BIOS Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Clearing The CMOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Contents

Recovering The BIOS (crisis mode) . . . . . . . . . . . . . . . . . . . . . . . . . . 177

System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Using The HP Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

First, Turn On Or Restart Your Workstation . . . . . . . . . . . . . . . . . . 179

To Go To The Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

More Troubleshooting For Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

If The Hard Disk Has A Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

CD-ROM, DVD or CD-RW Drive Does Not Work . . . . . . . . . . . . . . . 180

CD-ROM, DVD or CD-RW Drive Is Idle . . . . . . . . . . . . . . . . . . . . . . 181

DVD drive doesn’t play DVD video . . . . . . . . . . . . . . . . . . . . . . . . . . 181

CD-ROM, DVD or CD-RW Door Does Not Open. . . . . . . . . . . . . . . . 181

HP e-DiagTools Hardware Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . 182

Overview Of e-DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

running e-DiagTools from the utility partition on your hard disk. . 182

Running e-DiagTools From A CD-ROM. . . . . . . . . . . . . . . . . . . . . . . 183

HP e-DiagTools Hardware Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

for more information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Recovering Hard Disk Drive Contents (Windows only). . . . . . . . . . . . 186

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

General Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Recovery Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Recovering Preloaded Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Changing The Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Other Sources Of Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Online Support For Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . 188

Documentation Set Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Hewlett-Packard Support And Information Services. . . . . . . . . . . . . . 189

collecting information before contacting hp support. . . . . . . . . . . . . 189

Contents

A. x2100 Service Information

Parts and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Contents

1 System Overview

This chapter provides detailed system speciﬁcations for the HP Workstation x2100:

• Introduces the system’s internal and external features

• Lists the system’s speciﬁcations and characteristic data

• Provides a summary of the available documentation

Chapter 1

System Overview

Workstation Description

The HP Workstation x2100 is based on the ATX form factor.Thefollowing table provides an overview of the system.

System Board Dimensions: 12 in. X 9.6 in. in an Extended-ATX (E-ATX) package Processor Intel Pentium 4 processor

Feature Description

Socket 423

Cache Memory (integratedin processor package)

Internal Processor Clock Speed

Chipset Intel I850 chipset, including Memory Controller Hub (MCH) Host Bridge,

Super I/O Chip NS 87364 Basic I/O System

(BIOS)

• Level 1: 16KB code, 16KB data

• Level 2: 256KB

1.7GHz, 1.9GHz, 2.2 GHz and higher speeds with a quad-pumped 100MHz Front Side Bus

Input/Output Controller Hub (ICH) for I/O subsystem

Based on Phoenix core, including:

• 4 megabits of ﬂash memory

• Support for PCI 2.2 speciﬁcation

• Support for RIMM memory modules

Firmware - BIOS Flash EEPROM: Intel’s ﬁrmware hub concept HP MaxiLife Utility Hardware-monitoring utility that monitors system components via the

SMBus and an LCD status panel

Operating System All models come preloaded with a Windows OS. Main Memory Two pairs of RIMM sockets, supporting two or four PC800 RDRAM

memory modules Each pair of memory sockets must contain identical memory modules

(identical in size, speed, and type). That is, sockets A1 and B1 must contain identical modules, and sockets A2 and B2 must contain identical modules (or continuity modules).

If only twoRDRAM modules are installed, use the socketsmarked A1 and B1. The other two sockets (A2 and B2) must contain continuity modules.

Models are supplied with non-ECC RDRAM modules. Both ECC and non-ECC modules are available. The HP PC Accessories Web site, at

www.hp.com/desktops/products/accessories, lists up-to-date memory

upgrades.

Chapter 1

System Overview

Workstation Description

Feature Description

Mass Storage Seven shelves, supporting:

• Two front-access, third-height 3 1/2-inch drives (one for the ﬂoppy

disk drive and one free) (1-inch height)

• Three front-access, half-height, 5 1/4-inch drives (1-inch height); you

can use an adapter tray (available as an accessory) to install two 3 1/2-inch hard disk drives in one of the 5 1/4-inch shelves.

• Two internal 3 1/2-inch hard disk drives (1-inch height)

SCSI Controller Adaptec Ultra 160 SCSI PCI card (optional). IDE Controller All models include an integrated Ultra ATA-100 controller that supports

as many as four IDE devices.

Graphics Controllers

• nVIDIA Quadro2 MXR with TwinView or nVIDIA Quadro Pro

nVIDIA Quadro2 Ex ATI FireGL 8800

• Matrox Millennium G450-DualmonitorAGP graphics controller with

16MB SGRAM graphics memory (maximum conﬁguration)

• ATI FireGL2 or GL4 3D Graphics Card

Accessory Card Slots One AGP Pro Universal 4X 32-bit slot supporting:

• 1.5V AGP cards (£25W)

• 1.5V AGP Pro Cards (£50W)

The system doesn’t support high-power (i.e., greater than 50W) AGP Pro and 3.3V AGP cards.

Five 32-bit 33MHz Peripheral Component Interconnect (PCI) slots, supporting all bridges and multifunction PCI devices. All ﬁve PCI slots comply with PCI Speciﬁcation 2.2.

• PCI slot 5 contains a LAN interface board.

• PCI slot 4 is for a SCSI interface board (some models only).

LAN Card Lan is now integrated onto the system board. All x2100 models come with

an HP 10/100BT PCI Ethernet Adapter LAN card supporting Wake-On LAN 9WOL) and PCI Speciﬁcation 2.2.

Optical Drives Models include one or two of the following IDE drives: CD-ROM, CD-RW,

or DVD-ROM.

Chapter 1

Audio CrystalClear CS4299 Audio Codec 97 version 2.1 is integrated on the

system board.

System Overview

Workstation Description

Feature Description

System Board Connectors

Rear Connectors (color coded)

• One ﬂexible disk drive connector

• Two ATA-100 IDE connectors (for as many as four IDE devices)

• One CD-IN audio connector

• Internal speaker connector

• WOL connector

• Battery socket

• Status panel connector

• Main power supply connector and ATX 12V power connector

• Auxiliary power connector (MT models only)

• Main chassis fan connector

• Processor fan connector

• PCI card fan connector

• Chassis intrusion connector

• Thermal sensor connector

• Keyboard/Mouse — HP enhanced keyboard with mini-DIN connector

— HP enhanced scrolling mouse with mini-DIN connector

• 25-pin parallel — Mode: Centronics or bidirectional modes (ECP/EPP)

— Parallel port: 1 (378h, IRQ 7), 2 (278h, IRQ 5), or Off

• 9-pin serial (two, buffered) — Standard: Two UART 16550 buffered serial ports

(both RS-232-C).

— Serial Ports A and B: 2F8h (IRQ 3), 2E8h (IRQ 3),

3F8h (IRQ 4), 3E8h (IRQ 4), or Off

(if one port uses 2xxh, the other port must use 3xxh).

• Dual USB connectors

• Audio — LINE IN jack (3.5mm)

— LINE OUT jack (3.5mm) — MIC IN jack (3.5mm)

Chapter 1

Internal And External Components

Figure 1-1 and Figure 1-2 show the front and rear views of the HP Workstation x2100.

Figure 1-1 Front and Side Views

Power Supply

Main Fan

Spare mounting rails:

- Wide green rails for

5.25-inch devices (for example, Zip drive)

- Narrow green rails for

3.5-inch devices

- Blue rails for 3.5-inch hard disk drives

System Overview

Internal And External Components

Front access shelves:

- three 5 1/4-inch drive shelves (can be used for optical drives or a 3 1/2-inch tray kit– available as accessory)

- two 3 1/2-inch shelves, including a 1.44MB ﬂoppy disk drive

Secondary Hard Disk Drive Shelf

Primary Hard Disk Drive Shelf

Figure 1-2 Rear View

Line Out (headphone) connector

Line In connector

Microphone connector

Keyboard connector

Serial port A

Serial port B

Dual USB connectors

MaxiLife Status Panel

HP MasterKey Lock

Mouse connector

Parallel port

Chapter 1

Display connector

System Overview

Internal Features

The core architecture of the HP Workstation x2100 consists of:

• Memory Controller Hub (MCH)

• Input/Output Controller Hub (ICH)

• Host bus The HP Workstation x2100 supports a Pentium 4 processor. For information about this

processor, see page 58.

For information about... Refer to...

System board components Chapter 2 HP BIOS routines Chapter 3 Tests and error messages including Power On Self Test

(POST) routines Graphics, network and SCSI devices, and mass storage

devices Accessories Installation and Parts Replacement Chapter 6 Use or conﬁguration problems Chapter 7 Troubleshooting and Recovery Chapter 7 Contacting support Chapter 7

Chapter 4

Chapter 5

Chapter 1

Front Panel

The HP Workstation x2100’s front panel has the following features:

• Liquid Crystal Display (LCD). For information about LCD error messages and available menus, see page 77.

• On/Off LED. The LED displays four states: — Blank: Indicates that the computer is turned off.

— Green: Indicates that the computer is turned on and running correctly. — Red (ﬁxed or ﬂashing): Indicates a preboot or a POST error that is preventing

the system from booting.

— Amber: Displayed during system reset, system lock.

• Hard disk drive activity LED. Activated during POST and during hard disk drive access.

Figure 1-3 Front Panel

System Overview

Front Panel

Reset Button

Hard Disk Activity Light

LCD Control Buttons

Power On/Off Button

Chapter 1

System Overview

Speciﬁcations And Characteristics

Physical Characteristics

System Processing Unit

Weight: (Standard conﬁguration as shipped, excluding keyboard and display)

Dimensions 47.0cm max. (D) X 21.0cm (W) X 49.0cm (H)

Footprint 0.09 square meters (1.06 square feet)

Electrical Speciﬁcations

14.4 kilograms (31.68 pounds)

(18.50 inches X 8.26 inches X 19.29 inches)

Maximum

Peak

Parameter Total Rating

Input voltage (Switch select)

Input current (max)

Input frequency 50 to 60 Hz — — — — — Available power 492 W — 100W for PCI slots and AGP Pro slot Max current at

+12 V Max current at

-12 V Max current at

+3.3V

Vddq Max current at

+5V Max current at

-5V Max current at

+5V stdby combined with

3.3V stdby

100-127 V VAC

5.5 A 2.5 A — — — — —

15 A 15 A 0.5 A 1 A 4.2 A 5.2 A

0.8 A — 0.1 A — — —

28 A — 7.6 A 6 A 7.6 A 13.6 A

——— 2 A 30 A — 5 A 2 A

0.0 A — — — — —

2 A — 1.875 A total on 3.3V stdby

200-250 V VAC

(15

secs.)

—— — — —

per PCI

Slots

32-bit

33MHz

Maximum for AGP Slot

Standard

Connector

Extension Total

a. The system can draw a maximum of 50W from the AGP Pro slot. The standard part

of the AGP Pro connector supplies 25W (max.), plus 25W from the connector extension (25W + 25W = 50W). For information about the AGP Pro Universal slot, see page 33.

b. Only for I/O buffers.

Chapter 1

System Overview

Speciﬁcations And Characteristics

If an overload triggers the power supply’s overload protection, all power is immediately cut. To reset the power supply unit:

1. Disconnect the power cord.

2. Determine what caused the overload, and ﬁx the problem.

3. Reconnect the power cord, and reboot the workstation. If an overload occurs twice, then there is an undetected short circuit somewhere.

When you use the front panel's power button to turn off the workstation, power consumption falls below the low power consumption (refer to the table on page 21), but doesn't reach zero. This on/off feature extends the power supply's lifetime. To reach zero power consumption in “off” mode, either unplug the workstation or use a power block with a switch.

Power Consumption And Cooling

The power consumption and acoustics listed in the following table are valid for a standard conﬁguration as shipped (one processor, 256MB of memory, 492 W power supply, one hard disk drive, graphics card, LAN card).

All information in this section is based on primary power consumptions.

Power consumption (approximate values)

• Typical operating mode

• Suspend mode (Windows 2000

models only)

230V/50Hz and 115V/60Hz

70W <4W

a. 1W = 3.4121Btu/h

Additional Component

• Processor

50W

- 170.6Btu/h

• SCSI harddisk drive with I/O

access

23W

- 78.4Btu/h

• SCSI hard disk without I/O

access (idle)

• PCI card

16W

10W to

36W

- 54.5Btu/h

- 64.1Btu/h to

122.8Btu/h

- 238.8Btu/h

- 13.6Btu/h

Chapter 1

System Overview

Speciﬁcations And Characteristics

Environmental Speciﬁcations

Environmental Speciﬁcations (System Processing Unit with Hard Disk)

Operating Temperature +10 ˚C to +35 ˚C (+40 ˚F to +95 ˚F). Storage Temperature -40 ˚C to +70˚C (-40 ˚F to +158 ˚F). Over-Temperature Shutdown +50˚C (+122˚F) Operating Humidity

Storage Humidity 8% to 85% (relative).1 Acoustic noise emission(asdeﬁned in ISO

7779):

• Operating

• Operating with hard disk access

15% to 80% (relative).

Sound Power

LwA <= 40.5dB LwA <= 41.4dB

Sound Pressure

LpA <= 25.7dB LpA <= 26.5dB

• Operating with ﬂoppy disk access

Operating Altitude 10,000ft (3100m) max Storage Altitude 15,000ft (4600m) max

LwA <= 43.2dB

LpA <= 30.0dB

a. noncondensing conditions.

Operating temperature and humidity ranges may vary depending on the installed mass storage devices. High humidity levels can cause improper disk operation. Low humidity levels can aggravate static electricity problems and cause excessive wear of the disk surface.

Chapter 1

System Overview

Power Saving And Ergonometry

Depending on the operating system, the following power-management types are available:

• No sleeping state: Windows NT 4.0 (Full On and Off).

• ACPI: Windows 2000 or XP (Full On, Standby, Hibernate, Off).

Windows 2000/XP

Full On

Suspend Not Supported by

P M

Off Supported Standby (S1

or S3)

A C P I

Hibernate (S4)

Off (S5) Supported

Not Supported by Windows 2000

Supported (implemented as S3, Suspend to RAM)

Supported

Windows NT 4.0

Supported

Windows NT 4.0

APM only Operating System

Power Saving And Ergonometry For APM Systems

Full On

Processor Normal speed Halted Halted Display On Blanked, <5W (typ) Blanked, <5W (typ) Hard disk drive Normal speed Halted Halted

Suspend

Off

Chapter 1

Power consumption

Resume events Keyboard, network

Resume delay A few seconds Boot delay

Supports up to 320W

<40W (230V, 50Hz) <21W (115V, 60Hz)

(RWU), modem, USB

(plugged inbut turned off) <5W (average)

Power button or RPO

a. Not supported by Windows NT 4.0.

Power Saving Modes And Resume Events For ACPI Systems

Full On

(S0)

Processor Normal

speed

Display On Blanked Off Off Off

Suspend (S1) Suspend to

RAM (S3)

Halted Off Off Off

Suspend to

Disk (S4)

Off (S5)

System Overview

Power Saving And Ergonometry

Full On

(S0)

Hard Disk Drive

Active Power Planes

Power Consumption

Resume Events Power button,

Resume Delay Instantaneous Instantaneous BIOS boot

Normal speed

VCC VCCAux

Supports up to 492W

Suspend (S1) Suspend to

RAM (S3)

Halted Off Off Off

VCC VCCAux

<40W <10W <10W <10W

LAN, Modem, USB, Scheduler

Memory VCCAux

Power button, LAN, Modem, Scheduler

Suspend to

Disk (S4)

VCCAux VCCAux

Power button, LAN, Modem, Scheduler

delay

Soft Power Down

When you shut down the operating system, the environment is cleared, and the computer is powered off. The Soft Power Down utility is available with Windows NT.

Off (S5)

Power button

Regular boot delay

Chapter 1

System Overview

Documentation

The following table lists the documentation available for the HP Workstation x2100. Only selected publications are in hard-copy format. Most are available as PDF ﬁles from the HP Web site.

Title

HP Workstation x2100 Getting Started Guide

HP Workstation x21000 Technical Reference And Troubleshooting Guide

Available at HP Web site

PDF ﬁle A8030-90001

PDF ﬁle No

Hard-copy?

Access HP World Wide Web Site

Additional online support documentation, BIOS upgrades, and drivers are available from HP’s Web site at http://www.hp.com/go/workstationsupport.

After accessing the site, select HP Workstation x2100.

Chapter 1

System Overview

Documentation

Where To Find The Information

The table below summarizes information provided in the HP Workstation x2100 documentation set.

Getting Started

Guide

Introducing the Workstation

Product features Minimal Key features. Exploded view.

Product model numbers

Environmental Setting up the

PC. Working in Comfort.

Safety warnings Safety. Electrical,

Finding on-line information

Technical information

Formal documents Certiﬁcate of

Using the Workstation

Connecting devices and turning on

BIOS Basic details. Advanced. Fields and their

options within Setup

Manageability Power

Upgrading the Workstation

Opening the PC Full description. Supported

accessories

HP Web sites. HP Web sites.

Basic details. Advanced.

Conformity. Software License agreement.

Rear panel connectors, starting and stopping.

Basic details. ViewingSetup screen, using, passwords

management, Software and drivers.

Technical

Reference/Troubles

hooting Guide

Complete listing.

multimedia, safety, unpacking,removing, and replacing cover.

Complete list.

Full description Full PN details

Service

Handbook

Parts list. Product range.

Chapter 1

System Overview

Documentation

Getting Started

Guide

Installing accessories

Conﬁguring devices

System board Installing and

Repairing the Workstation

Troubleshooting Basic. Advanced. MaxiLife,

Power-On Self-Test routines (POST)

Diagnostic utility e-DiagTools,

CD-ROM recovery.

Peripheral Devices

Audio Accessories Refer to online

LAN Accessories Refer to online

Technical

Reference/Troubles

hooting Guide

Processor(s),memory, accessory boards, massstorage devices., fans, power supply, system board, battery

Installing devices.

removing, connectors and switch settings. Chip-set details.

hardware diagnoses and suggested solutions.

Error codes, messages, EMUand suggestions for corrective action. Order of tests.

HP e-DiagTools, CD-ROM recovery Technical Details.

version of Audio User’s Guide for information about setting up and conﬁguring audio accessories.

version (preloaded on hard disk) of LAN

Administrator’s Guideforinformation

on setting up and conﬁguring LAN cards and systems.

Service

Handbook

Jumpers, switches and connectors.

Service notes.

Chapter 1

a. For address, “Access HP World Wide Web Site” on page 25.

System Overview

Documentation

Chapter 1

2 System Board

Chapter 2

System Board

System Board Description

This chapter describes the components of the system board including:

• Memory Controller Hub (MCH)

• Input/Output Controller Hub (ICH2)

• FirmWare Hub (FWH)

• System Bus Figure 2-1 shows the HP Workstation x2100 system board in detail.

Figure 2-1 HP Workstation x2100 System Board

24.4 cm

9.6 inches

30.5 cm 12 inches

Chapter 2

+ 166 hidden pages